Post details: More Hard-To-Find Telephone Numbers - Amazon and Home Delivery Network

Wed, 20 December 2006

Permalink 01:13:46 pm

More Hard-To-Find Telephone Numbers - Amazon and Home Delivery Network

Fairly well hidden, although it is available via a ring-back service, the Amazon customer service number is 0800 2796620 **now 0800 4961081**.

Home Delivery Network don't have a number anywhere on their website. Their telephone number is 0870 1545400.

** 4 December 2009 **
From the comments it seems like nothing has changed in the 3 years since I made this post. If you get any problems your first course of action should be to phone the retailer. Hassle them every day until you receive your delivery. If you spend time chasing HDNL yourself - phoning depots and customer service or even driving to the depot - the retailer gets off easy. And if they start putting the pressure on then perhaps things will change...

If you must contact HDNL then the latest advice, from a comment left here, is:

"dial the 0871 977 0800 number, it initially says it's an automated service but if you let it go through the options and do nothing you get the option to press * for the menu, if you do that and go through the options again you get to press * again to speak to a customer services advisor."
2018 comments - Trackback (0) - Pingback (0) - Permalink

Comments, Trackbacks:

Comment from brendon grimshaw
Home Delivery Network are just about the worst transport (sic) you can ever get involved with. Before you even think about using them my advice is to seek treatment from your doctor.
You cannot contact them. Their tracking information is useless. I had a tracking number. It showed the parcel sitting in a depot for 4 days. No problem I though I would ring up the depot and sort it out. No telephone number listed. Back to the number quoted on my dispatch note.
Now wait for this.
YOU CAN'T ASK THEM DIRECT. THE ONLT WAY THEY CAN FIND THE PARCEL IS FROM THE NUMBER THE DRIVER WROTE ON THE CARD WHEN HE COULD NOT MAKE THE DELIVERY. HOLD ON THE DRIVER HASN'T BEEN!! I CANT HELP YOU WITHOUT THAT NUMBER.
This has got to be the most stupid way to run any business!!!
You can't contact anyone in HOME DELIVERY NETWORK.
However being in computers for most of my fife it was not a great leap of thought to find the name of the Managing director and then check his expected e-mail address worked. See the BT site for checking mail address, and sure enough this bloke had a mail address.
Off went my mail...result!
No reply from him but the Head of Customer Service sent me a mail back promissing delivery this morning.
And in the words of the song "I'm still waiting"
Why don't you mail them and tell them what you think of Home Delivery Network... Best we can hope is it screws up his mail system for christmas like he has scewed up mine.

Managing Director walter.blackwood@hdnl. you put in the rest
Customer services Elaine.Boyle@hdnl.
please feel free to pass these mail addresses round they have no right to sit and do nothing about this sort of service. Sorry lack of service.
Thank you
23/12/06 @ 12:24
Comment from Nicola Churchill
I agree Home Delivery Network are a joke, before christmas a parcel was sent to me from holland not once but 3 times and on every occasion it was sent back with no reason. Their customer service isn't any better and if you want to find their number you will be searching for a long time as it isn't featured on their web site believe me I searched. DONT USE THEM
11/01/07 @ 12:07
Comment from Shane
Well, I have to somewat disagree with you both. A od service has been provided by them to us here.
In-case you are here looking, this is the phone number they give for tracking and all other enquiries 0870 1545400, however no-one wants to pay a phone call at those rates so search that phone number on here... [search google for saynoto0870 and it will be the first link] using the search feature enter the above number, hit enter and try to choose your nearest Depot. I've used the tracking number on the website and by phone to ask something. My cossignment tracking number has worked a blast, if the parcel/package has no tracking, as soon as it reaches a depot tracking is started. I'm sure that every delivery company, and any company infact, has its hiccups. And for the amount of deliveries they make, I would say that your deliveries are just that, if even big ones at that.
23/01/07 @ 09:10
Comment from Aileen O'Brien
I've been waiting for 5 days for them to ring me to organise when I can pick up my parcel. I've rung them 6 times and I reckon have spent the same amount on ringing them as on the original item! One guy was very rude indeed. I'm still waiting. They're appalling
23/01/07 @ 19:22
Comment from Laurence
Here is the number that amazon use to contact them:
0800 2796620
30/01/07 @ 13:26
Comment from craig elliott
An awful service, I have been waiting 7 days for a 24 hour delivery, my parcel has been passed back and forth in the midlands... will it ever get passed the watford gap! No phone number no appologies!
31/01/07 @ 14:44
Comment from jen
home delivery network are rediculas. left a card saying my parcel was with a neighbour but the address was down the opposite end of my road and when i went there the little old man didn't have a clue what i was talking about. finally got hold of the company to be told it wasn't their responsability as the parcel had baan delivered. would like to know whos it is then. think i'll be chasing this up for a while yet
02/02/07 @ 08:24
Comment from hannah
I ordered all my family xmas presents online at the beginning of december thinking that was enough time to get them before going away on the friday b4 xmas.

First the goods turned up a huge 2 weeks later. By turned up I mean that after going backwards and forwards between different people at hdnl's customer contact centre I finally gave up trying to get sense out of them and went to my local depot myself to say stop sending your drivers out because I am not home I will pick up from here and save you the hassle. They had absolutely no problem with this and I finally got my stuff...

... only to find out there was someone else's things in my parcel. The depot organised paperwork immediately for me to return the parcel (only one week to xmas at this point).

I then decided to give my work address as at least I thought here some1 would be 'in' for delivery.

After waiting to the last but one day before I was due to go away I gave up waiting and just said look I'll have to pick up from the depot again. The second depot (work and home fall under separate depots) again very compliant and understanding.

In conclusion - give them the right info and the depots are great (I dealt with two north east ones and both exemplars for good customer care).

Try the customer contact centre only if you are prepared to get very very annoyed and frustrated at their utter lack of customer care skills. The operatives might not all be bad but I delat with four different people each equally as atrocious as the other.

Don't even consider asking them for the depot number as they know darn well who the depots are but will not under any circumstances give you the number. They will email them and that is it.

For Gateshead the depot is in the Felling industrial estates (old White Arrow Express) and Sunderland the depot is on Commercial Road in Hendon. For both depots you can normally drive round the back if the office staff have gone home.
07/02/07 @ 18:05
Comment from Peter From Leicester
After reading all the coments on this site I know that I will naver use HDN. Thanks for the info.
08/02/07 @ 13:13
Comment from Eileen Jones
I have also been the unhappy victim of this company's complete incompetence. However, I have tried to e mail the MD using the address supplied by Brendan Grimshaw but the address has not been recognised.I assume he has changed it following an avalanche of unsympathetic correspondence. If anyone has an up to date e mail I would be glad to have it.
09/02/07 @ 18:36
Comment from Pete
HDN tracking system said they had 2 failed deliveries, and had left cards each time. Funny how I was working in my hall the whole time, and never saw or heard a vehicle, no ring or knock at the door and certainly no cards. Amazon apologised and said they would "follow it up". Its difficult to NOT use HDN with Amazon, as they use it by default on many items, and you have no choice unless you upgrade to much more expensive shipping options. The lack of contact details of ANY KIND on their website just confirms their incompetence, as they obviously have far too many complaints to afford staff to man the phones or email relies. Avoid if you can...
13/02/07 @ 12:32
Comment from Sue Pritchard
After reading all the messages on Home Delivery Network Ltd. I was really worried. I am waiting for a parcel from Amazon via the service and have been advised that it will be delivered within a 3 day time slot. I cannot stay at home for 3 days for good reasons which I explained to Amazon via their ringback service. The person at the other end seemed to be able to track down the parcel and give a date and timeslot for it delivery. I will wait to see if and when it is delivered on the date they have given me (16th February). In the meantime, if your order is with Amazon and it is due to be delivered through Home Delivery Network it looks like you need to get in touch with Amazon right away to find out what is happening with your order. I cannot understand why a big firm like them are bothering with this set-up.
Sue
13/02/07 @ 13:58
Comment from andy
**Deleted by Admin**
Comments about the company are fine; comments about specific, named members of staff aren't.
14/02/07 @ 22:30
Comment from Lisa
I have been waiting for a delivery for 3 days - having checked on the hdnl website - it states that they cannot locate my address! Strange.... they have delivered here approx 3 times in the last 3 weeks!! Lazy I call it - have they never thought to do what most other people do and look in a map book, use a sat nav or access internet map sites for info??? Just a thought! Get with it hdnl - it really isn't that difficult! Also had the same difficulty with getting a tel no and giving them a delivery no (as it hasn't been delivered - durr!). Allegedly it is getting delivered tomorrow - we'll see.
15/02/07 @ 14:25
Comment from andy
**Comment deleted by admin**

Andy, I appreciate your comments, but you cannot repeatedly accuse people of corruption. If you have a grievance with HDL, which it sounds like you do, I suggest you speak to the relevant bodies.
15/02/07 @ 23:24
Comment from jon
errrm just a comment on some of the comments i have seen on ere i work for hdnl and i say if the cust isnt going to be in at time of delivery then y order the goods, IF U LOOK AT THE NAME OF THE FIRM IT SAYS HOME DELIVERY NETWORK THAT MEANS CUSTOMERS NEED TO BE IN the homes otherwise u will miss it now yeh i see we have annoyed some ppl in terms of not gettin the parcel on time but u pay for the service witch is not that much if u want more flexibale times n such pay more and u will get more thats what i say!!
16/02/07 @ 01:21
Comment from p sampson
Jon, Jon, Jon.

Dear employee, I sympathise with your loyalty to your employers, I really do. What you point out (that it is a HOME delivery service) may well be true. But unhappily irrelevant.

What you fail to consider is that we, the final targets, have no say in the matter. We do not and would not choose you. It is your customers (i.e. typically Amazon) who choose you.

Perhaps you could let them (and your employers) know - preferably as quickly as possible lest you get too depressed from all of this slagging off you're seeing - that maybe you aren't the best choice of courier for the customers of your customer.
16/02/07 @ 09:43
Comment from Sue
Update on my delivery: Amazon gave me a firm date of 16th February and a firm time slot (10-12 am). It actually arrived yesterday (15th February) when as I explained to them I would not be in. It was left behind a car in my drive - so no-one signed for it and I was lucky it was still there when I arrived home. I unpacked the item and found it to be faulty. I have arranged with Amazon to have it replaced. I do hope this does not arrive via HDL. We must all write to Amazon and ask them why they insist on using a firm who experience more difficulties in operating their business than other carriers seem to.
16/02/07 @ 10:46
Comment from Amit Gupta
I agree with everyone here recently I got same kind of experience my order despatched from amazon on 8th Feb but haven't received untill 16th Feb and still don't know when I am gonna receive. On speaking Amazon they placed new order and then again it is in same que. on website it shows it will be delivered by 5th March (a month to complete order). Spoken to customer care got same kind of rubbish answer expected from customer care department. They thried to offer me 5£ but that's not somthing I am expecting from them what I am expecting is my order to be deliver and they can't answer on that. Don't know what should I do next.

Any way I got HDNL's number in case if anyone intrested in calling them. The number is
08450706030
16/02/07 @ 14:52
Comment from amiba
I'm so glad to find I'm not the only one ripping my hair out for their lack of service!!!

I only found out 2 days ago using the tracking system that there had been 2 delivery attempts earlier this week, as everyone's been saying, they can't seem to do the simplest task of LEAVING A CARD.

No phone number/email address/etc on the website, so emailed Amazon telling them to make HDN call me so I can arrange a re-delivery/collection time, or at LEAST give me their contact number. Amazon gave me a rubbish automated answer saying "it's out for delivery so it'll be delivered soon!" completely ignoring my question, and so I missed the delivery again, obviously as I'm at work during the day.
Emailed Amazon again stating the same thing, no reply from Amazon,
saw this website & called up the Depot directly, and the lady there was very helpful but....

The parcel's just been returned to Amazon!!!!

ARRRRRRGHHHHH

By the way, in order to contact your nearest depot, just use 192 and search for Home Delivery Network!
This certainly seems to be the most efficient way of sorting out this problem. The phone gets picked up right away, and the people there generally seem to be helpful (looking at comments on other message boards and from my experience).
16/02/07 @ 15:38
Comment from komadori
I have also missed a parcel sent by Amazon via HDNL (and in answer to Jon, it is difficult to be in when the first delivery is made if you do not know when that is going to be). I telephoned them two days ago to arrange re-delivery today. Spent all day at home, no delivery. Tracked the parcel on their website this evening and it shows that they did not even attempt a delivery today. Utterly useless.
16/02/07 @ 20:32
Comment from Steph
I too am a victim of the Home Delivery Network. I haved purchased hundreds of items from Amazon over the last few years with no problems, but since they started using this courier company, things rapidly went downhill. The first time HDN left me a note saying they would deliver following day as I was out. I tried phoning the company, but several hours later could not get through. I wanted to explain that I have to work in the daytime (As do many other people) and would not be in. When I did eventually get through later that evening, the staff were surly, rude and most unhelpful. By chance my wife was at home when they arrived the following day. The same thing happened a couple of weeks later. I explained that I had a secure area to the rear, but the very uninterested employee on the other end of the phone was again very unhelpful. By luck though, I was at home when the courier arrived, otherwise the parcel would have been returned to Amazon. Last week, I noticed that Amazon were showing a parcel had been sent several days earlier. As it hadn't arrived, I checked the status. HDN's tracking said it had been delivered. I contacted Amazon who contacted HDN who said it had definitely been delivered. They suggested I go knocking on my neibours' doors to find it!
Needless to say I told them to cancel the order, and cancelled all my outstanding orders with Amazon, explaining that while they dealt with such an awful courier company, I would be doing no further business with them.
I thought that City Link were the worst couriers in the world. These morons beat them hands down. I do my online book shopping with WH Smith now.
17/02/07 @ 09:36
Comment from Steph
Have just read comment from jon 16/02/07.

If jon's attitude is typical of the whole company, which it appears to be, that obviously explains everything.

Come on Amazon, come to your senses. This company will destroy all you have worked for over the years.

17/02/07 @ 10:24
Comment from jon
right alot of ppl think im wrong what i sed but really i think i av a point in what i say i dnt order anything unless i know i'm going to be in or ive made arrangements to leave with me neighbor i work and have parcels delivered fine.. our company is not that bad as we deliver for alot of companys and the best home service for a cheap price we have a 99% del rate and the 1% is u lot just what im trying to say is that if u order then make arrangements we are not royal mail who charge u loads for flexabilty and royal mail dnt come on 4 attempts they make u pick it up plus we are the only service with a tracking system other companies dnt and amazon will not use anouther company as really we have done a good job for them since we had joined a contract and we are a cheap firm who delivery service in my eyes is quality feel free to doubt me but u av think to ur self am i making arrangements to get my parcel delivered wen im at work
17/02/07 @ 17:39
Comment from Sally
Doesn't wash with me - I booked a delivery for today; no-one came - apparently the reason recorded is "flats" - because we live in a flat?

So what? We live in a block of 7 flats and have a doorbell - not even a card was left. I've been at home all day. I guess it's a bit cold outside, to get out of the van and actually make the contracted delivery.
17/02/07 @ 18:02
Comment from james
I work for hdnl and I say, what do you expect for gods sake, it is incredibly frustrating to try and deliver a parcel to someone ( who has asked for next day delivery) and is not in... Why ask for that service if you aint gonna be in ...now that’s stupid...

There is also many a situation in normal deliveries that no one is in and we try our best to either find a neighbour to take your parcel or find somewhere safe to leave your item, remember if you are delivering 150 parcels a day and you spend 2 minutes looking for a neighbour that’s in or a safe place to put your parcel, because you decided to go out on the day of your delivery... on each parcel that is 2.5 hours of your day wasted... there is a facility where you can actually state where you would like your item left if you are not going to be in ... if we do not leave it in a safe place the item is returned what would you rather.. not receiving an item or it being left somewhere safe.. I think with the amount of parcels we deliver as a company we do a good job, so quit complaining and show some respect for a job that can be and is sometimes demoralizing.
19/02/07 @ 03:08
Comment from Jay
I hope that my Nintendo Wii comes today, and IN TIME!!!

I have nothing against HDNL, I just hope it comes cos it is already half-term here so I really want it. It is meant to come today, lets see wat does happen. I will keep everybody informed

P.S I have used this company three times before but this time it is going to a different address
19/02/07 @ 17:22
Comment from Steph
Thanks for letting us all know what you think of Amazon's customers James and Jon! I wonder if Amazon share those sentiments?
I have shopped for years with Amazon, with no problems or complaints, - until they started using your company. Previously with their other delivery providers, I was left a card and was able to collect from the depot if desired. Sometimes the parcels were left with a neighbour,or in my secure area, but ALWAYS a card was left. The people answered their phones promptly and were courteous and helpful. I didn't have to spend hours trying to get through on the phone. So who is stupid eh?




19/02/07 @ 23:01
Comment from pennie wilson
what a joke dont use this company i sent a parcel through them on the 8th off feb on a 2/4 day delivery and it is still sat at aberdeen depot i willnot be useing them again thats for sure
20/02/07 @ 16:59
Comment from jon
just a comment on steph about james n mines comments u said u never had any problems with us maybe u didn't think that amazon choose us because they were paying for other services witch was redicolus money and if u do some research show me are a brilliant company and for ure info u can not shop again but i say wen u do shop at anywhere else they probily use us so u gunna be in the same predicament i think we av thousands of clients like Argos,little woods,amazon,eBay, etc etc so shows we ain't that bad delivery service ill stick to me comments before if u order goods stay in for them and then u cant comment on this site that u av missed them or for that matter get some 1 in to receive the parcel
20/02/07 @ 19:19
Comment from Hilary Sudlow
Home delivery network ---wher shall I start?
Card arrived, I rang them ,they had already tried to deliver a second time, but apparently the delivery was "refused".

By who????

They sent it back to their depot in Droitwich, (I'm in West London), and then onto a company called Studio, who told me they didnt have it and know nothing about it.
Same thing happend a week later with a second parcel.

Somebody in "Studio" now apparently has 2 parcels belonging to me, according to Home Delivery Network.

How do I get them back???


Answers on a postcard please, or on this site if you prefer.
20/02/07 @ 20:47
Comment from Paul Marsden
HDN where do I start ??!!

Firstly they tried to collect my parcel at 7.30am without either knocking on the door or ringing the doorbell but just put a card through anyway !! saying they would call on the next working day !! After calling them they did return to collect the parcel this was on the 9th Feb on a 4day delivery we are now on the 20th some 11days later and the parcel has not reached its destination worse still neither HDN or Parcels 2Go (the booking agent )know where my parcel is and each are telling me to contact the other. I have no idea what to do now but will try all the numbers and email addreess left above. This is the first and only time I will ever use this company. If either of the people who work for HDN can assist in the whereabouts of my parcel then that would be helpful as the people I have spoken to really couldnt give a monkeys !!!!
20/02/07 @ 21:46
Comment from KATE
USELESS is a kind word for this company.
Changing to a different courier now, cheaper AND next day delivery AND you can contact them
21/02/07 @ 13:38
Comment from Dee
I too work for HDNL and can empathise with some of the customers leaving comments. However, please don't judge all depots in the same light. Believe it or not, we have similar problems with Call Centres (who you ring when a driver HAS bothered to leave a card saying you've missed a delivery). Like you, we have to deal with "generalised" comments and a handful of drivers who try to shirk their full duties. There are far more GOOD drivers but as the old adage goes, bad news travels faster! Give me an example where any public service company doesn't have a problem area and I'll say you're telling porky pies.
21/02/07 @ 18:47
Comment from paul marsden
dee it's not just the drivers to blame as my parcel was missing for 12 days and at one point it turned out that the parcel was at the stoke depot for at least 5 days before being sent !
i personaly have found hdn totaly unhelpful to the point where i knew what would be said every time that i rang them and that must be at least 20 times only to be told that it was not thier problem even though they collected the parcel , they had the parcel at thier depot and they were supposed to be delivering the parcel !
this has got so bad that even parcel2go who acording to hdn were responsible for the parcel would not reply to my emails for the last 2 days , talk about bury your head in the sand !!!!
just to point out my parcel has a value of £450 and was sent with parcel2go because i did'nt trust parcelforce hmmmmmm how wrong you can be .
my parcel by the way was deliverd today and has tacken a grand total of 12 days from stafford to west sussex but the best of it is i have had parcels deliverd from the USA AND Hong Kong that only took 4 days !!!!
Anybody wants my advise STAY CLEAR OF PARCELS2GO and DEFINATLY STAY CLEAR OF HDN !!!!!!!!!!

21/02/07 @ 20:26
Comment from Jay
I got my Nintendo Wii on 19/2/07 at 7.50. I actually respect the company for delivering the parcel earlier than expected and even when they loaded the parcel onto the wrong van they did'nt leave it until the next day but they sent it anyway. Well done HDNL
21/02/07 @ 22:09
Comment from Chris
In over 10 years of shopping online I have NEVER had to deal with a shower such as this company! I finally gave up on the call centre and phoned my local depot after the website was updated showing I had missed a delivery for the FOURTH time despite me being in all day.

The first thing the lady said was "Do you live in flats?" as if that was somehow a valid reason why the driver wouldn't ring the doorbell or even leave a card. The lady I spoke to there seemed to be about as bright as the drivers. I am supposedly getting a call back later today to say they have taken it off the truck and I can collect the parcel, but I'm not confident.

I shall not be making any large purchases from Amazon as long as they continue to use this company. I am sure they must be vastly cheaper than Parcelfarce, City Link, etc. but as the old adage goes : "You pay peanuts, you get monkeys!"
22/02/07 @ 15:56
Comment from jon
just a comment on Chris now anno ur upset but calling an advisor on the phone is not the right way to go about it. and basically if thats the way u feel about the company then u go pay the extra u never no u might even miss that 1, and then they will be the bad 1ns end of day u ain't in and u missed it and yeah she asked if u was in flats because some times drivers cant get access so u shud ask some 1 to stay in for u or a neighbor, end of day it was ur fault for not staying in u ordered it.
22/02/07 @ 16:05
Comment from Chris
Comment for Jon - I presume you work for HDNL. If you actually took the time to READ my comment you will see that today I WAS IN ALL DAY and yet the driver did not leave a card or ring the doorbell!

I guess if I typed my comment like an illiterate baboon using lots of '1's' and not spelling words properly then you might have understood it the first time perhaps?

Unfortunately I do not have any choice with orders from Amazon. They use HDNL and therefore I accept that if I want to purchase large items from them then I am at the mercy of HDNL.

I also still don't understand why being in flats is a problem. I live in a house converted to two flats. Royal Mail, Parcelforce, ANC, City Link, DHL and FedEx have never found this a problem. Why should Home Delivery Network?
22/02/07 @ 16:19
Comment from Stuart
Jon. I appreciate you replying to people's concerns on here, but I'm going to delete further comments from you unless you:

a) convince me you are genuinely an employee of HDNL. Feel free to email me (address at the bottom left of this page).
b) Type proper English. I don't know about anyone else, but your posts are incredibly hard to understand.
22/02/07 @ 16:20
Comment from jon
sorry about that start i would say that i am more of a texting person me self but hey and yes i am a genuine worker for HDNL but i cant find your email anywhere

and just a comment on the subject of Chris yes i did read your comments but i wasn't just on about today u said it was your fourth card witch should tell you that we have been extra nice in coming on them 4 times not many companies do this and for such a cheap firm as ours.

:)
22/02/07 @ 17:43
Comment from Chris
Jon, this parcel was returned to Amazon after nobody being there on the second delivery attempt, rather than being held at the depot like I would have expected.

It has since been dispatched again by Amazon using HDNL and I finally got to pick it up from the depot today. The lady at the depot had no idea why the driver had said that he attempted delivery but did not ring the doorbell or leave a card.

I personally think it was raining and he couldn't be bothered to get out of the van and walk 12 feet to the door!

When the lady asked me whether I lived in a flat and she said sometimes the drivers have access problems in blocks of flats, I think she meant that they have problems as there isn't a back garden with a fence to throw the parcel over and drive off!
22/02/07 @ 17:57
Comment from Alex
I've had mixed experiences with this company, they completely lost an Amazon parcel to me which Amazon eventually replaced by Royal Mail. Today I was expecting a parcel from Dabs but I was out and really wasn't happy to see that they would deliver again tomorrow before I could contact them and arrange to pickup (as I will not be in at all tomorrow), so I called anyway and explained and asked to pickup, the call centre said the depot would call back in 24 hours (not Saturday) and so I may not get chance to pickup until Monday, now very annoyed I agreed because it would be better than missing delivery tomorrow and having to wait a further 24 hours. Thankfully the very pleasant guy from the depot called half an hour later and said I could pick up the parcel from 6am tomorrow and even on Saturday.

I realise that most delivery networks can't offer specific times etc at prices shoppers will pay and I accept missing deliveries because I'm out at work so I'm always quite happy to go and collect from a depot so why on earth do some companies make it as hard a possible to collect from a depot, it would be much easier if they operated like the post office: we tried to deliver....., your parcel will now be available from tomorrow morning at......, please call for re-delivery.
22/02/07 @ 19:54
Comment from James Mardell
Had bad experience with some courier companies in the past, but HDNL really take the biscuit. I had a 2-part Amazon consignment coming out to me last week, the first part of which arrived uneventfully on Thursday 22nd. Friday 23rd was a different story, with the driver apparently "unable to find" my address!. When I contacted the local depot on Saturday morning I was told that it was a relief driver who had attempted the Friday delivery, due to the normal driver being off that day. I was also told that my parcel would be re-delivered on Monday when, luckily, I would be in. On checking Monday morning, I was told by the depot that, unfortunately, the parcel had not been loaded onto the van and that the earliest they could deliver was now Tuesday. I explained that I would be absent Tuesday and would prefer to come down and collect it today. When I finally arrived at the depot, which is several miles away, I was told there had been a mistake and that the parcel had actually been loaded onto the van after all! The driver was now obviously attempting delivery to an empty address, as I was at the depot! Having rushed home, I hope I am in time for the delivery this afternoon, and will not have to endure another "unable to deliver" popping up on their website. Not once, by the way, has the word "sorry" passed the lips of the HDNL staff. The guy I met at the depot seemed to think it was just my tough luck!
26/02/07 @ 13:57
Comment from craig
I'm also a very bemused HDNL customer, although not from Amazon but from a purchase from Ebay, the sender decided to choose an insured 24h service. The parcel arrived 2 weeks later, after a couple of days i contacted the sender who was going on holiday to get the tracking number. I was lucky as i had the tracking ID so i could watch the parcel go back and forth from the west midlands on the web but found the lack of a phone number on their web page annoying. Additionally after about 10 transit records the web stopped updating for my delivery.

I found their phone number on this Blog and contacted them, i found thier customer services to be very appologetic on 3 seperate calls however everyday i was promised that it will be delivered tommorrow, knowing the web was not up to date i took thier word for it. The excuse was it got routed to the wrong depot - but why does it take so long to send it to the right one!

I think the comment by Jon saying 99% delivery service is ok, would you fly on a plane if 1 out of 100 times it crashed. I think the company have missed the point if the think anything other than 100% service is acceptable. Assuming they deliver more than 100 items per day they will be having atleast 1 upset customer everyday. So be prepared for more comments on this blog and other blogs by everyone here

Actually that is the point... Have HDNL realised we are the customers, it is us waiting for birthday presents, important purchases to be delivered when they are promised.

So i think it is time that HDNL change their focus and stop hiding behind a web page and become customer focused
27/02/07 @ 22:27
Comment from James
This company is an absolute disgrace.
'Putting the customer 1st' is their slogan..

Why do they insist on delivering when people are clearly at work, then making the 2nd delivery the same time?

Why is their a complete lack of contact information, or addresses on their website?

Why do you sit on hold for 5-10 minutes every time you ring them?

Why dont they deliver on Saturday?

Why cant they gaurantee a delivery time? 7am - 7pm but we cant say we'll deliver after 5pm.

They won't even change the address of delivery.

So the only option is to go and pick it up from the depot (bear in mind there is no address on the website) which defeats the whole point of internet shopping and paying 4 quid for delivery.

Has anyone contacted Watchdog?

the worst deslivery company i've ever dealt with
28/02/07 @ 10:23
Comment from Lyndall Dawson
Appalling service. What more validation than to find this site with all your feedback. Has anyone contacted Watchdog yet? How can this business still be in operation?
01/03/07 @ 22:38
Comment from gil
I too have had a saga with an Amazon parcel despatched via HDNL.

When I tracked the parcel, just out of interest because the estimated date had not yet passed by, I found it was bouncing between Hitchin (close to my home) and Droitwich (sorting centre) and had already visited both twice. As far as I could see it was going to go on doing that. It took 3 calls to Amazon (system whereby they call you back) to get a phone call from Romford Depot, which is where parcel should have gone but that was Amazon's fault, not HNDL's who called as soon as Amazon actually did what they had promised which was contact them.

After the HDNL call I decided to be proactive and call Droitwich myself - numbers of all the depots are easily to be found on 192 so HDNL are not hiding as much as they could choose to.

From that point on, the service could not have been bettered. Polite efficient staff at both Droitwich and particularly Hitchin who did what they promised and called back several times to keep me up to date. We spoke at 10pm, at midnight and at 8am this morning. The last call came again from Hitchin at noon today, just after the parcel had been delivered, to check that all was well.

So yes, flaws in the system, but if you can get to a human being (and stay calm yourself :-) )then you can get good service in the end.
02/03/07 @ 12:57
Comment from David
Perhaps Home Delivery Network should be reported to WATCHDOG BBC
02/03/07 @ 16:41
Comment from Pags
I have received a delivery card claiming to be both first and second delivery attempt but giving no indication of parcel numbers.

I rang the 0870 number to be greeted with an anticipated wait of 11 minutes. My immediate reaction, and that of my husband was that it was a spoof delivery aiming to coin it in on premium rate phone calls, so I was surprised to discover on this site that it's a legitimate company.

I have tried BT for the local office - no go. So I have no idea where to go to collect the parcel, and as I have no parcell number and no indication on the card that anything is for our particular household I seriously wonder if there is any point ringing the national number at all. I'm not even sure WHAT the parcel is as we have ordered a number of things from ebay. I guess I will have to wait and see what fails to arrive?

I'll let you know how it goes!
02/03/07 @ 19:15
Comment from Pags
I have been on the Amazon site which confirms thatthey posted a parcel out to me on 27th February, via the Home Delivery Network, with an estimated delivery date of 1 Mar 2007 - 6 April 2007!

This says it all really. Exactly HOW am I supposed to be in to wait for such a delivery? I don't have that many days holiday in the year.
02/03/07 @ 19:30
Comment from nic
so frustrating, not only do they not bother to ring your doorbell, but they dont leave attempted delivery slips so how on earth are you supposed to know they have called? shocking service and outrageous that they expect the customer to do all the leg work trying to track where your item is without any contact info or local office info. they clearly dont care about their customers and hire drivers that either cant read/write or are lazy as hell... suprised that they are still in business to be honest, never have these problems with royal mail or dhl.

03/03/07 @ 01:17
Comment from Jms
I ordered a golf club from Direct Golf, and so far HDN have had had failed 2 failed deliveries so far as I have not been home. I do wonder if their supposed 9am to 7pm hours really do exist, and whether anyone has ever received a parcel from them in the evening?

To be fair, I rung the national number, got through straight away and they have scheduled a redelivery for Thursday when I have a day off.

Here's hoping they can prove my scepticism wrong and deliver my parcel without too much hassle.
05/03/07 @ 15:37
Comment from sue
crazy if you ask me iv waited 5 weeks for a set of three suitcases to be deliverd i rang again today and told they had been sent out on the 3rd of feb still waiting then i was told they have been put down as a lost parsel .ha ha how can you loose a box the size of three suite cases .wen he dose decide to deliver he trys not to knock on the door and leave them in a very small shed at the front of my house and never leaves a card .unbeliveble when the delivery driver lives next door to my daughter dont you think .iv tryed ringing but get no were .think it needs investigating myself .
07/03/07 @ 10:07
Comment from Jay
I don't work for this HDNL but if you think about it, it is a very hard job delivering parcels and sometimes even big company's have to hire retards to do work but you really should stop annoying them about the bad service

If 99% of their parcels get delivered 1 of 100 get lost so where are the other 99 people who actually got their parcel

I might be just a 13 year old kid but come on give these guys a break and if you want to know, they do deliver at night, lol my NINTENDO WII!!! came at 8.59 pm cos they loaded it onto the wrong van but they still came along for me anyway.
07/03/07 @ 21:33
Comment from John
I too work for hdnl from their corby depot, i would love to know what people want us to do with their parcel?? I cover northampton town centre including many flats which are impossible to gain entry to sometimes due to broken entry sytems or non english speaking residents. People seem to think we have hours to deliver one parcel!!! We are expected to make between 18 and 30 deliveries an hour dependant on area. We don't have time for the people who leave little notes on their doors asking us to ring them as they only work 15 minutes away and will pop back or can we deliver it to their work address way outside our area!! Quite a few people on here take us drivers to be thicko's but many of our supposedly superior customers are the thick ones!! Such as the people who ask what the parcel is?? They order it and expect us to have x-ray vision ?? Its a brown box for god's sake!!Or when asked to take a parcel for next door and ask " have you put a card in telling them the parcels here??" Oh yeah cause we knew you'd be in, we knew you hadn't fallen out with them and would refuse to take the parcel and many more things!! Also in reply to the guy who ordered from golf direct if he looks at the label on the parcel he will see the word pod in the corner. That means we cannot leave it without a signature. So if he is at work and so are his neighbours then obviously back to the depot it goes!! Very likely on the second attempt the following day the same people will be out so his parcel cannot be left with anyone.
08/03/07 @ 19:08
Comment from Tim
I was out when the parcel was delivered, it was left under the back wheel of our car in the drive. The packing was damp when I collected this, the £40 book was just about dry. For all they know, we could have been away for days and with all the rain we have had lately, the book would have been ruined.
12/03/07 @ 08:54
Comment from sarah
My delivery has just been returned to Amazon due to the fact that my address was incomplete - they had my correct name, correct address, and full correct postcode, so not sure quite what they were expecting!! not using Amazon again until they change delivery companies.....
12/03/07 @ 16:03
Comment from james bradley
I for one agree with all the coments i have read, I work for home delivery network on the heavy goods form worcseter. the place is a joke. But i have to say that when the customer is not there and i have to return the goods they have ordered i lose money,Not just pence but pounds, Now i know that you want you goods you have been waiting for but the bottom line is the company mergre with both kays and littlewoods has LOST THE PLOT!!! I have never Know the bussiness to be so childish. The managers just pass the book down to the drivers and mates.So when we find out about the new contracts that, STATE DELIVER TO ROOM OF CHOICE, UNPACK ITEMS, REMOVE PACKING FOR PREMISES, We cannot do this for health and saftey, I would be liable for damage. YOU RELY ON YOUR WAGE TO PAY YOUR BILLS.So please dont have ago at us when your not in and your goods have gone back to the depot, Or you have not been told a deliver date, We just get paid to do a job, AND I INTEND TO MAKE ALL OF MY DELIVERS EVEN TO A NEIGHBOUR IF I HAVE TO JUST TO GET PAID. If you cant be bothered to wait in or leave us a note, or better still answer your phone WHat more can we do
12/03/07 @ 17:11
Comment from RJ
Here's my status report. The email from Amazon said to expect delivery on the 12th, so I'm hardly going to be waiting in on the 9th to receive it, am I?

And as for the three "Carded" lines...I have not received a single card yet.

It's quite simple - leave me a card to say you've been, tell me where to collect it, and I will come and get it. Is it really that hard??!

08/03/2007 00:00:00 Customer Parcel Data Received
08/03/2007 17:54:46 Sort Centre - Droitwich Spa Sorted
09/03/2007 04:03:25 New Cross Depot Received
09/03/2007 07:30:06 New Cross Depot Loaded onto vehicle
09/03/2007 10:14:02 New Cross Depot Unable to Deliver Carded
09/03/2007 17:10:36 New Cross Depot Unable to Deliver Carded
09/03/2007 17:10:43 New Cross Depot Received
12/03/2007 07:11:29 New Cross Depot Loaded onto vehicle
12/03/2007 09:22:05 New Cross Depot Unable to Deliver Carded
12/03/2007 14:20:17 New Cross Depot Received
12/03/2007 14:20:18 New Cross Depot Unable to Deliver Held
12/03/07 @ 17:29
Comment from Paul
Same sort of thing.

08/03/2007 00:00:00 Customer Parcel Data Received
08/03/2007 19:30:01 Sort Centre - Shaw, Oldham Sorted
08/03/2007 23:42:00 Leeds Depot Received
09/03/2007 06:36:42 Leeds Depot Loaded onto vehicle
09/03/2007 09:40:02 Leeds Depot Unable to Deliver Carded
09/03/2007 13:48:23 Leeds Depot Received
09/03/2007 13:49:09 Leeds Depot Unable to Deliver Carded
12/03/2007 06:31:17 Leeds Depot Loaded onto vehicle
12/03/2007 14:06:28 Leeds Depot Received
12/03/2007 14:08:43 Leeds Depot Unable to Deliver Carded


I rang them and the guy on the other end was very unhelpful. making out like I had missed them and they would be trying again on Monday. Of course he wouldn't listen no matter how much I insisted no attempt was made to deliver the parcel and the same thing is going to happen on Monday.

I had been in all day and had no cards and heard nothing.

I emailed dabs to bitch about them and say I am now reluctant to order anything from, I hope everyone else is doing the same so these companies drop this joke of a courier.
12/03/07 @ 20:56
Comment from Jason Garbutt
I work in the freight industry and we often use couriers to deliver small items to business and home premises. All drivers are told to call in ifthey have a problem delivering and then leave a copy of the collection / delivery note for the customer to contact us.

Does anyone at the Home Deliveyr Network do any of the above ??

Thats a BIG FAT NO ! I have been trying to track a parcel for the past week and eventually DABS gave me a tracking code and link to the HDN website... type in the code and see that they claim to have carded my home 4 times !!... wooo must be invisible cards because I havent seen any of them (I received Royal Mail on all the dates claimed so know there wasnt a mysterious force field protecting my letter box)

I thought I know... I will call them and go an collect it... ermm except no phome number on their website. Ok.. found a number from on here and called them - was pleasently surprised to get through first time and was "sorry cant help you our computer system has been down all day" So I asked for the local depot number... and was told "cant give you that either as the computers are down"

If I had ben given a choice in courier by DABS I owuld have picked Citylink / Business Post / Parcel Force - why on earth did they pick such a useless bunch as HDN ?

And as for all the so called employees of HDN who post on here - do they stay home when they are expecting a delivery ?? I Doubt it...

My parcel was due for overnight delivery - yet they didnt even card me on the next working day....

Maybe they are trying to save the enviroment by not using paper / card products....

13/03/07 @ 20:17
Comment from Jason Garbutt
Just a small ray of hope for anyone living in the Romford area of Essex.

Home Delivery Network Ltd
Spilsby Rd
Harold Hill
Romford
RM3 8SD

Telephone: 01708 374240


Not that anyone asnwers the phone.... still Im a little closer to getting my parcel
13/03/07 @ 20:26
Comment from Thomas Perry
It is all very well saying that you shouldn't arrange a package to come if you are not going to be in. But we are not given a time (or a day!) for when the package will arrive (if under 25kg?).

As far as i know now,
15/03/2007
07:33:05
Nottingham Depot
Loaded onto vehicle

What does that mean to me? Is it going to be delivered today? Do I need to wait in the house all day? Is it even going to come today? No idea. If I go to the shops or library for some books for 30mins I can be sure (sods law) I will miss them. By the sound of things rearranging delivery is far from simple.

I have been told my parcel will be 1-3 days between 8am-6pm
That is a LONG time to have to stay in the house! If I was given (or even better asked) more precisely when I wanted it or an estimate of it's ETA I would be happy to be in to wait for it!
15/03/07 @ 14:45
Comment from JonS
Hmm..I read through this whole thread.

Firstly for balance, I ordered from Amazon and HDN delivered within 24 hours of it being dispatched. So they do get it right sometimes.

I also called the local depot after reading this to make sure. They answered very quickly and checked and replied very politely and efficiently.

I am sorry everyone here, but if you buy from Amazon, you DO have a choice. You have a choice of free supersaver delivery which will go via HDN for larger items, or you can pay for express delivery which goes via citylink normally.

Even with Citylink, their delivery times are 8-6. So you STILL have to wait in all day potentially. This is NORMAL.

The posters on here who really do have a right to complain are those that did not get cards through their box to say a delivery was attempted. And for those that were in all day, thats even worse. Those are the deliveries HDN should step up and agree to investigate and fix the problem!

I just wanted to inject some balance here.

16/03/07 @ 17:16
Comment from TheDon Sansone
HDN have delivered to me about 20 times during 2006 and all have been satisfactory.

I did however order from an online print company registered in Surrey for 200 Postcards to be printed and delivered to me. I got a tracking number with UPS as the delivery agents and when checking the tracking - The postcards were actually printed in a town in Germany !! They were collected and went through 2 depots in Germany and airfreighted to Barking,UK. This part of the whole process took just over 24 hours.... but then it stayed at Barking for 4 days !!!

Its not only HDN.... I think England has problems in sorting and delivery of parcels full-stop !!!
17/03/07 @ 13:44
Comment from TheDon Sansone
Check this out as the delivery history... they originally shown that the parcel would be expected to be delivered on the 26th, but later the tracking report was rewritten just saying OUT FOR DELIVERY ::

NOTTINGHAM,
GB 28/02/2007 13:01 DELIVERY
28/02/2007 4:44 IMPORT SCAN
28/02/2007 4:43 OUT FOR DELIVERY
BARKING,
GB 27/02/2007 23:00 DEPARTURE SCAN
BARKING,
GB 23/02/2007 23:00 DEPARTURE SCAN
23/02/2007 20:28 A PROCESSING ERROR AT DESTINATION CAUSED THIS DELAY;THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE
23/02/2007 20:28 IMPORT SCAN
HERNE-BOERNIG,
DE 22/02/2007 13:05 EXPORT SCAN
22/02/2007 11:16 ARRIVAL SCAN
NURNBERG,
DE 22/02/2007 4:18 DEPARTURE SCAN
NURNBERG,
DE 21/02/2007 23:56 ARRIVAL SCAN
KLIPPHAUSEN,
DE 21/02/2007 20:17 DEPARTURE SCAN
21/02/2007 18:21 ORIGIN SCAN
21/02/2007 17:00 PICKUP SCAN
DE 21/02/2007 10:53 BILLING INFORMATION RECEIVED
17/03/07 @ 13:48
Comment from KB
I won't bore everyone with the details of my experience with HDN but for some unknown reason whoever delivered my package (worth over £100) left it in a basement dustbin!! How this is a safe and secure location I will never know but I have vowed not to order from Amazon till they change companies.
17/03/07 @ 16:59
Comment from Steph
I will not spend my money with any company that uses HDN. I used to spend a lot of money with Amazon, now I spend it with Play The prices are about the same, delivery is free for any amount spent, and they use Parcel force and the Royal Mail. No problems now.
18/03/07 @ 20:09
Comment from Steph
I once worked for White Arrow, so I understand the problems these drivers face.

They say that shoppers with Amazon have the choice of paying for a decent delivery service like the Royal Mail or Parcel Force or choosing the free delivery option with HDNL.

We actually have a third choice - to use Amazon or not! I told Amazon what they could do with their business as long as they use HDNL.

You drivers also have a choice - work for a decent delivery company, or HDNL!!

This HDNL is the most unprofessional company I have ever encountered.
I really wonder how they get the business they do.
18/03/07 @ 20:18
Comment from Steph
Oh, and I would urge all dissatisfied Amazon customers to tell Amazon why they will get no more business! They may wake up one day.
18/03/07 @ 20:21
Comment from Georgia
I didn't order next day delivery, I ordered 2-3 days with Topshop. Amazingly, I apparently have my item.... which is great, considering I don't, I haven't seen it, and I have had no card. Gotta love them.

Last time they threw the package in my back garden and didn't leave a note.

And the first time, they delivered, but the courier was smoking and blew it in my face. NICE.
19/03/07 @ 10:46
Comment from ay-tech
just 2 help ppl in the east mids i found the adderess for nottingham center the phone number is 01159860431
21/03/07 @ 17:16
Comment from SDA
forget white arrow, forget littlewoods, forget reality, forget b/express. Home delivery network, like ALL new buisness has its truamas, please be patient,,,,, ratio of complaints to the amount of items delivered are second to none,,, it is a name that you will become accustomed to for the better reasons, give them a chance,, we all want chances, and you will see.sda waemur.
21/03/07 @ 19:02
Comment from jamie
i work for hdnl, firstly as a driver and now a manager, i understand peoples concerns about our customer first side of the business, the company has invested thousands on training and asessing drivers, on which a trained customer first champion goes on deliverys with the driver and do tell him the rights and wrongs of his delivery methods, apart from actually babysitting the drivers we have to trust that they are following the correct procedures which are:If you missed the first attempt the driver will try and deliver the parcel to a neighbour, if this is'nt possible they will then leave the parcel in a safe and secure location and out of the elements.
if this is'nt possible then the driver will leave a card stating the date and TIME that delicvery was attemted, they will also leave a UPI number on the back of the card which you will also see a contact telephone number.he card will also tell you that we will try and deliver the parcel againg the following day.
if the 2nd attemted delivery is failed then another card will be left again with a contact number.
The parcel will then stay in the depot for 5 working days then it will be returned to sender.
For the comment about the drivers working hours, due to driving law our drivers are required to be clocked in the depot no longer than 9 1/2 after clocking in
comment about delivering on saturdays:yes we do deliver on saturdays (next,tesco,argos,m&s, interflora) can all verify this
I have seen alot of complaints about the amazon deliveries, as part of the service agreement with amazon there parcels are a standerd 48 hour delivery wich means we aim to deliver them within 48 hours upon RECIEVING THEM IN TO OUR DEPOT, and not from your order being placed, back to the delivery methods, as with any company, you will find people who try to take short cuts, how ever any complaints that are brought to the attention of the managment are dealt with accordingly, recently we have sacked drivers, took them of their routes ect due to complaints and investigations, i can only speak for our depot but hope this has clarified a few points
21/03/07 @ 19:58
Comment from jamie
and if you do have a complaint here you go
Home Delivery Network Ltd , Heathfield Industrial Estate , DEVON , TQ12 6TN , 01626 832545
Home Delivery Network The , Hitchin , HERTFORDSHIRE , SG5 1RT , 01462 421336
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NG , 023 8061 9866
Home Deliver Network Ltd , Lynx Trading Estate , SOMERSET , BA20 2NZ , 01935 432924
Home Delivery Network , Sunderland , TYNE AND WEAR , SR2 8QS , 0191-564 0924
Home Delivery Network , Dafen , DYFED , SA14 8QW , 01554 777877
Home Delivery Network , Warwick , WARWICKSHIRE , CV34 6QP , 01926 311404
Home Delivery Network , Rochdale , LANCASHIRE , OL11 3JR , 01706 352537
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NT , 023 8061 8398
Home Delivery Network , Yate , AVON , BS37 5QZ , 01454 316101
Home Delivery Network , Glenrothes , FIFE , KY6 2RU , 01592 773297
Home Delivery Network , Stoke On Trent , STAFFORDSHIRE , ST6 4PB , 01782 836071
Home Delivery Network , Park Royal , LONDON , NW10 7UA , 020 8961 8774
Home Delivery Network , Bolton , LANCASHIRE , BL3 6AX , 0870-154 5414
Home Delivery Network , Fareham , HAMPSHIRE , PO15 5ST , 01489 581544
Home Delivery Network , Lenton Lane Industrial Estate , NOTTINGHAMSHIRE , NG7 2TG , 0115-986 0431
Home Delivery Network , Gateshead , TYNE AND WEAR , NE10 0ES , 0191-495 2211
Home Delivery Network , Oldbury , WEST MIDLANDS , B69 3EX , 0121-552 5541
Home Delivery Network , East Kilbride , LANARKSHIRE , G75 0YA , 01355 233085
Home Delivery Network Ltd , Newbridge , MIDLOTHIAN , EH28 8LD , 0131-333 3651
Home Delivery Network Ltd , Morley , WEST YORKSHIRE , LS27 0BN , 0113-253 8226
Home Delivery Network Ltd , Basildon , ESSEX , SS14 3DT , 01268 286666
Home Delivery Network Ltd , Mitcham , SURREY , CR4 4HX , 020 8685 1032
21/03/07 @ 20:14
Comment from ay-tech
4 ppl using the track and trace, i have found out that it is very slow updating. to prove it i checked at 9pm last nite same as 8am same morning. checked 730am next morning and sed it was recived in notttingham depot, so give the track and trace a little w8 and see what happens..... Yet again it kind of crp because u want 2 no it there and then, no good l8r when its delivered! Tyvm jamie for the numbers help me alot!
22/03/07 @ 07:56
Comment from ay-tech
got my parcel 2day, very friendly man, i guess that hdnl isnt toobad, lets just hope that it happens again!
22/03/07 @ 19:22
Comment from Tintin
HDN.........Have been waiting in for two days for an item to be delivered.

Have had a varied selection of reasons for failed delivery, Cannot Locate (twice), Carded and refused. How can a driver card an address he cant find, and the same for refused. Both of which I believe are lies as delivery is to a business address (only a small company) but staff are on site from 7am to 7pm.

Have also been told various things from customer services (phone number thankfully supplied on here), the last excuse being that the goods were returned to supplier and a second item despatched (this happened on one day, allegedly). Checked with supplier and this is not the case, they also pointed out that the item would be returned to depot for 5 days for collection.

Now heres the funniest thing, we, as a company are a direct despatch supplier for Littlewoods/GUS who own HDN, they seem to be able to pick up from our company with NO problems.

I like many in this blog I have a number of years experience of purchasing on line, and I can honestly say that HDN are by far the worse, for delivery, communication and customer services.
23/03/07 @ 10:49
Comment from Tintin
Sorry forgot this.

Does anyone know the telephone number of the HDN Reading Depot (Berkshire)?
23/03/07 @ 10:51
Comment from mary
Reading Depot phone number is 0118 9413939
23/03/07 @ 11:08
Comment from davel575
I AM A DRIVER FOR HDNL AND THE NO OF TIMES WE DELIVER TO A HOUSE WHERE NO ONE IS IN WE TRY NEIGHBOURS ECT. IF NO ONE HOME WE POST A CARD SAYING WE WILL RETURN NEXT DAY .CUSTOMER OFTEN SAYS THEY WERE IN .WHY LIE .WE KNOW YOU AREN,T
23/03/07 @ 17:27
Comment from Steph
Jamie, I'm sure if your staff carded on the first attempt, and the item then went to the depot awaiting collection, you'd have far fewer problems. The post office use this system and I have no problem with it whatsoever. Now I use Play instead of Amazon, I get my books and DVDs quicker; if I'm not in on the day, which is usually the case, I simply collect it the next day from the depot.
Your driver never left a card for the last items I had ordered from Amazon. It was only when I checked on the Amazon site that I discovered the items had supposedly been delivered. Eventually after more wasted days, HDNL told Amazon they had left the parcel in a secure area, (where was the card left, I asked)and then it was suggested that I check with my neighbours to see if they had received the card or the parcel. That was the final straw. I lost patience with both Amazon and HDNL. It will take a lot more than reassurances to get my custom back. The only possible reason I may stop using Play is if they begin using using HDNL. I would rather pay a little more and collect my goods from WH Smith's store delivery service.
Your company really needs to get its act together, and your drivers need to stop making lame excuses and whingeing about how many people cannot be at home waiting for this "Home Delivery" and how they don't deserve this service anyway.

Steph
23/03/07 @ 20:37
Comment from jcm
I'd been at home all day today waiting for an Amazon item to be delivered, and no courier turned up. I'd been tracking the "parcel" on Home Delivery Network's website, and this morning I noticed it'd been LOADED ON VEHICLE, but when I looked at the website again this evening,it said UNABLE TO DELIVER and CARDED. Well, there was NO card through my letterbox or anywhere, and no vehicle turned up outside my door, because I've been waiting all day for it. For a courier service to tell such a blatant falsehoods on their website is despicable.
23/03/07 @ 23:03
Comment from jcm
I forgot to add, according to HDN's website, my parcel is back at the local depot. I will be ringing them tomorrow and try to collect the parcel personally, because I don't feel the need to be fobbed off with more lies and "phantom" deliveries. They wanna watch it--they'll soon put the spooks out of business.
23/03/07 @ 23:14
Comment from Steph
I hope you've complained to Amazon jcm - I wonder just how much aware of this problem they are. I am sure we are only a very tiny tip of an immense iceberg here - most people won't be aware of this site to help vent their feelings and state their frustrations.

Steph
24/03/07 @ 11:50
Comment from chris
has any1 oreded a ps3 of amzon, which use HDNL and still have it been "sorted"
24/03/07 @ 12:09
Comment from Stephen
Ive ordered a ps3 with an expected delivery date of 23rd of march and its still says it being 'sorted'. After phoning HDN I was told its actually another 2 hours further away in Birmingham. What shoddy service and complete different information than order tracking. Hope amazon will stop using this f grade service.
24/03/07 @ 16:15
Comment from jcm
Steph, I did contact Amazon about how dire HDN were, and told them in no uncertain terms about the anger I felt, especially after spending all day at home waiting for my Amazon item to arrive (to no avail.) I basically labelled Home Delivery network as a cowboy courier service, and I don't think Amazon liked that much, because they replied that they found the service offered by Home Delivery Network to be "excellent." Maybe Amazon are on a 12 month contract with HDN and have to lump the poor level of service till the contract expires, or else HDN will sue them if they terminate the contract prematurely.
24/03/07 @ 16:48
Comment from jcm
Stephen, I totally agree, HDN's website tracking system is the pits. If you email or phone Amazon about your delivery woes, then maybe they'll do something in future. Like Amazon told me, they value any kind of feedback, as it helps them to provide a better service to their customers.
24/03/07 @ 16:57
Comment from Steph
When I complained to Amazon, they said they had had other complaints and were treating it as a serious matter, but, they said, I would not be made privvy to any outcome.
Amazon have lost my respect as well as my custom (They offered me a £3.00 voucher)and they know what they can do with that!.

