More Hard-To-Find Telephone Numbers - Amazon and Home Delivery Network

Comment from brendon grimshaw

Home Delivery Network are just about the worst transport (sic) you can ever get involved with. Before you even think about using them my advice is to seek treatment from your doctor.
You cannot contact them. Their tracking information is useless. I had a tracking number. It showed the parcel sitting in a depot for 4 days. No problem I though I would ring up the depot and sort it out. No telephone number listed. Back to the number quoted on my dispatch note.
Now wait for this.
YOU CAN'T ASK THEM DIRECT. THE ONLT WAY THEY CAN FIND THE PARCEL IS FROM THE NUMBER THE DRIVER WROTE ON THE CARD WHEN HE COULD NOT MAKE THE DELIVERY. HOLD ON THE DRIVER HASN'T BEEN!! I CANT HELP YOU WITHOUT THAT NUMBER.
This has got to be the most stupid way to run any business!!!
You can't contact anyone in HOME DELIVERY NETWORK.
However being in computers for most of my fife it was not a great leap of thought to find the name of the Managing director and then check his expected e-mail address worked. See the BT site for checking mail address, and sure enough this bloke had a mail address.
Off went my mail...result!
No reply from him but the Head of Customer Service sent me a mail back promissing delivery this morning.
And in the words of the song "I'm still waiting"
Why don't you mail them and tell them what you think of Home Delivery Network... Best we can hope is it screws up his mail system for christmas like he has scewed up mine.

Managing Director walter.blackwood@hdnl. you put in the rest
Customer services Elaine.Boyle@hdnl.
please feel free to pass these mail addresses round they have no right to sit and do nothing about this sort of service. Sorry lack of service.
Thank you

23/12/06 @ 12:24

Comment from Nicola Churchill

I agree Home Delivery Network are a joke, before christmas a parcel was sent to me from holland not once but 3 times and on every occasion it was sent back with no reason. Their customer service isn't any better and if you want to find their number you will be searching for a long time as it isn't featured on their web site believe me I searched. DONT USE THEM

11/01/07 @ 12:07

Comment from Shane

Well, I have to somewat disagree with you both. A od service has been provided by them to us here.
In-case you are here looking, this is the phone number they give for tracking and all other enquiries 0870 1545400, however no-one wants to pay a phone call at those rates so search that phone number on here... [search google for saynoto0870 and it will be the first link] using the search feature enter the above number, hit enter and try to choose your nearest Depot. I've used the tracking number on the website and by phone to ask something. My cossignment tracking number has worked a blast, if the parcel/package has no tracking, as soon as it reaches a depot tracking is started. I'm sure that every delivery company, and any company infact, has its hiccups. And for the amount of deliveries they make, I would say that your deliveries are just that, if even big ones at that.

23/01/07 @ 09:10

Comment from Aileen O'Brien

I've been waiting for 5 days for them to ring me to organise when I can pick up my parcel. I've rung them 6 times and I reckon have spent the same amount on ringing them as on the original item! One guy was very rude indeed. I'm still waiting. They're appalling

23/01/07 @ 19:22

Comment from Laurence

Here is the number that amazon use to contact them:
0800 2796620

30/01/07 @ 13:26

Comment from craig elliott

An awful service, I have been waiting 7 days for a 24 hour delivery, my parcel has been passed back and forth in the midlands... will it ever get passed the watford gap! No phone number no appologies!

31/01/07 @ 14:44

Comment from jen

home delivery network are rediculas. left a card saying my parcel was with a neighbour but the address was down the opposite end of my road and when i went there the little old man didn't have a clue what i was talking about. finally got hold of the company to be told it wasn't their responsability as the parcel had baan delivered. would like to know whos it is then. think i'll be chasing this up for a while yet

02/02/07 @ 08:24

Comment from hannah

I ordered all my family xmas presents online at the beginning of december thinking that was enough time to get them before going away on the friday b4 xmas.

First the goods turned up a huge 2 weeks later. By turned up I mean that after going backwards and forwards between different people at hdnl's customer contact centre I finally gave up trying to get sense out of them and went to my local depot myself to say stop sending your drivers out because I am not home I will pick up from here and save you the hassle. They had absolutely no problem with this and I finally got my stuff...

... only to find out there was someone else's things in my parcel. The depot organised paperwork immediately for me to return the parcel (only one week to xmas at this point).

I then decided to give my work address as at least I thought here some1 would be 'in' for delivery.

After waiting to the last but one day before I was due to go away I gave up waiting and just said look I'll have to pick up from the depot again. The second depot (work and home fall under separate depots) again very compliant and understanding.

In conclusion - give them the right info and the depots are great (I dealt with two north east ones and both exemplars for good customer care).

Try the customer contact centre only if you are prepared to get very very annoyed and frustrated at their utter lack of customer care skills. The operatives might not all be bad but I delat with four different people each equally as atrocious as the other.

Don't even consider asking them for the depot number as they know darn well who the depots are but will not under any circumstances give you the number. They will email them and that is it.

For Gateshead the depot is in the Felling industrial estates (old White Arrow Express) and Sunderland the depot is on Commercial Road in Hendon. For both depots you can normally drive round the back if the office staff have gone home.

07/02/07 @ 18:05

Comment from Peter From Leicester

After reading all the coments on this site I know that I will naver use HDN. Thanks for the info.

08/02/07 @ 13:13

Comment from Eileen Jones

I have also been the unhappy victim of this company's complete incompetence. However, I have tried to e mail the MD using the address supplied by Brendan Grimshaw but the address has not been recognised.I assume he has changed it following an avalanche of unsympathetic correspondence. If anyone has an up to date e mail I would be glad to have it.

09/02/07 @ 18:36

Comment from Pete

HDN tracking system said they had 2 failed deliveries, and had left cards each time. Funny how I was working in my hall the whole time, and never saw or heard a vehicle, no ring or knock at the door and certainly no cards. Amazon apologised and said they would "follow it up". Its difficult to NOT use HDN with Amazon, as they use it by default on many items, and you have no choice unless you upgrade to much more expensive shipping options. The lack of contact details of ANY KIND on their website just confirms their incompetence, as they obviously have far too many complaints to afford staff to man the phones or email relies. Avoid if you can...

13/02/07 @ 12:32

Comment from Sue Pritchard

After reading all the messages on Home Delivery Network Ltd. I was really worried. I am waiting for a parcel from Amazon via the service and have been advised that it will be delivered within a 3 day time slot. I cannot stay at home for 3 days for good reasons which I explained to Amazon via their ringback service. The person at the other end seemed to be able to track down the parcel and give a date and timeslot for it delivery. I will wait to see if and when it is delivered on the date they have given me (16th February). In the meantime, if your order is with Amazon and it is due to be delivered through Home Delivery Network it looks like you need to get in touch with Amazon right away to find out what is happening with your order. I cannot understand why a big firm like them are bothering with this set-up.
Sue

13/02/07 @ 13:58

Comment from andy

**Deleted by Admin**
Comments about the company are fine; comments about specific, named members of staff aren't.

14/02/07 @ 22:30

Comment from Lisa

I have been waiting for a delivery for 3 days - having checked on the hdnl website - it states that they cannot locate my address! Strange.... they have delivered here approx 3 times in the last 3 weeks!! Lazy I call it - have they never thought to do what most other people do and look in a map book, use a sat nav or access internet map sites for info??? Just a thought! Get with it hdnl - it really isn't that difficult! Also had the same difficulty with getting a tel no and giving them a delivery no (as it hasn't been delivered - durr!). Allegedly it is getting delivered tomorrow - we'll see.

15/02/07 @ 14:25

Comment from andy

**Comment deleted by admin**

Andy, I appreciate your comments, but you cannot repeatedly accuse people of corruption. If you have a grievance with HDL, which it sounds like you do, I suggest you speak to the relevant bodies.

15/02/07 @ 23:24

Comment from jon

errrm just a comment on some of the comments i have seen on ere i work for hdnl and i say if the cust isnt going to be in at time of delivery then y order the goods, IF U LOOK AT THE NAME OF THE FIRM IT SAYS HOME DELIVERY NETWORK THAT MEANS CUSTOMERS NEED TO BE IN the homes otherwise u will miss it now yeh i see we have annoyed some ppl in terms of not gettin the parcel on time but u pay for the service witch is not that much if u want more flexibale times n such pay more and u will get more thats what i say!!

16/02/07 @ 01:21

Comment from p sampson

Jon, Jon, Jon.

Dear employee, I sympathise with your loyalty to your employers, I really do. What you point out (that it is a HOME delivery service) may well be true. But unhappily irrelevant.

What you fail to consider is that we, the final targets, have no say in the matter. We do not and would not choose you. It is your customers (i.e. typically Amazon) who choose you.

Perhaps you could let them (and your employers) know - preferably as quickly as possible lest you get too depressed from all of this slagging off you're seeing - that maybe you aren't the best choice of courier for the customers of your customer.

16/02/07 @ 09:43

Comment from Sue

Update on my delivery: Amazon gave me a firm date of 16th February and a firm time slot (10-12 am). It actually arrived yesterday (15th February) when as I explained to them I would not be in. It was left behind a car in my drive - so no-one signed for it and I was lucky it was still there when I arrived home. I unpacked the item and found it to be faulty. I have arranged with Amazon to have it replaced. I do hope this does not arrive via HDL. We must all write to Amazon and ask them why they insist on using a firm who experience more difficulties in operating their business than other carriers seem to.

16/02/07 @ 10:46

Comment from Amit Gupta

I agree with everyone here recently I got same kind of experience my order despatched from amazon on 8th Feb but haven't received untill 16th Feb and still don't know when I am gonna receive. On speaking Amazon they placed new order and then again it is in same que. on website it shows it will be delivered by 5th March (a month to complete order). Spoken to customer care got same kind of rubbish answer expected from customer care department. They thried to offer me 5Â£ but that's not somthing I am expecting from them what I am expecting is my order to be deliver and they can't answer on that. Don't know what should I do next.

Any way I got HDNL's number in case if anyone intrested in calling them. The number is
08450706030

16/02/07 @ 14:52

Comment from amiba

I'm so glad to find I'm not the only one ripping my hair out for their lack of service!!!

I only found out 2 days ago using the tracking system that there had been 2 delivery attempts earlier this week, as everyone's been saying, they can't seem to do the simplest task of LEAVING A CARD.

No phone number/email address/etc on the website, so emailed Amazon telling them to make HDN call me so I can arrange a re-delivery/collection time, or at LEAST give me their contact number. Amazon gave me a rubbish automated answer saying "it's out for delivery so it'll be delivered soon!" completely ignoring my question, and so I missed the delivery again, obviously as I'm at work during the day.
Emailed Amazon again stating the same thing, no reply from Amazon,
saw this website & called up the Depot directly, and the lady there was very helpful but....

The parcel's just been returned to Amazon!!!!

ARRRRRRGHHHHH

By the way, in order to contact your nearest depot, just use 192 and search for Home Delivery Network!
This certainly seems to be the most efficient way of sorting out this problem. The phone gets picked up right away, and the people there generally seem to be helpful (looking at comments on other message boards and from my experience).

16/02/07 @ 15:38

Comment from komadori

I have also missed a parcel sent by Amazon via HDNL (and in answer to Jon, it is difficult to be in when the first delivery is made if you do not know when that is going to be). I telephoned them two days ago to arrange re-delivery today. Spent all day at home, no delivery. Tracked the parcel on their website this evening and it shows that they did not even attempt a delivery today. Utterly useless.

16/02/07 @ 20:32

Comment from Steph

I too am a victim of the Home Delivery Network. I haved purchased hundreds of items from Amazon over the last few years with no problems, but since they started using this courier company, things rapidly went downhill. The first time HDN left me a note saying they would deliver following day as I was out. I tried phoning the company, but several hours later could not get through. I wanted to explain that I have to work in the daytime (As do many other people) and would not be in. When I did eventually get through later that evening, the staff were surly, rude and most unhelpful. By chance my wife was at home when they arrived the following day. The same thing happened a couple of weeks later. I explained that I had a secure area to the rear, but the very uninterested employee on the other end of the phone was again very unhelpful. By luck though, I was at home when the courier arrived, otherwise the parcel would have been returned to Amazon. Last week, I noticed that Amazon were showing a parcel had been sent several days earlier. As it hadn't arrived, I checked the status. HDN's tracking said it had been delivered. I contacted Amazon who contacted HDN who said it had definitely been delivered. They suggested I go knocking on my neibours' doors to find it!
Needless to say I told them to cancel the order, and cancelled all my outstanding orders with Amazon, explaining that while they dealt with such an awful courier company, I would be doing no further business with them.
I thought that City Link were the worst couriers in the world. These morons beat them hands down. I do my online book shopping with WH Smith now.

17/02/07 @ 09:36

Comment from Steph

Have just read comment from jon 16/02/07.

If jon's attitude is typical of the whole company, which it appears to be, that obviously explains everything.

Come on Amazon, come to your senses. This company will destroy all you have worked for over the years.

17/02/07 @ 10:24

Comment from jon

right alot of ppl think im wrong what i sed but really i think i av a point in what i say i dnt order anything unless i know i'm going to be in or ive made arrangements to leave with me neighbor i work and have parcels delivered fine.. our company is not that bad as we deliver for alot of companys and the best home service for a cheap price we have a 99% del rate and the 1% is u lot just what im trying to say is that if u order then make arrangements we are not royal mail who charge u loads for flexabilty and royal mail dnt come on 4 attempts they make u pick it up plus we are the only service with a tracking system other companies dnt and amazon will not use anouther company as really we have done a good job for them since we had joined a contract and we are a cheap firm who delivery service in my eyes is quality feel free to doubt me but u av think to ur self am i making arrangements to get my parcel delivered wen im at work

17/02/07 @ 17:39

Comment from Sally

Doesn't wash with me - I booked a delivery for today; no-one came - apparently the reason recorded is "flats" - because we live in a flat?

So what? We live in a block of 7 flats and have a doorbell - not even a card was left. I've been at home all day. I guess it's a bit cold outside, to get out of the van and actually make the contracted delivery.

17/02/07 @ 18:02

Comment from james

I work for hdnl and I say, what do you expect for gods sake, it is incredibly frustrating to try and deliver a parcel to someone ( who has asked for next day delivery) and is not in... Why ask for that service if you aint gonna be in ...now thatâ€™s stupid...

There is also many a situation in normal deliveries that no one is in and we try our best to either find a neighbour to take your parcel or find somewhere safe to leave your item, remember if you are delivering 150 parcels a day and you spend 2 minutes looking for a neighbour thatâ€™s in or a safe place to put your parcel, because you decided to go out on the day of your delivery... on each parcel that is 2.5 hours of your day wasted... there is a facility where you can actually state where you would like your item left if you are not going to be in ... if we do not leave it in a safe place the item is returned what would you rather.. not receiving an item or it being left somewhere safe.. I think with the amount of parcels we deliver as a company we do a good job, so quit complaining and show some respect for a job that can be and is sometimes demoralizing.

19/02/07 @ 03:08

Comment from Jay

I hope that my Nintendo Wii comes today, and IN TIME!!!

I have nothing against HDNL, I just hope it comes cos it is already half-term here so I really want it. It is meant to come today, lets see wat does happen. I will keep everybody informed

P.S I have used this company three times before but this time it is going to a different address

19/02/07 @ 17:22

Comment from Steph

Thanks for letting us all know what you think of Amazon's customers James and Jon! I wonder if Amazon share those sentiments?
I have shopped for years with Amazon, with no problems or complaints, - until they started using your company. Previously with their other delivery providers, I was left a card and was able to collect from the depot if desired. Sometimes the parcels were left with a neighbour,or in my secure area, but ALWAYS a card was left. The people answered their phones promptly and were courteous and helpful. I didn't have to spend hours trying to get through on the phone. So who is stupid eh?

19/02/07 @ 23:01

Comment from pennie wilson

what a joke dont use this company i sent a parcel through them on the 8th off feb on a 2/4 day delivery and it is still sat at aberdeen depot i willnot be useing them again thats for sure

20/02/07 @ 16:59

Comment from jon

just a comment on steph about james n mines comments u said u never had any problems with us maybe u didn't think that amazon choose us because they were paying for other services witch was redicolus money and if u do some research show me are a brilliant company and for ure info u can not shop again but i say wen u do shop at anywhere else they probily use us so u gunna be in the same predicament i think we av thousands of clients like Argos,little woods,amazon,eBay, etc etc so shows we ain't that bad delivery service ill stick to me comments before if u order goods stay in for them and then u cant comment on this site that u av missed them or for that matter get some 1 in to receive the parcel

20/02/07 @ 19:19

Comment from Hilary Sudlow

Home delivery network ---wher shall I start?
Card arrived, I rang them ,they had already tried to deliver a second time, but apparently the delivery was "refused".

By who????

They sent it back to their depot in Droitwich, (I'm in West London), and then onto a company called Studio, who told me they didnt have it and know nothing about it.
Same thing happend a week later with a second parcel.

Somebody in "Studio" now apparently has 2 parcels belonging to me, according to Home Delivery Network.

How do I get them back???

Answers on a postcard please, or on this site if you prefer.

20/02/07 @ 20:47

Comment from Paul Marsden

HDN where do I start ??!!

Firstly they tried to collect my parcel at 7.30am without either knocking on the door or ringing the doorbell but just put a card through anyway !! saying they would call on the next working day !! After calling them they did return to collect the parcel this was on the 9th Feb on a 4day delivery we are now on the 20th some 11days later and the parcel has not reached its destination worse still neither HDN or Parcels 2Go (the booking agent )know where my parcel is and each are telling me to contact the other. I have no idea what to do now but will try all the numbers and email addreess left above. This is the first and only time I will ever use this company. If either of the people who work for HDN can assist in the whereabouts of my parcel then that would be helpful as the people I have spoken to really couldnt give a monkeys !!!!

20/02/07 @ 21:46

Comment from KATE

USELESS is a kind word for this company.
Changing to a different courier now, cheaper AND next day delivery AND you can contact them

21/02/07 @ 13:38

Comment from Dee

I too work for HDNL and can empathise with some of the customers leaving comments. However, please don't judge all depots in the same light. Believe it or not, we have similar problems with Call Centres (who you ring when a driver HAS bothered to leave a card saying you've missed a delivery). Like you, we have to deal with "generalised" comments and a handful of drivers who try to shirk their full duties. There are far more GOOD drivers but as the old adage goes, bad news travels faster! Give me an example where any public service company doesn't have a problem area and I'll say you're telling porky pies.

21/02/07 @ 18:47

Comment from paul marsden

dee it's not just the drivers to blame as my parcel was missing for 12 days and at one point it turned out that the parcel was at the stoke depot for at least 5 days before being sent !
i personaly have found hdn totaly unhelpful to the point where i knew what would be said every time that i rang them and that must be at least 20 times only to be told that it was not thier problem even though they collected the parcel , they had the parcel at thier depot and they were supposed to be delivering the parcel !
this has got so bad that even parcel2go who acording to hdn were responsible for the parcel would not reply to my emails for the last 2 days , talk about bury your head in the sand !!!!
just to point out my parcel has a value of Â£450 and was sent with parcel2go because i did'nt trust parcelforce hmmmmmm how wrong you can be .
my parcel by the way was deliverd today and has tacken a grand total of 12 days from stafford to west sussex but the best of it is i have had parcels deliverd from the USA AND Hong Kong that only took 4 days !!!!
Anybody wants my advise STAY CLEAR OF PARCELS2GO and DEFINATLY STAY CLEAR OF HDN !!!!!!!!!!

21/02/07 @ 20:26

Comment from Jay

I got my Nintendo Wii on 19/2/07 at 7.50. I actually respect the company for delivering the parcel earlier than expected and even when they loaded the parcel onto the wrong van they did'nt leave it until the next day but they sent it anyway. Well done HDNL

21/02/07 @ 22:09

Comment from Chris

In over 10 years of shopping online I have NEVER had to deal with a shower such as this company! I finally gave up on the call centre and phoned my local depot after the website was updated showing I had missed a delivery for the FOURTH time despite me being in all day.

The first thing the lady said was "Do you live in flats?" as if that was somehow a valid reason why the driver wouldn't ring the doorbell or even leave a card. The lady I spoke to there seemed to be about as bright as the drivers. I am supposedly getting a call back later today to say they have taken it off the truck and I can collect the parcel, but I'm not confident.

I shall not be making any large purchases from Amazon as long as they continue to use this company. I am sure they must be vastly cheaper than Parcelfarce, City Link, etc. but as the old adage goes : "You pay peanuts, you get monkeys!"

22/02/07 @ 15:56

Comment from jon

just a comment on Chris now anno ur upset but calling an advisor on the phone is not the right way to go about it. and basically if thats the way u feel about the company then u go pay the extra u never no u might even miss that 1, and then they will be the bad 1ns end of day u ain't in and u missed it and yeah she asked if u was in flats because some times drivers cant get access so u shud ask some 1 to stay in for u or a neighbor, end of day it was ur fault for not staying in u ordered it.

22/02/07 @ 16:05

Comment from Chris

Comment for Jon - I presume you work for HDNL. If you actually took the time to READ my comment you will see that today I WAS IN ALL DAY and yet the driver did not leave a card or ring the doorbell!

I guess if I typed my comment like an illiterate baboon using lots of '1's' and not spelling words properly then you might have understood it the first time perhaps?

Unfortunately I do not have any choice with orders from Amazon. They use HDNL and therefore I accept that if I want to purchase large items from them then I am at the mercy of HDNL.

I also still don't understand why being in flats is a problem. I live in a house converted to two flats. Royal Mail, Parcelforce, ANC, City Link, DHL and FedEx have never found this a problem. Why should Home Delivery Network?

22/02/07 @ 16:19

Comment from Stuart

Jon. I appreciate you replying to people's concerns on here, but I'm going to delete further comments from you unless you:

a) convince me you are genuinely an employee of HDNL. Feel free to email me (address at the bottom left of this page).
b) Type proper English. I don't know about anyone else, but your posts are incredibly hard to understand.

22/02/07 @ 16:20

Comment from jon

sorry about that start i would say that i am more of a texting person me self but hey and yes i am a genuine worker for HDNL but i cant find your email anywhere

and just a comment on the subject of Chris yes i did read your comments but i wasn't just on about today u said it was your fourth card witch should tell you that we have been extra nice in coming on them 4 times not many companies do this and for such a cheap firm as ours.

22/02/07 @ 17:43

Comment from Chris

Jon, this parcel was returned to Amazon after nobody being there on the second delivery attempt, rather than being held at the depot like I would have expected.

It has since been dispatched again by Amazon using HDNL and I finally got to pick it up from the depot today. The lady at the depot had no idea why the driver had said that he attempted delivery but did not ring the doorbell or leave a card.

I personally think it was raining and he couldn't be bothered to get out of the van and walk 12 feet to the door!

When the lady asked me whether I lived in a flat and she said sometimes the drivers have access problems in blocks of flats, I think she meant that they have problems as there isn't a back garden with a fence to throw the parcel over and drive off!

22/02/07 @ 17:57

Comment from Alex

I've had mixed experiences with this company, they completely lost an Amazon parcel to me which Amazon eventually replaced by Royal Mail. Today I was expecting a parcel from Dabs but I was out and really wasn't happy to see that they would deliver again tomorrow before I could contact them and arrange to pickup (as I will not be in at all tomorrow), so I called anyway and explained and asked to pickup, the call centre said the depot would call back in 24 hours (not Saturday) and so I may not get chance to pickup until Monday, now very annoyed I agreed because it would be better than missing delivery tomorrow and having to wait a further 24 hours. Thankfully the very pleasant guy from the depot called half an hour later and said I could pick up the parcel from 6am tomorrow and even on Saturday.

I realise that most delivery networks can't offer specific times etc at prices shoppers will pay and I accept missing deliveries because I'm out at work so I'm always quite happy to go and collect from a depot so why on earth do some companies make it as hard a possible to collect from a depot, it would be much easier if they operated like the post office: we tried to deliver....., your parcel will now be available from tomorrow morning at......, please call for re-delivery.

22/02/07 @ 19:54

Comment from James Mardell

Had bad experience with some courier companies in the past, but HDNL really take the biscuit. I had a 2-part Amazon consignment coming out to me last week, the first part of which arrived uneventfully on Thursday 22nd. Friday 23rd was a different story, with the driver apparently "unable to find" my address!. When I contacted the local depot on Saturday morning I was told that it was a relief driver who had attempted the Friday delivery, due to the normal driver being off that day. I was also told that my parcel would be re-delivered on Monday when, luckily, I would be in. On checking Monday morning, I was told by the depot that, unfortunately, the parcel had not been loaded onto the van and that the earliest they could deliver was now Tuesday. I explained that I would be absent Tuesday and would prefer to come down and collect it today. When I finally arrived at the depot, which is several miles away, I was told there had been a mistake and that the parcel had actually been loaded onto the van after all! The driver was now obviously attempting delivery to an empty address, as I was at the depot! Having rushed home, I hope I am in time for the delivery this afternoon, and will not have to endure another "unable to deliver" popping up on their website. Not once, by the way, has the word "sorry" passed the lips of the HDNL staff. The guy I met at the depot seemed to think it was just my tough luck!

26/02/07 @ 13:57

Comment from craig

I'm also a very bemused HDNL customer, although not from Amazon but from a purchase from Ebay, the sender decided to choose an insured 24h service. The parcel arrived 2 weeks later, after a couple of days i contacted the sender who was going on holiday to get the tracking number. I was lucky as i had the tracking ID so i could watch the parcel go back and forth from the west midlands on the web but found the lack of a phone number on their web page annoying. Additionally after about 10 transit records the web stopped updating for my delivery.

I found their phone number on this Blog and contacted them, i found thier customer services to be very appologetic on 3 seperate calls however everyday i was promised that it will be delivered tommorrow, knowing the web was not up to date i took thier word for it. The excuse was it got routed to the wrong depot - but why does it take so long to send it to the right one!

I think the comment by Jon saying 99% delivery service is ok, would you fly on a plane if 1 out of 100 times it crashed. I think the company have missed the point if the think anything other than 100% service is acceptable. Assuming they deliver more than 100 items per day they will be having atleast 1 upset customer everyday. So be prepared for more comments on this blog and other blogs by everyone here

Actually that is the point... Have HDNL realised we are the customers, it is us waiting for birthday presents, important purchases to be delivered when they are promised.

So i think it is time that HDNL change their focus and stop hiding behind a web page and become customer focused

27/02/07 @ 22:27

Comment from James

This company is an absolute disgrace.
'Putting the customer 1st' is their slogan..

Why do they insist on delivering when people are clearly at work, then making the 2nd delivery the same time?

Why is their a complete lack of contact information, or addresses on their website?

Why do you sit on hold for 5-10 minutes every time you ring them?

Why dont they deliver on Saturday?

Why cant they gaurantee a delivery time? 7am - 7pm but we cant say we'll deliver after 5pm.

They won't even change the address of delivery.

So the only option is to go and pick it up from the depot (bear in mind there is no address on the website) which defeats the whole point of internet shopping and paying 4 quid for delivery.

Has anyone contacted Watchdog?

the worst deslivery company i've ever dealt with

28/02/07 @ 10:23

Comment from Lyndall Dawson

Appalling service. What more validation than to find this site with all your feedback. Has anyone contacted Watchdog yet? How can this business still be in operation?

01/03/07 @ 22:38

Comment from gil

I too have had a saga with an Amazon parcel despatched via HDNL.

When I tracked the parcel, just out of interest because the estimated date had not yet passed by, I found it was bouncing between Hitchin (close to my home) and Droitwich (sorting centre) and had already visited both twice. As far as I could see it was going to go on doing that. It took 3 calls to Amazon (system whereby they call you back) to get a phone call from Romford Depot, which is where parcel should have gone but that was Amazon's fault, not HNDL's who called as soon as Amazon actually did what they had promised which was contact them.

After the HDNL call I decided to be proactive and call Droitwich myself - numbers of all the depots are easily to be found on 192 so HDNL are not hiding as much as they could choose to.

From that point on, the service could not have been bettered. Polite efficient staff at both Droitwich and particularly Hitchin who did what they promised and called back several times to keep me up to date. We spoke at 10pm, at midnight and at 8am this morning. The last call came again from Hitchin at noon today, just after the parcel had been delivered, to check that all was well.

So yes, flaws in the system, but if you can get to a human being (and stay calm yourself :-) )then you can get good service in the end.

02/03/07 @ 12:57

Comment from David

Perhaps Home Delivery Network should be reported to WATCHDOG BBC

02/03/07 @ 16:41

Comment from Pags

I have received a delivery card claiming to be both first and second delivery attempt but giving no indication of parcel numbers.

I rang the 0870 number to be greeted with an anticipated wait of 11 minutes. My immediate reaction, and that of my husband was that it was a spoof delivery aiming to coin it in on premium rate phone calls, so I was surprised to discover on this site that it's a legitimate company.

I have tried BT for the local office - no go. So I have no idea where to go to collect the parcel, and as I have no parcell number and no indication on the card that anything is for our particular household I seriously wonder if there is any point ringing the national number at all. I'm not even sure WHAT the parcel is as we have ordered a number of things from ebay. I guess I will have to wait and see what fails to arrive?

I'll let you know how it goes!

02/03/07 @ 19:15

Comment from Pags

I have been on the Amazon site which confirms thatthey posted a parcel out to me on 27th February, via the Home Delivery Network, with an estimated delivery date of 1 Mar 2007 - 6 April 2007!

This says it all really. Exactly HOW am I supposed to be in to wait for such a delivery? I don't have that many days holiday in the year.

02/03/07 @ 19:30

Comment from nic

so frustrating, not only do they not bother to ring your doorbell, but they dont leave attempted delivery slips so how on earth are you supposed to know they have called? shocking service and outrageous that they expect the customer to do all the leg work trying to track where your item is without any contact info or local office info. they clearly dont care about their customers and hire drivers that either cant read/write or are lazy as hell... suprised that they are still in business to be honest, never have these problems with royal mail or dhl.

03/03/07 @ 01:17

Comment from Jms

I ordered a golf club from Direct Golf, and so far HDN have had had failed 2 failed deliveries so far as I have not been home. I do wonder if their supposed 9am to 7pm hours really do exist, and whether anyone has ever received a parcel from them in the evening?

To be fair, I rung the national number, got through straight away and they have scheduled a redelivery for Thursday when I have a day off.

Here's hoping they can prove my scepticism wrong and deliver my parcel without too much hassle.

05/03/07 @ 15:37

Comment from sue

crazy if you ask me iv waited 5 weeks for a set of three suitcases to be deliverd i rang again today and told they had been sent out on the 3rd of feb still waiting then i was told they have been put down as a lost parsel .ha ha how can you loose a box the size of three suite cases .wen he dose decide to deliver he trys not to knock on the door and leave them in a very small shed at the front of my house and never leaves a card .unbeliveble when the delivery driver lives next door to my daughter dont you think .iv tryed ringing but get no were .think it needs investigating myself .

07/03/07 @ 10:07

Comment from Jay

I don't work for this HDNL but if you think about it, it is a very hard job delivering parcels and sometimes even big company's have to hire retards to do work but you really should stop annoying them about the bad service

If 99% of their parcels get delivered 1 of 100 get lost so where are the other 99 people who actually got their parcel

I might be just a 13 year old kid but come on give these guys a break and if you want to know, they do deliver at night, lol my NINTENDO WII!!! came at 8.59 pm cos they loaded it onto the wrong van but they still came along for me anyway.

07/03/07 @ 21:33

Comment from John

I too work for hdnl from their corby depot, i would love to know what people want us to do with their parcel?? I cover northampton town centre including many flats which are impossible to gain entry to sometimes due to broken entry sytems or non english speaking residents. People seem to think we have hours to deliver one parcel!!! We are expected to make between 18 and 30 deliveries an hour dependant on area. We don't have time for the people who leave little notes on their doors asking us to ring them as they only work 15 minutes away and will pop back or can we deliver it to their work address way outside our area!! Quite a few people on here take us drivers to be thicko's but many of our supposedly superior customers are the thick ones!! Such as the people who ask what the parcel is?? They order it and expect us to have x-ray vision ?? Its a brown box for god's sake!!Or when asked to take a parcel for next door and ask " have you put a card in telling them the parcels here??" Oh yeah cause we knew you'd be in, we knew you hadn't fallen out with them and would refuse to take the parcel and many more things!! Also in reply to the guy who ordered from golf direct if he looks at the label on the parcel he will see the word pod in the corner. That means we cannot leave it without a signature. So if he is at work and so are his neighbours then obviously back to the depot it goes!! Very likely on the second attempt the following day the same people will be out so his parcel cannot be left with anyone.

08/03/07 @ 19:08

Comment from Tim

I was out when the parcel was delivered, it was left under the back wheel of our car in the drive. The packing was damp when I collected this, the Â£40 book was just about dry. For all they know, we could have been away for days and with all the rain we have had lately, the book would have been ruined.

12/03/07 @ 08:54

Comment from sarah

My delivery has just been returned to Amazon due to the fact that my address was incomplete - they had my correct name, correct address, and full correct postcode, so not sure quite what they were expecting!! not using Amazon again until they change delivery companies.....

12/03/07 @ 16:03

Comment from james bradley

I for one agree with all the coments i have read, I work for home delivery network on the heavy goods form worcseter. the place is a joke. But i have to say that when the customer is not there and i have to return the goods they have ordered i lose money,Not just pence but pounds, Now i know that you want you goods you have been waiting for but the bottom line is the company mergre with both kays and littlewoods has LOST THE PLOT!!! I have never Know the bussiness to be so childish. The managers just pass the book down to the drivers and mates.So when we find out about the new contracts that, STATE DELIVER TO ROOM OF CHOICE, UNPACK ITEMS, REMOVE PACKING FOR PREMISES, We cannot do this for health and saftey, I would be liable for damage. YOU RELY ON YOUR WAGE TO PAY YOUR BILLS.So please dont have ago at us when your not in and your goods have gone back to the depot, Or you have not been told a deliver date, We just get paid to do a job, AND I INTEND TO MAKE ALL OF MY DELIVERS EVEN TO A NEIGHBOUR IF I HAVE TO JUST TO GET PAID. If you cant be bothered to wait in or leave us a note, or better still answer your phone WHat more can we do

12/03/07 @ 17:11

Comment from RJ

Here's my status report. The email from Amazon said to expect delivery on the 12th, so I'm hardly going to be waiting in on the 9th to receive it, am I?

And as for the three "Carded" lines...I have not received a single card yet.

It's quite simple - leave me a card to say you've been, tell me where to collect it, and I will come and get it. Is it really that hard??!

08/03/2007 00:00:00 Customer Parcel Data Received
08/03/2007 17:54:46 Sort Centre - Droitwich Spa Sorted
09/03/2007 04:03:25 New Cross Depot Received
09/03/2007 07:30:06 New Cross Depot Loaded onto vehicle
09/03/2007 10:14:02 New Cross Depot Unable to Deliver Carded
09/03/2007 17:10:36 New Cross Depot Unable to Deliver Carded
09/03/2007 17:10:43 New Cross Depot Received
12/03/2007 07:11:29 New Cross Depot Loaded onto vehicle
12/03/2007 09:22:05 New Cross Depot Unable to Deliver Carded
12/03/2007 14:20:17 New Cross Depot Received
12/03/2007 14:20:18 New Cross Depot Unable to Deliver Held

12/03/07 @ 17:29

Comment from Paul

Same sort of thing.

08/03/2007 00:00:00 Customer Parcel Data Received
08/03/2007 19:30:01 Sort Centre - Shaw, Oldham Sorted
08/03/2007 23:42:00 Leeds Depot Received
09/03/2007 06:36:42 Leeds Depot Loaded onto vehicle
09/03/2007 09:40:02 Leeds Depot Unable to Deliver Carded
09/03/2007 13:48:23 Leeds Depot Received
09/03/2007 13:49:09 Leeds Depot Unable to Deliver Carded
12/03/2007 06:31:17 Leeds Depot Loaded onto vehicle
12/03/2007 14:06:28 Leeds Depot Received
12/03/2007 14:08:43 Leeds Depot Unable to Deliver Carded

I rang them and the guy on the other end was very unhelpful. making out like I had missed them and they would be trying again on Monday. Of course he wouldn't listen no matter how much I insisted no attempt was made to deliver the parcel and the same thing is going to happen on Monday.

I had been in all day and had no cards and heard nothing.

I emailed dabs to bitch about them and say I am now reluctant to order anything from, I hope everyone else is doing the same so these companies drop this joke of a courier.

12/03/07 @ 20:56

Comment from Jason Garbutt

I work in the freight industry and we often use couriers to deliver small items to business and home premises. All drivers are told to call in ifthey have a problem delivering and then leave a copy of the collection / delivery note for the customer to contact us.

Does anyone at the Home Deliveyr Network do any of the above ??

Thats a BIG FAT NO ! I have been trying to track a parcel for the past week and eventually DABS gave me a tracking code and link to the HDN website... type in the code and see that they claim to have carded my home 4 times !!... wooo must be invisible cards because I havent seen any of them (I received Royal Mail on all the dates claimed so know there wasnt a mysterious force field protecting my letter box)

I thought I know... I will call them and go an collect it... ermm except no phome number on their website. Ok.. found a number from on here and called them - was pleasently surprised to get through first time and was "sorry cant help you our computer system has been down all day" So I asked for the local depot number... and was told "cant give you that either as the computers are down"

If I had ben given a choice in courier by DABS I owuld have picked Citylink / Business Post / Parcel Force - why on earth did they pick such a useless bunch as HDN ?

And as for all the so called employees of HDN who post on here - do they stay home when they are expecting a delivery ?? I Doubt it...

My parcel was due for overnight delivery - yet they didnt even card me on the next working day....

Maybe they are trying to save the enviroment by not using paper / card products....

13/03/07 @ 20:17

Comment from Jason Garbutt

Just a small ray of hope for anyone living in the Romford area of Essex.

Home Delivery Network Ltd
Spilsby Rd
Harold Hill
Romford
RM3 8SD

Telephone: 01708 374240

Not that anyone asnwers the phone.... still Im a little closer to getting my parcel

13/03/07 @ 20:26

Comment from Thomas Perry

It is all very well saying that you shouldn't arrange a package to come if you are not going to be in. But we are not given a time (or a day!) for when the package will arrive (if under 25kg?).

As far as i know now,
15/03/2007
07:33:05
Nottingham Depot
Loaded onto vehicle

What does that mean to me? Is it going to be delivered today? Do I need to wait in the house all day? Is it even going to come today? No idea. If I go to the shops or library for some books for 30mins I can be sure (sods law) I will miss them. By the sound of things rearranging delivery is far from simple.

I have been told my parcel will be 1-3 days between 8am-6pm
That is a LONG time to have to stay in the house! If I was given (or even better asked) more precisely when I wanted it or an estimate of it's ETA I would be happy to be in to wait for it!

15/03/07 @ 14:45

Comment from JonS

Hmm..I read through this whole thread.

Firstly for balance, I ordered from Amazon and HDN delivered within 24 hours of it being dispatched. So they do get it right sometimes.

I also called the local depot after reading this to make sure. They answered very quickly and checked and replied very politely and efficiently.

I am sorry everyone here, but if you buy from Amazon, you DO have a choice. You have a choice of free supersaver delivery which will go via HDN for larger items, or you can pay for express delivery which goes via citylink normally.

Even with Citylink, their delivery times are 8-6. So you STILL have to wait in all day potentially. This is NORMAL.

The posters on here who really do have a right to complain are those that did not get cards through their box to say a delivery was attempted. And for those that were in all day, thats even worse. Those are the deliveries HDN should step up and agree to investigate and fix the problem!

I just wanted to inject some balance here.

16/03/07 @ 17:16

Comment from TheDon Sansone

HDN have delivered to me about 20 times during 2006 and all have been satisfactory.

I did however order from an online print company registered in Surrey for 200 Postcards to be printed and delivered to me. I got a tracking number with UPS as the delivery agents and when checking the tracking - The postcards were actually printed in a town in Germany !! They were collected and went through 2 depots in Germany and airfreighted to Barking,UK. This part of the whole process took just over 24 hours.... but then it stayed at Barking for 4 days !!!

Its not only HDN.... I think England has problems in sorting and delivery of parcels full-stop !!!

17/03/07 @ 13:44

Comment from TheDon Sansone

Check this out as the delivery history... they originally shown that the parcel would be expected to be delivered on the 26th, but later the tracking report was rewritten just saying OUT FOR DELIVERY ::

NOTTINGHAM,
GB 28/02/2007 13:01 DELIVERY
28/02/2007 4:44 IMPORT SCAN
28/02/2007 4:43 OUT FOR DELIVERY
BARKING,
GB 27/02/2007 23:00 DEPARTURE SCAN
BARKING,
GB 23/02/2007 23:00 DEPARTURE SCAN
23/02/2007 20:28 A PROCESSING ERROR AT DESTINATION CAUSED THIS DELAY;THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE
23/02/2007 20:28 IMPORT SCAN
HERNE-BOERNIG,
DE 22/02/2007 13:05 EXPORT SCAN
22/02/2007 11:16 ARRIVAL SCAN
NURNBERG,
DE 22/02/2007 4:18 DEPARTURE SCAN
NURNBERG,
DE 21/02/2007 23:56 ARRIVAL SCAN
KLIPPHAUSEN,
DE 21/02/2007 20:17 DEPARTURE SCAN
21/02/2007 18:21 ORIGIN SCAN
21/02/2007 17:00 PICKUP SCAN
DE 21/02/2007 10:53 BILLING INFORMATION RECEIVED

17/03/07 @ 13:48

Comment from KB

I won't bore everyone with the details of my experience with HDN but for some unknown reason whoever delivered my package (worth over Â£100) left it in a basement dustbin!! How this is a safe and secure location I will never know but I have vowed not to order from Amazon till they change companies.

17/03/07 @ 16:59

Comment from Steph

I will not spend my money with any company that uses HDN. I used to spend a lot of money with Amazon, now I spend it with Play The prices are about the same, delivery is free for any amount spent, and they use Parcel force and the Royal Mail. No problems now.

18/03/07 @ 20:09

Comment from Steph

I once worked for White Arrow, so I understand the problems these drivers face.

They say that shoppers with Amazon have the choice of paying for a decent delivery service like the Royal Mail or Parcel Force or choosing the free delivery option with HDNL.

We actually have a third choice - to use Amazon or not! I told Amazon what they could do with their business as long as they use HDNL.

You drivers also have a choice - work for a decent delivery company, or HDNL!!

This HDNL is the most unprofessional company I have ever encountered.
I really wonder how they get the business they do.

18/03/07 @ 20:18

Comment from Steph

Oh, and I would urge all dissatisfied Amazon customers to tell Amazon why they will get no more business! They may wake up one day.

18/03/07 @ 20:21

Comment from Georgia

I didn't order next day delivery, I ordered 2-3 days with Topshop. Amazingly, I apparently have my item.... which is great, considering I don't, I haven't seen it, and I have had no card. Gotta love them.

Last time they threw the package in my back garden and didn't leave a note.

And the first time, they delivered, but the courier was smoking and blew it in my face. NICE.

19/03/07 @ 10:46

Comment from ay-tech

just 2 help ppl in the east mids i found the adderess for nottingham center the phone number is 01159860431

21/03/07 @ 17:16

Comment from SDA

forget white arrow, forget littlewoods, forget reality, forget b/express. Home delivery network, like ALL new buisness has its truamas, please be patient,,,,, ratio of complaints to the amount of items delivered are second to none,,, it is a name that you will become accustomed to for the better reasons, give them a chance,, we all want chances, and you will see.sda waemur.

21/03/07 @ 19:02

Comment from jamie

i work for hdnl, firstly as a driver and now a manager, i understand peoples concerns about our customer first side of the business, the company has invested thousands on training and asessing drivers, on which a trained customer first champion goes on deliverys with the driver and do tell him the rights and wrongs of his delivery methods, apart from actually babysitting the drivers we have to trust that they are following the correct procedures which are:If you missed the first attempt the driver will try and deliver the parcel to a neighbour, if this is'nt possible they will then leave the parcel in a safe and secure location and out of the elements.
if this is'nt possible then the driver will leave a card stating the date and TIME that delicvery was attemted, they will also leave a UPI number on the back of the card which you will also see a contact telephone number.he card will also tell you that we will try and deliver the parcel againg the following day.
if the 2nd attemted delivery is failed then another card will be left again with a contact number.
The parcel will then stay in the depot for 5 working days then it will be returned to sender.
For the comment about the drivers working hours, due to driving law our drivers are required to be clocked in the depot no longer than 9 1/2 after clocking in
comment about delivering on saturdays:yes we do deliver on saturdays (next,tesco,argos,m&s, interflora) can all verify this
I have seen alot of complaints about the amazon deliveries, as part of the service agreement with amazon there parcels are a standerd 48 hour delivery wich means we aim to deliver them within 48 hours upon RECIEVING THEM IN TO OUR DEPOT, and not from your order being placed, back to the delivery methods, as with any company, you will find people who try to take short cuts, how ever any complaints that are brought to the attention of the managment are dealt with accordingly, recently we have sacked drivers, took them of their routes ect due to complaints and investigations, i can only speak for our depot but hope this has clarified a few points

21/03/07 @ 19:58

Comment from jamie

and if you do have a complaint here you go
Home Delivery Network Ltd , Heathfield Industrial Estate , DEVON , TQ12 6TN , 01626 832545
Home Delivery Network The , Hitchin , HERTFORDSHIRE , SG5 1RT , 01462 421336
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NG , 023 8061 9866
Home Deliver Network Ltd , Lynx Trading Estate , SOMERSET , BA20 2NZ , 01935 432924
Home Delivery Network , Sunderland , TYNE AND WEAR , SR2 8QS , 0191-564 0924
Home Delivery Network , Dafen , DYFED , SA14 8QW , 01554 777877
Home Delivery Network , Warwick , WARWICKSHIRE , CV34 6QP , 01926 311404
Home Delivery Network , Rochdale , LANCASHIRE , OL11 3JR , 01706 352537
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NT , 023 8061 8398
Home Delivery Network , Yate , AVON , BS37 5QZ , 01454 316101
Home Delivery Network , Glenrothes , FIFE , KY6 2RU , 01592 773297
Home Delivery Network , Stoke On Trent , STAFFORDSHIRE , ST6 4PB , 01782 836071
Home Delivery Network , Park Royal , LONDON , NW10 7UA , 020 8961 8774
Home Delivery Network , Bolton , LANCASHIRE , BL3 6AX , 0870-154 5414
Home Delivery Network , Fareham , HAMPSHIRE , PO15 5ST , 01489 581544
Home Delivery Network , Lenton Lane Industrial Estate , NOTTINGHAMSHIRE , NG7 2TG , 0115-986 0431
Home Delivery Network , Gateshead , TYNE AND WEAR , NE10 0ES , 0191-495 2211
Home Delivery Network , Oldbury , WEST MIDLANDS , B69 3EX , 0121-552 5541
Home Delivery Network , East Kilbride , LANARKSHIRE , G75 0YA , 01355 233085
Home Delivery Network Ltd , Newbridge , MIDLOTHIAN , EH28 8LD , 0131-333 3651
Home Delivery Network Ltd , Morley , WEST YORKSHIRE , LS27 0BN , 0113-253 8226
Home Delivery Network Ltd , Basildon , ESSEX , SS14 3DT , 01268 286666
Home Delivery Network Ltd , Mitcham , SURREY , CR4 4HX , 020 8685 1032

21/03/07 @ 20:14

Comment from ay-tech

4 ppl using the track and trace, i have found out that it is very slow updating. to prove it i checked at 9pm last nite same as 8am same morning. checked 730am next morning and sed it was recived in notttingham depot, so give the track and trace a little w8 and see what happens..... Yet again it kind of crp because u want 2 no it there and then, no good l8r when its delivered! Tyvm jamie for the numbers help me alot!

22/03/07 @ 07:56

Comment from ay-tech

got my parcel 2day, very friendly man, i guess that hdnl isnt toobad, lets just hope that it happens again!

22/03/07 @ 19:22

Comment from Tintin

HDN.........Have been waiting in for two days for an item to be delivered.

Have had a varied selection of reasons for failed delivery, Cannot Locate (twice), Carded and refused. How can a driver card an address he cant find, and the same for refused. Both of which I believe are lies as delivery is to a business address (only a small company) but staff are on site from 7am to 7pm.

Have also been told various things from customer services (phone number thankfully supplied on here), the last excuse being that the goods were returned to supplier and a second item despatched (this happened on one day, allegedly). Checked with supplier and this is not the case, they also pointed out that the item would be returned to depot for 5 days for collection.

Now heres the funniest thing, we, as a company are a direct despatch supplier for Littlewoods/GUS who own HDN, they seem to be able to pick up from our company with NO problems.

I like many in this blog I have a number of years experience of purchasing on line, and I can honestly say that HDN are by far the worse, for delivery, communication and customer services.

23/03/07 @ 10:49

Comment from Tintin

Sorry forgot this.

Does anyone know the telephone number of the HDN Reading Depot (Berkshire)?

23/03/07 @ 10:51

Comment from mary

Reading Depot phone number is 0118 9413939

23/03/07 @ 11:08

Comment from davel575

I AM A DRIVER FOR HDNL AND THE NO OF TIMES WE DELIVER TO A HOUSE WHERE NO ONE IS IN WE TRY NEIGHBOURS ECT. IF NO ONE HOME WE POST A CARD SAYING WE WILL RETURN NEXT DAY .CUSTOMER OFTEN SAYS THEY WERE IN .WHY LIE .WE KNOW YOU AREN,T

23/03/07 @ 17:27

Comment from Steph

Jamie, I'm sure if your staff carded on the first attempt, and the item then went to the depot awaiting collection, you'd have far fewer problems. The post office use this system and I have no problem with it whatsoever. Now I use Play instead of Amazon, I get my books and DVDs quicker; if I'm not in on the day, which is usually the case, I simply collect it the next day from the depot.
Your driver never left a card for the last items I had ordered from Amazon. It was only when I checked on the Amazon site that I discovered the items had supposedly been delivered. Eventually after more wasted days, HDNL told Amazon they had left the parcel in a secure area, (where was the card left, I asked)and then it was suggested that I check with my neighbours to see if they had received the card or the parcel. That was the final straw. I lost patience with both Amazon and HDNL. It will take a lot more than reassurances to get my custom back. The only possible reason I may stop using Play is if they begin using using HDNL. I would rather pay a little more and collect my goods from WH Smith's store delivery service.
Your company really needs to get its act together, and your drivers need to stop making lame excuses and whingeing about how many people cannot be at home waiting for this "Home Delivery" and how they don't deserve this service anyway.

Steph

23/03/07 @ 20:37

Comment from jcm

I'd been at home all day today waiting for an Amazon item to be delivered, and no courier turned up. I'd been tracking the "parcel" on Home Delivery Network's website, and this morning I noticed it'd been LOADED ON VEHICLE, but when I looked at the website again this evening,it said UNABLE TO DELIVER and CARDED. Well, there was NO card through my letterbox or anywhere, and no vehicle turned up outside my door, because I've been waiting all day for it. For a courier service to tell such a blatant falsehoods on their website is despicable.

23/03/07 @ 23:03

Comment from jcm

I forgot to add, according to HDN's website, my parcel is back at the local depot. I will be ringing them tomorrow and try to collect the parcel personally, because I don't feel the need to be fobbed off with more lies and "phantom" deliveries. They wanna watch it--they'll soon put the spooks out of business.

23/03/07 @ 23:14

Comment from Steph

I hope you've complained to Amazon jcm - I wonder just how much aware of this problem they are. I am sure we are only a very tiny tip of an immense iceberg here - most people won't be aware of this site to help vent their feelings and state their frustrations.

Steph

24/03/07 @ 11:50

Comment from chris

has any1 oreded a ps3 of amzon, which use HDNL and still have it been "sorted"

24/03/07 @ 12:09

Comment from Stephen

Ive ordered a ps3 with an expected delivery date of 23rd of march and its still says it being 'sorted'. After phoning HDN I was told its actually another 2 hours further away in Birmingham. What shoddy service and complete different information than order tracking. Hope amazon will stop using this f grade service.

24/03/07 @ 16:15

Comment from jcm

Steph, I did contact Amazon about how dire HDN were, and told them in no uncertain terms about the anger I felt, especially after spending all day at home waiting for my Amazon item to arrive (to no avail.) I basically labelled Home Delivery network as a cowboy courier service, and I don't think Amazon liked that much, because they replied that they found the service offered by Home Delivery Network to be "excellent." Maybe Amazon are on a 12 month contract with HDN and have to lump the poor level of service till the contract expires, or else HDN will sue them if they terminate the contract prematurely.

24/03/07 @ 16:48

Comment from jcm

Stephen, I totally agree, HDN's website tracking system is the pits. If you email or phone Amazon about your delivery woes, then maybe they'll do something in future. Like Amazon told me, they value any kind of feedback, as it helps them to provide a better service to their customers.

24/03/07 @ 16:57

Comment from Steph

When I complained to Amazon, they said they had had other complaints and were treating it as a serious matter, but, they said, I would not be made privvy to any outcome.
Amazon have lost my respect as well as my custom (They offered me a Â£3.00 voucher)and they know what they can do with that!.

Over Â£200 of my custom has already gone to Play since Amazon lost the plot, and there will be plenty more to follow, as Amazon will be aware!

So come on someone at Amazon - what exactly are your thoughts about this??

24/03/07 @ 19:45

Comment from Steph

(To give Amazon the opportunity to reply, I sent them a short email with the URL of this site.)

24/03/07 @ 19:54

Comment from Steph

Wow - I received a response from Amazon within literally a few minutes!!!

They did say they appreciated my feedback but stressed that "the service offered by HDNL to be excellent and this is
primarily the reason why we are using their services"

So there you go - everything in the garden is rosy. We must be the tiny, unfortunate minority guys!

I think I did the right thing by moving to Play

24/03/07 @ 20:19

Comment from Sid

I ordered large electronic item of amazon, two weeks ago after one day HDN had sorted it in its depot in Oldham near manchester. It's still there.

25/03/07 @ 13:19

Comment from jamal

I have been tracking the "parcel" on HDNL website early in the morning and noted LOADED ON VEHICLE, when it did not arrive later on in the afternoon I looked at their web site it said UNABLE TO DELIVER and CARDED twice within the paste of 5 minutes. I agree for a courier service to tell such a blatant falsehoods on their website is despicable.

27/03/07 @ 16:55

Comment from Diane

Guess where the Home Delivery Network driver thought would be a good place to leave my parcel? Outside of the house, in a RECYCLE box!! Can you believe it!! I mean, anyone passing the house could have taken the parcel, not to mention the RECYCLE people!! Why on Earth is Amazon using this company?!?

27/03/07 @ 19:48

Comment from Steph

Have you asked them Diane? They told me that the service HDNL provide is "excellent".

Something is not right somewhere!

I would be interested in what their response is to other complaints.

27/03/07 @ 20:39

Comment from Tango

I received my PS3 yesterday at 9.30AM.

I ordered from Amazon and it does state on the site that its 2-5 days and it did give me expected arrival from 23-29th March.

I was at work on Monday and I was carded and its said it try the next day and hence it arrived so I agree with davel575.

The only gripe I have with them is the updating of the website as its slow and updated every 12hrs, which I think is unacceptable

I may have been a lucky customer

Tango

Kent

28/03/07 @ 08:54

Comment from Jim

If you're looking for a depot telephone number try google maps. Search for businesses in a particular area, worked for the new cross depot anyway. Whether getting that phone number helps however is another thing.

28/03/07 @ 18:32

Comment from jamie

back again , reference to the ps3 situation, our depot delivered over 350AMAZON ps3's on the official launch date:23rd
and yes despite loads of advertising and build up there were still customers not in, about the collection at depot, the main reason that we try to redilver the parcel as it is part of the service level agreement we have with the various companys how ever any customer who wishes to collect from the depot just has to phone the number on the back of there card or phone the respetive number i posted last week

29/03/07 @ 19:20

Comment from nigel

Well Amazon, which golf course was this deal signed on! Now don't get me wrong if I'm not in a hurry to receive something then super saver is fine, assuming of course that there is some way of actually receing the goods ordered. I received my first card today, no delivery numbers listed hence they can't help you. I'll get my next card tomorrow when I get home after work (yes guys, we do that, thats how we buy things!) at 9pm an hour after their call centre closes - oh, and I assume it's called a call centre because you just call and call and call in the evenings. So, I wont be able to speak to hdn until Saturday, assuming the call centre answers of course. That means that whatever they can do to deliver the parcel won't happen until Monday at the earliest, when I'm back at work. I don't suppose you can pick parcels up from this lot can you? Didn't think so. That'll teach me for not spending Â£4.79 to get the post office to deliver it.

Amazon, dump them before we dump you!

29/03/07 @ 19:28

Comment from Mike

I've been "carded" three times in a row, but have yet to see a card!

Was in all day today (100% guaranteed for jim, james) and definitely not one attempted a delivery, despite the huge sign outside the door because woman at depot (who wouldn't talk to me until I explained where I got the number) thought the driver couldn't find it.

This is New Cross by the way, number is 0207 7321444.

29/03/07 @ 22:16

Comment from Steph

Why do HDNL drivers (and managers, presumably) think that people have nothing better to do do than stay at home, waiting just in case a friendly HDNL driver just might turn up????

People (many of us) have to work to buy these things you are allegedly trying to deliver. Comprende??

Or are you just going to launch into another "Well you shouldn't order things if you can't be at home....." routine.

Hell's Bells!!!! You are supposed to be providing a SERVICE!!!!!!!

30/03/07 @ 17:25

Comment from Steph

I've dumped Amazon already, Nigel!

I gave them the chance, and they told me what an excellent service these morons are providing.

30/03/07 @ 17:29

Comment from Celticchick

HDNL are either incompetent or dishonest. There is no other explanation for their total and utterly dismal performance. Every single time they are the carrier I have this fiasco where they claim to be attemping delivery and leaving cards but there are never any cards. The fact that they refuse to give depot contact numbers speaks volumes. I have now told companies that I will not buy products from them if they use this courier and am kicking up an almight stink with anyone who might listen and put this bunch of cowboys out of business. They do not deserve to be in business. If big boys like M & S, Amazon etc get enough complaints they will take away their business. Some of the problem seems to be them being used as subcontractors which muddies the waters still further.
I think I might get the tv consumer boys onto this as well.
If anyone can give me a contact number for the newhaven depot I will be very grateful.

31/03/07 @ 13:51

Comment from Celticchick

and jon - i have also had the experience of being in all day when they claim to have called - and I would not mind so much if I missed a delivery if they would just leave a darn card as they claim to - cos honey you may be doing your job right but some drivers sure as heck ain't. How do you explain that every SINGLE time I have a delivery from HDN it goes wrong? That driver doesn't need babysitting he needs sacking.

31/03/07 @ 13:56

Comment from CR@GZ

Before people start to totally discrace the HDNL can I point out that HDNL is the uk's No1 Courrier formerly known as Buisness Express and is / always has been part of the same company Littlewoods (catalogue) The whole company is known now as Shop Direct Group. As for the dissgruntled customers .. If only you new how much hard work me and the rest of the staff put into sorting all your parcels Loading 60 ft trailers day in day out full to the brim ready to be sent to our delivery guys then on to you people, It involves alot of strain , and way too much stress from the slave driving management too make sure you get your orders on time and in good condition .. we pick / sort /pack / deilver millions of parcels per week (more than royal mail!!) 365 days a year .... So obviuosly there will be some small problems with certain customers. And as for taking custom away from hdnl ... mmm that would be good in one way for me .. It would mean less breaking my back trying to sort and load all your damn tvs, furniture, clothing , knickers you name .. You must think we have it easy.. the answer is we dont. But overall we do give you a good service and just for info purposes .. The amazon Contract is worth Â£10 milion per year (thats alot of PS3's , tv's , books .. u name it) delivered using our 24 hr working system so it would take a hell of a lot of custmomers to for HDNL to loose the contracts and 1 more thing If you do not get your orders delivered on time .. this is due to the contractors not shipping the items to us on time or in most cases they provide us with the wrong customer details on the items labels which means they have to be returned or relabled. So just try to remember whats involved here, Its not just a simple From A to B delivery service, theres all the other things involed in this from labeling to security and times this by 1 million per week then you might just have an idea how big of an operation this really is and that overall we do a good job otherwise we wouldnt be the UK's number 1 and Largest Courrier service

If anyone posting here would like any info regarding what Really happens with your orders with HDNL mail me at cragz05 at hotmail co uk and ill try to answer them

01/04/07 @ 18:00

Comment from Ade

You can get any HDN Depot phone number simply search 192, just enter Home Delivery Network and the town and it should come up, it will even give you a map.

02/04/07 @ 12:44

Comment from Simon Turner

One of the worst companies i have ever had the misfortune of dealing with. Im used to ineptitude of home delivery companies but HDL are by far the worst. They have attempted to deliver three parcels and failed on all three occassions to deliver on the reaarnaged day. I actually now refuse to deal with companies that deliver via these wasters. I only managed to get a delivery was by emailing the whole managerial team. Try them on wlater.blackwood @ hdnl .co .uk, chris.bowden @ hdnl .co .uk, frank.henderson @ hdnl .co .uk, keith.milum @ hdnl. co .uk, devon.beckford @ hdnl. co. uk, sally.reed @ hdnl .co .uk

02/04/07 @ 15:50

Comment from Cr@gz

Simon

Not only do I work for HDNL but im also a customer , and I can honestly say Ive had no problems with the delivery side, each parcel has arrived on time , in good condition and even the diver was a nice bloke too. If your parcel did not get delivered after 3 attempts then i can only assume you wasnt at home waiting for the parcel on the specific dates they were supposed to be delivered. What should our drivers do ? stand at your door step all day waiting for you to collect ?. Defontatly not , they have far too many other customers waiting for items and its impossible to please everyone.

03/04/07 @ 07:23

Comment from Cr@gz

crazy if you ask me iv waited 5 weeks for a set of three suitcases to be deliverd i rang again today and told they had been sent out on the 3rd of feb still waiting then i was told they have been put down as a lost parsel .ha ha how can you loose a box the size of three suite cases .wen he dose decide to deliver he trys not to knock on the door and leave them in a very small shed at the front of my house and never leaves a card .unbeliveble when the delivery driver lives next door to my daughter dont you think .iv tryed ringing but get no were .think it needs investigating myself .

5 weeks is a long time, and i probably know the reason as Ive had to load alot of those suitcases lately,the problem with them is when they come down the shute to the converyor belt which I load onto the trailer the packageing is poor quality and they often rip open on the way down to me, If we come across damaged packages in the sortation centre we then have to send them back to another department called Discepancies, where they await inspection from the staff in that department, esentially could take a day or two as this department is low staffed, this also means the parcel is effectivly lost in transit and untrackable on the track and trace system until the parcel has been inspected and deemed suitable for scanning back into the system then sent through the system back to me or the relevant depot trailer loader.Once these trailers are loaded they are then sent to its main depot (specific towns), Ready for the drivers at those depots to deliver them.. This whole process could delay your parcels deilvery up to 5 days but it is rare.

03/04/07 @ 07:45

Comment from Simon Turner

Cragz, the whole point of my complaint is that i was in. ALL DAY.Its no reflection on the driver its just very clear that the company is INCOMPETENTLY MANAGED. My door fronts onto the street, so no claim can be made that they attempted to deliver and i wasnt in. I just thinks its farcical that any company can operate in such a way. I now only use companies that deliver via royal mail. at least if they deliver and i am not in , i can collect it from the depot. Like most people, i work 9-5 and have to take a days annual leave to wait on for items not to arrive. Why is this? Tesco, Argos, Ocado can all manage to deliver reliably in a slot of a couple of hours. Why cant HNDL

03/04/07 @ 10:10

Comment from Ade

I've read all your moans and groans but the point is that home delivery is not as easy as it may seem, and yes you are all going to come back at me with this and that but I have got many years under my belt working in the home delivery parcel game and I am not going to bore you all with the many stories I could tell from both sides of the fence.

I will say one thing though, it may not be much consolation to all you unhappy customers of HDNL, but if you think they treat their customers badly they certainly don't treat their people any better. I worked for HDN and its not good, I still work in the parcel distribution industry and its nice now to work somewhere you feel appreciated and rewarded, there is life away from what is a company that has a constant ''blame culture''

03/04/07 @ 12:11

Comment from Cr@gz

Firstly ..
Well said Ade couldnt agree with you more.
Ive worked at HDNL for the last 8 years and I will admit I often wonder what the hell im still doing there,It would be true to say that the staff are treated as bad if not worse than some of these customers are and maybe that is where the company is at fault. Its not exactly a nice environment to work in and the only good things about HDNL are the "perks of the job" like having 26 days a year holidays and the 15 days "bonus days" as i like to call them (sick pay scheme).
So i do agree that if the staff were treated better and the management got there acts together then the perfomance of the staff would increase resulting in an overall better service to its customers.

But Obviously a company with a Â£100 million a year profit margin would consider its self highly successfull and would not be in any rush to sort any of the issues mentioned here, even though the companies slogan is "putting customers first".

04/04/07 @ 07:52

Comment from mSm

Hi
I have ordered from Amazon in the past and this is the first time my parcel has gone to HDNL.

I missed the first delivery - fine - could be expected to be in (before all the HDNL employees, say 'shouldnt have ordered something if I woudlnt be in for it - Amazons notification stated it will arrive within the next 4 days - am i supposed to take 4 days off work?)

Anyway a card was put through door and that was fine - no complaints (so far) stating a re delivery will be attempted today.

Today i happen to be at home ALL DAY... and about lunchtime I called the Park Royal depot to find out if they can advise where my parcel is on the route - not an exact time just a rough idea. Guy was very helpful and went on to say that parcel was despatched from Wembley office and duly gave me the number.

I called Wembley and spoke to someone less helpful...

he answered my questions with - we are the depot, we dont talk to customers, call Cust Services.

I reasoned that potentially they wouldn't know specifics, still he droned I should call them.

I asked the following specific questions -

Do you know (from your records) which van and route my parcel is on? - YES
Do you have ability to contact driver - YES
Can you find out where I am on route (as i need to go out fro 15 mins) - NO you are a customer, we are a depot and dont speak to customers. Call cust services in liverpool they can advise.

Will they be babel to give me specific info I have asked that you are refusing to give me - Call cust services in liverpool they can advise.

So I called them. Operator seemed helpful, but of course all she could say was your delivery is on its way and can arrive any time. I relayed the story - can you call the depot as they CAN get the info but WONT get it for me - No we cant make outgoing calls.

So its now 1731 - no delivery. I have been told that they deliver 7am to 7pm, but from Amazons tracking note...

yesterday the timings were -

Date Time Location Event Details
Apr 03, 2007 04:24:21 PM WEMBLEY DEPOT UK Arrival Scan
Apr 03, 2007 02:57:00 PM WEMBLEY VAN UK Delivery attempted - recipient not home
Apr 03, 2007 07:17:44 AM WEMBLEY VAN UK Out for delivery

so is he still out an about today..

i will let you know just after 7 - oh and even though THEY may not turn up, its up to ME to sort out a redelivery - dont they have phones that dial out, dont they care about the customer.... but we arent the customer - we arent paying, its Amazon that are paying.....

More later

04/04/07 @ 17:36

Comment from Steph

I agree that the management are to blame Cr@gz, and I do sympathise with what some of you drivers have to put up with.

You mention the high profits, and I expect that that is all that matters to them. I suppose that we the public are not classed as "customers" of HDNL though, they will be the companies like Amazon that are also making a nice profit. Hence the contempt for us and the severe lack of "customer services".

In return I have contempt for Amazon and HDNL as companies, and I will not be doing any business with them if I can help it.

04/04/07 @ 17:38

Comment from Medi

OK, Im reading this and I can see that Im not the only one who now hates Home Delivery Network.
They are useless- they have this no 08701545400- but no one there knows anything - in fact they are thick.
SO after I have waited 2 days for my delivery- and HDN lying that they have left me a card- funny as I am home alll day- havent even been to shop and they discust me! I have finally found out which depot item is- Its in NEw cross- So call 118 118 - as HDN will not give you numbers- they say they dont have them- thick and useless! so call 118 118 and get the depot number- and they can acctually contact driver for you and get the time and info for you. New Cross Home delivery network depot number: 02077325595.

05/04/07 @ 10:29

Comment from jools

I myself have recently been a victim of Home Delivery. I groaned when I read the threads on this company - the majority of which contained negative reports and feedback.

I am in the process of writing a letter to the CEO of the entire Littlewoods Shop Direct Group who owns many companies including Home Delivery.

'Putting the Customer 1st' is not I think a priority of theirs. A typo maybe for '1st' should read 'last'?

I ended up having to fetch my parcel from the Wembley Park depot. Defeats the object of paying for a courier service really when you have to collect it yourself, doesn't it? Why can't the companies see sense and deliver when we are not working??? City Link arenâ€™t much better.

From my hellish experience it seems that their staff are not trained properly and there are inconsistencies with what they tell the customer. The company also needs to look more closely at the competencies of its employees. I am certainly not impressed with their customer services and the depot staff.

The depot at Wembley I think typifies their service nationwide - it is a very dirty and run-down place, the staff are flippant, the location a mystery to find and they treat you with no respect or courtesy.

I have done some research and found out that the Head Office is indeed in Liverpool - address FIRST FLOOR, SKYWAYS HOUSE SPEKE ROAD SPEKE LIVERPOOL L70 1AB. I found this through 'Snoop4 Directors'. It didn't take long to find their number listed. Funny enough Littlewoods Shop Direct Group site lists an 0870 number but thanks to saynoto870 here is their Head Office phone 0151 432 1000. If you want to get to the very top man in charge he is called Mark Newton-Jones, Chief Executive.

Sadly I believe that it is another example of where mass mergers, take-overs of smaller companies and ruthless corporate development has ruined everything. Nowadays it seems that companies are purely interested in making profit sadly at the expense of its staff, company policies, the service it provides but more importantly the customer. I have given feedback to the sender for info.

05/04/07 @ 17:16

Comment from Danielle

Hello everyone,

I have no idea if this has been announced in previous posts as I have not read them all yet, however, I just had a long chat with a chap at Amazon's customer services regarding my current troubles with HDNL and asked if Amazon intended to stay with them as it was putting off a lot of people from ordering. I am pleased to say that this chap told me that Amazon did NOT intend to extend their contract with HDNL due to the cheer amount of complaints they received.
So people, let's hope the contract runs out soon, and that Amazon use a delivery company staffed with people who do their job properly.

07/04/07 @ 13:49

Comment from Steph

That's interesting Danielle. However even if what this customer services rep has said is true, Αmazon won't get me back. I was a good, loyal customer for many years until HDNL came on their scene. After I complained several times, Amazon finally told me that HDNL were providing an excellent service. That was NOT what I wanted to hear. I promptly began shopping with Play, who offer an equally extensive range of products at similar prices, however postage is Free regardless of the cost of order, and they despatch via Royal Mail and Parcelforce. Just what I need! And no problems.

09/04/07 @ 18:18

Comment from Laura

Hey Guys,

I've never dealt with this company personally but my colleague has had problems with them today where the driver refused to leave the items with a neighbour and would not wait 5 minutes for her mum who lives around the corner you can see her front door from my colleagues house to come down and let them in.

My colleague had been assured that the delivery man would call when delivery was 10 minutes away, no call was received. she cannot get hold of the depot and everyone at HDN seems to be being very "not our fault" about the whole matter.

If you go on the BBC website and type WATCHDOG in search they have an easilty accesible contact us form where they will investigate all complaints.

lets hope they can get some sort of resolve!!!!

Good luck!!!

Laura

12/04/07 @ 18:57

Comment from Paul Hoolihan

The telephone number for HDNL deliveries in the Manchester area is 01706 355223 for other areas ring 0870 1545400 or go to saynoto0870 com to find a geographical phone number in your area. Good Luck.

12/04/07 @ 19:33

Comment from Renzo

Well, HDNL have managed to complete (or even attempt) exactly 0 out of 6 deliveries from various sites to my house since November, and their online tracking system says I've been "Unable to deliver: Carded" eleven times. Needless to say, I've never received a single card, and (as is probably expected in these stories by now) was actually at home on two of the times I was supposedly "Carded".

Why lie? Is it to break up the unacceptable but never-explained run of "Unable to deliver - Not attempted"s which proliferate every online tracking report, which might otherwise jeopardise the contracts with suppliers?

13/04/07 @ 12:17

Comment from MEO

I am also having problems wih HDN and not receiving much help from the 0870 number on the card. I phoned them orgainise delivery for the today as I am off work but no parcel has arrived. They say depots fault for not sending package out and they don't know why. They also don't seem to care there is a glitch in there system. Do these incidents get audited and followed up?

Phoned them to ask them if I could pick it up and they said no problem, they would phone the depot and let them know. Would not give me the depots number as they can't aparently, (I sure they could if they tried) so I got it from 192 instead.

The lady at the depot was exasperated that the helpline keep sending customers to the depot, she says they generally need 24rhs notice incase the package is in a van or not sorted. She also said she had no record that my parcel was meant to be delivered that day, however she was helpful and did say that she would sort it out. Yipee.

Now I just have to make a 1hr 45min round trip on my day off.

For those in the Glasgow area your depot is

Reality
12 Stroud Rd
Kelvin Industrial Estate
East Kilbride
G75 0YA

01355 233085

13/04/07 @ 12:21

Comment from jason coldwell

newhaven phone number

01273 516197

14/04/07 @ 22:00

Comment from john watson

No wonder the company are laying people off.

14/04/07 @ 22:09

Comment from Robert

Was left 2 cards for failed delivery. Cards had NO PARCEL NUMBER. I called to inquire about the package I was told that no assistance could be given without a parcel number! When I asked this cretin if I could speak to a supervisor he told me that I could only speak to a supervisor if I had a parcel number. If I could swear on this site I would but I don't want to be deleted. The HDN is a complete farce and should be put out of business.

16/04/07 @ 18:07

Comment from John watson

If the driver had to wait 5 minutes for every customer he wouldn't get all his delivery's done, think about it. Plus with collections make sure they are wrapped ready to go. don't expect the driver to wait 5 minutes while you wrap ot.....thick some people are.

16/04/07 @ 20:58

Comment from Louise

I received 2 cards (with no parcel number) & called HDNL following 2nd attempt to re-arrange delivery for the following week. I then received 2 more delivery attempt cards that week even though I had told them I would be at work...doh! When I then called to tell them this they said they could hold the parcel for 2 more days if I could collect it from the depot (about 15 miles away)which I agreed to reluctantly. The depot were supposed to call me following day with the details - when they didn't call the next day, I called HDNL again to find that they had returned the parcel to Amazon!!! I was so annoyed that after the unapologetic person at the call centre kept repeating that there was nothing he could do, I asked to speak to the supervisor who was of course unavailable but would call back...that never happened.
I have since complained to Amazon who have acknowledged my complaint but claim that they think the HDNL service is excellent so I referred them to this website.

16/04/07 @ 21:07

Comment from Steph

Louise; Amazon told me the same. Do as I did and shop with Play. They have the same stuff mostly at the same prices, and they do not use HDNL. Their delivery is free for all items. Amazon lost out on another Â£369.00 order from me today - a camcorder which I would normally have ordered from them until they told me how good HDNL are. I now class Amazon as on par wth HDNL - A bunch of idiots, as evidenced by John Watson above!!!

16/04/07 @ 22:03

Comment from Haykey Ashton

Home Delivery Network, what a joke! I don't have access to a computer often and was unable to use the online tracking service. But when I did I found that HDN tried 4 times to delivery my goods of which the money was taken from my account quick enough. But was a card left to say that they have tried, also, my neighbour works from home, do you think they tried leaving it with him, no. Well I do not believe for one minute that they acutally tried at all. And thanks to this site, I was able to get a number to call them. Well delivery will be rearranged for tomorrow, we shall see but i am not hold my breath!

18/04/07 @ 12:01

Comment from Amy

What an absolute joke, I have waited in for 2 days for a parcel delivered by Home Delivery Network. According to my tracking report they have attempted 4 times to deliver my parcel.
A bit fat lie!
I have not left the flat for 2 days, taken time off work in anticipation of this delivery and am now told they have attempted delivery but there has been no answer.

Perhaps the ability to pair up an address with a door number is not a prerequisite for working for HDL?

18/04/07 @ 15:50

Comment from Steph

...or the ability to string coherent sentences together, apparently...

18/04/07 @ 17:27

Comment from Ade

I think my sentences were and are quite coherent.

19/04/07 @ 08:33

Comment from danielle

well i aint never had a problem with home delivery, my parcels always come on time and my delivery driver is really friendly and polite u couldnt ask for a better driver

19/04/07 @ 16:02

Comment from danielle

im talkin bout the norwich hd

19/04/07 @ 16:05

Comment from Steph

You and and at least one other are exceptions Ade. Besides, it seems you had the good sense to leave HDNL.

I haven't heard any senior staff of HDNL make their excuses, nor has anyone at all from Amazon tried to defend their stance.
Is this discussion beneath them? Or do they simply not care!!!

19/04/07 @ 19:09

Comment from Cr@gz

This thread is defonatly turning into an anti-hdnl thread and its still getting longer by the day, its that popular i feel like starting a proper webpage/forum just for all you very happy HDNL customers, how about wealllovehdnl dot com ? sounds good no ?

Look I work at one of HDNL's national Distribtuion centres which are the backbones of the entire delivery network and and im going to let you all in on a secret, our Centre and no doubt most of the others have been receiving monthly news letters for some time now, which talk about this and that with regards to the company, Plus theres other things involved but they are supposed to be starting a website where we can all register, and browse aswell as have our say about certain things in a forum type blog .. believe you me this will veiwed by many workers including a number of managers so what ill do is , once the site is up if it isnt already, ill post the web address here then you can all feel free to join up and post all these comments there , You will no doubt get the attention of hell of alot workers and managers and at the same time be able to get your points across directly.

But if any of you people want to take your matters to the very top then i suggest trying to contact The Barclay Brothers ... there the twins who run this whole show, but i must say you would probably be waisting your time .. I imagine it would be like trying to contact the royals directly .. impossible

Got any questions ? maybe I can help ... cragz05 hotmail uk

20/04/07 @ 05:41

Comment from dywana

have a problem with your parcel,do what i did and phone the sort direct on 01905 615561 or even better you could try the boss on 01905 615547

20/04/07 @ 12:32

Comment from james loveday

I have never in my life ever had the misfortune of having to deal with a company such as this. I had bought a parcell of ebay and the seller promised immediate dispatch which when I had to use my tracking number this was true. However the courier firm promised 2-3 days delivery. This was not true because I had to wait over one month for the item and could ony recieve it once I had it sent to ny next door neighbour. This company said that my home address did not exist. But they delivered it to the house number one up from my own, Perhaps somebody can tell me why when one of their vans passes my house almost twice daily does a parcell sit in the depot for a month and why my house does not exist especially when I'm writing this in my kitchen.

23/04/07 @ 11:27

Comment from anthony knight

Agree with all of the above regarding the useless service provided by Home Delivery Network. In this day and age, to expect someone to do what they say and arrive on the day they say they are coming is obviously just too much to ask. I have waited in all day and guess what...no delivery. Thank you so much to dwyana for the phone numbers. You should speak to the control room and ask for Thelma on 01905 615547. She told me that the depots are open from 6pm in the evening so the best bet seems to go and pick it up yourself! I tried calling BT who use this service, but of course, BT, ironically for a telecoms company don't answer the phone either!!!!

24/04/07 @ 18:02

Comment from Andy Lane

A Fair and Objective assessment. I had a package due for delivery using the Free Delivery option from Amazon. I got kind of worried when I read the stories here - and when I saw the status of my delivery as "Unable to deliver Carded". My delivery address was a 24 hour facility with security all the time on the front desk, and no letterbox! However, an e-mail as suggested by Simon Turner (Above 02/04/07) to the team at HDNL seemed to work. I got an immediate reply, "YEs, the driver had tried to deliver to the wrong address", and the package arrived correctly the same day.

25/04/07 @ 09:35

Comment from allen

3 calls to HDNL; each time a different story. Finally get through to the Park Royal depot using the number above - turns out it's open till 8pm (which the standard HDNL call centre denies). On mentioning this little anomaly to the person at the depot he says they don't tell customers they're open till 8 to encourage them to come sooner. Beautiful.

25/04/07 @ 12:07

Comment from Simon

I to have stopped using Amazon due to their inexplicable allegiance to the joke that is the Home Delivery Network. As recommended above, i now use Play. Basically, the same Amazon but they use the Royal Mail. Even if i am out, they leave a note and i can collect from my local post office. Please people, see the light. Its time to make our voices heard to put an end to appalling customer service. Boycott Amazon. Boycot the home delivery network

25/04/07 @ 13:22

Comment from Steph

You're right Simon! Play offer free delivery on All orders, no matter how small. Several other companies do too, so I think that Amazon will soon start losing out to competition. When they started out, they were good, and had no competition. Now they're not-so-good and there's plenty.

25/04/07 @ 20:41

Comment from Vicky

I placed an order with Topshop and homedelivery network were due to deliver to my work address. The tracking shows they tried to deliver twice yesterday and left a card, well we dont have a post box so i'd like to know where they left the card!! Topshop customer service numbers are all un recognised so i managed to get the home delivery number from here!! The lady tried to contact the driver and said she was sorry but this perticular driver never answered the phone and therefore there was no way to find out where he was trying to deliver too!! It is a complete joke!! How can you not have any way to get in touch with your drivers... apparently it is on the van to be delivered again today... i'll be having words with the driver if the package turns up..although i dont hold my breath !

26/04/07 @ 10:16

Comment from newc

They have a freephone number for customer services! It is 0800 0515506

Be warned, they can take a while to answer, but the woman I spoke to was polite and as helpful as can be expected when telling me my parcel won't be delivered when amazon said it would be. This seems to be amazon's fault though, not hdnl's. Amazon have now changed their site to reflect the real delivery time for this item.

Annoyingly however I can't collect from depot as amazon stop them from doing this! If I'd been a customer from another firm then I'd have been allowed to collect :/

I got the number off someone at a depot, number obtained from google maps.

26/04/07 @ 10:17

Comment from Shropshire Lass

Does anyone know the address of the Wrexham Depot please - just spent 12 mins on phone to be told they can only deliver 9 - 5 pm Mon - Fri - no good for us working girls. Parting shot from operator - you can collect from our depot in Wrexham await a phone call back. Also recd 2 cards but tracker system says 3.

I ddint choose this delivery company telegraph living did.

26/04/07 @ 18:27

Comment from Caty

I have read most of this string and agree completely with those people who said it's not good enough a) to expect the real customers to be in from 7am to 7pm and b) to expect to be able to hide from us by not publishing contact information.

I did not chose HDN. My supplier did - and they're the only supplier in the UK of the goods I need. HDN's website says categorically that they deliver on EVERY day of the week, but this isn't true. Most people work Monday to Friday, 9 to 5.30. So even if you know what day to expect the delivery (and Jon et al - thanks for the comments about it being 'home' delivery so you need to be at 'home', but when? 24/7, 7 days a week, 52 weeks a year, in case?) I've worked out that you've got a 20% chance of being in, assuming that you take 1/2 an hour to get to work. Which I don't. I leave at 7.15 and arrive back at 6.30. Not only do I have no chance of being in, the depot addresses are not on HDN's website and the only number I've got I need the parcel number for - which the driver hasn't written on the card.....

I would say I'm never in when any deliveries are attempted, regardless of the carrier, but it's only common sense and basic good customer service to give your customers access to information so they can help themselves, like putting the depot address on the card. And it'd save you a lot of trouble delivering and redelivering too.

And, while I'm ranting, someone (I forget who) hit on the real problem ages back in this discussion. Delivery companies in this country are chosen by suppliers, who are the 'clients', and those of us who are in need of the customer service are forgottten. Had it been an option for me I would have happily paid extra to have Royal Mail deliver. But it wasn't, so I'm stuck.

27/04/07 @ 19:38

Comment from Steve C

My experience this week:

I paid for next day delivery. I spent all day at home and got no delivery and no card.

I checked HDN's website, and it stated it was delivered, but this was only updated after their phone lines were closed for the day.

I rung next day and was told it was delivered to a neighbour. The call center staff member was very polite though, and appologised.

My suspicion is the driver was lazy and tried to save time and energy by dropping off my parcel to my neighbour while he delivered their parcel.

Off topic: I rung Dabs, who the order was through to try and get a refund on the extra delivery charge I paid for next day delivery. They just stated "It was delivered next day", so a double whammy of bad customer service!

01/05/07 @ 10:14

Comment from Steve C

My experience this week:

I paid for next day delivery. I spent all day at home and got no delivery and no card.

I checked HDN's website, and it stated it was delivered, but this was only updated after their phone lines were closed for the day.

I rung next day and was told it was delivered to a neighbour. The call center staff member was very polite though, and appologised.

My suspicion is the driver was lazy and tried to save time and energy by dropping off my parcel to my neighbour while he delivered their parcel.

Off topic: I rung Dabs, who the order was through, to try and get a refund on the extra delivery charge I paid for next day delivery. They just stated "It was delivered next day", so a double whammy of bad customer service!

01/05/07 @ 10:20

Comment from Tanya

Sorry I dont have more time to read all the comments but the comment from HDNL employer Jon (16.02.07) for me, sums up the attitude of HDNL Customer Service, or should that be 'poor customer service'? Customers always order goods for home delivery, but unless theyâ€™re given a delivery date, how can they be expected to ensure anyone will be in. I was given a timeframe of 3 days, well I for one cannot give up 3 days annual leave to wait in for a parcel. Last Tuesday I was left a â€˜calling cardâ€™ by HDNL with no parcel number (luckily my Amazon confirmation email had already supplied this) the card said they would deliver on the next working day. I telephoned the national rate number and was on hold for some 15 minutes (admittedly they do tell you how long youâ€™re likely to be on hold but what can you do when you need to get through to them but wait?) when I got through to â€˜customer serviceâ€™ I explained that I would not be in the next working day and I wanted to arrange delivery on a day I would be in. I was told, â€˜Iâ€™m sorry but you cant arrange redelivery until youâ€™ve had your second cardâ€™ so I said, my second card will come tomorrow but I shall be at work so whatâ€™s the point of that?â€™ the call handler insisted I could not arrange redelivery at that point. Wednesday I get home to find another card (still no parcel number on it) I call them and have to hold again, I arrange delivery for Friday, Friday comes and I wait in all day, no parcel, no card. I call at 1.45pm to say theyâ€™ve usually come by now I donâ€™t think theyâ€™re coming, can you check with the driver. Only to be told that as drivers are not given company mobiles they cannot be contacted I would have to wait until 7pm to see if it arrives. At 6.30pm I call again (hold again) to say its nearly 7pm I donâ€™t think heâ€™s coming can I arrange redelivery for tomorrow (Saturday) to be told â€˜Iâ€™m sorry but they donâ€™t deliver on Saturdays, youâ€™ll have to wait until 7pm if you want to arrange redeliveryâ€™ at this point it is minutes to 7pm because Iâ€™ve been on hold so long. At 7pm there is still no show so I call AGAIN to say Iâ€™ve lost a dayâ€™s annual leave and they havenâ€™t been. They say theyâ€™ll get a supervisor to call me back. Saturday morning I get a call, I explain the situation and say can you deliver it to my neighbour on Monday (after arguing the toss because she says it should really be a next Tuesday delivery and I point out that actually it should have been a YESTERDAY delivery) she agrees. On Monday I decide not to go to work because this book is valued at Â£50 and I donâ€™t want it to go astray so I wait in. I sit upstairs reading and decide to load the washing machine, I cannot believe it, - armful of dirty laundry walking down the stairs and I see a â€˜calling cardâ€™ in the letter box (still no tracking number) â€“ my doorbell hasnâ€™t chimed all morning! I ring them and say what is the point of coming to an address and not ringing the bell? It wasnâ€™t left with my neighbour and although I wasnâ€™t meant to be in, I was and STILL I donâ€™t receive my delivery. I am no as mad as anything, I call and am promised a callback from depot, no call, call again in the evening, promised a call from supervisor, no call, call again today and promised a call from depot. Finally the call comes and (after I insist that Iâ€™m not taking a 3rd day off work for a delivery that may never arrive) they tell me my parcel will definitely be with me on Saturday â€“ Iâ€™m not optimistic but watch this spaceâ€¦

02/05/07 @ 12:17

Comment from Steph

I suggest you cancel the order with Amazon Tanya, and not waste any more of your valuable holidays and time, and order from Play!
Their prices are as good as Amazon's or better, and free delivery via the Royal Mail.

Amazon and HDNL deserve each other.

Stephan

02/05/07 @ 20:21

Comment from hdnl driver

I am a HDNL driver and have been for the past 13 years, I am sick to the back teeth of listening/ reading the gripes and moans of customers. Our depots are delivery depots, we do not hold any stock, we do not send out the parcels we just deliver them. But as we are the only person in the loop the customer sees we are the ones that get all the verbal.

This is how it works, you order a parcel from said company on the net or wherever, they send it to us when they feel like it, the very next morning we try to deliver it.

Today I had a load of grief from one woman who said she had been waiting six weeks for her parcel but the date on the label was dispatched 27th April.
So dispatched from said company 27th overnight to the sorting depot, sorted onto the trailer that delivers to my depot over the weekend delivered to us 1st, I delivered on the 2nd bearing in mind there was a weekend involved in all this I donâ€™t think thatâ€™s bad at all.

I would like to add you can have your parcel delivered to your place of work, have it addressed there from the start, saves all the agro, you can do it I deliver stuff all the time to people at work.

Or do what I do, on the rare occasion I do order anything from the net I have it delivered to my grans,

Think about what you are doing when ordering, am I going to be in all the time? Do my neighbours actually like me? Will they take the parcel in or slam the door in the drivers face (it happens every day to me), do I live in a village full of named houses and is the name of my house clearly visible (and legible) from the other side of the road? Do I have a name plate at all? Is it called the bungalow on a street full of bungalows? The cottage is another unimaginative name! Do I have electric gates with no buzzer on? Etc etc

Think about this for a minute, all the rounds across the country have almost doubled in size beginning this week, I had 180 deliveries to do today, if you are not in or I cant find your house because of any reason (some listed above) I am not going to mess about your delivery at most is worth about 70p to me, (I get paid for unable to locate or card left) Iâ€™m just going move on to the next one.

Make life easier for us and yourself by thinking when you fill out the delivery address when you order.

And remember we are the only people you will ever see in this loop and most if not all of the mistakes are made before we even load your parcel onto the van of a morning so be nice, and move that hanging basket thatâ€™s hiding your house name.

Mind you I did earn Â£33,000 last year so itâ€™s not all bad

02/05/07 @ 21:15

Comment from hdnl driver

This will wind you all up a bit more, a few weeks ago I went into work on a Saturday, I delivered 560 catalogues, I was in the pub just having my first pint at 1pm, and I got paid Â£650 for HALF a days work.

I love this job sometimes

02/05/07 @ 21:38

Comment from hdnl driver

This ones just for the drivers out thereâ€¦â€¦â€¦â€¦â€¦â€¦â€¦â€¦â€¦â€¦â€¦â€¦

Great big house, electric gates, brand new range rover 2.4 kids, dog , holidays abroad every year,

Tommy Hilfiger shirt and jeans Â£2 per week for 40 weeks

Donâ€™t you just love em, 10 bob millionaires; bet thereâ€™s some on your round

ALL THE GEAR, NO IDEA

discuss

02/05/07 @ 21:44

Comment from another driver

I don't work for HDNL but I am a driver for another delivery company and I have just had what we drivers just love, arrived to make the delivery at the said house after spending 20 minutes looking for it, yes no house name visible, note on porch window, ''driver, please call back after 1.00pm''. Don't think so, after all I still have 150 parcels to do.

IF YOU ORDER SOMETHING FOR DELIVERY TO YOUR HOME BE THERE, QUITE SIMPLE REALLY

03/05/07 @ 11:14

Comment from Emma

Im am having real trouble with HDNL, it was not my choice to use them but my hub from BT is meant to be delivered but they cant seem to find the address!!! how come BT have the exact same address and can deliver bills but a parcel cant arrive.

It was sent once and signed for by a complete stranger who they cant give me any information about, apart from a name that they dont know how is spelt or where he lives????

Still waiting for the driver from that to call me...in the mean time asked BT to send another one, which also hasnt arrived when I tried calling htnl they said I could pick it up from the depot...great...BUT....they dont have any numbers or address for the depots!!!!! I have to wait for the depot to call me.

All in all the service is awful, I cant understand why big companies like BT are still using them, and if anyone out there has any numbers or address for the depots can they please let me know. Thanks

03/05/07 @ 11:34

Comment from Simon

Sainsbury's, Ocado,Argos. All companies that can (and actually do) deliver your orders in the time slot of a couple of hours. Royal Mail, try to deliver, if youre not in leave a card and you can collect from the local post office. Home Delivery Network, fail to deliver in a 12 hour time slot, unable to operate doorbells, read house numbers or write parcel numbers on delivery cards (if they bother to leave a card) and uncontactable. I always avoid companies that deliver via these jokers. PLAY is much better than Amazon

03/05/07 @ 13:52

Comment from Simon T

Sainsbury's, Ocado,Argos etc. All companies that can (and actually do) deliver your orders in the time slot of a couple of hours. Royal Mail, try to deliver, if youre not in leave a card and you can collect from the local post office. Home Delivery Network, fail to deliver in a 12 hour time slot, unable to operate doorbells, read house numbers or write parcel numbers on delivery cards (if they bother to leave a card) and uncontactable. I always avoid companies that deliver via these jokers. PLAY is much better than Amazon

03/05/07 @ 14:45

Comment from Steph

With jokers like you recent delivery drivers who posted and apathetic, uncaring management who can't be bothered with complaints , its no wonder HDNL are the absolute pits!!!! You do not deserve to be in business.

I can see why the Royal Mail are winning back business.

You really are pathetic.

03/05/07 @ 17:45

Comment from hdnl driver

simon, who delivers argos you muppet?
HDNL do, and have been doing since they first started home delivery,

emma, i wouldnt wait by the phone too long, you will never get a phone call from a driver.

your bt bill gets there because the postman only delivers to a hand full of streets and he goes to every house every day.

one of my favorite lines "the postman knows where we live"

just listen to yourself!!!!!!!!!!!!!!!!!!!!!!!!

03/05/07 @ 22:49

Comment from delivery driver for hdnl

forgot we do sainsburys too, and tesco, and m&s and bid up, warehouse wines, sunday times wines and amazon and dabs amongst others so theres a few more simon wont be ordering from.

i try my very best to deliver all my aprcels and get my collections every day, thats one of the reasons if i have another 11 months like last month i will earn between 38 and 40,000 quid this year.

best of all is i turn up for work at 7 am and i am always home in time to pick the kids up from school at 3.30 i actually only put about 6 hours worth of work in per day.
i bet thats better than your job.

i bet your blood is boiling right now

03/05/07 @ 22:59

Comment from Stuart

'...if i have another 11 months like last month i will earn between 38 and 40,000 quid this year.'

'...I got paid Â£650 for HALF a days work.'

How very 80s. Are we supposed to be impressed?

03/05/07 @ 23:08

Comment from Malcolm Thorpe

I appreciate that some people have had bad experiences but I can only applaud Amazon and HDS.
I have ordered 2 items and they have both been shipped and delivered within 4 days or ordering.Long may this service continue.

04/05/07 @ 10:04

Comment from delivery driver for hdnl

its such an easy life getting money for old rope, i just cant help but brag.

it beats bleeting on about ording stuff knowing full well there will be nobody in, then having the cheak to complain about it.

i think you should all write to the md and demand sunday deliveries. that way i can earn double time.
not too fussed about saturdays thats only time and a half, i dont need the money that bad but double time might be worth considering.
i dare bet you still wouldnt be in though

04/05/07 @ 19:21

Comment from Steph

I have the feeling that most people on this site wouldn't pay you in brass washers,Mr or MS delivery driver! By the way, it's spelled "cheek". heh, heh.

04/05/07 @ 20:35

Comment from Steph

......and sheep bleat!

05/05/07 @ 18:17

Comment from Steph

Maybe you and your pals ought to buy some education with all that money you're earning.

05/05/07 @ 18:19

Comment from Jade

I ordered a pair of shoes, which were delivered by HDNL,i was not happy as the delivery arrived after 5 working days and to my horror upon opening the door, stood the driver who was wearing them. I wouldn't have minded but it was quite clear they would not fit him, especially whilst wearing sweaty, white sports socks.
Slightly dissatisfied with service.

08/05/07 @ 15:05

Comment from Cassie

After recently having a leg amputated due to an ice skating accident, i decided to order a more life like artificial leg from Limbs Direct which was delivered by HDNL. I received my new leg within the delivery time specified. However it arrived without packaging and upon further inspection i noticed a large amount of dead flies caught between the artificial toes. I did not think much of this at the time, however, 2 days later, the mystery was solved. A good friend of mine, who i served with in Vietnam told me of a strange occurence whilst he was driving back up the M20. To my horror, he observed a HDNL vehicle driving in the opposite direction on the M20 with my artificial leg hanging out of the window whilst blaring out 'House of Pains' hit song 'Jump Around'. Needless to say, i cannot dance to this song again without having horrific images of the described scene.

08/05/07 @ 15:36

Comment from delivery driver for hdnl

cheek,cheak, lambs bleeting, who cares? I can afford it

08/05/07 @ 20:10

Comment from another HDN victim

All I can say to the HDN driver is - you're a prat and if you had 2 GCSE's to rub together you'd get a decent job rather than sucking up to this crap company by defending their crap service!

09/05/07 @ 12:13

Comment from delivery driver for hdnl

I actually have 4 oâ€™levels, I also spent a number of years at university and have a degree in electronic engineering, and I also have letters after my name.

Take a look in your local paper in the jobs section and see what companies are willing to pay. 9 jobs out of 10 I applied for I was told I was overqualified

Not everybody ends up in their dream job after leaving uni, but this suits me the hours are almost part time, and I earn a very good living

Just out of interest what do you do for a living?

09/05/07 @ 19:26

Comment from Emma Foulds

The contact number for the Gatwick Dept is 01293 517004. This is a far more satisfactory method of getting things done as it cuts out the call centre where they receive peanuts for a salary so it doesn't take much to work out the calibre, and no information is forthcoming whatsoever

10/05/07 @ 16:23

Comment from amy

HA!
you drivers are ridiculous. bragging about your salary is so not cool.
i am still waiting for a delivery from Dorothy Perkins, yesterday on the HDNL site it said that my parcel had been recieved, then it changed to say it could not be delivered. Today i was 'carded' again, after a weeks waiting i have had enough! I just want my clothes!
I have tried calling the depot but they aren't answering!
I'll drive down there tomorrow, i just hope i don't have to deal with one of the loser drivers above.

10/05/07 @ 18:22

Comment from Steph

Well Mr 4 o'Levels my names o'Reilly and I'm Bill Gates's brother. Last year I went to the International Space Station for my vacation as I am also a Russian Billionaire. Yeah!

I'm sure thousands would believe you though.

10/05/07 @ 20:59

Comment from Ayorkor

I placed an order with Boots and have been at home ALL day awaiting delivery from HDN.
To my utter disbelief, they have left a comment on their tracking facility to the effect that they have delivered and then the next line goes on to state that they have 'carded' the address as they were unable to deliver.This is simply adding insult to injury. Judging by the tone of the e mails left by their staff on this site, I know the sort of people I'm dealing with.
Suffice to say that I'll not lower myself to their level. I'll make sure I get my delivery money back from Boots as this is disgraceful! To say I am angry would be an understatement... livid is still no better.

11/05/07 @ 00:15

Comment from Micky

Top tip about the 192 to find the depot's number, answered at once and someone tracked my order immediately, sadly it's vanished and a 'depot search' will be needed, I'm guessing that's code for 'it's been nicked'

The HDN tracking stopped a week ago with the enigmatic status of 'carry over' which I now know to mean that it was to be delivered the following day

I'm annoyed with both HDN and Amazon in that no-one seemed to care about this until I chased it

As a further bonus the item has never appeared on Amazon My Accounts so the only proof I have ever had is the confirmation email from Amazon

sigh

(it's a digital radio btw)

11/05/07 @ 11:10

Comment from Nick

I die inside a little now when I see Amazon have shipped something with HDNL. I have had several missed deliveries at home where no card has been left at all - the only way to find out what's happening is by tracking the parcel online. In fact I've never even seen a card from HDNL, so I've got no proof such things actually exist at all. The service definitely reflects badly on Amazon, and whenever I'm after a book now I'm more inclined to use a different supplier such as Play. A shame, because until HDNL showed up Amazon's performance had been exemplary as far as I was concerned.

11/05/07 @ 12:49

Comment from Steph

I was an Amazon fan from almost the outset Nick, and I spent a lot of money with them. When they insulted me by telling me how good HDNL were though after pathetically poor service, they lost my respect - and custom.

Stephan

11/05/07 @ 17:42

Comment from Tim

Putting the customer first???!?!

I work at a large University - our building has a reception desk that is open from 8am until 5pm every weekday. Try arguing that this customer is never in, Mr HDNL van driver (oh yes, sorry, I forgot... *You Do!!* - regularly...)

*Every* single delivery by HDNL has either been 'refused' (odd seeing as our receptionist is not in the habit of turning couriers away), 'carded' (not sure why they would need to leave a card in a building with a reception desk that is staffed all day and in any case we've never seen any of these mysterious cards) or just stuck in the depot (sometimes the wrong one) for days.

I have checked our building CCTV at the times the drivers have allegedly either been refused delivery or left cards and guess what - no HDNL vans or drivers are anywhere to be seen!

I've got to say that any company that cannot manage to deliver to a building that is 100 yards from the main entrance to the University (the nice security guard on the gate will even point out the building to you as you enter), a building that has a staffed reception desk open all day (including lunch time cover) and that consistently lies about refused deliveries or cards being left really shouldn't be in this business.

We have 10 to 15 deliveries every week and in 8 years have probably had a total of 3 or 4 problems in total with deliveries from DHL, ParcelForce, CityLink, FedEx or any of the other companies that we deal with (all of which were resolved quickly, efficiently and politely). We have had a 100% failure rate with HDNL. I know every company can't get it right 100% of the time, but I think these facts speak for themselves.

We now many it a condition of any company with which we have a purchasing contract that we will not deal with them unless the guarantee not to ship with HDNL. With a purchasing power of over Â£100 million per annum, we have this luxury. I can only sympathise with individuals who are forced to endure the excruciatingly bad service from this joke of a company.

It is absolutely clear from other posts on here that the delivery drivers are under enormous pressure and are paid based on the number of deliveries made rather than for the job they do. I would imagine that they have to hit daily targets and at the end of the day and it's more cost effective for them to log a failed or 'carded' delivery even though they have never been near the premises. Any company that pushes its employees to the point where they won't even consider spending 2 minutes to locate an address (see post from James on 19/02/07) is doomed to fail. Interesting how James' post assumes 2.5 hours lost if he spends 2 minutes trying to deliver each of his 150 parcels. That assumes a 50% failed delivery rate, not the 99% the company claim. I suspect 50% is closer to the truth. I'm quite sure the 99% includes fictitious refused and carded deliveries.

Anyway, I've wasted quite enough of my life writing about this complete sham that purports to be a company putting customers first. saynoto0870 (dot) c om is useful for finding depot phone numbers (not that they are very helpful when you get through to them...)

12/05/07 @ 06:06

Comment from Kim

Not quite sure if I'm more unhappy with Topshop or HDNL. I ordered something from Topshop on 06.04.07 by 08.04.07 it was showing as parcel data received on HDNL's tracking service. Nothing happened, I contacted Topshop by email and received a generic reply. I used names and emails I found on this site to bombard HDNL, Julie Briggs phoned to say she had managed to contact Topshop's elusive customer services, they were looking into it. I was told HDNL did not have a parcel to deliver just notification of one. I have now received a bill for the item which has not arrived. I am now sending daily emails to Topshop, I have given up being an important caller on their premium rate phone line. Maybe they are just too busy with Kate Moss! Topshop and HDNL a marriage made in heaven...NOT. Any ideas on how to get through to Topshop?

12/05/07 @ 18:38

Comment from another home delivery network driver

Whatâ€™s so hard to find? Have you never heard of yell dot com, or the yellow pages?

Business express, reality, reality white arrow are all the same company now called HDNL, the vans are being changed and signed as the old ones reach the end of their lives so your driver could be driving anyone of these.

We deliver for a lot different companies; many of them are on the internet as you know, what you donâ€™t know is that we end up with the contracts because no other company will take them,
Companies such as zoom, the one that deals with Dorothy Perkins and other high street stores insist on making their parcels POD (proof of delivery), they have to be signed for when they could quite easily be posted.
Some companies insist that their parcels can only be signed for by the person named on the parcel.
The BT parcels we have just started delivering, many of which were ordered over 3 months ago have only just started to be delivered to us, they send them out next day delivery POD but donâ€™t bother to tell their customers that they are coming.
I personally havenâ€™t had any problems on my round with Amazon or dabs, but then again most of my customers actually make the effort to be in or at least have the decency to let me know where to leave stuff.

There will always be mistakes, we are only human after all, and lets face it its just a job to many drivers, sometimes just a stop gap between jobs or temp for xmas etc.

Get to know your driver, all he wants to do is deliver his parcels, help him to help you because most of the problems I have read about on here are nothing to do with him, they happen long before he even loads your parcel in the morning.

The numbers for specific depots are listed below; I donâ€™t know if itâ€™s a full list

Delivery & Collection Services

Home Delivery Network
Spilsby Road, Harold Hill, Romford, Essex RM3 8SD
Tel: 01708 376155
Delivery & Collection Services

Home Delivery Network
Union Rd, Roway Lane, Oldbury, West Midlands B69 3EX
Tel: 0121 552 5541
Distribution Services

Home Delivery Network Ltd
Unit 10, Dafen Industrial Park, Dafen, Llanelli, Dyfed SA14 8LX
Tel: 01554 777877
Delivery & Collection Services

Home Delivery Network
Riley Close, Daventry, Northamptonshire NN11 8LL
Tel: 01327 703821
Distribution Services

Home Delivery Network
Howard Rd, Eaton Socon, St. Neots, Cambridgeshire PE19 8ET
Tel: 01480 472537
Delivery & Collection Services

Home Delivery Network
Chemical Lane, Longport, Stoke-On-Trent, Staffordshire ST6 4PB
Tel: 01782 836071
Distribution Services

Home Delivery Network
Kent Park Industrial Estate, Ruby St, London, SE15 1LR
Tel: 020 7639 9979
Delivery & Collection Services

Home Delivery Network
Carrwood Rd, Chesterfield, Derbyshire S41 9QA
Tel: 01246 260142
Delivery & Collection Services

Home Delivery Network
White Arrow Depot, 12, Stroud Rd, Kelvin Industrial Estate, East Kilbride, Glasgow, Lanarkshire G75 0YA
Tel: 01355 233085
Distribution Services

Home Delivery Network
Walton Summit Centre, 147, Brierley Rd, Bamber Bridge, Preston, Lancashire PR5 8AH
Tel: 01772 338479
Delivery & Collection Services

Home Delivery Network Ltd
Howley Park Rd, Morley, Leeds, West Yorkshire LS27 0BN
Tel: 0113 253 8226
Distribution Services

Home Delivery Network Ltd
Honywood Rd, Crane Industrial Estate, Basildon, Essex SS14 3DS
Tel: 01268 286666
Home Delivery Network Ltd
Palace of Industry, Olympic Way, Wembley, Middlesex HA9 0XJ
Tel: 020 8903 2772
Distribution Services

Home Delivery Network Ltd
Lorne St, Farnworth, Bolton, Lancashire BL4 7LF
Tel: 01204 793112
Home Shopping

Home Delivery Network
Baird Close, Hadleigh Rd Industrial Estate, Ipswich, Suffolk IP2 0UF
Tel: 01473 217581
Delivery & Collection Services

Home Delivery Network
Unit F, Gildersome Spur, Gildersome, Morley, Leeds, West Yorkshire LS27 7JZ
Tel: 0113 238 0180
Delivery & Collection Services

Heathcote Industrial Estate, Heathcote Lane, Warwick, Warwickshire CV34 6QP
Tel: 01926 311430
Delivery & Collection Services

Business Express
Gordon Banks Drive, Trentham Lakes North, Stoke-On-Trent, Staffordshire ST4 4TJ
Tel: 01782 599889
Delivery & Collection Services

Business Express
Eldonwall Trading Estate, Commercial Rd, Corby, Northamptonshire NN17 5XG
Tel: 01536 268416
Delivery & Collection Services

Business Express
Vulcan Rd South, Norwich, Norfolk NR6 6AG
Tel: 01603 408222
Delivery & Collection Services

Business Express
Bury Mead Rd, Hitchin, Hertfordshire SG5 1RT
Tel: 01462 421336
Delivery & Collection Services

Business Express
Unit 16, Park Erissey Industrial Estate, Redruth, Cornwall TR16 4HW
Tel: 01626 832545
Delivery & Collection Services

Business Express Ltd
39-43, College Green, Bristol, Avon BS1 5SH
Tel: 0117 933 8655
Newspapers & Magazines

Business Express
Unit 15, Block D Larkfield Trading Estate, New Hythe Lane, Aylesford, Kent ME20 6SW
Tel: 01622 710084
Delivery & Collection Services

Business Express
Royle Pennine Trading Estate, Royle Rd, Rochdale, Lancashire OL11 3ET
Tel: 01706 352537
Delivery & Collection Services

Business Express
Unit 9, Deacon Way, Tilehurst, Reading, Berkshire RG30 6AZ
Tel: 0118 945 1184
Delivery & Collection Services

5, Atkinsons Way, Foxhills Industrial Estate, Scunthorpe, South Humberside DN15 8QJ
Tel: 01724 280897
Delivery & Collection Services

Business Express
Vulcan Rd South, Norwich, Norfolk NR6 6AG
Tel: 01603 486101
Delivery & Collection Services

Business Express
Unit 17, Arkwright Way, North Newmoor Industial Estate, Irvine, Ayrshire KA11 4JU
Tel: 01294 213458
Delivery & Collection Services

Business Express
Hoo Farm Industrial Estate, Worcester Rd, Kidderminster, Worcestershire DY11 7RA
Tel: 01562 60200
Delivery & Collection Services

Business Express
24-27, Rufford Court, Hardwick Grange, Woolston, Warrington, Cheshire WA1 4RP
Tel: 01925 816640
Delivery & Collection Services

Business Express
Site 24, Brunthill Rd, Kingstown Industrial Estate, Carlisle, Cumbria CA3 0EH
Tel: 01228 514412
Delivery & Collection Services

Business Express
Wavarley Rd, Yate, Bristol, Avon BS37 5QZ
Tel: 01454 316101
Delivery & Collection Services

Business Express
County Oak Industrial Telephone, County Oak Way, Crawley, West Sussex RH11 7ST
Tel: 01293 516620
Delivery & Collection Services

Business Express
Commercial Rd, Hendon, Sunderland, Tyne and Wear SR2 8QS
Tel: 0191 5640924
Delivery & Collection Services

Business Express
Units 9 & 10, Faraday Rd, Southfields Industrail Estate, Glenrothes, Fife KY6 2RU
Tel: 01592 771950
Delivery & Collection Services

White Arrow Express
Unit G, Oak Lane, Treliske Industrial Estate, Trliske, Truro, Cornwall TR1 3LP
Tel: 01872 241904
Distribution Services

White Arrow Express
Ratling Rd, Aylesham, Canterbury, Kent CT3 3BD
Tel: 01304 841138
Distribution Services

White Arrow Express
Beach Close,Beach Rd Ind Est, Newhaven, East Sussex BN9 0BY
Tel: 01273 516181
Distribution Services

Reality White Arrow
Macklin Avenue, Cowpen Lane Ind Est, Billingham, Cleveland TS23 4BY
Tel: 01642 563043
Distribution Services

Reality White Arrow
Ellis Rd, Willow Lane Industrial Estate, Mitcham, Surrey CR4 4HX
Tel: 020 8685 1032
Distribution Services

Reality White Arrow
Unit 8a, Newbridge Industrial Estate, Newbridge, Midlothian EH28 8LD
Tel: 0131 333 3651
Distribution Services

Reality White Arrow
Carsegate Ind Est, Carsegate Rd North, Inverness, Inverness-Shire IV3 8DU
Tel: 01463 712325
Distribution Services

Reality White Arrow Express
Greenbank Place, Aberdeen, Aberdeenshire AB12 3BT
Tel: 01224 249299
Delivery & Collection Services

Reality White Arrow Express
80, Great Northern Terrace, Lincoln, Lincolnshire LN5 8HJ
Tel: 01522 513753
Delivery & Collection Services

Reality White Arrow Express
Fairfax Rd, Heathfield, Newton Abbot, Devon TQ12 6UD
Tel: 01626 834070
Distribution Services

Possible matches located in United Kingdom
Reality White Arrow Express
3, Barnes Wallis Rd, Segensworth Ind Est East, Locks Heath, Fareham, Hampshire PO15 5ST
Tel: 01489 581544
Distribution Services

Reality White Arrow Express
Park House Lane, Tinsley, Sheffield, South Yorkshire S9 1XA
Tel: 0114 244 4661
Distribution Services

Reality White Arrow Express
Lamby Industrial Park, Wentlogg Avenue, Cardiff, South Glamorgan CF3 2EX
Tel: 029 2077 9779
Distribution Services

13/05/07 @ 18:14

Comment from Stephan

Get to know your drivers" you say. Ha Ha Ha, many people on this site have told how they have never seen a driver, despite being in all day - Tim at the university is a good example - yet they have supposedly been "carded" or a delivery has otherwise been attempted. Supposedly,that is.
I too, "had the decency to be in" and another time have a parcel left in a secure location.
Well, the idiot driver didn't turn up even though I was supposedly "carded" on the first occasion, and on the second occasion, the parcel was left in a "secure location" - the trouble was it was not MY secure location, and the parcel never turned up. Amazon suggested I go around the neighborhood knocking on doors to see if anyone had received my parcel. That's when Amazon and I parted company, and hopefully I will never have to deal with these sorry, moronic, cretins ever again!!!

13/05/07 @ 19:24

Comment from another home delivery network driver

Jesus, try and help someone and this is the thanks you get.
You sir are an ar***ole of the highest order, and if you were on my round I would go out of my way to piss you off if thatâ€™s your attitude

Why donâ€™t you look up the list of phone numbers I posted and find your nearest depot, thatâ€™s if you can manage it and have a rant at them? You may get some answers then.

What a tw*t

13/05/07 @ 21:06

Comment from driver

Brilliant!

One less k**b head we have to deal with on the doorstep

13/05/07 @ 21:21

Comment from Steph

If you could find the doorstep that is!!!!!!!!!!

That really explains HDNLs "customer services" and their attitude to the general public.

So, there you are folks, absolute proof that you're dealing with a complete bunch of losers!!!!!!!

Wake up Amazon and the rest. These people will bring you down.

13/05/07 @ 23:04

Comment from Simon

Having read the above comments I fear that my Â£300 order from Dabs has also gone missing. This is the first time I have used HDN, and so far its not good.

I phoned HDN and they stated the parcel hasn't even entered their system. I guess I will have to wait and see....

Not happy

14/05/07 @ 11:06

Comment from Simon

Having read the above comments I fear that my Â£300 order from Dabs has also gone missing. This is the first time I have used HDN, and so far its not good.

I phoned HDN and they stated the parcel hasn't even entered their system. I guess I will have to wait and see....

Not happy

14/05/07 @ 11:09

Comment from Comment to Steph

I wish Amazon would choose someone else; the thing is no one else will deliver their stuff for the price they want to pay.
We donâ€™t have a choice either,

14/05/07 @ 23:33

Comment from Comment to Steph

hdnl-blog dot co dot uk forward slash forum

Please note, due to comment spam, URLs are not allowed.

before you all start calling me thick

14/05/07 @ 23:35

Comment from Comment to Steph

or google acts hdnl

and have a propper gripe at the people who work at hdnl direcly.

if nothing else you might learn a thing or two.

14/05/07 @ 23:59

Comment from George

HDN is a complete joke!

Marks and Spencer said my item would be delivered in a 2 week window any time from 07:30 to 18:00. Do they really expect me to be in for all that time? I got a card through my door this morning with no knock at the door, saying that it had been left IN MY HEDGE! Hardly a safe place, particularly as wikipedia lists Chestnut Avenue in Leeds as the "most burgled street in Britain" and I live right next to it on Victoria Road.

The card was left at 10:15, I noticed it at 10:30 and went to check but saw nothing there.

Behind a car is not a safe place, neither is in a hedge (especially as my hedges are only 1 metre long, not very healthy and I live on a very busy road)

I'm sure there must be some legal definition of where they are allowed to leave it. This is very annoying as I was actually in. If the delivery guy had actually bothered to knock I would have opened the door and got my parcel.

Now I have sent complaints to M&S and HDN but don't really expect either of them to assume responsibility or redispatch my pretty expensive items. If I cant get any sense out of anyone I will try their hidden phone number, I doubt that will help so if it doesn't I will take it to someone like the OFFICE OF FAIR TRADING and/or take HDN ltd to small claims court.

15/05/07 @ 13:39

Comment from Andy

Was reading these comments and got very worried about my delivery, as it was friday i ordered my goods and it is now tuesday and they hadn't turned up. Strangely enough, while reading through these comments, who should knock on the door but their delivery guy with my items! No bad service, no problems with my goods, nothing broken, no fuss. Don't know what the problem is, but don't worry about the above comments. Not everyone gets it right 100% of the time, i didn't have a bad experience at all.

15/05/07 @ 13:55

Comment from Reg

Amazon tracking shows HDN Ltd delivered my seventy quid bread-maker six days ago... but I never saw it! I called the Amazon service 0800 2796620 (option 8) and they immediately re-ordered the same item for me with free first-class delivery. I haven't bothered trying to contact the couriers. First class will bypass them completely!

15/05/07 @ 17:01

Comment from Owen

I was expecting a delivery from Home Delivery Network today. It's now showing as an attempt to deliver and says I've been carded.

This is simply not true. This is an office and people are always here between 8:30 and 5:30. I myself have been here since 8:45 this morning. There has been no delivery attempt and no card, despite what the web site says.

This is a package from Amazon containing birthday presents for my wife. I am not impressed.

If there's some reason they couldn't deliver they could at least list it so I'd know what was up, instead of simply lying about it.

15/05/07 @ 17:06

Comment from Reg

By the way, I worked at another Newhaven courier firm (not HDNL as far as I know) for one day (temp driver) a couple of years back, and was most entertained to see that the only guy doing any work was sorting parcels into cages for the whole depot by checking their destination then THROWING them across the warehouse (onto concrete floors) regardless of their contents. Employers can make you behave like that. I was then left alone to load a whole van with stuff unaided and unsupervised. I could have nicked anything I wanted! Hopeless. Loads of people were employed to sit in the office drinking coffee and ignoring us.

15/05/07 @ 17:06

Comment from CL

Utterly, uttery useless.

Ordered many things from Amazon, delivered to my work address, came from various Couriers ranging from parcel force/royal mail and others. No issues.

HDN... well firstly, they can't even find the industrial estate apparently as all the buildings are derelict? (according to the message they sent to Amazon). However, I can assure them the buildings are not derelect (most quite modern).

After the 3rd attempt they apparently left it at a company "somewhere on the estate", and I was informed it was now my job to find out what building.

I called the nextdoor companies, no avail. However I did manage to speak with a rather nice and helpful guy... from Amazon. They sent me the same items again luckily, and fortunatly with Parcel Force. These turned up the very next day, no issue. Apparently then, the estate was refurbished overnight?

I am posting here becuase I have just ordered some computer components from Dabs. They normally use Parcel force and teh likes, so I trusted the items to arrive safely and timely. However, I have been thouroughly deflated by the fact I got a delivery email last night stating HDN ar emy couriers... I feel like crying. They have given me a tracking number, but low and behold, "the number is invalid".

I will be happy to eat my words if they arrive (timely and in one piece), will post back on results - and their 2nd chance.

God knows why Dabs/Amazon and such choose these cowboys!!! (well actually I guess money makes the decision, and you get what you pay for - cheapness).

15/05/07 @ 19:44

Comment from LARRY WARD

home delivery network reading a comment from one of there drivers about people wanting delivery next day and not being in . they should try delivering to correct delivery address. my daughter ordered broadband from bt .they were give my address to deliver to because she would be at work and have failed 2 days running .delivering to her home address instead .ringing their 087 number there is 22 minuite wait . have they that many problems looks like it

17/05/07 @ 18:44

Comment from Mary

Another BT Broadband customer here. Got an email from BT saying I could expect my package by 7.00pm Wednesday 16 May. Stayed in all day - no bb package. According to HDN, 'the driver ran out of time' at 4.00pm. It would DEFINITELY be here today, Thursday 17 May. Guess what? Stayed in all day again - The driver ran out of time again! What a bunch of cowboys.

17/05/07 @ 19:32

Comment from Andy Cripps

Reading all the comments you won't be surprised at mine. An attempt was made at delivering my parcel during the day (what a surprise I was out!). I had no experience of them and didn't know Dabs were using their appauling service. Thought i'd phone them save them trying to deliver again while I was out and maybe pick up my package myself. After holding on the nat rate number I was told they couldn't track it until I got the parcel number on the card the next day (pathetic) so I asked where the nearest depot was and told it was Gatwick 18 miles away. The next day I got the card with the item number phoned again (silly me) and spoke to an agent and I had to ask him to repeat everything he said as I couldn't understand him. I asked for the telephone number of the depot to check the package was there and get the address to collect it from. On the second attempt he managed to tell me I couldn't have that and I had to wait for them to contact me. Needless to say I won't hold my breath. My advice make sure you avoid them at all costs. I have never encountered such a shoddy service from a company that is quoted as putting the customer 1st. I certainly intend to let Dabs know.

18/05/07 @ 11:49

Comment from kev

Will I ever see my golf clubs or is a driver trying them out this weekend? According to their ace tracking system my parcel sat in Hitchen for a week until it finally made its way to the Sort Centre. All the page space has been used up so where it is now is anyone's guess. Absolute pile of pants!!

18/05/07 @ 17:39

Comment from Comment to LARRY WARD

THE PARCEL WAS DELIVERED TO YOUR DAUGHTERS BECAUSE IT WAS HER ADDRESS BT PUT ON THE LABEL!!!

GO AND HAVE A MOAN AT THEM YOU UNGRATEFUL CRETIN

18/05/07 @ 21:33

Comment from Comment to Mary

Drivers do run out of time, there is a law that we cannot CLOCK more than 11 hours per day, we are contracted to take at least 10 hours work out. As we donâ€™t have set break times like most normal jobs do, most drivers donâ€™t stop all day and get back to the depot a little earlier. It makes no difference either way we donâ€™t get paid for them

As we clock on at 5am, and depending how far away from the depot your address/ round is it is quite feasible for the driver to run out of time.

18/05/07 @ 21:45

Comment from Andy Cripps, george, kev, cl, owen

look up the page and you will find all the depot numbers listed

george mate, i realy think you are lying. but if you are telling the truth
just find your nearest depot from the list furthr up this page and ring them to complain.
all complaints direct to the depot ARE actioned. depot managers loose money over this kind of thing so they are very keen to get it sorted

KEV

you wouldnt have wanted those golf clubs mate they were crap, far too heavy and oddly balanced i lost 8 shots per round this week with them.

CL

as of 2 weeks ago all the rounds were restructured and all drivers had new and unfarmilliar areas to deliver to, ever thought the driver didnt know the area? and yes you do get what you pay for.

REG

you sound like an agency worker,
its a hard life eh.

OWEN

if you loved your wife that much you would go to a shop instead of penny pinching on amazon, or had you forgot it was her birthday?

losers get a life the lot of you

18/05/07 @ 22:07

Comment from Stephan

I would like to suggest that all of us "Lying, Ungrateful, pennypinching,k**b head,tw*t,ar***ole, cheeky, bleating cretins" who misguidedly ordered from various companies in the misaprehension that their "Home delivery" service meant exactly that, whether or not we stayed in the house 24 hours six days a week just in case our property turned up, and who have suffered from HDNL and it's nauseating employees, get together to write a letter of complaint to those said companies. Its quite obvious what contempt these people hold us in, and their managers are obviously not bothered at all about the disgusting service.

19/05/07 @ 12:38

Comment from will i get my parcel

Oh dear, just ordered an item from dabs online. I live in a village in the middle of the countryside, my closest neighbour is almost a mile away. I donâ€™t have a house nameplate up on my house and I leave for work at 6am and get home around 7pm 6 days a week. I live alone and have no family in this country. What do you think the chances that I will get my parcel?

At least there is a website like this I can blame everyone except myself for non delivery

20/05/07 @ 10:27

Comment from john

I too have just ordered a parcel from said website for HOME delivery and have no intention to be at home to receive my delivery.

I also have just been to b&q and bought a hanging basket and hung it on my front wall totally obscuring my house name plate, (I checked from the road and it definitely canâ€™t be read from any angle)

I will also make sure that the garage and gate are locked so the driver cannot possibly hide the parcel when he tries to deliver it. And another thing I do not have anything to do with my neighbours.

I have tried my very best to make it as hard as possible for the driver to deliver my parcel on time.

I canâ€™t wait to come back on here and have a good old moan about non delivery, after all the customer is king and is always right.

20/05/07 @ 10:36

Comment from Stephan

Pathetic is the only word that comes to mind. I only hope your driving is superior to your intellects and mental age.

20/05/07 @ 10:47

Comment from Tim

"Don't just blame the drivers"

With reference to the recent posts from 'will I get my parcel' and 'john':

I think the point that most people are trying to make is that other courier / delivery companies *do* manage to deliver on-time to the same addresses that HDNL seem incapable of finding. See post from CL on 15/05/07 @ 19:44 as one of many examples.

The number of people who have had a supposed 'failed delivery' who were actually in at the time the driver supposedly left a card is also interesting. In many cases customers have had no cards put through the door even though the driver has logged the fact that they were out and a card was left.

My personal experience on several occasions is with 'refused' deliveries to a building with a reception desk that is open from 8am until 5pm (see my post on 12/05/07 @ 06:06). CCTV confirms no delivery vans / couriers anywhere near the building at the times the delivery was 'refused'.

However, I do have to say that the derisory service provided by HDNL should not be blamed entirely on the drivers. They are clearly under far too much pressure (150 - 200 deliveries per day per driver has been mentioned) to offer a quality service. I would hazard a guess that a number of deliveries are logged as 'carded' or 'failed' even though the driver has not been anywhere near the property in question because they simply don't have the time and live in fear of loosing their job if they don't meet their daily targets.

Companies such as amazon and dabs use HDNL because they are cheap. You get what you pay for. However, it is the poor consumers that suffer. I personally would be happy to pay a few pounds more per order for a professional delivery service. Many companies don't offer this option, however.

I think collective complaints directed towards the HDNL management and the boycotting companies that use HDNL would be the most effective action.

Drivers are an easy target, but I personally think that the problems with this company run much deeper. I'm quite sure that if the same drivers were given a realistic number of deliveries per day and were treated with respect by their employees then the service offered would be somewhere close that that of their rivals.

20/05/07 @ 11:45

Comment from Malcolm Bennington

I ordered a Freecom hard disc from Amazon on May 18th @ 12.00hrs and it arrived today May 21st @12.00hrs via HDLN,excellent service from Amazon & HDLN .How about that then considering the W/end was in between .So you would be moaners I have nothing but praise for HDLN.
Malcolm Bennington
Newhaven. East Sussex

21/05/07 @ 13:47

Comment from Martin

Just thought I'd leave a comment on my experiences with HDN. Had 2 deliveries with them from Amazon, and both have been delivered correctly within the time window on the first attempt. My only complaint would be with the awful online tracking system which seems to have a delay of about 3 hours before it's updated.

However my wife has recently ordered something from M&S which has been currently been loaded onto the van for delivery 3 times and subsequently returned to depot and may well have been loaded up today for all I know. Delivery to the same address (a work address on an industrial estate with a deliveries entrance that is manned from 8-6). The only difference is that my wife used the default address given to her by the M&S website on typing in the postcode and selecting the business name, which while being technically correct, isn't the one that I would normally give. Result - the driver can't find the address.

Now we have phoned up the depot (Swindon) and gave them a more accurate address the first time it was returned to the depot, but the parcel is yet to find me. Whose fault that is I don't know - perhaps the new information didn't make it as far as the driver, but as some of the drivers here have said - make absolutely sure that your address is as helpful as you can make it when you place your order, as it will probably make for an easier job all round.

22/05/07 @ 09:28

Comment from Draven Cage

I work for BT, and the amount of complaints we are recieving about HDN is off-the-charts. People being in all day, yet HDN's website say they tried three times to deliver. I'm just off the phone with a customer who had her parcel left at a different address (3 doors down from her own), without a signature or anyone physically accepting it. They then told her that they can't do anything about it, but they have arranged with BT for another router to be sent out.

They cannot arrange for another one to be sent, so this customer waited for another week before calling us.

There is a list of complaints being made at our CCC, and this will be forwarded on a monthly basis to highlight the incompetence of this company.

I even called them myself once to help out a customer, hoping to deal with it on a three-way call (in the hope of seeing how HDN deal with it on their side, which in turn would help the customer, as I would know whether I need to transfer or not), but the advisor refused to speak to me beyond the customer's details, and then wouldn't deal with the customer while I stayed on the line. What was he afraid off?

I used to work in deliveries, so I know the pressure the drivers are under. But I also know that some drivers are simply b*stards.

I cannot recommend this company to anyone. The fact they have NO contact information whatsoever on their website tells you all you need to know.

22/05/07 @ 17:13

Comment from Kelly

I have placed 4 orders with littlewoods since 7//5/07. And after 5 phone calls i still haven't managed to find out why HDN have refused to deliver and just returned items to littlewoods. If there was a problem with delivering to my address then they should inform me. This company is a load of crap!! Never had this problem with anyone else. But the most annoying thing is not being able to find out what the hell is going on!!

22/05/07 @ 22:49

Comment from Chris Hallett

I've been waiting for my BT hub and phone for 5 days now after they apparently tried to deliver it. I was at home ALL day and did not have anyone ring the bell. My house is on a main road so there can be no excuses! After threatening to leave BT and emailing the directors as suggested on this site I had a phone call to say my package would be delivered within the next two hours.

Why it takes this extreme action just to get a package delivered is beyond me!

23/05/07 @ 10:47

Comment from The Frazman

I placed an order with amazon last Tuesday using Super Saver Delivery and HDNL. After reading the comments on this page I was worried that the parcel would not arrive on time, or even be delivered at all.

The parcel dispatched from Amazon late on Friday night and early Saturday HDNL's tracker showed that Amazon had informed them to pick up the parcel. This status did not change until 3:00PM Monday, where it informed me that it had been sorted through one sorting office and was being sent to the local depot.

Yesterday (Tuesday) morning I checked the status again and it said that it had been loaded onto a van. The parcel was then with me at 4:00.

I thought i'd post my experience with them to show that the company is not completely useless, they do deliver when they say they will, and the driver was very friendly towards me when i answered the door.

I probably won't be using Super Saver again because of the long waiting time (mainly on Amazon's part, not HDNLs) but I can assure anyone worrying about their parcels that they are capable of delivering when they say they will.

23/05/07 @ 11:24

Comment from Frazman

I placed an order with amazon last Tuesday using Super Saver Delivery and HDNL. After reading the comments on this page I was worried that the parcel would not arrive on time, or even be delivered at all.

The parcel dispatched from Amazon late on Friday night and early Saturday HDNL's tracker showed that Amazon had informed them to pick up the parcel. This status did not change until 3:00PM Monday, where it informed me that it had been sorted through one sorting office and was being sent to the local depot.

Yesterday (Tuesday) morning I checked the status again and it said that it had been loaded onto a van. The parcel was then with me at 4:00.

I thought i'd post my experience with them to show that the company is not completely useless, they do deliver when they say they will, and the driver was very friendly towards me when i answered the door.

I probably won't be using Super Saver again because of the long waiting time (mainly on Amazon's part, not HDNLs) but I can assure anyone worrying about their parcels that they are capable of delivering when they say they will.

23/05/07 @ 11:28

Comment from Stephan

They got a couple of deliveries right then! Wow, Lets nominate them for the Queens Award to British Industry.

23/05/07 @ 13:01

Comment from Comment to Draven Cage

Oh deary me, Draven Cage you work for BT do you?
Hereâ€™s one for you then, whilst loading my van today 5 out of the 9 BT parcels I had for delivery today were coded wrong.
The postcodes were correct for the area that I deliver in but the actual addresses were for an area covered by a different delivery depot and it would not have been possible to take them ourselves, so they didnâ€™t go out for delivery today, even though you promised the customer that they would get them.

**Personal abuse removed**

So onto the trunker tonight to go to the sort depot, onto another trunker which will be going to the correct delivery depot tomorrow delivered to customer Friday who understandably will not be in.

Now we get the blame for your f**k ups too.

Another of the parcels I had on today was from Amazon, I didnâ€™t spot the problem with the address when I was loading it, all that was on the address label was the persons name and the village name, so that parcel didnâ€™t get delivered either.

**Rest of comment removed**

24/05/07 @ 00:06

Comment from Stuart

**** IMPORTANT ****

Comments, good or bad, are welcome, but personal abuse is not. I will be removing any further comments that contain abusive language directed at individuals.

*******************

24/05/07 @ 00:14

Comment from Paula

Just had a much anticipated order returned to the supplier. No card left. I have never had a delivery issue before by any other delivery firm. HDN gave me differing reasons as why it was returned - eg 1) supplier requesting it back 2) driver was told that I was no longer at this address and 3) delivery had been "refused" whatever this should mean. Useless.... I wouldnt have been able to find this out if it wasnt for the telephone numbers being left on here.

24/05/07 @ 13:20

Comment from Jay

I agree that these have to be one of the most incompentent bunch of people I have ever had the misfortune to deal with.
They rang me teeling me that they wanted to deliever on a certain date - say May 1st. I told them I couldn't do May 1st and to give me another date. They said they would ring me back the next day with another date.

The next day they rang back to confirm my order on May 1st. I told them AGAIN that I could not do May 1st so they agreed to do May 7th.

On May 1st the delivery arrived to my house and only by some stroke of luck there was somebody in to receive the delivery. About 4 hours after that I got a cheery call from them to follow up on how happy I'd been with their delivery service. I told them off explaining how I had told them twice that I didn't want delivery on May 1st. They hung up.

24/05/07 @ 14:54

Comment from very disapointed hdnl employee

This must have been a different company, or it was a two man lift parcel.
HDNL never ring the customer to arrange deliveries.
We deliver millions of parcels per year, if for one minute you think there are armies of telephone operators ringing customerâ€™s day in day out then you are very sadly mistaken.

Plus the call centre is in India, they canâ€™t get anything right. This enables the owners to make even more money.

Whatever you read on here my friend the workers on the shop floor, the drivers and to a certain extent the managers do try their very hardest to provide a good service but most of the time we are fighting a loosing battle.

Some information you might like to take on board, a couple of months ago the company and union finally agreed on last years pay deal. We managed to get the company to pay 2.5%. check out how much inflation is at the moment. The offer was so low because the company was pleading poverty, as soon as the ballot was conducted and agreed by both parties the company announce compulsory redundancies.

The parcel volumes and depot intakes have not dropped, ie we still have the same amount of work to do but taking my depot as an example we have 10 less drivers to deliver the same amount of parcels. On an average round intake of 160 parcels per day itâ€™s not hard to work out how much work isnâ€™t getting done.

The company chiefs have since in a not so round about way have kind of admitted that they have made a mistake. Not only have they spent almost Â£8m on redundancies but they also have thousands of parcels sitting in depots because they simply do not have the workforce to cope anymore, thousands of parcels means thousands of unhappy customers. Believe it or not unhappy customers means an unhappy shop floor, both managers and drivers have been working flat out since the redundancies but we are fighting a loosing battle as more parcels are there to greet us the next day, plus what was left in or brought back the day before.

I truly believe the drivers that have posted on here in the past are only venting their anger at the company (not that it helps you and your failed delivery) our dept manager has tried to persuade his bosses that we desperately need to put more rounds in but has been flatly refused.

The job has become unbearable, and why? So the Barclay brothers can sit in their castle off shore and count their money.

For further information and the hdnl staff forum Google acts hdnl.
Go that page and on the upper right there is a button for the forum

24/05/07 @ 21:12

Comment from P. Woodward

HOW ARE THESE PEOPLE STILL IN BUSINESS!!!!
We had the usual story of fake deliveries,ie;2nd delivery card posted when we knew for certain,the fake 1st delivery attempt did NOT HAPPEN,and they had not tried the previous day or posted a card.The call centre were helpful though,and said van driver would leave parcel next door. We stayed in specially.The next stage was the van driver appearing on our drive without parcel. He had for some inexplicable reason,left it 500 yds down the rd at a house which we can only assume he,d picked at random. We were in. Our next door neighbour was in.So why then come up the rd to inform us he,d thought we might be out and our parcel was 500yds down the rd.WEIRD!
I hope all those with similar experiences take the trouble to inform the client sender,not to use this shoddy outfit again.

25/05/07 @ 12:58

Comment from Adrian

Wow! My first experience with HDN this week now that BT are using them for delivery of their products. 24/5/07 They tried to deliver but no one at home, so they left a card with a tick saying they will deliver the next working day - No Parcel Number on the card but I did try to call to say that no one would be home using their expensive 0870 number but after 14 minutes without a human reply I gave up in hope that maybe the delivery would occur after she comes home 14.30. Unlucky me, I return home to find a card again without a parcel number requesting that this was the second delivery and that I will need to call 0870... to arrange delivery. 6 Minutes waith and hen speak with some one who informs me they will deliver Tuesday 29/5/07 07.00 to 19.00 but could not give an AM or PM, I said we work 08.00 to 17.00 but could arrange for some one to be in for a PM delivery - Cannot arrange PM delivery was the reply, I asked how they could help me, the options were repeated with no difference, I said that does not help me, could they deliver Saturday - No was the reply. I was told to contact BT if I was not happy. Little success there I am afraid.
So I tried this website link and following comments have traced the nearest depot 30 miles away in Yeovil did a web search for their contact details called the telephone number and the most helpful lady has said they will deliver the parcel to my address tomorrow Saturday 26/5/07. We will be in and hope that we will receive the parcel, however I will keep you POSTED

25/05/07 @ 17:44

Comment from Phil Kent

I am waiting for HDNL to delviery some books from Amazon.

According to Track and trace, they tried to deliver on the 23rd May, no-one home. Then they tried to deliver on the 24th, address does not exist. Then they tried to deliver on the 25th, no-one at home again!

Was my house demolished on the evening of the 23rd and rebuilt overnight on the 24th? NO.

I have read comments on here from HDNL employees that they always leave a card if they cannot deliver. I can assure you they have not in this case. I didn't ask for next day delivery or anything special, I just paid for an item and expect it to be delivered, not too much to ask.

In this day and age I do not know why a company that is in the business of delivering packages cannot find an address. All they need is a Sat Nav and an up to date database of addresses.

Now I have to contact the New Cross depot to arrange to collect the item, but have no way of contacting them. That is good business sense isn't it!!!!

It will make me think again before I order something from Amazon in the future!!!

26/05/07 @ 08:28

Comment from news flash to all customers

SAT NAV donâ€™t make me laugh!
They donâ€™t even help with the cost of maps

They do not provide us with a phone or help with the cost of calls on our own phones, thatâ€™s why nobody uses them.

Track and trace, the depot can only tell you that a parcel has been loaded to a van if the driver is still out delivering; the status of the parcel is only updated when the driver returns to the depot and the scanner is downloaded.

There isnâ€™t a driver in the land who works until 7pm at night; most drivers have finished delivering around 3pm

We only have to put the parcel number on the card at the second attempt, if this is not done then the driver is in trouble, look up this list and you will find your nearest depot phone number.

NEW RULES STARTING NEXT MONTH, FIRST DELIVERY ATTEMPT LEAVE CARD IF CUSTOMER OUT. SECOND DELIVERY ATTEMPT LEAVE CARD WITH PARCEL NUMBER ON IF CUSTOMER OUT.
THIRD AND ANY FURTHER DELIVERY ATTEMPTS THE CUSTOMER WILL BE CHARGED Â£5 PER ATTEMPT
NO FURTHER DELIVERY ATTEMPTS WILL BE MADE UNTIL PAYMENT HAS BEEN RECEIVED

This goes live 1st of June. And is mandatory across the network for all companies we deliver for.

Home shopping such as kays, Gus, littlewoods etc the delivery charge will be added to the bill you will already receive. So the third and consequent deliveries will be made without your permission and will carry on until the customer is at home to receive the parcel.

If payment is not received within two days of the second attempt we will hold the parcel for a further 5 days after which the parcel will be returned to the company it was ordered from. The delivery charge will not be refunded and the customer will have to re order and pay for the item and delivery once again.

What hdnl is hoping to gain from this is that customers will order products for delivery ONLY when they are going to be home to receive them.

I am afraid gone are the days of ordering things when you know you are not going to be home and then complaining are long gone

26/05/07 @ 10:39

Comment from Stephan

Regarding payment for third and subsequent "delivery attempts", I cannot see people putting up with this. It will work out as very expensive home shopping. I can see that for HDNL, the end is in sight. Companies will come to their senses and begin using credible delivery agents again.

Stephan

26/05/07 @ 13:46

Comment from John Watson

***DELETED***

28/05/07 @ 00:05

Comment from john Watson(ops manager newhaven)

***DELETED***

28/05/07 @ 00:11

Comment from Phil

A further claim at delivery happened on Sat Morning.

According to the track and trace 'The customer refused the parcel"!!! What a joke, there was no-one at home, I was in work and my wife was at the Hospital with my heavily pregnant daughter.

This company is a joke, the sooner they stop trading the better!!!

29/05/07 @ 02:11

Comment from Maureen Munro

I ordered a couple of dresses for a wedding last Saturday. The goods should ahve been delivered on Monday or Tuesday. Having tried to get an answer all week, it would appear that my parcel was left with "a neighbour" at a completely different address and post code over 8 miles away. I was told that if I wanted the goods then I should go and track them down myself. Having gone to the 2 "possible" I was still unable to find the parcels. Why are companies still using such an unreliable service. Are home delivery network undercutting other people to get the business and then pissing people off big style with their service.

29/05/07 @ 14:55

Comment from Tom

Having ordered some items from amazon, I came home to find one of these cards on my doormat. I figured "ok, I'll get it redirected to my work address", contacted amazon, and amazon duly made the changes.

Since this date, no further attempts have been made to deliver. I've called HDNL, only to be told that they can't find the parcel on their system, despite the fact I can track it online. I have had this trouble twice (out of two attempts) with HDNL, yet DHL and Parceline have managed to deliver parcels to me with minimum hassle.

I have now given up hope of this parcel arriving, and I am in the process of cancelling my order with amazon.

30/05/07 @ 12:55

Comment from Rick

Thank you all the people who left ways of contacting HDN. Their tracking website showed my parcel was in Newhaven.I tried saynoto0870 but the freephone number for all their depots is the same - you get the Bolton one! They gave me an 0208 number for the Edmonton depot which I won't give here because it didn't work. 192 got me the number for the Newhaven depot which is 01273 516181. They told me that despite the fact that their tracking website showed that they had received the parcel 6 days ago they hadn't physically seen it and I needed to get in touch with Amazon! I phoned Amazon on 08002796620 and they checked and said that the order seemed normal. I told them what the Newhaven depot had said and they said they would look into it. In the meantime they will send a replacement 1st class postage so a result! Thank you also to the employees of HDN who have tried to help by posting on this site. I appreciate that it is sometimes difficult to deliver and I agree that people should not go out of their way to make life difficult for them. BUT there is clearly something wrong with the management of this company to make their employees so dissatisfied! Other delivery firms must face the same problems but Parcel Force, City Link, DHCL etc ALWAYS leave cards if they can't deliver and I have often been to the depot to pick stuff up. In the end HDN customers buy things and expect to get them delivered. If you can't do that then I for one will stop using suppliers who use HDN are you listening Amazon and DABS? To the management at HDN get it sorted while you still have a company left, you might be the cheapest but if it doesn't work you suddenly become the most expensive both to the buyer and the supplier. You could start by treating your staff with respect and making sure that they treat their customers the same way.

30/05/07 @ 14:16

Comment from LIZ

Thank you for this information. I got through to home delivery straight away on the number listed. The amazon number was engaged, but if you want a list of direct amazon contacts go to: corporatecontact dot info backward slash
It lists all amazon and other hard to find contacts. Your website is great. Thank u very much.

31/05/07 @ 15:47

Comment from jason

rick

newhaven number is 01273 516197, ive had to deal with these cowboys before.

jason

31/05/07 @ 20:38

Comment from Paul

Does anyone have Home Delivery's Newcastle-upon-Tyne depot phone number & address? If so, I'd be grateful if the details could be posted.

Thanks!

01/06/07 @ 08:37

Comment from fed up like you

I currently work at the HDNL call centre, which by the way is not based in india like the news flash post suggests otherwise i would have a bitch of a commute! I sit here sometimes and i read the comments from customers and staff alike. There are two sides to every story and i would just like to offer mine. In reference to Draven Cage's comments you really should know better! Do you think for one minute that BT is the only one compiling lists of complaints since we took on this contract, NO we are doing the same about you following orders from above collating information which to all intents and purposes is useless. Why is it useless?? well because no-one reads it thats why. I have sat in the call centre and listened to people slating BT and all i really think is the staff at BT are victims as much as we are at HDNL of some corporate big bosses shaking hands on some golf course somewhere! neither ourselves or BT were prepared for this new contract we could not handle the volume of calls and BT had no idea what the procedures were for our deliveries. I will not slate any BT workers as i know myself the types of complaints you have been on the recieving end of having had them myself and HDNL. As for failing deliveries and tracking stating we left cards when we didn't i aggree this is shoddy. Drivers are supposed to follow rules and regulations in this job like anyone else in any other job no-one is perfect and i bet not one of you can say hand on heart you don't cut corners when under pressure to hit targets. We can only go off what the tracking says if it says carded how are we to know you weren't. We try our best to arrange deliveries for customers and this is not only made difficult by the constraints of customers never being in but also difficult by the constraints of the companies service offered. As for all the other delivery companies do you think for one minute that they don't have the same complaints we do? well they do no company is one hundred percent perfect and for all of you that love DHL there are many who don't! All in all what i'm generally saying is that next time you fly off the handle remember people make mistakes things go wrong and us at the bottom of the pile answering phones day in and day out are trying to help as best as we are 'allowed' to do and we are pretty fed up too :-(

01/06/07 @ 15:25

Comment from Neil W

Amazon & DABS used to be great shopping options. When delivery was by Royal mail and 'no one at home' it was easy to get to the local sorting office. Two experiences with HDN have been extremely bad. 1- web site said 'no one at home- carded' - I *was* at home, and there was no card. Other time said product left - not: presume missing/stolen. Amazon were useless - did nothing to put it right, no reply to me, just shipped dupe goods.
Now I'm worried about the order I placed today. I paid extra to get it delivered Saturday, not knowing HDL would do this. Dabs gave a consignment number. the HDN site says its invalid. I phoned HDN, they have no delivery for my address.
Mail order used to be great for busy people. Sometimes you'd be in, if not easy to collect. I will not use Amazon or Dabs again until they offer proper delivery service / options, like there were until a few years ago.

01/06/07 @ 23:53

Comment from Neil W

Amazon & DABS used to be great shopping options. When delivery was by Royal mail and 'no one at home' it was easy to get to the local sorting office. Two experiences with HDN have been extremely bad. 1- web site said 'no one at home- carded' - I *was* at home, and there was no card. Other time said product left - not: presume missing/stolen. Amazon were useless - did nothing to put it right, no reply to me, just shipped dupe goods.
Now I'm worried about the order I placed today. I paid extra to get it delivered Saturday, not knowing HDL would do this. Dabs gave a consignment number. the HDN site says its invalid. I phoned HDN, they have no delivery for my address.
Mail order used to be great for busy people. Sometimes you'd be in, if not easy to collect. I will not use Amazon or Dabs again until they offer proper delivery service / options, like there were until a few years ago.

01/06/07 @ 23:56

Comment from Neil W

Update: the UPI came into view this morning 7am saying sorted at Driotwich Spa at 21:22. At 10am there was an update to say "Maidstone Depot Unable to Deliver Prime Sort error".
What kind of system and service sends a parcel for Surrey to Worcester!! The Saturday delivery service will now be Mon or Tuesday. The tel rep agreed to send a meessage to Mitcham to return it to Dabs. I am happy to colect from Mitcham but he "does not know the tel no. for the Mitcham depot".

02/06/07 @ 10:25

Comment from James_smith

HI there all HDN Number can be found on Saynoto0870 Typing in hdn in the search box comes up a treat.any depot you like.

I too work at the call centre for Hdn were based in Bolton

Any Questions you have please feel free to ask

James

02/06/07 @ 11:30

Comment from martin

I've just had my first experience with HDN, It's still on-going and i am distinctly underwhelmed so far.

I received a card, with no reference number telling me they had tried to deliver. I had no idea who they were so waited for the second card as instructed. This came , I tried to call them about 10 times, always the same message, with waiting times anything from 5 to 14 minutes, which made me think it was some sort of scam involving high rate telephone lines. The second note did not have a order number on, or even my name.

I checked with Amazon and then realised they had sent me a package via HDL.

A few comments, I use Amazon because it was convenient, if I wasn't in, the postman would take it to the sorting office 5 minutes walk away, for me to collect. Calling HDL at least 10 times to hear the recorded message advising me of numerous minutes of hanging on, is not my idea of convenience. Looks like the parcel has now gone back to Amazon because i couldn't get through to HDL. To my knowledge it's the first time Amazon have used HDL for my deliveries, and I use Amazon pretty much every month, they haven't covered themselves in glory over this either...

02/06/07 @ 20:19

Comment from Another Ex - Amazon customer

I am more annoyed with Amazon than HDNL. Amazon knows about the problems but still chooses to use this problem company. They obviously do not have any respect for their customers.

02/06/07 @ 22:53

Comment from jason coldwell

typical address on a parcel from bt

Mr roper
unit 1
london
uk

enough said. every parcel is more less like that, no wonder there is delays

03/06/07 @ 15:30

Comment from unit 1

bt parcel today
mr ********
unit 1
(name of industrial estate)

now this indunstrial estate has about 30 different sets of units.
each set has 10 units
each set of 10 units has a number 1

where do i start.

any advise from a smart arsed customer would be appreciated

04/06/07 @ 18:15

Comment from Lee

I have to say that i ordered computer components from dabs with their Â£6.00 1-3 day postal service which uses this company.

The online tracking worked fine,

The parcel arrived the next day in Newcastle.

I used the telephone number posted up here to contact the Newcastle depot, asked about an arrival time and was informed by a pleasant lady (after she phoned the drivers mobile) that my parcel would be delivered at roughly around 2pm.

It arrived at 2:25pm

So i effectively got next day delivery service for the price of 1-3 days and excellent communication.

I have no quibble at all and given my experience would highly recommend.

I feel in every company you do get the odd bad apple so-to-speak. I feel that in life if you have problems with a company like the ones listed here, you have to see yourselves as a minority. I mean these people must deal with millions of parcels.

My advice would be: Take it on the chin, we all go through things that go wrong occasionally.

Lee.

