The award goes to
mp3players.co.uk, after I sent them an email asking why an MP3 player I had sent back by Special Delivery was refused at the delivery address and returned to me unopened. Their reply was:
It was refused because the guy we employed to take care of faulty units decided he preferred the dole to employment. He just resigned 10 days in to his employment and refused all special deliveries,
including yours....
...Please accept our apology for any inconvenience caused but hopefully you will appreciate we had no control over him resigning to be a dosser again.
At least they're honest!