Over £200 of my custom has already gone to Play since Amazon lost the plot, and there will be plenty more to follow, as Amazon will be aware!

So come on someone at Amazon - what exactly are your thoughts about this??
24/03/07 @ 19:45
Comment from Steph
(To give Amazon the opportunity to reply, I sent them a short email with the URL of this site.)

24/03/07 @ 19:54
Comment from Steph
Wow - I received a response from Amazon within literally a few minutes!!!

They did say they appreciated my feedback but stressed that "the service offered by HDNL to be excellent and this is
primarily the reason why we are using their services"

So there you go - everything in the garden is rosy. We must be the tiny, unfortunate minority guys!

I think I did the right thing by moving to Play
24/03/07 @ 20:19
Comment from Sid
I ordered large electronic item of amazon, two weeks ago after one day HDN had sorted it in its depot in Oldham near manchester. It's still there.
25/03/07 @ 13:19
Comment from jamal
I have been tracking the "parcel" on HDNL website early in the morning and noted LOADED ON VEHICLE, when it did not arrive later on in the afternoon I looked at their web site it said UNABLE TO DELIVER and CARDED twice within the paste of 5 minutes. I agree for a courier service to tell such a blatant falsehoods on their website is despicable.
27/03/07 @ 16:55
Comment from Diane
Guess where the Home Delivery Network driver thought would be a good place to leave my parcel? Outside of the house, in a RECYCLE box!! Can you believe it!! I mean, anyone passing the house could have taken the parcel, not to mention the RECYCLE people!! Why on Earth is Amazon using this company?!?
27/03/07 @ 19:48
Comment from Steph
Have you asked them Diane? They told me that the service HDNL provide is "excellent".

Something is not right somewhere!

I would be interested in what their response is to other complaints.
27/03/07 @ 20:39
Comment from Tango
I received my PS3 yesterday at 9.30AM.

I ordered from Amazon and it does state on the site that its 2-5 days and it did give me expected arrival from 23-29th March.

I was at work on Monday and I was carded and its said it try the next day and hence it arrived so I agree with davel575.

The only gripe I have with them is the updating of the website as its slow and updated every 12hrs, which I think is unacceptable

I may have been a lucky customer

Tango

Kent
28/03/07 @ 08:54
Comment from Jim
If you're looking for a depot telephone number try google maps. Search for businesses in a particular area, worked for the new cross depot anyway. Whether getting that phone number helps however is another thing.
28/03/07 @ 18:32
Comment from jamie
back again , reference to the ps3 situation, our depot delivered over 350AMAZON ps3's on the official launch date:23rd
and yes despite loads of advertising and build up there were still customers not in, about the collection at depot, the main reason that we try to redilver the parcel as it is part of the service level agreement we have with the various companys how ever any customer who wishes to collect from the depot just has to phone the number on the back of there card or phone the respetive number i posted last week
29/03/07 @ 19:20
Comment from nigel
Well Amazon, which golf course was this deal signed on! Now don't get me wrong if I'm not in a hurry to receive something then super saver is fine, assuming of course that there is some way of actually receing the goods ordered. I received my first card today, no delivery numbers listed hence they can't help you. I'll get my next card tomorrow when I get home after work (yes guys, we do that, thats how we buy things!) at 9pm an hour after their call centre closes - oh, and I assume it's called a call centre because you just call and call and call in the evenings. So, I wont be able to speak to hdn until Saturday, assuming the call centre answers of course. That means that whatever they can do to deliver the parcel won't happen until Monday at the earliest, when I'm back at work. I don't suppose you can pick parcels up from this lot can you? Didn't think so. That'll teach me for not spending £4.79 to get the post office to deliver it.

Amazon, dump them before we dump you!
29/03/07 @ 19:28
Comment from Mike
I've been "carded" three times in a row, but have yet to see a card!

Was in all day today (100% guaranteed for jim, james) and definitely not one attempted a delivery, despite the huge sign outside the door because woman at depot (who wouldn't talk to me until I explained where I got the number) thought the driver couldn't find it.

This is New Cross by the way, number is 0207 7321444.
29/03/07 @ 22:16
Comment from Steph
Why do HDNL drivers (and managers, presumably) think that people have nothing better to do do than stay at home, waiting just in case a friendly HDNL driver just might turn up????

People (many of us) have to work to buy these things you are allegedly trying to deliver. Comprende??

Or are you just going to launch into another "Well you shouldn't order things if you can't be at home....." routine.

Hell's Bells!!!! You are supposed to be providing a SERVICE!!!!!!!
30/03/07 @ 17:25
Comment from Steph
I've dumped Amazon already, Nigel!

I gave them the chance, and they told me what an excellent service these morons are providing.
30/03/07 @ 17:29
Comment from Celticchick
HDNL are either incompetent or dishonest. There is no other explanation for their total and utterly dismal performance. Every single time they are the carrier I have this fiasco where they claim to be attemping delivery and leaving cards but there are never any cards. The fact that they refuse to give depot contact numbers speaks volumes. I have now told companies that I will not buy products from them if they use this courier and am kicking up an almight stink with anyone who might listen and put this bunch of cowboys out of business. They do not deserve to be in business. If big boys like M & S, Amazon etc get enough complaints they will take away their business. Some of the problem seems to be them being used as subcontractors which muddies the waters still further.
I think I might get the tv consumer boys onto this as well.
If anyone can give me a contact number for the newhaven depot I will be very grateful.
31/03/07 @ 13:51
Comment from Celticchick
and jon - i have also had the experience of being in all day when they claim to have called - and I would not mind so much if I missed a delivery if they would just leave a darn card as they claim to - cos honey you may be doing your job right but some drivers sure as heck ain't. How do you explain that every SINGLE time I have a delivery from HDN it goes wrong? That driver doesn't need babysitting he needs sacking.
31/03/07 @ 13:56
Comment from CR@GZ
Before people start to totally discrace the HDNL can I point out that HDNL is the uk's No1 Courrier formerly known as Buisness Express and is / always has been part of the same company Littlewoods (catalogue) The whole company is known now as Shop Direct Group. As for the dissgruntled customers .. If only you new how much hard work me and the rest of the staff put into sorting all your parcels Loading 60 ft trailers day in day out full to the brim ready to be sent to our delivery guys then on to you people, It involves alot of strain , and way too much stress from the slave driving management too make sure you get your orders on time and in good condition .. we pick / sort /pack / deilver millions of parcels per week (more than royal mail!!) 365 days a year .... So obviuosly there will be some small problems with certain customers. And as for taking custom away from hdnl ... mmm that would be good in one way for me .. It would mean less breaking my back trying to sort and load all your damn tvs, furniture, clothing , knickers you name .. You must think we have it easy.. the answer is we dont. But overall we do give you a good service and just for info purposes .. The amazon Contract is worth £10 milion per year (thats alot of PS3's , tv's , books .. u name it) delivered using our 24 hr working system so it would take a hell of a lot of custmomers to for HDNL to loose the contracts and 1 more thing If you do not get your orders delivered on time .. this is due to the contractors not shipping the items to us on time or in most cases they provide us with the wrong customer details on the items labels which means they have to be returned or relabled. So just try to remember whats involved here, Its not just a simple From A to B delivery service, theres all the other things involed in this from labeling to security and times this by 1 million per week then you might just have an idea how big of an operation this really is and that overall we do a good job otherwise we wouldnt be the UK's number 1 and Largest Courrier service :) If anyone posting here would like any info regarding what Really happens with your orders with HDNL mail me at cragz05 at hotmail co uk and ill try to answer them
01/04/07 @ 18:00
Comment from Ade
You can get any HDN Depot phone number simply search 192, just enter Home Delivery Network and the town and it should come up, it will even give you a map.
02/04/07 @ 12:44
Comment from Simon Turner
One of the worst companies i have ever had the misfortune of dealing with. Im used to ineptitude of home delivery companies but HDL are by far the worst. They have attempted to deliver three parcels and failed on all three occassions to deliver on the reaarnaged day. I actually now refuse to deal with companies that deliver via these wasters. I only managed to get a delivery was by emailing the whole managerial team. Try them on wlater.blackwood @ hdnl .co .uk, chris.bowden @ hdnl .co .uk, frank.henderson @ hdnl .co .uk, keith.milum @ hdnl. co .uk, devon.beckford @ hdnl. co. uk, sally.reed @ hdnl .co .uk
02/04/07 @ 15:50
Comment from Cr@gz
Simon

Not only do I work for HDNL but im also a customer , and I can honestly say Ive had no problems with the delivery side, each parcel has arrived on time , in good condition and even the diver was a nice bloke too. If your parcel did not get delivered after 3 attempts then i can only assume you wasnt at home waiting for the parcel on the specific dates they were supposed to be delivered. What should our drivers do ? stand at your door step all day waiting for you to collect ?. Defontatly not , they have far too many other customers waiting for items and its impossible to please everyone.
03/04/07 @ 07:23
Comment from Cr@gz
crazy if you ask me iv waited 5 weeks for a set of three suitcases to be deliverd i rang again today and told they had been sent out on the 3rd of feb still waiting then i was told they have been put down as a lost parsel .ha ha how can you loose a box the size of three suite cases .wen he dose decide to deliver he trys not to knock on the door and leave them in a very small shed at the front of my house and never leaves a card .unbeliveble when the delivery driver lives next door to my daughter dont you think .iv tryed ringing but get no were .think it needs investigating myself .

5 weeks is a long time, and i probably know the reason as Ive had to load alot of those suitcases lately,the problem with them is when they come down the shute to the converyor belt which I load onto the trailer the packageing is poor quality and they often rip open on the way down to me, If we come across damaged packages in the sortation centre we then have to send them back to another department called Discepancies, where they await inspection from the staff in that department, esentially could take a day or two as this department is low staffed, this also means the parcel is effectivly lost in transit and untrackable on the track and trace system until the parcel has been inspected and deemed suitable for scanning back into the system then sent through the system back to me or the relevant depot trailer loader.Once these trailers are loaded they are then sent to its main depot (specific towns), Ready for the drivers at those depots to deliver them.. This whole process could delay your parcels deilvery up to 5 days but it is rare.
03/04/07 @ 07:45
Comment from Simon Turner
Cragz, the whole point of my complaint is that i was in. ALL DAY.Its no reflection on the driver its just very clear that the company is INCOMPETENTLY MANAGED. My door fronts onto the street, so no claim can be made that they attempted to deliver and i wasnt in. I just thinks its farcical that any company can operate in such a way. I now only use companies that deliver via royal mail. at least if they deliver and i am not in , i can collect it from the depot. Like most people, i work 9-5 and have to take a days annual leave to wait on for items not to arrive. Why is this? Tesco, Argos, Ocado can all manage to deliver reliably in a slot of a couple of hours. Why cant HNDL
03/04/07 @ 10:10
Comment from Ade
I've read all your moans and groans but the point is that home delivery is not as easy as it may seem, and yes you are all going to come back at me with this and that but I have got many years under my belt working in the home delivery parcel game and I am not going to bore you all with the many stories I could tell from both sides of the fence.

I will say one thing though, it may not be much consolation to all you unhappy customers of HDNL, but if you think they treat their customers badly they certainly don't treat their people any better. I worked for HDN and its not good, I still work in the parcel distribution industry and its nice now to work somewhere you feel appreciated and rewarded, there is life away from what is a company that has a constant ''blame culture''
03/04/07 @ 12:11
Comment from Cr@gz
Firstly ..
Well said Ade couldnt agree with you more.
Ive worked at HDNL for the last 8 years and I will admit I often wonder what the hell im still doing there,It would be true to say that the staff are treated as bad if not worse than some of these customers are and maybe that is where the company is at fault. Its not exactly a nice environment to work in and the only good things about HDNL are the "perks of the job" like having 26 days a year holidays and the 15 days "bonus days" as i like to call them (sick pay scheme).
So i do agree that if the staff were treated better and the management got there acts together then the perfomance of the staff would increase resulting in an overall better service to its customers.

But Obviously a company with a £100 million a year profit margin would consider its self highly successfull and would not be in any rush to sort any of the issues mentioned here, even though the companies slogan is "putting customers first".
04/04/07 @ 07:52
Comment from mSm

Hi
I have ordered from Amazon in the past and this is the first time my parcel has gone to HDNL.

I missed the first delivery - fine - could be expected to be in (before all the HDNL employees, say 'shouldnt have ordered something if I woudlnt be in for it - Amazons notification stated it will arrive within the next 4 days - am i supposed to take 4 days off work?)

Anyway a card was put through door and that was fine - no complaints (so far) stating a re delivery will be attempted today.

Today i happen to be at home ALL DAY... and about lunchtime I called the Park Royal depot to find out if they can advise where my parcel is on the route - not an exact time just a rough idea. Guy was very helpful and went on to say that parcel was despatched from Wembley office and duly gave me the number.

I called Wembley and spoke to someone less helpful...

he answered my questions with - we are the depot, we dont talk to customers, call Cust Services.

I reasoned that potentially they wouldn't know specifics, still he droned I should call them.

I asked the following specific questions -

Do you know (from your records) which van and route my parcel is on? - YES
Do you have ability to contact driver - YES
Can you find out where I am on route (as i need to go out fro 15 mins) - NO you are a customer, we are a depot and dont speak to customers. Call cust services in liverpool they can advise.

Will they be babel to give me specific info I have asked that you are refusing to give me - Call cust services in liverpool they can advise.

So I called them. Operator seemed helpful, but of course all she could say was your delivery is on its way and can arrive any time. I relayed the story - can you call the depot as they CAN get the info but WONT get it for me - No we cant make outgoing calls.

So its now 1731 - no delivery. I have been told that they deliver 7am to 7pm, but from Amazons tracking note...

yesterday the timings were -

Date Time Location Event Details
Apr 03, 2007 04:24:21 PM WEMBLEY DEPOT UK Arrival Scan
Apr 03, 2007 02:57:00 PM WEMBLEY VAN UK Delivery attempted - recipient not home
Apr 03, 2007 07:17:44 AM WEMBLEY VAN UK Out for delivery

so is he still out an about today..


i will let you know just after 7 - oh and even though THEY may not turn up, its up to ME to sort out a redelivery - dont they have phones that dial out, dont they care about the customer.... but we arent the customer - we arent paying, its Amazon that are paying.....

More later
04/04/07 @ 17:36
Comment from Steph
I agree that the management are to blame Cr@gz, and I do sympathise with what some of you drivers have to put up with.

You mention the high profits, and I expect that that is all that matters to them. I suppose that we the public are not classed as "customers" of HDNL though, they will be the companies like Amazon that are also making a nice profit. Hence the contempt for us and the severe lack of "customer services".

In return I have contempt for Amazon and HDNL as companies, and I will not be doing any business with them if I can help it.
04/04/07 @ 17:38
Comment from Medi
OK, Im reading this and I can see that Im not the only one who now hates Home Delivery Network.
They are useless- they have this no 08701545400- but no one there knows anything - in fact they are thick.
SO after I have waited 2 days for my delivery- and HDN lying that they have left me a card- funny as I am home alll day- havent even been to shop and they discust me! I have finally found out which depot item is- Its in NEw cross- So call 118 118 - as HDN will not give you numbers- they say they dont have them- thick and useless! so call 118 118 and get the depot number- and they can acctually contact driver for you and get the time and info for you. New Cross Home delivery network depot number: 02077325595.
05/04/07 @ 10:29
Comment from jools
I myself have recently been a victim of Home Delivery. I groaned when I read the threads on this company - the majority of which contained negative reports and feedback.

I am in the process of writing a letter to the CEO of the entire Littlewoods Shop Direct Group who owns many companies including Home Delivery.

'Putting the Customer 1st' is not I think a priority of theirs. A typo maybe for '1st' should read 'last'?

I ended up having to fetch my parcel from the Wembley Park depot. Defeats the object of paying for a courier service really when you have to collect it yourself, doesn't it? Why can't the companies see sense and deliver when we are not working??? City Link aren’t much better.

From my hellish experience it seems that their staff are not trained properly and there are inconsistencies with what they tell the customer. The company also needs to look more closely at the competencies of its employees. I am certainly not impressed with their customer services and the depot staff.

The depot at Wembley I think typifies their service nationwide - it is a very dirty and run-down place, the staff are flippant, the location a mystery to find and they treat you with no respect or courtesy.

I have done some research and found out that the Head Office is indeed in Liverpool - address FIRST FLOOR, SKYWAYS HOUSE SPEKE ROAD SPEKE LIVERPOOL L70 1AB. I found this through 'Snoop4 Directors'. It didn't take long to find their number listed. Funny enough Littlewoods Shop Direct Group site lists an 0870 number but thanks to saynoto870 here is their Head Office phone 0151 432 1000. If you want to get to the very top man in charge he is called Mark Newton-Jones, Chief Executive.

Sadly I believe that it is another example of where mass mergers, take-overs of smaller companies and ruthless corporate development has ruined everything. Nowadays it seems that companies are purely interested in making profit sadly at the expense of its staff, company policies, the service it provides but more importantly the customer. I have given feedback to the sender for info.
05/04/07 @ 17:16
Comment from Danielle
Hello everyone,

I have no idea if this has been announced in previous posts as I have not read them all yet, however, I just had a long chat with a chap at Amazon's customer services regarding my current troubles with HDNL and asked if Amazon intended to stay with them as it was putting off a lot of people from ordering. I am pleased to say that this chap told me that Amazon did NOT intend to extend their contract with HDNL due to the cheer amount of complaints they received.
So people, let's hope the contract runs out soon, and that Amazon use a delivery company staffed with people who do their job properly.
07/04/07 @ 13:49
Comment from Steph
That's interesting Danielle. However even if what this customer services rep has said is true, Αmazon won't get me back. I was a good, loyal customer for many years until HDNL came on their scene. After I complained several times, Amazon finally told me that HDNL were providing an excellent service. That was NOT what I wanted to hear. I promptly began shopping with Play, who offer an equally extensive range of products at similar prices, however postage is Free regardless of the cost of order, and they despatch via Royal Mail and Parcelforce. Just what I need! And no problems.
09/04/07 @ 18:18
Comment from Laura
Hey Guys,

I've never dealt with this company personally but my colleague has had problems with them today where the driver refused to leave the items with a neighbour and would not wait 5 minutes for her mum who lives around the corner you can see her front door from my colleagues house to come down and let them in.

My colleague had been assured that the delivery man would call when delivery was 10 minutes away, no call was received. she cannot get hold of the depot and everyone at HDN seems to be being very "not our fault" about the whole matter.

If you go on the BBC website and type WATCHDOG in search they have an easilty accesible contact us form where they will investigate all complaints.

lets hope they can get some sort of resolve!!!!

Good luck!!!

Laura
12/04/07 @ 18:57
Comment from Paul Hoolihan
The telephone number for HDNL deliveries in the Manchester area is 01706 355223 for other areas ring 0870 1545400 or go to saynoto0870 com to find a geographical phone number in your area. Good Luck.
12/04/07 @ 19:33
Comment from Renzo
Well, HDNL have managed to complete (or even attempt) exactly 0 out of 6 deliveries from various sites to my house since November, and their online tracking system says I've been "Unable to deliver: Carded" eleven times. Needless to say, I've never received a single card, and (as is probably expected in these stories by now) was actually at home on two of the times I was supposedly "Carded".

Why lie? Is it to break up the unacceptable but never-explained run of "Unable to deliver - Not attempted"s which proliferate every online tracking report, which might otherwise jeopardise the contracts with suppliers?
13/04/07 @ 12:17
Comment from MEO
I am also having problems wih HDN and not receiving much help from the 0870 number on the card. I phoned them orgainise delivery for the today as I am off work but no parcel has arrived. They say depots fault for not sending package out and they don't know why. They also don't seem to care there is a glitch in there system. Do these incidents get audited and followed up?

Phoned them to ask them if I could pick it up and they said no problem, they would phone the depot and let them know. Would not give me the depots number as they can't aparently, (I sure they could if they tried) so I got it from 192 instead.

The lady at the depot was exasperated that the helpline keep sending customers to the depot, she says they generally need 24rhs notice incase the package is in a van or not sorted. She also said she had no record that my parcel was meant to be delivered that day, however she was helpful and did say that she would sort it out. Yipee.

Now I just have to make a 1hr 45min round trip on my day off.


For those in the Glasgow area your depot is

Reality
12 Stroud Rd
Kelvin Industrial Estate
East Kilbride
G75 0YA

01355 233085

13/04/07 @ 12:21
Comment from jason coldwell
newhaven phone number

01273 516197

14/04/07 @ 22:00
Comment from john watson
No wonder the company are laying people off.
14/04/07 @ 22:09
Comment from Robert
Was left 2 cards for failed delivery. Cards had NO PARCEL NUMBER. I called to inquire about the package I was told that no assistance could be given without a parcel number! When I asked this cretin if I could speak to a supervisor he told me that I could only speak to a supervisor if I had a parcel number. If I could swear on this site I would but I don't want to be deleted. The HDN is a complete farce and should be put out of business.
16/04/07 @ 18:07
Comment from John watson
If the driver had to wait 5 minutes for every customer he wouldn't get all his delivery's done, think about it. Plus with collections make sure they are wrapped ready to go. don't expect the driver to wait 5 minutes while you wrap ot.....thick some people are.
16/04/07 @ 20:58
Comment from Louise
I received 2 cards (with no parcel number) & called HDNL following 2nd attempt to re-arrange delivery for the following week. I then received 2 more delivery attempt cards that week even though I had told them I would be at work...doh! When I then called to tell them this they said they could hold the parcel for 2 more days if I could collect it from the depot (about 15 miles away)which I agreed to reluctantly. The depot were supposed to call me following day with the details - when they didn't call the next day, I called HDNL again to find that they had returned the parcel to Amazon!!! I was so annoyed that after the unapologetic person at the call centre kept repeating that there was nothing he could do, I asked to speak to the supervisor who was of course unavailable but would call back...that never happened.
I have since complained to Amazon who have acknowledged my complaint but claim that they think the HDNL service is excellent so I referred them to this website.
16/04/07 @ 21:07
Comment from Steph
Louise; Amazon told me the same. Do as I did and shop with Play. They have the same stuff mostly at the same prices, and they do not use HDNL. Their delivery is free for all items. Amazon lost out on another £369.00 order from me today - a camcorder which I would normally have ordered from them until they told me how good HDNL are. I now class Amazon as on par wth HDNL - A bunch of idiots, as evidenced by John Watson above!!!
16/04/07 @ 22:03
Comment from Haykey Ashton
Home Delivery Network, what a joke! I don't have access to a computer often and was unable to use the online tracking service. But when I did I found that HDN tried 4 times to delivery my goods of which the money was taken from my account quick enough. But was a card left to say that they have tried, also, my neighbour works from home, do you think they tried leaving it with him, no. Well I do not believe for one minute that they acutally tried at all. And thanks to this site, I was able to get a number to call them. Well delivery will be rearranged for tomorrow, we shall see but i am not hold my breath!
18/04/07 @ 12:01
Comment from Amy
What an absolute joke, I have waited in for 2 days for a parcel delivered by Home Delivery Network. According to my tracking report they have attempted 4 times to deliver my parcel.
A bit fat lie!
I have not left the flat for 2 days, taken time off work in anticipation of this delivery and am now told they have attempted delivery but there has been no answer.

Perhaps the ability to pair up an address with a door number is not a prerequisite for working for HDL?
18/04/07 @ 15:50
Comment from Steph
...or the ability to string coherent sentences together, apparently...
18/04/07 @ 17:27
Comment from Ade
I think my sentences were and are quite coherent.
19/04/07 @ 08:33
Comment from danielle
well i aint never had a problem with home delivery, my parcels always come on time and my delivery driver is really friendly and polite u couldnt ask for a better driver
19/04/07 @ 16:02
Comment from danielle
im talkin bout the norwich hd
19/04/07 @ 16:05
Comment from Steph
You and and at least one other are exceptions Ade. Besides, it seems you had the good sense to leave HDNL.

I haven't heard any senior staff of HDNL make their excuses, nor has anyone at all from Amazon tried to defend their stance.
Is this discussion beneath them? Or do they simply not care!!!
19/04/07 @ 19:09
Comment from Cr@gz
This thread is defonatly turning into an anti-hdnl thread and its still getting longer by the day, its that popular i feel like starting a proper webpage/forum just for all you very happy HDNL customers, how about wealllovehdnl dot com ? sounds good no ?

Look I work at one of HDNL's national Distribtuion centres which are the backbones of the entire delivery network and and im going to let you all in on a secret, our Centre and no doubt most of the others have been receiving monthly news letters for some time now, which talk about this and that with regards to the company, Plus theres other things involved but they are supposed to be starting a website where we can all register, and browse aswell as have our say about certain things in a forum type blog .. believe you me this will veiwed by many workers including a number of managers so what ill do is , once the site is up if it isnt already, ill post the web address here then you can all feel free to join up and post all these comments there , You will no doubt get the attention of hell of alot workers and managers and at the same time be able to get your points across directly.

But if any of you people want to take your matters to the very top then i suggest trying to contact The Barclay Brothers ... there the twins who run this whole show, but i must say you would probably be waisting your time .. I imagine it would be like trying to contact the royals directly .. impossible :)

Got any questions ? maybe I can help ... cragz05 hotmail uk

20/04/07 @ 05:41
Comment from dywana
have a problem with your parcel,do what i did and phone the sort direct on 01905 615561 or even better you could try the boss on 01905 615547
20/04/07 @ 12:32
Comment from james loveday
I have never in my life ever had the misfortune of having to deal with a company such as this. I had bought a parcell of ebay and the seller promised immediate dispatch which when I had to use my tracking number this was true. However the courier firm promised 2-3 days delivery. This was not true because I had to wait over one month for the item and could ony recieve it once I had it sent to ny next door neighbour. This company said that my home address did not exist. But they delivered it to the house number one up from my own, Perhaps somebody can tell me why when one of their vans passes my house almost twice daily does a parcell sit in the depot for a month and why my house does not exist especially when I'm writing this in my kitchen.
23/04/07 @ 11:27
Comment from anthony knight
Agree with all of the above regarding the useless service provided by Home Delivery Network. In this day and age, to expect someone to do what they say and arrive on the day they say they are coming is obviously just too much to ask. I have waited in all day and guess what...no delivery. Thank you so much to dwyana for the phone numbers. You should speak to the control room and ask for Thelma on 01905 615547. She told me that the depots are open from 6pm in the evening so the best bet seems to go and pick it up yourself! I tried calling BT who use this service, but of course, BT, ironically for a telecoms company don't answer the phone either!!!!
24/04/07 @ 18:02
Comment from Andy Lane
A Fair and Objective assessment. I had a package due for delivery using the Free Delivery option from Amazon. I got kind of worried when I read the stories here - and when I saw the status of my delivery as "Unable to deliver Carded". My delivery address was a 24 hour facility with security all the time on the front desk, and no letterbox! However, an e-mail as suggested by Simon Turner (Above 02/04/07) to the team at HDNL seemed to work. I got an immediate reply, "YEs, the driver had tried to deliver to the wrong address", and the package arrived correctly the same day.
25/04/07 @ 09:35
Comment from allen
3 calls to HDNL; each time a different story. Finally get through to the Park Royal depot using the number above - turns out it's open till 8pm (which the standard HDNL call centre denies). On mentioning this little anomaly to the person at the depot he says they don't tell customers they're open till 8 to encourage them to come sooner. Beautiful.
25/04/07 @ 12:07
Comment from Simon
I to have stopped using Amazon due to their inexplicable allegiance to the joke that is the Home Delivery Network. As recommended above, i now use Play. Basically, the same Amazon but they use the Royal Mail. Even if i am out, they leave a note and i can collect from my local post office. Please people, see the light. Its time to make our voices heard to put an end to appalling customer service. Boycott Amazon. Boycot the home delivery network
25/04/07 @ 13:22
Comment from Steph
You're right Simon! Play offer free delivery on All orders, no matter how small. Several other companies do too, so I think that Amazon will soon start losing out to competition. When they started out, they were good, and had no competition. Now they're not-so-good and there's plenty.
25/04/07 @ 20:41
Comment from Vicky
I placed an order with Topshop and homedelivery network were due to deliver to my work address. The tracking shows they tried to deliver twice yesterday and left a card, well we dont have a post box so i'd like to know where they left the card!! Topshop customer service numbers are all un recognised so i managed to get the home delivery number from here!! The lady tried to contact the driver and said she was sorry but this perticular driver never answered the phone and therefore there was no way to find out where he was trying to deliver too!! It is a complete joke!! How can you not have any way to get in touch with your drivers... apparently it is on the van to be delivered again today... i'll be having words with the driver if the package turns up..although i dont hold my breath !
26/04/07 @ 10:16
Comment from newc
They have a freephone number for customer services! It is 0800 0515506

Be warned, they can take a while to answer, but the woman I spoke to was polite and as helpful as can be expected when telling me my parcel won't be delivered when amazon said it would be. This seems to be amazon's fault though, not hdnl's. Amazon have now changed their site to reflect the real delivery time for this item.

Annoyingly however I can't collect from depot as amazon stop them from doing this! If I'd been a customer from another firm then I'd have been allowed to collect :/

I got the number off someone at a depot, number obtained from google maps.
26/04/07 @ 10:17
Comment from Shropshire Lass
Does anyone know the address of the Wrexham Depot please - just spent 12 mins on phone to be told they can only deliver 9 - 5 pm Mon - Fri - no good for us working girls. Parting shot from operator - you can collect from our depot in Wrexham await a phone call back. Also recd 2 cards but tracker system says 3.

I ddint choose this delivery company telegraph living did.
26/04/07 @ 18:27
Comment from Caty
I have read most of this string and agree completely with those people who said it's not good enough a) to expect the real customers to be in from 7am to 7pm and b) to expect to be able to hide from us by not publishing contact information.

I did not chose HDN. My supplier did - and they're the only supplier in the UK of the goods I need. HDN's website says categorically that they deliver on EVERY day of the week, but this isn't true. Most people work Monday to Friday, 9 to 5.30. So even if you know what day to expect the delivery (and Jon et al - thanks for the comments about it being 'home' delivery so you need to be at 'home', but when? 24/7, 7 days a week, 52 weeks a year, in case?) I've worked out that you've got a 20% chance of being in, assuming that you take 1/2 an hour to get to work. Which I don't. I leave at 7.15 and arrive back at 6.30. Not only do I have no chance of being in, the depot addresses are not on HDN's website and the only number I've got I need the parcel number for - which the driver hasn't written on the card.....

I would say I'm never in when any deliveries are attempted, regardless of the carrier, but it's only common sense and basic good customer service to give your customers access to information so they can help themselves, like putting the depot address on the card. And it'd save you a lot of trouble delivering and redelivering too.

And, while I'm ranting, someone (I forget who) hit on the real problem ages back in this discussion. Delivery companies in this country are chosen by suppliers, who are the 'clients', and those of us who are in need of the customer service are forgottten. Had it been an option for me I would have happily paid extra to have Royal Mail deliver. But it wasn't, so I'm stuck.
27/04/07 @ 19:38
Comment from Steve C
My experience this week:

I paid for next day delivery. I spent all day at home and got no delivery and no card.

I checked HDN's website, and it stated it was delivered, but this was only updated after their phone lines were closed for the day.

I rung next day and was told it was delivered to a neighbour. The call center staff member was very polite though, and appologised.

My suspicion is the driver was lazy and tried to save time and energy by dropping off my parcel to my neighbour while he delivered their parcel.

Off topic: I rung Dabs, who the order was through to try and get a refund on the extra delivery charge I paid for next day delivery. They just stated "It was delivered next day", so a double whammy of bad customer service!
01/05/07 @ 10:14
Comment from Steve C
My experience this week:

I paid for next day delivery. I spent all day at home and got no delivery and no card.

I checked HDN's website, and it stated it was delivered, but this was only updated after their phone lines were closed for the day.

I rung next day and was told it was delivered to a neighbour. The call center staff member was very polite though, and appologised.

My suspicion is the driver was lazy and tried to save time and energy by dropping off my parcel to my neighbour while he delivered their parcel.

Off topic: I rung Dabs, who the order was through, to try and get a refund on the extra delivery charge I paid for next day delivery. They just stated "It was delivered next day", so a double whammy of bad customer service!
01/05/07 @ 10:20
Comment from Tanya
Sorry I dont have more time to read all the comments but the comment from HDNL employer Jon (16.02.07) for me, sums up the attitude of HDNL Customer Service, or should that be 'poor customer service'? Customers always order goods for home delivery, but unless they’re given a delivery date, how can they be expected to ensure anyone will be in. I was given a timeframe of 3 days, well I for one cannot give up 3 days annual leave to wait in for a parcel. Last Tuesday I was left a ‘calling card’ by HDNL with no parcel number (luckily my Amazon confirmation email had already supplied this) the card said they would deliver on the next working day. I telephoned the national rate number and was on hold for some 15 minutes (admittedly they do tell you how long you’re likely to be on hold but what can you do when you need to get through to them but wait?) when I got through to ‘customer service’ I explained that I would not be in the next working day and I wanted to arrange delivery on a day I would be in. I was told, ‘I’m sorry but you cant arrange redelivery until you’ve had your second card’ so I said, my second card will come tomorrow but I shall be at work so what’s the point of that?’ the call handler insisted I could not arrange redelivery at that point. Wednesday I get home to find another card (still no parcel number on it) I call them and have to hold again, I arrange delivery for Friday, Friday comes and I wait in all day, no parcel, no card. I call at 1.45pm to say they’ve usually come by now I don’t think they’re coming, can you check with the driver. Only to be told that as drivers are not given company mobiles they cannot be contacted I would have to wait until 7pm to see if it arrives. At 6.30pm I call again (hold again) to say its nearly 7pm I don’t think he’s coming can I arrange redelivery for tomorrow (Saturday) to be told ‘I’m sorry but they don’t deliver on Saturdays, you’ll have to wait until 7pm if you want to arrange redelivery’ at this point it is minutes to 7pm because I’ve been on hold so long. At 7pm there is still no show so I call AGAIN to say I’ve lost a day’s annual leave and they haven’t been. They say they’ll get a supervisor to call me back. Saturday morning I get a call, I explain the situation and say can you deliver it to my neighbour on Monday (after arguing the toss because she says it should really be a next Tuesday delivery and I point out that actually it should have been a YESTERDAY delivery) she agrees. On Monday I decide not to go to work because this book is valued at £50 and I don’t want it to go astray so I wait in. I sit upstairs reading and decide to load the washing machine, I cannot believe it, - armful of dirty laundry walking down the stairs and I see a ‘calling card’ in the letter box (still no tracking number) – my doorbell hasn’t chimed all morning! I ring them and say what is the point of coming to an address and not ringing the bell? It wasn’t left with my neighbour and although I wasn’t meant to be in, I was and STILL I don’t receive my delivery. I am no as mad as anything, I call and am promised a callback from depot, no call, call again in the evening, promised a call from supervisor, no call, call again today and promised a call from depot. Finally the call comes and (after I insist that I’m not taking a 3rd day off work for a delivery that may never arrive) they tell me my parcel will definitely be with me on Saturday – I’m not optimistic but watch this space…
02/05/07 @ 12:17
Comment from Steph
I suggest you cancel the order with Amazon Tanya, and not waste any more of your valuable holidays and time, and order from Play!
Their prices are as good as Amazon's or better, and free delivery via the Royal Mail.

Amazon and HDNL deserve each other.

Stephan
02/05/07 @ 20:21
Comment from hdnl driver
I am a HDNL driver and have been for the past 13 years, I am sick to the back teeth of listening/ reading the gripes and moans of customers. Our depots are delivery depots, we do not hold any stock, we do not send out the parcels we just deliver them. But as we are the only person in the loop the customer sees we are the ones that get all the verbal.

This is how it works, you order a parcel from said company on the net or wherever, they send it to us when they feel like it, the very next morning we try to deliver it.

Today I had a load of grief from one woman who said she had been waiting six weeks for her parcel but the date on the label was dispatched 27th April.
So dispatched from said company 27th overnight to the sorting depot, sorted onto the trailer that delivers to my depot over the weekend delivered to us 1st, I delivered on the 2nd bearing in mind there was a weekend involved in all this I don’t think that’s bad at all.

I would like to add you can have your parcel delivered to your place of work, have it addressed there from the start, saves all the agro, you can do it I deliver stuff all the time to people at work.

Or do what I do, on the rare occasion I do order anything from the net I have it delivered to my grans,

Think about what you are doing when ordering, am I going to be in all the time? Do my neighbours actually like me? Will they take the parcel in or slam the door in the drivers face (it happens every day to me), do I live in a village full of named houses and is the name of my house clearly visible (and legible) from the other side of the road? Do I have a name plate at all? Is it called the bungalow on a street full of bungalows? The cottage is another unimaginative name! Do I have electric gates with no buzzer on? Etc etc

Think about this for a minute, all the rounds across the country have almost doubled in size beginning this week, I had 180 deliveries to do today, if you are not in or I cant find your house because of any reason (some listed above) I am not going to mess about your delivery at most is worth about 70p to me, (I get paid for unable to locate or card left) I’m just going move on to the next one.

Make life easier for us and yourself by thinking when you fill out the delivery address when you order.

And remember we are the only people you will ever see in this loop and most if not all of the mistakes are made before we even load your parcel onto the van of a morning so be nice, and move that hanging basket that’s hiding your house name.

Mind you I did earn £33,000 last year so it’s not all bad
02/05/07 @ 21:15
Comment from hdnl driver
This will wind you all up a bit more, a few weeks ago I went into work on a Saturday, I delivered 560 catalogues, I was in the pub just having my first pint at 1pm, and I got paid £650 for HALF a days work.

I love this job sometimes
02/05/07 @ 21:38
Comment from hdnl driver
This ones just for the drivers out there………………………………

Great big house, electric gates, brand new range rover 2.4 kids, dog , holidays abroad every year,



Tommy Hilfiger shirt and jeans £2 per week for 40 weeks

Don’t you just love em, 10 bob millionaires; bet there’s some on your round

ALL THE GEAR, NO IDEA

discuss
02/05/07 @ 21:44
Comment from another driver
I don't work for HDNL but I am a driver for another delivery company and I have just had what we drivers just love, arrived to make the delivery at the said house after spending 20 minutes looking for it, yes no house name visible, note on porch window, ''driver, please call back after 1.00pm''. Don't think so, after all I still have 150 parcels to do.

IF YOU ORDER SOMETHING FOR DELIVERY TO YOUR HOME BE THERE, QUITE SIMPLE REALLY
03/05/07 @ 11:14
Comment from Emma
Im am having real trouble with HDNL, it was not my choice to use them but my hub from BT is meant to be delivered but they cant seem to find the address!!! how come BT have the exact same address and can deliver bills but a parcel cant arrive.

It was sent once and signed for by a complete stranger who they cant give me any information about, apart from a name that they dont know how is spelt or where he lives????

Still waiting for the driver from that to call me...in the mean time asked BT to send another one, which also hasnt arrived when I tried calling htnl they said I could pick it up from the depot...great...BUT....they dont have any numbers or address for the depots!!!!! I have to wait for the depot to call me.

All in all the service is awful, I cant understand why big companies like BT are still using them, and if anyone out there has any numbers or address for the depots can they please let me know. Thanks
03/05/07 @ 11:34
Comment from Simon
Sainsbury's, Ocado,Argos. All companies that can (and actually do) deliver your orders in the time slot of a couple of hours. Royal Mail, try to deliver, if youre not in leave a card and you can collect from the local post office. Home Delivery Network, fail to deliver in a 12 hour time slot, unable to operate doorbells, read house numbers or write parcel numbers on delivery cards (if they bother to leave a card) and uncontactable. I always avoid companies that deliver via these jokers. PLAY is much better than Amazon
03/05/07 @ 13:52
Comment from Simon T
Sainsbury's, Ocado,Argos etc. All companies that can (and actually do) deliver your orders in the time slot of a couple of hours. Royal Mail, try to deliver, if youre not in leave a card and you can collect from the local post office. Home Delivery Network, fail to deliver in a 12 hour time slot, unable to operate doorbells, read house numbers or write parcel numbers on delivery cards (if they bother to leave a card) and uncontactable. I always avoid companies that deliver via these jokers. PLAY is much better than Amazon
03/05/07 @ 14:45
Comment from Steph
With jokers like you recent delivery drivers who posted and apathetic, uncaring management who can't be bothered with complaints , its no wonder HDNL are the absolute pits!!!! You do not deserve to be in business.

I can see why the Royal Mail are winning back business.

You really are pathetic.
03/05/07 @ 17:45
Comment from hdnl driver
simon, who delivers argos you muppet?
HDNL do, and have been doing since they first started home delivery,

emma, i wouldnt wait by the phone too long, you will never get a phone call from a driver.

your bt bill gets there because the postman only delivers to a hand full of streets and he goes to every house every day.

one of my favorite lines "the postman knows where we live"

just listen to yourself!!!!!!!!!!!!!!!!!!!!!!!!


03/05/07 @ 22:49
Comment from delivery driver for hdnl
forgot we do sainsburys too, and tesco, and m&s and bid up, warehouse wines, sunday times wines and amazon and dabs amongst others so theres a few more simon wont be ordering from.

i try my very best to deliver all my aprcels and get my collections every day, thats one of the reasons if i have another 11 months like last month i will earn between 38 and 40,000 quid this year.

best of all is i turn up for work at 7 am and i am always home in time to pick the kids up from school at 3.30 i actually only put about 6 hours worth of work in per day.
i bet thats better than your job.

i bet your blood is boiling right now
03/05/07 @ 22:59
Comment from Stuart
'...if i have another 11 months like last month i will earn between 38 and 40,000 quid this year.'

'...I got paid £650 for HALF a days work.'

How very 80s. Are we supposed to be impressed?
03/05/07 @ 23:08
Comment from Malcolm Thorpe
I appreciate that some people have had bad experiences but I can only applaud Amazon and HDS.
I have ordered 2 items and they have both been shipped and delivered within 4 days or ordering.Long may this service continue.
04/05/07 @ 10:04
Comment from delivery driver for hdnl
its such an easy life getting money for old rope, i just cant help but brag.

it beats bleeting on about ording stuff knowing full well there will be nobody in, then having the cheak to complain about it.

i think you should all write to the md and demand sunday deliveries. that way i can earn double time.
not too fussed about saturdays thats only time and a half, i dont need the money that bad but double time might be worth considering.
i dare bet you still wouldnt be in though
04/05/07 @ 19:21
Comment from Steph
I have the feeling that most people on this site wouldn't pay you in brass washers,Mr or MS delivery driver! By the way, it's spelled "cheek". heh, heh.
04/05/07 @ 20:35
Comment from Steph
......and sheep bleat!
05/05/07 @ 18:17
Comment from Steph
Maybe you and your pals ought to buy some education with all that money you're earning.
05/05/07 @ 18:19
Comment from Jade
I ordered a pair of shoes, which were delivered by HDNL,i was not happy as the delivery arrived after 5 working days and to my horror upon opening the door, stood the driver who was wearing them. I wouldn't have minded but it was quite clear they would not fit him, especially whilst wearing sweaty, white sports socks.
Slightly dissatisfied with service.
08/05/07 @ 15:05
Comment from Cassie
After recently having a leg amputated due to an ice skating accident, i decided to order a more life like artificial leg from Limbs Direct which was delivered by HDNL. I received my new leg within the delivery time specified. However it arrived without packaging and upon further inspection i noticed a large amount of dead flies caught between the artificial toes. I did not think much of this at the time, however, 2 days later, the mystery was solved. A good friend of mine, who i served with in Vietnam told me of a strange occurence whilst he was driving back up the M20. To my horror, he observed a HDNL vehicle driving in the opposite direction on the M20 with my artificial leg hanging out of the window whilst blaring out 'House of Pains' hit song 'Jump Around'. Needless to say, i cannot dance to this song again without having horrific images of the described scene.
08/05/07 @ 15:36
Comment from delivery driver for hdnl
cheek,cheak, lambs bleeting, who cares? I can afford it
08/05/07 @ 20:10
Comment from another HDN victim
All I can say to the HDN driver is - you're a prat and if you had 2 GCSE's to rub together you'd get a decent job rather than sucking up to this crap company by defending their crap service!
09/05/07 @ 12:13
Comment from delivery driver for hdnl
I actually have 4 o’levels, I also spent a number of years at university and have a degree in electronic engineering, and I also have letters after my name.

Take a look in your local paper in the jobs section and see what companies are willing to pay. 9 jobs out of 10 I applied for I was told I was overqualified

Not everybody ends up in their dream job after leaving uni, but this suits me the hours are almost part time, and I earn a very good living

Just out of interest what do you do for a living?
09/05/07 @ 19:26
Comment from Emma Foulds
The contact number for the Gatwick Dept is 01293 517004. This is a far more satisfactory method of getting things done as it cuts out the call centre where they receive peanuts for a salary so it doesn't take much to work out the calibre, and no information is forthcoming whatsoever
10/05/07 @ 16:23
Comment from amy
HA!
you drivers are ridiculous. bragging about your salary is so not cool.
i am still waiting for a delivery from Dorothy Perkins, yesterday on the HDNL site it said that my parcel had been recieved, then it changed to say it could not be delivered. Today i was 'carded' again, after a weeks waiting i have had enough! I just want my clothes!
I have tried calling the depot but they aren't answering!
I'll drive down there tomorrow, i just hope i don't have to deal with one of the loser drivers above.
10/05/07 @ 18:22
Comment from Steph
Well Mr 4 o'Levels my names o'Reilly and I'm Bill Gates's brother. Last year I went to the International Space Station for my vacation as I am also a Russian Billionaire. Yeah!

I'm sure thousands would believe you though.
10/05/07 @ 20:59
Comment from Ayorkor
I placed an order with Boots and have been at home ALL day awaiting delivery from HDN.
To my utter disbelief, they have left a comment on their tracking facility to the effect that they have delivered and then the next line goes on to state that they have 'carded' the address as they were unable to deliver.This is simply adding insult to injury. Judging by the tone of the e mails left by their staff on this site, I know the sort of people I'm dealing with.
Suffice to say that I'll not lower myself to their level. I'll make sure I get my delivery money back from Boots as this is disgraceful! To say I am angry would be an understatement... livid is still no better.
11/05/07 @ 00:15
Comment from Micky
Top tip about the 192 to find the depot's number, answered at once and someone tracked my order immediately, sadly it's vanished and a 'depot search' will be needed, I'm guessing that's code for 'it's been nicked'

The HDN tracking stopped a week ago with the enigmatic status of 'carry over' which I now know to mean that it was to be delivered the following day

I'm annoyed with both HDN and Amazon in that no-one seemed to care about this until I chased it

As a further bonus the item has never appeared on Amazon My Accounts so the only proof I have ever had is the confirmation email from Amazon

sigh

(it's a digital radio btw)
11/05/07 @ 11:10
Comment from Nick
I die inside a little now when I see Amazon have shipped something with HDNL. I have had several missed deliveries at home where no card has been left at all - the only way to find out what's happening is by tracking the parcel online. In fact I've never even seen a card from HDNL, so I've got no proof such things actually exist at all. The service definitely reflects badly on Amazon, and whenever I'm after a book now I'm more inclined to use a different supplier such as Play. A shame, because until HDNL showed up Amazon's performance had been exemplary as far as I was concerned.
11/05/07 @ 12:49
Comment from Steph
I was an Amazon fan from almost the outset Nick, and I spent a lot of money with them. When they insulted me by telling me how good HDNL were though after pathetically poor service, they lost my respect - and custom.

Stephan
11/05/07 @ 17:42
Comment from Tim
Putting the customer first???!?!

I work at a large University - our building has a reception desk that is open from 8am until 5pm every weekday. Try arguing that this customer is never in, Mr HDNL van driver (oh yes, sorry, I forgot... *You Do!!* - regularly...)

*Every* single delivery by HDNL has either been 'refused' (odd seeing as our receptionist is not in the habit of turning couriers away), 'carded' (not sure why they would need to leave a card in a building with a reception desk that is staffed all day and in any case we've never seen any of these mysterious cards) or just stuck in the depot (sometimes the wrong one) for days.

I have checked our building CCTV at the times the drivers have allegedly either been refused delivery or left cards and guess what - no HDNL vans or drivers are anywhere to be seen!

I've got to say that any company that cannot manage to deliver to a building that is 100 yards from the main entrance to the University (the nice security guard on the gate will even point out the building to you as you enter), a building that has a staffed reception desk open all day (including lunch time cover) and that consistently lies about refused deliveries or cards being left really shouldn't be in this business.

We have 10 to 15 deliveries every week and in 8 years have probably had a total of 3 or 4 problems in total with deliveries from DHL, ParcelForce, CityLink, FedEx or any of the other companies that we deal with (all of which were resolved quickly, efficiently and politely). We have had a 100% failure rate with HDNL. I know every company can't get it right 100% of the time, but I think these facts speak for themselves.

We now many it a condition of any company with which we have a purchasing contract that we will not deal with them unless the guarantee not to ship with HDNL. With a purchasing power of over £100 million per annum, we have this luxury. I can only sympathise with individuals who are forced to endure the excruciatingly bad service from this joke of a company.

It is absolutely clear from other posts on here that the delivery drivers are under enormous pressure and are paid based on the number of deliveries made rather than for the job they do. I would imagine that they have to hit daily targets and at the end of the day and it's more cost effective for them to log a failed or 'carded' delivery even though they have never been near the premises. Any company that pushes its employees to the point where they won't even consider spending 2 minutes to locate an address (see post from James on 19/02/07) is doomed to fail. Interesting how James' post assumes 2.5 hours lost if he spends 2 minutes trying to deliver each of his 150 parcels. That assumes a 50% failed delivery rate, not the 99% the company claim. I suspect 50% is closer to the truth. I'm quite sure the 99% includes fictitious refused and carded deliveries.

Anyway, I've wasted quite enough of my life writing about this complete sham that purports to be a company putting customers first. saynoto0870 (dot) c om is useful for finding depot phone numbers (not that they are very helpful when you get through to them...)
12/05/07 @ 06:06
Comment from Kim
Not quite sure if I'm more unhappy with Topshop or HDNL. I ordered something from Topshop on 06.04.07 by 08.04.07 it was showing as parcel data received on HDNL's tracking service. Nothing happened, I contacted Topshop by email and received a generic reply. I used names and emails I found on this site to bombard HDNL, Julie Briggs phoned to say she had managed to contact Topshop's elusive customer services, they were looking into it. I was told HDNL did not have a parcel to deliver just notification of one. I have now received a bill for the item which has not arrived. I am now sending daily emails to Topshop, I have given up being an important caller on their premium rate phone line. Maybe they are just too busy with Kate Moss! Topshop and HDNL a marriage made in heaven...NOT. Any ideas on how to get through to Topshop?
12/05/07 @ 18:38
Comment from another home delivery network driver
What’s so hard to find? Have you never heard of yell dot com, or the yellow pages?

Business express, reality, reality white arrow are all the same company now called HDNL, the vans are being changed and signed as the old ones reach the end of their lives so your driver could be driving anyone of these.

We deliver for a lot different companies; many of them are on the internet as you know, what you don’t know is that we end up with the contracts because no other company will take them,
Companies such as zoom, the one that deals with Dorothy Perkins and other high street stores insist on making their parcels POD (proof of delivery), they have to be signed for when they could quite easily be posted.
Some companies insist that their parcels can only be signed for by the person named on the parcel.
The BT parcels we have just started delivering, many of which were ordered over 3 months ago have only just started to be delivered to us, they send them out next day delivery POD but don’t bother to tell their customers that they are coming.
I personally haven’t had any problems on my round with Amazon or dabs, but then again most of my customers actually make the effort to be in or at least have the decency to let me know where to leave stuff.

There will always be mistakes, we are only human after all, and lets face it its just a job to many drivers, sometimes just a stop gap between jobs or temp for xmas etc.

Get to know your driver, all he wants to do is deliver his parcels, help him to help you because most of the problems I have read about on here are nothing to do with him, they happen long before he even loads your parcel in the morning.