05/06/07 @ 16:49

Comment from grace o'hara

I have been waiting on a parcel which was shown to be despatched on the 29th of may
. I have been at home constantly and it has never arrived ...am starting to worry now as I cannot seem to contact them...I will try the number for my nearset depot tomorrow am... fingers crossed

07/06/07 @ 18:32

Comment from Neil W

Surprise surprise.
The order I placed last Friday made it to my local depot Mitcham yesterday and was loaded onto a lorry for delivery to me. I had a workman in all day, and a daughter. HDNL website says they were unable to deliver and say they carded. This blatant lie seems standard practive on first delivery.
Tried phoning HDNL 0870. 16 mins wait est. Tried saynoto0870 for Mucham depot: got an answer in ONE MINUTE: the person picked the phone and put it down immediately. Used a freephone number waited 22 minutes, was told they only cover Bolton.
Dabs customer reply to me email gave wrong information: they said the package was on its way to the depot when it had already got there and been sent out.
There is only one solution to this. NEVER DO THIS AGAIN!

07/06/07 @ 22:49

Comment from Joe Russell

I am also somehwat exasperated by the service (or lack of). I took a day off work for a package being delivered. The driver it seems came to my door but didn't ring the bell, and just put card through the letterbox. It had no parcel number on to refer to when calling the call centre number. The first person I spoke to said he woule get the local depot manager to call me to make further arrangements. Two hours later I called again for an update. Spoke to a different person who said 'No the local manager won't call you!!' So I offer to pick up from the depot if somebdoy calls me to confirm package is avalable to be collected. So far - no call.
Their customer care service is non-existant.

08/06/07 @ 09:56

Comment from Aimee Brame

without doubt the most incompetent company I have ever had the gross misfortun eto deal with. Their delivery staff lie, their depot staff are sullen and unhelpful, I will not be ordering from anyone who uses them anymore.

08/06/07 @ 11:34

Comment from Martin Ingram

Shame on Amazon!!!!!!!!!!!!1
The first time I have ever had an item delivered by HDN, and the last. They make CITYLINK look good!!!!!!!!!!!
Shoddy amateurish and incompetent. Still don't have my order. Don't leave cards or use any common sense!!!!!

08/06/07 @ 17:16

Comment from Richard

Well, I'm dumbfounded by their latest exploits.

I asked for the kit sent by BT to be delivered to my workplace, as I knew the chances of being in at the same time as the delivery was "attempted" were minimal.

According to the tracking info, it was delivered just after 10am this morning.

It's not here.
Our warehouse guys and receptionist haven't had the parcel, so there's just two possibilities:

1) The tracking info is wrong.
2) The HDN driver delivered the parcel to the wrong address.

To be fair, the name of the company and the unit number is only written in 3-foot high letters, so it's easy to miss.

08/06/07 @ 23:46

Comment from unit 1

I am particularly upset with Amazon and hdnl
I ordered a Â£2.5 million diamond necklace for my wife.

To my disgust when the driver eventually arrived at 2pm today (I had been promised an AM delivery) his hair was untidy and he smelled of garlic.
Also the parcel was in a brown box when I had specifically asked for a white box.

This will be the last time I use this shoddy service to buy my expensive items online.

How this delivery companies owners can live in that castle surrounded by their billions and sleep at night is beyond me.

09/06/07 @ 00:32

Comment from dave

They are advertising for drivers on the Jobcentreplus website. Corby area. Might give it a go as I wouldn`t mind making 40K a year.

11/06/07 @ 00:50

Comment from Another Ex - Amazon customer

*** Deleted ***

11/06/07 @ 19:03

Comment from adam

This company is a joke, and as the person responding on their behalf seems to be illiterate, Iâ€™m not surprised. Iâ€™ve not encountered such appalling grammar, spelling, diction, poor vocabulary and countless other things that make me believe that if this is their corporate communications manager, they are in real trouble. Come on boys, sort it out. Itâ€™s not that hard to pick a parcel up, and deliver it. Youâ€™re making life worse for yourselves as well by employing monkeys in your call center who simply donâ€™t care, and therefore will hang up on a customer asking difficult questions.

13/06/07 @ 11:07

Comment from A Driver

HDNL are certainly not perfect, however most of the drivers will attempt to do a good job. Unfortunately there are several points during the delivery of parcels where things can go wrong.

Customers: Need to be made aware this is a "low cost" service. With drivers delivering an average of around 140 parcels per day, it isn't possible to guarantee even AM or PM delivery. Any client who is promising that to their customers is making a promise HDNL cannot keep. Customers also need to ensure their address (including post code) is correct and obvious, you'd be amazed how many people continue to use their old post codes when they move addresses, even when its to another town! If you want your parcel left in your porch, greenhouse, garage, shed etc., make sure the driver has access to that area, and preferably leave a padlock they can secure the area with when they leave. When you do leave instructions for your driver, make sure those instructions make sense, and if you want parcels left with a specific neighbour, its best to check the neighbour in question is likely to be home. If your delivery is incomplete and the driver has checked his van, there is no point in keeping him hanging around while you phone the supplier, if he doesn't have your parcel he cannot deliver it! If your house has a name rather than a number, MAKE SURE THE NAME IS VISIBLE, and if it's a long road give some indication as to whereabouts along the road you are. If you get a card through the letterbox, read it, there's no point following the driver 50miles as he drives back to the depot, if you parcel is with your next door neighbour.

Clients (sending parcels): Need to be aware of the boundaries of the service. Unfortunately too many companies make promises HDNL cannot meet. Put simply HDNL will attempt to deliver your parcel, in general we do not take old items away for recycling, we won't set up your TV or Video (or feed your cat - that's something I personally had a note asking me to do).

HDNL Customer services/management: Again there is a tendency to tell customers what they want to hear rather than the truth. The fact that the automated returns service is left on, even when the company is aware it is malfunctioning is unbelievable. Customer services need to be aware that customers and drivers are people, surly/accusatory tone in emails/notes that put customers and drivers backs-up seems to the the norm! Finally there is a great degree of opportunity to improve parcel management/customer systems (the way we do things not computers) pro-actively, however due to the low calibre of management this is usually totally overlooked in favour of telling drivers how to suck eggs.

Drivers: The majority (that's in excess of 50%) try to do a good job, however again due to bad/incompetent management the bad apples don't seem to be taken to task.

If that all seems weighted against the customer, it's not. HDNL must have masses of information on customers we have had problems delivering to. What we ought to be doing is talking to those customers to see if we can find common-sense ways to get more delivered, with less fuss.

13/06/07 @ 23:34

Comment from gemma

home delivery network are the worst delivery system ever!! i have been waiting 5 days now 4 a parcel to be delivered, and this was supposed 2 be a normal 24 hour delivery. the first time i was out, which i give them due credit for as they did try, however, the second time i was in the house and they didnt even knock-just posted the card through the door!! so i rang them and arranged for the parcel to be delivered the next day and no 1 turned up!!! so when i rang them a second time they said sorry and that my parcel would be delivered the next day and if no 1 was in they would leave it with a nneighbour but afterwiating all day fro teh parcel, again no1 turned up!! after ringing them a third time i was informed that no 1 had arranged for the redelivery and that the earliest they could redeliver was the next day!! in this time my mam ordered a new phone and has already had this delevered by royal mail!! i have had enough. if it wasnt for the fact that i needed this parcel i would tell them where to shove it!! customer service advisors are on the front line of it all and its generally not their fact, so please dont give them all the hassle!! they do try their best to help you! number for hdnl is 08701545400

14/06/07 @ 09:41

Comment from Julie

Fantastic.My parents live in the back of beyond.No mobile phone signal, difficult to find, other delivery companies have had to phone them for directions. I was emailed on monday to say goods dispatched, delivery was the next day. I just suppose its the luck of the draw with who's delivering.

14/06/07 @ 14:18

Comment from zoom customer

I have had mixed experiences with HDN. I've had several instances of being carded according to the order tracker (but not actually receiving a card), but after the second carding I stayed at home and the delivery came successfully (and the driver was really nice - which ameliorates some of the obnoxious comments from drivers on this site). In common with a previous comment last year I also tried to have parcels delivered to work (in a large university... it has its own postcode!) and each time was told that the address couldn't be found. So it would seem trying to help the drivers by using a work address where you know people will be available may not be the way to go.

14/06/07 @ 17:30

Comment from Ade

That's why its called HOME Delivery Network

15/06/07 @ 11:58

Comment from Rob

I have to agree with nearly all comments on this page, stating that home delivery network are the most useless company I have ever had to deal with. There slogan is an absolute joke 'putting customers first' I mean come on.

So my first story begins like this - I ordered some books from amazon (sound familiar), I recieved a delivery card from HDN saying that they tried to deliver the item and failed, as always might I add. I phoned them to ask when the second attempted delivery might take place, to which they said they have already returned it to amazon and there was no way that I could arrange a second delivery at a suitable time. I telephoned amazon and asked if they could help I spent an hour on the phone giving them an alternative address and by the end of the conversation they said that HDN would not deliver it to an alternative address. My options are to re-purchase the order and when the return came in they would refund me my first payment or wait for the re-fund and use it to purchase the items again. I said to refund my money and I would buy them somewhere else. Through my many dealing with amazon it appears that they are the only company superceeded by HDN in the most inept bussiness stakes.

I spoke to amazon and complained about HDN, and they said they were unaware that they were so poor and that this appears to be an isolated incident. So I suggest that anybody posting on this site about HDN should phone amazon and put in a complaint. Maybe if they get a barrage of calls relating to this in a short space of time maybe they will either re-consider their courier options or pass the grief onto HDN.

So after the fiasco surrounding Amazon and HDN, I found out that BT also use HDN. How did this come to my attention, by a HDN failed to deliver note being put through my door. Since the company deliver during working hours Monday to Friday and I work Monday to Friday, every parcel that they try to deliver will fail.

In the beggining After every note I recieved I tried to get it forwarded to my work address, they refused, I would then call which ever company they were failing to deliver for, arrange the dispatch of a second item, then I would phone HDN and bounce back the original parcel. Now I recieve the note, phone the company ask if they can use anyone except HDN for which I will pay the extra, and if they refuse I close my account with them and find a company selling the same goods who don't use HDN and buy from them instead. I would like to say at this point I have other HDN stories but I will not go into them now. I am not one to complain, I am the suffer in silence type of person. However, HDN have ruined my day on so many occassions that I feel I must say something. Please don't think I am like this all of the time.

Now to reply to all of you who work for HDN. I do not know that the company I have placed an order with are using HDN, until the note is delivered. If I ask for next day delivery, I assume that if I am not in they will leave it with a neighbour (HDN never do), or leave me a note in which case I will go to the depot to collect my order that night.

The HDN call centre is a joke; I believe that in your interview to work for company you must have a role play section where; 1) you must be as obstructive as possible to helping the customer, 2) be as disinterested as is humanly possible whilst remaining conscious, 3)Become rude, obtuse and defensive over simple and inoxuous questions, 4)never ever reach a solution that is beneficial to your client and finally 5) Frustrate your client so much that will eventually hang up and do all of the phoning around and make all of the arrangements for the item to actually get them so you don't have to actually do any work yourself. If you can fulfill all of the criteria you can finally become a member of the team.

I urge everybody to please, please, please call all the companies using HDN and complain. If you are thinking of using them DO NOT.

One last thing tomorrow I will post the customer complaints address for HDN on this site.

15/06/07 @ 16:15

Comment from Another Ex - Amazon customer

I agree entirely Rob H. Amazon are Liars! They are very aware of the problems with HDNL, although they won't admit so publicly. I hope they go down the drain together with HDNL. With people who make comments like Ade, that day can't be too far off. A complete shower of idiots, they don't deserve to be in business.

15/06/07 @ 18:07

Comment from Ade

In response to the ex amazon customer with no name, I do not work for HDN, although I have done so in the past, I have more years than I care to mention in parcel distribution both as a driver and as a manager, some distribution companys focus on B to B, thats Business to Business for you know it all's, HDN focus on Home Delivery and will deliver to the address on the parcel, not where you at a later date decide might be convienient. So all of those of you that are going to come back at me with what difference does it make, understand the BUSINESS before you pass comment, what ever your Business is I would not dream as to be so arrogant as to pass judgement.

As many have said before if you order something to your home address make provisons to receive the delivery, not just come out with I'm not at home between what ever and what ever, and these poor drivers that some of you obviously hold in contempt purely because they are drivers should realise they also have homes just like you.

15/06/07 @ 21:22

Comment from john watson

why would a driver leave a card when you are in? and take the parcel away? think about it. He gets paid per parcel so he would leave it if he could, leaving a card gives him another job the next day which he doesnt want

maybe your dell boor doesnt work, maybe you have the tv on and cant hear.

15/06/07 @ 22:03

Comment from Another Ex - Amazon customer

Well Ade, unfortunately, we customers often do not have advance knowledge of which company is going to ship our goods. We pay for goods and services and do not expect to have a service thrust upon us that is not appropriate for the delivery of those goods. We have to trust the trader we are dealing with to provide us with the correct service. When we can make an informed choice, then we can avoid such inappropriate service providers. Perhaps all of the companies using HDNL should make it clear that they are expected to stay at HOME sitting by the front door every day of the week just in case the goods they have paid for arrive. Merchants ask for an address to which a parcel should be delivered. As long as an address is correctly given, including the correct postcode, why make any distinction?
As for understanding your business, that is totally irrelevant. What I understand is that I have paid for some goods and for a delivery service to the address stated. The company supplying the goods has entered a contract to deliver them. They can send them by HDNL, by the Royal Mail or by carrier pigeon as far as I am concerned, just as long as they get to me in good time and in a sensible manner. I do not expect to have to get into deep discussions with stroppy "delivery experts" who seem to know nothing about conducting good business practice and delivering "customer care". You people are full of excuses because you are incapable of delivering an adequate service, let alone goods! All you do is make patronising comments and blame everyone else for your shortcomings. If you were as good at doing your job as you are about bleating on how everyone else is at fault, there would be no need for this forum.

17/06/07 @ 11:41

Comment from St eve

Had a Home Deilvery Network Delivery from Amazon - no problems, driver was curtious and helpful (this was an owner driver rather than van delivery).
Many of the moans in this posting can be aimed at City Link, Amtrak, even UPS.

17/06/07 @ 12:08

Comment from don't tell them your name pike

Parcel from zoom last week for number 9 whatever street,

Tuesday first attempt 9 not in, tried 8 & 10 both out left a card
Weds second attempt, 9 not in tried 8 & 10 both out left a card

Got back to depot weds message waiting for me, please deliver thurs, if out try numbers, 7,8,10,11,12

Thursday third attempt, 9 not in tried 7,8,10, got to 11 and they were in only to be told to f- off no one on this street will take parcels in for that bi*ch. Apparently there is a problem with parking on that street in the evening and the customer in question has managed to fall out with the whole street. Cars have been damaged and police have been involved but she expects her neighbours to take her parcels in.

Iâ€™m not suggesting for one minute that this situation occurs every day but it is just one example of what we deal with.

Same estate, tescos return, 2 wardrobes to go back, the customer expected me to return the wardrobes still built up, not only that but she wanted me to wait while she emptied them of the clothes still hanging in them.

I agree with some people on here that things could be better, Amazon and the like use us because we are the second largest delivery company next to royal mail and we are the cheapest, you shop on line with Amazon mostly because they are the cheapest.
What you and the company directors have to start and understand is you cant have everything, you either want quality or quantity but you cant have both.

Give me 200 parcels to deliver and I have to run around like an idiot all day cutting corners wherever I can to get the job done, poor quality.

Pay me the same and give me 100 parcels to deliver (which is still more than the other delivery firms expect from their drivers) and I can take more time at each delivery and provide a good service.

Thereâ€™s only so many hours in the day, and I can only clock 11 of them by law, which includes loading, travelling to the round, breaks, travelling back to the depot, filling the van with fuel, debriefing and of course delivering. If any customer is out then that delivery takes me longer to do which knocks on to the next and the next etc. Congestion and weight of traffic, accidents out on the road etc all of which I have no control over also add to the days problems.
On my round there have been in the past year or so some major development work and a number of new housing estates have been built, none of which have been timed into my working day. Because none of these estates are on any sort of map yet then the management consider them not there.

All these have an effect on the time I have to spend actually delivering to the customer.

I for one would love our company to loose the contract for amazon, dabs and bt, they make up around 20 parcels per day out of my 200 parcel load but they are the only ones I ever have a problem with, these are the only ones I have to card, the only ones that are almost never at home, the only ones that expect me to go chasing around for them. Iâ€™ve done my bit when I get to your door, why canâ€™t you do your bit and be in.
What is so hard about that? Why canâ€™t you put your house name up so it can be read from the road? Why do you have to stick a hanging basket right in front of the plaque or number? Why do you say leave in the shed but leave the gate locked? Why donâ€™t you check with your neighbourâ€™s before arranging for them to take your parcel in?

We deliver millions of parcels a year over the whole country 99% of problems are with the above mentioned companies, I wonder why that is?

As for drivers sneaking up you path and quietly and gently placing a card through your letter box without knocking, I cant say I have ever done that because whatever I take back carded I have to try again the next day on top of the next days work. Why the hell would I make work for myself if I didnâ€™t have to? Believe me if I think you are in you WILL know Iâ€™m at your door, I donâ€™t care how loud your telly is or if you are on nights and still in bed. If I have to sit in the van giving it some horn you are going to hear me.

But hey, at the end of the day itâ€™s just a job and I get shite loads of money so feel free to piss me about as much as you like because I get paid if you are in or not.

It would be interesting to find out what the customers do for a job, maybe we could have a discussion on how good or bad their service is.

17/06/07 @ 22:43

Comment from another driver

Ade, you were right, another know it all ex amazon customer with no name, and as Pike says what do these know it all's do for a living.

18/06/07 @ 09:54

Comment from julian

Just ordered from Amazon (who I think are great) but just got the sipatch note from these HDN jokers. Nightmare! My girfriend ordered a printer a few months back. Delivery guy hid it in wheely bin at front of house. On bin day! Two hours later, while we are both out at work, bin men take new printer to landfill. I'm praying they don't stuff up again!

18/06/07 @ 15:23

Comment from Frankie

For anyone looking for HDN's phone numbers go to the saynoto0870 website. I can't post the link as it isn't allowed but type that in google and the site will come up. When you search for HDN on there a whole list of numbers will come up for local numbers of depots in different areas and their freephone numbers too! Not sure if it works as I haven't tried it yet. I've been ok so far with them but hope I won't have to chase up my latest order via amazon!

18/06/07 @ 15:34

Comment from Another Ex - Amazon customer

I think you drivers need to start looking for another job, or perhaps retire. Its quite plain you can't cope with a few simple problems. Instead of being pro-active and having a positive outlook, and not to mention using your heads, its quite plain that all you want to do is complain about your lot and do nothing to improve it. You would not last ten seconds. And as for "another driver" I know enough to recognize a prat when I see one.

18/06/07 @ 17:54

Comment from another driver

Now now ex amazon customer there's no need to resort to names and abuse, it must be all those books you read.

18/06/07 @ 19:19

Comment from Another Ex - Amazon customer

What do you mean Pike's sidekick? Names? Abuse? We long suffering customers of Amazon and co are the ones who have received all the name calling and abuse from various drivers, call centre staff and supervisors of HDNL. Most of the drivers on this site have shown their absolute contempt for us, especially it seems, customers of Amazon, who it seems do not have any rights because we buy "cheap" goods. What a company philosophy!!!!

18/06/07 @ 20:29

Comment from don't tell them your name pike

Ex amazon,

Can you do your job to the highest quality you would like to in the time that your boss allows?
If you can truthfully say yes, then thatâ€™s what it was like to do my job just over 2 years ago.
I now have almost double the workload I had back then but I have the same amount of time to do it in.
And still they want more from me.

You say you are a long suffering amazon customer, am I right in thinking you get a bad service once, but then go back for some more?
Iâ€™m sorry mate but someone messes me about once then they donâ€™t get my custom ever again.

I am sorry to say my friend the abuse directed at you from us all is of your own making follow these simple steps and you will be happy.

1. order item
2. stay at home and wait for item to be delivered
3. accept item when it is attempted first time
4. everyone is happy.

I know I will be out at work all week, so I never order things to be delivered to MY home.
Home delivery/ no one at home, doesnâ€™t work does it. Why donâ€™t you see it that way too or is it just simple me.

The pike thing is called irony or are you American

julian;

A driver at my depot did this last week, the customer rang and played up hell about it. The next day the driver was delivering next door and noticed the packaging of the item he had delivered in the bin the day before still with the address label on. He took a photo of it on his phone to show the depot manager, so hide the box mate if I were you. Or have you complained because you know amazon has a policy that they will replace anything without question.

Frankie;

Donâ€™t go through all that crap, every depot phone number is listed further up the page if you can be arsed to look

Remember

You have ordered the item to be delivered not me, if you arenâ€™t at home how is that my fault

AND FOR GOD SAKE DONâ€™T TELL THEM YOUR NAME PIKE!!!

WORLD WIDE WEB.HDNL-BLOG .CO.UK / FORUMS

Have a look here, register and slag off the management, you obviously will have to retype the address but thatâ€™s the jist of it

18/06/07 @ 23:06

Comment from julian

I'm sure there are bad drivers and good drivers. Bad customers and good customers. I am a good customer. My parcel was left in the bin on bin day by a bad driver. That's my only experience of HDN, perhaps the item showing as loaded onto their van this morning will be delivered properly. I will let you know...

19/06/07 @ 16:39

Comment from Another Ex - Amazon customer

So are you a thief and a liar Julian, as the driver above asserts? Is everyone who has complained here a thief or a liar, or perhaps both?? Is everyone taking advantage of Amazon's free replacement policy to fraudulently obtain goods??? Should anyone who cannot be at home all day everyday be prohibited from using online purchasing???? Should the greatest shopping revolution in the history of the planet be curtailed because some over-inflated delivery person decides that "Home delivery" means you MUST be home to accept it, and no other concessions will be given????? What the hell is wrong with having the option to pick up a package if you're out at the time of delivery? Is that too complicated??????
You guys are just incredible.
When are you going to get real???????

19/06/07 @ 20:27

Comment from Another Ex - Amazon customer

By the way. Congratulations Pike & co! Just read that Amazon have dropped the Royal Mail for ALL their 2nd class deliveries now, so looks like you'll be even busier.

So glad I don't use them anymore.

Its a Mad Mad World!

19/06/07 @ 20:32

Comment from don't tell them your name pike

2nd class eh, so you did have an option after all?
2nd class a Bit too pikey for you is it?

And as you have just said home delivery is exactly that,

19/06/07 @ 23:05

Comment from don\'t tell them your name pike

ex amazon

Should anyone who cannot be at home all day everyday be prohibited from using online purchasing????
YES

delivery person decides that "Home delivery" means you MUST be home to accept it,????????

YES

What the hell is wrong with having the option to pick up a package if you're out at the time of delivery? Is that too complicated??????

YES

You guys are just incredible.

YES

IN ANSWER TO YOUR QUESTIONS, THE ANSWER IS

YES, YES AND YES.

now go and pester ROYAL MAIL FOR DELIVERING YOUR ELECTRICITY BILL OR SOMETHING

20/06/07 @ 00:05

Comment from julian

I have to say that my parcel arrived just fine yesterday and they left it with a neighbour. So no complaints.

Regarding the comment above about people who cannot be at home during the day shouldn't be allowed to buy online. That would put most delivery companies out of business so probably not the brightest comment of the day.

If my neighbour hadn't been in then my only option would have been to drive a 60 mile round trip to collect the parcel. Had Amazon used Royal Mail then it would have been a 5 mile round trip. Thankfully I got a good driver this time.

20/06/07 @ 09:32

Comment from don\'t tell them your name pike

Donâ€™t think so matey,

â€œRegarding the comment above about people who cannot be at home during the day shouldn't be allowed to buy online. That would put most delivery companies out of business so probably not the brightest comment of the day.â€

145 parcels on today, 5 of were amazon, 3 of were bt, delivered all the amazon and only one of the bt (have to be signed for)
Every other delivery the customer was in, cracking day, just how it should be. 5 less parcels would not have made any difference to my round today as they were overtime anyway

So my friend your argument is flawed
I see your driver still had to mess about delivering to your neighbor even though you knew it was coming today as you stated in your earlier post.
What would your argument have been then?

Itâ€™s the same old story ME ME ME

20/06/07 @ 22:31

Comment from don\'t tell them your name pike

Donâ€™t think so matey,

THE COMMENT ABOVE ABOUT PEOPLE WHO CANNOT BE AT HOME DURING THE DAY SHOULDN'T BE ALLOWED TO BUY ONLINE. THAT WOULD PUT MOST DELIVERY COMPANIES OUT OF BUSINESS SO PROBABLY NOT THE BRIGHTEST COMMENT.

145 parcels on today, 5 of were amazon, 3 of were bt, delivered all the amazon and only one of the bt (have to be signed for)
Every other delivery the customer was in, cracking day, just how it should be. 5 less parcels would not have made any difference to my round today as they were overtime anyway

So my friend your argument is flawed
I see your driver still had to mess about delivering to your neighbor even though you knew it was coming today as you stated in your earlier post.
What would your argument have been then?

Itâ€™s the same old story ME ME ME

20/06/07 @ 22:34

Comment from steve francis

just so that you all know, the reception telephone number for the HDNL call centre is 01204 529301.

Happy Hunting!

21/06/07 @ 10:16

Comment from Stephan

Why do you drivers talk so much nonesense?

21/06/07 @ 12:29

Comment from julian

So on average 95% of your deliveries the people are at home? If that's true then my argument is indeed flawed and I take it back. But I am guessing it is usually not that good.

If there had been an option for "deliver to my local postal sorting office for me to collect" I'd have ticked that box. Not surprisingly, there was no such option.

If I am paying a delivery charge I am paying for a service. Of course delivery drivers should "go the extra mile" and knock on my neighbour's door. Apart from good service to me, it's also economically sensible for the delivery company so they don't have to come back again another day, it's also environmentally friendly.

21/06/07 @ 14:44

Comment from don\'t tell them your name pike

Yes mate, only took 3 back today, all bt parcels. One of the bt was from yesterday, I put on the card I would be calling back today but cust still not in.
The post office thing is a cracking idea, only thing is that would mean extra work for the people that actually run the company negotiating some sort of payment for the post office. The post office arenâ€™t going to help us or you for free, and why should they. I think it would work very well but try convincing the directors etc.

I suppose it does make economic sense to not have to keep going back to your house every day just on the off chance you might be in, but I get paid every time I do regardless of weather I find you in or not.

And the 95% bit are catalogue parcels, gus kays littlewoods etc thatâ€™s the bulk of our work as you would expect being owned by littlewoods, gus kays etc

As a whole our depot is pretty good, I would say there were around 50-60 parcels brought back carded today, not bad to say around 8,000 were delivered to us last night and everything went out this morning.

21/06/07 @ 22:07

Comment from Waiting for a delivery

I'm waiting for a delivery from Amazon. Unfortunately this time they are using HDNL -oh dear.

The last few times, Amazon used a different delivery company - everything went smoothly. I was able to clearly track the parcel, and know it was on it's way. And it arrived on the day it was supposed to.

Unfortunately when HDNL was used on previous occasions, the tracking information was a complete joke. The tracker showed that the parcel was out for delivery. I waited in and no delivery happened. I checked that night to find out that they claimned to have left a card. Needless to say no card was left. This happened not once, not twice, but on 3 different occasions. I really dislike being lied to. According to Amazon, HDNL had a "problem" with their tracking system (the phrase "Garbage in, garbage out" comes to mind). It appears to be a recurrent problem.

So I don't have high hopes anytime Amazon used HDNL - they are just not reliable, and according to their tracking system they repeatedly are economical with the information entered!

Once I tried contacting their service centre. Not recommended. They would give out zero information and the "customer service" representative was quite rude. Maybe "customer service" is treated in the same way as "reliable and accurate tracking information"?

I'm still waiting for my delivery that might happen today or maybe it might not. I guess I should look upon it as a surprise. :-0

22/06/07 @ 12:17

Comment from Avi

What a ridiculous service. I cant believe that HDNL driver didn't even bother to write the parcel number on the note. The customer service is rude and completely unhelpful. No delivery or collection on week ends. The nearest depot is 20 miles away.

All the best to ppl who are planning to use HDNL.

Cheers,
Avinash

22/06/07 @ 18:39

Comment from Sue

Why do customers order parcels when they know they won't be home?
Why do they think it's the couriers responsibility to get the parcel to them?
Why not use your work address?
Why not give the addresses of mummies, grannies or friends?
When ordering an item you are entering into an agreement, you should be at home or make other arrangements.
Couriers aren't paid a large amount of money, no allowances for phone calls etc, 1-3 attempts.
Customers be aware if you order the courier expects you to be home!

24/06/07 @ 01:04

Comment from Sue

Why do customers order parcels when they know they won't be home?
Why do they think it's the couriers responsibility to get the parcel to them?
Why not use your work address?
Why not give the addresses of mummies, grannies or friends?
When ordering an item you are entering into an agreement, you
should be at home or make other arrangements.
Couriers aren't paid a large amount of money, no allowances for phone calls etc, 1-3 attempts, same payment.
Customers be aware if you order the courier expects you to be home!
We're all busy and we all work!
Parcelnet Courier

24/06/07 @ 01:30

Comment from Sue

3rd Attempt!
Why do customers order parcels when they know they won't be home?
Why do they think it's the couriers responsibility to get the parcel to them?
Why not use your work address?
Why not give the addresses of mummies, grannies or friends?
When ordering an item you are entering into an agreement, you should be at home or make other arrangements.
Couriers aren't paid a large amount of money, no allowances for phone calls etc, 1-3 attempts.
Customers be aware if you order the courier expects you to be home!

24/06/07 @ 01:50

Comment from don\\\'t tell them your name pike

i give up, there is no reasoning with these people.

like i said before

ME ME ME ME ME

24/06/07 @ 12:11

Comment from Another Ex - Amazon customer

Why don't you tell this to the people you contract to do the work for?
I'm sure that all these merchants would be interested in your interpretations of your contract.
Or maybe you want to hold onto your jobs?

24/06/07 @ 17:36

Comment from Another Ex - Amazon customer

"Use your work address"? According to HDNL employees Sue, you can only use your HOME address. ie. The place you live in. The place where you reside.
"That's what HOME DELIVERY MEANS"

And when I order an Item on-line or by phone etc, I enter an agreement to pay for that item and have it delivered to the address I have stated. I don't enter ANY KIND OF AGREEMENT about staying at home.
If you have any doubt about this, ask the people you work for. So please do get your facts right.

24/06/07 @ 17:48

Comment from don\\\\\\\'t tell them your name pike

we dont need amazon, i could easily do without the extra 5 parcels per day, i allready do 60-70 over my 10 hour target every day anyway.

(thats about 6 hours overtime to the amazon thicko's)

losing amazon would have no impact what so ever on my job.

in anycase, the catalogues start on saturday for the next month so i will be earning in excess of Â£1000 per week for the next 4 weeks so amazon customers can go and (use your imagination)

i go to work for one thing and one thing only, to earn as much as i possibly can, if one of you mess me about by not being in then back in the van it goes and i'm on to the next one. its as simple as that.

you lot dont care what i have to deal with every day, why should i care if you are not at home.

24/06/07 @ 22:09

Comment from Sue

Hi (don\\\'t tell them your name pike)
It's not about Me Me Me!
If you order you should be at home or make alternative arrangements.
How do you expect to receive your parcel otherwise.
To no 1 ex Amazon customer.
Our employers and merchants realise how hard our jobs are and know how hard we work so there isn't a problem about hanging on to our jobs.
To No 2 ex Amazon customer.
I work for Parcelnet and deliver many parcels to worplaces, I can't believe HDNL can't deliver to your workplace.
Interesting comment by ex Amazon customer no 2-
"And when I order an Item on-line or by phone etc, I enter an agreement to pay for that item and have it delivered to the address I have stated. I don't enter ANY KIND OF AGREEMENT about staying at home."
I hope Santa is delivering to you in that case!

24/06/07 @ 22:10

Comment from don\\\\\\\'t tell them your name pike

we can deliver to workplaces, i do every day, in fact i would rather do that.
no waiting at someones door while the piss about looking for the keys
no come round the back bolloc**s
no rabid dog jumping out at you

straight in, reception, sign print, cheers and im away to the next one.
i dont piss about with goods in they are sometimes worse than the idiots we get on the doorstep.
if reception wont sign for it it goes straight back in the van as refused and back to where whoever bought it. i dont stand arguing the toss, if they wont sign then its refused, simple as that. no wait here and i will ring round and try to find them. no its on the second floor 5th door on the right bull. put quite simply i have too many to deliver to stand around waiting. take it or leave it.

how many parcels per day do the complainers on here think we have to do per day?

i have a target of 17 per hour, that gives a10 hour target of 170. thats all fine and dandy but where is the driving time in all that? my next drop could be a mile or 5 miles away from the last drop.

you lot on here dont know the half of it.

but what do you care, you dont thats the point,

just seen the vote poll thing for amazon dont use hdnl and i couldnt agree more.

24/06/07 @ 22:51

Comment from Sue

I'm sure the vote poll isn't just about HDNL. I've seen the comments about ever delivery company including mine Parcelnet.
Common factor, customers who order who won't be home and don't arrange an alternative address, it appears they don't feel they should.
I wonder were good manners have gone.
Santas going to be very busy!

24/06/07 @ 23:05

Comment from Sue

If anyone would like to look at our points of view as couriers.
Please google Skytowers doorstep delivery forum
Sue

24/06/07 @ 23:19

Comment from Deb

A parcel from Argos was delivered to my home last week by HDN and was damaged. I phoned Argos who agreed to send out a replacement. Replacement didn't arrive. Phoned Argos to be told that HDN didn't have the full address and so could deliver (this is despite delivering on Friday and making two other deliveries last week). When i asked Argos what part of the address was missing it was only half of the house name, everything else including the postcode there. According to Argos they have been told that HND drivers don't carry mobile phones and so cann't phone back to the depot for help with directions. On the same day i was expecting a parcel from ELC, also to be delivered by HDN, and it too didn't arrive. ELC told me that HDN had been unable to locate the address because it was incomplete (it wasn't). Is this their standard excuse? This isn't the first time i've had problems with an Argos delivery from HDN - once they lost part of the order between the depot and my house. They are really incompetent. Both ELC and Argos have been very helpful, but this poor service from HDN reflects badly on them

25/06/07 @ 20:06

Comment from don\\\\\\\\\\\\\\\'t tell them your name pike

do you use your own mobile phone for your job?

the company do not provide us with mobile phones or pay anything towards the bill if we use our own.

they do not provide us with maps or pay anything towards new maps if needed.

i think you will find that an agency driver took your parcel out and couldnt find it.

the company last month made a significant number of drivers redundant even though the volume of work hasnt dropped, in fact it has increased due to new contracts etc. hence the agency drivers.

they do not work for hdnl and have no loyalty to us, they are paid on the clock not by how many parcels they deliver so have no incentive to deliver the ones that they are sent out with.

none of this is your regular round drivers fault.

oh, hang on, news flash, it is your regular round drivers fault after all. he makes all the decisions in the company especially higher management ones. he designed and paid for the sub standard computer system, he hires and fires all the agency staff, he also makes the rounds that chuffing big that they are un managable.
the pillock also finds us new contracts like poncy amazon or dont bother to be in bt.
i thank god every day that he got rid of qvc, now that was propper pikey gear.

i am waiting for all the parcel not delivered because of a bit of rain complaints that are sure to come flooing in soon.

jesus h, you people really do say the most gormless things.

maybe if you werent so bloody lazy you would go to argos yourself and put the dam thing in the back of the car or something if you were that bloody desparate for your poncy new kettle or whatever dross you couldnt live without this week.

i personally love argos as most deliveries for them are multidrops, which make me even more lovely money so keep ordering on my round, i love you all. order order order but remember to be in. on the other hand dont bother to be in, its much quicker to throw your parcel over the gate.

25/06/07 @ 23:29

Comment from don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t tell them your name pike

strike that, bid up is the king of pikey gear

25/06/07 @ 23:31

Comment from Natalie.

I have nothing but praise for Home Delivery. The tracking was accurate, & my parcel arrived promptly by a very friendly driver.

26/06/07 @ 09:52

Comment from Carrie

I order through the internet a lot so have a lot of experience of courier companies. Yes, I can arrange to be at home - IF I KNOW WHEN THE COURIERS ARE GOING TO DELIVER. I can't order something and just sit indoors for 5 days in the hopes my package will turn up. I have a life.

Therefore, to offer a decent service, the companies who send the parcels must send by a traceable service and let the customer know a tracking number. Then HDL must ensure that their online tracking is correct and up to date. If I see the words "out for delivery" on the tracker, I stay in and wait. I don't mind doing that. I don't even mind not knowing the time HDL are going to arrive. But I do need to know the day. That's not unreasonable is it?

None of this is rocket science, it just requires a bit of planning, that's all.

26/06/07 @ 10:04

Comment from Sylvia

HDN left a card in my letterbox this morning. They tried to deliver but did not ring the bell (I was in all morning). They also ignored the typed, laminated note on the door which asked them to leave the delivery with the shop nearby (who were expecting to take the delivery for me). I was so angy because I have to work all day tomorrow. Found this website and would like to say thank you to Shane for the tip on searching the website saynoto0870 I did just that and found the phone number of my local depot. Just rang them and they said they would phone me when the parcel arrives back at the depot for me to collect.

26/06/07 @ 11:10

Comment from Dave Siddall

Hi, I am a business waiting for my Broadband modem, that BT left with the care of HDN, (how wrong of them), BT sent me an email on june 15th saying that should get this the next day and gave me my tracking number. well I still have not got this. I looked at the tracking details to find that they tried to deliver it 5 times, 2 times they say they left a card and the other 3 times they could not locate the address. I found their number which is 0870 154 5400, I checked the address and it is spot on, it very hard ti miss us as we have in BIG letter out name side of the building. yesterday, I gave them my number to give to the driver to cotnact me if he could not find the site, well it says it left this morning before 9am, and I still have not heard anything. BT for gods shake change them, I am still w

26/06/07 @ 17:58

Comment from mr manering

why did you go to the trouble of not just typing a note but laminating it and sticking it to your door if you were in?

the tracking system is old and pretty much useless at hdnl. in fact all they use it for is to check up on our signature rate.

starting from next month a new nationwide multi million pound system will be going on line in certain areas, the whole country should be covered by the end of september.

no need to search the net for phone numbers, just use yellcom like i just did

Home Delivery Network
Spilsby Road, Harold Hill, Romford, Essex RM3 8SD
Tel: 01708 376155
Delivery & Collection Services

Home Delivery Network
Union Rd, Roway Lane, Oldbury, West Midlands B69 3EX
Tel: 0121 552 5541
Distribution Services

Home Delivery Network Ltd
Unit 10, Dafen Industrial Park, Dafen, Llanelli, Dyfed SA14 8LX
Tel: 01554 777877
Delivery & Collection Services

Home Delivery Network
Riley Close, Daventry, Northamptonshire NN11 8LL
Tel: 01327 703821
Distribution Services

Home Delivery Network
Howard Rd, Eaton Socon, St. Neots, Cambridgeshire PE19 8ET
Tel: 01480 472537
Delivery & Collection Services

Home Delivery Network
Chemical Lane, Longport, Stoke-On-Trent, Staffordshire ST6 4PB
Tel: 01782 836071
Distribution Services

Home Delivery Network
Kent Park Industrial Estate, Ruby St, London, SE15 1LR
Tel: 020 7639 9979
Delivery & Collection Services

Home Delivery Network
Carrwood Rd, Chesterfield, Derbyshire S41 9QA
Tel: 01246 260142
Delivery & Collection Services

Home Delivery Network
White Arrow Depot, 12, Stroud Rd, Kelvin Industrial Estate, East Kilbride, Glasgow, Lanarkshire G75 0YA
Tel: 01355 233085
Distribution Services

Home Delivery Network
Walton Summit Centre, 147, Brierley Rd, Bamber Bridge, Preston, Lancashire PR5 8AH
Tel: 01772 338479
Delivery & Collection Services

Home Delivery Network Ltd
Howley Park Rd, Morley, Leeds, West Yorkshire LS27 0BN
Tel: 0113 253 8226
Distribution Services

Home Delivery Network Ltd
Honywood Rd, Crane Industrial Estate, Basildon, Essex SS14 3DS
Tel: 01268 286666
Home Delivery Network Ltd
Palace of Industry, Olympic Way, Wembley, Middlesex HA9 0XJ
Tel: 020 8903 2772
Distribution Services

Home Delivery Network Ltd
Lorne St, Farnworth, Bolton, Lancashire BL4 7LF
Tel: 01204 793112
Home Shopping

Home Delivery Network
Baird Close, Hadleigh Rd Industrial Estate, Ipswich, Suffolk IP2 0UF
Tel: 01473 217581
Delivery & Collection Services

Home Delivery Network
Unit F, Gildersome Spur, Gildersome, Morley, Leeds, West Yorkshire LS27 7JZ
Tel: 0113 238 0180
Delivery & Collection Services

Heathcote Industrial Estate, Heathcote Lane, Warwick, Warwickshire CV34 6QP
Tel: 01926 311430
Delivery & Collection Services

Business Express
Gordon Banks Drive, Trentham Lakes North, Stoke-On-Trent, Staffordshire ST4 4TJ
Tel: 01782 599889
Delivery & Collection Services

Business Express
Eldonwall Trading Estate, Commercial Rd, Corby, Northamptonshire NN17 5XG
Tel: 01536 268416
Delivery & Collection Services

Business Express
Vulcan Rd South, Norwich, Norfolk NR6 6AG
Tel: 01603 408222
Delivery & Collection Services

Business Express
Bury Mead Rd, Hitchin, Hertfordshire SG5 1RT
Tel: 01462 421336
Delivery & Collection Services

Business Express
Unit 16, Park Erissey Industrial Estate, Redruth, Cornwall TR16 4HW
Tel: 01626 832545
Delivery & Collection Services

Business Express Ltd
39-43, College Green, Bristol, Avon BS1 5SH
Tel: 0117 933 8655
Newspapers & Magazines

Business Express
Unit 15, Block D Larkfield Trading Estate, New Hythe Lane, Aylesford, Kent ME20 6SW
Tel: 01622 710084
Delivery & Collection Services

Business Express
Royle Pennine Trading Estate, Royle Rd, Rochdale, Lancashire OL11 3ET
Tel: 01706 352537
Delivery & Collection Services

Business Express
Unit 9, Deacon Way, Tilehurst, Reading, Berkshire RG30 6AZ
Tel: 0118 945 1184
Delivery & Collection Services

5, Atkinsons Way, Foxhills Industrial Estate, Scunthorpe, South Humberside DN15 8QJ
Tel: 01724 280897
Delivery & Collection Services

Business Express
Vulcan Rd South, Norwich, Norfolk NR6 6AG
Tel: 01603 486101
Delivery & Collection Services

Business Express
Unit 17, Arkwright Way, North Newmoor Industial Estate, Irvine, Ayrshire KA11 4JU
Tel: 01294 213458
Delivery & Collection Services

Business Express
Hoo Farm Industrial Estate, Worcester Rd, Kidderminster, Worcestershire DY11 7RA
Tel: 01562 60200
Delivery & Collection Services

Business Express
24-27, Rufford Court, Hardwick Grange, Woolston, Warrington, Cheshire WA1 4RP
Tel: 01925 816640
Delivery & Collection Services

Business Express
Site 24, Brunthill Rd, Kingstown Industrial Estate, Carlisle, Cumbria CA3 0EH
Tel: 01228 514412
Delivery & Collection Services

Business Express
Wavarley Rd, Yate, Bristol, Avon BS37 5QZ
Tel: 01454 316101
Delivery & Collection Services

Business Express
County Oak Industrial Telephone, County Oak Way, Crawley, West Sussex RH11 7ST
Tel: 01293 516620
Delivery & Collection Services

Business Express
Commercial Rd, Hendon, Sunderland, Tyne and Wear SR2 8QS
Tel: 0191 5640924
Delivery & Collection Services

Business Express
Units 9 & 10, Faraday Rd, Southfields Industrail Estate, Glenrothes, Fife KY6 2RU
Tel: 01592 771950
Delivery & Collection Services

White Arrow Express
Unit G, Oak Lane, Treliske Industrial Estate, Trliske, Truro, Cornwall TR1 3LP
Tel: 01872 241904
Distribution Services

White Arrow Express
Ratling Rd, Aylesham, Canterbury, Kent CT3 3BD
Tel: 01304 841138
Distribution Services

White Arrow Express
Beach Close,Beach Rd Ind Est, Newhaven, East Sussex BN9 0BY
Tel: 01273 516181
Distribution Services

Reality White Arrow
Macklin Avenue, Cowpen Lane Ind Est, Billingham, Cleveland TS23 4BY
Tel: 01642 563043
Distribution Services

Reality White Arrow
Ellis Rd, Willow Lane Industrial Estate, Mitcham, Surrey CR4 4HX
Tel: 020 8685 1032
Distribution Services

Reality White Arrow
Unit 8a, Newbridge Industrial Estate, Newbridge, Midlothian EH28 8LD
Tel: 0131 333 3651
Distribution Services

Reality White Arrow
Carsegate Ind Est, Carsegate Rd North, Inverness, Inverness-Shire IV3 8DU
Tel: 01463 712325
Distribution Services

Reality White Arrow Express
Greenbank Place, Aberdeen, Aberdeenshire AB12 3BT
Tel: 01224 249299
Delivery & Collection Services

Reality White Arrow Express
80, Great Northern Terrace, Lincoln, Lincolnshire LN5 8HJ
Tel: 01522 513753
Delivery & Collection Services

Reality White Arrow Express
Fairfax Rd, Heathfield, Newton Abbot, Devon TQ12 6UD
Tel: 01626 834070
Distribution Services

Possible matches located in United Kingdom
Reality White Arrow Express
3, Barnes Wallis Rd, Segensworth Ind Est East, Locks Heath, Fareham, Hampshire PO15 5ST
Tel: 01489 581544
Distribution Services

Reality White Arrow Express
Park House Lane, Tinsley, Sheffield, South Yorkshire S9 1XA
Tel: 0114 244 4661
Distribution Services

Reality White Arrow Express
Lamby Industrial Park, Wentlogg Avenue, Cardiff, South Glamorgan CF3 2EX
Tel: 029 2077 9779
Distribution Services

thats twice these numbers have been posted

26/06/07 @ 19:53

Comment from why should i stay in?

do you think by any chance you might not have heard the doorbell, or does it even work.

i have been to thousands of doorsteps and had to almost knock the door down to make myself hear over a hoover. not that i'm calling people who hoover up, just saying its easy to not hear the bell sometimes if you are busy doing something.

we are not all bad delivery drivers.

i even delivered all mine yesterday despit the rain and floods, i could have quite easily gone home at 2pm instead i battled on and delivered everything and didnt get home until 10.30 pm because of closed roads etc. i started at 6am. and i got a bollocking for over clocking my hours but the customers on my round are all happy,

i'm not after a medal or anything just saying some of us do work hard and provide the best service we possibly can, despite the rest of the company letting us down.

something else about the tracking system, when a driver gets back to the depot if the depot opperative cant be bothered to keep changing the scanner all the parcels get scanned the same, eg, carded, unable to locate etc etc and that also goes onto the tracking and can give false info.

yesterday water got into my scanner and totaly screwed itup, i only had 15 left to deliver so had to write them on paper for signatures, all the info about the deliveries for the rest of the day before this was lost and will not show up on trace either.
thats 150 parcels worth of delivery details gone

theres loads of things that can screw the system up, its not allways the drivers fault.

but blame who you want to blame at the end of the day we are all wasting our precious time and energy on this pretty much worthless exercise.

26/06/07 @ 20:20

Comment from Sue

Just thought I'd share my delivery experience as a Parcelnet courier.
I attempted to deliver a Next delivery B4 1pm no one home left a card with contact details advising I'll call tomorrow(as we must unless customer makes contact with alternative redelivery date), called yesterday 2nd attempt left calling card with note stating 3rd and final attempt will be made on 3rd attempted delivery day. No online tracking for parcelnet, just wear our shoes out trying to catch the customer in.
Well "how dare I"
The torrent of abuse by text I may add, (not sure the lady?)would have got that far if she'd phoned.
She said she is the customer and I am only the courier how dare I state when I can call back. I must call back tomorrow B4 11.45am or she will not accept delivery and will make a formal complaint.
Well it's always a shame to lose a good customer but Miss Jones goodbye.
If your a Miss Jones don't order give your courier a break!
Sue

27/06/07 @ 01:13

Comment from kate

A HDN driver called today with my amazon parcel, but I was not home. The parcel tracking on amazon states that my delivery had been "Left at doorstep". Living in a flat, I don't have a doorstep. But I do have an 8 foot wall at the outdoor entrance of the building. When I came home I was horrified to discover my heavy package of expensive books had been thrown over the 8 ft wall and was lying there on the ground with the box broken and the contents spilling out. I consider myself lucky. Had I been 15 minutes later the books would have been heavily rained on as well. As it is they have only been badly scratched, scuffed and damaged, and I'll have to go through the hassle of getting a couple of them replaced. I only hope when the replacements are sent that I don't get the same driver who thinks the laws of gravity don't apply when heavy items drop 8 feet to the ground.

27/06/07 @ 18:54

Comment from delman

Seems the HDN drivers here are a pretty chippy lot. To say 'don't order if you're not going to be in' is fine if HDN could give an approximate time of delivery in return. My purchase from price-drop.tv could only state delivery within 7 days, so I am supposed to stay in for 7 days so as not to upset the delivery driver when he turns up? I ordered a computer console from price-drop.tv and was sent an email to say my item had been dispatched. Six days later it hadn't arrived so I checked with price-drop.tv and they found the item had been marked bu HDN 'couldn't locate address'(as I know I am not hard to find, I will presume the driver just run out of time or gave up when he didn't spot my building first time) it appears unless I'm very lucky my item will be sent back to price-drop.tv and I will be refunded rather than have it redelivered. Which is hardly why I went to the trouble of buying it. Seems to me customer services of both price-drop.tv and HDN need a wake up call. It certainly seems that 'dont tell them your name pike'is only interested in his earning power. It would seem having self employed owner drivers picking up a quid a package going out with up to 200 packages a day is asking for trouble. Who could possibly do that calmly and safely and keep an eye on customer satisfaction.

28/06/07 @ 17:25

Comment from delman

Seems the HDN drivers here are a pretty chippy lot. To say 'don't order if you're not going to be in' is fine if HDN could give an approximate time of delivery in return. My purchase from price-drop.tv could only state delivery within 7 days, so I am supposed to stay in for 7 days so as not to upset the delivery driver when he turns up? I ordered a computer console from price-drop.tv and was sent an email to say my item had been dispatched. Six days later it hadn't arrived so I checked with price-drop.tv and they found the item had been marked bu HDN 'couldn't locate address'(as I know I am not hard to find, I will presume the driver just run out of time or gave up when he didn't spot my building first time) it appears unless I'm very lucky my item will be sent back to price-drop.tv and I will be refunded rather than have it redelivered. Which is hardly why I went to the trouble of buying it. Seems to me customer services of both price-drop.tv and HDN need a wake up call. It certainly seems that 'dont tell them your name pike'is only interested in his earning power. It would seem having self employed owner drivers picking up a quid a package going out with up to 200 packages a day is asking for trouble. Who could possibly do that calmly and safely and keep an eye on customer satisfaction.

28/06/07 @ 17:51

Comment from Alex

Amazon at its best. sent the item a week ago, emailed the trk no. yes, with HDNL. same story here, went to the website, no contact information no stuff, had to search the internet for contact numbers. nughtmare. why on earth should anyone suffer from the darn courier hiding their numbers and not being able to deliver the item for a WEEK already??!!! stupid people complicating the things. idiots. will never use warehouse_deals_uk again. will pay Â£2 more, but will get next day from a local supplier. prats. period.

29/06/07 @ 11:02

Comment from mr manering

HDNL are not self employed.

You wont upset me if you are not in, i simply take it back to the depot and try again tomorow,
I dont mind getting paid twice at all, maybe thats why the postage charge for price-drop is so high

01/07/07 @ 18:53

Comment from sanj

HDN....what a joke...

Ordered some trainers from littlewoods, got a delivery slip -- 0870 number...great...then I'm told to wait upto 22 mins for an operator. Using saynoto0870 I found the local depot...they said they can't check the item til they receive a call from the call centre....What a scam for money making...I am not able to collect the item and the tracking doesn't work either....Complete disgrace.

SM

PS I think the MD needs to see this page! :-)

02/07/07 @ 18:38

Comment from mr manering

** Edited **

Walter Blackwood - Managing Director

Chris Bowden - Commercial Director

Frank Henderson - Operations Director (Support Services)

Keith Milum - Specialist Distribution Hubs Director

if you can find how to contact this lot i will give you the money myself.

02/07/07 @ 22:37

Comment from Jay

Same story here. HDNL's tracking states that i) there was an attempt to deliver - no doorbell heard (it's a pretty loud one), and i was not hoovering ii) a card was left - nothing found in letterbox unless it's invisible. Called up the number above, but customer service said that they will 'attempt' the delivery again, or I can travel 10 miles out of town to collect it.

I am cancelling the order if no package (undamaged) is received in the next 48 hours.

03/07/07 @ 11:36

Comment from mr manering

good for you!
in fact do us all a favour and dont order anything else.

03/07/07 @ 20:42

Comment from Karl

I've just checked the tracking on an order from Amazon. Apparently HDN have tried to deliver twice. This is untrue since there is always someone in the house. No card as been left by the driver ( I dont believe any one has been to the house ) After reading the comments on here I expect I will have a lot of e-mails and phone calls to Amazon and HDN over the next few days. I will no longer deal with Amazon if this delivery is not made by the date specified

03/07/07 @ 21:11

Comment from Maria

Ordered from amazon delivery estimate 4/7/07 according to tracking service HDN tryed to deliver on the 3/7/07 I was in at timed they stated, they apprantly tryed agaiin today not only was I in at the time stated I had been looking out the window for the past two hours ( more fool me) I again checked the tracking it said I had to contact them ? how the hell am I supposed to do that if they don't leave a calling card?

Thanks to this site I now have the number I'll be calling in the morning I'll let you know what happens wish me luck.

04/07/07 @ 21:42

Comment from James

Just so you know, TESCO Direct have started using HDNL for some products.

3 days late already, Miss pick listed as failed delivery for the first, no information for either of the others.

Tesco have refunded me the Â£4.85 for next day delivery.

Tomorrow is the last chance or I will have to cancel the order as I cannot afford to have any more time off work - would have been cheaper to have bought the item and have it sameday courired from the moon I think

04/07/07 @ 22:31

Comment from Craig

The guys HDLN use to deliver are flat out liars. Someone has been in ALL day today, yet we've had two 'failed' deliveries, and apparently been carded. What a terrible terrible service.

04/07/07 @ 23:04

Comment from Lynne B.

First off, thank you to all the people who have posted contact info for DHN. I have never dealt with any other delivery company which seemed to go to such lengths to make contact info difficult to find.

I ordered from Amazon, and actually set the delivery address as my office, as there is always someone here to take deliveries. Heck, we're on the ground floor of an office building, and there are two receptions, both of which are fully staffed during business hours and one of which is staffed 7am-7pm. The doors are always open between 7am-7pm. The address on the label has my name, the name of the office, the name of the building, the street address, city and post code. I use this same address for a variety of deliveries. They get here on a regular basis.

So you all know where this story is going, don't you. Yesterday, according to the online tracking, a driver attempted delivery at 10.37am, "Delivery attempted - recipient not home".

Eh, what?

When I called the depot this morning, they told me that the driver had tried to deliver to a block of flats (what? where?) and had left a card (not with us, he didn't). However, the helpful and friendly person who actually existed at the local depot told me that the package was out with a better driver today. No kidding: this time the package actually showed up at my building.

To all you drivers who get snotty and defensive about how customers have unrealistic expectations -- my expectations are that a package I order turns up at the address supplied. I don't particularly think that this is unreasonable.

When a driver claims that he showed up, "no-one was home" (in an office that is open 12 hours a day) and that he left a card which is patently not here, then either he went somewhere else, which is just incompetence, or he is lying and can't be bothered to come up with a plausible lie. Kudos and thanks to the much better driver today who managed to do the job.

Seriously. Defending dishonesty and/or incompetence, no matter how hard your lives are, hardly wins you any loving kindness in the hearts of your fellow man. It certainly doesn't win you any of mine. I'm sure you ARE overworked and underpaid and unappreciated; but on my end of the deal, I can get books from Amazon that I can't get anywhere else, I buy them because I need them, and _all_ I expect is that they be delivered to the address supplied -- and being lied to about them kind of ticks me off.

05/07/07 @ 11:11

Comment from Sarah

I too use Amazon quite a bit and have always found them extremely good. Until now!!! and again it is down to their deliviery company HDNL. I had been waiting for a parcel to be delivered and three days later i was still waiting. I checked on their tracking and it said it had been delivered 2 days ago and left with a neighbour. This would be fine except they left No card!!! After a few minutes of searching I found this site and was glad to find their telephone number - thankfully the girl i spoke to was quite helpful and said it had been left at the end of the road! GREAT I DO NOT KNOW THEM I HAVE ONLY EVER STATED TO LEAVE WITH IMMEDIATE NEIGHBOUR!!! and now too top things off I have just found out that Kays & Littlewoods use the same delivery team - I am very dissapointed at the service provided by HDNL and if the drivers are under pressure they should hire more employees - we certainly pay enough!!!

05/07/07 @ 14:44

Comment from Sarah

I found out the address to write to when you complain whether it will do any good? There is always BBC Watchdog who would be delighted to help show exactly waht service you get or rather don't get when you use HDNL.

DIRECTOR MR WALTER BLACKWOOD
CUSTOMER EXPERIENCE DIRECTOR
HOME DELIVERY NETWORK LTD
FALLOWS WAY
WHISTON
L35 5DY

I am going to write my complaint to him, who will probably ignore it- but when enough companies realise they are losing customers because of their delivery people they will stop using them and HDNL will eventually dissolve leaving the director with a bad taste in his mouth HE WHO LAUGHS LAST etc. So I am not going to let this get me stressed out I have 2 kids to do that! But I wont order from any companies that use HDNL

05/07/07 @ 14:58

Comment from maria

I called my local HNDL depot this morning and was given another number to call (0870) which I tryed but got no answer so I tryed again no answewr, I called the depot a second time someone else answered said they'ed have a wored with the driver and that they would'nt be able to deliver my package until friday around the same time ( today is thursday) I checked the tracking system Yes you gussed it they apparently tryed to deliver it this morning like hell they did I was in till tweleve nothing not even a card, these drivers are nothing but lasy ass liers and this service is a joke I emailed amazone yesterday too their reply give it another 48 hours then call our customer services what use` is that to me i've already waste 3 days this week. AMAZON WAKE UP YOUR LOSING CUSTOMERS

05/07/07 @ 19:13

Comment from ecky thump

we would love to employ more people, but as the company from on high has just made a few hundred drivers redundant, i cant see that happening.

too many chiefs me thinks

05/07/07 @ 23:12

Comment from Kerry

Reading all of this I almost lost the will to exist but I thought I would share my pain.

I have been waiting since time began for my "Sony KDL32S2530 Widescreen Bravia 32'' HD ready LCD TV with Freeview - black" fom Amazon, yesterday the tracking stated "Left on doorstep" it only cost me Â£543.99, I just checked and there is nothing on my doorstep.

Today the tracking has been removed back to the 26th June?

I will not use any company that entrusts HDNL with my goods ever again, period.

06/07/07 @ 06:30

Comment from Mr Angry

Well I just got back from a 3 hour round trip to the HDNL depot to pick up my parcel (rush hour traffic), which is an order from Dabs, so dabs customers it sounds like place an order at your own risk after reading these other HDNL experiences! So after my trip do I have my parcel.... No of cause I donâ€™t!

I was only told to bring some ID with me so I took along my photographic driving licence (it has my parents address on it not the delivery address!) and the little urchin at the depot wouldn't accept it despite it being my name on the parcel. I am a student living away from home which is why I donâ€™t have any proof of address so what am I supposed to do! They only deliver Mon â€“ Fri and donâ€™t work Saturdays, whereas I also work Mon â€“ Fri, now I have read a few comments saying why make an order if you arenâ€™t going to be in to collect it (thatâ€™s what collecting from the depot is for! Although it would help if they opened the depot for a couple of hours on Saturday)

I wish royal mail had delivered it they only need a bank card to pick up a parcel from the depot and are 200yards from where I live whereas itâ€™s a 1.5 hr drive in rush hour traffic to HDNL!

Iâ€™m not mentioning the depot as my parcel is still there and I donâ€™t want any accidents to happen!

Also itâ€™s a good job I was on the ball when given the depot postcode by the call centre (Glasgow) yeah that makes sense its 500miles from where they left the cardâ€¦.idiots!

It seems I will probably never to get my order, one thing is certain though Iâ€™m not using dabs if they continue to use HDNL!!

06/07/07 @ 20:21

Comment from Another Ex - Amazon customer

Playdotcom are getting even more competetive and better value for money than Amazon. Their range of goods is as good as or better than Amazon's and their prices are often equal or in many cases CHEAPER than Amazon, plus they deliver second class Royal Mail for FREE. Why bother with Amazon/HDNL? Recommend them to all your friends and show Amazon/HDNL what they can do with their businesses! They do not deserve good customers.

06/07/07 @ 20:52

Comment from David B

I am a music professor in Ohio, USA. On 5 February 2007 I mailed a package "surface mail" via U.S. Postal Service to an address (a P.O. box) in London, England.

On July 3, 2007 (five full months later) I received the unpleasant surprise of getting this package back, with the notation that the address was found to be "unknown" by "Home Delivery Network/TPGPOST." The package had been routed (on May 16, 2007) to "RETURNS NL" in Amsterdam (?!), then sent back to me in the U.S.

I re-checked the address as I had written it on the package (and which was reprinted on the sticker the TPG Post Home Delivery Network) and found that it was completely correct.

Thus, I have lost US$24.25 due to some inexplicable error on the part of the individuals in charge of seeing to it that this package was properly delivered to the addressee. The return bill contained an additional charge for US$6.06 (marked as "taxe de renvoi"). Needless to say, I am most unhappy with this situation. I have previously sent dozens of packages to the same address without once having a package "returned to sender."

The two tracking numbers printed on the package don't work on the Home Delivery Network's tracking page, and on the Home Delivery Network's "Contact" page, there is no email address to be found -- yet the company claims it "puts customers first."

This apparently inept and unaccountable business practice makes this company one to never use.

07/07/07 @ 02:22

Comment from lastmanstanding

*** Deleted ***

07/07/07 @ 23:41

Comment from Another Ex - Amazon customer

*** Deleted ***

08/07/07 @ 20:33

Comment from jane

HDN delivered a parcel addressed to me to a house in the next town with the same street name but DIFFERENT POSTCODE!!!!!
a driver for HDN then came to my house to collect the parcel for redelivery to my house!!!!
when i told him the parcel was in the next town he told me they didn't make mistakes like that so it couldn't be. How do you argue with that.
Anyway I'm off for a nice drive to the next town to pick up my parcel from the very understanding lady who lives there.
Use HDN if you ever order something that you don't really want delivered otherwise you might as well strap it to a pigeon with a nice little label because by the law of averages it probably has more chance of getting there

09/07/07 @ 17:59

Comment from Another Ex - Amazon customer

They're a very bright bunch at HDNL as you have found Jane. Such a reliable lot. Charmers too.

09/07/07 @ 20:18

Comment from Vanessa

Twice now I've been caught out by Amazon sending me stuff via HDN. Never again. Their "Glasgow" depot is 15 miles away!

09/07/07 @ 22:27

Comment from anne-marie

What a shower, they have had three orders through Amazon to deliver and failed each time, amazingly I found the yeovil depot Telephone number!! on google (01935 4329240. So I phoned them and was very polite but the woman on the other end was very rude as if i had no right to be asking her where my goods were! Amazon will be losing out in the long run, I wont be ordering from them again.

10/07/07 @ 13:03

Comment from anne-marie

Have just found all their depot numbers, hope this will help if you are not getting anywhere,

Or better still, this simple search using Thomweb gave
Home Delivery Network Ltd , Heathfield Industrial Estate , DEVON , TQ12 6TN , 01626 832545
Home Delivery Network The , Hitchin , HERTFORDSHIRE , SG5 1RT , 01462 421336
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NG , 023 8061 9866
Home Deliver Network Ltd , Lynx Trading Estate , SOMERSET , BA20 2NZ , 01935 432924
Home Delivery Network , Sunderland , TYNE AND WEAR , SR2 8QS , 0191-564 0924
Home Delivery Network , Dafen , DYFED , SA14 8QW , 01554 777877
Home Delivery Network , Warwick , WARWICKSHIRE , CV34 6QP , 01926 311404
Home Delivery Network , Rochdale , LANCASHIRE , OL11 3JR , 01706 352537
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NT , 023 8061 8398
Home Delivery Network , Yate , AVON , BS37 5QZ , 01454 316101
Home Delivery Network , Glenrothes , FIFE , KY6 2RU , 01592 773297
Home Delivery Network , Stoke On Trent , STAFFORDSHIRE , ST6 4PB , 01782 836071
Home Delivery Network , Park Royal , LONDON , NW10 7UA , 020 8961 8774
Home Delivery Network , Bolton , LANCASHIRE , BL3 6AX , 0870-154 5414
Home Delivery Network , Fareham , HAMPSHIRE , PO15 5ST , 01489 581544
Home Delivery Network , Lenton Lane Industrial Estate , NOTTINGHAMSHIRE , NG7 2TG , 0115-986 0431
Home Delivery Network , Gateshead , TYNE AND WEAR , NE10 0ES , 0191-495 2211
Home Delivery Network , Oldbury , WEST MIDLANDS , B69 3EX , 0121-552 5541
Home Delivery Network , East Kilbride , LANARKSHIRE , G75 0YA , 01355 233085
Home Delivery Network Ltd , Newbridge , MIDLOTHIAN , EH28 8LD , 0131-333 3651
Home Delivery Network Ltd , Morley , WEST YORKSHIRE , LS27 0BN , 0113-253 8226
Home Delivery Network Ltd , Basildon , ESSEX , SS14 3DT , 01268 286666
Home Delivery Network Ltd , Mitcham , SURREY , CR4 4HX , 020 8685 1032

10/07/07 @ 13:10

Comment from Mr Angry

I have my parcel!!!!

And how did I manage to get it?? I faked a bank statement with my delivery address on it! What sort of company won't accept a driving licence for ID but will accept any old piece of paper with an address on it!

I for one will not use any company that uses Home Delivery Network and does not give me a choice in couriers!

10/07/07 @ 15:01

Comment from ecky thump to anne-marie

*** Deleted ***

A reminder - if you use abusive language your comment will be deleted.

10/07/07 @ 22:22

Comment from Diane Tottle

Having read all the above comments I am keeping everything crossed for the delivery of the item I have ordered. As I am in France and have ordered from the UK I await developments with interest especially as the tracking number is only 10 digits long and the HDNL website asks for a tracking number of between 13 to 16 digits.
Diane

11/07/07 @ 17:24

Comment from ecky thump-Diane Tottle

just as well we dont deliver to france then isnt it,

christ on a bike, its like pulling teeth

13/07/07 @ 23:16

Comment from splash

first things first we deliver to masses amount of people everyday and have no problems. i suggest you start treating your delivery drivers with the same respect i'm sure they treat you with. i'm sure that if you have a problem your driver will deal with it the best they can or give you details to contact depots, companies etc. we aim to please and it is your constructive feedback that will help us to carry on to make us a better business as the customer always comes first.

14/07/07 @ 17:29

Comment from Another Ex - Amazon customer

I see. The abysmal,abusive, atrocious,hopeless,useless,idiotic,moronic, disgusting,lacklustre,uncaring, rude,10th rate,unprofessional, pathetic "service" from HDNL is all our(The customers)fault! Why didn't I think of that before, splash?

The French are quite fortunate then ecky thump. I doubt HDNL would be able to find it anyway.

14/07/07 @ 20:31

Comment from ecky thump

like it says on the van, customer first.

pity it doesnt say drivers last on it too as we seem to bear the brunt of everyones complaint no matter who's fault the problem started with

15/07/07 @ 18:41

Comment from ecky thump

evert hought you might need therapy?

blame us all you like but i went home with 980 quid in me sky rocket this week so forgive me if i dont give a sh** what your problem is

everyone on my round got their parcels last week, in fact i dont think i have had a single complaint against me or on my round in the last 12 months.

anwser that one!!!

15/07/07 @ 18:46

Comment from fed up admin staff

Hernan Rodriquez
As someone who works in HDNLâ€™s admin department, I get to see all three sides of the issues. On the one hand I have customers complaining to me about our lousy service; on the other I see what actually comes through to our depot and the level of help we get from our clients, such as Amazon; and I also get reports back from our drivers. Now, whilst Iâ€™m not going to try and make any claims that the company I work for is faultless or without blame, I am going to say that we are not entirely responsible for the all-too-frequently mediocre (and in some cases â€œf***ing dreadfulâ€) service that the customers receive. Roll the excusesâ€¦

Amazon are, quite frankly, utterly rubbish when it comes to helping us out. They have major issues with their systems losing parts of addresses â€“ whether they have recently changed their system since the contract with us started or whether their system is just not fully compatible with ours I do not know â€“ regardless, we often get parcels through that are either missing the house number/name, have the wrong postcode, or a completely different address.

When we try and contact them to resolve this, they generally take upwards of 3 days to respond and give answers that tend to be almost useless. One example that sticks in my mind was a query we had for a parcel addressed to a â€œMrs Smith, Hertfordâ€ (I kid you not); after waiting for two days we finally got the response â€œAddress is correct, proceed with deliveryâ€. It was several more attempts and further delay before they actually told us the full address and that was not before they had first moaned at us for not delivering the parcel in time.

Furthermore, they seem to be unaware of our delivery policy â€“ If a delivery fails then it will be attempted the next working day; if it fails again then the parcel is held at the depot for 5 working days whilst we await for further instructions or a re-delivery request.

This is the same policy that we have in place across the network, for every single client (we have literally hundreds) yet Amazon do not seem to feel this applies to them and they frequently make promises to customers that we are unable to honour. We do not offer a timed-delivery service as most of our drivers will have upwards of 150 parcels to deliver on a normal day.

However, it is not exactly uncommon for Amazon to promise a customer a delivery before a certain time, without first contacting us to find out if we can do this. As a result, the customer is let down and we end up with the complaint aimed at us. We (generally) only attempt Saturday deliveries on parcels that have been paid for as such but Amazon are constantly telling their customers that their parcel will be sent out again on Saturday, again without speaking to us. We can offer Saturday service but itâ€™s not a guaranteed delivery day as we donâ€™t get the parcel volume to justify having all 50+ drivers in to cover every single route.

Iâ€™m aware that, over Christmas, there were a horrendous number of parcels that did not get to customers in time. This is, again, largely down to Amazon (and a couple of other major clients that I wonâ€™t name) â€“ they badly fouled up their volume estimates and were utterly unprepared for the vast quantity of orders they got in the run-up to Christmas; I believe there was even a documentary show on terrestrial TV about the problems they were having. As we can only rely on our clients for volume estimates, we were similarly unprepared.

The depot I work at was expecting around 9,000 parcels a day and received 11,000 on average. At ~150-200 parcels per driver, that meant we were short by around a dozen drivers. Whilst we did our best to get new drivers in to cover, it takes anywhere between one and three months to train a driver up to a standard where they can clear their route every day.

15/07/07 @ 18:57

Comment from chichi

I cant believe this utter rubbish service, like everyone still waiting for my parcel. will never order anything from amazon again! since they use this rubbish delivery service HDNL...

15/07/07 @ 23:03

Comment from Budgiebob

Ordered an item from Amazon that was collected by these jokers a week ago, following the tracking my delivery has so far been to Oldham to Stockton back to Oldham on to Wembley and is currently back on its way to Oldham. I have a sneaky that they dont know where Hertfordshire is, maybe they should either a. post it and let somebody else have a go or b. buy a map

18/07/07 @ 16:17

Comment from Duncan

I was told by the 0870 number helpdesk 3 times that the depot would call me to arrange delivery but no one did.
They would not give me a phone number. They did give me an address but said I would be turned away

I followed Shane's advice near the top of this complaint list to obtain the local depot number and the guy couldn't be more helpful in arranging collection. Now why couldn't they give me the number in the first place....?!

18/07/07 @ 16:33

Comment from Duncan

I was told by the 0870 number helpdesk 3 times that the depot would call me to arrange delivery but no one did.
They would not give me a phone number. They did give me an address but said I would be turned away

I followed Shane's advice near the top of this complaint list to obtain the local depot number and the guy couldn't be more helpful in arranging collection. Now why couldn't they give me the number in the first place....?!

18/07/07 @ 16:35

Comment from Neil Warner

Some intersting comments here. As a director of a mail order business one thing comes to the fore in many of these comments and infusriates couriers and companies alike. We all work, most of us 9-5. If you as a customer order something why do you ask for it to be sent somewhere where no one will be available to collect it? Couriers should not leave it on your doorstep as if it is stolen a whole world of hate is opened up. I realise some companies don't allow deliveries to work and discourage personal calls but ringing home answer phones to discuss orders lengthens the process. We have rethought using HDN after your comments though.

19/07/07 @ 11:21

Comment from Neil Warner

Some interesting comments here. As a director of a mail order business one thing comes to the fore in many of these comments and infusriates couriers and companies alike. We all work, most of us 9 to 5. If you as a customer order something why do you ask for it to be sent somewhere where no one will be available to collect it? Couriers should not leave it on your doorstep as if it is stolen a whole world of hate is opened up. I realise some companies don't allow deliveries to work and discourage personal calls but ringing home answer phones to discuss orders lengthens the process. We have rethought using HDN after your comments though.

19/07/07 @ 11:24

Comment from Stephan

Mr Warner, why do such companies as yours not make it clear on their websites that their goods, by virtue of the delivery service they use, are not suitable for people who's homes are not occupied 24/7?

I am astonished in the this day and age, that delivery companies have not gor their act together. Its a multi-billion pound and growing market, especially since the advent of the internet.

The Royal Mail and Parcel Force for all of their faults have always had a simple system of arranging for collection if no one is at home. It has worked for years. What is complicated about running such a system.

I cannot believe that all these online companies expect their clients to be able to be at home. If they do, then what the hell happened to the entreprenuerial spirit?

Is it just me, or what?

19/07/07 @ 13:08

Comment from Budgiebob

Ok 1 week on my parcel has made it to Droitwich so thats err Olldham to Stockton friday to monday back to Oldham on tuesday off to wembley on wednesday and now off to droitwich on thursday does it get airmiles?

19/07/07 @ 15:25

Comment from Budgiebob

Just to prove
Date Depot Action Reason
12/07/2007 00:00:00 Customer Parcel Data Received
13/07/2007 14:32:04 Sort Centre - Shaw, Oldham Sorted
16/07/2007 03:06:44 Stockton Depot Received
16/07/2007 05:27:44 Stockton Depot Unable to Deliver Prime Sort error
16/07/2007 12:47:32 Stockton Depot Despatched from
17/07/2007 13:29:23 Sort Centre - Shaw, Oldham Sorted
18/07/2007 02:19:08 Wembley Depot Received
18/07/2007 02:24:54 Wembley Depot Received
18/07/2007 04:14:31 Wembley Depot Despatched from
18/07/2007 04:14:32 Wembley Depot Unable to Deliver Prime Sort error
19/07/2007 13:18:00 Sort Centre - Droitwich Spa Sorted

19/07/07 @ 15:30

Comment from hdnl manager

its not the drivers fault, or the managers fault or the company you order from fault.

the directors and higher powers that be within the company saw fit 4 months ago to make a few hundred redundancies. the work load hasnt dropped off and the staff that are left cannot cope with the volume of work.
they will not employ any more staff. so for now we all just have to lump it i'm afraid. .

for instance our depot lost 9 experienced and very good concientious drivers to redundancy. think about your workplace could you cope with the work load you have now but with 9 less people to do it.

just to give you some idea of the numbers those 9 people would have easily delivered 1,800 parcels per day

19/07/07 @ 22:17

Comment from tony_s

I've just been HDNL'd. I thought Parcelforce and CityLink were bad until I came across this lot. Allegedly "carded" twice - nothing left. Doubt the driver even bothered visiting the area! Can't believe that John Lewis Direct can use such a bunch of cowboys. Much as I dislike Tesco, their delivery system is second to none. You can book time slots or pick up in store. When other online retailers catch up, the likes of HDNL will end up where they belong - out of business.

20/07/07 @ 08:47

Comment from ALEX HARDIE

GUESS WHO DELIVERS YOUR PARCELS TO TESCOS SO YOU CAN PICK THEM UP ON TIME THATS RIGHT HDNL

21/07/07 @ 15:26

Comment from Sceptic

Guess which company wouldn't dare treat Tesco with the same comtempt it does with a lot of it's private individual customers.

I have no power to do anything when you fail to deliver my parcel. If you gave Tesco the same service they'd kick you to the kerb quicker than you can say "invisible failed delivery note"!

23/07/07 @ 13:26

Comment from Another Ex - Amazon customer

Well said, Sceptic!

23/07/07 @ 15:01

Comment from Dave

I amazed that the company is still in business if they don't even know where their own depot is. I have an undelivered card, I called them, looked on their website and I still don't know where they are located. No match for parcelforce or DHL. I hope I never have the misfortune of dealing with them again.

23/07/07 @ 17:42

Comment from Dave

I amazed that the company is still in business if they don't even know where their own depot is. I have an undelivered card, I called them, looked on their website and I still don't know where they are located. No match for parcelforce or DHL. I hope I never have the misfortune of dealing with them again.

23/07/07 @ 17:48

Comment from Rev Napalm

HDN are the worst delivery company i have dealt with. I had to take a half day leave to go to Wembley to get two parcels to find they had try to deliver one, forged a signature at my house and left it outside the house in full vire. Luckily, nothing was taken. However, both parcels i have had to collect have been opened! I assume nothing decent to nick! Hope amazon are saving a lot of money as amazaon are going to lose a lot of custom.

23/07/07 @ 20:29

Comment from Josh

Having had a failed delivery, I just found the local depot no. via 192, spoke to an incredibly helpful woman who contacted their driver for me in his van whilst i waited, to advise how to get to my address (we are realy hard to find even with SatNav). I have never had this level of service from any other delivery company! gues i must be incredibly lucky....but let's see if the parcel turns up.

24/07/07 @ 12:53

Comment from Zibbo

I ordered several large books from Amazon last week, and noticed that the ship carrier was HDNL. Having never heard of them, I Googled around and found this website.. and then became rather anxious about whether my parcel would ever arrive.

However, it arrived today, safe and sound, several days inside of Amazon's delivery estimate. So, a smooth and hassle-free transaction.

Just thought I'd even out the debate a little.. HDNL are capable, at least in principle, of doing their job properly.

24/07/07 @ 18:59

Comment from Zibbo

I ordered several large books from Amazon last week, and noticed that the ship carrier was HDNL. Having never heard of them, I Googled around and found this website.. and then became rather anxious about whether my parcel would ever arrive.

However, it arrived today, safe and sound, several days inside of Amazon's delivery estimate. So, a smooth and hassle-free transaction.

Just thought I'd even out the debate a little.. HDNL are capable, at least in principle, of doing their job properly.

24/07/07 @ 19:01

Comment from Zibbo

.. and apologies for the double-post.

24/07/07 @ 19:05

Comment from Caroline

Oh what s site! I'm expecting delivery from BOTH Amazon AND Argos over the next couple of days. Having used Amazon in the past for small items delivered by Royal Mail with no problems, I am expecting delivery of a larger item which was and I quote from HDNL Tracking system "Despatched from Sunderland Depot at 25/07/2007 04:52:35" so hopefully my son will get his new pushchair before the weekend. I do have to say that I have never had any problems with Home Delivery Network for Argos and I am delighted that considering where I live can be confusing for most ordinary folk, HDN seem to know where I am. I am very much hoping that after reading comments (rather nasty ones too especially from what appears to be a 'driver' which I think is very unprofessional), that I do receive my goods. Will update if necessary.

25/07/07 @ 09:25

Comment from jan

I can only say that my dealings with HDN have been positive. I ordered a carpet cleaner from Amazon on Sunday July 22nd. Amazon e mailed me to say they had dispatched it on Monday, 23rd. I phoned my local HDN depot on Tuesday and a very polite lady told me that it hadn't reached the depot as yet. I tracked the parcel this morning, tracking info said it had reached my local depot and was loaded on a delivery van at 6:50 this morning. A phone call to the depot verified this. My parcel was delivered at 11:20 this morning. So all i can say if you phone your local depot they are very helpful.

25/07/07 @ 12:01

Comment from Caroline

Well, my Argos order arrived today(couldn't track this) but still waiting on Amazon. I have a feeling that it will turn up tomorrow as it doesn't appear to have reached my local depot - wherever that is. Any idea where the nearest depot is to SP4 in Wiltshire? As long as my Amazon order arrives before the weekend all will be ok with the world.

25/07/07 @ 14:45

Comment from Georgie

Looks like I'm another unfortunate HDNL customer.

I ordered a few books and a dvd boxset from good old Amazon. It had to be despatched in 2 orders. The first lot came by royal mail, fit through my letter box and was delivered quickly with no problems.

Second batch unfortunately needed to be sent by HDN! My package was sent on 23.07.07. I today checked my status on Amazon and was suprised to find this:

Jul 25, 2007 01:55:17 PM CUSTOMER UK Left at doorstep
Jul 25, 2007 07:15:13 AM READING VAN UK Out for delivery
Jul 25, 2007 02:41:25 AM READING DEPOT UK Arrival Scan
Jul 24, 2007 09:56:22 AM PRIME SORT UK Arrival Scan
Jul 23, 2007 12:00:00 AM WEB CUSTOMER UK Carrier notified to pick up package

No such package was left on my doorstep, or any other area surrounding my house. I'm actually close to tears as I'm worried my items (totalling approx Â£50) have now been stolen.

So I have sent an email to Amazon, and will hopefully get a response tomorrow.

I just cant believe it! How is leaving an item on the doorstep a safe place? My nxt door neighbours are nearly always in as they are elderly. They have taken parcels for us from Royal Mail no problems. But HDN seem to think leaving an item in plain view is just fine and dandy!

Am also having problems with Amtrak who refuse to answer their phones, but thats a whole other story!

I hope this Amazon/HDN situation is rectified. I either want my items resent, or a full refund. Do you think Amazon have ever been sued?! Hmmm...

Anyways, just wanted to vent, feels good =]

25/07/07 @ 18:39

Comment from Debbie

I have found HDN to be absolutely appaling. I ordered with Robinsons Country Leisure over 2 weeks ago for a 2-4 day delivery. They failed the 2 first deliveries and left me cards with no parcel numbers on which meant I couldn't track it and got a rude reception on their customer service line (which is awful). I arranged delivery for yesterday and stayed at home, nothing arrived. I rang customer services again who told me the parcel had been put in the van but delivery had not been attempted! I cannot take another day off work knowing that the parcel may not even arrive! I asked them whether I could give them an alternative address, but apparently they don't do redirecting so I need to speak to the supplier. The supplier has just told me I have to take up redirection with HDN. Absolutely disgusting customer service.

26/07/07 @ 10:35

Comment from tony_s

It's pleasing to see that there are some positive comments about HDN. The problem, though, seems to be that their delivery success rate is not good! I spoke to John Lewis Customer Service at about 8 the other morning and the CS rep admitted that I was not the first person that day to phone in complaining about HDN! He also admitted that they have trouble contacting HDN. Seems John Lewis may be "considering" HDN's position. How long before Amazon follow suit?

27/07/07 @ 11:25

Comment from Adam Gaenby

Anyone needing the Stockton-on-Tees depot here is the number.

01642 566246

27/07/07 @ 15:32

Comment from Pete

Well have waited in for 2 days now for my parcel to come from BT via HDN. After being told by an advisor on the first day that I was "Carded" although I was in the house and, by the way no card, he went on to say that delivery would be the next working day. Stayed in another day and guess what. Don't need to say anymore. I have just checked the tracking on this order and it seems to be sat on a van for 2 days enjoying the views of Kent. Guys I run my own business, If I ran it like you do yours, I would not have any customers, can you explain how you keep yours. It is not customer service, It is not reliability, but it is something. Your website is also very unfriendly. there does not seem to be a comments page, maybe you don't want to hear what people think about your company or more to the point dont care.

28/07/07 @ 07:13

Comment from Another Ex - Amazon customer

No doubt someone from HDNL will say to you Pete:

a) You weren't in when they called (ie you're a liar).
b) You don't deserve to get the delivery anyway because you're a BT customer.
c) Your address label says something like "Peter Smith, Kent, UK"
d) You actually received the parcel, but being dishonest (and a liar) you've decided you want a refund and keep the product.
e)Who gives a monkey's anyway.

Or maybe they'll come up with something novel this time - but I doubt it will be an apology!

28/07/07 @ 17:59

Comment from elaine simpson

Very interesting reading all the above. If you contact home delivery Network they will not give out depot telephone numbers but i have since found out aberdeen depot is actually white arrow 01224 249299. What a boost finally got straight through to the depot instead of all this faffing about with Call Centres/ Hooray!!!!!!

30/07/07 @ 19:11

Comment from Valerie Rothlisberger-Jones

If anyone needs the phone number for the head office of Home Delivery Network, it is
0151 290 8500
I was told parcel was on the van to be delivered Monday. I saw the van come, pop a card into the mail box then drive away. I was in the garden, called, too late alas!! Was told parcel in van on Tuesday. No van. No parcel. I rang in the evening to be told driver had left a card (he hadn't) and the depot manager would ring me first thing Wednesday morning (today).
I had to ring Home Delivery Network on the number on the card. They said (again!) it was on the van and would be delivered today (they'd been telling me this since Monday) online tracking told me it had been held at the depot.
I rang enquiries for the number of their head office (because surprise, surprise, the 0870 number you ring donesn't know it and don't even have a number for their depot!!!!! I asked directory enquiries for their number but they are not in the book as Home Service Network, they are under a different name (why?????)
I finally got the number, asked for someone in charge and ranted. She took my number and said she would ring me back straight away, which she did and told me they would deliver within 20 minutes. Which they finally did.
Does one really have to do so much detective work to get a phone number of a head office to get something done with Home Network Service?????
It is a company I would never recommend and would strongly discourage friends and businesses to use.

01/08/07 @ 10:42

Comment from Georgie

An update of my situation. (see 25.07.07 @ 18.39)

The lovely people @ Amazon have resent my items, and thankfully it was with Royal Mail. It arrived safely yesterday morning.

God knows where my other items went... Probably been sold on *rolls eyes*

Hopefully wont have troubles with HDN again!!

Peace

x

01/08/07 @ 20:32

Comment from Marie

Can someone please help me. I need the number for their sort center in Droitwich Spa.

My parcel has been sitting in this sort center since 23/07!

03/08/07 @ 09:10

Comment from Kate

Thank you to the people who have supplied telephone numbers for the depots.
I wasn't in when HDL tried to deliver the first time. If they had put the parcel number on the first card then I would have phoned them and asked for them not to bother the next day as I wasn't going to be in.
They tried again the second day and this time left a parcel number.
I phoned the 0870 number and was told that they would send it to the depot and the depot would call me when it got there and tell me where the depot was. I was amazed that the woman at the 0870 number couldn't tell me where the depot was.

Thanks to this site I have found the number for my local depot and have called them. I can collect my parcel on Saturday! They will call me to confirm that the parcel is back in the depot.

Why couldn't they have done this in the first place?
Yes I ordered something to be delivered to an address where I knew I wasn't going to be in. But I am leaving my job soon and didn't want it to be delivered to my work in case it came after I left.
Also I thought this would be delivered by Royal Mail, collecting from them is easy as the depot is only 5 minutes from my house.

I don't think the drivers are to blame but the way the company is run. All it would take would be for there to be phone numbers of local depots on the cards and I think we would all be happy. That way we could have the parcels delivered at a time to suit us.

Saying that given the illiteracy of the earlier poster who claims to be a manager for HDN it's no wonder they are annoying so many people.

03/08/07 @ 16:03

Comment from james smith

Hi thereI am an ex employee of hdnl,I work at the call centre in bolton.We have no powers at all unable to contact the local depot or the driver,All they can do id email the the local and hope for a reply to the customer.

The depots are so overworked they dont normally have the to answer any question or complaints that are sent over.

When u ask the depot for a telephone number they arent able to give it to you,or the full address ,Unless you make yourself such a pain or just lie why u may need the information.

If we break company policy or try and help the cust in anyway we would be put down on markes.Some calls are listern into and marked depending whats happened.

The company has let so many staff go in the depots around the country to save money,even though the parcel they are getting are more and more each day,

They would send a driver with about 150 parcel's a day and the driver cant do that many,Most just lie on the scanner and say carded even though they havnt been to the propery because there under so much presure.

When u call the call centre they have no ldea whats going on really just use the same info the you can get from the website.We have to tell customers that parcel's were out for deliver even thought we had no ldea if they would be delivered or not.

The scanner doenst always update until the driver returns the depot,Or within or certain range of the depot.

So its quite easy to wait in for 12 hours and be told driver maybe on they way.and they wont turn up.

most managers couldnt careless and are busy doing staff sales orders or just chatting,Even if you asked one to take the call you couldnt solve,it would be very hard to get them to talk to the customer.

anyway any questions you have ask me and l will help all l can

04/08/07 @ 00:15

Comment from james

I forget to say all the calls l had about driver leaving parcels just about anywhere.inside bins on doorsteps or dropped over the wall and broken.

04/08/07 @ 00:21

Comment from John Combes

I have had a number of items recently delivered by hdl and have had no problems whatsoever, even though our house is hard to find

06/08/07 @ 08:28

Comment from Jimmy McLean

Guys, I'm saying pretty much what has been said before. They tried to deliver a parcel to my home address but unfortunately I was at work. Was assured that I would receive a call from the depot to go and collect it. However the depot was meant to keep it for 5 working days. I eventually found the depot number only to be told that they sent it back the first day! I now am Â£100 out of pocket as the sender will not refund me until they have it back - yep, could take 28 days. Pathetic!

07/08/07 @ 12:04

Comment from PJ

As most people here, I have had the same problem, I tracked the parcel using HDNL's website. Today (07 Aug) it said: 6:50am ON DELIVERY VAN (Daventry Depot). Then at 1:52pm UNABLE TO DELIVER (carded) except I have been hanging around my front door for hours waiting. but then later on at 5:00pm another UNABLE TO DELIVER (but I was still around my front door waiting) so I phoned Daventry Depot, and the woman said it had failed to deliver with a card posted and wouldn't explain why I hadn't received such Card. She said it will be sent tomorrow morning (or will it) fingers crossed.

07/08/07 @ 19:45

Comment from Point me to Play (dot) com!

Okay, think about it:

(i) The drivers say they have lots of parcels to deliver;
(ii) The drivers say they have very little time to deliver in;
(iii) A lot of customers don't appear to receive that elusive 'delivery card', and
(iv) The drivers say that they get paid for the trip, whether or not the parcel is delivered.

To me, it looks as though some drivers - knowing they'll get paid for two visits if they have to make two visits - don't even bother with that first visit (hence the lack of delivery card), waiting instead for the second or third delivery before they leave the parcel. They just sign off the deliveries as 'not in'/'not received'/'lives in a flat'/etc. etc. and reap the rewards.
Lovely stuff - two/three lots of payment for one delivery. Where do I sign up?!

07/08/07 @ 19:46

Comment from y

THANK YOU ALL for the precious information written in here. As well, i just had a nightmarish episode with my amazon order delivered by this joke of a company called HDN...not gonna write the whole story but basically if it was not with LOADS of emails to the entire directors and marketing (plus a couple of phone calls to the depot and 10 calls to the call center) i wouldn t have managed to get my parcel after 2 weeks of madness. So thanks again to everyone that shared their info and all the emails. that was my first and last order at amazon. and to Home delivery Network; i d say: you are the biggest joke ever!!

y.

09/08/07 @ 21:46

Comment from Tushar

i had the same problems as mentioned earlier .
0870 guys were elusive, refused to give me address of stockton-on-tees depot. fortunately someone posted their number.
I called 01642566246 and spoke to a lady Silvia. she was very helpful , she gave me the address and called me back in 5 min to tell me that my parcel was ready for collection.
I will leave in an hour to get my parcel.

The stockton-on-tees depot address is given below.

Home Delivery Network
Macklin Avenue
Cowpen Lane Industrial Estate
Billingham
TS23 4BY

10/08/07 @ 11:22

Comment from Ahmad Zol

Utter Rubbish!!

09/08/2007 18:48:59 New Cross Depot Unable to Deliver Carded
09/08/2007 18:48:59 New Cross Depot Unable to Deliver Carded.
Delivery to my office, but they only came in at 6.48pm. Who in their right minds would work that late?

10/08/2007 10:30:33 New Cross Depot Unable to Deliver Carded
Pah!! I was in the office all the time.

No cards received. I had to go to all departments to check 3-4 times for this, but nobody saw anyone coming from Home Delivery Network...

Avoid at all costs....

10/08/07 @ 23:26

Comment from Lisa Morgan

I am having the same issue

here is what i wrote to the today

"I am absolutely discussed with your service.

I order a product from BT and was told it would be delivered on Monday 13th August before 6pm and required a signature.

I arranged for my partner to take the day off work (therefore losing earnings), we were told we would be telephoned 2 hours prior to delivery. After no phone call and no delivery we made various calls to your company. We were assured that the parcel was on it's was and would be there before 7pm (an hour after the delivery slot we were told).

At 7.30-7.45pm we had still received nothing. I called your company to complain and asked them not to try and redeliver but to keep and the depot and I would collect myself.

Today I rang your company again to ensure the parcel was left at the depot so I could arrange collections. THE PARCEL HAD BEEN SENT OUT! I was also told that my parcel was not even loaded on the van! That was unacceptable my partner had lost a days earnings (for nothing) I had spent all afternoon on the phone and been lied to by your colleagues.

I then asked for your Romford depots phone number so I could ask then to contact the driver and give me an estimated delivery time so I could arrange for my partner to take time off work (and lose earnings) again. I was told they couldnâ€™t give me the number, I then asked to speak to management, I was told I could not speak with them also.

I managed to find the Romford depots phone number anyway and called them.

They told me that in fact the delivery had gone out yesterday (so one of your colleagues are lying) and that they tried to deliver (also a lie as my partner was there all day) and a calling card was left (no card was left). I have asked them to contact the driver so I can find out what time he is expecting to come and arrange for someone to be there but apparently they can not (very unlikely as I'm sure he has a mobile phone or pager).

This is totally unacceptable service and I want something done about this NOW!!"

Lets see what happens...

14/08/07 @ 14:08

Comment from Tom

I won't bore you with the details of my HDN nightmare, but thought this might be amusing to share. Part of my tracking reads as follows;

Aug 13, 2007 04:36:48 PM EASTLEIGH DEPOT UK Arrival Scan
Aug 13, 2007 04:22:44 PM EASTLEIGH VAN UK Delivery attempted - recipient not home

Therefore, HDN attempted a delivery at 4.22pm, then the package was scanned back in at the depot 14 minutes later.

I am in Bournemouth, the depot is 40 miles away in Eastleigh. 40 miles in 14 minutes. That means either the driver is fiddling his results, or he managed to drive back to the depot at an average speed of 160mph.

Now that's efficiency!

15/08/07 @ 12:47

Comment from Ali Critchlow

I too have recently suffered at the hands of Home Delivery Network Ltd.

Without wishing to bore you all with the precise details of my experience with them, I will simply say this:

Their service is utterly appalling! Their staff (I dealt with at least 4 different people) are utterly incompetent and the company as whole makes a mockery of the phrase "home delivery".

I was lied to, misled and had my time and more importantly, my money wasted by this deplorable firm.

I urge Amazon to relinquish all their ties with this firm as they are clearly dragging their name through the mud.

Something should be done about this company - they should not be allowed to operate in the way that they do. Does anybody know of some kind of regulatory body for delivery firms? I really think this company should be publicly and officially "named and shamed" for the way in which they treat their customers.

15/08/07 @ 13:14

Comment from Duncan Ross

It really is amazing. I have just spent 15 minutes talking to someone at their call centre (who was very pleasant). But all they can do is come back during the day (when I am not in) to try to deliver something I didn't order. They don't do weekends or evenings, it seems. I asked to speak to a manager or supervisor, but apparently they don't have any. So now I have asked for my parcel to be returned to sender, in the hope that BT will never use them again and will send stuff through the post like they should.

15/08/07 @ 14:44

Comment from Sarah

After I read over a hundred of these comments, I finally realised that nobody actually pin-pointed the major problem of HDNL. As a recent HDNL victim, I personally think the company has many disconnections between call centres and depots and then the depots and drivers. Obviously the structure of the company is hugely problematic, with nobody bothering to review it. If, as HDNL employees and managers say, they have been working hard and trying hard to do their job probably, how can they ignore so many (hundreds, maybe thousands) complaints? It seems to me that there is no one in the company who is trying to find out where the miscommunication lies and alter and monitor it accordingly. An incorrect company structure will lead to misunderstandings between company and customers, departments and departments, employees and employees. Moreover, one further thing that I feel it is necessary to mention is that whoever manages HDNL personnel has at least done a good job on staff moral. I have to give the thumbs up for the courage of those people who work for HDNL in standing up for their company, regardless of its myriad shortcomings. To the manager of HDNL: you have got the right people, now you need the right management.

15/08/07 @ 22:09

Comment from Jim

I must comment on the service I have just received from HDNL. having read the comments I thought I would find myself in the same predicament, but quite the opposite. I checked the tracking on line as follows.
14/08/2007 00:00:00 Customer Parcel Data Received
15/08/2007 23:57:33 Glasgow Depot Received
16/08/2007 07:32:17 Glasgow Depot Loaded onto vehicle

Received package 16/08 at 16:03.
For me at least a very good service.

16/08/07 @ 16:16

Comment from Nocturnal Lacky

I work for HDNL, I have also received all of my orders (because I'm at home waiting for them!) on time and sometimes earlier than expected.
The comments from Sarah above are very much to the point, it would seem some areas of the business are badly managed.
HDNL is not new to the delivery business it's an amalgamation of 2 very old delivery businesses.
It's not HDNL that takes the wrong name address or more often than not the wrong postcode.
Other couriers may deliver nearly every parcel without damage but they're not delivering millions of parcels a week and so the ratio that each damages is probably the same. We do everthing we can get your parcel to you quickly and sometimes things are damaged the Rule of thumb is "Would I pay for it in that condition?" and if the answer is no it's reordered and returned.
Amazon and Dabs give you a tracking number for your parcel and a link to the HDNL site, use it, those companys that don't give you any info by email (BT for instance) Ring them and ask for the tracking number, they do know it i had to do it myself.

16/08/07 @ 20:47

Comment from james

its simple people ,do what i do , when your not working go to a shop and buy the item you desire , it aint rocket science , get a life

16/08/07 @ 22:31

Comment from james

comment from tom regarding tracking ,i have done this before , what happens is sometimes parcels get mislaid on the van , hard to imagine you assume , but when your van is packed front to back and nearly to the roof , sometimes parcels will wander ,ie into the space you have reserved for return parcels , undelivered etc on getting back to the depot you then find this parcel , which needs to be scanned as all do , but thats a rare occurence unless the driver is unfamiliar with the delivery area

16/08/07 @ 22:44

Comment from Another Ex - Amazon customer

Why do you constantly harp on a about people "getting a life" James. Have you not heard that internet shopping is the biggest commercial growth sector?
Perhaps you ought to drag yourself into the 21st Century and get a life yourself.

If I pay for a product and service, I expect to get them, otherwise I complain. What's wrong with that eh? Or is your life full of pathetic excuses?

17/08/07 @ 09:42

Comment from Nocturnal Lacky

UPDATE :
These are my recent delivery details for Amazon, Dabs and BT (I have had to alter a few numbers so i cant be traced

)

Tracking information for parcel number 8AMF017*****A002.
Date Depot Action Reason
02/08/2007 00:00:00 Customer Parcel Data Received
02/08/2007 19:47:02 Sort Centre - Droitwich Spa Sorted
03/08/2007 01:58:30 Morley Depot Received
03/08/2007 04:04:15 Rochdale Depot Received
03/08/2007 07:12:28 Rochdale Depot Loaded onto vehicle
03/08/2007 12:40:47 Rochdale Depot Delivered

Tracking information for parcel number 8199102*****A002.
Date Depot Action Reason
02/08/2007 00:00:00 Customer Parcel Data Received
02/08/2007 14:33:18 Sort Centre - Shaw, Oldham Sorted
02/08/2007 22:13:21 Morley Depot Received
03/08/2007 04:53:09 Rochdale Depot Received
03/08/2007 07:08:42 Rochdale Depot Loaded onto vehicle
03/08/2007 12:40:52 Rochdale Depot Delivered

Tracking information for parcel number 8BT2108*****a002
Date Depot Action Reason
10/08/2007 00:00:00 Customer Parcel Data Received
10/08/2007 14:51:22 Sort Centre - Shaw, Oldham Sorted
12/08/2007 13:48:48 Morley Depot Received
13/08/2007 00:15:08 Rochdale Depot Received
13/08/2007 07:28:21 Rochdale Depot Loaded onto vehicle
13/08/2007 12:23:06 Rochdale Depot Delivered

As you can see no problems!

17/08/07 @ 10:40

Comment from james

reply to ex amazon customer ,maybe your getting me mixed up with another james , that was my first post , anyhow in life we must accept that there will be problems , with deliveries , your internet , your mobile phone , your car please accept the fact that life is not always a breeze and stop moaning lol

be happy

17/08/07 @ 10:57

Comment from Lyndon Davies

I found this site while actually looking for a number for Home Delivery. (0800 015 1509) I returned home to find a card saying they had been unable to contact me by telephone to advise a date (no-one had called, I was at home all week and when not in, the ansaphone was on).
When I rang them they tell me the item has been delivered (given it's a elliptical cross trainer it's not hiding anywhere in my driveway and they couldn't have posted it) - when I queried it they said the driver's marked it as completed so someone must have signed for it - I should try my neighbours! There was nothing written on the card to indicate that though....What a way to run a company....

17/08/07 @ 15:40

Comment from Lyndon Davies

I found this site while actually looking for a number for Home Delivery. (0800 015 1509) I returned home to find a card saying they had been unable to contact me by telephone to advise a date (no-one had called, I was at home all week and when not in, the ansaphone was on).
When I rang them they tell me the item has been delivered (given it's a elliptical cross trainer it's not hiding anywhere in my driveway and they couldn't have posted it) - when I queried it they said the driver's marked it as completed so someone must have signed for it - I should try my neighbours! There was nothing written on the card to indicate that though....What a way to run a company....

17/08/07 @ 15:50

Comment from james

i worked for this company for 27 years as a driver , for my sins , most drivers are good ,they will go out of their way to deliver the goods to the customer , but i agree the system is a shambles and needs a good sort out , preferebly some good management who know how to run a delivery business

17/08/07 @ 16:31

Comment from Lance Vandersyde

HDN called on 8th August with my package while I was out. Fortunately I returned within a few minutes. They left a card saying package was left "In Blue Rec Bin by front door". This was a wheely bin that had been put out because garbage collection was that day. How stupid can you get? Makes me wonder if the drivers are hitting back against the negative press. I felt like this was really "sticking it up me".

18/08/07 @ 11:17

Comment from Another Ex - Amazon customer

"maybe your getting me mixed up with another james"

My apologies James!

18/08/07 @ 11:38

Comment from Nocturnal Lacky

Lance Vandersyde

It's good to hear you received it on time

18/08/07 @ 12:55

Comment from Pradip Patel

no wonder Amazon can't make a profit if they use these bunch of cowboys. My wife was expecting a delivery today and arranged for it to be delivered to the shopping centre she works at. The online tracking says they were unable to deliver so they carded. unbelievable, maybe they pushed the doors instead of pulled them and assuned the shopping centre was closed.

This company is a disgrace.

Pradip

20/08/07 @ 15:41

Comment from Bobby Knutshurt

I have just read what the employees of this so called courier company have written and quite frankly they should be sacked on the spot.

No wonder the company is going to lose the Amazon contract and these so called HDNL employees will be made redundant.

All I can say is TOUGH.

Maybe if you did some work for your wage this wouldn't have happened.

You have yourselves to blame.

20/08/07 @ 18:17

Comment from Nocturnal Lacky

Bobby Knutshurt

"No wonder the company is going to lose the Amazon contract and these so called HDNL employees will be made redundant."

Don't make me laff!

we've been waiting for redundancy for years :o

*Waves* Goodbye Amazon!... who's next?

20/08/07 @ 18:47

Comment from Delbert D.Rivers

I work for HDNL.In addition to NOT being psychic/clairvoyant(I don't always know what's in the box which YOU'VE ordered!),I'm not a phone installation expert NOR a flat-pack(Made For Idiots) furniture assembler.It's called SELF-ASSEMBLY for a reason!So don't keep bloody asking/expecting me to install your poxy phones/broadband hubs OR put together your crappy little bedside cabinets.We're Delivery Drivers ie. we DRIVE around and DELIVER things.(well,that's when we can be bothered to go to your often inaccesible,out of the way places!).I'm sure that when some of you ungrateful customers order your goods,you imagine us drivers to drive around in Reliant Robins with just YOUR parcel on.NEWSFLASH-We don't!Unfortunately Ford Transit vans can't always fit through your tiny,narrow gateways-not even when,in your infinite wisdom,you decide to DECREASE the space between the posts!!!!!!!
And yes-those large,cumbersome parcels which we're trying to deliver to you ARE heavy and,if you can just tear yourself away from watching Jeremy Kyle for a second,we would appreciate some assistance.Maybe open a gate or door perhaps?Better still,lock your dogs away instead of picking them up whilst trying to sign for your goods.Strangely enough we don't always see the funny side of having our ankles and fingers bitten by cuddly,wuddly little doggies.As i told one snotty,rude customer the other day-if her dog bites me I'll have it put down!
One last point(for now).If you would like your parcels left in your shed/garage/greenhouse/swimming pool/summerhouse/stable or other extravagant building that you've wasted your HARD EARNED money on,then leave the bloody things open.Not rocket science is it?We're not allowed to kick your doors in or smash your windows.Yes,its a shame.
COMPRENDE????????

21/08/07 @ 06:42

Comment from Delbert D.Rivers

I work for HDNL.In addition to NOT being psychic/clairvoyant(I don't always know what's in the box which YOU'VE ordered!),I'm not a phone installation expert NOR a flat-pack(Made For Idiots) furniture assembler.It's called SELF-ASSEMBLY for a reason!So don't keep bloody asking/expecting me to install your poxy phones/broadband hubs OR put together your crappy little bedside cabinets.We're Delivery Drivers ie. we DRIVE around and DELIVER things.(well,that's when we can be bothered to go to your often inaccesible,out of the way places!).I'm sure that when some of you ungrateful customers order your goods,you imagine us drivers to drive around in Reliant Robins with just YOUR parcel on.NEWSFLASH-We don't!Unfortunately Ford Transit vans can't always fit through your tiny,narrow gateways-not even when,in your infinite wisdom,you decide to DECREASE the space between the posts!!!!!!!
And yes-those large,cumbersome parcels which we're trying to deliver to you ARE heavy and,if you can just tear yourself away from watching Jeremy Kyle for a second,we would appreciate some assistance.Maybe open a gate or door perhaps?Better still,lock your dogs away instead of picking them up whilst trying to sign for your goods.Strangely enough we don't always see the funny side of having our ankles and fingers bitten by cuddly,wuddly little doggies.As i told one snotty,rude customer the other day-if her dog bites me I'll have it put down!
One last point(for now).If you would like your parcels left in your shed/garage/greenhouse/swimming pool/summerhouse/stable or other extravagant building that you've wasted your HARD EARNED money on,then leave the bloody things open.Not rocket science is it?We're not allowed to kick your doors in or smash your windows.Yes,its a shame.

21/08/07 @ 06:44

Comment from Delbert D.Rivers

I work for HDNL.In addition to NOT being psychic,clairvoyant(I don't always know what's in the box which YOU'VE ordered!),I'm not a phone installation expert NOR a flat-pack(Made For Idiots) furniture assembler.It's called SELF-ASSEMBLY for a reason!So don't keep bloody asking,expecting me to install your poxy phones,broadband hubs OR put together your crappy little bedside cabinets.We're Delivery Drivers ie. we DRIVE around and DELIVER things.(well,that's when we can be bothered to go to your often inaccesible,out of the way places!).I'm sure that when some of you ungrateful customers order your goods,you imagine us drivers to drive around in Reliant Robins with just YOUR parcel on.NEWSFLASH-We don't!Unfortunately Ford Transit vans can't always fit through your tiny,narrow gateways-not even when,in your infinite wisdom,you decide to DECREASE the space between the posts!!!!!!!
And yes-those large,cumbersome parcels which we're trying to deliver to you ARE heavy and,if you can just tear yourself away from watching Jeremy Kyle for a second,we would appreciate some assistance.Maybe open a gate or door perhaps?Better still,lock your dogs away instead of picking them up whilst trying to sign for your goods.Strangely enough we don't always see the funny side of having our ankles and fingers bitten by cuddly,wuddly little doggies.As i told one snotty,rude customer the other day-if her dog bites me I'll have it put down!
One last point(for now).If you would like your parcels left in your shed,garage,greenhouse,swimming pool,summerhouse,stable or other extravagant building that you've wasted your HARD EARNED money on,then leave the bloody things open.Not rocket science is it?We're not allowed to kick your doors in or smash your windows.Yes,its a shame.

21/08/07 @ 06:48

Comment from Delbert D.Rivers

I work for HDNL.In addition to NOT being psychic,clairvoyant(I don't always know what's in the box which YOU'VE ordered!),I'm not a phone installation expert NOR a flat-pack(Made For Idiots) furniture assembler.It's called SELF-ASSEMBLY for a reason!So don't keep bloody asking,expecting me to install your poxy phones,broadband hubs OR put together your crappy little bedside cabinets.

We're Delivery Drivers ie. we DRIVE around and DELIVER things.(well,that's when we can be bothered to go to your often inaccesible,out of the way places!).I'm sure that when some of you ungrateful customers order your goods,you imagine us drivers to drive around in Reliant Robins with just YOUR parcel on.NEWSFLASH-We don't!Unfortunately Ford Transit vans can't always fit through your tiny,narrow gateways-not even when,in your infinite wisdom,you decide to DECREASE the space between the posts!!!!!!!

And yes-those large,cumbersome parcels which we're trying to deliver to you ARE heavy and,if you can just tear yourself away from watching Jeremy Kyle for a second,we would appreciate some assistance.Maybe open a gate or door perhaps?

Better still,lock your dogs away instead of picking them up whilst trying to sign for your goods.Strangely enough we don't always see the funny side of having our ankles and fingers bitten by cuddly,wuddly little doggies.As i told one snotty,rude customer the other day-if her dog bites me I'll have it put down!

One last point(for now).If you would like your parcels left in your,shed,garage,greenhouse,swimming pool,summerhouse,stable or other extravagant building that you've wasted your HARD EARNED money on,then leave the bloody things open.Not rocket science is it?We're not allowed to kick your doors in or smash your windows.

Yes,its a shame.

21/08/07 @ 06:52

Comment from James

For all those people sitting in there warm , cosy offices and homes , typing complaints to amazon , just remember the drivers deliver in all weathers , even inclement ie ; torrential rain , snow 6 ft thick , does it stop us trying to deliver ? NO , POLICE WARNING ONLY VENTURE OUT IN EMERGENCIES , yeah you getting your Jim reeves cd is an emergency , and yes we do choose this profession , ive been soaked through from 9am till 5pm ,would you ????

21/08/07 @ 09:12

Comment from Happy Customer

Having read this page with some trepidation, foolishly being in work and not waiting at home for my delivery, I went home at lunchtime to find a card saying my parcel was left at a neighbour's - and so it was. Not the first neighbour's house though so the delivery guy must have tried a couple and spent a few minutes doing so.

Clearly there *are* HDNL drivers who do a decent job.

21/08/07 @ 12:53

Comment from Fred

I am an ex employee of HDNL and the reason for leaving was I was just getting too pi**ed of with the hassle I was getting from everyone just trying to do a job. All drivers are under pressure from this company with the main reason that round drivers are way overworked and overloaded. I did not take out the 150 - 200 parcels a day like some drivers. My target was 146 mainly because my round consisted of 75% tennement flats and the rest houses, and most parcels were top flat deliveries.
Standing at tennement doors pushing buzzers to get in and asking neighbours to take their parcel and getting slated with abuse as to why I was buzzing their flat when the parcel was not for them really got my goat up. One guy threatened me with a 12 inch blade when I knocked his door to take a parcel for his nieghbour who stayed just 3 feet away from him in one tennement. That guy was lucky for I spent 12 years in the marine corp and am a black 2nd dan. If it wasn't for the fact that I had a case of wine in hand that blade would have been sticking out of his ass. And the guy who started shouting abuse to me (in front of his wife and half the street) because I was late in delivering M&S flowers to him for his wifes anniverary. Sure it was 6.30 pm and he was miffed but my van was down for 2 hours while someone came out to change the starter motor. No he did not know that, but did he have the right just to let fly because he did'nt get his flowers at 8am. Some drivers are out till 8 at night delivering the workload they have and it's a long day. The last thing a driver needs is someone giving them the verbals for something outwith their control. I tried to give the guy an explanation but he just kept ranting about M&S said his flowers would be delivered before mid day and that this was unbeleivable. I just walked away with his flowers and put them back in the van and drove away. He was running at the back of the van still ranting and raving like the lunatic he was. I got hauled up in front of the manager after his complaint but told I did the right thing, so it just goes to show the customer ain't always right. There are numerous more incidents that I could tell but just bare in mind that mostly all delivery drivers try to do a good job wherever they are and that some things are outwith their control like gaining access to security buildings, finding addresses that are not on street maps because they are new structures, address labels are wrong because whoever sent them in the first place did not get it right. There are numerous more and all delivery companies have these problems, not just HDNL. I'm afraid it's not just a case of sticking it in the van and taking it from A to B

21/08/07 @ 13:15

Comment from Ben

My problem is'nt with the drivers at all, it's the management and the admin side of the company.
I have never dealt with such a poorly run company.
I have been on the phone constanly to this company, every time I have been told that I would receive the package tomorrow.
I even stayed at home to receive the package, as it was important, yet no one turned up.
Finally 3 weeks pass, and I'm getting sick and tired off trying, so I got my wife to phone, who has a skill when it comes to getting answers, would you beleive it, they sent the package back to BT after I have been told countless times they where sending it to me.
I think some kind of petition needs to be started so that it can be showed to companys like Argos, Amazon, Bt and other large companys that getting involved with a cheap crappy company like this, is gonna loose them business.
And hopefully what ever idiot managing director will find himself back on the doll que.
Never been so cheesed of with a delivery company before.

Complete jerks.

21/08/07 @ 14:42

Comment from n/a

If you people are so worried about when you are going to receive you parcels then why dont you go to the shops and do your buying. You people are just lazy. You do not understand the processes involved in delivering the parcels because you have limited knowledge on the delivery network of any company be it Parceline, HDNL or UPS.

21/08/07 @ 21:24

Comment from dawn

i worked for hdn on a self employed basis delivering catalogues a few months ago.

they gave me the wrong catalogues for the addresses...after 2 weeks finaly got that problem sorted out...then found out they had given me to many envelopes for the catalogues i had to deliver...so waited another week until more catalogues came

and to top it off i have not been paid....AVOID THIS COMPANY.

22/08/07 @ 08:47

Comment from GoScrewYourself

Once again here are my parcel details for todays delivery:

Tracking information for parcel number 8arl250*****a002
Date Depot Action Reason
19/08/2007 00:00:00 Customer Parcel Data Received
21/08/2007 03:12:51 Sort Centre - Shaw, Oldham Sorted
21/08/2007 12:20:09 Morley Depot Received
22/08/2007 01:42:00 Rochdale Depot Received
22/08/2007 07:26:42 Rochdale Depot Loaded onto vehicle
22/08/2007 13:28:07 Rochdale Depot Delivered

it seems to me like there is'nt a problem with the delivery company, maybe u should check whether you have given the right address details.

Dawn if u didn't deliver any catalogues WTH do you want paying for

HDNL Putting The Customer First!

22/08/07 @ 14:03

Comment from GoScrewYourself

our company

Home Delivery Network Limited is the UKâ€™s largest dedicated home delivery service. With over 90 years combined experience, we deliver parcels on behalf of major clients to every postcode, every day.
our company

From fragile fresh flowers to bulky home furniture our network of parcel depots and specialist delivery hubs provide bespoke delivery and collection services for you.
our company

Each week 2.2 million parcels under 25kg are hand delivered by our 3500 friendly delivery drivers. Our specialist hubs handle larger items that require two-people to deliver to your room of choice.

HDNL Putting The Customer First!

22/08/07 @ 14:05

Comment from Austin

I would just like to say HDNL have much improved since some of these comments have been submitted. HDNL does have its problems im not denying that however as with every delivery service it provides good customer support but unfortunately has its limitations. HDNL cannot provide a time for delivery thats true but does offer other things, ie: Leave with a n/bour, leave somewehere secure if the parcel does not require a signature, collect from depot, re-direct for some parcels. What it cannot do is deliver parcel via a taxi which some customers have suggested and have the delivery driver sign for the parcel and just it in a bin amongst other things (who the hell would want a parcel left in a bin anyways)! The question is: Why order things to be delivered if you are never in, have no n/bours, dont have anywhere secure to leave the parcel, cannot collect from depot and have no other address for it to be re-directed to? Surely that tells you not to bother having anything delivered. And guess what... YES there are ppl out there that do this and wonder why they never receive there parcels. Absolute idiots! And another thing... if you are unsure about anything, question it with your supplier, it is not the fault of HDNL if your supplier has said HDNL will call prior to delivery, HDNL simply do not provide this service. And another thing...It also states on the card that HDNL return parcels after 5 workings days so why are customers still ringing HDNL to ask that very question, do ppl just not open there eyes anymore, i mean come on ppl, its not difficult, its there wriiten in black and white. Blimey! HDNL are a good service, i think that ppl just have far too high expectations and to be more realistic about what can be achieved.

22/08/07 @ 20:01

Comment from James

One good advantage of ordering through the Internet is , you needn't move from your chair , Then when you can't get off your backside to answer the door you can also complain in the comfort of your chair , The Internet is a great invention used mainly by the American people i think ,No wonder so many are obese . be health wise and take care all

22/08/07 @ 23:51

Comment from Jane

Same old story & I'm furious. After several days watching my delivery, ordered via Amazon, being sent from Droitwich-Wembley-Droitwich-New Cross for no apparent reason, I am told today the driver was unable to deliver. This is to my work address, a large City of London firm with a security desk manned 24/7, a reception desk on every floor manned 8am-6pm (this was at 4.30pm) and me sitting at my desk all afternoon situated in front of the lift from which the driver would have emerged should he have actually bothered to go to the floor stated in the address specified in my order. Now I know the driver was lying - there is simply no possiblity that there was no one there to accept my deliveryw. Why did I use Amazon super saver delivery?

Rant over, can someone please advise me what to do in order to either get a refund or actually see my delivery, bearing in mind I have no transport to attend the depot (or inclination to visit New Cross)?

23/08/07 @ 01:29

Comment from JC

Same old story & I'm furious. After several days watching my delivery, ordered via Amazon, being sent from Droitwich-Wembley-Droitwich-New Cross for no apparent reason, I am told today the driver was unable to deliver. This is to my work address, a large City of London firm with a security desk manned 24/7, a reception desk on every floor manned 8am-6pm (this was at 4.30pm) and me sitting at my desk all afternoon situated in front of the lift from which the driver would have emerged should he have actually bothered to go to the floor stated in the address specified in my order. Now I know the driver was lying - there is simply no possiblity that there was no one there to accept my delivery.

Rant over, can someone please advise me what to do in order to either get a refund or actually see my delivery, bearing in mind I have no transport to attend the depot (or inclination to visit New Cross)?

23/08/07 @ 01:32

Comment from I'm A Mouse In Need

Hi Jane, very sorry that your parcel hasn't reached you in time.
I can't be 100% on your particular problem without seeing what the HDNL Tracking system Details are, but I would hazard a guess that because you're in an office building the post code has not been recognised by the system, as it was designed for residential post codes. We are currently trying our very best to update the system, which silly as it sounds we are doing as we come across these "Unknown" post codes.
It could also be that the driver did find the address but the man at the main reception couldnt tell the driver where you actually worked or maybe the driver thought well i havent got 10 - 15 minutes to mess about going up and down in a lift trying to find you.

Either call the all the New Cross Home delivery network depot number: 02077325595 or 02077321444 or 02076358094 and see if they still have your parcel (I Doubt they will though) so that you can try to re-arrange delivery. Failing that you can ring Amazon and tell them that you would like it to be Re-delivered to Family, Friends or a Neighbour that you can trust.
If non of the above is possible get your money back from amazon.

P.S. We don't deliver to PO Boxes either.

Putting The Customer 1st.

23/08/07 @ 06:55

Comment from Carl

Not sure why there are delays however my item was dispatched, from Reading, on Monday.

Thursday and it's still not even at my local depot, and apparently I should be expecting deliver Tuesday.

Can't say I'm hugely impressed at an item taking a week to travel from Reading to London.

23/08/07 @ 12:44

Comment from lisa thomas

I have never had a bad experience with hdl, very pleasant drivers, quick delivery within the specified times and absolutely no messing about. Until now that is: I am not going to rant and rave because after reading through as many of the posted opinions as i possibly could, i can sympathise with everbody. But the problem is that i have ordered my son a nintendo ds lite for his birthday on sept 9th, i ordered it back in july from studio home shopping. It said there was a waiting time of 21 days which back then wasnt a problem at all, but now studio are telling me that the parcel has been despatched on the 15th august and the hdl tracking system is showing parcel data recieved on the same date, but nothing since. What has happened to my order? When will i recieve it? If somebody could please help me i would be very grateful, i just want my son to get his birthday present on time.
Thankyou Lisa

24/08/07 @ 00:37

Comment from Stuart

This is about Citylink, not HDNL, but it's my website so I can do what I like

My front door has a big metal knocker on it that you can't fail to hear anywhere in the house. I was waiting in today for a delivery when I heard a faint knocking noise, as if someone wearing gloves was tapping on wood. I went down and opened the door and found the Citylink guy on his way back to his van with my parcel. I just managed to catch him.

If I didn't know better, I'd say they were paid per delivery attempt not per delivery. Why else ignore a large metal ring and knock gently?

/rant over

24/08/07 @ 12:05

Comment from fred blogs

im a hdnl employee,i know what some of you think of us but were not all like that as i was a driver and i hate carding people i started work at 5 30am and got home at 7pm or later some times i got to know my customers and try to find out where i could leave a parcel if not in i did my best for the customer but i did have a bad area that i could not leave anything and the customers understood i tried loads of houses before carding them, at end of route i would see where i carded and go back through the route on way back to depot and try them again and they appreciated it

24/08/07 @ 20:24

Comment from dawn

response to goscrewyourself.

the catalogues were delivered after the total mess hdn made of the wrong delivery of catalogues to me was sorted out.

i sent my manifest in for payment for the job done ...12 phone calls and 2 letters later i am still waiting to be paid.

i am seriously thinking of taking it to the small claims court just out of principle...hdn is the worst company i have ever dealt with.

29/08/07 @ 09:29

Comment from J S

HDNL - cant give you a time, cant give you a saturday, cant tell you when the local depot is open, or barely where it is! can't do much really apart from be generally unhelpful. Ah well - BT are trying to deliver something to me from them - I have no idea what it is, as they havent advised me, so I'm leaving them now as they're about as incompetent as HDNL. Bye bye! Nice knowing you both!

29/08/07 @ 22:39

Comment from J S

HDNL - cant give you a time, cant give you a saturday, cant tell you when the local depot is open, or barely where it is! can't do much really apart from be generally unhelpful. Ah well - BT are trying to deliver something to me from them - I have no idea what it is, as they havent advised me, so I'm leaving them now as they're about as incompetent as HDNL. When i aske dif HDNL could do a staurday as their website proudly claims they do, or even let me pick up my mystery gift on saturday, this depended on 'people wanting to do overtime' - wow - great news for the customer! Bye bye! Nice knowing you both! Putting hte customer LAST

29/08/07 @ 22:42

Comment from J S

HDNL - cant give you a time, cant give you a saturday, cant tell you when the local depot is open, or barely where it is! can't do much really apart from be generally unhelpful. Ah well - BT are trying to deliver something to me from them - I have no idea what it is, as they havent advised me, so I'm leaving them now as they're about as incompetent as HDNL. When i aske dif HDNL could do a staurday as their website proudly claims they do, or even let me pick up my mystery gift on saturday, this depended on 'people wanting to do overtime' - wow - great news for the customer! Bye bye! Nice knowing you both! Putting the customer LAST

29/08/07 @ 22:45

Comment from J S

HDNL - cant give you a time, cant give you a saturday, cant tell you when the local depot is open, or barely where it is! can't do much really apart from be generally unhelpful. Ah well - BT are trying to deliver something to me from them - I have no idea what it is, as they havent advised me, so I'm leaving them now as they're about as incompetent as HDNL. When i aske dif HDNL could do a staurday as their website proudly claims they do, or even let me pick up my mystery gift on saturday, this depended on 'people wanting to do overtime' - wow - great news for the customer! Bye bye! Nice knowing you both! Putting the customer LAST

29/08/07 @ 22:49

Comment from Liam Calland

HDNL are truly awful. I work at a radio station in the centre of Bradford and have had dozens of delivery's from Amazon to my work address. Yet the first time HDNL are the carrier, they can't find the address after going out 3 times to try and locate the address!!!!!

Another item I ordered on Amazon which was dispatched days after the HDNL item has just been delivered via TNT. Yet I am still waiting for the HDNL delivery.

I have just sent a complaint off to Amazon and mentioned all the complaint on this site about HDNL.

What really annoyed me is on the tracking page it said "CARD LEFT" and right next to that it said "DRIVER COULDN'T LOCATE ADDRESS" How can they leave card if they can't find the building?!!!

30/08/07 @ 14:04

Comment from Liam Calland

HDNL are truly awful. I work at a radio station in the centre of Bradford and have had dozens of delivery's from Amazon to my work address. Yet the first time HDNL are the carrier, they can't find the address after going out 3 times to try and locate the address!!!!!

Another item I ordered on Amazon which was dispatched days after the HDNL item has just been delivered via TNT. Yet I am still waiting for the HDNL delivery.

I have just sent a complaint off to Amazon and mentioned all the complaint on this site about HDNL.

What really annoyed me is on the tracking page it said "CARD LEFT" and right next to that it said "DRIVER COULDN'T LOCATE ADDRESS" How can they leave card if they can't find the building?!!!

30/08/07 @ 14:07

Comment from Emily

HDN where supposed to deliver my Topshop order to my place of work which has a 24-hr manned security hut at the gate who are always happy to sign for parcels. However they're tracking page claims they couldn't deliver so left a card - absolute nonsense!! To leave a card it would either have had to have been at the security hut or at reception and both are manned 24 hours for security purposes. It's impossible that they arrived but couldn't deliver; it's clear that they haven't been anywhere near my work. How can they blatently lie like this???

30/08/07 @ 16:23

Comment from James

don't you people read whats in these posts ? don't order from amazon !!!!!! i got a letter saying i had won 615k euros do i try and claim it ??? no because i know its a load of crap , if you aint happy with the supplier or delivery company go elsewhere , amazon aint the be all and end all for gods sake give me strength lol

30/08/07 @ 20:01

Comment from James

don't you people read whats in these posts ? don't order from amazon !!!!!! i got a letter saying i had won 615k euros do i try and claim it ??? no because i know its a load of crap , if you aint happy with the supplier or delivery company go elsewhere , amazon aint the be all and end all for gods sake give me strength , or pay extra if your so concerned about receiving your goods .

30/08/07 @ 20:06

Comment from James

don't you people read whats in these posts ? don't order from amazon !!!!!! i got a letter saying i had won 615k euros do i try and claim it ??? no because i know its a load of crap , if you aint happy with the supplier or delivery company go elsewhere , amazon aint the be all and end all for gods sake give me strength , or pay extra if your so concerned about receiving your goods .

30/08/07 @ 20:09

Comment from James

don't you people read whats in these posts ? don't order from amazon !!!!!! i got a letter saying i had won 615k euros do i try and claim it ??? no because i know its a load of crap , if you aint happy with the supplier or delivery company go elsewhere , amazon aint the be all and end all for gods sake give me strength , or pay extra if your so concerned about receiving your goods , and stop moaning about things that really mean jack shit in this life .

30/08/07 @ 20:14

Comment from James

and theres silly me thinking we live in a free country with free speech ha what a joke may as well be in america

30/08/07 @ 20:16

Comment from james

reply to emily , topshop !! havnt they got shops in every town and city ?? or do you live and work in the countryside ? i know we all have busy lives these days , but some people just use that as an excuse for being lazy

30/08/07 @ 20:30

Comment from james

must admit though since ive been working for them i have a strange craving for bananas lol

30/08/07 @ 20:36

Comment from Goldilocks

I am so relieved that I am not the only one who thinks that home delivery network is the worst delivery company ever. They tried delivering a parcel from Holland to me on Friday, I wasn't home, so they left a card saying they would try again on Tuesday morning (Monday was a Bank Holiday). I was home til 11 am, but nothing. So I rung them, specifically told them I would be in til 10 am or to try my neighbours. Got home Wednesday, no parcel and no card. Rung again, for some mysterious reason it was held back at the depot. They claim they have a depot where I live, but they wouldn't give me the address or phone number. So left instructions again that I would be home til 10 am and otherwise try my neighbours. If the depot is in my town, how hard is it to get to my house before 10 am? Got home Thursday night and there was a card that they tried my neighbours, but no-one in. Rung again and I was told the depot will get in touch within 24hrs but they are probably not open on a Saturday. And all next week I am at work at 7 am. how can people who work ever get a parcel delivered from them. You try to help them by giving them alternatives, but they rather do it the difficult way and then make out it's your fault for not being in. What am I supposed to do, take a day off so those incompetent people can deliver a parcel???

30/08/07 @ 23:00

Comment from Goldilocks

Oh and for you drivers saying that it's your own fault if you order something but you're not in. Firstly sometimes people send you gifts like in my case it was a surprise goodie box from home. So how can I plan that? And I shouldn't have to take a day off to have a parcel delivered. Secondly my boyfriend buys and sells a lot through ebay and we never have any probs with royal mail or other delivery services because they offer good alternatives for when you're not in. If it's Royal Mail I can go to their depot next day or on a Saturday (oh shock and horror a Saturday, surely you are not supposed to be able to pick a parcel up or have it delivered on Saturday that must be against HDN policy) and pick up my parcel.

30/08/07 @ 23:41

Comment from Ria

I thought it was me just having a bad day. I stayed in all day yesterday waiting for my order via HDN. I wasn't even given a time slot, all that was said it would be delivierd before 6pm. Of course no delivery. When i tracked my order it said they had tried to deliver twice and a card had beeb left, hmmm no card and I was in all day waiting for my doorbell to ring. Now they're saying today, Why do I feel its not going to happen!

31/08/07 @ 14:24

Comment from Jamie

Oh boy is it really that bad!!? You know I read these complaints and shake my head in disbelief. Iâ€™ve been a delivery driver for this company for many many years and I can tell you thatâ€™s its half the companyâ€™s fault and half the clients fault to whether a parcel get to its final place of destination or notâ€¦ Firstly, when ordering and typing in or saying the address please make sure it is the FULL and CORRECT address with the CORRECT POSTCODE as you will be surprised at the comments I receive from the clients when we finally get the correct address, for example: A road with numbers from 1 to say 100 and you put a house name on the address but hey! What do you know?? youâ€™ve not got the house name anywhere to be seen on your property or its covered up and oh yeah youâ€™ve put a name instead of a number, how very helpful and lets not forget that when we do finally find you you say â€œwell the post man know where I liveâ€ yes thatâ€™s right and now so do Iâ€¦ Letâ€™s try this exampleâ€¦ When the client is not at home we should leave a card saying what day/time who itâ€™s from and where itâ€™s left if able to, but if weâ€™re not able to leave the parcel then you should have enough information on the card to think (that day) (and PLEASE not the 2nd day of trying as you are wasting our day as well as your day) now should I ring to have it redirected or as there seems to be a time I know he will be around in this area somewhere in that time on the card (now I know I may be the only one putting the time on the card and I hope very much that Iâ€™m not the only one with the sense to do it) so Iâ€™ll stay in if able to and if not I will leave a not on the door saying where its safe to leave it.. But alas no the amount of you people who either forget or leave it too late is beyond me and so this I point the finger for blame to youâ€¦ Please remember we are not all bad, we like you are here to do a job so try and make it a bit easy for us as well as you and hopefully we will both get a better serviceâ€¦

31/08/07 @ 21:10

Comment from dawn

hdn advertise for self employed couriers to deliver their catalogues.

what they fail to say is that when you have delivered the catalogues and ask for payment they will completly ignore you and hope you will get tired of trying to get the money they owe you.

i am on my 14th attempt to get paid for a job i did for them months ago.....DO NOT TOUCH THIS COMPANY WITH A BARGE POLE.....it makes me wonder just who was paid for the job i did..?????

03/09/07 @ 10:47

Comment from Stuart

Top marks to Parceline. I had a phone call from the delivery driver to tell me he was a couple of minutes away and to confirm exactly where I was. The call seemed to have been routed through their head office somehow as the Caller ID wasn't a mobile number. See, it can be done well, you just have to put some effort in to it.

03/09/07 @ 11:33

Comment from james

sorry to hear you havnt been paid dawn ,but that doesnt suprise me with this company there always cocking the wages up , at least you havnt got to scan them though , by the way leave them in a secure place not the doorstep as we all do lol

04/09/07 @ 01:23

Comment from james

a driver can earn 150+ for a sat and 200+ easy for a sun on cats hence couriers

04/09/07 @ 01:27

Comment from james

i worked for them 27 years as a driver , ive seen drivers with 1600 on top for 1 weeks pay , were not all thickos lol but any questions fire away

04/09/07 @ 01:38

Comment from Richard

Hey, you lot think HDN are bad, try City Link. The last time they delivered to my house the driver punched my wife in the face and kicked her legs. Her mistake was asking to look at the parcel before she signed for it as it looked damaged, the driver claimed she snatched it out of his hand. She slammed the door in his face and found that he had left his clip board in the hall way, this delayed him enough that the police were able to arrive in time to arrest him. We've never ever had an apology from either the driver or City Link. So next time HDN let you down, be grateful it isn't City Link. Oh and yes we have had delivery's made to us from HDN and there has never been any problems.

04/09/07 @ 13:22

Comment from marc leighton

absolutely rubbish service...twice now ive been told my parcel is coming and they have not delivered. phone to confirm an exact day and took day off work and still they still never turned up....ring up next day and they tell me my parcel is sitting n depot at newhaven...not even an apology...i fail to see how this company can survive when so many complaints...obviously they are not a 'customer aware' company

05/09/07 @ 17:47

Comment from marc leighton

absolutely rubbish service...twice now ive been told my parcel is coming and they have not delivered. phone to confirm an exact day and took day off work and still they still never turned up....ring up next day and they tell me my parcel is sitting n depot at newhaven...not even an apology...i fail to see how this company can survive when so many complaints...obviously they are not a 'customer aware' company

05/09/07 @ 17:51

Comment from Alan Walters

They tried to deliver my Amazon parcel today while I was at work.

I rang the depot and said i wouldn't be in tomorrow either so don't bother trying to deliver it.

Their website says they deliver on Saturdays, so i says 'can i have it on Saturday?'

'We don't deliver on Saturdays' say's them.

Ermm??What??

The sad thing is I have another Amazon order being dispathced today, and guess who it's to be delivered by.........noooooooo!!

05/09/07 @ 18:19

Comment from james

they do deliver saturdays but you would pay extra , its tesco , argos and flowers from m&s , interflora etc , maybe other companies now but you would have to pay extra for saturday delivery they only have about 5 drivers covering around 50 routes

06/09/07 @ 00:07

Comment from james

in reality people expect to pay peanuts and expect a top notch service ??? well im afraid in this day and age of dog eat dog it doesnt work that way you get what you pay for im afraid

06/09/07 @ 00:17

Comment from Steve Turnbull

Oh my god what a load of incompetent fools. I work ona business park and the first time HDN tried to deliver my Amazon order said "wrong address" even though i've been using this for more than 4 years without any problem. The second time they delivered they said "no one home" its a business park! i even left my number but no one called! i then spoke to Amazon and HDN who said they would deliver it the next day (3rd attempt) but guess what it was left at the depot and not sent out for delivery ho hum. They said they left a card and the item is in the depot about 15 miles from where I work GREAT! so i've cancelled the order and it's being sent back to Amazon. I also told amazon to put a note on my account saying not to send anything to me using this network again. They said they have done it but I won't be ordering anything from Amazon until I know for sure. Next time i decided to buy something from Amazon i'll contact them first to make sure its not sent using HDN.

06/09/07 @ 09:52

Comment from james

reply to steve , these drivers have a set target to achieve , if its a local route your drop rate could be anything from 20-25 parcels per hour , which gives the driver 2.5-3 minutes per drop , now think the driver is in joe bloggs street , he has 3 minutes to drive to your business park find somewhere to park find your business make the delivery and get tohis next drop all in 3 minutes , thats why drivers aint to keen on delivering to business parks

07/09/07 @ 10:10

Comment from james

thats why you see drivers racing around like madmen , sometimes you can make time up with multiple drops but their rare ,if a driver took an extra minute per delivery say on a 200 target that would add 3.2 hours to his working day which he doesnt get paid for , would you work 3 hours for nothing ??

07/09/07 @ 10:18

Comment from Annoyed Frustrated and Confused

I have ordered a dress of laredoute four times and always had the money returned to my account after 2 weeks.I was a bit confused and called them out on it, according to them it seems the delivery never left the depot.
On this occassion I just got carded , which is an improvement, however the card had no tracking number and the wrong phone number and it was from HDN suddenly it becomes clear, the nightmare begins. In searching for their number, I found this site a decided to call them before i read through the whole site, well all your comments are true. I cannot believe the dress could not have been left with my neighbour who is always in, cannot be redelivered tommorow which is Saturday, can not be rediredted to my workplace as was done by interlink express when i purchased a dress from warehouse.
The mind boggles at the archaic way in which things are done. Laredoute gave me a 14day delivery time which meant I could not sit at home and wait; unfeasible. HDN's depot is 15 miles from where I live, on the outskirts of Birmingham.
I find this quite frustrating, the same drivers spewing their rants would be thr first to complain about bad service from banks, supermarkets etc. I do not understand why we as people do not try to do our jobs to the best of our abilities and exceed customers expectations, i bet we all work in a capacity that impacts on other people, if only we could pay good service forward. Based on the information I have got from this site, I will always enquire as to the delivery service to be used before I pay for anything.
I feel so disheartened at the we as customers are treated. Since there seems to be a retraction in consumer spending, mayybe this would act as a catalyst to ensure businesses see excellent customer service as a competitive advantage.

07/09/07 @ 19:35

Comment from james

ive had bad service from banks , gas and electric suppliers , shops in general , in fact you name it , i usually go elsewhere , doesnt that make sense ? what i dont do is moan on about the poor standard of service i'm getting because i'm a v.i.p who derserves better service , get a grip lol sorry folks just like winding you all up

08/09/07 @ 00:07

Comment from John

I used to work for these jokers, HDN,in management capacity, and have sympathy with both customers and drivers alike.

You may find the below helpful!

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Home Delivery Network The , Hitchin , HERTFORDSHIRE , SG5 1RT , 01462 421336
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Home Delivery Network , Sunderland , TYNE AND WEAR , SR2 8QS , 0191-564 0924
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Home Delivery Network , Oldbury , WEST MIDLANDS , B69 3EX , 0121-552 5541
Home Delivery Network , East Kilbride , LANARKSHIRE , G75 0YA , 01355 233085
Home Delivery Network Ltd , Newbridge , MIDLOTHIAN , EH28 8LD , 0131-333 3651
Home Delivery Network Ltd , Morley , WEST YORKSHIRE , LS27 0BN , 0113-253 8226
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Home Delivery Network Ltd , Mitcham , SURREY , CR4 4HX , 020 8685 1032

09/09/07 @ 16:57

Comment from Ade

Spot on John, I also had the mis-fortune to work for this lot as a manager, I also have the utmost sympathy for all the customers and those that work there, apart from a core of senior managers who all they can do is blame everyone else when they should take a long hard look at themselves, but then I suppose they are the clever ones because they are still getting their fat salaries etc. what ever happened to that saying ''every dog has his day'' you never know John we may meet them again.

09/09/07 @ 18:38

Comment from Rob Godfrey

Like others, Iâ€™ve just received a card telling my my delivery was missed. I heard the card come through the door but nobody knocked or rang the bell. The card has no parcel/tracking number and nothing to make me think the driver didnâ€™t just pre-prepare 30 cards last night and whiz through his schedule in time for an early finish.
Iâ€™ve mailed the MD, customer services and the Operations Director (thanks to brendon grimshaw at the start of this forum for the first two email addresses).
When I called them they took the address details then told me who the parcel was for (which is a breach of the data protection act) then told me they couldnâ€™t discuss delivery with me because I wasnâ€™t the recipient and they were limited by â€˜data protectionâ€™.
Iâ€™m waiting for a response from them...

11/09/07 @ 14:29

Comment from SarahB

My company is a mail order retailer and we use HDNL as our primary courier in the UK - after reading the above comments I would like to let you know of our experience with them. We use their 2 day service which means for example parcels despatched on Monday are attempted for delivery on Wednesday and Thursday (we send our customers an email with the tracking details).

*** Over 90% of parcels are delivered within the first 2 delivery days primarily to the customer and often to a neighbour. *** (We do not allow parcels to be left without a signature otherwise I believe this figure would be higher. Not as bad as you thought are they ;-)

If a parcel has not been delivered 2 or 3 days after that we call the customer to help them to arrange re-delivery or redirection to an address in the local area - details are passed direct to the depot using their website and generally delivery is actioned as arranged without any problems.

However, if the customer calls the number on the card the response can be less than helpful. This is a bureau employed by HDNL to take the calls and allow the depots to do their job of actually delivering parcels however it seems many of the people working there need extra training in "customer service".

My advice to you as a customer is if you are having delivery issues call your supplier and get them to message the depot. If you want to collect we send your phone number to the depot, they get your parcel ready and then they call you with directions - it works!

11/09/07 @ 19:25

Comment from steve

Gotta admire James for defending his corner so gallantly, management would surely be proud. However I too am a delivery driver (parcelforce) and while James does raise a few valid points re.customer mentality he has to admit HDN are pretty poor on the admin side. I too have just waited in all day for my delivery from BT via HDN! Guess what...........no show! Boo....hiss. BT worse than useless gave me incorrect tracking no. and incorrect tel. no for HDN rhen stopped answering my calls full stop. So next stop HDN website for contact no. Alas to no avail no contact details. Now we don't live on a business park or in a block of flats, my house is clearly signed with its name. Parcelforce, city link, ANC, nightfreight and UPS have all delivered fairly recently with success but HDN man just couldn't manage it. James I think you need to move with the times, home shopping is what most shops want these days, no shops to maintain and staff etc.....A good deal of shops don't carry stock they are merely showrooms that offer free home delivery to the door, then this is where the expertise of the likes of you and I comes in. Also remember if a driver doesn't spend the early days of his new route learning where houses are he will never make it. I use all things available to me like maps, local knowledge, other drivers, but above all else my common sense. HDN have proven to be a let down the first time I have had any experience of using them. Doesn't bode well does it?

11/09/07 @ 20:16

Comment from James

yes Steve , you to have a valid point , i think you will find if the routes are covered by the usual driver there isnt a problem , its when drivers are off when the problems occur through unfamiliar drivers who dont know the area or agency drivers , about 95% of drivers deliver everything they have and the few that dont, bring at most 5 parcels back , like you say we use all means at our disposal to locate properties .Ive asked at post offices even police stations before , but as you point out admin and poor management let the side down alas ,i no longer work for them i took voluntary redundancy after 27 years

12/09/07 @ 10:32

Comment from James

regarding leaving calling cards , ive lost count of how many times the depot ran out of them , which means obviously the driver has none , ive had to buy a little notepad on numerous occasions to write delivery details on for customers all this just adds time to your day , but i would imagine most drivers dont , once again poor management .

12/09/07 @ 10:49

Comment from matthew

dear digruntled, i too work for hdnl and yes it is true we may misplace the odd parcel, but it is just that, an odd parcel, and only for a few days. On my route alone a quiet week for me is around 900 parcels and as amazon makes up about 2% of what leaves our depot, well misplacing the odd one isn't that bad, could be worse you could use Royal Mail (what was it 14 million losses in one year). Yes, I do agree with John, if you want it be in to receive it. YOU ARE NOT OUR ONLY CUSTOMERS. If you can't be in,have it delivered to your place of work, but we only go to the reception. It isn't hard people, use you brains that's what they were given to you for. Your beloved hdnl driver xx

12/09/07 @ 18:51

Comment from mark andrews

Aggree with all the bad things said about HOME DELIVERY NETWORK above. I purchased an item from DABS and paid a premium for next day delivery - guess what, HOME DELIVERY NETWORK failed to deliver the item as the "Driver ran out of time" !
They are very difficult to contact, and their customer service is NIL. I personally will not be buying anything else from DABS or anyone else that uses HOME DELIVERY NETWORK as their delivery service - I would advise no one else to either for your own sake - they are a cpmplete joke.

13/09/07 @ 06:53

Comment from Neil

I ended up at this website following two alleged "failed" deliveries (both alleged times of delivery I was in my flat) and a frustrating phonecall. Every single courier company I've dealt with is more than happy for you to collect the parcel from the depot - the same day in the case of Parcelforce.

I tried lying (yes, the depot have called me to say my parcel is ready for collection - just give me the address please!), being nice, being honest (I just want my parcel, it's a gift for someone!) but nothing.

In the end I found the address of the Crawley depot, turned up and asked for my parcel. The staff there were really helpful; I was in and out in under 15 minutes.

My advice would be to ring their customer service number, register your wish to collect the parcel, then go look for the depot address and go there the next day. That way, your request for pickup is logged on the system.

My dad used to deliver for Group 4, so I have the utmost sympathy for the delivery drivers who are often given very demanding routes on strict timescales, and on that basis, I can understand (but not condone) drivers who simply "card" people and don't ring. Having said that, I think a bit more customer service on HDNL's part would go a LONG way.

13/09/07 @ 11:13

Comment from Julia

Also had bad time with home delivery network but have a direct number to thier cardiff office in lamby way 02920779779

13/09/07 @ 17:05

Comment from SarahB

Guys, it seems to me that BT and Dabs (whoever they are) are guilty of not providing correct information to allow their customers to track their parcels - a number of people have reported incorrect tracking numbers being given. Don't harrass HDNL complain to your retailer they are often the ones at fault. If BT give you a 5-day window for delivery it's because they don't know when they will send it not because HDNL don't know when they will deliver it!!

Ring your retailer not the call card bureau and make them work for you - my comany does this and it works for us over 99% of the time.

13/09/07 @ 23:27

Comment from Bman

In the words of Johnathan Higgins from Magnum PI "OH MY GOD"

I have just been having a little trouble with the idiots of HDNL and during searching for their website I stumbled across this site. I'm shocked, but not surprised to read all these stories. I guess all I can do is add to this HDNL nightmare thread.

I too have been having problems. I waited in all day yesterday after noting my parcel was out for delivery. The day ends, I hear nothing. I check their website and find they attempted to deliver the item and have carded me. Not quite sure where they delivered it to or who they carded. But I guess their not sure either.

I feel it's a little unfair to just moan about them and not offer solutions to help them achieve their everyday basic targets;

1) Perhaps they could send the drivers on a learn direct course on basic reading. Then they would be able to read the delivery addresses.

2) Maybe provide the drivers with doors that open on their vans, so they can get out and deliver parcels.

3) Provide the drivers with maps, so they can find the locations.

4) Explain to the drivers that they are actually employed to deliver parcels and not just drive to the Burger King driver thru and back.

5) Employ a manager to run the depot and organise the drivers?

6) Contract out deliveries to more competent couriers, example.. The Chuckle Brothers, Dumb and Dumber etc..

Maybe they could put these ideas forward during their next operational planning meeting?

I'm sure other couriers might find these suggestions an insult, but maybe the Home Delivery Network need some help and guidance.

Having worked for a large mail order retailer, I can tell you it's most likely that Amazon are tied into a fixed term contract for a number of years and I'm sure with the number of complaints they receive, HDNL won't have their contract renewed when the time comes.

Anyway lets hope my parcel get delivered today.

14/09/07 @ 12:57

Comment from Bman

In the words of Johnathan Higgins from Magnum PI "OH MY GOD" I have just been having a little trouble with the idiots of HDNL and during searching for their website I stumbled across this site. I'm shocked, but not surprised to read all these stories. I guess all I can do is add to this HDNL nightmare thread. I too have been having problems. I waited in all day yesterday after noting my parcel was out for delivery. The day ends, I hear nothing. I check their website and find they attempted to deliver the item and have carded me. Not quite sure where they delivered it to or who they carded. But I guess their not sure either. I feel it's a little unfair to just moan about them and not offer solutions to help them achieve their everyday basic targets; 1) Perhaps they could send the drivers on a learn direct course on basic reading. Then they would be able to read the delivery addresses. 2) Maybe provide the drivers with doors that open on their vans, so they can get out and deliver parcels. 3) Provide the drivers with maps, so they can find the locations. 4) Explain to the drivers that they are actually employed to deliver parcels and not just drive to the Burger King driver thru and back. 5) Employ a manager to run the depot and organise the drivers? 6) Contract out deliveries to more competent couriers, example.. The Chuckle Brothers, Dumb and Dumber etc.. Maybe they could put these ideas forward during their next operational planning meeting? I'm sure other couriers might find these suggestions an insult, but maybe the Home Delivery Network need some help and guidance. Having worked for a large mail order retailer, I can tell you it's most likely that Amazon are tied into a fixed term contract for a number of years and I'm sure with the number of complaints they receive, HDNL won't have their contract renewed when the time comes. Anyway lets hope my parcel get delivered today.

14/09/07 @ 13:01

Comment from Elmo

I'd hate to work in their warehouse, think about how many parcels get returned each day!

I don't know how many parcels each van takes, but it must be something like 100 taken and 99 returned.

14/09/07 @ 13:10

Comment from Bman

Oh well, yet another day wasted hanging around the house, waiting eagerly for my Amazon order.

It's now 3pm and I guess the driver is now on his way back to the depot to return all his parcels.

Having just read the comments from HDNL staff it's pretty clear where we stand. They simply just don't care.

14/09/07 @ 15:03

Comment from Ben

I've just had an absolute shocker with HDNL. I spent a faily large amount of money on amazon and stupidly opted for the free delivery service provided by HDNL. I would urge anyone else in the same position not to. They are simply awful. I was trying to change the delivery address of my package as i wouldn't be home to sign for it, and that proved utterly beyond their means. My conversations with them made me so angry my eyes bled. At one stage they told me that despite being able to deliver to EC1 postcodes, they were unable to deliver to EC4 postcodes, for no discernable reason. In the end i cancelled my order and re-ordered using the express delivery. To their credit, Amazon did not charge me for the second delivery. So thanks for that. But the moral of the story, is NEVER USE HDNL.

14/09/07 @ 15:40

Comment from Bman

HOME DELIVERY NITWITS/NUMPTIES LTD UPDATE

Well checked the tracking information again and looks like they tried to deliver my parcel again today, while I was in. Which makes two failed attempts, but still no card.

It's unbelievable how crap a courier can be and it's across the whole company from what I've read so far.

I'm racking my brain trying to think what more I could do to get hold of my parcel. Maybe I should of got up early this morning, waited outside the depot, followed the van, forced him off the road, pulled the driver from his seat, dragged him into the lay-by that he spends his day sleeping in, held him at gun point and snatched my parcel off him? haha I bet van would be empty. Maybe all the parcels are in the warehouse collecting dust.

So the advice I hear from everyone is; HDNL AVOID

14/09/07 @ 17:08

Comment from Wendy Jones

HDNL has dumped my parcel from 5 times at a house down the road from myself. The latest one (I know I should have chosen Express delivery as Parcelforce have no problem finding me) has completely disappeared. The tracking number says that it has been delivered without electronic signature, and it isn't at the usual dumping ground so I don't know where it is now!! Like so many of you I was lost as to how to contact them, so was very glad I found this site. I am trying to ring them now and all their operators are busy, no surprise there really if this is the service! I am at home all day due to having a baby and when I do venture out!, my husband works from home so there is someone here all the time. Success just got through to an operator and they have told me the depot will contact me to say where the parcel is. Just out of curiosity is it worth trying to email one of the addresses at the top of this posting will I get an answer? I will definately be writing a letter to the address on the website, but wonder if the email might be worth a go too!

14/09/07 @ 17:53

Comment from Bman

I can't express how rubbish I think they are. they have claimed two days running they tried to deliver and have carded me, when I've been home all the time.

If I ever have the pleasure to meet a sales rep for HDNL trying to sell my company their service I'm really going to have some fun with them.

They are so poor it's almost unreal.

14/09/07 @ 18:56

Comment from snitch

Elaine.Boyle@hdnl co uk works drop her a line, I'm sure she will be delighted to hear from you

14/09/07 @ 19:14

Comment from HOME DELIVERY NIGHTMARE

Home Delivery Network Limited is the UKâ€™s largest undedicated home delivery and collection service.

Delivering to just 2 residential postcodes throughout the country, a nationwide nightmare of 62 parcel depots and 4 Two-Man black hole locations, handles items of all shapes and sizes - from fresh flowers to bulky home furniture. But please don't pass us flowers because they will be dead by the time they get there.

We always put our customers first and their customers last.

14/09/07 @ 21:15

Comment from are you being served

keep up the good work hdnl lol

14/09/07 @ 22:45

Comment from The truth

Formerly known as Blue Arrow, the Home Delivery Service gave itself a makeover when itâ€™s appalling reputation made it unfeasible to continue. With the leasing of new vans and the issuing of green sweatshirts to itâ€™s drivers HDN hoped to put the past behind them. Unfortunately the same knuckle-dragging morons are at the customer end of the operation collecting and distributing the parcels â€“ and since the company affiliated itself with Littlewoods and began to compete in the marketplace the drivers are not happy with the extra work load. Their answer is to sabotage deliveries and make sure nobody uses them twice. Lower management would seem to be complicit in this by ignoring complaints and claims and turning a blind eye to the distress caused to an unsuspecting public.

I run a small mail order business and have used a reputable courier firm for some years but was tempted by HDNâ€™s low prices to make what turned out to be a false economy . From my first consignment of parcels half where not delivered and the rest where delivered to the wrong addresses. I have independent evidence that labels were removed or changed and that this was a malicious act by the collection driver after he was reprimanded for behaving in an offensive and misogynistic manner to a member of my staff.

There is no redress with HDN, no way to claim and emails are ignored, there is no business address or contact number openly available.

HDN will continue as long as you let them (only to reappear with different sweatshirts no doubt) so stick with a reputable established firm.

17/09/07 @ 11:34

Comment from another driver

In reply to the truth it was White Arrow that intergrated with Business Express to Form Home Delivery Network.

17/09/07 @ 12:15

Comment from another driver

Sorry, should read Reality Express, they were formally known as White Arrow, who probably did just change their name to protect themselves.

17/09/07 @ 12:18

Comment from B-man

B-man never did get his parcel.

He re-ordered his items and asked for the chuckle brothers to deliver instead, that way he had a fighting chance or getting his order.

But what do we expect, you become a Home Delivery Network delivery driver because you're not capable of doing anything else, even shelf filling is too complex. Proven fact!

It's been fun.

17/09/07 @ 15:23

Comment from Paula

Hi if anyone is interested I have address and phone number for HDNL Wrexham.

HDNL
Rhosddu Industrial Estate
Rhosrobin
Wrexham LL11 4YL

Phone: 01978 291559

19/09/07 @ 09:37

Comment from are you being served

when a company continually increases the employees workload without increasing wages , and your job is constantly on the line due to warnings for the slightest thing ie ; small scratch or dent on works van , the workforces incentive to do a good job somewhat diminishes ,i think you would find the same would happen in any organisation .

19/09/07 @ 10:40

Comment from are you being served

it ain't the drivers who are retards , its people who write posts about things that they know little of .

19/09/07 @ 10:43

Comment from sidz

Now for my whinge.
If you don't get an answer using the door bell, then knock!
I waited all this morning for my delivery, only to find out that they had already been. The battery in the door bell button had gone flat.
You would think the driver, after so many deliveries, would understand the concept of knocking on a door if they don't get a response from a door bell. Better they get the item delivered than piss off a person who has taken the day off work to get their parcel. Now i have to make arrangements for someone to be home tomorrow to get my delivery.
Not a happy camper!

19/09/07 @ 11:45

Comment from are you being served

yeah true , i always used to knock a few times if i didnt hear the doorbell working , did you put a note on it like some people do to say its not working ? but some drivers are in too mad a rush to wait im afraid, lets hope your delivery arrives tomorrow ok

19/09/07 @ 11:56

Comment from Sasha

Newhaven Depot East Sussex telephone number, staff are very friendly better than the CC staff

01273 516181

19/09/07 @ 12:57

Comment from sidz

Happy update to my whinge from above. Either the driver had a bit of time left over at the end of the day, or customer service mentioned the cry i had at them over the phone, but at 4.30pm, my parcel was delivered. Which is fantastic, because it was a laptop i am now using.

I really needed to vent this morning, and now i have had a positive outcome for my issue.

19/09/07 @ 20:41

Comment from Wendy Jones

After Fridays disaster with HDNL no parcel has turned up. Despite calling their so called customer service and getting the company I ordered from to put a query through. Does anyone know the legal position regarding paying for these items. I don't see why I should have to pay for them if I haven't received them, can anyone shed any light on the matter??

19/09/07 @ 21:56

Comment from Wendy Jones

After Fridays disaster with HDNL no parcel has turned up. Despite calling their so called customer service and getting the company I ordered from to put a query through. Does anyone know the legal position regarding paying for these items. I don't see why I should have to pay for them if I haven't received them, can anyone shed any light on the matter??

19/09/07 @ 22:01

Comment from Katie Costelloe

oh my god cannot believe their sevice the only way i got their number is through this site my tracker says they have tried to deliver 3 times and left a card each times Bull S**T and on their fourth attempt they have put delivered i have never recieved my parcel

20/09/07 @ 15:52

Comment from John

Amazon just lost another customer with me. I will never ever buy in Amazon again. Two weeks waiting and HDNL say tried deliver the item four times, but I have not received any card. I went to the depot and what a waste of time, they said they cannot find the parcel but the funny thing is that even if they find it they told me they won't deliver it because they already tried four times !!!!! This does not make sense. I had enough, I am asking for a refund.

20/09/07 @ 23:11

Comment from gem

I would strongly recommend NOT using Home Delivery Network. I have just lost Â£100 becasue they failed to use any common sense. They left me 3 cards: the first said they had left my parcel by a side door to my house - they hadn't and strangley then said they would re-deliver when i rang (even though it was supposedly delivered), the second said it was with a neighbour - it wasnt and they would re-deliver it (again). Finally they told me is was at the depot and the guy i spoke to about arranging a collection was very rude to me and didnt know where the depot was. Subsequently i dont know where my parcel is or if it even existed past the point of purchase and I just lost Â£100. Dont be a robbed by the home delivery network.

21/09/07 @ 21:21

Comment from none

Is lying & incompetency a British trait or is it specific to this shitty business called "Home Delivery Network". I am waiting for my BT broadband package... maybe one of these days I'll get it. Is it pure coincidence that a lousy company with shitty customer service (BT) uses another shitty firm for delivering their shitty products?

21/09/2007 15:59:43 New Cross Depot Unable to Deliver Carded

21/09/2007 16:46:10 New Cross Depot Received

21/09/2007 16:46:11 New Cross Depot Unable to Deliver Held

"Unable to Deliver Held" - My ass, I took the day off to receive the package you morons.

21/09/07 @ 21:23

Comment from gem

I would strongly recommend NOT using Home Delivery Network. I have just lost Â£100 becasue they failed to use any common sense. They left me 3 cards: the first said they had left my parcel by a side door to my house - they hadn't and strangley then said they would re-deliver when i rang (even though it was supposedly delivered), the second said it was with a neighbour - it wasnt and they would re-deliver it (again). Finally they told me is was at the depot and the guy i spoke to about arranging a collection was very rude to me and didnt know where the depot was. Subsequently i dont know where my parcel is or if it even existed past the point of purchase and I just lost Â£100. Dont be a robbed by the home delivery network.

21/09/07 @ 21:27

Comment from Ed

Here is where the hull branch is based:
HOME DELIVERY NETWORK LIMITED
DAIRYCOATES INDUSTRIAL ESTATE, WILTSHIRE
ROAD, HULL HU4 6PA

24/09/07 @ 17:10

Comment from Dickie

it seems to carry on (thanks btw to whoever posted the numbers at the top of this page!).

apparently they tried to deliver my parcel twice last week - but left no card. Luckily (sic) I went through Amazon so I have the tracking number, but when I called the number the automated call system tells me it will take an estimated "18 minutes" to answer my call. I think its quicker to call Amazon and cancel the order...

24/09/07 @ 17:21

Comment from Dickie

No - I take it back. I called the depot direct (number is listed above). Rather than trust the van comedians I've decide to go and collect it myself. Except I can't. Its not allowed. Not until they've found it. Whilst I appreciate there are lots of packages it never seems to stop TNT, DHL and the like letting you turn up and grab the stuff (perhaps they have a proper filing system?). I mean - anyone would have thought I'd paid for it?!

If anyones interested the New Cross depot is at ;

28-32 Kent park industrial estate
Ruby street
Se15 1LR

Not that it will do you any good unless you have previously had a call back from them to tell you that your parcel has been found.

24/09/07 @ 17:40

Comment from redberry

When I found a 'Home delivery network' card with the mail, I assumed it was one of those scams, where you get conned into giving your credit card number for some kind of delivery surcharge, so I just binned the card (it had none of the boxes filled in and didn't look very professional). Thats the only reason I did a Google search on them and found this thread. Turns out someone may have ordered something online, and from the tone of this thread they're probably better off cancelling the order and buying from a shop!

25/09/07 @ 12:59

Comment from redberry

When I found a 'Home delivery network' card with the mail, I assumed it was one of those scams, where you get conned into giving your credit card number for some kind of delivery surcharge, so I just binned the card (it had none of the boxes filled in and didn't look very professional). Thats the only reason I did a Google search on them and found this thread. Turns out someone may have ordered something online, and from the tone of this thread they're probably better off cancelling the order and buying from a shop!

25/09/07 @ 13:59

Comment from Neil

Home Delivery Network are rubbish.

God help you if you live in secure accommodation...

They use drivers who dont have mobile phones.

They dont leave a calling card to say they have called.

They dont give out the head office telephone number.

They dont give out Head Office the website address(!)

They dont give a delievery time only a date. 'Your package will be delivered from 8am - 6pm'

However, despite all this they have been awarded the delievery Contract for BT!!!

Someone in BT needs to be flogged for this decision.

5 days and still no package...

26/09/07 @ 13:10

Comment from Graham

Many of the previous comments seem familiar.

My amazon product seems to have taken a tour of the country, mis-sorted a couple of times and has apparently been out in a local delivery van 4 days in a row, but just goes back to the depot each time. Go figure!

They claim to have attempted delivery once, but say I was not home. This is a bit daft as it's a business address with all the usual reception facilities.

Clearly something isn't right with them. Maybe I shouldn't be such a tight-wad and insist on free delivery.

I hope amazon kick them into touch, and soon...

26/09/07 @ 17:48

Comment from HDNL Employee

Just a couple of comments from the inside. No.1:

BT- The way they address their parcels is abismal! On a daily basis in one depot alone, we get dozens of parcels with no house or flat numbers. We then have to wait an age for BT to get in touch with us with, not the correct address, but the customer's phone number.

Amazon - Again, their common problem is to put an address on a parcel with a postcode for some completely random part of the country.

I'm not saying the company's perfect but these are daily problems we have to face with major clients, let alone trying to get down closed roads, into security-gated tower blocks and non-existent addresses.

26/09/07 @ 19:23

Comment from Jags

27/09/07 @ 01:56

Comment from Steve

The HDN employee says that BT packages are badly addressed, but that doesn't excuse HDN behavior when you contact them.

As others, I've also waited days for a package from BT.

I should have got the package on Tuesday. It didn't arrive. I called HDN (0870 1545400) Tuesday evening and was told they couldn't find my house. OK so I live in the country and this has happened before so I was sympathetic. I gave them directions and phone numbers and arranged for delivery Wednesday. It didn't arrive.

I've called them Wednesday evening and was told a message had been sent to the depot and they would call me. I told them I didn't have a great deal of confidence in receiving a call from the depot and asked to speak to a supervisor. Apparently they can't just transfer you to a supervisor, but... you guessed it, one will call you within 24-hours. I didn't get the package or the call.

After finding and reading this tale of woe I went through my favorite 118 service and got the number for the Newhaven depot (01273 516181). Called them, but no answer.

I called the depot this morning and was told the parcel was on a lorry and heading my way... with more directions and phone numbers than anyone could possibly want. I asked if she could give me a time and was told it would be before 7.00 PM. Great help!!

So here I am at 7.15PM and you already know the answer. No package, no phone calls.

As I say it may not help that packages are badly addressed, but when the firm has phone numbers and directions there should be no excuse.

The biggest problem I have with this company is the fact I'm told things are happening, people will call me etc., but they never do.

Either everyone I have spoken to, and some I haven't, are totally incompetent or they're just blatant liars.

28/09/07 @ 19:12

Comment from hdnl hater

if anyone needs any jobs doing on there homes , im your man , good job and cheap , northeast england .

29/09/07 @ 03:03

Comment from asim

i've ordered lots of stuff from amazon and HDN have given me ace service. nice job guys!

29/09/07 @ 19:40

Comment from ben rogers

i live in beckenham and notice a blond lady dumping catalogs in the beckenham area last week 26.9.07 iv reported this to the local authority and they are going to take appropiate action i put my trust in your company in finding out who was responsible for this and take necessary action

30/09/07 @ 18:46

Comment from magister

It is hard to buck the trend, but I have had only good service from HDNL - at least the Daventry depot. Total of 18 packages from Amazon (Super Saver delivery) to three different addresses in the Coventry-Northampton area in the past 4 months. All but 1 delivered on the day indicated by the tracking number. In the other case, a card was left with a mobile phone number from the driver. I phoned and arranged a delivery - within a 1 hour window - the following day. I realise my experience is not typical of those who comment on the thread, but then customers who are satisfied aren't likely to complain, are they? I found this thread when searching for the HDNL Daventry depot phone to try and re-arrange a delivery as I needed to be somewhere alse for rest of the day. My package arrived while I was online. So I thought I would stick up for them. As a statistician, I'd be interested to know just what proportion of HDNL packages suffer from the problems experienced by other contributors to this thread. Sorry to rain on your parade, guys; but here is one happy Amazon-HDNL customer.

01/10/07 @ 11:24

Comment from Stuart

Thanks for your comment magister. Positive comments are just as welcome as negative.

01/10/07 @ 11:27

Comment from hazel stockley

IM SO GLAD IM NOT THE ONLY ONE. MY LOCAL DEPOT AT GATWICK IS A COMPLETE JOKE.WONT BORE YOU WITH THE DETAILS BUT HAVE HAD THEM DELIVER 10 PARCELS FOR ME TO DATE AND ONLY ONE WENT WITHOUT A HITCH.ALL THE OTHERS HAVE COST ME MORE TIME, MONEY AND EXTRA GREY HAIRS TRYING TO SORT OUT.I SHALL LET MY FEET DO THE TALKING AND NEVER USE THEM AGAIN.

01/10/07 @ 17:38

Comment from Jane

Imagine how my heart sank when I discovered my M&S delivery due today was to be delivered by HDN

Have been unfortunate enough to have dealt with them before, to receive cards when in all day, rude customer service, parcels lost .... sound familiar? Because of Amazon's continued use of them I now purchase books from play dot com - usually same price with free delivery on every time.

02/10/07 @ 16:14

Comment from Clive

Some of you have way too much time on your hands! Some of those msg's above are huge!

Some of you are just plain stupid. There's one person above (Sidz) says her doorbell wasn't working. Well, if I'd booked the day off work and new my doorbell wasn't working then i'd put a sign on it just to make sure the driver knocked! HDNL aren't there to place the parcel on your lap, if you are expecting something, then make the effort.

Some other schmo said that they threw their card in the bin cos it looked dodgy!? who's fault is that?

The bottom line is that HDNL is the market leader in this niche market and therefore are going to have some lost parcels/failed deliveries, even though this is a small percentage. It's just the way it goes. Nobody's perfect. No matter what product/service that's out there, there will always be a small amount of failure.

HDNL's staff contribute incredibly to the succes of the business and is why it is doing so well. Please note that you are of a very small contingent in comparison to the total customer base.

02/10/07 @ 22:38

Comment from mfp

anyone having delivery problems in the north east ?

02/10/07 @ 23:27

Comment from Mark

IF THE DRIVING STANDARDS OF THEIR DELIVERY DRIVERS ARE ANYTHING TO GO BY, SOME OF THE WORST I HAVE EVER SEEN. THEN GOOD LUCK TO ANYBODY THAT USES THEM.........
MOST OF THEM PROBABLY CAN NOT SPEAK ENGLISH LET ALONE HAVE A UK DRIVING LICIENCE

03/10/07 @ 10:15

Comment from May Cullen

I have used HDN for years now through catalogues/online companies etc. I have never had any severe issues.
I am not just 'lucky'. They have said that they had delivered my order when no card was left so I called up the depot (finding their number on the 'say no to 0870' website) explained that no card had been left. The member of staff apologised and offered to change the delivery address to my work address.
Some of the experiences sound awful but like I say 2 years now using them monthly and nothing detremental happened.

03/10/07 @ 15:02

Comment from None

Hello all. Well I have used HDN and I can honestly say I have not had any bother with this company. It seems that most of you all same to be ordering from the same companies i.e Amazon. It seems they is a lack of communication between the company using Hdn and why should HDN get all the blame?. In my opinion alot of you need to get a life!!

03/10/07 @ 15:41

Comment from sidz

Ok Clive, before you go calling people stupid, get your facts correct.
1. I'm not a woman.
2. Before the card was left, i didn't even know the house i was staying at had a door bell (which now, by the way, has a 'not working' sign on it, but for some reason, idiots keep trying to use anyway!).
3. If you read further, you would have noticed i had also put in a 'happy' conclusion to my saga, in which my package was delivered later that day.

My issue was with the complete lack of common sense of the driver. You don't get an answer from the door bell, you should then knock. It only takes a further 1/2 minute to perform, after which if no answer, carry on with your day. On the off chance you do get an answer, then there is one more package you don't have to try and deliver the next day. Less is good when you have 200+ to deliver. Besides, the time taken to fill in the card, could have been used to knock. No time lost, happy customer.
A business is only as good as the service they provide, and the front the customer sees.
You never hear the positives, but should always take note of the negatives, even if it is just a bunch of 'schmos' with too much time on their hands. That way, you have an area to improve, and continue in good business.

Personally I think you're probably a troll for the company, but i'm not going to accuse you of it here in a public forum.

03/10/07 @ 19:27

Comment from Rose Freeman

This company obviously doesn't want to be bothered having people contact them about their parcels. We had a card through yesterday and today and for these 2 days I have been trying to telephone to explain that as we work the parcel could be left with a neighbour. An automated voice tells you how long you have to wait. I have been telephoning for 2 days from early morning to 7.30pm. I did get a 6 minute timing at 1.50pm today but as it was my employer's telephone I could not justify hanging on for so long. At 7.30 this evening the wait would have been 23 minutes. This is not good business practice as the sender of the parcel will have to be informed and new arrangements made, wasting everyone's time. Neither card explained to whom the parcel was addressed. We always prefer to have Royal Mail parcels because we can collect them from our local post office on a Saturday morning which is no bother.

03/10/07 @ 19:49

Comment from Mae

I can't believe how similar these experiences are to mine. We ordered broadband through BT and after five failed attempts the package must have gone back to BT. We then re-ordered using my work address, and finally got the package, after numerous phone calls to both HDN and BT. BT takes about 3-4 every night for a week to get hold of, but that's a different story.

I then ordered some books through Amazon, not realising that they used HDN. On the same day I ordered some books from Waterstones. The Waterstones books arrived the very next day through Royal Mail, despite me choosing their free delivery service. The Amazon package never arrived, neither did the HDN failed delivery card. I now have to chase HDN with the reference number I got from Amazon. I will probably have to wait until it goes back to Amazon and I get a refund, as when we had trouble with them over the BT broadband package they refused to change the address to be delivered to.

I am going to contact Amazon about this appalling service - why can't they use Royal Mail so that I can just pick it up from my local post office? Or at least a courier with local depots where I can go.

03/10/07 @ 19:59

Comment from ANDY

I ordered bt broadband on the 27th sept and was told my delivery would be the 4th oct and i read this last nite 3 oct so when i woke up this morning i thought i better ring them to make shore its on its way for i sit home alday like a lemon so i called and what do you no they was not going to send it out till tomorrow 5th oct and the women on the other end said 'is this ok' i said i dont think so need it today so she said she would ring me back to let me no if she could get it out today and she did call stright back and said it would be delivered today so we will see what happens i will keep you posted but from the sounds of things company aint got a clue and should defo be reported to watchdog there are hundreds of forums about this company i use amazon alot but i have been lucky and brought is from the sellers on there

04/10/07 @ 09:45

Comment from ANDY

I ordered bt broadband on the 27th sept and was told my delivery would be the 4th oct and i read this last nite 3 oct so when i woke up this morning i thought i better ring them to make shore its on its way for i sit home alday like a lemon so i called and what do you no they was not going to send it out till tomorrow 5th oct and the women on the other end said 'is this ok' i said i dont think so need it today so she said she would ring me back to let me no if she could get it out today and she did call stright back and said it would be delivered today so we will see what happens i will keep you posted but from the sounds of things company aint got a clue and should defo be reported to watchdog there are hundreds of forums about this company i use amazon alot but i have been lucky and brought is from the sellers on there

04/10/07 @ 09:55

Comment from None

Here we go again.. Same companies that are letting you down and you lot blame the couriers. It is very funny to read as alot of you just dont seem to get it!! Hands up who can spot the differance in the majority of all you lots moaning.

It is very very funny! Thanks!

04/10/07 @ 10:05

Comment from SickAsAParrot

THE NUMBER!!!

Hi all

Have had a nightmare getting hold of Home Delivery Network with regards to my parcel but for reference the address at the Stockton/Billingham Depot is: Home Delivery Network, Macklin Avenue, Cowpen Lane Industrial Estate, Billingham TS23 4BY and the more important direct telephone number is 01642 563043

04/10/07 @ 10:42

Comment from HM

I discovered today that my 1st ever DABS delivery was being made by HDNL, who I'd never heard of. After a quick search, I found this site and others with nightmarish tales of battered volvo delivery cars and fake cardings etc. It left me in a bit of a panic, esp considering how bad CityLink have been for me in the past.

THEREFORE - I put a sign on my door saying HDNL - PLEASE KNOCK LOUDLY. Sure enough at 10.30am there was a loud knock, a friendly driver and my delivery in perfect condition.

Their tracking site still doesn't know it's out on delivery, let alone in my hands.

Just thought I'd share some positive feedback. It was an overnight delivery by the way.

04/10/07 @ 10:55

Comment from Liam

I've read this with interest (for most of it!), and it prompted it me to track my Amazon delivery more closely.

There were 2 days of "Loaded onto vehicle" and "Unable to Deliver" messages which were just not true as the address is a work address with someone at reception 24 hours a day.

Today I rang Amazon and sent an email (using an address above) to HDNL. Amazon gave me a 0870 number to ring (which I did) and also promised me that if it wasn't with me by tomorrow they'd reship using 24 hour delivery.

HDNL were very helpful on the phone and the girl sent an email to the depot. I received a reply to my email saying that they would look into it.

So, while the delivery service was not speedy I found the customer service pleasant, helpful and responsive.

04/10/07 @ 17:09

Comment from Helen

Same problems as everyon else. State they attempted to deliver and that they left a card, neither are true statements. Rang Amazon and they advised that they are aware of the problem and they have received numerous telephone calls!!!

04/10/07 @ 21:14

Comment from Antony

I ordered a 32 samsung tv from amazon and found it was siting in the blackpool warehouse of hdnl for 2 weeks before they decided to deliver it and conveniently it got here the last day of amazons estimate. Stupidly I oredered a PS3 the other day and surprise surprise it went through hdnl and is currently sitting in that same warehouse, no dubt it will be here on the last day of the estimate in 2 weeks times when I specifically asked for first class! never going to buy a big electrical thing off amazon again.

05/10/07 @ 09:57

Comment from Antony

Does anyone have the number or address of the blackpool depot/hub as thats where my ps3 is sitting at the moment?

05/10/07 @ 10:26

Comment from zippo

hey everybody,
you all seem to be a pretty bunch of happy people by dealing with HDLN.and guess what ? me too !!
to wait 3 weeks for a parcel, i don't really bother, it's not like if i've ordered dairy product or something.
to collect the parcel to the local depot, i wouldn't bother either, fair enough i'm working all the week, i'm not at home the driver is probably on a rush, no big deal.
but when i check the trackcode and read that my parcel has been delivered that, i do mind.well buddy, i didn't see any attempt's messages.i must be blind. so i'm thinking, i'm gonna call them, guess what ? no adress no phone number.... i haven't a clue where my parcel could be. it's not in the shop where i've ordered. it hasn't been send back yet(if yet does exist), not in my hands either. the service is brutal, if i allow myself to call that a "service"
if someone could help me to find the phone number or the adress of those waisters... adress for ireland (cork depot)to be more precise, i'll owe u big!
thanks for your help .

05/10/07 @ 12:34

Comment from David

I can confirm they're useless. Got a note through the door with NO parcel number on it, saying they would try to redeliver. Waited a week, nothing happened. Without a number I couldn't track it.

By the time I gave up waiting and got through on the number above it had been returned to sender.

They are definitely worse that Citylink in their deliberate avoidance of their customers. But of course, we *aren't* the customer - the people sending are. Another courier company proves itself hopeless - add them to the list of shame that includes citylink, parcelfarce, securicor etc etc.

05/10/07 @ 13:17

Comment from Dave

I hadn't heard of this company until yesterday when I was carded when expecting an order from dabs - I was out so this was to be expected. Today I put a note in my window saying try next door if no reply - I got another card but the driver had written on there tried next door and no-one in - At least he made the effort. I have now arranged to pick up from Newhaven branch tomorrow - They were very helpful on the phone and by going to them direct (Thanks to phone numbers on this website) I did not have to go via the awful queues at the main call centre. As long as my parcel is actually there tomorrow I'll be happy with the service from HDN - the driver has done all he could. Shame about the queues at the call centre.

05/10/07 @ 13:32

Comment from Jane

Been reading the comments on this page for a while and thought I'd add my bit too. Well, I've found HDNL pretty good in delivering on time, but recently my problem is with the drivers who seem awfully rude. Our usual driver for over a year disappeared a few months ago, he was lovely and really friendly, then we started getting lots of different drivers every week who don't seem to have many manners at all! So not happy with this aspect, but the delivery service as a whole seems fine to me (in my local area anyway.)

05/10/07 @ 15:41

Comment from John Fraser

I ordered from amazon recently and they outsaourced the delivery to HDNL. My order had 1 to 2 days delivery. After 5 days I checked teh track link on amazon and found that my parcel had finnally bn loaded on to a van. I expected my parcel to be delivered that day but instead it was returned to the depot that evening. When I called to ask why it was not delivered I was informed that the driver had a busy day and did not manage to deliver 40 parcels and that priority parcels get delivered first then "other" parcels get delivered if he has time. I was informed it would be delivered the next day but was not and I had to waste 2 hours round trip to drive to the depot to collect it.

This forum post is only way I could find a contact number for the depot. I am dissappointed that amazon was use such a useless company

06/10/07 @ 02:07

Comment from varvaros

Hi there! Please KEEP away from HDNL. They are totaly useless!!! I have recently order an external HD from Amazon (same useless). My parcel has been picke up from HDNL but the last 3 days it seems to go in and out from the depot (propably they take it out for a walk like a dog)without trying to deliver it. They keep saying that they cnt locate the address aand so on... have given them locations and phone no for contact but not response!! KEEP AWAY FROM HDNL AND AMAZON!!!

06/10/07 @ 13:44

Comment from Mike

Just to set the record straight. Just about all courier companies are the same, trust me, I work for a company that despatches many items daily using couriers and we have so far tried Business Post (part of FedEx), Interlink Express, Securicor Omega Express, Parcelforce, City Link and a couple of others I can't remember the name of. Do a search for any courier on google and you'll find a list of frustrated people just like this one venting their anger into the ether. The major issue is that drivers only have a number of hours in the day, and often (depending on the drivers route) have more parcels on the van than they could possibly deliver in that time, hence items frequently go out for delivery and never make it (especially if you happen to be towards the end of the drivers route/farthest away from the depot). The driver could argue that if he didn't have to visit properties where no-one was in, it would save an enourmous amount of time and perhaps he would then be able to deliver all the rest of the items on his van, and that's a valid point! (Tip: If you order an item by mail order, and you're not usually at home, get it sent to your work address! Most companies these days are more than happy to send to a different delivery address, that way they know it WILL get there at no further cost. Yes guys, if YOU'RE not in when the courier tries to deliver, WE pay for the re-delivery, not YOU)

Whilst I do understand everybody's frustration (we see it from both ends), getting hot under the collar about it is pointless. Please, breath deeply, relax and move on.

There is no-one who has contributed to this thread that reads or contributes any further posts a couple of days beyond their own, their frustration is vented, and they've moved on.

This should close this thread, but I doubt it will! Someone will most likely find something in what I've said to vent their anger on. Go ahead. I don't know you. You don't know me. And, more importantly, I won't be back either!

I'm just here researching alternatives to Royal Mail, but that's a whole new thread of it's own!

07/10/07 @ 16:49

Comment from hdnl driver

The above fella is dead right.

The silly season is approaching and already my round has a daily intake of 18-20 hours of work.
My target is 10 hours of work which I can just about manage to achieve, remember Europe has made it law that I can only clock 11.5 hours. That includes loading, getting to the round, all the deliveries and collections, breaks (of which I cannot afford to take), getting back to the depot, waiting in a queue to be debriefed.

For 10 hours I have to deliver 185 parcels.

Each customer who isnâ€™t in wastes my time by having to go to neighbours etc.

But what do you care as long as you get your whatever.

As for the other hundred or so parcels I have to leave in the depot they will be waiting for me tomorrow along with the next lot that came in overnight.

At the end of the day they are only parcels of stuff, nobody is going to die because they didnâ€™t get their big telly today. Go to comet if you are that bloody desperate to watch east chuffin enders. Its not life or death is it?

After all its just a job to me, a means to an endâ€¦â€¦â€¦â€¦â€¦â€¦..

07/10/07 @ 20:50

Comment from Stuart

HDNL driver, I was nodding in agreement reading the first part of your comment, then all of a sudden you go off on one, lose everybody's sympathies and conform to the stereotype.

If you can't fit all the deliveries into the hours you are allowed to work then it is your employer's fault, not those you are delivering to. HDNL are either placing unachievable workloads on you or are giving their customers (the people we shop with) unrealistic promises.

Until your bosses accept that, and you realise where the blame lies, then the situation won't improve.

07/10/07 @ 21:13

Comment from Jackie Sullivan

It's hard to believe Amazon are prepared to be associated with a service that as appalling as I am finding this one to be. On 5th October I found a card from Home Services Network saying they had tried to deliver a parcel. There was no reference number, and despite us waiting in for the following two days, no parcel has yet arrived. Infuriatingly, we have just been on their 0870 number for ten minutes, during which time we were treated to offhand comments and a conversation between two male members of staff who were discussing a female in obscene terminology. When we managed to get one of them to speak to us we were told they couldn't help as there was no tracking number. I only have this company's details thanks to this site - no thanks at all to the paltry pathetic site that is Home Services Network. They are abusive in their approach to enquirers and I will be reporting them to Amazon and the Office of Fair Trading for starters. Who needs this rubbish when all you want are the goods you've arleady paid Amazon for.

08/10/07 @ 13:44

Comment from mfp

hdnl, should do as the post office do , ie; if no one home dont try any neighbours , dont look for a safe place to leave , just take it back and let the customer pick it up at a collection point , as i have had to do on numerous occasions with post office deliveries , it would make the drivers job a hell of a lot easier , but then again would people be happy with that ? i doubt it somehow .

08/10/07 @ 15:36

Comment from white van man

I canâ€™t quite fathom out why people who constantly complain on here about us carry on ordering?
Surely once is enough?
I have trained the people on my round to have stuff delivered to one of their relatives or workplace if they know they are not going to be in. 9 out of 10 do it and it works well. Today I only had to take back 3 parcels out of 189, yes I am knackered!

Its not rocket science is it people?
Use you head and you will get your parcel on time. Donâ€™t rely on the driver, he has 150+ other parcels to get delivered besides yours, we are not the 40 per day parcel force mob you know
But to carry on ordering day after day when you know full well you will be at work 9-5 is a bit stupid isnâ€™t it?

If I order anything it goes to my grans, she doesnâ€™t go anywhere unless I take her so I know she will be in and I canâ€™t remember ever having a problem with a parcel. I restore classic and vintage motorbikes in my spare time and source parts from all over the world so I have used many delivery companies.

But remember this I get paid the same if you are in or you arenâ€™t in so really itâ€™s no skin off my nose, its you that will loose out not me

Rant over, you are more than welcome to rip me to bits but I wont be back to read it so donâ€™t waste your time, Iâ€™ve wasted enough for everyone.

Every day above ground is a good day, enjoy life and stop worrying about stuff that doesnâ€™t matter

08/10/07 @ 19:43

Comment from mfp

yes your obviously right stuart , but for some reason the management at hdnl obviously dont know how to run a delivery business , which is somewhat strange as they have been in the delivery business for quite a few years now , so really they should have sorted out most of the problems by now , i think what it boils down to is the company wants as many items delivered as possible , they dont seem to be too bothered about customer service at all , so the phrase " customer 1st " is obviously a marketing ploy which they dont adhere to sadly , and sadly as usual the person at the wrong end of the stick gets the blame ,abuse etc but i will be the first to admit there are a lot of bad delivery drivers , just dont tar everyone with the same brush , we can only work to the best of our ability .

08/10/07 @ 22:58

Comment from Lynn

I have just recieved my delivery from amazon using HDNL just three days after dispach and during the postal strike. Thank you to the delivery man arriving in pouring rain and pleasant with it.

09/10/07 @ 12:00

Comment from stuart

My parcel has been delivered, except i was in all day yesterday and i don't have my package. Amazon have said to check with my neighbours but the 3 next to me are all vacant just now.

09/10/07 @ 12:36

Comment from WHUFC74

Same story as everyone else.
Unable to deliver even though I was in all day.Twice. No calling card left etc

I called my local depot where they told me "they can not give out information on deliveries"
and "our drivers do not have mobile phones so we can not contact them"

The biggest pile of tripe I have ever heard!

As the item I ordered from Amazon is for a birthday present I have no choice other than to go out and purchase the item again from a shop.
I doubt that HDNL would be able to deliver the item to me before Christmas the are so useless.

No doubt when I check the tracking info later it will be "unable to locate" this this time!

I hope HDNL return the order to Amazon quickly as I need my refund.

Never again will I order from Amazon while they use this company run by monkeys.

09/10/07 @ 13:44

Comment from Ali

I have never used Home Delivery Network, though I have been a regular customer of Amazon for years. Amazon are a very reliable company, it's not their fault that Royal Mail are destroying their own business and trying to destroy thousands of other business.

I run a mail-order website, I'm spending the afternoon trying to find an alternative to Royal Mail for delivering my parcels. Christmas is my main time of year and Royal Mail is damaging countless businesses, large and small. I appreciate that their staff may have genuine grievances but at the moment there isn't really any alternative to Royal Mail, and they are affecting every single person in the UK. Royal Mail and their staff will in the long-run be the losers over this, the longer they strike the more people will look for alternatives and at some point they will get genuine competition.

09/10/07 @ 14:24

Comment from none

reply to mfp,

Hi, i think your comment about home delivery wanting to get more parcels delivered than thinking about there customer service may be true but then again how many people complain that there parcels are not delivered on time. The drivers need to at least try to keep to their schedules to ensure you get your parcels on time if they don't then you think this is bad customer service. So which would you like best your parcel on time or late or better customer service most companies can't give all.

09/10/07 @ 16:58

Comment from Stuart

Sorry, I don't agree that you can't do both. You maybe can't do both at the same price, but that's different. If all the parcels on one round can't physically be delivered in the given time, then you divide up the rounds amongst more drivers.

09/10/07 @ 17:19

Comment from none

We keep a track on the amount of parcels we despatch through home delivery network and we hardly ever see "out of time scans". most of the delays as far as i can see will come if the person we are delivering for is not at home. People aren't expected to stay in all day and wait and we try to inform you to the best of our knowledge what day your parcel will be delivered using the couriers customer service team.On the other side the driver is not psychic and can not determine at the time of loading parcels onto his van that everyone will be delivered that day. The best advice i can give to anyone is to ring the suplier direct if you could like to track the parcel and you should hopefully get a date out of them but maybe not a time scale.

09/10/07 @ 17:35

Comment from none

and if your supplier or hdn say the parcel is out for delivery on a certain day then try and make arrangements to be there or for someone else to sign it will make everyone more happy in the long run and the driver's can then maybe get all of the parcels delivered smoothly within the day/ shipping time.

09/10/07 @ 17:39

Comment from MB

Well, here's my HDN story.

I got a card through today - the one and only card I got - saying a second delivery had been attempted. I rang the customer service number they gave me (on hod for 15 minutes!) only to be told that this was in fact the third delivery, and the parcel was to be returned to the sender!

I pointed out that I had only had one card, and that card had said 2nd delivery, but the lady insisted that the driver had called three times - and there was no possibility that I was right and he was wrong (in other words, I'm a liar.)

Okay, I said, if I can arrange for it to be sent again, I'm out at work all day, as are my neigbours (and a huge proportion of the British Isles!) can I please have a delivery outside working hours?

No, I can't.

Then can I have it delivered to my work address?

No, I can't. Then can they leave it in the bin shed, entirely at my own risk?

No, they can't.

In other words, it is entirely impossible for someone who lives alone, and has neighbours that work (or neighbours that can't be trusted) to have a parcel delivered by HDN - even if you manage to actually get a card saying they've tried to deliver it.

They should remember -its their job to deliver a parcel, not my job to sit indoors, not working, watching for their van for days at a time to get my parcel.

They're being paid for a service and not delivering. I've told Amazon I won't use them until they stop using HDN - not much of a threat, I know, but I was a pretty heavy duty user of Amazon.

09/10/07 @ 20:18

Comment from Graham

Having trouble with HDN, and in an attempt to try and find the local depot this site came up.

Mixture of sensible & stupid comments but what is obvious is that the service is not good!

Bad news travels fast and there is a lot of it here - pages of it.

The first delivery company who can deliver in the evenings as standard will clean up.

Retailers - you need to understand that your customers work for a living - thats how we earn the money to buy your goods.

Delivery staff - if you don't care enought to do your job properly - go find one suitable for your limited skills or emigrate.

Final point - the much maligned post Office has a parcel delivery in out area 07.15 - 08.00 - and the delivery person RUNS from their van to doors and back again.

I asked one what his return rate was - 5%!! - I wonder why?

09/10/07 @ 20:37

Comment from mfp

this company expects too much from the workforce , they give you unrealistic targets which are impossible to achieve , for the majority of the drivers anyway , i would bet that any other delivery company only delivers half the amount per head as hdnl , they have just been making drivers redundant ?? , when really they should be employing more so that each driver has a realistic chance of getting his workload delivered , ive seen drivers crack up on a regular basis having to take long spells off work , especially at christmas when youve got 600 parcels to sort through and load and then try to deliver .

09/10/07 @ 22:24

Comment from Matt

I'll be damned, I received my first delivery card on Friday, on their website it says "we even deliver on saturdays", hell do they.
On their track and trace system it says they tried to deliver yesterday at 1:40PM, and left a card, yet there is no card, and I was in, and yes my buzzer does work.
This company is terrible, no contact details, telephone number is useless, and to top it off, I can only contact the original seller via email. If I ever see their van coming my way, I'm going to drop kick the driver in the colon.

Have a nice day.

09/10/07 @ 22:32

Comment from mfp

Maybe some time in the not too distant future when we have robots for slaves , who dont need to sleep , eat and think we may all get our goods on time and in perfect condition , but that perfect world will never exist , because by then the robots will have taken over , anyhow im probably 1 step away from insanity , this is my last post ,thanks to stuart for the site , and all of your comments its been fun and i hope maybe one day we will all be happy until then goodbye and take care .

10/10/07 @ 01:20

Comment from Peter

Jon, You say that other delivery firms dont offer tracking, Rubbish because parcel force do.

If you all want my advice make your orders with play because there postage is free and they use parcel force

10/10/07 @ 15:23

Comment from Arianne

I ordered an expensive camera from Amazon last week. I needed it for this weekend and they assured me a delivery date of the 10th. But they used HDNL.

Now, HDNL says the parcel left their Woodford depot at 09:17am yesterday morning. I arranged for the item to be delivered to my work address and was here until 5:30, but no parcel.

This morning when I check the tracking information it says it's been delivered! I definitely don't have my camera so where is it? I contacted Amazon through all the relevant channels and they are currently "raising an online query" with HDNL. Not satisfied with this I Googled HDNL and found this page. Using the advice above and "Saynoto0870" I found the Woodford Depot number. I spoke to a (seemingly, I'll wait til resolution of the problem to decide) helpful man who is currently trying to contact the delivery driver he thinks "delivered" my parcel. I'm waiting for a ring back. This is a serious issue!! I am so angry!!

HDNL is terrible! I only hope the depot staff are going to be as helpful as this website suggested. I'll post more when I know more...

10/10/07 @ 16:49

Comment from Arianne

I just got off the phone with the (genuinely it seems!) helpful guy from the depot. He's contacted the driver who said he left it with someone on the street (remember this is a business address I asked them to deliver it to) but doesn't remember who. He's in the area, however, and can drive over, find the address by site and deliver it to my hands at work IF I wait the 30 minutes it will take. Needless to say I'm waiting! It's a very expensive item!!

I am checking outside periodically to make sure he finds us, and I've got the blinds open so he can see in. I know the company has delivered here before, how hard can it be? But still, if they get me my camera today I'll be reasonably happy, despite the poor operating practices. I have a wedding to photograph this weekend! I just need this camera!!!

I just hope that whoever the drver gave the parcel to has a conscience and doesn't deny all knowledge. This is a very expensive item (did I mention that yet?) I can't believe Amazon didn't send it signed-for. They said they would! Furthermore it was meant to be sent first class via Royal Mail. They said they used HDNL because of the current strike. This is a shame...as I'm really upset.

But hopeful...and waiting!

10/10/07 @ 17:32

Comment from Arianne

UPDATE: I'm home now and it's just gone 8:00. I waited until 7 (That's an hour and a half...after they said he'd be there in 30 minutes...) and nothing. The guy at the depot said that the delivery man had shut his phone off and he was pretty sure he wasn't going to turn up. I went around knocking on doors to see if any of the neighbours had the camera but none knew anything about it. The guy at the depot said the delivery driver hadn't even filled out the internal paperwork you need to fill out if you leave the parcel with a neighbour and couldn't even remember if he'd left the parcel at a house or a flat. He expressed doubts that the item was delivered at all, though he said it must have been for the item to be recorded as delivered, but he couldn't tell me anything more. He said that when the driver got back to the depot around 8-9pm the manager would "interrogate" him and "psychologically grill" him and try to find out what he'd done with the parcel. The man at the depot promised to phone me back tomorrow afternoon with an update. I believe him because he's been really nice and helpful all afternoon, even calling me back when he didn't have to.

I'm not hopeful. What's worse is that if the company (or the driver at least) swears he delivered it and I don't have it I'm worried Amazon won't replace the item...I'm seriously upset.

I called Amazon and they said they were checking with the courier company. I wonder why it's taken them so long. I called the depot directly and at least spoke to someone who could give me SOME information. Why doesn't Amazon try harder?

I want all the HDNL drivers posting on this site to know that I don't blame them per se. I'm sure it's a hard job, and if you're not paid unless you deliver the parcel to someone, anyone, etc. I feel for you. I'd probably leave the parcel with a neighbour in the same situation...I mean, we all need to eat and some of us have to work harder for our pay, and do things that maybe we wouldn't want doing to us...but I'm sure you understand how frustrated we are...some of us may never see the items we paid for again, and the companies we ordered from (in my case Amazon) aren't helping, and HDNL's practices don't help anything. The man at the depot has been very helpful, I can't fault him...but I can't help but think that if HDNL had a policy of requiring signatures for their parcels (like most couriers do) then a lot of this could be avoided. If I knew the name of who accepted the parcel I might be able to find them...but without any information? Not likely. And the other practices like sometimes leaving parcels under cars, or on the sides of houses without any security at all, or giving expensive parcels to strangers with no guarantee that the service HDNL is contracted to offer (i.e. delivery of goods TO THE PERSON WHO ORDERED THEM), well that's not really an acceptible service.

I have a lot of sympathy for people who work for crap companies and get shouted at and told off all day. I used to be one...but surely you can see why we're upset?

Still waiting for my camera...but I think it's lost forever...

10/10/07 @ 20:18

Comment from Arianne

The camera has just arrived. It's obvious that the parcel wasn't delivered to anyone else or else he wouldn't have been able to deliver it today!

The driver seemed pretty downtrodden so I didn't say anything horrible, but I do expect that the item was left in his van or taken back to the depot because he didn't have time to deliver it but didn't want to get a bollocking. This is obviously poor treatment of one's employees!

I'm going to submit a formal complaint to both HDNL and Amazon. If the parcel wasn't delivered why put me in a state trying to find it by saying it was? If Amazon would use a better company this wouldnt have happened.

11/10/07 @ 12:46

Comment from maureen

I have had my second card from HDL I tried the website to track it and nothing came up using the code the driver had put on the card. I called them to say I work all day from 9-5 could they deliver weekend " no we don't deliver Saturday". They asked if a neighbour could take in parcel 2foot x 3ft I said no next door empty property and guy next to me works nights So i don't think he would stay up all day waiting for my parcel to arrive. It seems now the only way i can get the "goods" is to travel 12 miles from my home to the depot I do not have a car. If i use a taxi to cover the distance there and back is good Â£40.00 in a Manchester taxi, more than the cost of the item. I just feel that if this company could follow others in are realising that an alloted time and date is the most efficient way to deliver an item,not everyone is watching daytime Tv waiting for them. Now after a fraught week in work I have to use GMC transport and follow mobile phone directions form the depot mananger to find the actual place to pick up the item.not very satifactory at all.

11/10/07 @ 18:06

Comment from ian

Living on a new build estate i expect delivery companies to struggle to find my house....however, most will ring, some will think theres 2 streets, neither of which is the one i want, so ill try this new estate not on my list....

HDNL have delivered here before...the last guy was leaving a parcel for a neighbour and proceeded to tell me he hated 'puffs' and 'packis' i stood open mouthed...unbelievable

but at the end of the day, all delivery companies are crap! unlrealiable and pointless.

11/10/07 @ 18:55

Comment from Paul

What's the problem?? Ordered some books from Amazon on Wednesday, one of which was quoted 1-3 wks delivery. Next day I was surprised to be told the item had been despatched by HDNL who I hadn't heard of. Looked them up on Google and got this website which scared me stupid! It didn't help that Amazon still quoted another 5 weeks for delivery. Tracked it and surprisingly today, Saturday, found it had gone out for delivery from Glenrothes. We're usually hard to find but the item arrived about midday and was told "there'll be Saturday deliveries up to Xmas". There obviously is a good side to HDNL - hope it spreads.

13/10/07 @ 13:33

Comment from hyh

A driver for hdnl will get paid for that delivery whether completed or not so long as he has tried to deliver , which obviously is hard to certify unless of course he has left a calling card with the relevant UPI number on ie ; barcode , tracking number on , a driver with say 200 target is maybe allowed a 3% brought back rate ie ; 6 parcels out of 200 , which when you think of it aint too bad , any more and he gets a grilling from the almighty above when he gets back then after they have gone over his van inside and out with a large magnifying glass looking for any damage , this maybe 630 pm and then its mr sheen time .

14/10/07 @ 23:59

Comment from hyh

From now till christmas is obviously the busiest time , so dont expect your deliveries at the usual times , it will probably be later as the driver will have more deliveries to make before reaching your address , unless you live at the beginning of his route which never really changes , if you live at the end of his route !! good luck , thats up to him really and how long he wishes to be out although its against the law , but we will turn a blind eye to that one , at this time you will see unfamiliar faces , spare drivers , agency drivers , maybe even couriers using their own cars , but none will offer the same standard of sevice as the routed driver , my advice is to order early for christmas , please dont leave it too late and upset yourself , family and yes even your delivery driver because some of us do actually care .

15/10/07 @ 00:16

Comment from Winston

I have just finished working for hdn Gordon Banks Drive
and i have to say that it is not easy work being a driver and i truly knew the vast numbers of parcels, inacessible properties and other facters drivers have to deal with the customer would really appreciate them

16/10/07 @ 21:19

Comment from Julian Shure

I've waited six days what kind of person or company could make so many mistakes to deliver even though on the website it says the driver tried and left a card so many times all which are untrue if i don't get clarification today to pick up tomorrow or get it delivered today i will have it sent back and get a refund as i havent the time to wait around and have to be doing other things ive tried twice to arrange a pick up as the driver obviously is going to the wrong place if hes telling the truth ive never seen one card ive been in all the time. If i dont get this resolved
by tomorrow i will report dabs and hdnl to trading standards.
Next time ill use ebuyer if they dont use hdnl

17/10/07 @ 15:13

Comment from Julian Shure

I have received my computer hardware now im happy it wasn't the drivers fault he was friendly i take back what i said about trading standards etc im just very impatient and get stressed when waiting im sure they were very busy

17/10/07 @ 16:59

Comment from amee

Well good for you HDNL van driver, for being so proud at how much money you earn.

I hope next time you don't bother ringing the doorbell for a package in order to make another 70p or something, you'll think about the likes of me who has to take four days off work at Â£70 a day - although that's a pittance to you isn't it! - in order to receive one single bloody broadband box. I understand your frustration with the big companies such as BT and that you want to make it clear it's not all the driver's fault, but maybe you should understand the misery your company is causing customers too. I can't afford to take this time off work as I am a single mother with two children to feed. Does thinking about that make you feel good about what you do?

And before you tell me i'm an idiot for taking the time off, I didn't know BT was going to use such a rubbish courier service, and I sure as hell won't use anything that uses them again.

And in response to you calling people like us who are annoyed at waiting in for you 'losers'. That doesn't make much sense does it. Surely we'd be sadder to enjoy waiting around at home.

arsehole.

17/10/07 @ 21:29

Comment from Simon

Ordered from Amazon over the weekend and just stumbled across this thread. Wishing I hadn't bothered ordering off Amazon now, seems like I might have been better buying things in the high-street...

Waiting with baited breath for my packages...

22/10/07 @ 12:31

Comment from claire r poole

I was due to have a fridge delivered on monday the 29th... just by the off chance I checked the status....and lo and behold the status said "delivery due today"
I couldn't get to the delivery address. I called littlewoods to find out if this was try and they agreed it but don't worry someone will call and arrange a delivery time. called my local hdnl depot who gave me the dirct office line
{who I must say, are always on time or earlier and always answer the phone}
but it was the 2 man depot in blackpole droitwich (tel no. 01905457755)
the number was engaged constantly I had 3 people calling the number and not once did it ring out in 6 hours!!!
Then I check my online account again. To my utter suprise the fridge had been delivered but to where.. not to my shop as I had just managed to get there... not to my home address. (called a neighbour to check) littlewoods had no idea because home delivery didn't get a signature or an address of where..
I got home about 50 mins ago. note in the door. parcel delivered 2 doors away, A fridge!!! 2 doors away!!!! woman knocks the door I have your fridge. and added " the delivery man said if you didn't come to get the fridge by tonight just deny I had it and I could keep it for myself"
What is that all about!!!

absolute w**k**s

24/10/07 @ 18:28

Comment from Aidan Fox

I feel I have to say something in defence of Home Delivery Network. Last Saturday (20th) I ordered two items from Amazon, with their Super Saver Delivery option. When Amazon confirmed despatch of the order they stated that the courier was HDNL and gave me a tracking number for the parcel. I had never heard of HDNL, and after a Google search came across this forum. Reading some of the comments scared me silly about whether or not I would ever get my delivery! However, my experience of HDNL was near perfect. The tracking information on their website was kept up to date, and when the status became "loaded onto a van" on the 24th(at around 5.30 in the morning I would add) I waited with bated breath to see if my parcel would arrive. By 10.30am the van had arrived, and a very pleasant and courteous driver unloaded the parcel before he had even checked to see if anyone was at home. He asked for a signature and was very polite and helpful at all times. I personally cannot fault them, and felt it only right to post my positive experience.

25/10/07 @ 15:06

Comment from Roger

They tried to deliver a BT Home Hub to me. I was at work so asked my mother to house sit for me as it needed a signature.

Now the block I live in is a set of gated appartments with a pedestrian gate to the side.

The driver rang the intercom which was answered in seconds.

Push the gate says my dear old mum.

Few seconds later it rings again.

Thinking this was the ring to let the driver into the building mum says push the doors.

The driver shouts back..

"Are you going to open these F*cking gates or not"

Mum rushes down the stairs to remotely open them, but the driver has gone.

Monday comes and the parcel is delievered. The note on the parcel says..

reason for second attempt.

Customer would not open gates.

What a F*ck Wit.

26/10/07 @ 10:54

Comment from Dave - Manchester

Just a quick comment, they do tell a few fibs on the tracking page as they reported that they tried to deliver to my work place at 4.09pm and left a card. The problem is I work in a hospital and the receoption is always staffed 24/7. It's impossible not to be able to deliver. Then also the parcel was reported to be scanned back at the depot in under 10 mins. The depot is at least 30 miles away along the M60 and M61. Anyone in the area will tell you what that journey is like after 4pm.
Now if they had not lied it would not have wound me up so much.

26/10/07 @ 10:59

Comment from Shadow

I ordered form HDNL and everything seemed fine. Then yesterday i went out shopping. Today when i checked the tracker it said parcel delivered. BUT I WAS OUT THEN! So i phoned Amazon up and after a long conversation leading no were they phoned HDNL up. They said the parcel had been delivered and signed for. BUT I WAS OUT! SO WHO SIGHNED FOR IT? I then asked for HDNL's phone numbersoi could ask them who they gave it to. But all the amazon member said was CHECK YOUR DUSTBINS! I've tried the website vut thtas no use either!

26/10/07 @ 14:21

Comment from Claire Brough

I have had a very similar experience with the Home Delivery Network - you see their slick website and think they are a good outfit - WRONG!! I have had to complain 3 times about parcels they have delivered to my address - the first parcel - in a cardboard box they left on my back patio in the rain and all the contents got wet. Then I ordered an expensive digital camera and they threw that on the back patio as well in full view of any passer by and then proceeded to leave my gate open! The last package they delivered for me had a huge hole in the box - plenty big enough to get my hand in and certainly big enough for the contents to have the opportunity to fall out!

Give them a very slight due - I have had letters in response to my complaints eventually and even received a bouquet of flowers but they are still incompetent to say the least! Use them at your peril!

Claire Brough

26/10/07 @ 15:47

Comment from Jon

I've had bad experiences with these morons before: -

- Useless tracking system that tells blatant lies.

- Not leaving cards yet claiming they have tried to deliver.

- Having to drive all the way from Manchester to Bolton (on several occasions) to pick up parcels.

I've stopped using Amazon purely because they use this lame delivery service.

Anyway...imagine my utter amazement when I ordered a coat from Marks & Spencer yesterday and then got an email today to say my delivery is coming via HDN!!!!!

Noooooooooo!!! M&S I'd expect more from you than this!!!!!!!

26/10/07 @ 22:36

Comment from marcus carlton

I am a driver for HDNL and would like to say that considering the massive volumes of parcels we deal with every day and the ammount of customers we serve (I can only speak for the Swindon Depot)we do very well. I know that you can phone our depot, give them your address and they can track your parcel without the need of a tracking number. Believe me when I say that a lot of parcels come to us with the wrong information on them resulting in mis-sorts. This is down to your suppliers.
Ofcourse we make mistakes, show me one business that doesnt and I'll eat my HDNL cap.
Atleast we knock, will try a neighbour or find a not so visable place to put your parcels, I usualy trip over the one the Post Office threw at the door before I got there.
In Febuary 08 we will be using a brand spanking new track and trace system with top of the range scanners so that should cut down on any problems.
I hope this helps.
Let the barrage of abuse commence he he.
ps
You cant avoid us! We deliver for EVERYBODY!

27/10/07 @ 18:46

Comment from marcus carlton

I am a driver for HDNL and would like to say that considering the massive volumes of parcels we deal with every day and the ammount of customers we serve (I can only speak for the Swindon Depot)we do very well. I know that you can phone our depot, give them your address and they can track your parcel without the need of a tracking number. Believe me when I say that a lot of parcels come to us with the wrong information on them resulting in mis-sorts. This is down to your suppliers.
Ofcourse we make mistakes, show me one business that doesnt and I'll eat my HDNL cap.
Atleast we knock, will try a neighbour or find a not so visable place to put your parcels, I usualy trip over the one the Post Office threw at the door before I got there.
In Febuary 08 we will be using a brand spanking new track and trace system with top of the range scanners so that should cut down on any problems.
I hope this helps.
Let the barrage of abuse commence he he.
ps
You cant avoid us! We deliver for EVERYBODY!

27/10/07 @ 18:49

Comment from another driver

I am also a driver for HDN, I am just interested to know from those other HDN people out there, have you also got a carryover in your depot like we have, and its not even November yet, do you all remember last year!!!!!!!!!

27/10/07 @ 21:35

Comment from me again

remember the year we 1st got studio lol that was a good 1 , boxes piled 30 ft high , grown men crying under the pressure but joe public doesn't see all that .

28/10/07 @ 01:08

Comment from me again

remember the year we 1st got studio lol that was a good 1 , boxes piled 30 ft high , grown men crying under the pressure but joe public doesn't see all that .

28/10/07 @ 01:10

Comment from ray

as a driver for hndl some comments on here are clearly lies. i not saying the servive is perfect.digital cameras thrown over fences dont think so,that would be a pod no doubt about it,and if you order such items why would you not be in to sign for it......ive been told of claims say for missing wine which was left in a secure location,only to deliver more later and see the empty boxes within the rubbish.....if your going to order home delivery be in or get it delivered to a work address it aint rocket science as for switching users what like parcel force..why do you think we have the best names in the industry using us.

28/10/07 @ 01:50

Comment from marcus carlton

Hi Another Driver
No carry over yet, we're still getting back and seeing the managers sat on there lazy arses drinking tea and chillin. Not long now though.
I like the way the company made loads of our drivers redundant and now theyre all back as agency drivers, ha ha.
Did you get the "Example Log Sheet" attatched to your wage slip this week saying that if you didnt fill the sheet out as shown you wouldnt get paid? The example sheet was filled out wrong!!?!

28/10/07 @ 14:08

Comment from marcus carlton

Hi Another Driver
No carry over yet, we're still getting back and seeing the managers sat on there lazy arses drinking tea and chillin. Not long now though.
I like the way the company made loads of our drivers redundant and now theyre all back as agency drivers, ha ha.
Did you get the "Example Log Sheet" attatched to your wage slip this week saying that if you didnt fill the sheet out as shown you wouldnt get paid? The example sheet was filled out wrong!!?!

28/10/07 @ 14:11

Comment from Sue

Just had some speakers delivered. Left behind my bin day before a bin collection day! Luckily still there, but wet with hole in bag. Luckily didn't get through to speakers. Couldn't be in to get them as abroad and they took longer to arrive than anticipated. Anyway, would expect HDN to try and deliver and allow us to contact them re redelivery. Not all of us have luxury of being able to use work address, & I can't take holidays when I like. Have previously left Â£500 of TV with next door neighbours; 3 couples sharing house who speak little English and had only just moved in. We had had no contact with them previously. Luckily, this did not turn out to be a problem. But...!

28/10/07 @ 14:35

Comment from ray

hi marcus,no carry over yet only on saturdays as some drivers are unhappy about the amount of non paye drivers now used,so some are refusing to work saturdays and it wont be long before this causes chaos in our depot,hi sue sorry to hear about your stuff was left in an unsecure place,as for the neighbours taking parcels in its common practice we are not to no you dont know them if they are happy to take it we will leave it with them.

28/10/07 @ 15:34

Comment from ray

last years peak was a complete disaster for many depots,which resulted in many reality managers losing their jobs to be replaced by bis express managers,they could not get rid of them any other way. flood the depots,cant clear down resulting in good managers going. new managers who are not intrested in drivers one little bit,unrealstic targets some drivers have a ten hour target of 160 parcels,resulting in many leaving only to be replaced with outside couriers.and i kid you not some struggle with basic english,they also have no formal training,no sovgit,no understanding of the round,but bis express seem to like this,when the merger happened we went for training at new cross where i was told by a mate that within a couple of years reality would be destroyed. targets,managers ,couriers,well they are nearly there,oh well all good things come to an end.

28/10/07 @ 16:12

Comment from Beach Bunny

RAY RAY RAY you said: .....if your going to order home delivery be in or get it delivered to a work address it aint rocket science as for switching users what like parcel force..

the main problem we've had is your drivers claim they tried to deliver when we are both actually in. It happens all too often and they have the cheek to say they carded us. I've never even seen one of your cards, but we've been carded quite a bit. Maybe they are like the emperors new clothes! We live on a main road and it's really easy to get here.

So how come a HDN driver can claim we aren't home when we are? You say there's a lot of lies on here... well we seem to be lied to quite a bit by HDN drivers.

I guess it's not rocket science, you have a parcel with a address label on it and deliver it. or if you don't have the time, be honest and update the info online accordingly.

29/10/07 @ 20:31

Comment from ray

beach bunny beach bunny beach bunny,how do you know its the drivers fault. if you have never seen one of our cards,then a driver probably never seen your front door.you ring to ask where your parcel is then your told its been carded. its the easy option, the easy way out for hndl,what do you expect them to say we still have 3,000 parcels in the depot yours may be one of them,dont think so ,like i said it aint rocket science,but you all seem to blame the drivers the easy option without looking any further. we are just like many on here we have morgtages to pay some have been with the company long before they were hndl and dont want to lose our jobs,so why would we claim to do things we dont that would lead gross misconduct or fraud if we claim to have carded when we havent the company pay us for it its seen as fraud,so for the sake putting a card through your door or gettting a warning i know what id rather do.and if you think some customers dont lie ,well what can i say.

29/10/07 @ 21:26

Comment from Andrea

I agree that HDL are USELESS. Still waiting one month later to get goods having been sent back, failed to call me, lost them, etc, etc. I now always check with any companies what delivery service they use cos if it is HDL I refuse to proceed and make alternative purchase arrangements.

30/10/07 @ 17:01

Comment from marcus carlton

I have to admit, it does make me laugh a little reading these comments. This blog was started a year ago and yet there are only this many complaints on it. I deliver to more satisfied customers in one day than there are bad comments on here! If thats all there is then HDNL is clearly doing better than I first believed. I think us drivers deserve a big pat on the back for that, what do you think Ray? There are blogs like this about ALL the major delivery companies and the good old Royal Mail has got to be the worst. I also like the fact that lots of these comments contradict each other. Some moan that we didnt leave it with a neighbour, some moan that we did. Some moan that we wouldnt leave the parcel hidden and some moan that we did leave the parcel. How can we please everyone? Oh..... And while we're on it, HDNL Drivers are not provided with mobile phones to phone up customers and let them know we are coming! If your supplier tells you otherwise (unless its a 2 man team) then they aren't being entirely honest with you.

30/10/07 @ 18:12

Comment from marcus carlton

ps
Beach Bunny sounds quite cute, heh heh

30/10/07 @ 18:15

Comment from hdn driver

cant beleive it, still banging on about us but still ordering.

some people were born to complain.

funny because nobody ever has the guts to have a go at me on the doorstep.

mind you i am 6 foot 3 and built like a brick shit house

30/10/07 @ 20:39

Comment from hdn driver

and why do i only get ugly fat old men or old biddy women answering the door now days.

what happened to all the fit birds?

30/10/07 @ 20:41

Comment from hdn driver

i dont give a crap what they say. i earn 38 grand a year, drive a TVR and have a massive cock

30/10/07 @ 20:43

Comment from ray

marcus we cant please everyone,yes we do deserve a pat on the back,some people do have genuine points but to tar us all with the same brush is foolish. hope peak starts soon then i'll have no time to check this blog.

30/10/07 @ 21:03

Comment from Jillwa

HDN really are rubbish, I have just got home having had an email that an Amazon order shipped, I checked the tracking and apparently it had been delivered and left with a neighbour.

After trying all 3 neighbours â€“ nothing â€“ except that the man next door said he saw a delivery man attempt to deliver something to my house and then take it back to the van. So why, on HDNâ€™s website, iis it showing the item as delivered?! Aaargh. And of course, as so many people have stated, I canâ€™t find a phone number anywhere on their 'customer focused' site. Thank goodness I found this site!

30/10/07 @ 21:04

Comment from ray

marcus we cant please everyone,yes we do deserve a pat on the back,some people do have genuine points but to tar us all with the same brush is foolish. hope peak starts soon then i'll have no time to check this blog.

30/10/07 @ 21:06

Comment from Jillwa

Oh and in case you were wondering - I didn't receive a card.

30/10/07 @ 21:06

Comment from another driver

These people and their complaints are ......... doing my head, as so many have said, simple, order something and be in to receive, how ......... simple is that, and don't bother with I am not staying in all day bla,bla,bla,bla, last 6 drops today at 5pm - 5.15pm no one at home, did not try neighbours,too ....... tired, started at 6.00am. but yes I did leave a card at each one, and I am already half loaded for tommorrow because our depot has a carryover and idiot agency drivers that are there to back us up, bloke on my route today took out 45 and only delivered 18, I delivered 187 today, so don't have a go at me unless you want to say it to my face, except the doll at 45 Oxford Road, you can do what ever you want when ever want.

30/10/07 @ 21:24

Comment from Tracy

I am utterly sick of HDNL I have ordered two items though different online stores and neither have been delivered. The first instance was from Dorothy Perkins and when I tracked the order to see that there had been several attempts to deliver the parcel. I know this to be untrue as my mother was at the premises everyday!

And, the most recent instance was when I ordered from Topshop. Again I tracked the order to see that it had been delivered! I was surprised seeing as I had not received a card or anything. Following investigations from Topshop HDNL said it had been left with a neighbour. Now almost 20 days later after many phone calls and emails. HDNL say it has in fact been stolen.

I believe they are inadequate and clearly have security problems. This is too suspicious to happen to me twice at 2 different addresses!!!

31/10/07 @ 17:35

Comment from Bella

Ordered camera from Amazon and did not realise it would be delivered by Home Delivery Network Ltd until I have payed and it was too late (past bad experiences). I live on street of terraced houses and neighbour has small children and is always in so I was not too worried as she could take it in. Parcel was duly delivered on the day stated but driver did not try neighbour (3' away) but LEFT Â£230 CAMERA ON LONDON DOORSTEP IN FULL VIEW!!!!!

01/11/07 @ 11:10

Comment from Bella

Ordered camera from Amazon and did not realise it would be delivered by Home Delivery Network Ltd until I have payed and it was too late (past bad experiences). I live on street of terraced houses and neighbour has small children and is always in so I was not too worried as she could take it in. Parcel was duly delivered on the day stated but driver did not try neighbour (3' away) but LEFT Â£230 CAMERA ON LONDON DOORSTEP IN FULL VIEW!!!!!

01/11/07 @ 11:14

Comment from Carrie

HDN What an absolute joke!!!! I am currently on my 3rd day of next day delivery, iv'e had no calling card and no communication at all! I have rang many many times to try and track my parcel but get told different stories on each occasion, no one has a clue!! I have been told they have the wrong address, they can't find the address, it's on todays delivery, it's not on todays delivery.... the list goes on! You would think the drivers would have sat navigation, a phone number to ring in case they are unable to find you or at least common sense to ask a paaserby for directions!!!!! The lack on communication between drivers, depo's, customer service team and the poor unfortunate person waiting for a delivery is appalling!!! I wait with baited breath for my parcel.....................................................................

01/11/07 @ 15:10

Comment from Carrie

HDN What an absolute joke!!!! I am currently on my 3rd day of next day delivery, iv'e had no calling card and no communication at all! I have rang many many times to try and track my parcel but get told different stories on each occasion, no one has a clue!! I have been told they have the wrong address, they can't find the address, it's on todays delivery, it's not on todays delivery.... the list goes on! You would think the drivers would have sat navigation, a phone number to ring in case they are unable to find you or at least common sense to ask a paaserby for directions!!!!! The lack on communication between drivers, depo's, customer service team and the poor unfortunate person waiting for a delivery is appalling!!! I wait with baited breath for my parcel.....................................................................

01/11/07 @ 15:17

Comment from Carrie

HDN What an absolute joke!!!! I am currently on my 3rd day of next day delivery, iv'e had no calling card and no communication at all! I have rang many many times to try and track my parcel but get told different stories on each occasion, no one has a clue!! I have been told they have the wrong address, they can't find the address, it's on todays delivery, it's not on todays delivery.... the list goes on! You would think the drivers would have sat navigation, a phone number to ring in case they are unable to find you or at least common sense to ask a paaserby for directions!!!!! The lack on communication between drivers, depo's, customer service team and the poor unfortunate person waiting for a delivery is appalling!!! I wait with baited breath for my parcel.....................................................................

01/11/07 @ 15:20

Comment from CH

Interesting reading. I actually ordered from M&S and they use HDN. Kept checking on-line and saw the parcel was despatched on 25/10 with delivery being between 26/10 and 31/10. stayed in all day every day with a sick baby. no deliveries/cards left. rang M&S this morning to be told the parcel has been delivered to someone else. so now my personal details, ie name and address are in the hands of a complete stranger. have tried to ring, they just say they'll call back and never do. very upsetting, babys xmas presents were in there. So Â£50 out of pocket for no reason, and no presents. disgraceful.

01/11/07 @ 15:22

Comment from Carrie

HDN What an absolute joke!!!! I am currently on my 3rd day of next day delivery, iv'e had no calling card and no communication at all! I have rang many many times to try and track my parcel but get told different stories on each occasion, no one has a clue!! I have been told they have the wrong address, they can't find the address, it's on todays delivery, it's not on todays delivery.... the list goes on! You would think the drivers would have sat navigation, a phone number to ring in case they are unable to find you or at least common sense to ask a paaserby for directions!!!!! The lack on communication between drivers, depo's, customer service team and the poor unfortunate person waiting for a delivery is appalling!!! I wait with baited breath for my parcel.....................................................................

01/11/07 @ 15:25

Comment from beth

Strange company-
after being given an invalid tracking number and ringing topshop was told they didnt have my address. So I rang HD and they said they hadnt recieved a parcel from topshop yet and they would deliver the following day (even though I had paid for next day delivery).
My local depot then rang me back and said that their system had been down all day and their drivers had not delvered anything to anyone. As she was on the phone a driver knocked on my door and delivered my parcel. Very strange that everyone said different things when actually the parcel was being delivered fine!

01/11/07 @ 16:20

Comment from Rich Hackett

I am having a very bad experience with HDNL. I ordered an item from Amazon and was expecting delivery on Wed 24th October. They attempted to deliver at 7:10 PM to a business address and left no card. The following day they attempted to deliver again, this time at 8:00PM! and again no card. Since then it has been stuck in their depot (well according to Amazons tracking system it has). Contacting Amazon has got me no-where, they said they had contacted HDNL and requested delivery befor 5:00PM but so far still no show.

01/11/07 @ 16:23

Comment from emma

Seemingly third attempt at delivery - er no! I saw one, i was at the end of the street as I saw the van drive off. Called the service centre - our systems are down phone back. OK, so ive tried and tried and im not hanging on any more making money for them. So on I go to the website, enter the tracking number - it says its invalid - so im lost!

01/11/07 @ 17:02

Comment from Judy Sinclair

Looks like I am just another sucker. I was supposed to have left work at 4pm but gave Home Delivery Network Ltd the benefit of the doubt, as they said that my parcel would be delivered before 6pm, so still here after 5.30pm. I was given 08701545400 as their contact number and have been listening to a recording for over an hour and a half, must say that my calls were cut off 4 times and I simply redialed the number. What a poor show for what is advertised as such a caring company with 3500 employees, I've read and reread all the bull about the company while waiting. NEVER AGAIN!!!!!!!!!!!!

01/11/07 @ 17:29

Comment from Ian

Dated 1st November 2007

I have to agree with everyone here who thinks HDNL are the most rubbish company on the planet.

I was expecting from BT their BT vision. I received a letter from BT to say that the item would be delivered on 18th October 2007 anytime up to 5.30pm.

Your ahead of me here, It did not arrive. No card, nothing. I ring BT, their records show it has NOT been delivered also. BT cannot ring HDNL, even though they are the ones that pay them the money to do the job, I have to phone HDNL. For the record their number is 0870 154 5400.

I ring HDNL, they have not got an item to deliver to me. So I go back to BT, HDNL have it, it is in their possession. I forget all about it.

On 26th I ring BT again. Their records show it was delivered on 23rd. Neither my wife nor I were in the house that day. No box behind the bins, not left with neighbours, no card, nothing.

So I am told to phone HDNL, their records do not show a delivery. I push for more detail, based on what BT had told me. They then say that it was a paper delivery, but it was not signed for, I know that, they will speak to the driver.

Following day I get a call back, the item was damaged and returned to BT. So what happens now, HDNL will get the item re-ordered and sent to me on the 31st October.

My wife spent the whole day at home, they can deliver anytime up to 7pm, unlike the BT leaflet that says 5.30pm. Your ahead of me again. Nothing.

At 2pm that day my wife phones HDNL and is told by a member of staff whos name she gets that the item is on the van. Liar.

At 6.45pm I ring BT, they have no record of the item being reordered. As far as they are concerned the item was delivered on 23rd and they have no record of my phone call of 26th saying it was never received. HDNL cannot re-order BT have to do that.

After 7pm I ring HDNL. They have no record of delivering the item today. According to their records the item was damaged and sent back to BT. (who claim the item has not been sent back). There was no reorder, they cannot do that I have to with BT.

Why am I doing all the work??

They were never going to deliver anything to us on 31st. They like BT also have no record of any other phone calls we made to them other then the initial call. When I supply them with names of staff I am asked which office or team they work in.

For a company that has staff that do not give you their name, but then how many companies due these days, it helps when you cannot blame anyone. Anonymity is great in the UK, was not me culture.

How am I supposed to know they had different teams/offices. So the named person is still in the office and lo she did not speak to anyone today about a BT order. But then they have no record on screen of any calls subsequent to the initial one.

Now I am livid and ready to dump BT and put my phone and internet with anyone else.

I make one more call to BT, with a member of staff who cannot help me as there are no managers. He promises to call me the following day after he has spoken to a manager.

No call, so my wife calls BT, Michael was not in the office. Liar, so she speaks to another guy who has got a manager to speak to and they agree to send by royal mail special delivery.

Parcel expected in 5 days.

I am not holding my breath.

As for the comments of other people that all delivery companies are the same, they are not. I have never had a problem with any other delivery company who have delivered, been unable to or rearranged delivery or pick-up from their premises, when we both worked full time.

HDNL are the worst, and any company that uses them risks damaging their own reputation by association.

01/11/07 @ 21:35

Comment from Ian

Home Delivery Network
Fallows Way, Whiston, Merseyside, L35 1RZ
Tel: 08450 706030
Fax: 0151 290 8702
Vickey Eggleston

01/11/07 @ 21:40

Comment from marcus carlton

Its a shame I dont deliver to you lot because EVERY SINGLE ONE of my customers are happy!
I do everything in my power to find your un-numbered, un-named hidden addresses that aren't always in the same place that a postcode checker says they are.
I have been trying to deliver 2 boxes of wine for the past 3 days now thanks to a next door neighbour telling me that the house I was looking for was right around the corner, the neighbours on the otherside said it was somewhere else and the postcode checker said it was somewhere completely different.
I was actually at the right house on the first day!
5 minutes later exactly the same thing happened again.
I always phone the depot to get them to do a computer search for the address, I ask the postie and any person I can find in the street too.
I carry your heavy flat packs up your stairs by myself while your husband and sons watch.
I ALWAYS leave a card whether I have left the parcel or returned it to the depot.
And I will always find a safe place or try atleast either side neighbours.
My Depot is in Swindon and I bet there is no one on here complaining about our service!

02/11/07 @ 19:29

Comment from Jo

I ordered an Ultimate Bouquet for my 92 year old grandmother on Friday 2nd November, to arrive Saturday 3rd November so I can give to her on Sunday (she lives a few doors away). I do not have a car at present and cannot get to the shops. I checked the HDNL website earlier today, it states the bouquet was loaded onto vehicle in New Cross Depot (only about 7 miles away) at 07:09 this morning. It is now approaching 2pm this afternoon. Where are they? That's got to be the longest traffic jam ever! Ok they have other drop offs to make but I'm not exactly the other end of the country.

Any later and the flowers will no longer look fresh but wilted and sad.

If anyone know the New Cross Depot number please pass it on. I rang the central HDNL number at 13:06pm.. Guess what, they close at 1pm and your call is terminated.

The amount of negative feedback on this site is disturbing. Cannot understand why Tesco, Amazon and the rest of them dont wake up and smell the coffee.

03/11/07 @ 13:40

Comment from Jon

First and last time i ever use a company that uses HDNL, isn't it funny how they don't tell you which firm they use until the item is paid for, if they did i would take my business elsewhere.

My order from Red Direct for my girlfriends birthday was due to be delivered on 01/11/07, I didn't have time to take the day off work as i only got the e-mail on the morning of the 1st. Apparently a card was left, no card was found.
I then sat in all day on Saturday as the woman on the phone told me it was being delivered on that day. I sat in until 1800hrs and kept checking that crap parcel tracker that told me that it was loaded on the truck at 0709hrs. According to the tracker this morning someone had tried to deliver at 1345hrs yesterday and a card was left. Complete lie as i was in all day.

Why do they only update the tracker the day after??????

Now have to take the morning off work on MOnday to go and pick up from the depot myself, only problem is they won't give me the address!!!!

HDNL are a bunch of oxygen thieves!!!

04/11/07 @ 11:31

Comment from JT

I find HDNL to be ok pretty much, except once or twice they have dumped my parcels under the recycle bin without putting a card through telling me so! But apart from that, I guess it's not too bad. The worst parcel company for me would have to be ParcelNet, they are useless!

05/11/07 @ 17:21

Comment from hdn manager

640 comments in just under 12 months, take off the ones made by drivers and the people who go on and on one comment after another and the ones who praise us and what are you left with.
In fact no, letâ€™s stick with 640,

640 negative comments about 640 parcels
HDN delivers 2.2 million parcels under 25kg per week.

So what are we saying here? 640 negatives from the last 10 months out of 88 million deliveries

The percentage is a ridiculously small figure and not one that many would understand.

In summary I would say there are far more happy customers than unhappy, or in simple terms the occupants on the whole of your street are unhappy as opposed to the rest of the uk population being happy with the service.

I expect this to go right over your heads, just like being in to accept a delivery

06/11/07 @ 16:52

Comment from Lisa

I can't believe all these comments. I'm so glad its not just me.

My parcel from Marks & Spenser was delivered by a good Samaritan who found it in a HEDGE about 10 miles from my house. He saw it was all childrens clothes so took pity and found me to deliver it on a SUNDAY. It cost me a bottle of wine.

Emailed Marks & Spenser twice, no response, so now I have been looking to complain to HDNand came across all this.

The tracking service shows the parcel going back to the depot countless times as "unable to locate" ha ha. It then marked as delivered HOW DID THEY KNOW??

06/11/07 @ 22:45

Comment from me again

The reason why you are mostly not getting good service from hdnl , is mainly due to the drivers targets being too unrealistic to achieve , hence poor performance if there targets were inline with other couriers i think you would find things improve , but saying that more parcels means more money for drivers , so you cant really win , what you need is a delivery company that pays a good wage and doesnt expect you to deliver 20 hours worth of work in 10 hours , ie ups , good pay , good company , dont expect miracles , and good service .

06/11/07 @ 23:52

Comment from me again

reply to hdn manager.
yeah your figures probably do tally , but i know for a fact people are totally p....d off with hdn , their saying no calling cards , no details on tracker system , i know for a fact thats true , because half the time the depot didnt have calling cards and the scanners were going down every other day , if the company spent a little money " hope your hearing this , barclay brothers " things might improve a bit .

07/11/07 @ 00:05

Comment from Alex. Mackie

Mine is not so much a complaint about HDN but of Tesco Direct. Having said that I have been left in no doubt by Tesco Direct that they have major problems with HDN (so as far as I am concerned they are both at fault).
I ordered a camera on the 1st November which according to Tesco Direct was delivered to my office address at 14.22 on the 2nd. It was not.
Tesco Direct say that they have tried contacting HDN but have had no success. If a large company cannot get heard by HDN what chance have we mere mortals got?
My advice (which I will abide by) is never to use HDN or Tesco Direct.
Use them at your own peril.

07/11/07 @ 11:38

Comment from Jim Sullivan

Oh Mamma these guys just keep on lying and lying.
I ordered a Monitor from Amazon, I like Amazon & they are a good company, but their courier company employ inbred, 20 thumbed banjo playing living examples of why people should leave their sisters alone.

The thing that annoyed me the most is that they would not admit that they had lost my package until after 4 days after the package should have been delivered & after many, many, many phone calls.

When I was finally told the package was gone I was advised to contact Amazon direct and reorder the Monitor from them. I was dubious and called amazon and found out that HDNL had not confirmed to them that the package was gone.
Luckily Amazon the Gents that they are took my word for it and gave me a refund.

The familar theme to this is that HDNL kept on telling me that the appropriate depot would contact me. They did in a way, I was at my desk and my phone rang once, I didn't even get a chance to pick it up and then they terminated the call. This was apparantly the depot conatcting me to tell me that my monitor had disappeared somewhere in their depot/ sold in a pub.

I read the comments from a manager at HDNL I can't remember his name so I will refer to him as Jim Bob. My Comments are as follows hereunder:
Dear Jim Bob
Hope you are well and that your family has not shunned you entirely. The question I have for you is "What the F**k are you doing arsing around on the internet instead doing your job or finding my f**king package?"

The good news is that people at Amazon listened to my tales of broken promises and out and out lies. They mentioned that their management were going to meet with HDNL very soon, they took very detailed notes so hopefully HDNL will be losing a major customer soon.

07/11/07 @ 14:21

Comment from marcus carlton

Oh dream on Jim Bob Sullivan!
We will never lose Amazon, they need us as much as we need them!
As for all you people not being able to find a HDNL Depot to make a complaint to, none of our customers seem to have a problem! When we get in in the morning we are asked to remedy all complaints and quieries that came in over night, which we do!
If we do not leave a card and a customer complains we will get disciplined, if we load a parcel onto our van and it dissapears we will be suspended until the parcel has been located and there is a special facility to ask the company youve ordered from to leave special instructions for your driver to aid with a safe delivery.
I delivered 126 parcels today and every one of them went to the right address and if the customer wasnt in I eft it in a safe pace and CARDED IT to let the customers know where it was even if it was obvious!
People come to our depot all the time to pick up their parcels so how come the rest of you cant find your depots.
I delivered parcels today that had been ordered the evening before and the customers were told they would take a week to come.... Now thats good service!
ps
I agree with THE MANAGER about this being a very small ammount of complaints seeing as we deliver 2.2 million parcels every week.

07/11/07 @ 16:39

Comment from SarahB

Guys guys guys, calm down!!

My company uses HDNL for deliveries and we are 99% happy with their service because we understand their website scans and how they work. We work with them and we keep our customers informed... You will find that particularly BT & DABS (not sure about Amazon) DON'T keep you properly informed and therefore just blame HDNL for their own inadequasies - blame them not the local driver!!

Yes, I agree that some drivers card the wrong house or don't leave a card but it's a really small percentage of deliveries. It's true the drivers don't have company mobiles or SatNav - it's too expensive - do you want to subsidise these costs with your delivery fee - no I thought not...

If you don't want your parcel left with a neighbour or in a safe place tell your retailer - we will always pass this instruction to the delivery depot and anyway we insist on a signature every time (to be fair HDNL had problems with their website 1st Nov due to an ISP failure which affected lots of other companies too so recent complainants please note it just wasn't their fault at that time).

I would recommend that rather than holding forever on the call bureau number 08701545400 you call your retailer who should have accurate information and can contact the local depot on your behalf via their website - if you want to collect the depot will call YOU to let you know your parcel is ready, the retailer can also re-order a lost parcel or can re-direct a delivery in the lcoal area (the call bureau is NOT allowed to do this for our company whatever the muppet on the phone tells you).

HDN deliver approx 97% of my parcels on time to the customer or a close neighbour every day and for the other 3% I call the customer to check what they want us to do for them - this is what you pay for so maybe you need a different retailer???

Delivery guys, stop bragging about your wages it just winds up the unhappy minority!!!!!

07/11/07 @ 20:30

Comment from Stephen

here's my story this is an e-mail i sent to wally blackwood

I'm wondering if you can help me, I recently ordered some items from Amazon whom chose to deliver these items through your company Home Delivery Network limited, and here is where the fiasco begins,

1st, the driver attempted to make the first delivery, I was not home so when I did return I phoned up your call centre using the number provided on the calling card to inform them that i would not be in the next day either, and made alternative arrangements for delivery. I live in a close knit street so was able to offer them no less than eight different addresses in my street. I also informed my immediate neighbours that someone could be calling the next day with a parcel and asked if they would be in the next day they both told me they would be.

2nd, next day arrive home from work to another calling card asked my neighbours if they had been out that day neither had, neither had been asked to take the parcel either. Rang home delivery network asked if I could have an evening or Saturday delivery but was told you do not provide this kind of service, which I thought was fair enough nobody likes to work a Saturday. Gave the call centre an alternative address my girlfriends in fact who would be in all day on the Monday. Lo and behold Home delivery network turn up on Saturday at my address with another parcel from my order off Amazon. (I thought the drivers do not work Saturday?)

3rd, on Monday the 5th no parcel received again to alternative address so rang up the call centre and whomever it was who took the alternative address from me originally had not put it down in the right place on the computer. so i told them it again with the hope it would turn up on Tues 6th Nov. Surprise, surprise even though i had assurances it would be delivered it did not turn up.

4th rang up on the Tuesday system was down so i couldn't get the info i needed.

5th rang tonight and after the joke of a service I have received and all my calls and addresses and hair pulling etc etc my parcel is now on a truck heading back to Amazon. So, my 30 mins + calls at 5p per minute which have skyrocketed my phone bill, which i will never get back were all in vain. i now have to re-order the item from Amazon and because the item doesn't make the free delivery minimum order i now have to pay the extra money for delivery, which again i wont get back. so for all my wasted time, money, and patience I'm never going to get that package back.

I am waiting for one of your representatives to call me back over this mess I was told on Monday someone would be ringing me soon. It's a good job i didn't hold my breath!! I have been told tonight someone else will call me soon ( they're such a giggle in that call centre) If i behaved that incompetently in my job i would be sacked by now.

Finally is it possible that your company could change its slogan from putting the customer 1st to, treating the customer with contempt because that's how I feel i have been treated in this whole mess

thank you for taking the time to reading my long winded e-mail i hope you can do something to help me get the parcel back and i apologise about my rant but I'm really fed up

07/11/07 @ 21:02

Comment from joan dioxn

I had an order 'delivered' yesterday well as I was not in I suppose it was not 'delivered' but left behind my black recycling box at the front of my house. When I came in there was a card no delivery time or ref number telling me where the parcel was, but low and behold it was not there. I rang the number on the card and was kept on hod for 10min when they eventualy answered I was told they would send an email to the depot and I had to inform the company that the item was ordered from.WHAT I CAN'T UNDERSTAND IS THE STUPIDITY OF THE DRIVER TO LEAVE A LARGE PARCEL OUTSIDE THE HOUSE. I have read the comment on this site from the HDN manager regarding people not being in to accept delivery but I work fulltime and my neighbours are always willing to take a parcel if the delivery man could be bothered to ask!!!!

08/11/07 @ 10:11

Comment from Another Ex - Amazon customer

Smugness, complacency, devil-may-care attitude, lies, damn lies and statistics.

Now I know why HDNL goes from bad to worse, mr hdnl manager.

08/11/07 @ 17:34

Comment from Simon

Worst delivery service I have ever experienced by far, After speaking to call centre in Bolton they assured me I would get a call 30 mins prior to re-delivery attempt so I could be home, however the item I ordered from Amazon was not even sent for re-delivery and kept at depot. After speaking to call centre who stated they did not even have a telephone number for the Llanelli depot, which I later found from this site and called who stated I could go over any time to collect item, which I did without any further problems. Service and call centre absolutely dreadful. Will certainly make me think twice about using Amazon again is they persist using HDN.

08/11/07 @ 21:45

Comment from Will McCloy

Not all bad news then - missed my delivery this morning whilst in the bathroom - typical - problem is that the parcel is a birthday present for my wife who I am flying off to see tomorrow at 6 am. Called the local number and spoke to Maggie - she could not have been more helpful - she managed to persuade the driver to come back later this afternoon with my delivery - funnily the central number told me there was nothing I could do - 3 cheers for someone with a sense of 'Customer Service' over procedure. Thanks Maggie - hope you have a lovely Christmas!!!!

09/11/07 @ 14:45

Comment from Will McCloy

Just one addition - comment back to Marcus Carlton who comments above "I delivered parcels today that had been ordered the evening before and the customers were told they would take a week to come.... Now thats good service!" - maybe Marcus, and well done, but think of this. If I was told a parcel was going to take a week to arrive then chances are I would not bother staying at home to wait for delivery the next day, so whilst your sentiment is admirable, how many fed up customers are you creating as a result of trying to deliver when they are not in? Just a thought!!

09/11/07 @ 14:50

Comment from Sunil

I have now cancelled my order with Virgin Wines as a result of the service from HDN. I was waiting on a delivery form BT and when i found it was HDN I thought it might happen but low and behold 4 days later still no BT vision box and they have lied to say they have carded the property twice.
DONT BUY FROM ANYONE WHO USES HDN

09/11/07 @ 17:54

Comment from marcus carlton

Comment to Will McCloy
The speed your retailer processes your orders has nothing to do with us. Your retailer expects us to deliver their parcels within the time printed on them, which we do.
Most of us permanent drivers deliver to the same addresses everday and know where to leave parcels. It sounds like a lot of you are probably being delivered to by temp drivers taken on for the Crimbo rush. Its unfortunate but essential. Those temp drivers will all probably be working for DHL, Parcel Force or City Link next year.
If your not going to be home try asking your retailers to attatch your work or alternative address to your parcels.
ps
I think the drivers bragging about high wages on here are just trying to wind you up, the wages are pretty poor.

09/11/07 @ 18:58

Comment from Joe Lee

I am expecting a BT Vision Box and using the tracking number given by BT I see I refused the parcel today. Funny I stayed in all day and no one rang my bell!

09/11/07 @ 23:38

Comment from RedDwarf

I stopped ordering from Amazon, even though they have had thousands of pounds from me ovet the years, specifically because of the shambles that is HDNL. I now use Foyles for my books and have had no trouble at all with them. I also stopped using Dabs for the very same reason.

I needed a particular book quite quickly however (for a job prospect), and Amazon claimed 1-2 days if I paid for First Class. Then came the email shocker that they were going to ship via HDNL. Needless to say, 2 days later, no book and HDNL tracking merely states that the parcel 'data' has been received.

I complained, Amazon refunded the First Class delivery fees, but went on to say that they [*** Warning, Corporate speak imminent ***] 'find HDNL to be excellent' [*** End of Warning ***]. It's a boiler plate response, I'm sure Amazon themselves don't believe it given the volume of complaints they must receive. It's a money thing, Amazon don't really care once the goods have left their warehouse (why else do they use Indian based shills for 'customer care' relating to addressing in the UK?).

As for those HDNL employees that whine on about delivery being so difficult, how is it other delivery companies don't have the problems you do? Other companies seem to find my address without any problem, HDNL seem to have trouble locating Greater London let alone any address in it. As for 'carding', I work from home, I am in constantly, but have yet to see an HDNL card even when it says so on the tracking.

If my stuff does not arrive Monday, I'm canceling the order but, rest assured, I will not be using Amazon again for any reason.

10/11/07 @ 15:24

Comment from ray

marcus some of the wage claims are true,some senior drivers are on very good wages,one reason biz exx are trying to get rid of old reality drivers,as for the moaner's stop using us,one thing is for sure instead of getting the parcel you never get,you'll have to get of your arses and go get it yourself.

10/11/07 @ 21:06

Comment from me again

Heres the solution folks , dont order from amazon, dabs,bt,tesco,argos and any other business that uses hdnl as its main courier . problem sorted .

11/11/07 @ 10:10

Comment from me again

When both companies started out , they were dedicated to catalogue mail order ie ; kays and littlewoods mainly , as the demand from these catalogues dropped due to cheap shops the company takes onboard third party traffic , amazon etc , which as a profit making company you can realise to boost profits , but sadly i think those above in their divine wisdom have bitten off a bit more than they can chew , in the pursuit of making more profit , at the retailers and customers expense , be patient , they might get their act together in about 10 years time if your lucky

11/11/07 @ 10:24

Comment from Chris Martin

I find the service unacceptable. They failed to find my property and yet the parcel was back at the depot by 14:45 (on a Friday) so how hard did they try. My house is on the junction of two 'A' roads so how hard can it be to find?

Tracking information for parcel number 819910336209A023.
Date Depot Action Reason
08/11/2007 00:00:00 Customer Parcel Data Received
08/11/2007 18:49:29 Sort Centre - Shaw, Oldham Sorted
09/11/2007 04:37:47 Crawley Depot Received
09/11/2007 06:28:29 Crawley Depot Loaded onto vehicle
09/11/2007 12:08:38 Crawley Depot Unable to Deliver Cannot locate
09/11/2007 14:44:38 Crawley Depot Received
09/11/2007 14:45:29 Crawley Depot Unable to Deliver Held
10/11/2007 08:59:19 Crawley Depot Loaded onto vehicle
10/11/2007 18:57:36 Crawley Depot Received
10/11/2007 18:59:32 Crawley Depot Received
10/11/2007 19:00:38 Crawley Depot Unable to Deliver Held

12/11/07 @ 08:58

Comment from Chris Martin

I find the service unacceptable. They failed to find my property and yet the parcel was back at the depot by 14:45 (on a Friday) so how hard did they try. My house is on the junction of two 'A' roads so how hard can it be to find?

Tracking information for parcel number 819910336209A023.
Date Depot Action Reason
08/11/2007 00:00:00 Customer Parcel Data Received
08/11/2007 18:49:29 Sort Centre - Shaw, Oldham Sorted
09/11/2007 04:37:47 Crawley Depot Received
09/11/2007 06:28:29 Crawley Depot Loaded onto vehicle
09/11/2007 12:08:38 Crawley Depot Unable to Deliver Cannot locate
09/11/2007 14:44:38 Crawley Depot Received
09/11/2007 14:45:29 Crawley Depot Unable to Deliver Held
10/11/2007 08:59:19 Crawley Depot Loaded onto vehicle
10/11/2007 18:57:36 Crawley Depot Received
10/11/2007 18:59:32 Crawley Depot Received
10/11/2007 19:00:38 Crawley Depot Unable to Deliver Held

12/11/07 @ 09:26

Comment from Liverpoolmedic

Just ordered a textbook from Amazon - hope it won't come via HDNL now!!

It's quite bulky so I'm guessing it might, and Royal Mail have already been today and it's not come.... :-(

12/11/07 @ 11:53

Comment from Liverpoolmedic

Uh-oh.... I've just seen it (might have been there earlier, I'm not sure) - Ship Carrier: HDNL

12/11/07 @ 12:02

Comment from Shaun

Oh dear, ordered a sofa from littlewoods and had the worst delivery service ever. My parents use littlewoods a lot and I was aware of there shoddy service,.. but who throws pacages over a 6 foot fence not knowing wats the other side!!!??

Anyway,.. just ordered a Â£650 LCD from amazon, unaware that they use HDNL... Only ordered it Thursday mind you,.. but quite nervous now. I'm not gonna be pleased if they try and throw this one over the fence!

Blummin cowboys

12/11/07 @ 14:36

Comment from Liverpoolmedic

Shoulda guessed - it's not come! I won't be in for the next 3 days now, so knowing my luck they will attempt to deliver it then...why don't they just do it on the day they said they will?! Plus according to Amazon it's been in Warrington all day, so they've really got no excuse!

12/11/07 @ 17:11

Comment from roger

Actually delivering to someone that lives on the junction of two A roads is pretty difficult. You try looking for a house down a three mile stretch of road on a national speed limit section with people driving up your arse, flashing and beeping you, whilst trying to keep your eyes on the road. Then knowing that you still have 150 parcels onboard that need delivering doesn't really give you the time to find your house because it isn't all about you. I bet you didn't give an instruction either, to say "I am on the junction of the two A roads" if you did it would be written on the parcel and you would recieve it alot sooner.

12/11/07 @ 17:32

Comment from me again

Heres an example , Valhalla , Durham Rd . durham rd is about 5 mile long and mostly named houses , no contact details on parcel , busy a-road , try finding that one , when you eventually do , chances are its set back from road with house name plate only visible while your standing 6 inches away , but we try our best , no fancy sat navs for hdnl , your lucky if you get a a-z map book .

12/11/07 @ 19:47

Comment from Graham

I ordered an item from John Lewis on Friday afternoon and received an email on Saturday to say that it was to be delivered by HDN. HDN's tracker told me that it was in their local depot at 04.30 on Monday morning, so I rang them at 9.am. to be told that it would delivered at lunchtime that day, and it was. What more can one ask? The driver said that he was pleased that it was for me this time as he regularly leaves parcels with me for a number of neighbours.

12/11/07 @ 23:07

Comment from RedDwarf

Well, as predicted, my order did not arrive. HDNL claim they tried twice to deliver. Utter rubbish!! The doorbell never rang. I work from home, I am in ALL day. Yesterday, we had a big fire in the Olympic Games site, so I was looking out my window more often than usual. Not at any point did I see an HDNL van. Saw plenty of others tho'.

Well, tracking says my order is back in the van today. And this morning, Royal Mail managed to deliver an item requiring a signature AND my flat mate is at home. It should be the simplest thing to get those books into my hands. But what's the betting that HDNL will fail to deliver (in all senses of the word) again? I'll let you know one way or the other.

13/11/07 @ 11:59

Comment from RedDwarf

What's this comment about:
"I would hazard a guess that because you're in an office building the post code has not been recognised by the system, as it was designed for residential post codes."

Have HDNL gone out of their way to remove non-residential post codes so that offices can't be found? What about people who live over shops or in live-work units? Have they been only half recognised?

I would hazard a guess that HDNL only use the cheapest software and update the post code database infrequently, probably updated via CDROM (and delivered by HDNL themselves?).

BTW, I've created a tiny url for this page, BTW, saves having massive long bookmarks: (tiny url address)/35p7za [This comment system does not allow URLs]

13/11/07 @ 12:44

Comment from kate

Ah good, people who ALL feel the same as me at the utter lack of service from HDN. My Husband ordered two books for me from Amazon for my birthday- They arrived via HDN yesterday. However there were no scans in amazon to say it would be arriving yesterday- we have waited 13 days for it to arrive. i wasnt going to stay in every single day before someone starts.

ANYWAY we didnt know it had been delivered as there was no card and the utter fool of a driver left the books down the side of my house. Not even under the porch NO just down the side. So this morning when my husband went to put the bin out he finds them soaking wet and ruined. This really *annoys* me. WHAT AN IDIOT. Any fool knows paper+water=mush.

Before this happened, at the weekend I ordered myself a guide book- its due for delivery today- my husband is at home- as he is whenever we have a delivery (he works nights) so they should be bringing my guidebook.

I would have dearly loved to have been there waiting for him- prefrably with a large bucket of water, i wonder how he likes to be soaked all day? ooooh tempting.

Im not saying most drivers dont be a good job, they do. But obviously for some using their last remaining brain cell hurts too much.

if the delivery runs smoothly today then you wont hear from me again, however if they manage to cock it up, ill post here tomorrow so you can share my misery.

In Future I suggest where you guys have choice use Fedex UK- they bought ANC, much better.

13/11/07 @ 12:57

Comment from martin

soooo.... I have a super saver delivery that's overdue from amazon. Is there any way of converting the amazon order number to a hdn order number to have a look at where they think it is?

13/11/07 @ 13:01

Comment from kate

oh and before someone from HDN comments and starts on at me. I did email amazon and give them precise delivery instructions. all the driver has to do is phone me and i will ask my husband to come round the corner from where he has been painting his dads house. Im aware you have more than just my box to deliver but today you should go the extra mile seeing as you ruined my box. my address, phine number and name are all there. i left the wheely bin out the front so he can even put it in there for me to retrieve later on. i wouldnt expect you to leave it there normally but if he rings me, he wont have to wait for my husband to come round the corner.

13/11/07 @ 13:13

Comment from roger

Hdn drivers aren't give company phones so why would anyone want to use their own mobile phone bill to ring someone who is not home!?

13/11/07 @ 16:28

Comment from marcus carlton

I took 110 parcels out today and brought back 15 next day 24 hour signature parcels because a lot of customers dont have the sense to be in for their goods. None of their neighbours were in either!
If your paying extra for a speedy delivery why not use that braincell to be in to sign for it.
BY THE WAY, I carded EVERY single address!
While we're on it, why do people order parcels, not be in to accept them and leave you no where what so ever to leave them???

13/11/07 @ 17:24

Comment from Stuart

Marcus, in answer to your last question, I suspect it's because people are used to the Royal Mail who, for all their faults, are pretty good at dealing with parcels/packages that can't be delivered. They leave a card and give the option of re-delivery, delivery to the nearest post office or for the customer to collect the package from the nearest sorting office.

HDNL obviously try the first, can't do the second and have a limited number of larger depots which on average will be further away. What annoys people is the inconsistency: adopt a policy of 'if you're not in we try to deliver the following day, it then stays at the depot for 2 days then goes back to the sender', for example. Instead, some people's packages get left with neighbours, sometimes they're left outside and many people don't even have a card left.

Still, you get what you pay for, and I guess that as well as the senders, that goes for the Royal Mail and HDNL too.

13/11/07 @ 22:33

Comment from ian

Another HDNL driver here.
Wait till you here my story of the day.
I had a BT parcel on today and i didn't recognize the name of the house, but i did recognize the name of the customer. When i went to the address the customer told me that the name of the house on the BT parcel was changed 20 years ago.
Now if it wasn't for my knowledge of my round there was noway anybody could of found that house. We as drivers very often go that extra mile to deliver the parcels.

Some customers are never happy, i've recently had a customer complain for getting an item a day early. They hadn't anywhere to put the large parcel so it was my fault for delivering it.

BT,Dabs, Amazon and john lewis are the only companies i find hard to deliver. And this is purely down to the fact that the supplying companies aren't getting the info to the customer about delivery dates. Oh and i too always put a card through the letterbox. I've even had the complaint agaisnt me where the customer said i couldn't of knocked. Well i now don't knock hard because i've had customers complain that i knock too loud..

14/11/07 @ 00:32

Comment from Anonymous

Well contrary to all of your comments, I ordered a Sony Cinema system from amazon last Thursday and was called by HDN on Friday. I missed the call, so spent 20 minutes on the phone to be told that it would be delivered yesterday. My wife was at home waiting for it to arrive and 5 minutes before it was delivered the driver called me - while on the phone I could clearly hear the sat nav in the background. When he arrived they were both polite (large delivery as the package weighed 60Kg) and I even got a courtesy call later that day from HDN asking if everything was ok.

Give these guys a break, yes it is frustrating but they have a lot of packages to deliver. It will only get worse the more online ordering we do. I find, if you are nice then people will bend over backwards. Slagging people off only ends in tears.

14/11/07 @ 09:06

Comment from Shaun again

Well,..

If you read my last comment, you would know how i felt about HDNL... not impressed.

However,, on this occation, I cant really fault them. It came earlier than expected, and the service was reasonable. Even got 2 calls from the deliverey driver to let me know when he was delivering it and another on how to get there as he couldnt find it.

Not bad,.. they can do it!

Well done to the drivers at weybridge.

14/11/07 @ 09:28

Comment from RedDwarf

Well, I'm pleased to say I lost my bet. Order delivered yesterday.

The poor driver looked so harrassed and with a couple of parcels under his arm for our block, I didn't have the heart to ask him what had happened the day before. He may not have been the driver on that day either.

I'm sure it's not so much the drivers as the infrastructure at HDNL which constantly screws it up. How can they be making a profit if, as they claim, they get to me only the third time around?

Still, as I wrote to Amazon, I'll not be using them anymore, too much grief is involved.

14/11/07 @ 09:46

Comment from Beth

Well, well, well,

I have just come online to look for a number for my local HDNL depot after experiencing their 'Customer service' seemingly limitless incompetence... And this is the first thing i find!!!

I will NEVER purchase anything if i have to rely on them again.

4 times they claim to have attempted delivery despite me sitting in, in my PJ's waiting for them and i'm still waiting... I waited two days for a manager to call be back to assure me my package would be here today, But it's not ... Becasuse its not on a van and i'm still waiting for someone to call me...

Customer service put it down to:
Me living in a flat - (And your point is?)
They can be difficult to find - So i checked that the block is clearly numbered (It is)
Maybe i didn't her the bell - I have an intercom which i tested while she was on the phone.. (IT works - Loudly!)
Is it a big block? .. (wait for it, this one is good)... Maybe the driver didn't know which bell it was... - CAN HE READ?

So, i'm going to e-mail the MD's addresses at the top of the page and tell them that their staff are out & out Liars and just plain Lazy!!!

14/11/07 @ 12:50

Comment from Duncan

The annoying thing is you can't tell amazon when you place the order that you don't want them to use HDNL.

I work away from home Mon-Fri, with Royal Mail I have a card in my mail box everytime they couldn't deliver a parcel and I collect on a Saturday morning - I have no problem with this.

3 packages went missing last week - 1 was claimed to have been left on top of my mail box in the porch (in a secure area it said on my tracking history - if it's so secure how did the HDNL muppett get in there?!?!), no sign of it on Friday night when I got home. And there were 5 other supossed attemps to deliver my other 2 parcels but I had zero cards telling me this and HDNL had decided to send the parcels back to Amazon.

Saturday morning I spend 50mins on the phone to amazon explaining all this to a donkey on the phone who could barely speak english, finally get them to resend all of my goods. check my order history on Monday and they have sent 2 of the packages with HDNL AGAIN!!!!!!!!

I then get an email this morning telling me HNDL can't find my address could I please provide more information.
Absolute shambles - DO NOT USE THESE SPASTICS UNDER ANY CIRCUMSTANCES.

14/11/07 @ 13:01

Comment from Duncan

The annoying thing is you can't tell amazon when you place the order that you don't want them to use HDNL. I work away from home Mon-Fri, with Royal Mail I have a card in my mail box everytime they couldn't deliver a parcel and I collect on a Saturday morning - I have no problem with this. 3 packages went missing last week - 1 was claimed to have been left on top of my mail box in the porch (in a secure area it said on my tracking history - if it's so secure how did the HDNL muppett get in there?!?!), no sign of it on Friday night when I got home. And there were 5 other supossed attemps to deliver my other 2 parcels but I had zero cards telling me this and HDNL had decided to send the parcels back to Amazon. Saturday morning I spend 50mins on the phone to amazon explaining all this to a donkey on the phone who could barely speak english, finally get them to resend all of my goods. check my order history on Monday and they have sent 2 of the packages with HDNL AGAIN!!!!!!!! I then get an email this morning telling me HNDL can't find my address could I please provide more information. Absolute shambles - DO NOT USE THESE SPASTICS UNDER ANY CIRCUMSTANCES.

14/11/07 @ 13:10

Comment from Darren Groves

2 failed delivery attempts, even though I live in an apartment block with 24 hour concierge.

I have jusy contacted the local depot at Mitcham and have been promised a delivery tomorrow.

For anyone else have a problem, here are a list of local depots.

Good luck....

Home Delivery Network Ltd , Heathfield Industrial Estate , DEVON , TQ12 6TN , 01626 832545

Home Delivery Network The , Hitchin , HERTFORDSHIRE , SG5 1RT , 01462 421336

Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NG , 023 8061 9866

Home Deliver Network Ltd , Lynx Trading Estate , SOMERSET , BA20 2NZ , 01935 432924

Home Delivery Network , Sunderland , TYNE AND WEAR , SR2 8QS , 0191-564 0924

Home Delivery Network , Dafen , DYFED , SA14 8QW , 01554 777877

Home Delivery Network , Warwick , WARWICKSHIRE , CV34 6QP , 01926 311404

Home Delivery Network , Rochdale , LANCASHIRE , OL11 3JR , 01706 352537

Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NT , 023 8061 8398

Home Delivery Network , Yate , AVON , BS37 5QZ , 01454 316101

Home Delivery Network , Glenrothes , FIFE , KY6 2RU , 01592 773297

Home Delivery Network , Stoke On Trent , STAFFORDSHIRE , ST6 4PB , 01782 836071

Home Delivery Network , Park Royal , LONDON , NW10 7UA , 020 8961 8774

Home Delivery Network , Bolton , LANCASHIRE , BL3 6AX , 0870-154 5414

Home Delivery Network , Fareham , HAMPSHIRE , PO15 5ST , 01489 581544

Home Delivery Network , Lenton Lane Industrial Estate , NOTTINGHAMSHIRE , NG7 2TG , 0115-986 0431

Home Delivery Network , Gateshead , TYNE AND WEAR , NE10 0ES , 0191-495 2211

Home Delivery Network , Oldbury , WEST MIDLANDS , B69 3EX , 0121-552 5541

Home Delivery Network , East Kilbride , LANARKSHIRE , G75 0YA , 01355 233085

Home Delivery Network Ltd , Newbridge , MIDLOTHIAN , EH28 8LD , 0131-333 3651

Home Delivery Network Ltd , Morley , WEST YORKSHIRE , LS27 0BN , 0113-253 8226

Home Delivery Network Ltd , Basildon , ESSEX , SS14 3DT , 01268 286666

Home Delivery Network Ltd , Mitcham , SURREY , CR4 4HX , 020 8685 1032

14/11/07 @ 16:15

Comment from marcus carlton

Hey Darren
Why is my Depot not on the list???
Its the Swindon depot and the best.

14/11/07 @ 16:49

Comment from Paul R

RE:LCD TV bought via amazon

just came across this site as i was looking for contact numbers for both amazon to find out who they used for their "white glove delivery service" as they say for the customers guarantee etc. Anyhow it smacks of inadequacy and very poor PR when you cant find a contact us and phone number on a website....Its like that for a reason.

Amazons customer service is a joke, it took me 10 minutes to get across my question to the representative on the end of the line, in the end i had to cancel my order and re-order i was told i could choose my type of shipping...this was complete crap as I was forced to use "first class" i.e. HDNL. Anyway I actually haven't proof that they are inadequate yet as I am still waiting on my order but having read all the above comments I am thinking of canceling my order but it may well be too late. The only reason I chose to buy it online was because of 1 day guaranteed delivery, as I wanted it by latest Friday the 16th ( it was marginally cheaper - 30 pound -also but not worth waiting a week for! )....it doesn't look like i am going to get it as it hasn't even been dispatched to HDNL yet....and they wont deliver on Saturday plus they only sort on a Sunday so if i went to pick it up at the depot on saturday it wouldn't be possible to find.

Anyhow, if I am incorrect in assuming I wont get the order when I wanted it I shall be back on here to take back my comments because at the end of the day people are always more likely to voice their opinions when something goes wrong as opposed to when something goes right ( though we expect and pay for it I know ), but I fear the worst.

14/11/07 @ 18:17

Comment from me again

ha ha sunderland is n1 always has been , maybe thats why most companies are coming to the north-east , because we do it best .

14/11/07 @ 18:26

Comment from me again

ps.. ladies take note he he

14/11/07 @ 18:28

Comment from Ade

FAO Marcus

Pass on my regards to Danny

14/11/07 @ 18:39

Comment from jcm

Duncan, I only ordered a few video games from Amazon recently, but they were returned to their "fulfillment" centre after 10 days waiting, and I got an email from Amazon eventually informing me that my parcel was "undeliverable." Like you, no cards through the door, or anything. I've had the misfortune of dealing with HDNL back in the Spring, and had to go to their local depot 25 miles away to collect my Amazon order after all their usual lies about "carding" and "attempted deliveries." I'm not ordering from Amazon again until they change their courier service, it's as simple as that.

14/11/07 @ 19:28

Comment from Siobhan

Have spent over 2 hours on the phone trying to liase with M&S and HDN. It appears that M&S try to spin a yarn to alleviate delivery failure - have been told several different reasons why parcel cannot be delivered from, order was never placed, address not found, sizes of items not available so not sent, etc etc... They also by their own admittance state that HDN are useless. Interestingly, M&S strictly prohibit collection directly from depot. This is not to be believed. Just ring the depot directly.

It actually transpires that the correct parcel is waiting at the depot so I will have to travel over an hour go and collect, but just pleased to have it really.

M&S were the clear winners in this case for uselessness. Not such a trustworthy name after all. In all fairness HDN have been quite helpfull.

15/11/07 @ 12:24

Comment from andy tester

I found my parcel the other day, in a hedge next to the garage, genius these cowbiys are

15/11/07 @ 17:36

Comment from marcus carlton

FAO Ade

Sure will fellow driver! Dannys ok isnt he. Firm, fair but can still have a laugh. (had to put that just incase he's looking heh heh)

FAO Andy Tester

I think its spelt C O W B O Y S and you'll find that we recieve ALL complaints and they are dealt with too. If you complain to HDNL, that driver (probably a temp to cope with the Crimbo rush) will be disciplined or given his marching orders. Most of us are superb drivers and get on well with our customers so dont tar us all with the same brush!

FAO Paul R

Your dead right when you say that people are always likely to voice their opinions when they are unhappy about something. If everyone that was happy with their delivery commented on here it would crash the site.

15/11/07 @ 18:12

Comment from marcus carlton

ps
Hi Ellen!

15/11/07 @ 18:14

Comment from Ray

Very good service !
I had a delivery from the Ipswich depot yesterday. It arrive at 4.45pm, when it was late dusk. Despite this the delivery driver found us in our unlit rural village road. He said he still had 30 parcels to deliver, all in villages. How he was going to find the addresses tin the dark I can't imagine. Dedication to duty indeed !

16/11/07 @ 10:01

Comment from scott

waited in all day for these jokers just got a tracking order from bt and it said this on the site
15/11/2007 00:00:00 Customer Parcel Data Received
15/11/2007 15:08:34 Sort Centre - Shaw, Oldham Sorted
15/11/2007 23:10:57 Daventry Depot Received
16/11/2007 07:44:38 Daventry Depot Loaded onto vehicle
16/11/2007 17:40:25 Daventry Depot Unable to Deliver Cannot locate
16/11/2007 17:44:08 Daventry Depot Received
16/11/2007 17:44:36 Daventry Depot Unable to Deliver Held

tossers

16/11/07 @ 20:22

Comment from STEVE DELANEY

Over the years I have ordered loads of stuff from amazon and the service has always been great.

Then I had the misfortune to get involved with HDNL. First off I had some books deleivered to my
work address on a saturday. The building is quite obviously a business address. The books were
returned to Amazon with a comment that nobody was in. It was a Saturday, It was a business
address why could they not return with the Item on the Monday.

Ok not great service but anybody can make a mistake.

Then I ordered a TV. The TV was ordered on a Saturday for estimated delivery on the Tuesday/
Wednesday. The TV was dispatched by amazon on the Monday and the carrier notified. The tracking
on amazon remained at carrier notified for 4 days. On the fourth day I phoned up HDNL who claimed
to have no knowledge of the item. I contacted Amazon who claimed it was with HDNL. Speaking to HDNL
on the phone was an utter waste of time. First off the automated phone system directed me to an
option which repeatedly cut me off. When I did get to speak to a person they simple passed me from
depot to depot. Nobody seemed to have clue which depot delievered to what part of the country,
they all thought it was somebody else. So back to amazon after an hour on the phone to amazon they
finally pinned down my TV, it was with HDNL but the postcode was wrong - it began 56 instead of
S6. They rest of the address was fine and had been used by amazon for the past 5/6 years to
successful all manner of goods. Anyway to cut a long story short the guy at amazon was very
apologetic but was pleased to tell me that HDNL could deliver the TV saturday morning - not great
but at least it was sorted - or so I thought. 8:30 Friday evening a very nice lady from a call
centre called to arrange my delivery time 8:45 - 12:45 TUESDAY morning. EFFING USELESS.

16/11/07 @ 21:10

Comment from marcus carlton

HDNL can not be held resposible for mistakes when your supplier has put the wrong details on your parcels. I get parcels everyday that just give me a house name and the county eg Stanbridge Cottage,Aylesbury.... I mean.... if I was a tempt or relief driver, I wouldn't have a clue where to start. Thankfully I know my round well and very rarely bring back an unlocated parcel but even though Ive been doing my round for five years there are still the odd parcels that are totaly unlocatable.
As for delivering to businesses on a Saturday, we are told not to take out those parcels (Unless we know it will be open) as 90% of the businesses are closed at the weekend.
You could always use the postal service but if you do can you ask them not to just chuck your parcel at the doorstep without knocking so I dont trip over it please.

17/11/07 @ 16:30

Comment from marcus carlton

ps
Im sure this site is used by other delivery companies intent on scare mungering our clients!

17/11/07 @ 16:32

Comment from marcus carlton

pps
Hi Matty
Your right, I do need to get myself a life and stop looking at this site, lol

17/11/07 @ 16:35

Comment from andy

hdnl have lost a major contract, it will be interesting to see what one.

18/11/07 @ 12:14

Comment from marcus carlton

Thats very unlikely as we are the only company geared up to cope with such a volume. The other alternative is the post office and we all know what they're like especially with their strikes which cost businesses thoudands of pounds.
I would be interested to hear if there are any businesses out there that DONT make any mistakes!

18/11/07 @ 13:44

Comment from ray

they lose and gain contracts all the time most of the big companies are tied to deals to use us,any way who else would they use,come on name them.btw i dont live in a village.....

18/11/07 @ 14:54

Comment from ray

today which is sunday i saw 3 people employed to deliver the post will not call them posties as they were cleary not the normal people delivering the post,they where working on a sunday probably for a pitance of what regular guys or gals would get. the area is west norwood in london,i asked as they handed me the mail as i was entering my mother in laws house why they were working sunday one answered because we are temps and its part of their terms to work sunday,ok so what if people aint in to sign for stuff ie recorded deliverys,the answer was......if it looks good its coming home with me in 6 weeks ill be looking for anthoher job anyway i kid you not that was the reply ,so if you live in west norwood good luck.

18/11/07 @ 15:07

Comment from george

hdnl have casual workers at xmas, one guy is taking out more then the round driver, and bringing less back, i wonder where he is putting that. Hdnl are useless, they give you a job over the phone, unlike royal mail who check you out via the police before giving you a job.

18/11/07 @ 15:41

Comment from dave

some of you make me laugh, do you lot think you have a personal delivery driver each? do you know how many deliveries take ages to find, like customers not putting up house signs in the country, flats with about 12 buzzers but none signed so how do i know where Mrs smith lives, believe me if the customer slows the driver down then say about 5pm i head home and any parcels left over are non attempted.

18/11/07 @ 15:46

Comment from john

can you wait 5minutes for my mum to come home? no cause 5 minutes for every customer will mean complaints like this above

a note saying can i deliver the parcel 20minutes away? no i cant

a rural village without half of the propertys not showing house signs? and i bet half of the complaints above are from people are sitting in there bungalow without a sign up, nelieve me im not knocking on 12 doors hoping to find mrs jones, mill house, devon........get the address right, dont ask the driver bent questions like whats in the parcel, dont take 59minutes to answer the door cause we wont wait,

18/11/07 @ 15:52

Comment from Stuart

George, why are you making comments using a variety of names (you're using the same email address)? Are you worried there aren't enough people willing to defend HDNL?

18/11/07 @ 17:01

Comment from me again

I went to an address which had a note attached to the door ,it read " back in 5 mins " so i attached a note saying " back in 24 hours "hehe .

18/11/07 @ 17:03

Comment from Another Ex - Amazon customer

Beth, Get on to Amazon!!! Complaining here will get you absolutetly nowhere. Amazon need to know just how many people are being let down.

George (et al) : just what I suspected. All of the pro HDNL posts here are written by one person!!!! There can't be more than a handful in the whole country who would defend such ineptitude.

**libellous statement removed**

18/11/07 @ 20:50

Comment from Charlie

I've been trying for 2 weeks to get a parcel delivered to my home address - they claim to leave cards (3 in total), they don't. Amazon say HDNL now have my mobile to arrange a convenient delivery time - they never ring ( I would phone them, but ho ho they don't have any numbers on their website). I give Amazon my work address which they confirm HDNL now has to deliver - they do the same thing again, claim to leave cards yet don't. My work address is a constantly manned reception desk - so clearly they never made it that far to even try delivering it!I know the delivery drivers have a hard time - but I think this is systematic incompetence which stems directly from the management of this company. I will not use Amazon again as a result of their policy to use this useless and deceitful company.

19/11/07 @ 11:10

Comment from Oliver

Thank you HDNL! You have provided an excellent service. My parcel was delayed by the supplier NOT BY YOU. Within 24 hours of it being in your hands it was at my door. A word of advice though - why not have your contacts available on your website - most people do.

19/11/07 @ 14:29

Comment from marcus carlton

FAO Me Again.....
You crack me up!!!
That was well funny!!!
ps
Im nothing to do with George and I'll defend the company!

19/11/07 @ 17:50

Comment from Jayster

This company is good, i dont work for them are anything like that but people who visit this website want to call HDNL therefore they have a problem and they see this wesite which they use to let off steam. If people who were happy with their parcel posted here then HDNL would easily win hands-down. This isnt a paper round, it much harder.

19/11/07 @ 22:53

Comment from ANONN

I do work for HDNL. and collect goods from amazon's rdc's. A lot of problems stem from amazons inability to load goods that should be on each load. Each load must leave each site on time to reach hdnl sorting centers so they can be sorted and sent on to hdnl centre's around the country. i myself have left with a 45' trailer that should be full, with only 7 parcels on it! because they could not get it loaded on time. The Transport depts at Amazon don't seam to care. I can't comment on hdnl depots around the country as i work for on of the main sorting centre's.

20/11/07 @ 02:09

Comment from Henrik

My parcel was out for delivery on Thursday and was taken back - due to a misstake by the concierge NOT HDNL.

I phoned up and asked for them to call my mobile if there was any problems, they said that was fine and that it should be delivered the following day. No delivery at all on the Friday, apperently due to too many parcels being delivered that day.

No deliveries on the Saturday... I was home all day Monday - constantly checking their website for updates on my parcel. Phoned up around 3pm and was told it was out for delivery and that they delivered up til 7pm. At 7.15pm I called back - still no updates on the website - and I got told that they tried to deliver it at 2.30pm and that they left a card. Please not that I was home ALL day, never bothered checking if I was home, never left a card - so they are actually lying! Plus they never called my moble as they said they would.

Worst company I have ever come across, totally lack of customer services!

I doubt I will be using Amazon again as long as they use HDNL...

20/11/07 @ 10:31

Comment from Henrik

Home Delivery number is 0844 5560557

Good Luck! You're gonna need it!

20/11/07 @ 10:40

Comment from Another Ex - Amazon customer

Hey George, it wasn't you who attempted to deliver those two computer discs was it?

Oh, sorry. I see it was TNT delivery service. Perhaps you'll get the new contract at HDNL then!

20/11/07 @ 18:09

Comment from me again

Thanks for the comments on my wry humour Marcus , I can understand your commitment to the company , you sound as if you do a good job , which unfortunatley a lot of drivers , admin staff , management dont . i can see it from both sides of the fence , i used to be a driver just like you , trying to do a decent job and get the parcels delivered , it aint easy i will give you that much , but hdnl have a history of taking any tom , dick or harry on so long as they can deliver 150+ parcels a day no questions asked , weve had people delivering with no drivers licence ?? come on !! any delivery business worth its salt would ask for proof of that before they employed you to drive surely ? But you seen like a nice enough bloke ,so i won't bleat on too much .

20/11/07 @ 20:50

Comment from George

to me again.

Your right about one thing, they take anyone on. If you've got a history of theft and road rage you will be delivering play station 3 for sure....more people like myslef and me again and the comapny wouldnt have pages like this.

21/11/07 @ 14:20

Comment from marcus carlton

Heh heh, Ta Me again.
I tried to deliver a parcel yesterday that needed signing for but they werent in and the neighbour refused to take it.
I left a card.
The customer called the number on the card and asked for it to be delivered to an alternative address.
They gave the call centre their address and the parcel was located and prosessed with the new info, no tracking number required.
I was notified before I loaded my parcels and delivered it to the new address.
Job done!
Thats how simple it is!!!

21/11/07 @ 19:24

Comment from Chris

After ordering an item from Amazon a few days ago I happened across this site and, after reading the comments, thought I'd be lucky to get it before Christmas.
HOWEVER.....
Yesterday I was advised that it would be delivered today and sure enough it turned up an hour ago. No problems. They even found the correct delivery point at work (Good advice from some of the comments - don't give your home address if you won't be there!!).
They're obviously not perfect but it's not all doom and gloom.

22/11/07 @ 12:05

Comment from marcus carlton

Hey people
If you type:
DHL complaints
City Link complaints
UPS complaints
Amtrak complaints
You will find that they all have pages like this one and all have the same type of complaints, so if your thinking about boycotting companies because they use HDNL then good luck, you will need it.

22/11/07 @ 18:36

Comment from me again

Marcus , your obviously a devoted employee who do your job to the best of your ability , i commend you for that , if only every employee worked so diligently things would be fine in this world , and thank you stuart for a great site its been good , well most of the time , this is my last post

so i wish you all well and a good christmas and new year , take care everyone .

22/11/07 @ 21:43

Comment from marcus carlton

NOOOOO! DONT GO ME AGAIN!!!
We will miss you!
Im not that devoted, I just dont have a life at the moment, Im very nosey and this site is adictive!
Lets turn this site into a drivers forum!

23/11/07 @ 16:40

Comment from marcus carlton

Hey people
If you type:
DHL complaints
City Link complaints
UPS complaints
Amtrak complaints

You will find that they ALL have pages like this one and ALL have the same type of complaints, so if your thinking about boycotting companies because they use HDNL then good luck, you will need it.
BIG SHOUT OUT TO ALL MY DRIVER BUDDIES! heh heh, you know who you are.

23/11/07 @ 18:21

Comment from george

marcus carlton

Top man, people like us provide a good service, let it continue.

23/11/07 @ 21:46

Comment from George

pulled up a country lane today, there was 6 houses and only 1 had a sign on it. so if you think I'm knocking on the other 5 houses to find out the identity of the other houses think again, so i dumped the parcel up the road.

23/11/07 @ 23:06

Comment from Neil Holmes

I agree that every company has their problems, I just wish I'd known that Amazon were going to use a firm with a depot 25 miles away (as opposed to Royal Mail who have a sorting office 1/4 of a mile away). I usually wait for the card to arrive and then collect the item the next day on the way into work. My workplace doesn't like personal deliveries, and I don't really know the neighbours well enough, so with me working throughout the week collecting it personally usually works fine.

What irked me most though was that after the 2nd attempt at delivery I rang the number on the card and explained my problem. The advisor said it wouldn't be a problem, they would deliver it on Saturday. Wouldn't you know it the next day I get another card from a now quite understandably annoyed driver. When I rang the phone number again they said the previous advisor must have been "mistaken" because they don't do deliveries on a weekend. I fail to see how someone can make that kind of mistake frankly, I think the first advisor just plain lied to get rid of me (I work in contact centres, I know the type). I had to arrange a day off work at short notice to get it delivered today.

The irony is I live less than a mile from HDN's head office in Speke!

24/11/07 @ 00:08

Comment from marcus carlton

Thanks George! I love having a rural round! Its a real joy driving down a road 3 miles long knowing that the house Im trying to find is probably one of the houses I just drove past with no name plate. You phone the Depot to get them to do a post code search (after driving all the way from one end to the other twice) and that shows it to be in the middle of a field full of cows.
When I eventually find them, I grit my teeth, smile and say "Oooh it was hard work trying to find you"
Im a pro! heh heh

24/11/07 @ 16:58

Comment from David

HDNL according to the tracking information on their website left a card today (My imaginary pet mouse must have eaten it)

Does anyone know how long they will keep the parcel before returning it to Amazon? Or how easy it is to arrange an alternative delivery address?

I am another person frustrated by lack of contact details on their website although pleased with the information on this forum.

Are the e-mail addresses given above (from about a year ago) for senior staff still valid?

Thanks

24/11/07 @ 19:54

Comment from Another Ex - Amazon customer

David, Whatever else you do, I advise you to contact Amazon. Tell them that if they don't sort the mess out which is of their own making, then you demand a full refund. Then have a look at Play(dot)com, who offer free delivery on any and all items. Their range and prices are very competitive with Amazon's.
Amazon just do not deserve your custom. They have known of these problems for ages now, but choose to ignore them. Don't let them treat you with contempt.
HDNL are not to blame - they don't have the brains between them all as you can see from Georges latest offering. They should be pitied.

25/11/07 @ 19:26

Comment from Wont be using Amazon if it comes by HDNL

God this delivery company is a joke!! I shall not order from Amazon again if it means have to get stuff delivered from HDnl

26/11/07 @ 13:20

Comment from Dave

Home Delivery Network Ltd (HDNL) 0870 1545400 020 89618774 London - Park Royal

Home Delivery Network Ltd (HDNL) 0870 1545400 0115 9860431 Nottingham

Home Delivery Network Ltd (HDNL) 0870 1545434 01978 291559 Wrexham
Also for: 0870 1545400

Home Delivery Network Ltd (HDNL) 0870 1545400 01489 572462 Southampton area

Home Delivery Network Ltd (HDNL) 0870 1545400 020 76358094 New Cross Branch - SE London

Home Delivery Network Ltd (HDNL) 0870 1545400 01622 710084 Maidstone office

Home Delivery Network Ltd (HDNL) 0870 1545400 020 89032772 Wembley Office (NW London)

Home Delivery Network Ltd (HDNL) 0870 1545400 01293 565351 Crawley Depot HDNL were formerly Business Express!

Home Delivery Network Ltd (HDNL) 0870 1545400 01983 *removed* Isle of Wight Depot for Home Delivery Network

Home Delivery Network Ltd (HDNL) 0870 1545400 01480 211185 St. Neots, Cambs

Home Delivery Network Ltd (HDNL) 0870 1545400 01462 421336 Hitchin, Herts

Home Delivery Network Ltd (HDNL) 0870 1545400 01926 311517 Leamington Spa (covers Midlands)

Home Delivery Network Ltd (HDNL) 0870 1545400 0121 5525541 Oldbury depot, Birmingham West Midlands

Home Delivery Network Ltd (HDNL) 0870 1545400 01772 620358 Preston, Lancashire

Home Delivery Network Ltd (HDNL) 0870 1545400 0118 9451184 Reading - Deacon Way, Tilehurst
Also: 0118 9413939

Home Delivery Network Ltd (HDNL) 0870 1545400 020 86851032 Mitcham

Home Delivery Network Ltd (HDNL) 0870 1545400 01603 486101 Norwich

Home Delivery Network Ltd (HDNL) 0870 1545400 020 85509611 Woodford

Home Delivery Network Ltd (HDNL) 0870 1545400 0113 2538226 Leeds - Morley

Home Delivery Network Ltd (HDNL) 0870 1545400 0113 2380343 Leeds - Gilderston

Home Delivery Network Ltd (HDNL) 0870 1545400 029 20779779 Cardiff

Home Delivery Network Ltd (HDNL) 0870 1545400 023 80619866 Eastleigh

Home Delivery Network Ltd (HDNL) 0870 1545400 01304 841138 Aylesham Branch
(Whitstable Area)

Home Delivery Network Ltd (HDNL) 0870 1545400 0131 3333651 Edinburgh - Newbridge
EH28 8LD

Home Delivery Network Ltd (HDNL) 0870 1545400 0191 5653025 Sunderland

Home Delivery Network Ltd (HDNL) 0870 1545400 01706 355223 Sort Centre - Shaw, Oldham. Depot for deliveries in Manchester area.

Home Delivery Network Ltd (HDNL) 0870 1545400 0114 2444661 Sheffield

Home Delivery Network Ltd (HDNL) 0870 1545400 01294 213458 Irvine

Home Delivery Network Ltd (HDNL) 0870 1545400 01522 513753 Lincoln

Home Delivery Network Ltd (HDNL) 0870 1545400 01224 249299 Aberdeen

Home Delivery Network Ltd (HDNL) 0870 1545400 01473 287131 Ipswich
Also: 01473 286620

Home Delivery Network Ltd (HDNL) 0870 1545400 01562 827299 Kidderminster; covers Herefordshire and Worcestershire

Home Delivery Network Ltd (HDNL) 0870 1545400 01355 233085 Glasgow - East Kilbride

Home Delivery Network Ltd (HDNL) 0870 1545400 01204 793112 Farnworth/Bolton

Home Delivery Network Ltd (HDNL) 0870 1545400 0191 4952211 Newcastle upon Tyne

Home Delivery Network Ltd (HDNL) 0870 1545400 01268 286667 Basildon - Honeywood Road, Basildon SS14 3DS

Home Delivery Network Ltd (HDNL) 0870 1545400 01708 376155 Romford

Home Delivery Network Ltd (HDNL) 0870 1545400 020 77325595 London - New Cross
also 020 76358094

Home Delivery Network Ltd (HDNL) 0870 1545400 01454 316101 Bristol

Home Delivery Network Ltd (HDNL) 0870 1545400 01724 289594 Scunthorpe

Home Delivery Network Ltd (HDNL) 0870 1545400 01872 241904 Truro

Home Delivery Network Ltd (HDNL) 0870 1545400 023 80650570 Eastleigh

Home Delivery Network Ltd (HDNL) 0870 1545400 01273 517866 Newhaven

Home Delivery Network Ltd (HDNL) 0870 1545400 01626 832545 Newton Abbot
Also: 01626 833165 & 01626 835856

Home Delivery Network Ltd (HDNL) 0870 1545400 01554 777877 Llanelli

Home Delivery Network Ltd (HDNL) 0870 1545400 01782 836071 Stoke-on-Trent

Home Delivery Network Ltd (HDNL) 0870 1545400 020 86263209 Edmonton

Home Delivery Network Ltd (HDNL) 0870 1545400 01209 210842 Redruth

Home Delivery Network Ltd (HDNL) 0870 1545400 01246 260142 Chesterfield

Home Delivery Network Ltd (HDNL) 0870 1545400 01304 841138 Aylesham depot (E.Kent)

Home Delivery Network Ltd (HDNL) 0870 1545400 01793 537171 Swindon depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01708 374240 Romford depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01772 338479 Preston depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01592 773511 Glenrothes depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01463 714964 Inverness depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01925 825515 Warrington delivery office

Home Delivery Network Ltd (HDNL) 0870 1545400 01782 836071 Burslem depot

Home Delivery Network Ltd (HDNL) 0870 1545400 0191 5653025 Sunderland depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01782 599889 Stoke depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01293 517004 Gatwick depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01492 593554 Wrexham & Llandudno

Home Delivery Network Ltd (HDNL) 0870 1545400 020 85514468 Woodford Green

Home Delivery Network Ltd (HDNL) 0870 1545400 01793 537171 Swindon depot

Home Delivery Network Ltd (HDNL) 0870 1545400 020 89032772 Wembley depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01327 703821 Daventry office

Home Delivery Network Ltd (HDNL) 0870 1545400 01273 516181 Newhaven depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01254 57243 Blackburn depot

26/11/07 @ 15:39

Comment from Dave

I hope that list of depots and local numbers help i just rang them as waiting on a delivery spoke 2 reception they rang the driver and called me back all within 2 mins i now know where the driver is and when he will be round. There a crap delivery company but i rang ma local depot and got what i wanted i hope the numbers help

26/11/07 @ 15:48

Comment from john

Its easy to criticise but harder to praise. I left instructions on where to leave my parcel as I knew no-one would be hom eto receive it. My instructions were fulfilled to the letter. The driver even posted my note through the letter box so as not to inform anyone else. Many thanks to HDNL.

28/11/07 @ 15:34

Comment from marcus carlton

Thanks John, your comment was greatly appreciated.

28/11/07 @ 18:44

Comment from Another Ex - Amazon customer

I say, that's not George again is it?

28/11/07 @ 18:53

Comment from Lottie

I have ordered a couple of xmas pressies from Amazon, no problems usually, items shipped to my work address by Royal Mail with no hassle.
Monday I get a call saying that they are refusing to deliver because of the address I have given. Strange I say I have just received another Amazon order shipped via Royal Mail and itâ€™s sat here right next to me.
Oh dear this is when I realise they have used HDNL!
I tried to explain, yes the address is based at Stansted Airport but we are NOT airside (not even in the airport), so in theory itâ€™s just like delivering to anywhere else. Nope they wonâ€™t deliver to that postcode (just looked at the HDML website and nearly died of laughter at their slogan: "
Anyway, eventually I asked if the package needs to be signed for and was told no, so asked for it to be delivered to my home address, its unlikely anybody will be in but the parcel can be left in the shed.
Well guess what, I am still waiting.
My battle with Amazon and HDML continues, and I have to say if I use Amazon again after this service, and I see they have used HDML the order will be cancelled straight away! Royal Mail FTW!

28/11/07 @ 22:39

Comment from Neil

Leaving a note about where to leave the package works fine if:

a) You know the day it will be delivered on
b) You have somewhere secure for it to be left.

Just as picking it up from the depot is fine, until you find the depot is 25 miles away and you don't drive.

28/11/07 @ 23:23

Comment from David Hallsworth

What an appauling service from Home Delivery Network
They apparently tried to deliver the package 3 times to our 24 hr manned office, all 3 occasions they were unable to deliver. upon checking cctv footage the parcel was not even tried to be delivered, this reflects so badly on amazon

29/11/07 @ 09:22

Comment from Rosie

Thank you so much Dave for posting the depot numbers.

I've phoned the home delivery network three times over the last two days to arrange re-delivery of my package from the Early Learning Centre. They are just a joke. My main gripe is that they can t deliver to my work because its out of the area, a South London depot can't deliver to an East London address. Also they can t leave it with a neighbour because I can t give them the name and number of someone who will be in. So my only option is to collect it from the depot myself.

I was told on my first call at 10am that I would get a call from the depot that day confirming that I can pick up my package. I was also told the depot was open from 8am-5pm Mon to Fri. After not receiving a call, at 4pm that day I tried again. This time I was told that it would take 24 hours for someone to contact me and that the depot was open from 9.00am 5.30pm Mon to Fri. So I waited 24 hours. After not getting a call I called them again, this time I was told it usually takes 48 hours for a call back and that the depot was open from 7am 7pm Mon to Friday and 10am 6pm on Saturday. I asked for the phone number so I can call them myself but this was not possible. It sounds like they just make it up as they go along!

Now I ve called the depot and they are open from 7am-7pm Mon to Fri and 10am to 1pm on Saturday s, and my package is ready for collection. That wasn t so hard was it?

29/11/07 @ 15:42

Comment from ray

sid cant what till xmas is over then you subbies can get the f@ck out of our depots,one london based depot recovered three brutes of work from one house from one driver,you snide tramps,if you was loading next to me and i thought you was robbing you would hit the floor,no f@cking worries.

30/11/07 @ 21:35

Comment from sammy

FIRSTLY WHY ORDER PARCELS IF YOUR NEVER GOING TO BE IN?? DOESNT MAKE SENSE AT ALL. " OK I ORDERED A PARCEL FROM AMAZON BUT WAIT HOLD ON I GO TO WORK" YEAH SO WHAT SHALL I DO FOR YOU??. LET ME TELL YOU DONT ORDER ANYTHING IF YOUR NOT GONNA BE IN SIMPLE. PROBLEM SOLVED AND SECONDLY ITS NOT HDL NETWORK THATS THE PROBLEM ITS THE DEPOTS THATS THE PROBLEM THEY SEEM TO PUT THE PARCELS OUT WHEN THEY FANCY. SO NEXT TIME BEFORE TRYNA BITE THE ADVISORS HEAD OFF USE THE ABOVE NUMBERS N RING THE DEPOT DIRECT ULL GET FURTHER AND ALSO SAVE SHOUTING AT AN ADVISOR THATS DONT THERE JOB RIGHT. AND ITS THE DEPOT WHO HAVE ALSO ADVISED NOT TO GIVE OUT NUMBERS AND ADDRESSES NOT THE ADVISORS SO BEFORE YOU THINK OH IM SO GOOD I ORDER OVER THE WEB BUT IM NEVER IN THINK !!

30/11/07 @ 22:30

Comment from cath

yeah its called home delivery network for a reason .... they deliver to your home when your in. So if your never there think when you order the parcel which address you want it to go out or otherwise shop normally save you the trouble moaning n money on phone calls u lot seem to be arsed about

30/11/07 @ 22:33

Comment from Another Ex - Amazon customer

Sammy and Cath, have you not read this on the BBC news site today? :

"Christmas sales on net 'to soar'
Shoppers in the UK will spend Â£200m a day on the internet in the run up to Christmas, with the total holiday spend likely to hit Â£4bn, a survey suggests."

No, I didn't think so.

Your stupid, inane argument is totally invalid. Your comments are facetious and mindless. You obviously post here for a "joke", although the joke is getting somewhat boring now. So why don't you bleat on with your nonsensical nuggets somewhere else eh and do us all a favour.?
Either that, or come up with something intelligent, witty or even just relevant.

Only cretins would continue to suggest that online shopping is not for anyone who should desire to do so, whether they are at home all day or not.

So why not go out and get a life eh? And leave this forum to people with an IQ of at least double figures.

01/12/07 @ 09:57

Comment from Neil

When I order online I know I'm unlikely to be in during the week, however Royal Mail can deliver on Saturdays, and failing that do have a sorting office within a reasonable distance. I wasn't aware that HDNL would be used for the delivery (indeed had never even heard of them before they tried to deliver the package) so can hardly make alternative arrangements prior to ordering on the simple basis that as far as I knew the delivery company would have reasonable alternatives in place for people who work during the week.

Given however that Amazon cannot tell me in advance which delivery company they will use for any particular order I think I'll just plain avoid them in future.

01/12/07 @ 10:24

Comment from David Jones

Home Delivery Network are absolutely terrible!! I have been waiting for my order from Amazon for two weeks now! Hopeless company. I cannot believe Amazon use those idiots.

01/12/07 @ 11:45

Comment from Grateful to Dave

Thank you soooooo much, Dave. I've been waiting for an urgent parcel from BT since Thurs. I rearranged my whole life to be in from 7-7 and no-show for hdnl. Friday they told me it might or might not be on the van. Then it was on the van. I rearranged my whole life and it still didn't come. Delivery was arranged for today (sat) on Thurs if I didn't get the parcel on Thurs.....I eventually found out after 3 calls (most of which was on hold) it wasn't on the van! In desperatiuon I tried google and found this site and the list of depot numbers. I've just spoken to the depot and someone who sound like they know what they're talking about has promised it'll go on the van on Monday. However, I'm not holding my breath (but at least I know who to ring if there's a problem).....

01/12/07 @ 17:05

Comment from Laura

I ordered a dress from Lipsy on the 25.11.07 3 weeks prior to my birthday,to ensure it would be with me on time, delivery was supposed to be 3-4days which means it should have come by the 29.11.07, I know there are sometimes delays and this is why I ordered in advance, and I know its only as yet been 6-7 days however, when i check my tracking data the information from the day i ordered (25th)still has not change even noe 2nd december, it still says customer parcel data recieved. I dont have a clue when it will come but im anxious as i was hoping to have a special dress for my birthday.

Doe anyone have any idea as to why tht tracking information is still saying parcel data recieved 7 days on.

Thanks Laura

02/12/07 @ 04:43

Comment from james

Laura

it means the depot is busy and its just sitting there, chase it up. What depot is it, i will find you the number.

James

02/12/07 @ 12:10

Comment from Pete

I used to work for home delivery network ltd and i must say, as much as i was fu**ed around and never put on the same route once the main problems for not being able to deliver parcels were.

1. people not at in to recieve them (no neighbours in either)
2. Nowhere safe to leave them if they dont require signature.
3. houses down country lanes that dont have signposts outside with the name of the house (we're not phsycic)

Also, companys mainly Amazon and B.T. give an incorrect address, one day i had a parcel to deliver and the address was No.3 Godalming.
What the fu*k am i supposed to do with that?

I think the trouble is that people who order things seem to think that they have their own personal delivery driver that must drive all they way from the depot with one parcel just for them. well this obviously isn't the case.

One day i went to deliver a parcel and their was a note on the door to say "courier driver, back at 2.30". It was 12.15 when i tried to deliver! what do these people think? that i can just forget about my other 120 parcels and wait for 2 hours for them to come home!?

I worked my arse off for this company and it pisses me off to see the people on here slagging it all off because they're too lazy to do their own shopping and think that it's acceptable to not be in to recieve their parcel and blame someone else for it not being there.

I personally feel guilty if i've ever orderd something and not been in to recieve it and will make dam well sure that i'm in the next day or make arrangements for a neighbour to take it.

Also HDNL don't just deliver amazon parcels and yet everyone on here is complaining about amazon and a few B.Ts. Clearly Amazon must be playing a big role in the failure of your parcels but it's easy for you to blame the delivery company.

I don't work for this company anymore but they're not as bad as everyone on here makes out even though they did fuck me around.

02/12/07 @ 15:47

Comment from Stuart

It's the people who are 'too lazy to do their own shopping' that keep everyone at HDNL in a job.

02/12/07 @ 17:21

Comment from Laura: thanks James

Hi James, thank you for your reply, i suspected my parcel might be just sat around somewhere. I ordered it from lipsy to be delivered to me in plymouth, not sure which precise depot. If you have the time a phone number would be great. I have emailed lipsy but no reply as of yet.
Thank you again

02/12/07 @ 18:35

Comment from james

Laura,

Where is it saying Parcel data recieved? If its on hdnl website it should show a depot beside it. If its elsewhere I would guess the parcel has gone missing, it should be scanned every step of the way, from sender to being on the van..I would get onto lipsy asap and demand another sent as its urgent, without knowing the depot im not sure the nearest one to Plymouth. Good luck Laura.

james

02/12/07 @ 21:45

Comment from Stuart

Just another reminder as the last one was a couple of hundred comments back, any posts that are offensive or abusive to other posters will be removed. If you're wondering where your post went, that's probably the reason.

02/12/07 @ 22:00

Comment from laura: to james

Hi james,
I have been checking the tracking info on the HDNL website, as when i tried to do it via lipsy it kept saying error and could not find the tracking page or something, on HDNL it just says the date and then customer parcel data recieved. the word customer appears under where it says depot thats why i was confused. I have emailed lipsy and so am hoping for a reply tomorrow, but as for sending another, the one i ordered was sadly the last one in stock in a size 8. So if I continue to have problems i may have to search the highstreet for a dress, though it wont be as special, but never mind.

Thanks again for your reply, I appreciate your help James

03/12/07 @ 00:12

Comment from Neil

I'm sure HDNL would work fine for me - if I didn't work, or lived with someone who didn't. Since I do work during the week however its simply not practical to have HDNL delivery it. Since Amazon won't confirm before ordering which firm they'll be using it becomes impractical to order from them. There's no point saving money if I have to loose a days holiday to recieve the package.

Quite frankly I was more annoyed that the idiot in the call centre lied to me about weekend deliveries, because I then had to go to my boss and hope to get time off on two days notice.

03/12/07 @ 00:23

Comment from Laura: to James

Hi James, further to the comment I sent earlier, I didnt recieve a reply to the email I sent Liosy several days ago, but I have just found a number for Lipsy, it was not for delivery enquiries but I called anyway, I spoke to a lady, and she took my order number, and said there must be a problem, and so will contact the depot for me and then email me with what is going on, she didnt say which depot though.

03/12/07 @ 10:43

Comment from laura:further comment to james

Hi James
After speaking to lipsy they emailed me confirming a full refund, I replies saying I din not want a refund and wanted the dress, they rang me immediately and said that the dress was LOST IN TRANSIT!!!! and that i should re-order, i said it was the last one, but she said more were coming in today, and that if i re-order and select next day delivery, then email her with my number they would refund me 10% off and give me the delivery for free, so I cant really complain, lets just hope it doesnt get lost this second time.

03/12/07 @ 11:24

Comment from Dawn Barnes

What is Amazon playing at? Why have they signed up the Home Delivery Network and not paid them to deliver on Saturdays as well.

The Home Delivery Network does not have the infrastructure for people to pop over to collect their parcels like Royal Mail does. My nearest HDN collection place is 40 minutes by car, I don't have a car so can't get there.

I've been shopping with Amazon since 2001 and spend a fair amount of money with them but will have to review that due to the dropping of Royal Mail and appointment of the HDN.

My first experience with HDN was in August when I just managed to get my boyfriend's birthday presents in time, by the fluke that he had some leave and it coincided with the delivery.

He had bad experiences too and had to book leave to take delivery of parcels - not great when you have limited annual leave.

I made a small order recently - 2 books that it would have been possible for me to carry from the office to home without major disruption but they never arrived. In over 2 weeks not even a calling card has been dropped off by the HDN. Both birthdays have passed and I bought the books in a shop. This is tantamount to theft, or fraud, as Amazon had taken the money from me but I did not have the goods.

My Christmas plans are now pretty wrecked. I have loads of things I want to buy and had hoped to benefit from the discounts on Amazon but I can't gamble on their delivery service. I'm prepared to pay the extra money to ensure that I have the gifts in time but it's very inconvenient.

Further, take note that Amazon has had a huge impact on booksellers and music shops (Ottakar's closed down, Virgin pulled out of the music shop business) and now that the choices have already been eroded and the bookselling market almost on its knees, Amazon messes up its delivery network by choosing to contract one to only delivery during the hours that most of its customers are not at home, they're working to pay for the items that they can afford to order by having a job.