The numbers for specific depots are listed below; I don’t know if it’s a full list

Delivery & Collection Services


Home Delivery Network
Spilsby Road, Harold Hill, Romford, Essex RM3 8SD
Tel: 01708 376155
Delivery & Collection Services


Home Delivery Network
Union Rd, Roway Lane, Oldbury, West Midlands B69 3EX
Tel: 0121 552 5541
Distribution Services


Home Delivery Network Ltd
Unit 10, Dafen Industrial Park, Dafen, Llanelli, Dyfed SA14 8LX
Tel: 01554 777877
Delivery & Collection Services


Home Delivery Network
Riley Close, Daventry, Northamptonshire NN11 8LL
Tel: 01327 703821
Distribution Services


Home Delivery Network
Howard Rd, Eaton Socon, St. Neots, Cambridgeshire PE19 8ET
Tel: 01480 472537
Delivery & Collection Services


Home Delivery Network
Chemical Lane, Longport, Stoke-On-Trent, Staffordshire ST6 4PB
Tel: 01782 836071
Distribution Services


Home Delivery Network
Kent Park Industrial Estate, Ruby St, London, SE15 1LR
Tel: 020 7639 9979
Delivery & Collection Services


Home Delivery Network
Carrwood Rd, Chesterfield, Derbyshire S41 9QA
Tel: 01246 260142
Delivery & Collection Services


Home Delivery Network
White Arrow Depot, 12, Stroud Rd, Kelvin Industrial Estate, East Kilbride, Glasgow, Lanarkshire G75 0YA
Tel: 01355 233085
Distribution Services


Home Delivery Network
Walton Summit Centre, 147, Brierley Rd, Bamber Bridge, Preston, Lancashire PR5 8AH
Tel: 01772 338479
Delivery & Collection Services


Home Delivery Network Ltd
Howley Park Rd, Morley, Leeds, West Yorkshire LS27 0BN
Tel: 0113 253 8226
Distribution Services


Home Delivery Network Ltd
Honywood Rd, Crane Industrial Estate, Basildon, Essex SS14 3DS
Tel: 01268 286666
Home Delivery Network Ltd
Palace of Industry, Olympic Way, Wembley, Middlesex HA9 0XJ
Tel: 020 8903 2772
Distribution Services


Home Delivery Network Ltd
Lorne St, Farnworth, Bolton, Lancashire BL4 7LF
Tel: 01204 793112
Home Shopping


Home Delivery Network
Baird Close, Hadleigh Rd Industrial Estate, Ipswich, Suffolk IP2 0UF
Tel: 01473 217581
Delivery & Collection Services


Home Delivery Network
Unit F, Gildersome Spur, Gildersome, Morley, Leeds, West Yorkshire LS27 7JZ
Tel: 0113 238 0180
Delivery & Collection Services


Heathcote Industrial Estate, Heathcote Lane, Warwick, Warwickshire CV34 6QP
Tel: 01926 311430
Delivery & Collection Services


Business Express
Gordon Banks Drive, Trentham Lakes North, Stoke-On-Trent, Staffordshire ST4 4TJ
Tel: 01782 599889
Delivery & Collection Services


Business Express
Eldonwall Trading Estate, Commercial Rd, Corby, Northamptonshire NN17 5XG
Tel: 01536 268416
Delivery & Collection Services


Business Express
Vulcan Rd South, Norwich, Norfolk NR6 6AG
Tel: 01603 408222
Delivery & Collection Services


Business Express
Bury Mead Rd, Hitchin, Hertfordshire SG5 1RT
Tel: 01462 421336
Delivery & Collection Services


Business Express
Unit 16, Park Erissey Industrial Estate, Redruth, Cornwall TR16 4HW
Tel: 01626 832545
Delivery & Collection Services


Business Express Ltd
39-43, College Green, Bristol, Avon BS1 5SH
Tel: 0117 933 8655
Newspapers & Magazines


Business Express
Unit 15, Block D Larkfield Trading Estate, New Hythe Lane, Aylesford, Kent ME20 6SW
Tel: 01622 710084
Delivery & Collection Services


Business Express
Royle Pennine Trading Estate, Royle Rd, Rochdale, Lancashire OL11 3ET
Tel: 01706 352537
Delivery & Collection Services


Business Express
Unit 9, Deacon Way, Tilehurst, Reading, Berkshire RG30 6AZ
Tel: 0118 945 1184
Delivery & Collection Services


5, Atkinsons Way, Foxhills Industrial Estate, Scunthorpe, South Humberside DN15 8QJ
Tel: 01724 280897
Delivery & Collection Services


Business Express
Vulcan Rd South, Norwich, Norfolk NR6 6AG
Tel: 01603 486101
Delivery & Collection Services


Business Express
Unit 17, Arkwright Way, North Newmoor Industial Estate, Irvine, Ayrshire KA11 4JU
Tel: 01294 213458
Delivery & Collection Services


Business Express
Hoo Farm Industrial Estate, Worcester Rd, Kidderminster, Worcestershire DY11 7RA
Tel: 01562 60200
Delivery & Collection Services


Business Express
24-27, Rufford Court, Hardwick Grange, Woolston, Warrington, Cheshire WA1 4RP
Tel: 01925 816640
Delivery & Collection Services


Business Express
Site 24, Brunthill Rd, Kingstown Industrial Estate, Carlisle, Cumbria CA3 0EH
Tel: 01228 514412
Delivery & Collection Services


Business Express
Wavarley Rd, Yate, Bristol, Avon BS37 5QZ
Tel: 01454 316101
Delivery & Collection Services


Business Express
County Oak Industrial Telephone, County Oak Way, Crawley, West Sussex RH11 7ST
Tel: 01293 516620
Delivery & Collection Services


Business Express
Commercial Rd, Hendon, Sunderland, Tyne and Wear SR2 8QS
Tel: 0191 5640924
Delivery & Collection Services


Business Express
Units 9 & 10, Faraday Rd, Southfields Industrail Estate, Glenrothes, Fife KY6 2RU
Tel: 01592 771950
Delivery & Collection Services

White Arrow Express
Unit G, Oak Lane, Treliske Industrial Estate, Trliske, Truro, Cornwall TR1 3LP
Tel: 01872 241904
Distribution Services


White Arrow Express
Ratling Rd, Aylesham, Canterbury, Kent CT3 3BD
Tel: 01304 841138
Distribution Services


White Arrow Express
Beach Close,Beach Rd Ind Est, Newhaven, East Sussex BN9 0BY
Tel: 01273 516181
Distribution Services


Reality White Arrow
Macklin Avenue, Cowpen Lane Ind Est, Billingham, Cleveland TS23 4BY
Tel: 01642 563043
Distribution Services


Reality White Arrow
Ellis Rd, Willow Lane Industrial Estate, Mitcham, Surrey CR4 4HX
Tel: 020 8685 1032
Distribution Services


Reality White Arrow
Unit 8a, Newbridge Industrial Estate, Newbridge, Midlothian EH28 8LD
Tel: 0131 333 3651
Distribution Services


Reality White Arrow
Carsegate Ind Est, Carsegate Rd North, Inverness, Inverness-Shire IV3 8DU
Tel: 01463 712325
Distribution Services


Reality White Arrow Express
Greenbank Place, Aberdeen, Aberdeenshire AB12 3BT
Tel: 01224 249299
Delivery & Collection Services


Reality White Arrow Express
80, Great Northern Terrace, Lincoln, Lincolnshire LN5 8HJ
Tel: 01522 513753
Delivery & Collection Services


Reality White Arrow Express
Fairfax Rd, Heathfield, Newton Abbot, Devon TQ12 6UD
Tel: 01626 834070
Distribution Services


Possible matches located in United Kingdom
Reality White Arrow Express
3, Barnes Wallis Rd, Segensworth Ind Est East, Locks Heath, Fareham, Hampshire PO15 5ST
Tel: 01489 581544
Distribution Services


Reality White Arrow Express
Park House Lane, Tinsley, Sheffield, South Yorkshire S9 1XA
Tel: 0114 244 4661
Distribution Services


Reality White Arrow Express
Lamby Industrial Park, Wentlogg Avenue, Cardiff, South Glamorgan CF3 2EX
Tel: 029 2077 9779
Distribution Services
13/05/07 @ 18:14
Comment from Stephan
Get to know your drivers" you say. Ha Ha Ha, many people on this site have told how they have never seen a driver, despite being in all day - Tim at the university is a good example - yet they have supposedly been "carded" or a delivery has otherwise been attempted. Supposedly,that is.
I too, "had the decency to be in" and another time have a parcel left in a secure location.
Well, the idiot driver didn't turn up even though I was supposedly "carded" on the first occasion, and on the second occasion, the parcel was left in a "secure location" - the trouble was it was not MY secure location, and the parcel never turned up. Amazon suggested I go around the neighborhood knocking on doors to see if anyone had received my parcel. That's when Amazon and I parted company, and hopefully I will never have to deal with these sorry, moronic, cretins ever again!!!
13/05/07 @ 19:24
Comment from another home delivery network driver
Jesus, try and help someone and this is the thanks you get.
You sir are an ar***ole of the highest order, and if you were on my round I would go out of my way to piss you off if that’s your attitude

Why don’t you look up the list of phone numbers I posted and find your nearest depot, that’s if you can manage it and have a rant at them? You may get some answers then.

What a tw*t
13/05/07 @ 21:06
Comment from driver
Brilliant!

One less k**b head we have to deal with on the doorstep
13/05/07 @ 21:21
Comment from Steph
If you could find the doorstep that is!!!!!!!!!!

That really explains HDNLs "customer services" and their attitude to the general public.

So, there you are folks, absolute proof that you're dealing with a complete bunch of losers!!!!!!!

Wake up Amazon and the rest. These people will bring you down.



13/05/07 @ 23:04
Comment from Simon
Having read the above comments I fear that my £300 order from Dabs has also gone missing. This is the first time I have used HDN, and so far its not good.

I phoned HDN and they stated the parcel hasn't even entered their system. I guess I will have to wait and see....

Not happy :(
14/05/07 @ 11:06
Comment from Simon
Having read the above comments I fear that my £300 order from Dabs has also gone missing. This is the first time I have used HDN, and so far its not good.

I phoned HDN and they stated the parcel hasn't even entered their system. I guess I will have to wait and see....

Not happy :(
14/05/07 @ 11:09
Comment from Comment to Steph
I wish Amazon would choose someone else; the thing is no one else will deliver their stuff for the price they want to pay.
We don’t have a choice either,
14/05/07 @ 23:33
Comment from Comment to Steph
hdnl-blog dot co dot uk forward slash forum

Please note, due to comment spam, URLs are not allowed.

before you all start calling me thick
14/05/07 @ 23:35
Comment from Comment to Steph
or google acts hdnl

and have a propper gripe at the people who work at hdnl direcly.

if nothing else you might learn a thing or two.
14/05/07 @ 23:59
Comment from George
HDN is a complete joke!

Marks and Spencer said my item would be delivered in a 2 week window any time from 07:30 to 18:00. Do they really expect me to be in for all that time? I got a card through my door this morning with no knock at the door, saying that it had been left IN MY HEDGE! Hardly a safe place, particularly as wikipedia lists Chestnut Avenue in Leeds as the "most burgled street in Britain" and I live right next to it on Victoria Road.

The card was left at 10:15, I noticed it at 10:30 and went to check but saw nothing there.

Behind a car is not a safe place, neither is in a hedge (especially as my hedges are only 1 metre long, not very healthy and I live on a very busy road)

I'm sure there must be some legal definition of where they are allowed to leave it. This is very annoying as I was actually in. If the delivery guy had actually bothered to knock I would have opened the door and got my parcel.

Now I have sent complaints to M&S and HDN but don't really expect either of them to assume responsibility or redispatch my pretty expensive items. If I cant get any sense out of anyone I will try their hidden phone number, I doubt that will help so if it doesn't I will take it to someone like the OFFICE OF FAIR TRADING and/or take HDN ltd to small claims court.
15/05/07 @ 13:39
Comment from Andy
Was reading these comments and got very worried about my delivery, as it was friday i ordered my goods and it is now tuesday and they hadn't turned up. Strangely enough, while reading through these comments, who should knock on the door but their delivery guy with my items! No bad service, no problems with my goods, nothing broken, no fuss. Don't know what the problem is, but don't worry about the above comments. Not everyone gets it right 100% of the time, i didn't have a bad experience at all.
15/05/07 @ 13:55
Comment from Reg
Amazon tracking shows HDN Ltd delivered my seventy quid bread-maker six days ago... but I never saw it! I called the Amazon service 0800 2796620 (option 8) and they immediately re-ordered the same item for me with free first-class delivery. I haven't bothered trying to contact the couriers. First class will bypass them completely!
15/05/07 @ 17:01
Comment from Owen
I was expecting a delivery from Home Delivery Network today. It's now showing as an attempt to deliver and says I've been carded.

This is simply not true. This is an office and people are always here between 8:30 and 5:30. I myself have been here since 8:45 this morning. There has been no delivery attempt and no card, despite what the web site says.

This is a package from Amazon containing birthday presents for my wife. I am not impressed.

If there's some reason they couldn't deliver they could at least list it so I'd know what was up, instead of simply lying about it.
15/05/07 @ 17:06
Comment from Reg
By the way, I worked at another Newhaven courier firm (not HDNL as far as I know) for one day (temp driver) a couple of years back, and was most entertained to see that the only guy doing any work was sorting parcels into cages for the whole depot by checking their destination then THROWING them across the warehouse (onto concrete floors) regardless of their contents. Employers can make you behave like that. I was then left alone to load a whole van with stuff unaided and unsupervised. I could have nicked anything I wanted! Hopeless. Loads of people were employed to sit in the office drinking coffee and ignoring us.
15/05/07 @ 17:06
Comment from CL
Utterly, uttery useless.

Ordered many things from Amazon, delivered to my work address, came from various Couriers ranging from parcel force/royal mail and others. No issues.

HDN... well firstly, they can't even find the industrial estate apparently as all the buildings are derelict? (according to the message they sent to Amazon). However, I can assure them the buildings are not derelect (most quite modern).

After the 3rd attempt they apparently left it at a company "somewhere on the estate", and I was informed it was now my job to find out what building.

I called the nextdoor companies, no avail. However I did manage to speak with a rather nice and helpful guy... from Amazon. They sent me the same items again luckily, and fortunatly with Parcel Force. These turned up the very next day, no issue. Apparently then, the estate was refurbished overnight?

I am posting here becuase I have just ordered some computer components from Dabs. They normally use Parcel force and teh likes, so I trusted the items to arrive safely and timely. However, I have been thouroughly deflated by the fact I got a delivery email last night stating HDN ar emy couriers... I feel like crying. They have given me a tracking number, but low and behold, "the number is invalid".

I will be happy to eat my words if they arrive (timely and in one piece), will post back on results - and their 2nd chance.

God knows why Dabs/Amazon and such choose these cowboys!!! (well actually I guess money makes the decision, and you get what you pay for - cheapness).
15/05/07 @ 19:44
Comment from LARRY WARD
home delivery network reading a comment from one of there drivers about people wanting delivery next day and not being in . they should try delivering to correct delivery address. my daughter ordered broadband from bt .they were give my address to deliver to because she would be at work and have failed 2 days running .delivering to her home address instead .ringing their 087 number there is 22 minuite wait . have they that many problems looks like it
17/05/07 @ 18:44
Comment from Mary
Another BT Broadband customer here. Got an email from BT saying I could expect my package by 7.00pm Wednesday 16 May. Stayed in all day - no bb package. According to HDN, 'the driver ran out of time' at 4.00pm. It would DEFINITELY be here today, Thursday 17 May. Guess what? Stayed in all day again - The driver ran out of time again! What a bunch of cowboys.
17/05/07 @ 19:32
Comment from Andy Cripps
Reading all the comments you won't be surprised at mine. An attempt was made at delivering my parcel during the day (what a surprise I was out!). I had no experience of them and didn't know Dabs were using their appauling service. Thought i'd phone them save them trying to deliver again while I was out and maybe pick up my package myself. After holding on the nat rate number I was told they couldn't track it until I got the parcel number on the card the next day (pathetic) so I asked where the nearest depot was and told it was Gatwick 18 miles away. The next day I got the card with the item number phoned again (silly me) and spoke to an agent and I had to ask him to repeat everything he said as I couldn't understand him. I asked for the telephone number of the depot to check the package was there and get the address to collect it from. On the second attempt he managed to tell me I couldn't have that and I had to wait for them to contact me. Needless to say I won't hold my breath. My advice make sure you avoid them at all costs. I have never encountered such a shoddy service from a company that is quoted as putting the customer 1st. I certainly intend to let Dabs know.
18/05/07 @ 11:49
Comment from kev
Will I ever see my golf clubs or is a driver trying them out this weekend? According to their ace tracking system my parcel sat in Hitchen for a week until it finally made its way to the Sort Centre. All the page space has been used up so where it is now is anyone's guess. Absolute pile of pants!!
18/05/07 @ 17:39
Comment from Comment to LARRY WARD
THE PARCEL WAS DELIVERED TO YOUR DAUGHTERS BECAUSE IT WAS HER ADDRESS BT PUT ON THE LABEL!!!

GO AND HAVE A MOAN AT THEM YOU UNGRATEFUL CRETIN
18/05/07 @ 21:33
Comment from Comment to Mary
Drivers do run out of time, there is a law that we cannot CLOCK more than 11 hours per day, we are contracted to take at least 10 hours work out. As we don’t have set break times like most normal jobs do, most drivers don’t stop all day and get back to the depot a little earlier. It makes no difference either way we don’t get paid for them

As we clock on at 5am, and depending how far away from the depot your address/ round is it is quite feasible for the driver to run out of time.
18/05/07 @ 21:45
Comment from Andy Cripps, george, kev, cl, owen
look up the page and you will find all the depot numbers listed

george mate, i realy think you are lying. but if you are telling the truth
just find your nearest depot from the list furthr up this page and ring them to complain.
all complaints direct to the depot ARE actioned. depot managers loose money over this kind of thing so they are very keen to get it sorted

KEV

you wouldnt have wanted those golf clubs mate they were crap, far too heavy and oddly balanced i lost 8 shots per round this week with them.

CL

as of 2 weeks ago all the rounds were restructured and all drivers had new and unfarmilliar areas to deliver to, ever thought the driver didnt know the area? and yes you do get what you pay for.

REG

you sound like an agency worker,
its a hard life eh.

OWEN

if you loved your wife that much you would go to a shop instead of penny pinching on amazon, or had you forgot it was her birthday?

losers get a life the lot of you
18/05/07 @ 22:07
Comment from Stephan
I would like to suggest that all of us "Lying, Ungrateful, pennypinching,k**b head,tw*t,ar***ole, cheeky, bleating cretins" who misguidedly ordered from various companies in the misaprehension that their "Home delivery" service meant exactly that, whether or not we stayed in the house 24 hours six days a week just in case our property turned up, and who have suffered from HDNL and it's nauseating employees, get together to write a letter of complaint to those said companies. Its quite obvious what contempt these people hold us in, and their managers are obviously not bothered at all about the disgusting service.
19/05/07 @ 12:38
Comment from will i get my parcel
Oh dear, just ordered an item from dabs online. I live in a village in the middle of the countryside, my closest neighbour is almost a mile away. I don’t have a house nameplate up on my house and I leave for work at 6am and get home around 7pm 6 days a week. I live alone and have no family in this country. What do you think the chances that I will get my parcel?

At least there is a website like this I can blame everyone except myself for non delivery
20/05/07 @ 10:27
Comment from john
I too have just ordered a parcel from said website for HOME delivery and have no intention to be at home to receive my delivery.

I also have just been to b&q and bought a hanging basket and hung it on my front wall totally obscuring my house name plate, (I checked from the road and it definitely can’t be read from any angle)

I will also make sure that the garage and gate are locked so the driver cannot possibly hide the parcel when he tries to deliver it. And another thing I do not have anything to do with my neighbours.

I have tried my very best to make it as hard as possible for the driver to deliver my parcel on time.

I can’t wait to come back on here and have a good old moan about non delivery, after all the customer is king and is always right.
20/05/07 @ 10:36
Comment from Stephan
Pathetic is the only word that comes to mind. I only hope your driving is superior to your intellects and mental age.
20/05/07 @ 10:47
Comment from Tim
"Don't just blame the drivers"

With reference to the recent posts from 'will I get my parcel' and 'john':

I think the point that most people are trying to make is that other courier / delivery companies *do* manage to deliver on-time to the same addresses that HDNL seem incapable of finding. See post from CL on 15/05/07 @ 19:44 as one of many examples.

The number of people who have had a supposed 'failed delivery' who were actually in at the time the driver supposedly left a card is also interesting. In many cases customers have had no cards put through the door even though the driver has logged the fact that they were out and a card was left.

My personal experience on several occasions is with 'refused' deliveries to a building with a reception desk that is open from 8am until 5pm (see my post on 12/05/07 @ 06:06). CCTV confirms no delivery vans / couriers anywhere near the building at the times the delivery was 'refused'.

However, I do have to say that the derisory service provided by HDNL should not be blamed entirely on the drivers. They are clearly under far too much pressure (150 - 200 deliveries per day per driver has been mentioned) to offer a quality service. I would hazard a guess that a number of deliveries are logged as 'carded' or 'failed' even though the driver has not been anywhere near the property in question because they simply don't have the time and live in fear of loosing their job if they don't meet their daily targets.

Companies such as amazon and dabs use HDNL because they are cheap. You get what you pay for. However, it is the poor consumers that suffer. I personally would be happy to pay a few pounds more per order for a professional delivery service. Many companies don't offer this option, however.

I think collective complaints directed towards the HDNL management and the boycotting companies that use HDNL would be the most effective action.

Drivers are an easy target, but I personally think that the problems with this company run much deeper. I'm quite sure that if the same drivers were given a realistic number of deliveries per day and were treated with respect by their employees then the service offered would be somewhere close that that of their rivals.
20/05/07 @ 11:45
Comment from Malcolm Bennington
I ordered a Freecom hard disc from Amazon on May 18th @ 12.00hrs and it arrived today May 21st @12.00hrs via HDLN,excellent service from Amazon & HDLN .How about that then considering the W/end was in between .So you would be moaners I have nothing but praise for HDLN.
Malcolm Bennington
Newhaven. East Sussex
21/05/07 @ 13:47
Comment from Martin
Just thought I'd leave a comment on my experiences with HDN. Had 2 deliveries with them from Amazon, and both have been delivered correctly within the time window on the first attempt. My only complaint would be with the awful online tracking system which seems to have a delay of about 3 hours before it's updated.

However my wife has recently ordered something from M&S which has been currently been loaded onto the van for delivery 3 times and subsequently returned to depot and may well have been loaded up today for all I know. Delivery to the same address (a work address on an industrial estate with a deliveries entrance that is manned from 8-6). The only difference is that my wife used the default address given to her by the M&S website on typing in the postcode and selecting the business name, which while being technically correct, isn't the one that I would normally give. Result - the driver can't find the address.

Now we have phoned up the depot (Swindon) and gave them a more accurate address the first time it was returned to the depot, but the parcel is yet to find me. Whose fault that is I don't know - perhaps the new information didn't make it as far as the driver, but as some of the drivers here have said - make absolutely sure that your address is as helpful as you can make it when you place your order, as it will probably make for an easier job all round.
22/05/07 @ 09:28
Comment from Draven Cage
I work for BT, and the amount of complaints we are recieving about HDN is off-the-charts. People being in all day, yet HDN's website say they tried three times to deliver. I'm just off the phone with a customer who had her parcel left at a different address (3 doors down from her own), without a signature or anyone physically accepting it. They then told her that they can't do anything about it, but they have arranged with BT for another router to be sent out.

They cannot arrange for another one to be sent, so this customer waited for another week before calling us.

There is a list of complaints being made at our CCC, and this will be forwarded on a monthly basis to highlight the incompetence of this company.

I even called them myself once to help out a customer, hoping to deal with it on a three-way call (in the hope of seeing how HDN deal with it on their side, which in turn would help the customer, as I would know whether I need to transfer or not), but the advisor refused to speak to me beyond the customer's details, and then wouldn't deal with the customer while I stayed on the line. What was he afraid off?

I used to work in deliveries, so I know the pressure the drivers are under. But I also know that some drivers are simply b*stards.

I cannot recommend this company to anyone. The fact they have NO contact information whatsoever on their website tells you all you need to know.
22/05/07 @ 17:13
Comment from Kelly
I have placed 4 orders with littlewoods since 7//5/07. And after 5 phone calls i still haven't managed to find out why HDN have refused to deliver and just returned items to littlewoods. If there was a problem with delivering to my address then they should inform me. This company is a load of crap!! Never had this problem with anyone else. But the most annoying thing is not being able to find out what the hell is going on!!
22/05/07 @ 22:49
Comment from Chris Hallett
I've been waiting for my BT hub and phone for 5 days now after they apparently tried to deliver it. I was at home ALL day and did not have anyone ring the bell. My house is on a main road so there can be no excuses! After threatening to leave BT and emailing the directors as suggested on this site I had a phone call to say my package would be delivered within the next two hours.

Why it takes this extreme action just to get a package delivered is beyond me!
23/05/07 @ 10:47
Comment from The Frazman
I placed an order with amazon last Tuesday using Super Saver Delivery and HDNL. After reading the comments on this page I was worried that the parcel would not arrive on time, or even be delivered at all.

The parcel dispatched from Amazon late on Friday night and early Saturday HDNL's tracker showed that Amazon had informed them to pick up the parcel. This status did not change until 3:00PM Monday, where it informed me that it had been sorted through one sorting office and was being sent to the local depot.

Yesterday (Tuesday) morning I checked the status again and it said that it had been loaded onto a van. The parcel was then with me at 4:00.

I thought i'd post my experience with them to show that the company is not completely useless, they do deliver when they say they will, and the driver was very friendly towards me when i answered the door.

I probably won't be using Super Saver again because of the long waiting time (mainly on Amazon's part, not HDNLs) but I can assure anyone worrying about their parcels that they are capable of delivering when they say they will.
23/05/07 @ 11:24
Comment from Frazman
I placed an order with amazon last Tuesday using Super Saver Delivery and HDNL. After reading the comments on this page I was worried that the parcel would not arrive on time, or even be delivered at all.

The parcel dispatched from Amazon late on Friday night and early Saturday HDNL's tracker showed that Amazon had informed them to pick up the parcel. This status did not change until 3:00PM Monday, where it informed me that it had been sorted through one sorting office and was being sent to the local depot.

Yesterday (Tuesday) morning I checked the status again and it said that it had been loaded onto a van. The parcel was then with me at 4:00.

I thought i'd post my experience with them to show that the company is not completely useless, they do deliver when they say they will, and the driver was very friendly towards me when i answered the door.

I probably won't be using Super Saver again because of the long waiting time (mainly on Amazon's part, not HDNLs) but I can assure anyone worrying about their parcels that they are capable of delivering when they say they will.
23/05/07 @ 11:28
Comment from Stephan
They got a couple of deliveries right then! Wow, Lets nominate them for the Queens Award to British Industry.
23/05/07 @ 13:01
Comment from Comment to Draven Cage
Oh deary me, Draven Cage you work for BT do you?
Here’s one for you then, whilst loading my van today 5 out of the 9 BT parcels I had for delivery today were coded wrong.
The postcodes were correct for the area that I deliver in but the actual addresses were for an area covered by a different delivery depot and it would not have been possible to take them ourselves, so they didn’t go out for delivery today, even though you promised the customer that they would get them.

**Personal abuse removed**

So onto the trunker tonight to go to the sort depot, onto another trunker which will be going to the correct delivery depot tomorrow delivered to customer Friday who understandably will not be in.

Now we get the blame for your f**k ups too.

Another of the parcels I had on today was from Amazon, I didn’t spot the problem with the address when I was loading it, all that was on the address label was the persons name and the village name, so that parcel didn’t get delivered either.

**Rest of comment removed**
24/05/07 @ 00:06
Comment from Stuart
**** IMPORTANT ****

Comments, good or bad, are welcome, but personal abuse is not. I will be removing any further comments that contain abusive language directed at individuals.

*******************
24/05/07 @ 00:14
Comment from Paula
Just had a much anticipated order returned to the supplier. No card left. I have never had a delivery issue before by any other delivery firm. HDN gave me differing reasons as why it was returned - eg 1) supplier requesting it back 2) driver was told that I was no longer at this address and 3) delivery had been "refused" whatever this should mean. Useless.... I wouldnt have been able to find this out if it wasnt for the telephone numbers being left on here.
24/05/07 @ 13:20
Comment from Jay
I agree that these have to be one of the most incompentent bunch of people I have ever had the misfortune to deal with.
They rang me teeling me that they wanted to deliever on a certain date - say May 1st. I told them I couldn't do May 1st and to give me another date. They said they would ring me back the next day with another date.

The next day they rang back to confirm my order on May 1st. I told them AGAIN that I could not do May 1st so they agreed to do May 7th.

On May 1st the delivery arrived to my house and only by some stroke of luck there was somebody in to receive the delivery. About 4 hours after that I got a cheery call from them to follow up on how happy I'd been with their delivery service. I told them off explaining how I had told them twice that I didn't want delivery on May 1st. They hung up.
24/05/07 @ 14:54
Comment from very disapointed hdnl employee
This must have been a different company, or it was a two man lift parcel.
HDNL never ring the customer to arrange deliveries.
We deliver millions of parcels per year, if for one minute you think there are armies of telephone operators ringing customer’s day in day out then you are very sadly mistaken.

Plus the call centre is in India, they can’t get anything right. This enables the owners to make even more money.

Whatever you read on here my friend the workers on the shop floor, the drivers and to a certain extent the managers do try their very hardest to provide a good service but most of the time we are fighting a loosing battle.

Some information you might like to take on board, a couple of months ago the company and union finally agreed on last years pay deal. We managed to get the company to pay 2.5%. check out how much inflation is at the moment. The offer was so low because the company was pleading poverty, as soon as the ballot was conducted and agreed by both parties the company announce compulsory redundancies.

The parcel volumes and depot intakes have not dropped, ie we still have the same amount of work to do but taking my depot as an example we have 10 less drivers to deliver the same amount of parcels. On an average round intake of 160 parcels per day it’s not hard to work out how much work isn’t getting done.

The company chiefs have since in a not so round about way have kind of admitted that they have made a mistake. Not only have they spent almost £8m on redundancies but they also have thousands of parcels sitting in depots because they simply do not have the workforce to cope anymore, thousands of parcels means thousands of unhappy customers. Believe it or not unhappy customers means an unhappy shop floor, both managers and drivers have been working flat out since the redundancies but we are fighting a loosing battle as more parcels are there to greet us the next day, plus what was left in or brought back the day before.

I truly believe the drivers that have posted on here in the past are only venting their anger at the company (not that it helps you and your failed delivery) our dept manager has tried to persuade his bosses that we desperately need to put more rounds in but has been flatly refused.

The job has become unbearable, and why? So the Barclay brothers can sit in their castle off shore and count their money.

For further information and the hdnl staff forum Google acts hdnl.
Go that page and on the upper right there is a button for the forum
24/05/07 @ 21:12
Comment from P. Woodward
HOW ARE THESE PEOPLE STILL IN BUSINESS!!!!
We had the usual story of fake deliveries,ie;2nd delivery card posted when we knew for certain,the fake 1st delivery attempt did NOT HAPPEN,and they had not tried the previous day or posted a card.The call centre were helpful though,and said van driver would leave parcel next door. We stayed in specially.The next stage was the van driver appearing on our drive without parcel. He had for some inexplicable reason,left it 500 yds down the rd at a house which we can only assume he,d picked at random. We were in. Our next door neighbour was in.So why then come up the rd to inform us he,d thought we might be out and our parcel was 500yds down the rd.WEIRD!
I hope all those with similar experiences take the trouble to inform the client sender,not to use this shoddy outfit again.
25/05/07 @ 12:58
Comment from Adrian
Wow! My first experience with HDN this week now that BT are using them for delivery of their products. 24/5/07 They tried to deliver but no one at home, so they left a card with a tick saying they will deliver the next working day - No Parcel Number on the card but I did try to call to say that no one would be home using their expensive 0870 number but after 14 minutes without a human reply I gave up in hope that maybe the delivery would occur after she comes home 14.30. Unlucky me, I return home to find a card again without a parcel number requesting that this was the second delivery and that I will need to call 0870... to arrange delivery. 6 Minutes waith and hen speak with some one who informs me they will deliver Tuesday 29/5/07 07.00 to 19.00 but could not give an AM or PM, I said we work 08.00 to 17.00 but could arrange for some one to be in for a PM delivery - Cannot arrange PM delivery was the reply, I asked how they could help me, the options were repeated with no difference, I said that does not help me, could they deliver Saturday - No was the reply. I was told to contact BT if I was not happy. Little success there I am afraid.
So I tried this website link and following comments have traced the nearest depot 30 miles away in Yeovil did a web search for their contact details called the telephone number and the most helpful lady has said they will deliver the parcel to my address tomorrow Saturday 26/5/07. We will be in and hope that we will receive the parcel, however I will keep you POSTED
25/05/07 @ 17:44
Comment from Phil Kent
I am waiting for HDNL to delviery some books from Amazon.

According to Track and trace, they tried to deliver on the 23rd May, no-one home. Then they tried to deliver on the 24th, address does not exist. Then they tried to deliver on the 25th, no-one at home again!

Was my house demolished on the evening of the 23rd and rebuilt overnight on the 24th? NO.

I have read comments on here from HDNL employees that they always leave a card if they cannot deliver. I can assure you they have not in this case. I didn't ask for next day delivery or anything special, I just paid for an item and expect it to be delivered, not too much to ask.

In this day and age I do not know why a company that is in the business of delivering packages cannot find an address. All they need is a Sat Nav and an up to date database of addresses.

Now I have to contact the New Cross depot to arrange to collect the item, but have no way of contacting them. That is good business sense isn't it!!!!

It will make me think again before I order something from Amazon in the future!!!
26/05/07 @ 08:28
Comment from news flash to all customers
SAT NAV don’t make me laugh!
They don’t even help with the cost of maps

They do not provide us with a phone or help with the cost of calls on our own phones, that’s why nobody uses them.

Track and trace, the depot can only tell you that a parcel has been loaded to a van if the driver is still out delivering; the status of the parcel is only updated when the driver returns to the depot and the scanner is downloaded.

There isn’t a driver in the land who works until 7pm at night; most drivers have finished delivering around 3pm

We only have to put the parcel number on the card at the second attempt, if this is not done then the driver is in trouble, look up this list and you will find your nearest depot phone number.

NEW RULES STARTING NEXT MONTH, FIRST DELIVERY ATTEMPT LEAVE CARD IF CUSTOMER OUT. SECOND DELIVERY ATTEMPT LEAVE CARD WITH PARCEL NUMBER ON IF CUSTOMER OUT.
THIRD AND ANY FURTHER DELIVERY ATTEMPTS THE CUSTOMER WILL BE CHARGED £5 PER ATTEMPT
NO FURTHER DELIVERY ATTEMPTS WILL BE MADE UNTIL PAYMENT HAS BEEN RECEIVED

This goes live 1st of June. And is mandatory across the network for all companies we deliver for.

Home shopping such as kays, Gus, littlewoods etc the delivery charge will be added to the bill you will already receive. So the third and consequent deliveries will be made without your permission and will carry on until the customer is at home to receive the parcel.

If payment is not received within two days of the second attempt we will hold the parcel for a further 5 days after which the parcel will be returned to the company it was ordered from. The delivery charge will not be refunded and the customer will have to re order and pay for the item and delivery once again.

What hdnl is hoping to gain from this is that customers will order products for delivery ONLY when they are going to be home to receive them.

I am afraid gone are the days of ordering things when you know you are not going to be home and then complaining are long gone
26/05/07 @ 10:39
Comment from Stephan
Regarding payment for third and subsequent "delivery attempts", I cannot see people putting up with this. It will work out as very expensive home shopping. I can see that for HDNL, the end is in sight. Companies will come to their senses and begin using credible delivery agents again.

Stephan
26/05/07 @ 13:46
Comment from John Watson
***DELETED***
28/05/07 @ 00:05
Comment from john Watson(ops manager newhaven)
***DELETED***
28/05/07 @ 00:11
Comment from Phil
A further claim at delivery happened on Sat Morning.

According to the track and trace 'The customer refused the parcel"!!! What a joke, there was no-one at home, I was in work and my wife was at the Hospital with my heavily pregnant daughter.

This company is a joke, the sooner they stop trading the better!!!
29/05/07 @ 02:11
Comment from Maureen Munro
I ordered a couple of dresses for a wedding last Saturday. The goods should ahve been delivered on Monday or Tuesday. Having tried to get an answer all week, it would appear that my parcel was left with "a neighbour" at a completely different address and post code over 8 miles away. I was told that if I wanted the goods then I should go and track them down myself. Having gone to the 2 "possible" I was still unable to find the parcels. Why are companies still using such an unreliable service. Are home delivery network undercutting other people to get the business and then pissing people off big style with their service.
29/05/07 @ 14:55
Comment from Tom
Having ordered some items from amazon, I came home to find one of these cards on my doormat. I figured "ok, I'll get it redirected to my work address", contacted amazon, and amazon duly made the changes.

Since this date, no further attempts have been made to deliver. I've called HDNL, only to be told that they can't find the parcel on their system, despite the fact I can track it online. I have had this trouble twice (out of two attempts) with HDNL, yet DHL and Parceline have managed to deliver parcels to me with minimum hassle.

I have now given up hope of this parcel arriving, and I am in the process of cancelling my order with amazon.
30/05/07 @ 12:55
Comment from Rick
Thank you all the people who left ways of contacting HDN. Their tracking website showed my parcel was in Newhaven.I tried saynoto0870 but the freephone number for all their depots is the same - you get the Bolton one! They gave me an 0208 number for the Edmonton depot which I won't give here because it didn't work. 192 got me the number for the Newhaven depot which is 01273 516181. They told me that despite the fact that their tracking website showed that they had received the parcel 6 days ago they hadn't physically seen it and I needed to get in touch with Amazon! I phoned Amazon on 08002796620 and they checked and said that the order seemed normal. I told them what the Newhaven depot had said and they said they would look into it. In the meantime they will send a replacement 1st class postage so a result! Thank you also to the employees of HDN who have tried to help by posting on this site. I appreciate that it is sometimes difficult to deliver and I agree that people should not go out of their way to make life difficult for them. BUT there is clearly something wrong with the management of this company to make their employees so dissatisfied! Other delivery firms must face the same problems but Parcel Force, City Link, DHCL etc ALWAYS leave cards if they can't deliver and I have often been to the depot to pick stuff up. In the end HDN customers buy things and expect to get them delivered. If you can't do that then I for one will stop using suppliers who use HDN are you listening Amazon and DABS? To the management at HDN get it sorted while you still have a company left, you might be the cheapest but if it doesn't work you suddenly become the most expensive both to the buyer and the supplier. You could start by treating your staff with respect and making sure that they treat their customers the same way.
30/05/07 @ 14:16
Comment from LIZ
Thank you for this information. I got through to home delivery straight away on the number listed. The amazon number was engaged, but if you want a list of direct amazon contacts go to: corporatecontact dot info backward slash
It lists all amazon and other hard to find contacts. Your website is great. Thank u very much.
31/05/07 @ 15:47
Comment from jason
rick

newhaven number is 01273 516197, ive had to deal with these cowboys before.

jason
31/05/07 @ 20:38
Comment from Paul
Does anyone have Home Delivery's Newcastle-upon-Tyne depot phone number & address? If so, I'd be grateful if the details could be posted.

Thanks!
01/06/07 @ 08:37
Comment from fed up like you
I currently work at the HDNL call centre, which by the way is not based in india like the news flash post suggests otherwise i would have a bitch of a commute! I sit here sometimes and i read the comments from customers and staff alike. There are two sides to every story and i would just like to offer mine. In reference to Draven Cage's comments you really should know better! Do you think for one minute that BT is the only one compiling lists of complaints since we took on this contract, NO we are doing the same about you following orders from above collating information which to all intents and purposes is useless. Why is it useless?? well because no-one reads it thats why. I have sat in the call centre and listened to people slating BT and all i really think is the staff at BT are victims as much as we are at HDNL of some corporate big bosses shaking hands on some golf course somewhere! neither ourselves or BT were prepared for this new contract we could not handle the volume of calls and BT had no idea what the procedures were for our deliveries. I will not slate any BT workers as i know myself the types of complaints you have been on the recieving end of having had them myself and HDNL. As for failing deliveries and tracking stating we left cards when we didn't i aggree this is shoddy. Drivers are supposed to follow rules and regulations in this job like anyone else in any other job no-one is perfect and i bet not one of you can say hand on heart you don't cut corners when under pressure to hit targets. We can only go off what the tracking says if it says carded how are we to know you weren't. We try our best to arrange deliveries for customers and this is not only made difficult by the constraints of customers never being in but also difficult by the constraints of the companies service offered. As for all the other delivery companies do you think for one minute that they don't have the same complaints we do? well they do no company is one hundred percent perfect and for all of you that love DHL there are many who don't! All in all what i'm generally saying is that next time you fly off the handle remember people make mistakes things go wrong and us at the bottom of the pile answering phones day in and day out are trying to help as best as we are 'allowed' to do and we are pretty fed up too :-(
01/06/07 @ 15:25
Comment from Neil W
Amazon & DABS used to be great shopping options. When delivery was by Royal mail and 'no one at home' it was easy to get to the local sorting office. Two experiences with HDN have been extremely bad. 1- web site said 'no one at home- carded' - I *was* at home, and there was no card. Other time said product left - not: presume missing/stolen. Amazon were useless - did nothing to put it right, no reply to me, just shipped dupe goods.
Now I'm worried about the order I placed today. I paid extra to get it delivered Saturday, not knowing HDL would do this. Dabs gave a consignment number. the HDN site says its invalid. I phoned HDN, they have no delivery for my address.
Mail order used to be great for busy people. Sometimes you'd be in, if not easy to collect. I will not use Amazon or Dabs again until they offer proper delivery service / options, like there were until a few years ago.
01/06/07 @ 23:53
Comment from Neil W
Amazon & DABS used to be great shopping options. When delivery was by Royal mail and 'no one at home' it was easy to get to the local sorting office. Two experiences with HDN have been extremely bad. 1- web site said 'no one at home- carded' - I *was* at home, and there was no card. Other time said product left - not: presume missing/stolen. Amazon were useless - did nothing to put it right, no reply to me, just shipped dupe goods.
Now I'm worried about the order I placed today. I paid extra to get it delivered Saturday, not knowing HDL would do this. Dabs gave a consignment number. the HDN site says its invalid. I phoned HDN, they have no delivery for my address.
Mail order used to be great for busy people. Sometimes you'd be in, if not easy to collect. I will not use Amazon or Dabs again until they offer proper delivery service / options, like there were until a few years ago.
01/06/07 @ 23:56
Comment from Neil W
Update: the UPI came into view this morning 7am saying sorted at Driotwich Spa at 21:22. At 10am there was an update to say "Maidstone Depot Unable to Deliver Prime Sort error".
What kind of system and service sends a parcel for Surrey to Worcester!! The Saturday delivery service will now be Mon or Tuesday. The tel rep agreed to send a meessage to Mitcham to return it to Dabs. I am happy to colect from Mitcham but he "does not know the tel no. for the Mitcham depot".
02/06/07 @ 10:25
Comment from James_smith
HI there all HDN Number can be found on Saynoto0870 Typing in hdn in the search box comes up a treat.any depot you like.


I too work at the call centre for Hdn were based in Bolton

Any Questions you have please feel free to ask :)

James
02/06/07 @ 11:30
Comment from martin
I've just had my first experience with HDN, It's still on-going and i am distinctly underwhelmed so far.

I received a card, with no reference number telling me they had tried to deliver. I had no idea who they were so waited for the second card as instructed. This came , I tried to call them about 10 times, always the same message, with waiting times anything from 5 to 14 minutes, which made me think it was some sort of scam involving high rate telephone lines. The second note did not have a order number on, or even my name.

I checked with Amazon and then realised they had sent me a package via HDL.

A few comments, I use Amazon because it was convenient, if I wasn't in, the postman would take it to the sorting office 5 minutes walk away, for me to collect. Calling HDL at least 10 times to hear the recorded message advising me of numerous minutes of hanging on, is not my idea of convenience. Looks like the parcel has now gone back to Amazon because i couldn't get through to HDL. To my knowledge it's the first time Amazon have used HDL for my deliveries, and I use Amazon pretty much every month, they haven't covered themselves in glory over this either...
02/06/07 @ 20:19
Comment from Another Ex - Amazon customer
I am more annoyed with Amazon than HDNL. Amazon knows about the problems but still chooses to use this problem company. They obviously do not have any respect for their customers.
02/06/07 @ 22:53
Comment from jason coldwell
typical address on a parcel from bt

Mr roper
unit 1
london
uk

enough said. every parcel is more less like that, no wonder there is delays
03/06/07 @ 15:30
Comment from unit 1
bt parcel today
mr ********
unit 1
(name of industrial estate)


now this indunstrial estate has about 30 different sets of units.
each set has 10 units
each set of 10 units has a number 1

where do i start.

any advise from a smart arsed customer would be appreciated
04/06/07 @ 18:15
Comment from Lee
I have to say that i ordered computer components from dabs with their £6.00 1-3 day postal service which uses this company.

The online tracking worked fine,

The parcel arrived the next day in Newcastle.

I used the telephone number posted up here to contact the Newcastle depot, asked about an arrival time and was informed by a pleasant lady (after she phoned the drivers mobile) that my parcel would be delivered at roughly around 2pm.

It arrived at 2:25pm

So i effectively got next day delivery service for the price of 1-3 days and excellent communication.

I have no quibble at all and given my experience would highly recommend.

I feel in every company you do get the odd bad apple so-to-speak. I feel that in life if you have problems with a company like the ones listed here, you have to see yourselves as a minority. I mean these people must deal with millions of parcels.

My advice would be: Take it on the chin, we all go through things that go wrong occasionally.

Lee.


05/06/07 @ 16:49
Comment from grace o'hara
I have been waiting on a parcel which was shown to be despatched on the 29th of may
. I have been at home constantly and it has never arrived ...am starting to worry now as I cannot seem to contact them...I will try the number for my nearset depot tomorrow am... fingers crossed
07/06/07 @ 18:32
Comment from Neil W
Surprise surprise.
The order I placed last Friday made it to my local depot Mitcham yesterday and was loaded onto a lorry for delivery to me. I had a workman in all day, and a daughter. HDNL website says they were unable to deliver and say they carded. This blatant lie seems standard practive on first delivery.
Tried phoning HDNL 0870. 16 mins wait est. Tried saynoto0870 for Mucham depot: got an answer in ONE MINUTE: the person picked the phone and put it down immediately. Used a freephone number waited 22 minutes, was told they only cover Bolton.
Dabs customer reply to me email gave wrong information: they said the package was on its way to the depot when it had already got there and been sent out.
There is only one solution to this. NEVER DO THIS AGAIN!
07/06/07 @ 22:49
Comment from Joe Russell
I am also somehwat exasperated by the service (or lack of). I took a day off work for a package being delivered. The driver it seems came to my door but didn't ring the bell, and just put card through the letterbox. It had no parcel number on to refer to when calling the call centre number. The first person I spoke to said he woule get the local depot manager to call me to make further arrangements. Two hours later I called again for an update. Spoke to a different person who said 'No the local manager won't call you!!' So I offer to pick up from the depot if somebdoy calls me to confirm package is avalable to be collected. So far - no call.
Their customer care service is non-existant.
08/06/07 @ 09:56
Comment from Aimee Brame
without doubt the most incompetent company I have ever had the gross misfortun eto deal with. Their delivery staff lie, their depot staff are sullen and unhelpful, I will not be ordering from anyone who uses them anymore.
08/06/07 @ 11:34
Comment from Martin Ingram
Shame on Amazon!!!!!!!!!!!!1
The first time I have ever had an item delivered by HDN, and the last. They make CITYLINK look good!!!!!!!!!!!
Shoddy amateurish and incompetent. Still don't have my order. Don't leave cards or use any common sense!!!!!
08/06/07 @ 17:16
Comment from Richard
Well, I'm dumbfounded by their latest exploits.

I asked for the kit sent by BT to be delivered to my workplace, as I knew the chances of being in at the same time as the delivery was "attempted" were minimal.

According to the tracking info, it was delivered just after 10am this morning.

It's not here.
Our warehouse guys and receptionist haven't had the parcel, so there's just two possibilities:

1) The tracking info is wrong.
2) The HDN driver delivered the parcel to the wrong address.

To be fair, the name of the company and the unit number is only written in 3-foot high letters, so it's easy to miss.
08/06/07 @ 23:46
Comment from unit 1
I am particularly upset with Amazon and hdnl
I ordered a £2.5 million diamond necklace for my wife.

To my disgust when the driver eventually arrived at 2pm today (I had been promised an AM delivery) his hair was untidy and he smelled of garlic.
Also the parcel was in a brown box when I had specifically asked for a white box.

This will be the last time I use this shoddy service to buy my expensive items online.

How this delivery companies owners can live in that castle surrounded by their billions and sleep at night is beyond me.
09/06/07 @ 00:32
Comment from dave
They are advertising for drivers on the Jobcentreplus website. Corby area. Might give it a go as I wouldn`t mind making 40K a year.
11/06/07 @ 00:50
Comment from Another Ex - Amazon customer
*** Deleted ***
11/06/07 @ 19:03
Comment from adam
This company is a joke, and as the person responding on their behalf seems to be illiterate, I’m not surprised. I’ve not encountered such appalling grammar, spelling, diction, poor vocabulary and countless other things that make me believe that if this is their corporate communications manager, they are in real trouble. Come on boys, sort it out. It’s not that hard to pick a parcel up, and deliver it. You’re making life worse for yourselves as well by employing monkeys in your call center who simply don’t care, and therefore will hang up on a customer asking difficult questions.
13/06/07 @ 11:07
Comment from A Driver
HDNL are certainly not perfect, however most of the drivers will attempt to do a good job. Unfortunately there are several points during the delivery of parcels where things can go wrong.

Customers: Need to be made aware this is a "low cost" service. With drivers delivering an average of around 140 parcels per day, it isn't possible to guarantee even AM or PM delivery. Any client who is promising that to their customers is making a promise HDNL cannot keep. Customers also need to ensure their address (including post code) is correct and obvious, you'd be amazed how many people continue to use their old post codes when they move addresses, even when its to another town! If you want your parcel left in your porch, greenhouse, garage, shed etc., make sure the driver has access to that area, and preferably leave a padlock they can secure the area with when they leave. When you do leave instructions for your driver, make sure those instructions make sense, and if you want parcels left with a specific neighbour, its best to check the neighbour in question is likely to be home. If your delivery is incomplete and the driver has checked his van, there is no point in keeping him hanging around while you phone the supplier, if he doesn't have your parcel he cannot deliver it! If your house has a name rather than a number, MAKE SURE THE NAME IS VISIBLE, and if it's a long road give some indication as to whereabouts along the road you are. If you get a card through the letterbox, read it, there's no point following the driver 50miles as he drives back to the depot, if you parcel is with your next door neighbour.

Clients (sending parcels): Need to be aware of the boundaries of the service. Unfortunately too many companies make promises HDNL cannot meet. Put simply HDNL will attempt to deliver your parcel, in general we do not take old items away for recycling, we won't set up your TV or Video (or feed your cat - that's something I personally had a note asking me to do).

HDNL Customer services/management: Again there is a tendency to tell customers what they want to hear rather than the truth. The fact that the automated returns service is left on, even when the company is aware it is malfunctioning is unbelievable. Customer services need to be aware that customers and drivers are people, surly/accusatory tone in emails/notes that put customers and drivers backs-up seems to the the norm! Finally there is a great degree of opportunity to improve parcel management/customer systems (the way we do things not computers) pro-actively, however due to the low calibre of management this is usually totally overlooked in favour of telling drivers how to suck eggs.

Drivers: The majority (that's in excess of 50%) try to do a good job, however again due to bad/incompetent management the bad apples don't seem to be taken to task.

If that all seems weighted against the customer, it's not. HDNL must have masses of information on customers we have had problems delivering to. What we ought to be doing is talking to those customers to see if we can find common-sense ways to get more delivered, with less fuss.
13/06/07 @ 23:34
Comment from gemma
home delivery network are the worst delivery system ever!! i have been waiting 5 days now 4 a parcel to be delivered, and this was supposed 2 be a normal 24 hour delivery. the first time i was out, which i give them due credit for as they did try, however, the second time i was in the house and they didnt even knock-just posted the card through the door!! so i rang them and arranged for the parcel to be delivered the next day and no 1 turned up!!! so when i rang them a second time they said sorry and that my parcel would be delivered the next day and if no 1 was in they would leave it with a nneighbour but afterwiating all day fro teh parcel, again no1 turned up!! after ringing them a third time i was informed that no 1 had arranged for the redelivery and that the earliest they could redeliver was the next day!! in this time my mam ordered a new phone and has already had this delevered by royal mail!! i have had enough. if it wasnt for the fact that i needed this parcel i would tell them where to shove it!! customer service advisors are on the front line of it all and its generally not their fact, so please dont give them all the hassle!! they do try their best to help you! number for hdnl is 08701545400
14/06/07 @ 09:41
Comment from Julie
Fantastic.My parents live in the back of beyond.No mobile phone signal, difficult to find, other delivery companies have had to phone them for directions. I was emailed on monday to say goods dispatched, delivery was the next day. I just suppose its the luck of the draw with who's delivering.
14/06/07 @ 14:18
Comment from zoom customer
I have had mixed experiences with HDN. I've had several instances of being carded according to the order tracker (but not actually receiving a card), but after the second carding I stayed at home and the delivery came successfully (and the driver was really nice - which ameliorates some of the obnoxious comments from drivers on this site). In common with a previous comment last year I also tried to have parcels delivered to work (in a large university... it has its own postcode!) and each time was told that the address couldn't be found. So it would seem trying to help the drivers by using a work address where you know people will be available may not be the way to go.
14/06/07 @ 17:30
Comment from Ade
That's why its called HOME Delivery Network
15/06/07 @ 11:58
Comment from Rob
I have to agree with nearly all comments on this page, stating that home delivery network are the most useless company I have ever had to deal with. There slogan is an absolute joke 'putting customers first' I mean come on.

So my first story begins like this - I ordered some books from amazon (sound familiar), I recieved a delivery card from HDN saying that they tried to deliver the item and failed, as always might I add. I phoned them to ask when the second attempted delivery might take place, to which they said they have already returned it to amazon and there was no way that I could arrange a second delivery at a suitable time. I telephoned amazon and asked if they could help I spent an hour on the phone giving them an alternative address and by the end of the conversation they said that HDN would not deliver it to an alternative address. My options are to re-purchase the order and when the return came in they would refund me my first payment or wait for the re-fund and use it to purchase the items again. I said to refund my money and I would buy them somewhere else. Through my many dealing with amazon it appears that they are the only company superceeded by HDN in the most inept bussiness stakes.

I spoke to amazon and complained about HDN, and they said they were unaware that they were so poor and that this appears to be an isolated incident. So I suggest that anybody posting on this site about HDN should phone amazon and put in a complaint. Maybe if they get a barrage of calls relating to this in a short space of time maybe they will either re-consider their courier options or pass the grief onto HDN.

So after the fiasco surrounding Amazon and HDN, I found out that BT also use HDN. How did this come to my attention, by a HDN failed to deliver note being put through my door. Since the company deliver during working hours Monday to Friday and I work Monday to Friday, every parcel that they try to deliver will fail.