A big error and I hope that Amazon addresses this and soon.

03/12/07 @ 12:19

Comment from sins

been feeling uncomfortable today after reading this page, was about to call them just so happens they called me to say the package would be delivered this wednesday. I asked if tehy could change it to my work address managed to do it in the end and they said it will be delivered this Thursday. Still not confident though after reading all these posts.

03/12/07 @ 15:26

Comment from james

Laura,

Im glad you are making progress, ive dealt with these Cowboys before and they are useless, my guess is someone has stolen it. This time of year they use agancy drivers which are a waste of time. If I was you I would keep an eye on the items progrss, the tracking should say where the item is, and what depot....good luck

03/12/07 @ 17:55

Comment from James

I know we knock the royal mail but believe me they are more professional then HDNL,

03/12/07 @ 17:57

Comment from marcus carlton

Yes James, The Royal Mail are ace!
Try Googling "Royal Mail Complaints" and have a gander at how much better than HDNL they actualy are.
And lets not forget the little strike they had a couple of months ago costing businesses thousands of pounds.
We are proud of the fact that we deliver 2,000,000 parcels a week and get about 15 complaints on this site in the same period. Its a shame that there are any complaints at all but that would be impossible.
Have any of you tried changing your delivery address when your placing your order so it goes to someone you know is going to be in?

03/12/07 @ 18:26

Comment from Another Ex - Amazon customer

Marcus, if you're suggesting that the meagre number of complaints registered on this website is indicative of the true number of dissatisfied customers, I think you're only kidding yourself.
They are only the tip of the iceberg. Only a small fraction of people would find this website, and of them only a small fraction would bother airing their views.
I would bet my life that a great deal more than 15 out of 2,000,000 had cause for complaint.

03/12/07 @ 18:55

Comment from marcus carlton

re: Another Ex Aamazon customer..

This is the first website you come to when you type in HDNL complaints. Most peoples complaints come straight through to us and are usualy rectified, which is probably why there arent many on here. Ofcourse there are a few that have legitimate grievances that havent been sorted out and these are usually the people that have posted on here.

03/12/07 @ 20:43

Comment from Neil

"Have any of you tried changing your delivery address when your placing your order so it goes to someone you know is going to be in?"

No, because when I ordered the item I assumed it would be delivered by Royal Mail, as the previous Amazon orders had been. You don't need to make sure you're in with Royal Mail as they have enough depots nearby to be able to pick the item up without a major journey.

Having said that my workplace will not accept personal deliveries, so would have to have it delivered to a relation who lives almost as far away as the nearest depot (but at least I'd be able to get to them after work unlike the Warrington depot).

And sure, Royal Mail aren't perfect (what company is?) but I don't recall having been lied to by one of their staff recently.

04/12/07 @ 00:04

Comment from Laura to James

Hey again, it appears that the dress didnt come back in stock today, if it isnt in the next day or two im calling lipsy again and requesting the discount and free delivery on another item, and the good thing about lipsys next day delivery is that is does not use HDNL and actually uses Parcel force so if I ever manage to get a special dress for my birthday lets hope they are better and it doent get "lost in transit" this time

04/12/07 @ 02:24

Comment from Lottie

Well I still havent received my package as written here on the 28/11/07 (apparently the postcode is new so they wont deliver he is the lastest reason..building has been built for at least 6 years!).

I have asked for a full refund from Amazon, have linked them to this page and will NOT be shopping with them again as long as they are using HDNL.

04/12/07 @ 09:03

Comment from james

FAO marcus carlton

Royal mail delivers to every address daily, HDNL deliver to a address maybe once a year, once a month, in my case or Laura's case it is once, but they still cant manage that. Royal mail are bound to get things wrong when they deliver to me daily, the chances are one day they may be a problem, hdnl are pants

04/12/07 @ 15:01

Comment from sins

amazon have dropped a bollock working with these jokers. how do you make complaints directly to amazon?

i cancelled my order with PC world because they couldnt deliver on the date or even cose to the day i'd agreed to and I went with amazon which i well and truly regret now.

Looks like I wont have my tv in time for the fight on sat now.

04/12/07 @ 15:51

Comment from JAMES

Hi Laura,

Parcel force are more professional, fingers crossed for you. Keep away from HDNL

04/12/07 @ 17:40

Comment from Another Ex - Amazon customer

sins,re " how do you make complaints directly to amazon?" - Amazon don't make contacting that easy,to discourage complaints, but there are several ways. Look on the help tab and under the "Where's My Stuff" page you'll find a hyperlink to email them near the bottom of the page. You'll need an order number to quote etc. so have it handy.
Good luck!

04/12/07 @ 17:51

Comment from Chris

Was supposed to receive a parcel yesterday. Phoned amazon who said it was in transit with HDNL. The tracking number said it was in transit. When I finally bit the bullet and phoned HDNL they said it had been delivered - there was someone in the office all that day, none of the neighbours had it either. Also, they had not updates their website to say that it had been delivered. They are clearly lying and have lost/stolen it. Had to phone Amazon and ask them to send me a replacement parcel. I have to say that Amazon were VERY helpful - I hope the order arrives very soon (they sent it 1st class so here's hoping for Royal Mail, never thought I'd say that!!!)

04/12/07 @ 18:13

Comment from marcus carlton

Aaaah Neil, now you know HDNL is delivering your Amazon parcels you can change your delivery address with Amazon. If thats too hard then thats down to your suppliers not us.
As for Royal Mail, if you dont mind picking your parcel up out of the puddle at your front door where they threw it without knocking or having to sort through the rest of your streets post because the lazy postie decided he would rather you do his job for him then Royal Mail are doing a brilliant job. Did you complain when you didnt get any post for a month when they striked the other month?
Good old Parcel Force, they had a microwave oven I had ordered but the driver left the keys in the ignition of his van when he was making a drop, some one stole the van along with everything in it!
There is a simple reason why your suppliers changed to HDNL and that i because we are better than the rest.
I'll say it again..... It is unfortunate that your dealings with HDNL have not been good but there are millions of satisfied customers out there compared to the unlucky few.
I stayed out yesterday delivering parcels even after a dog had savaged my leg,bruising and puncturing my calf muscle with its fangs. I was well within my rights to go back to the depot then to hospital for a tetnus but I was more concerned in getting my parcels delivered on time. (Im patting myself on the back coz no one else will ha ha)
That customer wouldve have been black listed by the post office but not by me.

04/12/07 @ 18:18

Comment from Neil

"Aaaah Neil, now you know HDNL is delivering your Amazon parcels you can change your delivery address with Amazon. If thats too hard then thats down to your suppliers not us."

Its not about it being hard to change (in my experience it isn't), its about not having a nearby alternative address for it to be delivered to in the first place. Since Amazon won't garuntee using a delivery company that would suit my needs or even tell you which company your delivery will be sent by in advance (even if I was paying for the delivery!) I'll just quit using them frankly. I'll be sending them an email about it though so they know how I feel.

I'll grant you however that Amazon should tell people that their orders cannot be delivered at weekends, nor via a company that has a local depot prior to making the order.

I'm still waiting for a response to my written complaint about being lied to by the call centre member of staff.

"As for Royal Mail, if you dont mind picking your parcel up out of the puddle at your front door where they threw it without knocking or having to sort through the rest of your streets post because the lazy postie decided he would rather you do his job for him then Royal Mail are doing a brilliant job."

I don't think I've ever had a serious problem with Royal Mail to be frank. They don't usually leave the package or try neighbours, they usually leave a card and ask me to collect it at the sorting office about 15 minutes walk away. Its remarkably convinient for people who work during the week.

"Did you complain when you didnt get any post for a month when they striked the other month?"

Not really no, because I appreciated what they were striking over, and their right to do so. I don't think it was a particularly clever thing to do becuase it ended up having a negative backlash from the public, but at least they had valid reasons for doing it. Besides which it didn't really impact on me anyway since I wasn't ordering anything at the time.

I have a question anyway, I've heard it said that Amazon and Argos are a minor part of HDNL's business, if so what is the major part?

04/12/07 @ 19:11

Comment from marcus carlton

As far as I know we do deliver Amazon on a Saturday but they are special Amazon Saturday deliveries only. Usualy there are only a few drivers that go to work to deliver the Next Day Satuday Parcels but at the moment most drivers are in to deal with the Crimbo rush so it could be possible that a driver will take all their parcels out on a Saturday even if theyre not time critical.

I know what you mean about the distance to get to the Depot, My Royal Mail Sorting Office is a 25 minute drive through the Town Centre then back again. They have kindly changed the their opening hours now from 6.30am- 2.00pm.... I start work at 6am and finish about 4pm and work Saturdays too.
They dont knock at my neighbours who are always in but they can leave it at the nearest post office to me at a cost of 50p... for some reason its not the huge Post Office opposite my house because thats the other side of the road and serviced by a different sorting office, its the one a 10 minute drive away???
Musnt grumble though, you cant please everyone. What might not work for me is probably fine with the majority.

We deliver for too many companies to mention...
Nearly EVERY major mail order business uses us.

04/12/07 @ 20:03

Comment from x hdnl worker

Marcus Carlton

Are you deluded? everything about your post above sums up HDNL as i know it, door stepping parcels, We had 2 drivers sacked for leaving the keys in the van and the vehicle being stolen in a 5 year period. white arrow as they use to be a the council courier firm. delivering catalogue stuff to single mums and the pikeys. Thats where they should stay.

04/12/07 @ 20:48

Comment from marcus carlton

I bet you were one of the ones who got sacked for leaving the keys in your van and still 5 years on you just cant seem to let it go and spend your evenings googling HDNL sites..
Let it all go brother, move on, dont let it eat you up any longer.

04/12/07 @ 21:20

Comment from Neil

"As far as I know we do deliver Amazon on a Saturday but they are special Amazon Saturday deliveries only. Usualy there are only a few drivers that go to work to deliver the Next Day Satuday Parcels but at the moment most drivers are in to deal with the Crimbo rush so it could be possible that a driver will take all their parcels out on a Saturday even if theyre not time critical."

Well I look at it this way:

The person I spoke to first said they would re-arrange delivery for Saturday. They made no mention about this being only for certain orders from Amazon, and gave the impression it was a standard thing (which isn't to say it is SOP, just that was the impression given). Even assuming this person was correct they didn't bother to re-arrange the delivery for Saturday because the driver tried again the next day - a Wednesday. If they are right the second person was lying when they said they won't deliver it at the weekend.

Assuming the depot doesn't deliver Saturdays full stop that first person was lying to me when they said they do, or at best giving out a certain answer without checking the facts.

Assuming they only do Saturday deliveries for certain types of Amazon deliveries there was no option given to arrange this either through HDNL or Amazon. That would annoy me even more because that means I lost a days leave for no good reason (I wasn't in that much of a hurry that I couldn't have waited a little longer and paid a bit more).

Assuming the 2 advisors weren't sure either way because its a driver dependent thing the most logical move (and the best customer service) would have been to offer the details of the depot, or contact it to see if it was possible or not.

I'm pretty sure the driver didn't want to have to visit the same address 4 times because the advisors can't do a decent job.

"I know what you mean about the distance to get to the Depot, My Royal Mail Sorting Office is a 25 minute drive through the Town Centre then back again. They have kindly changed the their opening hours now from 6.30am- 2.00pm.... I start work at 6am and finish about 4pm and work Saturdays too."

Well 25 Minutes would be a short journey compared to me trying to get to Warrington, especially since I understand that it's not in the town centre and I don't drive.

"They dont knock at my neighbours who are always in but they can leave it at the nearest post office to me at a cost of 50p... for some reason its not the huge Post Office opposite my house because thats the other side of the road and serviced by a different sorting office, its the one a 10 minute drive away???"

It happens with all companies, just look at the woman above who can't have your firm deliver to her work address because that's in a different depot area.

"We deliver for too many companies to mention...
Nearly EVERY major mail order business uses us."

That's not the point, someone elsewhere said that between them just two companies account for something like 10% of your business, if there's another company that makes up say 20% it would be instructive to investigate if there is a similar site related to that company. Otherwise the simple reason why most complaints are Argos/Amazon related is because they are the two largest individual firms you deal with.

I very much doubt however that customers of those companies never have a problem, therefore I find the notion that this is Amazon's fault somewhat dubious. With the exception of them not warning customers of the issue in advance I don't see how they are likely to be at fault. After all if they hand you an improper delivery address I'd be more than willing to bet its because the customer put it in wrong in the first place. If it was Amazon's fault the chances are they'd clear the problem quicksmart otherwise they'd have complaints coming out of their ears.

04/12/07 @ 21:34

Comment from marcus carlton

Strewth Neil!
Youve clearly got enough time to go and collect your parcel from the depot if youve got time to write all that!

I have to be up at 5am and am way too tired to read it now.

04/12/07 @ 22:23

Comment from Neil

With the opening times they have I wouldn't have been able to go to there and go to work at the same time. That would have meant taking a day off, and if I'm going to do that I may as well get it delivered!

04/12/07 @ 23:18

Comment from Yin

My parcel is currently at Eastleight Depot, with 'Carry-Over' in the action column. What does this mean?

05/12/07 @ 18:05

Comment from Ade

Yin.

It means the Depot has too much work to cope with and your parcel has been left in Depot as there is no one left to deliver it and many more besides I suspect, much the same as last year during the run up to Xmas...good luck!!!

05/12/07 @ 19:19

Comment from marcus carlton

Yin
You will get it within the next couple of days so dont panic. When theres too many parcels they will prioritise the parcels left over from the day before.
Dont let the scare mongerers mess with your mind

I have a card in my hand from the Royal Mail saying I have a parcel that needs proof of ID when I collect it but I cant get there because its not open when I finish work???!!
I wont let it get me down, I shall find a friend that can take my passport and get it for me. Is there a shortage of friends out there???

05/12/07 @ 20:01

Comment from marcus carlton

Neil
Cmon mate, its Christmas.. lets show some of that good ole British Crimbo Spirit!
Let it go now.
Im going to try and get myself a life and stop posting on here... Wish me luck.

05/12/07 @ 20:16

Comment from Ade

Marcus......its not scare mongering, its fact, you know as well as I do when there is a carryover in a Depot its a free for all, and the drivers will pick and choose what they take because there are simply not enough managers to manage the situation.

05/12/07 @ 21:15

Comment from Yin

Thanks guys, hopefully it will arrive soon!

06/12/07 @ 12:24

Comment from mark

Just want to say a big thankyou to for the delivery of my item ... Amazon phoned me the other day to say that my item would be here today between 08:15 and 12:15 ... turn up at 10:50 ....merry xmas

06/12/07 @ 13:58

Comment from Andy Mc

I read all the above comments in shock after I realised that Amazon were using HDN to delivery a parcel, however the parcel was delivered today on the correct day by HDN. Now for the bad part, the HDN driver did not knock or ring the bell but instead left the parcel on the doorstep which is easily viewed from the street so anyone could have walked off with my parcel, the only reason I knew that anything was delivered was because my postman rang the bell to let me know(at least someone takes pride in their job). This is the second time HDN have done this with parcels worth Â£50 and Â£170. This is unacceptable I don't care what any driver or ex-driver here says, yes you have a hard job but that's no excuse for not doing it properly, how come other couriers(DHL,UPS & Parcel Force)can knock but HDN can't, are they special? I'll be sending both Amazon and HDN emails informing them of the problem with parcels being left on my doorstep.

06/12/07 @ 14:54

Comment from marcus carlton

Ade, I can only speak for my depot which is a tightly run ship. The managers are under constant pressure from the big boss to make sure EVERYTHING is cleared on a daily basis. Even our 2nd in command was out delivering yesterday which was partly down to an agency worker walking off and crying because he thought too much was being expected of him.

To Andy mc
If you complain to the company the driver WILL be alerted to his laziness and warned.
Items of the price that were left outside your house should have been signature only but it might help if you put a little note on your door saying "DO NOT LEAVE PARCELS HERE!" That should solve the problem. I know its not down to you to do that but if it helps in getting your order correctly then its well worth it.

ps
Obviously Im still trying to get a life and to stop looking at this site

06/12/07 @ 16:15

Comment from Another Ex - Amazon customer

Isn't there a chance that if someone leaves a such note on their door, that it will attract potential burglers?

Besides the nice HDNL delivery man will then probably leave it in the gutter, hedgerow or inside the rubbish bin.

If he can read, that is.

06/12/07 @ 17:36

Comment from Linda

Oh dear,
Just read all these comments and beginning to wonder if I will ever see my delivery. Should have been left today and tracking tells me that the delivery man called but we were not in. As you will already have guessed, we've been in all day and no one has been and no card left. Amazon say they have sent a strong e-mail to complain so we wait to see what happens.

06/12/07 @ 18:26

Comment from hdnl driver

Andy Mc

Ups, Dhl, city link etc dont give there drivers unrealistic targets, meaning they have time to do their job properly, while hdnl its job and finish and drivers need to get home for neighbors

06/12/07 @ 19:04

Comment from Pete Haley

Well so much to say, but I'd only be repeating what so many others have already said before! (As I type, the phone is ringing the Wembley Depot to no avail.)
The two questions I have are:-
1) Why do Amazon still use them?
2) You don't think they have the missing 25 million name CDs with the Child Benefit names!!!! Hope so, cause no body will ever see them again!

My sincere regards to all those waiting in vain... I might give the BBC a call, see if I can get HDNL on Watchdog or something?

Pete

PS we've written to Amazon to get them to use another carrier, real cusytomer power works onl if everyody does the same... Can we flood Amazon's Inbox!!

06/12/07 @ 19:29

Comment from Pete

Well so much to say, but I'd only be repeating what so many others have already said before me! (As I type, the phone is ringing the Wembley Depot to no avail.) The two questions I have are:- 1) Why do Amazon still use them? 2) You don't think they have the missing 25 million name CDs with the Child Benefit names!!!! Hope so, cause no body will ever see them again! My sincere regards to all those waiting in vain... I might give the BBC a call, see if I can get HDNL on Watchdog or something? Pete PS The phone rang out so we've written to Amazon to get them to use another carrier, real customer power works only if everyody does the same... Can we flood Amazon's Inbox with complaints!!

06/12/07 @ 19:32

Comment from Pete

Well so much to say, but I'd only be repeating what so many others have already said before me! (As I type, the phone is ringing the Wembley Depot to no avail.)
The two questions I have are:-
1) Why do Amazon still use them?
2) You don't think they have the missing 25 million name CDs with the Child Benefit names!!!! Hope so, cause no body will ever see them again!

My sincere regards to all those waiting in vain... I might give the BBC a call, see if I can get HDNL on Watchdog or something?

Pete

PS The phone rang out so we've written to Amazon to get them to use another carrier, real customer power works only if everyody does the same... Can we flood Amazon's Inbox with complaints!!

06/12/07 @ 19:40

Comment from Yin

Marcus, what depot do you work at?

06/12/07 @ 20:26

Comment from marcus carlton

Ex Amazon Customer
Lots of people have signs on their doors on my round. There was one today also there are lots of signs on the door saying "disabled please give time to get to door". These people could also be deemed to be likely targets for criminals but none of them have any problems.
A note on the door could be a permanent fixture and no one would know if you were in or not.

Using a recycle bin to hide a parcel is fine! Have you ever known a bin collector to walk down your drive and get your recycle bin? I dont think so, you have to leave them out on the pavement for them.
It can mean the difference between you getting your parcel safe and dry or not getting it that time.
I would never put it in a rubbish bin though, that would be manky but Im sure a lot of drivers dont have a problem with it.
Aslong as your parcel is weather proofed, out of public view and carded the drivers done his job. If he doesnt then youve got every right to complain and it WILL get through to the him.

Pete
Well so much to say, but I'd only be repeating what Ive said to soooo many others....
If every one on this site complained (there are 798 comments on this blog and half of those are me :))

Amazon would pay us more for being so good.
The people on here are just an unfortunate minority and digruntled ex drivers.... and me... because I have no life apart from spending every waking hour doing Father Christmas's job for him!

06/12/07 @ 21:04

Comment from andrea p

Have been expecting my amazon delivery. Looked on track and trace for HDNL. Apparently someone tried to call and i was carded. Well, I was in all day and low and behold no card in my mailbox and no one rang my intercom. Phoned their customer service and lady wasn't very helpful. Said they would try and deliver next working day but could not give me a time so again I have to be in all day. Extemely frustrating company to deal with. Lets see if it turns up today.

07/12/07 @ 07:48

Comment from Tracy

Oh dear, I have had the misfortune of experiencing HDN before and, currently am again.

I was carded yesterday or the day before (been away) and the driver, rather unhelpfully, didn't put a date on so don't know if I'm staying in all day in vain.

Went to their website and can only track if I have a tracking number - and you guessed it, no tracking number on the card! Other useless bit of info - if you don't have a tracking number, contact the retailer to get it - well, I would, but neither my husband nor I have ordered anything so we're assuming it's a present someone's ordered for us.

Website is about as useful as a chocolate teapot - no local depot details, not even a chuffin address so I'm now wondering do I a) waste a day staying in suspecting noone will turn up (and jumping up and down everytime I hear a noise in case it's the driver not bothering to knock and just sticking a card in the door) or
b) do I just go out and do what I needed to do today and risk missing the driver but having to drive a 40 mile round trip to get something that I'm not expecting!

Total waste of space, very poor customer service and website due to lack of information.

Aaaarrrrggggghhhhhhh!!!!!!

07/12/07 @ 12:48

Comment from michelle

I was wondering if anyone could shed some light on where my parcel actually is. Estimated delivery supposed to be today. Track and trace only says this:

05/12/2007 22:20:41 Beehive 2-Man Delivery Hub Received
05/12/2007 22:45:24 Beehive 2-Man Delivery Hub Unable to Deliver Held (two-man delivery)
06/12/2007 10:13:38 Beehive 2-Man Delivery Hub Third-party carrier

07/12/07 @ 14:04

Comment from Bob

HDN never turned up. The telephone operators are cluless if you change the delivery address they will loose you and or your parcel!

07/12/07 @ 14:53

Comment from andrea p

Spoke to HDN customer service today and was told that my parcel was going to be re-delivered to me today after yeaterdays farce.... I managed to get the number of the depot, thanks to Shane. If you google search saynoto0870, the first link is a website which gives you alternative numbers for companies which use 0870 etc no.'s. I did this this morning and managed to locate the wembley depots direct no. According to them my parcel is still sitting in the depot. Their call centre tells me one thing and the depot another. I have arranged for a morning delivery tomorrow, lets see if it actually turns up... I know one thing, I sincerely hope I never have to deal with this company again and amazon have certainly lost a customer.

07/12/07 @ 15:46

Comment from Mike

Oh dear me. I wish I'd never found this site as I've just had an Email from the BtShop saying that my scanner will be delivered "Next day" by HDN. They said they use Royal Mail so now,(as it's so near Christmas) it's time to offer up a simple prayer. Funny how we all turn to religion at a time like this. Mike.

07/12/07 @ 18:49

Comment from Another Ex - Amazon customer

Mike, according to Marcus Carlton the odds are in your favour. There is something like only a 1 in 133,000 chance that you'll have any problem with HDNL. (about 15 complaints for every two million deliveries).
These odds mean that you would stand more chance of winning a major prize in the National Lottery than for them to screw up on your delivery. So there shouldn't be any need to worry! You would have to be incredibly unlucky to have any reason for complaint.

07/12/07 @ 20:57

Comment from Another Ex - Amazon customer

Please let us know Mike, if you are a winner tomorrow!

07/12/07 @ 20:59

Comment from james

Mike

Royal mail will at least attempt to deliver it,

07/12/07 @ 21:42

Comment from marcus carlton

Mike, I bet you dont win the lottery tomorrow

07/12/07 @ 22:29

Comment from andrea p

Good news... parcel arrived at 7.30 this morning. However, wont be ordering from Amazon again!

08/12/07 @ 10:02

Comment from Michael

A Marks & Spencer Customer

Add M&S to the list of retailers using HDNL. I ordered a gift from Marks & Spencer on line for my wife and, because I wanted her to have it today, (8th) I paid extra for a fixed date delivery on 7th. I took a days holiday and stayed at home all day. No delivery. I obtained the telephone number this morning of the local Newhaven depot (from this site) and called. I was answered after 4 minutes of ringing with "Hello". I asked if I was speaking to HDNL Newhaven depot. "Yes" was the response. I was polite and merely stated that I was trying to track a parcel that should have been delivered yesterday. The person I was speaking to rang off without saying another word.
I will be contacting M&S to obtain a full refund. I will leave it to them to try and get HDNL to return the parcel to M&S.....

08/12/07 @ 10:28

Comment from andrew

Michael

Ring 01273 516197 and ask to speak to Jim Banks, ops manager, do this on Monday.

Andrew

08/12/07 @ 14:01

Comment from Bryan B

I can only concur with the views of the majority here. HDNL sucks and so do Amazon for using them. According to Amazon the item I ordered was despatched on 4th Dec. for delivery on the 6th. The HDNL tracking system recorded that the package arrived at my local depot at 2:00AM on the 6th. So far so good. From this I expected the package to be delivered to me (a distance of about 4 miles) later on the same day. Having stayed in all day, not a sausage. The next day (the 7th) the tracking system then informed me that just before 8:00AM it was 'out for delivery'. Has to come today I thought, it's only down the road. Stayed in all day again and still nothing. Checked this morning (The 8th) only to find the same thing. Just before 7:00AM it was 'out for delivery'. It's now 17:40PM and still nothing having stayed in for the 3rd day. I think this is an absolute disgrace. To ad insult to injury Amazon tell me that if it hasn't arrived by the 12th, to contact them for a replacement. No doubt they'll send that by HDNL too.

08/12/07 @ 17:44

Comment from Jimbob

Having just found this site after spending all day waiting waiting waiting for a parcel I'm now naturally in dread for what might happen. Thanks goes to Dave for the list of depot numbers - I've called them direct and organised to pick up the parcel tomorrow. The guy at Maidstone was helpful - fingers crossed.

For all those that are supporting HDN, answer me this
1) Why is it when I phoned HDN customer service I get an unhappy sounding individual who treated my questions with scorn and at one point got rude and angry? Do you think that customers should get treated like this?
2) When I offered a secondary delivery address for next week I was told that the parcel couldn't go there because it was covered by another depot. However that depot is about 5 times further (about 40miles) away than the first depot, and in fact I live much further away from the first depot than my secondary address is. How can that be efficient?
3)Why are the depot numbers and addresses top secret? Can it be because of the volume of unhappy customers putting pressure on the depots would be overwhelming?
4) One of the reasons why people shop on line is for convenience. If its the case that having paid extra to choose a particular day for delivery I'm then told to be available two or three extra days just in case my delivery can be completed, late. Are HDN in the business of providing a service and one that is generally for my convenience?

Hopefully I will be able to pick up my parcel tomorrow, making that 30 mile round trip at my own cost and time. I'll let you know.

08/12/07 @ 17:54

Comment from Paul

You are going to love this one.

Ordered a laptop from Great Universal. Waited all day today for the delivery, was told several different stories by the customer service until one told me it was on the van from a depot in farnworth.

Rang the premium rate number for HDNL, call was ansered but instead of speaking to the guy, I was left saying "hello, hello..." while I listened to him chat up the girl working with him. Eventually he spoke to me and promised that the laptop would be delivered by 7pm.

At 7pm there was still no laptop, so I rang up to find the office was closed.

So I rang great universal and the call was answered immediately without hearing a menu, i presume my number had been flagged cos I rang so often today.

A manager answered and had the most snooty attitude ever and she basically told me that i just have to wait in every day all day until its delivered and there is nothing she can do. I was extremely sarcastic and asked why they didnt use the old fashioned system of giving you a delivery date and then actually delivering.

Bottom line is I need a drink.

I will never purchase anything from great universal againa nd will be closing my account with them when I have paid off the balance.

NEVER EVER use HDNL

08/12/07 @ 19:50

Comment from ray

they are being held at depots for security reasons,this year is the most ive ever seen high value goods flying out the door,a lot of security has been added by hndl ie fraud checks,delaying a lot of high value items.

09/12/07 @ 17:29

Comment from ray

right im not going to take the marcus carlton approach,have done it it failed.marcus i admire your strengh delivering to the miserable gits all day then coming on here to defend some of us.no hndl aint the dogs nuts,then who is,tell me one single delivery company who dont screw up.some compare us to the post office a high street name for a hundred years,and expect the same sort of standards,get real,we started out as white arrow ,delivering to single mums on council estates,that was our bread and butter,now m@s tesco argos, wine.all sorts .i wish we stayed with with the council estate people,people who were gratfull you took it to her mums house, because she was still taking the kids to school,not jumped up pratts that think paying 2 quid exrta gets them silver service,well it dont,bt customers i feel sorry for you,no wonder we have the contract no other firm would want it,sod the lot of you you dont want us and we dont want you,come on single mums on council estates get your finger out get ordering,you get specail treatment.

09/12/07 @ 18:05

Comment from ray

fao andrew you sure you should be giving peoples names out over the internet.

09/12/07 @ 22:18

Comment from WillyWonka

JIMBOB

1) You would be unhappy if you had to work for minimum wage (in liverpool)

2) like they said they can't send your parcel to the next depot because some depots have less volumes to deliver and so they deliver further out. basically Unlucky! your in a crappy area!!

3) the Depot names and numbers are not secret! why should you be ringing us? we dont deal with amazons customer care!

4) i have never had a late parcel ive had a couple of early ones but hey i forgot to whine like a bitch on here about that

10/12/07 @ 06:53

Comment from jo

hdnl are liars.

I've been trying to get a redelivery from them for the past week. they tell me that they do not deliver at weekends.

yesterday (sunday) they attempted to deliver a different parcel.

don't deliver weekends?!

10/12/07 @ 09:40

Comment from jo

hdnl are liars.

I've been trying to get a redelivery from them for the past week. they tell me that they do not deliver at weekends.

yesterday (sunday) they attempted to deliver a different parcel.

don't deliver weekends?!

10/12/07 @ 09:43

Comment from Kirstie

I had a card through on Saturday from HDN with no details of where the parcel was from, and I haven't ordered anything as far as I know! I expect they will return it to the sender today... whoever they are. The card was blank, which is why I googled to find out what was going on.

I appreciate that the delivery people are trying to deliver many parcels in one day, but perhaps if they filled in the form properly, I would know if I even wanted to receive the parcel. I don't have the option to stay home from work, I don't know where the depot is, and I am NOT calling the expensive number to find out how to get a parcel I never even asked for!

10/12/07 @ 12:18

Comment from MARK DOUGLAS

this is the email ive just sent lets hope christmas for my 10yr old will be a better one than im having (from a lone parent)
Dear sir or Madam

ive trying to chase a parcel which has been despatched from littlewwods and have told me that hdnl have tried to deliver 3 times no card was left and is a xmas present for my son ,ive been in touch with littlewoods and have told me thaty it will take another 7 weeks for this item.

Could you please help ive scoured your websight and can find no way of tracing this item ive tried the bar code and is telling me that ive enterd a wrong number i know the item is @ either lemington or darliston in the west midlands and is being returned to littlewoods the bar code number is 9004111708601 can you please help?

10/12/07 @ 14:24

Comment from Samantha West

Well, what more can I say other than I will never purchase anything from Argos again which requires delivery as they use the Home Delivery Network!

I have been waiting now for 3 weeks for my parcel. Basically it was due to be delivered on 2 separate Saturdays, however, they don't apparently deliver on a Saturday - so why did they not tell me that on the phone???

Also, they have attempted delivery twice during office hours - I have told them that I will not be there! It was ok though as I was told they would put the item in the shed and that it doesn't need a signature - yep, yet another card appeared through the door!

I have just telephoned the depot themselves, rather than the number on the card and they appeared to be more helpful but we will have to see - their number is 01327 703821. I have given up and have decided to trek to their depot in Daventry on Saturday - whats the bet that the parcel will arrive yet again at my home instead???

10/12/07 @ 14:36

Comment from Yin

Well HDNL just delivered my parcel. The original despatch estimate from Amazon was 6-11th December (they then changed this to the 5th), so it was within this estimate.

Whilst other people have had problems, i cant really complain about my experience. The driver was friendly and polite, and, as i say, the package was delivered within the original Amazon estimate.

10/12/07 @ 15:25

Comment from Country Lady

Should have recd delivery via HDN on 5th Dec, it's now the 10th and no attempt has been made. Amazing - just called the Amazon freephone number 0800 279 6620 and the chap there was really helpful, even said "don't worry, I'll sort this out".
I then called the HDN Daventry dept (number picked up from the really useful numbers above), and the lady there helpful and apologetic too. They both say that I'll receive my parcel tomorrow .... we'll see then.
Thanks everyone for these remarkably useful tel numbers!

10/12/07 @ 16:29

Comment from Kelliee

HDNL's service is absolutely appalling!!! I placed an order with Topshop using the next day delivery service on Wednesday 5th December. As I work full time I gave my works address for the goods to be delivered to.

On the track & trace web page it stated that the item could not be delivered on Thursday 6th December and that a card was left. The same thing happened on Friday the 7th December.

I was in my place of work the whole day on both the Thursday and Friday, no attempt was made to deliver my parcel and no cards were left (as I am on reception). It is now Monday 10th December and I know that the item has been loaded onto a van again this morning; it is now 4:30pm and it looks like it will not be delivered again. I have wrote to HDNL and copied in Topshop. The thing is that Topshop have had to refund me my "Guaranteed next day delivery charge". I think companies need to be aware of how utterly crap they are! If and when I finally get my stuff I'm gona send it back with a letter of why!

Your delivery driver is clearly lying about attempting to deliver my item and therefore is not doing a proper job.

10/12/07 @ 16:29

Comment from darkhorse

Glad I found this website! Like many others I have been very disappointed by the service from this company. I too was expecting something from Amazon that should have been delivered by 4th December. Having tracked the item on Amazon I found that it had been collected by HDNL on 2nd December and since then has been from Droitwich to Whitehaven, back to Droitwich, and finally found its way to Southampton on 5th December where it has apparently remained for 5 days. I've spoken to someone at Amazon today who say that they will contact HDNL and arrange for immediate despatch.

Like others have said I think we all ought to put in a written complaint to Amazon about this I know I'll be doing so.

10/12/07 @ 18:26

Comment from Nick Taylor

Well it started badly. Last Wednesday I got back from work in the early hours to find a card.Nothing useful on it except two boxes ticked. No parcel number or anything like that.
Tried phoning but outside their office hours. Forgot to take card to work. Nothing on mat Thursday night. Friday there was a card exactly the same as before. Saturday morning I phoned with a view to collection. Actually arranged to be in on my day off today (Monday) Phoned number half way through afternoon to confirm it was on the road. First I was told they had tried delivery three times, wrong, then he said it was on the van. I confirmed this the case as there was no point staying in all day if it wasn't. Yes it was on the van. 7.00pm I telephoned and was told it never was on the van. Someone somewhere in that company needs sacking. And of course as you all know it is nigh on impossible to find the address of the "local" depot. Waiting for call back

10/12/07 @ 19:23

Comment from ray

fao kirsty,just a point some one may have sent you something for christmas,it happens at this time of year,people send each other things,dont blame us when your grannie asks did you get your woolie knickers.

10/12/07 @ 20:27

Comment from tor

thank you to the driver that listed the depo addresses and phone numbers. maybe now i will be able to get the presents i bought for ppl, wrapped and under the tree befor xmas.
thanks again.
ps, the slanging match is quite amusing...i needed cheering up after all the hassle from hdnl

10/12/07 @ 21:50

Comment from GFI

Quite simple really......

HDNL....THE worst delivery company in the country!!! No question about it (And no point the people at hdnl saying otherwise.....we are the customers...WE KNOW)! I guess they must be cheap, but if you pay peanuts, you get monkeys. But at least real monkeys may be able to write!!

Don't use them, you won't see the parcel again.

11/12/07 @ 00:29

Comment from GFI

Just to clarify.

Stayed in from 8am to 5pm for delivery, then had to go out. I left a BIG sign on the door saying 'Please leave parcel with neighbour'....who was in.

Got back an hour later to find a card saying they had been. The 'clever' driver had managed to write the date, but no time and no reference number on the card to look it up.

Morons......it's not rocket science, it just needs the tiniest amount of common sense.

Unbelievable service....hdnl should be ashamed .....

11/12/07 @ 00:40

Comment from Lesley

I am on my 2nd try at using Home Delivery Network, 1st time was a M&S delivery - hopeless, this time a John Lewis delivery - even worse. I have emailed John Lewis and informed them how bad they are and they have said it must be a one off, maybe I should direct them to this site and they will see complaint after complaint? I tried the "helpline" what a joke! I found the local depot number for HDN are saying they have tried to deliver my package to my work place - hello we have 24 hour security and CCTV - when I told them we had checked the camera and they hadn't appeared I was quickly told the manager would phone me and couldn't get me off the phone quick enough. The manager has just called to say my package with be here by 11am tomorrow - shall I hold my breath??

11/12/07 @ 12:51

Comment from Lesley

I am on my 2nd try at using HDN, 1st time was a M&S delivery - hopeless, this time another major dept store delivery - even worse. I have emailed them and informed them how bad they are and they have said it must be a one off, maybe I should direct them to this site and they will see complaint after complaint? I tried the "helpline" what a joke! I found the local depot number for HDN are saying they have tried to deliver my package to my work place twice - hello we have 24 hour security and CCTV - when I told them we had checked the camera and they hadn't appeared I was quickly told the manager would phone me and couldn't get me off the phone quick enough. The manager has just called to say my package with be here by 11am tomorrow - shall I hold my breath??

11/12/07 @ 12:53

Comment from Sac

Hi,
I had too many problems with HDNL, and the thing which really pissed me off is that HDNL drivers/staff try to defend themselves by saying that they have too much to deal with, They have to deliver 200-300 parcels a day etc etc. But one thing which I came to know recently is that HDNL DRIVERS ARE PAID ACCORDING TO NUMBER OF PARCELS THEY TAKE/DELIVER?ATTEMPT TO DELIVER. so if they have more parcels than they can handel then its only due to their own wish and greed of delivering more then they actually can.

Thanks

11/12/07 @ 16:17

Comment from Andrew

Been waiting for several weeks for my sons Â£250 Christmas gift of an ipod to be delivered from Amazon via Home Delivery Network.
I started to get concerned as it has been a while so I tracked the order and it says it was delivered on the 1st Dec o7 but not signed for! Its now the 11th Dec I have not had a delivery so who has.

11/12/07 @ 18:09

Comment from Karen

This company are crap. John Lewis are using them(why I dont know & the guy at JL agreed said had lots of complaints)They said they tried to deliver my goods & nobody was at home. Dont know how as I am housebound & cant go out!!!!!!!!!!!!!!! They said they left a card... no card... Said they would redeliver today ..Oh No they forgot...They have now sent my Sons Xmas pressie back to JL..Oh great 2 wks before xmas.. Lets hope JL can re order in time.. The phone number is 08445560557... I am waiting for a call back from the depot manager, but I wont hold my breath!!

11/12/07 @ 18:27

Comment from Cosmin

Well, I join the "DO NOT USE HNDL" club. My story:

On the 8th December 2007 I ordered from amazon (uk) an sony vaio notebook (over 1000 EUR vorth). I am currently in Austria and since Amzaon cannot ship to Austria, I specified the dispatch adress, the adress of my girlfriend's sister, who lives in the UK. Amazon predicted the delivery date to be 11-12th of December. Yesterday (11 December) the tracking status said "Delivery attempted - Carded". But there was no card left (as it seems they use to do) in order to establish a new delivery date. No problem yet, today is the 12th of December (so in time as Amazon said). And since I was a bit concerned, I googled this HNDL an found this blog. As a result, I got a bit worried. Then my girlfriend's sister called saying : " I just arrived home from work, and guess what!? The package was left in from of my flat". And I am asking myself, "IS THERE NO SIGNATURE NEEDED???", and "F*** IT, 1000EUR worth is not left on the street!!". The sadest thing is Amazon does not do anything about this. JUST CANCEL THE CONTRACT!! IT produces more dammage to Amazon's name, than loss in breaking up the contract. Now, since there is no signature for the notebook delivery...I can go to Amazon and say , "I did not receive it...send another one"...how can they prove they delivered the package...(mabe FAKE SIGNATURE???)...that's it.
Sorry for my enthusiasthic post, it's just that I am really P*SS** off!!

-->
CONCLUSION **** DO NOT ORDER FROM AMAZON AS LONG AS SHIPPING IS DONE THROUGH HNDL **** --> YOU MIGHT JUST NO RECEIVE YOUR PACKAGE!!

12/12/07 @ 19:39

Comment from Cosmin

Ah, and one more thing...isn't it curious that on their website they do not state ANY phone number or email for FAST contact? Is that a professional way to run a business ? I would not do that with my business!

All in all, Happy Hollidays,
Radu Cosmin

12/12/07 @ 19:42

Comment from lee

omg..i thought it was only me. i have been waiting for 12 days for my parcel and cannot track it down as they do not have a contact number. This parcel was meant to be a gift for a birthday and i had paid extra for express delivery and here i am still waiting for it. the money out of my account with nothing to show for it...i could have done the shopping myself. This company is absolutely crap adn i cant believe such a big brand will use them as their delivery service. It only stops me from doing online shopping. what a s**t company!!

12/12/07 @ 21:30

Comment from Mike

Same story as everyone else ofcourse. Placed 2 separate oders with Amazon on the same day, one arrived perfectly fine with Royal Mail, but on the same day I see that the other package came up on the Amazon tracking as 'delivered - left on doorstep'.
This ofcourse is crap as I was at home ALL day and besides Royal Mail delivering my other Amazon package nobody rang the doorbell at all. Now I live in an apartment block which fronts a pretty busy road so either the driver is an utter moron and doesn't know how to extend his hand out and press a doorbell and so decided to leave the parcel in plain sight for any passerby to steal OR at this very minute my package, which contained a digital camera is sitting in his house as he decided to take it for himself.
I see there's a few drivers on here trying to defend the company so you tell me which of the above scenarios you prefer because I can't see what else happened to my parcel. Either one reflects badly on HDNL. By the way, this isn't the first time I've had a problem with them so it's hardly a one-off as most of you drivers are claiming.
I've told Amazon I'm taking my business elsewhere until they use another delivery company as I saw somewhere else that Amazon have just renewed their contract with these jokers.

13/12/07 @ 03:48

Comment from JohnD

HDN tried to deliver twice on successive days not bothering to try my neighbours - who successfully received a Royal Mail Special Delivery over the same period. I tried calling them over two days wasting hours of call time without any success. I just donâ€™t have the leisure time to waste on this deplorable service and I have thrown the issue back to Dab giving the 24 hours to locate the package and I will pick it up. Frankly, I doubt DABs can deliver as their customer service is non-existent when things go wrong and the package will be returned, I will get my money back and I will never use a company that use DHN AGAIN!

ARE YOU READING THIS AMAZON & DABS? Youâ€™re customers will desert you â€¦

13/12/07 @ 09:52

Comment from Anon

Try the following email Addresses adding at hdnl co uk to the address;

walter.blackwood
Elaine.Boyle
Carole.Ray
gaynor.eales
escalatedqueries

13/12/07 @ 10:01

Comment from Chris

Worst company i have ever dealt with. Payed for next day delivery and have now been waiting 2 days and no show! Called them to find out what the hell was going on, and they tell me they can not find the parcel at the depot, then they tell me it has been sent back to the supplier. they then go on to tell me it has not even arrived at the depot. Could not get any snse out of this woman so i hung up the call. i phoned straight back to be told its on route to the depot but wont be delivered until the end of next week. Can somebody please tell me how a so called big professional company can run like this. Please take my advice and never order off any company who uses this service, if i can call it that.

anyways all the best ppl and good luck

13/12/07 @ 13:00

Comment from Mike: Thanks to Anon

For those interested I have had a minor result following my earlier post. I got in touch with my local depot earlier today who said the driver who supposedly delivered my package was off sick and that they'd talk to him when he came back in and that they'd ring me back.

I don't know if I trusted them to ring me back so I then sent a long email of complaint explaining the situation to all those HDNL managaers listed in the above post from Anon, and would you believe it but within half an hour I received an email from one one of them! Apologies were given and said that they'd speak to the driver as soon as he comes back in....so will wait to see what they say, but in any case I'd say the parcel is long gone and so Amazon are sending another replacement which I pray doesn't come with HDNL!!

As soon as the replacement arrives I'm terminating my account with Amazon cos I can't handle the hassle!

13/12/07 @ 13:00

Comment from karen gemmill

As above - ordered 2 ipods on 28 Nov 2007 - the next day they were despatched to the Leamingotn depot and surprise surprise they're still not here despite several calls to Amazon (who appear to be staffed by students who despite being polite are half-soaked - soothing words but no action). Each time I'm promised a new delivery although the man in "Manilla" didn't seem to understand the word "express" - only 1st class which means 5 working days- funny that isn't what's on the Amazon site....anyway I suspect that my intended Xmas presents have found their way onto ebaY by now via the home delivery depot. If they are being ferried round the country with loads of boxes being tossed around in the back of a van are they really going to be in good condition aftera foptnight on the road.

Very disappointed in the amazon site and "after" sales service

Deabatable if would use again if Home Delivery Network are involved.

13/12/07 @ 13:45

Comment from Jennifer

Anyone got any advice on who I should call?

I've just realised that some of my Christmas shopping (from Topshop) is being sent my HDNL. I got a little concerned today when I checked the tracking info and was informed that yesterday, the package could not be delivered and was "carded". This is clearly a lie, because 1. I work from home and no delivery vans turned up near my house yesterday and 2. there is a distinct lack of any sort of card. I live in a rural area - nothing scary, but enough that I've had to take a few phonecalls from delivery drivers trying to find my house, and I have to conclude that whoever is driving the HDNL van probably just can't be arsed to look for my house.

The item has not been delivered yet today and, to be honest, based on the lack of card or van yesterday, I suspect that it won't be. My first problem, therefore, is that without a card, I don't know who to call about this. The second is that, according to the tracking info, the depot at which my parcel is being held is Leamington Spa - fifty miles from where I live. There is no way that I can get there to pick up a parcel so, unless it appears today, I need to find some way of cancelling my order. What do I do?

Last of all, any HDNL employees out there - please don't whinge at me. Living where I do, I am actually very used to having to wait a bit longer than most people for parcels and I know that it's a busy time of year. In fact, I don't object at all to slow delivery, since I am at home most days. What I take issue with is the fact that HDNL, most likely though simple laziness, has lied about the action they have taken with my delivery and have provided me with no information or contact details.

13/12/07 @ 14:34

Comment from Jennifer

Anyone got any advice on who I should call?

I've just realised that some of my Christmas shopping (from Topshop) is being sent vua HDNL. I got a little concerned today when I checked the tracking info and was informed that, yesterday, the package could not be delivered and was "carded". This is clearly a lie, because 1. I work from home and no delivery vans turned up near my house yesterday and 2. there is a distinct lack of any sort of card. I live in a rural area - nothing scary, but enough that I've had to take a few phonecalls from delivery drivers trying to find my house, and I have to conclude that whoever is driving the HDNL van probably just couldn't be arsed to look for my house.

The item has not been delivered yet today and, to be honest, based on the lack of card or van yesterday, I suspect that it won't be. My first problem, therefore, is that without a card, I don't know who to call about this. The second is that, according to the tracking info, the depot at which my parcel is being held is Leamington Spa - fifty miles from where I live. There is no way that I can get there to pick up a parcel so, unless it appears today, I need to find some way of cancelling my order. What do I do? Do I go to Topshop or to HDNL?

Last of all, any HDNL employees out there - please don't whinge at me about how hard your jobs are and how it's all my fault. Living where I do, I am actually very used to having to wait a bit longer than most people for parcels and I know that it's a busy time of year. In fact, I don't object at all to slow delivery, since I am at home most days. What I take issue with is the fact that HDNL, most likely though simple laziness, has lied about the action they have taken with my delivery and have provided me with no information or contact details.

13/12/07 @ 14:39

Comment from Kate

In responce to the hnd supporters, I ordered a parcel on 24hr delivery. 24hrs later no parcel, I gave them the benefit of the doubt thinking I had the next day off work to so waited until 5.30 the following day before I tracked down a contact number for hnd to be told that my parcel will be delivered tomorow. Guess what!! - I won't be in tomorow!!!! I have left instructions of a safe place to leave the parcel but we'll c!! So - I have paid extra for a 24hr delivery, 20 minutes holding to the company I ordered the parcel and an extra 10 minutes on a premium rate number to hnd to track my order!! Wonderfull!!!!

13/12/07 @ 18:11

Comment from davy

13-12-07
Have just received my third delivery from HDM via my whellie bin, yes they left the parcels in the wheelie bin with all manner of rotting material, Ispoke to their 0844 number on each occasion but it is still HAPPENING . On their delivery note it says "putting the customer first" this is via the wheelie bin.

13/12/07 @ 19:57

Comment from paul

I work for HDNL,

Classic one today, rung the door bell twice of this lady, she wasnt in, so i left it next door with a calling card saying wher i had left it, then as i was delivering to a house opposite the lady comes out moaning I didnt knock, "yes i did 3 times I rung the bell" I said, "its not working though" she replied. You customers crack me up

13/12/07 @ 22:21

Comment from Graham

I found this site when checking on the delivery of a parcel from Amazon. It did make we worry about the arrival of a parcel of Christmas presents I had ordered. Forecast from Amazon was 13th December delivery by HDNL - the parcel arrived on December 13th as the forecast. I realise that the story of one on time delivery doesn't prove much but if you are expecting a delivery via HDNL it won't necessarily be late

14/12/07 @ 10:22

Comment from Owen

Great news I thought, was expecting a delivery today and was encouraged that it had reached HDNL depot at 01.45 this morning. Unfortunately, it was too late to get onto a van for delivery today & without 24 hours notice it cannot be collected from the depot (which is very local to me). I can't get an AM or PM time for tomorrow's delivery, assuming that it gets on a driver's van and the most likely day for delivery is either Monday or Tuesday. I have a felling that I will be returning the camcorder to Amazon particularly as the lack of service I've received seems to typical and remains to be addressed.

14/12/07 @ 12:28

Comment from Owen

Great news I thought, was expecting a delivery today and was encouraged that it had reached HDNL depot at 01.45 this morning. Unfortunately, it was too late to get onto a van for delivery today & without 24 hours notice it cannot be collected from the depot (which is very local to me). I can't get an AM or PM time for tomorrow's delivery, assuming that it gets on a driver's van and the most likely day for delivery is either Monday or Tuesday. I have a felling that I will be returning the camcorder to Amazon particularly as the lack of service I've received seems to typical and remains to be addressed.

14/12/07 @ 12:30

Comment from Dave

How any employees can defend HDN on here is beyond me. I ordered some clothing from a well known store which I need for a Christmas party this weekend. I paid for next day delivery but the item did not turn up (due yesterday).

I have been checking on the HDN website and the package appears to have been loaded onto a van yesterday morning and then returned to the depot again that evening. No-one called at the house and there was no card left. Someone was in all day.

I contacted the retailer and they have been very helpful, but the package won't be delivered today either, which means I won't have it for the event I am attending. Apparently HDN could not explain why the package is sitting in their depot, and not on a van on its way to my house.

HDN are useless and incompetent, clearly demonstrated by the massive number of posts on this website. These retailers seriously need to re-evaluate their contracts with HDN, because it reflects badly on them for choosing such a terrible courier to make their deliveries.

I have also ordered some Christmas presents from another large online retailer, imagine my joy at finding out on here that they also use HDN! I am already planning what I will tell my family when they have no presents on Christmas morning!

14/12/07 @ 14:35

Comment from Fergy

Ordered books from Amazon. Delivery scheduled 13/12/07 No delivery! Due in 14/12 for suite delivery so called number in blog for local depot was questioned where had i got No from as Amazon don't like them talking to customers! delivery log said delivery aborted by external factors - depot said Road Closed on form WTF its not arranged depot pickup. Then driver arrived 5 min later - great bloke. apparently
guy down road had parked too near middle of lane and refused to come & move as he was having his conjugals. agreed probably no code for this. suppose it could have been coded as passage blocked. fair enough.

14/12/07 @ 14:37

Comment from P Williamson

Seriously reccommend you don't use HDNL.HDNL are the worst I've ever come accross. They collected my parcel from Amazon on the 6th Dec (Thurs).Estimated delivery was the 10th (MON).No delivery. I checked via tracking (they had missorted). OK these things happen. Waited in next day; no delivery.Contacted Amazon; They said expect delivery on Thursday 13th. So went shopping on 12th. Sure enough delivery attempt on 12th while out. Card said will deliver again on 13th. So stayed in;no delivery. Phoned HDNL; told I shouldn't phone after only one delivery; anyway assured me of delivery for 14th. Waited in on Fri 14th; no delivery. Phoned and assured of delivery on 15th Sat.....etc. etc. etc...
So far stayed in 6 days without success.
4 emails and one phonecall to amazon. They are no better and certainly have no influence over HDNL. I don't find long deliveries the problem esp at Christmas time. The problem is the poor advice,estimates and assurances. One way around is to not be drawn into giving amazon big orders that necessitate their using HDNL. Even now Amazon are advertising free delivery before Xmas; not if you use HDNL. Perhaps Amazon think that these problems will help sell their not free 'free' delivery service.

14/12/07 @ 16:45

Comment from Dave Perrow

I got my parcel on the day I was supposed to but as I sat in the living room with the lights on watching the van go back and forward 3 times....

The address was correct on the parcel, the house number is clearly on the house. It's a terraced house straight onto the road. If had come to my door he would have seen me sitting on the sofa. He delivered it to a neighbour 4 doors down and no card to say it had been delivered. What an idiot!

14/12/07 @ 17:18

Comment from Dave Perrow

I got my parcel on the day I was supposed to but as I sat in the living room with the lights on watching the van go back and forward 3 times....
The address was correct on the parcel, the house number is clearly on the house. It's a terraced house straight onto the road. If had come to my door he would have seen me sitting on the sofa. He delivered it to a neighbour 4 doors down and no card to say it had been delivered. What an idiot!

14/12/07 @ 17:22

Comment from David Watson

Where do i start..........

I placed an order via Burtons website on Tuesday and paid for express delivery, so I should have recieved the parcel wednesday, this was not the case! after spending a couple of hours on the phone i finally got through and the operator advised that the parcel should be with me by Thursday 100%!On friday I printed a sign on A4 paper for the driver and also laminated it so the driver would know where to drop the parcel off! as the day before they were unable to find the address! (apparentley) this again was not to be seen....

It is now saturday morning and I still have not recieved my parcel! I have to now travel to newhaven which is 40 minuetes drive to pick up my parcel which I need by tonight (what a joke, how can they expect to have a service that does not deliver the goods when advised)

I am most definatley going to request a full refund and also an explination as to why they did not provide their service as promised.

I have been blatentley lied to and treated poorly, all I can say is NEVER USE HOME DELIVERY NETWORK SHOULD YOU WANT SOMETHING DELIVERD QUICKLY, as for the buisness side of things try doing a course in customer service as this is something clearly this company does not have.

15/12/07 @ 07:41

Comment from Martin

Thanks Brendon - your information has proved really useful and I've just e-mailed the two people as I'm in the same position as many others - my Amazon tracking information shows it was loaded for delivery twice and each time returned to carrier due to incorrect address. It was loaded again today (15th) so I expect this will happen a third time.

I'm now going to get BBC Watchdog involved - the sooner Amazon realise that they will lose business by using these people - the better.

However... I did see on another blogg that HDNL were blaming Amazon for supplying them with incomplete adresses - but if this was the case and it is known about - then you SORT IT. it's not rocket science.

Thanks for the useful advice

15/12/07 @ 10:49

Comment from Martin

Thanks Brendon - your information has proved really useful and I've just e-mailed the two people as I'm in the same position as many others - my Amazon tracking information shows it was loaded for delivery twice and each time returned to carrier due to incorrect address. It was loaded again today (15th) so I expect this will happen a third time.

I'm now going to get BBC Watchdog involved - the sooner Amazon realise that they will lose business by using these people - the better.

However... I did see on another blogg that HDNL were blaming Amazon for supplying them with incomplete addresses - but if this was the case and it is known about - then you SORT IT. it's not rocket science.

Thanks for the useful advice

15/12/07 @ 10:57

Comment from Ahmed

My problem was when I received my parcel from Amazon under free super saver delivery I opened it to find my Â£550 HD video camer has turned in to an Argos like Â£9.99 tool kit !!!!!!
To cut a long story short, I discovered that indeed the simple Amazon card box was tampered with. A relief driver failed to deliver to my work a 24-hour manned reception and gave reason as unable to deliver - Carded ! Blatent lie ! Next day the full time honest driver deliver it not knowing what the relief driver did.
Amazon sent me replacement but having emailed/phoned HDNL several times, I have had no response from them other than will investigate.
My advice is do not use HDNL for expensive items. In fact do not use them at all, they bring shame to the UK courier industry. So please let us all insist on NOT using them. I'll celebrate when I hear they go in to the hands of recievers or being bought out by one of the proper courier companies.
By the way, I noticed they recruit driveres through the job centre offering the minimum legal wage - what sort of drivers will they attract? Considering there is a shortage of them and other couriers paying them decent wages.

15/12/07 @ 12:25

Comment from fitza

at least im not the only one!

ordered BT vision. it was due yesterday (14/12/07), having waited all day for my delivery, I rang the home delivery network at 7pm asking for more information. they said my deliveyr would nto be made today but the following day.

having rung them to find out more about my impending delivery that following day, i found out that apparently a delivery was attempted the the previous evening - but the driver could nto access my building.... no shit.... there is a buzer on the side which you need to press to gain access, hence no note was left...

having complained about this to HDNL they simply said they would "investigate"...what this would achieve, i had to question. i then asked to speak to a manager to get some sort of clarification as to what was happening with my delivery. I was told that my complaint against their service was not valid and would not be responded by a manager....
what kind of a mickey mouse joint are they running, all complaints no matter how farcical are valid, and should not be treated with such distain.

so i rang BT in an attempt to enlighten them as to the quality of service i had received from their chosen despatcher. still waiting for my package, still unsure if it will even be delivered..

I dare say the only success has been speaking directly with the depot, who will get the driver to buzz the door this time, and even ring me when he arrives

but it shouldnt have come to this after so much hassle and agrevation..as long as BT reimburse my phone bill, maybe my anger will then subside..

15/12/07 @ 12:25

Comment from Minipeace

I'm having lots of problems with delivery from these people.
Damaged goods, no delivery, throwing stuff over gate and now they are trying to gain access to my rear garden and I have a rather large 13 stone dog who on the last attempt made a rush at them. Yes this person did not knock ether and just thought they had a legal right of way around my property to dump of my parcel.
My advice is deal only with companies that use other couriers and if in doubt phone.
I'm seeking legal advice on them and have secured the side gates to protect my dog from them and not them from my dog!!

16/12/07 @ 11:10

Comment from Minipeace

I'm having lots of problems with delivery from these people. Damaged goods, no delivery, throwing stuff over gate and now they are trying to gain access to my rear garden and I have a rather large 13 stone dog who on the last attempt made a rush at them. Yes this person did not knock ether and just thought they had a legal right of way around my property to dump of my parcel. My advice is deal only with companies that use other couriers and if in doubt phone. I'm seeking legal advice on them and have secured the side gates to protect my dog from them and not them from my dog!!

16/12/07 @ 11:13

Comment from bill 868058

Well i couldn't stay off any longer I work for hdnl
please please please dont blame the drivers the targets the company sets are far too high and you are frowned upon if you bring any parcels back
everyone involved with hdnl is stressed to breaking point drivers are always driving too fast and don't take any breaks
it is obvious the company are only interested in profits
i agree with above watchdog or someone should look into this company before someone gets seriously hurt or worse

16/12/07 @ 18:21

Comment from bill 868058

comment from bill Well i couldn't stay off any longer I work for hdnl please please please dont blame the drivers the targets the company sets are far too high and you are frowned upon if you bring any parcels back everyone involved with hdnl is stressed to breaking point drivers are always driving too fast and don't take any breaks it is obvious the company are only interested in profits i agree with above watchdog or someone should look into this company before someone gets seriously hurt or worse 16/12/07@18:25

16/12/07 @ 18:25

Comment from bill 868058

comment from bill Well i couldn't stay off any longer I work for hdnl please please please dont blame the drivers the targets the company sets are far too high and you are frowned upon if you bring any parcels back everyone involved with hdnl is stressed to breaking point drivers are always driving too fast and don't take any breaks it is obvious the company are only interested in profits i agree with above watchdog or someone should look into this company before someone gets seriously hurt or worse 16/12/07@18:25

16/12/07 @ 18:29

Comment from marcus

minipeace
Your drver was looking for a safe place to leave your parcel instead of dumping it on the doorstep!
In the past week I have suprised 3 customers in their kitchens by appearing in their back gardens because they didnt hear me hammering on the front door.

16/12/07 @ 19:54

Comment from Suzanne

Total liars. Delivery attempted 13/15 and 17 Dec, however i've been off work at remained at home. No card's were pushed through my door, i only obtained this information from the Amazon website.

Spoke to Amazon on three occassions, did not want to know and refused to refund me the upgrade on postal fees i paid for the parcel to be delivered within two working days. I'm off on holiday tomorrow, and no presents for my family- The joys..... Merry Xmas to you Amazon, will be using play from now on.

17/12/07 @ 12:47

Comment from Graham

RE: Comments from HDNL workers, please explain this problem... I have been waiting for an item being delivered from M&S since it was dispatched on the 5th December. I have set the delivery address as my work address as its manned from 6am to 8pm 7 days a week. I realistically allowed a week but still hadn't received anything after that time. I let it go until the end of that week just in case of any problems but when nothing had turned up by the 15th I started to investigate. According to the HDNL tracking page on the 16th my item status was this: 11/12/2007 17:23:53 Newhaven Depot Unable to Deliver Held 15/12/2007 15:08:21 Newhaven Depot Unable to Deliver Held When I rang HDNL I was told that a card "was put through the letter box as there was no one there". However, there a couple things wrong with this statement: 1 - I have CCTV on the entrance to my work place and there is no HDNL vehicle recorded on the screen at these times. 2 - There is no "letter box" on the building in which to leave a card. We get at least a dozen other couriers per day to this address and they can find it and deliver to it with no problems. Having checked the HDNL website this afternoon the following line is now on my tracking history: 17/12/2007 12:44:35 Newhaven Depot Carry-over I don't know what this means but I bet I'm not going to get my item today as I said I would by the HDNL customer services dept. I talked to on Saturday. Can any of you HDNL employees shed any light on the appauling service and apparant lies I have experienced so far? And, how I go about getting hold of this item as its supposed to be a Xmas present for someone.

17/12/07 @ 17:12

Comment from Christopher Dean

In the balance of fairness my package did arrive on the day promised and in one piece. However, I did use the tracking system on their website and it is obviously not working properly. It indicated that I hard been 'Carded' twice when in fact no card had been left at al and that one unsuccessful delivery was attempted at 22:46pm on a Sunday night. So 10/10 for the delivery, but the tracking system on the website needs some serious attention.

17/12/07 @ 18:05

Comment from john

Use play . com

simple.

hdnl are pants

17/12/07 @ 19:09

Comment from James Vink

Having read all the comments I would just like to say I have just had a delivery from HDNL. The two ladies who I spoke with were both delightful, polite and helpful and the gentleman who delivered the package was equally polite and helpful, they went out of their way to deliver my package as quickly as possible. Please have a thought for them, especially at this time of year when they are working long hours and doing their best, often under difficult conditions.

18/12/07 @ 10:24

Comment from Niki

Thank you Dave for the 'phone numbers of the local depots. I just spoke to them regarding my outstanding order from DABS - yes it seems they use them too. Apparently it was "unable to deliver - held" yesterday - no card received of course. The person I spoke to was pleasant enough but had only the info on the tracking page, so knew no more than I did. The drivers don't have 'phones, apparently - it would have been helpful to be able to give directions as we can be hard to find, although other couriers always seem to manage. Anyway, it's out on the van today I'm told, so we'll see if it gets here!

18/12/07 @ 10:57

Comment from Niki

Thank you Dave for the phone numbers of the local depots. I just spoke to them regarding my outstanding order from DABS, yes it seems they use them too. Apparently it was "unable to deliver, held" yesterday - no card received of course. The person I spoke to was pleasant enough but had only the info on the tracking page, so knew no more than I did. The drivers don't have phones, apparently, it would have been helpful to be able to give directions as we can be hard to find, although other couriers always seem to manage. Anyway, it's out on the van today I'm told, so we'll see if it gets here!

18/12/07 @ 10:59

Comment from Jenny

I had 3 seperate orders with Amazon this month all were delivered by Home Delivery Network within a week of placing the orders. I think that is a good service and it was free. However I do think they might improve their tracking information pages to explain what some of their terms like "held" mean. It might cut down the amount of calls they get.

18/12/07 @ 13:11

Comment from Mike

I would just like to say how appalled I am by the incompetence of HDN, they have to be the worst delivery company i have ever come across. It started when they told me on the tracking site that they had attemted delivery which in fact was incorrect, I was waiting at the adress at the time the claimed to have tried, they then "tried" delivery the following day with still no sign of my items, then when realising what an un organised company they were i tried to phone them to be confronted with the battle to find a telephone number! All in all this has made me consider never purchasing from Amazon again. Dont use them and pass the message around!

18/12/07 @ 14:07

Comment from Lola

NEVER use this company if you can help it. I have had the most stresfull few days of my life trying to track down my John Lewis parcel !!! After staying in for 4 days, and taking 2 days off work I eventually got hold of the Depot number for Newhaven, and after numerous calls and chasing they evenutally tell me they have got hold of the driver and he has delivered on Saturday ...he has the signature !! ABSOLUTE RUBBISH !!! I have been housebound for 4 days waiting, and NO ONE has attempted to deliver ...I asked the depot to fax me over the signed paperwork, which they did...and yes it has been signed for, but not by me !! I can only assume that A) The driver has delivered to an incorrect address and some random has signed my name OR the driver has seen that a nintendo WII would make a nice prezzie for someone (other than the person I had bought for) ...I am so angry, words cannot descrive the run around I have been given ...and now I am powerless to do anything as far as HDN are concerned, they have delivered the parcel and have a signature ...not thier problem ! CHARMING ...THIS COWBOYS NEED TO BE REPORTED TO WATCHDOG...(Which I am doing) ..I am also going to report a fraud report with the police...AVOID HDN AT ALL COSTS !!

18/12/07 @ 14:55

Comment from MRS M A Brown

Hi I just wanted to share my experience about Amazon and HDN. This year I have done all my Christmas shopping online with Amazon spending in excess of over Â£1000. My experience was excellent with Amazon even when a problem did arise which incidentally was with a delivery but not HDN but Royal mail. Every gift I ordered was p&P free and all but a few was with HDN, They arrived promptly in good condition and their drivers are well mannered and work very hard to get deliveries to you.
Now Royal Mail on the other hand is next to useless at Christmas. I missed a delivery and they returned it, I went online to have it redelivered at my local post office on the 6th Dec, by the 13th it still had not arrived. After lots of off complaints it finally arrived Saturday the 15th Dec. Second parcel I missed the same as happened again, I am now still waiting for package which should have been delivered Sat 15th Dec.
When my first parcel went astray I contacted Amazon who immediately dispatched a replacement, my emails to Amazon have been responded to within 24 hours with customer service being extremely helpful.
All in all if I had to score with marks out of 10 for Amazon, HDN, and Royal Mail the marks would be as follows.
Amazon 10/10
HDN 10/10
Royal Mail 05/10
I am in no way connected to any of the above companies, just an ordinary house wife who decided to try on line shopping to get out of the hustle and bustle of the Christmas stampede. I will certainly be repeating this for Christmas 2008, and would most certainly recommend without hesitation Amazon and HDN.

18/12/07 @ 15:03

Comment from Martin

Well I'm one of those who has a very low opinion of HDN. Visiting family and friends in Wales I purposly had a delivery from Amazon sent to my parents address so I could see everyone I had bought for and pass on their present. Realising that things are busy for all delivery companies I ordered well in advance and was given a delivery date in advance of my return. No problems thought I, however I didn't know what the HDN service was like.

On their own status page it showed they had taken three days for them to collect the package from Amazon and a further two before they attempted to send out. Finally yesterday they appeared to be delivering as package was checked out of their depot at 9.05 - only to be returned by 18:25, with no explanation, or inidcation of when they will try again. So far today there's no sign of activity on the tracking page.

And the careful plan to hand out present to friends/family who were also back in Wales pre-Christmas is out the window. Meanwhile Royal mail have been happily delivering things all across the country and I've confirmation from everyone I sent to that all was received within 72 hours.

18/12/07 @ 15:19

Comment from ray

one thing is for sure newhaven are in a mess,some one will be looking for a new job in the new year........

18/12/07 @ 19:20

Comment from ray

fao minipeace,hope your dog bites me,then i would take great pleasure in having your dog put down.if your dog is kept in a secure area,ie back yard then you leave the entrance open, not locked, you will be to blame, not us you.

18/12/07 @ 19:28

Comment from john

fao ray

what do you mean about newhaven, i use to work there, it was always a mess

john

18/12/07 @ 20:29

Comment from Mrs B

Order left John Lewis on 16th and arrived today (21st) by HDN. Just a day slower than City Link.

19/12/07 @ 22:40

Comment from Mrs B

oops meant to say 19th

19/12/07 @ 22:43

Comment from Martin

Hi Everyone

Does any one know about BCA Book club Swindon

From searching google ParcelNet subcontract BCA orders to a unknown firm,

Reason why im asking Â£200 pounds woth of orders have gone missing that i ordered from BCA

BCA customer service are hopeless so i phoned ParcelNet and they told me that the goods have been delivered by a subcontract to my address in Birmingham,No parcel have been delivered to me.

Does anyone know who ParcelNet subcontract to in Birmingham as ParcelNet wont tell me who the subcontract are and i want to raise Hell with them.

Martin,Birmingham

20/12/07 @ 03:03

Comment from Steve @ Oxford

Amazon VS HDNL - what a contest!

OK I ordered late from Amazon - 10th December 2007 - but I've never had an Amazon parcel go beyond a week's delivery EVER.

Here I sit feeling increasingly uncomfortable about a no-show of a Christmas present parcel, so I look into it and find a new kid on the block: HDNL.

Read the comments here and feel depressed - tried their national number and spoke with someone who tells me they haven't received the package from Amazon yet - which, as I know from working within the industry in a distribution company, means that they have it but it's in a huge pile of unprocessed parcels whilst the input monkies eat mince pies and swig lambrini.

Amazon were peace & calm and promise they can send another which WILL arrive (apparently they've invented teleportation) so I'm in a holding pattern currently.

OK, vent over - does anyone have HDNL Swindon's number?

20/12/07 @ 11:51

Comment from Andy

I ordered my items from Amazon on the 7/12 and were dispatched on the 9/12 with an estimated arrival date from HDNL for 12/12. I have been phoning HDNL every day, first on their Customer Service Helpline, then from my local depot since 15/12. Many half-hearted 'we're sorry for the inconvenience's later I decided yesterday that I would go pick it up myself. I spent the whole of today phoning up Newhaven depot asking when I could pick it up, it was not until late in the afternoon that I found out that it had allready been delivered on the 15th but had been left outside on my doorstep in broad daylight right in front of a busy bus stop. I have several issues with this (apart from the fact that I have to accept that it's highly likely that someone had just taken the box and is now going through my sisters Christmas present of The Big Book of Bunny Suicides) 1: When I contacted the depot today and asked them why it was left on my front door step I was told that Amazon has a specific delivery box where I would have to inform HDNL how I would like my order delivered. Correct me if i'm wrong but wouldn't it be more logic to put a box out of sight round my back garden instead of round the front? 2: Why on earth wasn't I told sooner that my package had been delivered, Amazons tracking service stated that it was delivered, I was told by HDNL's Customer Services to ignor this as an error on the deliveres part? HDNL seems to be running a shambolic delivery service. Unless you are prepared to go through the work yourself of finding the numbers for your local depot or constantly checking your front door every hour I can hardly see how they can get most of their deliverys completed successfuly. Thanks to them it seems almost certain that I won't be getting my families Christmas presents or my fathers birthday present that I needed for the 15th before Christmas.

20/12/07 @ 16:34

Comment from David Davies

I've just got two books sent by Amazon on the 9th via HDNL. I have all my Amazon stuff delivered to my work address and therefore ther should not be a problem with finding somebody to sign / accept delivery. As it turned out POD was not even required and they were dumped through our letterbox at 3:28! In the meantime they have been for rides on vans nearly every day. The final straw was when they reported an incorrect address which was rubbish and I blew a gasket. A colleague has has similar problems. With the offices closing for Christmas tomorrow, needless to say we wanted our orders. HDNL couldn't organize a nutroast in a burning hazel forest. They're only half a mile from where I work at most.

20/12/07 @ 16:58

Comment from bill

I placed an order with bargain crazy on 9/12/07. It was shipped on 11/12/07. According to the tracking on the hdnl website the item is "held in container" in blackburn. thanks to this site i called 01254 57243 and the very helpful lady said that it left there on 18/12 to come to iom (where i live). she said that in iom the deliveries are handled by iom post and that the delivery should be today or tomorrow. she said she will also send iom post a query for the outstanding delivery.

so to sum up:

10/10 (so far) for the helpful lady in blackburn
0/10 for time taken to deliver
0/10 overall

what bargain crazy should have done is just bung it in royal mail, since iom post handle all royal mail deliveries in iom anyway. it would have got here quicker and would probably have cost the business less than sending it via blackburn and using hdnl.....

my next door neighbour works for iom post so i will be able to chase it this end if i dont get any joy with hdnl

20/12/07 @ 17:22

Comment from Alison

I'm not impressed by the HDNL service, and this is the last time Amazon get an order from me.

I placed an order for an in stock item on the 9 December, and I'm still waiting. I was given a delivery date of 17 Dec. It's now the 21, and from the tracking information, my parcel has been on a 300 mile round trip.

Amazon informed me they shipped on the 13 Dec. There was no further update to tracking until the 19 Dec, where an updated said the parcel had been sent to Sunderland (nearly 100 miles away). From there it was sent to Oldham (150 miles east of me). Then yesterday it was actually sent somewhere about 20 miles away. There's a vague hope that today it might actually be put on a delivery van so I might actually get the parcel that Amazon PROMISED would be delivered in time for Christmas. However, given the mileage my rather fragile item has done, I'm not holding out much hope for it actually being in one piece.

When I rang HDNL, they informed me that they hadn't received anything from Amazon. Amazon have insisted, in writing, that it was shipped on the 13th. One of them is lying.

Either way, I doubt this present will turn up this side of Christmas. I have waited in the house for the last 3 days and spent god knows how much ringing the HDNL helpline to find out it's whereabouts. I have to go out for most of today now, hopefully my neighbour will be able to take delivery. Either way, I'm so annoyed. This is after last year I ordered a camera a month before Christmas and promised a Christmas delivery to then receive an email on 20 Dec informing me delivery will be 23 January.

Basically, if you want something on time, don't order from Amazon or anywhere else delivered by the HDNL.

21/12/07 @ 08:36

Comment from Tammy

Same problem - order went out at beginning of December, several delivery attempts failed due to "technical problems" at their side, still no parcel.

Call amazon, tell them and ask for compensation. They should award you something for the hazzle.

21/12/07 @ 11:02

Comment from Trevor K

I'm speechless after coming off the phone to HDNL customer services..
My problem with HDNL is that they appear to have managed to send my delivery into thin air.
No trace. Not in depot. Not on van. Not returned. And definitely not delivered!
I have to agree with a lot of what's been said above - basically this is a company that doesn't understand or care about the needs of those whom their customers serve (i.e. us, the public) and reputable organisations like Amazon will eventually suffer as a consequence.
There may be a light at the end of the tunnel, though - HDNL will have a new chief exec - one Brian Gaunt - in the new year. So now we all know who to write to, to define his first and most important task. If he cares of course!
Won't be getting my Christmas delivery though....

21/12/07 @ 11:43

Comment from Trevor

I'm speechless after coming off the phone to HDNL customer services.
My problem with HDNL is that they appear to have acheived the impossible and sent my delivery into thin air.
No trace. Not in depot. Not on van. Not returned. And definitely not delivered!
I have to agree with a lot of what's been said above - basically this is a company that doesn't understand or care about the needs of those whom their customers serve (i.e. us, the public) and reputable organisations like Amazon will eventually suffer as a consequence.
There may be a light at the end of the tunnel, though - HDNL will have a new chief exec - one Brian Gaunt - in the new year. So now we all know who to write to, to define his first and most important task. If he cares of course!
Won't be getting my Christmas delivery though.

21/12/07 @ 11:46

Comment from Trevor

I'm speechless after coming off the phone to HDNL customer services.
HDNL appear to have acheived the impossible and sent my delivery into thin air.
No trace. Not in depot. Not on van. Not returned. And definitely not delivered!
I have to agree with a lot of what's been said above that basically this is a company that doesn't understand or care about the needs of those whom their customers serve (i.e. us, the public) and reputable organisations like Amazon will eventually suffer as a consequence.
There may be a light at the end of the tunnel, though. HDNL will have a new chief exec, Mr Brian Gaunt, in the new year. So now we all know who to write to, to define his first and most important task. If he cares of course!
Won't be getting my Christmas delivery though.

21/12/07 @ 11:48

Comment from Ivona O

Thank God for this website, that's all I can say. If it wasn't for the tel.no. I would be waiting for my parcel till next xmas. The company that sent my order can't get in touch with them and although HDNL claim to have drop a card, they haven't. After calling them myself (using the the tel.no. of here) I may actually get my parcel before xmas, if I get it at the depot myself. Lady in customer service was very suprised that I was able to contact them without the card being issued."That's what GOOGLE is for, love", I replied.

21/12/07 @ 14:27

Comment from Ellie

Ordered Christmas presents from M&S and used nominated delivery day. Always had no worries with M&S before, they used Parcelforce.

Have just had email saying it had been dispatched using HDNL, am now certain it will not arrive even though my father is in all day.

i would however like to be pleasently surprised! Some hope eh?

Watch this space!

21/12/07 @ 15:50

Comment from Ellie

Well bugger me backwards with a banana!

Just phoned Daddy and would you know it 2 lovely M&S packages waiting for me at their house.

i am impressed, this goes against every previous experience of HDN, lets hope this is a sign for the future!

21/12/07 @ 15:54

Comment from Andrew

I won't be using Amazon again until they stop using HDN. I took a day off work and waited in all day with kids who were desperate to go out, but the driver didn't bother turning up and then lied about the circumstances on the tracking info. Probably saw it was an apartment and couldn't be bothered.

HDN told Amazon that he attempted delivery and left a card - both outright lies. This has been entered on the tracking information so Amazon don't ask them why they didn't meet the delivery date. According the tracking info, the driver attempted delivery and got back to the depot within a 10 minute period - would take at least 30 minutes on a Friday night. But there was no card left anyway - why? Because the driver didn't even get out of his van. Lovely bloke to lie about delivering children's Christmas presents.

But I imagine there's a company policy going on here, marking everything that hasn't been delivered by deadline day as 'attempted delivery' rather than 'didn't have time/couldn't be bothered'.

Customer Services phone number 08000 515506 cuts you off at 6pm, no attempt to deal with calls already in queue. The contempt begins when they don't provide numbers on their website - or the depot location - and you have to google them. Friendly enough when you ring the local number, but just pass you over to the 0800 number.

21/12/07 @ 18:59

Comment from Andrew

After reading all the tales of woe on here I had given up hope of receiving my package from amazon in time for Christmas. So, I went into town today and bought a load of substitute presents. When I got back, what was there, sitting on the doorstep? Yes! My package from Amazon!

Thank you Home Delivery Network, and a Merry Christmas to one and all!

21/12/07 @ 19:00

Comment from Caroline

I am completely fed up with Home Delivery Network. They have promised several different delivery dates - the first one the item was accidently left at the depot so they promised two days later. Only problem they sent the item back to Holland before then!!! AGGGHHH I've just spent ages on the phone to an unhelpful call centre who tell me to ring Holland despite admitting it's their mistake but there is nothing they can do. Useless.

21/12/07 @ 19:26

Comment from Alison

Update: got home today to find that HDNL had left my parcel in my garden. Thanks for leaving a Â£200 radio where it could be stolen and in only just above freezing temperatures. I'm only glad it wasn't raining. The exterior box was bashed about, but thankfully internally well packed so the radio was fine.

Still won't be using Amazon again. And both companies MDs will get a snotty letter from me early in the New Year. They couldn't organise a pee up in the proverbial.

21/12/07 @ 19:39

Comment from Cas

my amazon parcels ere dispatched on 19th dec, the one for me sent via royal mail, the other a last minute pressie for daughter by HDNL. Wasn't expecting to see it before christmas especially going on comments here. However it turned up safe today, so thank you HDNL , i'm impressed. My parcel sent via royal mail 12hrs earlier still hasn't arrived By the way I don't work for HDNL

21/12/07 @ 22:03

Comment from B McGinity

I had a delivery of goods due 19th Dec on the 20th Dec. My goods due the day earlier on 18th Dec were not shipped out till 21st and then returned to the Leamington depot due to our address being incorrect. Despite the fact that it was correct the previous day!! My frustation is mainly with Amazon who give you no data or feedback on e-mails. This is the last time I will use them.

21/12/07 @ 22:46

Comment from Very Happy Customer

Just had a parcel delivered by HDNL on the Isle Of Wight. Needed to try to pick parcel up from depot. Spoke to their depot in Fareham THEY WERE EXTREMELY HELPFUL, THANK YOU. They put me in touch with the depot on the Isle Of Wight, THEY WERE EQUALLY HELPFUL, KIND HUMAN BEINGS, WITH LOTS OF CHRISTMAS SPIRIT, THANK YOU. They arranged to deliver my parcel this am, it has just arrived, very efficient. The driver was great, very kind and friendly. THANK YOU!!!!!!

22/12/07 @ 10:55

Comment from Mark

I ordered a Christmas present for my sister from Littlewoods (never used them before) on 7th December and was told to expect my delivery within two weeks, despite the fact that the estimated delivery date online said the 27th December.

Anyway, they tried to deliver the item on the 19th December whilst I was at work and left a card with no parcel number on it. So, I called Littlewoods and asked them if they could leave it somewhere for me the next day as I would still not be at home. They were very helpful and said they would pass this info onto the depot. The next day, I returned home to find another card. I contacted HDNL and was told they had received no such request from Littlewoods and arranged to pick it up from the depot on Saturday 22nd. I was told they would ring me to give me their details as they were not allowed to do so.

So, I waited all day Friday for the phone call, until about 5PM when I rang them again. They simply told me I needed to wait for the phone call and they would hurry the process along by contacting them.

Saturday morning, still no phone call, so I ring them back again. This time I'm told that the depot is closed for collections during the Christmas period and that they will be delivering all their held items over the next few days. I specifically ask if I will receive it that day, and am told "most definately".

So I wait in all day until around 3:30PM when feeling very annoyed, I ring them back. This time I am told that the person I spoke to in the morning should not have told me it would "definately" arrive today, and that in fact it might do but it might not. They tell me that they will contact the depot and get them to ring me - even though they havent managed to do this once so far!

Annoyed, I ring Littlewoods. They are also no help saying that its not due to arrive until the 27th December. I explain that this date has always been showing as the delivery date despite the fact they have already tried to deliver it twice, and they simply say I should contact the depot with my parcel number. They can't give me the parcel number, and one has not been left by the driver, and they wont give me the depots number. So it's 4PM and still no delivery, I decide to search the net to try and find the Depot's number and stumble across this thread, and manage to get hold of the New Cross depot.

The guy I speak to at the depot is most helpful. He explains that the parcel is being held and was never going to arrive today as it was not loaded onto the trailer. He tells me he will personally see to it that it is on the trailer for Sunday delivery. I explain that I am leaving on Sunday for the Christmas holidays and that I need the item before I go at 11AM. He very kindly says that he will tell the driver to deliver my item early and certainly before 11.

We wait and see if this happens, but presuming it does, the depot itself will be the only people who come out positively for me. Littlewoods and HDNL customer service were worse than useless - very polite, but useless all the same.

22/12/07 @ 16:46

Comment from dave

fao Alison

wake up and smell the coffee, do you think packages arrive on your doorstep by flying, no they are in transit, they get handled several times so the packaging will be damaged, plus you lot are moaning about getting parcels, and now Alison is moanig shr recieved a parcel, you just cant win, bad news travels fast

22/12/07 @ 17:24

Comment from john

I had a delivery due on the 18th, I checked the tracking details and I saw that it was picked up on the 15th. All well and good so far.

Now it's the 22nd and the package still isn't here. It's been on and off of their vans every day with no attempt at delivery. After phoning amazon then spending an age on the phone to HDNL I'm still none the wiser as to why they're having a problem delivering, and why they keep sending it out and bringing it back to the depot without even trying to contact me.

The customer service is appalling. There's been someone at home all day for each of the past 4 days and we've had no contact whatsoever from them.

22/12/07 @ 17:27

Comment from HDNL Driver

I work for HDNL and can hopefully enlighten a few of you who are willing to listen.

First of all HDNL is not a courier service.There is a big difference in price,flexibility and capacity between a courier and a delivery service.A courier has much less to do in a day than a delivery driver and can therefore spend more time on each delivery,resulting in a better service.At a cost.For example,a courier may only have 20-40 deliveries to make in a day albeit at specific times,whereas a delivery driver can easily have between 100-200 so timed deliveries are just not possible.There is only so much time in a day(with laws governing driving hours).In real terms its probably the difference between you paying say Â£3-4 for delivery and Â£10-15.It also means that saturday deliveries are only attempted for companies willing to pay a premium to HDNL.

HDNL is made up of what used to be White Arrow and Business Express.I am not very familiar with the White Arrow side of the business but have a good knowledge of the Business Express side.

Most people here seem to have problems concerning communication with the call centre.This never used to be a problem as the calling cards used to have each individual depots phone number on but as with any company merger,the guys in charge like/need to save money and this was done away with and replaced with call centres which are basicly a seperate company from HDNL(although under the same business umbrella).Not an ideal situation for giving a personal service.

Parcels do no just disappear thanks to the UPI(Unique Parcel Identity) on them which is the barcode you see on your parcel(yes,some people actually receive them).This UPI contains information listing your name,address,postcode and some information for HDNL to identify where the parcel is from.At every stage of the delivery process,it is scanned.This would normally involve being collected from Amazon/wherever en masse,to the distribution centre,being loaded onto a trunking lorry,being unloaded from the trunker to the local depot,being loaded onto the drivers van,scanned at the point of delivery and finally if if the driver is unable to deliver,being unloaded from the van when the driver returns to the depot.Thjere may be additional scans in between,I have never followed 1 parcel from source to delivery.
As you can see there are a lot of scans to track the pacrel along its way so it is very difficult to lose.However if the parcel arrives minus a barcode and therefore its UPI then it is basicly like posting a letter without a name and address on it.Its still in the postbox but noone knows which one.In a nutshell,if it has a barcode on it at some stage it will have been scanned and can be traced to the last scan so in theory to the last person who handled it(each member of staff handling items has their own identity number which shows on scan histories).

Now from a persoanl point of view I have probably heard every complaint from customers possible.Sometimes they are valid,often not.The most common one is " I was in,the driver obviously didn't knock and just posted a card through".Well,if thats the case the driver just made himself more work for the next day as it will be going back out again(HDNL attempt deliveries twice,unlike most other companies).More likely is the customer nipped out,or wa sin the bath,or the garden,or whatever.Its simply not in the drivers interest to not deliver the parcel.It is actually harder to not deliver one,as it involves more effort.

Cases where people are having problems with "unable to locate" are usually one of the following:
1.They have a housename rather than a number-finding a 10 cm long faded sign(or even better,no sign at all because"the postman knows where we are" in the dark along a 2 mile stretch of road with a national speed limit can be a little difficult.
2.The regular driver who knows where they are is off that day and a relief driver who covers a vast area but has inferior local knowledge to the regular driver is covering the run that day/week.

Most problems arrive via the dreaded "POD" annotation on a parcel.Standing for Proof of Delivery,it strikes fear into the heart of most drivers as they know from the off there will be potential problems.On an average day,depending on the area being delivered to approximately 40-50% of the customers will not be home to receive their delivery.Yet the parcel need singing for to be delivered.Bear in mind that the driver has approximately 3 minutes to deliver this parcel,including the travelling time taken from the previous delivery.So trying half a dozen of your neighbours isn't possible.Each attempt with a neighbour roughly adds 50-100% extra time onto the delivery.You do the maths,it all boils down to time and the service paid for by the company you bought the goods off.

Speaking form my own depots point of view,I know delivering parcels to the customer is taken very seriously and we will bend over backwards to get it done.Drivers often skip breaks and dinner to try and get everything done in a day that starts when most people are still in bed.

22/12/07 @ 17:52

Comment from thomas bennett

been waiting a week for my parcel, cant get through on the phone at all, spent 45 mins on two seperate occasions and still no operator ! can anyone help me i need the reading depot phone number or the phone number for any managers in customer service? this company could not run a bath how are they still in buisness?

22/12/07 @ 22:57

Comment from peter hart

don't even asked the nightmare I have with HDNL- here are some usful emails. they do try and help but mostly its all words and turn out to be ineffectual (I'm still waiting for my package that has been on their vans for 4 days only ever gets delivered back to the depot)

'sheila.grimes@hdnl_co_uk';
'HDNHLC@hdnl_co_uk';
'info@postwatch_co_uk';
'complaints@amazon_co_uk';
'seetledool@sealcommunications_co_uk';
'walter.blackwood@hdnl_co_uk';
'Elaine.Boyle@hdnl_co_uk';
'sheila.grimes@hdnl_co_uk';
'info@postwatch_co_uk';
'walter.blackwood@hdnl_co_uk';
'brian.gaunt@hdnl_co_uk';
'brian.gaunt@salvesen_com'

23/12/07 @ 01:01

Comment from HDNL Driver

I can see hwo frustrating it is trying to contact a depot.This never used to be a problem until the calls were outsourced to a call centre.Previously there were enough clerical staff in depots to answer all the phone calls but since the merger with reality(old white arrow)many were made redundant and there simply are not enough to answer the many 100s a depot would receive on a daily basis at this time of year.Belive it or not,the depot would often prefer you to come and collect also if they are having difficulty delivering your parcel to you.They want you to get it,the driver wants you to get it and it is detrimental to depot performance when you don't.
Its easy to blame the last person in a very long process for you not getting your parcel,assukming all drivers are an inconsiderate neanderthal(you get these in all jobs)and all managers are pen pushing jobsworths but they can only work within the system implemented by those in charge of the company.

I have tried searching for depot numbers and they are hard to find.I can only asume this is intentional to stop depots getting swamped with calls after people get no satisfaction from the non HDNL call centres.If you do find the number for any depot though,they will generally have the number for every other depot in the network.

BTW,we have problems with the call centres too,they often tell customers(persumably under pressure and in an attmpt to pacify annoyed customers) that the driver will be there at a specific time when they do not know the driver,the route,nor where he will be at any time in the day.This causes problems when the driver arrives at the door apparently "late" when there is no timed delivery service even provided by the company.

23/12/07 @ 04:59

Comment from HDNL Driver

Also,having everyone send their Amazon parcels to their work addresses makes it harder for HDNL to deliver them.It is generally easier to find and deliver to a residential address than a commercial one where access and parking can be difficult/impossible,people are often reluctant to sign for someone elses goods and its often in partners/spouses names so they refuse to sign for it. Now I know you will all think"they aren't like that at my work" and "its easier for me to have it delivered to work" but I am speaking from vast experience of delivery 100s of thousands of parcels over the years(100,000s not 100s and 1000s).Making the delivery as easy as possible makes it much more likely you will recieve it on time.This would include having the correct address and postcode on it,preferably it being a non proof of delivery parcel and having somewhere on your property it can be left safely should you not be in.If thats not possible then its just as easy to have it delivered to a neighbours/relatives you know will be in rahter than your workplace.

23/12/07 @ 05:13

Comment from I was a White Van Man

Hi I was a delivery driver for HDNL up till yesterday thru an agency, in the 8 weeks I only failed 52 parcels out of maybe 5000, and those were all POD except 15 which I could not deliver due to snow/unsafe roads.

most of the PODs were items which would and could have been posted thru the letterbox

Just ask at ordering is it coming POD if so arrange with neighbour to take it in, not like one I had that wanted it deliverd to other side of city..
sorry love wish we had time for excursions...

But then again, the number of times I have heard in the last 8 weeks, "No I wont take it, I dont speak to them" or worse

I once knocked on 9 doors trying to deliver a POD before I got a "F'Off you F'ing C*** I'm not taking her F'ing parcel" sorry if you didnt get it that day luv but we dont need that abuse, so is it any wonder when we get to the next one we try next door either side then card you???

Be a better neighbor and maybe someone will take it in for you.
And put a number or nameplate on your gate not on your house where it cant be read from the roadside..

I use amazon regular and have NO repeat NO problems with HDNL

23/12/07 @ 09:42

Comment from Sally

does anyone know if they're delivering today? I didn't hear them knock yesterday but called and they told me they were delivering today. I've been waiting in all day and can't get any answer from any of their numbers. on the tracking thing it doesn't say anything about today. I can't stay in all day tomorrow - it's Christmas Eve...

23/12/07 @ 15:58

Comment from James

It would seem i'm not the only one angry with HDNL! I placed my order over a week ago now from Amazon with an expected delivery time of 3 days. Well 5 days late so far and according to the tracking number my parcel is still 150 miles away! Thanks HDNL another Christmas ruined over here

23/12/07 @ 17:03

Comment from Tracie

I am HDNL's latest victim. They failed to deliver my BT broadband equipment then have the brass neck to accuse me of not being in when I took the day off work and never left my flat. They say it was left with a neighbour but they can't tell me who or what flat/house number. Needless to say none of my neighbours have received the package. Their staff are rude, unhelpful and liars. I intend to take them to the cleaners over this.

23/12/07 @ 18:57

Comment from Alison

Dave - if you think it's acceptable to have an expensive radio sat in your garden all day for anyone to steal, then it's you who needs to smell coffee mate. And I also don't expect a parcel with fragile written on it to arrived with the box shredded. I smelled the coffee long ago - these guys are muppets and I won't use them again.

24/12/07 @ 09:39

Comment from Jenny, another HDN victim

Why is reputable company such as John Lewis using such an obviously incompetent courier? I ordered an item online on Dec 19th with delivery by 6pm Thu 20th Dec. When it didn't arrive on Dec 20th, I called John Lewis on Dec 21st to be told it was in transit and would definitely be arriving that day. The delivery address was my office (which is manned 24 hours a day). Here we are on Christmas Eve and no sign of the parcel. I called John Lewis again to speak to someone who could not telephone HDN - strange how I can do it - but confirmed that the parcel was still in transit. After speaking to HDN, I have been told that the driver ran out of time and did not attempt a delivery. Apparently they were delivering over the weekend, so what happened to my parcel then? Now it is stuck in the Reading Depot and there is no chance of receiving it before Christmas. If John Lewis had said that delivery before Christmas was unlikely, then I would not have placed the order. I get the feeling that John Lewis don't really care and that HDN is run on a shoestring and, as usual, have completely underestimated the seasonal demand.

24/12/07 @ 10:48

Comment from Graham

Well, where do I start... I've been waiting for a package from M&S since it was despatched on December 5th. I ordered it so long ago I never thought it wouldn't make it in time for Christmas. I gave my work delivery address which has a 6ft x 8ft sign with my company name on it (oh yeah, and it lights up in the dark) so it can't really be missed. It's not on an industrial estate either, it's on a residential street about 500 yards from the A23 so access isn't a problem. Having said that HDNL have apparantly tried to deliver 4 times between the 10th and the 20th Dec which is quite amazing and I thank the drivers for their effort. However, they are also pretty incompetent as they have failed every time and "left a card" in a letterbox. I don't know where this is as there's no letterbox at the delivery property. At this stage I would like to add that the property is manned from 6am to 8pm, 365 days of the year and has CCTV so I can pretty much prove that no one from HDN has even tried to deliver. I get no answers from their call centre who just apologise to me every few seconds. They can stick their apologies up their arses, I just want my package. M&S have had to compensate me for HDN's incompetence which they shouldn't have to but seeing as someone in my family is going to miss out on a Christmas present then I thought I should take the compensation. I don't know if HDN will try to deliver this package until the end of time or what will happen. Oh, and I've been told that I'm not allowed to collect it as HDN's call centre wont give out the depot's address for "health and safety reasons". Can any of you HDNL workers please explain how I get my package which you cannot seem to deliver and which I am not allowed to collect?

24/12/07 @ 11:08

Comment from thomas bennett

after a week of trying to get in touch with the 0870 number i sent a really shitty e mail to the director and finally some one got back ! if your having problems on the phone try this number as they answer straight away !

01189 451 184

happy christmas , i hope i never have to use this company again!

24/12/07 @ 12:09

Comment from HDNL Driver

Dave-if its taken back you don't get your parcel.If its left you are unhappy with where its left.Damned if you do,damned if you don't.As I have said before,drivers operate on very tight time constraints due to high targets compared to other delivery firms.

Jenny-HDNL are not couriers,they are a delivery company.John Lewis use them I would imagine because of the tracking system offered and the price per package.A driver can only work a certain amount of hours by law and at this time of year this can easily run out.Weekend working still doesn not guarentee all parcels will be attempted if there are not enoguh bodies to physicly do it.

Graham-no idea why you haven't had your parcel but can shed some light on why you have "been carded".Every parcel loaded has either to be delivered or a reason entered into a hand held scanner as to why it hasn't before returning to the depot.The options available for failure to deliver are very limited and that is one of them.

24/12/07 @ 19:22

Comment from herbert edwards

I work in one of HDNL's Traffic Offices controlling the big stuff. When i get a trailer from Amazon or Tesco or indeed any outside company, it is moved on to a sort centre as no.1 priority. My part of the company do not do Home Deliveries, we just move parcels from sort centres to parcel depots. It has been a hell of a peak period for my Drivers and we will all be saddened to hear that our work is not appreciated. We are sorry we are not sucseeding.

24/12/07 @ 23:42

Comment from george

I head they are delivering today, xmas day

George

25/12/07 @ 10:28

Comment from Still Waiting

Have had HDNL deliveries OK in the past. Drivers always friendly & OK.

This time not. Order from Amazon, said delivery by 24th.
Dispatched 20th estimated delivery 21st.
21st 16:00 arrives at depot
22nd 12:13 out for delivery
22nd 12:26 arrives at depot !
23rd (Sunday) nothing
24th 09:32 out for delivery
25th still out for delivery
26th still out for delivery

Wonder what's going to happen tomorrow?

So, no presents for my Dad or nephew - and I probably could've collected them on Friday evening.

26/12/07 @ 16:41

Comment from HDNL Driver

Re:Still waiting

Dispatched 20th estimated delivery 21st.
21st 16:00 arrives at depot
22nd 12:13 out for delivery
22nd 12:26 arrives at depot !- This is a saturday hence overtime and not compulsory working
23rd (Sunday) nothing-As above
24th 09:32 out for delivery-Couldn't say,maybe problems with your address if they didn't attempt it.Drivers have to have a good reason for not delivering something on christmas eve.Personally I brought 3 parcels back.One was for a firm closed for christmas(why bother having it sent there?)and the other 2 I attempted again later in the day(I am not obliged to do this)but they still weren't in.I was quizzed about why they were not delivered upon returning to the depot.
25th still out for delivery-Christmas day,driver may want to have the day off.
26th still out for delivery-National B/H

Some drivers start back on friday 28th ,the rest will be monday 31st.

27/12/07 @ 16:50

Comment from HDNL Driver

BTW-to all drivers awaiting the new scanners in the hope they will be better than the old ones.Prepare to be very disappointed.Constant breakdowns/resets,approximately 2-3 times as many pages to go through per delivery,slow scanning(I have scanned 400 envelopes on an old scanner in the time it took a driver with a new one to do approx 120),more information needed to be inputted by the driver and slow downloading times upon return to the depot.The battery doesn't have the capacity to last a full days work either.Its adding approximately 30-45 minutes onto the days work for no extra money. On the plus side,the customer only has to sign now,no longer needs to print.Oh and they are in colour.Not much of a trade off.

27/12/07 @ 16:57

Comment from nobby

HOME DELIVERY NETWORK ARE ALL INCOMPETENT MONKIES!

27/12/07 @ 18:52

Comment from paul reid

Found my parcel today, In the shed, god knows how long its been sitting there. The monkeys didnt even leave a card to tell me

muppets

28/12/07 @ 13:09

Comment from Chris

I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of hard work to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate (specally in village)the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....

28/12/07 @ 20:40

Comment from Chris

I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of hard work to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate (specally in village)the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain..... PS: Nobby & Paul xxxx oxx

28/12/07 @ 20:45

Comment from Chris

I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of hard work to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate (specally in village)the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain..... PS: Nobby & Paul I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? (I bet they did)

28/12/07 @ 20:51

Comment from Chris

I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of hard work to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village"the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
PS: Nobby & Paul
I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? "I bet they did"

28/12/07 @ 20:53

Comment from Chris

I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of hard work to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
PS Nobby & Paul
I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? "I bet they did"

28/12/07 @ 20:55

Comment from Chris

I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of hard work to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
PS Nobby & Paul
I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? "I bet they did"

28/12/07 @ 21:03

Comment from Chris

Comment to Nobby and paul.
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of hard work to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
PS Nobby & Paul
I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? "I bet they did"

28/12/07 @ 21:05

Comment from Chris

Comment to Nobby and paul.
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of HARD WORK to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes. It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
.for the 2 comments above.
I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? "I bet they did"

28/12/07 @ 21:08

Comment from Chris

Comment to Nobby and paul.
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of HARD WORK to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.
It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
comments above
I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? "I bet they did"

28/12/07 @ 21:11

Comment from Chris

Comment to Nobby and paul.
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of HARD WORK to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.
It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....

28/12/07 @ 21:13

Comment from Chris

I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of HARD WORK to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been one to one and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop bad mouthing the drivers off for your mistakes.
It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
comments above
I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? "I bet they did"

28/12/07 @ 21:16

Comment from Chris

I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of HARD WORK to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been one to one and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop bad mouthing the drivers off for your mistakes.
It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....

28/12/07 @ 21:18

Comment from HDNL Driver

Hi Chris,do you work for HDNL?

This posting is a little buggy eh?

29/12/07 @ 07:32

Comment from Darren Nugent

Well this isnt filling me with any confidence

Just bought an LCD before Xmas from Amazon, and its being delivered (or estimated) for around the 7th Jan. Have yet to have a phone call from them, although checking the tracking system, they have only been notified by Amazon to pick up the parcel, and considering that HDNL Driver said that most drivers arent back til the 31st, i guess it wont be til middle of next week anyway.

Obviously, every company has its problems and fair share of idiots (workign for Jaguar i know this first hand) but this seems a really bad situation for this company, and seems poorly organised. Not the drivers fault, so people should cut them a little slack.

Darren

29/12/07 @ 08:47

Comment from Phil

Why is my package still in a container in Wembley? Received at depot 19/12. Estimated delivery 21/12.
21/12 Put on vehicle at about 9.00am. Same day received back at depot at 18.11 (Carded!!!!).
24/12 Put on vehicle at about 9.00am, Same day received back at 16.57 (carded again!!!) and "held in container".
We had 3 people in the house all day both days waiting for the package, no one called, no card put through door. Address is clear and correct,clear number on the house - can't miss it, never had any problem before. So what's gone wrong this time???
Amazon apologised (email response to my complaint 24/12 19.00)and said it would be delivered within 2 days but hasn't arrived. What is HDNL doing about it????

29/12/07 @ 09:11

Comment from Sara

I've visited this site previously in order to get the telephone number for this shower of sh*t company and have had to yet again so thought I would add my comments too

Yet again, I've called and spoken to a rude customer service advisor who couldn't tell me anything about the two parcels I'm waiting for. It's laughable.

WHY are more and more companies using HDNL?! The service is absolutely appauling!

I have had problems with EVERY order delivered by them, one order never even arrived - it somehow 'went missing' after the first delivery attempt, I do wonder if the driver delivered it to his home address instead of ours because it was never found?! HMM!

I've had to put up with deliveries from Home Delivery Network when I've ordered items from Amazon, Topshop, Burton, (and others from the Arcadia group) and Boots.

One occasion I had two Boots orders, they delivered them to a wrong address, to '40' instead of '400' Idiots! and they refused to collect the item from the naughty person who knowingly signed for someone elses packages! so I had to wait another two weeks for my order to be dispatched and delivered.

I've had orders sat in the local depot take an additional 5+ days to be delivered, which irritates me greatly when I have paid extra for express or next day delivery. It's just not acceptable.

The drivers often DO NOT leave a card to say they have attempted a delivery, either they cannot be bothered to write one or they must be magic invisible cards which only HDNL Drivers can see!

I would be more than happy to pay higher delivery charges if retailers gave other courier options.
I would never choose HDNL if I had an option, the service is 100 times worse than that from Royal Mail but HDNL service is ALWAYS without fail, poor! at least Royal Mail do get it right some of the time!

Each time HDNL deliver (OR NOT!) I make a point of complaining to the retailer about the poor service, hoping that others do the same if they too receive poor service. I hope retailers stop using HDNL or at least offer additional courier options!

29/12/07 @ 13:19

Comment from ray

tgwu stop taking the piss out of your members

30/12/07 @ 01:30

Comment from HDNL Driver

Sara,its funny how the customer always assumes its the driver who has stolen/damaged/lost their parcel.They are the last person in a process where it is handled many times and are the least likely to do any of the ablve as they are the most accountable and easiest to trace back to any wrongdoing.Every parcel the driver has,has its own identity number and is logged to that driver. I get sick of customers accusing me of damaging their box or thinly veiled insinuations I have stolen a parcel that hasn't even come into our depot yet. Bear in mind that these drivers are people doing a job.They do not design the system nor have any control over peak volumes. They also have a legal right to be protected from verbal and physical abuse(I have had both) so those of you wanting to give the driver a peice of your mind might find they turn arouind and put your parcel back on their van as I have before when receiving abuse from customers.

30/12/07 @ 05:42

Comment from GeorgeGeorge

Sara,

look love stop moaning, put some batteries in your door bell for starters, and answer the door when the driver knocks, rather then taking 2 hours to get to the door.

30/12/07 @ 10:27

Comment from Anne Onymous

To call HDNL staff monkeys is a real insult. These poor things have done nothing wrong and It's a gross injustice to blacken their name in this way. Monkeys really do not deserve this. I'd like to know what some people have against monkeys!

30/12/07 @ 11:21

Comment from HDNL Driver

I've tried to help but most here don't want any,just a place to practice the British national pastime-moaning. My last post as I am just wasting my time.

30/12/07 @ 12:27

Comment from GeorgeGeorge

Anne Onymous

I bet your one of the ones who order something and leave a note on the door saying please deliver to my mums 50miles away...you dont have a deliver driver each.

30/12/07 @ 18:11

Comment from Sara

I am well aware that the driver is not the only person who handles my packages, but the driver is the person who is responsible for getting my package from the depot to me at home.
I have never once been rude to a driver in any way, nor do I leave silly notes for them - I wait in at home for my parcel to be re delivered after missing the first attempt (because err I wasn't aware it was being delivered!), after speaking to the call centre anyway to confirm it will be sent out the next day, only for it not to arrive and phone again to be told it wasn't even put out for delivery, to be told I have to wait in another day, only for it again not to arrive. I speak to the call centre again to be told, there is no record of my parcel number and no record of a parcel for my postcode. Wow. I must have imagined a parcel, or it got stolen, wiped off the system, whatever.
I've never had a parcel go missing with anyone else.
Not even Royal Mail have managed to lose a parcel I've sent or received and I've used RM a hell of a lot more than HDNL.... This crap about the postman knowing where we live as it's his usual route, most of my parcels via RM re delievred by different van posties and they find us ok. So that is nonsense. Same with Citylink, DHL - they never seem to have a problem.

I do not have a doorbell but I can hear a knock at the door I do not have a problem with my hearing.

It's funny that I don't seem able to HEAR only HDNL drivers knocking at the door and it's funny that I don't seem to be able to SEE a HDNL Missed Parcel Card, isn't it? ... I mean, I can see all my post and Royal Mail Missed Parcel Cards.
So I'm guessing I didn't actually miss the driver knocking, because he never actually showed up, otherwise he'd have left a card.

Is it really so taxing writing a few digits on a piece of card?!

30/12/07 @ 20:56

Comment from Jason Chan

Hey, I've just ordered Guitar Hero 3 from amazon and it'll be delivered via HDNL, do you think it will come? the delvery ESTIMATE is the 2nd of January. And I live in Chesterfield, UK

30/12/07 @ 22:38

Comment from Anne Onymous

GEORGE GEORGE

That's right - well actually she lives 70 miles away. Although sometimes, rather than redirect them there, when I pop down to the shop, I leave a message for the delivery man to call back later as I am a very busy person, and you people are paid to deliver the goods.

My doorbell is disconnnected, and the door knocker has a muffler on it. It gives me a headache when people bang it. I have sealed up my letter box because I get so much rubbish put throught it. Do you think that is why I never seem to receive those "cards" that you talk about? I don't have a number on my door - all the neighbours do, so why should I bother? It's a simple process of elimination. If one side is 27 and the other is 29a, what's the big problem?

I always give the on-line stores a false post code, if any at all, because I like to protect my privacy.

I really don't know what you drivers bleat about. Don't they give you people Sat Nav things, and pocket computers and mobile phones? Can't you buy them yourselves, you earn such good money?

This HLDN company isn't up to much, is it?

Anne

31/12/07 @ 10:41

Comment from Alex

I have to say that so far, although problematic my dealings with HDNL have been pleasant enough.

I wasn't expecting my parcel, according to amazon, until the 3rd. So on the 28th a delivery was attempted but missed, I was working (incidently for people who say don't order things when you can't be in... how does one manage that when you work 9-5?) but there was a good chance my housemates would be. However, I recieved a card so was quite happy to wait for the next working day which according to the card would be Saturday.

I called on Saturday and they said my parcel wasn't going to be delivered that day as it wasn't eligible for weekend delivery. Well I didn't pay for the delivery so I guess I won't complain.

Today I called to see if they had an estimated delivery time and was told it hadn't been put on a van today but they could a)get it delivered to a different address on Wednesday b) see if they could get it on a van today or c) come and pick it up. They said they'd call when they knew anything. Well I waited 2 hours and in anticipation of my lunch break called them back. Was told it couldn't be put on a van and they were pleasantly apologetic about not getting back to me sooner.

So the outcome, I'll be going to pick my parcel up today with the directions kindly given to me by the nice girl at the depot.

A mess around no doubt but easily solved and helped no end by someone polite on the end of the phone.

31/12/07 @ 11:54

Comment from George George

Anne Onymous

You are comedy. you don't have a number on your door - all the neighbors do, so why should I bother? It's a simple process of elimination. If one side is 27 and the other is 29a, what's the big problem? do you think every road is the same? all roads are different 28 might follow 27, 26. Do we have phones? yes but do you think I'm wasting my credit chasing your parcel? do you think we have time to track down a poor address on every package? no we dont, as for leaving a note saying to come back you can jog on, the area we cover means by pm we are 30 miles the other side of town so we cant come at your call. so be realistic love.

31/12/07 @ 14:26

Comment from Chesterfield Driver

Jason Chan-Chesterfield depot will be open on wednesday the 2nd and Amazon parcels are treated as priority deliveries.There is however an unusually large amount of parcels in at the moment and not all staff will be in on wednesday so not all runs necessarily covered but staff are briefed to deliver Amazon/Argos/M&S etc 1st.Normal deliveries will resume thursday the 3rd. What postcode do you live in?Just the 1st 5 digits if you want to remain annonymous.I can try and ask the driver to make sure its attempted,assuming it comes into the depot.

31/12/07 @ 15:48

Comment from Alex

Update: I phoned ahead just to make sure that the depot would still be open... no answer... so I phoned the 0844 number: "oh no, they've already closed... the earliest we can now deliver is Wendesday 2nd".

There was an audible noise of something boiling in my ears. If I tell you that I work 9-5 and then ask if I can pick up the parcel after work TODAY would it not then be prudent to tell me that you are closing early? So... I'm expecting a delivery at work on Wednesday... hopefully not before 9am as the building is closed until then. Maybe I should get up early and camp out. I won't exactly get over time but at least I stand less chance of getting DICKED AROUND!

On the other hand the girl I spoke to was very pleasant and just the right amount of apologetic, but I'm loosing the will to care about that because a) as nice as she seems its not as if I'm going to get a date with her or anything and b) The package contains my sisters Xmas present and my World of Warcraft box set... wrong demographic of geek to be making wait... especially as I've got tomorrow off and its Winter-een-mass.

31/12/07 @ 17:59

Comment from steve

Hey here is a new one to amuse you over the festive period

parcel carded twice ( allegedly as I have no cards here at my house)
but I see from the tracking the parcel left depot and was carded @18:26 undeliverable ( no card at the delivery address)
back to the depot just 13 min later and then carded again 12 mins after that. now I am no expert but that tells me that the driver not only covered the 40 mile round trip from address to depot and back to address in 25 min boy HDN have some fast vans they travel at at least 96 mph thru rush hour traffic around wembley to windsor route

I find this as ficticious as the carding crap
5 days I have not left the house my door bell works perfectly and the house name/number is clearly visible from 200 yrds away.
HDN
Parcel Farce
Royal Fail
and
ooUPS
how many more couriers display the shameful perfomance as the above ?
to all those supposedly HDNL employees
If is did my job as poorly as your company allows its staff too then I would be dismissed and rightly so.

I did all that was required of me I am disgusted that HDN did not do the same..

31/12/07 @ 23:55

Comment from george george

steve

get real, it seems every courier firm you list you have problems with, the service isnt just for steve you know

01/01/08 @ 11:26

Comment from Still Still Waiting

Re: HDNL Driver

I'm not interested in HDNL's internal issues about rostering, Saturday working & overtime. That's HDNL's problem. I ordered something from Amazon. Amazon quoted delivery by 24th Dec, so that's what I chose. I just wanted (and still want, even if it is late) my package.

But...
Why, on the 21st, was the parcel put on the van & then taken off 13 minutes later?
Why did the parcel go out for delivery on the morning of the 24th, fail to get here, but stay out on Xmas Day and Boxing Day?
Why does the local HDNL depot not answer its phone?
Why, when I did contact HDNL, (thanks to the number on this page) did they say they would ring back to arrange collection from the depot but then not bother to contact me?
Why did HDNL deliver successfully (on a Saturday) at the beginning of December, then fail completely at Xmas.

I placed my order 16 days ago. I would have been more than happy to pick it up from the depot. As it is I'm Still Waiting. Say what you like, the HDNL Amazon service is rubbish.

01/01/08 @ 13:16

Comment from steve

Quote from George George

"get real, it seems every courier firm you list you have problems with, the service isnt just for steve you know "

I beg to differ
When a courier company accept payment to deliver a parcel to a designated address within the specified time agreed by both parties they are entering a contract with the customer, the customer has a reasonable expectaion that the courier will endeavour to honour that contract regardless of any other contracts entered into with other parties.

As long as the customer carried out their part of the contract by making sure there was somebody to accept the delivery then the courier has a legal obligation to do the same afterall they accepted payment for the service they offered on an individual basis.

01/01/08 @ 16:49

Comment from Kerry

What a fiasco I've had this Christmas with HDNW.

Items ordered 10.12.07 in time for Christmas? Wrong I'm still waiting.

Delivery attempted 17.12.07 no card left. (childs birthday so there were plenty of other cards!

2nd attempt made 18.12.07 so ring them to ask when was 1st attempt made & could they send item 24.12.07? No problem.

Find I am not working 21.12.07 so rang to ask fo delivery that day instead, Again - no problem.

I waited in ALL day 21.12.07 (nothing to do as daughters party that night & guests arriving following day for Christmas). No delivery. Rang them at 4:15 where is parcel please? You usually come at 11am when I'm at work.
Sorry depot failure the earliest we can get it out is tomorrow Saturday 22.12.07. I waited in all morning & guess what? Yes another no show. Rang them at 11.30am & was told depot has returned to sender.
Why I have arranged 2 delivery dates & you haven't delivered. Can I speak to the manager? This was refused as well. I was told it's out of our hands you need to contact the supplier. Who is the parcel from as I haven't received it to know who it's from.

After much searching I did track down the company but I'm still waiting for parcel. I return to work Monday & we are then back to the same situation that I will not be in if delivery is attempted before 2pm & the depot is a 50+ mile round trip from here. It is so frustrating & I have to put my complaint in writing which will cost me more time & expense. Dreadful customer service.

02/01/08 @ 09:56

Comment from Kerry

What a fiasco I've had this Christmas with HDNW. Items ordered 10.12.07 in time for Christmas? Wrong I'm still waiting. Delivery attempted 17.12.07 no card left. (childs birthday so there were plenty of other cards! 2nd attempt made 18.12.07 so ring them to ask when was 1st attempt made & could they send item 24.12.07? No problem. Find I am not working 21.12.07 so rang to ask fo delivery that day instead, Again - no problem. I waited in ALL day 21.12.07 (nothing to do as daughters party that night & guests arriving following day for Christmas). No delivery. Rang them at 4:15 where is parcel please? You usually come at 11am when I'm at work. Sorry depot failure the earliest we can get it out is tomorrow Saturday 22.12.07. I waited in all morning & guess what? Yes another no show. Rang them at 11.30am & was told depot has returned to sender. Why I have arranged 2 delivery dates & you haven't delivered. Can I speak to the manager? This was refused as well. I was told it's out of our hands you need to contact the supplier. Who is the parcel from as I haven't received it to know who it's from. After much searching I did track down the company but I'm still waiting for parcel. I return to work Monday & we are then back to the same situation that I will not be in if delivery is attempted before 2pm & the depot is a 50+ mile round trip from here. It is so frustrating & I have to put my complaint in writing which will cost me more time & expense. Dreadful customer service.

02/01/08 @ 10:13

Comment from Kerry

What a fiasco I've had this Christmas with HDNW. Items ordered 10.12.07 in time for Christmas? Wrong I'm still waiting. Delivery attempted 17.12.07 no card left. childs birthday so there were plenty of other cards. 2nd attempt made 18.12.07 so ring them to ask when was 1st attempt made & could they send item 24.12.07? No problem. Find I am not working 21.12.07 so rang to ask fo delivery that day instead, Again - no problem. I waited in ALL day 21.12.07. No delivery. Rang them at 4:15 where is parcel please? You usually come at 11am when I'm at work. Sorry depot failure the earliest we can get it out is tomorrow Saturday 22.12.07. I waited in all morning & guess what? Yes another no show. Rang them at 11.30am & was told depot has returned to sender. Why I have arranged 2 delivery dates & you haven't delivered. Can I speak to the manager? This was refused as well. I was told it's out of our hands you need to contact the supplier. Who is the parcel from as I haven't received it to know who it's from. After much searching I did track down the company but I'm still waiting for parcel. I return to work Monday & we are then back to the same situation that I will not be in if delivery is attempted before 2pm & the depot is a 50+ mile round trip from here. It is so frustrating & I have to put my complaint in writing which will cost me more time & expense. Dreadful customer service.

02/01/08 @ 10:16

Comment from Kerry

What a fiasco I've had this Christmas with HDN.

Items ordered 10.12.07 in time for Christmas? Wrong I'm still waiting.

Delivery attempted 17.12.07 no card left. childs birthday so there were plenty of other cards.

2nd attempt made 18.12.07 so ring them to ask when was 1st attempt made & could they send item 24.12.07? No problem.

Find I am not working 21.12.07 so rang to ask fo delivery that day instead, Again - no problem.

I waited in ALL day 21.12.07. No delivery. Rang them at 4:15 where is parcel please? You usually come at 11am when I'm at work.
Sorry depot failure the earliest we can get it out is tomorrow Saturday 22.12.07. I waited in all morning & guess what? Yes another no show. Rang them at 11.30am & was told depot has returned to sender.
Why I have arranged 2 delivery dates & you haven't delivered. Can I speak to the manager? This was refused as well. I was told it's out of our hands you need to contact the supplier. Who is the parcel from as I haven't received it to know who it's from.

After much searching I did track down the company but I'm still waiting for parcel. I return to work Monday & we are then back to the same situation that I will not be in if delivery is attempted before 2pm & the depot is a 50+ mile round trip from here. It is so frustrating & I have to put my complaint in writing which will cost me more time & expense. Dreadful customer service.

02/01/08 @ 10:28

Comment from Mick

I had a failed HDN delivery card dropped through the door 31/12/07,for an item ordered 10/12/07 even though I was in at the time, and no one knocked the door. I found it and rang the customer services dept in Bolton, who said it would be redelivered on wednesday 02/01/08, and I could not pick it up from a depot.I explained I needed an early delivery, as I would be away in the afternoon for some time, and did not want the item (a diary) returned to sender. I have waited in today, at 1200 I rang Cust Serv and was told it was not out today and I had to go and pick it up!I asked to speak to a supervisor but was told that was not allowed, but I would be called back after they spoke to the depot. One hour later, I rang back and was told they had emailed the depot as they were not allowed to ring them themselves!!! When I asked for the depot number I was told this was not given out, or the address!! I was promised another urgent email would be sent. I found the number for Corby on t'internet 01536 268416 commercial road,eldonwall trading est, corby NN17 5XG. I rang them and they explained the depot was not open today, but have arranged that I can go and pick up the parcel on Friday. The depot were very pleasant, understanding and helpful which is more than I can say for the idiots in the HDN customer services centre. They need to get their lies straight before speaking to customers. I do not blame the workers, who are there for a wage, but I do blame the cost cutting management for the circumstances under which they operate. What a rotten shower, I am sure staff morale is not high. To cap it all, on the card it says, putting the customer first.....hilarious. I would rather stick needles in my eyes than use this shower of idiots again. Pathetic.

02/01/08 @ 13:16

Comment from Liam

Have had fun with a Christmas present ordered for me by my wife through Amazon,
Web site reports out for deilvery Friday 28th, out for Delivery 31st December and returned having carded delivery address.
It was being delivered to my work address and no card was left. Contacted HDL today and was told driver said could not deliver as the business was closed.
Strange thing is, this is a hospital and I was working both days and able to see any delivery people coming to the office.
What a wonderful, truthful company. Wonder if they'll live up to their promise of delivering it tomorrow.....not planning on holding my breath.

02/01/08 @ 14:27

Comment from Alex

The final rundown of my story

28/12 - Recieved a card. I wasn't in which is fair enough but then again I wasn't expecting to need to be in until the 3rd according to Amazon. The card said "next working day" for redelivery

29/12 phoned and asked if I was expecting mail. They said it'd be delivered Monday and although I knew I woudln't be in I thought other people would be so I asked them to deliver to my home again.

31/12 asked neighbours to pick up package if needs be before going to work. at 10:30 I called to see if they'd delivered it as the tracker said nothing regarding that day. Was told that my package hadn't been put on the truck but they'd try and get it out still and they'd call back. No call back so I rang again and was told it was no go. I explained that although I was working I could pick it up later and would that be ok? The depot said yes... get home call customer services just to check when the depot closes and guess what? They say its already closed. Arrange to have package delivered to my work on the 2nd.

2/1 - check tracker at 9:30... tracker says nothing. Call Woodford depot to be told that it wasn't put on a truck. At this point I got a little annoyed and explained calmly that it wasn't good enough. Was told to expect a call back and they'd try and get it on a van as soon as possible.
I call back 90 mins later to see whats going on having checked the tracker which shows no activity (again!). Checked the tracker on the HND website however and it says package held. Anyways in the phone conversation we nail down the new address (which soon shows up on the HDN tracker but not the amazon version) and the fact that a manager is going to go and personally see that it gets onto a van.
13:30... get back from Lunch package delivered.

Here's what I did and didn't do folks: At no point did I blame anybody, I was perfectly polite on all but one occasion when I was forceful but still very reasonable. and most importantly... I didn't deal with 'Customer Services'.

Ok some drivers may be idiots and lazy, gonna get that in any job anywhere. Ok some customer service people may be useless... that could be the fault of the systems in place to make things 'run smoothly'. And yes, sometimes people at the depot may not be all that helpful but by being calm they're more likely to like you and help as much as possible.

HND is probably suffering from bad computer programs and bad admin. I'm going to stay away from Amazon and other who use HDN not because of the service, simply because there is a Royal Mail depot down the road and if anything goes wrong it beats having to travel for an hour to visit the HDN branch.

02/01/08 @ 15:45

Comment from Sara

Lovely! Smoking in the delivery van, blowing it in my face and into my home where my little baby is sleeping.
Ignorant git! At least my package turned up though right? So I should be happy and greatful. Not likely.
I also received a package delivered by Citylink this morning (which actually arrived on time, unlike the package delivered from HDNL, a day late) - Wonderful driver, chatty and friendly... Not trying to kill me or my baby with his second hand smoke.
I won't be moaning anymore because I won't be using any company that uses HDNL to deliver their items, unless they provide a good enough service!

03/01/08 @ 12:22

Comment from shanef

Just had the "pleasure" of dealing with this company for the first time!

I have spoken to around 5 or 6 different members of staff and each time been told something different.

Can not believe a company as big as BT use these jokers.

The parcel is 2 days late, yet when I speak to the depot its like I'm incovieniencing them!!

Chris - the fact you are a driver for the company and post negative comments at your own customers for me somes you amatuers up!!

03/01/08 @ 13:07

Comment from shanef

Just noticed some other drivers have also posted.

Have to say what chance do the company have when they've got drivers who just can't be @rsed to work out a door number!

03/01/08 @ 13:13

Comment from helen

Home Deliver Service is great! They were due to deliver my parcel at work on Fri before xmas, unfortunately we had closed early. It took one quick call to the depot to locate my parcel and it was ready to be collected when I went 30 mins later. Lovely people! Wonderful service!

03/01/08 @ 14:43

Comment from Chesterfield Driver

ShaneF-Common sense says you put a number on your door.On some streets whole blocks of houses have had new UPVC doors and rarely put numbers on them(maybe the screws invaildate the warranty,who knows?).Experience has taught me to roughly guess where a house will be,even with 1a.1b.1cs etc,not wanting to have the number 13,randomly chosing any old number that bears no relevance to next doors'.All this can be sorted with simply putting a clearly visible(form the road,not 10cm away)number on your door.When asked why they don't have one,some people even reply"I don't want anyone to find me".Classic.

Sara-as has already been said HDNL aren't couriers.Couriers generally have less to do so might actually have the time to chat to customers,unlike our drivers.

Liam-havng your parcel delivered to a hospital isn't the best idea.Its one of the hardest types of premises to deliver to(along with universities)as they are often sprawling complexes full of people who don't want to sign for someone elses parcel.Parking is also often an issue.We don't have passes to park where we like and are personally responsible for any fines/tickets.Nor are we provided with petty cash to pay for parking either.

03/01/08 @ 15:54

Comment from Justine

I had a parcel which was collected on 19th Dec by a HDN Driver (service was excellent) to be delivered to dabs. I've used HDN before with no problems. But now reading some of these comment i,ve got my fingers crossed that the parcel reaches its destination.

21/12/2007 15:40:24 Blackburn Depot Received
22/12/2007 01:04:28 Preston Depot Unable to Deliver
24/12/2007 10:15:39 Preston Depot Held in container

04/01/08 @ 00:03

Comment from Rob

More woes from HDNL : I ordered from Dabs with Next Day Delivery. 3 days later - no parcel. On the 4th day they claim to have attempted delivery at 6.34AM and carded me - a blatant lie. Both myself and my wife were at home and there was NO CARD.
Very disappointing from Dabs. I have ordered from them many times before and had no problems when the courier was Royal Mail or Amtrack.
Avoid Home Delivery Network like the plague.

04/01/08 @ 09:55

Comment from John Gifford

I came to this web site as I was due a parcel from amazon today and, as we live in a rural area which is difficult to find, I was looking for the number of my local Home Delivery Network Depot. A black mark here - the numbers are available from directory enquires so I believe HDN should publish them on their web page (and save me the fee to obtain the number). Right, having got that out of the way - when I rang the Depot I was answered by a helpful, pleasant and intelligent person and we agreed that if the driver did not deliver (as I have said - we are difficult to find) she would arrange for my parcel to be taken off the van when the driver returned to enable me to collect the parcel from the Depot the following day (Saturday). I had just put the phone down when the driver arrived with the parcel - Perfect! So no complaints from me and I thought in fairness I should leave something positive here as most delivery drivers just give up. This driver did not - Well done the Aylesford Deport of the Home Delivery Network.

04/01/08 @ 11:23

Comment from Not Waiting but Still Unimpressed

So, I finally got my parcel but what appalling service.

Spoke to HDNL, said don't deliver I won't be there. No problem, they said, you can't ring the depot but they'll ring you to arrange collection. They didn't.

Spoke to Amazon, said I'm going away & can't receive the parcel for a few days. No problem, they said, we'll ask HDNL to return it to us & then you can request delivery again after you're back. Amazon emailed me to confirm this had been done.

While I was away Amazon emailed to say HDNL had delivered, left on doorstep, when I had told them both I wouldn't be there.

I came home but... no parcel.

My wife went searching & found it in the never used porch of a neighbour (who had been in all the time).

So HDNL ignored instructions from both me and Amazon & left the package, at the wrong address, at a time when they knew I was away. Wonderful.

04/01/08 @ 13:07

Comment from len

just enter home delivery network depots into google and you will find the phone number you need.

04/01/08 @ 16:24

Comment from jacki

My turn to complain!
About a month before Xmas I ordered my OH's present from Amazon. I got an email from them saying it'd been dispatched and would be delivered by HDN. I'd never heard of them but thought it wouldn't be a problem as either one of us would be in or a neighbour would take it in - we've an old lady 1 side and a disabled lady the other both of whom are in all day. Came home the day before it was due to be delivered to find it had been dumped in the front garden - no card, the bag was open, and the packaging of the items box damaged. I then had to spend time and money getting it sent back and refunded. Strangely Amazon chose to use Parcel Force to return it - I wonder why.

So I vowed not to use Amazon or HDN again. But for Xmas I got an Amazon voucher. So I thought well i'll just order a couple of books as they're small so they're bound to just use Royal Mail (as they had done every other time i'd ordered books/dvds). But no, I got a dispatched email saying it was HDN and my heart sank.

Came home today to find they'd tried to deliver and they'd even left a card this time (no number on it though). They hadn't bothered trying the neighbours and had simply returned it to the depot. So I call the call centre and this was my convo:

Me: It says on the card you'll redeliver the next working day. Would that be Saturday?
CC: No, we don't deliver on Saturdays. It'll be Monday.
Me: Oh right, well the depots fairly close, can I pick it up from there?
CC: Not until Monday.
Me: Ok, what times is it open?
CC: I dunno, normal working hours.
Me: So when i'm at work then?Hmmm, ok, can I have it delivered to work? (gave postcode of work addy on the outskirts of town).
CC: No, the depot doesn't deliver to that address.
Me: Ok, what about my other office (5 mins walk from my house).
CC: We can't deliver without a postcode (I know the address but not the postcode).
Me: Ok, can you give me the depots number so I can try and arrange for someone to collect it in the week?
CC: No, we'll have to take yours and get them to call you. It'll be Monday or Tuesday when they call.

Total joke. I shall use Play from now on.

As for Royal Mail, i've never had any complaints. In fact my postman is an angel and will go out of his way to get to my house asap because he knows I have to get to work. And if he's late he'll take it to my neighbours.

04/01/08 @ 17:28

Comment from andy

Are there any other drivers out there getting stiffed by head offices new suprise round restructures???

Im already working flat out for this bunch of moaners, how the hell am I supposed to take on another sector with NO change to my target when I cant handle the volumes I already have!

To any Head Office management reading this...
I hope your enjoying your fat bonus's you got for pushing your drivers to the brink of exhaustion!
If anyone is failing the company its you!!!!

04/01/08 @ 18:29

Comment from george george

fao shanef

do the job yourself and you will see, houses dont run in mumber order in every road, 20 might be followed by 22,21,21a 20a. If the customer doesn't help themselves, ie doorbell working, dogs loose in garden, easy access to house, number displayed then don't expect your parcel, we have other delivery's to make.

FAO sara

hahaha your having a laugh right?

04/01/08 @ 20:48

Comment from Mike

How does this work? Yesterday i had a delivery from HDN. This was an order from amazon. A separate order from amazon which has been outstanding was due to be delivered today by HDN. On checking the status this eve it says undeliverable due to incorrect address. My address has not changed in 24 hours (and im quite sure the labels from amazon would look the same). So how can my address be correct yesterday , but not today?

05/01/08 @ 02:50

Comment from Chris

Has anyone got a phone number for the LLandudno depot in North Wales please? I am now starting to pull my hair out with this company. Three weeks and still not got my parcel!!!!

05/01/08 @ 09:56

Comment from Chris

Well I found the phone number for LLandudno it is 01492 593554 I have just spoken to a man who says he will ring me back. Watch this space.

05/01/08 @ 13:21

Comment from Chris

The man did ring me back and says that my parcel is on the van for delivery today. I wont hold my breath.

05/01/08 @ 14:28

Comment from andy

Are there any other drivers out there getting stiffed by head offices new suprise round restructures???

Im already working flat out for this bunch of moaners, how the hell am I supposed to take on another sector with NO change to my target when I cant handle the volumes I already have!

To any Head Office management reading this...
I hope your enjoying your fat bonus's you got for pushing your drivers to the brink of exhaustion!
If anyone is failing the company its you!!!!

05/01/08 @ 19:26

Comment from ray

fao andy and other drivers,just work to the ten hour target,this biz ex lot will screw us to the core,my depot has lost six rounds at we are at breaking point and peak has gone,i think its high time the union went to the ballot box.

05/01/08 @ 22:31

Comment from ray

a lot of depots have falling union membership,i wonder why,its about time the tgwu and asdaw stood up to the bully boy tatics.

05/01/08 @ 22:37

Comment from Jane

Ordered parcel from Amazon just before Christmas. Followed tracking with HND. Apparently dispatched 27th December by Amazon.
And....wait for it....."attempted delivery...failed...carded".

No it wasnt and no you didnt! I was in all day practically wearing the paint off the door and spy hole peering out for hours waiting for the delivery. (ok so Im neurotic).

In the meantime came across this website whilst trying to find NDN telephone number. My heart sank.

On Amazon's original "its been despatched" email they expected delivery on 2nd January.
No parcel no card. Wore the carpet down a few strands of wool by constant walking to the front door to make sure I didnt miss the delivery.

Rather than go through some of the appallingly bad communication experiences many of you have had with HDN staff I decided to email Amazon.
Received apologetic response and a promise that they had arranged with NDN that the delivery would take place on the 4th January.

Repeat of above scenario with hall carpet getting even thinner.
No delivery no card.

Checked on NDN site - no entry after 'carded' on 28th December.

Gave in and phone NDN today - nice lady said it will be delivered on Monday.
Why do I still have a nagging doubt.....so....

Phoned Amazon got nice lady in Phillipines. The phone line was appalling but after some considerable repetition, on her part and mine, she was able to convey to me that NDN have said that my (rather large and expensive) parcel er.......has gone missing - apparently they've searched high and low for it in the depot. Did someone earlier say 'parcels dont just disappear'?

So Amazon are sending a second expensive parcel to me.
I asked for it to be via Royal Mail and was told that because there has been a problem they will send it First Class post but that this is random ie sometimes with RM and sometimes with HDN - (obviously depends if Mars is in conjunction with yer anus).

I wait with baited breath. Havent yet had a confirmatory email from Amazon re our telephone conversation so Im ordering a new hall runner.

ps also waiting for a small and inexpensive parcel to come from JLewis...........why oh why do they use NDN?

06/01/08 @ 01:27

Comment from Jane

Ordered parcel from Amazon just before Christmas. Followed tracking with HND. Apparently dispatched 27th December by Amazon.
And....wait for it....."attempted delivery...failed...carded".

No it wasnt and no you didnt! I was in all day practically wearing the paint off the door and spy hole peering out for hours waiting for the delivery. (ok so Im neurotic).

In the meantime came across this website whilst trying to find NDN telephone number. My heart sank.

On Amazon's original "its been despatched" email they expected delivery on 2nd January.
No parcel no card. Wore the carpet down a few strands of wool by constant walking to the front door to make sure I didnt miss the delivery.

Rather than go through some of the appallingly bad communication experiences many of you have had with HDN staff I decided to email Amazon.
Received apologetic response and a promise that they had arranged with NDN that the delivery would take place on the 4th January.

Repeat of above scenario with hall carpet getting even thinner.
No delivery no card.

Checked on NDN site - no entry after 'carded' on 28th December.

Gave in and phone NDN today - nice lady said it will be delivered on Monday.
Why do I still have a nagging doubt.....so....

Phoned Amazon got nice lady in Phillipines. The phone line was appalling but after some considerable repetition, on her part and mine, she was able to convey to me that NDN have said that my (rather large and expensive) parcel er.......has gone missing - apparently they've searched high and low for it in the depot. Did someone earlier say 'parcels dont just disappear'?

So Amazon are sending a second expensive parcel to me.
I asked for it to be via Royal Mail and was told that because there has been a problem they will send it First Class post but that this is random ie sometimes with RM and sometimes with HDN - (obviously depends if Mars is in conjunction with yer anus).

I wait with baited breath. Havent yet had a confirmatory email from Amazon re our telephone conversation so Im ordering a new hall runner.

ps also waiting for a small and inexpensive parcel to come from JLewis...........why oh why do they use NDN?

06/01/08 @ 01:29

Comment from Chris

Well my parcel did not arrive, however the man I had spoken to in the depot rang me and said he had my parcel there and I could pick it up. So I drove to the depot and collected my parcel. Written on it in large black letters and numbers it said to phone my home number for directions, and even though the tracking showed that it had not been delivered due to not being able to find me, they did not ring me! Anyway, I now have my parcel the only problems is that it was a pure wool item and due to the fact that it has been sitting in a damp warehouse or van for so long, it now stinks of damp! I will be returning it for a refund. So what a Huge Waste of Time and Effort it was in the first place. Karen Millen, why on earth do you use this useless courier service?

06/01/08 @ 11:16

Comment from Chesterfield Driver

Ray-we are having a restructure too.Only losing 2 rounds but already lost 9 last year which gave everyone else roughly 15% more work on a daily basis before peak volumes hit.With the extra christmas work we had around 50-60% extra work per round from the end of September.
According to a lot of the people on here though,all the drivers are lazy good for nothings who deliberately don't deliver parcels.If rounds were actually manageable in the timescale dictated by the company most of these complaints wouldn't arise as they seem to stem from "Unable to Locates" which is uaually down to agency or relief drivers who don't have the same local knowledge.

The problems lie at the top of HDNL(not NDN) not the people who get all the flak,being the face of the company.

06/01/08 @ 13:21

Comment from Jane

Yes it should be HDN - sorry about that - NDN means something else (to me at anyrate).

No I dont think all the drivers are lazy good for nothings, Cheserfield Driver. If there are such failings in a company look to the top.

06/01/08 @ 14:31

Comment from Chesterfield Driver

Jane-as you are having another parcel sent out and have the depot number(or was it the call centre?)your best bet is to give them a ring.They can give you more info then or even hold it for you to collect if that suits you better.In my depot we get peoeple calling in all the time so I can only imagine it being a problem with the call centres.

As for your other parcel going missing-the tracking number on it tells them exactly who handled it last so don't let them fob you off with saying its simply lost.If you have this number,the depot can search its history(the call centre can too but the depot will probably be more helpful)and see where it was last scanned.There is also a facility to trace any parcels that have been attempted at your postcode in the last week/month/whatever so if you don't have the tracking number this is a useful peice of software to find it.

06/01/08 @ 15:31

Comment from andy

Its a 10 hour day for us drivers from tomorrow!

06/01/08 @ 19:20

Comment from bill

andy what do you mean by a 10 hour day

06/01/08 @ 20:23

Comment from x driver

From x driver of HDNL

Basically any driver with too much work "cowboy" things, this means that if they dont complete their delivery's they scan the parcels as card left which means the customer is out when in actual fact no attempt to deliver was made, this also this means the driver gets paid. so anyone with a tracking status as card left shown probably means the driver ran out of time.

06/01/08 @ 20:59

Comment from Chris M

John Lewis are using this company and, like numerous people above, a parcel I ordered from them for for next day delivery via HDNL,has been stuck in the depot used by John Lewis since Friday not going anywhere it seems. John Lewis can't help,and they don't seem to know what's going on. They can't contact HDNL on a Saturday because there's no one in the office to deal with problems! End result my sons birthday present did not arrive in time for his birthday and it seems may not even arrive on Monday. In view of the comments posted above I don't hold out much hope of ever seeing it!! What an outfit.

06/01/08 @ 21:11

Comment from ray

x driver have you ever worked for us,the ten hour target is set on every round although some depots only go to a nine hour target,so if you ten hours is 130 just take them out leave the rest,in the depot,not fasley carded as you suggest,the company or depot manager will not let this go for to long,before reinstating old rounds,they will push the limits all the time,stick to your rights the round target only no more.

06/01/08 @ 21:18

Comment from ray

tomorrow will be a farce for hndl,sorry for those still waiting for their parcels,it will be a long week........

06/01/08 @ 21:25

Comment from pissed off

I am waiting for a delivery from hdnl, after reading some of the comments by drivers, and staff i am dusgusted. I couldn't give a flying fuck how many hours you have to work, or for what rates. You choose to work for this pos company. Live with it and do your jobs properly instead of being lazy cunts. Do you think its 1 or 2 people complaining??? NO it fucking isn't. Type in to google Home delivery network complaints. Its not 1 or 2 its thousands. This company is an absolute joke.
I will not be using any company that uses HDN in the future. If things carry on the way they are going hdn will loose a lot of contracts, and you wont have to worry about beeing over worked and underpayed. With any luck hdn will go down the pan.

07/01/08 @ 12:33

Comment from andy

To P***ed off You are one of the only customers that I hope has had your parcel stolen by a dodgy night sorter! We dont give a flying f**k about YOUR delivery, ha ha. We will NEVER go under because there is no one else out there who can take the volumes we do and if you google all the other delivery companies like DHL, City Link, UPS, Parcel Force you will find they have just as many complaints about exactly the same things so ponder on that while you pointlessly wait for a delivery that I hope is not coming.

07/01/08 @ 15:25

Comment from Chesterfield Driver

Re

issed off

What a pleasant individual you are.I really hope you get your parcel this century.

When we chose to work for this company things were very different to how they are now.If we leave,you think our replacements will not have any semblance of when they are being taken advantage of and work overtime on a daily basis for free?Our day starts anywhere from 5am-7am so these drivers who are putting parcels as carded at 6 in the evening when they haven't been attempted have already probably worked 10-11 hours already.We are supposed to do 8hours(plus half hour dinner) and have 20 minutes of breaks in that which most skip to get things done.Drivers in our depot worked 7 days last week after a busy christmas period to try and get peoples parcels done but obviously we are all lazy.

07/01/08 @ 15:31

Comment from pissed off

to andy.
Are you retarded or something?
Its people like you that make the service bad. From what I have read from some of the staff that have posted on here, you just give the good drivers a bad name.
There again, if you pay peanuts for a service, expect monkeys to deliver. I am not saying ALL drivers are bad, just wankers like you, that are probally illiterate, and have no opertun ity to find another job. When you wake up in the morning do you feel good about yourself, that you can't even manage to do a multi drop driving job propperly without fucking it up?. All I can say is I pitty you as you have no career prospects, apart from beeing a delivery driver...woooohooooo nice one.

07/01/08 @ 15:38

Comment from pissed off

reply to Chesterfield Driver

I am not saying all drivers are the same, but from the many posts regarding cards that havn't been posted, and blatant lies trhat people out when they have been in all day doesn't give your drivers a good reputation.
As i said above you choose to work for this company, you have the option of finding another multi drop driving job. If you are relaly that unhappy beeing over worked and underpayed, do something about it, retrain, find another job. I know sometimes this is easier said than done, family to feed etc, bills to pay. And you get stuck in a rut...at least you know you will get payed at the end of the week/month. If a company gets enough complaints, and looses customers due to poor service from hdnl, or any delivery company for that matter they will sooner or later find a replacement.
My rant above was more about thae fact that some of the drivers are pissing and moaning over low wages, and long hours, is that the fault of the customer who is expecting a delivery?? NO

07/01/08 @ 15:51

Comment from Rob

My saga with HDNL goes on and on. It has been 7 working days now since a Next Day Delivery was despatched. HDNL are telling Dabs that they have attempted to deliver twice. This is a total lie as I was at home on both occasions and NO CARD was left. HDNL will attempt one more "delivery" before sending it back to Dabs. I'm disgusted at their level of service and I implore all good retailers to use another delivery / courier firm. Home Delivery Network are the absolute worst delivery firm out there. Whenever I order something now, I shudder in case I read it has been despatched with those cowboys.

07/01/08 @ 16:10

Comment from Daz

HDNL? Bunch of retards. Having entered the tracking number I was given, it tells me that I have had a card left. Isn't the definition of leaving me a card TO ACTUALLY PUT ONE THROUGH MY LETTERBOX??? Royal Mail manage to everytime.

07/01/08 @ 18:34

Comment from andy

To P*ssed off
I love my job when head office isnt trying to ruin things and I feel for a lot of customers on here but I do love it when some numpty like yourself comes on with all your aggresiveness.
We all know that you are getting no where finding your parcel and all you can do is grumble on a blog which has nothing to do with any of the companies listed and none of our suppliers read. You must be gutted!!!
I will sleep better tonight knowing that your acute O.C.D is eating away at you about your lost delivery.
Sweet dreams.

07/01/08 @ 19:47

Comment from Jay

QUOTE 'e are supposed to do 8hours(plus half hour dinner) and have 20 minutes of breaks in that which most skip to get things done.'

Most skip in order to piss off home early! Not 'get things done' - If that were the case, cards would be left and deliveries made.
Don't make out you're all hard done by. Most drivers seem to be taking the piss.

07/01/08 @ 21:13

Comment from ray

what the likes of pissed off do not get is we never set out to work for biz ex, when most started we was white arrow or reality,biz ex or littlewoods are screwing the drivers,what your seeing is a backlash from the drivers who have every right to protect their income,you may not like it but tough shit.tell me on your doorstep we are monkeys,by the way proof read your own replys first,knob.

07/01/08 @ 22:30

Comment from ray

jay read up on employment law,what we are supposed to do is within eight hours,we are planned for nine or ten hours work every day or more never less.over 70 per cent of drivers will be breaking the law,you seem to know some that have a easy life ,wish them luck.

07/01/08 @ 22:37

Comment from Paul

Reply to Rob.

I have had the exact same thing a delivery from Dabs that is now on its 6th day of not arriving despite paying for "next day delivery".
I took the day off work yesterday as I could see from the tracking on HDN that it was "loaded on vehicle" and dutifully did not move a muscle all day and lo and behold the day comes and goes but no parcel. I check on the tracking and they "left a card". No actually as many of you have experienced they did not. This morning I am livid about it, how dare they claim to have pushed a card through! I live in a small cul de sac ANY traffic is spotted and noticed a mile off I would take a million pound bet that no-one came, I KNOW because I was in ALL day. Then I find this site and read this....

Comment from x driver
From x driver of HDNL

Basically any driver with too much work "cowboy" things, this means that if they dont complete their delivery's they scan the parcels as card left which means the customer is out when in actual fact no attempt to deliver was made, this also this means the driver gets paid. so anyone with a tracking status as card left shown probably means the driver ran out of time.
06/01/08 @ 20:59

Oh great so you (a driver of HDN) confirms what I in fact know... that no-one came yesterday so in fact no card was delivered. I would have far, far more respect if the company/drivers were honest and the tracking said "no time left returned to depot". Yes I would be annoyed but I would realise maybe the driver was extremely busy. Saying you have left a card to contact the depot is just an outriight lie and is utterly disgusting and cannot be justified. And now there is no email or phone number on the website... smart move HDN.
What do I do now?????????

08/01/08 @ 10:08

Comment from AW

HDNL are dreadful at delivering on time. Try tracking on their website and little information is provided. Parcel arrived at depot at 4am and was not delivered that day! Nor the next day - HDNL say perhaps it will come tomorrow. Doesn't inspire confidence. Try calling Customer Services and they seem to know very little - very difficult to get the phone numbers of local depot they don't like talking to customers directly but rather through company who sent goods but Wembley one is 020 8903 2772. Give it a go - good luck!

08/01/08 @ 12:59

Comment from Pissed off too!!

fao pissed off

Totally agree with you, these cowboys need to be introduced to Watchdog, no contact numnber, tracking which is laughable and when i did finally get my parcel the fucker was broken, never again,,,long live royal mail.

08/01/08 @ 14:40

Comment from Rob

Well my order with Dabs has come to an end somewhat disgracefully. After HDNL failed to deliver a Next Day delivery after 7 days, Dabs has recalled the item and told me to re-order it! I would go elsewhere only Dabs are soooo cheap!
Anyway, I have just re-ordered my item again and am dreading seeing who the courier is! Please no, not Home Delivery Network!!!

08/01/08 @ 16:04

Comment from Chesterfield Driver

Jay-on what do you base you assumptions?Anything with a trace of fact?If we start at 5.30am then we should finish from 1.30pm-2pm.The fact that so many people are seeing their parcels being "carded" so late shows that this is not the case.

Here's one for those of you slagging off the drivers for ebing lazy.How about if one of your customers came into your workplace and demanded you stay an extra 2-3 hours extra per day,every day for no extra money just so they got what they wanted.I am sure you would all jump to attention and devotedly do it for the love of the company.Sure.

Until drivers targets are correct some of these problems will keep rearing their ugly head at the customers expense

.

08/01/08 @ 22:24

Comment from Jay

Slaging drivers off? Have you read any of the comments above?

There are Drivers saying they piss off home early to collect children and saying they falsely state they have left a card when they haven't, to make sure they get paid!
I'd call that taking the piss mate.

When I have to stay late at work, I don't get paid any more, I'm salaried.

09/01/08 @ 09:53

Comment from Sort it!

Thanks guys for posting telephone numbers for HDN, finally after waiting in several days, emails to amazon & phone calls to HDN. Microwave finally arrived, the box is in a hell of a state & you've guest it the item is damaged. Big dent from outside has gone right through into the cavity of the microwave.I've never know a service like it. Amazon can't guarantee future deliveries wouldn't be via HDN.Notice the returns is via DHL Express! Bye, Bye Amazon & Hello Watchdog.

09/01/08 @ 13:39

Comment from Francine

Well I have been reading all the comments on this website and I see where some of the drivers are taking the mick but if they were in the situation they would not take it so lightly.
I have made two purchases from Amazon and HDN delivered one the Friday morning about 9 wow impressed then later on that day there was a card for the second parcel drop through the door no contact number nothing at all they did not re-attemp to deliver the 2nd Parcel the monday morning so I wrote an e-mail to Amazon while tracking my parcel which states it is sitting in the Depot in Wembley. Amazon sent me an e-mail with the telephone number the nice gentleman at the HDN promised to send out the Parcel the following day which is Wed 3:30 pm no parcel I rang up they still did not send out the Parcel and want me tell them when I want them to send it out for god sakes are these people for real? Then they keep pressuring me to tell them to leave it at my neighbours why should they leave it at my neighbours when I am at home. I think some of the people at the Wembley depot is so unprofessional so I am still here waiting on my parcel which has gone astray in the Wembley depot of the HDn

09/01/08 @ 16:52

Comment from Iain TIpping

bought something from amazon, i live in harrogate. HDNL sent it to blackburn. then back to rbistol, waited 4 days then sent it to leeds and eventually to me. and what did they do when i was at work??? that's right folks, leave it on my front door step for 6 hours in the pissing rain on a busy street. it cost Â£80 quid, it's a miracle it wasn't stolen, the receipt is destroyed, fortunately it's sealed in plastic so it's not damaged. NEVER using HDNL again, not buying from amazon if they want to use HDNL again.