In the beggining After every note I recieved I tried to get it forwarded to my work address, they refused, I would then call which ever company they were failing to deliver for, arrange the dispatch of a second item, then I would phone HDN and bounce back the original parcel. Now I recieve the note, phone the company ask if they can use anyone except HDN for which I will pay the extra, and if they refuse I close my account with them and find a company selling the same goods who don't use HDN and buy from them instead. I would like to say at this point I have other HDN stories but I will not go into them now. I am not one to complain, I am the suffer in silence type of person. However, HDN have ruined my day on so many occassions that I feel I must say something. Please don't think I am like this all of the time.

Now to reply to all of you who work for HDN. I do not know that the company I have placed an order with are using HDN, until the note is delivered. If I ask for next day delivery, I assume that if I am not in they will leave it with a neighbour (HDN never do), or leave me a note in which case I will go to the depot to collect my order that night.

The HDN call centre is a joke; I believe that in your interview to work for company you must have a role play section where; 1) you must be as obstructive as possible to helping the customer, 2) be as disinterested as is humanly possible whilst remaining conscious, 3)Become rude, obtuse and defensive over simple and inoxuous questions, 4)never ever reach a solution that is beneficial to your client and finally 5) Frustrate your client so much that will eventually hang up and do all of the phoning around and make all of the arrangements for the item to actually get them so you don't have to actually do any work yourself. If you can fulfill all of the criteria you can finally become a member of the team.

I urge everybody to please, please, please call all the companies using HDN and complain. If you are thinking of using them DO NOT.

One last thing tomorrow I will post the customer complaints address for HDN on this site.
15/06/07 @ 16:15
Comment from Another Ex - Amazon customer
I agree entirely Rob H. Amazon are Liars! They are very aware of the problems with HDNL, although they won't admit so publicly. I hope they go down the drain together with HDNL. With people who make comments like Ade, that day can't be too far off. A complete shower of idiots, they don't deserve to be in business.
15/06/07 @ 18:07
Comment from Ade
In response to the ex amazon customer with no name, I do not work for HDN, although I have done so in the past, I have more years than I care to mention in parcel distribution both as a driver and as a manager, some distribution companys focus on B to B, thats Business to Business for you know it all's, HDN focus on Home Delivery and will deliver to the address on the parcel, not where you at a later date decide might be convienient. So all of those of you that are going to come back at me with what difference does it make, understand the BUSINESS before you pass comment, what ever your Business is I would not dream as to be so arrogant as to pass judgement.

As many have said before if you order something to your home address make provisons to receive the delivery, not just come out with I'm not at home between what ever and what ever, and these poor drivers that some of you obviously hold in contempt purely because they are drivers should realise they also have homes just like you.
15/06/07 @ 21:22
Comment from john watson
why would a driver leave a card when you are in? and take the parcel away? think about it. He gets paid per parcel so he would leave it if he could, leaving a card gives him another job the next day which he doesnt want

maybe your dell boor doesnt work, maybe you have the tv on and cant hear.
15/06/07 @ 22:03
Comment from Another Ex - Amazon customer
Well Ade, unfortunately, we customers often do not have advance knowledge of which company is going to ship our goods. We pay for goods and services and do not expect to have a service thrust upon us that is not appropriate for the delivery of those goods. We have to trust the trader we are dealing with to provide us with the correct service. When we can make an informed choice, then we can avoid such inappropriate service providers. Perhaps all of the companies using HDNL should make it clear that they are expected to stay at HOME sitting by the front door every day of the week just in case the goods they have paid for arrive. Merchants ask for an address to which a parcel should be delivered. As long as an address is correctly given, including the correct postcode, why make any distinction?
As for understanding your business, that is totally irrelevant. What I understand is that I have paid for some goods and for a delivery service to the address stated. The company supplying the goods has entered a contract to deliver them. They can send them by HDNL, by the Royal Mail or by carrier pigeon as far as I am concerned, just as long as they get to me in good time and in a sensible manner. I do not expect to have to get into deep discussions with stroppy "delivery experts" who seem to know nothing about conducting good business practice and delivering "customer care". You people are full of excuses because you are incapable of delivering an adequate service, let alone goods! All you do is make patronising comments and blame everyone else for your shortcomings. If you were as good at doing your job as you are about bleating on how everyone else is at fault, there would be no need for this forum.
17/06/07 @ 11:41
Comment from St eve
Had a Home Deilvery Network Delivery from Amazon - no problems, driver was curtious and helpful (this was an owner driver rather than van delivery).
Many of the moans in this posting can be aimed at City Link, Amtrak, even UPS.
17/06/07 @ 12:08
Comment from don't tell them your name pike
Parcel from zoom last week for number 9 whatever street,

Tuesday first attempt 9 not in, tried 8 & 10 both out left a card
Weds second attempt, 9 not in tried 8 & 10 both out left a card

Got back to depot weds message waiting for me, please deliver thurs, if out try numbers, 7,8,10,11,12

Thursday third attempt, 9 not in tried 7,8,10, got to 11 and they were in only to be told to f- off no one on this street will take parcels in for that bi*ch. Apparently there is a problem with parking on that street in the evening and the customer in question has managed to fall out with the whole street. Cars have been damaged and police have been involved but she expects her neighbours to take her parcels in.

I’m not suggesting for one minute that this situation occurs every day but it is just one example of what we deal with.

Same estate, tescos return, 2 wardrobes to go back, the customer expected me to return the wardrobes still built up, not only that but she wanted me to wait while she emptied them of the clothes still hanging in them.

I agree with some people on here that things could be better, Amazon and the like use us because we are the second largest delivery company next to royal mail and we are the cheapest, you shop on line with Amazon mostly because they are the cheapest.
What you and the company directors have to start and understand is you cant have everything, you either want quality or quantity but you cant have both.

Give me 200 parcels to deliver and I have to run around like an idiot all day cutting corners wherever I can to get the job done, poor quality.

Pay me the same and give me 100 parcels to deliver (which is still more than the other delivery firms expect from their drivers) and I can take more time at each delivery and provide a good service.

There’s only so many hours in the day, and I can only clock 11 of them by law, which includes loading, travelling to the round, breaks, travelling back to the depot, filling the van with fuel, debriefing and of course delivering. If any customer is out then that delivery takes me longer to do which knocks on to the next and the next etc. Congestion and weight of traffic, accidents out on the road etc all of which I have no control over also add to the days problems.
On my round there have been in the past year or so some major development work and a number of new housing estates have been built, none of which have been timed into my working day. Because none of these estates are on any sort of map yet then the management consider them not there.

All these have an effect on the time I have to spend actually delivering to the customer.

I for one would love our company to loose the contract for amazon, dabs and bt, they make up around 20 parcels per day out of my 200 parcel load but they are the only ones I ever have a problem with, these are the only ones I have to card, the only ones that are almost never at home, the only ones that expect me to go chasing around for them. I’ve done my bit when I get to your door, why can’t you do your bit and be in.
What is so hard about that? Why can’t you put your house name up so it can be read from the road? Why do you have to stick a hanging basket right in front of the plaque or number? Why do you say leave in the shed but leave the gate locked? Why don’t you check with your neighbour’s before arranging for them to take your parcel in?

We deliver millions of parcels a year over the whole country 99% of problems are with the above mentioned companies, I wonder why that is?

As for drivers sneaking up you path and quietly and gently placing a card through your letter box without knocking, I cant say I have ever done that because whatever I take back carded I have to try again the next day on top of the next days work. Why the hell would I make work for myself if I didn’t have to? Believe me if I think you are in you WILL know I’m at your door, I don’t care how loud your telly is or if you are on nights and still in bed. If I have to sit in the van giving it some horn you are going to hear me.

But hey, at the end of the day it’s just a job and I get shite loads of money so feel free to piss me about as much as you like because I get paid if you are in or not.

It would be interesting to find out what the customers do for a job, maybe we could have a discussion on how good or bad their service is.
17/06/07 @ 22:43
Comment from another driver
Ade, you were right, another know it all ex amazon customer with no name, and as Pike says what do these know it all's do for a living.
18/06/07 @ 09:54
Comment from julian
Just ordered from Amazon (who I think are great) but just got the sipatch note from these HDN jokers. Nightmare! My girfriend ordered a printer a few months back. Delivery guy hid it in wheely bin at front of house. On bin day! Two hours later, while we are both out at work, bin men take new printer to landfill. I'm praying they don't stuff up again!
18/06/07 @ 15:23
Comment from Frankie

For anyone looking for HDN's phone numbers go to the saynoto0870 website. I can't post the link as it isn't allowed but type that in google and the site will come up. When you search for HDN on there a whole list of numbers will come up for local numbers of depots in different areas and their freephone numbers too! Not sure if it works as I haven't tried it yet. I've been ok so far with them but hope I won't have to chase up my latest order via amazon!
18/06/07 @ 15:34
Comment from Another Ex - Amazon customer
I think you drivers need to start looking for another job, or perhaps retire. Its quite plain you can't cope with a few simple problems. Instead of being pro-active and having a positive outlook, and not to mention using your heads, its quite plain that all you want to do is complain about your lot and do nothing to improve it. You would not last ten seconds. And as for "another driver" I know enough to recognize a prat when I see one.
18/06/07 @ 17:54
Comment from another driver
Now now ex amazon customer there's no need to resort to names and abuse, it must be all those books you read.
18/06/07 @ 19:19
Comment from Another Ex - Amazon customer
What do you mean Pike's sidekick? Names? Abuse? We long suffering customers of Amazon and co are the ones who have received all the name calling and abuse from various drivers, call centre staff and supervisors of HDNL. Most of the drivers on this site have shown their absolute contempt for us, especially it seems, customers of Amazon, who it seems do not have any rights because we buy "cheap" goods. What a company philosophy!!!!
18/06/07 @ 20:29
Comment from don't tell them your name pike
Ex amazon,

Can you do your job to the highest quality you would like to in the time that your boss allows?
If you can truthfully say yes, then that’s what it was like to do my job just over 2 years ago.
I now have almost double the workload I had back then but I have the same amount of time to do it in.
And still they want more from me.

You say you are a long suffering amazon customer, am I right in thinking you get a bad service once, but then go back for some more?
I’m sorry mate but someone messes me about once then they don’t get my custom ever again.

I am sorry to say my friend the abuse directed at you from us all is of your own making follow these simple steps and you will be happy.

1. order item
2. stay at home and wait for item to be delivered
3. accept item when it is attempted first time
4. everyone is happy.

I know I will be out at work all week, so I never order things to be delivered to MY home.
Home delivery/ no one at home, doesn’t work does it. Why don’t you see it that way too or is it just simple me.

The pike thing is called irony or are you American

julian;

A driver at my depot did this last week, the customer rang and played up hell about it. The next day the driver was delivering next door and noticed the packaging of the item he had delivered in the bin the day before still with the address label on. He took a photo of it on his phone to show the depot manager, so hide the box mate if I were you. Or have you complained because you know amazon has a policy that they will replace anything without question.


Frankie;

Don’t go through all that crap, every depot phone number is listed further up the page if you can be arsed to look

Remember

You have ordered the item to be delivered not me, if you aren’t at home how is that my fault

AND FOR GOD SAKE DON’T TELL THEM YOUR NAME PIKE!!!

WORLD WIDE WEB.HDNL-BLOG .CO.UK / FORUMS

Have a look here, register and slag off the management, you obviously will have to retype the address but that’s the jist of it
18/06/07 @ 23:06
Comment from julian
I'm sure there are bad drivers and good drivers. Bad customers and good customers. I am a good customer. My parcel was left in the bin on bin day by a bad driver. That's my only experience of HDN, perhaps the item showing as loaded onto their van this morning will be delivered properly. I will let you know...
19/06/07 @ 16:39
Comment from Another Ex - Amazon customer
So are you a thief and a liar Julian, as the driver above asserts? Is everyone who has complained here a thief or a liar, or perhaps both?? Is everyone taking advantage of Amazon's free replacement policy to fraudulently obtain goods??? Should anyone who cannot be at home all day everyday be prohibited from using online purchasing???? Should the greatest shopping revolution in the history of the planet be curtailed because some over-inflated delivery person decides that "Home delivery" means you MUST be home to accept it, and no other concessions will be given????? What the hell is wrong with having the option to pick up a package if you're out at the time of delivery? Is that too complicated??????
You guys are just incredible.
When are you going to get real???????

19/06/07 @ 20:27
Comment from Another Ex - Amazon customer
By the way. Congratulations Pike & co! Just read that Amazon have dropped the Royal Mail for ALL their 2nd class deliveries now, so looks like you'll be even busier.

So glad I don't use them anymore.

Its a Mad Mad World!
19/06/07 @ 20:32
Comment from don't tell them your name pike
2nd class eh, so you did have an option after all?
2nd class a Bit too pikey for you is it?


And as you have just said home delivery is exactly that,
19/06/07 @ 23:05
Comment from don\'t tell them your name pike
ex amazon

Should anyone who cannot be at home all day everyday be prohibited from using online purchasing????
YES

delivery person decides that "Home delivery" means you MUST be home to accept it,????????

YES

What the hell is wrong with having the option to pick up a package if you're out at the time of delivery? Is that too complicated??????

YES

You guys are just incredible.

YES

IN ANSWER TO YOUR QUESTIONS, THE ANSWER IS

YES, YES AND YES.

now go and pester ROYAL MAIL FOR DELIVERING YOUR ELECTRICITY BILL OR SOMETHING


20/06/07 @ 00:05
Comment from julian
I have to say that my parcel arrived just fine yesterday and they left it with a neighbour. So no complaints.

Regarding the comment above about people who cannot be at home during the day shouldn't be allowed to buy online. That would put most delivery companies out of business so probably not the brightest comment of the day.

If my neighbour hadn't been in then my only option would have been to drive a 60 mile round trip to collect the parcel. Had Amazon used Royal Mail then it would have been a 5 mile round trip. Thankfully I got a good driver this time.
20/06/07 @ 09:32
Comment from don\'t tell them your name pike
Don’t think so matey,

“Regarding the comment above about people who cannot be at home during the day shouldn't be allowed to buy online. That would put most delivery companies out of business so probably not the brightest comment of the day.”

145 parcels on today, 5 of were amazon, 3 of were bt, delivered all the amazon and only one of the bt (have to be signed for)
Every other delivery the customer was in, cracking day, just how it should be. 5 less parcels would not have made any difference to my round today as they were overtime anyway

So my friend your argument is flawed
I see your driver still had to mess about delivering to your neighbor even though you knew it was coming today as you stated in your earlier post.
What would your argument have been then?

It’s the same old story ME ME ME
20/06/07 @ 22:31
Comment from don\'t tell them your name pike
Don’t think so matey,

THE COMMENT ABOVE ABOUT PEOPLE WHO CANNOT BE AT HOME DURING THE DAY SHOULDN'T BE ALLOWED TO BUY ONLINE. THAT WOULD PUT MOST DELIVERY COMPANIES OUT OF BUSINESS SO PROBABLY NOT THE BRIGHTEST COMMENT.

145 parcels on today, 5 of were amazon, 3 of were bt, delivered all the amazon and only one of the bt (have to be signed for)
Every other delivery the customer was in, cracking day, just how it should be. 5 less parcels would not have made any difference to my round today as they were overtime anyway

So my friend your argument is flawed
I see your driver still had to mess about delivering to your neighbor even though you knew it was coming today as you stated in your earlier post.
What would your argument have been then?

It’s the same old story ME ME ME
20/06/07 @ 22:34
Comment from steve francis
just so that you all know, the reception telephone number for the HDNL call centre is 01204 529301.

Happy Hunting!
21/06/07 @ 10:16
Comment from Stephan
Why do you drivers talk so much nonesense?
21/06/07 @ 12:29
Comment from julian
So on average 95% of your deliveries the people are at home? If that's true then my argument is indeed flawed and I take it back. But I am guessing it is usually not that good.

If there had been an option for "deliver to my local postal sorting office for me to collect" I'd have ticked that box. Not surprisingly, there was no such option.

If I am paying a delivery charge I am paying for a service. Of course delivery drivers should "go the extra mile" and knock on my neighbour's door. Apart from good service to me, it's also economically sensible for the delivery company so they don't have to come back again another day, it's also environmentally friendly.



21/06/07 @ 14:44
Comment from don\'t tell them your name pike
Yes mate, only took 3 back today, all bt parcels. One of the bt was from yesterday, I put on the card I would be calling back today but cust still not in.
The post office thing is a cracking idea, only thing is that would mean extra work for the people that actually run the company negotiating some sort of payment for the post office. The post office aren’t going to help us or you for free, and why should they. I think it would work very well but try convincing the directors etc.

I suppose it does make economic sense to not have to keep going back to your house every day just on the off chance you might be in, but I get paid every time I do regardless of weather I find you in or not.

And the 95% bit are catalogue parcels, gus kays littlewoods etc that’s the bulk of our work as you would expect being owned by littlewoods, gus kays etc

As a whole our depot is pretty good, I would say there were around 50-60 parcels brought back carded today, not bad to say around 8,000 were delivered to us last night and everything went out this morning.
21/06/07 @ 22:07
Comment from Waiting for a delivery
I'm waiting for a delivery from Amazon. Unfortunately this time they are using HDNL -oh dear.

The last few times, Amazon used a different delivery company - everything went smoothly. I was able to clearly track the parcel, and know it was on it's way. And it arrived on the day it was supposed to.

Unfortunately when HDNL was used on previous occasions, the tracking information was a complete joke. The tracker showed that the parcel was out for delivery. I waited in and no delivery happened. I checked that night to find out that they claimned to have left a card. Needless to say no card was left. This happened not once, not twice, but on 3 different occasions. I really dislike being lied to. According to Amazon, HDNL had a "problem" with their tracking system (the phrase "Garbage in, garbage out" comes to mind). It appears to be a recurrent problem.

So I don't have high hopes anytime Amazon used HDNL - they are just not reliable, and according to their tracking system they repeatedly are economical with the information entered!

Once I tried contacting their service centre. Not recommended. They would give out zero information and the "customer service" representative was quite rude. Maybe "customer service" is treated in the same way as "reliable and accurate tracking information"?

I'm still waiting for my delivery that might happen today or maybe it might not. I guess I should look upon it as a surprise. :-0
22/06/07 @ 12:17
Comment from Avi
What a ridiculous service. I cant believe that HDNL driver didn't even bother to write the parcel number on the note. The customer service is rude and completely unhelpful. No delivery or collection on week ends. The nearest depot is 20 miles away.

All the best to ppl who are planning to use HDNL.

Cheers,
Avinash
22/06/07 @ 18:39
Comment from Sue
Why do customers order parcels when they know they won't be home?
Why do they think it's the couriers responsibility to get the parcel to them?
Why not use your work address?
Why not give the addresses of mummies, grannies or friends?
When ordering an item you are entering into an agreement, you should be at home or make other arrangements.
Couriers aren't paid a large amount of money, no allowances for phone calls etc, 1-3 attempts.
Customers be aware if you order the courier expects you to be home!
24/06/07 @ 01:04
Comment from Sue
Why do customers order parcels when they know they won't be home?
Why do they think it's the couriers responsibility to get the parcel to them?
Why not use your work address?
Why not give the addresses of mummies, grannies or friends?
When ordering an item you are entering into an agreement, you
should be at home or make other arrangements.
Couriers aren't paid a large amount of money, no allowances for phone calls etc, 1-3 attempts, same payment.
Customers be aware if you order the courier expects you to be home!
We're all busy and we all work!
Parcelnet Courier

24/06/07 @ 01:30
Comment from Sue
3rd Attempt!
Why do customers order parcels when they know they won't be home?
Why do they think it's the couriers responsibility to get the parcel to them?
Why not use your work address?
Why not give the addresses of mummies, grannies or friends?
When ordering an item you are entering into an agreement, you should be at home or make other arrangements.
Couriers aren't paid a large amount of money, no allowances for phone calls etc, 1-3 attempts.
Customers be aware if you order the courier expects you to be home!
24/06/07 @ 01:50
Comment from don\\\'t tell them your name pike
i give up, there is no reasoning with these people.

like i said before


ME ME ME ME ME
24/06/07 @ 12:11
Comment from Another Ex - Amazon customer
Why don't you tell this to the people you contract to do the work for?
I'm sure that all these merchants would be interested in your interpretations of your contract.
Or maybe you want to hold onto your jobs?
24/06/07 @ 17:36
Comment from Another Ex - Amazon customer
"Use your work address"? According to HDNL employees Sue, you can only use your HOME address. ie. The place you live in. The place where you reside.
"That's what HOME DELIVERY MEANS"

And when I order an Item on-line or by phone etc, I enter an agreement to pay for that item and have it delivered to the address I have stated. I don't enter ANY KIND OF AGREEMENT about staying at home.
If you have any doubt about this, ask the people you work for. So please do get your facts right.
24/06/07 @ 17:48
Comment from don\\\\\\\'t tell them your name pike
we dont need amazon, i could easily do without the extra 5 parcels per day, i allready do 60-70 over my 10 hour target every day anyway.

(thats about 6 hours overtime to the amazon thicko's)

losing amazon would have no impact what so ever on my job.

in anycase, the catalogues start on saturday for the next month so i will be earning in excess of £1000 per week for the next 4 weeks so amazon customers can go and (use your imagination)

i go to work for one thing and one thing only, to earn as much as i possibly can, if one of you mess me about by not being in then back in the van it goes and i'm on to the next one. its as simple as that.

you lot dont care what i have to deal with every day, why should i care if you are not at home.
24/06/07 @ 22:09
Comment from Sue
Hi (don\\\'t tell them your name pike)
It's not about Me Me Me!
If you order you should be at home or make alternative arrangements.
How do you expect to receive your parcel otherwise.
To no 1 ex Amazon customer.
Our employers and merchants realise how hard our jobs are and know how hard we work so there isn't a problem about hanging on to our jobs.
To No 2 ex Amazon customer.
I work for Parcelnet and deliver many parcels to worplaces, I can't believe HDNL can't deliver to your workplace.
Interesting comment by ex Amazon customer no 2-
"And when I order an Item on-line or by phone etc, I enter an agreement to pay for that item and have it delivered to the address I have stated. I don't enter ANY KIND OF AGREEMENT about staying at home."
I hope Santa is delivering to you in that case!
24/06/07 @ 22:10
Comment from don\\\\\\\'t tell them your name pike
we can deliver to workplaces, i do every day, in fact i would rather do that.
no waiting at someones door while the piss about looking for the keys
no come round the back bolloc**s
no rabid dog jumping out at you

straight in, reception, sign print, cheers and im away to the next one.
i dont piss about with goods in they are sometimes worse than the idiots we get on the doorstep.
if reception wont sign for it it goes straight back in the van as refused and back to where whoever bought it. i dont stand arguing the toss, if they wont sign then its refused, simple as that. no wait here and i will ring round and try to find them. no its on the second floor 5th door on the right bull. put quite simply i have too many to deliver to stand around waiting. take it or leave it.

how many parcels per day do the complainers on here think we have to do per day?

i have a target of 17 per hour, that gives a10 hour target of 170. thats all fine and dandy but where is the driving time in all that? my next drop could be a mile or 5 miles away from the last drop.

you lot on here dont know the half of it.

but what do you care, you dont thats the point,

just seen the vote poll thing for amazon dont use hdnl and i couldnt agree more.

24/06/07 @ 22:51
Comment from Sue
I'm sure the vote poll isn't just about HDNL. I've seen the comments about ever delivery company including mine Parcelnet.
Common factor, customers who order who won't be home and don't arrange an alternative address, it appears they don't feel they should.
I wonder were good manners have gone.
Santas going to be very busy!
24/06/07 @ 23:05
Comment from Sue
If anyone would like to look at our points of view as couriers.
Please google Skytowers doorstep delivery forum
Sue
24/06/07 @ 23:19
Comment from Deb
A parcel from Argos was delivered to my home last week by HDN and was damaged. I phoned Argos who agreed to send out a replacement. Replacement didn't arrive. Phoned Argos to be told that HDN didn't have the full address and so could deliver (this is despite delivering on Friday and making two other deliveries last week). When i asked Argos what part of the address was missing it was only half of the house name, everything else including the postcode there. According to Argos they have been told that HND drivers don't carry mobile phones and so cann't phone back to the depot for help with directions. On the same day i was expecting a parcel from ELC, also to be delivered by HDN, and it too didn't arrive. ELC told me that HDN had been unable to locate the address because it was incomplete (it wasn't). Is this their standard excuse? This isn't the first time i've had problems with an Argos delivery from HDN - once they lost part of the order between the depot and my house. They are really incompetent. Both ELC and Argos have been very helpful, but this poor service from HDN reflects badly on them
25/06/07 @ 20:06
Comment from don\\\\\\\\\\\\\\\'t tell them your name pike
do you use your own mobile phone for your job?

the company do not provide us with mobile phones or pay anything towards the bill if we use our own.

they do not provide us with maps or pay anything towards new maps if needed.

i think you will find that an agency driver took your parcel out and couldnt find it.

the company last month made a significant number of drivers redundant even though the volume of work hasnt dropped, in fact it has increased due to new contracts etc. hence the agency drivers.

they do not work for hdnl and have no loyalty to us, they are paid on the clock not by how many parcels they deliver so have no incentive to deliver the ones that they are sent out with.

none of this is your regular round drivers fault.

oh, hang on, news flash, it is your regular round drivers fault after all. he makes all the decisions in the company especially higher management ones. he designed and paid for the sub standard computer system, he hires and fires all the agency staff, he also makes the rounds that chuffing big that they are un managable.
the pillock also finds us new contracts like poncy amazon or dont bother to be in bt.
i thank god every day that he got rid of qvc, now that was propper pikey gear.

i am waiting for all the parcel not delivered because of a bit of rain complaints that are sure to come flooing in soon.

jesus h, you people really do say the most gormless things.

maybe if you werent so bloody lazy you would go to argos yourself and put the dam thing in the back of the car or something if you were that bloody desparate for your poncy new kettle or whatever dross you couldnt live without this week.

i personally love argos as most deliveries for them are multidrops, which make me even more lovely money so keep ordering on my round, i love you all. order order order but remember to be in. on the other hand dont bother to be in, its much quicker to throw your parcel over the gate.

25/06/07 @ 23:29
Comment from don\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'t tell them your name pike
strike that, bid up is the king of pikey gear
25/06/07 @ 23:31
Comment from Natalie.
I have nothing but praise for Home Delivery. The tracking was accurate, & my parcel arrived promptly by a very friendly driver.
26/06/07 @ 09:52
Comment from Carrie
I order through the internet a lot so have a lot of experience of courier companies. Yes, I can arrange to be at home - IF I KNOW WHEN THE COURIERS ARE GOING TO DELIVER. I can't order something and just sit indoors for 5 days in the hopes my package will turn up. I have a life.

Therefore, to offer a decent service, the companies who send the parcels must send by a traceable service and let the customer know a tracking number. Then HDL must ensure that their online tracking is correct and up to date. If I see the words "out for delivery" on the tracker, I stay in and wait. I don't mind doing that. I don't even mind not knowing the time HDL are going to arrive. But I do need to know the day. That's not unreasonable is it?

None of this is rocket science, it just requires a bit of planning, that's all.
26/06/07 @ 10:04
Comment from Sylvia
HDN left a card in my letterbox this morning. They tried to deliver but did not ring the bell (I was in all morning). They also ignored the typed, laminated note on the door which asked them to leave the delivery with the shop nearby (who were expecting to take the delivery for me). I was so angy because I have to work all day tomorrow. Found this website and would like to say thank you to Shane for the tip on searching the website saynoto0870 I did just that and found the phone number of my local depot. Just rang them and they said they would phone me when the parcel arrives back at the depot for me to collect.
26/06/07 @ 11:10
Comment from Dave Siddall
Hi, I am a business waiting for my Broadband modem, that BT left with the care of HDN, (how wrong of them), BT sent me an email on june 15th saying that should get this the next day and gave me my tracking number. well I still have not got this. I looked at the tracking details to find that they tried to deliver it 5 times, 2 times they say they left a card and the other 3 times they could not locate the address. I found their number which is 0870 154 5400, I checked the address and it is spot on, it very hard ti miss us as we have in BIG letter out name side of the building. yesterday, I gave them my number to give to the driver to cotnact me if he could not find the site, well it says it left this morning before 9am, and I still have not heard anything. BT for gods shake change them, I am still w
26/06/07 @ 17:58
Comment from mr manering
why did you go to the trouble of not just typing a note but laminating it and sticking it to your door if you were in?

the tracking system is old and pretty much useless at hdnl. in fact all they use it for is to check up on our signature rate.

starting from next month a new nationwide multi million pound system will be going on line in certain areas, the whole country should be covered by the end of september.

no need to search the net for phone numbers, just use yellcom like i just did

Home Delivery Network
Spilsby Road, Harold Hill, Romford, Essex RM3 8SD
Tel: 01708 376155
Delivery & Collection Services


Home Delivery Network
Union Rd, Roway Lane, Oldbury, West Midlands B69 3EX
Tel: 0121 552 5541
Distribution Services


Home Delivery Network Ltd
Unit 10, Dafen Industrial Park, Dafen, Llanelli, Dyfed SA14 8LX
Tel: 01554 777877
Delivery & Collection Services


Home Delivery Network
Riley Close, Daventry, Northamptonshire NN11 8LL
Tel: 01327 703821
Distribution Services


Home Delivery Network
Howard Rd, Eaton Socon, St. Neots, Cambridgeshire PE19 8ET
Tel: 01480 472537
Delivery & Collection Services


Home Delivery Network
Chemical Lane, Longport, Stoke-On-Trent, Staffordshire ST6 4PB
Tel: 01782 836071
Distribution Services


Home Delivery Network
Kent Park Industrial Estate, Ruby St, London, SE15 1LR
Tel: 020 7639 9979
Delivery & Collection Services


Home Delivery Network
Carrwood Rd, Chesterfield, Derbyshire S41 9QA
Tel: 01246 260142
Delivery & Collection Services


Home Delivery Network
White Arrow Depot, 12, Stroud Rd, Kelvin Industrial Estate, East Kilbride, Glasgow, Lanarkshire G75 0YA
Tel: 01355 233085
Distribution Services


Home Delivery Network
Walton Summit Centre, 147, Brierley Rd, Bamber Bridge, Preston, Lancashire PR5 8AH
Tel: 01772 338479
Delivery & Collection Services


Home Delivery Network Ltd
Howley Park Rd, Morley, Leeds, West Yorkshire LS27 0BN
Tel: 0113 253 8226
Distribution Services


Home Delivery Network Ltd
Honywood Rd, Crane Industrial Estate, Basildon, Essex SS14 3DS
Tel: 01268 286666
Home Delivery Network Ltd
Palace of Industry, Olympic Way, Wembley, Middlesex HA9 0XJ
Tel: 020 8903 2772
Distribution Services


Home Delivery Network Ltd
Lorne St, Farnworth, Bolton, Lancashire BL4 7LF
Tel: 01204 793112
Home Shopping


Home Delivery Network
Baird Close, Hadleigh Rd Industrial Estate, Ipswich, Suffolk IP2 0UF
Tel: 01473 217581
Delivery & Collection Services


Home Delivery Network
Unit F, Gildersome Spur, Gildersome, Morley, Leeds, West Yorkshire LS27 7JZ
Tel: 0113 238 0180
Delivery & Collection Services


Heathcote Industrial Estate, Heathcote Lane, Warwick, Warwickshire CV34 6QP
Tel: 01926 311430
Delivery & Collection Services


Business Express
Gordon Banks Drive, Trentham Lakes North, Stoke-On-Trent, Staffordshire ST4 4TJ
Tel: 01782 599889
Delivery & Collection Services


Business Express
Eldonwall Trading Estate, Commercial Rd, Corby, Northamptonshire NN17 5XG
Tel: 01536 268416
Delivery & Collection Services


Business Express
Vulcan Rd South, Norwich, Norfolk NR6 6AG
Tel: 01603 408222
Delivery & Collection Services


Business Express
Bury Mead Rd, Hitchin, Hertfordshire SG5 1RT
Tel: 01462 421336
Delivery & Collection Services


Business Express
Unit 16, Park Erissey Industrial Estate, Redruth, Cornwall TR16 4HW
Tel: 01626 832545
Delivery & Collection Services


Business Express Ltd
39-43, College Green, Bristol, Avon BS1 5SH
Tel: 0117 933 8655
Newspapers & Magazines


Business Express
Unit 15, Block D Larkfield Trading Estate, New Hythe Lane, Aylesford, Kent ME20 6SW
Tel: 01622 710084
Delivery & Collection Services


Business Express
Royle Pennine Trading Estate, Royle Rd, Rochdale, Lancashire OL11 3ET
Tel: 01706 352537
Delivery & Collection Services


Business Express
Unit 9, Deacon Way, Tilehurst, Reading, Berkshire RG30 6AZ
Tel: 0118 945 1184
Delivery & Collection Services


5, Atkinsons Way, Foxhills Industrial Estate, Scunthorpe, South Humberside DN15 8QJ
Tel: 01724 280897
Delivery & Collection Services


Business Express
Vulcan Rd South, Norwich, Norfolk NR6 6AG
Tel: 01603 486101
Delivery & Collection Services


Business Express
Unit 17, Arkwright Way, North Newmoor Industial Estate, Irvine, Ayrshire KA11 4JU
Tel: 01294 213458
Delivery & Collection Services


Business Express
Hoo Farm Industrial Estate, Worcester Rd, Kidderminster, Worcestershire DY11 7RA
Tel: 01562 60200
Delivery & Collection Services


Business Express
24-27, Rufford Court, Hardwick Grange, Woolston, Warrington, Cheshire WA1 4RP
Tel: 01925 816640
Delivery & Collection Services


Business Express
Site 24, Brunthill Rd, Kingstown Industrial Estate, Carlisle, Cumbria CA3 0EH
Tel: 01228 514412
Delivery & Collection Services


Business Express
Wavarley Rd, Yate, Bristol, Avon BS37 5QZ
Tel: 01454 316101
Delivery & Collection Services


Business Express
County Oak Industrial Telephone, County Oak Way, Crawley, West Sussex RH11 7ST
Tel: 01293 516620
Delivery & Collection Services


Business Express
Commercial Rd, Hendon, Sunderland, Tyne and Wear SR2 8QS
Tel: 0191 5640924
Delivery & Collection Services


Business Express
Units 9 & 10, Faraday Rd, Southfields Industrail Estate, Glenrothes, Fife KY6 2RU
Tel: 01592 771950
Delivery & Collection Services

White Arrow Express
Unit G, Oak Lane, Treliske Industrial Estate, Trliske, Truro, Cornwall TR1 3LP
Tel: 01872 241904
Distribution Services


White Arrow Express
Ratling Rd, Aylesham, Canterbury, Kent CT3 3BD
Tel: 01304 841138
Distribution Services


White Arrow Express
Beach Close,Beach Rd Ind Est, Newhaven, East Sussex BN9 0BY
Tel: 01273 516181
Distribution Services


Reality White Arrow
Macklin Avenue, Cowpen Lane Ind Est, Billingham, Cleveland TS23 4BY
Tel: 01642 563043
Distribution Services


Reality White Arrow
Ellis Rd, Willow Lane Industrial Estate, Mitcham, Surrey CR4 4HX
Tel: 020 8685 1032
Distribution Services


Reality White Arrow
Unit 8a, Newbridge Industrial Estate, Newbridge, Midlothian EH28 8LD
Tel: 0131 333 3651
Distribution Services


Reality White Arrow
Carsegate Ind Est, Carsegate Rd North, Inverness, Inverness-Shire IV3 8DU
Tel: 01463 712325
Distribution Services


Reality White Arrow Express
Greenbank Place, Aberdeen, Aberdeenshire AB12 3BT
Tel: 01224 249299
Delivery & Collection Services


Reality White Arrow Express
80, Great Northern Terrace, Lincoln, Lincolnshire LN5 8HJ
Tel: 01522 513753
Delivery & Collection Services


Reality White Arrow Express
Fairfax Rd, Heathfield, Newton Abbot, Devon TQ12 6UD
Tel: 01626 834070
Distribution Services


Possible matches located in United Kingdom
Reality White Arrow Express
3, Barnes Wallis Rd, Segensworth Ind Est East, Locks Heath, Fareham, Hampshire PO15 5ST
Tel: 01489 581544
Distribution Services


Reality White Arrow Express
Park House Lane, Tinsley, Sheffield, South Yorkshire S9 1XA
Tel: 0114 244 4661
Distribution Services


Reality White Arrow Express
Lamby Industrial Park, Wentlogg Avenue, Cardiff, South Glamorgan CF3 2EX
Tel: 029 2077 9779
Distribution Services

thats twice these numbers have been posted
26/06/07 @ 19:53
Comment from why should i stay in?
do you think by any chance you might not have heard the doorbell, or does it even work.

i have been to thousands of doorsteps and had to almost knock the door down to make myself hear over a hoover. not that i'm calling people who hoover up, just saying its easy to not hear the bell sometimes if you are busy doing something.

we are not all bad delivery drivers.

i even delivered all mine yesterday despit the rain and floods, i could have quite easily gone home at 2pm instead i battled on and delivered everything and didnt get home until 10.30 pm because of closed roads etc. i started at 6am. and i got a bollocking for over clocking my hours but the customers on my round are all happy,

i'm not after a medal or anything just saying some of us do work hard and provide the best service we possibly can, despite the rest of the company letting us down.

something else about the tracking system, when a driver gets back to the depot if the depot opperative cant be bothered to keep changing the scanner all the parcels get scanned the same, eg, carded, unable to locate etc etc and that also goes onto the tracking and can give false info.

yesterday water got into my scanner and totaly screwed itup, i only had 15 left to deliver so had to write them on paper for signatures, all the info about the deliveries for the rest of the day before this was lost and will not show up on trace either.
thats 150 parcels worth of delivery details gone

theres loads of things that can screw the system up, its not allways the drivers fault.

but blame who you want to blame at the end of the day we are all wasting our precious time and energy on this pretty much worthless exercise.
26/06/07 @ 20:20
Comment from Sue
Just thought I'd share my delivery experience as a Parcelnet courier.
I attempted to deliver a Next delivery B4 1pm no one home left a card with contact details advising I'll call tomorrow(as we must unless customer makes contact with alternative redelivery date), called yesterday 2nd attempt left calling card with note stating 3rd and final attempt will be made on 3rd attempted delivery day. No online tracking for parcelnet, just wear our shoes out trying to catch the customer in.
Well "how dare I"
The torrent of abuse by text I may add, (not sure the lady?)would have got that far if she'd phoned.
She said she is the customer and I am only the courier how dare I state when I can call back. I must call back tomorrow B4 11.45am or she will not accept delivery and will make a formal complaint.
Well it's always a shame to lose a good customer but Miss Jones goodbye.
If your a Miss Jones don't order give your courier a break!
Sue
27/06/07 @ 01:13
Comment from kate
A HDN driver called today with my amazon parcel, but I was not home. The parcel tracking on amazon states that my delivery had been "Left at doorstep". Living in a flat, I don't have a doorstep. But I do have an 8 foot wall at the outdoor entrance of the building. When I came home I was horrified to discover my heavy package of expensive books had been thrown over the 8 ft wall and was lying there on the ground with the box broken and the contents spilling out. I consider myself lucky. Had I been 15 minutes later the books would have been heavily rained on as well. As it is they have only been badly scratched, scuffed and damaged, and I'll have to go through the hassle of getting a couple of them replaced. I only hope when the replacements are sent that I don't get the same driver who thinks the laws of gravity don't apply when heavy items drop 8 feet to the ground.
27/06/07 @ 18:54
Comment from delman
Seems the HDN drivers here are a pretty chippy lot. To say 'don't order if you're not going to be in' is fine if HDN could give an approximate time of delivery in return. My purchase from price-drop.tv could only state delivery within 7 days, so I am supposed to stay in for 7 days so as not to upset the delivery driver when he turns up? I ordered a computer console from price-drop.tv and was sent an email to say my item had been dispatched. Six days later it hadn't arrived so I checked with price-drop.tv and they found the item had been marked bu HDN 'couldn't locate address'(as I know I am not hard to find, I will presume the driver just run out of time or gave up when he didn't spot my building first time) it appears unless I'm very lucky my item will be sent back to price-drop.tv and I will be refunded rather than have it redelivered. Which is hardly why I went to the trouble of buying it. Seems to me customer services of both price-drop.tv and HDN need a wake up call. It certainly seems that 'dont tell them your name pike'is only interested in his earning power. It would seem having self employed owner drivers picking up a quid a package going out with up to 200 packages a day is asking for trouble. Who could possibly do that calmly and safely and keep an eye on customer satisfaction.
28/06/07 @ 17:25
Comment from delman
Seems the HDN drivers here are a pretty chippy lot. To say 'don't order if you're not going to be in' is fine if HDN could give an approximate time of delivery in return. My purchase from price-drop.tv could only state delivery within 7 days, so I am supposed to stay in for 7 days so as not to upset the delivery driver when he turns up? I ordered a computer console from price-drop.tv and was sent an email to say my item had been dispatched. Six days later it hadn't arrived so I checked with price-drop.tv and they found the item had been marked bu HDN 'couldn't locate address'(as I know I am not hard to find, I will presume the driver just run out of time or gave up when he didn't spot my building first time) it appears unless I'm very lucky my item will be sent back to price-drop.tv and I will be refunded rather than have it redelivered. Which is hardly why I went to the trouble of buying it. Seems to me customer services of both price-drop.tv and HDN need a wake up call. It certainly seems that 'dont tell them your name pike'is only interested in his earning power. It would seem having self employed owner drivers picking up a quid a package going out with up to 200 packages a day is asking for trouble. Who could possibly do that calmly and safely and keep an eye on customer satisfaction.
28/06/07 @ 17:51
Comment from Alex
Amazon at its best. sent the item a week ago, emailed the trk no. yes, with HDNL. same story here, went to the website, no contact information no stuff, had to search the internet for contact numbers. nughtmare. why on earth should anyone suffer from the darn courier hiding their numbers and not being able to deliver the item for a WEEK already??!!! stupid people complicating the things. idiots. will never use warehouse_deals_uk again. will pay £2 more, but will get next day from a local supplier. prats. period.
29/06/07 @ 11:02
Comment from mr manering
HDNL are not self employed.

You wont upset me if you are not in, i simply take it back to the depot and try again tomorow,
I dont mind getting paid twice at all, maybe thats why the postage charge for price-drop is so high
01/07/07 @ 18:53
Comment from sanj
HDN....what a joke...

Ordered some trainers from littlewoods, got a delivery slip -- 0870 number...great...then I'm told to wait upto 22 mins for an operator. Using saynoto0870 I found the local depot...they said they can't check the item til they receive a call from the call centre....What a scam for money making...I am not able to collect the item and the tracking doesn't work either....Complete disgrace.

SM

PS I think the MD needs to see this page! :-)
02/07/07 @ 18:38
Comment from mr manering
** Edited **

Walter Blackwood - Managing Director

Chris Bowden - Commercial Director

Frank Henderson - Operations Director (Support Services)

Keith Milum - Specialist Distribution Hubs Director

if you can find how to contact this lot i will give you the money myself.


02/07/07 @ 22:37
Comment from Jay
Same story here. HDNL's tracking states that i) there was an attempt to deliver - no doorbell heard (it's a pretty loud one), and i was not hoovering ii) a card was left - nothing found in letterbox unless it's invisible. Called up the number above, but customer service said that they will 'attempt' the delivery again, or I can travel 10 miles out of town to collect it.

I am cancelling the order if no package (undamaged) is received in the next 48 hours.
03/07/07 @ 11:36
Comment from mr manering
good for you!
in fact do us all a favour and dont order anything else.
03/07/07 @ 20:42
Comment from Karl
I've just checked the tracking on an order from Amazon. Apparently HDN have tried to deliver twice. This is untrue since there is always someone in the house. No card as been left by the driver ( I dont believe any one has been to the house ) After reading the comments on here I expect I will have a lot of e-mails and phone calls to Amazon and HDN over the next few days. I will no longer deal with Amazon if this delivery is not made by the date specified
03/07/07 @ 21:11
Comment from Maria
Ordered from amazon delivery estimate 4/7/07 according to tracking service HDN tryed to deliver on the 3/7/07 I was in at timed they stated, they apprantly tryed agaiin today not only was I in at the time stated I had been looking out the window for the past two hours ( more fool me) I again checked the tracking it said I had to contact them ? how the hell am I supposed to do that if they don't leave a calling card?

Thanks to this site I now have the number I'll be calling in the morning I'll let you know what happens wish me luck.
04/07/07 @ 21:42
Comment from James
Just so you know, TESCO Direct have started using HDNL for some products.

3 days late already, Miss pick listed as failed delivery for the first, no information for either of the others.

Tesco have refunded me the £4.85 for next day delivery.

Tomorrow is the last chance or I will have to cancel the order as I cannot afford to have any more time off work - would have been cheaper to have bought the item and have it sameday courired from the moon I think
04/07/07 @ 22:31
Comment from Craig
The guys HDLN use to deliver are flat out liars. Someone has been in ALL day today, yet we've had two 'failed' deliveries, and apparently been carded. What a terrible terrible service.
04/07/07 @ 23:04
Comment from Lynne B.
First off, thank you to all the people who have posted contact info for DHN. I have never dealt with any other delivery company which seemed to go to such lengths to make contact info difficult to find.

I ordered from Amazon, and actually set the delivery address as my office, as there is always someone here to take deliveries. Heck, we're on the ground floor of an office building, and there are two receptions, both of which are fully staffed during business hours and one of which is staffed 7am-7pm. The doors are always open between 7am-7pm. The address on the label has my name, the name of the office, the name of the building, the street address, city and post code. I use this same address for a variety of deliveries. They get here on a regular basis.

So you all know where this story is going, don't you. Yesterday, according to the online tracking, a driver attempted delivery at 10.37am, "Delivery attempted - recipient not home".

Eh, what?

When I called the depot this morning, they told me that the driver had tried to deliver to a block of flats (what? where?) and had left a card (not with us, he didn't). However, the helpful and friendly person who actually existed at the local depot told me that the package was out with a better driver today. No kidding: this time the package actually showed up at my building.

To all you drivers who get snotty and defensive about how customers have unrealistic expectations -- my expectations are that a package I order turns up at the address supplied. I don't particularly think that this is unreasonable.

When a driver claims that he showed up, "no-one was home" (in an office that is open 12 hours a day) and that he left a card which is patently not here, then either he went somewhere else, which is just incompetence, or he is lying and can't be bothered to come up with a plausible lie. Kudos and thanks to the much better driver today who managed to do the job.

Seriously. Defending dishonesty and/or incompetence, no matter how hard your lives are, hardly wins you any loving kindness in the hearts of your fellow man. It certainly doesn't win you any of mine. I'm sure you ARE overworked and underpaid and unappreciated; but on my end of the deal, I can get books from Amazon that I can't get anywhere else, I buy them because I need them, and _all_ I expect is that they be delivered to the address supplied -- and being lied to about them kind of ticks me off.
05/07/07 @ 11:11
Comment from Sarah
I too use Amazon quite a bit and have always found them extremely good. Until now!!! and again it is down to their deliviery company HDNL. I had been waiting for a parcel to be delivered and three days later i was still waiting. I checked on their tracking and it said it had been delivered 2 days ago and left with a neighbour. This would be fine except they left No card!!! After a few minutes of searching I found this site and was glad to find their telephone number - thankfully the girl i spoke to was quite helpful and said it had been left at the end of the road! GREAT I DO NOT KNOW THEM I HAVE ONLY EVER STATED TO LEAVE WITH IMMEDIATE NEIGHBOUR!!! and now too top things off I have just found out that Kays & Littlewoods use the same delivery team - I am very dissapointed at the service provided by HDNL and if the drivers are under pressure they should hire more employees - we certainly pay enough!!!
05/07/07 @ 14:44
Comment from Sarah
I found out the address to write to when you complain whether it will do any good? There is always BBC Watchdog who would be delighted to help show exactly waht service you get or rather don't get when you use HDNL.

DIRECTOR MR WALTER BLACKWOOD
CUSTOMER EXPERIENCE DIRECTOR
HOME DELIVERY NETWORK LTD
FALLOWS WAY
WHISTON
L35 5DY

I am going to write my complaint to him, who will probably ignore it- but when enough companies realise they are losing customers because of their delivery people they will stop using them and HDNL will eventually dissolve leaving the director with a bad taste in his mouth HE WHO LAUGHS LAST etc. So I am not going to let this get me stressed out I have 2 kids to do that! But I wont order from any companies that use HDNL
05/07/07 @ 14:58
Comment from maria
I called my local HNDL depot this morning and was given another number to call (0870) which I tryed but got no answer so I tryed again no answewr, I called the depot a second time someone else answered said they'ed have a wored with the driver and that they would'nt be able to deliver my package until friday around the same time ( today is thursday) I checked the tracking system Yes you gussed it they apparently tryed to deliver it this morning like hell they did I was in till tweleve nothing not even a card, these drivers are nothing but lasy ass liers and this service is a joke I emailed amazone yesterday too their reply give it another 48 hours then call our customer services what use` is that to me i've already waste 3 days this week. AMAZON WAKE UP YOUR LOSING CUSTOMERS
05/07/07 @ 19:13
Comment from ecky thump
we would love to employ more people, but as the company from on high has just made a few hundred drivers redundant, i cant see that happening.


too many chiefs me thinks
05/07/07 @ 23:12
Comment from Kerry
Reading all of this I almost lost the will to exist but I thought I would share my pain.

I have been waiting since time began for my "Sony KDL32S2530 Widescreen Bravia 32'' HD ready LCD TV with Freeview - black" fom Amazon, yesterday the tracking stated "Left on doorstep" it only cost me £543.99, I just checked and there is nothing on my doorstep.

Today the tracking has been removed back to the 26th June?

I will not use any company that entrusts HDNL with my goods ever again, period.
06/07/07 @ 06:30
Comment from Mr Angry
Well I just got back from a 3 hour round trip to the HDNL depot to pick up my parcel (rush hour traffic), which is an order from Dabs, so dabs customers it sounds like place an order at your own risk after reading these other HDNL experiences! So after my trip do I have my parcel.... No of cause I don’t!

I was only told to bring some ID with me so I took along my photographic driving licence (it has my parents address on it not the delivery address!) and the little urchin at the depot wouldn't accept it despite it being my name on the parcel. I am a student living away from home which is why I don’t have any proof of address so what am I supposed to do! They only deliver Mon – Fri and don’t work Saturdays, whereas I also work Mon – Fri, now I have read a few comments saying why make an order if you aren’t going to be in to collect it (that’s what collecting from the depot is for! Although it would help if they opened the depot for a couple of hours on Saturday)

I wish royal mail had delivered it they only need a bank card to pick up a parcel from the depot and are 200yards from where I live whereas it’s a 1.5 hr drive in rush hour traffic to HDNL!

I’m not mentioning the depot as my parcel is still there and I don’t want any accidents to happen!

Also it’s a good job I was on the ball when given the depot postcode by the call centre (Glasgow) yeah that makes sense its 500miles from where they left the card….idiots!

It seems I will probably never to get my order, one thing is certain though I’m not using dabs if they continue to use HDNL!!
06/07/07 @ 20:21
Comment from Another Ex - Amazon customer
Playdotcom are getting even more competetive and better value for money than Amazon. Their range of goods is as good as or better than Amazon's and their prices are often equal or in many cases CHEAPER than Amazon, plus they deliver second class Royal Mail for FREE. Why bother with Amazon/HDNL? Recommend them to all your friends and show Amazon/HDNL what they can do with their businesses! They do not deserve good customers.
06/07/07 @ 20:52
Comment from David B
I am a music professor in Ohio, USA. On 5 February 2007 I mailed a package "surface mail" via U.S. Postal Service to an address (a P.O. box) in London, England.

On July 3, 2007 (five full months later) I received the unpleasant surprise of getting this package back, with the notation that the address was found to be "unknown" by "Home Delivery Network/TPGPOST." The package had been routed (on May 16, 2007) to "RETURNS NL" in Amsterdam (?!), then sent back to me in the U.S.

I re-checked the address as I had written it on the package (and which was reprinted on the sticker the TPG Post Home Delivery Network) and found that it was completely correct.

Thus, I have lost US$24.25 due to some inexplicable error on the part of the individuals in charge of seeing to it that this package was properly delivered to the addressee. The return bill contained an additional charge for US$6.06 (marked as "taxe de renvoi"). Needless to say, I am most unhappy with this situation. I have previously sent dozens of packages to the same address without once having a package "returned to sender."

The two tracking numbers printed on the package don't work on the Home Delivery Network's tracking page, and on the Home Delivery Network's "Contact" page, there is no email address to be found -- yet the company claims it "puts customers first."

This apparently inept and unaccountable business practice makes this company one to never use.
07/07/07 @ 02:22
Comment from lastmanstanding
*** Deleted ***
07/07/07 @ 23:41
Comment from Another Ex - Amazon customer
*** Deleted ***
08/07/07 @ 20:33
Comment from jane
HDN delivered a parcel addressed to me to a house in the next town with the same street name but DIFFERENT POSTCODE!!!!!
a driver for HDN then came to my house to collect the parcel for redelivery to my house!!!!
when i told him the parcel was in the next town he told me they didn't make mistakes like that so it couldn't be. How do you argue with that.
Anyway I'm off for a nice drive to the next town to pick up my parcel from the very understanding lady who lives there.
Use HDN if you ever order something that you don't really want delivered otherwise you might as well strap it to a pigeon with a nice little label because by the law of averages it probably has more chance of getting there
09/07/07 @ 17:59
Comment from Another Ex - Amazon customer
They're a very bright bunch at HDNL as you have found Jane. Such a reliable lot. Charmers too.
09/07/07 @ 20:18
Comment from Vanessa
Twice now I've been caught out by Amazon sending me stuff via HDN. Never again. Their "Glasgow" depot is 15 miles away!
09/07/07 @ 22:27
Comment from anne-marie
What a shower, they have had three orders through Amazon to deliver and failed each time, amazingly I found the yeovil depot Telephone number!! on google (01935 4329240. So I phoned them and was very polite but the woman on the other end was very rude as if i had no right to be asking her where my goods were! Amazon will be losing out in the long run, I wont be ordering from them again.
10/07/07 @ 13:03
Comment from anne-marie
Have just found all their depot numbers, hope this will help if you are not getting anywhere,

Or better still, this simple search using Thomweb gave
Home Delivery Network Ltd , Heathfield Industrial Estate , DEVON , TQ12 6TN , 01626 832545
Home Delivery Network The , Hitchin , HERTFORDSHIRE , SG5 1RT , 01462 421336
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NG , 023 8061 9866
Home Deliver Network Ltd , Lynx Trading Estate , SOMERSET , BA20 2NZ , 01935 432924
Home Delivery Network , Sunderland , TYNE AND WEAR , SR2 8QS , 0191-564 0924
Home Delivery Network , Dafen , DYFED , SA14 8QW , 01554 777877
Home Delivery Network , Warwick , WARWICKSHIRE , CV34 6QP , 01926 311404
Home Delivery Network , Rochdale , LANCASHIRE , OL11 3JR , 01706 352537
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NT , 023 8061 8398
Home Delivery Network , Yate , AVON , BS37 5QZ , 01454 316101
Home Delivery Network , Glenrothes , FIFE , KY6 2RU , 01592 773297
Home Delivery Network , Stoke On Trent , STAFFORDSHIRE , ST6 4PB , 01782 836071
Home Delivery Network , Park Royal , LONDON , NW10 7UA , 020 8961 8774
Home Delivery Network , Bolton , LANCASHIRE , BL3 6AX , 0870-154 5414
Home Delivery Network , Fareham , HAMPSHIRE , PO15 5ST , 01489 581544
Home Delivery Network , Lenton Lane Industrial Estate , NOTTINGHAMSHIRE , NG7 2TG , 0115-986 0431
Home Delivery Network , Gateshead , TYNE AND WEAR , NE10 0ES , 0191-495 2211
Home Delivery Network , Oldbury , WEST MIDLANDS , B69 3EX , 0121-552 5541
Home Delivery Network , East Kilbride , LANARKSHIRE , G75 0YA , 01355 233085
Home Delivery Network Ltd , Newbridge , MIDLOTHIAN , EH28 8LD , 0131-333 3651
Home Delivery Network Ltd , Morley , WEST YORKSHIRE , LS27 0BN , 0113-253 8226
Home Delivery Network Ltd , Basildon , ESSEX , SS14 3DT , 01268 286666
Home Delivery Network Ltd , Mitcham , SURREY , CR4 4HX , 020 8685 1032

10/07/07 @ 13:10
Comment from Mr Angry
I have my parcel!!!!

And how did I manage to get it?? I faked a bank statement with my delivery address on it! What sort of company won't accept a driving licence for ID but will accept any old piece of paper with an address on it!

I for one will not use any company that uses Home Delivery Network and does not give me a choice in couriers!
10/07/07 @ 15:01
Comment from ecky thump to anne-marie
*** Deleted ***

A reminder - if you use abusive language your comment will be deleted.
10/07/07 @ 22:22
Comment from Diane Tottle
Having read all the above comments I am keeping everything crossed for the delivery of the item I have ordered. As I am in France and have ordered from the UK I await developments with interest especially as the tracking number is only 10 digits long and the HDNL website asks for a tracking number of between 13 to 16 digits.
Diane
11/07/07 @ 17:24
Comment from ecky thump-Diane Tottle
just as well we dont deliver to france then isnt it,

christ on a bike, its like pulling teeth
13/07/07 @ 23:16
Comment from splash
first things first we deliver to masses amount of people everyday and have no problems. i suggest you start treating your delivery drivers with the same respect i'm sure they treat you with. i'm sure that if you have a problem your driver will deal with it the best they can or give you details to contact depots, companies etc. we aim to please and it is your constructive feedback that will help us to carry on to make us a better business as the customer always comes first.





14/07/07 @ 17:29
Comment from Another Ex - Amazon customer
I see. The abysmal,abusive, atrocious,hopeless,useless,idiotic,moronic, disgusting,lacklustre,uncaring, rude,10th rate,unprofessional, pathetic "service" from HDNL is all our(The customers)fault! Why didn't I think of that before, splash?

The French are quite fortunate then ecky thump. I doubt HDNL would be able to find it anyway.
14/07/07 @ 20:31
Comment from ecky thump
like it says on the van, customer first.

pity it doesnt say drivers last on it too as we seem to bear the brunt of everyones complaint no matter who's fault the problem started with
15/07/07 @ 18:41
Comment from ecky thump
evert hought you might need therapy?

blame us all you like but i went home with 980 quid in me sky rocket this week so forgive me if i dont give a sh** what your problem is

everyone on my round got their parcels last week, in fact i dont think i have had a single complaint against me or on my round in the last 12 months.

anwser that one!!!


15/07/07 @ 18:46
Comment from fed up admin staff
Hernan Rodriquez
As someone who works in HDNL’s admin department, I get to see all three sides of the issues. On the one hand I have customers complaining to me about our lousy service; on the other I see what actually comes through to our depot and the level of help we get from our clients, such as Amazon; and I also get reports back from our drivers. Now, whilst I’m not going to try and make any claims that the company I work for is faultless or without blame, I am going to say that we are not entirely responsible for the all-too-frequently mediocre (and in some cases “f***ing dreadful”) service that the customers receive. Roll the excuses…

Amazon are, quite frankly, utterly rubbish when it comes to helping us out. They have major issues with their systems losing parts of addresses – whether they have recently changed their system since the contract with us started or whether their system is just not fully compatible with ours I do not know – regardless, we often get parcels through that are either missing the house number/name, have the wrong postcode, or a completely different address.

When we try and contact them to resolve this, they generally take upwards of 3 days to respond and give answers that tend to be almost useless. One example that sticks in my mind was a query we had for a parcel addressed to a “Mrs Smith, Hertford” (I kid you not); after waiting for two days we finally got the response “Address is correct, proceed with delivery”. It was several more attempts and further delay before they actually told us the full address and that was not before they had first moaned at us for not delivering the parcel in time.

Furthermore, they seem to be unaware of our delivery policy – If a delivery fails then it will be attempted the next working day; if it fails again then the parcel is held at the depot for 5 working days whilst we await for further instructions or a re-delivery request.

This is the same policy that we have in place across the network, for every single client (we have literally hundreds) yet Amazon do not seem to feel this applies to them and they frequently make promises to customers that we are unable to honour. We do not offer a timed-delivery service as most of our drivers will have upwards of 150 parcels to deliver on a normal day.

However, it is not exactly uncommon for Amazon to promise a customer a delivery before a certain time, without first contacting us to find out if we can do this. As a result, the customer is let down and we end up with the complaint aimed at us. We (generally) only attempt Saturday deliveries on parcels that have been paid for as such but Amazon are constantly telling their customers that their parcel will be sent out again on Saturday, again without speaking to us. We can offer Saturday service but it’s not a guaranteed delivery day as we don’t get the parcel volume to justify having all 50+ drivers in to cover every single route.

I’m aware that, over Christmas, there were a horrendous number of parcels that did not get to customers in time. This is, again, largely down to Amazon (and a couple of other major clients that I won’t name) – they badly fouled up their volume estimates and were utterly unprepared for the vast quantity of orders they got in the run-up to Christmas; I believe there was even a documentary show on terrestrial TV about the problems they were having. As we can only rely on our clients for volume estimates, we were similarly unprepared.

The depot I work at was expecting around 9,000 parcels a day and received 11,000 on average. At ~150-200 parcels per driver, that meant we were short by around a dozen drivers. Whilst we did our best to get new drivers in to cover, it takes anywhere between one and three months to train a driver up to a standard where they can clear their route every day.
15/07/07 @ 18:57
Comment from chichi
I cant believe this utter rubbish service, like everyone still waiting for my parcel. will never order anything from amazon again! since they use this rubbish delivery service HDNL...
15/07/07 @ 23:03
Comment from Budgiebob
Ordered an item from Amazon that was collected by these jokers a week ago, following the tracking my delivery has so far been to Oldham to Stockton back to Oldham on to Wembley and is currently back on its way to Oldham. I have a sneaky that they dont know where Hertfordshire is, maybe they should either a. post it and let somebody else have a go or b. buy a map
18/07/07 @ 16:17
Comment from Duncan
I was told by the 0870 number helpdesk 3 times that the depot would call me to arrange delivery but no one did.
They would not give me a phone number. They did give me an address but said I would be turned away :)
I followed Shane's advice near the top of this complaint list to obtain the local depot number and the guy couldn't be more helpful in arranging collection. Now why couldn't they give me the number in the first place....?!
18/07/07 @ 16:33
Comment from Duncan
I was told by the 0870 number helpdesk 3 times that the depot would call me to arrange delivery but no one did.
They would not give me a phone number. They did give me an address but said I would be turned away :)
I followed Shane's advice near the top of this complaint list to obtain the local depot number and the guy couldn't be more helpful in arranging collection. Now why couldn't they give me the number in the first place....?!
18/07/07 @ 16:35
Comment from Neil Warner
Some intersting comments here. As a director of a mail order business one thing comes to the fore in many of these comments and infusriates couriers and companies alike. We all work, most of us 9-5. If you as a customer order something why do you ask for it to be sent somewhere where no one will be available to collect it? Couriers should not leave it on your doorstep as if it is stolen a whole world of hate is opened up. I realise some companies don't allow deliveries to work and discourage personal calls but ringing home answer phones to discuss orders lengthens the process. We have rethought using HDN after your comments though.
19/07/07 @ 11:21
Comment from Neil Warner
Some interesting comments here. As a director of a mail order business one thing comes to the fore in many of these comments and infusriates couriers and companies alike. We all work, most of us 9 to 5. If you as a customer order something why do you ask for it to be sent somewhere where no one will be available to collect it? Couriers should not leave it on your doorstep as if it is stolen a whole world of hate is opened up. I realise some companies don't allow deliveries to work and discourage personal calls but ringing home answer phones to discuss orders lengthens the process. We have rethought using HDN after your comments though.
19/07/07 @ 11:24
Comment from Stephan
Mr Warner, why do such companies as yours not make it clear on their websites that their goods, by virtue of the delivery service they use, are not suitable for people who's homes are not occupied 24/7?

I am astonished in the this day and age, that delivery companies have not gor their act together. Its a multi-billion pound and growing market, especially since the advent of the internet.

The Royal Mail and Parcel Force for all of their faults have always had a simple system of arranging for collection if no one is at home. It has worked for years. What is complicated about running such a system.

I cannot believe that all these online companies expect their clients to be able to be at home. If they do, then what the hell happened to the entreprenuerial spirit?

Is it just me, or what?
19/07/07 @ 13:08
Comment from Budgiebob
Ok 1 week on my parcel has made it to Droitwich so thats err Olldham to Stockton friday to monday back to Oldham on tuesday off to wembley on wednesday and now off to droitwich on thursday does it get airmiles?
19/07/07 @ 15:25
Comment from Budgiebob
Just to prove
Date Depot Action Reason
12/07/2007 00:00:00 Customer Parcel Data Received
13/07/2007 14:32:04 Sort Centre - Shaw, Oldham Sorted
16/07/2007 03:06:44 Stockton Depot Received
16/07/2007 05:27:44 Stockton Depot Unable to Deliver Prime Sort error
16/07/2007 12:47:32 Stockton Depot Despatched from
17/07/2007 13:29:23 Sort Centre - Shaw, Oldham Sorted
18/07/2007 02:19:08 Wembley Depot Received
18/07/2007 02:24:54 Wembley Depot Received
18/07/2007 04:14:31 Wembley Depot Despatched from
18/07/2007 04:14:32 Wembley Depot Unable to Deliver Prime Sort error
19/07/2007 13:18:00 Sort Centre - Droitwich Spa Sorted
19/07/07 @ 15:30
Comment from hdnl manager
its not the drivers fault, or the managers fault or the company you order from fault.

the directors and higher powers that be within the company saw fit 4 months ago to make a few hundred redundancies. the work load hasnt dropped off and the staff that are left cannot cope with the volume of work.
they will not employ any more staff. so for now we all just have to lump it i'm afraid. .

for instance our depot lost 9 experienced and very good concientious drivers to redundancy. think about your workplace could you cope with the work load you have now but with 9 less people to do it.

just to give you some idea of the numbers those 9 people would have easily delivered 1,800 parcels per day
19/07/07 @ 22:17
Comment from tony_s
I've just been HDNL'd. I thought Parcelforce and CityLink were bad until I came across this lot. Allegedly "carded" twice - nothing left. Doubt the driver even bothered visiting the area! Can't believe that John Lewis Direct can use such a bunch of cowboys. Much as I dislike Tesco, their delivery system is second to none. You can book time slots or pick up in store. When other online retailers catch up, the likes of HDNL will end up where they belong - out of business.
20/07/07 @ 08:47
Comment from ALEX HARDIE
GUESS WHO DELIVERS YOUR PARCELS TO TESCOS SO YOU CAN PICK THEM UP ON TIME THATS RIGHT HDNL
21/07/07 @ 15:26
Comment from Sceptic
Guess which company wouldn't dare treat Tesco with the same comtempt it does with a lot of it's private individual customers.

I have no power to do anything when you fail to deliver my parcel. If you gave Tesco the same service they'd kick you to the kerb quicker than you can say "invisible failed delivery note"!
23/07/07 @ 13:26
Comment from Another Ex - Amazon customer
Well said, Sceptic!
23/07/07 @ 15:01
Comment from Dave
I amazed that the company is still in business if they don't even know where their own depot is. I have an undelivered card, I called them, looked on their website and I still don't know where they are located. No match for parcelforce or DHL. I hope I never have the misfortune of dealing with them again.
23/07/07 @ 17:42
Comment from Dave
I amazed that the company is still in business if they don't even know where their own depot is. I have an undelivered card, I called them, looked on their website and I still don't know where they are located. No match for parcelforce or DHL. I hope I never have the misfortune of dealing with them again.
23/07/07 @ 17:48
Comment from Rev Napalm
HDN are the worst delivery company i have dealt with. I had to take a half day leave to go to Wembley to get two parcels to find they had try to deliver one, forged a signature at my house and left it outside the house in full vire. Luckily, nothing was taken. However, both parcels i have had to collect have been opened! I assume nothing decent to nick! Hope amazon are saving a lot of money as amazaon are going to lose a lot of custom.
23/07/07 @ 20:29
Comment from Josh
Having had a failed delivery, I just found the local depot no. via 192, spoke to an incredibly helpful woman who contacted their driver for me in his van whilst i waited, to advise how to get to my address (we are realy hard to find even with SatNav). I have never had this level of service from any other delivery company! gues i must be incredibly lucky....but let's see if the parcel turns up.
24/07/07 @ 12:53
Comment from Zibbo
I ordered several large books from Amazon last week, and noticed that the ship carrier was HDNL. Having never heard of them, I Googled around and found this website.. and then became rather anxious about whether my parcel would ever arrive.

However, it arrived today, safe and sound, several days inside of Amazon's delivery estimate. So, a smooth and hassle-free transaction.

Just thought I'd even out the debate a little.. HDNL are capable, at least in principle, of doing their job properly.
24/07/07 @ 18:59
Comment from Zibbo
I ordered several large books from Amazon last week, and noticed that the ship carrier was HDNL. Having never heard of them, I Googled around and found this website.. and then became rather anxious about whether my parcel would ever arrive.

However, it arrived today, safe and sound, several days inside of Amazon's delivery estimate. So, a smooth and hassle-free transaction.

Just thought I'd even out the debate a little.. HDNL are capable, at least in principle, of doing their job properly.
24/07/07 @ 19:01
Comment from Zibbo
.. and apologies for the double-post.
24/07/07 @ 19:05
Comment from Caroline
Oh what s site! I'm expecting delivery from BOTH Amazon AND Argos over the next couple of days. Having used Amazon in the past for small items delivered by Royal Mail with no problems, I am expecting delivery of a larger item which was and I quote from HDNL Tracking system "Despatched from Sunderland Depot at 25/07/2007 04:52:35" so hopefully my son will get his new pushchair before the weekend. I do have to say that I have never had any problems with Home Delivery Network for Argos and I am delighted that considering where I live can be confusing for most ordinary folk, HDN seem to know where I am. I am very much hoping that after reading comments (rather nasty ones too especially from what appears to be a 'driver' which I think is very unprofessional), that I do receive my goods. Will update if necessary.
25/07/07 @ 09:25
Comment from jan
I can only say that my dealings with HDN have been positive. I ordered a carpet cleaner from Amazon on Sunday July 22nd. Amazon e mailed me to say they had dispatched it on Monday, 23rd. I phoned my local HDN depot on Tuesday and a very polite lady told me that it hadn't reached the depot as yet. I tracked the parcel this morning, tracking info said it had reached my local depot and was loaded on a delivery van at 6:50 this morning. A phone call to the depot verified this. My parcel was delivered at 11:20 this morning. So all i can say if you phone your local depot they are very helpful.
25/07/07 @ 12:01
Comment from Caroline
Well, my Argos order arrived today(couldn't track this) but still waiting on Amazon. I have a feeling that it will turn up tomorrow as it doesn't appear to have reached my local depot - wherever that is. Any idea where the nearest depot is to SP4 in Wiltshire? As long as my Amazon order arrives before the weekend all will be ok with the world.
25/07/07 @ 14:45
Comment from Georgie
Looks like I'm another unfortunate HDNL customer.

I ordered a few books and a dvd boxset from good old Amazon. It had to be despatched in 2 orders. The first lot came by royal mail, fit through my letter box and was delivered quickly with no problems.

Second batch unfortunately needed to be sent by HDN! My package was sent on 23.07.07. I today checked my status on Amazon and was suprised to find this:

Jul 25, 2007 01:55:17 PM CUSTOMER UK Left at doorstep
Jul 25, 2007 07:15:13 AM READING VAN UK Out for delivery
Jul 25, 2007 02:41:25 AM READING DEPOT UK Arrival Scan
Jul 24, 2007 09:56:22 AM PRIME SORT UK Arrival Scan
Jul 23, 2007 12:00:00 AM WEB CUSTOMER UK Carrier notified to pick up package

No such package was left on my doorstep, or any other area surrounding my house. I'm actually close to tears as I'm worried my items (totalling approx £50) have now been stolen.

So I have sent an email to Amazon, and will hopefully get a response tomorrow.

I just cant believe it! How is leaving an item on the doorstep a safe place? My nxt door neighbours are nearly always in as they are elderly. They have taken parcels for us from Royal Mail no problems. But HDN seem to think leaving an item in plain view is just fine and dandy!


Am also having problems with Amtrak who refuse to answer their phones, but thats a whole other story!

I hope this Amazon/HDN situation is rectified. I either want my items resent, or a full refund. Do you think Amazon have ever been sued?! Hmmm...

Anyways, just wanted to vent, feels good =]
25/07/07 @ 18:39
Comment from Debbie
I have found HDN to be absolutely appaling. I ordered with Robinsons Country Leisure over 2 weeks ago for a 2-4 day delivery. They failed the 2 first deliveries and left me cards with no parcel numbers on which meant I couldn't track it and got a rude reception on their customer service line (which is awful). I arranged delivery for yesterday and stayed at home, nothing arrived. I rang customer services again who told me the parcel had been put in the van but delivery had not been attempted! I cannot take another day off work knowing that the parcel may not even arrive! I asked them whether I could give them an alternative address, but apparently they don't do redirecting so I need to speak to the supplier. The supplier has just told me I have to take up redirection with HDN. Absolutely disgusting customer service.
26/07/07 @ 10:35
Comment from tony_s
It's pleasing to see that there are some positive comments about HDN. The problem, though, seems to be that their delivery success rate is not good! I spoke to John Lewis Customer Service at about 8 the other morning and the CS rep admitted that I was not the first person that day to phone in complaining about HDN! He also admitted that they have trouble contacting HDN. Seems John Lewis may be "considering" HDN's position. How long before Amazon follow suit?
27/07/07 @ 11:25
Comment from Adam Gaenby
Anyone needing the Stockton-on-Tees depot here is the number.

01642 566246
27/07/07 @ 15:32
Comment from Pete
Well have waited in for 2 days now for my parcel to come from BT via HDN. After being told by an advisor on the first day that I was "Carded" although I was in the house and, by the way no card, he went on to say that delivery would be the next working day. Stayed in another day and guess what. Don't need to say anymore. I have just checked the tracking on this order and it seems to be sat on a van for 2 days enjoying the views of Kent. Guys I run my own business, If I ran it like you do yours, I would not have any customers, can you explain how you keep yours. It is not customer service, It is not reliability, but it is something. Your website is also very unfriendly. there does not seem to be a comments page, maybe you don't want to hear what people think about your company or more to the point dont care.
28/07/07 @ 07:13
Comment from Another Ex - Amazon customer
No doubt someone from HDNL will say to you Pete:

a) You weren't in when they called (ie you're a liar).
b) You don't deserve to get the delivery anyway because you're a BT customer.
c) Your address label says something like "Peter Smith, Kent, UK"
d) You actually received the parcel, but being dishonest (and a liar) you've decided you want a refund and keep the product.
e)Who gives a monkey's anyway.

Or maybe they'll come up with something novel this time - but I doubt it will be an apology!
28/07/07 @ 17:59
Comment from elaine simpson
Very interesting reading all the above. If you contact home delivery Network they will not give out depot telephone numbers but i have since found out aberdeen depot is actually white arrow 01224 249299. What a boost finally got straight through to the depot instead of all this faffing about with Call Centres/ Hooray!!!!!!
30/07/07 @ 19:11
Comment from Valerie Rothlisberger-Jones
If anyone needs the phone number for the head office of Home Delivery Network, it is
0151 290 8500
I was told parcel was on the van to be delivered Monday. I saw the van come, pop a card into the mail box then drive away. I was in the garden, called, too late alas!! Was told parcel in van on Tuesday. No van. No parcel. I rang in the evening to be told driver had left a card (he hadn't) and the depot manager would ring me first thing Wednesday morning (today).
I had to ring Home Delivery Network on the number on the card. They said (again!) it was on the van and would be delivered today (they'd been telling me this since Monday) online tracking told me it had been held at the depot.
I rang enquiries for the number of their head office (because surprise, surprise, the 0870 number you ring donesn't know it and don't even have a number for their depot!!!!! I asked directory enquiries for their number but they are not in the book as Home Service Network, they are under a different name (why?????)
I finally got the number, asked for someone in charge and ranted. She took my number and said she would ring me back straight away, which she did and told me they would deliver within 20 minutes. Which they finally did.
Does one really have to do so much detective work to get a phone number of a head office to get something done with Home Network Service?????
It is a company I would never recommend and would strongly discourage friends and businesses to use.
01/08/07 @ 10:42
Comment from Georgie
An update of my situation. (see 25.07.07 @ 18.39)

The lovely people @ Amazon have resent my items, and thankfully it was with Royal Mail. It arrived safely yesterday morning.

God knows where my other items went... Probably been sold on *rolls eyes*

Hopefully wont have troubles with HDN again!!

Peace

x
01/08/07 @ 20:32
Comment from Marie
Can someone please help me. I need the number for their sort center in Droitwich Spa.

My parcel has been sitting in this sort center since 23/07!
03/08/07 @ 09:10
Comment from Kate
Thank you to the people who have supplied telephone numbers for the depots.
I wasn't in when HDL tried to deliver the first time. If they had put the parcel number on the first card then I would have phoned them and asked for them not to bother the next day as I wasn't going to be in.
They tried again the second day and this time left a parcel number.
I phoned the 0870 number and was told that they would send it to the depot and the depot would call me when it got there and tell me where the depot was. I was amazed that the woman at the 0870 number couldn't tell me where the depot was.

Thanks to this site I have found the number for my local depot and have called them. I can collect my parcel on Saturday! They will call me to confirm that the parcel is back in the depot.

Why couldn't they have done this in the first place?
Yes I ordered something to be delivered to an address where I knew I wasn't going to be in. But I am leaving my job soon and didn't want it to be delivered to my work in case it came after I left.
Also I thought this would be delivered by Royal Mail, collecting from them is easy as the depot is only 5 minutes from my house.

I don't think the drivers are to blame but the way the company is run. All it would take would be for there to be phone numbers of local depots on the cards and I think we would all be happy. That way we could have the parcels delivered at a time to suit us.

Saying that given the illiteracy of the earlier poster who claims to be a manager for HDN it's no wonder they are annoying so many people.
03/08/07 @ 16:03
Comment from james smith
Hi thereI am an ex employee of hdnl,I work at the call centre in bolton.We have no powers at all unable to contact the local depot or the driver,All they can do id email the the local and hope for a reply to the customer.

The depots are so overworked they dont normally have the to answer any question or complaints that are sent over.


When u ask the depot for a telephone number they arent able to give it to you,or the full address ,Unless you make yourself such a pain or just lie why u may need the information.


If we break company policy or try and help the cust in anyway we would be put down on markes.Some calls are listern into and marked depending whats happened.


The company has let so many staff go in the depots around the country to save money,even though the parcel they are getting are more and more each day,

They would send a driver with about 150 parcel's a day and the driver cant do that many,Most just lie on the scanner and say carded even though they havnt been to the propery because there under so much presure.


When u call the call centre they have no ldea whats going on really just use the same info the you can get from the website.We have to tell customers that parcel's were out for deliver even thought we had no ldea if they would be delivered or not.

The scanner doenst always update until the driver returns the depot,Or within or certain range of the depot.

So its quite easy to wait in for 12 hours and be told driver maybe on they way.and they wont turn up.

most managers couldnt careless and are busy doing staff sales orders or just chatting,Even if you asked one to take the call you couldnt solve,it would be very hard to get them to talk to the customer.


anyway any questions you have ask me and l will help all l can
04/08/07 @ 00:15
Comment from james
I forget to say all the calls l had about driver leaving parcels just about anywhere.inside bins on doorsteps or dropped over the wall and broken.
04/08/07 @ 00:21
Comment from John Combes
I have had a number of items recently delivered by hdl and have had no problems whatsoever, even though our house is hard to find
06/08/07 @ 08:28
Comment from Jimmy McLean
Guys, I'm saying pretty much what has been said before. They tried to deliver a parcel to my home address but unfortunately I was at work. Was assured that I would receive a call from the depot to go and collect it. However the depot was meant to keep it for 5 working days. I eventually found the depot number only to be told that they sent it back the first day! I now am £100 out of pocket as the sender will not refund me until they have it back - yep, could take 28 days. Pathetic!
07/08/07 @ 12:04
Comment from PJ
As most people here, I have had the same problem, I tracked the parcel using HDNL's website. Today (07 Aug) it said: 6:50am ON DELIVERY VAN (Daventry Depot). Then at 1:52pm UNABLE TO DELIVER (carded) except I have been hanging around my front door for hours waiting. but then later on at 5:00pm another UNABLE TO DELIVER (but I was still around my front door waiting) so I phoned Daventry Depot, and the woman said it had failed to deliver with a card posted and wouldn't explain why I hadn't received such Card. She said it will be sent tomorrow morning (or will it) fingers crossed.
07/08/07 @ 19:45
Comment from Point me to Play (dot) com!
Okay, think about it:

(i) The drivers say they have lots of parcels to deliver;
(ii) The drivers say they have very little time to deliver in;
(iii) A lot of customers don't appear to receive that elusive 'delivery card', and
(iv) The drivers say that they get paid for the trip, whether or not the parcel is delivered.

To me, it looks as though some drivers - knowing they'll get paid for two visits if they have to make two visits - don't even bother with that first visit (hence the lack of delivery card), waiting instead for the second or third delivery before they leave the parcel. They just sign off the deliveries as 'not in'/'not received'/'lives in a flat'/etc. etc. and reap the rewards.
Lovely stuff - two/three lots of payment for one delivery. Where do I sign up?! ;D
07/08/07 @ 19:46
Comment from y
THANK YOU ALL for the precious information written in here. As well, i just had a nightmarish episode with my amazon order delivered by this joke of a company called HDN...not gonna write the whole story but basically if it was not with LOADS of emails to the entire directors and marketing (plus a couple of phone calls to the depot and 10 calls to the call center) i wouldn t have managed to get my parcel after 2 weeks of madness. So thanks again to everyone that shared their info and all the emails. that was my first and last order at amazon. and to Home delivery Network; i d say: you are the biggest joke ever!!

y.
09/08/07 @ 21:46
Comment from Tushar
i had the same problems as mentioned earlier .
0870 guys were elusive, refused to give me address of stockton-on-tees depot. fortunately someone posted their number.
I called 01642566246 and spoke to a lady Silvia. she was very helpful , she gave me the address and called me back in 5 min to tell me that my parcel was ready for collection.
I will leave in an hour to get my parcel.

The stockton-on-tees depot address is given below.

Home Delivery Network
Macklin Avenue
Cowpen Lane Industrial Estate
Billingham
TS23 4BY
10/08/07 @ 11:22
Comment from Ahmad Zol
Utter Rubbish!!

09/08/2007 18:48:59 New Cross Depot Unable to Deliver Carded
09/08/2007 18:48:59 New Cross Depot Unable to Deliver Carded.
Delivery to my office, but they only came in at 6.48pm. Who in their right minds would work that late?

10/08/2007 10:30:33 New Cross Depot Unable to Deliver Carded
Pah!! I was in the office all the time.

No cards received. I had to go to all departments to check 3-4 times for this, but nobody saw anyone coming from Home Delivery Network...

Avoid at all costs....
10/08/07 @ 23:26
Comment from Lisa Morgan
I am having the same issue

here is what i wrote to the today

"I am absolutely discussed with your service.

I order a product from BT and was told it would be delivered on Monday 13th August before 6pm and required a signature.

I arranged for my partner to take the day off work (therefore losing earnings), we were told we would be telephoned 2 hours prior to delivery. After no phone call and no delivery we made various calls to your company. We were assured that the parcel was on it's was and would be there before 7pm (an hour after the delivery slot we were told).

At 7.30-7.45pm we had still received nothing. I called your company to complain and asked them not to try and redeliver but to keep and the depot and I would collect myself.

Today I rang your company again to ensure the parcel was left at the depot so I could arrange collections. THE PARCEL HAD BEEN SENT OUT! I was also told that my parcel was not even loaded on the van! That was unacceptable my partner had lost a days earnings (for nothing) I had spent all afternoon on the phone and been lied to by your colleagues.

I then asked for your Romford depots phone number so I could ask then to contact the driver and give me an estimated delivery time so I could arrange for my partner to take time off work (and lose earnings) again. I was told they couldn’t give me the number, I then asked to speak to management, I was told I could not speak with them also.

I managed to find the Romford depots phone number anyway and called them.

They told me that in fact the delivery had gone out yesterday (so one of your colleagues are lying) and that they tried to deliver (also a lie as my partner was there all day) and a calling card was left (no card was left). I have asked them to contact the driver so I can find out what time he is expecting to come and arrange for someone to be there but apparently they can not (very unlikely as I'm sure he has a mobile phone or pager).

This is totally unacceptable service and I want something done about this NOW!!"

Lets see what happens...
14/08/07 @ 14:08
Comment from Tom
I won't bore you with the details of my HDN nightmare, but thought this might be amusing to share. Part of my tracking reads as follows;

Aug 13, 2007 04:36:48 PM EASTLEIGH DEPOT UK Arrival Scan
Aug 13, 2007 04:22:44 PM EASTLEIGH VAN UK Delivery attempted - recipient not home

Therefore, HDN attempted a delivery at 4.22pm, then the package was scanned back in at the depot 14 minutes later.

I am in Bournemouth, the depot is 40 miles away in Eastleigh. 40 miles in 14 minutes. That means either the driver is fiddling his results, or he managed to drive back to the depot at an average speed of 160mph.

Now that's efficiency!
15/08/07 @ 12:47
Comment from Ali Critchlow
I too have recently suffered at the hands of Home Delivery Network Ltd.

Without wishing to bore you all with the precise details of my experience with them, I will simply say this:

Their service is utterly appalling! Their staff (I dealt with at least 4 different people) are utterly incompetent and the company as whole makes a mockery of the phrase "home delivery".

I was lied to, misled and had my time and more importantly, my money wasted by this deplorable firm.

I urge Amazon to relinquish all their ties with this firm as they are clearly dragging their name through the mud.

Something should be done about this company - they should not be allowed to operate in the way that they do. Does anybody know of some kind of regulatory body for delivery firms? I really think this company should be publicly and officially "named and shamed" for the way in which they treat their customers.

15/08/07 @ 13:14
Comment from Duncan Ross
It really is amazing. I have just spent 15 minutes talking to someone at their call centre (who was very pleasant). But all they can do is come back during the day (when I am not in) to try to deliver something I didn't order. They don't do weekends or evenings, it seems. I asked to speak to a manager or supervisor, but apparently they don't have any. So now I have asked for my parcel to be returned to sender, in the hope that BT will never use them again and will send stuff through the post like they should.
15/08/07 @ 14:44
Comment from Sarah
After I read over a hundred of these comments, I finally realised that nobody actually pin-pointed the major problem of HDNL. As a recent HDNL victim, I personally think the company has many disconnections between call centres and depots and then the depots and drivers. Obviously the structure of the company is hugely problematic, with nobody bothering to review it. If, as HDNL employees and managers say, they have been working hard and trying hard to do their job probably, how can they ignore so many (hundreds, maybe thousands) complaints? It seems to me that there is no one in the company who is trying to find out where the miscommunication lies and alter and monitor it accordingly. An incorrect company structure will lead to misunderstandings between company and customers, departments and departments, employees and employees. Moreover, one further thing that I feel it is necessary to mention is that whoever manages HDNL personnel has at least done a good job on staff moral. I have to give the thumbs up for the courage of those people who work for HDNL in standing up for their company, regardless of its myriad shortcomings. To the manager of HDNL: you have got the right people, now you need the right management.
15/08/07 @ 22:09
Comment from Jim
I must comment on the service I have just received from HDNL. having read the comments I thought I would find myself in the same predicament, but quite the opposite. I checked the tracking on line as follows.
14/08/2007 00:00:00 Customer Parcel Data Received
15/08/2007 23:57:33 Glasgow Depot Received
16/08/2007 07:32:17 Glasgow Depot Loaded onto vehicle

Received package 16/08 at 16:03.
For me at least a very good service.
16/08/07 @ 16:16
Comment from Nocturnal Lacky
I work for HDNL, I have also received all of my orders (because I'm at home waiting for them!) on time and sometimes earlier than expected.
The comments from Sarah above are very much to the point, it would seem some areas of the business are badly managed.
HDNL is not new to the delivery business it's an amalgamation of 2 very old delivery businesses.
It's not HDNL that takes the wrong name address or more often than not the wrong postcode.
Other couriers may deliver nearly every parcel without damage but they're not delivering millions of parcels a week and so the ratio that each damages is probably the same. We do everthing we can get your parcel to you quickly and sometimes things are damaged the Rule of thumb is "Would I pay for it in that condition?" and if the answer is no it's reordered and returned.
Amazon and Dabs give you a tracking number for your parcel and a link to the HDNL site, use it, those companys that don't give you any info by email (BT for instance) Ring them and ask for the tracking number, they do know it i had to do it myself.

16/08/07 @ 20:47
Comment from james
its simple people ,do what i do , when your not working go to a shop and buy the item you desire , it aint rocket science , get a life
16/08/07 @ 22:31
Comment from james
comment from tom regarding tracking ,i have done this before , what happens is sometimes parcels get mislaid on the van , hard to imagine you assume , but when your van is packed front to back and nearly to the roof , sometimes parcels will wander ,ie into the space you have reserved for return parcels , undelivered etc on getting back to the depot you then find this parcel , which needs to be scanned as all do , but thats a rare occurence unless the driver is unfamiliar with the delivery area
16/08/07 @ 22:44
Comment from Another Ex - Amazon customer
Why do you constantly harp on a about people "getting a life" James. Have you not heard that internet shopping is the biggest commercial growth sector?
Perhaps you ought to drag yourself into the 21st Century and get a life yourself.

If I pay for a product and service, I expect to get them, otherwise I complain. What's wrong with that eh? Or is your life full of pathetic excuses?
17/08/07 @ 09:42
Comment from Nocturnal Lacky
UPDATE :
These are my recent delivery details for Amazon, Dabs and BT (I have had to alter a few numbers so i cant be traced :p)

Tracking information for parcel number 8AMF017*****A002.
Date Depot Action Reason
02/08/2007 00:00:00 Customer Parcel Data Received
02/08/2007 19:47:02 Sort Centre - Droitwich Spa Sorted
03/08/2007 01:58:30 Morley Depot Received
03/08/2007 04:04:15 Rochdale Depot Received
03/08/2007 07:12:28 Rochdale Depot Loaded onto vehicle
03/08/2007 12:40:47 Rochdale Depot Delivered


Tracking information for parcel number 8199102*****A002.
Date Depot Action Reason
02/08/2007 00:00:00 Customer Parcel Data Received
02/08/2007 14:33:18 Sort Centre - Shaw, Oldham Sorted
02/08/2007 22:13:21 Morley Depot Received
03/08/2007 04:53:09 Rochdale Depot Received
03/08/2007 07:08:42 Rochdale Depot Loaded onto vehicle
03/08/2007 12:40:52 Rochdale Depot Delivered


Tracking information for parcel number 8BT2108*****a002
Date Depot Action Reason
10/08/2007 00:00:00 Customer Parcel Data Received
10/08/2007 14:51:22 Sort Centre - Shaw, Oldham Sorted
12/08/2007 13:48:48 Morley Depot Received
13/08/2007 00:15:08 Rochdale Depot Received
13/08/2007 07:28:21 Rochdale Depot Loaded onto vehicle
13/08/2007 12:23:06 Rochdale Depot Delivered

As you can see no problems!
17/08/07 @ 10:40
Comment from james
reply to ex amazon customer ,maybe your getting me mixed up with another james , that was my first post , anyhow in life we must accept that there will be problems , with deliveries , your internet , your mobile phone , your car please accept the fact that life is not always a breeze and stop moaning lol :) be happy
17/08/07 @ 10:57
Comment from Lyndon Davies
I found this site while actually looking for a number for Home Delivery. (0800 015 1509) I returned home to find a card saying they had been unable to contact me by telephone to advise a date (no-one had called, I was at home all week and when not in, the ansaphone was on).
When I rang them they tell me the item has been delivered (given it's a elliptical cross trainer it's not hiding anywhere in my driveway and they couldn't have posted it) - when I queried it they said the driver's marked it as completed so someone must have signed for it - I should try my neighbours! There was nothing written on the card to indicate that though....What a way to run a company....
17/08/07 @ 15:40
Comment from Lyndon Davies
I found this site while actually looking for a number for Home Delivery. (0800 015 1509) I returned home to find a card saying they had been unable to contact me by telephone to advise a date (no-one had called, I was at home all week and when not in, the ansaphone was on).
When I rang them they tell me the item has been delivered (given it's a elliptical cross trainer it's not hiding anywhere in my driveway and they couldn't have posted it) - when I queried it they said the driver's marked it as completed so someone must have signed for it - I should try my neighbours! There was nothing written on the card to indicate that though....What a way to run a company....
17/08/07 @ 15:50
Comment from james
i worked for this company for 27 years as a driver , for my sins , most drivers are good ,they will go out of their way to deliver the goods to the customer , but i agree the system is a shambles and needs a good sort out , preferebly some good management who know how to run a delivery business
17/08/07 @ 16:31
Comment from Lance Vandersyde
HDN called on 8th August with my package while I was out. Fortunately I returned within a few minutes. They left a card saying package was left "In Blue Rec Bin by front door". This was a wheely bin that had been put out because garbage collection was that day. How stupid can you get? Makes me wonder if the drivers are hitting back against the negative press. I felt like this was really "sticking it up me".
18/08/07 @ 11:17
Comment from Another Ex - Amazon customer
"maybe your getting me mixed up with another james"

My apologies James!



18/08/07 @ 11:38
Comment from Nocturnal Lacky
Lance Vandersyde

It's good to hear you received it on time :)
18/08/07 @ 12:55
Comment from Pradip Patel
no wonder Amazon can't make a profit if they use these bunch of cowboys. My wife was expecting a delivery today and arranged for it to be delivered to the shopping centre she works at. The online tracking says they were unable to deliver so they carded. unbelievable, maybe they pushed the doors instead of pulled them and assuned the shopping centre was closed.

This company is a disgrace.


Pradip
20/08/07 @ 15:41
Comment from Bobby Knutshurt
I have just read what the employees of this so called courier company have written and quite frankly they should be sacked on the spot.

No wonder the company is going to lose the Amazon contract and these so called HDNL employees will be made redundant.

All I can say is TOUGH.

Maybe if you did some work for your wage this wouldn't have happened.

You have yourselves to blame.
20/08/07 @ 18:17
Comment from Nocturnal Lacky
Bobby Knutshurt

"No wonder the company is going to lose the Amazon contract and these so called HDNL employees will be made redundant."

Don't make me laff!

we've been waiting for redundancy for years :o

*Waves* Goodbye Amazon!... who's next?
20/08/07 @ 18:47
Comment from Delbert D.Rivers
I work for HDNL.In addition to NOT being psychic/clairvoyant(I don't always know what's in the box which YOU'VE ordered!),I'm not a phone installation expert NOR a flat-pack(Made For Idiots) furniture assembler.It's called SELF-ASSEMBLY for a reason!So don't keep bloody asking/expecting me to install your poxy phones/broadband hubs OR put together your crappy little bedside cabinets.We're Delivery Drivers ie. we DRIVE around and DELIVER things.(well,that's when we can be bothered to go to your often inaccesible,out of the way places!).I'm sure that when some of you ungrateful customers order your goods,you imagine us drivers to drive around in Reliant Robins with just YOUR parcel on.NEWSFLASH-We don't!Unfortunately Ford Transit vans can't always fit through your tiny,narrow gateways-not even when,in your infinite wisdom,you decide to DECREASE the space between the posts!!!!!!!
And yes-those large,cumbersome parcels which we're trying to deliver to you ARE heavy and,if you can just tear yourself away from watching Jeremy Kyle for a second,we would appreciate some assistance.Maybe open a gate or door perhaps?Better still,lock your dogs away instead of picking them up whilst trying to sign for your goods.Strangely enough we don't always see the funny side of having our ankles and fingers bitten by cuddly,wuddly little doggies.As i told one snotty,rude customer the other day-if her dog bites me I'll have it put down!
One last point(for now).If you would like your parcels left in your shed/garage/greenhouse/swimming pool/summerhouse/stable or other extravagant building that you've wasted your HARD EARNED money on,then leave the bloody things open.Not rocket science is it?We're not allowed to kick your doors in or smash your windows.Yes,its a shame.
COMPRENDE????????
21/08/07 @ 06:42
Comment from Delbert D.Rivers
I work for HDNL.In addition to NOT being psychic/clairvoyant(I don't always know what's in the box which YOU'VE ordered!),I'm not a phone installation expert NOR a flat-pack(Made For Idiots) furniture assembler.It's called SELF-ASSEMBLY for a reason!So don't keep bloody asking/expecting me to install your poxy phones/broadband hubs OR put together your crappy little bedside cabinets.We're Delivery Drivers ie. we DRIVE around and DELIVER things.(well,that's when we can be bothered to go to your often inaccesible,out of the way places!).I'm sure that when some of you ungrateful customers order your goods,you imagine us drivers to drive around in Reliant Robins with just YOUR parcel on.NEWSFLASH-We don't!Unfortunately Ford Transit vans can't always fit through your tiny,narrow gateways-not even when,in your infinite wisdom,you decide to DECREASE the space between the posts!!!!!!!
And yes-those large,cumbersome parcels which we're trying to deliver to you ARE heavy and,if you can just tear yourself away from watching Jeremy Kyle for a second,we would appreciate some assistance.Maybe open a gate or door perhaps?Better still,lock your dogs away instead of picking them up whilst trying to sign for your goods.Strangely enough we don't always see the funny side of having our ankles and fingers bitten by cuddly,wuddly little doggies.As i told one snotty,rude customer the other day-if her dog bites me I'll have it put down!
One last point(for now).If you would like your parcels left in your shed/garage/greenhouse/swimming pool/summerhouse/stable or other extravagant building that you've wasted your HARD EARNED money on,then leave the bloody things open.Not rocket science is it?We're not allowed to kick your doors in or smash your windows.Yes,its a shame.
21/08/07 @ 06:44
Comment from Delbert D.Rivers
I work for HDNL.In addition to NOT being psychic,clairvoyant(I don't always know what's in the box which YOU'VE ordered!),I'm not a phone installation expert NOR a flat-pack(Made For Idiots) furniture assembler.It's called SELF-ASSEMBLY for a reason!So don't keep bloody asking,expecting me to install your poxy phones,broadband hubs OR put together your crappy little bedside cabinets.We're Delivery Drivers ie. we DRIVE around and DELIVER things.(well,that's when we can be bothered to go to your often inaccesible,out of the way places!).I'm sure that when some of you ungrateful customers order your goods,you imagine us drivers to drive around in Reliant Robins with just YOUR parcel on.NEWSFLASH-We don't!Unfortunately Ford Transit vans can't always fit through your tiny,narrow gateways-not even when,in your infinite wisdom,you decide to DECREASE the space between the posts!!!!!!!
And yes-those large,cumbersome parcels which we're trying to deliver to you ARE heavy and,if you can just tear yourself away from watching Jeremy Kyle for a second,we would appreciate some assistance.Maybe open a gate or door perhaps?Better still,lock your dogs away instead of picking them up whilst trying to sign for your goods.Strangely enough we don't always see the funny side of having our ankles and fingers bitten by cuddly,wuddly little doggies.As i told one snotty,rude customer the other day-if her dog bites me I'll have it put down!
One last point(for now).If you would like your parcels left in your shed,garage,greenhouse,swimming pool,summerhouse,stable or other extravagant building that you've wasted your HARD EARNED money on,then leave the bloody things open.Not rocket science is it?We're not allowed to kick your doors in or smash your windows.Yes,its a shame.
21/08/07 @ 06:48
Comment from Delbert D.Rivers
I work for HDNL.In addition to NOT being psychic,clairvoyant(I don't always know what's in the box which YOU'VE ordered!),I'm not a phone installation expert NOR a flat-pack(Made For Idiots) furniture assembler.It's called SELF-ASSEMBLY for a reason!So don't keep bloody asking,expecting me to install your poxy phones,broadband hubs OR put together your crappy little bedside cabinets.

We're Delivery Drivers ie. we DRIVE around and DELIVER things.(well,that's when we can be bothered to go to your often inaccesible,out of the way places!).I'm sure that when some of you ungrateful customers order your goods,you imagine us drivers to drive around in Reliant Robins with just YOUR parcel on.NEWSFLASH-We don't!Unfortunately Ford Transit vans can't always fit through your tiny,narrow gateways-not even when,in your infinite wisdom,you decide to DECREASE the space between the posts!!!!!!!

And yes-those large,cumbersome parcels which we're trying to deliver to you ARE heavy and,if you can just tear yourself away from watching Jeremy Kyle for a second,we would appreciate some assistance.Maybe open a gate or door perhaps?

Better still,lock your dogs away instead of picking them up whilst trying to sign for your goods.Strangely enough we don't always see the funny side of having our ankles and fingers bitten by cuddly,wuddly little doggies.As i told one snotty,rude customer the other day-if her dog bites me I'll have it put down!

One last point(for now).If you would like your parcels left in your,shed,garage,greenhouse,swimming pool,summerhouse,stable or other extravagant building that you've wasted your HARD EARNED money on,then leave the bloody things open.Not rocket science is it?We're not allowed to kick your doors in or smash your windows.

Yes,its a shame.
21/08/07 @ 06:52
Comment from James
For all those people sitting in there warm , cosy offices and homes , typing complaints to amazon , just remember the drivers deliver in all weathers , even inclement ie ; torrential rain , snow 6 ft thick , does it stop us trying to deliver ? NO , POLICE WARNING ONLY VENTURE OUT IN EMERGENCIES , yeah you getting your Jim reeves cd is an emergency , and yes we do choose this profession , ive been soaked through from 9am till 5pm ,would you ????
21/08/07 @ 09:12
Comment from Happy Customer
Having read this page with some trepidation, foolishly being in work and not waiting at home for my delivery, I went home at lunchtime to find a card saying my parcel was left at a neighbour's - and so it was. Not the first neighbour's house though so the delivery guy must have tried a couple and spent a few minutes doing so.

Clearly there *are* HDNL drivers who do a decent job.
21/08/07 @ 12:53
Comment from Fred
I am an ex employee of HDNL and the reason for leaving was I was just getting too pi**ed of with the hassle I was getting from everyone just trying to do a job. All drivers are under pressure from this company with the main reason that round drivers are way overworked and overloaded. I did not take out the 150 - 200 parcels a day like some drivers. My target was 146 mainly because my round consisted of 75% tennement flats and the rest houses, and most parcels were top flat deliveries.
Standing at tennement doors pushing buzzers to get in and asking neighbours to take their parcel and getting slated with abuse as to why I was buzzing their flat when the parcel was not for them really got my goat up. One guy threatened me with a 12 inch blade when I knocked his door to take a parcel for his nieghbour who stayed just 3 feet away from him in one tennement. That guy was lucky for I spent 12 years in the marine corp and am a black 2nd dan. If it wasn't for the fact that I had a case of wine in hand that blade would have been sticking out of his ass. And the guy who started shouting abuse to me (in front of his wife and half the street) because I was late in delivering M&S flowers to him for his wifes anniverary. Sure it was 6.30 pm and he was miffed but my van was down for 2 hours while someone came out to change the starter motor. No he did not know that, but did he have the right just to let fly because he did'nt get his flowers at 8am. Some drivers are out till 8 at night delivering the workload they have and it's a long day. The last thing a driver needs is someone giving them the verbals for something outwith their control. I tried to give the guy an explanation but he just kept ranting about M&S said his flowers would be delivered before mid day and that this was unbeleivable. I just walked away with his flowers and put them back in the van and drove away. He was running at the back of the van still ranting and raving like the lunatic he was. I got hauled up in front of the manager after his complaint but told I did the right thing, so it just goes to show the customer ain't always right. There are numerous more incidents that I could tell but just bare in mind that mostly all delivery drivers try to do a good job wherever they are and that some things are outwith their control like gaining access to security buildings, finding addresses that are not on street maps because they are new structures, address labels are wrong because whoever sent them in the first place did not get it right. There are numerous more and all delivery companies have these problems, not just HDNL. I'm afraid it's not just a case of sticking it in the van and taking it from A to B
21/08/07 @ 13:15
Comment from Ben
My problem is'nt with the drivers at all, it's the management and the admin side of the company.
I have never dealt with such a poorly run company.
I have been on the phone constanly to this company, every time I have been told that I would receive the package tomorrow.
I even stayed at home to receive the package, as it was important, yet no one turned up.
Finally 3 weeks pass, and I'm getting sick and tired off trying, so I got my wife to phone, who has a skill when it comes to getting answers, would you beleive it, they sent the package back to BT after I have been told countless times they where sending it to me.
I think some kind of petition needs to be started so that it can be showed to companys like Argos, Amazon, Bt and other large companys that getting involved with a cheap crappy company like this, is gonna loose them business.
And hopefully what ever idiot managing director will find himself back on the doll que.
Never been so cheesed of with a delivery company before.

Complete jerks.
21/08/07 @ 14:42
Comment from n/a
If you people are so worried about when you are going to receive you parcels then why dont you go to the shops and do your buying. You people are just lazy. You do not understand the processes involved in delivering the parcels because you have limited knowledge on the delivery network of any company be it Parceline, HDNL or UPS.
21/08/07 @ 21:24
Comment from dawn
i worked for hdn on a self employed basis delivering catalogues a few months ago.

they gave me the wrong catalogues for the addresses...after 2 weeks finaly got that problem sorted out...then found out they had given me to many envelopes for the catalogues i had to deliver...so waited another week until more catalogues came

and to top it off i have not been paid....AVOID THIS COMPANY.
22/08/07 @ 08:47
Comment from GoScrewYourself
Once again here are my parcel details for todays delivery:

Tracking information for parcel number 8arl250*****a002
Date Depot Action Reason
19/08/2007 00:00:00 Customer Parcel Data Received
21/08/2007 03:12:51 Sort Centre - Shaw, Oldham Sorted
21/08/2007 12:20:09 Morley Depot Received
22/08/2007 01:42:00 Rochdale Depot Received
22/08/2007 07:26:42 Rochdale Depot Loaded onto vehicle
22/08/2007 13:28:07 Rochdale Depot Delivered


it seems to me like there is'nt a problem with the delivery company, maybe u should check whether you have given the right address details.

Dawn if u didn't deliver any catalogues WTH do you want paying for :p

HDNL Putting The Customer First!
22/08/07 @ 14:03
Comment from GoScrewYourself

our company

Home Delivery Network Limited is the UK’s largest dedicated home delivery service. With over 90 years combined experience, we deliver parcels on behalf of major clients to every postcode, every day.
our company

From fragile fresh flowers to bulky home furniture our network of parcel depots and specialist delivery hubs provide bespoke delivery and collection services for you.
our company

Each week 2.2 million parcels under 25kg are hand delivered by our 3500 friendly delivery drivers. Our specialist hubs handle larger items that require two-people to deliver to your room of choice.