09/01/08 @ 17:05

Comment from Chesterfield Driver

Jay-I have read a lot of them yes,have you?

Drivers pi**ing off home early to pick kids up.Should they leave them on the street?By the time kids need picking up(I am assuming this is from school)then the driver should have finished anyway.Start earlier than most means you should finish earlier than most,not just carry on and finish at the same time as someone doing a 9-5 job.

The driver I think you refer to about saying they have carded when they haven't is suggesting drivers do it.Its one possibility.There is no way you would get away with this for any length of time and in any numbers.Management would pick it up and it would be quickly addressed.We have very limited options on the new scanners we use for why the parcel isn't delivered.There is no facility to enter unique reasons(unlike the old ones that are getitng phased out.If you put the reason for failure in as "Out of time" this gets flagged up at area management level that same day and you are hauled in to explain why you failed on a parcel.They don't seem to understand they are pushing drivers to take out parcels when they have often no chance of delivering them all in the 1st place,so causing these failures.Its bad enough finishing later than you are contracted to for no extra money and then getting bo**ocked for not working miracles.

You say when you have to work late.For many of our drivers this is every day and weekends on top.Another 7 day week looms for our depot.

I don't expect you to give a toss about the drivers but try to see past your own point of view at least.The drivers who have posted on here winding some customers up are venting frustration caused by the job and are very few out of the thousands that work for the company so hardly "most".

09/01/08 @ 17:08

Comment from andy

Im still only taking my target and those parcels are backing up now!

09/01/08 @ 20:13

Comment from Richard

Oh dear, if only I'd found this site before ordering from Amazon!

Have just track and traced my parcel from Amazon to see the following:

Jan 09, 2008 03:26:07 PM SWINDON DEPOT UK Delivered

Well, no one was home today so it wasn't delivered to my house and as I never received a card through the letterbox I've got no idea where it has been delivered.

Oh well, looks like Amazon and HDNL will be getting an ear-bashing tomorrow morning :-(

09/01/08 @ 20:24

Comment from sheffielder

I had a parcel expected on the 4th Jan, had no problem that i wouldnt be able to accept it as i was out and thought no problem, card left states will deliver next working day - no problem for me on monday im off!
Much to my supprise the bloody thing was sent again on a saturday (never thought these companys ever delivered on a saturday unless payed extra) anyway i was out!
So after 20mins on the 0844 5560557 i got through and got it rearranged for today, guess what - never went out and no delivery, got to work at 7pm and phoned again 50mins on the bloody line and no one answered, so tried the chesterfield depot whjere a helpfull lady told me it was at the sheffield depot, called them and the must have gone home early, all i can say is shame on the sheffield depot who cant be arsed to call me (id left my details on the booking) if they couldnt make the delivery, or leave a parcel number on the card or a local depot number, upto now the calls ive made have actually cost more that what ive payed for the item to be delivered.

09/01/08 @ 20:42

Comment from Helen Greenhalgh

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

sorry right now thats over

i am waiting for 2 parcels

1 parcel arrived as promised Tuesday 8th - with a very badly patched up hole in the box
- product inside badly damaged (dinted)

I spoke to the driver and told him that i am waiting for 2 more parcels one should be Wednesday and the other Thurday - i wouldnt be in at all Wednesday so would it be possible for them both to come Thursday - he asured me that he would personally sort it out for me.
Good good i think
I come home after a rather stressfull Vet related day - and according to the tracking they have attempted delivery of BOTH my parcels and left a card (which i have NO idea where)

SO are my parcels going to be delivered today ?
or tomorow or next week WHEN

10/01/08 @ 09:06

Comment from Jan

Wanted parcel delivered to my work address. Tracked order and found it was sent out on 9/1/08 and then returned to depot same day, no reason given. Rang them on 0845 070 6030 and was told that they don't deliver to hospitals because it's difficult to park and for 'security issues'! (the man I spoke to was very helpful but the system is not!)

Asked if I could collect from the depot which he said was fine. So let's hope it's there when I go this afternoon.

The Cardiff depot number is 02920 779779.

10/01/08 @ 10:41

Comment from Richard

Update on my post on 09/01/08 @ 20:24

I've found my parcel! Was delivered to my next door neighbour (who wasn't around until very late last night). He stopped me on the way to work this morning so I'm a happy bunny now.

Would have been nice to have had a card from the delivery driver to say where my parcel was though...

10/01/08 @ 11:31

Comment from bryan

I ordered from amazon and have unfortunately been given HDNL as my courier.

Yesterday they said they had tried to deliver and left a card twice!! Problem is I gave my work address and there is no way someone (ie reception or stores) would not be in.

Also mysteriously at the times of the supposed failed deliveries the HDNL delivery driver does not show up on our CCTV cameras which covers every inch of our premises, strange huh?

I am now awaiting my delivery again today.

Terrible service!!

10/01/08 @ 11:46

Comment from pissed off

Reply to Richard

How much trouble do you think it would be to write a card out seen as they had to knock at your next door neigbors.
Again you will here on here that the drivers are so hard done by, long hours, over worked, under paid blah blah blah. The drivers will tell you that couldn't give a flying fuck about your parcel, apart from the fact that it helps to pay there wages. Sack all these lazy cunts who can't do there jobs properly. and employ Eastern European labour, at least these guys want to work. unlike the guy that is getting payed to deliver your parcels, or to put a card through the door.
After reading all the complaints regartding no cards, or non deliverys that were supposed to be carded i am begining to wonder if they can even read and write.

10/01/08 @ 12:04

Comment from Carley (HDN Advisor)

I work for HDN answering the phones to customers who would like to rearraeg deliverys. I understand the concept of the customers being angry and there prcls not being del on time. I had a few of my prcl extremely late for del just b4 x mas. One thing you customers must understand is sometimes im on the phone and a customer has had there del on time or even earlier, and you offer them every alternative for del and they no i cant do it. No offence but its like Well y order the item in the first place if you cant accept it all!!!!!! Obviously i cant say this to a customer but thats some times how we feel. Also over the x mas period i had a lady who was the manager of a shop and she was really shouting at me over the fone insisting to speak to a manager i told her the truth which was the manager would only be able to tell her what i was telling her, all the time i was on the fone i was calm with her even tho she was shouting at me. I said to her look ure a manager of a store understanding yourself we cant 100% of customers will never be satisfied and that only about 1% of customers ring to complain and she told me to F**k off and put fone down. The point im tryin to make is when you ring us up sometimes the customers, are rude, swearing, unacceptable of all options, blame us the advisors, none negotiable, shouting, and insistence. My friend even had a customer say she was getting the police on us. You cant always blame the company if you no ure not guna be in dont order, if we offer you del opt and you dont take em why order the item. Just to state im a really calm person and ill let a customer really shout and scream at me before i terminate the call, which i dont have to take this abuse what so ever. So think on before you ring us up and give us abuse. We are not there for that.

10/01/08 @ 18:31

Comment from andy

To p***ed off
It is clear to all that you also can not read and write, ha ha.

I have corrected your mistakes for you and put them in brackets........

How much trouble do you think it would be to write a card out seen (SEEING) as they had to knock at your next door neigbors (NEIGHBOURS).
Again you will here(HEAR) on here that the drivers are so hard done by, long hours, over worked, under paid blah blah blah. The drivers will tell you that (THEY) couldn't give a flying fuck about your parcel, apart from the fact that it helps to pay there(THEIR) wages. Sack all these lazy cunts who can't do there(THEIR) jobs properly. and (AND DOESN'T FOLLOW A FULL STOP) employ Eastern European labour, at least these guys want to work. unlike the guy that is getting payed(PAID) to deliver your parcels, or to put a card through the door.
After reading all the complaints regartding(REGARDING) no cards, or non deliverys(DELIVERIES) that were supposed to be carded i(I) am begining to wonder if they can even read and write.

NOW EVERYONE KNOWS WHAT A CRETIN YOU ARE!!!!

10/01/08 @ 18:50

Comment from george george

fao Chesterfield Driver

Wanna bet about the scanning of carded parcels incorectly? ive been doing it for years and getting away with it, then when the round builds up i get support, I love my job

10/01/08 @ 21:17

Comment from George George

Thick customers dont help themselves.

I delivered a parcel today and the customer had left the bin across her path, blocking the entrance, sod off am i going to move that smelly thing to get her her parcel. Ive my lunch to eat. another one moaned that no attempt was made to ring her bell when she had no batteries, you customer crack me up. thick c**ts

10/01/08 @ 21:21

Comment from Chesterfield Driver

George George-I am guessing you don't have the new scanners yet then.Try doing that with them.Oh and add 30-45 mins on your day with them too because they're absolute garbage.

10/01/08 @ 21:56

Comment from sheffielder

got intousch with my local office, who could'nt give me a reason why no delivery yesterday.
I god to hope they deliver it tomorrow as promised or i will be pissed (each day is a lost day of subscription -to the hardware ordered which started on the 4th)

10/01/08 @ 22:39

Comment from Toby Boucher

Right, I want to make it clear that I have no wish to slag off any employee of HDN and I do not wish to imply that any of them are incompetent or dishonest. I just wish to state some facts.

My wife and I ordered a large number of items before Christmas, both as family presents and for work Christmas parties, all from Amazon.

Everything dispatched via Royal Mail arrived within 7 days, some the next day !!

Everything dispatched via HDN arrived between 14 and 21 days after dispatch. That is an unfortunate fact. According to their tracking system still none of the parcels , all of which have arrived, have even left the depot !! None of them are showing as having been delivered, or attempted delivery, or card left, or anything.

I fail to see how in these circumstances I am expected to think that HDN offer as good a service as other couriers - the deliveries took 2 to 3 times longer, and the tracking system is a joke. And all the parcels were simply left on the doorstep - at the times they were delivered I was always at home and no-one rang the doorbell or knocked on the door - and before you say I may not have heard, I have a canine door monitoring system which responds if something so much as breathes outside the front door !!!!!

Again I say let the facts speak for themselves ......

11/01/08 @ 14:14

Comment from onoski

This is really poor and what amazes me most is that other well known reputable companies are willing to use them as their freight. It really does speak volumes and is pathetic.

11/01/08 @ 14:24

Comment from onoski

Hi Carley, (HDN Advisor)

I do not condole insults at a customer representative whatsoever.

However, this web site is addressing the short comings of your company and the inconveniences caused to customer.

It would be nice to address the poor service rendered by your company. Explanations as to why this is would be greatly appreciated.

11/01/08 @ 14:31

Comment from Jan

Update - collected my parcel from the Cardiff depot, and was appalled at the state of the packaging. It was dirty, wet and soggy, and the corner looked like it had been chewed by a dog. Thankfully the book inside was shrink-wrapped so wasn't damaged but that's not the point!

Not impressed. I have contacted Amazon to suggest they change their couriers to a more reliable one.

11/01/08 @ 16:30

Comment from andy

Dear Jan
What do you think the packaging is there for????
It obviously served its purpose and protected your item yet you still moan????

11/01/08 @ 17:32

Comment from andy

Dear Carley
Fancy a date? he he.
x

11/01/08 @ 17:36

Comment from Carley (HDN Advisor)

To onoski.

OK here goes,

Every company cannot satisfy 100% of customers, Delivery of a parcel is many different steps, Firstly we have to wait until we have recieved documentation off supllier for each prcl hence upi no. Then order accpetted, sorted at, recieved into (DEPOT), loaded onto (VAN).
Along the way many problems can occur like prcl has gone to wrong depot, its been missorted, cust has been carded wrong or not had a card, or cust not been in, item has been returned to sender, or depot have failed to follow instructions, of a customer, or driver has made errors, scanner has failed, address query.
That answer ure explanation? And surely this wont just happen to HDN this would be the same for many companys, You think that royal mail, tnt, fed ex, uops dont get complaints, Very wrong they will do? plus also a few facts we are the largest delivery company in the uk, we del over 300,000 prcls in every postcode everyday thats alot! Also only 1% of our customers complain. N i certainly understand how fustrating it is for a prcl not to arrive, customers cant just blame us like when its been missorted thats the sorting office not us. People dont look at the middle men/women and thats what annoys me the most!

11/01/08 @ 18:00

Comment from Carley (HDN Advisor)

To andy.

No thanks but one question y did u ask if i wanted to go on a date?

11/01/08 @ 18:03

Comment from HDNL employee who wishes he wasn't

I work for HDNL, at one of the HDD (Heavy Direct Dispatch, i.e. electrical goods, suites, flatpack etc.) sites, as opposed to PDD (Parcel Direct Dispatch (nothing over 25kg as far as I know - drivers, feel free to correct me). I can't speak for PDD, but when I heard HDD were being contracted to deliver Amazon goods, my first reaction was: WHAAAT?!

It got worse when we actually started receiving goods into the warehouse. For some unknown (but, knowing HDNL as I do, doubtless utterly bizarre) reason, every Amazon item that comes in is labelled as an "Amazon Parcel", regardless of what it actually *is*. We send out TVs (32" or bigger), various exercise gear, bicycles, DVD players and I think a few other things for Amazon. But instead of making things easy for the van loaders in the warehouse and the drivers by stating on the manifest "Toshiba 40-inch HDTV for such a person" or "Carl Lewis Elliptical Strider", it's just "Amazon Parcel" - so it can take a few minutes just to find the damn thing. Multiply that by several thousand deliveries a day and you start to see what we're up against.

Please don't ask me to explain why this should be so on a computerised stock control system, where every item should have a unique catalogue number and an accurate description. It makes about as much sense as anything else that goes on in my workplace, i.e. none whatsoever.

For instance: we receive trailers full of stock from various suppliers; these are emptied ('tipped', to use the in-house vernacular) and each address barcode scanned, in order to apply a unique reference label to each item. This alphanumeric reference label is then used:

First, to place the item in a unique location in the warehouse. Locations are defined as F-AA-DD-S, i.e. Floor (1 digit, 0 - 9), Aisle (01 - 64), Division (01 - 09), Shelf (01 - 05). Thus an item located at 3-17-03-1 is on the 3rd floor, and is therefore part of a bed, e.g. a mattress (the 3rd floor is used to store beds - other floors have, e.g. flatpack, electricals, etc.).

The picking staff then use a ticket with the customer name & address, barcode, reference label and location to a) find and b) pick the item(s) for that customer. These are then sent to the loading bays, where:

The loaders consult a delivery manifest and load the orders in the sequence given by the manifest - this is obviously the reverse of the delivery sequence. The sequence is created by a computerised route planner to try to arrive at a compromise between minimum time, maximum number of orders delivered, delivery timeslots (where these are possible) and EU regulations regarding driving times. Before loading each item, the loaders scan the reference label to update the database, i.e. to mark the item as having been loaded.

The drivers then deliver the goods next day...in theory.

All well and good so far, you might think. But when the trailers arrive at the depot, the receiving staff DO NOT KNOW EXACTLY WHAT'S ON EACH TRAILER. They don't even know for certain how many items there are on the trailer. Again please don't ask me why, but the obsolete bespoke database legacy app (I won't dignify it by calling it a database app, since it's written in COBOL 74 and is older than some of the staff using it) apparently isn't capable of generating a trailer manifest on the fly as each address label is printed, stuck onto an item and the item loaded onto the trailer at the supplier end. As a result, it often happens that we only receive, say, 3 parts of a 4-part order - which means the order can't be sent until the other part is sent from the supplier. Or we might have it, but it's on a completely different trailer...which isn't due to be tipped until the following day and of course we don't know that that piece is on that trailer until it's tipped.

Frequently the receiving staff open a trailer expecting to see Amazon goods, because that's what Transport has told them, and instead it's full of self-assembly furniture. Or they might expect to get 200 items on the trailer and actually receive 450...or the other way round.

With a computerised stock control system, the receiving staff should be able to know, TO THE ITEM, exactly what's on each trailer before it even leaves the supplier, let alone before the goods are received into stock. But they don't. They only get such information AFTER the trailer's been tipped.

It makes no sense, I know. But they've been doing it this way for over 2 decades now. The obsolete, bug-ridden software should be scrapped and a new app created, preferably using ORACLE since we use the VAX/VMS system...but of course that would cost millions, so they'd rather just let us struggle. As someone well-versed in IT matters, I know that writing a module to create a trailer manifest should be a doddle, even in COBOL. The data already exist in the app. The IT facilities are there. But they're not being utilised properly, or sufficiently. I'm totally at a loss to understand why.

Sorry for the long post, but after reading some of the horror stories about HDNL, I felt I had to explain a bit. But believe me, that whole "Putting the customer 1st" thing is utter cobblers; if the customers saw what really goes on in the warehouses - especially the one I work in - before long we wouldn't HAVE any customers. I refuse to wear any part of the company uniform which has that slogan on it, because my mum, rest her soul, brought me up not to tell lies - so I can't in all conscience wear something that tells a lie.

Good luck getting your stuff via HDNL, people. God knows you'll need it.

12/01/08 @ 09:43

Comment from Craig

I have nothing against HDNL employees but the company leaves a lot to be desired. I live on a new development, which is not on any maps as yet. Therefore, every time Amazon send me something via HDNL it gets returned to them. I believe that drivers get paid about 40p per parcel so where is the incentive to find addresses that are not immediately obvious. I don't really blame them for not spending 15-20 minutes going out of their way for 40p. Therefore, anyone that lives in such an address is unlikely to ever get a parcel from HDNL. Interestingly, Royal Mail deliver on time, every time to my house and all the other delivery companies (DHL, Interlink, UPS etc) are happy to call me for directions to give me the driver's number. As for the comment about only 1% of complaints, I'm not surprised; the HDNL website makes it clear that they do not provide telephone numbers or emails for customers to complain to! It's akin to children sticking fingers in their ears and shouting la la la. My latest parcel was returned to the depot twice after being 'carded'. This is simply lies as I was at home all day on both days; the driver is simply lying. Again it may be that he gets paid for leaving a card but not for being unable to find an address. Keep complaining to Amazon!

12/01/08 @ 12:27

Comment from cheryl

i too have had major problems both times that i have dealt with HND. The first time they wouldn't redeliver and we ended up having to trapes to the arse end of nowhere to collect it, not a smooth process in itself. And this time has been horrenous, aparently they tried to deliver my christmas present to my neices over 2 weeks ago, no calling card was left and when I tried to trck my package it stated it had been delivered. I rang the depot (google "say no to 0870" and they will give you a direct number to your local depot)and they said that the van my item had been on had broken down, but they would deliver it on an agreed day. I waited and tried to contact them for a rough time frame and no answer, so i phoned headquarters and thay told me they don't deliver on a saturday!!cracking!!Headquarters told me to continue to phone the depot and if have no luck to reorder from Amazon, like I've gor nothing better to do.Despite my many phone calls "track my package" still states that i have received it...AAAGH!!

12/01/08 @ 13:20

Comment from Liz

Flowers order placed through Tesco who deliver them through HDNL - what a disaster...! Ordered for someone who's mum passed away. Just to add to the stress they weren't delivered and appear to be sat in Leeds depot with no detail on their tracking system as to when they will be delivered. Tesco have been as helpful as they can be and refunded etc, and redelivered free but flowers still nowhere in the vicinity and guess who's going to have to redeliver them - HDNL. Reason for non delivery - couldn't find address!!!!! do they not have the tel no. that I provided, or sat nav, or autoroute or a mouth to stop and ask somebody???? unbelievable.... If I'd known they were goint to deliver them I woudln't have bothered ordering them.

12/01/08 @ 16:54

Comment from Liz

Flowers order placed through Tesco who deliver them through HDNL - what a disaster...!
Ordered for someone who's mum passed away. Just to add to the stress they weren't delivered and appear to be sat in Leeds depot with no detail on their tracking system as to when they will be delivered.
Tesco have been as helpful as they can be and refunded etc, and redelivered free but flowers still nowhere in the vicinity and guess who's going to have to redeliver them - HDNL.
Reason for non delivery - couldn't find address!!!!! do they not have the tel no. that I provided, or sat nav, or autoroute or a mouth to stop and ask somebody???? unbelievable.... If I'd known they were goint to deliver them I woudln't have bothered ordering them.

12/01/08 @ 16:58

Comment from andy

Carley
Because youve got a nice name and sound nice too. :-)
We have a lot in common, we both work for HDNhelL, ha ha.

12/01/08 @ 20:36

Comment from Owner driver 2705

Well now!
I just clicked on this URL in error & as I own a sameday / standard courier company, who also happens to deliver on behalf of HDNL.I decided to take a read through some of your comments...

This is my general experience of delivering parcels for HDNL.

I leave home at 6.20am, arrive at the depot approx 7am, I am provided with approx 100 - 135 parcels per day.
These I then sort into areas.
Each parcel has to be scanned onto your van & I try my best to put the van in some sort of area order

1st problem - (I am amassed or was when I first took these deliveries on)
The companies whom you order your goods from "address these so appallinglyâ€ Iâ€™M surprised they ever reach you!
Then I load them onto my as carefully as I can. (Why because if I am the one receiving a parcel I would want to receive it in good condition)

Then I hand in the scanner & a manifest report is printed off & Iâ€™m ready to leave the depot.

Remember I arrived at 7am, the above process takes approx 1 Â½ hours, so thatâ€™s 8.30am now. I then take drive to my 1st drop usually 45mins away with traffic.
So 1st drop is 9.15am, these parcels will take me from 9.15am â€“ 4-6pm depending on the below factors!!

Take today for instance!

1st drop - address is â€œMay cottageâ€ Hill lane Liverpool (not real address) â€“ I duly arrive atâ€ Hill Lane to find itâ€™s 2 miles longâ€¦ So I start driving at a snails pace to look at every gate â€“ when I do find the gate I need & thatâ€™s after having driven the whole length of that lane & back up it again, I find the said â€œMay Cottageâ€ by the process of elimination â€“ all the others had names on but so did MC â€“ however MC gate was opened into the drive & its name plate is on the wooden gate which is now behind the hedge facing the house â€“ great I have just wasted 20 mins looking for 1 house, to find they are out & the parcel needs signing for â€“ next neighbour 200 yards away â€“ not in either, so back to MC to â€œcard itâ€ 9 let them know I have been! â€“ Thatâ€™s 30mins on house 1.
Itâ€™s now 9.45am. Next drop is 10mins drive away
Drops 2/3/4 all fine.
Drop 5 â€“ is a block of flats, 3 floors no lift & NO numbers on the doors, so guess which is which, knock on 1 door, woke these people up, get correct door, knock there & ring bell, knock again â€“ parcel needs signature â€“ no answer, so I card this (date on it) one too (this has taken 10 mins). Get back down to van, look up & someone shouts out of window, did you just try to deliver â€“ yes I said â€“ come back up & we will sign â€“ so up I went, after a few mins still no one at the door, so I left (the parcel is still on my van & I will return it on Monday to the depot)

Drop 20, (now 11am) I was provided with a phone number for this address as the delivery had already been attempted 3 times & the other drivers could not find the address.
So I called the number & said I am at the edge of your estate ( new estate) I gave my excat location, I have your parcel, can you direct me to your house, No sorry I only know the way if I am driving it myself the lady saidâ€¦ My reply was well I am very sorry if you cannot direct me to your own house how do you expect us to deliver the parcel? she replied she didnâ€™t want the Fcuking parcel anyway, it was her husband who ordered it. So I told her it will be returned to the depot & she will have to sort it out with them. (That was also my money wasted on a phone call).

Drop 45 (I have now had 3 parcels with just a name & road for the address NO House number, so all â€œfailedâ€ deliveries & NOT carded as they cannot be located.

Drop 75, itâ€™s now 3pm & I have been working since 7am (thatâ€™s 10 hours worked so far (I have NOT stopped for a break â€“ have a drink as I go)
10 more parcels - boxes of wine with â€œ please leave by back door / in garage if outâ€ â€“ all out, try to leave by back door / garage â€“ 5 gates locked â€“ all standard size 7ft high gates, am I expected to climb up to reach over to unlock them? & if so what do I stand on? So all left at front door or as hidden as poss. (yes I could have taken them back but as I have learnt, it will be the same scenario again tomorrow, so I leave the wine now)

Drop 88 itâ€™s now 4.30pm (thatâ€™s 11.5hrs) on another new estate with no road names yet & almost no numbers, drive the length of the road 3 times to find 77 really is not there, ask at 75 & 79, they donâ€™t know where 77 is either 7 they have lived there 6 months now, so back on the van that goes (15mins wasted). Drive round the corner & bump into an old school friend ( not seen them for 5 years) told them what a nightmare this estate is, where you looking for then, 77â€¦ oh thatâ€™s me!!, â€œwell I asked at 75&79 & they have lived here for 6 months & they donâ€™t know where you are â€“ â€œcouncil made an error, we are round the back in the next street but our back gate is in that road & we have asked the council to correct it but are still waitingâ€¦

I took out 103 parcels today, finished at 6.05pm!!
I also had 4 refused parcels â€“ the companies they ordered from had sent them out twice...

Now as I said at the beginning I own my own Courier Company, we deliver on behalf of 2 major PLC companies & several large local companies & we NEVER have a problem with their addressâ€™s or locations. WHY?
They are NOT delivering in such massive mass volumes but do take care to list the address correctly, they provide the customer with a delivery time (within an hour); they tell the customer it requires a signature. They pay a good price to have their goods deliveredâ€¦ (Speaks volumes)

Well I have pondered this almost everyday since delivering on behalf of HDNL & my conclusion is, the likes of â€œAmazon /BT/Argos direct/Little woods etcâ€ (the worst ones) are selling so many items in mass volume, they employ order lines in another country & the staff cannot fully understand youâ€¦ & their software systems are NOT up to the job of correctly listing your address & YOU the general public do NOT fill out your address correctly online, YOU leave instructions such as â€œleave by back doorâ€ & then leave your gate locked. YOU order parcels that require a signature & then â€œpop outâ€ or knew you had to be at work!
You expect a perfect delivery for next to no cost & on your terms, get real

The HDNL software system is like a dinosaur tooâ€¦

I cannot speak for other drivers BUT I know I try 100% to deliver every parcel or I do NOT get paid.
My own courier customer base is improving & growing steadily too.

I am NOT blaming YOU all I am just trying to show you how difficult it is to deliver these parcels, in good conditio, ontime & correctly.

13/01/08 @ 02:14

Comment from Owner driver 2705

Morning!

I have just read MY comments from the last (above post).
Sorry there are a few spelling error's (late night - long day...)

Well I am just off out now to deliver 35 parcels (10 of which are people whom were out Sat!)

If each of you stopped to consider the conditions these parcels are delivered under, you may just stop moaning!!!

1. Gates / Houses with NO visible name or number.

2. Incorrect address details.

3. You order the goods, and then expect drivers to spend extra time, trying to find a neighbour to sign.

4. You leave a note saying "please leave by back door" - then lock the gate!!

5. Go to a block of flats & not only do you have a bell that does not work nor does the tradesmenâ€™s bell...

So the list goes on & on & on...

At the end of the day, if you want something delivered either be prepared to pay a decent price and or "Address the above issues" - if you cant be home to sign for it - order via a company who will arrange delivery at a time to suit you.

As I said I own my own company, I have been working (subbie) for HDNL for 4 months now & whilst on the whole the job is fine, the problems mainly occur from the above points but as I said I never have these problems on the "Courier" side of the business...

13/01/08 @ 10:46

Comment from Bob Wilkins

I skipped from May to here, as it was becoming too depressing. A couple of points that might have been made in that time:

1. The suppliers a company uses are components they've chosen. A company (Amazon, BT, whoever) take reponisibility for the failings of their subcontractors.

2. However cheap HDN might be, it can be virtually impossible (and quite expensive - 0870 numbers aren't free, you know) to actually get a delivery. Much better to convince companies to use Royal Mail, who aren't without their failings (to put it mildly), but at least they do the rounds every day and you can go along to their collection office, the address of which is printed on the card.

I mean, we just want to get things we've bought. Is that so complicated?

Oh, and stop whinging about how hard your job is. You're not fighter pilots or ambulancemen, you're just cut-price postmen.Get over it.

13/01/08 @ 12:50

Comment from Chesterfield Driver

Bob Wilkins,A driver with a similar dispostion to yours might think "We're not delivering human organs,just parcels.So stop crying about it."

13/01/08 @ 14:26

Comment from andy

SWEET JESUS OWNER DRIVER!!!
You sure can write!
Im feeling your pain, my days are the same as yours!

13/01/08 @ 19:54

Comment from Jason

If all of you drivers hate your job so much, quit it, for Christ's sake. I'm sure the pay is sh*t, so just get a job at an office or Tesco or something for the same pay, guaranteed 8-9 hours a day, and no kind of comission system. It's not like you were born to be a courier.

14/01/08 @ 16:17

Comment from Chesterfield Driver

Jason-you are missing the point.Most if us don't hate our jobs but that we are being expected to work above and beyond what we are supposed to do on a daily basis.Any job gets crappy in those circumstances.Besides,if we leave then our replacements will only feel the same and not have the years of experience and local knowledge we have so less parcels will get delivered

.

14/01/08 @ 19:27

Comment from andy

You tell him Chezzy!

14/01/08 @ 19:32

Comment from ray

38k is pretty gooooooooood if you ask me jason,not all can earn that sort of money,some much less some more.but who are you to tell some one to leave their job just because your parcel was not marked(specail get it their asap,man must have parcel)get your head out of your @rse.

15/01/08 @ 15:36

Comment from BiggyDonk

Indeed, they are complete and utter incompetent Â£$%"Â£$%"Â£$%.

15/01/08 @ 16:54

Comment from Jason

Ray and Chesterfield Driver,

I'm not saying you all hate your jobs, but the ones that do, quit. The ones that don't, don't. You can't say, 'i like my job but i dislike the fact that we are being ask to do more than we should'. If you are being asked to do more than you should, then either tell to stop asking this of you or quit. If they are being unfair, then surely you should ask them to stop being unfair, or leave? If you like the 38k a year (which I would) then put up with the sh*t that goes with it. YOU are the ones asking too much. You want 38k a year for sitting on your arse 8 hours a day. Also, stop lying and saying cards have been left when they haven't. You are grown-ups (physically, at least)

15/01/08 @ 17:05

Comment from Jason

Ray and Chesterfield Driver,

I'm not saying you all hate your jobs, but the ones that do, quit. The ones that don't, don't. You can't say, 'i like my job but i dislike the fact that we are being ask to do more than we should'. If you are being asked to do more than you should, then either tell to stop asking this of you or quit. If they are being unfair, then surely you should ask them to stop being unfair, or leave? If you like the 38k a year (which I would) then put up with the sh*t that goes with it. YOU are the ones asking too much. You want 38k a year for sitting on your arse 8 hours a day. Also, stop lying and saying cards have been left when they haven't. You are grown-ups (physically, at least)

15/01/08 @ 17:59

Comment from Chesterfield Driver

To earn Â£38k you have to do shedloads of overtime and weekend working,not 8 hours a day.The basic is closer to Â£18k.

BTW I don't lie about posting cards thanks,but as I have said before the options on our hand held scanners are very limited for not delivering.The reason you haven't delivered isn't necessarily one of them.

Obviously some drivers have annotated they have carded when they haven't,its not a lie per se,we HAVE to give a reason why its not been delivered,if that reason isn't listed and we cannot enter bespoke ones then you have to use what is in front of you.Management have to look at the reasons for that and try to rectify it.By that I mean find out the cause and not just simply discipline offenders.

15/01/08 @ 18:52

Comment from ray

chesterfield driver,i agree and disagree,yes you do have to work,but i have the privelage, as i see it as being a senior driver.but i worked my way to that postion very quickly,others choose to only do their targets,so the door was wide open and i took it.to jason,when a customer rings to find out where their parcel is, many depots will say that a driver carded your address just to keep you happy,what may have happened is your parcel never leaves a depot,they scan all parcels in depot to big up their fiqures fasley showing head office they clear down,its easy to blame drivers,but its not so black and white.

15/01/08 @ 21:33

Comment from Tony Daykin

New HDNL number is 0844 5560557, but it is strange that they cannot contact their drivers once they have left their respective depots - apparently they do not have company mobile phones issued - cheapskates, if that is true!

16/01/08 @ 12:40

Comment from Very Frustrated Owen

If you want to speak to HDNL's customer services, not their car centre which is the 0844 number. Call 0151 290 8500 and ask. Also have 0151 290 8512 and 8612.

16/01/08 @ 14:12

Comment from Chesterfield Driver

Its true-no company phones and in light of recent legislation regarding using them whilst driving(which is half of the time,other half out of the van)thats no bad thing really.I doubt the company will ever issue them now because of this as if a driver ever had an accident answering a call from work there would be hell to pay.

The new scanners we are using have a satnav and phone function on them but they are a subscription service which has to paid for.Guess what-they are inactive.

16/01/08 @ 14:16

Comment from Confused

Where do I start, some people seem to get a little bit offensive on here!

Just thought I should brighten up the site with a happy story after having being a bit put off by all the negativity aimed at HDMLHDLHNNHML whatever their name is (HDNL I think).

I ordered a TV from Amazon just before midnight on the 12th Jan and left my parents address to deliver to, knowing full well I would be at work. Having being given an estimated delivery of the 16th Jan it actually arrived at 10:00 yesterday morning (the 15th):-)

So really sorry to all of you who have had bad experiences but mine was really positive and I do live in the back of beyond in Pembrokeshire!

Hope you all eventually get the parcels you are waiting for!

16/01/08 @ 16:35

Comment from mark h

Well, you lot are all giving HDNL grief, i have had a hassle free experience. I ordered my product from Amazon on Friday. Amazon rang me on Monday to say that they would be delivering between 11:30am and 3:30pm. The package turned up at 2:50pm.

Maybe you are just unlucky?

16/01/08 @ 16:46

Comment from andy

Thank you to the happy customers for posting on here. Most people only bother when they are angry.

16/01/08 @ 21:31

Comment from andy

To all those people out there who like to over-securely lock themselves in at night and forget where theyve left their keys.... I hope and pray you never have a fire coz you'll have snuffed it in the time it takes you to find them!

16/01/08 @ 21:43

Comment from Leon

The most incompetent delivery company ever. Day 1...I took a day off work to wait for the delivery. Complete no show, not even a courtesy call to apologise. Nothing. Didn't help that the parcel was coming from BT, who are almost as hard to get hold of.

Today, it didn't turn up so I looked on their site with the tracking code. Seems they'd gone home because they couldn't find my house. Obviously it didn't occur to the muppets to actually call me. Still no call, I have no idea how/when i will get what I ordered.

Any company that provides a service and then doesn't allow its customers to contact is clearly aware of its incompetence. I am staggered.

16/01/08 @ 22:32

Comment from Chesterfield Driver

Leon-read up.We do not have company phones and it is not part of our job to phone customers if we cannot find you.Nor is it part of the companys policy to phone non deliveries up as there would be thousands a day throughout the country which would require many additional staff to do it.

Your parcel should now however be passed on to someone who will attempt to find out exactly where you are(an address query)and this would usually involve calling you.

BTW our depot gets lots of calls from customers arranging redelivery/personal collection so it seems it might be the luck of the draw on which deopt covers your area.

17/01/08 @ 17:02

Comment from georgegeorge

Customers are retards,

Its simple, if your not going to be in then dont order a parcel, Or leave your porchway or garage unlocked so the parcel can be left safely.

17/01/08 @ 19:01

Comment from Toby Boucher

Well, HDNL are continuing to prove to me their complete inability to provide a decent service.

On 08 Jan I ordered a DVD recorder from AMAZON and payed for First Class postage.( 1-2 day delivery ) All fine.

Then on 9th Jan i get a dispatch email stating delivery via HDNL and a delivery estimate of 23rd Jan!!!! Apparently this is due to my parcel ( at about 8KG ) being a large item requiring a two man delivery !!!!

The parcel entered the Blackpole Depot on 10th Jan and was still there until 15th Jan, marked as UNABLE TO DELIVER. On the 15th the status changed to DELIVERED. Strange that it is marked as delivered when I start complaining to Amazon !

Having actually spoken to someone at Blackpole I have discovered that they planned to pass the parcel onto another courier service on the 16th to actually deliver it since they couldn't!!! And of course as of now no sign of the parcel .....

On 16th Jan two missing HDNL parcels from before Christams ( which apparently I signed for when they were delivered !!!!! ) were re-dispatched to me from Amazon late afternoon. They were sent via Royal Mail and arrived 11:00 on the 17th. Nothing sent to me via HDNL has ever arrived in less than 7 days. I have never had a problem with anything sent to me via Royal Mail. Everything sent to me via HDNL, from whoever, has always either arrived late or not at all. Amazon have confirmed to me that any missing parcels are always re-dispatched via Royal Mail - I think that admission speaks volumes !!!!!!

18/01/08 @ 09:35

Comment from Linda Adams

I have now ordered a couple of times from John Lewis who unfortuntately also use HDNL. Love John Lewis - hate HDNL. However all the phone numbers are on the saynoto0870 website. The problem is that once you get through the staff are not the brightest on earth and still cannot give you a delivery date/time - even though their website say it was loaded this moning at 7:51 a.m., they still cannot say if it will actually be dlievered today. So in the meantime I have to sit at home wiaitng for something that may r may not be delivered.... Their nearest depot is 30 mins from where I live but it still appears that I need to wait a couple of days after it has been loaded on the lorry. Why or why does a reputable company like John Lewis use them?

18/01/08 @ 13:52

Comment from Stuart

It must be bad when HDNL employees need to start making up comments. The comment from 'Toby Boucher' and the second one from 'Linda Adams' were left by Andy.

18/01/08 @ 18:28

Comment from Stuart

I lied, Im sorry Andy, that was bad of me to try and dirty your name. I just felt really guilty after I posted that last comment.
I didnt like seeing people retracting their comments on here and praising HDNL.
I hope you can forgive me.

18/01/08 @ 20:33

Comment from Andy

No worries Stuart, I'll let you off you cheeky monkey.
Lets all take a chill pill and feel the love.

18/01/08 @ 20:39

Comment from STEVE

THIS COMPANY IS A F JOKE BEEN WAITING 4 THEM TO SEND MY STUFF SINCE 10TH JAN ITS NOW THE 19TH . THEY SAY THEY LEFT A CARD THREE TIMES BUT I HAVE NO CARD AND NO PARCELS THEY R A JOKE THEY DUM THEY R THICK HOW HARD IS IT TO KNOCK ON A DOOR

19/01/08 @ 12:38

Comment from Courier Driver

HDNL drivers do very well under the circumstances, their contract is with the supplier, not the customer, as a driver that has worked on a temp basis for many delivery companies HDNL can do much better and are trying very hard to do so.

Customers could help tho, correct adresses are a bonus, and door number s and house names that can be easily seen from the road, also in the dark for winter deliveries, use car number plates for house names and put your house number where a person trying to FIND the house can see it, not where someone who knows how to get there might not ever have to find it. Parking your car and obscuring the name/number is never a good idea, and remember folk drivers can usually come from either direction, so have two if you need to.

19/01/08 @ 19:42

Comment from Another Ex Amazon Customer

It's NOT about badly addressed labels or non-existent door numbers on unsigned streets. You drivers are using this as an excuse.

HDNL fialed to deliver to me three times despite the parcels being correctly labeled, the road being clearly signed, and my house number being very clear on the door. |I don't live in block of flats, in an industrial area, or on hospital grounds - just in a normal semi on a normal road in a normal area.

So come on - stop making pathetic excuses. Most of you are just crap at your jobs, are working for a crap company, and by the tone of your messages on this forum, simply don't give a crap!

As for you fortunate folk who did receive good service - they're bound to get some right out of all the millions they deliver.

20/01/08 @ 11:32

Comment from Andy B

To add to the flood of comments re. HDNL:

My past experience with Amazon has been faultless, and then along came HDNL!

Parcel failed to turn up, checked with Amazon tracking - referred to HDNL website to find that delivery had supposedly been attempted at a time when the entire household was at home. Report stated that a card had been left - not at our house. No attempt to ring for directions etc. Returned to base 20 miles away. No contact telephone number on HDNL website. So I rang Amazon and cancelled the order. Now if I see HDNL as the delivery service I look elsewhere.

20/01/08 @ 16:23

Comment from Chesterfield Driver

Ex Amazon customer(with an attitude like yours,good).
Who do you think has a better idea of the reasons why parcels don't get delivered?You,having been on the end of poor service once/twice/however many times or the drivers who deliver tens of thousands of parcels a year each?

How can you say that most of us are crap at our jobs?Do you have personal experience of each of the thousands of drivers spread over the UK?

Are you seriouslty suggesting that the majority of people don't get their parcels ie we're "bound to get some right out of the millions they deliver"?It costs way more to keep attempting delivery on items than to deliver it 1st time.

The amount of cases like yours is a tiny amount of the volumes we deliver on a daily basis.This doesn't help you get your parcel in this case but gives some perspective.

21/01/08 @ 18:12

Comment from Andy

You tell him Chezzy!
No complaints today then....

21/01/08 @ 20:27

Comment from Andy R

Hello to all who have parcels delivered via HDNL.

I work for HDNL, and have done for quite some time now.

I would just like to offer some advise to any and all customers who wish to collect their parcel(s) from their local depots.

If you call the Call Centre to arrange collection of your parcel, the operaters on the other end can be a bit, for the lack of a better word....thick!

They seem to forget to advise you to provide the appropriate identification when collecting your parcel, which is "something with your name and address, such as a utility bill or a driving licence".
As on many occasions, I have had to turn customers away, as they have not been told this by the call centre.

If you insist on contacting your local depot directly, remember that again, unfortunatly some of the employees of the depots are not too bright and may not tell you this either.

Also, if you are fortunate to have been provided with a tracking number on the calling card left by the driver (of course, if one is left at all...), Please remember to read all the text that is printed on both sides of the card as it does state in small print at the bottom of the card that parcels are held within the depot for 5 working days after the 2nd attempt has been made to deliver the parcel and then returned.

So please remember that if no contact is made between the yourself and call centre or directly to the depot from yourself to arrange a suitable delivery date/collection from the depot, your parcel will be returned to the supplier.

If anyone would like to know anything else, I will try my best to answer.

Kind Regards,

Andy R

22/01/08 @ 03:00

Comment from Andy R

PS: No Offence intended, Carley (HDN Advisor)...

22/01/08 @ 03:38

Comment from George George

More jobs going at HDNL, more depot closures, no bonus paid cause of the company losing money.

22/01/08 @ 19:35

Comment from ray

i want to moan ,where is my pay rise you b@stards,to the union at hndl get out of the bed covers,im going to activlly encourage your members to leave your union.my depot is 43 per cent members,im going to aim to get that to 15 per cent,i will then write a letter to the tgwu pointing out why,you lazy b@stards.

22/01/08 @ 23:27

Comment from Andy

I reckon the Barkley Brothers own TDG!!!

23/01/08 @ 22:13

Comment from Another Ex Amazon Customer

As usual, Chesterfield driver, you avoid the issues raised here. That there is a significant problem with HDNL cannot be denied.

All you are doing is burying your head in the sand.

The Emporer is not wearing any clothes, and HDNL is not working to please it's client's customers.

No amount of Bullsh*t will change that.

25/01/08 @ 17:59

Comment from Another Ex Amazon Customer

That should have been "Emperor" of course.

25/01/08 @ 18:03

Comment from Chesterfield Driver

Ex Amazon driver-the issue I see raised by you is that you didn't get your parcel several times.As I have no idea of who you are,where you are or why you didn't get your parcel I cannot possibly address it.
I was responding to your opinion that we are "crap at our jobs" which is something I can respond to.

You are right though there are problems caused mostly by very high seasonal volume which is now finally dropping off.You will also notice a corresponding drop in the number of complaints on here.Funny that.

Unless you are in a position to see how the company works,all you have is an opinion based on no fact whatsoever,so your point about HDNL not working to please its clients doesn't hold water.

Finally,if trying to explain some of the reasons people don't get their parcels is "bulls***" just because you don't like them,then it looks to me like its you burying your head in the sand.

PS,our depot worked today,delivering Amazon parcels too.Lazy good for nothing drivers.

26/01/08 @ 14:58

Comment from Taubs

My experience is no credit to HDNL either. I was left a calling card on Friday.. Called customer services, waited 20 minutes for a response (20*5p=Â£1)was told that the depot would call on Monday so that I could arrange to collect (yes.. collect) No Call.. Call on Monday. Am told that they can't provide me the depot location due to "Security reasons".. Searched the Internet, found the address and Phone number.. Called the depot direct.... And spoke to a most helpful person.. So.. The issue isnt with the company. Its with the Customer services..

28/01/08 @ 19:56

Comment from Ben

Has anyone got the Hdnl customer services no.? Would really like to know what the hell they are doing with my parcel from amazon.

29/01/08 @ 15:33

Comment from Peter Walker

I recently ordered two items, one from BT and another from John Lewis. Unfortunately both use HNDL.
After too many phone calls and giving an alternative delivery address (they could not manage to wrap their heads around the first address, was the post code too confusing for them?) I still await delivery. In fact one has been returned to sender. Apparently parcels not delivered in 5 days are returned, that would be fine except I was on the phone nearly every day asking where my post is.
As with one of your aforesaid mails the problem appears to be with communications.
This should not be the customers problem but lies with Walter Blackwood and his cronies.
Also, wake up BT, John Lewis etc dump this company.
Yours Pete W.

30/01/08 @ 17:20

Comment from Matt Harvey

I had the most unbelievable thing happen to me in July. I'd ordered a Sony BRAVIA telly from amazon, and it was being delivered by HDNL. I'd had problems with them delivering from amazon before (this isn't unusual, barely any courier besides my permanent postman seems to be able to find my house) so wasn't expecting it to go smoothly. I called the day after the delivery day (again, standard for me) to ask about where my Â£500 television might be, and they said it had been delivered. I countered with the fact that it hadn't, and they again insisted it had. I asked for them to keep me informed as it really hadn't, and eMailed amazon to tell them of the problem, then waited. The first person I heard from was a lady living in a town some 20 miles away from me. She'd sent a letter, telling me she'd got my address from the invoice on the television which had been left outside her house while no-one was in (ie not signed for), and did I have any idea where her new chest of drawers were.

I couldn't believe it, but decided to laugh it off, and just to resolve the situation, I rang her, rang HDNL, and arranged for me to pick up the item without it returning to the couriers. It turns out, the first line of our address was "similar" (one is chapel court, the other is chapelfield) and that obviously led the idiot driver to think he'd got the right house, and further to not make anyone sign for a Â£500 item, and leave it outside someones house. I've no idea where her chest of drawers got to, needless to say she wasn't having a particularly good experience with HDNL either.

I can see that drivers post on here, and I'm not suggesting that every HDNL driver would do this, and in fact since then I've had packages delivered from them and they can now find my house just as well as the postman. The lack of a telephone number anywhere on their sight is a huge disservice to everyone who uses them, and they should sort that out.

I did write an eMail to amazon about this lodging my complaint about their choice of delivery company for larger items. I think that's the best option for everyone who has an objection to HDNL. I never heard anything back, and as long as they keep delivering on time and to the right postcode, I have no reason to complain. But OMG that is the worst experience I've ever had with a delivery company.

30/01/08 @ 19:05

Comment from another chesterfield driver

All you amazon customers wont have a problem soon.

When we go on strike soon all your parcels will go to the post office, if you arenâ€™t in you will have to collect from the post office depot.

That means ungluing yourself from the pc and getting off your arses.

And that will really hurt wont it

30/01/08 @ 19:21

Comment from Matt Harvey

I was in. I got off my ass and travelled 20 miles to go and get my package because an HDNL driver couldn't be bothered to read the address.

30/01/08 @ 19:39

Comment from Tanya

Im also haveing huge problems with HDN. I've waited in two days for a BT vision box. The call centre at 0870 154 5400 were not at all helpful but thanks to this site I found the Wembley number 0208 903 2772 who were much more helpful.

31/01/08 @ 11:37

Comment from Chesterfield Driver

Matt Harvey-I doubt my compadre was referring to your experience,just in general.

Sounds like your driver made a mistake which any of us can do,including me.The value of the parcel has no bearing on whether you make a mistake or not but I think I'd be a bit annoyed too.

31/01/08 @ 12:28

Comment from David

Ordered an Ipod from Amazon last week - amazingly it was collected by HDNL the same day and got to Warrington depot on Sunday night with a forecast delivery of Monday. After that nothing. On the 30th the Tracking website said 'Unable to deliver - problem parcel'. Aren't all parcels problem parcels for this company? Amazon are now sending a replacement by Royal Mail.

01/02/08 @ 15:02

Comment from Another Ex Amazon Customer

You can strike all you like - I would never order anything from anywhere that deals with HDNL again.

01/02/08 @ 16:45

Comment from gavin sandeman

We are a new business and BT use this scam company to deliver new phones,
our empty premises had a card through the door with no tracking number and no reference to anything except BT on it.

I have sent the whole email string to the MD and will contact BT in my capacity as a PRO and advise they drop them

01/02/08 @ 17:20

Comment from Stuart

I've just removed a whole bunch of the most recent comments due to the juvenile language used by both sides. It's like being back at primary school...

02/02/08 @ 20:01

Comment from Chris

I ordered something from BT, who now use HDN. They tried to delvier 31st jand and 01 Feb but I wasn't in, so i rang them on the 2nd to arrange to pick it up from the depot. They said no problem some one from the depot will ring you on monday. I tracked the order and found it was at Park Royal, rang Monday to get the address to be told it had been sent back and that i would have to contact BT to have it sent out again, but I have already told BT I will not be in the the delivery date but they said I would just have to ring HDN again once they had failed to delvier it

04/02/08 @ 09:29

Comment from Chris

I ordered something from BT, who now use HDN. They tried to delvier 31st jand and 01 Feb but I wasnt in, so i rang them on the 2nd to arrange to pick it up from the depot. They said no problem some one from the depot will ring you on monday. I tracked the order and found it was at Park Royal, rang Monday to get the address to be told it had been sent back and that i would have to contact BT to have it sent out again, but I have already told BT I will not be in the the delivery date but they said I would just have to ring HDN again once they had failed to delvier it

04/02/08 @ 09:40

Comment from Sarah B

I had a delivery from HDN today after I was told I wouldnt be getting my item for another 10 days!
I was so chuffed!
Thankyou HDN, I think you provide a good service!

06/02/08 @ 17:33

Comment from dawn

Unfortunatley I will be another ex-amazon customer now that they are using HDN. Reading the posts from the HDN staff is more than enough to put me off buying from any company that uses HDN. Like everyone else who has posted here I have had a rotten service from HDN, with apparent delivery attemts where no card has been left, and as I don't have crystal ball handy I had no idea, and no number to contact to try to arrange delivery (until I found this page).

The HDN employee 'Jon' says in a post above that HDN have a 99% delivery rate. HDN claim to deliver 2.2 million parcels (under 25kg)every week according to their website, that means that every week HDN will have around 22,000 unhappy customers with undelivered parcels - 99% doesn't sound very good now does it!

06/02/08 @ 20:47

Comment from Simon

It seems to me that all employees of HDN are very loyal to the company. Is this because they believe they are right, are trying to protect their jobs because they know they are wrong, or have their superiors asked them to add good comments. Whatever the reason it is so obvious that HDN is just not working for us.

I have read the comments above informing us that HDN stands for Home Delivery Network Limited, but this is just not good enough. Unfortunately I have had three separate items supposedly sent via HDN. On each occasion I have had to track my parcel because of late delivery; only to find they have already tried to deliver it and left a card. Each time I did not receive a single card, even though they insisted it was left about three times. After this fiasco I arranged for re-delivery on an agreed date (between 07:30 - 6:00). I took time off work so I could be there. No parcel yet again, even though they said they called and left another card. In the end I had to treat them like school kids and told them to stop, put the parcel down in their depot, stand away from it and let me come to you and collect it. Strangely enough this seemed to work. I have done this each time and if I find they are responsible for delivering another item, I will ask them not to attempt the first delivery and collect it from their depot again.

Everybody leaving messages on this blog knows HDN don't leave cards, so stop telling us you have been trained to do it. I do not lie and have not told an untruth in this blog, but to be told that we are lying by an incompetent idiot delivery driver; who cannot write a single paragraph without thinking he is texting 'his bird' just goes to show the mentality of HDN. As they employ these idiots on a regular basis I would like to know what qualifications you need to work at HDN; it seems to me that all you need is a face.

HDNL improve your service or get off the pot. Deliver the goods; donâ€™t just say you have tried when we know you havenâ€™t (because we are in when we say we are). Make the return telephone calls you promise us. Donâ€™t overwork your drivers so they feel compelled to blog vicious comments about us. Donâ€™t give them bonuses if they have more than 150 parcels on their van. If you just do what youâ€™re supposed to do your company may just work.

I have been referring to you as HDN but I should write HDNL, because your service is very LIMITED.

07/02/08 @ 18:22

Comment from Chesterfield Driver

Its not loyalty to the company I think,just to other dirvers.The company has done little to earn my loyalty lately,quite the opposite.

Obviously most of our drivers DO leave cards as we get through 1000s of the damn things every week,but sometimes we run out.Writing on them is a different matter though as the company won't even provide pens.Class eh?

BTW Amazon obviously are happy enough with the service provided(or rather it falls within their tolerance levels for the price paid) as they want us to deliver even more of their parcels than we currently do.As the UK's largest distribution company we also have a lot of other "big"contracts and more on the way so if you chose to no t order form companies using us you will probably have to go buy it from a shop soon.

07/02/08 @ 20:44

Comment from geroge

all the comments from the "staff" above are the same person, sad

08/02/08 @ 19:27

Comment from geroge

Breaking news*****

HDNL facing Liquidation.

08/02/08 @ 19:30

Comment from Julian W

Until I found this websiteI had not realised what a shower HDNL is. I've waited in for 2 whole days and on each day the parcel is loaded up and each night returned to the [Swindon] depot. And some plonkers say Swindon is good! Why doesn't HDNL use a tad of brain power and phone customers if the driver is lost _ it can't cost that much to keep half a dozen phone books in the cab. A sick joke!

09/02/08 @ 00:44

Comment from Jean

I used the 1st class mail option for the delivery of my books from Amazon as the last time a parcel arrived before the estimated delivery date it had come via Royal Mail & for 50p you can have it sent to your local post office (5 mins away by car) to await collection. My local HDN depot is a round trip of 95 miles away!!! Not that the call centre actually gave me that option. Via Amazon we changed the delivery address to ensure that we'd be able to receive the parcel & on the 3rd time I phoned the customer service line the person I spoke to suggested that Amazon had probably just lied to me & not passed on the instructions!! What he said made me realise that the help line probably only communicate with the depot by e-mail rather than phoning them. I've just sent an e-mail to Amazon saying that after using them for over 10years I won't be buying anything from them again.

09/02/08 @ 10:16

Comment from Chesterfield Driver

Julian W-we could have a phone book for every town in the country in the cab and it wouldn't be any use.We are NOT provided with company phones.Those drivers who bring their own to work are unlikely to call you as it would then cost them money out of their own pocket to do so.Being as we only get roughly 50p a delivery what idiot is going to chip into that(and the extra time taken,we get roughly 2-3 minutes per delivery which includes driving,walking down the path,waiting for people to answer the door etc)to make a phone call?Everything in this job is about time.seconds wasted cost minutes which then cost hours over a day/week.

09/02/08 @ 13:36

Comment from Stuart

Andy, if you were the only company that could handle the volume you wouldn't have to compete on price - you could virtually charge what you like. Even if it were true, if you did go under it wouldn't be too hard for someone like Amazon to dispatch the first x parcels by Citylink, the next x by DHL etc and spread them around.

Anyway, companies like HDNL don't usually disappear without a trace. They'd be bought out by one of the others, who would continue to use the infrastructure and, most of the staff. Whether that would make any difference to the quality of the service depends on what they'd do with the management...

09/02/08 @ 13:40

Comment from Richard

Oh god, just stumbled across this website, wish I'd done it earlier.

Just waited in all day for a delivery from HDNL and nothings arrived.

Paid Â£20 (inc VAT) for Saturday delivery which looks like a total waste of money..

Looks like I'll be waiting for some BS about can't find the address on the tracking site soon.

Back to DABS to see if I can get my Â£20 refunded...

Citylink is the only decent courier company in this area...

09/02/08 @ 17:11

Comment from Paul Peterson

I'm one more to think HDNL is the WORST service ever experienced anywhere on earth... won't even go into the details of explaining why, it's a fact.

11/02/08 @ 16:21

Comment from Sue

I ordered an item from John Lewis last week, it hadn't arrived some 6 days later so I checked the HDN website. Apparently it was delivered 2 days after I ordered it .... hmmmm. I phoned JL who checked with HDN and informed me it had been left 'in the back porch', something I find incredible as we don't have one! I then found this website and the HDN telephone number, phoned HDN who told me that the item required a signature, so couldn't have been left anywhere. Bottom line is, nobody attempted delivery at any time on the day stated as we were in all day. HDN are to 'interview the driver' and get back to me, having read comments on this site I won't hold my breath.

I was a courier for 10 years and understand the issues of people being out and access to property only too well, but this doesn't excuse shoddy service and lies.

12/02/08 @ 11:17

Comment from The mighty one

why do you you people report this company to BBC watch dog and Office of fair trade, may be a national bad publicity is all this companies that are using them wants, it seems to me that tahe companies using HNDL for deliveries have a policy of "HDNL first, Customer Second" what they hope to gain by sticking with a company that treat their customer like this is beyond me. I think somebody is kiding themselfs iin their office that everything is alright. for me i wont be using any of the big company for purcahing a large item. This company rely on deliveies order palced by retail companies not individual or private customers, hence the reson they couldn't care less about what you and I think. so do the right thing people REPORT THEM!!

12/02/08 @ 21:04

Comment from S Turner

Thank you for all the postings here, very helpfiul. I to have become another unfortunate that has had a delivery via HDNL. At least I did get my parcel but it was delivered to the wrong building, I think they should employ drivers who can read. In fairness I did speak direct to a chap in the Eastleigh depot who contacted the driver immediately and phoned me back telling me where it had been left. Moronic driver.

13/02/08 @ 09:33

Comment from James Head

I've used the phone number on this site today, 13/2/08, whilst it's working at the moment there's a recorded message saying that the telephone number will shortly be changing to 0845 663220.

13/02/08 @ 17:49

Comment from Jayner

I too have found Home Delivery Network to be a load of rubbish. The drivers never bother to leave a card, so contacting them is a real struggle. I eventually managed to get this number

0870 1545400

although a message told me this would soon be changing to

08448 111816

When I phoned this mumber, I was able to change the delivery address to have the parcel delivered to me at work, which was great because I work full time, so would never be home when they tried to deliver. So at least when you finally get hold of them, they are slightly helpful.

14/02/08 @ 18:23

Comment from Sint Juliaan

An email sent to their MD:
Mr Blackwood

Yours must be the worst so-called organisation that I have had the misfortune to deal with.

You only deliver during the working day on weekdays - fine if you are a
business customer but hopeless if you are a private customer (which, given
your name...) and then you want to charge the consignee for a Saturday
delivery - or expect me to drive to my "local" depot which is 60 miles away.

The card left contained this vacuous mission statement.

As the UKâ€™s largest, dedicated home delivery and collection service, HDNL deliver over 300,000 parcels in every postcodeâ€¦every day.
We believe that a delivery service should reflect a clients' brand values. Parcel carriers have become brand ambassadors for their clients as the point of delivery is often the only time a customer will come face-to-face with a brand representative.
At HDNL, we strive to ensure that every customer's experience is a positive one and that our drivers represent their clients to the highest degree.

I had to deal with an automated switchboard with voice recognition software which demands your post code and then can't recognise your speech. You then get caught up in a loop where it repeats the procedure - no other option available.

I did eventually manage to talk to a human being by 'phoning 0800 2796620
and was told that I am not your client - I am the consignee - the consignor is the client - so why this statement on your card which is delivered to the consignee? The poor person to whom I spoke didn't have an answer to this on her screen and seemed completely nonplussed. Eventually she regained her composure and suggested I speak to Customer Services. But I am not a customer...

I told her what to do with the parcels and contacted the supplier and gave them the choice between using another carrier or cancelling the order.

To put not too fine a point on it, your service sucks and I hope you go bust.

You won't bother responding and I guess you won't bother changing the way you deal with consignees.

15/02/08 @ 11:36

Comment from Babybunny

A few weeks ago, I innocently took advantage of a special offer on blueberry bushes advertised in a national newspaper. I had no idea who would be delivering them, but they cost me Â£20. Last Friday I arrived home to find a card from HDN saying they had attempted delivery and would attempt again on the next working day. Unfortunately, I go to work. I wouldn't be able to afford to buy things if I didn't. Knowing I could ring for redelivery on my day off, I wasn't concerned. When I arrived home on Monday there was the card, so I rang to arrange redelivery and was asked for the parcel number on the card. There was no number on either card and I was informed that they couldn't track my parcel without it. The delivery driver, who'd helpfully written 'PLANTS' in capital letters on both cards to alert me to the urgency of the parcel's delivery had failed to give me a number so I could in fact arrange redelivery. I assume the drivers are aware that this number is vital to the redelivery of parcels and can only assume they're placed under so much pressure by HDN to meet targets for deliveries that it's much easier for them to not bother putting the number on the card, thus saving themselves the increased stress of having to redeliver on top of thier exisiting workload, as the parcel will eventually be returned to the sender as 'undelivered'. There's no other reason I can think of as to why the one piece of information I required to actually get my parcel was omitted, but the contents of the parcel were noted on the cards. I just wish the driver had used the time he spent doing that to pop the number on the card instead...... I've no idea how I'm going to get my plants now and I certainly can't afford to buy them again. Oh well, I'm just the customer aren't?

15/02/08 @ 18:16

Comment from Babybunny

A few weeks ago, I innocently took advantage of a special offer on blueberry bushes advertised in a national newspaper. I had no idea who would be delivering them, but they cost me Â£20.
Last Friday I arrived home to find a card from HDN saying they had attempted delivery and would attempt again on the next working day. Unfortunately, I go to work. I wouldn't be able to afford to buy things if I didn't.
Knowing I could ring for redelivery on my day off, I wasn't concerned.
When I arrived home on Monday there was the card, so I rang to arrange redelivery and was asked for the parcel number on the card.
There was no number on either card and I was informed that they couldn't track my parcel without it. The delivery driver, who'd helpfully written 'PLANTS' in capital letters on both cards to alert me to the urgency of the parcel's delivery had failed to give me a number so I could in fact arrange redelivery.

I assume the drivers are aware that this number is vital to the redelivery of parcels and can only assume they're placed under so much pressure by HDN to meet targets for deliveries that it's much easier for them to not bother putting the number on the card, thus saving themselves the increased stress of having to redeliver on top of thier exisiting workload, as the parcel will eventually be returned to the sender as 'undelivered'.
There's no other reason I can think of as to why the one piece of information I required to actually get my parcel was omitted, but the contents of the parcel were noted on the cards.
I just wish the driver had used the time he spent doing that to pop the number on the card instead......

I've no idea how I'm going to get my plants now and I certainly can't afford to buy them again.
Oh well, I'm just the customer aren't?

15/02/08 @ 18:22

Comment from Another Ex Amazon Customer

Babybunny, get on to the supplier of the plants - they have to refund your money if the goods you paid for do not arrive, or arrive damaged. If they argue, take them to small claims court. You should not have to lose out because of HDNL's incompetence.
Also give the newspaper this website's address to let them see what kind of a company they are dealing with

15/02/08 @ 19:29

Comment from andy

Come on you lot, I keep having to repeat myself!
There are hardly any complaints on here and compare that to the ammount of parcels we deliver.....
Sure there are going to be some mess ups but thats the same with EVERY company.
Ok, I have to admit the call centre is a bit useless,as are all call centres but if you actually used the numbers some one posted on here for the local depots you will get through to very helpfull people.

16/02/08 @ 05:20

Comment from Jennie

Well i certainly am unimpressed with this delivery service. I tracked my parcel this morning only to find out that it had been delivered and a card left, however no card was left at my address. No numbers on the website for the depots or for customer services! Had to ring john lewis who also couldnt find the right number, rang a number on here(08701545400)got through to an equally unhelpful person who said he would arrange a delivery for monday even though i kept telling him ill be at work! This means it will be re-delivered and ill have to ring again to have the parcel re-arranged (proberly for when im at work again!). I wanted to arrange a collection from the depot but he was unable to tell me the opening hours or arrange that for me! He said the opening hours are 9-5 but there MAYBE later opening hours but he was unable to tell me. Being that they seem not to be open late or be able to deliver my parcel on a sat when somebody in my household would be here it looks like ill have to take a day of work to get my parcel! I understand its a home delivery service and i always tend to order my goods online but most courier companys depots do open late/sat morning, provide a customer service number that actually can re-direct ur parcel and generally know whats going on at their depots! Iam most disappointed and i will be writing a letter of complaint. I feel for the delivery drivers, its not your fault we're not in, but the customer service from this company is appaling.

16/02/08 @ 09:07

Comment from andy

Good luck with your complaints.....
Ive been writing to head office for 9 months asking them to make my round actually achievable but have NEVER heard a single word in reply.

16/02/08 @ 11:46

Comment from andy

Lets stop moaning and spread some lovin around

17/02/08 @ 06:58

Comment from Another Ex Amazon Customer

Peace, Love and Happiness to all!

17/02/08 @ 19:59

Comment from andy

Thats the spirit!!!

18/02/08 @ 05:43

Comment from andy

Can me start a Virgin Media complaints blog Stuart?
Now thats what I call an awful company!
Atleast you can get through to the unhelpfull call centre of HDNL....

19/02/08 @ 06:58

Comment from andy

I take it everyone must be happy with HDNL at the moment as there havent been any complaints for days.

20/02/08 @ 03:57

Comment from liz

The information that was given from the call centre was incorrect 3 times. This is really annoying. When I rang the distribution centre in chemical lane the gentleman there was more than helpful. Thank you to him!

20/02/08 @ 09:13

Comment from Diane

Grrr. Definitely NOT happy with HDNL who supposedly delivered my Amazon parcel yesterday while I was at work, however no card was left so I have no idea where the package is now. Contacted Amazon who suggested trying my neighbours; it's not with any of the nearest neighbours (ie those in my cul-de-sac). Tried one of the numbers for HDNL listed above, and the gentleman I spoke to informed my that my package had been signed for (wait for it) by ME! Umm...I was out at work at the time. Nor is my signature a squiggle (he could only identify the name from the printed version next to it). I pointed out that such an act was forgery/fraudulent and a manager from the local depot is going to phone me tomorrow to discuss this matter. I do hope so...

20/02/08 @ 20:29

Comment from Ray

HDNL Their area numbers are ..

SAYNOTO0870.COM
Non-Geographical Alternative Telephone Numbers

Main Database
Company Name 0870 / 0871 0844 / 0845 Geographical Freephone Other Information
Home Delivery Network Ltd (HDNL) 0870 1545400 0808 1010001 Customer service options
(For LARGER parcels)
Also 0808 1010002 /3 /4
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01642 563043 Stockton-on-Tees
Also for 0870 1545433
Home Delivery Network Ltd (HDNL) 0870 1545427 0844 5560557 01480 472537 St Neots;
Also 01480 211185
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01978 291559 Wrexham
Also for 0870 1545434
Home Delivery Network Ltd (HDNL) 0870 1545400 01772 620358 Preston
Also 01772 338479
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01935 432924 Yeovil
Also 01935 434062
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 020 85509611 Woodford
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01706 355223 Sort Centre - Shaw, Oldham. Depot for deliveries in Manchester area
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01473 287131 Ipswich
Also: 01473 286620
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01708 376155 Romford
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01724 289594 Scunthorpe
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01273 516181 Newhaven depot
Also 01273 517866
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01592 773511 Glenrothes depot
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01626 832545 Newton Abbot
Also 01626 833165 & 01626 835856
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01782 836071 Stoke-on-Trent
Also 01782 599889
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01293 517004 Gatwick depot
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01925 825515 Warrington delivery office
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01463 714964 Inverness depot

Unverified Numbers Database
Company Name 0870 / 0871 0844 / 0845 Geographical Freephone Other Information
HDNL 08445560557 (0118)9414012
hdnl 08445560557 01132380344 Leeds Morley depot
Home Delivery Network (HDNL) 0844 5560557 01926 311517 Leamington Spa & Warwick depot
Home Delivery Network (HDNL) 0870 1545400 0844 5560557 01482 562525 0808 1010001 Confirming currently unverified number for Hull depot
Home Delivery Network (HDNL) 08445560557 01872 241904 Truro depot - very helpful!
Home Delivery Network Ltd 0844 5560557 0131 3333651 Edinburgh branch.
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 029 20779779 Cardiff
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01327 703821 Daventry
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 020 89618774 London - Park Royal
Home Delivery Network Ltd (HDNL) 0870 1545400 0115 9860431 Nottingham
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01793 537171 Swindon
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01489 572462 Southampton area
Home Delivery Network Ltd (HDNL) 0870 1545400 020 76358094 New Cross - SE London
Also 020 77325595
Home Delivery Network Ltd (HDNL) 0870 1545400 01622 710084 Maidstone office
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 020 89032772 Wembley depot
Home Delivery Network Ltd (HDNL) 0870 1545400 01293 565351 Crawley Depot HDNL were formerly Business Express!
Home Delivery Network Ltd (HDNL) 0870 1545400 01983 *removed* Isle of Wight depot
Home Delivery Network Ltd (HDNL) 0870 1545400 01480 211185 St. Neots, Cambs
Home Delivery Network Ltd (HDNL) 0870 1545400 01462 421336 Hitchin, Herts
Home Delivery Network Ltd (HDNL) 0870 1545400 01926 311517 Leamington Spa (covers Midlands)
Home Delivery Network Ltd (HDNL) 0870 1545400 0121 5525541 Oldbury depot, Birmingham West Midlands
Home Delivery Network Ltd (HDNL) 0870 1545400 0118 9451184 Reading - Deacon Way, Tilehurst
Also: 0118 9413939
Home Delivery Network Ltd (HDNL) 0870 1545400 020 86851032 Mitcham
Home Delivery Network Ltd (HDNL) 0870 1545400 01603 486101 Norwich
Home Delivery Network Ltd (HDNL) 0870 1545400 0113 2538226 Leeds - Morley
Home Delivery Network Ltd (HDNL) 0870 1545400 0113 2380343 Leeds - Gilderston
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01254 57243 Blackburn depot
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 023 80619866 Eastleigh
Home Delivery Network Ltd (HDNL) 0870 1545400 01304 841138 Aylesham Branch (Whitstable Area)
Home Delivery Network Ltd (HDNL) 0870 1545400 0131 3333651 Edinburgh - Newbridge
EH28 8LD
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 0191 5653025 Sunderland
Home Delivery Network Ltd (HDNL) 0870 1545400 0114 2444661 Sheffield
Home Delivery Network Ltd (HDNL) 0870 1545400 01294 213458 Irvine
Home Delivery Network Ltd (HDNL) 0870 1545400 01522 513753 Lincoln
Home Delivery Network Ltd (HDNL) 0870 1545400 01224 249299 Aberdeen
Home Delivery Network Ltd (HDNL) 0870 1545400 01562 827299 Kidderminster; covers Herefordshire and Worcestershire
Home Delivery Network Ltd (HDNL) 0870 1545400 01355 233085 Glasgow - East Kilbride
Home Delivery Network Ltd (HDNL) 0870 1545400 01204 793112 Farnworth/Bolton
Home Delivery Network Ltd (HDNL) 0870 1545400 020 85514468 Woodford, London
Home Delivery Network Ltd (HDNL) 0870 1545400 0191 4952211 Newcastle upon Tyne
Home Delivery Network Ltd (HDNL) 0870 1545400 01268 286667 Basildon - Honeywood Road, Basildon SS14 3DS
Home Delivery Network Ltd (HDNL) 0870 1545400 020 77325595 London - New Cross
also 020 76358094
Home Delivery Network Ltd (HDNL) 0870 1545400 01454 316101 Bristol
Home Delivery Network Ltd (HDNL) 0870 1545400 01872 241904 Truro
Home Delivery Network Ltd (HDNL) 0870 1545400 01554 777877 Llanelli
Home Delivery Network Ltd (HDNL) 0870 1545400 020 86263209 Edmonton
Home Delivery Network Ltd (HDNL) 0870 1545400 01209 210842 Redruth
Home Delivery Network Ltd (HDNL) 0870 1545400 01246 260142 Chesterfield
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01492 593554 Wrexham & Llandudno
Home Delivery Network Ltd (HDNL) 0870 1545400 0808 1010002 Bolton depot
Home Delivery Network Ltd (HDNL) 0870 1545400 028 93363284 Carrickfergus depot (NI)
Home Delivery Network Ltd (HDNL) 0870 1545400 0121 5525541 Birmingham depot
Home Delivery Network Ltd (HDNL) 0870 1545400 01482 562525 Hull
Home Delivery Network Ltd (HDNL) 0844 5560557 01454 273125 Bristol
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 0800 0515506 No answer after 20 mins. (New Year's Eve)
Home Delivery Network Ltd (HDNL) 08445560557 0191 4952211 Gateshead
Home Delivery Network Ltd (HDNL) 0844 5560557 01215525541 Oldbury (Birmingham) Delivery Office

Hope this helps!

Ray.

21/02/08 @ 06:41

Comment from Ray

HDNL Their area numbers are ..

SAYNOTO0870.COM
Non-Geographical Alternative Telephone Numbers

Main Database
Company Name 0870 / 0871 0844 / 0845 Geographical Freephone Other Information
Home Delivery Network Ltd (HDNL) 0870 1545400 0808 1010001 Customer service options
(For LARGER parcels)
Also 0808 1010002 /3 /4
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01642 563043 Stockton-on-Tees
Also for 0870 1545433
Home Delivery Network Ltd (HDNL) 0870 1545427 0844 5560557 01480 472537 St Neots;
Also 01480 211185
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01978 291559 Wrexham
Also for 0870 1545434
Home Delivery Network Ltd (HDNL) 0870 1545400 01772 620358 Preston
Also 01772 338479
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01935 432924 Yeovil
Also 01935 434062
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 020 85509611 Woodford
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01706 355223 Sort Centre - Shaw, Oldham. Depot for deliveries in Manchester area
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01473 287131 Ipswich
Also: 01473 286620
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01708 376155 Romford
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01724 289594 Scunthorpe
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01273 516181 Newhaven depot
Also 01273 517866
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01592 773511 Glenrothes depot
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01626 832545 Newton Abbot
Also 01626 833165 & 01626 835856
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01782 836071 Stoke-on-Trent
Also 01782 599889
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01293 517004 Gatwick depot
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01925 825515 Warrington delivery office
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01463 714964 Inverness depot

Unverified Numbers Database
Company Name 0870 / 0871 0844 / 0845 Geographical Freephone Other Information
HDNL 08445560557 (0118)9414012
hdnl 08445560557 01132380344 Leeds Morley depot
Home Delivery Network (HDNL) 0844 5560557 01926 311517 Leamington Spa & Warwick depot
Home Delivery Network (HDNL) 0870 1545400 0844 5560557 01482 562525 0808 1010001 Confirming currently unverified number for Hull depot
Home Delivery Network (HDNL) 08445560557 01872 241904 Truro depot - very helpful!
Home Delivery Network Ltd 0844 5560557 0131 3333651 Edinburgh branch.
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 029 20779779 Cardiff
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01327 703821 Daventry
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 020 89618774 London - Park Royal
Home Delivery Network Ltd (HDNL) 0870 1545400 0115 9860431 Nottingham
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01793 537171 Swindon
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01489 572462 Southampton area
Home Delivery Network Ltd (HDNL) 0870 1545400 020 76358094 New Cross - SE London
Also 020 77325595
Home Delivery Network Ltd (HDNL) 0870 1545400 01622 710084 Maidstone office
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 020 89032772 Wembley depot
Home Delivery Network Ltd (HDNL) 0870 1545400 01293 565351 Crawley Depot HDNL were formerly Business Express!
Home Delivery Network Ltd (HDNL) 0870 1545400 01983 *removed* Isle of Wight depot
Home Delivery Network Ltd (HDNL) 0870 1545400 01480 211185 St. Neots, Cambs
Home Delivery Network Ltd (HDNL) 0870 1545400 01462 421336 Hitchin, Herts
Home Delivery Network Ltd (HDNL) 0870 1545400 01926 311517 Leamington Spa (covers Midlands)
Home Delivery Network Ltd (HDNL) 0870 1545400 0121 5525541 Oldbury depot, Birmingham West Midlands
Home Delivery Network Ltd (HDNL) 0870 1545400 0118 9451184 Reading - Deacon Way, Tilehurst
Also: 0118 9413939
Home Delivery Network Ltd (HDNL) 0870 1545400 020 86851032 Mitcham
Home Delivery Network Ltd (HDNL) 0870 1545400 01603 486101 Norwich
Home Delivery Network Ltd (HDNL) 0870 1545400 0113 2538226 Leeds - Morley
Home Delivery Network Ltd (HDNL) 0870 1545400 0113 2380343 Leeds - Gilderston
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01254 57243 Blackburn depot
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 023 80619866 Eastleigh
Home Delivery Network Ltd (HDNL) 0870 1545400 01304 841138 Aylesham Branch (Whitstable Area)
Home Delivery Network Ltd (HDNL) 0870 1545400 0131 3333651 Edinburgh - Newbridge
EH28 8LD
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 0191 5653025 Sunderland
Home Delivery Network Ltd (HDNL) 0870 1545400 0114 2444661 Sheffield
Home Delivery Network Ltd (HDNL) 0870 1545400 01294 213458 Irvine
Home Delivery Network Ltd (HDNL) 0870 1545400 01522 513753 Lincoln
Home Delivery Network Ltd (HDNL) 0870 1545400 01224 249299 Aberdeen
Home Delivery Network Ltd (HDNL) 0870 1545400 01562 827299 Kidderminster; covers Herefordshire and Worcestershire
Home Delivery Network Ltd (HDNL) 0870 1545400 01355 233085 Glasgow - East Kilbride
Home Delivery Network Ltd (HDNL) 0870 1545400 01204 793112 Farnworth/Bolton
Home Delivery Network Ltd (HDNL) 0870 1545400 020 85514468 Woodford, London
Home Delivery Network Ltd (HDNL) 0870 1545400 0191 4952211 Newcastle upon Tyne
Home Delivery Network Ltd (HDNL) 0870 1545400 01268 286667 Basildon - Honeywood Road, Basildon SS14 3DS
Home Delivery Network Ltd (HDNL) 0870 1545400 020 77325595 London - New Cross
also 020 76358094
Home Delivery Network Ltd (HDNL) 0870 1545400 01454 316101 Bristol
Home Delivery Network Ltd (HDNL) 0870 1545400 01872 241904 Truro
Home Delivery Network Ltd (HDNL) 0870 1545400 01554 777877 Llanelli
Home Delivery Network Ltd (HDNL) 0870 1545400 020 86263209 Edmonton
Home Delivery Network Ltd (HDNL) 0870 1545400 01209 210842 Redruth
Home Delivery Network Ltd (HDNL) 0870 1545400 01246 260142 Chesterfield
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01492 593554 Wrexham & Llandudno
Home Delivery Network Ltd (HDNL) 0870 1545400 0808 1010002 Bolton depot
Home Delivery Network Ltd (HDNL) 0870 1545400 028 93363284 Carrickfergus depot (NI)
Home Delivery Network Ltd (HDNL) 0870 1545400 0121 5525541 Birmingham depot
Home Delivery Network Ltd (HDNL) 0870 1545400 01482 562525 Hull
Home Delivery Network Ltd (HDNL) 0844 5560557 01454 273125 Bristol
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 0800 0515506 No answer after 20 mins. (New Year's Eve)
Home Delivery Network Ltd (HDNL) 08445560557 0191 4952211 Gateshead
Home Delivery Network Ltd (HDNL) 0844 5560557 01215525541 Oldbury (Birmingham) Delivery Office

Hope this helps!

Ray.

21/02/08 @ 06:43

Comment from andy

Come on Ray.... You couold have put them in alphabetical order for the simpletons

21/02/08 @ 10:07

Comment from jay

Hi All
Havent been here for some time but I am simply.......wait for it............ pleased with HDNL. I ordered a Â£150 keyboard from amazon on tuesday 10 pm and chose super saver del and the estimated arrival time was 27th but it came today 5 days early, well done, used the company for a wii and got it and this time a much bigger item and still got it, amazing!

22/02/08 @ 14:07

Comment from Fran

Well, waited in all day yesterday for my broadband pack from BT. Nothing by 5, so called BT - they gave me the customer services number for HDN and told me to call them. did so, only to be told the driver had "attempted" delivery at 2:30pm. My wife and I just moved into a new apartment, one of four in a large converted house. Video intercom etc, and the doorbell is pretty loud - yet we heard nothing, and no card was left.

They say they'll try to deliver again today, but after reading the comments on here I'm not feeling too confident. Especially the Norwood comment about the driver saying "if it looks good I'm having it" - that's where I live.

23/02/08 @ 10:58

Comment from andy

Good on you Jay!
Fran, that Norwood driver wouldnt have lasted 5 minutes if he was nicking stuff.
Now go forth and spread peace love and harmony.

23/02/08 @ 12:24

Comment from Fran

Well, how's this:

I called the customer services this morning to check the stuff was definitely on it's way. Definitely, they said. We spoke to the depot, they said.

Still not believing, I caled the New Cross depot. "Who told you it was being delivered today?"

"Well, your customer services."

"It's not being delivered today - no one has called us and it's not been loaded onto the van."

Cut a long story short, he's promised one of the drivers will deliver it on their way home. I couldn't go collect it because it's 7 miles away, I don't drive, and had an hour to get there before they closed. And he sounded far from friendly, too.

I'm sure there are some good guys at HDN, but the customer services suck. I won't be ordering from anyone in future who uses HDN.

23/02/08 @ 14:16

Comment from Simon

Ordered from Laithwaites well in time for guaranteed pre-Christmas delivery, unfortunately not realising that HDN would be the 'carrier'.

Laithwaites despatched 19th December on a guaranteed 24 hour service - so how come my order sat in the depot local to the customer (Laithwaites, Reading) until the 29th December then.

Oh and it then took 2 days to reach Brighton. Fortunately my father works from home & the driver did actually ring the doorbell (he hasn't on a couple of occasions), but really couldn't give a stuff about the 24 hour delivery service. Laithwaites on the otherhand couldn't have been more apologetic including giving me a 1/3rd off that order (Â£20) and guaranteeing to send all future deliveries via another firm.

Having been the customer of a number of delivery firms for the last 10 years HDN are THE WORST I have ever had to deal with - people slag off City Link but we never had a parcel go astray, pre-9.30's were there on time and nothing ever got broken, which when despatching computer equipment is always a priority. Even TNT were pretty reliable.

A tip for Amazon and any other company using Littlewoods (let's be honest that's who HDN is) - bin them or lose my business!

23/02/08 @ 18:27

Comment from Fran

Finally turned up at 6:30pm on Saturday night. Thought that was the end of it.

Expect they called up today telling me it was ready to collect.

Shambles.

25/02/08 @ 12:44

Comment from amanda williams

HDNL Aylesford Depot
01304 841138

I just waited in all day for my parcel from Littlewoods, they weren't helpful so I rang Maidstone from a number on here, they gave me the one for Aylesford, so in return for the help from here, I'm leaving this number.

Thanks.

25/02/08 @ 16:00

Comment from Neil

Ordered a Playstation 3 from Littlewoods, this was supposed to be delivered yesterday. Just spoke to Littlewoods and apparantly the item was sent to the HDNL depot in Mitcham on Friday. I don't have a tracking number and all Littlewoods could say was that the package would arrive sooner rather than later ???? Hmmm, I thought Littlewoods owned HDNL,I am a bit confused as to how theycan be so sketchy on the details....

26/02/08 @ 11:46

Comment from George George

fao Simon

its now February not December you kno b

27/02/08 @ 22:08

Comment from Terry

Thanks to Ray for posting the phone numbers. I have just phoned the Gatwick depot and was asked how I got the number. If this happens to you just tell them you phoned the advertised central number and was given the local depot number.

Really upsets them Lol.

28/02/08 @ 10:08

Comment from Nolleen

one word... JOKE! I wish this company would go away. I can't even be bothered to complain because it's nothing new here.

28/02/08 @ 17:09

Comment from Andy

You call these complaints???
Ive seen more complaints written on the back of a stamp...
Come on people, Im not feeling the love.

01/03/08 @ 21:13

Comment from Matt Harvey

Given that this isn't actually any kind of official forum for lodging complaints to HDNL, and is only going to be used by people who are really searching for somewhere to vent their complaints with HDNL, I'd say that the number and variety of complaints on this page is very high.

02/03/08 @ 00:18

Comment from Andy

Was that actually a complaint Matt?
Most of the comments left on here are from workers of HDNL who havent got lives... Like me

02/03/08 @ 22:47

Comment from amazon loves gormless customers it has loads of them

Was at work Sunday delivering m+s/ next/ sainsburys/ tescos flowers to the mums of the world.
Believe it or not, one woman actually refused to sign for a very expensive box of flowers from next because she hadnâ€™t ordered anything.

For love nor money I couldnâ€™t get it through her thick scull that somebody, probably one of her children had bought it for her! So in the end I took it back to the depot.
Little did she know that if flowers are refused the above companies simply donâ€™t want them back as by the time they get back to them they are wilting etc.

As instructed by the companies they are disposed of. As a result my wife got a free 50 quid box of flowers in a very nice glass vase, and I got something I like!!!!!

Low and behold to greet me this morning was a complaint of non delivery.

These are the kind of people we have to deal with every day, thick as pudding some folk. Just like amazon customers - gormless

03/03/08 @ 19:37

Comment from littlewoods love gormless customers it has loads of them

When leaving your house empty to go on a day trip for instance, nip across into your neighbourâ€™s garden and prize open one of their windows.
This will make their house a far more attractive proposition to burglars than your own.

Mr G. Woodward
Gillingham

03/03/08 @ 19:49

Comment from littlewoods love gormless customers it has loads of them

littlewoods dont make me laugh
10 bob millionaires
nice big house
nice new car
nice big telly
have to buy your clothes out of the club
Â£2 a week for 40 weeks

i ask you

03/03/08 @ 23:17

Comment from ray

whats going on you all happy with the service ......

08/03/08 @ 18:15

Comment from Stuart

No complaints from me this time - dispatched from Amazon yesterday, delivered by HDNL today.

10/03/08 @ 19:47

Comment from Coop

Dreadful service.

I ordered a parcel from dabs, and Home Delivery Network tried to deliver the item on 11th March. No-one was in, so I rang that evening (11th) to arrange delivery on 14th March, which was confirmed.

Home Delivery then attempted to re-deliver the item on 12th March. Again, no-one was in, so I rang that evening (12th) to confirm they would deliver the item on 14th March.

I waiting in all day 14th March (7am-7pm) and no-one delivered the item. I rang Home Delivery to complain at 6pm, and they said they would deliver on 17th March.

I subsequently found out I could not accept delivery on 17th March, so I rang them on 15th March to see if I could collect on 15th March. The company said that they would need to get their depot where the item is to ring me back. The depot failed to ring me back.

I rang Home Delivery to explain this, explaining that I would be away the following week. They said that they could hold on to the item and would send it back to dabs!

I am going to try and collect it in person on Monday 17th.

What a shoddy, pathetic excuse for a delivery service Home Delivery Network are.

15/03/08 @ 12:05

Comment from Linda C

Oh No! Just came across this site having waited all day yesterday for an order from M&S!
I can't believe I paid extra for a guaranteed Saturday delivery!
Just checked th tracking and it says they attempted delivrery and left a coard.
Oh no they didn't - which is how come I found this site trying to find a dept phone number.
Really furious as the delivery date was vital because contained items for childrens birthday. I'm worried now that someone took advantage if they knew there were giftwrapped items?... or was it the fact there was rugby international on in the afternoon and they didn't try to deliver at all?...
Not at all sure I understand how to get through to Customer Services but I think I will try with M&S first and point them in the direction of this site

16/03/08 @ 09:33

Comment from LaineyLou

Good News/Bad News
Bad News - ordered parcel from Amazon to be delivered using HDN.
Good News dispatched 13th march -Really Good News received today (17th March)
Bad News - also expecting 2 deliveries from Argos (having taken day off work to wait for them) Big parcel from Argos - small parcel through HDN
Really Bad News - Message from Argos saying HDN have a delivery query with my order - ie they can't find where I live. Ring Argos - worse than useless - ring HDN Call Centre - helpful but sadly equally useless.
I query this with nice HDN man who has just dropped off my Amazon parcel (having found my address....) - he rings depot - no sign of other package for this address. WHERE IS PACKAGE???
Really really good news: Nice HDN man has gone back to base and found my package - and the whole depot is baffled as to why they couldn't do this simple task earlier. Nice HDN man will drop package off with agreed neighbour tomorrow so I don't have to take another day off.
Interestingly big package Argos man has just rung to say that he will be with me in 15 minutes...and I now have big parcel delivered.

Who knows the mysterious ways of the courier companies - perhaps all those packages bend time & space in ways beyond mere mortal comprehension...

17/03/08 @ 14:31

Comment from ROBERTO CACCIAGLIA

It was not my choice to use this lousy company. It's BT that uses them (BTW, another lousy company who offer no support to customers, put you through to the other end of the world where they don't have a clue of what happens here, keep you on hold for ages and then they cut you off etc). HD are just about the most ridiculously inefficient company you are likely to come across. People like this should be fined for wasting customers' time and forced out of business.
I won't even begin to tell the story...What would there be any use? Forget it. Just do not use them.

17/03/08 @ 18:47

Comment from Roberto Cacciaglia

It was not my choice to use this lousy company. It's BT that uses them (BTW, another lousy company who offer no support to customers, put you through to the other end of the world where they don't have a clue of what happens here, keep you on hold for ages and then they cut you off etc). HD are just about the most ridiculously inefficient company you are likely to come across. People like this should be fined for wasting customers' time and forced out of business.
I won't even begin to tell the story...What would there be any use? Forget it. Just do not use them.

17/03/08 @ 18:50

Comment from Deborah Gregory

Just like you to know my HDNL delivered parcel ended up in the wrong street, right number though. Perhaps they should invest in reading classes! The driver trampled over the poor woman's garden to find a non existent greenhouse and still couln't work it out. I'm really not impressed especially as all she got was a really scruffy piece of paper with parcel in garden written on it. It rains a lot in Glossop, they were lucky on this occasion. Needless to say the phone number for complaining wasn't on it nor could I find one easily.
Why are companies like this supported by big name companies like Amazon? SUrely customer satisfaction should be paramount. I will think twice about ordering again>

18/03/08 @ 11:20

Comment from Deborah Gregory

Just like you to know my HDNL delivered parcel ended up in the wrong street, right number though. Perhaps they should invest in reading classes! The driver trampled over the poor woman's garden to find a non existent greenhouse and still couln't work it out. I'm really not impressed especially as all she got was a really scruffy piece of paper with parcel in garden written on it. It rains a lot in Glossop, they were lucky on this occasion. Needless to say the phone number for complaining wasn't on it nor could I find one easily. Why are companies like this supported by big name companies like Amazon? SUrely customer satisfaction should be paramount. I will think twice about ordering again>

18/03/08 @ 11:25

Comment from adorablebruv

I not sure if I've missed something here but this looks so easy to solve for both parties HDNL and the parcel receipant and that is for HDNL to have a comment field in the Track & Trace section website for the parcel receipant to fill in, if they so wish. To keep it secure not only have the parcel number but also the senders reference like a sales order number. When the HDNL driver comes to deliver the parcel he can then see the receipants comments on his delivery list. This seems a no brainer to me. Maybe an HDNL staff reading this could forward my comments on to the right person HDNL.

19/03/08 @ 12:50

Comment from ray

yes come on hndl come on here and defend yourselfs,not drivers not flm.get the twins on here come on get on here,defend your company.

19/03/08 @ 21:46

Comment from George B

I work for them what the people say is correct!!

23/03/08 @ 15:52

Comment from brad

ok people break through i have a number for HDN and its 08448111816 the women who answered my call was very helpful but what i think people have not done is blame the people from which your delivery is coming from ive been told by the people i brought my goods from that my goods have been at the delivery depot since 18/3/08 and the depot i spoke to the depot in question and they said the have only come from there today and are still in the sorting office no tracking number was needed like i said before the lady i spoke to was very helpful and told me where my local depot is and how i could get in touch with them. I guess we are all to quick to blame!!!

25/03/08 @ 14:47

Comment from Spriitzer

I've only just come across this site, while I was frustratedly looking for Home Delivery Network's contact number. Thanks so much for the information you have provided.

I have had NINE separate parcels screwed up by this company in the last 18 months. I dread being told that they are the selected courier when I make an online purchase now.

The worst part is that the courier who delivers here has NEVER left a card in all that time. The result is that when I ring a company to chase my order, I am told that Home Delivery Network made 3 failed attempts to deliver, left 3 cards each time, and that goods had now been returned to sender. What a load of twoddle!!!!

I've even seen a Home Network delivery driver park outside my house for 10 minutes, not even get out of his van, drive off and then have the cheek to report to his depot that he'd made an attempt to deliver.

I'm sure there are a lot of good (and honest) drivers, and have some sympathy for the millions of units that have to be monitored and delivered. However, I haven't met any of them yet.

So, here I am again, waiting for Home Delivery Network to deliver another order, which was due for delivery yesterday by 6 pm. At 8 pm I contacted the company who I had placed my order wit, and was told by the customer service rep(wait for it) "failed delivery. Card left". An out and out lie, just like all the other orders which have sadly had to pass through the hands of my Home Network Delivery driver.

Oh, and wait for this!!! On the ONE occasion when I received a delivery, I asked the driver (who had filled out his form for the previous day with a "failed delivery/card left (not)", I asked him where he had left the card the previous day. He told me that he didn't have any cards, because they had run out at the Depot!!!!!!! Not possible to have left one then, was it, old chap?????

There, feel better now I've shared my frustrations with what seems to be a community of customers who have been given downright honest information, and had their items returned to sender needlessly.

My own view is that if the driver doesn't bother to call at all, and simply fills out his paperwork to say that he's made 3 failed attempts, he won't have to try and re-deliver, which will save him a lot of time, non? Home Delivery Network will be none the wiser. It's outrageous!!!!!

Spriitzer

26/03/08 @ 10:25

Comment from Spriitzer

I've only just come across this site, while I was frustratedly looking for Home Delivery Network's contact number. Thanks so much for the information you have provided. I have had NINE separate parcels screwed up by this company in the last 18 months. I dread being told that they are the selected courier when I make an online purchase now. The worst part is that the courier who delivers here has NEVER left a card in all that time. The result is that when I ring a company to chase my order, I am told that Home Delivery Network made 3 failed attempts to deliver, left 3 cards each time, and that goods had now been returned to sender. What a load of twoddle!!!! I've even seen a Home Network delivery driver park outside my house for 10 minutes, not even get out of his van, drive off and then have the cheek to report to his depot that he'd made an attempt to deliver. I'm sure there are a lot of good (and honest) drivers, and have some sympathy for the millions of units that have to be monitored and delivered. However, I haven't met any of them yet. So, here I am again, waiting for Home Delivery Network to deliver another order, which was due for delivery yesterday by 6 pm. At 8 pm I contacted the company who I had placed my order wit, and was told by the customer service rep(wait for it) "failed delivery. Card left". An out and out lie, just like all the other orders which have sadly had to pass through the hands of my Home Network Delivery driver. Oh, and wait for this!!! On the ONE occasion when I received a delivery, I asked the driver (who had filled out his form for the previous day with a "failed delivery/card left (not)", I asked him where he had left the card the previous day. He told me that he didn't have any cards, because they had run out at the Depot!!!!!!! Not possible to have left one then, was it, old chap????? There, feel better now I've shared my frustrations with what seems to be a community of customers who have been given downright honest information, and had their items returned to sender needlessly. My own view is that if the driver doesn't bother to call at all, and simply fills out his paperwork to say that he's made 3 failed attempts, he won't have to try and re-deliver, which will save him a lot of time, non? Home Delivery Network will be none the wiser. It's outrageous!!!!! Spriitzer

26/03/08 @ 10:30

Comment from Spriitzer

I've only just come across this site, while I was frustratedly looking for Home Delivery Network's contact number. Thanks so much for the information you have provided. I have had NINE separate parcels screwed up by this company in the last 18 months. I dread being told that they are the selected courier when I make an online purchase now. The worst part is that the courier who delivers here has NEVER left a card in all that time. The result is that when I ring a company to chase my order, I am told that Home Delivery Network made 3 failed attempts to deliver, left 3 cards each time, and that goods had now been returned to sender. What a load of twoddle!!!! I've even seen a Home Network delivery driver park outside my house for 10 minutes, not even get out of his van, drive off and then have the cheek to report to his depot that he'd made an attempt to deliver. I'm sure there are a lot of good (and honest) drivers, and have some sympathy for the millions of units that have to be monitored and delivered. However, I haven't met any of them yet. So, here I am again, waiting for Home Delivery Network to deliver another order, which was due for delivery yesterday by 6 pm. At 8 pm I contacted the company who I had placed my order wit, and was told by the customer service rep(wait for it) "failed delivery. Card left". An out and out lie, just like all the other orders which have sadly had to pass through the hands of my Home Network Delivery driver. Oh, and wait for this!!! On the ONE occasion when I received a delivery, I asked the driver (who had filled out his form for the previous day with a "failed delivery/card left (not)", I asked him where he had left the card the previous day. He told me that he didn't have any cards, because they had run out at the Depot!!!!!!! Not possible to have left one then, was it, old chap????? There, feel better now I've shared my frustrations with what seems to be a community of customers who have been given downright honest information, and had their items returned to sender needlessly. My own view is that if the driver doesn't bother to call at all, and simply fills out his paperwork to say that he's made 3 failed attempts, he won't have to try and re-deliver, which will save him a lot of time, non? Home Delivery Network will be none the wiser. It's outrageous!!!!! Spriitzer

26/03/08 @ 10:34

Comment from HDNL Driver

Depots do run out of cards as we get through thousands odf the things due to customers not being in when delivery is attempted.
There is a field in which we have to input the reason for failing to deliver the parcel."Attempted delivery but ran out of cards" isn't one of the choices."Customer carded" is.There is no field for inputting bespoke reasons for failing,so drivers have to chose the closest one to the actual reason.

26/03/08 @ 15:38

Comment from Jane

I work for HDNL and am concerned to see some of the comments on this site.

May I please respond to just a few of the comments?

On an average day HDNL delivers and collects in excess of 320,000 items via it's one man depots (light deliveries). Around 3-4% are 'carded' due to the recipient not being in. We are indeed the HOME Delivery Network and the senders of goods are fully aware of this. However, this does not stop them sending goods through our network for delivery on days when no one is at home. HDNL only get paid once for each parcel regardless of the amount of times delivery is attempted.

It might be worth considering on ordering goods to check if someone is going to be at the delivery address on the expected delivery date, and if not give an alternative address that we may attempt delivery to.

Some senders tell customers of dedicated days or times for delivery that are simply untrue. They are outside the terms and conditions on which the product is posted.

We make some mistakes but rely on the information that is on Track and Trace in order to help out our customers, but there will always be people (staff) that do not enter the correct information or indeed even attempt the delivery as they have stipulated. Please rest assured that drivers caught fraudulently claiming to have left a card will be dealt with in the strongest terms, including in some cases, being dismissed.

Some customers (senders)repeatedly fail to put the full addresses on parcels which is why some drivers fail to find some apparently 'easy to find addresses', whole lines are left off the address, or no house name or flat number. The drivers can't guess which number it may be for - unfortunately if they choose the wrong flat, it may well fall in to the hands of a neighbour that may not hand it over to the customer!

We make some mistakes but we have every intention of correcting these mistakes and ensuring there is no repetition.

I would like to see local depot numbers published on the web site as many problems or redelivery issues can be sorted out quite easily by the delivery depot.

I am sad to see comments such as 'I hope they go bust'. Well over 6000 people work for this company, with the vast majority of them providing excellent service. Perhaps a little more consideration for these individuals wouldn't go amiss?

These are the individuals that deliver the Valentines, Mothers Day and Easter Flowers, giving up their free time and weekends to do so.

I can assure all readers that all issues are dealt with as swiftly as possible to give the best outcome for the customers - be you sender or recipient.

Mistakes happen and there will always be a small element of people who are not customer focused, but the vast majority are.

26/03/08 @ 18:08

Comment from justin

Just had a delivery from these guys, on time, with a friendly and courteous driver. Was worried when I saw all the negative comments, but in my case HDN were excellent.

27/03/08 @ 13:12

Comment from David Roberts

it seems that hdnl have changed there phone number it is now 08448 1118116 they rang me tonight but when i answered they hung up on me tried to ring them back and got an automated answer

27/03/08 @ 17:28

Comment from Jimbob

Hi after reading most of the comments placed on here and being a HDNL delivery driver for 8 years . I must agree that this company is probally the worst delivery company out there its run by a bunch on monkey managers suckin on there banannas, taking a fat pay check and dont give a monkeys about there employees. The reason for the terrible service levels is that theres been so many changes throughout the company that the employee's eg drivers have had a large pole stuck there backside with no pay rise's longer workin hours expections too deliver more with nothing to gain. recentally most of the drivers have had there catalogues taken away from them,and given to outside couries that will do them for less money. obvilsy these come out 4 times a year and are the drivers way, to make a decent amount of money to make the job worth wild. This has pissed of a number of employee's so service levels and morality has dwindeled to an all time low. So there u go the company treats its employee's like crap and that gets passed on to the custmour. Thank god im off to greener pastures and spelling school. 2 months and im out of the hell called Hdnl.

27/03/08 @ 18:43

Comment from Reda Borchardt

Avoid this company at all costs. This is the worst delivery company I have ever dealt with in my entire life.

28/03/08 @ 11:32

Comment from Biosphere

Hello everyone, very interesting blog with a genuine, if informal & occasionally illegible, dialogue between workers and customers. Very rare. They're doing a tough job and we just want what we've ordered. Anyway, for those of you interested, here's my TEST CASE EXPERIMENT I naively stumbled across this site whilst looking for a number to contact my local depot so an Amazon delivery could be made to my work instead of home. I now understand (from the name if nothing else) that's not going to happen. So here's the experiement. I've got a PS3 turning up on Tuesday 1st April according to HDNL tracking info. I've done my bit, taken the day off work and will be in my flat (uh-oh) all day Tuesday. I'll let you know how things go...

28/03/08 @ 16:05

Comment from Tony

I ordered from Amazon a TV on 15th Dec 2007, after several false alarms I was given a date for delivery of 26th March 08. I tried tracking the order to find this was not possible with HDN so tried their website for a phone number, this was after reading most of the above horrifying stories. With trepidation I rang the Avon depot on the 26th and was informed by a very pleasant young lady that in actual fact the TV would be picked up around 3pm that day and delivered on the 27th. True to her word it arrived at 2pm so to be quite honest I have received better results from HDN than I had from Amazon.
Am I just lucky or do we get a far better service from HDN in Wiltshire and surrounding areas than elsewhere.

28/03/08 @ 17:16

Comment from driver

good luck jimbob i am also re training to get away from this s*** hole company who i have worked for 15 yrs but the last 2 have been hell its just going down hill fast just wait for the 7 days a week (being forced to work or leave) i feel their will be alot more of us leaving

28/03/08 @ 22:19

Comment from Filip

HDN: 0844-8111 816

01/04/08 @ 09:19

Comment from Alan Day

Ordered from DABS website and had no problem with my order or delivery, I must be one of the lucky ones. If you want a specific depot number, try BT's Website and type in "White Arrow" and the town, should give you a direct dial number. HDNL used to be called "White Arrow" and thier numbers are still listed under that name. Number for Swindon Depot is 01793 537171.

01/04/08 @ 15:38

Comment from Alan Day

Ordered from DABS website and had no problem with my order or delivery, I must be one of the lucky ones. If you want a specific depot number, try BT's Website and type in "White Arrow" and the town, should give you a direct dial number. HDNL used to be called "White Arrow" and thier numbers are still listed under that name. Number for Swindon Depot is 01793 537171.

01/04/08 @ 15:43

Comment from Biosphere

TEST RESULT - pass

PS3 delivered exactly when they said it would be. Tracking info accurate too. It can happen, thanks guys. Best of luck to everyone in sorting the last "1%" as I'd be pretty upset right now if any of that had happened to me.

01/04/08 @ 16:38

Comment from david m

HDNL are without a doubt the most awful delivery company I have ever experienced. Dont bother wasting your time trying to phone them with the numbers above as it wont help you, the people who man the phonelines have absolutely no influence on what actually happens. If your delivery is with amazon and it is later than their planned delivery dates, phone up customer services on 0800 279 6620, explain how much time you have wasted and how many promises have been broken then ask them to resend the goods with next day express delivery. They will use either Royal mail or citylink. This worked for me and I must admit Amazon were very helpful (they must be used to HDNL)

01/04/08 @ 18:16

Comment from Mark

I love the way HDNL staff say don't order if you're not going to be in. I stayed in on the day a next day was due. Tracked it had booked day off for nothing it seems oldham sounds like kidderminster so was at wrong place. Wife stayed in following day as we were assured it would arrive. Item never arrived, replacement came after I drove to birmingham to buy on (3 months is long enough to wait). In there defence I love them for claiming to have collected item as I sold it on ebay, they way be rubbish but it works in our favour at times.

03/04/08 @ 05:34

Comment from Bob

I am not sure if DABs are still using HDNL the last thing I received came by AMTRACK standard 3 day delivery but received next day before 11:00 and left with neighbour as I was not expecting it so soon.

I am still waiting for a HDNL delivery, not overdue yet but Amazon delivery estimates are frustrating unless you pay for next day as tracking only gives an estimated day. provision for some comment like leave with no 28 would be helpful.

03/04/08 @ 09:19

Comment from BIGNUMPT

I ordered Black Suit from M & S Big and Tall Tues before 10am (Can only buy online Big & Tall Stuff) for a friends funeral tomorrow.

Paid extra Â£5 for next-day delivery (which for 2 parcels is so cheap.)Didn't realise at the time who M & S use as carrier!

Trousers arrived on time no sign of Jacket.Jacket sent to another depot then back to Droitwich sorting office where it sits as i type.Vented my spleen to no avail with HDN.So spoke to M & S and they're sending jacket to me in a taxi! Thanks to Kath in M & S call centre Scotland.

Why sort a parcel at 12.33am this morning ( according to tracking )then leave it in the depot knowing full well that it was already late and mis sorted is beyond me?

Just copied all above comments to a doc and gonna send into the the Beeb or Dom Littlewood and see what happens.

I run 4 online shops in the USA and get orders shipped to the UK in less than 10 days no probs,HDN putting the customer in the sh*t.!

03/04/08 @ 12:03

Comment from James Collins

Home Delivery Network are {deleted by admin}. I wish there was someone here right now from the company. I would insert this keyboard in them.

03/04/08 @ 12:19

Comment from fed up worker

you should try working for them they dont give a shit for there
drivers.... 1 driver would put pcls
in a shed for the lady(she asked for them to be left there when she is out) fine ok ...? then 1 day she says there not in the hut its locked .there is an old padlock on the hut not shut..so a manager went out to see the lady and the pcls were in the hut,,,,,,she never even tried. ffs,,,,the driver got sacked for puting his name on the scanner..he was working for them for 11 years ,but cause he sighed
he got sacked and he was doing the custmer a favour...... ps the company are not given the drivers a rise this year saying they are nearly broke ....!

03/04/08 @ 13:07

Comment from fed up worker

soz for the spelling mistakes

03/04/08 @ 14:26

Comment from Sheila Bayliss

I have had to make 3 telephone calls to HDNL for information because this delivery did not arrive. DO NOT BLAME THE DELIVERY MEN as this firm expect them to do the impossible.Perhaps Amazon should look elsewhere for their delivery firm.

03/04/08 @ 18:31

Comment from Bob

I was getting worried due to all the bad comments about HDNL as I had ordered an item from Amazon and used standard delivery (Target date 4/4/08. However I was pleasently supprised when the parcel arrived at 09:03 this morning the 4th. Pleasant delivery driver signed on electronic gadget.

04/04/08 @ 12:30

Comment from Fran

After my horror story with a BT delivery (above), realised with a sinking heart today that our Tesco direct delivery was being delivered by HDNL. We already held off a few weeks ago from ordering a TV from Argos because they used HDNL (and told them so) - if we'd realised this one was being delivered by them we wouldn't have ordered.

It's a matress for a guest who's meant to be arriving tonight, and we paid for next day delivery (to be delivered today). And guess what?

Not delivered yet.

04/04/08 @ 19:09

Comment from stef

EDMONTON Depot, off Advent Way London TeL 02083456763 (answered by muppits!) covers London and Essex Postcodes.
I arrived the other night for a midnight tip arriving at 11.45pm l wasent started untill 01.20am then breaks from 01.30-2.00am l eventually left this depot at 03.30 having only 3/4s load Crap Edmonton V.Lazy need to do better!wot a sad depot, no room to get in and about, you have to drop the trailer then wait outside the depot with your tractor unit wait for the 2 muppits to call you when its been unloaded Home Delivery Network Ltd, Gus,Littlewoods, White Arrow Reality Group dot com..all the same
Reality is what they need to get its about time the MD of this company read theses comments and was a shamed at his input for his salary, using supply drivers like shunters.why do they delibertly withold contact/depot details and have no direct depot telephone lines..hummm to busy to answer calls...too busy doing naff all for 3 and half hours.

04/04/08 @ 21:45

Comment from Fran

So our matress didn't arrive as scheduled on friday, even though we waited in all day. We called up and Sunday and cancelled it.

It turned up today, Monday. Even though HDNL said it was "in the van" on Friday. Shocking.

07/04/08 @ 16:17

Comment from Frank Bird

Ahhh that's why my Tesco purchased Mobile hasn't turned up..

Now I'm worried....

08/04/08 @ 14:29

Comment from ray

come on people,if there is enough of you why not band together,and get in touch with one of the tv companys that expose bad firms,bad practices.one thing is for sure hndl will be around in one form or another be around delivering parcels for a long time to come.so dont just take it make them change.shame them.

08/04/08 @ 20:06

Comment from Dave Morris

What a total and utter disgrace this so called company is!!!

As mentioned elswhere it is not worth mentioning the pathetic excuses these people come out with.

I'm afraid it is indicative of where this country is going as a whole.

They make you take a day off work to stay at home just with off chance they might deliver a package.

WAKE UP AND SMELL THE COFFEE YOU COMPLETE BUNCH OF MORONS.

Home Delivery Network Ltd - Ha!

09/04/08 @ 10:38

Comment from Dave Morris

What a total and utter disgrace this so called company is!!! As mentioned elswhere it is not worth mentioning the pathetic excuses these people come out with. I'm afraid it is indicative of where this country is going as a whole. They make you take a day off work to stay at home just with off chance they might deliver a package. WAKE UP AND SMELL THE COFFEE YOU COMPLETE BUNCH OF MORONS. Home Delivery Network Ltd - Ha!

09/04/08 @ 10:40

Comment from Graham

I'm seeing a lot of posts here from the couriers stating that people should not order if they won't be in. Here's an idea, why don't you ring the person and give them a fighting chance of being in when you attempt to make a delivery? We don't all spend 24 hours a day sat at home.

I came back from working in London for a few days last Saturday (I live in Manchester). On the mat when I walked in was a note saying that a delivery is in front of the car - went back outside to find no boxes near my car. There was no date or contact number on the ticket, just a tracking number which didn't exist on the website. I have no idea when they left the box outside. My father is currently twiddling his thumbs at my house as I have been promised that it will be delivered today - even though I'm 100% positive it won't arrive.

My girlfriend had ordered the furniture from Next and it was an eleven week delivery period and we were told the courier would ring to organise a delivery - which they didn't, and were then told by the courier company (Parcelnet) that they don't do that. Are we expected to take 11 weeks off work just incase they decide to deliver?

Why not simply take a phone number from your customer (ie Next) and ring the person and let them know the date you will be delivering? This will save you the issue (on the most part) or re-deliverys. It is fairly simple logistics, and if you can't work that out maybe you shouldn't be in this business?

09/04/08 @ 14:42

Comment from A T HAMBLETT

After reading all the comments I can only agree HDNL are useless.
Tried all the above numbers and email addresses all have been changed they must have had thousands of complaining customers. I have found one that works at the moment untill they change it again.08448 111816.
Still waiting for my parcel the depo is only 15 minuets away, they cant even phone me back.
waiting time at present 8 days.

10/04/08 @ 14:29

Comment from S Barnes

The second time i have ordered something online with delivery through these useless individuals, and the second time my product isn't delivered. Was rang by the website of my purchase telling me my parcel had been returned to them as HDNL weren't able to deliver to me. They organised a re-delivery again through HDNL and after working a night shift and waiting up all day for them i still had no delivery. I ring HDNL and they tell me that they have no records of any deliverys to my address. So after ringing the website back they inform me that HDNL had delivered the parcel and left it in my porch!!!!!!. Firstly i don't even have a porch and surely if they were to leave it they would need a signiture of some sort? So i don't have the parcel now and no-one seems to know whats happened to it. I have rang the website back and cancelled my order seeking a full refund as i will find it quicker and easier using someone else who do not use this appaling, unorgenised bunch of idiots. DO NOT USE THIS DELIVERY COMPANY YOU HAVE BEEN WARNED!!!!

10/04/08 @ 15:48

Comment from A T HAMBLETT

Just to let you all know sill waiting for my package from HDNL.
Amazon told me to inform them if it did not arrive, I have done this twice but still nothing.
Sent two or three emails to Amazon today but even they are not repliying to me it seems.
tried to cancel my order but it has to arrive so that I can send it back ! WHAT A BLOODY JOKE?

11/04/08 @ 16:31

Comment from Steph

Amazon are obliged to refund your money. They have not supplied the goods you entered into contract with them to supply. Have you tried contacting them on different e-mail addresses at Amazon? Don't take any rubbish from them, and if they DO arrive, and Amazon ask you to send them back, make sure they COLLECT them from you at no charge! You should not have to pay because of their incompetence and apathy. Don't let them get away with this apalling service. Amazon KNOW what a useless company HDNL are, but still continue to use them. I blame Amazon 100%.

11/04/08 @ 17:19

Comment from Jane

FAO GRAHAM

Try ringing each customer before we attempt delivery? We attempt delivery of 250,000 parcels per day!

Get real.

You should ask the supplier the expected delivery date, and if you don't expect to be there, ask for it to be delivered to another address.

Not all orders required a signature, this is the CHOICE of the senders - it's cheaper, so don't blame HDNL for not getting a signature when they haven't been paid to get one in the first place

11/04/08 @ 19:31

Comment from Chesterfield Driver

Graham-drivers have 150 or so parcels on their van.They cannot possibly call them all and why would they call any single particular one as they would not know it was going to cause them problems?
Hiring extra office staff to call each and every customer would double the price we'd need to charge to customers.

12/04/08 @ 22:14

Comment from A T HAMBLETT

THE STORY CONTINUES?
Still not had my parcel Amazon now tell me that it has been lost by HDNL and they are going to post me another one PLEASE USE ROYAL MAIL any body but HDNL.
I have noticed that HDNL emplyees like to comment on this page all they seem to do is make excuses the point is if HDNL cant cope with 250.000 parceles a day they should not blame it on the amount of busines the take on but on whats lokks like very poor management from the top all the way down.
Instead of posting mail on this site why dont you answer the phone to complining customers and try to help them out?

14/04/08 @ 16:41

Comment from A T HAMBLETT

It goes on and on?
Amazon have informed me that my replacement parcel should arrive tomorrow via CITY LINK, As I have had lots delivered by ciy link in the past I am very hopefull.
It was picked up today at 12.45pm in Wales from the supplyer so lets see!

15/04/08 @ 15:53

Comment from Gerry

Got my Amazon delivery courtesy of Royal Mail yesterday.

Left on doorstep most of the day(I was in, they didn't ring bell), didn't know until my wife came home. Parcel was soaking wet, all my personal details inside. Contents ruined. Birthday present for our neice for this Thursday!

I appreciate this web site is to slag off HDN but at the end of the day, all carriers are only as good as the person at your door!

15/04/08 @ 19:53

Comment from David

I am a driver for HDN. Do you know the state of the addresses that we find on your parcels? House names not on there, no number, no road, no postcode.

This morning, my depot went to a great deal of trouble to find an address that I couldn't find yesterday. Address was 107 Jury Road - when I got there it was a house converted in to flats. I couldn't leave it at any of the 5 flats cause someone would have probably nicked it.

After about 1/2 of work, we discovered the CORRECT address, when I got there I was subjected to a torrent of abuse from the customer. I tried to show him that part of the address was missing but he wouldn't have it. I told him to contact the senders but he then threatened me and told me to f*%k off.

Next time I'll just return it to sender.

The blame is not always with the delivery company - any delivery company - the senders too are to blame for not giving us enough info in the first place.

15/04/08 @ 20:04

Comment from Stuart

Appreciate the comment. The purpose of my original was post was to publicise the HDNL number. How other people choose to comment is entirely up to them.

15/04/08 @ 20:07

Comment from Steve

1-3 day service?

This is what the sender and customer has paid for so don't complain when you haven't paid for a next day or 48 hour service. You may be lucky and get your stuff in 24 hours, but it may be 72 also

GET A LIFE!!!!!!!!!!!

15/04/08 @ 20:25

Comment from Stephan

We don't pay for abuse and bad service Steve.

Employees shouldn't be expected to take abuse either because of bad management.

But if HDNL can't deliver the goods for the price they have agreed upon, they shouldn't be in business.

16/04/08 @ 22:05

Comment from Phil Whalley

I ordered some books from Amazon , HDNL returned them due to an incorrect delivery address . The address was correct and my house has been here since 1642 . The Newhaven branch couldn't be bothered coming out in my opinion . Although going by the responses here from their employees, and the appalling spelling and grammar they use perhaps they cannot read

17/04/08 @ 12:45

Comment from Phil Whalley

I ordered some books from Amazon , HDNL returned them due to an incorrect delivery address . The address was correct and my house has been here since 1642 . The Newhaven branch couldn't be bothered coming out in my opinion . Although going by the responses here from their employees, and the appalling spelling and grammar they use perhaps they cannot read

17/04/08 @ 12:52

Comment from Phil Whalley

I ordered some books from Amazon , HDNL returned them due to an incorrect delivery address . The address was correct and my house has been here since 1642 . The Newhaven branch couldn't be bothered coming out in my opinion . Although going by the some of the responses here from their employees, and the appalling spelling and grammar they use, perhaps they cannot read

17/04/08 @ 12:55

Comment from faz

was expecting a delivery today , on tracking website found that they had tried to deliver and left a card, both are false, i hate people that lie.

17/04/08 @ 20:18

Comment from Carl

I was expecting a delivery from Home delivery Network today between 0700-1045am.

At 09.15 i received a message on my landline from the driver asking to call him ASAP as he could not find the address, he did not leave his mobile number and the number was withheld, so i could not call back, so therefore i had to obtain the telephone number for the depot which took 15 minutes, then i contacted the number given for the depot and i was then put in a automated holding system for 20 minutes.

When i got through to an operative he was very rude and could not be bothered dealing with my problem, i was told that the driver had now gone out of the area and the item would not be delivered today and would have arrange another day.

I have taken today as a days holiday from work for no reason and just because the driver did not make any effort to find the address, its not as though it is difficult to find as we live in a 15 floor block of apartments !!

Whoever reads this message try to refrain from using the Home Delivery Network for any logistical use, they are very incompetent and will cause you a complete waste of time and stress.

18/04/08 @ 12:52

Comment from ray

phil wally.your post was so riveting you posted it twice.

18/04/08 @ 20:23

Comment from Peter

Never heard of HDNL until now. Ordered a TV from Amazon four weeks ago and got a note from them two weeks ago that it had been despatched. Gave my work address on the premise that there's usually someone there 24x7.

Checked the delivery note this morning and got through the tracking system to find that the box was delivered to HDNL on the 8th April - 2 weeks after order for something apparently in stock - and that it was loaded on the van at 8.30 the following morning.

Then it was unloaded, in the depot, 40 minutes later.

Searched for HDNL on google and found this site, so thanks to the guys who mentioned saynoto0870 website, found the number of the depot.

Rang, spoke to very friendly depot manager,who scratched his head ( figuratively, told me he couldn't understand what had happened and that he'd have a look for it and call me back in an hour or so.

Two hours later I called again, but they've been so busy this morning he hasn't had time to look.

Am I heading down the same road as everyone else?

Has HDNL 'lost' a valuable package which paid for a month ago ?

Is there Life on Mars?

For answers to these and many other questions, tune in for the next thrilling installment of...

HDNL AND THE THINGS THAT DISAPPEAR...

Only on this channel!

19/04/08 @ 08:56

Comment from A T HAMBLETT

Believe it or not I am still waiting?
I got an email from Amazon and a phone call to say both parceles where now lost on Friday 18th April, I asked for a refund which they did and I had an email to confirm that the funds had bee returned to my card.
On saturday we left the house for about 2 houres, and gess what HDNL had left a card !.
I suppose they will try to deliver it again unless it gets lost in the back of the van.
Anyway going to PC World its got to be easyer and less stressful.

21/04/08 @ 11:53

Comment from Simon King

Well I guess I was lucky!! I did unfortunatley miss when they tried to deliver on Saturday, this is the first time I've noticed Amazon using HDNL, what was wrong with Royal mail??

Anyway, I waited in this morning(Monday) but had to work so couldn't wait any longer, surely enough they delivered but my wife just missed them.

She called the number, obviously they had to contact the depot and not us, and said the depot would call us back. My wife as she'd been working nights gave them my direct phone number to call rather than our home number. Obviously this simple task was too easy to misunderstand, so they called home, woke my wife after working 18hrs saving peoples lives, then said the depot was closed Saturday's, which surely is when most people would want to collect because other people do work beleive it or not! So she had to collect it today.

For future ordering I may think twice if it's going to be this much effort to get a delivery, unless of course some company would cover me for any time and money I have to forfeit for taking it off work!!!

21/04/08 @ 17:26

Comment from Simon King

Well I guess I was lucky!! I did unfortunatley miss when they tried to deliver on Saturday, this is the first time I've noticed Amazon using HDNL, what was wrong with Royal mail??

Anyway, I waited in this morning(Monday) but had to work so couldn't wait any longer, surely enough they delivered but my wife just missed them.

She called the number, obviously they had to contact the depot and not us, and said the depot would call us back. My wife as she'd been working nights gave them my direct phone number to call rather than our home number. Obviously this simple task was too easy to misunderstand, so they called home, woke my wife after working 18hrs saving peoples lives, then said the depot was closed Saturday's, which surely is when most people would want to collect because other people do work beleive it or not! So she had to collect it today.

For future ordering I may think twice if it's going to be this much effort to get a delivery, unless of course some company would cover me for any time and money I have to forfeit for taking it off work!!!

21/04/08 @ 17:29

Comment from ian

amazon have started using royal mail again for smaller sized packets eg dvds, books, cds. quite frankly why royal mail haven't muscled in on the home shopping boom is anyones guess. perhaps someone who knoes how to could forward all these complaints to royal mail and they might sit up and take notice of the massive opportunity that there is for them. they have the infastructure. then again perhaps dabs and co use hdn because its dirt cheap and they don't care about the customer!

27/04/08 @ 15:02

Comment from Anonymous

I have worked for HDNL in a clerical capacity for my local depot for a while now and I have to tell you that these comments although in some cases justified just make me want to tear my hair out! I personally put in 100% every day making sure I help every customer I speak to and most go away happy. It's never enough though as in my experience there are too many drivers who just don't give a crap and basically let the side down. Issues with 'non carding', half arsed attempts at locating some addresses and even missing parcels are rife through out the company and it is frustrating to say the least when it reflects upon our efforts! On the other hand we have customers who have been proven (not in all cases) to lie about not receiving cards and even fraudulently claiming for goods they have recieved! I believe there have even been forums online where customers are advising the public to do this with certain companies at the expense of us at HDNL. I would however like to point out that the majority of the drivers at our depot are very experienced and do their jobs very well. It is a shame that the minority within the company are contributing to an already smeared reputation.

28/04/08 @ 02:56

Comment from Hannah

I made my order from Littlewoods, they gave me a date, I told them I wouldnt be in and was told to let the delivery take place then call them to rearrange. I did this and re arranged for tomorrow on my day off as they dont deliver at weekends so I had to book a day off work. I went onto my Littlewoods account and it came up with a message to call them....apparently the driver has attempted to deliver it 3 times (Ive only had 1 card) Even though I have already re arranged delivery! So now I'm left TRYING to contact them to see if it actually is coming tomorrow........................GREAT SERVICE! Not.....

29/04/08 @ 10:58

Comment from Chris White

Ordered a Wii Fit from Amazon on pre-order months ago and it was finally in and dispatched on Friday. Tracked the package on HDNL and saw it was out for delivery on Monday.

Watched during day but still "out for delivery". At 11pm when I checked it said it was delivered at 11am!!!

Spoke to Amazon today to be told it was "left on the porch"....

Only problem is the delivery address is my work address and there IS NO PORCH!!!!!

Amazon offered a full refund but that's no good for something which is now out of stock for weeks and if you want one you have to pay nearly double the price......

I'M FUMING!!!!!!!

Found the number for local depot (Gatwick) and they were actually helpful - tried to call driver but his mobile went to answerphone - been promised that they will make sure they look into it ASAP so fingers crossed.

29/04/08 @ 11:23

Comment from kathleenbd

I agree, HDNL are utterly useless.

I placed an order with John Lewis 2 weeks ago. Last Tuesday I had a card through my door saying that the parcel needed a signature - as I'm at work all week there's nobody around to sign for anything.

Rather than save HDNL a wasted trip the next day, I phoned to request delivery to my work address - 4 miles down the road. Nothing arrived at work the next day, but when I got home there was a card through the door saying they'd tried to deliver!

I phoned again - only to be told this time that my home address didn't exist (?) and that the next available slot they could deliver would be Monday (yesterday).

After a lot of complaining the person I spoke to said that John Lewis deliver on a Saturday so they could deliver it to my home address on Saturday instead.

I stayed in on Saturday until 1pm and nothing arrived - I phoned AGAIN only to be told that whoever I'd spoken to previously was wrong and no they couldn't deliver on the Saturday - it would be with me on Monday at work.

Monday - nothing arrives either. I phoned yet again to be told they'd had a "system failure" on Saturday so the information hadn't go through to the depot and so it would be delivered to me on Tuesday.

Guess what - today is Tuesday and still no parcel! I've just spoken to them for the FIFTH time and first of all was told that the parcel was on a van and would be with me at work by 7pm this evening. When I pointed out that most businesses close at 5pm they suddenly discovered that it's still at the depot!!

I've left it now that the depot manager will phone me to rearrage deliver (I'm not holding my breath) I've also spoken to John Lewis who were les that helpful. They're getting in touch with HDNL to try sort this out - but apparently it's "HDNL's policy" that they need a signature.

All I want are my new curtains!

29/04/08 @ 17:36

Comment from Jane

Kathleenbd

It is not HDN's policy to get signatures. It's all according the contract the sender wants.

You have been messed about by HDN, but John Lewis are lying to you too. 99% of parcels are delivered on time with no fuss, and we go out of our way to ensure customer get their goods.

You say the first attempt resulted in a card being left - John Lewis know we deliver in the main to home addresses, therefore they should ask you if you are going to be at home, if not, they can send it directly to your place of work. The clue really is in the name HOME DELIVERY NETWORK.

I am sorry you have suffered bad service this time. But give us another chance with an address where there is likely to be someone to sign and we'll do the rest

29/04/08 @ 18:43

Comment from Dexter

In fairness, I ordered a TV from Amazon on a Friday hoping to be able to purchase next day delivery, which was not possible as it had to go through HDNL, which I then research after making the order and I got a little concerned. However, they called to specify a time, the delivery driver/mate called about 20 mins out from delivery and it arrived in the specified time without an issue. So sometimes it looks like things do go well, but considering the rep here I will think twice about having them in the chain again.

My only grip is that when I asked if I could collect my item from the depot I was told this was not possible due to "Health and Safety", it would have been easier for me to have done this than arrange to be in which I was fortunate to be able to do.

30/04/08 @ 23:17

Comment from Ex-Amazon Cutomer

I ordered a book on first class delivery. Normally these things arrive the next day. For the first time Amazon have decided to use HDNL and a week later it's still in their depot. Everyday they say the address does not exist. Well, this building has been here for over a 100 years and i've had stacks of stuff from Amazon using Royal Mail in the past.

Amazon said they can't assure me my parcels won't be sent HDNL again, so they can frankly say goodbye to any future purchases from me.

An utter waste of my time and money.

01/05/08 @ 12:43

Comment from L Rowe

I totally understand that deivery work must be very chalenging and trying to catch people in to deliver must be pain in the neck. However! If I have day off work (my employers don't allow me to have parcels delivered) I might have to pop out at some point and if I do and miss the driver why on earth can he/she not leave me a card. I have had parcels left behind neighbours bins, delivered to wrong houses, lost, and regularly I don't receive a card to let me know who to call or where the depot is. I work in customer service management myself and I know how annoying and unreasonable customers can be sometimes, but I think taking 2 seconds to put a missed delivery card through is only polite! I have no problem going to pick a parcel up from a depot but it is extremely poor practice not to leave a card which would allow me to do so.

01/05/08 @ 18:34

Comment from Steph

There you go again, (Jane) says:

"The clue really is in the name HOME DELIVERY NETWORK."

It is not that we are clueless! Most companies do NOT tell you who does their deliveries. Otherwise most sensible people would avoid using those that do use HDNL like the plague!!!

So please don't be so sodding patronising. Besides, we get mail delivered by the Royal Mail, but I can assure Jane that it's not Prince Philip or any of his fammily that deliver it.

Get real.

01/05/08 @ 21:24

Comment from Jane

Steph

I am not patronising anyone, just stating a fact. I agree you won't necessarily know about each carrier, but the senders do, don't you think they have some responsibility in all of this? HDNL handle tens of thousands of Amazon products weekly, 99.5% within their service level agreement.

Try asking Amazon or anyone else you might be ordering with, what your expected delivery date is - your product may well sit in the depot for a couple of days, because that is what Amazon have asked and paid for. Clients that pay for a next or 2 day delivery are prioritised. Why do other parcels take priority? Because that is what the likes of you have paid for. Some Amazon product is 24 hour, and without fail depots work very hard at getting your goods to you - on time.

As in any other business, we do get drivers that fraudulently claim to have 'carded' customers, when we have evidence of this, drivers are dismissed as they have let down not just the company but the clients and customers too.

It is a shame that HDN see fit not to put local depot numbers on cards or the web site - I wish they did, then we would be able to speak to the customer first hand and rid the business of these drivers.

I have worked for other carriers in past including Royal Mail, and they all suffer similar problems.

As for your 'Royal' comment, and business names, happy shopping when you go to HOMEBASE for your next pair of knickers!

02/05/08 @ 19:40

Comment from Paul

Yet another dreadful experience with this cowboy firm. Apparently a card was left at 7:30am but none could be seen in my letter box. It looks like it will be at least a week before I will be able to get my package now.

Amazon and DABS must realise that these idiots are what I regard as the last stage in THEIR customer service. There is no point having a good web site if the last thing you remember about every purchase is that their couriers incompetent.

03/05/08 @ 14:50

Comment from Sam

My items estimated del date was 30/04 - set to be delivered to my works address. Received phone call from local delivery office on 01/05 saying they couldnt find my address...funny seing as ive had several items delivered in the past to this address with no problems. Was told that delivery would be made on 02/05 by 4pm at the latest. I rang back the number that i received a call on the previous day to find that they couldnt find my package on their system but was still assured i would have it delivered by 4pm that day. So, 4pm came and no delivery, tried calling the office again but no answer.

Its now 03/05. Amazon's order tracking shows my packages as having been delivered. HDNL's package tracker's last entry is:

29/04/2008 15:08:07 Farnworth Depot Unable to Deliver Address query

Either way, i phoned the office and suprise suprise there were 0 delivery's made today. Tried ringing the delivery office but no-one's answering the phone.

Remarkable service. I can tell its going to be alot of fun trying to find my items / getting a refund. Amazon get 0/10 for choosing such a wank courier.

03/05/08 @ 14:56

Comment from Steph

Thanks for your reply Jane. I do take your point. How nice to get an intelligent response from someone at HDNL! They ought to offer you promotion.

03/05/08 @ 19:56

Comment from Jan

IT SEEMS TO ME ALL PARTIES ARE LOOSING OUT ON THIS POOR SERVICE!!
I am now sat wating for my delivery of 2 cases of wine, orderd last Friday (02/05/2008). Iv'e been told by the supplier it should be with me by the end of the week. I asked was there a tracking number I could have so that I could makesure I will be in for the delivery the reply was 'NO'. Do they & the carrier firm think I can put my life on hold and not go out untill my delivery arrives by the end of the week? Even before I found this comments forum I had already taken the decision not to order wine from this supplier infuture(BIG MISTAKE!!, as a new customed I would have placed a lot of busines with them) but because of the unsertanty of delivery I don't have the time to wait at home for a week each time I place an order, and after reading that they will possibly leave the delivery over the garden gate if you are out this dosn't seem very professional, hope my fears are unfounded but I am not holding my breath after reading some of the previous comments. I will let you know when it arrives and what my experience of the service ends up being.

06/05/08 @ 13:12

Comment from sam

i am shocked at what i have been reading!

I came across this site whilst looking for a HDN phone number as my parcel didn't arrive today. if only i had found it sooner.

I paid for my parcel to be delivered today as i had the day off - got up at the crack of dawn to make sure i didn't miss it, then was disgusted to find on their website that i had been carded. Call me sad but i was looking forward to having my item delivered and was peering out of the window every 5 minutes.

I firstly phoned HDN who weren't helpful at all - just said would tomorrow be ok? luckily for me my chaps in but thats besides the point. i had paid for that day delivery. Their response was to ring up John Lewis and get a refund on the delivery i had paid.

so i rang John Lewis. They hung up on me. Twice. The third time i got through. I got my Â£6.95 refunded (oh goody)and was told that 'maybe they ran out of time and took it back'. that doesn't explain the card though does it? Lying bastards have really pissed me off.

Lets see if they deliver tomorrow

I'm not gonna hold my breath.

06/05/08 @ 19:28

Comment from Pikajedi3

Well...

I've just watched a HDN van, with my package in, pull up outside. driver opened his door...then looked at the house....and drove off.

I swear to god, if I get a "Driver could not find address" or " We Tried to deliver, but no-one was home" slip, its trading standards time.

07/05/08 @ 12:11

Comment from Miss Davies

The new customer service number is 08448 111816.

07/05/08 @ 12:37

Comment from Frs

you deliver parcels to idiots because we've been waiting fucking days/weeks for a pissing parcel TNT, DHL or a PROPER RESPECTABLE courier company would deliver WHEN THEY SAY THEY WILL!

08/05/08 @ 15:52

Comment from J

Suprisingly HDN customer service have been 'informative' however the people if i can call them that at the local depot seem to be a load of grouchy c***s.. what do you get when you put Littlewoods and HDN together? Home Delivery Nowork... =] Avoid.

08/05/08 @ 17:16

Comment from Jane

For Steph and FRS

Steph, thanks I appreciate your response

FRS, this idiot driver is winding you all up - ignore him.

HDN are amongst the highest paid drivers in the industry - they know that, but in return we expect good service to not just the customers like you but the clients like Amazon.

Unfortunately, they can't be watched whilst out on the road and some do take advantage of that - until they are caught and dismissed.

99% of drivers do a good job and will go out of their way to deliver your goods.

When you deliver a third of a million parcels a day, there will always be issues, whether call centre, driver or depot, but please rest assured we are working at eradicating these issues and people from our business

08/05/08 @ 19:58

Comment from annonymous

To Andy C.

If you are referring to the pay review pay off we received then just take this on board.

You were on alot better money than Clerical/Depot and Cleaning staff in the first place and coming from the clerical side of things I think we deserve better pay because everytime you can't do your job properly WE are the ones who have to clean it up!

You have no idea how much back lashyou cause when you can't be arsed leaving a card or when you throw a parcel over a bloody fence!!

You think we sit on our arses all day long in front of a computer doing nothing? We are clearing up the trail of festering shit you leave behind you incompetent prick!

Do everyone a favor and leave. go back on the dole, you know you want to! Jeremy Kyle is calling!

09/05/08 @ 13:54

Comment from annonymous

To Andy C. If you are referring to the pay review pay off we received then just take this on board. You were on alot better money than Clerical/Depot and Cleaning staff in the first place and coming from the clerical side of things I think we deserve better pay because everytime you can't do your job properly WE are the ones who have to clean it up! You have no idea how much back lash you cause when you can't be arsed leaving a card or when you throw a parcel over a bloody fence!! You think we sit on our arses all day long in front of a computer doing nothing? We are clearing up the trail of festering shit you leave behind you incompetent prick! Do everyone a favor and leave. go back on the dole, you know you want to! Jeremy Kyle is calling!

09/05/08 @ 13:56

Comment from Jane

Andy C

You are not the lowest paid and you damn well know it! Grow up.

Most senior managers haven't had a pay rise for 3 years - the drivers over generous pay scheme saw to that. Or a bonus for 4 - even though objectives are met.

Do as the annonymous clerk suggests and do us all a favour and sod off!

10/05/08 @ 11:25

Comment from Steph

I wouldn't pay you 300 brass washers, Andy C

Oh, and I think I know what the C stands for ;-}

10/05/08 @ 22:18

Comment from Scunthorpe driver

I dont think these people who are moaning understand how many daily deliveries we have to make. We're nothing like DHL, TNT or City link who have a slack hand full of parcels to get rid of. I have a least 150 parcels to get rid of everyday, and it's us as drivers that are at the receiving end of the verbal abuse, never the management or the clerical staff. Fair enough there maybe are drivers who could not care less about if you receive a parcel on time but there are a select few that do. If your not going to be in why not leave a note explaining where you would like your parcel leaving. Oh, and we know when people are trying it on when they say 'it has gone missing', after leaving it as per delivery instructions. At the end of the day it is the customer who makes the job, and if they are stupid arrogant idiots which most are on my route then you can have a crap day most days, which is why i believe alot of drivers are beginning to lose interest in the job, not to mention the current changes to the company in the pipeline and pay disputes. Hope you have all enjoyed reading the facts and to stop branding the entire company as rubbish when it is certain depots that don't peform as well as others. PEACE! !

12/05/08 @ 09:52

Comment from Scunthorpe driver

I dont think these people who are moaning understand how many daily deliveries we have to make. We're nothing like DHL, TNT or City link who have a slack hand full of parcels to get rid of. I have a least 150 parcels to get rid of everyday, and it's us as drivers that are at the receiving end of the verbal abuse, never the management or the clerical staff. Fair enough there maybe are drivers who could not care less about if you receive a parcel on time but there are a select few that do. If your not going to be in why not leave a note explaining where you would like your parcel leaving. Oh, and we know when people are trying it on when they say 'it has gone missing', after leaving it as per delivery instructions. At the end of the day it is the customer who makes the job, and if they are stupid arrogant idiots which most are on my route then you can have a crap day most days, which is why i believe alot of drivers are beginning to lose interest in the job, not to mention the current changes to the company in the pipeline and pay disputes. Hope you have all enjoyed reading the facts and to stop branding the entire company as rubbish when it is certain depots that don't peform as well as others, CHEERS

12/05/08 @ 09:54

Comment from plinkplonky

Rubbish. They tell me 'recipient refused delivery' at my work address. It's manned 24 hours a day!!! Why would anyone refuse it? This has happened to other people at work ordering largish things from amazon. I think HDNL are just too lazy to make it down to Addenbrooke's. Time to spam their email I think. It was really important equipment for my radio editing. I'm gonna diss them on my show now!

12/05/08 @ 10:23

Comment from Jane

Andy C

Why bother defending the company that hasn't given me a pay rise or bonus for 3 years? Pride in the job that I and most others do, that's why.

And an understanding that there are people out there waiting for their goods - unfortunately for some, they are waiting for you!

Steph - the 'C' may be for "Can't be botherered", "Can't read", "Can't get another job" cause no else is stupid enough to take me on - won't get a good reference anyway! BEWARE - might also mean "Could get sacked"

12/05/08 @ 17:04

Comment from Scunthorpe driver

could not agree with you more andy c. thats the attitude i have now along with most of the other drivers at our depot. How does the saying go? oh yes your not given respect, you earn it

12/05/08 @ 19:57

Comment from Scunthorpe driver

Andy C
your comment about the berkley brothers, i have heard this many many times and agree when i hear it. and another thing, if we are supposedly part of LWSDG, how come our firm is skint? that would probably be a question best asked to the infamous berkley bros.

13/05/08 @ 07:58

Comment from Chris

My first experience of HDNL,

Order placed with Amazon on the 5th May, email received a couple of days later saying package had been dispatched.

Checked tracking information today "14th" to see the following.

Arrived at depot on the 8th
Arrived at local depot on the 8th
Out for delivery on the 9th
Arrived back at depot on 9th

Since then it has sat at depot, no attempt to contact us or deliver the parcel not even on the 9th.

Phoned them up, was told they where waiting to receive delivery instructions from myself even though nobody had informed me of this and even though no attempt had been made to deliver the package.

What a joke this company is.

14/05/08 @ 14:33

Comment from Jane

HDNL are no longer part of LSDG.

They are entirely stand along since May this year.

They have the same owner but are not part of Group any more.

As for the tax benefits, I doubt very much they outweigh the considerable investments the Barclays are continusously coughing up (Â£12m new HHT's)

14/05/08 @ 16:20

Comment from Steph

Heh, heh, heh.

Just trying to picture Andy C driving one of those lovely LDVs!

They're such macho vans!

Sounds about right for HDNL though.

Steph

17/05/08 @ 17:41

Comment from Apple

I ordered books from Amazon, they were suppose to arrive in 5 days. They did not arrive, a while later I checked my Amazon account and on the tracking page saw that HDNL had attempted to deliver 2 times. They did not on any occasion:

1. Leave a card
2. Call me (checked and my details were all correct on Amazon)

Common sense tells me they are not a pack liars, and perhaps they didn't leave the card because they couldn't find house, but if this was the case why didn't they call me?

I managed to find the depot number of the New Cross Depot on this blog :0207 732 1444

I called the depot and they told me they had sent the parcel back to Amazon. They were polite but not professional - they complained to me about their computer system.

I called Amazon, they listened and then reordered the books for me and promised to send these with a delivery company that was *NOT* HDNL, the next day I received my package delivered via Royal Mail, no problems.

My advice to anyone who is ordering items via Amazon and what I would have like to have known before I purchased:

If you want your package delivered to you so that if you're not home then they leave a card and then you pick the package up at the local postoffice - Then pay the extra money for Royal Mail delivery. Royal Mail leave your package in a safe place ie the post office where you can collect it when you're available.

If you are out during the day, then don't order anything where HDN delivers, because if you're not home you won't get your package and be subjected to poor service. Supposely they leave a card, but you then need to pick it up at their depot which could be miles away. Not good if you don't have a car, or a morning to waste picking up books. In my case they didn't leave a card so it's was up to me to chase it up with Amazon.

I did eventually get my package, but it was only after it was sent via a different delivery company. I won't be ordering from any website where I'm aware HDNL are the delivery company, it's just too risky.

On a positive note, if you're reading this and work for a Delivery company other than HDNL this is clearly an opportunity for your company to step up and offer your services, check what the tender process is, as clearly HDNL is doing a poor job and all the complaints about them prove it and pretty soon Amazon will realise it's position is being severly damaged by the delivery part of its service! Good luck.

17/05/08 @ 19:34

Comment from Fran

I meant to finish my story, re the Tesco air matress we ordered for next day delivery on the Thurs/Fri.

Even though we cancelled it, and Tesco returned our money - HDNL still tried to deliver if the following Wednesday. Almost a week late.

To call the company retarded would be an insult to retards

I want to buy a HD TV from Argos, but have emailed them to say I'll ONLY buy it if they don't use HDNL to deliver it.

20/05/08 @ 15:06

Comment from Fran

Andy

Given that I don't have a car, it's hardly likely, is it?

Twat.

21/05/08 @ 14:10

Comment from Tornirsk

What an outfit. Wanted to pick up a parcel from the local depot, ahving received a card with no info what-so-ever. The call centre did not even know that. Before I could go any further I 'need' to open an account with them!!!! Which included name, address but also my DOB. What is that to do with them. I'll be writing to my supplier urgeing them to change couriers. Absolutly rubbish.

22/05/08 @ 20:05

Comment from Brain

Had my first experience with Hdnl through Amazon. Got a tracking number and tracking it at the moment.

Date Depot Action Reason
19/05/2008 00:00:00 Customer Parcel Data Received
19/05/2008 23:53:48 Sort Centre - Droitwich Spa Sorted

Thats it.
Gave them a ring and they dont know where its gone. The item should be scanned every day according to them so its gone missing.

22/05/08 @ 22:15

Comment from Ian Stewart

Just for information, the customer service telephone number is changing shortly to 0844 556 7000.

23/05/08 @ 10:11

Comment from Jane

Andy C.

No answer cause I didn't have access to the net.

Speaks volumes to me that you were White Arrow/Reality - need I say more? If Business Express had not taken over your totally loss making company, you would be out of a job. The newly formed HDN have to struggling to make a profit ever since. If you are so smart, go and get yourself a better job! Go on, you're so good, they must be lining up to take you on.

Yes, I have several years experience of delivering parcels, that's why I know what the likes of you get up to! With the skeltetons you obviously have in your cupboard you would never progress to a better job would you? Or are you a do as I say not as I do type - yes, I think you are.

What about the time drivers take off to go to the doctors, dentist etc, it's not just those that work in depots you know, I can assure you of that.

As for the Argos contract - Ex Reality! The wine contracts - Ex Reality!

People that live in glass houses.................

23/05/08 @ 13:16

Comment from Jane

Tornirsk

You have been given the wrong information. You should not be asked such questions - and you don't need an account, phone them back and challenge them.

I am sorry to say you have been given a bum steer!

23/05/08 @ 13:19

Comment from Rory

My package got delivered today at 10:30ish. It waws in fact supposed to be delivered today.

All good so far.

I wasn't told it was delivered until 17:00ish and then I was told that it was delivered "over the Red Gate behind the house".

It was supposed to be delivered to our office (admittedly in a house). In a street with terraced housing (which you cannot get behind) none of which has a red gate.

I checked and all postal details are correct.

I think the books I ordered (Â£60-Â£70 worth) will probably end up being sold on ebay.

24/05/08 @ 00:10

Comment from Rory

My package got delivered today at 10:30ish. It waws in fact supposed to be delivered today. All good so far. I wasn't told it was delivered until 17:00ish and then I was told that it was delivered "over the Red Gate behind the house". It was supposed to be delivered to our office (admittedly in a house). In a street with terraced housing (which you cannot get behind) none of which has a red gate. I checked and all postal details are correct. I think the books I ordered (Â£60-Â£70 worth) will probably end up being sold on ebay.

24/05/08 @ 00:14

Comment from Jane

To all whinging drivers - just read the earnings some drivers have mentioned on here - then tell everyone how 'ripped off' you are

Enough

24/05/08 @ 10:38

Comment from Jane

andy c

I see you make no comment on Argos, wine, loss making Reality etc.........

Did a stint at BusEx did you - didn't like having to work for your money so went running back to Reality - to make them even more of a financial disaster?

Come across someone who actually knows far more than you haven't you? Believe you and me, you drivers don't know the half of it.

I'll not be leaving or reading any further comments on this site - it's just used to sabotage the company that is paying your mortgage! Think on..........

24/05/08 @ 10:43

Comment from Andy.c

Aaaw, you said it Jane!
"Just look at the wages SOME drivers earn"
Not MOST or ALL, just SOME.
And dont think for one second that you can make us believe that you wont be back on here coz I know how addictive this site is and you will be sat there reading this comment right now

Are you married Jane? I like a girl with spirit! We should hook up

25/05/08 @ 12:31

Comment from Andy.c

Andy and Jane
sitting in a tree
K.I.S.S.I.N.G.

25/05/08 @ 12:36

Comment from carol walker

I am waiting for a collection of an item from Argos. I was given a collection time slot of between 7am and 6pm!!!
The company collecting is HDNL. Looked up their website to phone to try to pin down the collection time.....at least morning or afternoon would be helpful!
No numbers on the website, not even a feedback form or email address. I was told there is no contact details because they are an internet company? I only came across this site by accident.What a service! I was told the drivers in the local areas just decide when and where they will deliver and are not given time slots. I have had to take a day off work, and work for an agency so won't get paid. I have managed to get argos to send me Â£50.00 for losing a days pay.......but I am still fuming, I have no idea what time they will come and I have been up since 7am, could have had a lie in. Can't do anything with the day, can't even go to the shop!!

27/05/08 @ 09:57

Comment from Fran

Does anyone know if Comet/Currys/Dixons use HDNL?

27/05/08 @ 12:26

Comment from Stuart

**Final Warning**
Any comments that contain abuse directed at another poster will be deleted in full, along with any future posts (and don't try and hide behind another name or email - I can still tell).

27/05/08 @ 16:40

Comment from Scunny driver

Its one rule for one, one rule for another. That is fact

29/05/08 @ 11:01

Comment from Fran

Andy

There is ZERO chance of me using a company that uses HDNL. Seriously. Especially given the attitude exhibited by people like you to people who have legitimate complaints. If there was any chance at all, I'd have done it by now. I've gone from buying Amazon stuff about twice a month to... well, it's been about three months since I bought anything from there. It just won't happen. now I actually ALWAYS check what delivery method they're using, and if it's HDNL I walk away.

Must make you feel very proud to read that.

29/05/08 @ 17:00

Comment from Giles

i ordered a item from halfords after 5 days i was wondering where it was so i phoned halfords and they told me that it was a a depo and promised next day delivery. next day cam it did not arive so i phoned halfords and was told that it was delivered yeaterday and a knowone was in they left it under a plant in the front garden and did not post a note through the door saying where it is. but after a day of not knowing as soon as i found out i went out to get it and i had gone. this is how crap HOME DELEVERY IS!!!!!

29/05/08 @ 19:24

Comment from Scunny driver

Giles
I can see where you are coming from, but this is about Home Delivery Network. And I do believe that we dont deliver for Halfords!!

29/05/08 @ 20:48

Comment from Scunny driver

One of my favourite comments from a customer,
Cust-"Oh, so you finally found us then?"
Me-"Yes love"
Cust-"Cant understand what took so long"
Me-"Try putting a name on your house"
Cust-"Well the postman can find us"

The postman probably comes everyday..................Where as I don't. Just shows what kind of people we deliver to. And this is not even the start.
Hope your well Andy and keeping sane ! !

30/05/08 @ 10:26

Comment from another driver

Back again after a long break, must be addictive this site, todays classic, carded customer yesterday, returned today note on door, DRIVER CALL BACK AFTER 7.00PM OR SUNDAY!!!!!!!!!!!!!!!! not even a please, I ask you??

30/05/08 @ 18:38

Comment from James H

Date: 30/05/0805
Depot: Customer Action: Parcel Data Received

00:00:00

Can anyone "in the know" or preferably from HDNL tell me what the above tracking status entry mean? What does it mean by Depot: Customer.