HDNL Putting The Customer First!
22/08/07 @ 14:05
Comment from Austin
I would just like to say HDNL have much improved since some of these comments have been submitted. HDNL does have its problems im not denying that however as with every delivery service it provides good customer support but unfortunately has its limitations. HDNL cannot provide a time for delivery thats true but does offer other things, ie: Leave with a n/bour, leave somewehere secure if the parcel does not require a signature, collect from depot, re-direct for some parcels. What it cannot do is deliver parcel via a taxi which some customers have suggested and have the delivery driver sign for the parcel and just it in a bin amongst other things (who the hell would want a parcel left in a bin anyways)! The question is: Why order things to be delivered if you are never in, have no n/bours, dont have anywhere secure to leave the parcel, cannot collect from depot and have no other address for it to be re-directed to? Surely that tells you not to bother having anything delivered. And guess what... YES there are ppl out there that do this and wonder why they never receive there parcels. Absolute idiots! And another thing... if you are unsure about anything, question it with your supplier, it is not the fault of HDNL if your supplier has said HDNL will call prior to delivery, HDNL simply do not provide this service. And another thing...It also states on the card that HDNL return parcels after 5 workings days so why are customers still ringing HDNL to ask that very question, do ppl just not open there eyes anymore, i mean come on ppl, its not difficult, its there wriiten in black and white. Blimey! HDNL are a good service, i think that ppl just have far too high expectations and to be more realistic about what can be achieved.
22/08/07 @ 20:01
Comment from James
One good advantage of ordering through the Internet is , you needn't move from your chair , Then when you can't get off your backside to answer the door you can also complain in the comfort of your chair , The Internet is a great invention used mainly by the American people i think ,No wonder so many are obese . be health wise and take care all :)
22/08/07 @ 23:51
Comment from Jane
Same old story & I'm furious. After several days watching my delivery, ordered via Amazon, being sent from Droitwich-Wembley-Droitwich-New Cross for no apparent reason, I am told today the driver was unable to deliver. This is to my work address, a large City of London firm with a security desk manned 24/7, a reception desk on every floor manned 8am-6pm (this was at 4.30pm) and me sitting at my desk all afternoon situated in front of the lift from which the driver would have emerged should he have actually bothered to go to the floor stated in the address specified in my order. Now I know the driver was lying - there is simply no possiblity that there was no one there to accept my deliveryw. Why did I use Amazon super saver delivery?

Rant over, can someone please advise me what to do in order to either get a refund or actually see my delivery, bearing in mind I have no transport to attend the depot (or inclination to visit New Cross)?
23/08/07 @ 01:29
Comment from JC
Same old story & I'm furious. After several days watching my delivery, ordered via Amazon, being sent from Droitwich-Wembley-Droitwich-New Cross for no apparent reason, I am told today the driver was unable to deliver. This is to my work address, a large City of London firm with a security desk manned 24/7, a reception desk on every floor manned 8am-6pm (this was at 4.30pm) and me sitting at my desk all afternoon situated in front of the lift from which the driver would have emerged should he have actually bothered to go to the floor stated in the address specified in my order. Now I know the driver was lying - there is simply no possiblity that there was no one there to accept my delivery.

Rant over, can someone please advise me what to do in order to either get a refund or actually see my delivery, bearing in mind I have no transport to attend the depot (or inclination to visit New Cross)?
23/08/07 @ 01:32
Comment from I'm A Mouse In Need
Hi Jane, very sorry that your parcel hasn't reached you in time.
I can't be 100% on your particular problem without seeing what the HDNL Tracking system Details are, but I would hazard a guess that because you're in an office building the post code has not been recognised by the system, as it was designed for residential post codes. We are currently trying our very best to update the system, which silly as it sounds we are doing as we come across these "Unknown" post codes.
It could also be that the driver did find the address but the man at the main reception couldnt tell the driver where you actually worked or maybe the driver thought well i havent got 10 - 15 minutes to mess about going up and down in a lift trying to find you.

Either call the all the New Cross Home delivery network depot number: 02077325595 or 02077321444 or 02076358094 and see if they still have your parcel (I Doubt they will though) so that you can try to re-arrange delivery. Failing that you can ring Amazon and tell them that you would like it to be Re-delivered to Family, Friends or a Neighbour that you can trust.
If non of the above is possible get your money back from amazon.

P.S. We don't deliver to PO Boxes either.

Putting The Customer 1st.
23/08/07 @ 06:55
Comment from Carl
Not sure why there are delays however my item was dispatched, from Reading, on Monday.

Thursday and it's still not even at my local depot, and apparently I should be expecting deliver Tuesday.

Can't say I'm hugely impressed at an item taking a week to travel from Reading to London.
23/08/07 @ 12:44
Comment from lisa thomas
I have never had a bad experience with hdl, very pleasant drivers, quick delivery within the specified times and absolutely no messing about. Until now that is: I am not going to rant and rave because after reading through as many of the posted opinions as i possibly could, i can sympathise with everbody. But the problem is that i have ordered my son a nintendo ds lite for his birthday on sept 9th, i ordered it back in july from studio home shopping. It said there was a waiting time of 21 days which back then wasnt a problem at all, but now studio are telling me that the parcel has been despatched on the 15th august and the hdl tracking system is showing parcel data recieved on the same date, but nothing since. What has happened to my order? When will i recieve it? If somebody could please help me i would be very grateful, i just want my son to get his birthday present on time.
Thankyou Lisa
24/08/07 @ 00:37
Comment from Stuart
This is about Citylink, not HDNL, but it's my website so I can do what I like :)

My front door has a big metal knocker on it that you can't fail to hear anywhere in the house. I was waiting in today for a delivery when I heard a faint knocking noise, as if someone wearing gloves was tapping on wood. I went down and opened the door and found the Citylink guy on his way back to his van with my parcel. I just managed to catch him.

If I didn't know better, I'd say they were paid per delivery attempt not per delivery. Why else ignore a large metal ring and knock gently?

/rant over
24/08/07 @ 12:05
Comment from fred blogs
im a hdnl employee,i know what some of you think of us but were not all like that as i was a driver and i hate carding people i started work at 5 30am and got home at 7pm or later some times i got to know my customers and try to find out where i could leave a parcel if not in i did my best for the customer but i did have a bad area that i could not leave anything and the customers understood i tried loads of houses before carding them, at end of route i would see where i carded and go back through the route on way back to depot and try them again and they appreciated it
24/08/07 @ 20:24
Comment from dawn
response to goscrewyourself.

the catalogues were delivered after the total mess hdn made of the wrong delivery of catalogues to me was sorted out.

i sent my manifest in for payment for the job done ...12 phone calls and 2 letters later i am still waiting to be paid.

i am seriously thinking of taking it to the small claims court just out of principle...hdn is the worst company i have ever dealt with.
29/08/07 @ 09:29
Comment from J S
HDNL - cant give you a time, cant give you a saturday, cant tell you when the local depot is open, or barely where it is! can't do much really apart from be generally unhelpful. Ah well - BT are trying to deliver something to me from them - I have no idea what it is, as they havent advised me, so I'm leaving them now as they're about as incompetent as HDNL. Bye bye! Nice knowing you both!
29/08/07 @ 22:39
Comment from J S
HDNL - cant give you a time, cant give you a saturday, cant tell you when the local depot is open, or barely where it is! can't do much really apart from be generally unhelpful. Ah well - BT are trying to deliver something to me from them - I have no idea what it is, as they havent advised me, so I'm leaving them now as they're about as incompetent as HDNL. When i aske dif HDNL could do a staurday as their website proudly claims they do, or even let me pick up my mystery gift on saturday, this depended on 'people wanting to do overtime' - wow - great news for the customer! Bye bye! Nice knowing you both! Putting hte customer LAST
29/08/07 @ 22:42
Comment from J S
HDNL - cant give you a time, cant give you a saturday, cant tell you when the local depot is open, or barely where it is! can't do much really apart from be generally unhelpful. Ah well - BT are trying to deliver something to me from them - I have no idea what it is, as they havent advised me, so I'm leaving them now as they're about as incompetent as HDNL. When i aske dif HDNL could do a staurday as their website proudly claims they do, or even let me pick up my mystery gift on saturday, this depended on 'people wanting to do overtime' - wow - great news for the customer! Bye bye! Nice knowing you both! Putting the customer LAST
29/08/07 @ 22:45
Comment from J S
HDNL - cant give you a time, cant give you a saturday, cant tell you when the local depot is open, or barely where it is! can't do much really apart from be generally unhelpful. Ah well - BT are trying to deliver something to me from them - I have no idea what it is, as they havent advised me, so I'm leaving them now as they're about as incompetent as HDNL. When i aske dif HDNL could do a staurday as their website proudly claims they do, or even let me pick up my mystery gift on saturday, this depended on 'people wanting to do overtime' - wow - great news for the customer! Bye bye! Nice knowing you both! Putting the customer LAST
29/08/07 @ 22:49
Comment from Liam Calland
HDNL are truly awful. I work at a radio station in the centre of Bradford and have had dozens of delivery's from Amazon to my work address. Yet the first time HDNL are the carrier, they can't find the address after going out 3 times to try and locate the address!!!!!

Another item I ordered on Amazon which was dispatched days after the HDNL item has just been delivered via TNT. Yet I am still waiting for the HDNL delivery.

I have just sent a complaint off to Amazon and mentioned all the complaint on this site about HDNL.

What really annoyed me is on the tracking page it said "CARD LEFT" and right next to that it said "DRIVER COULDN'T LOCATE ADDRESS" How can they leave card if they can't find the building?!!!
30/08/07 @ 14:04
Comment from Liam Calland
HDNL are truly awful. I work at a radio station in the centre of Bradford and have had dozens of delivery's from Amazon to my work address. Yet the first time HDNL are the carrier, they can't find the address after going out 3 times to try and locate the address!!!!!

Another item I ordered on Amazon which was dispatched days after the HDNL item has just been delivered via TNT. Yet I am still waiting for the HDNL delivery.

I have just sent a complaint off to Amazon and mentioned all the complaint on this site about HDNL.

What really annoyed me is on the tracking page it said "CARD LEFT" and right next to that it said "DRIVER COULDN'T LOCATE ADDRESS" How can they leave card if they can't find the building?!!!
30/08/07 @ 14:07
Comment from Emily
HDN where supposed to deliver my Topshop order to my place of work which has a 24-hr manned security hut at the gate who are always happy to sign for parcels. However they're tracking page claims they couldn't deliver so left a card - absolute nonsense!! To leave a card it would either have had to have been at the security hut or at reception and both are manned 24 hours for security purposes. It's impossible that they arrived but couldn't deliver; it's clear that they haven't been anywhere near my work. How can they blatently lie like this???
30/08/07 @ 16:23
Comment from James
don't you people read whats in these posts ? don't order from amazon !!!!!! i got a letter saying i had won 615k euros do i try and claim it ??? no because i know its a load of crap , if you aint happy with the supplier or delivery company go elsewhere , amazon aint the be all and end all for gods sake give me strength lol
30/08/07 @ 20:01
Comment from James
don't you people read whats in these posts ? don't order from amazon !!!!!! i got a letter saying i had won 615k euros do i try and claim it ??? no because i know its a load of crap , if you aint happy with the supplier or delivery company go elsewhere , amazon aint the be all and end all for gods sake give me strength , or pay extra if your so concerned about receiving your goods .
30/08/07 @ 20:06
Comment from James
don't you people read whats in these posts ? don't order from amazon !!!!!! i got a letter saying i had won 615k euros do i try and claim it ??? no because i know its a load of crap , if you aint happy with the supplier or delivery company go elsewhere , amazon aint the be all and end all for gods sake give me strength , or pay extra if your so concerned about receiving your goods .
30/08/07 @ 20:09
Comment from James
don't you people read whats in these posts ? don't order from amazon !!!!!! i got a letter saying i had won 615k euros do i try and claim it ??? no because i know its a load of crap , if you aint happy with the supplier or delivery company go elsewhere , amazon aint the be all and end all for gods sake give me strength , or pay extra if your so concerned about receiving your goods , and stop moaning about things that really mean jack shit in this life .
30/08/07 @ 20:14
Comment from James
and theres silly me thinking we live in a free country with free speech ha what a joke may as well be in america
30/08/07 @ 20:16
Comment from james
reply to emily , topshop !! havnt they got shops in every town and city ?? or do you live and work in the countryside ? i know we all have busy lives these days , but some people just use that as an excuse for being lazy :)
30/08/07 @ 20:30
Comment from james
must admit though since ive been working for them i have a strange craving for bananas lol
30/08/07 @ 20:36
Comment from Goldilocks
I am so relieved that I am not the only one who thinks that home delivery network is the worst delivery company ever. They tried delivering a parcel from Holland to me on Friday, I wasn't home, so they left a card saying they would try again on Tuesday morning (Monday was a Bank Holiday). I was home til 11 am, but nothing. So I rung them, specifically told them I would be in til 10 am or to try my neighbours. Got home Wednesday, no parcel and no card. Rung again, for some mysterious reason it was held back at the depot. They claim they have a depot where I live, but they wouldn't give me the address or phone number. So left instructions again that I would be home til 10 am and otherwise try my neighbours. If the depot is in my town, how hard is it to get to my house before 10 am? Got home Thursday night and there was a card that they tried my neighbours, but no-one in. Rung again and I was told the depot will get in touch within 24hrs but they are probably not open on a Saturday. And all next week I am at work at 7 am. how can people who work ever get a parcel delivered from them. You try to help them by giving them alternatives, but they rather do it the difficult way and then make out it's your fault for not being in. What am I supposed to do, take a day off so those incompetent people can deliver a parcel???
30/08/07 @ 23:00
Comment from Goldilocks
Oh and for you drivers saying that it's your own fault if you order something but you're not in. Firstly sometimes people send you gifts like in my case it was a surprise goodie box from home. So how can I plan that? And I shouldn't have to take a day off to have a parcel delivered. Secondly my boyfriend buys and sells a lot through ebay and we never have any probs with royal mail or other delivery services because they offer good alternatives for when you're not in. If it's Royal Mail I can go to their depot next day or on a Saturday (oh shock and horror a Saturday, surely you are not supposed to be able to pick a parcel up or have it delivered on Saturday that must be against HDN policy) and pick up my parcel.
30/08/07 @ 23:41
Comment from Ria
I thought it was me just having a bad day. I stayed in all day yesterday waiting for my order via HDN. I wasn't even given a time slot, all that was said it would be delivierd before 6pm. Of course no delivery. When i tracked my order it said they had tried to deliver twice and a card had beeb left, hmmm no card and I was in all day waiting for my doorbell to ring. Now they're saying today, Why do I feel its not going to happen!
31/08/07 @ 14:24
Comment from Jamie
Oh boy is it really that bad!!? You know I read these complaints and shake my head in disbelief. I’ve been a delivery driver for this company for many many years and I can tell you that’s its half the company’s fault and half the clients fault to whether a parcel get to its final place of destination or not… Firstly, when ordering and typing in or saying the address please make sure it is the FULL and CORRECT address with the CORRECT POSTCODE as you will be surprised at the comments I receive from the clients when we finally get the correct address, for example: A road with numbers from 1 to say 100 and you put a house name on the address but hey! What do you know?? you’ve not got the house name anywhere to be seen on your property or its covered up and oh yeah you’ve put a name instead of a number, how very helpful and lets not forget that when we do finally find you you say “well the post man know where I live” yes that’s right and now so do I… Let’s try this example… When the client is not at home we should leave a card saying what day/time who it’s from and where it’s left if able to, but if we’re not able to leave the parcel then you should have enough information on the card to think (that day) (and PLEASE not the 2nd day of trying as you are wasting our day as well as your day) now should I ring to have it redirected or as there seems to be a time I know he will be around in this area somewhere in that time on the card (now I know I may be the only one putting the time on the card and I hope very much that I’m not the only one with the sense to do it) so I’ll stay in if able to and if not I will leave a not on the door saying where its safe to leave it.. But alas no the amount of you people who either forget or leave it too late is beyond me and so this I point the finger for blame to you… Please remember we are not all bad, we like you are here to do a job so try and make it a bit easy for us as well as you and hopefully we will both get a better service…
31/08/07 @ 21:10
Comment from dawn
hdn advertise for self employed couriers to deliver their catalogues.

what they fail to say is that when you have delivered the catalogues and ask for payment they will completly ignore you and hope you will get tired of trying to get the money they owe you.

i am on my 14th attempt to get paid for a job i did for them months ago.....DO NOT TOUCH THIS COMPANY WITH A BARGE POLE.....it makes me wonder just who was paid for the job i did..?????
03/09/07 @ 10:47
Comment from Stuart
Top marks to Parceline. I had a phone call from the delivery driver to tell me he was a couple of minutes away and to confirm exactly where I was. The call seemed to have been routed through their head office somehow as the Caller ID wasn't a mobile number. See, it can be done well, you just have to put some effort in to it.
03/09/07 @ 11:33
Comment from james
sorry to hear you havnt been paid dawn ,but that doesnt suprise me with this company there always cocking the wages up , at least you havnt got to scan them though , by the way leave them in a secure place not the doorstep as we all do lol
04/09/07 @ 01:23
Comment from james
a driver can earn 150+ for a sat and 200+ easy for a sun on cats hence couriers
04/09/07 @ 01:27
Comment from james
i worked for them 27 years as a driver , ive seen drivers with 1600 on top for 1 weeks pay , were not all thickos lol but any questions fire away
04/09/07 @ 01:38
Comment from Richard
Hey, you lot think HDN are bad, try City Link. The last time they delivered to my house the driver punched my wife in the face and kicked her legs. Her mistake was asking to look at the parcel before she signed for it as it looked damaged, the driver claimed she snatched it out of his hand. She slammed the door in his face and found that he had left his clip board in the hall way, this delayed him enough that the police were able to arrive in time to arrest him. We've never ever had an apology from either the driver or City Link. So next time HDN let you down, be grateful it isn't City Link. Oh and yes we have had delivery's made to us from HDN and there has never been any problems.
04/09/07 @ 13:22
Comment from marc leighton
absolutely rubbish service...twice now ive been told my parcel is coming and they have not delivered. phone to confirm an exact day and took day off work and still they still never turned up....ring up next day and they tell me my parcel is sitting n depot at newhaven...not even an apology...i fail to see how this company can survive when so many complaints...obviously they are not a 'customer aware' company
05/09/07 @ 17:47
Comment from marc leighton
absolutely rubbish service...twice now ive been told my parcel is coming and they have not delivered. phone to confirm an exact day and took day off work and still they still never turned up....ring up next day and they tell me my parcel is sitting n depot at newhaven...not even an apology...i fail to see how this company can survive when so many complaints...obviously they are not a 'customer aware' company
05/09/07 @ 17:51
Comment from Alan Walters
They tried to deliver my Amazon parcel today while I was at work.

I rang the depot and said i wouldn't be in tomorrow either so don't bother trying to deliver it.

Their website says they deliver on Saturdays, so i says 'can i have it on Saturday?'

'We don't deliver on Saturdays' say's them.

Ermm??What??

The sad thing is I have another Amazon order being dispathced today, and guess who it's to be delivered by.........noooooooo!!
05/09/07 @ 18:19
Comment from james
they do deliver saturdays but you would pay extra , its tesco , argos and flowers from m&s , interflora etc , maybe other companies now but you would have to pay extra for saturday delivery they only have about 5 drivers covering around 50 routes
06/09/07 @ 00:07
Comment from james
in reality people expect to pay peanuts and expect a top notch service ??? well im afraid in this day and age of dog eat dog it doesnt work that way you get what you pay for im afraid
06/09/07 @ 00:17
Comment from Steve Turnbull
Oh my god what a load of incompetent fools. I work ona business park and the first time HDN tried to deliver my Amazon order said "wrong address" even though i've been using this for more than 4 years without any problem. The second time they delivered they said "no one home" its a business park! i even left my number but no one called! i then spoke to Amazon and HDN who said they would deliver it the next day (3rd attempt) but guess what it was left at the depot and not sent out for delivery ho hum. They said they left a card and the item is in the depot about 15 miles from where I work GREAT! so i've cancelled the order and it's being sent back to Amazon. I also told amazon to put a note on my account saying not to send anything to me using this network again. They said they have done it but I won't be ordering anything from Amazon until I know for sure. Next time i decided to buy something from Amazon i'll contact them first to make sure its not sent using HDN.
06/09/07 @ 09:52
Comment from james
reply to steve , these drivers have a set target to achieve , if its a local route your drop rate could be anything from 20-25 parcels per hour , which gives the driver 2.5-3 minutes per drop , now think the driver is in joe bloggs street , he has 3 minutes to drive to your business park find somewhere to park find your business make the delivery and get tohis next drop all in 3 minutes , thats why drivers aint to keen on delivering to business parks :(
07/09/07 @ 10:10
Comment from james
thats why you see drivers racing around like madmen , sometimes you can make time up with multiple drops but their rare ,if a driver took an extra minute per delivery say on a 200 target that would add 3.2 hours to his working day which he doesnt get paid for , would you work 3 hours for nothing ??
07/09/07 @ 10:18
Comment from Annoyed Frustrated and Confused
I have ordered a dress of laredoute four times and always had the money returned to my account after 2 weeks.I was a bit confused and called them out on it, according to them it seems the delivery never left the depot.
On this occassion I just got carded , which is an improvement, however the card had no tracking number and the wrong phone number and it was from HDN suddenly it becomes clear, the nightmare begins. In searching for their number, I found this site a decided to call them before i read through the whole site, well all your comments are true. I cannot believe the dress could not have been left with my neighbour who is always in, cannot be redelivered tommorow which is Saturday, can not be rediredted to my workplace as was done by interlink express when i purchased a dress from warehouse.
The mind boggles at the archaic way in which things are done. Laredoute gave me a 14day delivery time which meant I could not sit at home and wait; unfeasible. HDN's depot is 15 miles from where I live, on the outskirts of Birmingham.
I find this quite frustrating, the same drivers spewing their rants would be thr first to complain about bad service from banks, supermarkets etc. I do not understand why we as people do not try to do our jobs to the best of our abilities and exceed customers expectations, i bet we all work in a capacity that impacts on other people, if only we could pay good service forward. Based on the information I have got from this site, I will always enquire as to the delivery service to be used before I pay for anything.
I feel so disheartened at the we as customers are treated. Since there seems to be a retraction in consumer spending, mayybe this would act as a catalyst to ensure businesses see excellent customer service as a competitive advantage.
07/09/07 @ 19:35
Comment from james
ive had bad service from banks , gas and electric suppliers , shops in general , in fact you name it , i usually go elsewhere , doesnt that make sense ? what i dont do is moan on about the poor standard of service i'm getting because i'm a v.i.p who derserves better service , get a grip lol sorry folks just like winding you all up :)
08/09/07 @ 00:07
Comment from John
I used to work for these jokers, HDN,in management capacity, and have sympathy with both customers and drivers alike.

You may find the below helpful!

Home Delivery Network Ltd , Heathfield Industrial Estate , DEVON , TQ12 6TN , 01626 832545
Home Delivery Network The , Hitchin , HERTFORDSHIRE , SG5 1RT , 01462 421336
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NG , 023 8061 9866
Home Deliver Network Ltd , Lynx Trading Estate , SOMERSET , BA20 2NZ , 01935 432924
Home Delivery Network , Sunderland , TYNE AND WEAR , SR2 8QS , 0191-564 0924
Home Delivery Network , Dafen , DYFED , SA14 8QW , 01554 777877
Home Delivery Network , Warwick , WARWICKSHIRE , CV34 6QP , 01926 311404
Home Delivery Network , Rochdale , LANCASHIRE , OL11 3JR , 01706 352537
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NT , 023 8061 8398
Home Delivery Network , Yate , AVON , BS37 5QZ , 01454 316101
Home Delivery Network , Glenrothes , FIFE , KY6 2RU , 01592 773297
Home Delivery Network , Stoke On Trent , STAFFORDSHIRE , ST6 4PB , 01782 836071
Home Delivery Network , Park Royal , LONDON , NW10 7UA , 020 8961 8774
Home Delivery Network , Bolton , LANCASHIRE , BL3 6AX , 0870-154 5414
Home Delivery Network , Fareham , HAMPSHIRE , PO15 5ST , 01489 581544
Home Delivery Network , Lenton Lane Industrial Estate , NOTTINGHAMSHIRE , NG7 2TG , 0115-986 0431
Home Delivery Network , Gateshead , TYNE AND WEAR , NE10 0ES , 0191-495 2211
Home Delivery Network , Oldbury , WEST MIDLANDS , B69 3EX , 0121-552 5541
Home Delivery Network , East Kilbride , LANARKSHIRE , G75 0YA , 01355 233085
Home Delivery Network Ltd , Newbridge , MIDLOTHIAN , EH28 8LD , 0131-333 3651
Home Delivery Network Ltd , Morley , WEST YORKSHIRE , LS27 0BN , 0113-253 8226
Home Delivery Network Ltd , Basildon , ESSEX , SS14 3DT , 01268 286666
Home Delivery Network Ltd , Mitcham , SURREY , CR4 4HX , 020 8685 1032

09/09/07 @ 16:57
Comment from Ade
Spot on John, I also had the mis-fortune to work for this lot as a manager, I also have the utmost sympathy for all the customers and those that work there, apart from a core of senior managers who all they can do is blame everyone else when they should take a long hard look at themselves, but then I suppose they are the clever ones because they are still getting their fat salaries etc. what ever happened to that saying ''every dog has his day'' you never know John we may meet them again.
09/09/07 @ 18:38
Comment from Rob Godfrey
Like others, I’ve just received a card telling my my delivery was missed. I heard the card come through the door but nobody knocked or rang the bell. The card has no parcel/tracking number and nothing to make me think the driver didn’t just pre-prepare 30 cards last night and whiz through his schedule in time for an early finish.
I’ve mailed the MD, customer services and the Operations Director (thanks to brendon grimshaw at the start of this forum for the first two email addresses).
When I called them they took the address details then told me who the parcel was for (which is a breach of the data protection act) then told me they couldn’t discuss delivery with me because I wasn’t the recipient and they were limited by ‘data protection’.
I’m waiting for a response from them...
11/09/07 @ 14:29
Comment from SarahB
My company is a mail order retailer and we use HDNL as our primary courier in the UK - after reading the above comments I would like to let you know of our experience with them. We use their 2 day service which means for example parcels despatched on Monday are attempted for delivery on Wednesday and Thursday (we send our customers an email with the tracking details).

*** Over 90% of parcels are delivered within the first 2 delivery days primarily to the customer and often to a neighbour. *** (We do not allow parcels to be left without a signature otherwise I believe this figure would be higher. Not as bad as you thought are they ;-)

If a parcel has not been delivered 2 or 3 days after that we call the customer to help them to arrange re-delivery or redirection to an address in the local area - details are passed direct to the depot using their website and generally delivery is actioned as arranged without any problems.

However, if the customer calls the number on the card the response can be less than helpful. This is a bureau employed by HDNL to take the calls and allow the depots to do their job of actually delivering parcels however it seems many of the people working there need extra training in "customer service".

My advice to you as a customer is if you are having delivery issues call your supplier and get them to message the depot. If you want to collect we send your phone number to the depot, they get your parcel ready and then they call you with directions - it works!
11/09/07 @ 19:25
Comment from steve
Gotta admire James for defending his corner so gallantly, management would surely be proud. However I too am a delivery driver (parcelforce) and while James does raise a few valid points re.customer mentality he has to admit HDN are pretty poor on the admin side. I too have just waited in all day for my delivery from BT via HDN! Guess what...........no show! Boo....hiss. BT worse than useless gave me incorrect tracking no. and incorrect tel. no for HDN rhen stopped answering my calls full stop. So next stop HDN website for contact no. Alas to no avail no contact details. Now we don't live on a business park or in a block of flats, my house is clearly signed with its name. Parcelforce, city link, ANC, nightfreight and UPS have all delivered fairly recently with success but HDN man just couldn't manage it. James I think you need to move with the times, home shopping is what most shops want these days, no shops to maintain and staff etc.....A good deal of shops don't carry stock they are merely showrooms that offer free home delivery to the door, then this is where the expertise of the likes of you and I comes in. Also remember if a driver doesn't spend the early days of his new route learning where houses are he will never make it. I use all things available to me like maps, local knowledge, other drivers, but above all else my common sense. HDN have proven to be a let down the first time I have had any experience of using them. Doesn't bode well does it?
11/09/07 @ 20:16
Comment from James
yes Steve , you to have a valid point , i think you will find if the routes are covered by the usual driver there isnt a problem , its when drivers are off when the problems occur through unfamiliar drivers who dont know the area or agency drivers , about 95% of drivers deliver everything they have and the few that dont, bring at most 5 parcels back , like you say we use all means at our disposal to locate properties .Ive asked at post offices even police stations before , but as you point out admin and poor management let the side down alas ,i no longer work for them i took voluntary redundancy after 27 years
12/09/07 @ 10:32
Comment from James
regarding leaving calling cards , ive lost count of how many times the depot ran out of them , which means obviously the driver has none , ive had to buy a little notepad on numerous occasions to write delivery details on for customers all this just adds time to your day , but i would imagine most drivers dont , once again poor management .
12/09/07 @ 10:49
Comment from matthew
dear digruntled, i too work for hdnl and yes it is true we may misplace the odd parcel, but it is just that, an odd parcel, and only for a few days. On my route alone a quiet week for me is around 900 parcels and as amazon makes up about 2% of what leaves our depot, well misplacing the odd one isn't that bad, could be worse you could use Royal Mail (what was it 14 million losses in one year). Yes, I do agree with John, if you want it be in to receive it. YOU ARE NOT OUR ONLY CUSTOMERS. If you can't be in,have it delivered to your place of work, but we only go to the reception. It isn't hard people, use you brains that's what they were given to you for. Your beloved hdnl driver xx
12/09/07 @ 18:51
Comment from mark andrews
Aggree with all the bad things said about HOME DELIVERY NETWORK above. I purchased an item from DABS and paid a premium for next day delivery - guess what, HOME DELIVERY NETWORK failed to deliver the item as the "Driver ran out of time" !
They are very difficult to contact, and their customer service is NIL. I personally will not be buying anything else from DABS or anyone else that uses HOME DELIVERY NETWORK as their delivery service - I would advise no one else to either for your own sake - they are a cpmplete joke.
13/09/07 @ 06:53
Comment from Neil
I ended up at this website following two alleged "failed" deliveries (both alleged times of delivery I was in my flat) and a frustrating phonecall. Every single courier company I've dealt with is more than happy for you to collect the parcel from the depot - the same day in the case of Parcelforce.

I tried lying (yes, the depot have called me to say my parcel is ready for collection - just give me the address please!), being nice, being honest (I just want my parcel, it's a gift for someone!) but nothing.

In the end I found the address of the Crawley depot, turned up and asked for my parcel. The staff there were really helpful; I was in and out in under 15 minutes.

My advice would be to ring their customer service number, register your wish to collect the parcel, then go look for the depot address and go there the next day. That way, your request for pickup is logged on the system.

My dad used to deliver for Group 4, so I have the utmost sympathy for the delivery drivers who are often given very demanding routes on strict timescales, and on that basis, I can understand (but not condone) drivers who simply "card" people and don't ring. Having said that, I think a bit more customer service on HDNL's part would go a LONG way.
13/09/07 @ 11:13
Comment from Julia
Also had bad time with home delivery network but have a direct number to thier cardiff office in lamby way 02920779779
13/09/07 @ 17:05
Comment from SarahB
Guys, it seems to me that BT and Dabs (whoever they are) are guilty of not providing correct information to allow their customers to track their parcels - a number of people have reported incorrect tracking numbers being given. Don't harrass HDNL complain to your retailer they are often the ones at fault. If BT give you a 5-day window for delivery it's because they don't know when they will send it not because HDNL don't know when they will deliver it!!

Ring your retailer not the call card bureau and make them work for you - my comany does this and it works for us over 99% of the time.
13/09/07 @ 23:27
Comment from Bman
In the words of Johnathan Higgins from Magnum PI "OH MY GOD"

I have just been having a little trouble with the idiots of HDNL and during searching for their website I stumbled across this site. I'm shocked, but not surprised to read all these stories. I guess all I can do is add to this HDNL nightmare thread.

I too have been having problems. I waited in all day yesterday after noting my parcel was out for delivery. The day ends, I hear nothing. I check their website and find they attempted to deliver the item and have carded me. Not quite sure where they delivered it to or who they carded. But I guess their not sure either.

I feel it's a little unfair to just moan about them and not offer solutions to help them achieve their everyday basic targets;

1) Perhaps they could send the drivers on a learn direct course on basic reading. Then they would be able to read the delivery addresses.


2) Maybe provide the drivers with doors that open on their vans, so they can get out and deliver parcels.

3) Provide the drivers with maps, so they can find the locations.

4) Explain to the drivers that they are actually employed to deliver parcels and not just drive to the Burger King driver thru and back.

5) Employ a manager to run the depot and organise the drivers?

6) Contract out deliveries to more competent couriers, example.. The Chuckle Brothers, Dumb and Dumber etc..

Maybe they could put these ideas forward during their next operational planning meeting?

I'm sure other couriers might find these suggestions an insult, but maybe the Home Delivery Network need some help and guidance.

Having worked for a large mail order retailer, I can tell you it's most likely that Amazon are tied into a fixed term contract for a number of years and I'm sure with the number of complaints they receive, HDNL won't have their contract renewed when the time comes.

Anyway lets hope my parcel get delivered today.
14/09/07 @ 12:57
Comment from Bman
In the words of Johnathan Higgins from Magnum PI "OH MY GOD" I have just been having a little trouble with the idiots of HDNL and during searching for their website I stumbled across this site. I'm shocked, but not surprised to read all these stories. I guess all I can do is add to this HDNL nightmare thread. I too have been having problems. I waited in all day yesterday after noting my parcel was out for delivery. The day ends, I hear nothing. I check their website and find they attempted to deliver the item and have carded me. Not quite sure where they delivered it to or who they carded. But I guess their not sure either. I feel it's a little unfair to just moan about them and not offer solutions to help them achieve their everyday basic targets; 1) Perhaps they could send the drivers on a learn direct course on basic reading. Then they would be able to read the delivery addresses. 2) Maybe provide the drivers with doors that open on their vans, so they can get out and deliver parcels. 3) Provide the drivers with maps, so they can find the locations. 4) Explain to the drivers that they are actually employed to deliver parcels and not just drive to the Burger King driver thru and back. 5) Employ a manager to run the depot and organise the drivers? 6) Contract out deliveries to more competent couriers, example.. The Chuckle Brothers, Dumb and Dumber etc.. Maybe they could put these ideas forward during their next operational planning meeting? I'm sure other couriers might find these suggestions an insult, but maybe the Home Delivery Network need some help and guidance. Having worked for a large mail order retailer, I can tell you it's most likely that Amazon are tied into a fixed term contract for a number of years and I'm sure with the number of complaints they receive, HDNL won't have their contract renewed when the time comes. Anyway lets hope my parcel get delivered today.
14/09/07 @ 13:01
Comment from Elmo
I'd hate to work in their warehouse, think about how many parcels get returned each day!

I don't know how many parcels each van takes, but it must be something like 100 taken and 99 returned.

14/09/07 @ 13:10
Comment from Bman
Oh well, yet another day wasted hanging around the house, waiting eagerly for my Amazon order.

It's now 3pm and I guess the driver is now on his way back to the depot to return all his parcels.

Having just read the comments from HDNL staff it's pretty clear where we stand. They simply just don't care.
14/09/07 @ 15:03
Comment from Ben
I've just had an absolute shocker with HDNL. I spent a faily large amount of money on amazon and stupidly opted for the free delivery service provided by HDNL. I would urge anyone else in the same position not to. They are simply awful. I was trying to change the delivery address of my package as i wouldn't be home to sign for it, and that proved utterly beyond their means. My conversations with them made me so angry my eyes bled. At one stage they told me that despite being able to deliver to EC1 postcodes, they were unable to deliver to EC4 postcodes, for no discernable reason. In the end i cancelled my order and re-ordered using the express delivery. To their credit, Amazon did not charge me for the second delivery. So thanks for that. But the moral of the story, is NEVER USE HDNL.
14/09/07 @ 15:40
Comment from Bman

HOME DELIVERY NITWITS/NUMPTIES LTD UPDATE

Well checked the tracking information again and looks like they tried to deliver my parcel again today, while I was in. Which makes two failed attempts, but still no card.

It's unbelievable how crap a courier can be and it's across the whole company from what I've read so far.

I'm racking my brain trying to think what more I could do to get hold of my parcel. Maybe I should of got up early this morning, waited outside the depot, followed the van, forced him off the road, pulled the driver from his seat, dragged him into the lay-by that he spends his day sleeping in, held him at gun point and snatched my parcel off him? haha I bet van would be empty. Maybe all the parcels are in the warehouse collecting dust.

So the advice I hear from everyone is; HDNL AVOID


14/09/07 @ 17:08
Comment from Wendy Jones
HDNL has dumped my parcel from 5 times at a house down the road from myself. The latest one (I know I should have chosen Express delivery as Parcelforce have no problem finding me) has completely disappeared. The tracking number says that it has been delivered without electronic signature, and it isn't at the usual dumping ground so I don't know where it is now!! Like so many of you I was lost as to how to contact them, so was very glad I found this site. I am trying to ring them now and all their operators are busy, no surprise there really if this is the service! I am at home all day due to having a baby and when I do venture out!, my husband works from home so there is someone here all the time. Success just got through to an operator and they have told me the depot will contact me to say where the parcel is. Just out of curiosity is it worth trying to email one of the addresses at the top of this posting will I get an answer? I will definately be writing a letter to the address on the website, but wonder if the email might be worth a go too!
14/09/07 @ 17:53
Comment from Bman
I can't express how rubbish I think they are. they have claimed two days running they tried to deliver and have carded me, when I've been home all the time.

If I ever have the pleasure to meet a sales rep for HDNL trying to sell my company their service I'm really going to have some fun with them.

They are so poor it's almost unreal.
14/09/07 @ 18:56
Comment from snitch


Elaine.Boyle@hdnl co uk works drop her a line, I'm sure she will be delighted to hear from you
14/09/07 @ 19:14
Comment from HOME DELIVERY NIGHTMARE
Home Delivery Network Limited is the UK’s largest undedicated home delivery and collection service.

Delivering to just 2 residential postcodes throughout the country, a nationwide nightmare of 62 parcel depots and 4 Two-Man black hole locations, handles items of all shapes and sizes - from fresh flowers to bulky home furniture. But please don't pass us flowers because they will be dead by the time they get there.

We always put our customers first and their customers last.

14/09/07 @ 21:15
Comment from are you being served
keep up the good work hdnl lol
14/09/07 @ 22:45
Comment from The truth
Formerly known as Blue Arrow, the Home Delivery Service gave itself a makeover when it’s appalling reputation made it unfeasible to continue. With the leasing of new vans and the issuing of green sweatshirts to it’s drivers HDN hoped to put the past behind them. Unfortunately the same knuckle-dragging morons are at the customer end of the operation collecting and distributing the parcels – and since the company affiliated itself with Littlewoods and began to compete in the marketplace the drivers are not happy with the extra work load. Their answer is to sabotage deliveries and make sure nobody uses them twice. Lower management would seem to be complicit in this by ignoring complaints and claims and turning a blind eye to the distress caused to an unsuspecting public.

I run a small mail order business and have used a reputable courier firm for some years but was tempted by HDN’s low prices to make what turned out to be a false economy . From my first consignment of parcels half where not delivered and the rest where delivered to the wrong addresses. I have independent evidence that labels were removed or changed and that this was a malicious act by the collection driver after he was reprimanded for behaving in an offensive and misogynistic manner to a member of my staff.

There is no redress with HDN, no way to claim and emails are ignored, there is no business address or contact number openly available.

HDN will continue as long as you let them (only to reappear with different sweatshirts no doubt) so stick with a reputable established firm.

17/09/07 @ 11:34
Comment from another driver
In reply to the truth it was White Arrow that intergrated with Business Express to Form Home Delivery Network.
17/09/07 @ 12:15
Comment from another driver
Sorry, should read Reality Express, they were formally known as White Arrow, who probably did just change their name to protect themselves.
17/09/07 @ 12:18
Comment from B-man

B-man never did get his parcel.

He re-ordered his items and asked for the chuckle brothers to deliver instead, that way he had a fighting chance or getting his order.

But what do we expect, you become a Home Delivery Network delivery driver because you're not capable of doing anything else, even shelf filling is too complex. Proven fact!

It's been fun.




17/09/07 @ 15:23
Comment from Paula
Hi if anyone is interested I have address and phone number for HDNL Wrexham.

HDNL
Rhosddu Industrial Estate
Rhosrobin
Wrexham LL11 4YL

Phone: 01978 291559
19/09/07 @ 09:37
Comment from are you being served
when a company continually increases the employees workload without increasing wages , and your job is constantly on the line due to warnings for the slightest thing ie ; small scratch or dent on works van , the workforces incentive to do a good job somewhat diminishes ,i think you would find the same would happen in any organisation .
19/09/07 @ 10:40
Comment from are you being served
it ain't the drivers who are retards , its people who write posts about things that they know little of .
19/09/07 @ 10:43
Comment from sidz
Now for my whinge.
If you don't get an answer using the door bell, then knock!
I waited all this morning for my delivery, only to find out that they had already been. The battery in the door bell button had gone flat.
You would think the driver, after so many deliveries, would understand the concept of knocking on a door if they don't get a response from a door bell. Better they get the item delivered than piss off a person who has taken the day off work to get their parcel. Now i have to make arrangements for someone to be home tomorrow to get my delivery.
Not a happy camper!
19/09/07 @ 11:45
Comment from are you being served
yeah true , i always used to knock a few times if i didnt hear the doorbell working , did you put a note on it like some people do to say its not working ? but some drivers are in too mad a rush to wait im afraid, lets hope your delivery arrives tomorrow ok
19/09/07 @ 11:56
Comment from Sasha
Newhaven Depot East Sussex telephone number, staff are very friendly better than the CC staff

01273 516181
19/09/07 @ 12:57
Comment from sidz
Happy update to my whinge from above. Either the driver had a bit of time left over at the end of the day, or customer service mentioned the cry i had at them over the phone, but at 4.30pm, my parcel was delivered. Which is fantastic, because it was a laptop i am now using.

I really needed to vent this morning, and now i have had a positive outcome for my issue.
19/09/07 @ 20:41
Comment from Wendy Jones
After Fridays disaster with HDNL no parcel has turned up. Despite calling their so called customer service and getting the company I ordered from to put a query through. Does anyone know the legal position regarding paying for these items. I don't see why I should have to pay for them if I haven't received them, can anyone shed any light on the matter??
19/09/07 @ 21:56
Comment from Wendy Jones
After Fridays disaster with HDNL no parcel has turned up. Despite calling their so called customer service and getting the company I ordered from to put a query through. Does anyone know the legal position regarding paying for these items. I don't see why I should have to pay for them if I haven't received them, can anyone shed any light on the matter??
19/09/07 @ 22:01
Comment from Katie Costelloe
oh my god cannot believe their sevice the only way i got their number is through this site my tracker says they have tried to deliver 3 times and left a card each times Bull S**T and on their fourth attempt they have put delivered i have never recieved my parcel
20/09/07 @ 15:52
Comment from John
Amazon just lost another customer with me. I will never ever buy in Amazon again. Two weeks waiting and HDNL say tried deliver the item four times, but I have not received any card. I went to the depot and what a waste of time, they said they cannot find the parcel but the funny thing is that even if they find it they told me they won't deliver it because they already tried four times !!!!! This does not make sense. I had enough, I am asking for a refund.
20/09/07 @ 23:11
Comment from gem
I would strongly recommend NOT using Home Delivery Network. I have just lost £100 becasue they failed to use any common sense. They left me 3 cards: the first said they had left my parcel by a side door to my house - they hadn't and strangley then said they would re-deliver when i rang (even though it was supposedly delivered), the second said it was with a neighbour - it wasnt and they would re-deliver it (again). Finally they told me is was at the depot and the guy i spoke to about arranging a collection was very rude to me and didnt know where the depot was. Subsequently i dont know where my parcel is or if it even existed past the point of purchase and I just lost £100. Dont be a robbed by the home delivery network.
21/09/07 @ 21:21
Comment from none
Is lying & incompetency a British trait or is it specific to this shitty business called "Home Delivery Network". I am waiting for my BT broadband package... maybe one of these days I'll get it. Is it pure coincidence that a lousy company with shitty customer service (BT) uses another shitty firm for delivering their shitty products?

21/09/2007 15:59:43 New Cross Depot Unable to Deliver Carded

21/09/2007 16:46:10 New Cross Depot Received

21/09/2007 16:46:11 New Cross Depot Unable to Deliver Held

"Unable to Deliver Held" - My ass, I took the day off to receive the package you morons.
21/09/07 @ 21:23
Comment from gem
I would strongly recommend NOT using Home Delivery Network. I have just lost £100 becasue they failed to use any common sense. They left me 3 cards: the first said they had left my parcel by a side door to my house - they hadn't and strangley then said they would re-deliver when i rang (even though it was supposedly delivered), the second said it was with a neighbour - it wasnt and they would re-deliver it (again). Finally they told me is was at the depot and the guy i spoke to about arranging a collection was very rude to me and didnt know where the depot was. Subsequently i dont know where my parcel is or if it even existed past the point of purchase and I just lost £100. Dont be a robbed by the home delivery network.
21/09/07 @ 21:27
Comment from Ed
Here is where the hull branch is based:
HOME DELIVERY NETWORK LIMITED
DAIRYCOATES INDUSTRIAL ESTATE, WILTSHIRE
ROAD, HULL HU4 6PA

24/09/07 @ 17:10
Comment from Dickie
it seems to carry on (thanks btw to whoever posted the numbers at the top of this page!).

apparently they tried to deliver my parcel twice last week - but left no card. Luckily (sic) I went through Amazon so I have the tracking number, but when I called the number the automated call system tells me it will take an estimated "18 minutes" to answer my call. I think its quicker to call Amazon and cancel the order...
24/09/07 @ 17:21
Comment from Dickie
No - I take it back. I called the depot direct (number is listed above). Rather than trust the van comedians I've decide to go and collect it myself. Except I can't. Its not allowed. Not until they've found it. Whilst I appreciate there are lots of packages it never seems to stop TNT, DHL and the like letting you turn up and grab the stuff (perhaps they have a proper filing system?). I mean - anyone would have thought I'd paid for it?!

If anyones interested the New Cross depot is at ;

28-32 Kent park industrial estate
Ruby street
Se15 1LR

Not that it will do you any good unless you have previously had a call back from them to tell you that your parcel has been found.

24/09/07 @ 17:40
Comment from redberry
When I found a 'Home delivery network' card with the mail, I assumed it was one of those scams, where you get conned into giving your credit card number for some kind of delivery surcharge, so I just binned the card (it had none of the boxes filled in and didn't look very professional). Thats the only reason I did a Google search on them and found this thread. Turns out someone may have ordered something online, and from the tone of this thread they're probably better off cancelling the order and buying from a shop!
25/09/07 @ 12:59
Comment from redberry
When I found a 'Home delivery network' card with the mail, I assumed it was one of those scams, where you get conned into giving your credit card number for some kind of delivery surcharge, so I just binned the card (it had none of the boxes filled in and didn't look very professional). Thats the only reason I did a Google search on them and found this thread. Turns out someone may have ordered something online, and from the tone of this thread they're probably better off cancelling the order and buying from a shop!
25/09/07 @ 13:59
Comment from Neil
Home Delivery Network are rubbish.

God help you if you live in secure accommodation...

They use drivers who dont have mobile phones.

They dont leave a calling card to say they have called.

They dont give out the head office telephone number.

They dont give out Head Office the website address(!)

They dont give a delievery time only a date. 'Your package will be delivered from 8am - 6pm'

However, despite all this they have been awarded the delievery Contract for BT!!!

Someone in BT needs to be flogged for this decision.

5 days and still no package...

26/09/07 @ 13:10
Comment from Graham
Many of the previous comments seem familiar.

My amazon product seems to have taken a tour of the country, mis-sorted a couple of times and has apparently been out in a local delivery van 4 days in a row, but just goes back to the depot each time. Go figure!

They claim to have attempted delivery once, but say I was not home. This is a bit daft as it's a business address with all the usual reception facilities.

Clearly something isn't right with them. Maybe I shouldn't be such a tight-wad and insist on free delivery.

I hope amazon kick them into touch, and soon...
26/09/07 @ 17:48
Comment from HDNL Employee
Just a couple of comments from the inside. No.1:

BT- The way they address their parcels is abismal! On a daily basis in one depot alone, we get dozens of parcels with no house or flat numbers. We then have to wait an age for BT to get in touch with us with, not the correct address, but the customer's phone number.

Amazon - Again, their common problem is to put an address on a parcel with a postcode for some completely random part of the country.

I'm not saying the company's perfect but these are daily problems we have to face with major clients, let alone trying to get down closed roads, into security-gated tower blocks and non-existent addresses.
26/09/07 @ 19:23
Comment from Jags
27/09/07 @ 01:56
Comment from Steve
The HDN employee says that BT packages are badly addressed, but that doesn't excuse HDN behavior when you contact them.

As others, I've also waited days for a package from BT.

I should have got the package on Tuesday. It didn't arrive. I called HDN (0870 1545400) Tuesday evening and was told they couldn't find my house. OK so I live in the country and this has happened before so I was sympathetic. I gave them directions and phone numbers and arranged for delivery Wednesday. It didn't arrive.

I've called them Wednesday evening and was told a message had been sent to the depot and they would call me. I told them I didn't have a great deal of confidence in receiving a call from the depot and asked to speak to a supervisor. Apparently they can't just transfer you to a supervisor, but... you guessed it, one will call you within 24-hours. I didn't get the package or the call.

After finding and reading this tale of woe I went through my favorite 118 service and got the number for the Newhaven depot (01273 516181). Called them, but no answer.

I called the depot this morning and was told the parcel was on a lorry and heading my way... with more directions and phone numbers than anyone could possibly want. I asked if she could give me a time and was told it would be before 7.00 PM. Great help!!

So here I am at 7.15PM and you already know the answer. No package, no phone calls.

As I say it may not help that packages are badly addressed, but when the firm has phone numbers and directions there should be no excuse.

The biggest problem I have with this company is the fact I'm told things are happening, people will call me etc., but they never do.

Either everyone I have spoken to, and some I haven't, are totally incompetent or they're just blatant liars.
28/09/07 @ 19:12
Comment from hdnl hater
if anyone needs any jobs doing on there homes , im your man , good job and cheap , northeast england .
29/09/07 @ 03:03
Comment from asim
i've ordered lots of stuff from amazon and HDN have given me ace service. nice job guys!
29/09/07 @ 19:40
Comment from ben rogers
i live in beckenham and notice a blond lady dumping catalogs in the beckenham area last week 26.9.07 iv reported this to the local authority and they are going to take appropiate action i put my trust in your company in finding out who was responsible for this and take necessary action
30/09/07 @ 18:46
Comment from magister
It is hard to buck the trend, but I have had only good service from HDNL - at least the Daventry depot. Total of 18 packages from Amazon (Super Saver delivery) to three different addresses in the Coventry-Northampton area in the past 4 months. All but 1 delivered on the day indicated by the tracking number. In the other case, a card was left with a mobile phone number from the driver. I phoned and arranged a delivery - within a 1 hour window - the following day. I realise my experience is not typical of those who comment on the thread, but then customers who are satisfied aren't likely to complain, are they? I found this thread when searching for the HDNL Daventry depot phone to try and re-arrange a delivery as I needed to be somewhere alse for rest of the day. My package arrived while I was online. So I thought I would stick up for them. As a statistician, I'd be interested to know just what proportion of HDNL packages suffer from the problems experienced by other contributors to this thread. Sorry to rain on your parade, guys; but here is one happy Amazon-HDNL customer.
01/10/07 @ 11:24
Comment from Stuart
Thanks for your comment magister. Positive comments are just as welcome as negative.
01/10/07 @ 11:27
Comment from hazel stockley
IM SO GLAD IM NOT THE ONLY ONE. MY LOCAL DEPOT AT GATWICK IS A COMPLETE JOKE.WONT BORE YOU WITH THE DETAILS BUT HAVE HAD THEM DELIVER 10 PARCELS FOR ME TO DATE AND ONLY ONE WENT WITHOUT A HITCH.ALL THE OTHERS HAVE COST ME MORE TIME, MONEY AND EXTRA GREY HAIRS TRYING TO SORT OUT.I SHALL LET MY FEET DO THE TALKING AND NEVER USE THEM AGAIN.
01/10/07 @ 17:38
Comment from Jane
Imagine how my heart sank when I discovered my M&S delivery due today was to be delivered by HDN :( Have been unfortunate enough to have dealt with them before, to receive cards when in all day, rude customer service, parcels lost .... sound familiar? Because of Amazon's continued use of them I now purchase books from play dot com - usually same price with free delivery on every time.
02/10/07 @ 16:14
Comment from Clive
Some of you have way too much time on your hands! Some of those msg's above are huge!

Some of you are just plain stupid. There's one person above (Sidz) says her doorbell wasn't working. Well, if I'd booked the day off work and new my doorbell wasn't working then i'd put a sign on it just to make sure the driver knocked! HDNL aren't there to place the parcel on your lap, if you are expecting something, then make the effort.

Some other schmo said that they threw their card in the bin cos it looked dodgy!? who's fault is that?

The bottom line is that HDNL is the market leader in this niche market and therefore are going to have some lost parcels/failed deliveries, even though this is a small percentage. It's just the way it goes. Nobody's perfect. No matter what product/service that's out there, there will always be a small amount of failure.

HDNL's staff contribute incredibly to the succes of the business and is why it is doing so well. Please note that you are of a very small contingent in comparison to the total customer base.
02/10/07 @ 22:38
Comment from mfp
anyone having delivery problems in the north east ?
02/10/07 @ 23:27
Comment from Mark
IF THE DRIVING STANDARDS OF THEIR DELIVERY DRIVERS ARE ANYTHING TO GO BY, SOME OF THE WORST I HAVE EVER SEEN. THEN GOOD LUCK TO ANYBODY THAT USES THEM.........
MOST OF THEM PROBABLY CAN NOT SPEAK ENGLISH LET ALONE HAVE A UK DRIVING LICIENCE
03/10/07 @ 10:15
Comment from May Cullen
I have used HDN for years now through catalogues/online companies etc. I have never had any severe issues.
I am not just 'lucky'. They have said that they had delivered my order when no card was left so I called up the depot (finding their number on the 'say no to 0870' website) explained that no card had been left. The member of staff apologised and offered to change the delivery address to my work address.
Some of the experiences sound awful but like I say 2 years now using them monthly and nothing detremental happened.
03/10/07 @ 15:02
Comment from None
Hello all. Well I have used HDN and I can honestly say I have not had any bother with this company. It seems that most of you all same to be ordering from the same companies i.e Amazon. It seems they is a lack of communication between the company using Hdn and why should HDN get all the blame?. In my opinion alot of you need to get a life!!
03/10/07 @ 15:41
Comment from sidz
Ok Clive, before you go calling people stupid, get your facts correct.
1. I'm not a woman.
2. Before the card was left, i didn't even know the house i was staying at had a door bell (which now, by the way, has a 'not working' sign on it, but for some reason, idiots keep trying to use anyway!).
3. If you read further, you would have noticed i had also put in a 'happy' conclusion to my saga, in which my package was delivered later that day.

My issue was with the complete lack of common sense of the driver. You don't get an answer from the door bell, you should then knock. It only takes a further 1/2 minute to perform, after which if no answer, carry on with your day. On the off chance you do get an answer, then there is one more package you don't have to try and deliver the next day. Less is good when you have 200+ to deliver. Besides, the time taken to fill in the card, could have been used to knock. No time lost, happy customer.
A business is only as good as the service they provide, and the front the customer sees.
You never hear the positives, but should always take note of the negatives, even if it is just a bunch of 'schmos' with too much time on their hands. That way, you have an area to improve, and continue in good business.

Personally I think you're probably a troll for the company, but i'm not going to accuse you of it here in a public forum.
03/10/07 @ 19:27
Comment from Rose Freeman
This company obviously doesn't want to be bothered having people contact them about their parcels. We had a card through yesterday and today and for these 2 days I have been trying to telephone to explain that as we work the parcel could be left with a neighbour. An automated voice tells you how long you have to wait. I have been telephoning for 2 days from early morning to 7.30pm. I did get a 6 minute timing at 1.50pm today but as it was my employer's telephone I could not justify hanging on for so long. At 7.30 this evening the wait would have been 23 minutes. This is not good business practice as the sender of the parcel will have to be informed and new arrangements made, wasting everyone's time. Neither card explained to whom the parcel was addressed. We always prefer to have Royal Mail parcels because we can collect them from our local post office on a Saturday morning which is no bother.
03/10/07 @ 19:49
Comment from Mae
I can't believe how similar these experiences are to mine. We ordered broadband through BT and after five failed attempts the package must have gone back to BT. We then re-ordered using my work address, and finally got the package, after numerous phone calls to both HDN and BT. BT takes about 3-4 every night for a week to get hold of, but that's a different story.

I then ordered some books through Amazon, not realising that they used HDN. On the same day I ordered some books from Waterstones. The Waterstones books arrived the very next day through Royal Mail, despite me choosing their free delivery service. The Amazon package never arrived, neither did the HDN failed delivery card. I now have to chase HDN with the reference number I got from Amazon. I will probably have to wait until it goes back to Amazon and I get a refund, as when we had trouble with them over the BT broadband package they refused to change the address to be delivered to.

I am going to contact Amazon about this appalling service - why can't they use Royal Mail so that I can just pick it up from my local post office? Or at least a courier with local depots where I can go.
03/10/07 @ 19:59
Comment from ANDY
I ordered bt broadband on the 27th sept and was told my delivery would be the 4th oct and i read this last nite 3 oct so when i woke up this morning i thought i better ring them to make shore its on its way for i sit home alday like a lemon so i called and what do you no they was not going to send it out till tomorrow 5th oct and the women on the other end said 'is this ok' i said i dont think so need it today so she said she would ring me back to let me no if she could get it out today and she did call stright back and said it would be delivered today so we will see what happens i will keep you posted but from the sounds of things company aint got a clue and should defo be reported to watchdog there are hundreds of forums about this company i use amazon alot but i have been lucky and brought is from the sellers on there
04/10/07 @ 09:45
Comment from ANDY
I ordered bt broadband on the 27th sept and was told my delivery would be the 4th oct and i read this last nite 3 oct so when i woke up this morning i thought i better ring them to make shore its on its way for i sit home alday like a lemon so i called and what do you no they was not going to send it out till tomorrow 5th oct and the women on the other end said 'is this ok' i said i dont think so need it today so she said she would ring me back to let me no if she could get it out today and she did call stright back and said it would be delivered today so we will see what happens i will keep you posted but from the sounds of things company aint got a clue and should defo be reported to watchdog there are hundreds of forums about this company i use amazon alot but i have been lucky and brought is from the sellers on there
04/10/07 @ 09:55
Comment from None
Here we go again.. Same companies that are letting you down and you lot blame the couriers. It is very funny to read as alot of you just dont seem to get it!! Hands up who can spot the differance in the majority of all you lots moaning. :) It is very very funny! Thanks!
04/10/07 @ 10:05
Comment from SickAsAParrot
THE NUMBER!!!

Hi all

Have had a nightmare getting hold of Home Delivery Network with regards to my parcel but for reference the address at the Stockton/Billingham Depot is: Home Delivery Network, Macklin Avenue, Cowpen Lane Industrial Estate, Billingham TS23 4BY and the more important direct telephone number is 01642 563043
04/10/07 @ 10:42
Comment from HM
I discovered today that my 1st ever DABS delivery was being made by HDNL, who I'd never heard of. After a quick search, I found this site and others with nightmarish tales of battered volvo delivery cars and fake cardings etc. It left me in a bit of a panic, esp considering how bad CityLink have been for me in the past.

THEREFORE - I put a sign on my door saying HDNL - PLEASE KNOCK LOUDLY. Sure enough at 10.30am there was a loud knock, a friendly driver and my delivery in perfect condition.

Their tracking site still doesn't know it's out on delivery, let alone in my hands.

Just thought I'd share some positive feedback. It was an overnight delivery by the way.
04/10/07 @ 10:55
Comment from Liam
I've read this with interest (for most of it!), and it prompted it me to track my Amazon delivery more closely.

There were 2 days of "Loaded onto vehicle" and "Unable to Deliver" messages which were just not true as the address is a work address with someone at reception 24 hours a day.

Today I rang Amazon and sent an email (using an address above) to HDNL. Amazon gave me a 0870 number to ring (which I did) and also promised me that if it wasn't with me by tomorrow they'd reship using 24 hour delivery.

HDNL were very helpful on the phone and the girl sent an email to the depot. I received a reply to my email saying that they would look into it.

So, while the delivery service was not speedy I found the customer service pleasant, helpful and responsive.
04/10/07 @ 17:09
Comment from Helen
Same problems as everyon else. State they attempted to deliver and that they left a card, neither are true statements. Rang Amazon and they advised that they are aware of the problem and they have received numerous telephone calls!!!
04/10/07 @ 21:14
Comment from Antony
I ordered a 32 samsung tv from amazon and found it was siting in the blackpool warehouse of hdnl for 2 weeks before they decided to deliver it and conveniently it got here the last day of amazons estimate. Stupidly I oredered a PS3 the other day and surprise surprise it went through hdnl and is currently sitting in that same warehouse, no dubt it will be here on the last day of the estimate in 2 weeks times when I specifically asked for first class! never going to buy a big electrical thing off amazon again.
05/10/07 @ 09:57
Comment from Antony
Does anyone have the number or address of the blackpool depot/hub as thats where my ps3 is sitting at the moment?
05/10/07 @ 10:26
Comment from zippo
hey everybody,
you all seem to be a pretty bunch of happy people by dealing with HDLN.and guess what ? me too !!
to wait 3 weeks for a parcel, i don't really bother, it's not like if i've ordered dairy product or something.
to collect the parcel to the local depot, i wouldn't bother either, fair enough i'm working all the week, i'm not at home the driver is probably on a rush, no big deal.
but when i check the trackcode and read that my parcel has been delivered that, i do mind.well buddy, i didn't see any attempt's messages.i must be blind. so i'm thinking, i'm gonna call them, guess what ? no adress no phone number.... i haven't a clue where my parcel could be. it's not in the shop where i've ordered. it hasn't been send back yet(if yet does exist), not in my hands either. the service is brutal, if i allow myself to call that a "service"
if someone could help me to find the phone number or the adress of those waisters... adress for ireland (cork depot)to be more precise, i'll owe u big!
thanks for your help .
05/10/07 @ 12:34
Comment from David
I can confirm they're useless. Got a note through the door with NO parcel number on it, saying they would try to redeliver. Waited a week, nothing happened. Without a number I couldn't track it.

By the time I gave up waiting and got through on the number above it had been returned to sender.

They are definitely worse that Citylink in their deliberate avoidance of their customers. But of course, we *aren't* the customer - the people sending are. Another courier company proves itself hopeless - add them to the list of shame that includes citylink, parcelfarce, securicor etc etc.
05/10/07 @ 13:17
Comment from Dave
I hadn't heard of this company until yesterday when I was carded when expecting an order from dabs - I was out so this was to be expected. Today I put a note in my window saying try next door if no reply - I got another card but the driver had written on there tried next door and no-one in - At least he made the effort. I have now arranged to pick up from Newhaven branch tomorrow - They were very helpful on the phone and by going to them direct (Thanks to phone numbers on this website) I did not have to go via the awful queues at the main call centre. As long as my parcel is actually there tomorrow I'll be happy with the service from HDN - the driver has done all he could. Shame about the queues at the call centre.
05/10/07 @ 13:32
Comment from Jane
Been reading the comments on this page for a while and thought I'd add my bit too. Well, I've found HDNL pretty good in delivering on time, but recently my problem is with the drivers who seem awfully rude. Our usual driver for over a year disappeared a few months ago, he was lovely and really friendly, then we started getting lots of different drivers every week who don't seem to have many manners at all! So not happy with this aspect, but the delivery service as a whole seems fine to me (in my local area anyway.)
05/10/07 @ 15:41
Comment from John Fraser
I ordered from amazon recently and they outsaourced the delivery to HDNL. My order had 1 to 2 days delivery. After 5 days I checked teh track link on amazon and found that my parcel had finnally bn loaded on to a van. I expected my parcel to be delivered that day but instead it was returned to the depot that evening. When I called to ask why it was not delivered I was informed that the driver had a busy day and did not manage to deliver 40 parcels and that priority parcels get delivered first then "other" parcels get delivered if he has time. I was informed it would be delivered the next day but was not and I had to waste 2 hours round trip to drive to the depot to collect it.

This forum post is only way I could find a contact number for the depot. I am dissappointed that amazon was use such a useless company :(
06/10/07 @ 02:07
Comment from varvaros
Hi there! Please KEEP away from HDNL. They are totaly useless!!! I have recently order an external HD from Amazon (same useless). My parcel has been picke up from HDNL but the last 3 days it seems to go in and out from the depot (propably they take it out for a walk like a dog)without trying to deliver it. They keep saying that they cnt locate the address aand so on... have given them locations and phone no for contact but not response!! KEEP AWAY FROM HDNL AND AMAZON!!!
06/10/07 @ 13:44
Comment from Mike
Just to set the record straight. Just about all courier companies are the same, trust me, I work for a company that despatches many items daily using couriers and we have so far tried Business Post (part of FedEx), Interlink Express, Securicor Omega Express, Parcelforce, City Link and a couple of others I can't remember the name of. Do a search for any courier on google and you'll find a list of frustrated people just like this one venting their anger into the ether. The major issue is that drivers only have a number of hours in the day, and often (depending on the drivers route) have more parcels on the van than they could possibly deliver in that time, hence items frequently go out for delivery and never make it (especially if you happen to be towards the end of the drivers route/farthest away from the depot). The driver could argue that if he didn't have to visit properties where no-one was in, it would save an enourmous amount of time and perhaps he would then be able to deliver all the rest of the items on his van, and that's a valid point! (Tip: If you order an item by mail order, and you're not usually at home, get it sent to your work address! Most companies these days are more than happy to send to a different delivery address, that way they know it WILL get there at no further cost. Yes guys, if YOU'RE not in when the courier tries to deliver, WE pay for the re-delivery, not YOU)

Whilst I do understand everybody's frustration (we see it from both ends), getting hot under the collar about it is pointless. Please, breath deeply, relax and move on.

There is no-one who has contributed to this thread that reads or contributes any further posts a couple of days beyond their own, their frustration is vented, and they've moved on.

This should close this thread, but I doubt it will! Someone will most likely find something in what I've said to vent their anger on. Go ahead. I don't know you. You don't know me. And, more importantly, I won't be back either!

I'm just here researching alternatives to Royal Mail, but that's a whole new thread of it's own!
07/10/07 @ 16:49
Comment from hdnl driver
The above fella is dead right.

The silly season is approaching and already my round has a daily intake of 18-20 hours of work.
My target is 10 hours of work which I can just about manage to achieve, remember Europe has made it law that I can only clock 11.5 hours. That includes loading, getting to the round, all the deliveries and collections, breaks (of which I cannot afford to take), getting back to the depot, waiting in a queue to be debriefed.

For 10 hours I have to deliver 185 parcels.

Each customer who isn’t in wastes my time by having to go to neighbours etc.

But what do you care as long as you get your whatever.

As for the other hundred or so parcels I have to leave in the depot they will be waiting for me tomorrow along with the next lot that came in overnight.

At the end of the day they are only parcels of stuff, nobody is going to die because they didn’t get their big telly today. Go to comet if you are that bloody desperate to watch east chuffin enders. Its not life or death is it?

After all its just a job to me, a means to an end………………..
07/10/07 @ 20:50
Comment from Stuart
HDNL driver, I was nodding in agreement reading the first part of your comment, then all of a sudden you go off on one, lose everybody's sympathies and conform to the stereotype.

If you can't fit all the deliveries into the hours you are allowed to work then it is your employer's fault, not those you are delivering to. HDNL are either placing unachievable workloads on you or are giving their customers (the people we shop with) unrealistic promises.

Until your bosses accept that, and you realise where the blame lies, then the situation won't improve.
07/10/07 @ 21:13
Comment from Jackie Sullivan
It's hard to believe Amazon are prepared to be associated with a service that as appalling as I am finding this one to be. On 5th October I found a card from Home Services Network saying they had tried to deliver a parcel. There was no reference number, and despite us waiting in for the following two days, no parcel has yet arrived. Infuriatingly, we have just been on their 0870 number for ten minutes, during which time we were treated to offhand comments and a conversation between two male members of staff who were discussing a female in obscene terminology. When we managed to get one of them to speak to us we were told they couldn't help as there was no tracking number. I only have this company's details thanks to this site - no thanks at all to the paltry pathetic site that is Home Services Network. They are abusive in their approach to enquirers and I will be reporting them to Amazon and the Office of Fair Trading for starters. Who needs this rubbish when all you want are the goods you've arleady paid Amazon for.
08/10/07 @ 13:44
Comment from mfp
hdnl, should do as the post office do , ie; if no one home dont try any neighbours , dont look for a safe place to leave , just take it back and let the customer pick it up at a collection point , as i have had to do on numerous occasions with post office deliveries , it would make the drivers job a hell of a lot easier , but then again would people be happy with that ? i doubt it somehow .
08/10/07 @ 15:36
Comment from white van man
I can’t quite fathom out why people who constantly complain on here about us carry on ordering?
Surely once is enough?
I have trained the people on my round to have stuff delivered to one of their relatives or workplace if they know they are not going to be in. 9 out of 10 do it and it works well. Today I only had to take back 3 parcels out of 189, yes I am knackered!

Its not rocket science is it people?
Use you head and you will get your parcel on time. Don’t rely on the driver, he has 150+ other parcels to get delivered besides yours, we are not the 40 per day parcel force mob you know
But to carry on ordering day after day when you know full well you will be at work 9-5 is a bit stupid isn’t it?

If I order anything it goes to my grans, she doesn’t go anywhere unless I take her so I know she will be in and I can’t remember ever having a problem with a parcel. I restore classic and vintage motorbikes in my spare time and source parts from all over the world so I have used many delivery companies.


But remember this I get paid the same if you are in or you aren’t in so really it’s no skin off my nose, its you that will loose out not me

Rant over, you are more than welcome to rip me to bits but I wont be back to read it so don’t waste your time, I’ve wasted enough for everyone.

Every day above ground is a good day, enjoy life and stop worrying about stuff that doesn’t matter
08/10/07 @ 19:43
Comment from mfp
yes your obviously right stuart , but for some reason the management at hdnl obviously dont know how to run a delivery business , which is somewhat strange as they have been in the delivery business for quite a few years now , so really they should have sorted out most of the problems by now , i think what it boils down to is the company wants as many items delivered as possible , they dont seem to be too bothered about customer service at all , so the phrase " customer 1st " is obviously a marketing ploy which they dont adhere to sadly , and sadly as usual the person at the wrong end of the stick gets the blame ,abuse etc but i will be the first to admit there are a lot of bad delivery drivers , just dont tar everyone with the same brush , we can only work to the best of our ability .
08/10/07 @ 22:58
Comment from Lynn
I have just recieved my delivery from amazon using HDNL just three days after dispach and during the postal strike. Thank you to the delivery man arriving in pouring rain and pleasant with it.
09/10/07 @ 12:00
Comment from stuart
My parcel has been delivered, except i was in all day yesterday and i don't have my package. Amazon have said to check with my neighbours but the 3 next to me are all vacant just now.
09/10/07 @ 12:36
Comment from WHUFC74
Same story as everyone else.
Unable to deliver even though I was in all day.Twice. No calling card left etc

I called my local depot where they told me "they can not give out information on deliveries"
and "our drivers do not have mobile phones so we can not contact them"

The biggest pile of tripe I have ever heard!

As the item I ordered from Amazon is for a birthday present I have no choice other than to go out and purchase the item again from a shop.
I doubt that HDNL would be able to deliver the item to me before Christmas the are so useless.

No doubt when I check the tracking info later it will be "unable to locate" this this time!

I hope HDNL return the order to Amazon quickly as I need my refund.

Never again will I order from Amazon while they use this company run by monkeys.

09/10/07 @ 13:44
Comment from Ali
I have never used Home Delivery Network, though I have been a regular customer of Amazon for years. Amazon are a very reliable company, it's not their fault that Royal Mail are destroying their own business and trying to destroy thousands of other business.

I run a mail-order website, I'm spending the afternoon trying to find an alternative to Royal Mail for delivering my parcels. Christmas is my main time of year and Royal Mail is damaging countless businesses, large and small. I appreciate that their staff may have genuine grievances but at the moment there isn't really any alternative to Royal Mail, and they are affecting every single person in the UK. Royal Mail and their staff will in the long-run be the losers over this, the longer they strike the more people will look for alternatives and at some point they will get genuine competition.

09/10/07 @ 14:24
Comment from none
reply to mfp,

Hi, i think your comment about home delivery wanting to get more parcels delivered than thinking about there customer service may be true but then again how many people complain that there parcels are not delivered on time. The drivers need to at least try to keep to their schedules to ensure you get your parcels on time if they don't then you think this is bad customer service. So which would you like best your parcel on time or late or better customer service most companies can't give all.
09/10/07 @ 16:58
Comment from Stuart
Sorry, I don't agree that you can't do both. You maybe can't do both at the same price, but that's different. If all the parcels on one round can't physically be delivered in the given time, then you divide up the rounds amongst more drivers.
09/10/07 @ 17:19
Comment from none
We keep a track on the amount of parcels we despatch through home delivery network and we hardly ever see "out of time scans". most of the delays as far as i can see will come if the person we are delivering for is not at home. People aren't expected to stay in all day and wait and we try to inform you to the best of our knowledge what day your parcel will be delivered using the couriers customer service team.On the other side the driver is not psychic and can not determine at the time of loading parcels onto his van that everyone will be delivered that day. The best advice i can give to anyone is to ring the suplier direct if you could like to track the parcel and you should hopefully get a date out of them but maybe not a time scale.
09/10/07 @ 17:35
Comment from none
and if your supplier or hdn say the parcel is out for delivery on a certain day then try and make arrangements to be there or for someone else to sign it will make everyone more happy in the long run and the driver's can then maybe get all of the parcels delivered smoothly within the day/ shipping time.
09/10/07 @ 17:39
Comment from MB
Well, here's my HDN story.

I got a card through today - the one and only card I got - saying a second delivery had been attempted. I rang the customer service number they gave me (on hod for 15 minutes!) only to be told that this was in fact the third delivery, and the parcel was to be returned to the sender!

I pointed out that I had only had one card, and that card had said 2nd delivery, but the lady insisted that the driver had called three times - and there was no possibility that I was right and he was wrong (in other words, I'm a liar.)

Okay, I said, if I can arrange for it to be sent again, I'm out at work all day, as are my neigbours (and a huge proportion of the British Isles!) can I please have a delivery outside working hours?

No, I can't.

Then can I have it delivered to my work address?

No, I can't. Then can they leave it in the bin shed, entirely at my own risk?

No, they can't.

In other words, it is entirely impossible for someone who lives alone, and has neighbours that work (or neighbours that can't be trusted) to have a parcel delivered by HDN - even if you manage to actually get a card saying they've tried to deliver it.

They should remember -its their job to deliver a parcel, not my job to sit indoors, not working, watching for their van for days at a time to get my parcel.

They're being paid for a service and not delivering. I've told Amazon I won't use them until they stop using HDN - not much of a threat, I know, but I was a pretty heavy duty user of Amazon.
09/10/07 @ 20:18
Comment from Graham
Having trouble with HDN, and in an attempt to try and find the local depot this site came up.

Mixture of sensible & stupid comments but what is obvious is that the service is not good!

Bad news travels fast and there is a lot of it here - pages of it.

The first delivery company who can deliver in the evenings as standard will clean up.

Retailers - you need to understand that your customers work for a living - thats how we earn the money to buy your goods.

Delivery staff - if you don't care enought to do your job properly - go find one suitable for your limited skills or emigrate.

Final point - the much maligned post Office has a parcel delivery in out area 07.15 - 08.00 - and the delivery person RUNS from their van to doors and back again.

I asked one what his return rate was - 5%!! - I wonder why?
09/10/07 @ 20:37
Comment from mfp
this company expects too much from the workforce , they give you unrealistic targets which are impossible to achieve , for the majority of the drivers anyway , i would bet that any other delivery company only delivers half the amount per head as hdnl , they have just been making drivers redundant ?? , when really they should be employing more so that each driver has a realistic chance of getting his workload delivered , ive seen drivers crack up on a regular basis having to take long spells off work , especially at christmas when youve got 600 parcels to sort through and load and then try to deliver .
09/10/07 @ 22:24
Comment from Matt
I'll be damned, I received my first delivery card on Friday, on their website it says "we even deliver on saturdays", hell do they.
On their track and trace system it says they tried to deliver yesterday at 1:40PM, and left a card, yet there is no card, and I was in, and yes my buzzer does work.
This company is terrible, no contact details, telephone number is useless, and to top it off, I can only contact the original seller via email. If I ever see their van coming my way, I'm going to drop kick the driver in the colon.

Have a nice day.
09/10/07 @ 22:32
Comment from mfp
Maybe some time in the not too distant future when we have robots for slaves , who dont need to sleep , eat and think we may all get our goods on time and in perfect condition , but that perfect world will never exist , because by then the robots will have taken over , anyhow im probably 1 step away from insanity , this is my last post ,thanks to stuart for the site , and all of your comments its been fun and i hope maybe one day we will all be happy until then goodbye and take care .
10/10/07 @ 01:20
Comment from Peter
Jon, You say that other delivery firms dont offer tracking, Rubbish because parcel force do.

If you all want my advice make your orders with play because there postage is free and they use parcel force
10/10/07 @ 15:23
Comment from Arianne
I ordered an expensive camera from Amazon last week. I needed it for this weekend and they assured me a delivery date of the 10th. But they used HDNL.

Now, HDNL says the parcel left their Woodford depot at 09:17am yesterday morning. I arranged for the item to be delivered to my work address and was here until 5:30, but no parcel.

This morning when I check the tracking information it says it's been delivered! I definitely don't have my camera so where is it? I contacted Amazon through all the relevant channels and they are currently "raising an online query" with HDNL. Not satisfied with this I Googled HDNL and found this page. Using the advice above and "Saynoto0870" I found the Woodford Depot number. I spoke to a (seemingly, I'll wait til resolution of the problem to decide) helpful man who is currently trying to contact the delivery driver he thinks "delivered" my parcel. I'm waiting for a ring back. This is a serious issue!! I am so angry!!

HDNL is terrible! I only hope the depot staff are going to be as helpful as this website suggested. I'll post more when I know more...
10/10/07 @ 16:49
Comment from Arianne
I just got off the phone with the (genuinely it seems!) helpful guy from the depot. He's contacted the driver who said he left it with someone on the street (remember this is a business address I asked them to deliver it to) but doesn't remember who. He's in the area, however, and can drive over, find the address by site and deliver it to my hands at work IF I wait the 30 minutes it will take. Needless to say I'm waiting! It's a very expensive item!!

I am checking outside periodically to make sure he finds us, and I've got the blinds open so he can see in. I know the company has delivered here before, how hard can it be? But still, if they get me my camera today I'll be reasonably happy, despite the poor operating practices. I have a wedding to photograph this weekend! I just need this camera!!!

I just hope that whoever the drver gave the parcel to has a conscience and doesn't deny all knowledge. This is a very expensive item (did I mention that yet?) I can't believe Amazon didn't send it signed-for. They said they would! Furthermore it was meant to be sent first class via Royal Mail. They said they used HDNL because of the current strike. This is a shame...as I'm really upset.

But hopeful...and waiting!
10/10/07 @ 17:32
Comment from Arianne
UPDATE: I'm home now and it's just gone 8:00. I waited until 7 (That's an hour and a half...after they said he'd be there in 30 minutes...) and nothing. The guy at the depot said that the delivery man had shut his phone off and he was pretty sure he wasn't going to turn up. I went around knocking on doors to see if any of the neighbours had the camera but none knew anything about it. The guy at the depot said the delivery driver hadn't even filled out the internal paperwork you need to fill out if you leave the parcel with a neighbour and couldn't even remember if he'd left the parcel at a house or a flat. He expressed doubts that the item was delivered at all, though he said it must have been for the item to be recorded as delivered, but he couldn't tell me anything more. He said that when the driver got back to the depot around 8-9pm the manager would "interrogate" him and "psychologically grill" him and try to find out what he'd done with the parcel. The man at the depot promised to phone me back tomorrow afternoon with an update. I believe him because he's been really nice and helpful all afternoon, even calling me back when he didn't have to.

I'm not hopeful. What's worse is that if the company (or the driver at least) swears he delivered it and I don't have it I'm worried Amazon won't replace the item...I'm seriously upset.

I called Amazon and they said they were checking with the courier company. I wonder why it's taken them so long. I called the depot directly and at least spoke to someone who could give me SOME information. Why doesn't Amazon try harder?

I want all the HDNL drivers posting on this site to know that I don't blame them per se. I'm sure it's a hard job, and if you're not paid unless you deliver the parcel to someone, anyone, etc. I feel for you. I'd probably leave the parcel with a neighbour in the same situation...I mean, we all need to eat and some of us have to work harder for our pay, and do things that maybe we wouldn't want doing to us...but I'm sure you understand how frustrated we are...some of us may never see the items we paid for again, and the companies we ordered from (in my case Amazon) aren't helping, and HDNL's practices don't help anything. The man at the depot has been very helpful, I can't fault him...but I can't help but think that if HDNL had a policy of requiring signatures for their parcels (like most couriers do) then a lot of this could be avoided. If I knew the name of who accepted the parcel I might be able to find them...but without any information? Not likely. And the other practices like sometimes leaving parcels under cars, or on the sides of houses without any security at all, or giving expensive parcels to strangers with no guarantee that the service HDNL is contracted to offer (i.e. delivery of goods TO THE PERSON WHO ORDERED THEM), well that's not really an acceptible service.

I have a lot of sympathy for people who work for crap companies and get shouted at and told off all day. I used to be one...but surely you can see why we're upset?

Still waiting for my camera...but I think it's lost forever...
10/10/07 @ 20:18
Comment from Arianne
The camera has just arrived. It's obvious that the parcel wasn't delivered to anyone else or else he wouldn't have been able to deliver it today!

The driver seemed pretty downtrodden so I didn't say anything horrible, but I do expect that the item was left in his van or taken back to the depot because he didn't have time to deliver it but didn't want to get a bollocking. This is obviously poor treatment of one's employees!

I'm going to submit a formal complaint to both HDNL and Amazon. If the parcel wasn't delivered why put me in a state trying to find it by saying it was? If Amazon would use a better company this wouldnt have happened.
11/10/07 @ 12:46
Comment from maureen
I have had my second card from HDL I tried the website to track it and nothing came up using the code the driver had put on the card. I called them to say I work all day from 9-5 could they deliver weekend " no we don't deliver Saturday". They asked if a neighbour could take in parcel 2foot x 3ft I said no next door empty property and guy next to me works nights So i don't think he would stay up all day waiting for my parcel to arrive. It seems now the only way i can get the "goods" is to travel 12 miles from my home to the depot I do not have a car. If i use a taxi to cover the distance there and back is good £40.00 in a Manchester taxi, more than the cost of the item. I just feel that if this company could follow others in are realising that an alloted time and date is the most efficient way to deliver an item,not everyone is watching daytime Tv waiting for them. Now after a fraught week in work I have to use GMC transport and follow mobile phone directions form the depot mananger to find the actual place to pick up the item.not very satifactory at all.
11/10/07 @ 18:06
Comment from ian
Living on a new build estate i expect delivery companies to struggle to find my house....however, most will ring, some will think theres 2 streets, neither of which is the one i want, so ill try this new estate not on my list....

HDNL have delivered here before...the last guy was leaving a parcel for a neighbour and proceeded to tell me he hated 'puffs' and 'packis' i stood open mouthed...unbelievable

but at the end of the day, all delivery companies are crap! unlrealiable and pointless.
11/10/07 @ 18:55
Comment from Paul
What's the problem?? Ordered some books from Amazon on Wednesday, one of which was quoted 1-3 wks delivery. Next day I was surprised to be told the item had been despatched by HDNL who I hadn't heard of. Looked them up on Google and got this website which scared me stupid! It didn't help that Amazon still quoted another 5 weeks for delivery. Tracked it and surprisingly today, Saturday, found it had gone out for delivery from Glenrothes. We're usually hard to find but the item arrived about midday and was told "there'll be Saturday deliveries up to Xmas". There obviously is a good side to HDNL - hope it spreads.
13/10/07 @ 13:33
Comment from hyh
A driver for hdnl will get paid for that delivery whether completed or not so long as he has tried to deliver , which obviously is hard to certify unless of course he has left a calling card with the relevant UPI number on ie ; barcode , tracking number on , a driver with say 200 target is maybe allowed a 3% brought back rate ie ; 6 parcels out of 200 , which when you think of it aint too bad , any more and he gets a grilling from the almighty above when he gets back then after they have gone over his van inside and out with a large magnifying glass looking for any damage , this maybe 630 pm and then its mr sheen time .
14/10/07 @ 23:59
Comment from hyh
From now till christmas is obviously the busiest time , so dont expect your deliveries at the usual times , it will probably be later as the driver will have more deliveries to make before reaching your address , unless you live at the beginning of his route which never really changes , if you live at the end of his route !! good luck , thats up to him really and how long he wishes to be out although its against the law , but we will turn a blind eye to that one , at this time you will see unfamiliar faces , spare drivers , agency drivers , maybe even couriers using their own cars , but none will offer the same standard of sevice as the routed driver , my advice is to order early for christmas , please dont leave it too late and upset yourself , family and yes even your delivery driver because some of us do actually care .
15/10/07 @ 00:16
Comment from Winston
I have just finished working for hdn Gordon Banks Drive
and i have to say that it is not easy work being a driver and i truly knew the vast numbers of parcels, inacessible properties and other facters drivers have to deal with the customer would really appreciate them
16/10/07 @ 21:19
Comment from Julian Shure
I've waited six days what kind of person or company could make so many mistakes to deliver even though on the website it says the driver tried and left a card so many times all which are untrue if i don't get clarification today to pick up tomorrow or get it delivered today i will have it sent back and get a refund as i havent the time to wait around and have to be doing other things ive tried twice to arrange a pick up as the driver obviously is going to the wrong place if hes telling the truth ive never seen one card ive been in all the time. If i dont get this resolved
by tomorrow i will report dabs and hdnl to trading standards.
Next time ill use ebuyer if they dont use hdnl
17/10/07 @ 15:13
Comment from Julian Shure
I have received my computer hardware now im happy it wasn't the drivers fault he was friendly i take back what i said about trading standards etc im just very impatient and get stressed when waiting im sure they were very busy
17/10/07 @ 16:59
Comment from amee
Well good for you HDNL van driver, for being so proud at how much money you earn.

I hope next time you don't bother ringing the doorbell for a package in order to make another 70p or something, you'll think about the likes of me who has to take four days off work at £70 a day - although that's a pittance to you isn't it! - in order to receive one single bloody broadband box. I understand your frustration with the big companies such as BT and that you want to make it clear it's not all the driver's fault, but maybe you should understand the misery your company is causing customers too. I can't afford to take this time off work as I am a single mother with two children to feed. Does thinking about that make you feel good about what you do?

And before you tell me i'm an idiot for taking the time off, I didn't know BT was going to use such a rubbish courier service, and I sure as hell won't use anything that uses them again.

And in response to you calling people like us who are annoyed at waiting in for you 'losers'. That doesn't make much sense does it. Surely we'd be sadder to enjoy waiting around at home.

arsehole.
17/10/07 @ 21:29
Comment from Simon
Ordered from Amazon over the weekend and just stumbled across this thread. Wishing I hadn't bothered ordering off Amazon now, seems like I might have been better buying things in the high-street...

Waiting with baited breath for my packages...
22/10/07 @ 12:31
Comment from claire r poole
I was due to have a fridge delivered on monday the 29th... just by the off chance I checked the status....and lo and behold the status said "delivery due today"
I couldn't get to the delivery address. I called littlewoods to find out if this was try and they agreed it but don't worry someone will call and arrange a delivery time. called my local hdnl depot who gave me the dirct office line
{who I must say, are always on time or earlier and always answer the phone}
but it was the 2 man depot in blackpole droitwich (tel no. 01905457755)
the number was engaged constantly I had 3 people calling the number and not once did it ring out in 6 hours!!!
Then I check my online account again. To my utter suprise the fridge had been delivered but to where.. not to my shop as I had just managed to get there... not to my home address. (called a neighbour to check) littlewoods had no idea because home delivery didn't get a signature or an address of where..
I got home about 50 mins ago. note in the door. parcel delivered 2 doors away, A fridge!!! 2 doors away!!!! woman knocks the door I have your fridge. and added " the delivery man said if you didn't come to get the fridge by tonight just deny I had it and I could keep it for myself"
What is that all about!!!

absolute w**k**s
24/10/07 @ 18:28
Comment from Aidan Fox
I feel I have to say something in defence of Home Delivery Network. Last Saturday (20th) I ordered two items from Amazon, with their Super Saver Delivery option. When Amazon confirmed despatch of the order they stated that the courier was HDNL and gave me a tracking number for the parcel. I had never heard of HDNL, and after a Google search came across this forum. Reading some of the comments scared me silly about whether or not I would ever get my delivery! However, my experience of HDNL was near perfect. The tracking information on their website was kept up to date, and when the status became "loaded onto a van" on the 24th(at around 5.30 in the morning I would add) I waited with bated breath to see if my parcel would arrive. By 10.30am the van had arrived, and a very pleasant and courteous driver unloaded the parcel before he had even checked to see if anyone was at home. He asked for a signature and was very polite and helpful at all times. I personally cannot fault them, and felt it only right to post my positive experience.
25/10/07 @ 15:06
Comment from Roger
They tried to deliver a BT Home Hub to me. I was at work so asked my mother to house sit for me as it needed a signature.

Now the block I live in is a set of gated appartments with a pedestrian gate to the side.

The driver rang the intercom which was answered in seconds.

Push the gate says my dear old mum.

Few seconds later it rings again.

Thinking this was the ring to let the driver into the building mum says push the doors.

The driver shouts back..

"Are you going to open these F*cking gates or not"

Mum rushes down the stairs to remotely open them, but the driver has gone.

Monday comes and the parcel is delievered. The note on the parcel says..

reason for second attempt.

Customer would not open gates.

What a F*ck Wit.
26/10/07 @ 10:54
Comment from Dave - Manchester
Just a quick comment, they do tell a few fibs on the tracking page as they reported that they tried to deliver to my work place at 4.09pm and left a card. The problem is I work in a hospital and the receoption is always staffed 24/7. It's impossible not to be able to deliver. Then also the parcel was reported to be scanned back at the depot in under 10 mins. The depot is at least 30 miles away along the M60 and M61. Anyone in the area will tell you what that journey is like after 4pm.
Now if they had not lied it would not have wound me up so much.
26/10/07 @ 10:59
Comment from Shadow
I ordered form HDNL and everything seemed fine. Then yesterday i went out shopping. Today when i checked the tracker it said parcel delivered. BUT I WAS OUT THEN! So i phoned Amazon up and after a long conversation leading no were they phoned HDNL up. They said the parcel had been delivered and signed for. BUT I WAS OUT! SO WHO SIGHNED FOR IT? I then asked for HDNL's phone numbersoi could ask them who they gave it to. But all the amazon member said was CHECK YOUR DUSTBINS! I've tried the website vut thtas no use either!
26/10/07 @ 14:21
Comment from Claire Brough
I have had a very similar experience with the Home Delivery Network - you see their slick website and think they are a good outfit - WRONG!! I have had to complain 3 times about parcels they have delivered to my address - the first parcel - in a cardboard box they left on my back patio in the rain and all the contents got wet. Then I ordered an expensive digital camera and they threw that on the back patio as well in full view of any passer by and then proceeded to leave my gate open! The last package they delivered for me had a huge hole in the box - plenty big enough to get my hand in and certainly big enough for the contents to have the opportunity to fall out!

Give them a very slight due - I have had letters in response to my complaints eventually and even received a bouquet of flowers but they are still incompetent to say the least! Use them at your peril!

Claire Brough
26/10/07 @ 15:47
Comment from Jon
I've had bad experiences with these morons before: -

- Useless tracking system that tells blatant lies.

- Not leaving cards yet claiming they have tried to deliver.

- Having to drive all the way from Manchester to Bolton (on several occasions) to pick up parcels.

I've stopped using Amazon purely because they use this lame delivery service.

Anyway...imagine my utter amazement when I ordered a coat from Marks & Spencer yesterday and then got an email today to say my delivery is coming via HDN!!!!!

Noooooooooo!!! M&S I'd expect more from you than this!!!!!!!
26/10/07 @ 22:36
Comment from marcus carlton
I am a driver for HDNL and would like to say that considering the massive volumes of parcels we deal with every day and the ammount of customers we serve (I can only speak for the Swindon Depot)we do very well. I know that you can phone our depot, give them your address and they can track your parcel without the need of a tracking number. Believe me when I say that a lot of parcels come to us with the wrong information on them resulting in mis-sorts. This is down to your suppliers.
Ofcourse we make mistakes, show me one business that doesnt and I'll eat my HDNL cap.
Atleast we knock, will try a neighbour or find a not so visable place to put your parcels, I usualy trip over the one the Post Office threw at the door before I got there.
In Febuary 08 we will be using a brand spanking new track and trace system with top of the range scanners so that should cut down on any problems.
I hope this helps.
Let the barrage of abuse commence he he.
ps
You cant avoid us! We deliver for EVERYBODY!
27/10/07 @ 18:46
Comment from marcus carlton
I am a driver for HDNL and would like to say that considering the massive volumes of parcels we deal with every day and the ammount of customers we serve (I can only speak for the Swindon Depot)we do very well. I know that you can phone our depot, give them your address and they can track your parcel without the need of a tracking number. Believe me when I say that a lot of parcels come to us with the wrong information on them resulting in mis-sorts. This is down to your suppliers.
Ofcourse we make mistakes, show me one business that doesnt and I'll eat my HDNL cap.
Atleast we knock, will try a neighbour or find a not so visable place to put your parcels, I usualy trip over the one the Post Office threw at the door before I got there.
In Febuary 08 we will be using a brand spanking new track and trace system with top of the range scanners so that should cut down on any problems.
I hope this helps.
Let the barrage of abuse commence he he.
ps
You cant avoid us! We deliver for EVERYBODY!
27/10/07 @ 18:49
Comment from another driver
I am also a driver for HDN, I am just interested to know from those other HDN people out there, have you also got a carryover in your depot like we have, and its not even November yet, do you all remember last year!!!!!!!!!
27/10/07 @ 21:35
Comment from me again
remember the year we 1st got studio lol that was a good 1 , boxes piled 30 ft high , grown men crying under the pressure but joe public doesn't see all that .
28/10/07 @ 01:08
Comment from me again
remember the year we 1st got studio lol that was a good 1 , boxes piled 30 ft high , grown men crying under the pressure but joe public doesn't see all that .
28/10/07 @ 01:10
Comment from ray
as a driver for hndl some comments on here are clearly lies. i not saying the servive is perfect.digital cameras thrown over fences dont think so,that would be a pod no doubt about it,and if you order such items why would you not be in to sign for it......ive been told of claims say for missing wine which was left in a secure location,only to deliver more later and see the empty boxes within the rubbish.....if your going to order home delivery be in or get it delivered to a work address it aint rocket science as for switching users what like parcel force..why do you think we have the best names in the industry using us.
28/10/07 @ 01:50
Comment from marcus carlton
Hi Another Driver
No carry over yet, we're still getting back and seeing the managers sat on there lazy arses drinking tea and chillin. Not long now though.
I like the way the company made loads of our drivers redundant and now theyre all back as agency drivers, ha ha.
Did you get the "Example Log Sheet" attatched to your wage slip this week saying that if you didnt fill the sheet out as shown you wouldnt get paid? The example sheet was filled out wrong!!?!
28/10/07 @ 14:08
Comment from marcus carlton
Hi Another Driver
No carry over yet, we're still getting back and seeing the managers sat on there lazy arses drinking tea and chillin. Not long now though.
I like the way the company made loads of our drivers redundant and now theyre all back as agency drivers, ha ha.
Did you get the "Example Log Sheet" attatched to your wage slip this week saying that if you didnt fill the sheet out as shown you wouldnt get paid? The example sheet was filled out wrong!!?!
28/10/07 @ 14:11
Comment from Sue
Just had some speakers delivered. Left behind my bin day before a bin collection day! Luckily still there, but wet with hole in bag. Luckily didn't get through to speakers. Couldn't be in to get them as abroad and they took longer to arrive than anticipated. Anyway, would expect HDN to try and deliver and allow us to contact them re redelivery. Not all of us have luxury of being able to use work address, & I can't take holidays when I like. Have previously left £500 of TV with next door neighbours; 3 couples sharing house who speak little English and had only just moved in. We had had no contact with them previously. Luckily, this did not turn out to be a problem. But...!
28/10/07 @ 14:35
Comment from ray
hi marcus,no carry over yet only on saturdays as some drivers are unhappy about the amount of non paye drivers now used,so some are refusing to work saturdays and it wont be long before this causes chaos in our depot,hi sue sorry to hear about your stuff was left in an unsecure place,as for the neighbours taking parcels in its common practice we are not to no you dont know them if they are happy to take it we will leave it with them.
28/10/07 @ 15:34
Comment from ray
last years peak was a complete disaster for many depots,which resulted in many reality managers losing their jobs to be replaced by bis express managers,they could not get rid of them any other way. flood the depots,cant clear down resulting in good managers going. new managers who are not intrested in drivers one little bit,unrealstic targets some drivers have a ten hour target of 160 parcels,resulting in many leaving only to be replaced with outside couriers.and i kid you not some struggle with basic english,they also have no formal training,no sovgit,no understanding of the round,but bis express seem to like this,when the merger happened we went for training at new cross where i was told by a mate that within a couple of years reality would be destroyed. targets,managers ,couriers,well they are nearly there,oh well all good things come to an end.
28/10/07 @ 16:12
Comment from Beach Bunny
RAY RAY RAY you said: .....if your going to order home delivery be in or get it delivered to a work address it aint rocket science as for switching users what like parcel force..

the main problem we've had is your drivers claim they tried to deliver when we are both actually in. It happens all too often and they have the cheek to say they carded us. I've never even seen one of your cards, but we've been carded quite a bit. Maybe they are like the emperors new clothes! We live on a main road and it's really easy to get here.

So how come a HDN driver can claim we aren't home when we are? You say there's a lot of lies on here... well we seem to be lied to quite a bit by HDN drivers.

I guess it's not rocket science, you have a parcel with a address label on it and deliver it. or if you don't have the time, be honest and update the info online accordingly.
29/10/07 @ 20:31
Comment from ray
beach bunny beach bunny beach bunny,how do you know its the drivers fault. if you have never seen one of our cards,then a driver probably never seen your front door.you ring to ask where your parcel is then your told its been carded. its the easy option, the easy way out for hndl,what do you expect them to say we still have 3,000 parcels in the depot yours may be one of them,dont think so ,like i said it aint rocket science,but you all seem to blame the drivers the easy option without looking any further. we are just like many on here we have morgtages to pay some have been with the company long before they were hndl and dont want to lose our jobs,so why would we claim to do things we dont that would lead gross misconduct or fraud if we claim to have carded when we havent the company pay us for it its seen as fraud,so for the sake putting a card through your door or gettting a warning i know what id rather do.and if you think some customers dont lie ,well what can i say.
29/10/07 @ 21:26
Comment from Andrea
I agree that HDL are USELESS. Still waiting one month later to get goods having been sent back, failed to call me, lost them, etc, etc. I now always check with any companies what delivery service they use cos if it is HDL I refuse to proceed and make alternative purchase arrangements.
30/10/07 @ 17:01
Comment from marcus carlton
I have to admit, it does make me laugh a little reading these comments. This blog was started a year ago and yet there are only this many complaints on it. I deliver to more satisfied customers in one day than there are bad comments on here! If thats all there is then HDNL is clearly doing better than I first believed. I think us drivers deserve a big pat on the back for that, what do you think Ray? There are blogs like this about ALL the major delivery companies and the good old Royal Mail has got to be the worst. I also like the fact that lots of these comments contradict each other. Some moan that we didnt leave it with a neighbour, some moan that we did. Some moan that we wouldnt leave the parcel hidden and some moan that we did leave the parcel. How can we please everyone? Oh..... And while we're on it, HDNL Drivers are not provided with mobile phones to phone up customers and let them know we are coming! If your supplier tells you otherwise (unless its a 2 man team) then they aren't being entirely honest with you.
30/10/07 @ 18:12
Comment from marcus carlton
ps
Beach Bunny sounds quite cute, heh heh
30/10/07 @ 18:15
Comment from hdn driver
cant beleive it, still banging on about us but still ordering.

some people were born to complain.

funny because nobody ever has the guts to have a go at me on the doorstep.

mind you i am 6 foot 3 and built like a brick shit house
30/10/07 @ 20:39
Comment from hdn driver
and why do i only get ugly fat old men or old biddy women answering the door now days.

what happened to all the fit birds?
30/10/07 @ 20:41
Comment from hdn driver
i dont give a crap what they say. i earn 38 grand a year, drive a TVR and have a massive cock
30/10/07 @ 20:43
Comment from ray
marcus we cant please everyone,yes we do deserve a pat on the back,some people do have genuine points but to tar us all with the same brush is foolish. hope peak starts soon then i'll have no time to check this blog.
30/10/07 @ 21:03
Comment from Jillwa
HDN really are rubbish, I have just got home having had an email that an Amazon order shipped, I checked the tracking and apparently it had been delivered and left with a neighbour.

After trying all 3 neighbours – nothing – except that the man next door said he saw a delivery man attempt to deliver something to my house and then take it back to the van. So why, on HDN’s website, iis it showing the item as delivered?! Aaargh. And of course, as so many people have stated, I can’t find a phone number anywhere on their 'customer focused' site. Thank goodness I found this site!
30/10/07 @ 21:04
Comment from ray
marcus we cant please everyone,yes we do deserve a pat on the back,some people do have genuine points but to tar us all with the same brush is foolish. hope peak starts soon then i'll have no time to check this blog.
30/10/07 @ 21:06
Comment from Jillwa
Oh and in case you were wondering - I didn't receive a card.
30/10/07 @ 21:06
Comment from another driver
These people and their complaints are ......... doing my head, as so many have said, simple, order something and be in to receive, how ......... simple is that, and don't bother with I am not staying in all day bla,bla,bla,bla, last 6 drops today at 5pm - 5.15pm no one at home, did not try neighbours,too ....... tired, started at 6.00am. but yes I did leave a card at each one, and I am already half loaded for tommorrow because our depot has a carryover and idiot agency drivers that are there to back us up, bloke on my route today took out 45 and only delivered 18, I delivered 187 today, so don't have a go at me unless you want to say it to my face, except the doll at 45 Oxford Road, you can do what ever you want when ever want.
30/10/07 @ 21:24
Comment from Tracy
I am utterly sick of HDNL I have ordered two items though different online stores and neither have been delivered. The first instance was from Dorothy Perkins and when I tracked the order to see that there had been several attempts to deliver the parcel. I know this to be untrue as my mother was at the premises everyday!

And, the most recent instance was when I ordered from Topshop. Again I tracked the order to see that it had been delivered! I was surprised seeing as I had not received a card or anything. Following investigations from Topshop HDNL said it had been left with a neighbour. Now almost 20 days later after many phone calls and emails. HDNL say it has in fact been stolen.

I believe they are inadequate and clearly have security problems. This is too suspicious to happen to me twice at 2 different addresses!!!
31/10/07 @ 17:35
Comment from Bella
Ordered camera from Amazon and did not realise it would be delivered by Home Delivery Network Ltd until I have payed and it was too late (past bad experiences). I live on street of terraced houses and neighbour has small children and is always in so I was not too worried as she could take it in. Parcel was duly delivered on the day stated but driver did not try neighbour (3' away) but LEFT £230 CAMERA ON LONDON DOORSTEP IN FULL VIEW!!!!!
01/11/07 @ 11:10
Comment from Bella
Ordered camera from Amazon and did not realise it would be delivered by Home Delivery Network Ltd until I have payed and it was too late (past bad experiences). I live on street of terraced houses and neighbour has small children and is always in so I was not too worried as she could take it in. Parcel was duly delivered on the day stated but driver did not try neighbour (3' away) but LEFT £230 CAMERA ON LONDON DOORSTEP IN FULL VIEW!!!!!
01/11/07 @ 11:14
Comment from Carrie
HDN What an absolute joke!!!! I am currently on my 3rd day of next day delivery, iv'e had no calling card and no communication at all! I have rang many many times to try and track my parcel but get told different stories on each occasion, no one has a clue!! I have been told they have the wrong address, they can't find the address, it's on todays delivery, it's not on todays delivery.... the list goes on! You would think the drivers would have sat navigation, a phone number to ring in case they are unable to find you or at least common sense to ask a paaserby for directions!!!!! The lack on communication between drivers, depo's, customer service team and the poor unfortunate person waiting for a delivery is appalling!!! I wait with baited breath for my parcel.....................................................................
01/11/07 @ 15:10
Comment from Carrie
HDN What an absolute joke!!!! I am currently on my 3rd day of next day delivery, iv'e had no calling card and no communication at all! I have rang many many times to try and track my parcel but get told different stories on each occasion, no one has a clue!! I have been told they have the wrong address, they can't find the address, it's on todays delivery, it's not on todays delivery.... the list goes on! You would think the drivers would have sat navigation, a phone number to ring in case they are unable to find you or at least common sense to ask a paaserby for directions!!!!! The lack on communication between drivers, depo's, customer service team and the poor unfortunate person waiting for a delivery is appalling!!! I wait with baited breath for my parcel.....................................................................
01/11/07 @ 15:17
Comment from Carrie
HDN What an absolute joke!!!! I am currently on my 3rd day of next day delivery, iv'e had no calling card and no communication at all! I have rang many many times to try and track my parcel but get told different stories on each occasion, no one has a clue!! I have been told they have the wrong address, they can't find the address, it's on todays delivery, it's not on todays delivery.... the list goes on! You would think the drivers would have sat navigation, a phone number to ring in case they are unable to find you or at least common sense to ask a paaserby for directions!!!!! The lack on communication between drivers, depo's, customer service team and the poor unfortunate person waiting for a delivery is appalling!!! I wait with baited breath for my parcel.....................................................................
01/11/07 @ 15:20
Comment from CH
Interesting reading. I actually ordered from M&S and they use HDN. Kept checking on-line and saw the parcel was despatched on 25/10 with delivery being between 26/10 and 31/10. stayed in all day every day with a sick baby. no deliveries/cards left. rang M&S this morning to be told the parcel has been delivered to someone else. so now my personal details, ie name and address are in the hands of a complete stranger. have tried to ring, they just say they'll call back and never do. very upsetting, babys xmas presents were in there. So £50 out of pocket for no reason, and no presents. disgraceful.
01/11/07 @ 15:22
Comment from Carrie
HDN What an absolute joke!!!! I am currently on my 3rd day of next day delivery, iv'e had no calling card and no communication at all! I have rang many many times to try and track my parcel but get told different stories on each occasion, no one has a clue!! I have been told they have the wrong address, they can't find the address, it's on todays delivery, it's not on todays delivery.... the list goes on! You would think the drivers would have sat navigation, a phone number to ring in case they are unable to find you or at least common sense to ask a paaserby for directions!!!!! The lack on communication between drivers, depo's, customer service team and the poor unfortunate person waiting for a delivery is appalling!!! I wait with baited breath for my parcel.....................................................................
01/11/07 @ 15:25
Comment from beth
Strange company-
after being given an invalid tracking number and ringing topshop was told they didnt have my address. So I rang HD and they said they hadnt recieved a parcel from topshop yet and they would deliver the following day (even though I had paid for next day delivery).
My local depot then rang me back and said that their system had been down all day and their drivers had not delvered anything to anyone. As she was on the phone a driver knocked on my door and delivered my parcel. Very strange that everyone said different things when actually the parcel was being delivered fine!
01/11/07 @ 16:20
Comment from Rich Hackett
I am having a very bad experience with HDNL. I ordered an item from Amazon and was expecting delivery on Wed 24th October. They attempted to deliver at 7:10 PM to a business address and left no card. The following day they attempted to deliver again, this time at 8:00PM! and again no card. Since then it has been stuck in their depot (well according to Amazons tracking system it has). Contacting Amazon has got me no-where, they said they had contacted HDNL and requested delivery befor 5:00PM but so far still no show.
01/11/07 @ 16:23
Comment from emma
Seemingly third attempt at delivery - er no! I saw one, i was at the end of the street as I saw the van drive off. Called the service centre - our systems are down phone back. OK, so ive tried and tried and im not hanging on any more making money for them. So on I go to the website, enter the tracking number - it says its invalid - so im lost!
01/11/07 @ 17:02
Comment from Judy Sinclair
Looks like I am just another sucker. I was supposed to have left work at 4pm but gave Home Delivery Network Ltd the benefit of the doubt, as they said that my parcel would be delivered before 6pm, so still here after 5.30pm. I was given 08701545400 as their contact number and have been listening to a recording for over an hour and a half, must say that my calls were cut off 4 times and I simply redialed the number. What a poor show for what is advertised as such a caring company with 3500 employees, I've read and reread all the bull about the company while waiting. NEVER AGAIN!!!!!!!!!!!!
01/11/07 @ 17:29
Comment from Ian
Dated 1st November 2007

I have to agree with everyone here who thinks HDNL are the most rubbish company on the planet.