I am worried that my parcel has been delivered to the wrong place and been signed for!

31/05/08 @ 21:39

Comment from James H

Right cool.

Just that I was guaranteed delivery yesterday so got a bit concerned. Hopefully arrive tomorrow then.

01/06/08 @ 16:49

Comment from Fran

James

Did it actually get delivered on time?

02/06/08 @ 16:55

Comment from Andy.c

Aaaaw, Fran
You must suffer from OCD too?

02/06/08 @ 17:22

Comment from Discountdiva

NEW NUMBER FOR HOME DELIVERY NETWORK (HDNL)
0844 8111 816
They ARE able to track your parcel without the number but using your postcode, name and address.

02/06/08 @ 18:19

Comment from Jo

These people are sick
I was meant to have my BT hub delivered on Monday I waited till 8pm at home all day afraid to go out in case it came, and nothing not even a car the driver didnâ€™t even come round, so I rung them up on that number BT gave me and gave them hell as well as BT and she said she will get it delivered to my work address but not till Wednesday because they depo was now shut and they wont be able to change it until it opened on Tuesday, I said fair enough half trusting them. I was told if I didnâ€™t want it delivered there I can wait till Saturday, I said to her why should I have to wait a week for it Iâ€™ve already waited 1 week. And the nerve of her to suggest me staying in all Saturday again!!

Today is Wednesday and surprise surprise no parcel still, apparently it hasnâ€™t even left the depo even though I got told that it would be with me today, I am so sick and tired of this and I am obviously not going to get it unless I go myself, so off I will go from Cobham to Gatwick, just to pick up my hubâ€¦ why in the hell BT trust these people to keep their customers satisfied is beyond me.

04/06/08 @ 13:10

Comment from Linda

This was a very long comment list!!!

Firstly I wanted to say that on the road today, my husband was nearly in an big accident with a HDNL driver today. Luckily there was only a smaller damage to the vehicle and this will probably now going to up my insurance! I have sent off an email to customer service as you do not have a number to ring - no wonder why.

It also seems like the drivers are not appreciated by the firm according to this page and I believe it is down to the firms higher level to organise it better for drivers and give them some time to actually deliver their parcels.
Going through google in regards to HDNL it does not look good so please W*lter Bl*ckwood, it is your responsibility and please take your job more seriously.

Anyway no wonder why drivers are stressed and almost got my husband in an big accident today!!

Do something about it HDNL!

05/06/08 @ 13:42

Comment from Mark the driver

I have read a lot of the wall of text on this thread, Id like to add my 2 cents to the arguement as an ex-driver of HDN and Nightfreight.

What a lot of customers do not realise is as a driver, speaking from my own experience you have normally got 60-70 "drops" to get off each day and need to achieve a 95% delivery rate to avoid losing the bonus which makes the job worthwhile. This is one of the reasons that drivers will chuck parcels over fences, leave behind bins or talk a little old lady into signing for a parcel yards away from your house. I have at one point delivered 1/2 Tonne of gazeebo 300yards up the road from the customers house as i managed to find someone stupid enough to accept it. If your house is "off the beaten track" from the town and the driver is running behind, he is of course going to miss you off and say you were carded, as "carded" will not affect his bonus as its beyond his control, simillary if he was unable to locate your property he will say carded so to as avoid being penalised himself. All he does is fill in the info on the carded form, rip off your section and dispose of it, retaining the company section as proof he tried to deliver (or not as we know) and all is well for the driver, if you complain it will be assumed the customer has pretended not to recieve the card so they will get a del faster

06/06/08 @ 14:02

Comment from Mark the driver

So what you need to do as a customer is fight fire with fire, Dont accept the reason for non- delivery as the dreaded carded. If its a nice day say you were sat in the front garden all day. If its pissing it down explain that due to vandalism you have cctv set up monitoring you door/driveway 24/7 and nobody showed up, similary say a note was on the door to leave goods at rear/with neighbour etc. Dont let the 18yr old kid in the transport office fob you off, ask for the depot manager, if he wont help take it further. Once the goods have been dispatched from amazon they absolve themselves from the issue, your direct contact is now with the courier. Remember the biggest roar in the jungle demands the most respect, dont be frightened PLAY UP!!! ring on the hour every hour if needbe, inform them you will be taking further action via the ombundsman or trading standards etc, most of these couriers now have are iso recognised and are keen to keep to the agreed practices

06/06/08 @ 14:10

Comment from Dickie

well well - its been a few months but I'm back again. Having carefully avoided any 'supersaver' delivery offers from online retailers I've be snared by our friends at HDNL again. So I've been in for 2 working days and apparently I've been carded each time without any evidence of the card or someone doing the carding.

It turns out that when I call to re-arrange that my tracking doesnt even have a name or address on the system. Now I know this is more likely to be a fault between the supplier and hdnl - but I'm left wondering how a parcel with no address gets carded.

Perhaps 'carded' means something else in slang terms that I'm not familar with. :-)

09/06/08 @ 12:05

Comment from Noob

Great help - thank you so much for the very difficult to find amazon customer service number

11/06/08 @ 14:11

Comment from Skyhigh

Here we go again.

Stayed in yesterday for my BT broadband equipment to be delivered. When it did not arrive I contacted BT. Oh no to my horror I discovered the courier was HDNL.

After another day wasted waiting in today I found this site and a tel number courtesy of SAYNOTO0870 and contacted HDNL they "there has been a miss sort and it has gone to the wrong depot" Unlikely to arrive now before next week, assuming we will not be carded again :-(

I hope BT listen and never use them again.

11/06/08 @ 17:35

Comment from Andy.C

Aaaaw, Skyhigh, that aint ever gonna happen. All the companies love us coz we're soooo cheap.

ps
If its just the home hub your waiting for then you no longer need to sign for them so if you had a safe place to leave it you wouldnt have to wait in for it.

The BT Vision pack needs to be signed for.

12/06/08 @ 17:28

Comment from Sylvia

HDN attempted to deliver a camera to me but I was out. They did not try to get any of the neighbours to take it in but left me a card. I telephoned and was offered the next day delivery but unfortunately I was going to be out so asked for Friday. I was told that this would be OK and so I have stayed in all day today but no parcel has come. I telephoned and was told "Sorry they forgot to put your parcel on the lorry"! Now I am expected to wait until Monday and then stay in all day again. I think that I will cancel the order and go into town and buy one it will be more convenient. I thought internet shopping was suppose to be easy.

13/06/08 @ 16:40

Comment from Carolyn Carter

HDNL - Unbelievable firm..!!! Amazon dispatched our order on 11th June and the email send estimated arrival Friday 13th. Today (Mon 16th) I've looked at tracking to discover the parcel had been rec'd by Yeovil depot on 12th and out for delivery on 13th - and then back into Yeovil delivery due to "incorrect address". The tracking on HDNL site said they were now "awaiting advice" [no-one had contacted us!].

The address they have is correct. thanks to Anne-Marie here (see above) I got the phone no. for Yeovil depot and they said they couldn't find us because there's no street name!!! We live in a village - THERE ARE NO STREET NAMES!!! after a long wait, a bloke said they used multimap to find places but that it wasn't as good as it used to be!!!!!!!!!!!!! The biggest home delivery firm in the UK and they rely on multimap and NO initiative!!! -(it's shown on Google maps and Somerset CC website also shows our house, no problem!)

We "should get the parcel tomorrow" [17th]!!!

Talk about inefficient idiots! ~Seeing all these messages here, I'm amazed they're still in business - I am about to write to Amazon now.

16/06/08 @ 11:29

Comment from Mr A

Carolyn Carter :

I worked for a company that used HDNL and more ofen than not they were very good. At times you would get the odd driver that'd do something stupid but under the pressure they're under from their company to get 'drops' off in a day it's understandable that silly things happen.

Also, 'awaiting advice' means that your depot has kindly asked the company that sent the parcel (Amazon I presume) for some information they need with regard to your address. The fact that your parcel turns up late after this is infact due to the slow response from the sending company, not the delivery company.

16/06/08 @ 16:27

Comment from Johnny

Having ordered items online from five companies two weeks before our holiday the only company that could not make the delivery to our address, where my husband is 24/7, was Millets via Home Delivery Network. The first day we received a card through the door, but despite the two of us being at home, we heard no doorbell. I phoned the number on the card as it was near our holiday date and I wanted to make sure we received our goods the next day. A very helpful woman added a note to the delivery info to â€˜Ring the bell long and hardâ€™, she also took my telephone number and we agreed that if they did not get a response they could leave it with a neighbour as a signature was required. This was not necessary as my husband is renovating our house and would be in all day.

Next day I called my husband at 12.30 and no delivery had been made, I called again at 16.00 and still no delivery. He said he had been checking the letterbox on and off all day and even taking one, of two doorbell chimes in the house, with him when he went to the garage.

I called Home Delivery Network and was shocked to be informed that their records showed that they had tried, unsuccessfully, to delivery our parcel at 11.53. I explained that this was impossible and also no card had been left. The response I received was disappointing as they â€˜just did not understand how this could have happened, and perhaps our door bell was not working, we did not hear it etcâ€¦â€™ I explained we needed the parcel for our holiday, which was only a couple of days away and they said I could pick it up from the depot 40 miles from our house. I said I would pick it up and was told that they would call me in 24 hours to confirm it was there. I told them this was not acceptable and I wanted to pick it up that evening, the depot eventually called back 25 minutes later to confirm my parcel could be collected.

I went to pick it up and again lodged a complaint with a supervisor onsite, who did listen or understand what I was saying and again was trying to find every excuse under the sun for why my parcel was not delivered, even suggesting without knowing the property that they could not deliver if they could not get through the door, inferring I lived in a multiple occupancy building, I live in a 3 storey 4 bedroom house.

Anyway I had my parcel and made my way home, another 40 miles. When I arrived my husband said he had something to show me, a card from Home Delivery Network stating they had tried to deliver the parcel a second time, with a note â€˜HAVE WAITED 10 MINUTES NO ANSWERâ€™ as this was the second attempt I had to call to arrange delivery. This card was delivered at the same time I was picking up the parcel 40 miles away. I called the number on the card and was again met with a veil of disbelief and they could not understand what had happened.

It does take a genius to work out that our parcel had probably never been near our address before I brought it home.

My husband again told me that he had been looking in the letterbox on and off all day and the last time was at 16.45 just after I called to say I was going to pick up the parcel at the depot.

I am disappointed with the attitude of the Home Delivery Network people as they take the stance that it is the customer at fault. Not sure if the responses I received were either a defence as they are aware of the issues we have encountered or just towing the company line.

18/06/08 @ 09:52

Comment from Andy.C

Sounds to me like your hubby was having it away with the next door neighbour when I called and was too scared to tell you that he'd missed me.
Why would I have attempted to deliver your parcel if your parcel was at our depot???

18/06/08 @ 17:45

Comment from i hate thick customers

1348 comments since dec 2006?
My depot delivers 5 times that amount of parcels per day.

My favourite customers are
1. Always out at work. Why order stuff to be delivered and sometimes pay extra for next day when you have no intention of being in?
2. Smelly houses. With a plethora of cleaning equipment and chemicals available from their nearest pound shop, why do some people insist on living in their own filth? They are the ones that order the most.
3. I know why, they cant order it and have it delivered the lazy smelly f**kwits
4. Can you come round the back; this is my most hated response to a knock on the door I get. Usually from a mid terrace so I have to traipse past 5 other houses back yards, dodging the dog sh*t as I go. I often sing out loud tip toe through the dog sh*t (to the tune of tip toe through the tulips) mind you it does save the customer getting off their fat lazy ar*e and unlocking the front door.
5. Rabid dogs that â€œwonâ€™t hurt youâ€ but more often than not do. I will make a point of stating now to all you loving dog owners who allow your pet to leap out at me; if it bites I will sue! I am still driving about in the car the last claim bought me. And am currently up to 16 grand in dog bite claims I have been awarded over the last 20 years
6. re point 5, please keep your beware of the dog sign up, that way I will get double if I claim off you!

I could go on and on but quite frankly I cant be bothered, if any of you had half an ounce of sense you would get off your fat lazy backsides and go to the f**king shop and buy whatever crap you need. And before you start I work full time and Saturdays but I manage it.

And for Christ sake who gets their holiday stuff from millets? You must be a right posh bunch; glad Iâ€™m not going on that one! Usa this year and not one item bought from millets. I bet you take tesco bags with you when you do your shopping at aldi too!

19/06/08 @ 23:19

Comment from i hate thick customers too

Things gormless customers say, and what I would like to say back

Oh I hate these things â€“ just like the last thousand or so customers I have been to (scanners)
These things always make your writing look like a 5 year olds â€“ no thatâ€™s you, youâ€™re just thick otherwise you would have a job and be out at work instead of ordering crap off the internet or telly.

Whatâ€™s that? â€“ Itâ€™s a fu**ing letter bomb you gormless freak, oh my mistake the picture of a lawnmower on the box suggests that inside could actually be a lawnmower. Unless of course it is a bomb in which case youâ€™re fu*ked.

He wont hurt you, good otherwise I will kick the dam dog to death and then make you eat it. Raw.

Can you come round the back? â€“ can you get off your arse you fat lazy bas**rd, thatâ€™s if you can tear yourself away from Jeremy fu**ink Kyle. And werenâ€™t you wearing that nighty yesterday when I called round at 1pm, and for Christ sake go and have a wash. You fu**ing stink.

Whatâ€™s that â€“ Jesus marry and the baby orphans not you again, you only ordered the dam thing yesterday you thick tw*t.

Can you take this back â€“ no fu*k off, you smell and I donâ€™t want the stench of your filthy disgusting health hazard of a house in my van all day.

I hate you all

19/06/08 @ 23:40

Comment from Steph

I think you need therapy urgently Mr/Ms/Mrs Driver.

20/06/08 @ 23:12

Comment from Andy.C

Steph
They made need therapy but they made me roll!!!

21/06/08 @ 12:33

Comment from Jessica Peers

Would anybody be interested in sending their problems with HDNL to watchdog.
I'd like to see them get burnt on that show.

23/06/08 @ 11:54

Comment from Andy.C

Ha ha, good luck Jessica!
You will get absolutly no where but go ahead and waste your time.

24/06/08 @ 17:09

Comment from Common Sense

Jonny.Why would a driver come to your house and not bring the parcel with them?How does that benefit them at all when they would only have to return again?

From what you have said it seems that your husband simply didn't see the outcard left by the driver until it was too late.Obviously thats the drivers fault for not having Mr.Tickle arms and not putting them through the letterbox in plain sight

24/06/08 @ 20:23

Comment from Mark P

Well, I just spent this afternoon doing an interview with Watchdog, in preparation for the new series later this year.

Andy:

"Aaaaw, Skyhigh, that aint ever gonna happen. All the companies love us coz we're soooo cheap."

From what research has uncovered, HDNL may not be around by the time Watchdog airs

25/06/08 @ 01:09

Comment from Andy.C

Mark P
Ha ha, you reckon?
Care to make a wager on that?
I will see you here in 3 months and I bet Im still employed by HDNhell.
Is Watchdog that crappy, time filler show thats on BBC1 when everybody is watching Emmerdale?

25/06/08 @ 16:55

Comment from Andy.C

Jessica......
Wow! Your a hottie, lets hook up!

25/06/08 @ 17:10

Comment from £1 per week for 40 weeks

Because I had such a crap day on Monday I did a little exercise whilst out delivering.
I fixed a card to the dash of my van and whether a customer was either in or out they got a tick on the card.

Anyway I loaded 145 parcels/ collections which turned out to be 109 deliveries due to multidrops etc.

Out of those 109, 58 were in, but more alarmingly 51 were out. Out of those 51 there were 5 that I just couldnâ€™t get rid of at all

It peed me off so much I wonâ€™t be doing that again.

Take that to watchdog!

By the way those 5 I took back didnâ€™t just disappear I had to do those on top of todayâ€™s work. And guess what 3 of those werenâ€™t in today either.

Now then what were you saying about crap drivers?

Oh yes we are all crap, doesnâ€™t stop you ordering every other day though does it?

26/06/08 @ 00:19

Comment from Stuart

The drivers on here seem to be confused about what people get upset about. Let me make it clear:

- if they're not in and the driver doesn't leave a card (but marks his delivery schedule as 'carded'.)
- if they're not in and the driver leaves the parcel with a neighbour / in the garden / by the wheelie bin, without putting a card through the door advising them.
- if they are in and no attempt is made to deliver and no card is received (but the driver marks it as carded.)
- if they are in and the driver (for whatever reason) quietly knocks before putting a card through the door. It's happened to me but I was fortunate enough to be close to the door to see it happen and ask him what the f*ck he thought he was playing at.

Now, if you, as a driver, can hand-on-heart say you've never done any of the above, then the people posting on here aren't complaining about you. If you are penalised or inconvenienced by HDNL's procedures and end up with more work the next day because of non-deliveries, then take that up with the management, it is not the customer's fault. Dealing with recipients not being in goes with the territory of delivering internet orders. If you want a job where you don't have to handle that can't of hassle I would suggest you approach your local newsagent about getting a morning paper round.

26/06/08 @ 01:15

Comment from Andy.C

Ooooh Stupot, that was a bit harsh!

26/06/08 @ 05:46

Comment from Andy.C

Cmon Stu, youve got to admit there are a lot of thicky customers on here complaining about things that are their own fault. It is not our fault if the customer is not in and it is not our fault that the customer has to drive 40 miles to collect their parcel from the nearest depot. Thats just life...
Its not our fault that the customers door bell doesnt work or there is no safe place to leave their parcel.

Just google some of the other delivery companies including Royal Mail and you will find an equal ammount of complaints about exactly the same things.

Lets all spread the word of love and live happily ever after

26/06/08 @ 16:36

Comment from Stuart

Of the hundreds of complaints here, there are about two that I remember thinking it was their own fault. If you can find more then feel free to post the date and times they were posted.

26/06/08 @ 17:01

Comment from Andy.C

Yes but lets not forget that the hundreds of complaints are all that have been left since 2006.
If you compare that to the millions of parcels we have delive....... Oh why do I bother saying the same things over and over again, lol.
Im an excellent driver but its good fun winding up some of the plum heads that post on here.

I like you Stu, you give good blog.

26/06/08 @ 18:28

Comment from Barry.T

I work with Andy & he is a legend at our work place!
Every week he prints the funniest comments off of this site and we all have a damn good laff.
I could go on and on about the pillocks I deal with on a daily basis but its all been said before so I wont bother.

26/06/08 @ 18:40

Comment from Stuart

Thanks for your comment Barry. What an odd coincidence that you and Andy appear to live in the same house.

26/06/08 @ 19:32

Comment from Andy. C

Damn and bugger you technical wizz kids!
Caught me red handed.
If it hadnt been for those pesky kids.....

26/06/08 @ 22:28

Comment from £3.50 per week for 40 weeks

35k per year + 6 weeks holiday + bamk holidays paid keep me with this shower and nothing else.

its a means to an end like any other job

27/06/08 @ 20:19

Comment from £4.50 per week for 40 weeks

search out acts hdnl and join the forum, you can have a propper rant direct ant the drivers there

before you start the batteris are going in my kybord and i can find any more around th hous

27/06/08 @ 20:22

Comment from d j casey

the number has now changed to 08448111816 i found this by searching on google as there is nothing on the website! apparently my address cannot be found even though they have deliverd here before?!? the woman on the phone however wes very helpfull

28/06/08 @ 11:57

Comment from no work to do

I work at HDNL (18 months)and I'm afraid to say the majority of workers do sit in the office with nothing to do, easiest money I have ever earnt.

Thanks Andy!

02/07/08 @ 16:52

Comment from Justin

Just wanted to add that I was expecting a parcel yesterday which never showed. No card through the door etc etc.

Found the number of their Reading depot and rang up prepared to complain. Turns out the van broke down (apparently) and it should be delivered today. Chap I spoke to was very helpful. Not rude, and apologised for the delay.

Looks like the best way to get these things resolved is ring the depots direct.

saynoto0870 dot com

Has lots of the the numbers.

03/07/08 @ 09:47

Comment from bob

all these people cannot be liers. In my expirence of HDNL is a very poor service, it is run by amatures. Three times i ordered a lap top from littlewoods and three times the lap top was stolen by a HDNL member of staff.

So in the end i went to pc world and purchased a lap topp....

HDNL are full of theives .....

05/07/08 @ 23:05

Comment from bob

putting the customer first lol yea right !

It should read putting the customers property in your pocket.

Three lap tops they had !

05/07/08 @ 23:09

Comment from Braaiman

From the above postings, there seems to be an awful lot of disatisfaction with Home Delivery, which I am sure in the minds of the posters is justified.

I can only comment on their service as I have found it. I have received 3 deliveries from Amazon in the past 2 months and 1 each from Argos and Sainsburys in the past 6 months. In all cases the goods arrived on time and the delivery people, pleasant and helpful. All deliveries were made by the Basildon depot.

Note that I have no connection with the company nor with anybody employed by them.

09/07/08 @ 05:28

Comment from TJ

We Waited in all day yesterday for HDNL to deliver a parcel from Dabs to my girlfriend. Despite their website stating that the item had been loaded onto the van for delivery, nothing turned up. our property is on a main Bristol road and the doorbell works (We had another caller the same day who had no problem) and I had spent most of the day sitting at my desk by a window overlooking our front path, no van stopped and the doorbell never rang. yet come the end of the day the item had been recorded as a failed delivery and we had apparently been "carded" It must have been an invisible man in an invisible van who left an invisible card is all I can say.

09/07/08 @ 14:26

Comment from Lindsay

Aberdeen Depo Number: 01224 249299
They call themselves a courier company!! What a joke! Anyone know the Droitwich Depo number?

Lindsay

10/07/08 @ 09:47

Comment from Normal

Littlewoods catologue use this service and so far they have been really good and prompt and we are pleased with them but we missed a delivery yesterday "our fault" and are not able to wait in, so wondered if anyone has the number for the oldbury depot. I would rather have the choice to collect than wait in

10/07/08 @ 11:47

Comment from Jason

Well, it gets worse I'm afraid......it seems that John Lewis is using HDNL for next day deliveries as well. This is a good model for aspiring businesses....be crap at what you do but negotiate well and you will grow rapidly. I suffered for a week without broadband in my new build home because HDNL could not find my street even though it is on Royal Mail's database and I had been receiving parcels there for weeks.
It seems that they do not use satnav or even the royal mail database but in fact they use the A to Z streetmap (that is probably from the 1970's as they can get them cheaper).
Also, the agent on the phone confirmed that THEY WILL NOT CALL YOU IF THEY CANT FIND YOUR ADDRESS as they do not issue their drivers with company phones. The commitment to customer satisfaction is obvious....if your address is not found then the package plays musical depot and vans for a few days by which time the contents are probably destroyed from all the tossing on and off and then it is returned to the origin as failed.

I paid John Lewis for Saturday delivery.........if it is not delivered today the my intention is to CANCEL THE ORDER CITING THE FAILURE TO DELIVER AS THE REASON. I URGE ALL THOSE WHO STAYED HOME / TOOK TIME OFF AND DID NOT RECEIVE PACKAGES FROM THESE JOKERS TO DO THE SAME AND MAKE SURE THAT THE COMPANIES WHO USE THEM KNOW THAT YOU WILL NOW THINK TWICE BEFORE ORDERING WITH THEM AGAIN!!!!!!!!!!

12/07/08 @ 09:13

Comment from Jason

Well, it gets worse I'm afraid......it seems that John Lewis is using HDNL for next day deliveries as well. This is a good model for aspiring businesses....be crap at what you do but negotiate well and you will grow rapidly. I suffered for a week without broadband in my new build home because HDNL could not find my street even though it is on Royal Mail's database and I had been receiving parcels there for weeks. It seems that they do not use satnav or even the royal mail database but in fact they use the A to Z streetmap (that is probably from the 1970's as they can get them cheaper). Also, the agent on the phone confirmed that THEY WILL NOT CALL YOU IF THEY CANT FIND YOUR ADDRESS as they do not issue their drivers with company phones. The commitment to customer satisfaction is obvious....if your address is not found then the package plays musical depot and vans for a few days by which time the contents are probably destroyed from all the tossing on and off and then it is returned to the origin as failed. I paid John Lewis for Saturday delivery.........if it is not delivered today the my intention is to CANCEL THE ORDER CITING THE FAILURE TO DELIVER AS THE REASON. I URGE ALL THOSE WHO STAYED HOME / TOOK TIME OFF AND DID NOT RECEIVE PACKAGES FROM THESE JOKERS TO DO THE SAME AND MAKE SURE THAT THE COMPANIES WHO USE THEM KNOW THAT YOU WILL NOW THINK TWICE BEFORE ORDERING WITH THEM AGAIN!!!!!!!!!!

12/07/08 @ 09:16

Comment from Karthik

Hey guys, same probs for me expecting for the deliery from Amazon but this is the new number for HDNL 08448111816

14/07/08 @ 14:21

Comment from superscrew

i am a driver for HDN and i have to admit, the thing that grinds me the most is people who order nxtday items that need a sig to be left and are never in, you then leave them a card and get back to the depot and have an otis report complaining that they were in ALL DAY and the driver never called!!! Bare faced cheek. As for the comments about why don't we ring you prior to trying to deliver, my round averages 150 parcels a day, most are single drops, so thats 150 phone calls a day average 1 min per call, thats 2 n half hours added to my day no to mention the cost to ME for MY phone bill. Please all get of your high horses and give us a break, we deliver more parcels daily than any other company in the country and you cannot label all us drivers as the same. As for the call centre staff in scouseland they will tell you whatever they need to so's to get you off the phone, ask you driver for real honest answers and 99.999999999% of the time you will get sense.

14/07/08 @ 19:26

Comment from marco

As a bit of light entertainment, I recently ordered some books from BookPeople, HDNL attempted to deliver while I was out. The card they left said nothing other than IN GREEN BOX. Now I'm sure Holloway isn't the only place where a large plasic box with a lid outside is used for recycling, and guess what, they left the parcel on recycling day. So got home to an empty upside down green box. Genius! Must admit I think this is hilarious, what initiative
And fair play to BookPeople, who immediately arranged a replacement, to be delivered by parcel force.

15/07/08 @ 17:34

Comment from annoyed customer

I ordered my items on evans, i ordered it at 11am and was told it would be delivered the next day. As i paid for next day dispatch at a Â£5 delivery charge i was told it would be here enxt day delivery before 12 o'clock. So here i am 2 days after ordering at nearly 4 o'clock with no jeans. 28 hours after the promised delivery time. According to my track and trace it was loaded onto the van yesterday at 9.14am, I've stayed in now waiting for this item as I cannot go out until i recieve these clothes, very important that i get it now. And i still have not recieved them despite the promised before 12 o'clock next day delivery. Waste of Â£5 delivery charge if you ask me. I should of just paid for Â£2.50 delivery charge and waited for 2 days, because thats how long I've had to wait.
Crap company to be honest. I certainly won't be using evans or Home Delivery Network again.

18/07/08 @ 15:55

Comment from annoyed customer

I ordered my items on evans, i ordered it at 11am and was told it would be delivered the next day. As i paid for next day dispatch at a Â£5 delivery charge i was told it would be here enxt day delivery before 12 o'clock. So here i am 2 days after ordering at nearly 4 o'clock with no parcel. 28 hours after the promised delivery time. According to my track and trace it was loaded onto the van yesterday at 9.14am, I've stayed in now waiting for this item as I cannot go out until i recieve these items, very important that i get it now. And i still have not recieved them despite the promised before 12 o'clock next day delivery. Waste of Â£5 delivery charge if you ask me. I should of just paid for Â£2.50 delivery charge and waited for 2 days, because thats how long I've had to wait and I still haven't receieved them.
Crap company to be honest. I certainly won't be using evans or Home Delivery Network again.

18/07/08 @ 15:58

Comment from Annoyed Customer

I was to recieve a parcel from boots on 17th. It didnt turn up even on the 18th. My wife was home the whole day on both the days.

On HDNLs track and trace, it shows "Unable to Deliver" and reason "other".

Does anyone know what it means?

18/07/08 @ 17:56

Comment from Steve

Another case of "cannot locate" here I'm afraid. Despite waiting in all day, no phone call to say "I can't find you, can you give directions". The house is not hard to find, every other company I've used has had no problems.

It is a shame that Marks and Spencer have used this company. Their customer service team informed me they have just renewed the contact as well.

I will be making a formal comment to M&S on Monday, the only way to resolve this is to let the HDNL customers (i.e. not us but the companies we buy from) know our complaints.

19/07/08 @ 18:58

Comment from Telephone Numbr HDNL

The telephone number for HDNL on this website has been changed to 08448111816.

I am waiting for a parcel to Nuneaton. It started at Droitwich but now has travelled 104 miles (pass my house) to St. Neots depot. Whoops they made a mistake and now has to travel to Leamington Spa. What an awful company not to supply a phone number to the public.

21/07/08 @ 13:30

Comment from Tina

Well!!!!!! another failed delivery: but a new telephone number: 08448111816

Hope thats helpful

was told they could not locate the premises - I have lived here foor 19.5 years - what lies!!!!!

21/07/08 @ 13:57

Comment from nigel green

** Deleted abusive, illiterate comment from a driver **

23/07/08 @ 10:13

Comment from Matthew Wood

Parcel booked through DHL and put out through home network. Tracking shows aborted visit, my details are correct and I work from home so there is no chance of a missed delivery and no card left for me!

This is Friday and there is no Saturday delivery option. The phone number at the top doesn't work now, it's been changed to a dud line. The best you can hope for is to wait for a call back (no time period given) or wait for a couple of days so that you can cancel your order and collect a similar item locally. That's what I've done.

25/07/08 @ 16:45

Comment from M Godley

Hey,

The NEW number for Home delivery Network is:

0800 0515 506

29/07/08 @ 14:54

Comment from Fran

The number shown, at the top of the page, for getting hold of Home Delivery Network has been changed.

You can still get through via the old one but it's just a recorded message saying that the new number to dial is:

08448 111 816

Good luck!

01/08/08 @ 09:37

Comment from jillian

I am waiting for a parcel of mobile phone and accessories I ordered from Tesco last Thurday evening. On friday the "where's my parcel" note said it was depatched for delivery the next day, but after staying in all saturday in vain I rang Tesco on monday morning.They said they could tell it was only then about to be loaded into the van; I rang the 0844 8111 816 and was told there had been a failed delivery- they had been unable to locate us. I was told the driver does not have a phone. All other carriers have drivers who can ring to check exact location.
They couldn't locate us on monday, and today, tuesday, I couldn't stay in for a third day in a row so have asked them to try again on Friday, when I will hang balloons from the gate! Worst carrier ever!

05/08/08 @ 21:06

Comment from Mawgen

Moved house and now this delivery driver we have is useless. Wrong telephone number on the card - ask for some more! Write the new number on?

No parcel number given.

No one answering number at Wembley Depot.

Before we moved house we had a regular driver who gave her mobile number on the card and couldn't do enough to help!

We have always had problems wuth larger parcels through home Delivery Network.

Jon and James - please note: I do not choose to use your company.

09/08/08 @ 10:54

Comment from Millie

I paid for next day delivery from Amazon and they were a bit slow off the mark, but delivery was set for 8th August with Home Delivery - no problem.

So I sat at my desk (overlooking the drive) and spent the day working, watching out for my parcels. My whole family were home all day and we were actively watching out for the parcel to arrive. Royal Mail delivered something else, but nothing from HDN.

I check the website today to see what happened and what do I find? The parcel has miraculously been delivered. Not bad, considering there was no van, no driver, no card and... most importantly... no parcel.

Hopefully Amazon will send a replacement via Royal Mail as I don't see this one getting fixed any time soon.

09/08/08 @ 19:18

Comment from Charlotte Kelley

Just found out joy of joys my order from Topshop is being delivered by the Home Delivery Network...these are the incompetent, lying, deceitful people who have stopped me from using Amazon. Now I discover that Topshop is using them, I will have to stop using their online service. Usual story - they claim to deliver, say they failed, don't leave a card, they repeat this exercise until they give up. I then have to hope they send the goods back to Topshop then hopefully I'll get my money back. By reading the threads here I've discovered they don't deliver to flats! So this is why I'll never get my goods from them. Call themselves a delivery company when they don't deliver to probably a third of the people in this country? Unbelievable!

13/08/08 @ 15:49

Comment from Charlotte Kelley

Just found out joy of joys my order from Topshop is being delivered by the Home Delivery Network...these are the incompetent, lying, deceitful people who have stopped me from using Amazon. Now I discover that Topshop is using them, I will have to stop using their online service. Usual story - they claim to deliver, say they failed, don't leave a card, they repeat this exercise until they give up. I then have to hope they send the goods back to Topshop then hopefully I'll get my money back.

13/08/08 @ 16:03

Comment from Harry S

Oddly enough, i ordered an Xbox360 from amazon about 5 days ago, but i live in Jersey. Keeping a beady eye on the tracker, it now says "SOTON DEPOT - 3RD PARTY CARRIER". After following the saynoto0870 comment, i got in touch with someone from soton. She was very courteous and explained it to me in plain and simple English. Obviously i haven't got the package yet from Jersey Post (watch this space) but my first impressions are good. Maybe service changes depending on where you live or who you get?

13/08/08 @ 17:58

Comment from Sue

I have just had a massive row via an upstairs window with a Buslem delivery driver because, due to being disabled, I couldn't get downstairs quickly enough to sign for my parcel. Her revenge? Return the parcel as refused, what a cow. I phoned HDN who would not talk to me unless I confirmed that my husband, the parcels's receipient, had give his permission. It was me who paid for and sent the damn thing as a little surprise for him. I will never use Amazon or anyone else who uses this odious little firm again.

18/08/08 @ 16:27

Comment from James

Well I'm waiting for a delivery Andy, so you might have a fresh one soon. Fingers crossed.

22/08/08 @ 15:59

Comment from Blow me HDNL

I hope you could help me andy because i've just become the next victim of the HDNL issue. I purchased a camera through Amazon on saturday and the estimate delivery was for today (tuesday) and at 2:30 i just saw a HDNL van pull up outside house number 22 (mine being 21) and saw the driver "attempt" to deliver and then leave a card. Realizing that this guy had the wrong house i went outside to explain the situation... but he was already driving off.. i'll be at work tomorrow AND thursday, so no doubt they will "attempt" a second delivery and fail.. no matter what house they "attempt" to deliver to... HELP?!

26/08/08 @ 15:52

Comment from Stuart

I'm coming round to the opinion that us (the customer) chasing HDNL direct is counter-productive. It means the retailer doesn't get visibility of all the problems, so as far as they're concerned it's probably just the odd item going missing. If they were called every time a problem occurs like the previous commenter's, they would soon get the message.

26/08/08 @ 16:38

Comment from Phil, Sheffield

Just to set the record straight that it's not all bad, my TV from Amazon arived 4 days after ordering (no fast delivery paid for) by HDN, delivered by a pleasant driver from their Chesterfield depot. Mind you, I was in the first time he called!

28/08/08 @ 13:15

Comment from Reggie F

I get a card from HDNL. says second attempt when I never had the first. Speak with the call centre who advise it will be redelivered Monday. "But I wont be in as I am at work - can I pick up from the depot tomorrow (saturday). Depots not open. You can pick it up during the week from the depot....but I am working.
So they advise they can deliver and leave with the neighbour.....so why didnt they do that today. This is a House of Fraser order. Well I wont shop there I'll go back to John Lewis. HDNL Home Delivery - No Luck

29/08/08 @ 20:42

Comment from jeffery

we deliver for john lewis as well right pain in the behind they are all single drops with pods hate them

31/08/08 @ 21:07

Comment from Tanya

I havent actually had a problem with HDNL previously until today!

Been waiting all day for my next day delivery parcel from Asos and suddenly it says its been delivered on the track and trace section. I rung up my local depot (Reading) and spoke to a lovely lady who really did everything she could to help me. She informed me that the driver had placed it in my side porch with gateway. I sadly dont have a side porch with a gateway! I have to ring up tomorrow to speak to someone who can hopefully tell me which house my parcel has been delivered to. I'm going on holiday tomorrow so i really want my parcel.
Makes me feel quite sick to think i could easily lose Â£65 of my hard earned nurses wages!!
Was quite shocked to read all the above comments.
Fingers crossed i'll be a happy customer tomorrow with my new clothes for my hols! (Please!!!)

01/09/08 @ 22:39

Comment from Andrew

Contacted Amazon about HDNL's awful service to complain. Did this last time and was promised this awful company would not be used for me. Low and behold they have been so I will not be ordering from Amazon again. Anyway received an email in reply to my complaint/comment as follows:
quote:
Thank you for sending Amazon your suggestion.

We use carriers which we have found provide the best service for our different dispatching options. For UK customers, our orders are delivered primarily by Royal Mail First Class. For added efficiency and coverage we also use Parcelnet, Parcelforce, City Link and HDNL.

Please know that our ordering system automatically assigns a carrier to your order when it is ready to dispatch. We can not comment on the carrier we will use for the dispatch of
your orders, until they are actually dispatched since our system is fully automated.

However If your address is residential, and no one will be available to receive the package, you may leave a note asking the driver to leave the package with a neighbour or building manager. While it is up to the driver's discretion, they usually comply.

Kindly be informed that when an order is dispatched the choice of carrier is based upon a variety of factors and it is not possible for us to assign a specific carrier to a particular order or customer. We expect all of our carriers to deliver a high level of reliability, however, and where this has not been reached we will take the appropriate action to improve our services.

However I will be sure to pass your message on to the appropriate department in our company for consideration. Customer feedback such as yours helps us to continue improving the selection and service we provide. We appreciate the time you've taken to write to us.

We are in a position to provide your comments to the team who are responsible for the delivery methods employed by Amazon. It is feedback such as yours that promotes change in our ever changing company. Although we cannot guarantee an imminent change as a result of your complaint, we would like to assure you that it has been taken seriously.

I included this websites address to Amazon so when they think they are getting good service from this carrier perhaps someone will read this and visit this site to see how appaling they really are.

02/09/08 @ 23:18

Comment from Louise

What can i say about Home Delivery Network..... Nightmare!
I paid for next day delivery however they could not find location so took my parcel back to the depot - i had no phone call no nothing!
The day after i received a phonecall from the depot giving me a number to call after waiting 27minutes on hold it finally cut off! I found this website and rung the above number, i got through to a helpfull guy who gave me the direct number if you call this number - 01132 380343 you get directed instantly!
I will never use this courier again!

04/09/08 @ 08:33

Comment from Antony

If your house doesnâ€™t have a visible house number or name, how do you expect some body to find it??

Yes you can put it into a sat nav or a mapping system but that will only give you the centre of the postcode so still means numerous houses to choose from.

People say that they have had parcels delivered there before?? Sometimes drivers like to take time off so if you want somebody to attempt to deliver a parcel this will obviously be a different driver who is not as aware of the route.

When or if you receive your parcel check the address, is it missing your village name or any information that could help with the delivery as it happens all the time that the company you have ordered your item from do not put the full address on or sometimes a completely different one.

You asked for it to be delivered to a neighbour because you are not going to be in? This is fine if the neighbour will wait in all day for your item but rarely they will and you would be suprised how many neighbours will refuse to take parcels in for their neighbours (Because they are always taking in parcels for them, they are too big, the customer takes ages to collect them from the neighbour, they donâ€™t speak to each other, they have fallen out with them, they are just going out, they will be out when they get back) you hear it all.

Donâ€™t forget if the driver doesnâ€™t deliver them he isnâ€™t getting paid for them in a lot of cases.

You say you are not receiving cards saying the driver has attempted the parcel? Do you have a visible house name or number as the driver may be struggling to find the house and maybe is trying another house he thinks to be yours?

People say about how hard it is to contact HDNL but the only way HDNL can contact the likes of Amazon is via an email like system called otis, these firms will only use this method of contact with HDNL so if HDNL have a query with an address or cannot locate a house they can take upto 2 days to get a response from them with any more information or a customer contact number e.t.c.

And donâ€™t forget it may be nice to think the driver only has your parcel on his van but he can on any given day have upto 200 different houses to drive to, locate and try to deliver a parcel to.

If company give you an estimated delivery date and time, donâ€™t forget they still have to get them to HDNL in time to meet this delivery slot if not it will be late as HDNL will get it a day late and cannot deliver today what is received tomorrow, if you are given a delivery time this is an estimate made by the company on the average times historically a driver has delivered to that postcode so this could be very wrong.

And last but no means least it is so easy for a company such as Amazon to blame the delivery firm for a late delivery but in reality they do not meet there despatch times with every parcel and these arrive late into HDNL depots.

As you may be aware from this blog I work for HDNL.

BUT I will admit they have problems as does any other company there are numerous parcels which get to the wrong end of the country (Some may even get stolen),there are bad drivers working HDNL(Some even pretty sh it) and some of the staff donâ€™t care as much as they should. But HDNL is the one of the market leaders in home delivery and delivers for the highest profile customers in shopping such as Littlewoods, M&S, John Lewis, Amazon, Argos, Tesco, Empire, BT,
boots, Bid TV, Homebase River Island, Top Shop, Asos, Halfords, Pets at Home and many more high profile blue chip companies and for the amount of parcels HDNL deliver failure rate is very low, a major reason why these companies are signed to

04/09/08 @ 23:23

Comment from MattF

I looked up HDNL after checking the tracking page on Amazon's website to find out a bit more about them.

After reading the other comments I panicked and assumed I'd never see my goods.

However, they've just turned up. I Donâ€™t know what I was worrying about.

It was like the time I convinced myself I had Syphilis after reading about it on a website. The Internet has a way of playing with your mind!!

08/09/08 @ 17:04

Comment from michelle

i know some 1 who works for hdnl,and some of your comments are right what you say,but don't forget the advisors are tranied in a way to deal with customers call,so no need to comment on the advisors.
I had hdnl del a parcel for me,and i didn't have any probs.

08/09/08 @ 19:35

Comment from Steph

Ohmygod!,

I once had a delivery from HDNL. Do you think I could have caught syphilis?

Waht do those drivers get up to?

Well, this notice board really has sunk to new lows ;-{

Signing off....................

10/09/08 @ 20:36

Comment from Pissed Off

Been over 3 weeks now waiting on Delivery of my PS3.
No one on the phone seems to have a clue where it even is.

Arrgghh im gonny smash it up when it eventually gets here i think.

11/09/08 @ 17:06

Comment from Simon

We called HDNL as we had a card posted through saying they'd tried to deliver but we weren't in. However the card had no tracking number on it.

We called and they said it was at the Warrington branch and they couldn't redeliver to our work address as it was in a different area. Strange, normally they go to Bolton when they fail to deliver and have no problem delivering to work (both work and home in Manchester).

Asked where this depot was so we could collect and they didn't have a clue. In fact we've called them twice and both times they've been unable to give us an address to put into the SatNav!

Not a massive issue, as I've got it from Google now, but not ideal. Plus it's a 25 min drive there. Hope I don't have to do this again!

16/09/08 @ 11:35

Comment from di

Ahhhh missed delivery driver today. He left a card with a telephone number on for delivery, but the number is invalid! What total idiots. I'll never order from Amazon again until they change courier.

17/09/08 @ 16:29

Comment from Vexed

Sigh.

I enter my tracking number to the HDN website and it tells me that they have attempted delivery, not once but twice, both times leaving cards. Do I have a card? No.

I call the depot number (which I wouldn't have if it wasn't for this site) and the very pleasant girl sys I can come and pick it up tomorrow.

Let's see if they can find it when I'm there...

19/09/08 @ 18:56

Comment from Sally

Home Delivery Network are the worst company I have ever had the misfortune in dealing with .... just been told on the phone by an incompetent member or their staff that my parcel wasn't delivered because the driver isn't permitted to climb steps and leave his van unattended ..... therefore for the 8th or 9th time I shall be doing the job I PAID for and collecting the parcel from the depot myself wasting again more time and money on souring petrol .... I won't order from Topshop and now ASOS.Com because of HDN !!

24/09/08 @ 09:41

Comment from bawbag

If by some miracle you have read this far and are unsure about whether to use this company or not lets be 100% clear....

HOME DELIVERY NETWORK are without a doubt the worst customer service experience you will ever have. Anywhere. Ever. No really.

The entire set up is a complete joke - basically the word on a unique premise...they obviously couldnt give a flying fuck. Period. How this mob win tenders for any work at all is beyond me.

Asda Electricals use them as I have found out and after this I will never order anything from them again. I will also be telling as many people as I can how truely shit they are and not to touch HDN or any company that uses them with a bargepole. - they have managed to piss both me and my girlfriend about for the best part of a week now and still no further forward.

I pity anyuone waiting for a delivery from them. I also pity the poor bastard that eventually turns up at my door as he is likely to be wearing the cooker when I've finished.

free advice - UNDER ABSOLUTELY NO CIRCUMSTANCES SHOULD YOU HAVE ANYTHING TO DO WITH HOME DELIVERY NETWORK.

24/09/08 @ 12:40

Comment from Jokers

Now, I have mixed feelings about this. I think half of the problem lies with the companies that use HDNL. I ordered broadband from BT, and they had 17 days before my line was activated in which to send out the hub. I was told by the call-centre that it would be delivered within 7 days, and I wouldn't need to be in, as it would be left at the post office.

However, 10 days had passed, at which point I found that they would in fact be using HDNL. On the day of my connection, I waited in, but hadn't been given any tracking number by BT or contact details for HDNL, so didn't know what was going on. I had to pop out for a few minutes, and then spent the rest of the day watching the road. Ringing BT customer services that evening, they could not tell me where my delivery was, or whether any attempt had been made, but eventually gave me the tracking number (which they didn't mention needed to have an 8 as a prefix), and an incorrect number for HDNL. When I eventually got this to work on the internet tracking, lo and behold it said that they'd carded me at an attempted delivery. There was no card left at my house. (surprise?!?)

The following day, I was obviously at work, and they attempted to deliver again, this time, leaving a card. - but the card claimed it was their first attempt at delivery, did not leave any details of the parcel (no parcel number etc.). I had enough at this point, and phoned the national rate number, told them I was going to collect it, and showed up at their depot at about 6.30 at night. When I got the package, I noticed that they had ticked on the package label that they'd attempted 2 deliveries! - Odd that the first card I received, dated the 24th claimed it was their first attempt. - As such, due to their system, I could have taken the following day off work, and not received any delivery since the parcel had (allegedly) had 2 attempts at delivery, although the card told me that they'd only had one.

If a courier company is to be truly succesful, it needs to offer some sort of certainty to delivery times. With BT, I had no option to have the delivery made to a work address, and was astounded by the incompetence of the call-centre staff.

25/09/08 @ 09:57

Comment from Oliver Scott

Got a card from them the other day when they came to deliver a fridge freezer that wasn't on the van. Go Figure!!!

These details were on the card
Beehive Mill
Tel: 0800 051 5506

They told me the item had been found to be damaged and wasn't loaded but the depot didn't tell the driver.

02/10/08 @ 08:35

Comment from Sarah

I have had fun with HDNL,last but 1 parcel rec'd a card saying couldn't deliver so I rang and arranged for it to go to my neighbour. He was in all day and we had a card saying no one in - d'oh. Finally, he came the third time and caught another neighbour in and gave it to her. He did say that he didn't get paid unless he delivered so you'd think they would be eager to off-load.
This time I ordered goods on Fri 29 Sept, express del. 2-3 wking days so I guessed Tues or Weds at work. Rang yesterday and spoke to company I'd purchased from Transport Manager sent mail telling them must have TODAY. It is now 12 noon and I have rang HDNL who say it went to the wrong depot and now they do not know where it is ... am waiting for Customer Services to call me - it is my son's birthday TOMORROW ... so shall I just GIVE UP AND GO INTO TOWN AND BY ANOTHER PRESENT or should I have faith that (a) it arrives and (b) Customer Services returns my call. Frustrating or what.

02/10/08 @ 12:07

Comment from James Clayton

I have ordered some clothes from Burton and im gutted to say its going through HDNL, what annoys me the most is they cant even tell you a rough time of when they will be coming therfore today, i have missed the delivery. I went onto the website and typed in my tracking no, and all was fine and i was hoping to get an adress for the depot and i was going to go and collect it, but no luck!

They are well and truely a rubbish company and i hope someday they go into liquidation and end up in bankruptcy.

James

02/10/08 @ 13:20

Comment from adriver

james;
They are well and truely a rubbish company and i hope someday they go into liquidation and end up in bankruptcy.
well said james and there is alot of us who work there feel the same way

02/10/08 @ 17:41

Comment from Ashamed

My word,

If all you moaning, negative people put as much effort into fighting the causes in this life that really mattered then the world would be a much better place.

All these comments are just a perfect example of the blame culture that we live in.. how about you all put your words into a petition to stop/prevent rape, murder, physical, sexual, emotional abuse.

How about a bit of perspective!!!!

04/10/08 @ 10:33

Comment from bill

Good thinking. All rapists and murderers would stop immediately if they see a petition. You muppet.

06/10/08 @ 12:27

Comment from Fran

At last!!

After a 37" HD TV, two bookcases, and several large kitchen appliances (around Â£1500 in total) going elsewhere that DOESN'T use HDNL, Argos has finally got some business from me due to a product not delivered by these cowboys.

09/10/08 @ 19:03

Comment from Tom

Stay far far away from HDNL if you can. I so wish i had seen this thread before i used them....

13/10/08 @ 12:52

Comment from neo

andy untill u have a problem with home refrain from posting rubbish anyways home are the worst delivery firm going i was out and did not know i had a parcel comming instead of leaving a card or trying next door they threw the pacel over a 6ft gate in too my garden how stupid and rediculess is that i call it childish behaviour from a company that should know better

17/10/08 @ 10:30

Comment from wytewolf_2000

First experience with this company.Never ordered a parcel unless it is what my pathetic internet service Tiscali use to send me my tv set top box. Wouldn't suprise me, had my wireless router thrown through my letterbox via royal mail.
Attempt to deliver next, had to stay in incase missed re-delivery. No parcel number noted on the card therefore could track it via their website.
Tried their 0844 811816 several times today and found this site highlighting the saynoto0870 and managed to get local number. Didn't get anymore info. Just have to wait and see. These companies that want to keep their reputation intact should use fedex or a company with a bit of business wise about them.

17/10/08 @ 15:28

Comment from a bit gaga

Obviously HDNL are rated good enough by Tesco, Amazon, Argos, John Lewis, Waitrose, Next, Marks and Spencers,Burtons, Ace, Scots of stow, and many more.. Its a shame you'll not be ordering from these companies again (since you'll never use HDNL again), nothing like cutting your nose off. . but you wont be missed .. not in the slightest. plenty more where you came from. And you can sit and moan all you want but lets face it the few whiners here crying into thier cormflakes about a late parcel or an out of order phone number will make not an ounce of differance to a company the size of HDNL . . Anyway when HDNL's plan of complete world domination succeeds, whiners will be put against the wall

19/10/08 @ 20:09

Comment from neo

were do u get hdnl do deliverys for argos get it right before u post rubbish argos used too use hdnl but they now use there own delivery company hence the big blue argos van or lorry turning up hdnl use a white van with home on it omg people who think hdnl delivers for argos must be retarded or just cant read.argos canceled there contract with hdnl as people were canceling there order coz the were not turning up.

20/10/08 @ 13:13

Comment from neo

and andy we can all copy and paste what a retard no not retard because there much better then andy

20/10/08 @ 13:16

Comment from a bit gaga

'people were canceling there order coz the were not turning up.' . . . hmmm , hard neck to call anybody a retard ! Now jump of your high horse and wind your neck in .. if your going to insult anybody neo get your grammer right, sort your spelling and get your facts straight.. obviously a few steps too many for you heh? Argos still use hdnl especially in the north of scotland where it is still more financially feasible than doing it themselves. And for the west coast, Hdnl still use 3rd party carriers. Just incase you cant understand neo .. 'Argos still Hdnl use coz theyz iz good and they can drive vanz and things.'

20/10/08 @ 18:55

Comment from Ste

Must say after reading some of the comments on here i was a bit worried bout recieving my parcel.. so what i did was track down the local warrington depot number which was'nt to difficult and spoke to a nice girl by the name of sarah, she managed to get hold of the delivery driver for me and got me a spot on eta from him, i surpose inside knowledge of the industry was a big help for me, as i work for a Business Post in our Operations department so i know pretty much every trick of the trade..lol anyway anyone expecting a parcel from HDNL Warrington i sujjest contacting them and speak to the lovely sarah

22/10/08 @ 16:03

Comment from Karin Hepp

I'm totally agree that home delivery service is the worst company I ever had to deal with. I was told I get BT Vision delivered on Monday from 7am to 7pm, nothing happened, after I complaint I got told I wouldn't been at home (Iwas at home all day long not one foot I've taken out of my flat). I was then told I would get it on Tuesday but nothing happened again and I was told again they had been here but could not meet me, which was the second lie because I stayed at home 48 hours, I felt like in prision. Then I asked about self collecting, after a while I was told it is possible but I would get a call to arrange a time and to get the address. Nothing happened, I got no call and no address. After some more complaints I was told I could collect my parcel at a Depot in Eastleight which is near Southampton. I'm living in Bournemouth, how should I do this without a car. I don't think they will pay my expenses. I asked for a manager to complain but of course, there is no manager around. Maybe the managers are sitting on a Caribean Island in the sun, enjoing their live while laughing about the waiting customers.

23/10/08 @ 18:16

Comment from Graeme

I also agree home delivery network are one of the worst couriers i've had the displeasure of dealing with: the only courier i've worked with that dont give a rough eta on the day of delivery (and ive worked with at least 10!). And their number is nion impossible to get hold of!! they've now changed it to 08448111816 for anyone who wishes to call them, though I would advise against it as they're not helpful in the sllightest!

24/10/08 @ 12:43

Comment from old blue

I had a parcel delivered by hdnl today and this is at least the 20th item I have recieved through them, and arrived intact and on time as usual. The only item that was not 100% was a bt home hub because bt them selves had labelled the parcel inncorctly and missied my house name off the label.

28/10/08 @ 16:57

Comment from Jo

I too have had the same issue with this company that many others note.

I ordered an item with a swift 2 day delivery as i needed the item for the date it was due to be delivered. I note the employees comments made somewhere on this board but for me this is irrelevant. I was out for one hour for the whole day and left a note where it should be sent whilst i wasnt there. I ordered specifically for this day as I knew I would be in all par one hour.

According to HDN (for which the only number i found was here on this board), attempt at delivery was made at 12:59 today. I was in, I have a timed conversation I was having with a friend online to show this fact. No card was left despite them claiming to have done so - I checked after being told that this had been left.

Previously we have ordered a hoover and HDN claimed to have tried delivery 3 times. We received one card so they definitely had the one address but this was the only card.

On talkng to "customer services" I was told as I lived in flats the card may have been left by the door, I pointed out there is a post box and therefore this was unacceptable. I was told an email would be sent with my contact details and when i asked how i could complain, was told they would also do that. If it doesnt arrive tomorrow I have asked to go to the depot to collect the item. I was told I may not be able to collect it on the same day as delivery and told them this was unacceptable after todays performance, or lack of.

If this does not arrive tomorrow it will completely inconvenience me and the depot is not open on saturdays! The "customer services" person told me that it may be best for me to just collect at depot, to which i pointed out would be an issue as it was going to be hard for me to get to it if its not delivered tomo, I'm that desperate to get the item that this will be a last resort! After they have been paid for this "delivery" service i find the whole situation remarkable.

30/10/08 @ 17:27

Comment from Jo

I too have had the same issue with this company that many others note. I ordered an item with a swift 2 day delivery as I needed the item for the date it was due to be delivered. I was out for one hour for the whole day and left a note where it should be sent whilst I wasnâ€™t there. I ordered specifically for this day as I knew I would be in all bar one hour.

According to HDN (for which the only number I found was here on this board), attempt at delivery was made at 12:59 today. I was in, I have a timed conversation I was having with a friend online to show this fact. No card was left despite them claiming to have done so â€“ I still checked after being told that this had been left and checked my doorbell buzzer was working â€“ it was. Previously we have ordered a Hoover and HDN claimed to have tried delivery 3 times. We received one card so they definitely had the one address but this was the only card.

The "customer services" person told me that it may be best for me to just collect at depot, to which I pointed out would be an issue, if itâ€™s not delivered tomorrow, going to the depot will be a last resort as it is not going to be easy for me to find or get to as it is (I donâ€™t drive and donâ€™t know my way around the area the depot is in). After they have been paid for this "delivery" service I find the whole situation remarkable.

On a last note; I checked the address, made sure I was going to be in, clearly left an alternative delivery address in the same building whilst I was out for 20 minutes at said address (which was 40 minutes after supposed delivery) before asking to make a complaint. There was nothing wrong with the address read back to me in any shape or form. Iâ€™m not sure how HDN can deny any responsibility for any of these issues.

30/10/08 @ 17:38

Comment from Jo

Andy

Unforunately I have ordered an item which is pay monthly and that is not available in shops. Did it occur to you I may not have bothered if it hadnt told me I would get my goods in 2 days. I also feel you miss the point in that

a) no card left despite being told there was

b) no doorbell ringing to actually deliver said item as i was in and doorbell definitely works

c) drivers say leave notes and they will follow that - I did this when i was still unaware that they had apparently tried to deliver.

My issue is with the blatant lying going on. If I had been out, I wouldnt be upset. I assume you are a lucky person who can afford everything they want when they want it and have never believed what a company has said. I try to believe what companies say, especially since I have since found out from this thread that the people who said my product would be delivered today are the ones that supposedly will also be delivering the item.

My building is not easy to miss, it is the only flat you can see on my stretch of road. It also seems to matter not when we have ordered something, our Hoover still didnt arrive - things like work delivery addresses for this were used to no avail - we cancelled the order.

Also can you please explain how exactly the date I ordered something means i should receive shoddy service? Why should I not believe when it says "receive your goods in 2 days". Perhaps if it hadnt said this I wouldnt have bothered.

30/10/08 @ 19:25

Comment from a bit gaga

Is it possible the driver made an honest human error? Maybe took the parcel to the wrong address and carded it. Easy done especially if its a new driver or a temp. Example - 20 longview Broxburn, Bathgate could mistakenly be delivered to 20 longview Bathgate. Combined with the added pressure of delivering more in this increasingly busy period. It's unlikely to be a 'blatant lie' as it doesn't benefit the driver by failing in a delivery. Another option is to call your depot and speak to a member of staff there who can communicate directly to the driver other than via a call centre. I noted that the depot numbers are listed above.

30/10/08 @ 22:14

Comment from Jo

Spoke to depot who reiterated address, confirmed delivery to which i gave the response - but i was most definitely in when they supposedly called. My address is not easy to get wrong. Downright idiotic considering postcode, shortness of road (15 houses at most with one clear block of flats), names of flats in big letters on front of building, only purpose built flats (which ok may still be easy to miss), only building big enough on the rd to have the number of the flat im in! etc.

Next time, Andy, you feel as frustrated as those of us receiving this "service", I hope you get the same response as you currently give to others in this frustration. You currently have your freedom of speech as do I. If you really feel like this, then why bother posting?

Yawn Yawn to your post.

People are venting their upsets here and you just put them down ignoring how they feel and i feel with just reason considering all people here are venting the same annoyances. There is no excuse for the shoddy practise displayed. I know for a fact I would be noticed for doing this (which i hasten to add has been pointed out by a driver that they get paid if there is a card issued - no wonder they earn more than you average person) and fired if i did this - no excuse would be accepted (i.e. if they really are practising what is noticed on this board i think it may come under fraudulent claims and subject to trading standards - although i admit this may be wrong). There may be good drivers but there are obviously still a few letting down the side! In my job we get moaned at about being consistent in the way we deal with issues and disciplined if we dont, I expect this from others. As mentioned by workers of HDN they are set specfic protocols which do not appeared to be followed - is it coincidence that this many people do no receive cards whilst waiting at home for deliveries? I know I will not be able to take another day off to wait in hope!

I would hate to be a customer of any company you owned

31/10/08 @ 00:02

Comment from Jo

I also went to any possible address on my road in case (took me 1 minute as I know the woman whose address is closest to mine) - no card

31/10/08 @ 00:05

Comment from eric

Couriers that only do 9-5 and not weekends are useless to those who work for a living. Their call centre even refused to provide me with their depot details until after 3 futile delivery attempts. No useful contact details on their website. Didn't think companies like that still existed.

31/10/08 @ 10:25

Comment from a bit gaga

I agree eric... 9-5/mon - fri couriers are pointless..you've came to the right place son. Hdnl start at 6am till whenever the vans empty (today 6:30pm) so for 'those who work for a living' its a winner... mind you, to be honest you'd think that if some moron was going to order something and probably not be in for delivery, they'd arrange an alternative delivery adderss... I'm sure the drivers would love to drop a parcel off at 11:15pm , but probably have a life outside of work

01/11/08 @ 00:14

Comment from a bit gaga

btw ... cant sit here all night ... working tomorrow (sat)

01/11/08 @ 00:16

Comment from a bit gaga

Jo ... sounds like you've got a complete twat of a driver or a temp doing your round... which is unfortunate.. All I can suggest is you put a formal complaint into your local depot addressed to the 'Operations manager'. I'd be peeeeeeeeed off also, as long as I was sure it wasn't a simple mistake..

01/11/08 @ 00:21

Comment from a bit gaga

Home Delivery Network Ltd , Heathfield Industrial Estate , DEVON , TQ12 6TN , 01626 832545
Home Delivery Network The , Hitchin , HERTFORDSHIRE , SG5 1RT , 01462 421336
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NG , 023 8061 9866
Home Deliver Network Ltd , Lynx Trading Estate , SOMERSET , BA20 2NZ , 01935 432924
Home Delivery Network , Sunderland , TYNE AND WEAR , SR2 8QS , 0191-564 0924
Home Delivery Network , Dafen , DYFED , SA14 8QW , 01554 777877
Home Delivery Network , Warwick , WARWICKSHIRE , CV34 6QP , 01926 311404
Home Delivery Network , Rochdale , LANCASHIRE , OL11 3JR , 01706 352537
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NT , 023 8061 8398
Home Delivery Network , Yate , AVON , BS37 5QZ , 01454 316101
Home Delivery Network , Glenrothes , FIFE , KY6 2RU , 01592 773297
Home Delivery Network , Stoke On Trent , STAFFORDSHIRE , ST6 4PB , 01782 836071
Home Delivery Network , Park Royal , LONDON , NW10 7UA , 020 8961 8774
Home Delivery Network , Bolton , LANCASHIRE , BL3 6AX , 0870-154 5414
Home Delivery Network , Fareham , HAMPSHIRE , PO15 5ST , 01489 581544
Home Delivery Network , Lenton Lane Industrial Estate , NOTTINGHAMSHIRE , NG7 2TG , 0115-986 0431
Home Delivery Network , Gateshead , TYNE AND WEAR , NE10 0ES , 0191-495 2211
Home Delivery Network , Oldbury , WEST MIDLANDS , B69 3EX , 0121-552 5541
Home Delivery Network , East Kilbride , LANARKSHIRE , G75 0YA , 01355 233085
Home Delivery Network Ltd , Newbridge , MIDLOTHIAN , EH28 8LD , 0131-333 3651
Home Delivery Network Ltd , Morley , WEST YORKSHIRE , LS27 0BN , 0113-253 8226
Home Delivery Network Ltd , Basildon , ESSEX , SS14 3DT , 01268 286666
Home Delivery Network Ltd , Mitcham , SURREY , CR4 4HX , 020 8685 1032

01/11/08 @ 00:24

Comment from a bit gaga

Home Delivery Network Ltd (HDNL) 0870 1545400 020 89618774 London - Park Royal

Home Delivery Network Ltd (HDNL) 0870 1545400 0115 9860431 Nottingham

Home Delivery Network Ltd (HDNL) 0870 1545434 01978 291559 Wrexham
Also for: 0870 1545400

Home Delivery Network Ltd (HDNL) 0870 1545400 01489 572462 Southampton area

Home Delivery Network Ltd (HDNL) 0870 1545400 020 76358094 New Cross Branch - SE London

Home Delivery Network Ltd (HDNL) 0870 1545400 01622 710084 Maidstone office

Home Delivery Network Ltd (HDNL) 0870 1545400 020 89032772 Wembley Office (NW London)

Home Delivery Network Ltd (HDNL) 0870 1545400 01293 565351 Crawley Depot HDNL were formerly Business Express!

Home Delivery Network Ltd (HDNL) 0870 1545400 01983 *removed* Isle of Wight Depot for Home Delivery Network

Home Delivery Network Ltd (HDNL) 0870 1545400 01480 211185 St. Neots, Cambs

Home Delivery Network Ltd (HDNL) 0870 1545400 01462 421336 Hitchin, Herts

Home Delivery Network Ltd (HDNL) 0870 1545400 01926 311517 Leamington Spa (covers Midlands)

Home Delivery Network Ltd (HDNL) 0870 1545400 0121 5525541 Oldbury depot, Birmingham West Midlands

Home Delivery Network Ltd (HDNL) 0870 1545400 01772 620358 Preston, Lancashire

Home Delivery Network Ltd (HDNL) 0870 1545400 0118 9451184 Reading - Deacon Way, Tilehurst
Also: 0118 9413939

Home Delivery Network Ltd (HDNL) 0870 1545400 020 86851032 Mitcham

Home Delivery Network Ltd (HDNL) 0870 1545400 01603 486101 Norwich

Home Delivery Network Ltd (HDNL) 0870 1545400 020 85509611 Woodford

Home Delivery Network Ltd (HDNL) 0870 1545400 0113 2538226 Leeds - Morley

Home Delivery Network Ltd (HDNL) 0870 1545400 0113 2380343 Leeds - Gilderston

Home Delivery Network Ltd (HDNL) 0870 1545400 029 20779779 Cardiff

Home Delivery Network Ltd (HDNL) 0870 1545400 023 80619866 Eastleigh

Home Delivery Network Ltd (HDNL) 0870 1545400 01304 841138 Aylesham Branch
(Whitstable Area)

Home Delivery Network Ltd (HDNL) 0870 1545400 0131 3333651 Edinburgh - Newbridge
EH28 8LD

Home Delivery Network Ltd (HDNL) 0870 1545400 0191 5653025 Sunderland

Home Delivery Network Ltd (HDNL) 0870 1545400 01706 355223 Sort Centre - Shaw, Oldham. Depot for deliveries in Manchester area.

Home Delivery Network Ltd (HDNL) 0870 1545400 0114 2444661 Sheffield

Home Delivery Network Ltd (HDNL) 0870 1545400 01294 213458 Irvine

Home Delivery Network Ltd (HDNL) 0870 1545400 01522 513753 Lincoln

Home Delivery Network Ltd (HDNL) 0870 1545400 01224 249299 Aberdeen

Home Delivery Network Ltd (HDNL) 0870 1545400 01473 287131 Ipswich
Also: 01473 286620

Home Delivery Network Ltd (HDNL) 0870 1545400 01562 827299 Kidderminster; covers Herefordshire and Worcestershire

Home Delivery Network Ltd (HDNL) 0870 1545400 01355 233085 Glasgow - East Kilbride

Home Delivery Network Ltd (HDNL) 0870 1545400 01204 793112 Farnworth/Bolton

Home Delivery Network Ltd (HDNL) 0870 1545400 0191 4952211 Newcastle upon Tyne

Home Delivery Network Ltd (HDNL) 0870 1545400 01268 286667 Basildon - Honeywood Road, Basildon SS14 3DS

Home Delivery Network Ltd (HDNL) 0870 1545400 01708 376155 Romford

Home Delivery Network Ltd (HDNL) 0870 1545400 020 77325595 London - New Cross
also 020 76358094

Home Delivery Network Ltd (HDNL) 0870 1545400 01454 316101 Bristol

Home Delivery Network Ltd (HDNL) 0870 1545400 01724 289594 Scunthorpe

Home Delivery Network Ltd (HDNL) 0870 1545400 01872 241904 Truro

Home Delivery Network Ltd (HDNL) 0870 1545400 023 80650570 Eastleigh

Home Delivery Network Ltd (HDNL) 0870 1545400 01273 517866 Newhaven

Home Delivery Network Ltd (HDNL) 0870 1545400 01626 832545 Newton Abbot
Also: 01626 833165 & 01626 835856

Home Delivery Network Ltd (HDNL) 0870 1545400 01554 777877 Llanelli

Home Delivery Network Ltd (HDNL) 0870 1545400 01782 836071 Stoke-on-Trent

Home Delivery Network Ltd (HDNL) 0870 1545400 020 86263209 Edmonton

Home Delivery Network Ltd (HDNL) 0870 1545400 01209 210842 Redruth

Home Delivery Network Ltd (HDNL) 0870 1545400 01246 260142 Chesterfield

Home Delivery Network Ltd (HDNL) 0870 1545400 01304 841138 Aylesham depot (E.Kent)

Home Delivery Network Ltd (HDNL) 0870 1545400 01793 537171 Swindon depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01708 374240 Romford depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01772 338479 Preston depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01592 773511 Glenrothes depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01463 714964 Inverness depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01925 825515 Warrington delivery office

Home Delivery Network Ltd (HDNL) 0870 1545400 01782 836071 Burslem depot

Home Delivery Network Ltd (HDNL) 0870 1545400 0191 5653025 Sunderland depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01782 599889 Stoke depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01293 517004 Gatwick depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01492 593554 Wrexham & Llandudno

Home Delivery Network Ltd (HDNL) 0870 1545400 020 85514468 Woodford Green

Home Delivery Network Ltd (HDNL) 0870 1545400 01793 537171 Swindon depot

Home Delivery Network Ltd (HDNL) 0870 1545400 020 89032772 Wembley depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01327 703821 Daventry office

Home Delivery Network Ltd (HDNL) 0870 1545400 01273 516181 Newhaven depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01254 57243 Blackburn depot

01/11/08 @ 00:26

Comment from Roger

As the UK's largest dedicated home delivery and collection service HDNL is proud to deliver 300,000 parcels and large consignments in every postcode ... every day.

01/11/08 @ 07:33

Comment from Alan

i have researched HDNL. if anybody is interested in complaining (my order was 'LOBBED' over the back gate into my compost bin and wasn't found for 2 days, plus, no delivery card left)or tracking an order and are pulling their hair out as i was.... after lots of research and phoning companies that use the HDNL 'service' here is the number.08448111816. Ha Ha ... got 'em
Alan

03/11/08 @ 10:45

Comment from Alan

i have researched HDNL. if anybody is interested in complaining (my order was 'LOBBED' over the back gate into my compost bin and wasn't found for 2 days, plus, no delivery card left)or tracking an order and are pulling their hair out as i was.... after lots of research and phoning companies that use the HDNL 'service' here is the number.08448111816. Ha Ha ... got 'em Alan

03/11/08 @ 10:47

Comment from Laura

Having received a note through my door telling me of a failed delivery and that my parcel was at a neighbours house, I went to collect my parcel unfortunately it was not there! Panic after reading many many negative reports on this thread, I used the phone number provided and called my local office (Inverness) and they couldn't have been more helpful, correct address of where parcel was left was given very quickly. I did use the direct 01463 number as opposed to the customer services team number, so no being in a queue and having to wait tens of minutes. In less than a 2 minute call I had the information needed. I for one am a happy customer.

03/11/08 @ 14:17

Comment from Helena

HDN has changed their number

New number is: 08448 111 816

03/11/08 @ 15:11

Comment from a bit gaga

If people contact thier local depots instead of these bloody call centres they'd be speaking to somebody who actually knows what they are doing and can communicate directly to the drivers ..... Btw, Inverness is a top Depot !

04/11/08 @ 21:10

Comment from Danny Collins

Well, I paid for next day delivery between 9am and 5pm from an online store.

Ordered it so it would arrive on a day that I am not in work so was sat watching tv all day, where infact I can see the front door and anybody approaching it.

Apparently, according to online tracking, they tried to deliver and nobody answered so they left a card in my door.

No knock on the door,
No parcel,
No card was put through.

I rang up and they are supposedly going to redeliver today between 7am - 7pm (which are their delivery times, not 9-5)

We'll see if it gets delivered but I really doubt it.

06/11/08 @ 08:30

Comment from Irritated!!

Why do the shops use this company?!? Shocking service...

"oops! it went to the wrong depot... it MIGHT be with you on Monday!!!"

Avoid!

07/11/08 @ 11:36

Comment from Sarah

I tracked my parcel on their website and it said they have tried to deliver my parcel twice. No card was left either time as the delivery driver couldn't get in to our post box as we live in apartments, we have a communal post box on the main door!!

I tried to get a postcode from where my parcel is being held as i was willing to drive a 60 mile round trip to collect it but customer services are unable to give out this kind of information, what!!!

Hopefully my 21st birthday present will arrive on Thursday, only a week late.

I think the MD of this company really needs to sit down and read these complaints and try and orgainse a business that works.

A phone number that is available would be a start??

11/11/08 @ 21:03

Comment from tim Butt too

delivered mon 3/11 110 - no complaints. tue 4/11 163 - no complaints. wed 5/11 150 - no complaints. thur 6/11 136 - no complaints. fri 7/11 158 - 1 complaint (Delivered to craigrog farm instead of Craigrog croft) sat 8/11 - 106 (out of sector) - no complaints. mon 10/11 106 - no complaints (collected and redelivered original parcel to Craigrog croft) tue 11/11 172 - no complaints

11/11/08 @ 22:48

Comment from Kelly Pereira

Carded? I was in and no one called. I swear they have no idea what a card looks like!!! No card was posted!! Apparently arriving today? we'll see........

13/11/08 @ 14:45

Comment from Kelli

Carded? I was in and no one called. I swear they have no idea what a card looks like!!! No card was posted!!

Apparently arriving today? 1 week after, we'll see........

13/11/08 @ 14:48

Comment from Stuart

To the HDNL employee complaining that I'm only allowing one side of the story: I warned earlier that any offensive comments or comments with bad language would be deleted. Yours were both so they were.

16/11/08 @ 22:38

Comment from karen

Another PHONE NUMBER FOR HDNL

I've had the same problem many have had of not receiving a card through door, and only find outing by tracking delivery online.

I have called this number and the lady was helpful and promised delivery tomorrow - we shall see!

0844 8111 816

I live in Birmingham, so I am not sure if this phone number I was given was a national number or one for the Birmingham area.

Good luck with this company everyone!

17/11/08 @ 10:32

Comment from Alex

Dreadful, dreadful, dreadful. It's now 3.45pm - have been waiting in all day for the third attempt at an Amazon delivery. I had no idea they'd already made two attempts as they'd failed to leave a card either time. I contacted Amazon who re-arranged with HDN for a third delivery today. Had a funny feeling so I googled HDN for a phone number. Admittedly helpful customer service guy told me I'm not on their list for today. Waste of time. Utterly, utterly frustrating.

17/11/08 @ 15:43

Comment from michael winstanley

What a shambles, is anybody who matters taking us all seriously? We can't all be talking rot. NO customer service, NO cards through the letterbox, NO contact from the depot when promised, NO more orders from Amazon. It is the only weapon we have, withdraw our custom and somebody might just realise that something needs to be resolved. HDNL are the nearest thing to lying cowboys since Clint Westwood in The Bad, The Bad and The Really Bad.

17/11/08 @ 19:31

Comment from lynn

Same thing today ordered a apple mac air from M&S special delivery at 6.30 tracking showed we had been carded at 4.06pm no card-no one has been near and all you get is an apology.

New number 08448111816

18/11/08 @ 19:26

Comment from MLD

These guys really sucked. Just nearly got mowed down by one of their drivers reversing at top speed along a small country road. Literally had to dive out the way. Of course, tried to find a way to complain via the website but only had mailing address. Thanks to this website, I now have plenty of ways of contacting them. So do the police!

19/11/08 @ 11:56

Comment from Jan Henderson

I'm glad I am not the only one to be a victim of this shambles of a delivery service. A card was left yesterday to say an attempt to deliver my parcel had been made. It also said it was the 2nd attempt. It wasn't it was the first.
Were supposed to deliver today, either to my home address, or my neighbour.
However, I took the day off work and have waited..and waited...only to find an email just now advising me another attempt had been made!! Phoned,customer services at John Lewis and they said a card had been left - NOT SO!!...and I have been at home, so when did they call?? Cannot take another day off on Monday, so we shall see what happens.

21/11/08 @ 17:26

Comment from Jan Henderson

I'm glad I am not the only one to be a victim of this shambles of a delivery service. A card was left yesterday to say an attempt to deliver my parcel had been made. It also said it was the 2nd attempt. It wasn't it was the first. Were supposed to deliver today, either to my home address, or my neighbour. However, I took the day off work and have waited..and waited...only to find an email just now advising me another attempt had been made!! Phoned,customer services at John Lewis and they said a card had been left - NOT SO!!...and I have been at home, so when did they call?? Cannot take another day off on Monday, so we shall see what happens.

21/11/08 @ 17:29

Comment from Dave

I will boycott ANY online retailer that uses this shower of **** as their 'courier'.

The idea that it's the customer's fault for having the audacity for being out and not realising that they are cheap is laughable and not a great attitude to enter a recession with. The posts on this thread supposedly from their members of staff sum them up completely, HDNL would do well to get their employees to sign a contract of silence if they're anything to go by.

I ordered a case of wine from Laithwates and had no idea when it would be delivered other than within a couple of days. We were carded two days on the trot and the first day I got in too late to phone the 0844 number. When I did I was bemused to find that the order had been sent out in my wife's name and they wouldn't discuss it with me. When she got home she told them it was my order and they'd have to deal with me. Fine, you'd think. The guy told me the depot would call me within 24 hours to arrange when I could collect it, the whereabouts of the depot appeared to be a closely guarded secret.
I was in the area of where I suspected the depot to be so rung them again and they refused to discuss it with me, so I assured them my wife had given permission the previous evening. She said there was no note on the system and the manager would listen to the call to check! She called back and said that 'well the manager thinks it was only permission for that particular time'! You couldn't make this stuff up!!!! My wife then called them from work to get them to put a 'note on the system' and was told 'we can't do that, you'll have to phone everytime and hand the phone to your husband'!

Eventually I pulled the number for their Maidstone Depot from somewhere I knew I would find it and rung them direct and then managed finally to pick it up.

We wrote to their director of customer services as well as complaining to Laithwaites and Laithwaites are supposed to be putting a complaint in as well, but no reply as yet, I was probably out when it arrived.

21/11/08 @ 17:31

Comment from Dave

I will boycott ANY online retailer that uses this shower of **** as their 'courier'. The idea that it's the customer's fault for having the audacity for being out and not realising that they are cheap is laughable and not a great attitude to enter a recession with. The posts on this thread supposedly from their members of staff sum them up completely, HDNL would do well to get their employees to sign a contract of silence if they're anything to go by. I ordered a case of wine from Laithwates and had no idea when it would be delivered other than within a couple of days. We were carded two days on the trot and the first day I got in too late to phone the 0844 number. When I did I was bemused to find that the order had been sent out in my wife's name and they wouldn't discuss it with me. When she got home she told them it was my order and they'd have to deal with me. Fine, you'd think. The guy told me the depot would call me within 24 hours to arrange when I could collect it, the whereabouts of the depot appeared to be a closely guarded secret. I was in the area of where I suspected the depot to be so rung them again and they refused to discuss it with me, so I assured them my wife had given permission the previous evening. She said there was no note on the system and the manager would listen to the call to check! She called back and said that 'well the manager thinks it was only permission for that particular time'! You couldn't make this stuff up!!!! My wife then called them from work to get them to put a 'note on the system' and was told 'we can't do that, you'll have to phone everytime and hand the phone to your husband'! Eventually I pulled the number for their Maidstone Depot from somewhere I knew I would find it and rung them direct and then managed finally to pick it up. We wrote to their director of customer services as well as complaining to Laithwaites and Laithwaites are supposed to be putting a complaint in as well, but no reply as yet, I was probably out when it arrived.

21/11/08 @ 17:36

Comment from chloe

hi just to let every1 know the home network number is 0844 8111816 but they took my number down as they where busy lets hope they call back as they are annoying they rang me buzzer and then no one answered i went downstairs and my parcel was on the street. how inapprotiate

21/11/08 @ 18:14

Comment from Dave

What makes me laugh is that some people that work for this firm that have clearly had a profound effect on a large number of people (the people posting here will be a miniscule proportion of those affected)seem to take delight in visiting this forum and abusing their customers! This includes bragging about their modest earnings, where they're going on holiday, attacking posters' spelling ('differance'??) and 'grammer' (!), and arrogantly suggesting that us few whiners won't make any difference as this firm are just too powerful and successful. Well that may be true, but as ANC are, apparently, about to cut about 500 jobs due to the downturn I don't think this is the time to be throwing s*** at your customers in such a competitive business. Bad news travels very fast, just ask Ratners (Who, I hear you ask? Exactly my point).

21/11/08 @ 22:20

Comment from alistair

This has to be the worst company to try and contact, have an adult conversation with and reason with!!
I took a friday off AND STAYED AT HOME to take delivery of a birthday present for saturday!! i waited till 7 and nothing!
After searching hifg and low for a number i contacted the ipswich depot! I was told that the driver tried to deliver but i wasnt in!!! Funny that, he also apparantly left a card!!! The lady at the depot did say that if the driver was back before 745 at the depot she would be there and i could collect it!! but if not it would be with me in the morning as i am in the town centre where they do there first drops!! Its now 12 on saturday and nothing!! I contacted them again via a differant ipswich number and was told it will be with me anytime before 5!! So I have to wait in AGAIN on a saturday untill i get my package and be late for a party as i have a 2 hour drive!! The econd lady at the ipswich depot then made me chuckle by telling me that the driver soesnt have a mobile phone and there is no way of contacting him to make sure A, i was getting my parcel and B a rough time i could expect it so i can go and get some lunch!! Every ten year old has a phone, but a driver that depends on information and communication can not be contacted after he leaves a depot!! mugs the lot of them!!

22/11/08 @ 12:11

Comment from highearner

May be true Dave ??? Fact!! Roll it and smoke it sunshine

23/11/08 @ 20:20

Comment from highearner

Mugs alistair ?? All of us ?? hehe . . Says you sitting in for two days waiting for your parcel... the one I've spent all weekend kicking up and down the street whilst you sit in staring at the walls .... you mug !!

23/11/08 @ 20:31

Comment from The Latest Victim

Well, here I am the latest member if the "I got scammed by the HDN".

Card got put through door, said it was second attempt. It was only the 1st attempt. I saw what turned out to be the HDN driver come down my drive with no parcel. He didn't knock he put the card through my letterbox and left "like a rat up a drainpipe".

I ask you, how can anyone defend them. I called the number on the card and a lady told me that all the numbers were busy. She arranged a callback. Of course no-one called back.

I called back the next day to complain. Of course , they said that someone did call back. I ask you?? I tried to make arrangements for the parcel to be left in the Dog Kennel but the lady refused to speak to me as it was Mrs on the records and not Mr. I said you spoke to me yesterday and I've been speaking to you for the last 10 minutes.

My wife came on the phone to tell her that it was OK to speak to me. I told the lady how pathetic that was. I said "how could she know it was my wife? I said I could have dragged anyone off the street to talk to her"

I arranged for the parcel to be left in the dog kennel and left the garden security gate open all day. Of course, it didn't get delivered. But, hey.....they left another card. I rang back to play holy $hit with them but they refused to speak to me - Data Protection Act and me not being Mrs. As my Mrs wasn't in I grabbed hold of my balls and spoke in a high pitched voice and played holy shit with them again.

With my balls firmly clenched I tried to arrange to go to the depot to collect it. They said that they didn't know where the parcel was until the driver returned. When they had this information they would call me back to arrange collection. That was 4 days ago. I'm still wating for this call...... and my Nintendo Wi.

How can anyone fefend this pile of CRAP purporting to be a Home Delivery Company

24/11/08 @ 13:13

Comment from The Latest Victim

Well, here I am the latest member if the "I got scammed by the HDN". Card got put through door, said it was second attempt. It was only the 1st attempt. I saw what turned out to be the HDN driver come down my drive with no parcel. He didn't knock he put the card through my letterbox and left "like a rat up a drainpipe". I ask you, how can anyone defend them. I called the number on the card and a lady told me that all the numbers were busy. She arranged a callback. Of course no-one called back. I called back the next day to complain. Of course , they said that someone did call back. I ask you?? I tried to make arrangements for the parcel to be left in the Dog Kennel but the lady refused to speak to me as it was Mrs on the records and not Mr. I said you spoke to me yesterday and I've been speaking to you for the last 10 minutes. My wife came on the phone to tell her that it was OK to speak to me. I told the lady how pathetic that was. I said "how could she know it was my wife? I said I could have dragged anyone off the street to talk to her" I arranged for the parcel to be left in the dog kennel and left the garden security gate open all day. Of course, it didn't get delivered. But, hey.....they left another card. I rang back to play holy $hit with them but they refused to speak to me - Data Protection Act and me not being Mrs. As my Mrs wasn't in I grabbed hold of my balls and spoke in a high pitched voice and played holy shit with them again. With my balls firmly clenched I tried to arrange to go to the depot to collect it. They said that they didn't know where the parcel was until the driver returned. When they had this information they would call me back to arrange collection. That was 4 days ago. I'm still wating for this call...... and my Nintendo Wi. How can anyone fefend this pile of CRAP purporting to be a Home Delivery Company

24/11/08 @ 13:15

Comment from Dave

Hehe nothing like a bit of anonymous trolling on a Sunday night eh 'highearner'? I'm amazed you're allowed to stay up as late as 8.30 on a school night! Anyway, for the grown-ups here, I just had a very pleasant conversation with someone (that I won't name) from the Director's Office at HDNL, as she phoned in response to the letter we sent in after our Laithwaites delivery chaos. I've rarely come accross such an apologetic response (and she certanly wasn't of the view that HDNL were in any position to start taking the piss out of their customers, quite the opposite in fact). From what she said it sounds as though changes are afoot in the way the company does business with the end customer, including making it easier to collect after missed deliveries, and this is largely in response to the complaints that have been received. She said that they are very aware of this forum (although unaware that muppets that work for them have enough free time in their busy schedule to waste being minor irritants to the rest of us) and that it has played a part in plans to change the way they do things. No company's too big to be under threat from it's own poor service and if you believe that it is then you're an idiot.

24/11/08 @ 16:16

Comment from RMB

Delivery should be expected in 2-5 days...am still waiting 8 days later....last delivery...didn't even leave a card! Absolutely useless!!!

24/11/08 @ 19:01

Comment from karen

They are totally unprofessional! I had a parcel delivered 1 day late which was fine I could live with that, but when i checked the HDN tracking website the parcel status said 'delivered, no electronic signature' when it hadn't been delivered at all and nobody had called to my house! My parcel finally arrived with a lady bless, her in a clapped out old banger of a car, no HDN white transit type van she had a peice of paper for me to sign as P.O.D., no electronic gadget that the professional companies like DHL would use. Admitted they are cheap but their service is awful. I'm not sure how they keep winning new 'contracts' with retailers such as 'River Island' as stated on their websites!

25/11/08 @ 14:02

Comment from Ali

I use the expensive next day delivery service and its still rubbish. One time I had a two part package and one got delivered fine and the other one went back to depot because they couldnt find the property! The online tracking system is currently down, and usually has a time delay of about 2 hours on a good day. The courier company we used to use had numbers to ring on their website, friendly staff who would either check the delivery sheets or ring the driver to check if it would be morning or afternoon (so you dont have to waste an entire days holiday sitting indoors) and the driver on my route gave me his mobile to ring any time if I had popped out and missed his delivery. It made sense to him to pop back if he wasnt far away rather than go back to base with it and have to come out again another day (and it made for a happy customer). I miss that level of interest in customer service now that its HDN delivering. The only reason for HDNs volume of patrons is because they are dirt cheap they and dont have to deal with end users, so the best thing to do is stop using companies who use them where possible and make it clear why.

26/11/08 @ 00:06

Comment from Ali

By the way, Im not blaming the drivers, but the company is run in the most appauling way, probably bad for staff as well as customers.

26/11/08 @ 00:30

Comment from Colin

Oh isnt hindsight a wonderful thing... if only!! If only I had read these comments, I would have purchased from someone not using HDSL.
I ordered from Amazon and was able to track my packagae today. A copy of the tracking follows:-
Date Time Location Event Details
26 Nov 2008 03:23:44 PM OLDBURY DEPOT UK Arrival Scan
26 Nov 2008 07:03:40 AM OLDBURY VAN UK Out for delivery
26 Nov 2008 04:40:43 AM OLDBURY DEPOT UK Arrival Scan
25 Nov 2008 03:10:34 PM DROITWICH UK Arrival Scan
25 Nov 2008 12:00:00 AM WEB CUSTOMER UK Shipment has left seller facility and is in transit

It left the depot on the van for delivery at 7:03 this morning and went back in again at 3:23 this afternoon. I waited all friggin' day for it! And if they say they tried to deliver it, I know they are lying 'cos I have a security camera recording every activity outside my door. Question is... will I get it before Christmas?

26/11/08 @ 16:17

Comment from megan

cant believe they call the company a delivey company. granted things can go wrong with orders but because they are so rubbish at their job they hide from you by giving you no number to call, the guy actually said they have no telephone in the aberdeen depot!! ridiculous!! the number i called is 0844 8111816 but got nowhere with them! 4 days later still waiting for my 'next day delivery'

27/11/08 @ 09:06

Comment from Dave

Abusive comments eh? Tut tut, must be staying up later than 7pm again and getting alll grumpy. Santa won't bring you any toys if you carry on like that (and he's certainly not likely to bring them if they've been sent via HDNL :-D ).

27/11/08 @ 18:08

Comment from megan

5 days later and still havent got my order

done a bit of investigating and managed to get the depot number that they said didnt exhist in aberdeen 01224 249299

fools!

28/11/08 @ 08:52

Comment from Calzone

Order from Dabs dotcom Guaranteed (?) next day delivery, shipped in time (12 oct) and it didn't arrive the next day (13 oct) or day after that (14 oct). Then I was away for 3 days, and they then attempted their FIRST delivery on the 3rd day (15 oct), and again on the 4th day (16 oct).

When I returned to find 2 cards - with the first one dated 15/10 I called them to be told the item would be sent back to Dabs as they had allegedly made 3 attempts at delivery! LIE!

Not only did a driver (or management at the Edinburgh depot) LIE about even attempting delivery on the 14th (the guaranteed next day delivery and I was in ALL DAY and working in the kitchen next to the front door!) they then refused to deliver the parcel and intended to send it back to Dabs!

After a long phonecall and with an idiotic woman at HDNL the Edinburgh depot were 'persuaded' to attempt another delivery.

The great thing was the parcel was even marked with 'first attempt made 16th oct, so the Edinburgh depot (or driver) did actually LIE about the first attempt being made as website tracking and customer service database had the 14th listed!

So, I reckon it's the drivers, they just can't be arsed to deliver some parcels so they tick the 'delivery attempted' box and go home early!

I have decided that unless my order with Dabs says 'CityLink' or 'Parcelforce' I will NOT order from them and order from another supplier.

I also moved from Amazon to PLay purely because HDNL are unreliable as hell! I thought it was just the Edinburgh depot but after seeing this page obviously not!

Sadly I just ordered another parcel and unbeknown it's also being delivered by HDNL so looking forward to another 5 day runaround for my 'next day' item!

I will be much more vigilant next time when ordering, I will NOT order from any company using HDNL!

Of course it is sad to say, as anyone losing a job is sad, but if HDNL continue like this they will lose a big contract and BOOM, thousands of jobs gone! They have to realise that customer care is important, and they are deceiving themselves if they consider their own service to be 'excellent'. Very far from it in fact.

28/11/08 @ 09:37

Comment from Calzone

re the comment from 'Andy' a HDNL driver.....

I think that explains why this company is going down the tubes. Complete f***wit.

With THAT level of brian power no wonder parcels are being left in stupid places, and not being delivered at all. He probably sifts through the parcels looking for interesting stuff before deciding whether to deliver it or not.

Eijit.

28/11/08 @ 09:41

Comment from Riz

**Deleted - until you can prove that items are being stolen**

28/11/08 @ 13:45

Comment from Riz

On impulse yesterday, i rang up a friend (i'm not using his name) who used to work for HDNL and asked if he ever had any bother or heard of bad customer complaints, and he told me himself; "we used to get it all the time but not me myself. I always delivered and my customers were in or the neighbours would take parcels for them. If not, they would go back to base then be returned. Never even been told to retry the delivery". That is why he left the job because people were questioned about missing or undelivered items.

He said if something goes off and someone finds out that some were opening/stealing goods he did not want to be involved with the company. He said it, not me. He said others have walked too and one even got fired. There's a fact for you.
-----
BTW spoke to Amazon about HDNL and also spoke to HDNL today with success and put in a serious complaint about them
because someone is lying about deliveries and their delivery tracking statements. No one messes with me when i've been in retail 17 years and know rights etc. -
--------------
Dear Mrs. R........

Thank you for contacting Amazon.

In addition to a wide selection of items, one of Amazonâ€™s aims is to provide a convenient and efficient service; in this case, we have fallen short. Please accept my sincere apologies.

Please accept my sincere apologies for this situation. I can see that you relied on us to deliver this order in time but clearly, we have let you down as the item that you have ordered, though you did not refuse it, is now coming back to our warehouse.

I am very sorry that we were not able to meet your expectations this time around. I hope that you will allow us another opportunity to prove the quality of our service to you in the future.

We continually strive to provide a high level of service for our
customers, therefore we would appreciate your feedback. Please let us know if we resolved your enquiry.

Warmest regards

Algie L.
Amazon

I've never had a problem with Amazon and know Amazon are not to blame for this one bit.

Amazon Cust Serv.
#0800 496 1081

If you all put in complaints about HDNL they'll likely to change courier. I've signed a petition mate, trust me.

28/11/08 @ 14:21

Comment from Riz

HDNL Main Call Center (apparently speaking to Alan is a good thing)
Tel: 0844 8111 816

That's if you haven't got it or cannot find it :-)
----------

Got a positive message back from one of the heads of Amazon about their carriers policy, and the rest....is good enough for me.
***

Dear Customer

Thank you for contacting Amazon with your comments about HDNL.

I am very sorry to hear that you are not satisfied with the service that you have received.

We are committed to delivering your order from the moment it is placed. We take full responsibility should any item become lost or damaged while being delivered and we are more than happy to replace these items at our own cost. This is not a common occurrence but when it does happen, we take full responsibility and will endeavour to find a solution.

Please be assured that we monitor the service that our carriers provide and if we feel that the service reflects negatively upon Amazon, we will take measures to ensure corrective actions are taken. The feedback that you have provided will be used in our efforts to improve the service.

Moreover, I can understand that you require a replacement through a different carrier.

However, we use carriers which we have found provide the best service for our
different dispatching options.

For UK customers, our orders are delivered primarily by Royal Mail and Citylink for
Super Saver, First Class and Express Deliveries. We also use HDNL, Nightfreight and UPS, typically for large or high value items. Our ordering system automatically assigns a carrier to your order when it is ready to dispatch.

Hence, we are uncertain how you would like us to proceed.

Please let us know whether you would prefer us to send a replacement, or issue a refund for the item by using the following link:

Please visit the following link to provide the information we
requested

....

We apologise for any inconvenience caused by this issue and look forward to your continuing custom.

Valliammal S.
Amazon

28/11/08 @ 16:30

Comment from Dave

No homework today Andy? What were you doing up at 5am, are you still wetting the bed? Never mind. One day, when you're at big school, you can tell the careers advisor that you aspire to work for HDNL. I expect you're off to beddibyes soon, so nighty night, don't forget the bedpan!

28/11/08 @ 17:23

Comment from Dave

I'd imagine that you're used to that particular taste in your mouth Andy, perhaps you were actually just talking in your sleep?

28/11/08 @ 22:07

Comment from alan parrott

hdnl meant to of left card though my door on thursday 27/11/08 but if he had sure i'll be able to trace parcel and arrange another delivery time but no card and no parcel, cause i ain't got the parcel number i can't get my parcel,there website is so usefull NOT!!!, and when i got there phone number i was on my mobile phone for half hour and still didn't get to speak to no one with no credit left my parcel stays in there hands. my advice to them is to hire english people to do deliverys and not forgeiners who can't find there way out of a wet paper bag or follow simple satnav directions. Will this company please close its doors for good and let a real delivery company take over please.

29/11/08 @ 10:22

Comment from Dave

There's no 'E' in juicy, but there is indeed a 'U' in c**t.

30/11/08 @ 21:36

Comment from Deborah Morgan

Oh my god! My daughter has just rang me to check on delivery of a parcel for her - just found out its supposedly being delivered by HDNL should I tell her now that there is not much chance in her getting her much awaited outfit for Saturday night???? Have phoned the number thanks to this website and they have "yes you have guessed it" promised to ring me back - well let's see!

01/12/08 @ 16:45

Comment from tony

may be this phone number my help you lot this is the mitcham(surrey) depot direct line 0208 685 1032 giving to staff only

01/12/08 @ 18:04

Comment from Scouser Ste

Yet another victim here. HDN claim they tried to deliver to me at 16:15 yesterday. They didn't. They haven't left a card. Thanks to this site, I've now got a number for them, but they've been telling me that their computer system is down all morning.

Useless.

When I rang M&S to complain to them, the customer service bloke basically said "we've had nothing but trouble with them".

Why would anyone use them? they're worse than CityLink, which i didn't actually think was possible!

02/12/08 @ 10:09

Comment from Riz

Ref: my prior message from 28/11/08 @ 16:30

I successfully got through with Amazon and HDNL will get some wordings from Amazon about my non-existant delivery, which was apparently refused...when i was sitting in all day waiting for them to turn up haha. *whatever*

Well, thankfully, i demanded a replacement order to be delivered by another carrier and Amazon complied to my request - ALL FREE OF CHARGE of course.
I received my delivery at 10:45am 'TODAY' by a lovely City Link guy and he was more than polite. Estimated delivery was 02-12-2008 and i am extremely happy for the resolve in this!! This fluff up was sorted in 4 days so i am not complaining about Amazon. Amazon have dealt with me in the correct manner by phone and sorted things very swiftly.

You just need to know how to make an efficient complaint and a polite reasonable demand helps to get the service that you expect....and i did.

02/12/08 @ 10:57

Comment from tybach

I live on another planet (about 5 miles from Scotland) and I have never had any problems whatsoever in deliveries by HDN, be they Amazon, M&S, Wine Society etc. The tracking system does work and I know the day when I will get an expected delivery because the item is shown at the local Depot (Newcastle). Never had any problems.

02/12/08 @ 12:58

Comment from JJ

Thought I would add to this. My parcel was due yesterday - to my work address. Its a reception fronted building and there are people there all day. I was one of them as I was waiting for my parcel.

At 07.21 it said loaded on to van, so I waited all day for this said van to turn up... its got to 6pm and I was wondering what was happening...

Tracked item again and it said 14.21... unable to deliver - carded.

What a load of nonsense! I was there ALL DAY and there has been no card either - BLATANT LIE on there part - and you cant deny it!

I tracked this morning and it now says parcel held!!!

Whats wrong with these people?

03/12/08 @ 07:08

Comment from Scouser Ste

As an additional to my comment yesterday, they claim to have tried to redeliver it, which they didn't and are now saying that one of the parcels is "damaged" and can't be delivered.

Will be telling M&S to either use a different courier or to cancel the order.

03/12/08 @ 09:02

Comment from Scouser Ste

And so it goes on. They have just tried to deliver the "undamaged" parcel. It was torn to hell and looked like someone had played footie with it. Told the driver to take it back. Will be cancelling my order with M&S and buying from elsewhere.

03/12/08 @ 16:06

Comment from Dave

Yes Andy I am a Plank with no life .. and a small penis. I'm sorry for any offence caused to Hdnl, yourself or my mother.. If I had balls I'd go out and do something with my life other than sitting jerking off to complaints posted here by a shower of moaning c**ts !

03/12/08 @ 21:13

Comment from Dave

**Abusive comment by a complete moron deleted**

03/12/08 @ 21:19

Comment from Juan Carlos

I ordered some boots for my wife last week. They were dispatched the following day, one week later I am still waiting for them. I have called HDN on 0844 8111 816. I have been told that my local depot is in Mitcham and their postcode is CR4 4HX. So, with Tom Tom in had I said I could pop over and collect it. Seeing that its only about a 15 minute drive it couldnt be simpler, well so you would think.

I have beeb told that I am NOT ALLOWED to go and collect my parcel. I cannot go until the depot call me! An agent told me to expect a call within 24hrs, a day later no call. So I call again and again, wait 24hrs. So today, 48 hours later I call and am told once again that I cannot just turn up, they have to call me first.

I have emailed the MD and the CS person and both emails were read today, so they do still work. But no response.

I have emailed the company who I bought my purchase through and they have been very nice about it all. Unfortunately they have chosen to use a company so unrealiable that the mud will stick to them as well.

In the future ask, if you are told that HDN will be delivering your goods, go elsewhere.

The time and effort you safe will be worth it.

04/12/08 @ 22:02

Comment from Dave

Andy I'm so sorry that it was necessary for you to post on my behalf. I realise that you aspire to be like me (if I were you I'd aspire to be like just about anybody) but unfortunately your reliance on references to genitalia, human waste products and simple abuse isn't really up to the standard of put-down that I require. However I will keep your details on file if I need anyone annoying to hang about outside the local off-licence swearing in the future.

With regard to my absence I have been dealing with matters less insignificant than yourself (and let's face it, most matters are less insignificant than you) and I have also been volunteering at the local HDNL Drivers' Low Self-Esteem self-help group. Unfortunately none of the drivers turned up, although a couple did leave cards with premium rate phone numbers on them, and we found one in the wheelie bin outside after much searching.

Here's wishing you some wit for the future.

05/12/08 @ 16:31

Comment from Fran

I waited in all day at the weekend for delivery of my parcel, having paid a premium price for Saturday delivery. It didn't come and no card was left, despite the tracking system indicating that delivery was attempted. I have since collected my parcel from the depot. To their credit Dabs have refunded my premium delivery charge, at my request, but not my 50 mile round trip to collect my parcel. The Warrington depot is at 24-27 Rufford Court, Hardwood Grange, Woolston, WA1 4RP (Tel 01925 814828).

05/12/08 @ 18:10

Comment from sally108

I think the attitudes of the hdnl staff on this site are appalling and clearly show the type of people the company employs. no wonder there are so many problems.

All the arguments by them that you should be in for your parcels delivery and why not pay extra to get a different company is ridiculous. i paid triple the amount of postage for my item to receive next day delivery waited in and nothing ever arrived.

As far as i can tell from the online tracking it is simply sitting in the local depot. why offer next day delivery services if you are unable to deliver them?

I tried ringing the local depot to be told that i need to wait till monday for the office staff to be in and when i asked if any deliveries at all were being done today so i knew whether to be in all day again just in case she simply said she didnt have a clue. What is it she is being paid to do if she is sat o a depot on a saturday, nt office staff and doesnt even know if vans are leaving with parcels on or not????

06/12/08 @ 10:48

Comment from James

HDN are the absolute worst delivery company that has ever existed,. I booked 18parcels to be collected, 1 week later after multiple failed collections a woman shows up to collect, they didnt have any room in the van for (1)parcel, The van was filled front to back(full). I went absolutely mental and refused to let her drive away until another van arrived, After about 20mins a manager called and said they would bring an empty one the following day so i agreed to that, Guess what i never saw them again!. (yet they took my money and i had to fight for 6 months to get my money back).
(avoid using DHL & City link also as i have had simular problems)

Use parcelforce they are organsised ,friendly and fast, They will be a little more in price but at the end of the day you get what you pay for.

08/12/08 @ 13:16

Comment from amy

best thing to do when using hdn is look up your local depot. using that o845 or 0870 number is useless they dont have a clue what there doing, however if you phone your local depot they can tell you exactly what is due for delivery or not. i have used hdn for 3 yrs now and have no faults watso ever they turn up the day they say at this time of year its more to the afternoon, drivers r great very helpful as are the staff in the inverness depot. people have to remember at this time of year not only are catalogues using them but other companys and people using them for personnal use. i dont know weather you all live in england and getting this hassle i was so shocked reading all your comments, but up in inverness they are fantastic they cant do enough for you, i have just phoned to see if their was any parcels on the van for me and was told there was a few and 2 came into the depot today the gentlemen went and chased the 2 that arrived this morning and put them on the van, thats what i call customer coming first, he also told me there was 2,500 parcels as of today waiting to be delivered that wont stop more coming into the depot. have a little patience at this time of year, they are trying their hardest to give people their parcels before xmas. as i say fone your local depot they r great rather that 0870/0845

09/12/08 @ 08:49

Comment from Wheresmypackage

The number for the New Corss depot is 020 7639 9979

09/12/08 @ 10:30

Comment from ally

Hi! I work for M&S at there call centre dealing with online and phone orders. I have heard countless stories from customers who have had very bad service from HDN and I take the brunt of the abuse because of them. They never bother to leave a card when a customer is not at home simply because they cant be bothered walking from the van back to the house. They say they have carded customers all the time when they very rarely do. They are an absolute joke. They will always try to leave a parcel in "a safe place" and this can be anything from the front doorstep to inside a wheelie bin !!! Since when has a wheelie bin been a safe place? Can you imagine how many germs would be on your parcel !! I have had countless calls from customers who have found there dead flowers 5 days later in a garden shed. Fair enough to leave the flowers there but at least have the decency to put a card throught the bloody door to tell the customer. Oh ! and one more rant, when a customer contacts us to say that they checked the tracking system and it says delvered when it has not been we email HDN to make an enquiry which is a complete waste of time. The answer is always the same. Driver says it was delivered. Makes me wonder how many parcels have gone astray. I think you probably can guess what Iam getting at.

09/12/08 @ 21:20

Comment from laura

i've stayed in for 3 days for a parcel which,according to the tracker, was put on the van,taken off the van-for 3 days!!!! no reason given,no delivery attempted.just spoken to someone in the depot,who although apologised couldnt care less, yes christmas is a busy time...they know that-put more drivers on??!!! And if they cant dont be greedy and take the damn contract if you cant deliver on time!!! My first week off for 6 months and end up wasting 3 damn days of it! To all you employees who say if you dont like it go elsewhere...when you order from a company they do not tell you before hand so how do we do that exactly?

10/12/08 @ 17:25

Comment from ally

Comment for Andy. Why would it be Your partly right that I dont work for M&S? Its a call centre in Forres in Scotland run by a company called Vertex. M&S is the client. They also have the Tesco contract in the same building. However Andy it seems you are just here to talk crap. Dont you actually have anything better to do ?

10/12/08 @ 22:53

Comment from laura

STILL NO PARCEL!!! HOW MANY MORE DAYS DO I HAVE TO WAIT ''ITS ONLY AN ESTIMATED DELIVERY DATE''
IF THATS THE CASE WHY PUT A DATE ON IT AT ALL?????
I WAS TOLD WHEN I RANG THE DEPOT,CANT LEAVE IT IN A WHEELIE BIN CANT LEAVE OUT THE FRONT IN SIGHT,CANT DO THIS CANT DO THAT...FUNNY CANT DELIVER EITHER!!

11/12/08 @ 17:29

Comment from David

URGENT UPDATE:

a batch of HDNL cards have been sent out with the wrong No.

Card shows contact: 0844 811816

Correct No. is 0844 8111 816

HTH

12/12/08 @ 11:43

Comment from wayne

ordered through catalogue company knowing i wouldn't be in asked for it to be left in my meter cupboard.When parcel was eventually delivered,not on day quoted, driver had broke the door in two.Cant get any response from complaining.

12/12/08 @ 18:49

Comment from wayne

ordered through catalogue company knowing i wouldn't be in asked for it to be left in my meter cupboard.When parcel was eventually delivered,not on day quoted, driver had broke the door in two.Cant get any response from complaining.

12/12/08 @ 18:51

Comment from Liz

My blood pressure is raised very time I hear the very mention of the "home delivery network". They are the very worst delivery company I have ever had to deal with. I have waited in from 7am until 7pm in the vain hope of getting parcels delivered. I can't understand why big companies like marks and spencer and amazon have chosen to annoy their customers by choosing the HDN to bring your goods. Will be waiting in again all day tomorrow in the hope of receiving my christmas present before christmas (that is christmas this year!!) I am more likely to have it delivered by santa on his sleigh than the "Home delivery network".

14/12/08 @ 22:57

Comment from sharon

This is the WORSE service ever. This company has said it has tried to deliver but cannot because it cannot access the property. Duh? It's on a main street! Furthermore, HDN is only 5 minutes drive from me. This IS the worse postal service. Do NOT use.

15/12/08 @ 11:37

Comment from Simon

I ordered some gear from Dabs on Thursday, and on Friday even received my tracking number.
Late on Friday night I checked the HDN site and saw it had been loaded on a van at my local depot.

I stayed in all Saturday, so was somewhat bemused to see that they had tried to deliver at 11.45, but I had â€œmovedâ€ (actually, I hadnâ€™t â€“ I sat in the chair overlooking the road all morning)
Even more amazing, at 17.45 they tried to deliver again, but this time I has â€œrefusedâ€ the package. (I assume I had moved back in at lunchtime?)

Needless to say, at neither time did a delivery van arrive, nor did anyone attempt to knock on my door.

As the website says they will leave a card and try deliver the next working day, I stayed in all Monday. Mid afternoon, I decided to go looking for a phone number for them and found it here.

Now for the good news: They have returned the parcel to Dabs, whos system is to refund the money and have me re-order. Apparently itâ€™s all my fault, even though I would hazard a guess the driver never got within shouting distance of my house.

16/12/08 @ 13:21

Comment from Matt Palmer

I don't normally post complaints, as mistakes happen, but Home Delivery Network deserve a big fat one.

The Amazon web site says they tried to deliver once - but their own web site says they've tried three times and left a card each time. But there are no cards, in three "deliveries"! And no contact details on their web site, just an instruction to ring the number on the card. Would it kill them to put the number on the card on their website? It can't be a secret if it's printed on all their cards!

Most people are out at work during the day, so I don't mind picking things up from the depot (if it's not 30 miles away!), or ringing to arrange a convenient day for delivery, but I can't get in contact with them to do this. The final straw was their their tag line "Putting the customer 1st". The comments by their employees on this site just reinforce their bad attitude. Unbelievable.

I will try to ensure I don't deal with them again - either paying extra for delivery (if that guarantees Amazon won't use them), or I'll simply order from another supplier if that fails.

16/12/08 @ 19:56

Comment from Bob

Expected a delivery from Amazon today, via HDNL. It has never arrived. Online tracking now says it was delivered at 12.58 today, at which time I was stood cooking lunch in my kitchen that looks out on to my drive!!!! I never saw no deliver van outside my house all day. Called the new number that I fortunately found on this web site and was told that my parcel was left in my porch. I don't have a bloody porch!!! Funnily enough, no card was left through my door either. The nice lady apologised and said they would pay for a replacement but I said that thats not the point. Someone has stolen my parcel and I strongly suspect it was the driver. If your package is being sent though HDNL then good luck, I hope its not an expensive package!! The HDNL customer care phone number is 08448111816.

16/12/08 @ 21:06

Comment from Victoria Coleman

Ordered through ASOS yesterday and paid for next day delivery. 22:12pm this evening, parcel still showing at the sorting deport last night. After trawling through these complaints, finally got a tel no (thank you!) but company shut til tomorrow. Does anyone have an email address for them?
Thanks, Victoria

16/12/08 @ 22:13

Comment from stephen

I work for Hdnl the driver does attmpt deliverly and leave a card

17/12/08 @ 01:45

Comment from stephen

I work for Hdnl the driver does attempt deliverly and leave a card but if your live in flats and he can not get in he/she will not be able to leave you a card
The driver can leave parcel in safe place
Porch's, Garages, Sheds and cupboard try 2-3 neighbors
But the driver WILL NOT leave parcel
in Bin cupboard's, doorsteps under or in cars over back gates meter cupboard's
The company does not over timed delivery
monday- friday 8 am-8 pm saturday 8 am-4 pm

17/12/08 @ 01:58

Comment from Greg

Utter nightmare this lot, I also live in apartments and they have only manager to deliver once, everything else has been sent back saying they couldn't find it!

The one time I paid Â£16 for Saturday delivery I was gutted to see that they would be delivering it! Needless to say it was a total disaster, they sent it to Scotland, I live in Preston!

Then kept saying they were leaving cards, I have never had a card from them!

To be fair finally got a driver who called me on my mobile I gave him instructions and easy, delivered that day! He couldn't believe that none of the other drivers hadn't just called me!

Wish he would deliver everything from them!

17/12/08 @ 15:43

Comment from louise watson

After reading everyone's comments. I'm really worried! I ordered an item from Argos with delivery on 15/12 and still haven't received the item. Its now 18/12. I have contacted the couriers and they have said the driver has left a card through my door twice. I haven't received a card. Each morning i have rang them and i've been told my parcel has been put on the van for delivery. I'm still waiting. I'm very disillusioned and i feel it will be a mirracale if the parcel gets delivered. Argos should reconsider who they use to distribute their goods or they could lose some trade!

If your told your delivery is on a certain date you expect to receive it. Your being lied to otherwise.

17/12/08 @ 20:17

Comment from Carlisle

As soon as these delivery companies can alter their mindset from thinking that they deliver 'shite' to 'shite' from 'shite' they will be able to offer a good service. Will that mean that we could then consider that the delivery person/driver is also 'not shite', i doubt it. After all, the part time unemployable dross, from companies like woolworths, need to work somewhere and the only qualification they have is a driving license... if your lucky!

18/12/08 @ 14:01

Comment from kevin clifton

Never before have I ever come across such an incompetent and unprofessional company. Please see below an email I sent the managing director.

Elaine,
can I take this opportunity to tell you firstly how crap your website is, It doesn't give you any telephone or email contact details. (I wonder if its because you would be inundated with complaints)

Secondly can I tell you about yet another let down your delivery company has bestowed upon me.

I ordered a top for my partner from Republic for Christmas and was rather hoping it would arrive in time for Christmas. Not a lot to ask for when it was ordered 3 weeks before Christmas.

But alas no I wasn't going to get it in time for Christmas because the poor service of your company ensured I wasn't going to get it.

I checked my email today to see why my order hadn't arrived and had an email with a track number on it and a link to check your website. On checking your website it said "Delivery attempted could not gain access" As you would expect there was no contact number to chase it up. (No of course you wouldn't expect that unless it was your website)

I tried Yell to get the Warrington depot number nut there was only a Scotland one there so I rang them. The chirpy person on the other end said only one attempt was made to deliver the parcel then it was returned to sender, she couldn't understand why as they should have attempted a second delivery at least.She then gave me the number to the Warrington depot.

I rang the Warrington depot only to be told that they had returned it to Republic.

I rang Republic and told them about your very poor service, they apologised and said they would send out another. I told them not to bother if they are going to use such a poor company as yourselves and asked for a refund.

I also mentioned to republic that if they googled your company they would come across several forums with thousands of comments about the disgusting service "Home delivery network" give to their customers. Can I suggest you do the same and See what the general opinion is about your company.

Please don't respond with a " I am sorry but this is an unusual level of service for us" Because I know its not. I have ordered several items from Amazon and had nightmares with everyone of them, a couple of occasions it was easier to drive to Warrington to collect myself.

Can I also point out that there wasn't a card left to say delivery was attempted and there wasn't on any of the previous occasions. I live on the ground floor of an apartment block and have my own front door and letterbox.

Lets just hope none of your Christmas presents are coming via "Home delivery network"

I would say I look forward to your response to this email but I doubt you will even bother.

18/12/08 @ 16:07

Comment from Fran

Currently on hold with them, 'I won't keep you on hold for long'....Twenty minutes later I am still here listening to this irritating music. 'Express delivery-next day service'. Have stayed in all day for the last 2 days waiting for it, hasn't arrived. No call to say that it isn't coming. Although I've found their staff quite friendly, they just pass you along to different departments. I offered to go and pick it up myself yet apparently even that isn't possible as they clearly have no idea what they are doing. I didn't have a choice in using them as it happened automatically through TopShop but if you do have any choice DON't USE THEM they have ruined my day, my night as I am still on hold, and my Christmas as I am leaving tomorrow and I was waiting for my families Christmas presents. Pretty peeved to say the least.

18/12/08 @ 18:15

Comment from Tim

I must admit i was really worried when I read the posts in this thread, having just ordered my wife's christmas present from Amazon, due to be delivered by HDNL. However I would say a few things:

1. Use the tracking on amazon's site - it is much better than HDNL's own website.

2. Use the details in the third post above (Shane) to find the telephone number of your local depot (use saynoto0870 and search for 0870 1545400 - that will give you a list of local depots and phone numbers)

3. Call your local depot and talk to them about your delivery. I spoke to Kidderminster and they we VERY helpful. The driver will attempt to deliver to neighbours as well or leave in a suitable place, but if you are hard to find will call back to the depot for details. The depot can log a contact number (make sure they get this right) that they can get the driver to call if he can't find you. You can also leave alternative delivery details if you are not in.

I think some of the problems encountered above may have come from calls to the central customer service number (0870 1545400 or 08444 8111816). DO NOT CALL THIS - speak to your local depot.

They could not have been more helpful at the depot. also talking to them BEFORE your package is delivered should ensure it does not 'disappear' in transit.

I hope this goes some way to help clear up some of your worries.

19/12/08 @ 08:21

Comment from Daniel

Customer complaints are expected this time of year i understand, I work for HDNL in cambridgeshire as a warehouse operative, and i can tell you we do everything possible to bring your item straight to your door.A large number of our drivers have attempted to deliver parcels 4 to 6 times out of the own generosity and still the customer is not in, HDNL is a 24-48 hour delivery service so be in and expect it to arrive with in 1 to 2 days its as simple as that or have us deliver it straight to your work.If you work in industrial make sure to also give us your buildings unit number or its very possible drivers will not be able to locate and will become a reissue which is what causes most of your complaints in the first place.

thank you.

19/12/08 @ 16:03

Comment from darren

I paid extra delivery charges to get my items today before i go away for the Xmas holidays. Although my parcel is out in the van according to the tracking system it hasnt arrived here !!!
The service is rubbish and although I appreciate the extra work load this time of year, they shouldn't accept contracts with retailers if they can't meet the deadlines. I bet my parcel ends up back at the depot as a utl or out of time. NOT VERY HAPPY , USE THE POST OFFICE IS MORE RELIABLE

19/12/08 @ 18:01

Comment from Dan

Very Very Worried,

Recently ordered a jumper from River Island and payed for 48 Hour delivery, after reading these comments I am very worried now that I wont recieve it in time for christmas. According to the website it is in the delivery van. I suppose I will have to just wait and see. I will let you know what happens, watch this space.

20/12/08 @ 12:38

Comment from Carlisle

The vast majority of HDNL are scumbags not fit for any other workplace. The depots are scared stiff of customer interaction and consequently attempt to hide themselves from public view. No decent company should use HDNL if they value any sort of repeat business. I bought Â£72 worth of goods to have delivered and ended up going out to buy similar elsewhere for Â£102 myself so that i could cancel my order and refuse to accept the delivery from HDNL. I wont be treated like shit by a thug company. HDNL go and fuck yourselves and i hope this economic turbulance hits you hard and your staff lose their jobs.

20/12/08 @ 12:39

Comment from Dan

River Island Jumper Update:

Time now is 14:07pm, I have just recieved my jumper all ok, It was ordered Thursday night at 20:34pm. In this instance I can't complain. I rang the depot earlier to check it was actually on the van, member of staff was very freindly. Nothing futher to add, Item delivered within 48 hours, which is what I payed for.

20/12/08 @ 14:07

Comment from Dan

River Island Jumper Update:

Time now is 14:09pm, I have just recieved my jumper all ok, It was ordered Thursday night at 20:34pm. In this instance I can't complain. I rang the depot earlier to check it was actually on the van, member of staff was very freindly. Nothing futher to add, Item delivered within 48 hours, which is what I payed for.

20/12/08 @ 14:10

Comment from Dan

River Island Jumper Update,

Time now is 14:09pm, I have just recieved my jumper all ok, It was ordered Thursday night at 20:34pm. In this instance I can't complain. I rang the depot earlier to check it was actually on the van, member of staff was very freindly. Nothing futher to add, Item delivered within 48 hours, which is what I payed for.

20/12/08 @ 14:18

Comment from victim number 23859483930292820

My playstation 3 (worth Â£260 from Amazon) "arrived" on friday from the Home "Delivery" Network.

A card was left through the letterbox informing me my parcel was left 'by the bins'. The same bins that are visible from the street. The same bins that 6 other houses use. The same bins that are next to our doorstep (where HDN say they never leave delivered items)

When i called the HDN they said "it shouldnt have been left by the bins, as this is a health and safety obstruction" (umm, what about that its a big box that is clearly visible from the street).

Apparently the Home Delivery Network couldnt call Amazon to sort out the problem of a stolen Playstation 3 as (and i quote) "only a website".

When i called Amazon. The woman on the phone checked HDN delivery details. And on it, the driver had put "delivered to a secure location next to bins".

I am lucky enough that Amazon have ordered me a replacement. However i am wondering if i'll ever see the 2nd one as it will be delivered through HDN.

I hope the driver is having fun playing my playstation 3 free of charge.

Merry Christmas (?)

22/12/08 @ 09:00

Comment from Helen

Had i not come across this website i would have ended up with my parcel being taken away in the bin lorry on the next collection! Having paid for next day delivery on an order i waited all day today for my parcel. When i tracked it online, the website stated it was delivered in the morning which was strange as I'd been in all day and there'd been no one at the door! And there was no card to say someone had called. Luckily, in my search for a number for HDNL I came across this website. When i phoned them up i was told to look behind the bin, but there was nothing there. Then the lady asked if i'd looked INSIDE THE BIN. And there it was, my parcel inside my wheely bin - and no card through my letter box to say it was in the bin!!! How was i meant to know to look in the bin???!!! Couldn't they have just knocked??

22/12/08 @ 17:15

Comment from A solly

HDL All day stayed in waiting for these guys to deliver and yeap nothing , rang my supplier who said be patient they can come up till 7pm but nothing I asked for their phone numer but was told that the supplier only has an email system for contacting them , how poor is that Thanks to this site I found the number and spoke to them Thanks

23/12/08 @ 11:51

Comment from darren

Still havnt received my parcel from last Friday although according to the couriers tracking system its been delivered ??? However according to M and S the parcel is still at the couriers depot but promised delivery today. So I have taken another day off and once again no signs of my parcel. So thank you the HDN, YOU HAVE JUST RUINED MY XMAS !!!!! OR MORE TO THE POINT MY DAUGHTERS,

23/12/08 @ 17:41

Comment from Paul

to the clearly idiotic employees of HDN

My girlfriend ordered a laptop from a website, you apparently delivered it to 1 of our neighbours apparently getting someone to sign for it however no card was posted through our door and none of our neighbours seem to know a thing about it oh accept for the people who live accross from us who SAW THE PARCEL LYING ON THE FLOOR OUTSIDE OUR DOOR!!!!

what sort of delivery service leaves a Â£400 item outside of the floor???

thanks to your rubbish staff my mrs' laptop has probably been stolen, we will be taking this to the police and watchdog and see what they have to say on the matter.

lets just hope all HDN's staff get burnt just as bad in the future...

23/12/08 @ 19:24

Comment from Paul

oh and jon, learn to type in english for gods sake!

23/12/08 @ 19:29

Comment from darren

Finally got hold of the depot, apparently the driver who had my parcel had his van broken into and the parcels stolen. The driver I was told is no longer with them suggesting he stole his own parcels.
ANYWAY ANYONE WANTING THE DEPOTS NUMBER AT SOUTHAMPTON ITS 01489 581544., GOOD LUCK !!!!

24/12/08 @ 10:20

Comment from keith

I ordered a DVD from Amazon
on Christmas eve they cancelled the order and didnt have the courage to tell me so I called customer services and said havent cancelled and I got some brain dead idiot saying "gee honey have a nice day" saying the same things over and over again without any progress of intellect this comapany isnt even run by real men - just wallies who couldnt care less.
the American version is the same
now im going to call their 0800 number 20 times a day until they want to listen and they are going to

25/12/08 @ 18:23

Comment from Helen

Hi I totally agree with the bad service. I ordered an item through Argos and was told that delivery would be any time between 7am and 6pm, so I waited in all day for my parcel. At 6pm it still hadnt arrived so I phoned argos, who gave me the no for HDN depot and told me to contact them as accrding to their system it had been delivered and left in a secure location, then, that had been replaced with a note to say no-one home and card left. The only problem with that was that I was home all day with 2 children and a frustrated dog (as I didnt even leave the house to walk him, just in case they came while out). So has my parcel been stolen or was it just that the driver couldn't be bothered to come to my house so he lied? The depot told me that my parcel was in the depot and could be put down for delivery tomorrow if I wanted? !!!! I got rather stroppy and said that I wanted delivery today as thats what I had paid for but was met with an arrogant @*@@@@@ who told me that it was tough cos i should of been home!!! AAARRRGGGGHHHH I was at home but no-one came. I was then told that they could not give me a delivery time for the following day, other than between 7am and 6pm, so once again I would have to wait in with 2 kids and frustrated puppy. after searching this website I managed to find the number for my local depot - Cardiff 02920779779, and have spoken to a lovely man who does not know whats happened today but will leave message for driver and get parcel to me ASAP in morning...... (fingers crossed). so hopefully i will finally get my delivery tomorrow. The only people who were of any help were Argos (they even refunded my delivery charge) and the nice bloke in Cardiff depot. The more I have read the more it has made me adamant not to use them for anything else. They are unreliable and a complete waste of time. They dont seem to be able to organise a p@@@ up in a brewery. Fingers crossed for tomorrow.

30/12/08 @ 20:07

Comment from courier

Right, i'm a courier, and i've had it regarding people complaining about parcels, most of the time this is because the sender has put the wrong address, or the customer hasn't put enough info, mainly people who live in flats or out of the way

for kicks go find a postcode, and then link that wit ha a house name, now tell me how to get there if the postcode covers a 4 mile sq area, this does happen...other things, f flats, we cannot get insdie a locked building, and do not have the time to try everycombination in chance someone is in, flats are the most annoying placeto deliver to, and if you do dleiver to your home, and your in work, why do you do it? why not have it delivered at work, we can do that, infact its easier for everyone that way...

of course there are some terrble drivers, they put the postcode in the satnav, if it doesn't take them to the do they say they've left a card and the person was out, this is something i don't do, but i've spoent over an hour at a time sometimes looking for addresses, and we don't have time to do that for everyparcel, one a day if its quiet otherwise its being sent back

31/12/08 @ 18:06

Comment from Scott

Awaiting Del Orded 02nd Jan 08 Rang Up Over 30 Times For A Cabnet been in sorting office 4 over a mth but now releast to leeds depot for del so rang them told me it been lost to re order rang them back 10 min later and demanded a manager but was refused access to 1 told the operator my reason for complaint all a sudden it was found in ware house and promised xmas del 08 still not come by 31st dec 08 rang again now theres over 8 parcels waiting for me old to collect them half hr later i get there and there shut now cant get there before 5th of jan 08 as there closed for new year discusted mad and fumid will some 1 sort them out in the way they cant get del out to customers why i dont know as they have over 150 vans in there yard also track order never works only works if you phone them shabby service pull your finger out and ge a grip dhl other wise your going down im sure you dont want that

01/01/09 @ 01:23

Comment from Brian Parry

The Home Delivery Networkâ€™s motto â€“ titter ye not â€“ is "Putting the Customer 1stâ€. They should consider changing it to â€œOur Speciality: Busting Customersâ€™ Blood Vesselsâ€.

On six occasions â€“ the last being Christmas eve â€“ I have had to yell my frustrations down the phone at some gormless foetus after discovering that another of their dreaded â€œcould not deliverâ€ cards had been shoved through my letterbox.

The first time this happened, I checked that my doorbell was functioning. It was working just dandy. The second time I began wondering whether my ears had stopped functioning, but they too were in full working in order, and I have the certificate to prove it.

Nevertheless, I invested in a SECOND doorbell, locating the chime on the second level of my flat. I also attached a sign to my front door asking all callers to ring BOTH bells.

Since then, squads of Jehovahâ€™s Witnesses have been gleefully responding to what they must construe as a special invitation. Mormons too. Oh, and one disorientated drunk who was mortified to discover that I wasnâ€™t his wife.

And because the second bell is a wireless thingie, it also springs to attention when people ring doorbells at the two houses adjacent to me. It goes off too whenever a fire engine, minicab, ambulance or even a seagull goes by.

But neither doorbell EVER sounds when a HDN delivery person arrives. So instead of receiving a parcel, for which I have waited in for the best part of a day, I get a bloody card from some zombie who can drive a van but has yet to figure out the complexities of doorbell technology. Thatâ€™s when the red mist rises, and the need to yell at someone becomes paramount.

Now you would think that, having registered FIVE complaints over their driversâ€™ failure to ring my bells, some sort of warming would be issued to staff that the occupant of (address withheld) is a grumpy old git who has better things to do than hang around all day waiting for a delivery, so please donâ€™t do anything further to piss him off.

Chance would be a fine thing!

Tomorrow I shall be writing to Littlewoods to say that unless they find an alternative to HDN, I shall close my account.

01/01/09 @ 22:47

Comment from matthew

i used my mums credit card as i am under 18 to purchase an item from a certain website not Amazon. last sunday night 28th December 2008. ok maybe not a great time to order an i wasnt expecting the next day delivery as promised today (6th january 2009) i am at tech and i got my dad to stay at home to wait for the guy that never comes again 2nd day in a row still no parcel and for once my tracking number worked but it says that my parcel has been delivered (which it hasnt) so if my parcel is not delivered by today i will be phoning as the parcel was not lets say cheap. and i live in Northern ireland.

06/01/09 @ 15:05

Comment from Manuela

Hi all,
I am fuming!!

This is what I have sent to CS Mangager Elaine Boyle, MD Walter Blackwood as well as CS Support @ River Island:
Dear Elaine,

Last week I have purchased several items from one of your business clients River Island.

I have been tracking the parcel ever since I received a confirmation email from River Island with the following tracking number: 8RV200306052A040

When you log on to your website and track the parcel you can see that your driver tried to deliver the parcel yesterday on 6/01/09 without success.

I have been off work (which means I have been at the delivery address all day) yesterday and today and I can assure you that no one tried to deliver my order and no card has been left which means I have got no contact number (as you don't provide any helpline/customer service numbers on your website) I can call in order to get this resolved.

HDNL's delivery process: "HDNL strives to satisfy customers by delivering on the first attempt. If this is not possible a card will be left and the delivery will be attempted the next working day.
Following the second attempt, a card will be left which has a number that you can call to arrange a convenient delivery date. "

Even if there was a first attempt on 06/01/09 - nobody came by today - and no card/contact number etc was left.

I find this very frustrating as I do not want my order to be returned to the sender and I certainly do not wish to pay for a redelivery also I do not wish to wait this long for my order to eventually arrive here second time around .
River Island Customer Service reference:
Order No : 294xxx
Would you please get back to me as soon as possible regarding this?
Also, message to CS at River Island, this is bad business for you, I am aware that this is not your fault but I need to say that right now I just feel like cancelling the entire order.
Thank you very much for your time.
You can contact me anytime on this email or give me a call.
Kind Regards,
Manuela

And now I have called my local depot here in Wembley and I was told that my parcel has been returned to the sender!!!!!

I contacted River Island to cancel the entire order and to say that they should change their courier service, cc'd in MD and Elaine Boyle

What a horrible service, bunch of lazy liars

07/01/09 @ 20:55

Comment from Stuart

You'll have to excuse Andy, he leads a sad little existence and spends more time on here than me, and it's my site. I imagine he was bullied as a child - he probably still is - and this is the only way he gets to be the big man.

He comes in from delivering parcels and comes straight on here to reply sarcastically to any comments made that day, no doubt with his trousers and pants around his ankles.

07/01/09 @ 23:05

Comment from Tommy

I'm waiting 10 days already. Website tracking says they leftcards three times because were unable to deliver. Cards? What cards? Where? Why they didn't call me. I was at home all the time. THEY ARE F****** USELESS!!! I'm not using amazon anymore!!!

08/01/09 @ 11:02

Comment from Tommy

I'm waiting 10 days already. Website tracking says they leftcards three times because were unable to deliver. Cards? What cards? Where? Why they didn't call me. I was at home all the time. THEY ARE F****** USELESS!!! I'm not using amazon anymore!!!

08/01/09 @ 11:06

Comment from Manuela

Andy & Brian Parry

You will be surprised, I got an apoogy from River Island and they actually changed the courier!!!

So it is worth sending an email to littlewoods, Brian!

Ta

08/01/09 @ 17:20

Comment from Stuart

Probably not in the case of Littlewoods - they're owned by the same company as Home Delivery Network.

08/01/09 @ 18:00

Comment from hdn driver

i worked for hdn over xmas 95% of drivers do a great job at a very stressful time. to all those customers that say they were in when the driver tried to deliver, understand that drivers do not get paid for non delivered items so tell me why would a driver card you if you are in, this means the driver has attempted to deliver but has had no joy so no pay of the driver. please understand that customers dont always hear the bell when they work, and if you order next day delivery please be in to sign for your goods or at least leave a note, at the end of the day we want to deliver your goods and get paid and you want your goods you ordered, so why not help each other.

09/01/09 @ 10:19

Comment from Andy

Im looking for the contract to work with HDN, any idea of whom to forward my application or to contact? tel numbers and adresses will be appreciated. Midlands areas. Thanks.

12/01/09 @ 17:12

Comment from Ex Delivery Driver

I am an Ex Multi Drop delivery driver, this is a comment for the HDN Driver.

before we loaded our lorries we would put the invoices/goods in order of delivery, trying to deliver in a lateral or circular fashion, trying not to zigzag over the country.

However there were some deliveries which would be a long way off, adding a substantial amount of time to the day, for a very small return.

So what i am proposing is that it would not be worth the drivers time to trek miles off the best method of routing for the day for a couple of quid, and as such the items would just be returned to the suppliers blaming the customer for not taking the order.

Another comment, when signing for goods do not use the drivers pen, and always sign for your goods as NOT CHECKED..

Another method to prove if the driver has been to your home. Is there any distinguishing features of your home, like the house being painted Yellow or you have sheep in your front garden - Something that stands out from the neighborhood etc.

If so when phoning the company ask them to ask the driver what he noticed about your home if he is unable to comment then there is your proof he/she has not been there.

13/01/09 @ 11:26

Comment from chantal

how can i get in touch with these idiots. the email addresses I have for them do not work. And no they did not leave a delivery note.

Thanks

16/01/09 @ 13:32

Comment from chantal

it's ok

i found the number 08448111816 but of course they were unhelpful

16/01/09 @ 13:49

Comment from L Hammersley

AVOID. Ordered GoodS from Argos and they use this company to deliver. Paid premium to deliver on a saturday and they delivered the item to my neighbour's house who was not in at the time. Waited an eternity to get though on their 'customer Service' number to be told that the driver could not come back with the items because the office have no way of contacting them. My arse. In the end we are having to pick the item up from their depot.

17/01/09 @ 13:20

Comment from Duncan

this have to be the worst courier company in the UK. Tried to delivered a package, left a card with a phone number (08701545400) no longer available and no package number ! Delivered again next day, same again wrong phone number left. Eventually got the 0844 number and parcel number from the supplier , HDL, say they only deliver mon-fri, 0700-1900. Can not provide a time slot. customer focus - not

20/01/09 @ 13:22

Comment from znbut9

I had no problems with HDN. I was having a look at the tracking info given by Amazon. It said the parcel had been delivered into Prime sort. I googled Prime sort and this website came up. After reading all your comments I was expecting the worst however I have nothing but praise for the team that got my delivery to me. Accurate time slot down to the minute, and lovely guy at Daventry depot rang back promptly. Good job guys.

.

20/01/09 @ 20:26

Comment from jonathan swift

I'v had no problems with items arriving, but their drivers must be retards. A driver from the ipswich depot delivered to us, drove accross our brand new block paved drive, straight over the edging (10" high) lifted up newly laid blcks & flipped the edging slab into the middle of the road (7 feet from the drive)
The driver then denied he did it !! can you believe it?
Ongoing court battle.
21/1/09

21/01/09 @ 16:13

Comment from Mo

Hi
I'd like to say something good about HDN but I really can't think of anything. 6 days after River Island passed on my goods to them they still haven't arrived. They say on the tracker that I've been carded ....must be invisilbe card. Needless to say I've contacted R.I again and wait to here from them.
Don't suppose anyone knows the Aberdeen depot phone number?

22/01/09 @ 20:43

Comment from Mo

Hi
I'd like to say something good about HDN but I really can't think of anything. 6 days after River Island passed on my goods to them they still haven't arrived. They say on the tracker that I've been carded ....must be invisilbe card. Needless to say I've contacted R.I again and wait to here from them.
Don't suppose anyone knows the Aberdeen depot phone number?

22/01/09 @ 20:51

Comment from Annoyed Dabs customer

08448111816 is a valid number.

It's just a shame that the people on the other end of the line are so clueless.

Dabs can not give me the option to never use HDNL again, so they have now lost me and all my friends as customers.

24/01/09 @ 14:08

Comment from Andy W

This company is an absolute waste of time!!!

I left specific instructions to leave at the shop next to my house and they put a note through my letterbox saying its there then when i go to pick it up from shop they say they have not had a delivery.

I later find out after 5 phone calls that the delivery driver took it back to the depot even though he said on the note it was left elsewhere. (If he changed his mind why not post another letter / info through my door to let me know?).

I rang Home delivery Network on 0844 811816 and a woman said she can get it out to me on a final attempt but im not holding my breath. Littlewoods direct / Marshall Ward etc all use Home Delivery Netowrk as a courier and i DO NOT RATE their service whatsoever!

If you are thinking of using their services then steer well clear!!! If you don't have a choice then i guess its Good Luck as you will need it!!

28/01/09 @ 13:20

Comment from Andy W

This company is an absolute waste of time!!! I left specific instructions to leave at the shop next to my house and they put a note through my letterbox saying its there then when i go to pick it up from shop they say they have not had a delivery. I later find out after 5 phone calls that the delivery driver took it back to the depot even though he said on the note it was left elsewhere. (If he changed his mind why not post another letter / info through my door to let me know?). I rang Home delivery Network on 0844 811816 and a woman said she can get it out to me on a final attempt but im not holding my breath. Littlewoods direct / Marshall Ward etc all use Home Delivery Netowrk as a courier and i DO NOT RATE their service whatsoever! If you are thinking of using their services then steer well clear!!! If you don't have a choice then i guess its Good Luck as you will need it!!

28/01/09 @ 13:22

Comment from Andy

This company is an absolute waste of time!!! I left specific instructions to leave at the shop next to my house and they put a note through my letterbox saying its there then when i go to pick it up from shop they say they have not had a delivery. I later find out after 5 phone calls that the delivery driver took it back to the depot even though he said on the note it was left elsewhere. (If he changed his mind why not post another letter / info through my door to let me know?). I rang Home delivery Network on 0844 811816 and a woman said she can get it out to me on a final attempt but im not holding my breath. Littlewoods direct / Marshall Ward etc all use Home Delivery Netowrk as a courier and i DO NOT RATE their service whatsoever! If you are thinking of using their services then steer well clear!!! If you don't have a choice then i guess its Good Luck as you will need it!!

28/01/09 @ 13:25

Comment from Lynn Mitchell

I realise that it's usually only bad news which gets posted on these sites, and it does seem that HDN have some pretty serious management issues, but just wanted to say I ordered a new TV from Tesco for my old dad.
I asked them to deliver it direct to him, and was a bit worried about the delivery as he's hearing impaired, but I did mention this in the special instructions section.
The driver, bless him, had the sense to read it all and take care to knock loudly; he was an absolutely charming bloke and it's all really made my dad's day.
So a big thank you to the Derby driver, and it's not all bad news out there ...!!!

29/01/09 @ 12:56

Comment from Lynn Mitchell

I realise that it's usually only bad news which gets posted on these sites, and it does seem that HDN have some pretty serious management issues, but just wanted to say I ordered a new TV from Tesco for my old dad. I asked them to deliver it direct to him, and was a bit worried about the delivery as he's hearing impaired, but I did mention this in the special instructions section. The driver, bless him, had the sense to read it all and take care to knock loudly; he was an absolutely charming bloke and it's all really made my dad's day. So a big thank you to the Derby driver, and it's not all bad news out there ...!!!

29/01/09 @ 13:15

Comment from Dean Stockton

When I ordered a digital SLR camera from Amazon I expected it to be delivered by the royal mail but after reading the confirmation e-mail I find it has been assigned to be delivered by home delivery network so I did a google search and find that the only contact on their web page is by snail mail and this page with a long list of what I assumed to be complaints about delivery, all those I read were.
I then contacted Amazon with my fears that my camera wouldn't be delivered has the only delivery service to find me so far is the royal mail.
I kept a constant eye on the tracking of the parcel and on the 29th Jan @ 6.34am it was listed as out for delivery at 11.00am it was delivered the driver knew where the property was, the first to find the property without asking directions, which would have got him a blank stare has the builder never put a name plaque on the building to say the address of the building. All my fears were unfounded, unlike the firm ebuyer used to try and deliver to me but that is another story.

30/01/09 @ 15:41

Comment from Andrea

I would just like to say that I have never had any problems with their services.

Even when I have not been in and received the card to say they tried, I phoned and sorted out that I could go and collect.

If you are reading all the bad comments and panicking ... Don't! People normally only write comments when they have had bad experiences.

I'm not saying the company is perfect, but I would like to say I am very happy with them.

03/02/09 @ 17:08

Comment from Henry

Ha. Those employees of HDN who had "so much time on their hands pretending to deliver while us mugs waited in" now really do have time to spare! Nearly 1,000 people face losing their jobs at Home Delivery Network, a parcel carrier that used to be part of Littlewoods, and the design and engineering group Atkins. On the day that Britain officially entered recession, a reorganisation of Home Delivery Network, which will see seven depots close, puts up to 686 jobs at risk. Atkins is to slash up to 260 staff from its UK design arm. The Unite and Usdaw unions said Home Delivery Network's decision to shut depots would have a "devastating effect" on workers and their families, and they pledged to try to help find alternative work for staff at the depots affected. The Unite national officer Julia Long said: "We have been working together over the last year putting changes in place to help the business move forward and become profitable after years of what we believe were bad decisions and poor management." The Usdaw national officer Irene Radigan added: "We are working with HDNL to minimise compulsory redundancies as a result of this restructuring. The home shopping sector has seen a steady decline over the last few years and these redundancies are not a direct result of the economic downturn." The depots affected are in Basildon, Daventry, Newcastle, Eastleigh, Burslem, Sheffield and Edmonton. Home Delivery Network is the UK's largest home delivery and collection service, operating 59 parcel depots covering the UK. The firm separated from Littlewoods Shop Direct Group in May 2008

04/02/09 @ 12:45

Comment from Henry

Apparently they "carded" me re my package yesterday according to the online system. Needless to say no card was at home for me last night so thats fiction. Its on the truck for delivery again today. Lets see if it turns up or I get a card. Call me cynical but I reckon not. Its also a complete waste of time for them to TRY and deliver as I am not in. I called them so they did not have a wasted trip but of course "we can't contact our drivers" DOH.

05/02/09 @ 09:33

Comment from Ben Watson

I was wondering if anyone had a up to date/working contact number for the Home Delivery Network???

Thanks

05/02/09 @ 22:04

Comment from Niall

Expecting a delivery today from HDN, just called the Wembley Depot (020 8903 2772) and the guy I spoke to was very polite and friendly and advised that my delivery would be with me soon. I'll wait and see if this actually happens, but I wasn't brushed off by the guy and he didn't seem surprised that a customer had called the depot direct.

07/02/09 @ 14:47

Comment from HKP

A small thank you to the Elgin driver who today failed to get his van to my address because of laying ice, so parked up and hiked 15 mins with my parcel (valentines flowers). Job well done lad !

15/02/09 @ 00:56

Comment from hdnl_robot

@ Henry - Get your facts right man, HDNL is still part of the Shop Direct Group, is still funded by the barclay brothers and the only thing is that were now financially independant (supposedly) buts thats as far the seperation goes my friend!!.

As for the depots, yeah costs need reducing but the fact is when we (hdnl/shop direct) bought REALITY we aquired there depots too. and some of these depots are to close to other depots geographically so it makes sense to close some of them down.
For example Newcastle goods were dealt with by the sunderland depot.. so for cost effectiveness it makes sense that newcastle depot is closed and goods are dealt with by sunderland like they used to be. Do you follow me ?

15/02/09 @ 20:29

Comment from hdnl_robot

Oh can I just say to all the disgruntled customers.. like someone previous pointed out in this thread most of the failures are down to the people you ordered the goods from with there piss poor packaging (honestly some of the worst packing you could imagine) faulty/missing labels incorrect details which in alot of cases cannot be rectified on our systems so are returned to the sender. so bare that in mind.

Also we deliver millions of parcels a week and have a service success rate of 99.9% so those of you who do complain will unfotunately fall in the 0.01% failure catergory.
You just simply cannot expect a company of this magnitude to deliver a 100% success rate its impossible.

â€œYou can please some of the people all of the time, you can please all of the people some of the time, but you canâ€™t please all of the people all of the timeâ€.

15/02/09 @ 20:41

Comment from Jim McHardy

Mr Blackwood,

While driving home from my work in Grangemouth central Scotland today (17-02-2009) I was unfortunate enough to encounter one of your vans, the driver of the vehicle approached the roundabout on the A905 and turned left to join the M876 approach road to the Kincardine Bridge. The lowlife driver of your vehicle made no attempt to give way at the roundabout forcing me to take evasive action and then continued along on the outside lane on the M876 which would mean that he intended to cross the old Kincardine bridge. But as he negotiated the roundabout at the entrance to the new Kincardine Bridge he suddenly turned off the roundabout causing 3 cars to brake suddenly to avoid a collision with his vehicle. His behaviour is enough to convince me that the drivers you and your company employ have no respect whatsoever for other road users. I can assure you that I very rarely do any online shopping but should I decide to carry out this function I will make a point of asking how the goods will be transported and if there is the slightest chance that your company could be involved the order will be cancelled. There is no place on todayâ€™s roads for the vermin that you seem to think are acceptable drivers and I will wage my own personal vendetta and impede their progress (legally) whenever the opportunity arises. Feel free to use this medium to inform me of how you have disciplined the driver in question, your drivers clearly have a lot to learn concerning safe and responsible driving . I look forward to your reply.

Jim Mchardy

17/02/09 @ 21:18

Comment from jenni

Order shoes from m & S friday - nominated monday delivery - waited around ALL day !
Chased them with m & s this morning - Driver says he left them by my front door at 3pm! - A- This is untrue - nothing there
B- I was IN! No one came to door all afternoon!
C- No card put through!

Why is the driver lying i wonder? - guess hes kept them for himself- hope they fit!

Most annoying is they are not out of stock with m & S!!!!!
Does anyone have email or telephone for oxfordshire depot!

I would really like to speak to someone - Pref the driver!!!

24/02/09 @ 10:51

Comment from correct number attached

Hello everyone i have just called this number and it works the guy was very helpful. fingers crossed my parcel is delivered when its supposed to be. 08448111816

26/02/09 @ 11:27

Comment from Jay

Im having extreem problems with this company being unable to contact them at all on any of the numbers above or the numbers Amazon have given me... talk about a fking joke i placed my order on the 4th of feb and they have been attempting to deliver since the 23rd according to the tracker not that they can get past security where i live anyway but how can i arrange to collect from the depot if they dont let you get in touch with them?!?!?!?!? I mean every single other delivery company that has ever tried to deliver and failed has been able to whats up with this HDNL bollox?!?!??!

26/02/09 @ 12:00

Comment from Frankie

I have also had some trouble when using HDN. I ordered an item from asos in January for standard delivery and 2 weeks later, it still hadn't arrived. I checked the status of my parcel on the HDN website to find they had apparently attempted to deliver 4 times and the parcel had now been sent back. I was not working at the time so was in my flat pretty much all day, every day but nobody buzzed up, left a card or tried to contact me. I received a refund from asos after they kindly contacted me to say the parcel was returned but seeing as it was the second time I'd attempted to order the item, both times to be delivered by HDN, I would have preferred the that instead!

My partner also had a problem when ordering some shoes for next day delivery as we were going on holiday and he had been unable to locate the shoes elsewhere. He called the local depot 4 times and was promised each time that the shoes would be delivered that day, so we co-rodinated our errands to make sure one of us was in to take delivery. He then got a phone call to say that unfortunately the shoes were not on the van so wouldn't be delivered until the next day, by which time it would have been too late.

I have recently ordered a number of items from asos which are apparently on the van today so whether they actually get delivered remains to be seen. I may take the option that some others of you have done which is to go to the depot to collect my parcel myself.

04/03/09 @ 12:39

Comment from Paul

Having purchased a picture from a well know Internet based company I was surprised to find that it had been delivered to my home despite not having recieved it. When I rang up the supplying company I was told that it had been left with a neighbour (but which one?)No card was left and obviously i wont use them again!

05/03/09 @ 08:53

Comment from Nicki

Agree the delivery service is a joke! I ordered some bits of asos a few days ago - was advised by them they would be delivered today.

Checked the Home Delivery website at lunchtime and it said they'd been unable to deliver but had left a card. Guess what? No card!! So no number to call.... I doubt they'd even bothered to try and fiund the building

Googled my local depot and it came up with a number (Leamington Spa 01926 311517) and the guy I spoke to was very helpful and said I could pick it up later today as it's still out on the van.

Fingers crossed!

05/03/09 @ 13:11

Comment from Nicki

Agree the delivery service is a joke! I ordered some bits of asos a few days ago - was advised by them they would be delivered today.

Checked the Home Delivery website at lunchtime and it said they'd been unable to deliver but had left a card. Guess what? No card!! So no number to call.... I doubt they'd even bothered to try and fiund the building

Googled my local depot and it came up with a number (Leamington Spa 01926 311517) and the guy I spoke to was very helpful and said I could pick it up later today as it's still out on the van.

Fingers crossed!

05/03/09 @ 13:16

Comment from Rick

Having been left a "unable to deliver" card by HDN, despite having left a note on the door with an alternative address a few hundred yards away where the item would have been signed for, I spent some time tracking down the local depot number. I eventually found it through "saynoto0870" as there were 2 depots in Stoke, but one has recently closed.
Stoke depot number is 01782 599889.

The staff there were incredibly helpful, confirming they had the item in the "secure cage", and that they would keep it for me. When I got there, they rang through for someone to bring the item, and, as I was travelling by bike, offered to dispose of the excess packaging for me.
HDN may have a bit of a reputation, but the Stoke Depot staff were great!

05/03/09 @ 14:40

Comment from Paul .A

Ive never had a problem with HDN.
The driver is always on time and courteous.
Some times I feel some of you people are too quick to criticize.

12/03/09 @ 09:52

Comment from harvy

today i had the mrs stay in waiting for my laptop from amaozn using HDNL and when i arrived home to find no delivery i tried to contect them via their website, what a joke.
so using google found the depot near to me and asked for an explaination as to why the system says "carded" yet there is no card and no delivery attempt. the woman was helpfull and explained she would tell the delivery manager but tbh i did not feel this would happen. i then asked if i may collect the parcel in person as i wanted the laptop today, the answer was no it would be ready for collection or delivery the next day.

i have collected from DHL parcel farce and most other delivery companies so why not from HDNL?

utter crap and Amazon should not continue using such a inferior company just because they are cheaper, pay peanuts u get monkeys.

24/03/09 @ 16:07

Comment from caroline

I have been waiting for a delivery from this HDN and after reading this was concerned, i have been in all morning, i just went to the door to collect the normal post and i was pleased but also concerned to find my parcel just outdside the front door, no one had rung the bell at all. Not very good

30/03/09 @ 12:42

Comment from Stu

Your bell probably doesn't work. Even if it does - what's the problem - you've got your item, be thankful. HDNL, Royal Mail and City Link all leave parcels outside my door, I have no problem with it. Unlike certain people here I understand how busy they are and how they simply don't have time to wait for me to stumble downstairs to answer the door, or have time to try my neighbours. Lighten up, for God's sake.

30/03/09 @ 19:04

Comment from Stu

Your bell probably doesn't work. Even if it does - what's the problem - you've got your item, be thankful. HDNL, Royal Mail and City Link all leave parcels outside my door, I have no problem with it. Unlike certain people here I understand how busy they are and how they simply don't have time to wait for me to stumble downstairs to answer the door, or have time to try my neighbours. Lighten up, for God's sake.

30/03/09 @ 19:08

Comment from shady

I too have had awful experiences with hndl. not with the drivers. i fully appreciate the trouble they have on a daily basis as i work for a delivery company myself (dhl). All i want to do is collect my parcels from the depot. I work all day so when i got the card i was happy to go and collect the parcel in person. NOT SO EASY! why cant they give me the address. i need this item before the weekend. they have taken my number and im waiting for a call to tell me when and where to collect! this is stupid!

02/04/09 @ 14:41

Comment from Sue

Hi has anybody had this from HND ?

Parcels left over the garden fence in view of anyone ?
Clothing from Wallis left in pouring rain, and pushed half way through letter box so bag is torn and contents at risk ? dispite a note on my door very polity asking for parcels to be taken next door - who are more than happy to help me.

Even my local Royal Mail postman rescued my last parcel that was blowing round my garden !

It's a joke of a serviceand if these employeees worked where I with thier level of service they would be dismissed

Annoyed of Harrogate

04/04/09 @ 13:22

Comment from Sue

Hi has anybody had this from HND ?

Parcels left over the garden fence in view of anyone ?
Clothing from Wallis left in pouring rain, and pushed half way through letter box so bag is torn and contents at risk ? dispite a note on my door very polity asking for parcels to be taken next door - who are more than happy to help me.

Even my local Royal Mail postman rescued my last parcel that was blowing round my garden !

It's a joke of a service and if these employeees worked where I do - with their level of service they would be dismissed

Oh and I have put in a complaint with Wallis and given them Van drop no. drop np and cround no jin the hope the idiot who comes my way is sorted out !

04/04/09 @ 13:29

Comment from barbara

you will love this!!
I bought a tv a 3 weeks ago and was supposed to be delivered to me 4 days after a bought it. I realised i will not be at home on the anticipated day of delivery so i asked the company i bought the tv from to deliver the tv at my neigbours address!! Only to get home from work and pass by the neighbours i was told home delivey did not come to her house!! So i go my address i see this card saying "we tried to deliver but you are not at home" So i call the number on the card to re-arrange a delivery and this time i ask for the delivery to be made to my work address. I get to work at 08:30 and leave at 19:00 so there is no way you can miss me!! however Home delivery didnot show up at my work address they turned up at my home address, even though i aclled twice that morning to confirm the delivey but somehow the driver went to the wrong address.
This is complete lack of seriously. They have no sense of time and service why atre they still allowed as a courier service as they do their job correctly.
am stilling waiting for my package which was supposed to be delivered 3 weeks ago by home delivery service.
Wheather i get it.......am a waiting a mircale that the driver will read the instructions and deliver to changed address

09/04/09 @ 22:09

Comment from John

I work for HDL.. I'm a cust care advisor. We try out best too try keep you guy's happy.. all you do is fucking moan. get a grip.. "How am i ment to get my parcel im in work" Dont fucking order one if your in work dumb shit. the ammount of abuse we take of people. I understand the company has it's faults the company are really new and still developing. bringing in all new features E.G. Driver contact 15 min's befor delivery
Re-arrange your own delivery via voice message. saves waiting in que..

If people arent so happy why dont you go work a 12 hour shift traveling all day. Pfft people cna be a bunch of fucking moron's really get a life. i swear some people ring us because theyre lonley.

-- John --

15/04/09 @ 22:14

Comment from sam

Wow.. I'm pretty shocked at the responses from the ppl that work for HDN on here.. you aren't exactly making your company look any better... in fact you prove the unprofessionalism of it. I think your CEO needs to see your responses, so I've linked him to this page.

My experience of HNDL is:

1. 3 times now the delivery driver has left my goods on the doorstep - and must have faked my signature, as when I am here I sign for them.

2. The tracking system is very hard to understand. It is not obvious when my parcel is going to be delivered. I can't wait in for 3 whole days on the offchance that they will turn up.

Today it says:
16/04/2009 23:00:03 Sort Centre - Droitwich Spa Sorted
17/04/2009 02:38:43 Hitchin Depot Received
17/04/2009 08:28:21 Hitchin Depot Carry-over

And in the past, it doesnt say 'loaded onto vehicle' until AFTER the item is delivered.

Useless. So give us unhappy reluctant 'customers' (deliveree's is more accurate) a break, you illiterate rude HDN workers.

If you were understanding, tolerant and helpful you would be doing your company good. Except you insult and get angry, while explaining probably good points, however your manners erase any positivity that you may say.

17/04/09 @ 12:57

Comment from sam

Wow.. I'm pretty shocked at the responses from the ppl that work for HDN on here.. you aren't exactly making your company look any better... in fact you just prove the unprofessionalism of it, even if your defence is legitimate.

I think your CEO needs to see your responses, so I've linked him to this page.

My experience of HNDL is:

1. 3 times now the delivery driver has left my goods on the doorstep - and must have faked my signature, as when I am here I sign for them.

2. The tracking system is very hard to understand. It is not obvious when my parcel is going to be delivered. I can't wait in for 3 whole days on the offchance that they will turn up.

Today it says:
16/04/2009 23:00:03 Sort Centre - Droitwich Spa Sorted
17/04/2009 02:38:43 Hitchin Depot Received
17/04/2009 08:28:21 Hitchin Depot Carry-over

And in the past, it doesnt say 'loaded onto vehicle' until AFTER the item is delivered.

Useless. So give us unhappy reluctant 'customers' (deliveree's is more accurate) a break, you illiterate rude HDN workers.

If you were understanding, tolerant and helpful you would be doing your company good. Except you insult and get angry, while explaining probably good points, however your manners erase any positivity that you may say.

17/04/09 @ 13:17

Comment from Polly

Oh my goodness this thread deals with 2 years of complaints against HDNL.

I'm so gald it isn't just me.

Apparenty my parcel has attempted to be delivered 4 times. No card, nothing. Apparently the first time they tried the package was returned by the adressee which is odd as neither myself or my husband where in, we were both at work so the 'addressee' myself of my husband who also lives at the address could not have refused it.

I have been told by customer services after I finally found a number that the Mitcham Depot only delivers to my area between 2-4 weekdays. When both myself and my husband work. We have the type of jobs that we can't just take an afternoon off. It is not easy to get to the depot if you do not have a car, it is a long way away and involves trains, buses and a long walk. Plus apparently I can only go Monday to Friday 8-6, which I cannot do as I am at work, plus I need a number which I do not have as they have not put a card through my door. Not to mention what if I were disabled etc, alot of disabled peolpe shop online as it is easier, supposedly.

They will not deliver it to my or my husband's work address as we both work in a different depot area, only 5 miles away but a different depot area, they cannot transfer to a different depot apparently [a delivery compnay that cannot deliver to one of its own depots!]. They cannot deviate from the route, apparently they deliver by train or tram.

The only course of action available to me is to have the item returned to the original company and for me to re-order it to my work address! I have contacted the company and complained and a very nice German fellow told me this is one of many complaints and they are in the proces of changing their courier, he called them 'a very stupid company.' I did not choose HDN. The company I ordered from did, in fact they chose TNT who use HDN for deliveries in the UK. I have no tracking number, I am finding out all this from TNT:

Status information Date Location
Parcel pre-announcement 09-04-2009 GROOT BRITTANIE
Parcel sorted at sorting centre 09-04-2009 GROOT BRITTANIE
Parcel has arrived at the distribution location 11-04-2009 GROOT BRITTANIE
Parcel delayed due to unforseen circumstances. 11-04-2009 GROOT BRITTANIE
Parcel still in sorting process; delivery delayed by one day 11-04-2009 GROOT BRITTANIE
Parcel delayed due to unforseen circumstances. 11-04-2009 GROOT BRITTANIE
Parcel still in sorting process; delivery delayed by one day 14-04-2009 GROOT BRITTANIE
Parcel sorted at sorting centre 14-04-2009 GROOT BRITTANIE
Parcel has arrived at the distribution location 15-04-2009 GROOT BRITTANIE
Parcel out for delivery 15-04-2009 GROOT BRITTANIE
Parcel not delivered: refused by addressee. 15-04-2009 GROOT BRITTANIE
Parcel has arrived at the distribution location 15-04-2009 GROOT BRITTANIE
Parcel out for delivery 16-04-2009 GROOT BRITTANIE
Delivery attempted. Parcel not delivered: addressee not at home 16-04-2009 GROOT BRITTANIE
Parcel has arrived at the distribution location 16-04-2009 GROOT BRITTANIE
Delivery attempted. Parcel not delivered: addressee not at home 16-04-2009 GROOT BRITTANIE
Delivery attempted. Parcel not delivered: addressee not at home 17-04-2009 GROOT BRITTANIE

I am waiting for a call from the Mitcham Depot. Have been waiting all day now.

They will not rearrange delivery at a time after work, unlike my experience with DHL, UPS, FED-Ex etc. In fact my local UPS man knows my working hours now and makes sure he delivers either before I go to work or after I get home. You see a little common sense and some custmer service goes a long way.

17/04/09 @ 15:46

Comment from Polly

Update. Just got a call from the Depot. There have been problems delivering it as the address was hand written and .... oh I don't have the patience to explain, oh well actually I do as it is genuis. Apparently the address has to be computer typed so the computer can read it. If the address is hand written the driver has to look at the parcel and look for the address! Shock horror! Is this not wnat post-men do all the time. Apparebtly only my post-code was in the system meaning the driver could find my street but not my house. I live in a street with 3 houses. So once he'd found my street he could have looked tha parcel. This may have necessitated him getting out of his cab and going to the back of the van, and then looked at the parcel and see whether it says number 1,2 or 3. Not exactly rocket science. Sounds like an excuse to me.

I explained all this to the lady from the depot - who was very nice in fact - I told her I wasn't falling for that excuse and she has said she will make an expcetion and send my parcel out for delivery tomorrow and I was told they didn't deliver weekends.

17/04/09 @ 16:52

Comment from bob

Hello to everyone, i am presently employed by hdnlo. I strive to deliver every parcel to the book, but sometimes you have to cut corners. I have never signed for a parcel myself, because i won't risk my job. We have to obtain 60% signature hence the other 40% can be left in sheds, garage rear of house etc. Responding to the person who asked for the tv to be delivered to a neighbour have you ever thought the neighbour was out when the driver called or having a shower, vacuuming etc. We are only allowed to bring back 5% carded so every driver tries is upmost to deliver parcel. I have noticed that most of these complaints are from whinging know it all's who frankly don't have a clue what they are on about, if these people would be in when parcels that need sigs are delivered then we wouldn't have this problem. Also these complaints probably come from the people who's neighbours hate them that much they won't recieve parcels for them. Lay off the drivers!!!! we work 10+ hours a day usually without a brake. The management dont think this is long enough and pressure us into taking out more work hence the corner cutting on delivering. DONT BLAME THE DRIVER TAKE A MOMENT TO CONSIDER THE DRIVERS POSITION AND YOU WILL REALISE IT IS THE BAD MANAGEMENT WITHIN THE COMPANY.

17/04/09 @ 17:45

Comment from bob

Hello to everyone, i am presently employed by hdnlo. I strive to deliver every parcel to the book, but sometimes you have to cut corners. I have never signed for a parcel myself, because i won't risk my job. We have to obtain 60% signature hence the other 40% can be left in sheds, garage rear of house etc. Responding to the person who asked for the tv to be delivered to a neighbour have you ever thought the neighbour was out when the driver called or having a shower, vacuuming etc. We are only allowed to bring back 5% carded so every driver tries is upmost to deliver parcel. I have noticed that most of these complaints are from whinging know it all's who frankly don't have a clue what they are on about, if these people would be in when parcels that need sigs are delivered then we wouldn't have this problem. Also these complaints probably come from the people who's neighbours hate them that much they won't recieve parcels for them. Lay off the drivers!!!! we work 10+ hours a day usually without a brake. The management dont think this is long enough and pressure us into taking out more work hence the corner cutting on delivering. DONT BLAME THE DRIVER TAKE A MOMENT TO CONSIDER THE DRIVERS POSITION AND YOU WILL REALISE IT IS THE BAD MANAGEMENT WITHIN THE COMPANY.

17/04/09 @ 17:48

Comment from bob

Hello to everyone, i am presently employed by hdnlo. I strive to deliver every parcel to the book, but sometimes you have to cut corners. I have never signed for a parcel myself, because i won't risk my job. We have to obtain 60% signature hence the other 40% can be left in sheds, garage rear of house etc. Responding to the person who asked for the tv to be delivered to a neighbour have you ever thought the neighbour was out when the driver called or having a shower, vacuuming etc. We are only allowed to bring back 5% carded so every driver tries is upmost to deliver parcel. I have noticed that most of these complaints are from whinging know it all's who frankly don't have a clue what they are on about, if these people would be in when parcels that need sigs are delivered then we wouldn't have this problem. Also these complaints probably come from the people who's neighbours hate them that much they won't recieve parcels for them. Lay off the drivers!!!! we work 10+ hours a day usually without a brake. The management dont think this is long enough and pressure us into taking out more work hence the corner cutting on delivering. DONT BLAME THE DRIVER TAKE A MOMENT TO CONSIDER THE DRIVERS POSITION AND YOU WILL REALISE IT IS THE BAD MANAGEMENT WITHIN THE COMPANY.

17/04/09 @ 18:02

Comment from Stu

HDNL ATTEMPTED DELIVERY ON THURSDAY - LEFT A CARD SAYING WILL REATTEMPT THE NEXT DAY - DIDN'T BOTHER - JUST LEFT IT AT THE DEPOT! WHAT A WAY TO RUN A BUSINESS.

18/04/09 @ 10:06

Comment from James Sawyer

Sooooo many neighbours will not even answer the door though, even when it is obvious that they are in.
This is either laziness or they don't actually like their neighbours that much, contrary to what they've told them - ie "yes mate, I'll take your parcel in for you" ...yeah riiiight !

18/04/09 @ 11:33

Comment from Polly

In reference to my previous post. I've been waiting in all day. Nothing. Just spoken to the depot. Parcel not loaded onto van.

Missed a memorial service for a colleague to wait in for my parcel, that's how much I wanted it, shouldn't have bothered, should have done what my gut was telling me and gone to the service. But the lady was adamant that it would be delivered today.

Man I spoke to at depot just now, says the drivers getting the sack. bloody right.

18/04/09 @ 18:08

Comment from bob

This is a response to Polly, sorry to hear you missed the service. But as i work for the company it CAN NOT be the drivers fault as we are not allowed to leave the depot untill the parcels that have to go that day are loaded, hence this reverts back to my previous statement of the management is to blame. To say the driver is to be sacked is totally unfair as we do as we are told, so for a parcel not to be loaded to a van is not a driver's fault it is bad managent for not ensuring this parcel was made available for the driver!!!!!!!!!!!!!!

18/04/09 @ 20:17

Comment from Polly

Whatever Bob, I just want my parcel that I paid for and that HDN were paid to deliver. I have been told that this driver refuses to work past 5pm in order to ensure he delivers parcels to customers when they are at home, it sounds to me like he is not prepared to offer customers what they want. Therefore, he should be sacked IMHO along with the whole damn lot of HDNL - one company I would not be sad to see go to the dogs.

I have reported HDNL to the Consumer Watchdog.

20/04/09 @ 12:46

Comment from Polly

"we started out as white arrow"

From further up the thread I just learnt this. That explains it then. White Arrow were shit and HDNL is shit. I never once received goods shipped to me by White Arrow [always without my knowledge, I would never have chosen them] at my previous address because they said the house did not exist becasue it did not have a number, only a name and, thus, could not be found on 'their' database even though they delivered to the house opposite us all the time which also had no number. They had the postcode which covered a grand total of about 12 houses in a rural street.

My thoughts at the time were, ever heard of a map and stopping to ask directions?

I had wondered what happened to White Arrow, now I know, got so much bad press and so many pissed of customers they decided to change the name hoping people wouldn't notice, and for a while it may have worked. But a turd disguised as a rose still smells of shit.

20/04/09 @ 13:25

Comment from bob

Polly it my not be case of the driver refusing to work past 5pm have you ever thought this may be against the law to do, ie if he started at 6am and is only allowed to be on the road 11 hours, you do the maths. Saying the driver should be sacked is a very ignorant statement to make when you clearly dont know anything about proceedure that as to be followed. If that driver was to stay out after 5pm just to deliver a parcel to one customer and then knocked a child down because he is tired that would be ok because you got your parcel. Give your head a shake!!!!!!! Why don't you get the parcel redirected to your place of work, which is a very common proceedure, i know this because i work for the company.

24/04/09 @ 21:07

Comment from ALan

Many thanks for advice to use saynoto0870
It was great and gave me the local number for HDNL. I contacted them about delivery and they have promised to call mr back in the next 10 mins with an approx time. We shall wait and see.................

25/04/09 @ 12:44

Comment from Helen

I have just got through to home delivery network on 08448111816
another number for them is 01215525541.

The girl I spoke to was very helpful, so fingers crossed

27/04/09 @ 14:09

Comment from loader

Polly, polly, polly .... what a selfish, sad individual you are. I wonder how many working hours you put in, in a day? Probably less than half of a Hdnl driver. And why should we work past 5pm to deliver your poxy parcel ??? I started at 6am this morning leaving my house at 5:20am .. I need to be home for the kids so the missus can be at work by 6:30pm. lol , I bet the drivers seen your pretty face before and opted to avoid any contact for as long as possible. . spitting feathers heh?

27/04/09 @ 22:52

Comment from Delboy

Waited in all day for a wine delivery from Tesco.

Shan't be doing that again in a hurry !

Their previous own vehicle deliveries were excellent, this lot of amateurs don't deserve to exist looking at all the previous complaints here.

If Tesco really think that they can retain their wine sales this way, I reckon Sainsburys, Majestic wine and the Sunday Times wine clubs are in for a bonanza !

28/04/09 @ 17:40

Comment from Chris

"delboy" - I don't wish to call you a liar but I work for HDNL and to the best of my knowledge, HDNL do NOT deliver wine for Tesco. What was your problem, anyway? Did the wine not turn up? Was it smashed when it DID? I suggest you check your facts and get back to us.

28/04/09 @ 18:17

Comment from Delboy

To Chris.

I checked with Tesco Direct Wine and they assured me that HDNL are the carriers.

The wine has still not appeared despite the Tesco assurance of 'next day delivery' if ordered B4 noon, which I did.

Until this episode, Tesco deliveries were absolutely fine, why they went to this shower I don't know, but I'm sure it'll cost them bigtime !

29/04/09 @ 10:16

Comment from sevrine

Dear ALL,

IF YOU WANT TO FIND HDNL NUMBER PLEASE GO TO THE FOLLOWING WEBSITE:
www.SAYNOTO0870.COM

and type: HDNL

You will get all their numbersn for the whole of the UK.

What a crap service, with lying drivers who say they left card when they haven't. Incredible, as customers we pay for delivery and we get this.

I had to go to the depot, waste of time.

Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 0151 2908500 Head office
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 0808 1010001 Customer service options
(For LARGER parcels)
Also 0808 1010002 /3 /4
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 029 20779779 Cardiff
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01642 563043 Stockton-on-Tees
Also for: 0844 5560557 & 0870 1545433
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01327 703821 Daventry
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01480 472537 St Neots
Also: 01480 211185
Also for: 0844 5560557 & 0870 1545427
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01793 537171 Swindon
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01978 291559 Wrexham
Also for: 0844 5560557 & 0870 1545434
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01489 572462 Southampton area
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 020 89032772 Wembley depot
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01462 421336 Hitchin, Herts
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01926 311517 Leamington Spa
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 0121 5525541 Oldbury depot, Birmingham
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01772 620358 Preston
Also: 01772 338479
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01935 432924 Yeovil
Also: 01935 434062
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 020 85509611 Woodford
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01254 57243 Blackburn depot
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 023 80619866 Eastleigh
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01304 841138 Aylesham depot (Whitstable Area)
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 0131 3333651 Edinburgh - Newbridge
EH28 8LD
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01706 355223 Shaw, Oldham; Depot for deliveries in Manchester area
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01294 213458 Irvine
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01522 513753 Lincoln
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01224 249299 Aberdeen
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01473 287131 Ipswich
Also: 01473 286620
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 020 85514468 Woodford, London
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 0191 4952211 Gateshead
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01708 376155 Romford
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01724 289594 Scunthorpe
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01872 241904 Truro
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01273 516181 Newhaven depot
Also: 01273 517866
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01592 773511 Glenrothes depot
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01626 832545 Newton Abbot
Also: 01626 833165 & 01626 835856
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01782 836071 Stoke-on-Trent
Also: 01782 599889
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01246 260142 Chesterfield
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01293 517004 Gatwick depot
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01925 825515 Warrington delivery office
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01463 714964 Inverness depot
Also for: 0844 5560557

Unverified Numbers Database
Company Name 0870 / 0871 0844 / 0845 01 / 02 / 03 Freephone Other Information
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 020 89618774 London - Park Royal
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 0115 9860431 Nottingham
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01642 566246 Stockton-on-Tees # In addition to verified number !?
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01592 770105 Glenrothes depot
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 020 76358094 New Cross - SE London
Also: 020 77321444 & 020 77325595
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01622 710084 Maidstone office
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01983 *removed* Isle of Wight depot
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01480 211185 St. Neots, Cambs # In addition to verified entry !?
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 0118 9451184 Reading - Deacon Way, Tilehurst
Also: 0118 9413939 & 0118 9414012
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 020 86851032 Mitcham
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01603 486101 Norwich
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 0113 2538226 Leeds - Home Delivery Network Ltd Howley Park Road, Morley, Leeds, West Yorkshire, LS27 0BN
Also: 0113 2380343 /44
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 0191 5653025 Sunderland
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 0114 2444661 Sheffield
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01562 827299 Kidderminster; covers Herefordshire and Worcestershire
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01355 233085 Glasgow - East Kilbride
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01204 793112 Farnworth/Bolton
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01268 286667 Basildon - Honeywood Road, Basildon SS14 3DS
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01454 316101 Bristol
Also: 01454 273125
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01554 777877 Llanelli
Also: 01554 753643
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 020 86263209 Edmonton
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01209 210842 Redruth
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01492 593554 Wrexham & Llandudno
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 028 93363284 Carrickfergus depot (NI)
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01482 562525 Hull
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 0800 0515506 Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 0161 3333513 BEEHIVE DEPOT, BULKY COLLECTIONS
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01293 565351 Gatwick depot - also covers Guildford (all other GU from Reading) # In addition to verified number already in database !?
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01631 570664 Oban depot
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01536 268416 Corby depot
Also: 01536 403370
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 0800 0151509 This is for all customers in the southwest, who order from catolgues, was given by customer services.
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01489 581571 Fareham
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 01782 598061 Stoke-on-Trent # In addition to verified entry !?
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 08445560557 01512105002 Switchboard of Littlewoods Shop Direct - onwers of HDNA who may be able to contact Depots direct for you when ggiven a tracking number.
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 0151 9061080 # Where? !?
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 020 77322274 New Cross - SE London
Also for: 0844 5560557
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 8111816 029 20360976 Cardiff - Lamby way (covers Newport as well)
Also for: 0844 5560557

Info Center
Please use the Contact Us option, to report any incorrect numbers that you notice on the site. Thanks for your support.
lllll Main Database - A number that has been checked and at the time it was checked worked correctly. Please let us know of any numbers that no longer work as expected.lllll Unverified Number - A number that has been added by a visitor to the website, and hasn't yet been verified as correct. Please use the Contact Us link at the top of the page to let us know if these work (or don't work) for you.

29/04/09 @ 12:24

Comment from Chris

Ok delboy thanks for that, can only assume it's a regional trial run because the 2 depots near me haven't seen any cases of tesco wine yet. Can't say it's a contract we'd really welcome either to be honest, we're busy enough as it is, so fingers crossed it doesn't go nationwide! Hope your case arrives tomorrow, by the way :-)

29/04/09 @ 20:59

Comment from Pam Ela

Whilst I can understand what Bob is saying regarding the drivers to a degree, I am totally outraged by HDNL's lack of appropriate behaviour concerning the delivery of large items.

Why leave a 3 seater sofa plus a two seater sofa on a communal balcony in front of my sisters elderly neighbour? What the hell am I, a 5'4 single woman meant to do with that? Where was the call to say they were coming round. Where was the delivery note to say the item had been left with a neighbour. I mean for heavens' sake, whilst I know drivers are under some pressure to make deliveries, where the hell is your common sense. Of course an elderly neighbour will sign for a package. But let's think about it eh.... two sofas for a particular address are meant to be delivered to that particular address and not left outside on a balcony with someone else. Some of you people Bob are just damn lazy.

That was almost two years past. I wouldn't mind but they have just done a very similar thing to me again - ordered a wardrobe - yes, a wardrobe and the driver neither called to say they were going to attempt delivery to make sure I was in. They didn't even leave a card in the door to tell me they had left the wardrobe some place.

Imagine my surprise when I come home from work at 8pm and my 78 year old neighbour (complete with stent and allsorts) is knocking on my door telling me that they have a large package in their... GARDEN!!!! Get a flaming grip Bob, there are only so many excuses people are prepared to hear. Most of them are not acceptable and as for accountability - HDNL haven't got a clue. I am sick to death of this cr@p - I have today called the company to pick the item - it will be in the garden for them to collect it. I don't care when or how - I just am no longer interested in lame excuses, idiotic practices and shabby custoner care. You lot should have been closed down a long time ago and why these large companies use HDNL I will never know. Clearly HDNL are the cheapest and yes... don't we (the consumers) know it. It shows at every level. Totally unacceptable.

01/05/09 @ 16:27

Comment from LS

Meant to get a delivery today - they tried at 9.11 am - at a time when there was about 5 people at the address, and in a funny twist at exactly the same time I was outside in the car park.....no sign of the delivery dude/dudette and no card. Now I have to go and collect it - will be speaking with Additions to get a refund of the delivery costs as they haven't even bothered to try.....oh and why do they have a contact telephone number if they don't use it - if they couldn't find the place (which is difficult as I've had other companies deliver fine) why not call to get directions etc?
Waste of space!

01/05/09 @ 16:29

Comment from Steve

I actually don't think HDNL are worse than any others, Whilst working in the garden we actually saw a delivery driver walk up to the house put the card through and door and walk away without knocking, when we called him back we asked why he handn't knocked he claimed he had and got very shirty about it ( we know he hadn't ). In so fat as HDNL are concerned, they just tried to deliver a package twice ( though they did leave a card ) however what annoyed me was that there is nothing on the card to say where the depot is or a direct number or any details on who to go about collecting. They also insist that I bring a note from my wife ( whose name is on the package ) saying I can pick it up in addition to 2 forms of id.... perhaps they'd like a blood sample too?

TBH some entrepeneur could make a mint out of an "out of hours" delivery company which delivers weekends ( inc sundays ) and before 8am and after 5pm.......

05/05/09 @ 15:20

Comment from sam

HDN is the worse delivery company i have come across! The website is poor with no contact details... I eventually called a press number which gave me this number to enquire where my parcel was 08448111816. I do not expect to pay 6.95 for a 48 hour service and still be waiting 60 hours later. They said there was a problem with my adress which was 100% correct in a very busy area.

21/05/09 @ 09:19

Comment from V

Awful awful awful, never had any problems with fedex, parcel force etc. HDN are another story. Depot people are lovely really - the service is just pants. I just struggle to understand why so many other companies can do it without a problem... but HDN seem to struggle so much.

Oh well.

21/05/09 @ 16:46

Comment from Sarah

I've had problems with HDNL in the past and always fill with dread when I see their tracking website provided when I buy anything online. Today I should have had a parcel delivered - but as I work in a hospital they wouldn't deliver it there and so marked it as "refused" on their website. Bit awkward when I work between their delivery hours but fair enough I suppose when it does say on their website they won't deliver to hospitals (which is a whole other issue I won't get into!) so I've used the number found on here, talked to somebody straight away and given them another address down the road from my work and fingers crossed it should be delivered at some point tomorrow. Come on HDNL change my mind about you!

26/05/09 @ 18:12

Comment from ape

Ordered from Amazon last week, delivery stated 3-5 days. So I do not know in advance what day it will be arriving. If it was with Royal Mail, no problem, just pick it up at the depot on Saturday. Oh dear, its coming wiht HDNL who by previous experiences are amatuer at best.

I work for UPS, (not going to blow their trumpet unnecessarily) and I know its difficult to wait in all day for the driver to turn up for most people. However, at least we put our telephone number on the website and the tracking information is in comparison to HDNL, quite straight forward. You can also have pkgs delivered to a different address or on another day through the website like all the good couriers! We also deliver for Amazon but it's for those who pay for a timed or next day delivery.

Last time with HDNL they left a card but put no number on so when I rang and spoke to a clearly uninterested employee I was told they could not help. That kind of attitude would not stand at UPS. While every delivery company faces similar problems in this respect with business to consumer deliveries, the way its handled, the information thats available and the choices and options for re-delivery really set companies like UPS, DHL, Parcel Force etc apart from the likes of HDNL.

Reading their employee comments on here makes me shudder!

28/05/09 @ 13:31

Comment from Desi

Awful company. Depot is an hour's drive away (nice if you have a car), no they won't take it to the Post Office, no they won't pin it down to morning or afternoon, there's no tracking number on the card that was left, and they seem to have tremendous difficulty in understanding that people have day jobs.

28/05/09 @ 18:49

Comment from Caz

I am also another one of the hdn victims. I ordered a parcel from 1 of my catalogues approx 2 weeks ago. I went online on the 22nd may and used the tracker section on the hdn. It said that they had recieved the parcel. Great! i thought. I was expecting the parcel within a few days but it never arrived. A week later, still no sign. Surely it doesnt take that long to deliver a parcel. Bearing in mind, the local depot is approx 2 miles from my house. I went online again to check the status and it said 'unable to deliver' on the 28th may. That is a complete load of bollocks! I was in all day and never recieved a card or anything. I went on the website of hdn to get my local depot number, but as others confirmed, they do not give out local or any type of numbers. All it says is, phone the number on the card. I would if i had ONE!!!! I am really dissapointed in their service. I will not be using them again.
''Putting customer's first'' WHAT A JOKE!!!

29/05/09 @ 08:32

Comment from pobox112

Waited in for an order from Marks & Spencer.

Checked online at Home Delivery Network and that stated that they had already tried a delivery. But we had moved!

There was no card left to enable an enquiry.

Why is Marks & Spencer dealing with Home Delivery Network when they obviously lie?

Home Delivery Network - You are rubbish. No wonder you hide your contact details to avoid a mountain of complaints and incompetence.

01/06/09 @ 16:02

Comment from Q

After ordering a product from Amazon and subsequently found out it would be delivered by HDNL, I then did a research on them and found this web page. After read every single comment I was worried as I thought it would be delivered by Royal Mail and was hoping to pick the item up during the weekend as both me and my wife do have a normal working hour job.

I called Amazon expressing my concerns and the guy was quite helpful and he said the more information I gave them the better so I told him that we live in a block of flats and there is a security gate but it would open automatically when it detects a vehicle and there is an intercom at the entrance etc. I then told him we would not be at home and adviced to try one of our neighbour.

We had experience for ordering a product online and my wife took a day off just to receive that and I kept checking the status online at work just to make sure I know the situation, that was a few months ago. I called the seller at about 3.30pm as I was a little worried it still didn't arrive, they tried to contact the driver but without success and they called my mobile number and thought i was the driver for some reason. Then at 5.30pm (the time they finish delivering) I called again and the delivering compnay advised that the driver couldn't get into the gate and left a "card" and now gone to somewhere else, i was furious as I stated clearly the gate will open automatically and of course there was no such "card". My wife didn't hear a bell or anything either. As that day was the only day we could get the item I talked to the seller again and she was adament that she would sort that out and luckily the driver did "return" and deliverd. I forgot what company that was but I believe that might have been HDNL.

That is a bit off topic but I did recieve the product from Amazon without any problem this time and eventually the driver actually managed to get into a block of flats and delivered to one of my neighbour. So my thought is there might be a small percentage of bad drivers who just tried to avoid walking a bit but I think HDNL is not such a bad company and the company should be running okay otherwise there wouldn't be so many big name company using them for delivering. Just sharing a bit of my thought, hope this helps.

08/06/09 @ 09:57

Comment from Anothe Amazon HDN victim

Another HDN victim for an Amazon order:

Can I arrange redelivery for after 6:30 pm when I am home from work? NO

Can I arrange redelivery for the weekend? NO

Can I get it redelivered to my work or my partners work? NO, neither are in the delivery zone of the depot

My only option is to go to the depot to collect the parcel, which I can't do. Perhaps a better name for the company would be DEPOT delivery network.

Have contacted the seller at Amazon and asked them to either get it delivered on the weekend or cancel and refund my order.

No surprise that there is no way to email complaints/feedback on the HDN website, just a postal address. However there is an online form for potential clients.

10/06/09 @ 09:27

Comment from Nina

Another HDN victim for an Amazon order: Can I arrange redelivery for after 6:30 pm when I am home from work? NO Can I arrange redelivery for the weekend? NO Can I get it redelivered to my work or my partners work? NO, neither are in the delivery zone of the depot Can you just leave it on my doorstep? NO we need a signature. Don't you have any friends/family/neighbours we can deliver it to? NO I DON'T - EVERYONE IS AT WORK DURING THE DAY! My only option is to go to the depot to collect the parcel, which I can't do. Perhaps a better name for the company would be DEPOT delivery network. Have contacted the seller at Amazon and asked them to either get it delivered on the weekend or cancel and refund my order. No surprise that there is no way to email complaints/feedback on the HDN website, just a postal address. However there is an online form for potential clients.

10/06/09 @ 09:31

Comment from Cadman

Not surprisingly, I to have a complaint about HDN. I arrive home, after a few days away to find a card on my hallway mat. It was from HDN informing me that they had left a package in my porch. This would have been OK but for one outstanding error!
Yes, you have guessed it - I don't have a porch!! When I contacted the local depot, I was informed that the driver for my area was elsewhere and would get back to me. He did, but then I had to have a discussion with his manager. The outcome was that they had delivered the package and if I wish to persue the matter further, I had to consult with the company who had sent the package. Surely a package remains the responsibility of HDN - UNTIL IT IS DELIVERED SAFELY TO THE INTENDED RECIPIENT - AND NOT LEFT ON A DOORSTEP FOR ALL AND SUNDRY TO REMOVE????
HDN should stand for HOPELESSLY
DISPLEASING NUISANCE!!!

10/06/09 @ 11:20

Comment from Mark

Well if you were going away for a few days Cadman it might have been a good idea to call your vendor and get them to ask HDNL to hold your parcel in depot until your return. Unfortunately, no matter how safely a parcel is left, whether in a garage or just in a porch, dishonest people will often take advantage of the situation. This is known as GLIT (goods lost in transit) and it is something which has been on the increase dramatically during these recent hard times.
I've no doubt your vendor will sort this out for you, especially as your package did not require a signature which indicates that the goods inside were relatively inexpensive.
Don't lose sleep over it, it's not worth it.

10/06/09 @ 19:46

Comment from natasha

Home Delivery (ha!) Network is the WORST courier company is the world. It's official. They are simply pathetic. Don't deliver properly, mess up addresses, leave wrong instructions, lose parcels, have an EXPENSIVE number to call and then you're left dealing with dumb employees who know nothing of any significance. They messed up my delivery and I am fed up. The MD should be ashamed of himself. The first step would be to start with free access numbers!! Foll by training the dumb drivers + staff.

11/06/09 @ 19:48

Comment from ckinho

Wednesday - come home at lunch from work, no notes to say anything had been delivered. Have lunch. On my way out notice a note has appeared thru the door saying sorry we missed you. hmmm... how could they miss me when i was in? Strange. Go on their website and arrange them to deliver on friday when someone is in all day.

Thursday - come home at lunch from work, no notes to say anything delivered. On my way out notice another new note has appeared saying sorry we missed you. Not only strange that they missed me again when i was sitting there the whole time but also strange that today is thursday and not friday.

Friday - going to sit behind door and when deliver man tries to put a note thru saying he missed me i'm going to stab him in the head*. I have the perfect albi... i have a note saying i wasn't there.

*I do not condone violence unless you're being screwed over by a completely incompetent delivery agency.

11/06/09 @ 23:00

Comment from ckinho

and PS... If i want to pick up my delivery then its at my local depot which is in wembley according to their very useful website... i'm sure wembley is very close to Edinburgh where i live. NHAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

11/06/09 @ 23:12

Comment from ubercamel

08448111816 - their real number.
Tried to deliver, were unable- funny considering it was to a shop which was open at the time they claim to have attempted delivery. Shouldnt be so hard to find their number.

15/06/09 @ 09:35

Comment from Home Delivery Network

Hello the Home Delivery Network Wembley Depot number is :

Phone number 0208903 2772

we are right across the road from the Currys superstore on Fulton Road.

16/06/09 @ 15:23

Comment from Barry bethnol

Hey
Anyone out there that likes to make petty complaints or pretend that they never received their parcels , your driver will make sure that you will only get your parcels if YOU are in to sign for them.
We enjoy making you whingers suffer and getting our own back.

Also your house will be marked on our system as an unsafe address.

22/06/09 @ 19:34

Comment from Amanda

My parcel had left St Neots Depot at 9.51 am and where I am located is 15 mins away. At 14.05 I rang the number (from further up) and a helpful lady informed me that the driver didn't have his mobile phone on when she tried to contact him but would keep trying. After reading these comments above I was starting to panic. At 15.30 I received a call from the reception at work, a driver from HDNL was waiting to give me my parcel. I had quite a walk and when I arrived he was very curteous and when I apologised for keeping him waiting, he replied "That's fine , I just want to make sure you get your parcel" WoW, I am overjoyed, for me, it is a very pleasant experience!

23/06/09 @ 15:44

Comment from Katie

I have to say after reading all of the comments on here, I was really worried that my delivery wouldn't arrive on time, as I needed it for this weekend.

I was happily suprised when my delivery turned up 10 minutes ago at my office, after I had tracked my parcel and found it had been loaded onto the vehicle this morning. The driver was extremely friendly, and I had no problems whatsoever.

I appreciate many customers have had a bad experience with HDN, but I have to say, no problems here, one very happy customer!

Katie

08/07/09 @ 11:29

Comment from Terry Tibbs

Is this actually a complaints sight or a scare mongering site???

It would appear that there have been NO complaints for well over a month and considering the ammount of parcels we deliver every day, that is amazing!!!

I think its time for the person who runs this site to update it and delete anything over 6 months old.

We are a changed company with new measures and procedures to aid our customers.

All this site seems to do now is make people worry that they are not going to get their parcels when infact their parcels arrive as promised and on time.

16/07/09 @ 16:00

Comment from John

I'm sitting here waiting for an HDL delivery for my daughter. I don't hold out any great hopes we'll get it today.

I have had several delayed delivery experiences with HDL. In every case I have been at home on the stated day, all day. I'm home-based, so it's not an issue. I follow my deliveries using their online tracking. In every case they have not delivered on the stated date they have recorded an untrue reason for their failure to deliver. They rarely leave cards; my suspicion is that's because they never actually came here.

Given where we live, it seems likely to me that that we're on the outer edge of our depot's area, so the local deliveries are made first and the more distant ones later in the day (they never arrive here in the morning or early afternoon); the drivers simply can't be bothered to do the last bit out to us at the end of the day, so claim there was no-one in, or some other fatuous reason, and head back to the depot. I have the local depot's number. I always complain. Makes little difference, though.

17/07/09 @ 14:57

Comment from Jason

John, the HDNL driver WILL be attempting to deliver to you. Do you live in a block of flats? Can you always hear your bell/buzzer? When the driver leaves a card, his GPS coordinates are logged so the call centre will know (within 50m or so) exactly where he was when he carded you. Are you sure your address given to the company who you ordered your goods from is correct?
Believe me, no driver wants to take parcels back to his or her depot undelivered. Hope you get things sorted out soon.

17/07/09 @ 19:57

Comment from ?

I work(ed) in the HDNL call centre and all customers who whinge are cunts. stay in if u fuckin order the things u stupid twats. tbf its normally southern softies fuckin the big I am get this here. yes we shud be able to transfer your parcel from fucking mitcham to wembley but apparently we cant it not my fucking fault i am told to say these things by the fucking money grabbers above. I feel for you i really do. However if you order a parcel to your fucking home address and you know full fucking well your not going to be in WHY THE CUNTING FUCK ORDER A PARCEL THERE? Jesus fucking christ its not rocket science.

18/07/09 @ 07:57

Comment from Sophie

HDN are useless. In the past I have had deliveries left leaning against my front door or inside my wheelie bin. But today's has taken the biscuit. I tracked my order to find it had apparently been delivered last night, which was news to me! I called the customer service number and was told that according to the system it was delivered to my address and was signed for. Impossible, as I wasnt in!! They couldnt tell me who had signed for it so took my number to speak to the depot and phone me back. No call back, and now they are closed until Monday. Brilliant. Checked with my neighbours and it wasnt left with any of them. I am really annoyed, they basically said oh well the driver has delivered it somewhere so you'll have to report it to river island and see if they want to re-send your order. The items I ordered where in the sale and are now out of stock so thats not going to happen. My heart sinks whenever I get a despatch email and realise its gone with home delivery network, they are the worst delivery company I have ever come across!!!!

18/07/09 @ 14:48

Comment from Barry Bethnol

Aaaah shut up you bunch of whingers!
Get up off of your lazy fat arses and go to the shops and buy the stuff yourself!

20/07/09 @ 20:35

Comment from john

umm im a little concerned now. ive just ordered an item of these guys and im worried its going to go missing now

fingers crossed.

24/07/09 @ 10:57

Comment from Amazon Customer

My HDL experience so far:

Ordered something from Amazon on one of their free delivery offers. Wanted to know if it actually worked...

Package sent by HDNL. Due for delivery on 22/7/09

I went out for an hour at lunch time, came back and there was a delivery card saying the package was back to depot.

Went to their website to reschedule delivery on their myhdnl website. Entered ref number and scheduled delivery for 23/7.

No package arraived on 23/7 (was in all day working from home).

Just called them now on their 0871 9770800 number (8.5ppm from BT line). They couldn't find my package by my post code or by the reference number. They did find it from the tracking number I got from Amazon's site.

Call centre said that they had no record of my re-delivery request. Also said they couldn't re-deliver til Monday.

I said I would go and pick it up from the depot. This will be a 14 mile round trip.

Let's say a trip in my car costs 20p per mile (not really feasible to do this on public transport). That's 2.80 pounds for the trip. And about 45p for the phone call makes 3.25 pounds.

Normal delivery would have cost 3.93 pounds. I had a bit of time to spare this week to experiment, but Amazon free delivery just isn't worth it. And clearly HDNL's systems don't work.

24/07/09 @ 11:30

Comment from An Amazon Customer

My HDL experience so far:

Ordered something from Amazon on one of their free delivery offers. Wanted to know if it actually worked...

Package sent by HDNL. Due for delivery on 22/7/09

I went out for an hour at lunch time, came back and there was a delivery card saying the package was back to depot.

Went to their website to reschedule delivery on their myhdnl website. Entered ref number and scheduled delivery for 23/7.

No package arraived on 23/7 (was in all day working from home).

Just called them now on their 0871 9770800 number (8.5ppm from BT line). They couldn't find my package by my post code or by the reference number. They did find it from the tracking number I got from Amazon's site.

Call centre said that they had no record of my re-delivery request. Also said they couldn't re-deliver til Monday.

I said I would go and pick it up from the depot. This will be a 14 mile round trip.

Let's say a trip in my car costs 20p per mile (not really feasible to do this on public transport). That's 2.80 pounds for the trip. And about 45p for the phone call makes 3.25 pounds.

Normal delivery would have cost 3.93 pounds. I had a bit of time to spare this week to experiment, but Amazon free delivery just isn't worth it. And clearly HDNL's systems don't work.

24/07/09 @ 11:48

Comment from Michelle

I am absolutely disgusted with this service. I ordered from ASOS on Friday for next day delivery for it to come today. They must have just knocked once but i didnt hear it as i was in and they have left me a card stating 'it has been returned to our depot for safekeeping'.....what? You leave it with a neighbour or leave it around the back somewhere safe stating on the card(i have a garage and an inside garden where lots of delivery companies have had no trouble doing this before)....or AT LEAST give you the option to pick the parcel up on the SAME day if it is next day delivery. As now they won't deliver as it is out of hours 8am-2pm. tried the Preston depot number which is apparently where it is being sent back to be held, no answer of course as its a Saturday. What an absolute joke. I have paid next day delivery so i should receive next fecking day delivery on a SATURDAY hence paying for it. SO ANNOYED! And whats more this isn't the first time i've had problems, the last time i used this service i asked for next day delivery again and it came late.
Disgruntled is not the word for this company, they are absolutely useless.

25/07/09 @ 14:51

Comment from Michelle

I am absolutely disgusted with this service. I ordered from ASOS on Friday for next day delivery for it to come today. They must have just knocked once but i didnt hear it as i was in and they have left me a card stating 'it has been returned to our depot for safekeeping'.....what? You leave it with a neighbour or leave it around the back somewhere safe stating on the card(i have a garage and an inside garden where lots of delivery companies have had no trouble doing this before)....or AT LEAST give you the option to pick the parcel up on the SAME day if it is next day delivery. As now they won't deliver as it is out of hours 8am-2pm. tried the Preston depot number which is apparently where it is being sent back to be held, no answer of course as its a Saturday. What an absolute joke. I have paid next day delivery so i should receive next fecking day delivery on a SATURDAY hence paying for it. SO ANNOYED! And whats more this isn't the first time i've had problems, the last time i used this service i asked for next day delivery again and it came late.
Disgruntled is not the word for this company, they are absolutely useless.

25/07/09 @ 14:53

Comment from Lee

Rubbish service! I would not recommed anyone to use this delivery company.... I sat in all day yesterday waiting for the delivery guy to come (i live in a upper floor flat with a security gate downstairs), the guy turned up and as i looked out of the window he drove off... card left that it had been returned to depot..i had taken a day off work and provided them with my mobile telephone number to contact me when they was downstairs. They made no attempt to leave it with my neighbours! i rang their awful customer service department who were useless and they advised me they dont keep in contact with the drivers so could not get him to come back...they booked in to be delievered the next day at the sane time 11am... checked the tracker service..says 'loaded onto van' at 9am and its after 4pm now and still no sign..i hope i will not have to take yet another day off work! awful, awful service.

29/07/09 @ 16:08

Comment from lee

well waited in all day, 7am to 7pm, was told at 7pm someone is coming out to deliver, 8.30 phoned again and spoke to another arsehole saying hes on his way, 9.15 phoned once more this time the driver has signed off at 9.04pm. think they should sign on as they cant fucking tell the time never mind deliver, telling people to stay in for the day to wait on ass holes that cant read or write, well been told hes coming in the morning before 12pm ,and its the same driver from today, well hes getting a surprise when my dog answers this time, teach the bastard to fuck me about !!!!!! woof woof !!!!!!!!!!!!

29/07/09 @ 22:04

Comment from Annette Tribe

Hi,
Had the same type of service as everyone else on this website. Tried three times to have a parcel delivered from Very, part of the Littlewoods Group. They use HDN to deliver. I work full time as do alot of other people. First time the parcel was delivered and I wasn't in so I rang and arranged for parcel to be delivered to elderly neighbours across the road, when I got home another card had been posted through MY door saying they tried to deliver the parcel. When I rang HDL and asked why this had happened they were very vague and said they had no record of me asking to have the parcel delivered elsewhere. Today, 31st July, I took the day off work and waited nearly all day from 7am to have the delivery sent to me. At 4pm I still had not received anything so rang HDN who first of all told me that the catalogue company had asked for the parcel to be returned. I rang the catalogue company who had not record of this. I then rang HDL again and was told that they had tried to deliver the parcel at around 2pm and the parcel had been refused. I was in all day and did not leave the house so they certainly did not try to deliver it to me. They then said that as they had delivered it three times they were returning it to the catalogue company so I have rung them and asked for a full refund. I am hoping I get my money back although I feel sorry for other people that have spent a great deal more money. I will now write a letter of complaint to both HDL and Very to explain what has happened and from the look of comments on this website we can't all be wrong. I don't expect an apology from HDN as I really don't think they care and basically think they lie as I was told three separate things today but hopefully companies that now use them will realise how dreadful they are and use someone else. Like other people on this website I can honestly say they are the worst company I have ever come across. Please, if at all possible, DO NOT use this company.Many thanks

31/07/09 @ 17:50

Comment from Annette Tribe

Hi, Had the same type of service as everyone else on this website. Tried three times to have a parcel delivered from Very, part of the Littlewoods Group. They use HDN to deliver. I work full time as do alot of other people. First time the parcel was delivered and I wasn't in so I rang and arranged for parcel to be delivered to elderly neighbours across the road, when I got home another card had been posted through MY door saying they tried to deliver the parcel. When I rang HDL and asked why this had happened they were very vague and said they had no record of me asking to have the parcel delivered elsewhere. Today, 31st July, I took the day off work and waited nearly all day from 7am to have the delivery sent to me. At 4pm I still had not received anything so rang HDN who first of all told me that the catalogue company had asked for the parcel to be returned. I rang the catalogue company who had not record of this. I then rang HDL again and was told that they had tried to deliver the parcel at around 2pm and the parcel had been refused. I was in all day and did not leave the house so they certainly did not try to deliver it to me. They then said that as they had delivered it three times they were returning it to the catalogue company so I have rung them and asked for a full refund. I am hoping I get my money back although I feel sorry for other people that have spent a great deal more money. I will now write a letter of complaint to both HDL and Very to explain what has happened and from the look of comments on this website we can't all be wrong. I don't expect an apology from HDN as I really don't think they care and basically think they lie as I was told three separate things today but hopefully companies that now use them will realise how dreadful they are and use someone else. Like other people on this website I can honestly say they are the worst company I have ever come across. Please, if at all possible, DO NOT use this company.Many thanks

01/08/09 @ 12:30

Comment from carl whiting

03/08/09 @ 02:12

Comment from a bit gaga

Nae luck .... hahaha

07/08/09 @ 23:53

Comment from brian

Have suffered with this company over the years, today is the latest,expecting Amazon package checked web at 08:00 package left depot, checked again at 3:00, says attempted delivery, lies been here all the time, rang depot told yes he tried to deliver and left card when no answer, more lies no card,the operator more or less accussed me of being out and mislaying the card.HDLN = hideous delivery logistic nightmare.

10/08/09 @ 19:56

Comment from a bit gaga

well you came to the right place brian ... grab your pitch fork and join the witch hunt !!! Because it obviously couldn't be a mistake. It MUST all be lies. Although with the new carding system they can tell if the Drivers been within 8ft of your door when he scanned the parcel.. But obviously he's came all the way up to your door , Not knocked or rung but scanned the parcel as carded, disposed of the card and taken your parcel back to the depot to do it alllllll over again ... HDNL like to ensure all thier drivers follow this pointless procedure to keep runing costs to a max and customer satisfaction to a min ... I'm glad to see our boys are doing a grand job

10/08/09 @ 23:46

Comment from a bit gaga

No complaints today ?? ... surely somebody can just invent something again ... don't want to make it look like HDNL are any good now ....... ?

11/08/09 @ 22:23

Comment from a bit gaga

3 days - 0 complaints ... shoud've worked for DHL !!

13/08/09 @ 20:13

Comment from a bit gaga

another day - no complaints ... all good in the world of hdnl

14/08/09 @ 23:48

Comment from a bit gaga

Wow ... what a service .... how many complaints of late ??

16/08/09 @ 18:58

Comment from a bit gaga

Amazing company ... Highly recommended A+++++

17/08/09 @ 21:41

Comment from no parcel

Ordered a parcel from River Island - suddenly tracking information was unavailable so I called HDNL for update and was told that the parcel has
been returned to sender.

The first excuse was that we were no longer at the given address.

When I confirmed that the address was correct, they then said that they
attempted delivery 3 times on Monday 17th and that the delivery was
refused.

The address is my business address and there were 9 members of staff in
the office all day including myself - no delivery was attempted!!!

19/08/09 @ 09:53

Comment from fuggamoose

Absolutely dreadful service. We ordered something from Tesco and my partner waited in all day for the parcel. At about 4 o'clock he heard a rustle at the door and found a card. There had been no knock at the door, nothing. He called HDNL to find out why the driver hadn't even bothered to deliver the parcel, the woman was very rude and accused my partner of not being in. In the end he hung up on her. After speaking to Tesco who apologised (nice of them) we are trying to get it redelivered tomorrow. Watch this space....

01/09/09 @ 16:37

Comment from a bit gaga

Bollocks !!! Blocked for what ?? Showing another side to the story ?? highlighting the FACT hdnl offer a valued service??

Surely you should have in LARGE BOLD lettering above 'ONLY ANTI-HDNL POST HERE PLEASE AS THIS IS A TOTALLY BIAS AND 1 SIDED BLOG'

01/09/09 @ 18:06

Comment from a bit gaga

no rules were broken ... no offence made ... Yet you insist on moderating the page to show more of the anti-hdnl comments than the pro's .... why bother having a blog ??? why not just write a 1 sided page that doesn't allow anybody eles comments ?? then you can paint any bloody picture you like !!

01/09/09 @ 18:09

Comment from Stuart

No. I left all of your 'x days and no complaints' comments up until your most recent one abusing the person who left a comment. I then deleted all of your posts (again). When you learn to grow up and stop behaving like a 12 year old I will happily leave your comments up.

I would call "you should lodge your winging complaint" as abusive, despite your clear lack of education. (It's my site, I can abuse who I like.)

01/09/09 @ 18:13

Comment from a bit gaga

Ok stu ... fair cop ... though I personally didnt find that very offensive I see how others might.

01/09/09 @ 18:22

Comment from a bit gaga

fuggamoose .. Its unlikely that a driver would just waltz up to you door with a parcel and pop a card through without trying to deliver it. Ok that doesn't mean it didn't happen, but he makes no financial gain from it and infact it might disadvantage him because he would then have to re-deliver the parcel at another point when he has no intention of being around that area. Also Drivers performance levels are being watched ever closer these days with any oppertunity to cut costs!! As for the operator you got on the other side of the phone, they are a typical call centre (in my opinoin an absolute waste of time!!) who are not employed by HDNL, and really have no understanding of the job we do .. Last I heard it was a comany called 'Vertex' ...

01/09/09 @ 18:42

Comment from Stuart

See, that wasn't so hard, was it?

01/09/09 @ 18:45

Comment from a bit gaga

Before this new system came into play many drivers (a few I know of) would quite happily 'Card' a house without actually going there in order to save time or simply cause they couldn't be arsed. The new system Hdnl brought in means the 'carded' parcel can be pin pointed to within so many metres of the door. This was in response to the mass ammounts of complaints recieved about 'no card' being left .. I personally think this is a fantasic idea.. only DHL have a better system in my opinion now, in which they have cameras fitted to thier scanners and must take a photo of each door they card. Also HDNL have moved to a 1 card proccess much like 'Royal mail' .. this not only cuts the cost of re-attempting failed deliveries 3 or 4 times, but stops the driver carding a drop with the intension of getting paid for going back at a later date. So they are trying to improve the service always ... Before it was really down to the honesty and determination of 'your' driver wether or not you recieved your goods, because the driver could actually benifiet from deleying your delivery by saving time or making money ... I can honestly say I've tried to deliver as much as possible as accuratly as possible since joining HDNL all those years ago and when I first came accross this site, to be continuously catagorised and likened with some 'lazy' drivers , well its hard not to get angry right ?? anyway stu .... stop being so bloddy patronizing

01/09/09 @ 19:30

Comment from fuggamoose

I can see what you are saying a bit gaga, it makes sense. And fair comment on the call centre, I wasn't aware of that. Whoever they are were very rude.
Well let's just hope it comes today. My partner will be in all day and will be listening out for the van. Fingers crossed!
Oh and sorry for posting the same message so many times, I didn't mean to!

02/09/09 @ 08:31

Comment from a bit gaga

Another thing people might wanna try if they are definitely staying at home to wait for a parcel is to put a note on the door stating 'you are home and if there is no reply to open the door and shout in' ... not only will you have a better chance of hearing the driver but if there is still no sign of anybody and no signature required the driver ''should'' leave your parcel 'safely' in your front porch/hallway ... though I appretiate not ALL drivers use common sense...

02/09/09 @ 18:13

Comment from JB

Just reading through comments from HDNL employees. Most are a complete disgrace and show you know NOTHING about customer service. If delivery times are 7.30 am to 7.00 pm don't be suprised if you turn up to find no one at home. Few people can afford to spend 12 hours sitting at home waiting for a delivery. You might need to pop out for milk or pick the kids up from school. If you gave broad windows of time when people could expect you to show up, thn there would be many less missed deliveries. Because of my experience with you I am making a point of complaining to Marks and Spencer. Hopefully, if there are enough people like me they will find a company better able to deliver in more ways than one.

05/09/09 @ 12:18

Comment from Chris

JB - If you're expecting a delivery from M&S it is your RESPONSIBILITY to make sure you're either in or provide somewhere safe for us to leave your parcel - you can do that by maybe leaving your side gate, garage door or porch door unlocked. It isn't rocket science.

06/09/09 @ 08:22

Comment from Chris

JB - If you're expecting a delivery from M&S, then you have a RESPONSIBILITY to either be in, or to provide the delivery person with a safe place in which to leave it. You can provide a safe place by either leaving your side gate, garage or porch door unlocked. It isn't rocket science.

06/09/09 @ 08:25

Comment from a bit gaga

LOL Jb .... yip .. people tend to be out when we arrive at the door ... Nobodies surprised about it, so what would you have us do? stand on your door step clutching your parcel untill you've rounded up the kids and purchased your weeks shopping ?? Geezzz, Honestly some people !! Use a bit of common sense .. If you're going out leave a safe place for your parcel to be left and a note for the driver.. We aint all bad .. If we do miss you there's a number on the card that will be left with you to re-arrange delivery..

08/09/09 @ 01:20

Comment from Diane

As a response to the HDN employees who mention people not being in. My delivery was arranged for Monday, 14th. Driver turned up with delivery on Wednesday, 9th. I had arranged to be off work on MOnday, 14th, but not on Wednesday, 9th. Getting the right day is not rocekt science either, gentlemen! When I rang up to complain/rearrange, I was told that my account had the message 'if no-one in, leave in green wheely bin' written. 'I don't know why he didn't do that' she murmured. Obviously the instructions were too difficult for the driver to comprehend.

10/09/09 @ 10:04

Comment from Diane

As a response to the HDN employees who mention people not being in. My delivery was arranged for Monday, 14th. Driver turned up with delivery on Wednesday, 9th. I had arranged to be off work on MOnday, 14th, but not on Wednesday, 9th. Getting the right day is not rocekt science either, gentlemen! When I rang up to complain/rearrange, I was told that my account had the message 'if no-one in, leave in green wheely bin' written. 'I don't know why he didn't do that' she murmured. Obviously the instructions were too difficult for the driver to comprehend.

10/09/09 @ 10:12

Comment from Chris

Drivers are not permitted to leave parcels in wheelie bins, even if the customer requests it. The woman you spoke to should know that.
Why not in wheelie bins, you may ask? Simply because dishonest people claim that the bin men have called!

11/09/09 @ 04:11

Comment from Tony

HDNL are useless. I ordered something from Amazon 2 weeks ago and yes, I wasn't in when they tried to deliver it, which was my fault.
Rang their expensive number which had me on hold for about 15 minutes, racking up the amount of money I was spending. When I got through the woman on the other end was very helpful. I asked if the package could be delivered to my work address as I'm not going to be in when they try again. She said this was fine and took down the new address details.
When it came to the next day I waited and waited (while working) for this package to arrive, but it never came. Got home to find a delivery card through the letter box, they obviously hadn't listened to me or this girl in the call centre at all. Come today, they are sending back the package to Amazon because I can't get to the depot (in a completely different city to where I am).
I'm going to have to buy this item again, which I want to do from Amazon as it's way cheaper than anywhere else, but I won't bother if they're going to use HDNL again for it. Very unimpressed.

11/09/09 @ 10:29

Comment from Tony

HDNL are useless. I ordered something from Amazon 2 weeks ago and yes, I wasn't in when they tried to deliver it, which was my fault.
Rang their expensive number which had me on hold for about 15 minutes, racking up the amount of money I was spending. When I got through the woman on the other end was very helpful. I asked if the package could be delivered to my work address as I'm not going to be in when they try again. She said this was fine and took down the new address details.
When it came to the next day I waited and waited (while working) for this package to arrive, but it never came. Got home to find a delivery card through the letter box, they obviously hadn't listened to me or this girl in the call centre at all. Come today, they are sending back the package to Amazon because I can't get to the depot (in a completely different city to where I am).
I'm going to have to buy this item again, which I want to do from Amazon as it's way cheaper than anywhere else, but I won't bother if they're going to use HDNL again for it. Very unimpressed.

11/09/09 @ 10:33

Comment from a bit gaga

Well Diane, You should pull up the delivery date issue with the company you purchased your item from because it's upto them to inform HDNL when to deliver your package and if they had done so it would've been impossible for the driver to load the item onto the van ... Also Chris explained the logical reason for your package NOT being left in the bin ..... Tony , Depending on when you called the call cantre number and what time the driver loads in the morning could have resulted in your parcel being loaded onto the van before anybody was made aware of its new delivery address ... Though I can't see why they couldn't attempt 1 more delivery before returning the item ?!?!? Never the less I reckon the breakdown was between the call centre and depot which will continue until HDNL employ enough staff to answer phones and give customers the numbers to thier local depots !

14/09/09 @ 19:40

Comment from jay

ah crap, i just ordered something from dabs on friday and it got dispactched today and they said it should be here by thursday .. and i need it before saturday

though i always see a HDNL van a few houses away so i hope i get it in time

.. otherwise il be back to complain!! and holy crap at the amount of comments!

14/09/09 @ 20:31

Comment from a bit gaga

Jay, probably a good idea - if you see the van between now and then - to tell the driver you're expecting a parcel and maybe arrange a safe place for it to be left if you're not home .... Rememver though , being there BY thursday doesn't necessarily mean ON thursday ...

15/09/09 @ 00:42

Comment from Laura

Crap, ordered an item from ebay, seller used HDN - they tried delivering yesterday - when calling to rearrange I found out they dont deleiver on saturdays... well thats no good when you work full time is it! I now have to go to the Swindon depot to pick up my parcel and I live in West Berks - why isnt it at a closer depot? What a waste of money on a delivery service! Thanks for nothing HDN

17/09/09 @ 21:19

Comment from karl

I placed an order on 12.09.09 for a Wii console on play. I also ordered Wii play with a wii remote included.

I monitored the progress of my order and saw that it was dispatched on the 15.09.09. I received Wii Play and remote today.

I did expect the console parcel to arrive at a slightly different time due to it being delivered via a courier, but thought I would check the status of the order on the HDNL website using the UPI code provided in my order history. On the website it stated that the parcel had been received at the depot... then that it had been loaded in to a delivery van, and then that it had been delivered today.

I have not received the parcel, nor have I received a calling card to say that a delivery was attempted.

I contacted HDNL to see if my parcel had been sent back to the depot, in the hope that I could arrange collection or redelivery, however was told that the parcel had indeed been delivered although as the delivery man's scanner wasn't working, this had been documented on a piece of paper rather than electronically.

I asked where the parcel had been delivered (as I did not have it, nor had I received a note stating that it had been left with a neighbour for example) and was told that they did not know, but that I should have been left a note.

I questioned all my neighbours in the vicinity of my house and nobody appears to have collected my parcel.

At this stage, I have been told by HDNL that the driver will be 'interviewed' in order to try and determine where my parcel has been left. However I am absolutely appalled at the whole ordeal.

I questioned HDNL as to why a signature (which might identify who the recipient was) had not been obtained, and was told that a signature was not necessary for my parcel - despite it costing a substantial amount of money and play assuring me it would?

I then asked why it has potentially been left at a neighbours house when on Play I could only have the parcel delivered to my billing address (and not to any other designated delivery address). This does not make sense whatsoever! I can't arrange delivery to an address designated by myself, however the parcel can be left with a random neighbour in the proximity of my billing address???

whats the point in Play having one set of rules and regulations (in the interests of the security of the order) when placing an order if it is then possible for all those security regulations to go out the window when the parcel is handed over to the couriers?

Had I known that the delivery of my order would be dealt with such an unprofessional and unreliable company I would NEVER have placed an order of such value.

17/09/09 @ 22:40

Comment from Adam Hitchman

They are a joke, 3 times now amazon have 'delivered' a parcel with this firm and three times I have had to go and collect it from the depot as no delivery cards have been left so I can't rearrange delivery. Maybe if the tracking number was the same as the card number it would all be a little easier?

18/09/09 @ 09:50

Comment from Bobby G

I had a scheduled delivery for an expensive item giving me a 3hour time period to wait.
I waited over an hour after the time specified and still no package - and I swear I saw the van drive straight past my building where i had been waiting. I thought "nah, surely not??" - I checked on their website and surely enough, the package went back to the depot (about 10 mins away from my work) with NO attempt whatsoever to actually do their job and deliver the package - I have no idea where the package is or when it will actually be delivered!!! An absolute joke!! And I thought maybe it was a one off or something - until I found this site...MY GOD!!! They should NOT be allowed to continue trading with such poor standards - and big companies like Amazon and Tesco Direct should seriously change who they are using! I thought Parcel Farce were bad sometimes, but this is unbelievable !!!

18/09/09 @ 09:55

Comment from Claire

Wow, what a lot of ranting! Well, I would like to join in, but mine is a rant at Amazon.

I am so annoyed with Amazon. My address is tricky to find, but Royal Mail knows where it is. If Amazon had JUST TOLD ME that a different company (i.e. HDNL) delivers the free delivery option, I would have entered a different delivery address!

As a result of this I am cancelling my account with Amazon. The final straw was when I sent in a customer complaint and they sent me back a template response. Cleverly written to make you think somebody had written it, but a standard response! Ahhhhh!

So, I'm trying to get a different address across to HDNL in New Cross and fingers crossed my packages will get there.

Finally, what is the number to start working for HDNL - that money sounds good! I've got lots of driving experience, including driving transit vans, mini buses and a mini splitter.

And you know what, I'm not even joking....

22/09/09 @ 19:35

Comment from JT

19/9: Goods ordered from Amazon- three items- one bulky item for delivery by HDNL, two smaller items to be delivered by Royal Mail.

21/09 (10am): HNDL recieve package from Amazon.
21/09 (6pm) : Royal Mail receive package from Amazon.

23/09- 10am (ish)- Royal Mail knock on the door to my flat and deliver my package.
23/09- 11.44am- HDNL DON'T knock on the door to my flat (I was in all day), DON'T leave me a calling card, DON'T let me know what they've done with my parcel, but inexplicably get a signature for, and deliver my item. (I only know this from their online tracking service).

After a lengthy phone call (at my expense) to HDNL I am informed that they will interview the driver to ascertain the whereabouts of my parcel, and that the local depot will phone me. I am told that they cannot even give me a loose time frame within which to expect this call. It could be before the end of the week, but conversely it could be next month.

What should I do? Just wait around for a package that I need quite urgently? Ask every single flat in the complex if they have my parcel instead of me? Drive to my local depot and ask them directly?

I would love the opinions of any HDNL staff on this- what should I do to help you guys?

24/09/09 @ 11:16

Comment from JT

19th Sept: Goods ordered from Amazon- three items- one bulky item for delivery by HDNL, two smaller items to be delivered by Royal Mail.

21st- (10am): HNDL recieve package from Amazon.
21st- (6pm) : Royal Mail receive package from Amazon.

23rd- 10am (ish)- Royal Mail knock on the door to my flat and deliver my package.
23rd- 11.44am- HDNL DON'T knock on the door to my flat (I was in all day), DON'T leave me a calling card, DON'T let me know what they've done with my parcel, but inexplicably get a signature for, and deliver my item. (I only know this from their online tracking service).

After a lengthy phone call (at my expense) to HDNL I am informed that they will interview the driver to ascertain the whereabouts of my parcel, and that the local depot will phone me. I am told that they cannot even give me a loose time frame within which to expect this call. It could be before the end of the week, but conversely it could be next month.

What should I do? Just wait around for a package that I need quite urgently? Ask every single flat in the complex if they have my parcel instead of me? Drive to my local depot and ask them directly?

I would love the opinions of any HDNL staff on this- what should I do to help you guys?

24/09/09 @ 11:19

Comment from kt

I found this site when I was searching for the information on the nearest HNDL depot to where I live. I was fully expecting to have to go and pick up the parcel which I don't mind doing if I am not in when it is delivered.

The comments on this site worried me but came home from work today and a card had been left. OK I thought lets see when I can go and fetch it myself. However the card said it had been left with a neighbour. As a previous comment has said I was not expecting that the package could be left anywhere other than the billing address, but I called in at the neighbour - someone I do not know and had never spoken to before and joy of joys they had my parcel. I asked if they had voluteered to take the parcel but they said the delivery man had rang their dooorbell. Who knows how many houses he would have tried before he found someone in!

I like to think that most people are honest and can be trusted but I sort of can't help feeling very lucky to have received my parcel within 5 days of placing the order.

29/09/09 @ 18:06

Comment from Sam

My amazon order hasnt been delivered for 3 days from the estimated delivery date. When i tracked it in amazon i found its in HDNL wembley depot. They tried delivering before 3 days but returned back to their depot. They havent left any card. I called the wembley depot number 01512908500. To say these people are thick is an understatement. They answer just one thing again and again "you have to call customer services". So i would say its best not to call them. Just waste of time.
Then i took the customer serices number 08719770800 and found the geographical number for it which is 01512908500. The customer services has been really kind. They recorded the redelivery for the next working day.
Anyone in my position please call the customer services number(01512908500) dont call the warehouse(warehouse people doesnt know anything. as you suppose thats why they are working in a warehouse. They are rude).

02/10/09 @ 12:05

Comment from sam

Well i would like to add this to my above statement. I have ordered more than a dozen times in amazon. Each time i miss a delivery they leave a card for me to collect from my local royal mail depot. Once one courier company called me to my mobile to make sure am out of my flats to collect the delivery before 5 mins.
This is the first time i got the delivery through HDNL. After reading the all above comments no wonder i had gone through all this way to get my parcel delivered. Atleast they should have left me a card to call their customer services to arrange a redelivery or collect at depot option. But just they did NOTHING.
So i have to track back in amazon, find the phone number for the HDNL depot, call them get treated rudely, then call customer services and arrange the delivery....

02/10/09 @ 12:28

Comment from Anthony Jones

My experience with HDN has been very positive to date. Several packages from Amazon Littlewoods and Argos.
Latest package from Argos arrived early whilst dropping of kids to school which I missed. I phoned the number on the card and spoke to a machine and booked it for the next day and it arrived no problem. I prefer speaking to a machine. Efficient and logical

06/10/09 @ 08:32

Comment from sarah

Amazon have (according to HDN) changed their policy a week ago - signatures now required for all deliveries so they cannot leave them outside your door. I have a package which apparently they tried to deliver at a time when I was at home - I didn't hear the bell go and was not left a card. So called them to change address and send it to work address as worried same thing may happen to me as people on this thread! FYI you cannot change address by called HDN customer services (0871 977 0805) but have to do it by calling Amazon (0800 496 1081. HDN sound like an absolute disaster of a company! Good luck to those of you that are having problems

07/10/09 @ 10:40

Comment from Chrissie

I have never in my life experienced such appalling service as I have received from Home Delivery Network. I paid extra for named day delivery and waited in for the whole day.I had a tracking number which said my parcel was placed on the van at 11.55. When it hadn't arrived by 7pm I tried phoning the company. The first time the line went dead then I managed to get through. To my astonishment I was told that the parcel could not be delivered as I wasn't in!! Of course, no card was left. I asked to speak to the operator's line manager but was told they were not available (I could hear someone telling her what to say in the background). I then said did they think I was stupid as I could hear everything. A man then came on the phone, said he had heard the whole conversation and proceeded to say there was nothing he could do except phone the depot and get them to deliver the parcel. I'm still waiting for delivery............

08/10/09 @ 09:49

Comment from Bob

Good News
HDN have been given Amazons large parcel contract because of the Royal Mail Strikes. I fail to understand why Amazon would award this 25 million pound contract to HDN unless they were doing a good job.

Obviously the complaints on this site ate not reflecting the true position of Amazon customers, most of whom must be happy with the service they are receiving.

Personally I have not had any problems with HDN and I am a large volume user.

And Finally, you should not book a delivery if you know you are unlikely to be in, pay the extra for a timed delivery.

08/10/09 @ 13:38

Comment from Rich

If you are informed that a delivery takes place (e.g. the tracking service says it will be that day) and delivery does not take place, you may be entitled to compensation. You did afterall have to stay in all day / take the day off from work / work from home / avoid doing X / whatever. If people start claiming compensation when their day is wasted due to failed deliveries then Amazon would have to sit up and take notice.

08/10/09 @ 23:14

Comment from Mike

To all those frustrated people.

Send some information that a manager could use to find out what the driver or call centre did wrong (ie postcode, your name, card reference number, call date & time, phone number called from etc) to their ops director paul dot mohan at hdnl dot co dot uk

Most people go to work to do a good job in these hard times, help weed out the bad ones and help fix mistakes by giving information that could help work out WHY something went wrong.

Everything is stored in call recording and on systems that track web reschedule requests so problems can be investigated.

Want your parcel then give them the info to fix the problem rather than leave a complaint with no info.

Mike

12/10/09 @ 07:04

Comment from Phil

The moral is - Never deal with a company that doesn't publish a phone number -
They don't redeliver when that say. None of the numbers go to a human...

16/10/09 @ 16:26

Comment from Sal123

Im just going through the joy of HDN at the mo. Apparently a driver has tried to deliver 4 times I rec'd 1 card. On ringing the help line (ha-ha) Iwas told that the other 3 times the driver tried to deliver was around 8pm on all occasions BUT on all occasions he clocked beck into the depo within 2,4 & 8 minutes. Given that the depo is 10 miles awayIfind it really hard to believe. They are just not attempting to deliver. I'm now using Abe books for my purchases I ain't playing this game again with Amazon.

16/10/09 @ 22:04

Comment from Dano78

Why do amazon use such a rubbish company like HDN?

They must be losing so many customers. Amazon's customer service is quite good really compared with some.

HDN customer service is a joke. As far as I can tell the people at the call center are there to cover up for the laziness and incompetence of their delivery drivers.

I phoned the call center 3 times on my re-scheduled delivery date, each time the person on the phone had trouble finding my details, and once found I was assured that my parcel would arrive.

At apparently 6.55pm 5 minutes before my delivery service was to finish (as it was 7am - 7pm) the driver logged that my address was incorrect. What i find interesting is that the other delivery driver found my property without any trouble, i have the card to prove it. I also find it interesting that the parcel was received back at the depot at 7.40pm, now unless the van can go at 200mph how did they do a journey in 45 minutes that would take me at least an hour and half?

Until amazon stop using HDN I will not be using amazon and I urge others to do the same or your entry will be next one after this!

17/10/09 @ 23:28

Comment from Dano78

Why do amazon use such a rubbish company like HDN?

They must be losing so many customers. Amazon's customer service is quite good really compared with some.

HDN customer service is a joke. As far as I can tell the people at the call center are there to cover up for the laziness and incompetence of their delivery drivers.

I phoned the call center 3 times on my re-scheduled delivery date, each time the person on the phone had trouble finding my details, and once found I was assured that my parcel would arrive.

At apparently 6.55pm 5 minutes before my delivery service was to finish (as it was 7am - 7pm) the driver logged that my address was incorrect. What i find interesting is that the other delivery driver found my property without any trouble, i have the card to prove it. I also find it interesting that the parcel was received back at the depot at 7.40pm, now unless the van can go at 200mph how did they do a journey in 45 minutes that would take me at least an hour and half?

Until amazon stop using HDN I will not be using amazon and I urge others to do the same or your entry will be next one after this!

17/10/09 @ 23:31

Comment from dreamweaver

well i sure won't be buying anything from amzon again.this compay HDN is probably the worst delivery company in the uk.why would amazon use such a crap company.!! completely useless.you cannot get in touch with them at all.if you don't like the customers then get out of business !!

20/10/09 @ 16:50

Comment from A Dabs customer

I will be ensuring that anything i buy on the internet does not get delivered by HDN again it is the worst delivery company in the uk.

I was working at home and at the time was on the phone to a colleague the driver drove like a nutta down the street then was ringing the door bell and banging on the door all within 10 seconds. Answered the door and you could tell he was in a rush so explained to him about customer service, he could not give two hoots about it.

All phone numbers for the depots are further up this page.

26/10/09 @ 12:10

Comment from Gail

I am SOO angry! Paid for next day delivery on Saturday. Wasted the 1st day of my kids holiday waitiong in for the parcel. When I called Tesco to see where it was (7-7 delivery slot!) it transpired HDNL had sent it to the WRONG depot! But the wrong one is only about 45 miles from my home. Am now told that it might arrive Tuesday OR Wednesday between 7 and 7. So seriously unhappy. Wish I'd not ordered from Tesco Direct and won't do so again. Funny they dont publish their phone numbers - might pay a visit to my local depot in the morning and kick up a stink. Really peed off. They are a logistics company for heavens sake!

26/10/09 @ 19:41

Comment from Norman

You know what you want to do in future, don't you Gail?
Go to the shop IN PERSON and buy your stuff, that's what! ;-)

26/10/09 @ 19:56

Comment from amazon buyer

ordered a 57 pound harddrive super saver, was expecting 5-6 days delivery as royal mail are on strike, was pleasantly suprised that the item was despatched and on route to delivery the next day, waited at home until 9pm nothing. logged onto my amazon page , checked the tracking info (1st time i have seen this usually i get my stuff sent via royal mail and no tracking) tracking says its been delivered.

i have wrote 3 emails to amazon, last reply was driver will get interviewed, check household to see if someone else signed for item and a link to a signature which linked to no where a broken link.

poor service thiefs behind the wheels of this dreadful company,
hdnl can kiss my ass

27/10/09 @ 04:15

Comment from overtargetagain

As a Driver with HDNL for the last 6 years I am very dismayed with some of the horror stories on this site. I on average deliver over 125 parcels and cover 100 miles a day and like to think that I give a good service to my customers. As you can imagine with that number of deliveries to attempt every day time is short (if you are held up by just 1 minute per delivery this would mean 2 hours added on your day).I therefore try to obtain permission from any new customers to leave the parcel in a nominated place if they are not in. I guess that most of the disgruntled customers on here order infrequently and so have no t talked to the delivery driver. It is sometimes very difficult to decide where is a safe place to leave a parcel or whether the customer would be pleased or upset if the parcel was left in what the driver thinks is a safe place. I try to think whether I would be happy if it was left or not. I try a number of neighbours and always leave a note to inform the customer where the parcel has been left. We are not all bad delivery drivers, I make a point of talking to any customers who have had a problem that I have become aware of and try to ensure that it doesn't happen again

01/11/09 @ 15:58

Comment from Karel B

Mitcham small parcels depot number is 08719770800

My parcel (2 DVDs from Amazon) never arrived. I tracked the order to find it marked 'incorrect address'. Oh really. Couldn't be bothered more like. I never got a card.

So it's been at Mitcham for 2 weeks.

But you think this is bad? Just try buying tickets through Seetickets or having a credit card delivered from Lloys. They use the same courier company (whose name eludes me for the moment) that NEVER attempts a first delivery (so you waste your time staying in for them) and instead sends you a letter saying that they did try and left a card and you have three days left to arrange re-delivery. So if they left a card as they claim, why do they bother sending you a letter..? Companies know that couriers do this, but they're cheap...

04/11/09 @ 14:05

Comment from Denise Felstead

I have a clear message on my front door stating if not in please leave any parcels with neighbours at No.6 Home delivery network driver seems unable to read as he on not 1 but 4 occassions has put my parcels over my garden gate which is at least 6ft high. Tuesday I had two parcels delivered one in a cardbord box with fragile on it and when I got home the box had turned to mush after an awful downpour!! On each occassion I have rang to complain leaving my number and being told someone will ring me from the depot? I'm still waiting after 4 complaints. Needless to say I'm not impressed and have contacted the suppliers that sent the parcels and told them I will not be ordering again if they insist on using Home delivery network!!

04/11/09 @ 22:41

Comment from Peter

Does anyway have the email addresses for the MD and other directors so I can complain direct ?

06/11/09 @ 21:00

Comment from Shelley

I too have experienced shocking service from HDNL. Please write complaints to Amazon and join my Facebook group: HDNL Are the Worst Company Ever!

I'd also like to make a few points to the HDNL employees who've commented on here:
1: It's an absolute cop-out to say that we should buy our items in a shop if we aren't satisfied with delivery. Would you also say that we should grow our own veg if Tesco sold us rancid produce?
2: We as cutomers do not get to choose our delivery company through most order companies (including Amazon. If we did, we certainly would not choose yours.
3: I have no problem with HDNL not delivering to a specific time or day as long as theyt actually don't make it impossible to collect from the depot. My issue is that my delivery driver did not leave cards on two occasions and I therefore had no idea that parcels had even been attempted to be delivered. I am not a mind reader!
4: Your comments simply highlight the poor social skills that represent the face of your company.

I intend to contact BBC Watchdog and make it public how awful HDNL truly are. Bring on bankruptcy!

07/11/09 @ 13:52

Comment from Best HDNL Driver In Kent!

Shelley sweetie, if Tesco sold you rancid veg then I certainly WOULD tell you to grow your own. It's cheaper, it's better for you and it can be fun! Not, of course, that you would grow your own - it takes effort and, horror of HORRORS, it might involve getting your sweet perfumed little hands DIRTY - and hey, we can't have that now can we? I mean, some dirt might get on the posh furnishings in your flat at Ivory Towers, the front door of which doubtless doesn't have a shared letterbox next to the intercom buttons which is why "your" HDNL driver can't leave a card for you.
It is YOU who ordered this stuff from Amazon, therefore your claim that you didn't know a delivery had been attempted is ridiculous. How do you expect the driver to deliver if you are out? It is your RESPONSIBILITY (long word for you, I know) to ensure that you provide a safe place for the driver to deliver. You may even actually like to SPEAK to your neighbours in the adjoining flat(s) and ask them if it's ok for the driver to buzz them (write a note and stick it on the intercom, darling) and have them sign for it. Of course, I'm assuming your neighbours like you enough to oblige ... I could be wrong?
My depot has had the facility for customers to come in and collect parcels, we have a slow trickle of people coming in to do just that every day, with no problems whatsoever. Also, your Facebook group is incredibly lame and immature, even by Facebook standards - delete it before you lose what little credibility you have left!
XX

07/11/09 @ 17:13

Comment from Gingamonkey

Dear Best HDNL Driver in Kent,
I have had no such problems with HDNL, but I dont remember any deliveries from your company and perhaps I just never knew. Perhaps all was well and Im sure there are many whom have had good experiences. Anyhow, what I would say is that the people on this thread are obviously very upset at not having recieved their purchases (which they have paid hard earned money for), or having recieved purchases in a somewhat useless condition (see comments from Denise Felstead). Now, I put myself in a mediator type role here and I weigh up both sides and I see the main points as follows:-
1) I believe that your company is not the only courier delivery company to which these kinds of issues afflict, but luckily I have never suffered any such problem from any courier, namely because Royal Mail always deliver to us and we have outstanding posties in my town. The difference is that if you have a problem with RM then you can contact them easily and resolve the situation. It seems from what Im hearing your company is trying to hide from the customers so they cannot complain if necessary. If this is not the case why is everyone struggling to contact your company ? (see above)
2) It does not matter if the occurence is only affliciting 1% of the population of those using the service, all persons using the service should be treated equally. Clearly this is not happening and either your companies training is insufficient or perhaps some of your colleagues are incompetent or being downright ignorant. Now, I appreciate that you feel that you are tarred with the same brush, but why then are you responding in such an 'immature' manner yourself to Shelley ? (by the way Shelley is not being immature, but purely using her rights of free speech to discuss with others afflicted by HDNL)Either this means you are a) very sensitive and irrational or b) drunk (5pm far too early). Well, in either case what you have done is confirmed to all reading this thread is that some HDNL drivers are ignorant of customers feelings.
3) Perhaps to not look like an idiot you should have taken note of the complaints on this thread and perhaps tried to look good by being pro-active with your management to help prevent re-occurences.
4) Also, you seem to be saying that everyone should either a) be at home 24 hours a day to make your life easier, or b) without doubt expect their neighbours to at least be at home 24 hours a day. Clearly if you are thinking like this it suggests all at HDNL think this and perhaps this is where you are going wrong. People have to Work, its part of life, do you understand, good, then why not suggest to your company that maybe you are set-up more according to the norm for most people i.e them being at work . Hence, the depot is a big part of the operation and things should run more smoothly if cards are always delivered and the depot is very easily contactable.
Anyway, Hoping you wont reply in a childish manner.
Tata

08/11/09 @ 01:47

Comment from Gingamonkey

Dear Best HDNL Driver in Kent, I have had no such problems with HDNL, but I dont remember any deliveries from your company and perhaps I just never knew. Perhaps all was well and Im sure there are many whom have had good experiences. Anyhow, what I would say is that the people on this thread are obviously very upset at not having recieved their purchases (which they have paid hard earned money for), or having recieved purchases in a somewhat useless condition (see comments from Denise Felstead). Now, I put myself in a mediator type role here and I weigh up both sides and I see the main points as follows:- 1) I believe that your company is not the only courier delivery company to which these kinds of issues afflict, but luckily I have never suffered any such problem from any courier, namely because Royal Mail always deliver to us and we have outstanding posties in my town. The difference is that if you have a problem with RM then you can contact them easily and resolve the situation. It seems from what Im hearing your company is trying to hide from the customers so they cannot complain if necessary. If this is not the case why is everyone struggling to contact your company ? (see above) 2) It does not matter if the occurence is only affliciting 1% of the population of those using the service, all persons using the service should be treated equally. Clearly this is not happening and either your companies training is insufficient or perhaps some of your colleagues are incompetent or being downright ignorant. Now, I appreciate that you feel that you are tarred with the same brush, but why then are you responding in such an 'immature' manner yourself to Shelley ? (by the way Shelley is not being immature, but purely using her rights of free speech to discuss with others afflicted by HDNL)Either this means you are a) very sensitive and irrational or b) drunk (5pm far too early). Well, in either case what you have done is confirmed to all reading this thread is that some HDNL drivers are ignorant of customers feelings. 3) Perhaps to not look like an idiot you should have taken note of the complaints on this thread and perhaps tried to look good by being pro-active with your management to help prevent re-occurences. 4) Also, you seem to be saying that everyone should either a) be at home 24 hours a day to make your life easier, or b) without doubt expect their neighbours to at least be at home 24 hours a day. Clearly if you are thinking like this it suggests all at HDNL think this and perhaps this is where you are going wrong. People have to Work, its part of life, do you understand, good, then why not suggest to your company that maybe you are set-up more according to the norm for most people i.e them being at work . Hence, the depot is a big part of the operation and things should run more smoothly if cards are always delivered and the depot is very easily contactable. Anyway, Hoping you wont reply in a childish manner. Tata

08/11/09 @ 01:52

Comment from Gingamonkey

Dear Best HDNL Driver in Kent, I have had no such problems with HDNL, but I dont remember any deliveries from your company and perhaps I just never knew. Perhaps all was well and Im sure there are many whom have had good experiences. Anyhow, what I would say is that the people on this thread are obviously very upset at not having recieved their purchases (which they have paid hard earned money for), or having recieved purchases in a somewhat useless condition (see comments from Denise Felstead). Now, I put myself in a mediator type role here and I weigh up both sides and I see the main points as follows:- 1) I believe that your company is not the only courier delivery company to which these kinds of issues afflict, but luckily I have never suffered any such problem from any courier, namely because Royal Mail always deliver to us and we have outstanding posties in my town. The difference is that if you have a problem with RM then you can contact them easily and resolve the situation. It seems from what Im hearing your company is trying to hide from the customers so they cannot complain if necessary. If this is not the case why is everyone struggling to contact your company ? (see above) 2) It does not matter if the occurence is only affliciting 1% of the population of those using the service, all persons using the service should be treated equally. (to be continued)

08/11/09 @ 01:55

Comment from Gingamonkey

Clearly this is not happening and either your companies training is insufficient or perhaps some of your colleagues are incompetent or being downright ignorant. Now, I appreciate that you feel that you are tarred with the same brush, but why then are you responding in such an 'immature' manner yourself to Shelley ? (by the way Shelley is not being immature, but purely using her rights of free speech to discuss with others afflicted by HDNL)Either this means you are a) very sensitive and irrational or b) drunk (5pm far too early). Well, in either case what you have done is confirmed to all reading this thread is that some HDNL drivers are ignorant of customers feelings. 3) Perhaps to not look like an idiot you should have taken note of the complaints on this thread and perhaps tried to look good by being pro-active with your management to help prevent re-occurences. 4) Also, you seem to be saying that everyone should either a) be at home 24 hours a day to make your life easier, or b) without doubt expect their neighbours to at least be at home 24 hours a day. Clearly if you are thinking like this it suggests all at HDNL think this and perhaps this is where you are going wrong. People have to Work, its part of life, do you understand, good, then why not suggest to your company that maybe you are set-up more according to the norm for most people i.e them being at work . Hence, the depot is a big part of the operation and things should run more smoothly if cards are always delivered and the depot is very easily contactable. Anyway, Hoping you wont reply in a childish manner. Tata

08/11/09 @ 02:02

Comment from Jo

I worked as a temp for hdnl last xmas, delivering about 90 parcels per day so i feel i'm qualified to pitch in here.
The worst thing about the job, along with the snotty attitude of a small minority of customers, was delivering to blocks of flats where nobody would answer the bells to let you in. I often returned to the same block 3 or 4 days on the trot before sending the parcel back to the seller. Really, what is the point in buying items off Amazon or whoever if you know you're not going to be in?? These people must have been at the back of the queue when God dished out common sense, that's all I can say.

08/11/09 @ 06:42

Comment from Gingamonkey

Jo, this just reconfirms to me that your company needs to change its procedure with how to deal with packages if the person is not in. As I said in the last post most people are out in the day. Me and my partner are consistently out at work and royal mail have no problems in leaving a card, which means we collect the package next day from the small depot in town. Now I understand that perhaps your company cannot have small depots in every town, but equally your company needs to think about how to deal with he very real possiblity of not having someone at the delivery address. Its not fair to assume that everyone can have good relations with neighbours and that people will have a suitable, trusted, second address for delivery.
You admission that you tried delivering 3 or 4 days to the same place, is suggestive of the company having missed the point. If they were not in one day, likely not to be in another day, so either have two options a) phone number to arrange when delivery could happen, or b) pick up from depot within a week, i.e give the people a chance to get their goods and dont just send straight back to the seller because they happen to be working.

08/11/09 @ 09:20

Comment from Mark

I think the main problem is one of honesty - you have to rely on the honesty of the delivery driver. If the driver elects not to leave a card - something which has happened on numerous occasions (presumably because the driver cannot be bothered to do his job properly) then the whole system fails. This is a problem I see a lot with HDNL.

Glad to report that we've persuaded Sunday Times Wine Club not to use HDNL any more. One step closer to you going bust (and ps, if the company goes under you might not get any redundancy, lol)

08/11/09 @ 10:15

Comment from Mark

I think the main problem is one of honesty - you have to rely on the honesty of the delivery driver. If the driver elects not to leave a card - something which has happened on numerous occasions (presumably because the driver cannot be bothered to do his job properly) then the whole system fails. This is a problem I see a lot with HDNL.

Glad to report that we've persuaded Sunday Times Wine Club not to use HDNL any more. One step closer to you going bust (and ps, if the company goes under you might not get any redundancy, lol)

08/11/09 @ 10:21

Comment from Shelley

Reply to: Comment from Best HDNL Driver In Kent! Firstly, might a say what a great accolade your job title is. If that is what I had to aspire to in life I would be truly fulfilled.

I thank you for your encouragement to grow my own vegetables. I would gladly do this but alas I have a full time job which requires me to work (emphasis on the word work) long hours so I do not have the time.

With regards to my living accomodation I happen to live in a house with it's own letterbox, no dogs barking at the door and a lovely neighbour next door who kindly receives parcels from many couriers who deliver to me whilst I am out. Of course your massively presumptious attitude does not surprise me given the company you represent.

I did of course know parcels were being delivered from Amazon as I had in fact ordered them, but again, you would not have known that as they may well have been presents from a friend. As I am sure you are aware, the free delivery option through Amazon does not tell you specifically when to expect parcels and often it splits orders into multiple parcels. Therefore, one cannot predict when a parcel might arrive. For those of use that have full time jobs and pay our taxes we cannot expect to wait in indefinitely.

I have no issue with collecting from a depot when I have not been in to receive my parcel but this is not going to be possible if I haven't been informed of an attempted delivery. Exactly how hard is it for a driver to write a few words on a card and post it through the door (of my ivory house, not flat).

It might also be worth responding to your childish comment regarding my literacy skills; I do in fact have a degree and a professional career. Might I be a little presumptious here and suggest that you don't?

On a final note, if your company is as great as you claim it is, then you will surely have no problem in a harmelss Facebook group which could not have any impact on your, er reputation.

P.S Thank you to GingaMonkey for your support and attempt to point out some simple facts to this fabulous HDNL driver

08/11/09 @ 10:23

Comment from Norman

I'll tell you why so many whingers claim not to have received a card when the driver has in fact posted one, shall I?
It's because they easily get lost amongst the daily pile of pizza, kebab and Chinese menus, free newspapers, charity collection sacks and other junk that gets pushed through our doors, that's why!

08/11/09 @ 21:04

Comment from Karel B

Follow up to my earlier comment where I said I've been awaiting delivery to my address for 2 weeks because my address was 'unknown'...

I arranged re-delivery and stayed in to wait for the parcel. It didn't show. I phoned up and was told it had been returned to the sender...

12/11/09 @ 14:24

Comment from Gill

What a useless company! They said they had tried to deliver the parcel twice in an afternoon 3.00pm & 4.00pm, but the parcel had gone back to the depot. When I phoned the girl I spoke to was bored, rude & uninterested in helping. I asked what the problem was & she said I must have been out or something when they tried to deliver. I told her the delivery address is an office & open from 8.30am - 5.30pm, with a reception right opposite the front door, so it was just a lie. My guess is they couldn't get parked right at the door & they couldn't be bothered walking. They also said they left a card which wasn't true either. They did finally deliver the parcel, but when the receptionist told the delivery man the actual address was upstairs he said "you must be joking!" & threw the parcel at the receptionist & walked out! Never again!

18/11/09 @ 13:08

Comment from Rachel

In brief-NEVER USE THIS COMPANY!!!!! Have no idea how they are still in business.

20/11/09 @ 09:14

Comment from Ruby

Home Delivery Network have now failed to deliver on 3 occasions. They are dreadful. I wish Amazon weren't using them - I will email Amazon to let them know this and complain to HDL. I never ever want to use HDN again. I have always had a really good service from Royal Mail. I will boycott Amazon until they use a different courier - Royal Mail preferably.

20/11/09 @ 21:04

Comment from Stevie

Found this website trying to find out HDN's telephone number! What a surprise - to complain. We ordered 3 parcels, 2 were delivered on Monday. I checked hdn's tracking & 1 had returned to the depot. Apparently tried to deliver Tuesday, but failed. I rang John Lewis on Wednesday to be told that it would be delivered that day. I explained that the delivery address is the only address on the road and it was quite safe to leave the parcel (as the others had been left on Monday) on the door step,as we had a funeral to attend that afternoon. (Our property is half a mile to nearest house so quite safe to leave and secure as the driver has to go through automatic gates to get into our road - which he managed to do on Monday!!) No parcel arrived Wednesday. I rang John Lewis again this morning to be told that it would definitely be delivered today. But, alas at 7pm, the parcel still hadn't arrived. Rang JL again to query non-delivery. They spoke to hdn whilst I was waiting on the fone to be told that they couldn't deliver. They had been advised to call us if the gate wouldn't open, but no call was received. What I find hard to believe is that 2 of the parcels were delivered on Monday (the third was obviously left on the van), the driver having no trouble to get through the gates. And subsequent attempts have failed or more likely not even attempted. JL were told by hdn that their drivers do not have phones on them. Well they must be the only courier not to. We deal with many courier companies, based all over Europe, and never have problems with items being delivered. I await with trepidation for Monday, as they are meant to be delivering the final item them, but I wont hold my breath!

20/11/09 @ 21:43

Comment from Frustrated of NW Kent

Found this website trying to find out HDN's telephone number! What a surprise - to complain. We ordered 3 parcels, 2 were delivered on Monday. I checked hdn's tracking & 1 had returned to the depot. Apparently tried to deliver Tuesday, but failed. I rang John Lewis on Wednesday to be told that it would be delivered that day. I explained that the delivery address is the only address on the road and it was quite safe to leave the parcel (as the others had been left on Monday) on the door step,as we had a funeral to attend that afternoon. (Our property is half a mile to nearest house so quite safe to leave and secure as the driver has to go through automatic gates to get into our road - which he managed to do on Monday!!) No parcel arrived Wednesday. I rang John Lewis again this morning to be told that it would definitely be delivered today. But, alas at 7pm, the parcel still hadn't arrived. Rang JL again to query non-delivery. They spoke to hdn whilst I was waiting on the fone to be told that they couldn't deliver. They had been advised to call us if the gate wouldn't open, but no call was received. What I find hard to believe is that 2 of the parcels were delivered on Monday (the third was obviously left on the van), the driver having no trouble to get through the gates. And subsequent attempts have failed or more likely not even attempted. JL were told by hdn that their drivers do not have phones on them. Well they must be the only courier not to. We deal with many courier companies, based all over Europe, and never have problems with items being delivered. I await with trepidation for Monday, as they are meant to be delivering the final item them, but I wont hold my breath!

20/11/09 @ 21:46

Comment from Norman

To 'Frustrated of NW Kent' - What part of 'All John Lewis parcels need a signature' don't you understand?
I'd like to remind you that you have a RESPONSIBILITY to be in to receive your delivery, especially since you live in the sticks.

22/11/09 @ 14:13

Comment from lou

well this posting might be a bit previous, but for anyone looking for a telephone number (as i was originally), if you dial the 0871 977 0800 number, it initially says it's an automated service but if you let it go through the options and do nothing you get the option to press * for the menu, if you do that and go through the options again you get to press * again to speak to a customer services advisor. i am waiting in today for a parcel (hence my comment that i might be a bit previous with my praise) but so far hdnl have been helpful and given me an estimated time for delivery even though it's an all day service.... keep your fingers crossed for me, and hope the telephone number detail is useful for others in the run up to christmas.....

25/11/09 @ 11:42

Comment from Frustrated Customer

Here i am waiting in all day for a parcel that I arranged to be delivered....no sign of it.....been ringing the number of the card a few times now, engaged the whole time, are you all on the phone to them right now??

25/11/09 @ 17:32

Comment from lisa

lou thanks for that just rang them, and yep very helpful gave me a rough idea of time, when it was loaded and even when the driver left !!. Lets see if they deliver ok

27/11/09 @ 13:11

Comment from Robin

I think Amazon might be getting the message at last. I had a laptop being delivered via HDNL. It entered their hub on Monday (23/11/09). Due to some address mixup it wasted one day there but was checked into the Wembley depot in the early hours of Thursday 26th. It wasn't sent out for delivery that day so, on Friday 27th I called the Wembley depot (thanks to the person who posted that number): The lady there could not have been more helpful - she expressed real concern and started a search. It was soon clear that it wasn't going to turn up - or get delivered quickly so I alerted Amazon. I carried on checking with Wembley throughout the day, because I was ready to drive down to Wembley to collect the package. The Wembley guys told me that they couldn't find it but the "official" interface was telling Amazon that they would deliver next day.

This morning - Saturday 28th - I have an email from Amazon saying that they have sent another computer out via........CITY LINK!! Their tracking claims that it is already out for delivery - unfortunately to my workplace which is 60 miles away.

28/11/09 @ 08:00

Comment from Robin

I think Amazon might be getting the message at last. I had a laptop being delivered via HDNL. It entered their hub on Monday (23/11/09). Due to some address mixup it wasted one day there but was checked into the Wembley depot in the early hours of Thursday 26th. It wasn't sent out for delivery that day so, on Friday 27th I called the Wembley depot (thanks to the person who posted that number): The lady there could not have been more helpful. She expressed real concern and started a search. It was soon clear that it wasn't going to turn up, or get delivered anytime soon so I alerted Amazon. I carried on checking with Wembley throughout the day, because I was ready to drive down to Wembley to collect the package. The Wembley guys told me that they couldn't find it but the "official" interface was telling Amazon that they would deliver next day. This morning, Saturday 28th, I have an email from Amazon saying that they have sent another computer out via CITY LINK!! Their tracking claims that it is already out for delivery, unfortunately to my workplace which is 60 miles away.

28/11/09 @ 08:03

Comment from stephen

Does anyone have phone or email contact details for HDNL? Thanks in advance.

BTW - Norman, what do you do all day apart from add unhelpful and aggressive comments to postings that have nothing to do with you? Weird.

28/11/09 @ 12:38

Comment from Norman

Stephen - Are you for real?
You ask 'Does anyone have phone or email contact details for HDNL?' .... Er... Earth calling Stephen!!! ..... In case you hadn't noticed, this whole website is devoted to publishing the allegedly 'hard to find' contact details of companies - therefore I refer you to the start of this discussion, you numpty. For your information, my postings here are not unhelpful nor are they 'aggressive' - they are merely a much-needed dose of common sense for all the complaining consumerist morons out there who don't seem to understand that physical objects CANNOT magically appear in their places of residence unless they ensure that they will;
1) Be at home when the driver calls,
2) Provide a safe place to leave the parcel (assuming it does not need a signature),
3) Nominate a neighbour who LIKES them enough to sign for the item on their behalf.
It's not rocket science, Einstein.

28/11/09 @ 20:17

Comment from John Dickinson

Home Delivery Network A truely awful service. Use it at your peril

30/11/09 @ 10:36

Comment from Shelley

Norman: You really do have an attitude problem. It's all very well, making these so called common sense suggestions, but you've failed to cotton onto the fact that most of us have already covered those bases.

The point of our sounding off is becuase , despite ensuring we have fulfilled 'your' criteria, HDNL have still ballsed up.

Your desperate loyalty to this shambles of a company is really quite sad.

30/11/09 @ 17:32

Comment from Andy Driver

Shelley

I have a parcel for you, if you could bend over for me I will leave it in your back passage if you like.

30/11/09 @ 19:33

Comment from Shelley

Andy Driver: Nice, what a classy person you are

01/12/09 @ 19:39

Comment from dreamon

This thread of complaints regarding HDNL delivery problems has been going for 3 years now! You would expect to see it fizzle out with an improved customer service (as we can see that several employees of HDNL are aware that there are forums logging customer complaints, even if customers cannot complain direct). I found this site as I wanted to make a complaint to HDNL, not about the deliveries, which have been fine (here in my N8 postcode anyway), but about the fact that my 2 most recent packages have been tampered with. I used HDNL (through Parcel2Go) to send a package to a colleague and it had been sliced open (the sellotape had been sliced). I was further concerned with what might be going on in my local depot when my Amazon package arrived yesterday with damaged & dirty books which had fallen out of the packaging. Amazon usually package items quite well, so I was surprised that one of the 'flaps' just pulled out easily and that the books could fall out (which, with a little rough handling, may have happened). I just wish I could log a complaint (or concern) with HDNL.

02/12/09 @ 10:50

Comment from Sarah

Recently had this reply from Amazon about a complaint last month using HDNL - "We do understand your concerns regarding the services that are offered by HDNL. We realise this incident reflects negatively upon Amazon uk and the feedback that you have provided will be used in reviewing the service provided by HDNL. We have received many complaints regarding this service and we have already logged complaints with the carriers and an investigation is in progress" -
Didn't stop them using HDNL again this week for my delivery *bangs head against wall* - S*d it i'm off to Borders instead.

02/12/09 @ 12:02

Comment from Julia Ross

Jusy wanted to tell about the service I received which turned out being good. Had a card to say item delivered and arranged with the automated service a new date but did not give a time. Found the local deopt number thru website'say no to 0870' and they said if I called on day of delivery they could see which of their staff was delivering. Did this and the lady on the phone called the courier and he gave an approx time, which he stuck to!! So not all bad with this company!!!

02/12/09 @ 12:30

Comment from neo

hdnl were do i start??
i had a parcel delivered was not in at the time they left a card.asking me to call them so i did. was promiseddelivery next working day.i made sure i stayed in
7pm got here no parcel i phone customer service to find it did not get put on the van so rearranged delivery for the next day. the morning time thought id ring them because my son became ill asked them could they leave the parcel in a safe place was told not on the van for delivery today.so yet again got a bit annoyed arranged delivery for the next day again and guess.
the next day it was still not loaded to van it was still in st neots depo so i phoned that department who let me come down and pick my parcel up (WHICH I SHOULD NOT HAVE HAD TOO)i mad a complaint to the useful and most charming recepitionist who got the manager for me to speak to. 2 days after the complaint was made the original delivery driver dont diliver here anymore i also recived a letter of an apoligy through the post so to be honnest with you certian parts of hdnl aint to bad its just the customer service is very very poor

03/12/09 @ 14:49

Comment from Matt

I work for a courier company based just 15 minutes from the New Cross depot. I or someone else is here from 6am to 7.30pm. Most couriers in the area know each others depots. I've provided exact directions and 2 telephone numbers just in case the driver doesn't know where we are. And yet I've been "carded" 3 times, told it's out for delivery by 1 person, only to be told by another it's still in the warehouse on the same day! I "can't'' collect my package as it is "in a cage"!!I've also been told HDNL can't contact their drivers!! So a driver is out on the road for 12 hours and can not be contacted by their controllers!! Jackanory! I used to be a controller and I do not know a single driver who hasn't got a mobile phone, company or personal. It's essential we're able to speak to our drivers during the course of the day, mainly to prevent or rectify problems like these!The most miserable experience I've ever had with a "fellow" courier company. Those of you that claim to work for HDNL on here, all of your comments are absolutely pointless and futile. I've been bombarded with balatant lies on the phone, and now I read them from you here. If you want a job with a company that actually does provide 100 percent customer care and delivery, give me a call, I'd be happy to take you away from this 3rd rate unprofessional company and give you a job you can actually be proud of.

04/12/09 @ 11:58

Comment from Shelley

Please join my Facebook group: HDNL are the Worst Company ever if you have been shafted by this company in any way. We must not take crap service lying down!

04/12/09 @ 17:12

Comment from Trish

I have had terrible delivery problems in the past with HDNL but did eventually get my parcels (Amazon orders) but this latest episode has to be the worst...
I ordered shoes from Clarks website only to eventually find out they use HDNL and I groaned. I stayed in all day after finding out my parcel was 'loaded on the drivers van' but didn't hear a knock or my doorbell ring. Even checked in my open porch to see if the parcel had been dumped there again as it had in the past but no sign of it. Checked the tracking facility again in the evening only to find the information 'The parcel has been left in a secure location at the front of the property'....I assure you there is no secure place to leave a parcel and even if there was I really don't see what was wrong with ringing the doorbell! However there is no parcel to be found so who knows where they have dumpled it because after contacting Clarks, I was informed the parcel was left behind a wall - I don't have a wall only a railing fence and some bushes...HDNL have outshone themselves this time! I haven't given up yet but goodness knows how long this mess will take to sort out.

04/12/09 @ 23:43

Comment from Trish

I have had terrible delivery problems in the past with HDNL but did eventually get my parcels (Amazon orders) but this latest episode has to be the worst.
I ordered shoes from Clarks website only to eventually find out they use HDNL and I groaned. I stayed in all day after finding out my parcel was 'loaded on the drivers van' but didn't hear a knock or my doorbell ring. Even checked in my open porch to see if the parcel had been dumped there again as it had in the past but no sign of it. Checked the tracking facility again in the evening only to find the information 'The parcel has been left in a secure location at the front of the property'....I assure you there is no secure place to leave a parcel and even if there was I really don't see what was wrong with ringing the doorbell! However there is no parcel to be found so who knows where they have dumpled it because after contacting Clarks, I was informed the parcel was left behind a wall - I don't have a wall only a railing fence and some bushes...HDNL have outshone themselves this time! I haven't given up yet but goodness knows how long this mess will take to sort out.

04/12/09 @ 23:47

Comment from Stuart

New advice posted. If you get a problem with delivery then phone the retailer, not HDNL. It shouldn't be up to you to sort things out. If you do all the chasing then the retailers won't know about it, and there will still be comments in another 3 years lamenting the poor service.

04/12/09 @ 23:55

Comment from extremely lucky

i have to say after reading this site that i have been extremely lucky that my package was delivered on a saturday (the only day i am at home). when i order from online i usually get it delivered through royal mail, which has their office next door to my flat, so i can pick the package up anytime. however i used a new retailer and when i found out it was being delivered thru hdnl, i wasn't too thrilled (given its history). however i have to say i have been really pleased. here is what the website updated me with:

04/12/2009 11:51:00 PRIME SORT The parcel has been sorted at our hub

05/12/2009 05:43:00 WOODFORD DEPOT The parcel has been received into depot

05/12/2009 09:36:00 WOODFORD VAN The parcel has been loaded on to the drivers van

It was delivered at 11:30 on the 5/12/2009. one thing i would say is that the guy's signature device had a broken screen, so only half my signature was visible.

05/12/09 @ 11:45

Comment from Andy

Choose Life.
Choose a job.
Choose a career.
Choose HDNL.
Choose between a scratched Movano, a battered Maxus or a gleaming new Merc 311.
Choose a 14 hour day while desperately trying to only clock 11 hours and card less than 5% of parcels to avoid a bollocking from the smarmy collection of inadequate, nitpicking freakazoids known as 'debrief managers'.
Choose bags under your eyes, no sex life and permanent back ache.
Choose a round. Choose one containing the least number of benefit-fiddling, chavvy sub-class skanks.
Choose working till 8 at night in the freezing rain, looking at your watch as what used to be your leisure time is eaten up by riding up and down in pi55y-smelling lifts in filthy, dilapidated council tower blocks.
Choose delivering a dozen huge Argos flatpacks to an extended family of grunting Albanian gangsters on the 5th floor when those same lifts are out of order.
Choose handing over ASOS bags containing ludicrously overpriced 'fashion' items to ungrateful snotty trollops like Shelley who answer the door and look at you as if you were something that they'd just trodden in.
Choose delivering outrageously tacky items from TV shopping channels to obese, chain-smoking mentally-ill slappers on 'social housing' estates which make Mogadishu look inviting.
Choose to work every Saturday in peak only to end up wondering just who the fcuk you are on Sunday morning.
Choose your future. Choose life... But why would I want to do a thing like that? I chose not to choose life. I chose somethin' else. And the reasons? There are no reasons. Who needs reasons when you work for the Barclay Brothers?

06/12/09 @ 14:52

Comment from Sarah

So my parcel wasn't delivered yesterday. I called Amazon and someone with a robotic-sounding, American-accented voice (seriously, it sounded like I was talking to a machine and I found the person quite difficult to understand) told me not to worry, it will be delivered ("but it should have been delivered yesterday and it wasn't!"), they will get someone from HDNL to call me within 24-48 hours to arrange redelivery. So I have to wait TWO DAYS for someone to call me to wait god knows how much longer for them to hopefully deliver it? I want it yesterday!!!

Everything else I have ordered through Amazon, after ordering this package, has been through other sellers and has arrived by Royal Mail with no problems. So aggravating!

08/12/09 @ 10:30

Comment from Roy

Ok, howabout this?
Take day off work on 8 Dec. Wait in until 7pm for HDNL Fareham to redeliver to me in Bournemouth, as website booked, but no show.
So I ring Kirby call centre (at 2GBPs cost)to be told system says my parcel left depot at 7:11am but lorry returned to depot at 9:02am still with my parcel. As round trip is 2hrs clearly lorry did not even make it to Bournemouth.
No courtesy phone call to say they have had a problem even though they have my number. I could have gone to work today if I'd known the situation. Now I have to take another day off just to receive an Amazon parcel, but have to as it has kids' Xmas in it!! No reason (driver taken ill, accident, breakdown) recorded on their system so Kirby could tell me no more info.
"Computer says no", I say no more HDNL and no more Amazon in future!

09/12/09 @ 03:30

Comment from The Brick

Home delivery network, also known as The Reality Group

Southampton area telephone number

Telephone: 01489 581544
Fax: 01489 583990

3 Barnes Wallace Road
Segensworth
PO15 5ST

09/12/09 @ 12:08

Comment from Mr D. Ayling Portsmouth

Just a little tip for anyone trying to track a package. to get depot phone number search in google maps for home delivery network and it will give the address & number for that depot. i done it this morning & got through to fareham depot & they seemed quite helpful

09/12/09 @ 12:55

Comment from Richard

I ordered an item from play and received an email to say the parcel had been dispatched on 1st December. I did a track and trace.

03/12/2009 10:25:00 LEAMINGTON VAN The parcel has been loaded on to the drivers van
03/12/2009 23:26:00 LEAMINGTON DEPOT The parcel is in the Depot
04/12/2009 11:17:00 LEAMINGTON VAN The parcel has been loaded on to the drivers van

No-one from HDNL can tell me where my parcel is - they could not care less. There has alway been someone available at the delivery address. No delivery has been attempted and no card has been put through the door.

Either the driver has pinched it, or it is still sitting in a parked up van somewhere.

Disgraceful service.

10/12/09 @ 21:17

Comment from Simona

I am totaly dissatisfied with the service of Home Delivery Network as they are not able to deliver my item.

1)First of all I have received text message on Sunday 6th Dec 09 that my item will be delivered on Monday 7th Dec 09. There was no delivery on that day.

2)Than I received text message on 8th Dec 09 at 10.26 AM that my parcel will be delivered on the 8th-so the same day- between 12.00 to 15.00 o'clock.

There was no delivery in between this time,and I was not able to wait any longer than 15.20. So I found a calling card later on(that was the firs and last time I have got a card from them,otherwise no sign that the driver was on the adress). I logged on their website and rearranged the delivery for Wed the 9th.

3)I had not moved out of my flat on Wed the 9th,no delivery again! I had to leave to catch the bus to my nightshift at 18.40,but I don't think the driver was even bothered to come.I logged online again and rearranged the delivery for Thursday the 10th.

4) on Thursday 10th Dec 09 I called to the call centre to find out what is the problem,why I still not have my delivery.that was at about 9 am and I spoke with Nicole,she assured me that they will instruck the driver to contact me on my mobile if there is any problem. So yet again I had to stay at home not able to move from my flat to get my parce,but I was third time unlucky. I even went out in the front of the house(block of flats) to wait for that van at certain times in 30 min intervals since 16.00 o'clock.

The text message received shortly after the morning phone call at 10.16 said that I can expect the delivery between 14.30 to 17.30. I was waiting outside the house from 17.00 to 17.30, than I made my second phone call to call centre of HDNL and spoke with Catherina, she again did not know what to say, that phone call was happening about between 17.30 to 17.45(which is obviously recordered). she said that the driver is out with deliveries till 19.00 so I was waiting till that time, again went out and in to catch this driver.no success.than at 19.00 I had called yet again-third time to call centre,this time I spoke with Carry(Carrie) and explained her my situation,so she assured me that she will send an email to the depot and they will talk to driver. I left her my mobile no again and my landline no,and was told that the depot I going to contact me.

she also told me that the driver did attempt the delivery at 17.30 !This is not true! as I was outside the building to wait for him and straight after 17.30 I called the call centre !

This cost me not only my money(extra phone calls and not able to do anything else,stack at home) also my time and my belief in the delivery,as I complied with the terms and conditions and paid everything in full and in advance. There was no service delivered to me, and simple SORRY is not enough. I feel totally disapointed, absolutely dissatisfied and trully disgusted by the treatment I have received.

Shall I mention that the entry phone bell is fully funkcioned and loud enough to hear and I am actually living on the groung floor as well which means I can hear what is happening in the hallway as well as I can see from my balcony the main road.

I do order online on weekly basis and have had several delivery services including Royal Mail,UPC, DHL, Parcelforce and couple more and had never problem with the access to my door ever.

I am now waiting for the delivery tomorrow, and unfortunately they can not quaranty the time. It lookslike I had to take annual leave from my work to even get one parcel.

Something has to be done about this!

11/12/09 @ 12:51

Comment from Simona

I've got my parcel eventually! I emailed couple of emails,most of them not valid any more,but I have contact to high level complains dept hdnlhlc at vx.myhdnl dot co dot uk phone is 08707016688 and the name of the person I dealt with is Angela,she was really nice and only one who could talk to the depot in Newhaven,as despite having the phone no to depot they refused to give me any information. The call centre ppl are useless and they'll tell you anything you want to hear to get rid of you.that is my personal experience,and I hope that this would help anybody else having trouble with hdnl to sort it out faster. I'm about to write a proper complaint. good luck !!!

12/12/09 @ 12:55

Comment from Ex HDNL driver

Speaking as someone who worked for HDNL for well over a quarter of a century,I would like to put a couple of points.
The delivery of parcels, by parcel companies, has had to drastically change over the past few years due to the climate we now live in. Years ago when I first started with Home Delivery, and for many years, a large proportion of what I, and my fellow drivers, delivered {if you weren't in and no outbuilding available} was left on the doorsteps, safe in the knowledge it would still be there when the customer got home. This worked well as the vast majority of the general public were honest hardworking, law abiding folk, they knew the driver, the driver knew them, claims for damaged and missing items were relatively low.
Then as time went on the rot began to set in. I was brought up to believe if you didn't have something and you couldn't afford it, you went without. The vast majority of the masses now have the principal {or should I say NO principles}that if you haven't got it,don't buy it, take it.
So the items that started to go missing {pinched in other words} vastly increased.
You only have to look around you nowadays {the famous phrase of "It's a jungle out there"}speaks volumes.
Parcels being left over back fences,taken back to depot, left with nieghbour etc. why? because garden gates are now firmly locked to keep out intruders, drivers are no longer able to walk straight into most blocks of flats now because there is an intercom system,{that mostly NO ONE will answer} for the same reason. Most homes nowadays are little short of fortresses, yes they keep the bad guys out, but unfortunately they keep the GOOD guys out as well.
We have got to the stage where companies who send mail order items out DEMAND, from thier courier, a signature from the customer, not because they don't trust the courier to do his/her job correctly, it's because although they want your business it's you,the customer,they don't trust. Sometimes they will not even allow drivers to leave the parcel {with a designated nieghbour} because of claims of non delivery, and yes, there have been cases of customers actually signing for stuff and STILL claiming they never received it. All these claims, whether they are resolved or not, are black marks against the delivery company and consequently thier insurance premiums are through the roof.
All this plus the fact the companies that use courier firms want thier parcels delivered for next to nothing, you may have paid so and so company pounds in delivery charges, but a very tiny proportion of that you've paid will actually go to the courier company.
Also when you order an item from a company you may make delivery arrangements, e.g. alternative address, day of delivery etc. unfortunately your making arrangements with someone who doesn't deliver your parcel and will more than likely forget to pass this vital information on to the people who WILL deliver your parcel.
The bona fide HDNL drivers who come on these sites get fed up of stating they do not get paid for taking parcels back to the depot, so why would anyone take the time to park up walk up your path and not knock or ring then not deliver if your in, it makes no sense. same with customers whoe's cry is always "I've been in ALL day and he carded me, he never knocked", and on closer inspection you find that, during the course of the said day, they spent 20 minutes in the shower, or they spent 10 minutes on the bog,or vacuuming the upstairs usually with the radio on, or they just nipped to the corner shop, or in the greenhouse,or next door gassing with the nieghbour, I could go on but that is only a small proportion of why they were carded.
I am in no way claiming that all the general public are robbing/lying sods and all HDNL drivers are sweetness and light and butter wouldn't melt there are bad apples in every walk of life.
The main fault, as any HDNL driver would tell you, is the way HDNL management operate. Unfortunately the working practices of HDNL management, {which basically is to deliver as many parcels per day per driver as cheaply as can possibly be done} are thrust upon the hard working driver, on an almost daily basis, and they are at breaking point.
{especially at this time of year}
Plus the fact over the months HDNL has spent tens of thousands making good staff redundant, just to find out they are now short staffed and need to constantly rely on agency workers to {or attempt to} get the job done, as most of the complaints I would guess would occur when an agency driver, who basically doesn't care whether you get your parcel or not because he WILL get paid when taking parcels back, is on your route.
If you have never worked for this company, or never worked in this industry then you cannot begin to comprehend the amount of work a HDNL driver is expected to take out and deliver in a day.
Next time you open the door on a wet and wintery day, late in the afternoon {when it's already gone dark} and there is a HDNL driver stood there with a parcel, as you sign for the parcel just ask him/her.
1/ What time did you start work this morning?
2/ How many deliveries have you still to do before you can go home?.
3/ What time WILL they get home?.
If they have time to give you the answers I think it may shock you........

The vast majority of real HDNL drivers are out there to do their best, and may I take this opportunity to state that I am not inferring that ALL agency staff are crap. As I said there are good and bad.

13/12/09 @ 16:25

Comment from Andy Driver

Get off your lazy fat arses, go down to the shops and buy your crap in person!

13/12/09 @ 20:39

Comment from HDNL are rubbish

The customer service from HDNL is awful from start to finish.

Tried to use the website to arrange collection from the depo (no point a driver coming out if it's on my way to work / won't be home). No joy, you only get the option to have it delivered.

Tried to use the telephone service to arrange collection. Again, no joy - the automated service wouldn't let me choose collection and trying to speak to a customer service operator was impossible.

Eventually used 118 to get the number for my local depo, waited ages for them to answer and then had a 30 second conversation where I was told "Try the website, I have a customer in reception to serve". Hope that customer received better service than myself!!

Fortunately, I am persistant with the ability to be incredibly irriating. On my third phone call (during the second I was advised to try the automated line again) - after a) being asked to hold (for 5 mins while I could hear the office staff debating whether it was too hot in the office!) b) being questioned as to how I'd got the depo's direct number and c)told why I shouldn't be using it, I eventually got someone to agree I could pick the parcel up from the depo.

Success!!

14/12/09 @ 17:56

Comment from Senor dissapointed

My god...

All you have to do is search HDNL and all you get is shocking reviews.

I bought something off play and it looks as though play have done a splendid job to get it out very quickly... HOWEVER... HDNL got involved...

I've just got off the phone to someone (thanks for the advice of entering nothing to get directly to a HUMAN) and the department you get through to isn't so bad. They were helpful with my quest.

It seems it's the depot's which are at fault.
I ordered a present for my friend on Wednesday night and they tried to deliver it to my address Friday. I was off work ill this day and I honestly guaruntee to anyone who mentioned it: that did NOT happen.
I can guaruntee this because I was working from home and on a conference call (which lasted between 2:30pm and 4pm... hard life) at the time they said they attempted to deliver (3pm). I have the call records, and my phone is about 3 meters away from the door. Not to mention the doorbell speaker about 5cm NEXT to the phone. Give or take 10 minutes for a round number, I was perfectly available.
I can apreciate "you might have been in the: shower, bog, neighbours, popped t'corner shop, shed..."
but I have solid, ground proof that they didn't try. Didn't even recieve a note either. The call centre girl stated that they they tried to deliver. But they simply didn't try.

As I was working late today (monday) and I will be also working late tomorrow, I left a note on the inside of my windowed front door: "Call this number if you are delivering between 9 and 5pm". No call.
To my utter frustration, there's a note on the floor saying "We tried...".

It looks like some jobs worth was on duty. Overworked Delivery man or not, I could have been there within 2 minutes and I would've probably given him a beer, smoke or a manly hug or something in return, because I appreciate this is above the call of duty.

When I called the first time, a friendly chap said that his system hadn't been updated which he was very apologetic for. He asked for me to call in a few hours and he sent an urgent message to the depot to contact me.
No phone call from the depot.
At 9:30pm I call them again and all those above information is revealed to me. They then go onto mention that they can't guarantee delivery in the next 2 days to an alternate address. That is a joke in my opinion. Any other delivery company (even the royal bloody mail) would at least guarantee delivery in 2 working days.

I'm going to phone play and tell them that they are awesome (they are... let's be fair!) and tell them that HDNL are giving them an incredibly poor rep!
I apreciate that the royal mail aren't very reliable these days with strikes etc. Christmas is massive for these online stores and they cannot afford to fail.

OH... AND THIS IS SWINDON... so looks like ta lot of the company is built on $h1t5 and giggles...

Great idea to screw up christmas.

Key points if anyone wants to answer or take note of them:
1. Don't leave a note. They are ignored. Customer services told me that "anyone could have left that note". It was selotaped to the inside of the door...
2. Just give up hope if you want to pick it up yourself. I was told I wasn't allowed.
3. Give yourself PLENTY of time before you need it. When they inevitably don't deliver your package you could be waiting a while before anyone can be bothered again.
4. Give respect to any customer services person, it's not their fault the depo's are rubbish. They both laughed at their own company saying that it's appauling.
5. TELL THE COMPANY YOU PURCHASED FROM WHAT THEY HAVE GOT THEMSELVES INTO.
I don't wanna put anyone out of work, but I want my f****ng package at the same time... so... i will suggest they get rid of them.
6. Support the royal mail. They may strike like a pro bowler, but at least when they are working, they do a pretty decent job of it.

Before anyone says "this is your first package, we all have bad luck", you are right, it is my first... but my brother, my dad, 2 of my colleagues, 3 of my friends and ALL THE PEOPLE ABOVE ME have had BAD experiences. One of the 3 friends got their package at an acceptable re-arranged date.

I'm an employee of a very powerful market research company. Our managing director's "twitter" has over 6,000 followers, 3,500 we know follow closely. We have some pretty powerful followers who can cause action.
If my package is not delivered by the lightly guaranteed date of Wednesday, I'll make sure this goes large.

14/12/09 @ 22:49

Comment from Nannyjoan

I've read most of the comments on this site by customers and drivers. My complaint is that the moron from HDNL decided to "deliver" my Wii ordered from Amazon by lobbing it over my 6ft garden gate straight on to a concrete path. Before you drivers rush in to say someone should have been home (yes we were out) this was "delivered" on a SUNDAY !!!

Don't know what sort of training you drivers have, but, bearing in mind this should also have had a SIGNATURE, I don't consider throwing it over my back gate constitutes a good delivery .....

STILL waiting to hear back from ANYONE at HDN regarding my complaint ....

Useless company and have advised Amazon of that fact.

15/12/09 @ 11:17

Comment from Stuart

Complain to the retailer, not to HDNL

15/12/09 @ 11:20

Comment from Norman

NannyJoan, you clearly have NO IDEA what you're talking about, because HDNL deliver NO parcels for Amazon which require a signature.

15/12/09 @ 20:54

Comment from Richard

Re. comment from Andy Driver.

That just demonstrates the "couldn't give a shit attitude". Quite sad that you are in a job where you don't have any pride in what you do.

If we all went to the shop in person - you wouldn't have a job. (maybe that's a good thing)

I am still waiting for my order to be delivered by HDNL that according to the last line of the track and trace was loaded onto the drivers van on 4th December. HDNL have no commnet to make. The retailer are going to send a replacement. Unfortunately, this is likely to be deliverd by HDNL. The parcel in question is a blu ray DVD player - not a small inexpensive item - so not quite sure how it "got lost"

My advice is think twice about buying from a retailer using HDNL. It really isn't worth the hassle.

17/12/09 @ 08:36

Comment from Richard

Re comment from Andy Driver.

That just demonstrates the couldn't give a toss attitude. Quite sad that you are in a job where you don't have any pride in what you do. If we all went to the shop in person - you wouldn't have a job. Maybe that's a good thing. I am still waiting for my order to be delivered by HDNL that according to the last line of the track and trace was loaded onto the drivers van on 4th December. HDNL have no commnet to make. The retailer are going to send a replacement. Unfortunately, this is likely to be deliverd by HDNL. The parcel in question is a blu ray DVD player - not a small inexpensive item - so not quite sure how it got lost.

My advice is think twice about buying from a retailer using HDNL. It really isn't worth the hassle.

17/12/09 @ 10:17

Comment from Ex HDNL driver

Things to remember when ordering a parcel to be delivered.

1/ Order the item in plenty of time.

2/ Ignore virtually everything the person on the order line is telling YOU regarding the delivery, they're not the ones delivering it to you they are only interested in getting your money so will promise you ANYTHING.

3/ HDNL like so many other carriers are expected to take parcels out for delivery as soon as they come in, so as they have no control over when your parcel will be despatched to them expect your parcel to be delivered as soon as you've ordered it.

4/ make sure someone is ALWAYS in to receive the delivery and sign for it.

5/ If you know darn well no one will be in it's pointless giving that address as the delivery address, have an alternative address and contact number handy before ringing the order line.

6/ When placing the order and having given the above, get them to repeat back to you what you have just told them, also take THIER name and contact telephone number, so if anything goes wrong you have someone other than HDNL to blame and bollock.

7/ Please keep in mind that at least HDNL and some others will re attempt delivery after finding you out, unlike some who only try once then return the item to sender. Or you have to fetch it or your charged a delivery charge again, in most cases the company is re delivering to you at a loss.

If you follow the above advice, I cannot guarantee a trouble free delivery, but I would imagine it would keep the grief down to a minimum. When you think about it most of the above is just plain common sense.

As I have pointed out before, it is HDNL top management that is at fault here, if you have need to complain then do it to them to them.

19/12/09 @ 13:06

Comment from John

I work for Marks and Spencer customer services and have been reading the comments left here.

There only seem to be a few people commenting about M&S orders but I thought I would address them in case any of our customers are reading this.

Generally whenever I receive a complaint about HDN deliveries I do absolutely everything in my power to sort it out, whether I need to refund, replace, reserve the item in a store, or call the depot to arrange something with them.

It's not always HDN's fault. It's not always ours either. But whoever's responsibility it was, I assure you that I'm always dedicated to putting it right.

20/12/09 @ 12:21

Comment from Richard

Well I've just found this site after being unfortunate to have an amazon order delivered by these clowns.
No attempt to knock or ring. Card through the door saying no one home - even though I made it outside whilst the driver was still on the drive.
"I've thrown it over the gate" he said.
Lo and behold 2 parcels containing a mobile phone and a Tom Tom sat nav had been thrown over an 8ft gate.
And why? Because the driver is too lazy?
No because it took more effort to throw it over than to knock at the door or ring the doorbell.
So I can see no reason why said clown did it.
Have complained to Amazon - hopefully whoever signs off the next tender for delivery contract gets a copy and HDNL find themselves out of business.
In the worst recession in living memory, you'd have thought that retaining customers would be a priority

21/12/09 @ 13:45

Comment from Chris

Checked out the tracking order on Friday which stated that it was on the van for delivery. My wife stayed in all day, no show, made a call and told it was back at the depot due to the snow, funny that I drove all around the local area and to Inverness where the parcel was comming from, no problems with the roads at all!
Checked website today, out for delivery, just checked at 1400 hrs and low and behold its back at the depot!
If I was senior management at HDNL or Amazon I would seriously want to know what is going on!

21/12/09 @ 14:36

Comment from Kathryn

I haven't read through all the posts on here so this information might alrady be there but in case it isn't - the number for the Glasgow Delivery Office is 01355 233085‎, it's on Stroud Road in East Kilbride. If you phone them directly they're very nice and helpful - much better than the 0871 number!

21/12/09 @ 15:37

Comment from Ian

Same story for me I'm afraid. I live in a flat in leeds. My girlfriend ordered a gift off amazon well in advance. We are off up to my parents on wednesday the 23rd and were concerned we still had not recieved or any comunication regarding it. On friday we recieved a note through door saying we had missed a delivery. Looked online and it said it had tried to be delivered 2 times on the wednesday and thursday. Both days my girlfriend was off work. Rang up and arranged delivery on tuesday (there was no option for monday) and waited in myself. I was up from 7am put a note on letter box urging deliverer to ring door bell as I AM DEFINATLY IN. Rang direct the depot who assured me it was on truck to be delivered. I checked door bell was working correctly and checked many times for a card. Rang depot again a 5 to say it had not been delivered and was told to be patient as deliveries are up untill 7pm, 7pm arrived and no delivery or card by this time depot was closed and not answering phone. There is no way a delivery attempt was made. Now I have to travel to very far side of leeds on two buses and a long walk (I don't drive) to collect my parcel. This is shocking and words don't express my anger.

22/12/09 @ 19:19

Comment from Davj

Having read and been very worried by all the negative comments on here I feel moved to tell my story. Had a parcel not delivered last Monday due to bad weather (and fair enough it did start snowing quite heavily mid afternoon), arranged for next day delivery. Made sure someone was in all day again - rang the depot twice to check - they were friendly and helpful. Still no show by after 6. Rang depot who gave us driver's no. Driver very helpful - having problems with icy roads, and huge amount of stuff - but would get it to us. He evetually had to park round the corner as our road is on an icy hill - but got stuff to us. Nice bloke. We are very grateful.

This was the Woodford (East London) depot.

23/12/09 @ 09:17

Comment from stressed out santa

Trouble with HDNL. Have a parcel from Amazon to be delivered via HDNL. It was due to be delivered Monday 21st Dec. To cut a long story short I am still waiting. Have rung HDNL help, btw if you want to speak to someone you just have to hang on, it doesn't tell you that on the website or give you an option on the automated answer system. Eventually customer services at HDNL said they would ensure for delivery today, and if there was any problem they'd ring me. Well I saw nothing and got no phone call, so as their tracking system told me it had last been in the depot at 11.43pm Tues 22nd, I rang them again at 1pm on Wed 23rd to chase up, no joy, but still assured it should come by Christmas, I've now waited in 3 days, beans on toast anyone for Christmas Lunch? Thank you to whoever posted the number for the Gatwick Depot; I rang them direct, the bad weather has caused a back log and they couldn't even guarantee delivery tomorrow, but definately not today. well frustration, and the fact that I'd wasted the best part of another day waiting in for something which was not going to come, I'm afraid I had rather a girlie meltdown, must be hormonal, anyway, the lovely lady on the end of the phone was genuinely sorry and upset for me and has asked someone specifically to get it out of the container so it can go out on a van tomorrow, there are no more drivers left today. The upshot is, the company is really not equipped for such busy times, made worse by the bad weather, though we have had ok weather since Tuesday, and it seems to be pot luck what goes out when there is a back log, but if you manage to talk to a sympathetic human being, rather than rely on a computer system, they do genuinely want to help. I thank the lovely lady I spoke to at Gatwick, and I really hope my parcel delivery occurs tomorrow. In the meantime, at least I can go out now, knowing I will not miss the delivery today. A more informative and up to date tracking facility would be such a bonus on their site. Central Customer care in Liverpool also need to be upfront and honest, and say delivery is not going to happen if that's the case, rather than fob you off constantly with hollow promises.

23/12/09 @ 13:50

Comment from stressed out santa

Trouble with HDNL. Have a parcel from Amazon to be delivered via HDNL. It was due to be delivered Monday 21st Dec. To cut a long story short I am still waiting. Have rung HDNL helpline, btw if you want to speak to someone you just have to hang on, it doesn't tell you that on the website or give you an option on the automated answer system. Eventually customer services at HDNL said they would ensure delivery today, and if there was any problem they'd ring me. Well I had seen nothing and received no phone call by 1pm today (wed 23rd), and their tracking system told me it had last been in the depot at 11.43pm Tues 22nd. I still had no joy, they mentioned bad weather and they'd request it be delivered tomorrow. I've now waited in 3 days, beans on toast anyone for Christmas Lunch? Thank you to whoever posted the number for the Gatwick Depot; I rang them direct, the bad weather has caused a back log and they couldn't even guarantee delivery tomorrow, but definately not today. well frustration, and the fact that I'd wasted the best part of another day waiting in for something which was not going to come, I'm afraid I had rather a girlie meltdown, must be hormonal, anyway, the lovely lady on the end of the phone felt genuinely sorry and upset for me and has asked someone specifically to get it out of the container so it can go out on a van tomorrow, there are no more drivers left today. The upshot is, the company is really not equipped for such busy times, made worse by the bad weather, though we have had ok weather since Tuesday, and it seems to be pot luck what goes out when there is a back log, but if you manage to talk to a sympathetic human being, rather than rely on a computer system, they do genuinely want to help. I thank the lovely lady I spoke to at Gatwick, and I really hope my parcel delivery occurs tomorrow. In the meantime, at least I can go out now, knowing I will not miss the delivery today. A more informative and up to date tracking facility would be such a bonus on their site. Central Customer care in Liverpool also need to be upfront and honest, and say delivery is not going to happen if that's the case, rather than fob you off constantly with hollow promises.As for the drivers, I appreciate they are having a difficult time with the sheer number of parcels and bad weather, maybe HDNL should put their hands in their pockets and pay for extra drivers, a company like this should always have enough staff to do the job they promise to deliver, and they need to if they want to keep clients like Amazon on their books.

23/12/09 @ 13:58

Comment from Daniel

Telephione number for Newhaven Depot: 01273516181

Having all the same problems as above, for last 6 days. Weather has not affected any other postal deliveries for last few days. Yet that is still there excuse. Todays excuse was that our office was shut. Sadly for us all workking there it wasn't door open. And a letter box. NO CALLING CARD. Jokers.

Got given this number by helpful chap in the Liverpool call centre.

Anyone else waiting for delivery from the newhaven depot call this number. Not got through yet, but am not giving up.

23/12/09 @ 17:36

Comment from david dixon

Cant get in touch with the call centre or find a number for the calisle branch. The package has been at carlisle since the 19th, its only half an hour away. Yes there has been bad weather but not that bad. I've managed to get to work everyday and i work way out in the sticks. Getting annoyed now. Come on HNDL get your finger out, get organised !!!!!!!!!!!!!!! out!!!!!!!!!!!!!!!!!

23/12/09 @ 21:05

Comment from Alan O Brien

I Bought a package(2 dvds)on Amazon but not sold by amazon. And Delivery was ment to be made by HDNL, Now i was out of the country till tues morning and i got onw of thoes cards in the door, saying delivery attempted on 18th dec package in safe place between Bin and House. So of course i looked around, praying id find it and hoping i wouldnt as its been snowing all week and the package would be destroyed. BUT NO PACKAGE! Now i have never heard of HDNL did some looking and came across all these lovely messages all over the web. Rang HDNL to get a arrange a new date for delivery incase they took it back and waited alll day for nothing. SO i contacted the company that sent me the package from Holland, hoping that they had a tracking number, so at least i may know were it was, but they dont have one, Doesnt cover expensise they said.
And now i cant get through to HDNL all lines are busy..I wonder WHY! IM now left short christmas presents, that have been payed for, and that were supposedly left for me in the snow. Whos to blame for all this HDNL or the company that sold it to me.
On another note i got loads more stuff from amazon around the same time, they were posted my Royal Mail and were left with my neighbours for me to collect, why couldnt HDNL do that or at least take it back to the depoit, anythings better that leaving it in the snow, and then having it dissapear.

24/12/09 @ 09:34

Comment from Andrew

Truly shocking. My parcel has be on the van for 3 days now according to Amazons web site.

After getting through to a team manager, she could do nothing for me.

She was not willling to give me the local depots address, and made the comment thaty were being over run by people collecting. She couldn't give me a phone number. When I asked if she was happy for me to record the call she threatened to teminate the call, so I volunteeerred to write her comments down instead. She acknowleged that I was being recorded and thatI had given permission for that.
An email to complain to is
hdnhlc@hdnl dot co dot uk - I don't think this will help much !

24/12/09 @ 09:44

Comment from Alan O Brien

Edit from above:

My package arrived a few minutes ago, BUT it was Royal Mail that dropped it off, go figure.. :S Dont even know how they got it, after all the card HDNL left said it was between the bins and the house, did they take it back and drop it off to royal mail or somthing?

24/12/09 @ 11:49

Comment from Kate

Can't wait to see my son's face tomorrow when I tell him Santa was delayed by snow...

They have had the parcel since Monday and apparently have been trying to deliver since then.
Have got the depot number but permanently engaged. Do I sit in and wait, delaying my journey to my family, hoping they will deliver or do I accept they won't?

Amazon are really trying their best but I have told them I will not use them anymore because of HDNI.

24/12/09 @ 11:54

Comment from a needs

Just a quick note to follow up on previous comments re; address
If you live at for example
ROSE COTTAGE CO156JN
GIVE US MORE INFO AND YOUR PARCEL WILL GET DELIVERED ON TIME
Stop being a snob and use your house number
By law every house has a number
USE IT SNOBS

26/12/09 @ 07:45

Comment from Goldie

My parcel was received in the Blackburn depot on 18th December, and there is still no sign of it!
I know there have been adverse weather conditions for a couple of days, but other parcels have been delivered to me. Ten days sitting at the depot is really not acceptable.
I was travelling around the area with little difficulty before Christmas, so they should have had no problem delivering, they are after all supposed to be providing a service aren't they?

28/12/09 @ 10:07

Comment from Goldie

My parcel was received in the depot on 18th December, and there is still no sign of it!
I know there have been adverse weather conditions for a couple of days, but other parcels have been delivered to me. Ten days sitting at the depot is really not acceptable.
I was travelling around the area with little difficulty before Christmas, so they should have had no problem delivering, they are after all supposed to be providing a service aren't they?

28/12/09 @ 10:11

Comment from Gillian

My order from Amazon arrived in the HDNL Carlisle depot on 21/12/09, however, no attempt to date has been made to deliver my parcel. HDNL decided on two occasions that there was no acces to my property without even loading the parcel onto the van.

They did load it onto the van on 29/12/09 but it was returned to the depot that evening due to bad weather. There was no problem with the roads.

I contacted them and asked them to deliver on 30/12/09 but it was not loaded on the van because there was fault on the system?? Why don't they automatically put it back on the van the next day?

I have contacted Amazon and asked them to resend the order because I just don't believe that HDNL have any intention of delivering my order. When I said this to a lady at the Carlisle depot she hung up on me.

Amazon have been very helpful and have resent my order by Royal Mail.

30/12/09 @ 17:21

Comment from Jean Brand

I have been reading through the comments left by disgruntled people and got rather concerned as I ordered a new TV from Amazon. I have just phoned the local depot (Blackbuen 01254 57243) The lady was really helpful and actually rang me back within 2 minutes to say Dave would deliver around 2pm I wait with baited breath....I will post again if I do/don't get my delivery

Jean

31/12/09 @ 12:23

Comment from Ex HDNL driver

Complaints should be POSTED to the following address.

Mr. Brian Gaunt {chief executive}
Home Delivery Network Ltd.
Fallows Way
Whiston
Merseyside
L35 1RZ

Please remember to put
PRIVATE AND CONFIDENTIAL on the envelope.

02/01/10 @ 13:31

Comment from Wayne Harris

Hi everyone

how do i get a job with HDNL as a driver?
i dont know who to contact, i live in Oxford and wondered if there were any vacancies? i see a lot of the drievrs about in my hometown

my email is bongioviwayne at aol dot com

04/01/10 @ 16:30

Comment from Graham

HDNL tried to deliver a package to me on 31st December and left a card. I re-scehduled the delivery for today by using their website. It said that it would be re-delivered today 4th jan between 7am-7pm (!!!!).
I waited in all day until 5pm when I called the depot who said a driver had left a new card between 2.30 and 3pm. As I had been in all day and had deliberately left the main gates to the house open for the delivery, I knew this to be wrong and told her so (also no card).. It turns out that they hardly ever get the same driver on the same route 2 days in a row, they use temps and outside companies a lot. He probably didn't even try and find my house but gave up and filed the misleading report.
She said they could try again tomorrow but she couldn't guarantee the next driver would definitely turn up as it would be someone different again! I would, of course, have to wait in from 7am-7pm to see if the parcel arrived.
I am now going to the depot to pick up the parcel but have been told to call again in the morning in case it gets put on a lorry to go out.
This company is a complete shambles. Who in this day and age expects the customer to wait in for 12 hours? Who in this day and age can't get a parcel from the depot to the destination, which is only 4 miles away it turns out! It seems hardly any of their system is computerised to any great extent as the person in question had to leave a hand written note to try and stop the parcel being put on a lorry.
I hope I never have to deal with them again.

04/01/10 @ 18:14

Comment from Peter

2 parcels were supposed to be collected on 4/1/2010. While I was trying to track them, the HDNL website insisted they had been already collected a day earlier. Alas they were still in my front room.
After waiting the whole day for the collection and telephoning NDHL twice, I was eventually told that the collection would be on 6/1/2010. Nobody bothered to tell me during the day. So I am keenly awaiting the repeat performance of this farce in two days time!
What a load of tossers.

04/01/10 @ 19:47

Comment from A HDNL FEMALE DRIVER

I work for HDNL,firstly when you leave little notes on the door saying "DELIVERY MAN LEAVE IT ROUND BACK" just remember to write "delivery PERSON" not delivery MAN!!! as a female driver this is sexist, do you think it is just men that deliver your parcels!!!! secondly my van is not a sleigh pulled by reindeers, i don't fly through the sky & drop your parcels down your chimney, if its bad weather & too icy down your road or in your village then i have no option but to take the parcels back to my depot because getting stuck & having to wait 3 hours for the AA to turn up to pull you out is NOT a nice experience!!!!& not forgetting the horrible customers who speak like s**t to you when you do deliver there parcels late because of bad weather & not forgetting the stupid customers who expect me to know "when is the rest of the order coming?" &" what is it?"I DONT OWN A PAIR OF X-RAY SPECS!!!!!. WE ARE JUST THE DRIVERS, its not ME you speak to on the phone when you place your order, I don't wrap your parcels & I do deliver to more than one house a day(149 for my route). At least we don't go on strike at our busiest time of year like royal mail!!! All i do in the morning is clock on around 6.30am, load my van with whatever parcels are in my cages & off i go until the last parcel is delivered which could be 4pm (if your lucky!) 5pm or anytime up to 9pm because you people request evening deliveries which is 5-9pm but then when we get there you're not in!!!!!We don't work 9-5 like the rest of you, we would like a life outside HDNL but most of us don't see any of our families because of the long hours we work over the Xmas period so before you start slagging us off just think about what US drivers do, some of us actually go that extra mile for you but why should we??? All you do is sit at your PC, order something then expect it there the next day. If you don't like it go walk down the high street in the snow & get your xmas presents yourself!!!!!!!! Oh & one more thing - have your keys in the door ready because we havn't got all day to wait around for you to find your bloody keys!!!!!!

05/01/10 @ 10:27

Comment from a HDNL female driver

I work for HDNL,firstly when you leave little notes on the door saying "DELIVERY MAN LEAVE IT ROUND BACK" just remember to write "delivery PERSON" not delivery MAN!!! as a female driver this is sexist, do you think it is just men that deliver your parcels!!!! secondly my van is not a sleigh pulled by reindeers, i don't fly through the sky & drop your parcels down your chimney, if its bad weather & too icy down your road or in your village then i have no option but to take the parcels back to my depot because getting stuck & having to wait 3 hours for the AA to turn up to pull you out is NOT a nice experience!!!!& not forgetting the horrible customers who speak like s**t to you when you do deliver there parcels late because of bad weather & not forgetting the stupid customers who expect me to know "when is the rest of the order coming?" &" what is it?"I DONT OWN A PAIR OF X-RAY SPECS!!!!!. WE ARE JUST THE DRIVERS, its not ME you speak to on the phone when you place your order, I don't wrap your parcels & I do deliver to more than one house a day(149 for my route). At least we don't go on strike at our busiest time of year like royal mail!!! All i do in the morning is clock on around 6.30am, load my van with whatever parcels are in my cages & off i go until the last parcel is delivered which could be 4pm (if your lucky!) 5pm or anytime up to 9pm because you people request evening deliveries which is 5-9pm but then when we get there you're not in!!!!!We don't work 9-5 like the rest of you, we would like a life outside HDNL but most of us don't see any of our families because of the long hours we work over the Xmas period so before you start slagging us off just think about what US drivers do, some of us actually go that extra mile for you but why should we??? All you do is sit at your PC, order something then expect it there the next day. If you don't like it go walk down the high street in the snow & get your xmas presents yourself!!!!!!!! Oh & one more thing - have your keys in the door ready because we havn't got all day to wait around for you to find your bloody keys!!!!!!

05/01/10 @ 10:30

Comment from Ian

I was expecting a delivery from Amazon, but with the current bad weather around the NW decided to check delivery status on the Amazon web site. It had been loaded onto the van at 08:03, then checked back to the delivery depot at 08:16. The delivery company was HDNL. Armed only with the name of the company, I checked on the internet and found this site. One of the early posts gave an 0870 number to call their customer service, but also suggested using SayNoto0870 to find the branch address. This I did, and got through immediately to a very helpful lady. She told me the vans would not leave the depot as the snow was too deep. Many of their drivers had not been able to get to work. I myself had attempted to go to work, but after travelling 4 miles in an hour and a half, had given up, so this I could understand (my daily journey is 50 miles each way)! I asked if it would be possible to collect my parcel, and she very kindly said that she would try and locate it (amongst the other 10,000 parcels that they receive daily!). She rang me back to she had found it and I could collect it if I hurried, as it was likely they would close due to the worsening weather. In the afternoon, whilst it was still snowing, and in an effort to achieve at least something from my wasted day, I set off the 2 miles for the depot, on local roads. It took me an hour to get there, and as I approached the depot, the lady rang me to say they were closing very soon. I told her that I was in sight of the depot, but the snow on the estate was making it difficult. She said she would wait, so I walked the rest of the way. She could not have been more helpful, the parcel was waiting in reception when I got there. She, and most of the other office staff had had to walk in this morning, due to the weather, and she was prepared to wait for me to get there! I am extremely grateful to her. Parcel collected, home in another hour! If you ring the depot direct, you generally get good service.

06/01/10 @ 13:06

Comment from paul

and to think hdnl have bought dhl, cowboys

07/01/10 @ 14:09

Comment from Andy Driver

Yes thats right!
We now own DHL and pretty soon we will have dominated the Earth!
Its only a matter of time before we own your sorry arses!

07/01/10 @ 16:44

Comment from ian

HDNL once again prove they are the best..... at being AWFUL!!!

Tracking number shows returned to depot without a delivery form then no redelivery for 9 days.... until I called and then no one has seen the package since it arrived back in the depot and no idea where it is (even though it should be in the high value cage!)
Truely inept!

If you want local numbers always check saynoto0870 it works very well.

09/01/10 @ 14:33

Comment from Pressure Point

Gosh, what a lot of angst!

A litany of angry customers and frustrated HDN employees.

The question is, are these bad experiences in the minority? Well, what speaks volumes to me is that when googling HDN, this page is top of the list, above HDN's own website, which means more people are identifying with complaining customers than are actually clicking on HDN to use their services. So, this company is almost certainly failing to provide the service it is promising to M&S, Amazon etc, and has been for at least 3 years by the looks of things.

So, who's to blame? Hardly the customers, sitting at home ordering online, utilising a service they have been led to believe is reliable. And it's almost certainly not the drivers. Apart from maybe a few bad apples, these guys are the last link in the chain and are clearly working within an environment that is not conducive to the successful delivery of all parcels within the promised time limits. So, who's creating that environment? Possibly the middle managers at HDN, but more likely the Execs, who seem to be driven by profit above customer satisfaction. This is made entirely possible because their customers are not us, and consequently our complaints simply do not matter to them. As long as they can make M&S etc believe they are providing an excellent service, they have succeeded, and can go on squeezing the drivers, ignoring the public and not investing in evolving their tracking and delivery service to bring it into the 21st century (12hr delivery slots, I ask you...!).

It is sad when this sort of thing happens to a company, and the only way to remedy the situation is to replace the Exec team. Get the people right at the top and all else will follow.

How do we fire the Execs? We must use our collective pressure on HDN's clients - demand refunds of the delivery charge when parcels are late; email their customer services to complain specifically about HDN; cancel orders that are not delivered on time; enquire before ordering whether HDN will be used and refuse to order if they are, citing HDN as the reason; complain loudly and copy in CEOs of these major companies. Eventually the message will filter through.The clients will leave, the company will falter, the Chairman will remove the CEO. Job done. And it won't take long, if every angry customer on this site had pressurised the clients over the last 3 years, HDN would be a different company by now.

11/01/10 @ 12:11

Comment from Andrew_P_S

Yawn yawn.....

The trouble with these forms.....

.....are many. People tend to use them when they have a problem, and they therefore represent a distorted view of public opinion. True - every individual failure is 100% for that individual, but HDNL's independent stats put them at the top of the pile in terms of service, way ahead of Rpyal Mail, DHL domestic (which they have just bought) Parcelline etc.... I don't work for HDNL, but have had great service from them. To say that you will never use them is a somewhat mute point - they don't do Cc2C and you would not necessarily know they were going to deliver your order. For example, if you ordered from Amazon, you may get HDNL, you may get Royal Mail, or one of their other carriers. You could argue that a better business model would drive up service, but then also cost, and their current business growth both organic and through acquisition would suggest they are doing something right.... If you had some spare cash you could do worse than invest in HDNL.... oops forgot - they are privately owned by the ultra secretive, successful Barclay Brothers.... Ah well.....

13/01/10 @ 13:02

Comment from P Davies

HDNL tried to deliver an item from Amazon on 8/1/10 but I was at work so followed the instructions on the card and changed the delivery to today (13/1/10).
Having waiting in all bleeding day I check the computer to find they (alledgedly) tried to deliver twice! at 12:51 and 12:52 today before taking back to the depot at 03:59!!! It's only 2015 as I write this!!! No note, no callers all day!! Driver is lying!! Have now cancelled my order with Amazon and will buy the item at Argos instead for a few quid more! Won't be touching Amazon again if they use HDNL for the delivery!! What a useless company......STAY CLEAR!!!!!!

13/01/10 @ 20:18

Comment from Gus

Hi, much the same problems as many of abuse posters, - crap dleivery service from HD Network, repeated failure on days arranged etc.....

Here's the Manchester details - contact RUTH GRUNDY direct and lodge a formal complaint:

Ruth Grundy
Associate Director
Direct line: 0161 235 0307
Mobile: 07545 211511
Switchboard: 0161 235 0300
Bank House, Faulkner Street, Manchester, M1 4EH

Also, as somebody posted, - your contract is with the retailer, so complain to Amazon or whoever that company might be!

Keep cool when lodging complaints, always best way - good luck

14/01/10 @ 22:42

Comment from Gus

Hi, much the same problems as many of above posters, - pathetically crap delivery service from Home Delivery Network, repeated failure on days arranged etc.

Here's the Manchester details - (for Manchester area residents) contact RUTH GRUNDY direct and lodge a formal complaint:

Ruth Grundy
Associate Director
Direct line: 0161 235 0307
Mobile: 07545 211511
Switchboard: 0161 235 0300
Bank House, Faulkner Street, Manchester, M1 4EH

Also, as somebody posted, - your contract is with the retailer, so complain to Amazon or whoever that company might be!

Keep cool - but FIRM - when lodging complaints, always best way - part of my job is to challenge this type of stuff as a Community Advisor - HD Network are a peace of work by any standards - good luck

14/01/10 @ 23:17

Comment from Ed

I agree that HDNL are a waste of time. I've had two orders from amazon that they failed to deliver claiming they had been 'refused by customer'. In fact, they were refused because they took them to a different department from the one on the order.

I phoned amazon and insisted that they deliver by a different courier, which they did but it took 2 weeks.

HDNL are seriously putting me off shopping with Amazon any more.

If you want to try it I got the number for the HDNL Leeds depot, which is:

0113 2380343

They didn't help in the slightest, but I'd like to think that other people will hassle them and waste their time as they have wasted mine.

22/01/10 @ 15:14

Comment from FH

Interesting that HDNL staff are so abusive on comments, whilst asking for patience. Speaking as someone with over 5 years customer service management experience under her belt I'll tell you now- my 300 million poind per annum employer would fire you on the spot for speaking to customers in the way I've been spoke to by HDNL employees. Possibly this is why we're doing well as a business.

I've just been told by HDNL that they have a signature for my package from the 19th. I didn't even order it until the 22nd. HDNL and their staff have managed to make every company that uses them look like mugs. Not the way to run a business, but then if you hire dross that's all you'll get.

26/01/10 @ 17:09

Comment from Trevor

I hope someone had the piece of mind to cut and paste the moronic Delivery Driver's comments straight to his Head Office?
Not that the worthless gobshites would've done anything about it mind you.
As for the idiot HD employee way up the page who said "I've got letters after my name", I can only feel compelled to tell people its true, he has. The letters are 'W'; 'A'; 'T' and 'T'. Rearrange them at your leisure

27/01/10 @ 12:30

Comment from Allison Bruce

Order something from northern england over a week ago. After being wrongly posted to ipswich (?) it has now been sitting in the aberdeen depot for 2 days. If i knew where the depot was idgo collect it myself! Got to laugh at the guy who works for HDNL who posted his comment saying they post so much per day its not there fault if your not in....seems to me like the items dont even leave the depot!

28/01/10 @ 16:59

Comment from Alan

I also have had the "Misfortune" to purchase to purchase three large pieces of furniture from a retailer using this "COWBOY" outfit to, I hope, deliver these items. I have been waiting THREE weeks and no sign of delivery action. According to the so called tracking information the items a in a 2M HUB somewhere in the UK. I have emailed the Seller and the refer me to the stupid and useless Tracking system. I phoned the Cardiff Depot, who said it was a TWO man delivery and to phone 080011509!!. Thats an even bigger joke..Constantly engaged. upon doing a Google I see that this number is constantly engaged to everyone at all times.Around and around in circles. What a pathetic outfit.Where next?.

28/01/10 @ 23:05

Comment from Alan

Sorry. The phone number should read 08000-151509. Senior moment.

28/01/10 @ 23:08

Comment from chris

Hi, Does anyone know the number for the Llandudno branch.
Thanks.

29/01/10 @ 10:40

Comment from Alan

Anyone tell me where the HDNL "BEEHIVE 2M HUB is and what is it. My delivery seems to have been stuck in there for 10Days!. Thanks.

29/01/10 @ 21:25

Comment from Alan

Chris seeking Llandudno Phone No. try 01492 593554.Cheers.

29/01/10 @ 21:31

Comment from nick clark

it always amazes me the people who complain about delivery companies.if you idiots were actually in when the parcel was delivered then you wouldnt have to call HDNL to arrange redilivery in the first place.

what sort of idiots order things knowing they are not going to be at home?

hdnl drivers take approx 150 deliveries a day out with them,its hard enough a job to do when people are in let alone when the same idiots day after day continuously ordering when they know they are not going to ber home.
we get paid to deliver items to your home address or whatever you give as yhour delivery address,not walk up and down the street trying to find someone who will take the parcel.

get a grip people,we dont just have your parcel on board our vans!
and do you relaise the amount of parcels taht go through the hdnl network on a daily basis?no i didnt think so

30/01/10 @ 10:03

Comment from nick clark

and even funnier,in the recent bad waerther,people complaining there books or cd's werent arriving om time!!!! did you not look out of your windows and notice the snow?

funny how you lot cannot make it into to work but were expected to go to work,risk our lives to deliver some poxy cookery book because you had nothing better to do whilst you couldnt make it out of your driveway!

idiots the lot of you!

30/01/10 @ 10:17

Comment from nick clark

and even funnier,in the recent bad waerther,people complaining there books or cd's werent arriving om time!!!! did you not look out of your windows and notice the snow?

funny how you lot cannot make it into to work but were expected to go to work,risk our lives to deliver some poxy cookery book because you had nothing better to do whilst you couldnt make it out of your driveway!

idiots the lot of you!

30/01/10 @ 10:21

Comment from Alan

Nick Clark.With your attitude no small wonder HDNL is such a "Pathetic Shambles".You seem to presume we the Customer are all idiots!!.I have waited THREE weeks for an Armchair to be delivered from Littlewoods via HDNL.The only info I can get is "AT 2M HUB!!.According to Littlewoods it was "Despatched" 2.5 weeks ago.Thats how good the pathetic standard of "Service", more to the point, "Lack of it" is.Better you people do what we the Customer pay you to do.Also seeing you work for HDNL, perhaps you could get someone to put 08000 151509 back on the "Hook"!!.Oh!, and by the way, premises occupied 24/7/52!!.

30/01/10 @ 13:23

Comment from Ex HDNL driver

So Wayne Harris.
It would appear you are after a driving job with HDNL. After reading these comments are you THAT desperate for a job? Working for HDNL, at one time, was one of the best and most rewarding jobs I have ever done, but due to bad leadership over the past few years I wouldn't go back to work there if my life depended on it.
Should you be fortunate {or unfortunate as the case may be} to get a job there here is a rough outline of what awaits you on a daily basis as a spare driver {take no notice of what they may tell you at your interview it's pure fiction}.
You will arrive at work {usually BEFORE the crack of dawn} and you will be allocated a route to work that day {it could even be more than one}.
If things haven't changed all that much since my time there, you will be expected to load, take out and deliver an absolute minimum of 75% of the regular drivers target on that route {e.g. target 160 parcels per day, your load MINIMUM 120, more if they are really busy} which is most of the time. Having spent up to 90 minutes just loading the parcels on the van you now have to spend time putting your route into some sort of drop order, {remember 90% of the time you will not know the area you are delivering in}. This will usually involve a pile of addesses, of the parcels, that YOU have had to write out and an A to Z of that area, if your pretty quick you could probably have them in some sort of order in say an hour or so, now armed with this fresh info you can re arrange your load putting the first 20 drops "in drop order", then after you have checked over your vehicle, lights,fuel,oil, tyre pressure etc etc. and booked out, hey presto your ready for the off.
{It's probably gone 9 A.M. by this time but hey it's only throwing it down with rain instead of snowing so that's great}
IF WHAT YOU HAVE READ SO FAR HAS PUT YOU OFF APPLYING DON'T READ ANY FURTHER AS THE ABOVE IS THE EASY BIT
You are now on your way.
You have approximately 120 parcels to shift in an area you are probably unfamiliar with.
Since my time there has been a piece of kit come on the market known as a Sat Nav but even one of those on this type of job has it's limitations, it will basically get you to the street, but especially if it's a house name your looking for you still have to annoy other motorists by driving at 5 miles an hour trying to read the house names.
During the course of the days work you will encounter,
at least 50% of the houses will be unoccupied.
Quite a few addresses will be totally inaccessible, any number of them will be the above, have a house name, which WILL take up vast amounts of your time finding {if in fact you DO find them at all}
Those customers who want thier parcel delivering to thier place of work, especially if it's a large building with hundreds of employees {hospitals and universities are the worst} you have to negotiate the jobsworth on the gate then stand ten minutes in reception whilst your customer is tracked down because {I'm not signing for it it's not mine attitude of the receptionist}
Those who won't be home, you are expected to go door knocking thier nieghbours to see if anyone would be kind enough to take the parcel in for them, this means you will ask people who won't take it in because "we don't speak to one another" and the number of times you knock on a nieghbours door only to find you have disturbed a night shift worker that's probably only been asleep an hour or so.
If you can't get nieghbours to take them in and it's one of the few parcels that DOESN'T require a signature you must leave it as you will be told off {and not paid }for when bringing it back.
With all these obsticles in your way the company expects and DEMANDS a minimum of 60% signatures a day {it could be more now} that means boys and girls that even if you took out those 120 parcels and NON of them needed a signature, the company STILL wants to see a minimum of 60% of those parcels signed for.
At the end of the working day if your lucky and had a reasonably decent day, on a fairly local run, with no real holdups and you, by some freak of nature, managed to deliver all your parcels, my guess is your working day would probably only be about 12 hours, so if you live close to the depot you might just get home for the start of "The six o'clock news"
As I say I no longer work for the company so the above is what happened when I was there. So if any HDNL drivers there now know any different e.g. it's improved, I will gladly stand corrected {but I won't hold my breath}
Now Wayne are you still with me, or have you lost the will to live, GOOD LUCK!!!!!!!

31/01/10 @ 12:00

Comment from Alan

Well a "Miracle" has happened!.After waiting "Two and a Half" weeks for delivery, I took the advice in one of the "Posts".i SENT SEVERAL "Tasty" emails to the selling company, a member of the Littlewoods Group,and guess what?...Yesterday evening I received a phone call from HDNL arranging a delivery day!!. Whoopee!!!, thats if it happens. The advice to "HOUND" the Seller is good. Just do not waste your time and money trying to deal direct with HDNL (HOME DELIVERY NOT LIKELY).

02/02/10 @ 09:01

Comment from simon

Amazon, Marks & Spencer and all other companies who use Home Delivery Network. I hope that some of you at least are paying attention to these reviews.

Home Delivery Network (HDNL) is without doubt the worst company I have encountered for customer service. I contracted with M&S for guaranteed day delivery. HDNL will only say that they deliver between 7am and 7pm (even though BTW they do not load vans until after 8am -- go figure!!). They did NOT deliver at all.

I contacted them to request morning delivery the following day as we could not be available from 7am - 7pm again. They refused to provide any assistance on delivery time (or even confirm that they would deliver again that day). They refused to put me through to a manager. They refused to give me their name. They refused to give me the phone number of their head office. They did at least confirm that I was speaking to customer service!

Companies must STOP using this company and force them to 1) start tracking their vans, 2) provide delivery slots, 3) provide messaging facilities to their vans, 4) provide customer service training to their staff. If they are unwilling to do this they should be FORCED out of business.

I for one will no longer purchase any goods for home delivery by any company that uses home delivery network. Join me and voice your protest.

03/02/10 @ 08:49

Comment from Alan

UPDATE. The "MIRACLE" has taken place. I can now remove the "Photo" of the Furniture from the lounge as the "Real thing" has eventually been delivered!.I agree with comments by Simon, but you do not always know who the Delivery Agent is until after the purchase.

03/02/10 @ 18:39

Comment from nath

onestly i love this company ive worked in the wherehouses with the men and weomen that move all your packages,you all want these factorys to close down what about the people that are trying to earn a living,you lot want them all to go without housing and clothes for thier kids.all because you lot get your pacages a little late grow up you lot are pathetic,some people have nothing you know

16/02/10 @ 12:01

Comment from Mark

The local number for Yeovil is 01935 434062. Try that. Mark.

16/02/10 @ 21:35

Comment from nick clark

attention simon!

how exactly can a company give you a delivery time of your parcels when the driver leaves the depot with 150+parcels a day?
do you customers think the only parcel we are delivering is yours?
i sometimes wonder why i do this job really as all day every day i get met with miserbale faces of ignorant customers moaning the amazon parcel is a day late!

today i look out of my window and see snow and quite a bit of it, i wonder how many of you idiots wont be going into work tomorrow because its too dangerous to drive, i wonder how many of you will be sat on the internet ordering items to be home delivered whilst your sat in your warm house expecting the poor delivery driver to risk life and limb to get it to your doorstep?
dont blame the drivers,blame the HDNL managment who quite clearly have no idea of what it takes to be actually out on the road doing this job!

I am actually self employed so that means i do not get paid if i card a delivery address,so why do you think i would waste my time putting a card through your door if your actually home?maybe if you actually got off your asses and answered the door in a timely fashion instead of wandering aimlessly to the door then WE the poor drivers woudlnt get bored and wouldnt have to card you!
maybe you people should come out for a day and see what a typical day of a HDNL driver is like,as you quite clearly have no idea!

and maybe just maybe,if you werent so lazy you would actually go to the shop to buy something if it was that important and you needed it desperately instead of ordering it on the internet!

21/02/10 @ 12:30

Comment from Emma

I actually have had really positive experiences with HDNL!
I always get my parcels delivered to my work for obvious reasons and one time they hadnt delivered before 5pm which is when the office shuts so I left a little post it with my home address on and the driver brought it up to my house. pretty decent. most would not bother. he had a laugh n that n was like ohh ur lucky im in a good mood today!

But yeah - never had any bother with them at all.

22/02/10 @ 14:44

Comment from Cruel Skies

I came upon this site whilst trying to find a non premium rate number to contact my local depot. I bought a laptop of Ebay, 3 days ago,tracking shows it as having left the senders local depot today. Without a doubt if it had been sent Parcel Force, as was agreed , I would of had it by now. If I had been out I could of collected it from the local depot 10 minutes walk away. I thought the days of people having to take time off work etc, to wait for parcels were over. Theres no sign of it as yet, but I guarantee this I will devote no more than 10mins more of my time to chasing it, and I'm certainly not taking time off or waiting in for a couple of hours let alone a day. If it doesn't come within the next week, and when I'm in, Paypal can refund me; and the seller can play any necessary games with them to get it back. Seller actually asked me to give him +feedback in advance so he could get paid. Thankfully as I wouldn't have had a leg to stand on with Paypal if there was a problem I declined.

25/02/10 @ 21:23

Comment from Ex HDNL driver

Since I supplied the name and address in Whiston to post your complaints too I wonder how many of you have ACTUALLY done it and sent off a formal complaint.
I'm not a gambling man but I would lay odds on it not being many {if any at all}. As has been pointed out before these posts are not reaching those who have the power to change things. If you feel THAT passionate about not receiving a good service from HDNL then write to someone who, possibly faced with a barrage of complaints, will at least have to start asking questions.
If you can manage to start the ball rolling not only would things possibly improve for you but would improve for the poor overworked HDNL drivers.
Ask yourselves this question,
If good well paid jobs were plentiful in this country do you honestly think anyone in thier right minds would continue working for this company with what they have to endure on a daily basis, see post to Wayne Harris
So come on start making a difference.
You have NOTHING to lose.

28/02/10 @ 12:06

Comment from Ex HDNL driver

Further to my last post the chief executive Brian Gaunt has left HDNL, he has been replaced by a Jonathan Smith former managing director of DHL. GET YOUR LETTERS IN FAST BEFORE HE GOES AS WELL!

03/03/10 @ 18:38

Comment from sadie

Just trying to get delivery sorted out for my step-son's birthday, as usual HDNL did not even try to deliver, as far as we can tell our parcel has been sitting in the Carlisle office for four days.

Anyone know the number for the Carlisle office?

Thanks

05/03/10 @ 08:15

Comment from sadie

Just found it, if anyone else wants it its 01228 515149. person at local depot helpful and polite

05/03/10 @ 08:44

Comment from alan baker

THIS IS HDL Head Office Number HDL head office number (which is in Wiston) is 0151 290 8501

08/03/10 @ 15:47

Comment from Abbas

I bought a book through amazon uk and they sent it through HDNL and boy o boy! they never deliver as they say nor do they ever leave any missed delivery cards!! they are one of the worest companies I know of, along with the company called "the dx"

08/03/10 @ 17:11

Comment from simon

Central number might be useless, however, phoned the local depot with problem who were brilliant and sorted it :-)

08/03/10 @ 17:15

Comment from Bob

Jeeesus - I have a couple of late parcels and i thought i would give HDNL in St Neots a call ... and then i stumble on this site. I fear my parcels may be a long time coming :-(

Anybody have the St neots HDNL number ??

09/03/10 @ 20:45

Comment from Anthony

Thanks to the information on this site I phoned the HDN Maidstone depot and got through to a very helpful lady. She called the driver and phoned me back within 15mins to say there would be no problem with my delivery, the driver knew where I was, would be with me around 4pm (this at 1:20pm) and had my contact telephone numbers if there was any problem.
My advice if you're having problems is; internet search the depot telephone number, be polite and explain. I was most impressed.

10/03/10 @ 13:31

Comment from Cristopher

Ordered something from the white company, when it arrived the box was an absolute disgrace - ruined. It was clear it had been kicked and stepped on. It was half open and nasty to look it. Delivered around 7pm, it was just left on my step with a note saying "no one in". There was three cars on the drive and lights on inside and out!!!

Also ordered a bed from the White Company that these cowboys delivered, released by the white company on the 2nd feb, it arrived over 25 days later. They made a mess of our hallway, and because the box was covered in mud, one of them used one of our rugs to place it between the white walls and the box. I have a good mind to send their CEO a letter saying get something delivered by them

11/03/10 @ 08:40

Comment from Marianne Davey

My first experience with HDNL was via Amazon a few days before xmas. Yeah, I know it was busy, but Amazon insisted delivery would be fine - in my case estimated as 22nd Dec. It was pretty rubbish. After 3 or 4 days of phone calls to the central number (initially to add directions, as our house can be tricky to find for new delivery companies, later just chasing up where the parcel was...) I found a number for the local depot on "SAYNOTO0870" and discovered the truth.

Contrary to online tracking and earlier phone calls assuring me it was in the van and on its way, it turned out that the parcel was actually still in the depot and they weren't even going to ATTEMPT to deliver it. Luckily I live not too far away and managed to collect it at about 6.30pm xmas eve!

I have made Amazon orders in the meantime, delivered by Royal Mail and with no problems.

So, when I placed an order on Monday evening and then found out it would be HDNL again I feared the worst...

HOWEVER...!

It has just arrived this sunny Thursday morning - a day before Amazon's estimate, but exactly as expected from the online tracking...

Smooth and painless as anything! HURRAY!

Maybe they've got their act together a bit better now.

I'm happy and won't dread so much using them next time... :-)

SAYNOTO0870. com (space added since I can't post an URL!) has around 40 numbers for the local HDNL depots, and I recommend speaking to them where possible.

11/03/10 @ 12:22

Comment from Kev

walter.blackwood@hdnl. does not work now, try the boyle one as it's not bounced back yet.

12/03/10 @ 08:46

Comment from Kev

walter.blackwood@hdnl. does not work now, try the boyle one as it's not bounced back yet.

12/03/10 @ 08:48

Comment from Grumpy

A HDNL driver delivered to a neighbour and he used my drive to turn his van around, when I asked him not to do it in future he told me to F**k off!!!

15/03/10 @ 16:03

Comment from Bob

Been waiting for and tracking amazon parcel via HDN
they said delivery was attempted but I was in and there was no card ?????????
Found local depot phone no. on google. (Mitcham) they answered quickly, found the parcel by post code, went and checked it was there, 15 mins later I picked it up. So driver crap, but depot excellent.

15/03/10 @ 18:03

Comment from Bob

Wow - what a lot of reading in this thread. I am about to have my first experience of HDNL - I can't wait.

Why are people spending so much time, effort and money (premium rate phone calls) on chasing up non-deliveries?

There is no contract between you and the delivery company. If the item does not arrive and you've made a reasonable effort to contact the carrier then pass the problem to your supplier to deal with.

Where you're not happy with the result, buy elsewhere in future.

If the carrier is genuinely that bad then some accountant at the supplier's company will eventually realise that profits are being eroded seriously by the cost of staff time and replacement goods.

Some companies are more cynical and will already have built the cost of non-deliveries, returns and loss of reputation into their business model.

In the last of these, companies take advantage of there being plenty of people who, come hell or high water, will ALWAYS buy at the very cheapest prices, at the store with the biggest range, or on instalments. Customers will mutter behind their hands but continue to accept all the rubbish heaped on them.

24/03/10 @ 08:44

Comment from Bob (the one from the posting earlier today)

Well - I got through my first experience of HDNL.

No different to any of the others really.

The tracking worked. This morning, I saw it had arrived in my local Depot at 4:00am. It went onto the van at 10:00am, and it was delivered two and a half hours later.

24/03/10 @ 13:23

Comment from Karen

I too am waiting..and waiting...

Does anybody know the up to date phone number of the Maidstone depot? The old one is unobtainable. Thanks

25/03/10 @ 14:56

Comment from Ian B

Karen, I've been waiting today for a delivery from maidstone too!
Found the depot details from yell dot com: 01622 716860 Unit D15, Larkfield Trading Estate, New Hythe Lane, Larkfield, ME20 6SW.
Phone was eventually answered by a chap called Norman who sounded like the manager, and was fairly rushed! However he was VERY helpful and said they had 4 agency drivers on at the moment so some rounds were taking longer as the drivers don't necessarily know the area. I could collect from the depot up to 8pm if it was returned (usually by 7.30pm. However my parcel turned up just now (6.30pm) so no need.

I guess they're not all bad ;-)

26/03/10 @ 18:29

Comment from rodney derboe

Try this for hdnl depot numbers
saynoto0870 dot com forward slash companysearch dot php

dot = .

R.M. Nottingham

05/04/10 @ 11:04

Comment from rodney derboe

Dont forget all the W's^^^^^^

R.M. Nottingham

05/04/10 @ 11:07

Comment from Rosamund Jordan

Amazon have a wonderful service for dealing with delivery problems. go into your account, then track the item page has a Help section at the bottom. Through that go to the Contact Us section, then Phone where you have the option for them to ring you. I got an immediate response and both my delivery and another problem dealt with then and there with a level of courtesy and efficiency that I have not encountered elsewhere.

05/04/10 @ 23:41

Comment from stephanie

Home delivery is so annoying, first time we had to deal with them i had to stay home because they deliver it at lunchtime when everyone would be at work.

They said that we should call the sender to have them change the adress - Which doesnt work at all because we didnt know who the packet was from .. we were expecting 2 packets from holland and 1 from amazon .. turned out 1 from holland was the one that i had to wait for / 2nd packet from holland was next door while nobody told us about it. and the 3rd packet luckily came with royal mail

I live 5 minutes away from the royal mail depot and the Home one is in Irvine which is 2 hours by bus away from us.

Im currently waiting for 2 shipments from those people and im so frustrated

Plus the whole living in flats is the reason we dont use doorbells is bull .. plainly because i live in a flat and i had a doorbell installed NEXT to my door .. not downstairs no NEXT TO IT ..

but we will see whats going to happen ..

09/04/10 @ 10:57

Comment from A Hughes

Thanks to R.M. from Nottingham - been able to track local HDNL depot.
Had parcel allocated to be delivered yesterday - stayed in all day - parcel was not delivered - returned to depot (according to tracking). On van again today - no delivery up to 4pm.
Phoned branch,- lady said that they had an agency delivering for them - but they didnt have contact number for the drivers - so basically no clue as to whether parcels are gonna be delivered or not. She said to phone back at about 6pm if the parcel had not been delivered. I have absolutely no faith in this company !

10/04/10 @ 16:07

Comment from Ben

I got through to a human on 0870 701 6688

You go to a wrong department but the woman put me through to customer services.

HDNL are crap though in all honesty.

12/04/10 @ 13:49

Comment from Saul

Had to order a suit to wear to my a funeral from Topman (they didn't have my size in store). Paid extra for guaranteed Saturday delivery. Waited in all day from 7am - 7pm. The online tracking said, at 19.09 that my parcel had been delivered. Brilliant! If only it had actually been delivered to me! Or anyone, for that matter. Couldn't get hold of anyone on Sunday, so called Topman on Monday who tried their best, but HDN just said they'd had a system failure. Then, at 13.09, the online tracking suddenly informed me that the parcel had been put on the van. Wait a minute... so it HASN'T been delivered? Well I never. I managed to find a number for HDN that actually worked, and a very pleasant woman eventually discovered that the driver didn't deliver it on Saturday because he'd "run out of time". Oh. Well, that's okay then. She promised me that it would be re-delivered between 3pm and 4pm today (Monday). Which would be great. Only, you know, I'm at work. Which is why I wanted it delivering on Saturday.

Kudos to Topman for trying their best, but picking HDN was a terrible mistake. And the lady I spoke to at HDN was actually quite helpful, but didn't seem surprised at my complaint. Maybe she gets it a lot.

I won't be ordering for home delivery again.

12/04/10 @ 16:13

Comment from Jinny

I didn't realise this company had such a bad name until I came accross this site, while trying to find out who the Managing Director is.

I appreciate these drivers are under alot of pressure to deliver, but unless they calm down and consentrate, innocent vulnerable road users are going to get killed and these drivers can kiss goodbye to their licence, job, insurance and even liberty.

I was following one such van when he/she overtook, just before the junction, a group of cyclists who were clearly signalling right, the driver hit one of them with their wing mirror!
The driver finished up on the wrong side of the road on the give way line.

Then, two days later, I saw another van nearly knock a cyclist off the road.

Highway code says
212 When passing motorcyclists and cyclists, give them plenty of room. If they look over their shoulder it could mean that they intend to pull out, turn right or change direction. Give them time and space to do so.
167 DO NOT overtake where you might come into conflict with other road users, for example approaching or at a road junction on either side of the road.

These drivers must realise that road users are also their customers and if they all put their foot down and refuse delivery from them...

Come on guys and girls, don't let someone in a suit loose you your licence, job and freedom!

15/04/10 @ 13:31

Comment from Pure White

I previously worked for Parcelforce, who at the time, delivered Amazon items. I found that the fault lay with both the customers and with the drivers.customers order items forgetting or knowing that they won't be home. when ordering you can nominate an invoice address and a different delivery address such as neighbours, work or specify a safe place to be left at YOUR own risk. Drivers can be lazy, not all have satnav but do ask neighbours, postpeople and call the depot to ask customer services to call the senders to check for a phone number so they can call the customer. the drivers do cause a lot of shit but they take alot too. when ordering try and think about how to cause less hassle for yourself and for the driver. also take a note of the parcel number when you get your confirmation or call the senders for it so you can trace it. if you can't take the hassle don't order anything. simple as.

22/04/10 @ 13:30

Comment from pure white

grumpy,
you are in your right to contact the depot to complain if the driver was rude or damaged your property in any way. you should get a call from the manager with an apology and he or she should investigate. if not then follow it up to the end, if still no joy go above them.
at least you all have received your parcels as we had a lot of thefts throughout the network where staff could recognise what was coming through the system and helped themselves still scanning empty boxes through. the contract is between the sender and the parcel company not the purchasers, so complain to the senders. if they don't know about the problems then they can't change couriers. its ok you all saying that you won't use HDN, its not you using them they're just delivering to you. p.s i don't work for any courier firm now so i'm not taking sides

22/04/10 @ 13:44

Comment from pure white

grumpy,
you are in your right to contact the depot to complain if the driver was rude or damaged your property in any way. you should get a call from the manager with an apology and he or she should investigate. if not then follow it up to the end, if still no joy go above them.
at least you all have received your parcels as we had a lot of thefts throughout the network where staff could recognise what was coming through the system and helped themselves still scanning empty boxes through. the contract is between the sender and the parcel company not the purchasers, so complain to the senders. if they don't know about the problems then they can't change couriers. its ok you all saying that you won't use HDN, its not you using them they're just delivering to you. p.s i don't work for any courier firm now so i'm not taking sides

22/04/10 @ 13:53

Comment from Pure White

grumpy, you are in your right to contact the depot to complain if the driver was rude or damaged your property in any way. you should get a call from the manager with an apology and he or she should investigate. if not then follow it up to the end, if still no joy go above them. at least you all have received your parcels as we had a lot of thefts throughout the network where staff could recognise what was coming through the system and helped themselves still scanning empty boxes through. the contract is between the sender and the parcel company not the purchasers, so complain to the senders. if they don't know about the problems then they can't change couriers. its ok you all saying that you won't use HDN, its not you using them they're just delivering to you. p.s i don't work for any courier firm now so i'm not taking sides

22/04/10 @ 13:55

Comment from neil

Read in the paper the other day that this lot are this biggest delivery to home company after the Royal Mail. I've had a few deliveries from them with no problems whatsoever, but I suppose with increasing volume comes increasing numbers of mistakes, though the proportion may remain tiny. Just a thought!

23/04/10 @ 20:28

Comment from Ex HDNL driver

Jinny
As an ex employee of the company but still in the driving and delivery business {although no longer in the parcel game}I wish to respond to your post concerning HDNL drivers and cyclists.
It goes without saying todays roads are chock ablock with traffic from dawn till dusk on a daily basis, unfortunately for the poor delivery person, be they delivering parcels, bread, groceries or whatever the vast majority of the other road users they come into contact with have got ALL day. Out of all of these cyclists are the worst.
They are one of the most inconsiderate group of road users you could ever wish to meet. They ride round all day, hunched over the handlebars dressed in black skin tight riding gear with a multi coloured helmet on that makes them look like giant Colorado beetles. They think it's nothing to ride three abreast or more chatting oblivious to the fact a logjam of vehicles are behind them most with work to do attempting to get round them, country lanes are the worst. The highway code says give them plenty of room. at one time it used to say give a cyclist the same room as you would a small car, well if thats the case then they should pay for the privelige all these delivery vehicles stuck behind them PAY for the privelige of being on the roads so why shouldn't the cyclists. And don't get me started on O A P's
These delivery drivers WOULD slow down if only the roads just contained essential traffic. Of course I know that will never happen and thats why delivery drivers lose their patience and start taking risks and thats when accidents occur.
By the way I notice you are all STILL bleating on about bad service to the overworked understaffed folk at HDNL when as I get tired of saying you should vent your anger towards HDNL top management they are the ones who set the workloads that the drivers find almost impossible to manage. If the top brass started getting complaints DIRECTLY they might start and take notice.
SEE MY EARLIER POST.

30/04/10 @ 14:55

Comment from Ex HDNL driver

Jinny
As an ex employee of the company but still in the driving and delivery business although no longer in the parcel gameI wish to respond to your post concerning HDNL drivers and cyclists.It goes without saying todays roads are chock ablock with traffic from dawn till dusk on a daily basis, unfortunately for the poor delivery person be they delivering parcels bread, groceries or whatever the vast majority of the other road users they come into contact with have got ALL day. Out of all of these cyclists are the worst.
They are one of the most inconsiderate group of road users you could ever wish to meet. They ride round all day, hunched over the handlebars dressed in black skin tight riding gear with a multi coloured helmet on that makes them look like giant Colorado beetles. They think it's nothing to ride three abreast or more chatting oblivious to the fact a logjam of vehicles are behind them most with work to do attempting to get round them, country lanes are the worst. The highway code says give them plenty of room. at one time it used to say give a cyclist the same room as you would a small car, well if thats the case then they should pay for the privelige all these delivery vehicles stuck behind them PAY for the privelige of being on the roads so why shouldn't the cyclists. And don't get me started on O A Ps
These delivery drivers WOULD slow down if only the roads just contained essential traffic. Of course I know that will never happen and thats why delivery drivers lose their patience and start taking risks and thats when accidents occur.
By the way I notice you are all STILL bleating on about bad service to the overworked understaffed folk at HDNL when as I get tired of saying you should vent your anger towards HDNL top management they are the ones who set the workloads that the drivers find almost impossible to manage. If the top brass started getting complaints DIRECTLY they might start and take notice.
SEE MY EARLIER POST.

30/04/10 @ 14:58

Comment from NitroNick

First up Ex-HDN Driver your comments about cyclist show just what an ignorant fool you are.I am both office based and drive a Renault Traffic dealing with the public on the road. When in the office I cycle the 3 miles to work. I wear a Motorway spec reflective jacket, have reflective strips on my rucksack, 2 flashing red lights on the rear and 2 ultra bright LED lamps on the front. Yet still I get other road users cutting me up overtaking me and nearly forcing me off the road and sadly time and time again the worst offenders are delivery drivers. Whilst on the road, as an experienced driver, I ease up when approaching a cyclist and give them plenty of room. I'd rather be 30 seconds late then have the guilt of knocking some poor soul off there bike. You should try it.

As for HDN, what a sham of a mockery of a mockery of a sham. I was expecting a parcel for my sons birthday and took a day off work I was in all day and no delivery and no card. Then I left a note on the door for rest of week saying deliver to next door as retired gent allways in. Again no delivery and no card. Checked online tracking and to attempted deliverys made BUT NO CARDS. Phoned Amazon and delivery promised for Monday before 1330 as I start work 1400. Again NO SHOW NO CARD. Next day had to lose another days Overtime and Parcel finaly arrived at 1500 dispite being promised by 1200 at the latest. Normaly I dont ruck at drivers but this time I did. It was a driver who did not leave cards meaning I had no means of contacting depot to collect parcel. HDN are without doubt the worst company I have ever dealt with and if Ex-HDN is anything to go by no wonder.

Oh and Ex-HDN thank you for the complaints address, letter on way.

12/05/10 @ 09:47

Comment from NitroNick

First up Ex-HDN Driver your comments about cyclist show just what an ignorant fool you are.I am both office based and drive a Renault Traffic dealing with the public on the road. When in the office I cycle the 3 miles to work. I wear a Motorway spec reflective jacket, have reflective strips on my rucksack, 2 flashing red lights on the rear and 2 ultra bright LED lamps on the front. Yet still I get other road users cutting me up overtaking me and nearly forcing me off the road and sadly time and time again the worst offenders are delivery drivers. Whilst on the road, as an experienced driver, I ease up when approaching a cyclist and give them plenty of room. I'd rather be 30 seconds late then have the guilt of knocking some poor soul off there bike. You should try it.

As for HDN, what a sham of a mockery of a mockery of a sham. I was expecting a parcel for my sons birthday and took a day off work I was in all day and no delivery and no card. Then I left a note on the door for rest of week saying deliver to next door as retired gent allways in. Again no delivery and no card. Checked online tracking and to attempted deliverys made BUT NO CARDS. Phoned Amazon and delivery promised for Monday before 1330 as I start work 1400. Again NO SHOW NO CARD. Next day had to lose another days Overtime and Parcel finaly arrived at 1500 dispite being promised by 1200 at the latest. Normaly I dont ruck at drivers but this time I did. It was a driver who did not leave cards meaning I had no means of contacting depot to collect parcel. HDN are without doubt the worst company I have ever dealt with and if Ex-HDN is anything to go by no wonder.

Oh and Ex-HDN thank you for the complaints address, letter on way.

12/05/10 @ 09:51

Comment from Ex HDNL driver

Dear NitroNick
I have just read your reply to my post. I am saddened to see that in the first sentence you had to resort to name calling, something I don't and wouldn't do to anyone especially someone I have never met. I was merely basing my opinion on my 41 years behind the wheel 40 of which has been serving the general public by being in the delivery business. there are good and bad in us all who use the roads I was merely pointing out that all other traffic pay and pay dearly for the privelige of using the road system whereas some cyclists seem to have this idea that it is thier god given right to ride the roads without contributing anything towards it's upkeep and that the rules of the road only apply to other people i.e. drivers. Believe me the last thing you need to do when on a road with cyclists is ignore them because of thier unpredictability. I have lost count the number of times a cyclist has undertaken me and other motorists when slowing up for junctions. Traffic lights are totally alien to them as they just mount the pavements to by pass them especially the ones that seem to think they are in the tour de France. I have my opinion just as you have yours lets just agree to disagree without all the name calling please. p.s. glad the address was of use.

14/05/10 @ 14:21

Comment from andy

these guys are a bloody joke! I ordered a parcel from amazon was told on the tracking system it was out for delivery yesterday....waited in all day...no parcel...no doorbell rung...no sign or a van outside all day and no card saying theyd missed delivery.

since then tracking status has updated numerous times saying various things on van, off van, left depot, back at depot etc so i rang hdnl and was told it had been delivered yesterday....I told them how I hadnt seen any sign of them or even a card through the door and the woman said shed get in touch with the depot and to try and scedule delivery for tommorow....so yet another day I have to wait in all day for the parcel to maybe/maybe not turn up.

what a joke of a company why do amazon even use them? ive made a complaint to amazon and hdnl, trying to tell me a parcels been delivered when ive been waiting in all day with no sign and not even a missed call card through the door is just insulting!

ps ive seen some comments on here from drivers stating dont blame us noones in when we go to deliver etc etc well I have to tell you guys this is bollocks! i was in all day yesterday the doorbell didnt ring once and if a driver did call he didnt even leave me with a sorry you were out card so how the hell do you explain whats happened here?

18/05/10 @ 09:24

Comment from Councillor Andrew Rankine

If you go into the website saynoto0870 put the usual 3 w's in front and the dotcom after and then input their number ie 0871 977 0800 into the searchbar... you will get a whole host of local numbers to call that do not cost you a fortune to ring....

good luck !!

21/05/10 @ 12:50

Comment from cheese

01622 715 785 maidstone hdnl depot number

25/05/10 @ 13:37

Comment from Sarah

I am currently having a nightmare trying to get HDNL to deliver a parcel. I contacted the company who sent it and they claimed HDNL had tried to deliver it twice but of course they hadn't left a card. I can't take time off work to wait in for the parcel so I want to tell them to deliver to an address nearby where someone can sign for it. It is impossible to do this on their automated phone system or on their website so the company who sent the parcel gave me a number - 0870 701 6688 - which would let me speak to a real person. This real person told me that my parcel was on a van for delivery today. There was no way for her to contact the driver with my instructions and (I find this completely incredible) no way for her to make a record of my instructions so that the parcel could be delivered another day. She told me I could call back in the evening after delivery had been attempted and failed and then someone would make a note of the new delivery instructions. But guess what? When I tried to call this evening I got a message saying the office closed at 5pm. This is the second time I've had to do battle with HDNL. The first time I complained to Amazon and they - to their credit - contacted HDNL for me and got the parcel delivered. This time I have learnt my lesson and I will check which courier a company uses before placing any more orders online.

25/05/10 @ 19:39

Comment from Joslyn

I ordered casual ankle boots and i have received it on time. These boots are trendy in style and comfortable to wear.

28/05/10 @ 06:48

Comment from Ex HDNL driver

Just thought you ought to know, HDNL is re branding itself. It's planning to become YODEL a state of the art carrier. It's planning to do that at the same time continuing it's relentless closure of depots cutting staff down to the bare bones therefore piling ever more work onto the already overstretched staff thats left and trying to bring in a computerised delivery system called Quintic or whatever it's called that the management have been trialing for god knows how long now that just doesn't work.
What I'm trying to say is that Yodel is promising what you want in a delivery company but promising and delivering well if you think it's bad now. If someone at HDNL management has finally woken up and they are starting to get thier act together, I'm not holding my breath.

31/05/10 @ 20:18

Comment from wendy

hmmmmm. waiting for parcel from amazon. i waited in for 3 days, but i had to go out in the end. what do you know, home delivery try to deliver half an hour later 5.20pm. i left a note clearly saying please leave with a neighbour, but driver didn't. i only found out they'd attempted to deliver through tracking the parcel in the track parcel section of amazon's site, which also gives attempted delivery time. the driver didn't leave a calling card. if you don't have a calling card then you don't have the number on the top which is the only number you can enter on the automated phone line, to find out what's going on. arghhhhhh!!!! there are no numbers you can ring where you can speak to anyone in person, again, arghhhhhh!!!! FINALLY, i found a list of numbers someone has very kindly posted on this thread. i ring the non 0870 number (normal phone number) and hey presto, get to speak to a real person at the depot, who was very helpful. he said the parcel didn't require a signature and should've been left with neighbour and driver should've left a calling card, but doesn't know why he didn't do these 2 things. he finds parcel in depot and informs me it will definitely be delivered today. RIGHT THEN!!!!!! I WILL WAIT IN AGAIN!!!!!

my advise is use the tracking code that amazon give you to see where your parcel is at. sure enough, after my phone call i checked amazon and the parcel was listed as being back on the van for delivery today. ok brilliant.
i think this part of the system works very well. the only trouble is, the drivers don't seem to do what they are supposed to, in this case, not leaving with a neighbour and not leaving calling card with code. they also had my mobile number with the order address so why don't they ring to say they are on my doorstep?? I could just give them a safe place to leave the item if they'd rung me, or better still leg it home!
why on earth they can't just give you the phone number to speak to the depot is beyond me. situation was sorted in moments after i spoke to a real person and i can then get on with my life / day.
waiting in for a parcel is always a pain in the ar5e. but noone minds doing it if they know the parcel is definitely coming and it's only waiting in for one day. in future i may have it delivered to my work address, although they say they can deliver up until 7pm when most businessess are shut!!! arghhhhh for the 3rd time.

10/06/10 @ 11:05

Comment from wendy

hmmmmm. waiting for parcel from amazon. i waited in for 3 days, but i had to go out in the end. what do you know, home delivery try to deliver half an hour later 5.20pm. i left a note clearly saying please leave with a neighbour, but driver didn't. i only found out they'd attempted to deliver through tracking the parcel in the track parcel section of amazon's site, which also gives attempted delivery time. the driver didn't leave a calling card. if you don't have a calling card then you don't have the number on the top which is the only number you can enter on the automated phone line, to find out what's going on. arghhhhhh!!!! there are no numbers you can ring where you can speak to anyone in person, again, arghhhhhh!!!! FINALLY, i found a list of numbers someone has very kindly posted on this thread. i ring the non 0870 number (normal phone number) and hey presto, get to speak to a real person at the depot, who was very helpful. he said the parcel didn't require a signature and should've been left with neighbour and driver should've left a calling card, but doesn't know why he didn't do these 2 things. he finds parcel in depot and informs me it will definitely be delivered today. RIGHT THEN!!!!!! I WILL WAIT IN AGAIN!!!!! my advise is use the tracking code that amazon give you to see where your parcel is at. sure enough, after my phone call i checked amazon and the parcel was listed as being back on the van for delivery today. ok brilliant. i think this part of the system works very well. the only trouble is, the drivers don't seem to do what they are supposed to, in this case, not leaving with a neighbour and not leaving calling card with code. they also had my mobile number with the order address so why don't they ring to say they are on my doorstep?? I could just give them a safe place to leave the item if they'd rung me, or better still leg it home! why on earth they can't just give you the phone number to speak to the depot is beyond me. situation was sorted in moments after i spoke to a real person and i can then get on with my life / day. waiting in for a parcel is always a pain in the ar5e. but noone minds doing it if they know the parcel is definitely coming and it's only waiting in for one day. in future i may have it delivered to my work address, although they say they can deliver up until 7pm when most businessess are shut!!! arghhhhh for the 3rd time.

10/06/10 @ 11:09

Comment from Daniel Anketell-Jones

Same as all the rest! HDNL are rubbish!!! I cant believe that Amazon are continuing to use them! If Amazon cannot guarantee a different delivery firm I wont be placing anymore orders with them!
Apparantly the driver has attempted to deliver the package 3 times now and keeps saying he was unable to gain access to the building and the building was locked!! HE IS LYING!!!!
The building has no entrance control and there are people in the building till 8pm every day!!! I have waited here till gone 7pm for 3days and NO-ONE ever tried to deliver anything!
HDNL SUCK!! And Amazon are a bunch of retards for using them!!
I agree with the rest of the posts and will probably start using PLAY from now on!

11/06/10 @ 14:39

Comment from Chris, the greatest driver of them all!

Daniel, you're going to switch to Play instead, are you? Well all I can say to that is.... F A I L !!!! We deliver their stuff as well. You can't escape us that easily you know! A piece of advice for all the whining panty-liners on this site - If you want your cheap piece of Chinese/korean/Polish-made tat so urgently, get up off your lazy backsides and go to a physical SHOP to buy it!! This might seem like a really "radical" idea but I can assure you it is a tried and tested method of obtaining goods which has served us well for many centuries - good luck!!

15/06/10 @ 16:18

Comment from Martin a disgruntled customer......

0800 4961081 customer service??? number 10p per minute (nice little money earner) no access to property means.... I can't be bothered to deliver your parcel its too far.... (I can drive my Mercedes 307D high top van down our track... postman calls every day!!) However I will leave your heavy package in our depot in Llanelli 50 miles away and not bother to contact you....does this company have phones?? Grrr...

15/06/10 @ 19:22

Comment from Hayley

The local telephone number for the Chesterfield depot is 01246 260142. The lady I spoke with today was really helpful. Google, on the other hand, was not. Don't ask me how I found the number - it took some serious search engine work! Hope this helps anyway!

Hayley

16/06/10 @ 14:18

Comment from Pinkyjay

Home Delivery Network
Baird Close, Hadleigh Road Industrial Estate, Ipswich, Suffolk IP2 0UF Tel: 01473 287131

I Phoned this number and got straight through!!

Try It!

16/06/10 @ 17:36

Comment from Tony Stephenson

I just googled Home Delivery Network Carlisle, and obtained the local telephone number for the depot. Quick response to my enquiry by a helpful member of staff. The only minus point I can find so far is that the cards which are left when a delivery can't be made only carry the central office telephone number. Try Google, and go local. Tony Stephenson

22/06/10 @ 09:35

Comment from Tony Stephenson

I just googled Home Delivery Network Carlisle, and obtained the local telephone number for the depot. Quick response to my enquiry by a helpful member of staff. The only minus point I can find so far is that the cards which are left when a delivery can't be made only carry the central office telephone number. Try Google, and go local. Tony Stephenson

22/06/10 @ 10:01

Comment from circave

More Amazon delivery irritation:

I live in an awkward place with no bell or street access. ALL other couriers and delivery services I have used (FedEx, Parcelforce, UPS etc.) not to mention other companies such as Tesco, Argos, Habitat have called me on my phone and I have met them and signed paperwork.

Apparently HDNL employees are not allowed to or refuse to operate telephones and get some kind of kick out of not delivering packages. I wish someone would explain to me why.

23/06/10 @ 00:53

Comment from James Hirst

I was expecting a delivery yesterday, from Amazon courtesy of HDNL. I was given a slot of 2:30pm - 5:30pm and I deliberately waited at work until after 5:30 to receive the package. When it wasn't received I had a look on the internet and found this website, following which I used the "SayNoTo0870" service mentioned above to find the contact details of my local depot.
I've just come of the phone to them and it's safe to say the service was great. The girl explained that a delivery had been attempted at 6:25pm last night, long after my slot, and that the item was now back at their depot and I could either collect it or arrange delivery for tomorrow (friday). I mentioned that due to my place of work operating an early finish on friday it would be difficult to schedule a delivery which I knew I would be available for.
She has now taken my number and gone to ask a manager whether a delivery can be arranged for today, despite the probability that the drivers have already left this morning.
The situation isn't resolved yet, I know, but I'm thoroughly pleased with the service I've received, and if it wasn't for the late delivery yesterday I'd not have a bad word to say about HDNL; I will certainly not have any problem using them again in the future.
For what it's worth, the depot in question is Stockton On Tees.

24/06/10 @ 10:55

Comment from Sylvia

Hi All,

Anyone has a telephone number and address for the New Cross South London Branch?

Thanks

Sylvia

24/06/10 @ 14:56

Comment from Simon

Dear all, a success story

having missed my parcel twice, i read the postings above and used the 192 directory enquiries website (google it) to find out the number of my local depot (you can find out which depot your parcel has gone to by tapping the number on the top of the card into their website). i spoke to a lady straight away who arranged for the parcel to be delivered to my office the very next day.

no problems at all.

try it

30/06/10 @ 17:50

Comment from Catherine

I work for a major UK retailer that uses HDN as its main carrier, and I find it shocking how ridiculously incompetent they are. Every third email I answer is about how they have lost/delayed a parcel, and I dread taking calls because most of the time I have to tell customers that HDN have screwed up.

I long for the day we have a competent delivery service.

05/07/10 @ 08:11

Comment from Bill Riley

Again HDNL excel themselves. This compny is turely terrible. I ordered a present for my wives birthday with guarateed next day took the day off work to take delivery and sat and waited. I had to pick the kids up at 15:30 so left an expicit note detailing a locked box round the back of our house specifically for this purpose as both my wife and I work and the driver ignired the instructions. There is no option to pick up from the depot on the delivery day and hence my wives birthday is now ruined. Can't the guy read??The trick of waiting and doing nothing on the advertised number works I got through to a customer services rep and I know it's not their fault but they are so useless. I would advise anyone thinking of using this company not to their idea of customer services is in the dark age. Why not have a 2 hour slot between 19:00 and 21:00 when you can pick your parcels up like Royal Mail??? Is it so hard?? I REPEAT DO NOT USE THIS COMPANY OR IF YOU DO DON'T EXPECT TO KEEP YOUR BUSINESS!!!!

08/07/10 @ 16:54

Comment from Mez

I had a Friday afternoon panic, waiting for a parcel which I HAD to have for my daughter's birthday party. I was told by the supplier, not Amazon, that the parcel had left Yeovil depot that morning; I was getting worried by late afternoon, so I googled HDNL Yeovil, found their local phone number (not an 0845) and spoke to a very helpful person who told me when I might expect to receive the parcel and not to worry as they would deliver it on Saturday if not Friday. The answer is to find out where the local depot is and phone them direct.

09/07/10 @ 17:03

Comment from Best HDNL Driver In Kent!

To "Bill Riley" ... are you sure it was your "wives" birthday gift we were meant to be delivering, and not your adult literacy course textbooks?! "compny ... turely ... wives (Wife's) ... guarateed ... expicit ... ignired ..." Utterly pitiful.

09/07/10 @ 18:32

Comment from hollie

Oh my god!!!!!!!!! How infuriating are this company i have waited at home now for my parcel 3 days calling the number on card, then speaking to absolute bafoons in some call centre in liverpool. But at last i have managed to get the number for the edinburgh depot which is at UNIT 8A NEWBRIDGE INDUSTRIAL ESTATE AND THE TELEPHONE NUMBER IS 0131-333-3651. I hope this is of help to everyone out there who are just about ready to loose the will to live because of the sloppy and incompetent procedures of this joke of a company. xx

13/07/10 @ 18:47

Comment from hollie

HDNL EDINBURGH TELEPHONE 0131-333-3651. ADDRESS UNIT 8A NEWBRIDGE INDUSTRIAL ESTATE. HOPE THIS HELPS SOME OF YOU OUT THERE LIKE ME WAITING AND WAITING!!

13/07/10 @ 18:53

Comment from Sarah-Helen

After some strongly-worded e-mails, the latest e-mail address is HDNL Escalated Queries EscalatedQueries@vx dot hdnl dot company dot united kingdom. In my experience they have been about 75% ultimate pants.

14/07/10 @ 13:20

Comment from Jamie

Bought off Amazon. HDNL delivered the first parcel to the wrong address, I complained and Amazon said it would not happen again. The next parcel also went to the wrong address eventhough the address on both packages was correct.

HDNL simply said it had been left with a neighbour both times yet this neighbour turned out to be over a mile away.

23/07/10 @ 15:51

Comment from Holly

I fucking hate these delivery assholes.
They never listen to what they are told to do .
Have liars on their rip off phone lines.
And never call when they are outside and leave packages with strangers

27/07/10 @ 12:29

Comment from brian smith

Having ordered an item from Amazon to be delivered by HDNL ,it did not arrive having checked with the tracker it said the item had been delivered .NO WAY. I am surprised Amazon still use this company

30/07/10 @ 08:52

Comment from AMIN

Home Delivery Network Ltd (HDNL) 0871 977 0800 various See this forum thread. Post if any nos which work/don't work and say why.
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0151 290 8500 Head office
Suitable for enquiries from all areas
p/o Shop Direct Group
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0808 1010001 Customer service options
(For LARGER parcels)
Also 0808 1010002 /3 /4
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 029 2077 9779 Cardiff
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01642 563043 Stockton-on-Tees
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01480 472537 St Neots
Also: 01480 211185
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01793 537171 Swindon
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01978 291559 Wrexham
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01489 572462 Southampton area
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 020 8903 2772 Wembley
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01462 421336 Hitchin, Herts
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01926 311517 Leamington Spa
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0121 552 5541 Oldbury, Birmingham
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01772 338479 Preston - Bamber Bridge
Also: 01772 620358
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0115 986 0431 Nottingham
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 020 7635 8094 New Cross - SE London
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01935 432924 Yeovil
Also: 01935 434062
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 020 8685 1032 Mitcham
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01603 486101 Norwich
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01254 57243 Blackburn
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01304 841138 Aylesham (Whitstable Area)
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0131 333 3651 Edinburgh - Newbridge
EH28 8LD
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01706 355223 Shaw, Oldham; Depot for deliveries in Manchester area
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01522 513753 Lincoln
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01224 249299 Aberdeen
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01294 213458 Irvine
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01473 287131 Ipswich
Also: 01473 286620
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01355 233085 Glasgow - East Kilbride
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0191 495 2211 Gateshead
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01708 376155 Romford
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01454 316101 Bristol
Also: 01454 273125
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01724 289594 Scunthorpe
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01872 241904 Truro
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01273 516181 Newhaven depot
Also: 01273 517866
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01592 773511 Glenrothes depot
Also: 01592 770105
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01782 836071 Stoke-on-Trent
Also: 01782 599889
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01626 832545 Newton Abbot
Also 01626 833165 & 01626 835856
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01246 260142 Chesterfield
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01492 593554 Llandudno
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01293 517004 Gatwick
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01925 825515 Warrington delivery office
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01463 714964 Inverness
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 028 9336 3284 Carrickfergus depot (NI)
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 020 8551 4468 Woodford Green, London
Also: 020 8550 9611
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01228 515149 Carlisle
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01482 352993 Hull
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0191 565 3025 Sunderland
Also for: 0871 9770805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01622 716860 Maidstone
Larkfield Trading Estate, New Hythe Lane, Larkfield, Aylesford, ME20 6SW
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01554 753643 Llanelli
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0118 941 4012 Reading
Also for: 0871 977 0805

Unverified Numbers Database
Company Name 0870 / 0871 0844 / 0845 01 / 02 / 03 Freephone Other Information
dhnl 0871 977 0800
home de`livery service network ltd maidstone 0871 977 0800 01622 715785 01622710084 does not work
Home Delivery Network 0871 977 0800 01 01273 516181 This is the local number for the Newhaven Depot in East Sussex
Home Delivery Network Ltd 0871 977 0800 01304 841138 Aylesham Depot
Home Delivery Network Ltd (HDNL) 0871 977 0800 01622 715785 Maidstone # In addition to verified entry !?
Also: 01622 710084
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 020 8961 8774 London - Park Royal
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0118 941 3939 Reading - Deacon Way, Tilehurst # In addition to verified entry !?
Also: 0118 9451184
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0113 238 0343 Leeds; Howley Park Road, Morley, Leeds, LS27 0BN
Also: 0113 238 0344 /0180
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0114 244 4661 Sheffield
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01562 827299 Kidderminster; covers Herefordshire and Worcestershire
Also: 01562 827229
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01204 793112 Farnworth/Bolton
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01268 286667 Basildon - Honeywood Road, Basildon SS14 3DS
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01554 777877 Llanelli # In addition to verified entry !?
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 020 8626 3209 Edmonton
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01209 210842 Redruth
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01482 562525 Hull # In addition to verified entry !?
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0800 0515506 Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0161 333 3513 Beehive depot, bulky collections
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01293 565351 Gatwick depot - also covers Guildford (all other GU from Reading) # In addition to verified number already in database !?
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01631 570664 Oban
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01536 403370 Corby
Also: 01536 268416
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01592 771950 Glenrothes # In addition to verified entry !?
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01489 581571 Fareham # In addition to verified entry !?
Also: 01489 581544
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01782 598061 Stoke-on-Trent # In addition to verified entry !?
Also: 01782 599881
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0151 210 5002 Switchboard of Littlewoods Shop Direct - onwers of HDNA who may be able to contact Depots direct for you when ggiven a tracking number.
p/o Shop Direct Group
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0151 906 1080 # Where? !?
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01642 566246 Stockton-on-Tees # In addition to verified number !?
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 029 2036 0976 Cardiff - Lamby way (covers Newport as well)
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 028 8225 1072 Omagh
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01708 376153 Romford # In addition to verified entry !?
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01925 814828 Warrington # In addition to verified entry !?
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01926 885179 Leamington Spa # In addition to verified entry !?
Also for 0871 9770805
Home Delivery Network Ltd (HDNL) 0871 977 0800 01273 517004 Newhaven depot 10
Also for 0871 9770805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0151 906 7976 Ask for Customer services
Also for 0871 9770805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0113 238 0180 there is another number for the Leeds branch, which is at Gildersome, but when I rang it, it was engaged 01132534967
Home Delivery Network Ltd (HDNL) 0871 977 0800 01228 514412 Carlisle # In addition to verified entry !?
Also for: 0871 9770805
Home Delivery Network Ltd (HDNL) 0871 977 0800 020 7732 1444 New Cross - SE London # In addition to verified entry for this depot !?
Also: 020 7732 2274 & 020 7732 5595
Also for: 0871 977 0805
Home Delivery Network Ltd (HDNL) 0871 977 0800 0800 0151509
Home Delivery Network Ltd (HDNL) 0871 977 0800 01983 612928 Isle of Wight
Also for: 0871 977 0805

02/08/10 @ 10:54

Comment from Julia Round

Agree with all of the above. Won't offer another extended tale of woe, but appalled to note that, after specifically choosing 'first class delivery' on Amazon so as to avoid dealing with this company (and because I did not want a next day delivery as I knew I would not be in - employees of HDNL above take note!), Amazon have STILL sent my parcel via HDNL and unsurprisingly HDNL do not recognise the reference number on the card one of their drivers left (this has happened to me twice before). Have now complained to Amazon yet again...

02/08/10 @ 13:48

Comment from Scott

You know who I like? UPS. They dress smart, have cool looking vans and actually deliver packages. No seriously, they will deliver your package to you, on time too! (granted I am a sucker for a cool looking van)

Do you know who I don't like? Yep, Home Delivery Network Ltd. I have no idea if they dress smart or what their van looks like, Ive never seen it! I really want to though, if I stay in the house any longer between 7 and 7 my brains my just explode out my arse.

03/08/10 @ 10:55

Comment from Scott

You know who I like? UPS. They dress smart, have cool looking vans and actually deliver packages. No seriously, they will deliver your package to you, on time too! (granted I am a sucker for a cool looking van)

Do you know who I don't like? Yep, Home Delivery Network Ltd. I have no idea if they dress smart or what their van looks like, Ive never seen it! I really want to though, if I stay in the house any longer between 7 and 7 my brains might just explode out my arse.

03/08/10 @ 10:59

Comment from Bob Redwood

Yep. Home Delivery Network are useless. They should re-brand themselves "The Knock & Run None-Delivery Service". I had to go out yesterday and they picked that particular half hour to call. Daughter upstairs never heard the doorbell or a knock. The driver shoved a card through the letter box and ignored two notices saying "deliveries to next door opposite".
Thanks to Shane for finding the 0870 that can actually get thro to Home Non-Delivery Network ..... They have got wise to that one and discontinued that number. Grrrrrrrrrrrr!

05/08/10 @ 14:11

Comment from Bob Redwood

I found a landline telephone number for HDNL Hull depot. OK, so when I rang it, it was continually busy, but with the help of Ringback I eventually got through and I got a real live answer. For those who want to chance their arm, the Hull no. is 01482 352993 Good luck!

05/08/10 @ 15:07

Comment from Katie

I guess no-one can seriously think that these are just 'teething problems' now! How many companies get serious complaints for three years solid and don't change?

Sad but true; we are not HDNL's customer - Amazon, Play etc are their customers. It's a bonkers system. You order and pay, Amazon choose your carrier. I tried 'first class' option, not because I was in a hurry, but because I thought they meant 'first class' - post (royal mail) and service. I got neither. I got HDNL we-deliver-a-card-but-not-your-parcel, and we-do-that-three-days-late. I complained to Amazon, I asked them to send it again using ParcelForce. They said they were 'sorry' and my 'comment was valuable' and some other comment that basically meant they'd sit on their backsides and think about it, but not do anything, but they could not choose the carrier. They just used whoever was available at the moment the order was ready to go. What?! Who works like that?

Truth is, and get this those of you who work for HDNL and obviously don't have a clue how the world works, I order online because I WORK! There. I said it. I work at a secure government site where for obvious reasons, security won't accept a parcel. I mean, it might be a bomb, so that's not going to happen. I leave at 7.15am for work, and I get home at 6.30pm. I work in the middle of nowhere, with no access to shops. Sunday is my holy day, so I can't shop then. Saturday, I get my washing done, and go do my grocery shop. You will have noticed, I have no time to pop out and browse for what I want in a shop - so I do it online. I know I won't be in when the goods arrive. You say this is naughty of me - well get real! This is what people do. If they had time to wait in for the parcel, (wait for it - pay attention here .....) they'd go out and shop!!! But they haven't. So some of us, knowing we won't be in, order online and wait for the card, and normally, normally, with a normal courier service, one with customer service, one who understands how the world works (you may want to take notes here), they give you a phone number, for your local depot, who are open for a few hours a day, six days a week, where you can go get it on your way to Tesco. It's that simple! It works.

Now, to prove it works, just google 'Parcelforce complaints' and see if you get a thread that's got THREE AND A HALF YEARS-WORTH of complaints, and takes 2 HOURS TO READ.

Just try. And then think hard about who's got the moral high-ground. You're only in business because Amazon are cheap, not because you're good.

10/08/10 @ 00:05

Comment from Donna G

well where do I start,
I've only read some of the threads, but that was enough, in last few months this is the 3rd parcel I've waited on, and each and every time, i have to wait in for at least 3 days, and after numerous phone calls later, and customer services emailing to make sure parcel gets loaded on to van, they still can't get it right. Drivers state that they leave a card when they have been no where near your door. this is the most frustrating company I have ever had to deal with in my life, and i normally don't leave comments like this to complain, but they have got me so riled. well this time, I ordered a hoover form TJ hughes, as I live 30 miles away from their nearest store, i ordered on line, and promptly got an email back to say my parcel would be delivered on monday by HDNL, great, stayed in all day, and with 4 boys, during the holidays, this wasn't an easy task, however, didin't even go to shops, kept rtacking on line, and it was still saying out for delivery, right up until 9pm that evening. No sign of anyone, however when i finished my work at 3 im the morning, i checked on line again, and a calling card was left at 7pm, although I am still waiting on this!!!!
So phoned on Tus morning to complain, Girl I spoke to was fairly nice, and rescheduled for the wed. at 11 am i phoned as the parcel was still sitting in depot, according to their tracking system, but was told it was scheduled for today, and the vans get loaded up until 12pm, fine i stayed in for yet another full day, and at 5, checked on line again, and guess what????? it's still sitting in depot, phoned and was told, oh for some reason they've not loaded, can i reschedule for you, eh no thanks, send it back. they don't know why it wasn't loaded, they can't give you a rough time of delivery, and expect me to sit in for a 3rd day. NO WAY!!!!
I had already sent an email on the tues to complain about the driver saying he left a card, when he clearly hadn't, and guess what it's 2010, and they don't have trackers on the van, and I'm still waiting on them to even acknowledge they have received my email, shocking customer service, shocking drivers, WORST COMPANY EVER!!!!!

11/08/10 @ 18:04

Comment from Donna G

well where do I start,
I've only read some of the threads, but that was enough, in last few months this is the 3rd parcel I've waited on, and each and every time, i have to wait in for at least 3 days, and after numerous phone calls later, and customer services emailing to make sure parcel gets loaded on to van, they still can't get it right. Drivers state that they leave a card when they have been no where near your door. this is the most frustrating company I have ever had to deal with in my life, and i normally don't leave comments like this to complain, but they have got me so riled. well this time, I ordered a hoover form TJ hughes, as I live 30 miles away from their nearest store, i ordered on line, and promptly got an email back to say my parcel would be delivered on monday by HDNL, great, stayed in all day, and with 4 boys, during the holidays, this wasn't an easy task, however, didin't even go to shops, kept rtacking on line, and it was still saying out for delivery, right up until 9pm that evening. No sign of anyone, however when i finished my work at 3 im the morning, i checked on line again, and a calling card was left at 7pm, although I am still waiting on this!!!!
So phoned on Tus morning to complain, Girl I spoke to was fairly nice, and rescheduled for the wed. at 11 am i phoned as the parcel was still sitting in depot, according to their tracking system, but was told it was scheduled for today, and the vans get loaded up until 12pm, fine i stayed in for yet another full day, and at 5, checked on line again, and guess what????? it's still sitting in depot, phoned and was told, oh for some reason they've not loaded, can i reschedule for you, eh no thanks, send it back. they don't know why it wasn't loaded, they can't give you a rough time of delivery, and expect me to sit in for a 3rd day. NO WAY!!!!
I had already sent an email on the tues to complain about the driver saying he left a card, when he clearly hadn't, and guess what it's 2010, and they don't have trackers on the van, and I'm still waiting on them to even acknowledge they have received my email, shocking customer service, shocking drivers, WORST COMPANY EVER!!!!!

11/08/10 @ 18:07

Comment from Joey

I have nine parcels awaiting delivery, checked the tracker and nothing, Iv'e been waiting four days then all of a sudden the tracker kicks in after a row the day before with an opperator for them, and low and behold only 8 are accounted for, the items are for an important (for me) project in the city of london and I have had to cancel job and will probably lose my contract, who needs a recesion with HDNL around

13/08/10 @ 12:32

Comment from Joey

I have nine parcels awaiting delivery checked the tracker and nothing Iv'e been waiting four days then all of a sudden the tracker kicks in after a row the day before with an opperator for them and low and behold only 8 are accounted for, the items are for an important projectin the city of london for me I have had to cancel job and will probably lose contract who needs a recesion with HDNL around

13/08/10 @ 12:36

Comment from Iain

HDNL are useless. They made no attempt to deliver my package from Amazon and didn't send me a card through. The Post Office have no problems delivering all my mail. I'm not happy that I had to phone a premium rate number to contact them when they made no attempt to contact me or deliver my package. I was in on the days when the package went out, no-one buzzed up to my flat. Now I have to wait in on Friday between 7am and 7pm hoping they will try to deliver. Will buy elsewhere in future from somewhere that uses a reliable delivery service.
*Update* Waited in all morning and then came across this site to find a non-premium rate number for HDNL. Phoned them and the package was still in their depot and wasn't going to be delivered today. Have complained again to Amazon and HDNL have promised it will be delivered tomorrow. I won't hold my breath!

13/08/10 @ 13:15

Comment from Iain

HDNL are useless. They made no attempt to deliver my package from Amazon and didn't send me a card through. The Post Office have no problems delivering all my mail. I'm not happy that I had to phone a premium rate number to contact them when they made no attempt to contact me or deliver my package. I was in on the days when the package went out, no-one buzzed up to my flat. Now I have to wait in on Friday between 7am and 7pm hoping they will try to deliver. Will buy elsewhere in future from somewhere that uses a reliable delivery service.
*Update* Waited in all morning and then came across this site to find a non-premium rate number for HDNL. Phoned them and the package was still in their depot and wasn't going to be delivered today. Have complained again to Amazon and HDNL have promised it will be delivered tomorrow. I won't hold my breath!

13/08/10 @ 13:18

Comment from Jeremy

Think yourselves lucky. An HDNL van ran in to my stationary unoccupied vehicle. Trying to contact them to get the claim processed is turning in to a nightmare. I'm beginning to think I just proceed with the repairs and see them in the small claims court.

13/08/10 @ 15:31

Comment from Matt

Non-delivery of your goods might be the least of your worries. We had our house burgled within 30 mins of a HDNL delivery. The driver not only knew that no-one was home, but let himself into the back garden to leave the parcel "in a secure location", and it was only from there that anyone could have seen the laptop that was stolen. Coincidence? Perhaps. Or possibly HDNL's sister company HBNL (Home Burglary Network Limited)?

Has anyone had similar experiences? Does anyone know if the company takes seriously tracking such occurrences to weed out rogue employees? I'm loathed to spend 10p/min on their 0871 number talking to them about it.

15/08/10 @ 09:39

Comment from Colin

I know this is against the other comments, but i have just recieved excellent service from HDNL. Waiting at home for them to deliver (online tracking indicated item was loade on van at 06:55), got bored of waiting so phoned Chesterfied Depot (found the phone number and this site with a simple google search)and asked if they could give an approx time for delivery, the phone operator then phoned driver to find out an estimated time for delivery. Parcel arrived within 10 minutes of the estimated time. One happy customer!

19/08/10 @ 14:47

Comment from Greg

Mixed emotions for me... Insurance claim replacement goods - a TV surround system - apparently got 'lost' within their Swindon depot on Monday 16th. Never got discovered so must have gone 'walkies'. However, 2nd replacement system which should be with me today. I was getting anxious with no one here by 1.40 so called the Swindon depot. I had no tracking number but bery helpful lad traced it from my postcode, confirming that something was on the van for delivery today and providing me with the missing tracking number.

20/08/10 @ 13:48

Comment from Ex HDNL driver

Katie fascinating all those years I and the rest of the drivers on HDNL spent delivering to empty houses and not once did we realise you might be at work. Your lifestyle sounds like something from the 1950's. With labour saving washing machines readily available I find it hard to believe you have to spend ALL day washing, . When I go food shopping I plan ahead so my shopping expedition is about an hour two at the very most. As for Sunday saying you CAN'T shop WHY if you drag yourself into the twentyfirst century where the rest of us are go and shop I guarantee you will return unscathed and with the items you so desperately wanted

21/08/10 @ 15:13

Comment from Sanjay Raja

Ordered 11th August, not delivered till date. Driver claims to have left a card, seems to be well camouflaged. Been checking online everyday, states in the van in the morning, and at the depot in the evening. My stuff seems to be getting a free ride everyday :-).Called the Reading Depot, thanks to this site, and found that they could not deliver as address not found. But the driver left a card, they have a scanned copy. So they have tried to deliver to an address they cannot locate, yet have left a card !! Sounds funny ? Even the reading depot lady who took my call laughed and raised her hands !!. They have covered themselves by scanning a card, anyone can do that. They can claim to have left a card, without really having done so. Its easy for them you see. Wait there is more, they are not returning it to Very/Shopping Direct either, with whom I have been following up to cancel the order. They cannot cancel till the stuff reaches back to them. So I am stuck having paid, no order received, no order delivered !!. If HDNL have an iota of self respect, they should either shut shop or drastically improve their ability to meet timelines. And please give new GPS systems to your drivers !!

24/08/10 @ 14:31

Comment from Sarah Berry

Home Delivery Network are a Joke, twice it has stated that they have tried to deliver my parcel but no card has ever been left. I have had to contact Mothercare who gave me the card reference which the driver stated has been left which I think is written on invisible card because no one at the office has seen a delivery van or the card. Do not use this firm as they never deliver when they say they will.

03/09/10 @ 09:59

Comment from Shaun

How about the package just going missing. Arrived at the local depot.... then nothing.

Called the depot. Gut feeling? Stolen. High priced items being targeted. From the depot...

Supplier resending device. x( through the same delivery company.

WTF??????????

Other packages ordered through the same company. sent at the same time, delivered by Royal Mail.

03/09/10 @ 20:28

Comment from Beth

We have ordered 3 seperate parcels, and all are coming from HDNL unfortunately, all of which i have now cancelled because they never arrive on the reschedualed days. We do always recieve the card which is great, but with nothing written on it so we have no idea what it is or who it is for in the house. I understand the drivers are under pressure but you are a business and to avoid all of these complaints you need to offer good customer service and HDNL fail at this from all angles. It seems the bosses are taking on too much work for the drivers, so the comments are right that the compalints need to go to them and not the drivers.
I would like to say though that the comments made by the drivers on this site are really unproffesional and are making the HDNL drivers seem even worse, and to the one who said we should try going to a shop - great idea, but then you wouldn't have a job if we all did that!!!

04/09/10 @ 00:41

Comment from Imran

Unbelievable. The driver didn't even bother ringing the bell. I have been home all day and they just left another card for me!

16/09/10 @ 15:52

Comment from DRuss

I ordered from Tesco and the are using HDNL, now normally I have no problem with this delivery service and the driver who usually delivers is very pleasant but today when I was out picking my son up they delivered my printer and as we were out they left it at the side of my door in view of everyone (lucky I live in a small village) but to top that off the box was badly damaged and the printer is broken and they are now also out of stock....I would pick items up myself but I have no car and live over an hour away from the city

16/09/10 @ 21:02

Comment from Dave

Read a bit of this forum and cannot believe the arrogance of the people who work for HDNL. But, remember, the customer is not you, the recipient. The customer is the company that sold you the goods and as long as HDNL can keep them sweet they will continue treating you this way. Also, the drivers get paid for delivering. No delivery no pay for that parcel. However, say no-one was in and left a card and guess what? They get a proportion of the delivery fee. So, your running late, still got parcels left what do you do? Take them back to the depot, say they weren't in but left a card, get paid for it. Of course this encourages some drivers to make a point of it because even if you can't deliver you can still get paid for it by telling a little white lie. That's why the drivers make a good living. Most I expect are very dedicated, some I suspect couldn't give a t**s. A system that encourages this behaviour is a bad system and will always be a bad system.

24/09/10 @ 08:08

Comment from Cherie

Unlike the majority of people here, I've not had any issues with HDNL.

I've not had an attempted delivery that hasn't resulted in a card through the door. I follow the instructions on the card, and pick up the parcel the next day from the depot after work.

As with any complaints about a company, you have to remember that it is only the people who have a complaint who take the time to comment on these kind of threads, it's never the people whom the system works for who think to say "Hey, wait a minute, I didn't have any problems."

Granted, I know that some people will ahve complaints, usually because of the incompetance of the drivers it seems, but proportionally, HDNL probably have as many complaints as any other company.

28/09/10 @ 09:19

Comment from Ex HDNL driver

There seems to be a lot of "experts" on this site giving thier opinions as to why HDNL is failing. No one who works for or like myself used to are denying there are flaws in the HDNL system, but given that no two customers lifestyles homes working practices etc are the same how would YOU if you were in charge do it differently. I could speculate all day about why some people receive an out card whilst others don't, my humble opinion is what I have stated before one reason could be if it's an agency driver they get paid whether they deliver all the parcels or not, an HDNL driver will NOT receive payment for a returned parcel. Ask yourself this question if you had to lets say visit a relative who lives maybe five miles away, so your trip would be a ten mile round trip. But before you set off you KNEW that there would be no one in would you still make the trip?
now thats what it's like for the HDNL driver but many times over.
So if any of you out there know of a delivery system wherby EVERYONE gets thier delivery around the time they want it on the day stated and signed for if required I think you might be onto a winner

28/09/10 @ 15:47

Comment from Ex HDNL driver

There seems to be a lot of "experts" on this site giving thier opinions as to why HDNL is failing. No one who works for or like myself used to are denying there are flaws in the HDNL system, but given that no two customers lifestyles homes working practices etc are the same how would YOU if you were in charge do it differently. I could speculate all day about why some people receive an out card whilst others don't, my humble opinion is what I have stated before one reason could be if it's an agency driver they get paid whether they deliver all the parcels or not, an HDNL driver will NOT receive payment for a returned parcel. Ask yourself this question if you had to lets say visit a relative who lives maybe five miles away, so your trip would be a ten mile round trip. But before you set off you KNEW that there would be no one in would you still make the trip?
now thats what it's like for the HDNL driver but many times over.
So if any of you out there know of a delivery system wherby EVERYONE gets thier delivery around the time they want it on the day stated and signed for if required I think you might be onto a winner

28/09/10 @ 16:05

Comment from Cath

Well after reading most (to be honest i got fed up reading the same thing) I have finally traced the number for this shamble company woopwoop, and hopefully will not speak to an automated thing. I had a delivery 3 weeks ago, which i was not in for, before i had a chance to phone they tried to deliver again the next day. I was going to arrange for my day off work so I could be home. Finally it turned up, they could not leave it with a neighbour as it need to be signed for, and the very nice delivery man, not only knocked on my porch door, but threw my already open parcel in before i even had a chance to get to the door, then left without me signing for anything. Now i do no live in a mansion, but a 3 bed house. As i had all my items i did not worry too much about the parcel being open, but I am sure the box my daughters xmas present is in will need replacing as it is totally crushed and ripped apart (yeah nice). I have yet again been waiting in all day for delivery, even though I needed to go to the shops, but knowing my luck they would turn up then. I am fed up of being made to wait in all day for things to turn up at the very last minute, where did the text service go to give you a 3 or 4 hour delivery slot, instead of an all day one. They have been told that there is a secure area at the back of my home, yet will not leave there, simple instuctions i thought, but perhaps we are dealing with people who can't read, or don't know how to listen, numpties the lot of them. Certainly won't be my choice of courier leading up to crimbo

05/10/10 @ 18:17

Comment from Steven

HDNL are the biggest shower of you know what going! I have arranged on no less than 5 times with them to pick up my parcel... guess what, it is still here waiting! I even conferenced in the retailer and HDNL the other day and that still did not work. ""you have to get the supplier to re-arrange a the pick-up" has ben said on a few occasions... which I the supplier has done. I feel bad for being annoyed initially with them and not with the real culprits HDNL. I could drive the package to the depot myself I suppose, but why shoould I. Now at end of my teher with these idiots!

28/10/10 @ 17:44

Comment from Mike

Not for the first time I've had bad dealing with the shower of .... that is HDNL Again today they have "tried" to deliver, It's the invisible van that someone else mentioned. Three times they have tried, I'm retired and in the house most of the time. Why don't they ring the damn bell. I'm writing to the supplier and begging them to use another delivery service.

29/10/10 @ 11:16

Comment from mark

...I can see that my negative sentiments about the shameless customer service at HDNL has been very well articulated for years now.

My contribution: CEO of HDNL is BRIAN GAUNT.

I will certainly be emailing him about the horrible customer service experience and the phantom delivery drivers.

30/10/10 @ 17:48

Comment from Ex HDNL driver

Mark good luck contacting Brian Gaunt.
Dont you read this site????
HE LEFT HDNL MONTHS AGO

31/10/10 @ 19:35

Comment from Tick Tock

I do not, and never have worked for HDNL. The customer has purchased an item from someone or somewhere, that is the company that you need to chase. A lot of companies buy the cheapest service they can, and that includes deliveries. When a delivery driver has about 120 drops/deliveries and has to sort out the route BEFORE they leave their yard AND they may not know the area/town, think on, how would you cope with being given 50 addresses to find and deliver items as well. How do you think 'the white van man' got such a bad name, that comes from the Managers of the depots that have to get the deliveries done at the lowest cost with the least number of drivers/people. I chose to buy from Littlewoods, (try anything once) never again as the service was well, as they say, 'you get what you pay for' In today's market, service comes high on the list, even if the item does cost slightly more. Remember, your parcel is just one in thousands in a wharehouse at any one time, and that goes for the Post Office as well. Last words; thanks to all you drivers that deliver to me.

09/11/10 @ 15:34

Comment from Andrea

Been waiting for my delivey low and behold i check online and it says could not gain access but its really not rocket science theres a big sign which tells you how to get through the gate ive had no problems before with them it just seams that this driver was lazy and just dident want to do any work

11/11/10 @ 12:33

Comment from JasonR

Useless. I'm suffering from HDNL's incompetence and I'm not even their customer.

I had a card through the letter box saying I had missed an unexpected package on 12th Nov. I rearranged for delivery today (15th Nov) using the expensive automated telephone service.

Out of curiousity I used their website this morning to see where the package was, and they didn't have any record of it.

Sure enough, the package/card had been delivered to the wrong address. The card itself had no details written on it (like the right address) so I could confirm with HDNL that they made a mistake, and I've had to ring a pricey phone number for a package that isn't mine.

The depots weren't much help, and the head office number says has an automated message about opening times from 7:30am despite it being 9:15am.

Rubbish. Absolute rubbish.

15/11/10 @ 09:15

Comment from DUMBFOUNDED

ordered my stuff large furniture items, one of which was scheduled for delivery by 16th, tracked it on both catalogue ans HDNL site, it was loaded onto van @ 10.25am but not attempted delivery nad was back at depot by 19.51. i stayed in all day as i was only aware of the intended delivery by using the computer, contacted the HDNL number provided by catalogue 08719770800, they didn't have upto date info,!! thier excuse was computers. thanks for info on this page, i managed to contact the depot direct, she, poor girl, ah!! will try to get it on the van for re delivery today but can't promise, they load vans until 12 noon, she will try . i was overly nice to try to get something done as its no se getting angry cos once the phone is down your are ignored. You know what! you cannot book a delivery date or time slot with HDNL its all pot luck even if you are in or not!! lets see if i get my delivery today or even this week ha!! ha!! gotta keep smiling!!

17/11/10 @ 08:49

Comment from DUMBFOUNDED

ordered my stuff large furniture items, one of which was scheduled for delivery by 16th, tracked it on both catalogue ans HDNL site, it was loaded onto van @ 10.25am but not attempted delivery nad was back at depot by 19.51. i stayed in all day as i was only aware of the intended delivery by using the computer, contacted the HDNL number provided by catalogue 08719770800, they didn't have upto date info,!! thier excuse was computers. thanks for info on this page, i managed to contact the depot direct, she, poor girl, ah!! will try to get it on the van for re delivery today but can't promise, they load vans until 12 noon, she will try . i was overly nice to try to get something done as its no se getting angry cos once the phone is down your are ignored. You know what! you cannot book a delivery date or time slot with HDNL its all pot luck even if you are in or not!! lets see if i get my delivery today or even this week ha!! ha!! gotta keep smiling!!

17/11/10 @ 08:52

Comment from Ian McLean

Yet again I have waited in all day for parcels to be delivered by HDNL .This has happened on a number of previous occasions and we the end customer are left to rage impotently to an answering service which does not even allow the venting of anger. Why do companies use this appalling company. Probably because it's cheap and we the customers don't matter as we've already bought the goods. Perhaps it's time we simply refused delivery and ask the seller of the goods for a refund !

18/11/10 @ 16:56

Comment from Roy James

Home Delivery Direct
Where to begin? Card left so telephoned automated service to request re-delivery next day, stayed home all day, no re-delivery. Next day telephoned nearest depot, no answer, visited depot and saw large crowd of people trying to resolve problems with company. Three members of staff wandering about aimlessly. My godds delivered late the third day. Interestingly sent by TNT from Holland but cockup caused by Home Delivery at this end. Wonder if sender knew that the whole shipment was not done by TNT. Crap firm crap job crap staff

21/11/10 @ 17:30

Comment from Mark

Home Delivery Network Ltd
Spilsby Rd
Harold Hill
Romford
RM3 8SD

Telephone: 01708 374240

This is correct for Romford and it was answered quicker than Customer Care!!!!! Young lady who answered was more helpful that Customer Care(best not be "disrespectful" of members of staff or the Admins will delete this).

But surprise surprise their system is down and they couldn't say if the parcel is out on the van.

So far they have claimed driver couldn't find us??? Then carded us, mmh? Sorry no card. This firm is a joke, second time this year that we have had parcels delivered through HDNL and the first time it was delivered a day AFTER the day they claimed it had been delivered.

Fingers crossed it finally gets delivered today.

22/11/10 @ 14:09

Comment from Sam

Utter disgrace! staff at Romford are a waste of time! avoid at all costs!!

23/11/10 @ 15:00

Comment from Kabir Purewal

I totally agree. Home Delivery Network are a bunch of total idiots that have the worst courier service I have ever experienced. They managed to loose my delivery in their depot!!! Absolute IDIOTS!!! Now I'm the one having to do all the chasing up and work to re-arrange everything, since they say there's nothing they can do, it just got lost!! I will make sure that the word gets out there that people should stay well away from those idiots!!! Bunch of fools!

23/11/10 @ 20:31

Comment from Damian

I feel compelled to add my comments, ...useless bunch of idiots, and that's being as polite as I can be after a THIRD screwed-up delivery from HDNL. I have now told Amazon that I no longer feel able to order from them if they persist in using them.

In no specific order...

1. The telephone/internet re-delivery service has NEVER worked

2. One delivery didn't arrive because the delivery driver couldn't find the address, ...what the f*** do drivers do if finding addresses isn't part of their job and why the hell do you provide a contact number if the driver doesn't use it?

3. I've spent an hour at their depot TWICE, as a result of the morons losing my parcel in their warehouse

4. Oh, and I wouldn't bother requesting next-day delivery because they still managed to get that wrong (even though Amazon managed to process my order within an hour)

26/11/10 @ 16:54

Comment from Damian

I feel compelled to add my comments, ...useless bunch of idiots, and that's being as polite as I can be after a THIRD screwed-up delivery from HDNL. I have now told Amazon that I no longer feel able to order from them if they persist in using them.

In no specific order...

1. The telephone/internet re-delivery service has NEVER worked

2. One delivery didn't arrive because the delivery driver couldn't find the address, ...what the f*** do drivers do if finding addresses isn't part of their job and why the hell do you provide a contact number if the driver doesn't use it?

3. I've spent an hour at their depot TWICE, as a result of the morons losing my parcel in their warehouse

4. Oh, and I wouldn't bother requesting next-day delivery because they still managed to get that wrong (even though Amazon managed to process my order within an hour)

26/11/10 @ 17:00

Comment from Reynard

30/11/2010 00:00:00 CALL CENTRE We have received the request to collect your parcel
30/11/2010 **:**:** CARLISLE DEPOT The parcel has been received into depot
01/12/2010 **:**:** CARLISLE VAN The parcel has been loaded on to the drivers van
BRILLIANT THE SYSTEM DOES WORK! EXCEPT THAT THE BLOODY PARCEL IS STILL IN MY HALLWAY AND NOBODY HAS COLLECTED IT YET
SO THE TRACKING SYSTEM IS FICTICIOUS BOLLOX TOO!

01/12/10 @ 19:48

Comment from GORDON

Left carlisle three weeks ago and has not been seen since.DO NOT USE THESE PEOPLE THEY ARE HOPELESSLY INEPT,DISSINTERESTED AND SWAMPED WITH WORK. DROITWICH TELEPHONE NUMBER 01905826012.

02/12/10 @ 11:21

Comment from ATD

Amazon say they use them because they are "excellent". Must be excellent at delays, lack of info, etc. Incompetent, careless idiots who are wrecking Amazon's reputation.

02/12/10 @ 22:17

Comment from Bev

I ordered from amazon.
some of my package was sent via royal mail which I have received.
The rest is to be delivered by HDLN. my package has been sat in the HDNL depot for four days. I understand about the bad weather but I have just received deliveries from UPS and City Link. I contacted Amazon who in reply told me HDNL were the best courier. I suggested to them they need to read the comments left on this site. Still dont know when my package is arriving.

03/12/10 @ 13:20

Comment from Keith Garland

HDNL's tracking system shows my parcel from Amazon was delivered at 4.00 p.m. on 3rd December. No delivery was made. Contacted HDNL on 6 occasions and told that their systems were down so they could not explain why the tracking system shows a FICTITIOUS delivery.
Contacted Amazon and demanded a full refund. Will not use Amazon again. HDNL are C**P.

04/12/10 @ 09:01

Comment from Gill, Aberdeen

I've got to admit its a bit of a relief to know that I'm not the only one that experiences issues with HDNL. I too am waiting for a parcel to be delivered from Amazon. It was supposed to be delivered 06/12, and admittedly they did try but I was at work. They left a card saying it was back at the depot for "safe keeping", so I could call or go online to rearrange the delivery or arranmge to collect it in person. I do both, and get the same answer - no redeliveries 'cause of the bad weather. I can understand that, but they're giving me the same nonsense when I tell them that I can go and collect it. I work literally 5 minutes from the depot, but they "can't allow" me to collect it in person as there's a backlog of parcels because of the weather!! I'm offering to make their backlog one parcel less, but they "can't allow" it and they also can't tell me when they will try and deliver it again!! I can't see what the issue is with collecting it in person as its sitting there at the depot doing nothing! If I thought I'd actually get somewhere by turning up in person then I would, however I think it would just end up being a wasted trip and make me even more annoyed with them!

07/12/10 @ 17:59

Comment from Malcolm Kellock

What an absolutely disgraceful bunch of bungling armatures home delivery network are . BEWARE of this company DO NOT USE THEM UNDER ANY CIRCUMSTANCES !!!!!!!!!!!

08/12/10 @ 10:52

Comment from Gerri, London

HDNL are a disgrace. Have been waiting for two Amazon parcels to be redelivered for over a week - no way of contacting HDNL to arrange redelivery so have just phoned Amazon to complain. The Customer Services girl was nice enough but couldn't really do much to help. Has offered to resend the whole lot but cannot guarantee that they won't use HDNL. Am putting in formal compaint to Amazon today and will not use them again until they remove HDNL from their supplier roster

08/12/10 @ 12:45

Comment from mandy

I was expecting a delivery today which according to the tracker system HDN have had since Mon I paid extra for the 3 day delivery service which the employers on here suggest we should the tracker system said the parcel will be deivered on or befor the 8th it didn't arrive so I phoned the only number i could find on the website staff very unhelpfull I knew there would be nobody home tomorrow so asked if I could have it delivered before 1.30 and they said they cant do that cos its a 7-7 service and I said well yeah but obviously not on the right day? they just kept saying they were doing everything they could to help but there was nothing they could do???? work that one out, no wonder people loose there tempers

08/12/10 @ 19:50

Comment from Nick elsworth

Thanks for whoever posted the depot number for Reading as phoned them and sorted out.

Their website is down and wont let you set redelivery even though its only part of the country thats suffering from bad weather, and phone lines are jammed.

Seeing as mobile phones been around for a decade can't see why they cant phone/text to tell you they on the way.

Also why cant you be given the option to collect directly from the depot from the outset.

In addition with modern GPS tracking etc fleets can be tracked and all positions of vans be shown so you know exactly where they are.

Its complete bull*&^% that in this day an age we have drivers not turning up, knowing when, staying in all day etc.

09/12/10 @ 11:56

Comment from Liza

What a disgraceful company. They have, inexplicably, returned a package that I was waiting for to the sender.

According to their tracking the parcel arrived at the depot yesterday at 04.55 and was returned to the sender at 14.22, without them even attempting a delivery.

I (finally) managed to get through to their most ineffective, hostile and rude Customer Services Department to be told that the SENDER had requested the parcel was returned to them. Oh really? Of course, this is a total lie according to the sender. I have no reason to doubt them; HDNL are the most disgusting company I have ever had the misfortune to deal with.

This is the latest in a number of disasterous dealings with HDNL and that is it for me. Before I order anything I will make sure it is not this bunch of cowboys who are delivering it, and if no guarantee can be made then I won't bother with the purchase. It is just not worth the stress, hassle and increased blood pressure.

In the past week I had three items not turn up from HDNL. Each time I have phoned the sender and they have agreed to resend me the item, using a different carrier.

The more people just complain and don't take any positive action, the more HDNL will carry on like this. We need to actually vote with our wallets and avoid retailers who use these cowboys. Perhaps then they will review the carrier that they use?

10/12/10 @ 11:34

Comment from Ian

Well, another year on and they are still crap! Went out in the hall to find a card through the door saying tried to deliever. I have a bleedin great 42" TVthat was on & that could clearly be seen through the window from the door step. I did not hear no knock, neither did my 10 year old daughter who was also in the house. I tried to rearrange delievery but a massage on their site said they are not able to rearrange specific deliveries due to the weather, and that my parcel would be delivered at the earliset opportunity. Tried calling customer services on their premium rate phone number! and at least got a tracking no. that wasn't provided on the card, but just told to watch it on the pc each day. There hasn't been any snow between me & the depot for 8 days now, but my parcel is still sitting in their poxy depot. I can't collect because they wont allow that either due to the 'weather' What a complete waste of space this company are, you can't actually talk to anyone that can actually progress the situation you just have to sit and hope that one day they might actually try to redeliver my parcel,....But then again, they might be praying for more snow so they don't have too!

10/12/10 @ 11:53

Comment from Sam

Hi I can resonate my views similar to Ian. My parcel is still in the HDNL depot. They tried to deliver and left a card for me. When i called them to arrange a pick up from depot, they said that the depot is closed and i cannot pick up my parcel as the depot is closed due to severe weather condition. Even their online service says - temporarily suspended due to weather. I am going out of country for few weeks and am unbale to get a parcel that i paid for. To add to my frustration i was told that after 15 days parcel will be resent to the supplier. How annoying. A comppany that i am never going to use and if any supplier is using them i am not going to order from them. Sam

10/12/10 @ 17:12

Comment from Ex HDNL driver

After reading the post from Malcolm Kellock and his attack on HDNL being a bunch of bungling "ARMATURES" lets set the record straight AGAIN it's HDNL management that is the sole cause of your woes and not the vast magority of the drivers. The top management at HDNL have absolutely no idea how to run this company so vent your anger towards them by sending your complaints in directly to head office. This company has been in existence for well over thirty years now and it's no secret that the rot set in pretty much when the Barclay brothers bought the company. Print your complaints on here by all means but at the same time complain to HDNL head office and INSIST on a reply. It would also help if you when ordering items from companies that use couriers to insist you WON'T pay the delivery charge UNTIL YOU HAVE RECEIVED YOUR PARCEL. If it's going to cost them money they will certainly start to look into the complaints. Print out your posts and send them off to HDNL's head office. Do it NOW.

11/12/10 @ 14:47

Comment from Gavin Rowsell

With 'ex' drivers of this company making such arrogant and rude comments, it doesn't bode well for the standard of the company as a whole!

I run a business from a premises that appears on all Ordanance Survey maps (and most others), is on all Sat Navs and is also well signed. We have a host of couriers, delivery companies and large lorries week in week out... the only company that for the last year cannot find us:- Home Delivery Network.

My opinion is that the driver is too laazy to attempt looking, and now when see's my address, he instantly just ignores the parcels, and logs it as 'address not found'.

The latest failing consists of one order, 5 parcels and 3 'address not found' attempted deliveries over the last month. I have made numerous complaints, to all 3 companies that have tried to send me stuff via them, and also to HDN themselves...

As has been mentioned... they appear to have an appalling record, but stay in business because 'their' customers (Tesco, Amazon etc)obviously don't assess the true cost of the problems to 'their' customer (us, the buying public)!

Now I have found this thread (find me another this bad for another delivery company!!!), I will mention it to Tesco Direct.

13/12/10 @ 18:15

Comment from Gavin Rowsell

Just to say, that my comment re arrogant and rude ex drivers was not reffering to the previous post to mine, but to other posts further back in the thread... I feel the post previous to mine pretty much summed up the company 'from the inside'.

13/12/10 @ 18:23

Comment from Gavin Rowsell

Just to say, that my comment re arrogant and rude ex drivers was not reffering to the previous post to mine, but to other posts further back in the thread... I feel the post previous to mine pretty much summed up the company 'from the inside'.

13/12/10 @ 18:25

Comment from Lynsey

I've been waiting on a laptop that's been sitting in Droitwich for 5 days now. As a parcel oredered 4 days later sailed through droitwich and arrived today I called my local HDNL depot. The man was very helpful and suggested I call amazon as he said " it's very strange that a laptop has been left for 5 days, we have a lot of agency drivers and it just might have gone missing" I called Amazon and the american guy I spoke to was very unhelpful and just kept saying it would arrive at some point! I then used the 08719770800 number from here to contact HDNL and the Geordie girl was lovely, explaining that the 2nd parcel had bypassed the 1st due to the backlog caused by the weather and that they would get my laptop out asap. So far, the HDNL guys I have spoken to have been more use than Amazon. If however, my laptop doesn't arrive this week I might be back on here!

14/12/10 @ 12:15

Comment from Dom

I sent a very large and heavy parcel on the 22nd November. It was last scanned leaving Newton Abbot depot. 15 phone calls and untold emails and I'm no closer to finding it.
I can't believe how bad HDNL are.

14/12/10 @ 12:54

Comment from Leif

I came home to find a note from HDN saying they had a parcel for me, and I was out. So I rang them, and gave the number. The person on the other end of the phone spoke so fast in a string Liverpool accent that I could barely understand him. I wanted to collect the parcel from the depot. I asked where the depot was. They said Southampton which is a 1 hour drive from my home. They said I couldn't collect it due to adverse weather. And yet the roads have been clear between my home and the depot for a week now. Colleagues drive from Southampton without any problems at all. When I tried to ask a further question, he slammed the phone down. If this is the parcel I think it is, then I paid extra for first class delivery, and instead of good old Royal Mail (friendly staff, depot nearby) which I would have had, I have to deal with these rude clowns and a 2 hour round trip to the depot.

14/12/10 @ 23:37

Comment from Lynsey

Further to my previous note. I can't believe I'm saying this but my local Irvine HDNL can't have been more helpful. I rang them to ask if my 2 seperate parcels would be delived today and they are both showing at depot. The lady is away to tell the drivers that they are both going to the same address (ordered 4 days apart)and is going to ask for them to be put on a van for today as I said I'd wait in. She even said that she'd call back and let me know when they'll be. Amazon on the other hand just put a note on my tracker saying delayed in transit!!!

15/12/10 @ 09:41

Comment from Leif

Further to my earlier post, this morning it occurred to me that the delivery note had no name. The address was House N, Y Road. Well I live at House N, X Terrace Y Road. Mmmm. So I rang, and you guessed it, the parcel is not even for me. Thank goodness. I will put the delivery note through the correct door later today, and hope the poor person gets their parcel from these clowns. Incidentally the person I spoke to on the phone today was polite, and spoke clearly (Liverpool accent again, nowt wrong with that), unlike the rude person I spoke to last night. AVOID THESE CLOWNS LIKE THE PLAGUE.

15/12/10 @ 10:26

Comment from Katherine Broomfield

HDNL are a truly infuriating delivery service. This is last time I buy from Amazon - the cheaper prices aren't worth the time spent chasing delivery. I did manage to contact HDNL directly (Wembly depot) - avoiding their ridiclous 0871 number by calling 0208 9032772. Good old yellow pages - at least their service is reliable!

16/12/10 @ 10:20

Comment from Richard

I called the Hull branch and they where very helpful.
Home Delivery Network Ltd (HDNL)01482 562525 Hull
Suggested the delivery will be sent tomorrow. I live in hope!
Merry Christmas everyone.

21/12/10 @ 09:56

Comment from Shahanara

I have been trying to call home delivery on 08000 151509, but cannot seem to get through as their lines are busy!! I have been calling from 9am to 4pm!! no Luck what so ever!! I'm so disgusted by their service and don't understand why companies use them!

21/12/10 @ 15:33

Comment from Michelle

Can someone help me please.
I started working for HDNL only last Wednesday, by Friday I had had enough, informed the supervisor and funnily enough his tone changed completely with me. My reason for giving up so quickly was due to the fact that I was up at 6am on the Monday and Tuesday that week waiting for my parcels to be delivered, after lots of phonecalls was told that due to a lack of communication I hadn't been put on the list. Finally got parcels to deliver on the Wednesday but when I went out realised that the training I had received on the PDA was useless so after lots more calls and then the supervisor deciding not to return any of my calls I told them it wasn't for me, I had easily spent out on calls more than I had earnt. Now my problem is that I have customer orders at my house which need to be returned to the depot, they were meant to collect last Friday, yesterday and today but nobody arrives. When I told them that I would not be waiting in any longer for their collection I was told I was being unreasonable and someone would collect today, guess what these parcels are now sitting out in my garden and there they will stay.
If anyone can provide me with an accurate email address for me to complain to I would be very grateful.

21/12/10 @ 19:54

Comment from sandra duncan

Phoned Dobbies remissing item, Dobbies checked and told me HDNL delivered it on 16/12 a/13.02, and that it had been signed for. Utter rubish as I had not been out all day. Harassed Dobbies, was given tracker number no info for between 13/12 and 17/12 Now supposed to be delivered today but I'm doubtful. To put it politely HDNL is a useless shower

22/12/10 @ 21:05

Comment from Pip

Thank you for the information on this site - it has made it possible for me to find out what was happening with my son's christmas present which is sadly still in the grips of HDNL. I bought him a dolls house from ebay and because of the bad weather the seller thought HDNL was a better option than Royal Mail - how wrong he was! I have been told it will arrive next Tuesday - two weeks late. The tracking system does not work and they have no local depot to collect from. At one point the tracking system did recognise my details and the message said that due to bad weather (this is after the thaw) they could not re-schedule any deliveries. Royal mail on the other hand have been brilliant at getting things through. HDNL is completely useless I hope people find these warnings before using them.

31/12/10 @ 09:04

Comment from sc

HDNL are rubbish.

No parcel..
No Contact Details.. (im outside UK)

Something should be done about them!

04/01/11 @ 10:16

Comment from Mark

Was worried when I saw all these bad comments as I have had a card left today. However, I have just looked up the local depo number on the 192 website, phone answered straight away and the parcel is being delivered tomorrow.

07/01/11 @ 16:26

Comment from rita

what a disgrace HDNL are expected parcel on the 6th been waiting in for days. went to track item they delivered said item at 6.14pm tonight and left card (liars)me and children eating supper no one buzz the building and no one knocked at the door not been the first time thats me had enough wont be using them again. just found this site wish i found it earlier

10/01/11 @ 21:37

Comment from In Bristol

Called while I was at work, left card, I used internet service to rebook,never turned up, rang expensive phone number oh dear it wasn't rebooked (though I got 'accepted' message) don't deliver saturdays I have to go find depot. Rubbish service.

13/01/11 @ 20:28

Comment from Mark

Update on my last hopeful post...all hope is dashed, No delivery Saturday, Card through the door on Monday (even though I had agreed with the depot that it could be left with neighbours). Complained on Tuesday, again card through the door on Wednesday (again agreed with depot that it could be left with neighbours), on which the imbecile driver wrote, "no more attempts". Complained on Thursday with the depot, Stayed in all day on Friday waiting for delivery and no delivery! I am no about to leave to drive to the other side of Cardiff to collect the parcel from the depot. Useless, incompetent and lazy is the nicest way I can describe this company.

15/01/11 @ 10:02

Comment from kauser

hi
there
i am agreed about hdnl comment on . them service are really ridiculous i had phone order them driver havnt came he made excuse there is no access in property even next day i received delivery from othere currier service wen i pone them they promise me it will deliver next the but didnt wen i phone again they reply me my parcel are missing in warehouse & they will call me after 20 min but didnt i am keep calling them there is same story we will call you 20 minnutes its 7 days now i ma waiting fro more then 1 month so be careful wen you order from very littlewood or kandco great universal coz they own hdnl currier srvice

17/01/11 @ 00:19

Comment from Paul

Must agree, HDNL is rubbish. Long delays even after paying for a particular service.
DO NOT USE THEM

18/01/11 @ 15:59

Comment from seawitch

THIS DELIVERY SERVICE IS ENOUGH TO DRIVE YOU MAD. I RE-ARRANGED A DELIVERY WAITED IN, IT DIDN'T ARRIVE. COULDN'T FIND A TELEPHONE NUMBER OR EMAIL ADDRESS ANYWHERE. AFTER SEARCHING EVERYWHERE AND EVERY MENTHOD I COULD THINK OF I TELEPHONED THAT AUTOMATED NUMBER AGAIN, LET IT GO THROUGH ITS RECORDED SYSTME DOING NOTHING AND I FINALLY GOT TO CUSTOMER SERVICES AND A HUMAN BEING. THEY WE NOT THE MOST HELPFUL OR UNDERSTANDING, IN FACT THEY INSISTED THAT I HADN'T RE-ARRNAGED THE DELIVERY AT ALL. AS IF I AM GOING TO SIT IN AT HOME WAITING FOR A PARCEL I HAVE NOT RE-ARRANGED DELIVERY FOR. I HAVE CONFIRMED A NEW DELIVERY DATE WITH THEM VERBALLY. JUST HOPE THE PARCEL ARRIVES. I WILL BE ADVISING THE SENDER OF THE PARCEL OF THE PROBLEMS I HAVE HAD. MY ADVISE IS AVOID THIS COURIER AT ALL COSTS IF AT ALL POSSIBLE.

26/01/11 @ 08:57

Comment from Jan Hickey

Tip:

Do not waste time and money on the expensive phoneline .
I solved my non delivery problem by finding out which depot was holding my parcel to ransome and searching the net for THEIR number .
The manager got an earful from me last night and my parcel has been delivered to my door this morning .
Needless to say by the same driver who had previously just left a card at my gate without announcing his presence .
For the record :
The company I had ordered from was not Amazon but a company with the option of email contact ( no mail from them so far and the 48 hours is almost up ! ) or an expensive phoneline .

03/02/11 @ 12:56

Comment from Chris

Am in a state of shock, as I ordered something from Amazon to be delivered on 26th Jan. This came and went, so I checked the online tracking and it stated it was out for delivery on 26th Jan. So I phoned up the Gatwick depo number, and the girl their sounded a bit surprised saying she would need to interview the driver and would call me back. No parcel or call, but just checked the website and the tracking has changed to state it was delivered on eve of 26th. So they've updatede their records retrospectively with a big fat lie! How can I proved this - I'm really worried I've lost my 90 quid!

06/02/11 @ 09:59

Comment from Lindsay

Well like everyone else, I came across this site trying to find a contact number for this company.

My order tracker said my package was delivered today. Having been in all day, no one rang, came to the door, or even left a calling card (so I couldn't call their bloody automated line).

Best thing I did, was ring up the depot (mine was Yeovil).
The women on the phone informed me that my package had been left with someone called Smith.

NO IDEA WHO THIS IS! SOME RANDOMER HAS MY 90 QUID PACKAGE!

I am now awaiting a call back from HDNL (yeah right) who said they'd interview the driver on his return to see what flat they left this package with.

I am very alarmed after reading all the above comments! However I had no idea/choice about this company - this was an order from River Island (who I have informed about the issues)

07/02/11 @ 17:45

Comment from Sean

... so I'm interested as to when just driving a parcel around everyday, without attempting delivery, or contacting the sender, or the recipient, begins to constitute theft??

This is the log of my parcel's journey for the last week:

The parcel has been sorted at our hub
28 Jan 2011
00:45

The parcel has been received into depot
31 Jan 2011
01:48

The parcel has been loaded on to the drivers van
31 Jan 2011
09:18

The parcel is in the Depot
31 Jan 2011
19:22

The parcel has been received into depot
1 Feb 2011
23:22

The parcel has been loaded on to the drivers van
2 Feb 2011
08:39

The parcel is in the Depot
2 Feb 2011
14:36

The parcel has been received into depot
2 Feb 2011
23:29

The parcel has been loaded on to the drivers van
3 Feb 2011
09:06

The parcel is in the Depot
3 Feb 2011
14:23

The parcel has been received into depot
4 Feb 2011
01:48

The parcel is in the Depot
4 Feb 2011
10:39

The parcel has been loaded on to the drivers van
4 Feb 2011
12:17

The parcel is in the Depot
4 Feb 2011
19:44

The parcel has been received into depot
6 Feb 2011
23:50

and the same yesterday and today (and presumably, tomorrow)!!

I've spoken to the depot (Romford) a couple of times. The excuses are myriad - your office is on a Red Route (yep, but the car parking spaces outside aren't), no access to the building (have you rung the bell?).

Strangely, we have deliveries here every single day, from the Royal Mail and DHL to Sainsburys and the man from the bottled water company...

08/02/11 @ 11:20

Comment from Rob

I couldn't be more enraged by some of the comments from HDN employess on here. Surely if somebody raises a concern about how your company does business, the responsible thing to do is address their concerns and change your procedures to incorporate improvements? The idea of not ordering something because I won't be home is ridiculous! Royal Mail seem to manage with this IMMENSE problem fairly well!

Ultimately, I think the only way we can all be satisfied is if Amazon stop using HDN as a courier? HDN aren't receptive to any complaints or pleas for help so perhaps contacting amazon with something similar to the below is the only resolution?
"Dear Amazon, although I appreciate this is not a fault of yours, the use of HDN for deliveries is entirely unacceptable to me. Their inability to actually deliver a package in spite of me being home, provide any useful tracking information to me so that I might be able to anticipate when a delivery may arrive, be helpful in organsing redelivery where necessary and their generally poor attitude towards customer service has caused me to rethink whether I would consider ordering any goods from Amazon again. Short of an acceptable reply from you regarding the concerns raised in this message, I will not be buying from Amazon again whilst HDN continue to deliver for you."

Am I alone on this one?

15/02/11 @ 15:14

Comment from Rob

I couldn't be more enraged by some of the comments from HDN employess on here. Surely if somebody raises a concern about how your company does business, the responsible thing to do is address their concerns and change your procedures to incorporate improvements? The idea of not ordering something because I won't be home is ridiculous! Royal Mail seem to manage with this IMMENSE problem fairly well!

Ultimately, I think the only way we can all be satisfied is if Amazon stop using HDN as a courier? HDN aren't receptive to any complaints or pleas for help so perhaps contacting amazon with something similar to the below is the only resolution?
"Dear Amazon, although I appreciate this is not a fault of yours, the use of HDN for deliveries is entirely unacceptable to me. Their inability to actually deliver a package in spite of me being home, provide any useful tracking information to me so that I might be able to anticipate when a delivery may arrive, be helpful in organsing redelivery where necessary and their generally poor attitude towards customer service has caused me to rethink whether I would consider ordering any goods from Amazon again. Short of an acceptable reply from you regarding the concerns raised in this message, I will not be buying from Amazon again whilst HDN continue to deliver for you."

Am I alone on this one?

15/02/11 @ 15:18

Comment from Rob

I couldn't be more enraged by some of the comments from HDN employess on here. Surely if somebody raises a concern about how your company does business, the responsible thing to do is address their concerns and change your procedures to incorporate improvements? The idea of not ordering something because I won't be home is ridiculous! Royal Mail seem to manage with this IMMENSE problem fairly well!

Ultimately, I think the only way we can all be satisfied is if Amazon stop using HDN as a courier? HDN aren't receptive to any complaints or pleas for help so perhaps contacting amazon with something similar to the below is the only resolution?
"Dear Amazon, although I appreciate this is not a fault of yours, the use of HDN for deliveries is entirely unacceptable to me. Their inability to actually deliver a package in spite of me being home, provide any useful tracking information to me so that I might be able to anticipate when a delivery may arrive, be helpful in organsing redelivery where necessary and their generally poor attitude towards customer service has caused me to rethink whether I would consider ordering any goods from Amazon again. Short of an acceptable reply from you regarding the concerns raised in this message, I will not be buying from Amazon again whilst HDN continue to deliver for you."

Am I alone on this one?

15/02/11 @ 15:21

Comment from Shaun Davies

As Yet Had no problems, although awaiting a delivery. Had trouble contacting HDNL, & read many negative comments!! After an hour of investigative searching managed to get a couple of "normal" tel. no.s. My experience (08719770800)is a waste of time. Anyway for all you people in Wales depot tel no.s are LLanelli 01554753643; Cardiff 02920779779. Hope these help. It,s 10:42 Still awaiting a.m. delivery.

24/02/11 @ 10:43

Comment from ROB

WHAT A USELESS SET OF DRIVERS!!!
After a failed first delivery i reorganised a second delivery.so i had the day off work and sat in front room not 10 ft away from front door awaiting delivery,i got up to go upstairs and LOW AND BEHOLD there it was a card saying they had tried to deliver! WHAT ARE THESE DRIVERS USING TO KNOCK ON DOOR WITH?? A FLAMING FEATHER!! even dogs didnt hear them an they can hear a sparrow BURP from 30 yards!! BUCK YOUR IDEAS UP HDN DRIVERS!!!!!!

25/02/11 @ 13:12

Comment from Kathleen

I have sat in the house ALL DAY with a 2 year old - sent husband to school with older kid, arranged a friend to pick him up all so I could sit in waiting for delivery.

What have I just found on my doormat? A green card. Customer services less than useless, unable to do anything other than arrange redelivery tomorrow - so will have to do the same again.

Think I might go insane with cabin fever.

03/03/11 @ 15:14

Comment from Fotini

third card collected today but no parcel. It looks like that I will have three hundrend sixty five cards in a years time but still no parcel. I can not believe how bad their service is. I have never experienced anything like it before. I have been calling them asking to leave it with a neighbour, like other companies do and even left my tel no. of course they have ignored both msgs, so they keep leaving cards to me instead of leaving parcel with a neighbour and do not even bother contact me. I just missed driver, third time, cause I was in bathroom, even though I took a day off and stayed in for this. One person from customer services said that driver will be contacted but no guarantee he will return back, ten mins after third delivery attempt, and next person confirmed that drivers have no mobile phone on them so they can not be contacted. I think I am waisting my time, money and peace. Some people, companies are beyond help.

18/03/11 @ 14:49

Comment from Bob Philip

I Beleive You give away valuable information of HDNL contact Numbers.I am on the way to sort out my problem. Thanks a lot.

20/04/11 @ 08:41

Comment from Rob

I've never seen so many complaints against one company, this website alone covers a 4 year period of HDN's poor quality service.
My story so far is this, I purchased a brand new blu-ray player from Amazon marketplace on the 10th of April and was shown as despatched within a couple of day, with a delivery estimate of 14th-18th of April, having never heard of HDN I was confident the item would arrive well within this estimate. When the delivery estimate passed I decided to contact the seller, who said they were concerned it hadn't arrived, as it should have only taken three days, and said they would contact HDN to see what happened. They emailed me again, and HDN had apparently said they had try to deliver it, absolute bulls**t, no card was left and apart from which, my wife is on maternity leave and hadn't left the house knowing there was a delivery coming, we also have a door knocker that would wake the dead.
It's now the 26th of April and I'm still waiting, I thought I would give HDN the benefit of the doubt as it was coming up to the Easter weekend, but now there is no excuse.
I find the attitude of the two people who work for HDN appalling, the guy who said it is sometimes a demoralising job, and said people shouldn't order things if they aren't going to be in to collect, using his own attitude, get another job that isn't demoralising, you're obviously miserable working there, as would I be.
Also, Sean, who showed how his package was going back and forth between the depot and the van and back again, he was lucky, mine only got as far as the depot in Wembley, who knows where it is now!
I noticed someone else had an interesting concept of when does something like this become theft, I mean what the hell are they doing with all these packages?!
Anyway, back to daydreaming about what it must be like to watch films in blu-ray.
Yours, absolutely fuming that a company like this is allowed to exist,
Rob.

26/04/11 @ 18:59

Comment from mike birch

i to am a victim of hdnl and amazon i have been using amazon for many years and nerver had any delivery problems via royal mail for next day buus calass or if urgent via city link but now this pathetic delivery service has taken over the amazon service it has been a continued nightmare no delivery made on the correct day sometimes days later the tracking is just a waste of time i will not use amazon again due to this stupid change in delivery you cant even select or find who will be the delivery co until its on its way ??????

26/04/11 @ 19:47

Comment from Simon

I must be HDNL's latest victim. I received a Parcel Delivery slip through my post box this morning saying that my 1099.00 Pound Robotic Lawnmower had been left on the Porch. Guess what. No Robomow. I was up from 7.00am and there is no way anyone pushed my doorbell, and besides, I don't have a porch. Getting hold of a telephone number is an absolute nightmare. Thankfully an earlier post seems to have the correct Head Office Number. Today is a holiday so I guess I will have to wait until tomorrow to learn the fate of the Robomow.

29/04/11 @ 21:10

Comment from Doc @GlowGadgets

Consumers are also being let down Indirectly by HDNL.

My shipment should have been here Monday, it's now Friday and according to the tracking its still in the depot.

Can I get hold of anyone? No chance.

I'm going to have unhappy customers because of them.

They are changing their name to Yodel. Because you can call their number, send an email, wait by the door and at the end of the day, when there is no package in sight. You can go climb a mountain and Yodel. It won't do you any good!

Useless (non) delivery company.

13/05/11 @ 10:24

Comment from Tony

When I see the letters HDNL on an Amazon order status, my heart instantly sinks. Now after reading this forum, I see it's not just me/my area.

I called HDNL and Amazon today (order due tomorrow), to check whether goods would arrive as promised. Both say no reason to worry. However according to HDNL tracker, the goods have not yet left Droitwich. Bearing in mind that they have to make it to Northern Ireland and be delivered within the next 24 hours, I'm going to be quite impressed if they pull this one out of the hat.

I do hope to be proven wrong but I don't hold much hope of this happening.

While on with Amazon I stated my displeasure at their use of HDNL- and asked them to formally request the following:

When ordering from Amazon I would be prepared to pay extra NOT to use HDNL. I really wouldn't mind paying a few extra quid not to go through the heartache that HDNL is.

To my surprise, the Amazon rep said that this is something that is indeed planned (not specific to HDNL - rather a way for the customer to select their preferred carrier from a list).

In summary, I would restate what's already been said here. If you have any bad experience with HDNL (or any other courier), always contact Amazon and register your complaint.

It is surely through people struggling with HDNL direct and not informing Amazon (and other retailers), that HDNL are allowed to get away with such shoddy practices.

23/05/11 @ 23:30

Comment from Paul Williams

Here goes, ordered 24 seasons 1-8 on friday 21st may, paid for next day delivery Saturday slot before 1 pm (expensive). Looked at tracking through the night all good was on route, started on Scotland I live in Manchester, was still up at 4am Saturday morning all good it's in Warrington only 28 miles from Manchester, or so I thought woke up at 10am checked tracking says delivered to wrong depot it's still in Warrington 28 miles away, it's now Tuesday and it's still there. Rang them they said when we realise it's not this depot we will forward it I just said it's wrong, nothing we can do he says till it's scanned. Idiots, rang amazon just as useless. Will update when I receive it if I ever do.

24/05/11 @ 00:29

Comment from Paul

Here goes, ordered 24 seasons 1-8 on friday 21st may, paid for next day delivery Saturday slot before 1 pm (expensive). Looked at tracking through the night all good was on route, started on Scotland I live in Manchester, was still up at 4am Saturday morning all good it's in Warrington only 28 miles from Manchester, or so I thought woke up at 10am checked tracking says delivered to wrong depot it's still in Warrington 28 miles away, it's now Tuesday and it's still there. Rang them they said when we realise it's not this depot we will forward it I just said it's wrong, nothing we can do he says till it's scanned. Idiots, rang amazon just as useless. Will update when I receive it if I ever do.

24/05/11 @ 00:34

Comment from Paul

Sorry ordered on 20th for 21st delivery.

24/05/11 @ 00:38

Comment from Bill

Its still going on I have been waiting for nearly three weeks for a deviery about 80 miles away tracking information is complete rubbish and repated promises it will delivred the next day. Yodel/hdnl are a complete joke I am going to do my best to get this bunch of cowboys some recognition on watchdog it may be easier than they think given who I work for

15/06/11 @ 15:43

Comment from Phil

Terrible service. Been waiting over a week for them to deliver a package. Rang them when the first card was left and told them it had to be left with a neighbour and any of the 5 would do. No card for 2 days so rang up again. Then they emailed depot again. Then came home to find card lying in communal hallway. Rang up and complained and next day card left that neighbour refused to sign. Have to go to depot or I will never receive my parcel. Its 9 miles away in london traffic so thats handy.

18/06/11 @ 08:33

Comment from Peter Kendall

After being given the familiar run around on HDNL's automated phone system re my Amazon parcel ("enter the number from the calling card left by the driver" - he didn't leave a card) I finally got inspiration and Googled my Ipswich depot. Result! Up came address and tel number (01473 217 581) where a helpful receptionist sorted me out. Well done Google and local people; how sad they work for a company with such rubbish customer services.

20/06/11 @ 17:59

Comment from Peter Kendall

After being given the familiar run around on HDNL's automated phone system re my Amazon parcel ("enter the number from the calling card left by the driver" - he didn't leave a card) I finally got inspiration and Googled my Ipswich depot. Result! Up came address and tel number (01473 217 581) where a helpful receptionist sorted me out. Well done Google and local people; how sad they work for a company with such rubbish customer services.

20/06/11 @ 18:05

Comment from exhdnl

I worked for HDNL for 5 months. I was given a route of which I had no knowledge, and was told to ask a driver who used to do the route, who was in my opinion an imbecile. The sat nav system quintic never works all day, the vans are overloaded, the depots are understaffed, and if the driver returns with non attempted deliveries, he is berated. Regardless of reason. I worked 14 hours a day as I could not get round the expected route in the time the computer allocates. Breaking working time regulations, and was ultimately sacked. I was not given adequate time to learn the route, nor treat with any respect. Some great people work on the delivery side, but the depot management are like the gestapo. I understand they are under pressure, but drivers are under unrealistic pressure also. Are other companies much better? I do not know, but I can't imagine they are much worse.

07/07/11 @ 09:18

Comment from Lettie

Well this is cheery! I ordered an item with Amazon and they gave me the madest run arroung to even despatch it, telling me, 8 days after ordering, that the item was not in stock?!* So The next day the payment is taken and the item dispatched. I thought great, follow the tracking. So it's at this Beehive place. Search for that on Google maps, oh just by Wembly, might be here tomorrow...then I notice a comment attached...go to the link and see all of this! Please Jesus, don't let this happen to me!

21/07/11 @ 01:10

Comment from Lettie

Well this is cheery! I ordered an item with Amazon and they gave me the madest run arroung to even despatch it, telling me, 8 days after ordering, that the item was not in stock?!* So The next day the payment is taken and the item dispatched. I thought great, follow the tracking. So it's at this Beehive place. Search for that on Google maps, oh just by Wembly, might be here tomorrow...then I notice a comment attached...go to the link and see all of this! Please Jesus, don't let this happen to me!

21/07/11 @ 01:13

Comment from david

I work for dhl (yodel home deliveries) they rip off self employed workers only giving them from 40p per drop to 75p if your very lucky this only just covers your fuel are you are working for nothing after 1 yrs work with them you still don't have to pay tax because you haven't made enough for the year your lucky to come out with 2 grand

26/07/11 @ 00:15

Comment from Jonathan

So here's the trick with the home Delivery Network....
you can phone the main number and they'll send an email to the depot to deliver the items - it's worthless! however if you say you want to collect the items yourself, they'll give you the address of the depot... (then change your mind and leave it for delivery tomorrow). Put the address into Google and it yields the depot phone number (they seem to be morphing into "White Arrow Express Ltd" now).
Then you can actually speak with a person and make it politely personal :-).... still waiting to see if this will actually yield my parcel tomorrow, but it's looking more hopeful so far...
Best of luck :-)

02/08/11 @ 14:42

Comment from Dolph

Just read most of these and sounds like i'm never going to see my order. I placed an order through New Look for next day delivery last friday 29/7 due for a delivery on saturday 30/7. As you can guess it did not arrive at my house. So I thought i'd leave it until monday and see what happens there, well again it did not turn up.

When I phoned New Look, they too had no information on my order other than it had been despatched from their depot.
Lucky for me I was given a full refund for the delivery charge and told that hdnl were having a few problems.

Well it's now wednesday and theres still no update on the tracker, all it says is 'No events have been recorder for this UPI'!

I go away on the 11th and it does'nt look like it will arrive. Again lucky for me New Look's delivery policy covers me for a full refund of my order if it does'nt arrive by the 10th.

It's just a waiting game now....

04/08/11 @ 04:51

Comment from peter

LIES. I tracked daily and spoke to customer service. For whatever reason the driver lied. I stayed in for 3 days for an item I wish now I had never bought.

10/08/11 @ 23:11

Comment from DM

15th Aug 2011. Service no better. Parcel allegedly delivered 3times ... no card left. Ring premium number...need 8 digit number off calling card THAT WASN'T LEFT. . Try again and just hold for customer services ...surprise surprise ...their system is down and they can't help. Try calling GLENROTHES depot on 01592 773297 and it rings, and rings, and rings, and rings, and rings ...THIS COMPANY IS SHOCKING DO NOT USE THEM AT ANY COST. Wish I had know Ebay seller was using them would have arranged my own courier. No other delivery service has this problem and my address and post code were correct - sat nav would bring you straight to my door. Yet they obviously didn't find/couldn't be bothered looking for my house.

15/08/11 @ 17:33

Comment from keith Stirton

yep, still no better there services is just crap,,,, they have a tracking system that misinforms.......according to the system my parcel has been on the drivers van for 2 days now... I called Aberdeen depot this morning, supplied the tracking number, asking where it was... " that tracking number you supplied is for our other aberdeen depot" was the answer, "and they are not open on a Saturday..." Do your drivers deliver on a Saturday I ask.. " Only priority orders was the reply" I said mine was priority to me, "but you will have to call the other depot on Monday"....... I too will not use any supplier now who uses Home Poordelivery Netwoek.... the are SH1T.....

20/08/11 @ 09:59

Comment from m green

HDNL i will always ask now when i order from any company what couriers do you use and if i am told HDNL i will not place an order with them and tell them why!
no wonder the uk is in sh1t with delivery companys like this around no contact tel No you can track the parcel with your parcel No, WASTE OF TIME it only tells you what you want to read , and then you still dont get your parcel, i will ask for royal mail and i always get my parcel on the due date STUFF HDNL .

25/08/11 @ 15:15

Comment from Trish

Right I have had a mixed service via HDN. Many packages I have had have been delivered on time. I have an unusual address but I have never had the problem I have had in the last two days.

I ordered my brother's birthday present via amazon as a prime customer entitling me to free one-day delivery. My address is within a church so I ensure that companies delivering to me have a contact telephone number and delivery instructions. There are even laminated signs telling drivers which entrance to use.

My package was due to be delivered on 25th August. I waited in all day as the church has builders in renovating the bathrooms. The only times the bell rang was for said builders. I even checked with them regarding delivery but was told none had seen a delivery driver. By the evening of the 26th I telephoned amazon who contacted HDN, they were informed that the driver was not in my location on the 25th but assured me delivery by 8.30pm on the 26th. I stayed in purposely looking out of the window for said van. None arrived. Following that failure I rang amazon again and was told they had expedited a complaint for me.
Again today I checked and my parcel is sitting in the MITCHAM depot. I am now not guaranteed delivery until Tuesday 30th. HDN claimed that delivery has been attempted twice in the past two days. I live at the crossroads and can see vehicles from all four directions trust me they have not even been down my road. An amazing feet. Perhaps superman delivers now as the only direction I cannot see is from above. While I appreciate there are genuine workers out there trying their best (and believe me every company has at least one). I can not appreciate the bold faced lies told.
Before anyone claims I should have stayed at home all day I do all the time. I am the parent of a seven year old disabled child I do not have the luxury to go out.

27/08/11 @ 12:49

Comment from PMR

One word for HDNL = rubbish! Still waiting for my Amazon parcel (microwave) since 1/9/11 from HDNL, after several phone calls it apparently has been 'lost' at their St Neots depot and they are trying to find it! Amazon are also 'looking into it', meanwhile, I have paid money for something I have not received and have now lost patience and insisted on a refund. My custom will be taken elsewhere. I have not had any issues with Amazon until now. Reading all the comments, why do they use HDNL when their service is not up to scratch.

13/09/11 @ 19:40

Comment from Stuart Shaw

Poor service ...goods in orbit somewhere ..I paid Amazon for 1-2 day delivery 10 days ago..not impressed

20/09/11 @ 15:52

Comment from Neil

I wonder how HDNL will argue about my delivery. They attempted to deliver to home but I was out, at work!!! So I phoned them, please could you arrange delivery to my work place. Of course they said and took down my work address.
Next day, where is my parcel. "Because I changed the delivery address they need 24 hours to change it" there words. Of course I am still waiting but I wonder how they are going to get round this one as my work place has 24 hour security and is open 24 hours. I am interested and will update!!!

30/09/11 @ 11:49

Comment from Brian

Where is my parcel? I have no idea but HDNL seem to think it's been delivered. Well if it has it's not to my house and there is no card to tell me it's with a neighbour. I might be jumping the gun here but as the customer services is closed I thought I would vent here. Said it was delivered at 3pm when I was in the house so I've no idea where they get that from.

07/10/11 @ 23:02

Comment from Brian

Where is my parcel? I have no idea but HDNL seem to think it's been delivered. Well if it has it's not to my house and there is no card to tell me it's with a neighbour. I might be jumping the gun here but as the customer services is closed I thought I would vent here. Said it was delivered at 3pm when I was in the house so I've no idea where they get that from.

07/10/11 @ 23:07

Comment from Damien

What a complete waste of my time, waiting in for a delivery that never turned up, but HNDL have a cheek to say its been delivered. They hav'nt delivered it to me though but a person named Mohammed, Mohammed, Damien sound a lot a like. Fair enough Amazon have issued a refund that will take 2-3 days, i dont want a refund just the item i ordered. Now i have to wait for funds to clear in my account before i can re order the item again what a joke and what great customer service.

08/10/11 @ 19:42

Comment from Paul

The website showed attempted delivery so returned to depot. The next day it went to another depot but not my local one which is Mitcham? The following day it said delivery refused. I rang and spoke to a male and he said they tried to deliver and a male refused the parcel? It is being delivered to my office and our reception is staffed by 3 females all of which know me as do the rest of the people in this office block. I pointed this out and he said he will get it redelivered. It is now showing as being in the West Midlands???

13/10/11 @ 15:18

Comment from Paul

Update to yesterdays post. My parcel has now been delivered yay! but not to me, to someone in the West Midlands. Boo!

14/10/11 @ 14:09

Comment from Jade

Amazon prime next day delivery for a speaker system for work.

Day one
I ring the HQ at 5pm to say we close at 6 would it be able to be with us before then- the lady at the call centre informs me that the driver should be there before 7pm but took my mobile and work number to email to him so he could call me if needs be.Delivered 7.50pm (when apparently the delivery hours are 7-7 and the depot is less than half a mile away)our office was closed.I ring the office and say i'll pick it up from the depot the following day.

Day two
I ring to ask for the address and am informed that the item is already on the van and will be delivered...(hmm ok we have an event so we'll be open until 8- surely he can't be that late) at 9pm no one has arrived so i ring the call centre and am told that the driver came at 6pm and left a card with someone. (we're on a main road in a tiny 26 ft cabin with the road side made completely of glass and the door open as it was an open evening- no one saw the driver and no one took a card)

Day three
Re delivered (apparently at 10am) again no one saw this person and no card was left.

day four
called amazon and they informed me that it would be delivered on monday before 5pm and she would call me back to make sure it was delivered... well we'll see...

22/10/11 @ 12:08

Comment from Jean

Paid for next day delivery (Thursday) for an item from Asda. Not delivered. Asda were completely useless and unable to do anything from their end. Not surprising as I think I was calling South Africa. Telephoned HNDL and was given an absolute load of rubbish about there being no label on the parcel, and yet the woman was able to tell me the address where it was supposed to be delivered! Asked for it not to be delivered on the Friday as there wouldn't be anyone at home. It was agreed that it would be delivered on Monday (today). Checked online and it says that it was delivered on Friday at 20.11hrs. It wasn't and no card was left either. When I phoned, no manager available to speak to and I was told that I had to wait until 11.30am to find out if the parcel was out for delivery today. Some time later a manager phoned and said that it would be delivered today, and that it hadn't been delivered on Friday because they couldn't get access through the security gates. There are no gates! The property is up a couple of steps from the pavement and the door is clearly numbered! This has caused a great deal of inconvenience. Someone has had to be at home to await a delivery that doesn't seem to arrive. What a company. Such a poor service. In future, before ordering anything, I will check to see if they use HNDL to deliver. If they do, I won't be ordering. I would advise everyone else to do the same.

14/11/11 @ 14:19

Comment from Nattaleigh

Oh my god is all i can say, hdnl are absolutley useless. I ordered a camera and the delivery time was 3 - 4 days (apparently) so , 5 days later i ring up the shop and they say that hdnl had sent it back to them as there was a problem in the warehouse so i got sent back to the shop :/ then once it got sent back out I had specifically asked for a pre ten am delivery as everyone goes outside my home, the shop i origianlly bought it off confirnmed it and i got an email confirming it and also an invoice. So, delivery day comes,suprise suprise, no delivery before ten, half ten ... no delivery, i ended up late for work thinking it might be like 5 mins late but no, no sign at all. wheni phoned up to complain the man on the other end of ther phone wouldnt tell me anything, and it took me 1 hr to ghet hold of them in the first place.
then my boyfriend went to go and oick it up and the woman over the phone told him the wrong postcode and he ended up at thier call center and NOT thier warehouse. still havent got my camera 2 weeks after i oredered it. absolutte joke

09/12/11 @ 17:08

Comment from ANGRYCUSTOMER

I placed an order and selected next day delivery. Item should have arrived Monday between 7am and 12pm. It never arrived. Online tracking showed HDNL had it at a Sorting Hub...Several phone calls and e-mails later and I established it had not made it to my local depot (New Cross) but that it would be with me the following day. Tuesday, online tracking shows its at depot at 2am, but not out for delivery. Another day wasted, another load of automated phone calls and pointless tracking. Today, Wednesday, I googled HDNL and found this thread! I am OUTRAGED by this company! A huge thanks to th people who posted back in 2008 listing phone numbers for local depots. I have just called the New Cross depot. The lady told me it shouldve been out for delivery yesterday morning as it arrived from the supplier late. But it hadnt, nor had it gone out today. She kindly offered to personally try and locate it (I asked if I could come and collect it) She called back to say 2 drivers are going through a pile of over 500 parcels locating the urgent ones (ie Mondays, Tuesdays) and delivering them this afternoon. She apologised and said it was a complete shambles. The company is beyond USELESS, however the lady I spoke to at New Cross was great. Please ****NEVER**** use HDNL! If you are unfortunate enough to be waiting for a late delivery, find the local depot number (dont bother with the 084 087 etc)

14/12/11 @ 13:08

Comment from Tony Dowden

I placed an order with Amazon and according to HDNL's tracking service it arrived at their depot and half past midnight on Wednesday morning and was estimated to be delivered that day. Nothing happened and then suddenly early Thursday afternoon the status changed to "Out for Delivery". now coming up for noon on Friday and still nothing has arrived.
This was a Prime item from Amazon and I have always got my stuff on time from Citylink, DPDS and Royal Mail. However, whenever HDNL are used the order never arrives when it is supposed to. Countless days apent sitting waiting indoors over the past couple of years due to this completely useless company that has the nerve to call itself a Carrier. If Amazon are going to carry on using these people then I shall stop ordering from them.

16/12/11 @ 11:33

Comment from Laura

Like most of you I have not yet received my parcel - quite a while after the delivery date. I have a 24-hr concierge who receives deliveries so no excuses there for not delivering!! It took me a while to find it because they keep it well hidden but here are the HDNL/Yodel New Cross dept contact details: Kent Park Industrial Estate, Ruby Street, London, SE15 1LR 020 7639 9979 Good luck!

16/12/11 @ 15:00

Comment from Nic

Wow, wish I had read this thread before sending an ebay item by Yodel. I waited in all day on the 12th December, it was picked up at 7.15pm. The Parcel has now made its way to london and has sat in the New Cross sorting office for 5 days. Customer help totally useless. The problem is that the guy that bought it from me is about to trash my ebay rating.... for non delivery!! I don't own or run Yodel, I too am a victim of the terrible service, why should I suffer? I have 2 more parcels to send this week for ebay.... they are going by a different courrir!!

19/12/11 @ 10:58

Comment from Danielle

FY1: 020 7732 2274 is the NEW CROSS depot number athough not very helpful. Ordered from Republic TWICE, didn't have a choice of delivery as it is standard (although I kinda wish I chose to deliver to store...would have been wayyy quicker) oddly enough the package ordered last going to my brother's home came yesterday which I was so impressed about (took 2 days from order) =) buuut the first item I ordered a day before the other package has spend 3 days so far in NEW CROSS, why? Because apparently there is a back log of packages, the guy said he would "get my item out by tomorrow" I hope so...that's my Christmas present!

21/12/11 @ 15:58

Comment from GPM

I've been an Amazon customer for years and have never experienced any problems with deliveries.....until now! My order was received in depot at 4.12am on 19th - day delivery was promised. No movement since, will not use Amazon again unless they confirm delivery will not be made by HDNL. Amazon are not replying to my emails.

22/12/11 @ 08:24

Comment from RJW

Ordered from Amazon on 11th December and goods dispatched on the 12th Dec - today is 22nd Dec and still not arrived - DOERS ANYONE HAVE THE PHONE NUMBER FOR THEIR FAREHAM (Segensworth) DEPOT please

22/12/11 @ 09:10

Comment from issac

for a week I have not left my flat during the hours of 7:00 and 19:00 because i have been waiting in for a "next day" delivery to come for fear of having to arrange a re-delivery.

After speaking to the yodel team of non-too-smart-or-bothered-about-customer-service staff in liverpool I discovered after 3 days that the postcode on my package was incorrect (and is actually the depot's postcode) which would explain why the parcel has not arrived yet. However, on this third day they said they would update the postcode to my postcode and delivery would be made the next day. today is day 7. I phoned liverpool again who said they have no idea why its not being delivered. I managed to get new cross depots phone number off one of them and after ringing solidly for about 36minutes i get to speak to someone who tells me the delivery address is still set to the depot address. I ask her to read through the notes. She can confirm the request to be put to my postcode is present but this was never actioned.

Supposedly she has changed it now and it will be delivered tomorrow. I have no faith whatsoever of this being delivered tomorrow. but at least i know i have the rest of today to myself . shame i only have about 20 minutes of sunlight left.

still, worse things happen at sea. this is just another one for the list of companies that seem to employ people based solely on their ability to dress themselves in the morning, that i will be avoiding for the foreseable future. or as most people call it - forever.

22/12/11 @ 16:00

Comment from Ben Moore

Would have to agree with the hundreds of complaints above, my order was dispatched on the 21st of December. Following the tracking on HDNL's site, I watched as my parcel went from being in the depot, to be loaded on to the van, to being in the depot & then back on the van several times.

I gave them a call today & they told me that they tried to deliver but couldn't gain access to my block of flats. They hadn't tried to actually call my flat using the blatant intercom / buzzer at the door, just wandered off without saying anything or contacting us.

HDNL drivers don't wear gloves to keep their hands warm, they wear them to stop their knuckles dragging on the ground.

05/01/12 @ 10:52

Comment from Mike

I've had maybe 5 parcels delivered by HDNL, every single one of them has had a problem.
I've had it be a case of leaving the "I tried to deliver today" card OUTSIDE the house, or leaving the parcel right in front of the garage door (Which is very clear view of the street and absolutely nowhere to hide the parcel at all).

But my favourite has to be putting the clearly numbered part 1 and part 2 of the same delivery on two separate vans, the second of which arrived 2 days after the first.

09/01/12 @ 16:53

Comment from dizzy

Just wanted to say thanks for publishing the depot numbers!

Item supposed to be delivered to my workd address, but of course they attempted this last night at 7pm.

Couldn't contact Yodel but spoke to lovely lady at their depot in New Cross who promised would be delivered during business hours.

Fingers crossed!!!

11/01/12 @ 09:38

Comment from Ed

I thought I might as well add my parcels Odyssey to the list;

06.02.2012:
Parcel at depot

06.02.2012:
Parcel out for delivery

06.02.2012:
Parcel not delivered: address unknown

06.02.2012:
Parcel at depot

06.02.2012:
Parcel not delivered. Incorrect address

07.02.2012:
Parcel at depot

07.02.2012:
Parcel out for delivery

07.02.2012:
Parcel delayed due to unforseen circumstances

07.02.2012:
Parcel at depot

07.02.2012:
Parcel not delivered. Incorrect address

08.02.2012:
Address corrected. New delivery attempt

08.02.2012:
Parcel at depot

08.02.2012:
Address corrected. New delivery attempt

09.02.2012:
Parcel at depot

09.02.2012:
Parcel out for delivery

..... still waiting. I have no idea what address they were trying to deliver to, where they got it from, or what they've changed it to.

I think it's not long before this company goes belly-up. Just a matter of time really.

I suspect that part of the problem is that the drivers can't find their own backsides with their hands. As a consequence they're unable to use the drivers seats of the delivery vans. I've made the assumption they can in fact find; 1, their hands, 2, their depots, 3, their delivery vans.

09/02/12 @ 17:36

Comment from Ed

Update .........

09.02.2012:

Parcel delayed due to unforseen circumstances

Are we sure these guys aren't keeping this stuff until they acquire legal ownership. It's either that or they're completely incompetent. According to their PR spokesperson on WATCHDOG it's not the latter.

09/02/12 @ 17:43

Comment from Mark

Just be aware that 0871 numbers like the Yodel/HDNL one are charged at 10 per min (and mobiles may cost more). Rubbish company that constantly fail to deliver for Amazon. Surprised that Amazon risk their reputation with these clowns - but desoite complaining every time they fail to deliver they still use them - so much for customer service...

15/03/12 @ 16:38

Comment from Mosymo

Does anyone have the HDNL depot number for Stoke. Since Friday last week they messed me about. Tracking always states out for delivery. Today I phoned their useless customer service, only to be told that there is no contact details at all on the parcel, which is a total lie, its written very large block print.

24/04/12 @ 19:57

Comment from Michelle

Arranged refund and pick up of Argos items. HDNL, on 4 separate occasions failed to turn up. Then, because I couldn't take anymore days off work arranged for my mother (who is disabled) to come across and wait in. Twice. Taxi's paid for and everything. Still they never turned up. In total I had to wait in 9 times before they turned up. And they only eventually turned up because I threatened legal action to Argos as they were holding onto my money until the goods were picked up. Disgusting.

MAKE A POINT OF ASKING A COMPANY IF THEY USE HDNL/YODEL. IF THEY DO INFORM THEM THAT YOU WILL NOT BE PROCEEDING WITH ORDER DUE TO THIS.

18/05/12 @ 13:11

Comment from Sue

Expecting delivery of a water butt, according to Yodel's tracking service it is classified as "Hazardous Goods - Unacceptable" . I have emailed them to ask what is hazardous about a water butt - still no reply, surprise surprise.
Now it is stating that it in transit but possible delay and has been for the past three days.

02/06/12 @ 10:40

Comment from Sue

Expecting delivery of a water butt, according to Yodel's tracking service it is classified as Hazardous Goods - Unacceptable. I have emailed them to ask what is hazardous about a water butt - still no reply, surprise surprise.
Now it is stating that it in transit but possible delay and has been for the past three days.

02/06/12 @ 10:52

Comment from Sean

I have ordered a parcel n im p****d off that it's these JOKERS that i have to deal with!! I ordered some goods on a next day delivery service and as you can probably guess they didnt turn up the next day which should have been the 3/7/12, even though it has been listed in the depot since 4:11 that morning, yet i have recieved no contact from them and every time i ring up im on hold for twenty minutes, before i get even more annoyed and hang up. It is now 3 days my parcel has been sat in the depot!! Whoever runs this business hasn't got a clue!! And i will b copying all these comments and sending them to mufc to show them how incompetent this delivery service is, hopefully they will read it and never use them again

05/07/12 @ 02:17

Comment from sunglass

come and buy our products our

11/07/12 @ 02:12

Comment from joy

Have to agree with most of the comments on here - Home Delivery Network's service is appalling and has proved so on numerous occasions. What is even more infuriating is the completely complacent attitude of staff when contacting them to chase an overdue parcel. Absolutely no effort to sort things out and lazy excuses made as to why they can't. This was after paying extra for express delivery - still waiting after 5 days! The retailer, HMV, has not been any better so not encouraged to use them again either. What's wrong with good old Royal Mail who deliver as expected 99% of the time and to the correct address.

28/07/12 @ 13:02

Comment from John Lyon

Having been sitting inside HDNL's Bristol delivery van for all of yesterday, my package was returned to HDNL's Droitwich depot due to "incorrect address". What rubbish! It's the same address that hundreds of my letters and packages are delivered to every year by Royal mail and other carriers without problem. Amazon should sort out HDNL, or stop using them.

03/08/12 @ 00:48

Comment from A Beken

HDNL (now calling themselves Yodel), - same appalling delivery service. Don't try calling them, you can't.
Wake up Amazon and all the other companies stupid enough to use these clowns (sorry, that's unfair to clowns who are at least funny with their delivery).

07/11/12 @ 17:55

Comment from Bernadine

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24/11/12 @ 07:04

Comment from Franziska

I got a few really great outdoor shelves from Screwfix not long ago and
they're fantastic! I am able to place plants on them or plastic boxes of the kids toys or the placemat settings for the patio table. Its my used furniture now.

28/11/12 @ 22:26

Comment from John B

Should have had an Amazon GUARANTEED One-day delivery yesterday, but din't. Tracking says it was delivered at 11:22 am but we were in and it definitely wasn't. What to do? This morning I rang Amazon customer services spoke to a very helpful young lady, obviously in India, who at first tried to fob me off with a simple refund of my extra delivery payment and "it will be delivered within three days". No, not having that. I reminded her that the word Guarantee was THEIR word, on THEIR website, not mine and what were they going to do about it? She would send the carriers an email asking them to look into it.. No, not having that either. I asked her to contact them by phone to find out what had happened, and to ring me back. If I hadn't heard from her within the hour I would ring again (and again, and again..... However, she rang back in twenty minutes saying that the company, HDNL, were trying to contact the driver and they would likely contact me during the day to let me know what was happening. Nothing more she could do except refund all delivery charges, which I accepted. Tried to email the MD of HDNL and their Customer Services using addresses given by Jamie way up the list somewhere, but they didn't work so tried to find the MD's name by surfing around. If you look on the HDNL website you begin to realise that they are, in fact, the same firm as Yodel Couriers. Try the Yodel website then! This I did and found a FREEPHONE number 08000152662. Rang this and gave them my tracking number. The (helpful) chap there said I had already contacted them, which must have been Amazon so at least they were doing SOMETHING to help. He couldn't do any more because Amazon had taken over the investigation. Dead end? Not quite. Looking through the comments further I came across the very helpful list of tel. nos. for local depots so I rang my local one at Fareham and spoke to a very nice young lady who apologised on the firm's behalf straight away. On giving her the tracking number she said it was booked as being out for delivery again today! Couldn't explain why it said already delivered yesterday, but hey, I won't care as long as it turns up. She took my number and said she would ring the driver to get an estimated delivery time! Wow! Rang me back in a couple of minutes saying she couldn't get hold of him (there's a surprise) and had left a message for him to ring her. She would contact me as soon as he did so. That was an hour and a half ago. Another hour and I will ring her back. Sitting here with everything crossed but not hopeful. I'll let you know if/when anything positive happens. It's obviously true that not everyone at HDNL is incompetent or impolite. The message is, DON'T GIVE UP. Find tel. nos. Ring people, again and again if necessary. Make it so they want to be rid of you as much as you want to be rid of them then something might, just might, happen. Good Luck and have a great Christmas, if you can.

11/12/12 @ 13:04

Comment from Phil B

Read most of the comments about HDNL. So here's how I sorted my delivery. I ordered from Amazon. Got email... despatched, will arrive by blah blah blah. Went into saynoto0870 and used the company search, NOT the number. Displayed every HDNL branch in the uk, including Gloucester which is where my parcel had been "put on the van". Called them and asked if they could tell me what time my parcel would arrive as I had to go out. She put me on hold, called the driver, then told me he would be with me in 20 minutes. Guess what?? 18 minutes...delivered!! Try it, it may work for you too. Hope this helps.

16/01/13 @ 16:17

Comment from Ex HDNL driver

O.k. so HDNL are cr*p I think everyone has sussed that out by now, so stop filling up these sites with your pitifull woes and complain to HDNL [now YODEL} direct.
May I also add that this is one of the most cr*ppiest sites I have ever posted on. It's almost as bad as YODEL.

11/08/13 @ 00:45

Comment from Carole

Absolute crap and the two numbers given here for HDNL are BOTH UNOBTAINABLE!!!!

09/04/15 @ 12:32

Comment from Chris Noonan

I just phoned the Amazon 0800 number at the top of this topic and they are sending a replacement for my missing order. They also extended my Prime membership by a month as a gesture of goodwill.
Remember it is always vest to contact the retailer in the first instance.

13/06/15 @ 13:00

Post details: More Hard-To-Find Telephone Numbers - Amazon and Home Delivery Network

Wed, 20 December 2006

More Hard-To-Find Telephone Numbers - Amazon and Home Delivery Network

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