I was expecting from BT their BT vision. I received a letter from BT to say that the item would be delivered on 18th October 2007 anytime up to 5.30pm.

Your ahead of me here, It did not arrive. No card, nothing. I ring BT, their records show it has NOT been delivered also. BT cannot ring HDNL, even though they are the ones that pay them the money to do the job, I have to phone HDNL. For the record their number is 0870 154 5400.

I ring HDNL, they have not got an item to deliver to me. So I go back to BT, HDNL have it, it is in their possession. I forget all about it.

On 26th I ring BT again. Their records show it was delivered on 23rd. Neither my wife nor I were in the house that day. No box behind the bins, not left with neighbours, no card, nothing.

So I am told to phone HDNL, their records do not show a delivery. I push for more detail, based on what BT had told me. They then say that it was a paper delivery, but it was not signed for, I know that, they will speak to the driver.

Following day I get a call back, the item was damaged and returned to BT. So what happens now, HDNL will get the item re-ordered and sent to me on the 31st October.

My wife spent the whole day at home, they can deliver anytime up to 7pm, unlike the BT leaflet that says 5.30pm. Your ahead of me again. Nothing.

At 2pm that day my wife phones HDNL and is told by a member of staff whos name she gets that the item is on the van. Liar.

At 6.45pm I ring BT, they have no record of the item being reordered. As far as they are concerned the item was delivered on 23rd and they have no record of my phone call of 26th saying it was never received. HDNL cannot re-order BT have to do that.

After 7pm I ring HDNL. They have no record of delivering the item today. According to their records the item was damaged and sent back to BT. (who claim the item has not been sent back). There was no reorder, they cannot do that I have to with BT.

Why am I doing all the work??

They were never going to deliver anything to us on 31st. They like BT also have no record of any other phone calls we made to them other then the initial call. When I supply them with names of staff I am asked which office or team they work in.

For a company that has staff that do not give you their name, but then how many companies due these days, it helps when you cannot blame anyone. Anonymity is great in the UK, was not me culture.

How am I supposed to know they had different teams/offices. So the named person is still in the office and lo she did not speak to anyone today about a BT order. But then they have no record on screen of any calls subsequent to the initial one.

Now I am livid and ready to dump BT and put my phone and internet with anyone else.

I make one more call to BT, with a member of staff who cannot help me as there are no managers. He promises to call me the following day after he has spoken to a manager.

No call, so my wife calls BT, Michael was not in the office. Liar, so she speaks to another guy who has got a manager to speak to and they agree to send by royal mail special delivery.

Parcel expected in 5 days.

I am not holding my breath.

As for the comments of other people that all delivery companies are the same, they are not. I have never had a problem with any other delivery company who have delivered, been unable to or rearranged delivery or pick-up from their premises, when we both worked full time.

HDNL are the worst, and any company that uses them risks damaging their own reputation by association.

01/11/07 @ 21:35
Comment from Ian
Home Delivery Network
Fallows Way, Whiston, Merseyside, L35 1RZ
Tel: 08450 706030
Fax: 0151 290 8702
Vickey Eggleston

01/11/07 @ 21:40
Comment from marcus carlton
Its a shame I dont deliver to you lot because EVERY SINGLE ONE of my customers are happy!
I do everything in my power to find your un-numbered, un-named hidden addresses that aren't always in the same place that a postcode checker says they are.
I have been trying to deliver 2 boxes of wine for the past 3 days now thanks to a next door neighbour telling me that the house I was looking for was right around the corner, the neighbours on the otherside said it was somewhere else and the postcode checker said it was somewhere completely different.
I was actually at the right house on the first day!
5 minutes later exactly the same thing happened again.
I always phone the depot to get them to do a computer search for the address, I ask the postie and any person I can find in the street too.
I carry your heavy flat packs up your stairs by myself while your husband and sons watch.
I ALWAYS leave a card whether I have left the parcel or returned it to the depot.
And I will always find a safe place or try atleast either side neighbours.
My Depot is in Swindon and I bet there is no one on here complaining about our service!
02/11/07 @ 19:29
Comment from Jo
I ordered an Ultimate Bouquet for my 92 year old grandmother on Friday 2nd November, to arrive Saturday 3rd November so I can give to her on Sunday (she lives a few doors away). I do not have a car at present and cannot get to the shops. I checked the HDNL website earlier today, it states the bouquet was loaded onto vehicle in New Cross Depot (only about 7 miles away) at 07:09 this morning. It is now approaching 2pm this afternoon. Where are they? That's got to be the longest traffic jam ever! Ok they have other drop offs to make but I'm not exactly the other end of the country.

Any later and the flowers will no longer look fresh but wilted and sad.

If anyone know the New Cross Depot number please pass it on. I rang the central HDNL number at 13:06pm.. Guess what, they close at 1pm and your call is terminated.

The amount of negative feedback on this site is disturbing. Cannot understand why Tesco, Amazon and the rest of them dont wake up and smell the coffee.
03/11/07 @ 13:40
Comment from Jon
First and last time i ever use a company that uses HDNL, isn't it funny how they don't tell you which firm they use until the item is paid for, if they did i would take my business elsewhere.

My order from Red Direct for my girlfriends birthday was due to be delivered on 01/11/07, I didn't have time to take the day off work as i only got the e-mail on the morning of the 1st. Apparently a card was left, no card was found.
I then sat in all day on Saturday as the woman on the phone told me it was being delivered on that day. I sat in until 1800hrs and kept checking that crap parcel tracker that told me that it was loaded on the truck at 0709hrs. According to the tracker this morning someone had tried to deliver at 1345hrs yesterday and a card was left. Complete lie as i was in all day.

Why do they only update the tracker the day after??????

Now have to take the morning off work on MOnday to go and pick up from the depot myself, only problem is they won't give me the address!!!!

HDNL are a bunch of oxygen thieves!!!
04/11/07 @ 11:31
Comment from JT
I find HDNL to be ok pretty much, except once or twice they have dumped my parcels under the recycle bin without putting a card through telling me so! But apart from that, I guess it's not too bad. The worst parcel company for me would have to be ParcelNet, they are useless!
05/11/07 @ 17:21
Comment from hdn manager
640 comments in just under 12 months, take off the ones made by drivers and the people who go on and on one comment after another and the ones who praise us and what are you left with.
In fact no, let’s stick with 640,

640 negative comments about 640 parcels
HDN delivers 2.2 million parcels under 25kg per week.

So what are we saying here? 640 negatives from the last 10 months out of 88 million deliveries

The percentage is a ridiculously small figure and not one that many would understand.

In summary I would say there are far more happy customers than unhappy, or in simple terms the occupants on the whole of your street are unhappy as opposed to the rest of the uk population being happy with the service.

I expect this to go right over your heads, just like being in to accept a delivery
06/11/07 @ 16:52
Comment from Lisa
I can't believe all these comments. I'm so glad its not just me.

My parcel from Marks & Spenser was delivered by a good Samaritan who found it in a HEDGE about 10 miles from my house. He saw it was all childrens clothes so took pity and found me to deliver it on a SUNDAY. It cost me a bottle of wine.

Emailed Marks & Spenser twice, no response, so now I have been looking to complain to HDNand came across all this.

The tracking service shows the parcel going back to the depot countless times as "unable to locate" ha ha. It then marked as delivered HOW DID THEY KNOW??
06/11/07 @ 22:45
Comment from me again
The reason why you are mostly not getting good service from hdnl , is mainly due to the drivers targets being too unrealistic to achieve , hence poor performance if there targets were inline with other couriers i think you would find things improve , but saying that more parcels means more money for drivers , so you cant really win , what you need is a delivery company that pays a good wage and doesnt expect you to deliver 20 hours worth of work in 10 hours , ie ups , good pay , good company , dont expect miracles , and good service .
06/11/07 @ 23:52
Comment from me again
reply to hdn manager.
yeah your figures probably do tally , but i know for a fact people are totally p....d off with hdn , their saying no calling cards , no details on tracker system , i know for a fact thats true , because half the time the depot didnt have calling cards and the scanners were going down every other day , if the company spent a little money " hope your hearing this , barclay brothers " things might improve a bit .
07/11/07 @ 00:05
Comment from Alex. Mackie
Mine is not so much a complaint about HDN but of Tesco Direct. Having said that I have been left in no doubt by Tesco Direct that they have major problems with HDN (so as far as I am concerned they are both at fault).
I ordered a camera on the 1st November which according to Tesco Direct was delivered to my office address at 14.22 on the 2nd. It was not.
Tesco Direct say that they have tried contacting HDN but have had no success. If a large company cannot get heard by HDN what chance have we mere mortals got?
My advice (which I will abide by) is never to use HDN or Tesco Direct.
Use them at your own peril.
07/11/07 @ 11:38
Comment from Jim Sullivan
Oh Mamma these guys just keep on lying and lying.
I ordered a Monitor from Amazon, I like Amazon & they are a good company, but their courier company employ inbred, 20 thumbed banjo playing living examples of why people should leave their sisters alone.

The thing that annoyed me the most is that they would not admit that they had lost my package until after 4 days after the package should have been delivered & after many, many, many phone calls.

When I was finally told the package was gone I was advised to contact Amazon direct and reorder the Monitor from them. I was dubious and called amazon and found out that HDNL had not confirmed to them that the package was gone.
Luckily Amazon the Gents that they are took my word for it and gave me a refund.

The familar theme to this is that HDNL kept on telling me that the appropriate depot would contact me. They did in a way, I was at my desk and my phone rang once, I didn't even get a chance to pick it up and then they terminated the call. This was apparantly the depot conatcting me to tell me that my monitor had disappeared somewhere in their depot/ sold in a pub.

I read the comments from a manager at HDNL I can't remember his name so I will refer to him as Jim Bob. My Comments are as follows hereunder:
Dear Jim Bob
Hope you are well and that your family has not shunned you entirely. The question I have for you is "What the F**k are you doing arsing around on the internet instead doing your job or finding my f**king package?"

The good news is that people at Amazon listened to my tales of broken promises and out and out lies. They mentioned that their management were going to meet with HDNL very soon, they took very detailed notes so hopefully HDNL will be losing a major customer soon.

07/11/07 @ 14:21
Comment from marcus carlton
Oh dream on Jim Bob Sullivan!
We will never lose Amazon, they need us as much as we need them!
As for all you people not being able to find a HDNL Depot to make a complaint to, none of our customers seem to have a problem! When we get in in the morning we are asked to remedy all complaints and quieries that came in over night, which we do!
If we do not leave a card and a customer complains we will get disciplined, if we load a parcel onto our van and it dissapears we will be suspended until the parcel has been located and there is a special facility to ask the company youve ordered from to leave special instructions for your driver to aid with a safe delivery.
I delivered 126 parcels today and every one of them went to the right address and if the customer wasnt in I eft it in a safe pace and CARDED IT to let the customers know where it was even if it was obvious!
People come to our depot all the time to pick up their parcels so how come the rest of you cant find your depots.
I delivered parcels today that had been ordered the evening before and the customers were told they would take a week to come.... Now thats good service!
ps
I agree with THE MANAGER about this being a very small ammount of complaints seeing as we deliver 2.2 million parcels every week.
07/11/07 @ 16:39
Comment from SarahB
Guys guys guys, calm down!!

My company uses HDNL for deliveries and we are 99% happy with their service because we understand their website scans and how they work. We work with them and we keep our customers informed... You will find that particularly BT & DABS (not sure about Amazon) DON'T keep you properly informed and therefore just blame HDNL for their own inadequasies - blame them not the local driver!!

Yes, I agree that some drivers card the wrong house or don't leave a card but it's a really small percentage of deliveries. It's true the drivers don't have company mobiles or SatNav - it's too expensive - do you want to subsidise these costs with your delivery fee - no I thought not...

If you don't want your parcel left with a neighbour or in a safe place tell your retailer - we will always pass this instruction to the delivery depot and anyway we insist on a signature every time (to be fair HDNL had problems with their website 1st Nov due to an ISP failure which affected lots of other companies too so recent complainants please note it just wasn't their fault at that time).

I would recommend that rather than holding forever on the call bureau number 08701545400 you call your retailer who should have accurate information and can contact the local depot on your behalf via their website - if you want to collect the depot will call YOU to let you know your parcel is ready, the retailer can also re-order a lost parcel or can re-direct a delivery in the lcoal area (the call bureau is NOT allowed to do this for our company whatever the muppet on the phone tells you).

HDN deliver approx 97% of my parcels on time to the customer or a close neighbour every day and for the other 3% I call the customer to check what they want us to do for them - this is what you pay for so maybe you need a different retailer???

Delivery guys, stop bragging about your wages it just winds up the unhappy minority!!!!!
07/11/07 @ 20:30
Comment from Stephen
here's my story this is an e-mail i sent to wally blackwood

I'm wondering if you can help me, I recently ordered some items from Amazon whom chose to deliver these items through your company Home Delivery Network limited, and here is where the fiasco begins,

1st, the driver attempted to make the first delivery, I was not home so when I did return I phoned up your call centre using the number provided on the calling card to inform them that i would not be in the next day either, and made alternative arrangements for delivery. I live in a close knit street so was able to offer them no less than eight different addresses in my street. I also informed my immediate neighbours that someone could be calling the next day with a parcel and asked if they would be in the next day they both told me they would be.

2nd, next day arrive home from work to another calling card asked my neighbours if they had been out that day neither had, neither had been asked to take the parcel either. Rang home delivery network asked if I could have an evening or Saturday delivery but was told you do not provide this kind of service, which I thought was fair enough nobody likes to work a Saturday. Gave the call centre an alternative address my girlfriends in fact who would be in all day on the Monday. Lo and behold Home delivery network turn up on Saturday at my address with another parcel from my order off Amazon. (I thought the drivers do not work Saturday?)

3rd, on Monday the 5th no parcel received again to alternative address so rang up the call centre and whomever it was who took the alternative address from me originally had not put it down in the right place on the computer. so i told them it again with the hope it would turn up on Tues 6th Nov. Surprise, surprise even though i had assurances it would be delivered it did not turn up.

4th rang up on the Tuesday system was down so i couldn't get the info i needed.

5th rang tonight and after the joke of a service I have received and all my calls and addresses and hair pulling etc etc my parcel is now on a truck heading back to Amazon. So, my 30 mins + calls at 5p per minute which have skyrocketed my phone bill, which i will never get back were all in vain. i now have to re-order the item from Amazon and because the item doesn't make the free delivery minimum order i now have to pay the extra money for delivery, which again i wont get back. so for all my wasted time, money, and patience I'm never going to get that package back.

I am waiting for one of your representatives to call me back over this mess I was told on Monday someone would be ringing me soon. It's a good job i didn't hold my breath!! I have been told tonight someone else will call me soon ( they're such a giggle in that call centre) If i behaved that incompetently in my job i would be sacked by now.

Finally is it possible that your company could change its slogan from putting the customer 1st to, treating the customer with contempt because that's how I feel i have been treated in this whole mess

thank you for taking the time to reading my long winded e-mail i hope you can do something to help me get the parcel back and i apologise about my rant but I'm really fed up
07/11/07 @ 21:02
Comment from joan dioxn
I had an order 'delivered' yesterday well as I was not in I suppose it was not 'delivered' but left behind my black recycling box at the front of my house. When I came in there was a card no delivery time or ref number telling me where the parcel was, but low and behold it was not there. I rang the number on the card and was kept on hod for 10min when they eventualy answered I was told they would send an email to the depot and I had to inform the company that the item was ordered from.WHAT I CAN'T UNDERSTAND IS THE STUPIDITY OF THE DRIVER TO LEAVE A LARGE PARCEL OUTSIDE THE HOUSE. I have read the comment on this site from the HDN manager regarding people not being in to accept delivery but I work fulltime and my neighbours are always willing to take a parcel if the delivery man could be bothered to ask!!!!
08/11/07 @ 10:11
Comment from Another Ex - Amazon customer
Smugness, complacency, devil-may-care attitude, lies, damn lies and statistics.

Now I know why HDNL goes from bad to worse, mr hdnl manager.

08/11/07 @ 17:34
Comment from Simon
Worst delivery service I have ever experienced by far, After speaking to call centre in Bolton they assured me I would get a call 30 mins prior to re-delivery attempt so I could be home, however the item I ordered from Amazon was not even sent for re-delivery and kept at depot. After speaking to call centre who stated they did not even have a telephone number for the Llanelli depot, which I later found from this site and called who stated I could go over any time to collect item, which I did without any further problems. Service and call centre absolutely dreadful. Will certainly make me think twice about using Amazon again is they persist using HDN.
08/11/07 @ 21:45
Comment from Will McCloy
Not all bad news then - missed my delivery this morning whilst in the bathroom - typical - problem is that the parcel is a birthday present for my wife who I am flying off to see tomorrow at 6 am. Called the local number and spoke to Maggie - she could not have been more helpful - she managed to persuade the driver to come back later this afternoon with my delivery - funnily the central number told me there was nothing I could do - 3 cheers for someone with a sense of 'Customer Service' over procedure. Thanks Maggie - hope you have a lovely Christmas!!!!
09/11/07 @ 14:45
Comment from Will McCloy
Just one addition - comment back to Marcus Carlton who comments above "I delivered parcels today that had been ordered the evening before and the customers were told they would take a week to come.... Now thats good service!" - maybe Marcus, and well done, but think of this. If I was told a parcel was going to take a week to arrive then chances are I would not bother staying at home to wait for delivery the next day, so whilst your sentiment is admirable, how many fed up customers are you creating as a result of trying to deliver when they are not in? Just a thought!!
09/11/07 @ 14:50
Comment from Sunil
I have now cancelled my order with Virgin Wines as a result of the service from HDN. I was waiting on a delivery form BT and when i found it was HDN I thought it might happen but low and behold 4 days later still no BT vision box and they have lied to say they have carded the property twice.
DONT BUY FROM ANYONE WHO USES HDN
09/11/07 @ 17:54
Comment from marcus carlton
Comment to Will McCloy
The speed your retailer processes your orders has nothing to do with us. Your retailer expects us to deliver their parcels within the time printed on them, which we do.
Most of us permanent drivers deliver to the same addresses everday and know where to leave parcels. It sounds like a lot of you are probably being delivered to by temp drivers taken on for the Crimbo rush. Its unfortunate but essential. Those temp drivers will all probably be working for DHL, Parcel Force or City Link next year.
If your not going to be home try asking your retailers to attatch your work or alternative address to your parcels.
ps
I think the drivers bragging about high wages on here are just trying to wind you up, the wages are pretty poor.
09/11/07 @ 18:58
Comment from Joe Lee
I am expecting a BT Vision Box and using the tracking number given by BT I see I refused the parcel today. Funny I stayed in all day and no one rang my bell!
09/11/07 @ 23:38
Comment from RedDwarf
I stopped ordering from Amazon, even though they have had thousands of pounds from me ovet the years, specifically because of the shambles that is HDNL. I now use Foyles for my books and have had no trouble at all with them. I also stopped using Dabs for the very same reason.

I needed a particular book quite quickly however (for a job prospect), and Amazon claimed 1-2 days if I paid for First Class. Then came the email shocker that they were going to ship via HDNL. Needless to say, 2 days later, no book and HDNL tracking merely states that the parcel 'data' has been received.

I complained, Amazon refunded the First Class delivery fees, but went on to say that they [*** Warning, Corporate speak imminent ***] 'find HDNL to be excellent' [*** End of Warning ***]. It's a boiler plate response, I'm sure Amazon themselves don't believe it given the volume of complaints they must receive. It's a money thing, Amazon don't really care once the goods have left their warehouse (why else do they use Indian based shills for 'customer care' relating to addressing in the UK?).

As for those HDNL employees that whine on about delivery being so difficult, how is it other delivery companies don't have the problems you do? Other companies seem to find my address without any problem, HDNL seem to have trouble locating Greater London let alone any address in it. As for 'carding', I work from home, I am in constantly, but have yet to see an HDNL card even when it says so on the tracking.

If my stuff does not arrive Monday, I'm canceling the order but, rest assured, I will not be using Amazon again for any reason.
10/11/07 @ 15:24
Comment from ray
marcus some of the wage claims are true,some senior drivers are on very good wages,one reason biz exx are trying to get rid of old reality drivers,as for the moaner's stop using us,one thing is for sure instead of getting the parcel you never get,you'll have to get of your arses and go get it yourself.
10/11/07 @ 21:06
Comment from me again
Heres the solution folks , dont order from amazon, dabs,bt,tesco,argos and any other business that uses hdnl as its main courier . problem sorted .
11/11/07 @ 10:10
Comment from me again
When both companies started out , they were dedicated to catalogue mail order ie ; kays and littlewoods mainly , as the demand from these catalogues dropped due to cheap shops the company takes onboard third party traffic , amazon etc , which as a profit making company you can realise to boost profits , but sadly i think those above in their divine wisdom have bitten off a bit more than they can chew , in the pursuit of making more profit , at the retailers and customers expense , be patient , they might get their act together in about 10 years time if your lucky :)
11/11/07 @ 10:24
Comment from Chris Martin
I find the service unacceptable. They failed to find my property and yet the parcel was back at the depot by 14:45 (on a Friday) so how hard did they try. My house is on the junction of two 'A' roads so how hard can it be to find?

Tracking information for parcel number 819910336209A023.
Date Depot Action Reason
08/11/2007 00:00:00 Customer Parcel Data Received
08/11/2007 18:49:29 Sort Centre - Shaw, Oldham Sorted
09/11/2007 04:37:47 Crawley Depot Received
09/11/2007 06:28:29 Crawley Depot Loaded onto vehicle
09/11/2007 12:08:38 Crawley Depot Unable to Deliver Cannot locate
09/11/2007 14:44:38 Crawley Depot Received
09/11/2007 14:45:29 Crawley Depot Unable to Deliver Held
10/11/2007 08:59:19 Crawley Depot Loaded onto vehicle
10/11/2007 18:57:36 Crawley Depot Received
10/11/2007 18:59:32 Crawley Depot Received
10/11/2007 19:00:38 Crawley Depot Unable to Deliver Held
12/11/07 @ 08:58
Comment from Chris Martin
I find the service unacceptable. They failed to find my property and yet the parcel was back at the depot by 14:45 (on a Friday) so how hard did they try. My house is on the junction of two 'A' roads so how hard can it be to find?

Tracking information for parcel number 819910336209A023.
Date Depot Action Reason
08/11/2007 00:00:00 Customer Parcel Data Received
08/11/2007 18:49:29 Sort Centre - Shaw, Oldham Sorted
09/11/2007 04:37:47 Crawley Depot Received
09/11/2007 06:28:29 Crawley Depot Loaded onto vehicle
09/11/2007 12:08:38 Crawley Depot Unable to Deliver Cannot locate
09/11/2007 14:44:38 Crawley Depot Received
09/11/2007 14:45:29 Crawley Depot Unable to Deliver Held
10/11/2007 08:59:19 Crawley Depot Loaded onto vehicle
10/11/2007 18:57:36 Crawley Depot Received
10/11/2007 18:59:32 Crawley Depot Received
10/11/2007 19:00:38 Crawley Depot Unable to Deliver Held
12/11/07 @ 09:26
Comment from Liverpoolmedic
Just ordered a textbook from Amazon - hope it won't come via HDNL now!!

It's quite bulky so I'm guessing it might, and Royal Mail have already been today and it's not come.... :-(
12/11/07 @ 11:53
Comment from Liverpoolmedic
Uh-oh.... I've just seen it (might have been there earlier, I'm not sure) - Ship Carrier: HDNL
12/11/07 @ 12:02
Comment from Shaun
Oh dear, ordered a sofa from littlewoods and had the worst delivery service ever. My parents use littlewoods a lot and I was aware of there shoddy service,.. but who throws pacages over a 6 foot fence not knowing wats the other side!!!??

Anyway,.. just ordered a £650 LCD from amazon, unaware that they use HDNL... Only ordered it Thursday mind you,.. but quite nervous now. I'm not gonna be pleased if they try and throw this one over the fence!

Blummin cowboys
12/11/07 @ 14:36
Comment from Liverpoolmedic
Shoulda guessed - it's not come! I won't be in for the next 3 days now, so knowing my luck they will attempt to deliver it then...why don't they just do it on the day they said they will?! Plus according to Amazon it's been in Warrington all day, so they've really got no excuse!
12/11/07 @ 17:11
Comment from roger
Actually delivering to someone that lives on the junction of two A roads is pretty difficult. You try looking for a house down a three mile stretch of road on a national speed limit section with people driving up your arse, flashing and beeping you, whilst trying to keep your eyes on the road. Then knowing that you still have 150 parcels onboard that need delivering doesn't really give you the time to find your house because it isn't all about you. I bet you didn't give an instruction either, to say "I am on the junction of the two A roads" if you did it would be written on the parcel and you would recieve it alot sooner.
12/11/07 @ 17:32
Comment from me again
Heres an example , Valhalla , Durham Rd . durham rd is about 5 mile long and mostly named houses , no contact details on parcel , busy a-road , try finding that one , when you eventually do , chances are its set back from road with house name plate only visible while your standing 6 inches away , but we try our best , no fancy sat navs for hdnl , your lucky if you get a a-z map book .
12/11/07 @ 19:47
Comment from Graham
I ordered an item from John Lewis on Friday afternoon and received an email on Saturday to say that it was to be delivered by HDN. HDN's tracker told me that it was in their local depot at 04.30 on Monday morning, so I rang them at 9.am. to be told that it would delivered at lunchtime that day, and it was. What more can one ask? The driver said that he was pleased that it was for me this time as he regularly leaves parcels with me for a number of neighbours.
12/11/07 @ 23:07
Comment from RedDwarf
Well, as predicted, my order did not arrive. HDNL claim they tried twice to deliver. Utter rubbish!! The doorbell never rang. I work from home, I am in ALL day. Yesterday, we had a big fire in the Olympic Games site, so I was looking out my window more often than usual. Not at any point did I see an HDNL van. Saw plenty of others tho'.

Well, tracking says my order is back in the van today. And this morning, Royal Mail managed to deliver an item requiring a signature AND my flat mate is at home. It should be the simplest thing to get those books into my hands. But what's the betting that HDNL will fail to deliver (in all senses of the word) again? I'll let you know one way or the other.
13/11/07 @ 11:59
Comment from RedDwarf
What's this comment about:
"I would hazard a guess that because you're in an office building the post code has not been recognised by the system, as it was designed for residential post codes."

Have HDNL gone out of their way to remove non-residential post codes so that offices can't be found? What about people who live over shops or in live-work units? Have they been only half recognised?

I would hazard a guess that HDNL only use the cheapest software and update the post code database infrequently, probably updated via CDROM (and delivered by HDNL themselves?).


BTW, I've created a tiny url for this page, BTW, saves having massive long bookmarks: (tiny url address)/35p7za [This comment system does not allow URLs]
13/11/07 @ 12:44
Comment from kate
Ah good, people who ALL feel the same as me at the utter lack of service from HDN. My Husband ordered two books for me from Amazon for my birthday- They arrived via HDN yesterday. However there were no scans in amazon to say it would be arriving yesterday- we have waited 13 days for it to arrive. i wasnt going to stay in every single day before someone starts.

ANYWAY we didnt know it had been delivered as there was no card and the utter fool of a driver left the books down the side of my house. Not even under the porch NO just down the side. So this morning when my husband went to put the bin out he finds them soaking wet and ruined. This really *annoys* me. WHAT AN IDIOT. Any fool knows paper+water=mush.

Before this happened, at the weekend I ordered myself a guide book- its due for delivery today- my husband is at home- as he is whenever we have a delivery (he works nights) so they should be bringing my guidebook.

I would have dearly loved to have been there waiting for him- prefrably with a large bucket of water, i wonder how he likes to be soaked all day? ooooh tempting.

Im not saying most drivers dont be a good job, they do. But obviously for some using their last remaining brain cell hurts too much.

if the delivery runs smoothly today then you wont hear from me again, however if they manage to cock it up, ill post here tomorrow so you can share my misery.

In Future I suggest where you guys have choice use Fedex UK- they bought ANC, much better.
13/11/07 @ 12:57
Comment from martin
soooo.... I have a super saver delivery that's overdue from amazon. Is there any way of converting the amazon order number to a hdn order number to have a look at where they think it is?
13/11/07 @ 13:01
Comment from kate
oh and before someone from HDN comments and starts on at me. I did email amazon and give them precise delivery instructions. all the driver has to do is phone me and i will ask my husband to come round the corner from where he has been painting his dads house. Im aware you have more than just my box to deliver but today you should go the extra mile seeing as you ruined my box. my address, phine number and name are all there. i left the wheely bin out the front so he can even put it in there for me to retrieve later on. i wouldnt expect you to leave it there normally but if he rings me, he wont have to wait for my husband to come round the corner.
13/11/07 @ 13:13
Comment from roger
Hdn drivers aren't give company phones so why would anyone want to use their own mobile phone bill to ring someone who is not home!?
13/11/07 @ 16:28
Comment from marcus carlton
I took 110 parcels out today and brought back 15 next day 24 hour signature parcels because a lot of customers dont have the sense to be in for their goods. None of their neighbours were in either!
If your paying extra for a speedy delivery why not use that braincell to be in to sign for it.
BY THE WAY, I carded EVERY single address!
While we're on it, why do people order parcels, not be in to accept them and leave you no where what so ever to leave them???
13/11/07 @ 17:24
Comment from Stuart
Marcus, in answer to your last question, I suspect it's because people are used to the Royal Mail who, for all their faults, are pretty good at dealing with parcels/packages that can't be delivered. They leave a card and give the option of re-delivery, delivery to the nearest post office or for the customer to collect the package from the nearest sorting office.

HDNL obviously try the first, can't do the second and have a limited number of larger depots which on average will be further away. What annoys people is the inconsistency: adopt a policy of 'if you're not in we try to deliver the following day, it then stays at the depot for 2 days then goes back to the sender', for example. Instead, some people's packages get left with neighbours, sometimes they're left outside and many people don't even have a card left.

Still, you get what you pay for, and I guess that as well as the senders, that goes for the Royal Mail and HDNL too.
13/11/07 @ 22:33
Comment from ian
Another HDNL driver here.
Wait till you here my story of the day.
I had a BT parcel on today and i didn't recognize the name of the house, but i did recognize the name of the customer. When i went to the address the customer told me that the name of the house on the BT parcel was changed 20 years ago.
Now if it wasn't for my knowledge of my round there was noway anybody could of found that house. We as drivers very often go that extra mile to deliver the parcels.

Some customers are never happy, i've recently had a customer complain for getting an item a day early. They hadn't anywhere to put the large parcel so it was my fault for delivering it.

BT,Dabs, Amazon and john lewis are the only companies i find hard to deliver. And this is purely down to the fact that the supplying companies aren't getting the info to the customer about delivery dates. Oh and i too always put a card through the letterbox. I've even had the complaint agaisnt me where the customer said i couldn't of knocked. Well i now don't knock hard because i've had customers complain that i knock too loud..
14/11/07 @ 00:32
Comment from Anonymous
Well contrary to all of your comments, I ordered a Sony Cinema system from amazon last Thursday and was called by HDN on Friday. I missed the call, so spent 20 minutes on the phone to be told that it would be delivered yesterday. My wife was at home waiting for it to arrive and 5 minutes before it was delivered the driver called me - while on the phone I could clearly hear the sat nav in the background. When he arrived they were both polite (large delivery as the package weighed 60Kg) and I even got a courtesy call later that day from HDN asking if everything was ok.

Give these guys a break, yes it is frustrating but they have a lot of packages to deliver. It will only get worse the more online ordering we do. I find, if you are nice then people will bend over backwards. Slagging people off only ends in tears.
14/11/07 @ 09:06
Comment from Shaun again
Well,..

If you read my last comment, you would know how i felt about HDNL... not impressed.

However,, on this occation, I cant really fault them. It came earlier than expected, and the service was reasonable. Even got 2 calls from the deliverey driver to let me know when he was delivering it and another on how to get there as he couldnt find it.

Not bad,.. they can do it!

Well done to the drivers at weybridge.
14/11/07 @ 09:28
Comment from RedDwarf
Well, I'm pleased to say I lost my bet. Order delivered yesterday.

The poor driver looked so harrassed and with a couple of parcels under his arm for our block, I didn't have the heart to ask him what had happened the day before. He may not have been the driver on that day either.

I'm sure it's not so much the drivers as the infrastructure at HDNL which constantly screws it up. How can they be making a profit if, as they claim, they get to me only the third time around?

Still, as I wrote to Amazon, I'll not be using them anymore, too much grief is involved.
14/11/07 @ 09:46
Comment from Beth
Well, well, well,

I have just come online to look for a number for my local HDNL depot after experiencing their 'Customer service' seemingly limitless incompetence... And this is the first thing i find!!!

I will NEVER purchase anything if i have to rely on them again.

4 times they claim to have attempted delivery despite me sitting in, in my PJ's waiting for them and i'm still waiting... I waited two days for a manager to call be back to assure me my package would be here today, But it's not ... Becasuse its not on a van and i'm still waiting for someone to call me...

Customer service put it down to:
Me living in a flat - (And your point is?)
They can be difficult to find - So i checked that the block is clearly numbered (It is)
Maybe i didn't her the bell - I have an intercom which i tested while she was on the phone.. (IT works - Loudly!)
Is it a big block? .. (wait for it, this one is good)... Maybe the driver didn't know which bell it was... - CAN HE READ?

So, i'm going to e-mail the MD's addresses at the top of the page and tell them that their staff are out & out Liars and just plain Lazy!!!

14/11/07 @ 12:50
Comment from Duncan
The annoying thing is you can't tell amazon when you place the order that you don't want them to use HDNL.

I work away from home Mon-Fri, with Royal Mail I have a card in my mail box everytime they couldn't deliver a parcel and I collect on a Saturday morning - I have no problem with this.

3 packages went missing last week - 1 was claimed to have been left on top of my mail box in the porch (in a secure area it said on my tracking history - if it's so secure how did the HDNL muppett get in there?!?!), no sign of it on Friday night when I got home. And there were 5 other supossed attemps to deliver my other 2 parcels but I had zero cards telling me this and HDNL had decided to send the parcels back to Amazon.

Saturday morning I spend 50mins on the phone to amazon explaining all this to a donkey on the phone who could barely speak english, finally get them to resend all of my goods. check my order history on Monday and they have sent 2 of the packages with HDNL AGAIN!!!!!!!!

I then get an email this morning telling me HNDL can't find my address could I please provide more information.
Absolute shambles - DO NOT USE THESE SPASTICS UNDER ANY CIRCUMSTANCES.
14/11/07 @ 13:01
Comment from Duncan
The annoying thing is you can't tell amazon when you place the order that you don't want them to use HDNL. I work away from home Mon-Fri, with Royal Mail I have a card in my mail box everytime they couldn't deliver a parcel and I collect on a Saturday morning - I have no problem with this. 3 packages went missing last week - 1 was claimed to have been left on top of my mail box in the porch (in a secure area it said on my tracking history - if it's so secure how did the HDNL muppett get in there?!?!), no sign of it on Friday night when I got home. And there were 5 other supossed attemps to deliver my other 2 parcels but I had zero cards telling me this and HDNL had decided to send the parcels back to Amazon. Saturday morning I spend 50mins on the phone to amazon explaining all this to a donkey on the phone who could barely speak english, finally get them to resend all of my goods. check my order history on Monday and they have sent 2 of the packages with HDNL AGAIN!!!!!!!! I then get an email this morning telling me HNDL can't find my address could I please provide more information. Absolute shambles - DO NOT USE THESE SPASTICS UNDER ANY CIRCUMSTANCES.
14/11/07 @ 13:10
Comment from Darren Groves
2 failed delivery attempts, even though I live in an apartment block with 24 hour concierge.

I have jusy contacted the local depot at Mitcham and have been promised a delivery tomorrow.

For anyone else have a problem, here are a list of local depots.

Good luck....

Home Delivery Network Ltd , Heathfield Industrial Estate , DEVON , TQ12 6TN , 01626 832545

Home Delivery Network The , Hitchin , HERTFORDSHIRE , SG5 1RT , 01462 421336

Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NG , 023 8061 9866

Home Deliver Network Ltd , Lynx Trading Estate , SOMERSET , BA20 2NZ , 01935 432924

Home Delivery Network , Sunderland , TYNE AND WEAR , SR2 8QS , 0191-564 0924

Home Delivery Network , Dafen , DYFED , SA14 8QW , 01554 777877

Home Delivery Network , Warwick , WARWICKSHIRE , CV34 6QP , 01926 311404

Home Delivery Network , Rochdale , LANCASHIRE , OL11 3JR , 01706 352537

Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NT , 023 8061 8398

Home Delivery Network , Yate , AVON , BS37 5QZ , 01454 316101

Home Delivery Network , Glenrothes , FIFE , KY6 2RU , 01592 773297

Home Delivery Network , Stoke On Trent , STAFFORDSHIRE , ST6 4PB , 01782 836071

Home Delivery Network , Park Royal , LONDON , NW10 7UA , 020 8961 8774

Home Delivery Network , Bolton , LANCASHIRE , BL3 6AX , 0870-154 5414

Home Delivery Network , Fareham , HAMPSHIRE , PO15 5ST , 01489 581544

Home Delivery Network , Lenton Lane Industrial Estate , NOTTINGHAMSHIRE , NG7 2TG , 0115-986 0431

Home Delivery Network , Gateshead , TYNE AND WEAR , NE10 0ES , 0191-495 2211

Home Delivery Network , Oldbury , WEST MIDLANDS , B69 3EX , 0121-552 5541

Home Delivery Network , East Kilbride , LANARKSHIRE , G75 0YA , 01355 233085

Home Delivery Network Ltd , Newbridge , MIDLOTHIAN , EH28 8LD , 0131-333 3651

Home Delivery Network Ltd , Morley , WEST YORKSHIRE , LS27 0BN , 0113-253 8226

Home Delivery Network Ltd , Basildon , ESSEX , SS14 3DT , 01268 286666

Home Delivery Network Ltd , Mitcham , SURREY , CR4 4HX , 020 8685 1032
14/11/07 @ 16:15
Comment from marcus carlton
Hey Darren
Why is my Depot not on the list???
Its the Swindon depot and the best.
14/11/07 @ 16:49
Comment from Paul R
RE:LCD TV bought via amazon

just came across this site as i was looking for contact numbers for both amazon to find out who they used for their "white glove delivery service" as they say for the customers guarantee etc. Anyhow it smacks of inadequacy and very poor PR when you cant find a contact us and phone number on a website....Its like that for a reason.

Amazons customer service is a joke, it took me 10 minutes to get across my question to the representative on the end of the line, in the end i had to cancel my order and re-order i was told i could choose my type of shipping...this was complete crap as I was forced to use "first class" i.e. HDNL. Anyway I actually haven't proof that they are inadequate yet as I am still waiting on my order but having read all the above comments I am thinking of canceling my order but it may well be too late. The only reason I chose to buy it online was because of 1 day guaranteed delivery, as I wanted it by latest Friday the 16th ( it was marginally cheaper - 30 pound -also but not worth waiting a week for! )....it doesn't look like i am going to get it as it hasn't even been dispatched to HDNL yet....and they wont deliver on Saturday plus they only sort on a Sunday so if i went to pick it up at the depot on saturday it wouldn't be possible to find.

Anyhow, if I am incorrect in assuming I wont get the order when I wanted it I shall be back on here to take back my comments because at the end of the day people are always more likely to voice their opinions when something goes wrong as opposed to when something goes right ( though we expect and pay for it I know ), but I fear the worst.
14/11/07 @ 18:17
Comment from me again
ha ha sunderland is n1 always has been , maybe thats why most companies are coming to the north-east , because we do it best .
14/11/07 @ 18:26
Comment from me again
ps.. ladies take note he he
14/11/07 @ 18:28
Comment from Ade
FAO Marcus

Pass on my regards to Danny
14/11/07 @ 18:39
Comment from jcm
Duncan, I only ordered a few video games from Amazon recently, but they were returned to their "fulfillment" centre after 10 days waiting, and I got an email from Amazon eventually informing me that my parcel was "undeliverable." Like you, no cards through the door, or anything. I've had the misfortune of dealing with HDNL back in the Spring, and had to go to their local depot 25 miles away to collect my Amazon order after all their usual lies about "carding" and "attempted deliveries." I'm not ordering from Amazon again until they change their courier service, it's as simple as that.
14/11/07 @ 19:28
Comment from Siobhan
Have spent over 2 hours on the phone trying to liase with M&S and HDN. It appears that M&S try to spin a yarn to alleviate delivery failure - have been told several different reasons why parcel cannot be delivered from, order was never placed, address not found, sizes of items not available so not sent, etc etc... They also by their own admittance state that HDN are useless. Interestingly, M&S strictly prohibit collection directly from depot. This is not to be believed. Just ring the depot directly.

It actually transpires that the correct parcel is waiting at the depot so I will have to travel over an hour go and collect, but just pleased to have it really.

M&S were the clear winners in this case for uselessness. Not such a trustworthy name after all. In all fairness HDN have been quite helpfull.
15/11/07 @ 12:24
Comment from andy tester
I found my parcel the other day, in a hedge next to the garage, genius these cowbiys are
15/11/07 @ 17:36
Comment from marcus carlton
FAO Ade

Sure will fellow driver! Dannys ok isnt he. Firm, fair but can still have a laugh. (had to put that just incase he's looking heh heh)

FAO Andy Tester

I think its spelt C O W B O Y S and you'll find that we recieve ALL complaints and they are dealt with too. If you complain to HDNL, that driver (probably a temp to cope with the Crimbo rush) will be disciplined or given his marching orders. Most of us are superb drivers and get on well with our customers so dont tar us all with the same brush!

FAO Paul R

Your dead right when you say that people are always likely to voice their opinions when they are unhappy about something. If everyone that was happy with their delivery commented on here it would crash the site.
15/11/07 @ 18:12
Comment from marcus carlton
ps
Hi Ellen!
15/11/07 @ 18:14
Comment from Ray
Very good service !
I had a delivery from the Ipswich depot yesterday. It arrive at 4.45pm, when it was late dusk. Despite this the delivery driver found us in our unlit rural village road. He said he still had 30 parcels to deliver, all in villages. How he was going to find the addresses tin the dark I can't imagine. Dedication to duty indeed !
16/11/07 @ 10:01
Comment from scott
waited in all day for these jokers just got a tracking order from bt and it said this on the site
15/11/2007 00:00:00 Customer Parcel Data Received
15/11/2007 15:08:34 Sort Centre - Shaw, Oldham Sorted
15/11/2007 23:10:57 Daventry Depot Received
16/11/2007 07:44:38 Daventry Depot Loaded onto vehicle
16/11/2007 17:40:25 Daventry Depot Unable to Deliver Cannot locate
16/11/2007 17:44:08 Daventry Depot Received
16/11/2007 17:44:36 Daventry Depot Unable to Deliver Held


tossers
16/11/07 @ 20:22
Comment from STEVE DELANEY
Over the years I have ordered loads of stuff from amazon and the service has always been great.

Then I had the misfortune to get involved with HDNL. First off I had some books deleivered to my
work address on a saturday. The building is quite obviously a business address. The books were
returned to Amazon with a comment that nobody was in. It was a Saturday, It was a business
address why could they not return with the Item on the Monday.

Ok not great service but anybody can make a mistake.

Then I ordered a TV. The TV was ordered on a Saturday for estimated delivery on the Tuesday/
Wednesday. The TV was dispatched by amazon on the Monday and the carrier notified. The tracking
on amazon remained at carrier notified for 4 days. On the fourth day I phoned up HDNL who claimed
to have no knowledge of the item. I contacted Amazon who claimed it was with HDNL. Speaking to HDNL
on the phone was an utter waste of time. First off the automated phone system directed me to an
option which repeatedly cut me off. When I did get to speak to a person they simple passed me from
depot to depot. Nobody seemed to have clue which depot delievered to what part of the country,
they all thought it was somebody else. So back to amazon after an hour on the phone to amazon they
finally pinned down my TV, it was with HDNL but the postcode was wrong - it began 56 instead of
S6. They rest of the address was fine and had been used by amazon for the past 5/6 years to
successful all manner of goods. Anyway to cut a long story short the guy at amazon was very
apologetic but was pleased to tell me that HDNL could deliver the TV saturday morning - not great
but at least it was sorted - or so I thought. 8:30 Friday evening a very nice lady from a call
centre called to arrange my delivery time 8:45 - 12:45 TUESDAY morning. EFFING USELESS.
16/11/07 @ 21:10
Comment from marcus carlton
HDNL can not be held resposible for mistakes when your supplier has put the wrong details on your parcels. I get parcels everyday that just give me a house name and the county eg Stanbridge Cottage,Aylesbury.... I mean.... if I was a tempt or relief driver, I wouldn't have a clue where to start. Thankfully I know my round well and very rarely bring back an unlocated parcel but even though Ive been doing my round for five years there are still the odd parcels that are totaly unlocatable.
As for delivering to businesses on a Saturday, we are told not to take out those parcels (Unless we know it will be open) as 90% of the businesses are closed at the weekend.
You could always use the postal service but if you do can you ask them not to just chuck your parcel at the doorstep without knocking so I dont trip over it please.
17/11/07 @ 16:30
Comment from marcus carlton
ps
Im sure this site is used by other delivery companies intent on scare mungering our clients!
17/11/07 @ 16:32
Comment from marcus carlton
pps
Hi Matty
Your right, I do need to get myself a life and stop looking at this site, lol
17/11/07 @ 16:35
Comment from andy
hdnl have lost a major contract, it will be interesting to see what one.
18/11/07 @ 12:14
Comment from marcus carlton
Thats very unlikely as we are the only company geared up to cope with such a volume. The other alternative is the post office and we all know what they're like especially with their strikes which cost businesses thoudands of pounds.
I would be interested to hear if there are any businesses out there that DONT make any mistakes!
18/11/07 @ 13:44
Comment from ray
they lose and gain contracts all the time most of the big companies are tied to deals to use us,any way who else would they use,come on name them.btw i dont live in a village.....
18/11/07 @ 14:54
Comment from ray
today which is sunday i saw 3 people employed to deliver the post will not call them posties as they were cleary not the normal people delivering the post,they where working on a sunday probably for a pitance of what regular guys or gals would get. the area is west norwood in london,i asked as they handed me the mail as i was entering my mother in laws house why they were working sunday one answered because we are temps and its part of their terms to work sunday,ok so what if people aint in to sign for stuff ie recorded deliverys,the answer was......if it looks good its coming home with me in 6 weeks ill be looking for anthoher job anyway i kid you not that was the reply ,so if you live in west norwood good luck.
18/11/07 @ 15:07
Comment from george
hdnl have casual workers at xmas, one guy is taking out more then the round driver, and bringing less back, i wonder where he is putting that. Hdnl are useless, they give you a job over the phone, unlike royal mail who check you out via the police before giving you a job.
18/11/07 @ 15:41
Comment from dave
some of you make me laugh, do you lot think you have a personal delivery driver each? do you know how many deliveries take ages to find, like customers not putting up house signs in the country, flats with about 12 buzzers but none signed so how do i know where Mrs smith lives, believe me if the customer slows the driver down then say about 5pm i head home and any parcels left over are non attempted.
18/11/07 @ 15:46
Comment from john
can you wait 5minutes for my mum to come home? no cause 5 minutes for every customer will mean complaints like this above

a note saying can i deliver the parcel 20minutes away? no i cant

a rural village without half of the propertys not showing house signs? and i bet half of the complaints above are from people are sitting in there bungalow without a sign up, nelieve me im not knocking on 12 doors hoping to find mrs jones, mill house, devon........get the address right, dont ask the driver bent questions like whats in the parcel, dont take 59minutes to answer the door cause we wont wait,
18/11/07 @ 15:52
Comment from Stuart
George, why are you making comments using a variety of names (you're using the same email address)? Are you worried there aren't enough people willing to defend HDNL?
18/11/07 @ 17:01
Comment from me again
I went to an address which had a note attached to the door ,it read " back in 5 mins " so i attached a note saying " back in 24 hours "hehe .
18/11/07 @ 17:03
Comment from Another Ex - Amazon customer
Beth, Get on to Amazon!!! Complaining here will get you absolutetly nowhere. Amazon need to know just how many people are being let down.

George (et al) : just what I suspected. All of the pro HDNL posts here are written by one person!!!! There can't be more than a handful in the whole country who would defend such ineptitude.

**libellous statement removed**
18/11/07 @ 20:50
Comment from Charlie
I've been trying for 2 weeks to get a parcel delivered to my home address - they claim to leave cards (3 in total), they don't. Amazon say HDNL now have my mobile to arrange a convenient delivery time - they never ring ( I would phone them, but ho ho they don't have any numbers on their website). I give Amazon my work address which they confirm HDNL now has to deliver - they do the same thing again, claim to leave cards yet don't. My work address is a constantly manned reception desk - so clearly they never made it that far to even try delivering it!I know the delivery drivers have a hard time - but I think this is systematic incompetence which stems directly from the management of this company. I will not use Amazon again as a result of their policy to use this useless and deceitful company.
19/11/07 @ 11:10
Comment from Oliver
Thank you HDNL! You have provided an excellent service. My parcel was delayed by the supplier NOT BY YOU. Within 24 hours of it being in your hands it was at my door. A word of advice though - why not have your contacts available on your website - most people do.
19/11/07 @ 14:29
Comment from marcus carlton
FAO Me Again.....
You crack me up!!!
That was well funny!!!
ps
Im nothing to do with George and I'll defend the company!
19/11/07 @ 17:50
Comment from Jayster
This company is good, i dont work for them are anything like that but people who visit this website want to call HDNL therefore they have a problem and they see this wesite which they use to let off steam. If people who were happy with their parcel posted here then HDNL would easily win hands-down. This isnt a paper round, it much harder.
19/11/07 @ 22:53
Comment from ANONN
I do work for HDNL. and collect goods from amazon's rdc's. A lot of problems stem from amazons inability to load goods that should be on each load. Each load must leave each site on time to reach hdnl sorting centers so they can be sorted and sent on to hdnl centre's around the country. i myself have left with a 45' trailer that should be full, with only 7 parcels on it! because they could not get it loaded on time. The Transport depts at Amazon don't seam to care. I can't comment on hdnl depots around the country as i work for on of the main sorting centre's.
20/11/07 @ 02:09
Comment from Henrik
My parcel was out for delivery on Thursday and was taken back - due to a misstake by the concierge NOT HDNL.

I phoned up and asked for them to call my mobile if there was any problems, they said that was fine and that it should be delivered the following day. No delivery at all on the Friday, apperently due to too many parcels being delivered that day.

No deliveries on the Saturday... I was home all day Monday - constantly checking their website for updates on my parcel. Phoned up around 3pm and was told it was out for delivery and that they delivered up til 7pm. At 7.15pm I called back - still no updates on the website - and I got told that they tried to deliver it at 2.30pm and that they left a card. Please not that I was home ALL day, never bothered checking if I was home, never left a card - so they are actually lying! Plus they never called my moble as they said they would.

Worst company I have ever come across, totally lack of customer services!

I doubt I will be using Amazon again as long as they use HDNL...
20/11/07 @ 10:31
Comment from Henrik
Home Delivery number is 0844 5560557

Good Luck! You're gonna need it!
20/11/07 @ 10:40
Comment from Another Ex - Amazon customer
Hey George, it wasn't you who attempted to deliver those two computer discs was it?

Oh, sorry. I see it was TNT delivery service. Perhaps you'll get the new contract at HDNL then!
20/11/07 @ 18:09
Comment from me again
Thanks for the comments on my wry humour Marcus , I can understand your commitment to the company , you sound as if you do a good job , which unfortunatley a lot of drivers , admin staff , management dont . i can see it from both sides of the fence , i used to be a driver just like you , trying to do a decent job and get the parcels delivered , it aint easy i will give you that much , but hdnl have a history of taking any tom , dick or harry on so long as they can deliver 150+ parcels a day no questions asked , weve had people delivering with no drivers licence ?? come on !! any delivery business worth its salt would ask for proof of that before they employed you to drive surely ? But you seen like a nice enough bloke ,so i won't bleat on too much .
20/11/07 @ 20:50
Comment from George
to me again.

Your right about one thing, they take anyone on. If you've got a history of theft and road rage you will be delivering play station 3 for sure....more people like myslef and me again and the comapny wouldnt have pages like this.
21/11/07 @ 14:20
Comment from marcus carlton
Heh heh, Ta Me again.
I tried to deliver a parcel yesterday that needed signing for but they werent in and the neighbour refused to take it.
I left a card.
The customer called the number on the card and asked for it to be delivered to an alternative address.
They gave the call centre their address and the parcel was located and prosessed with the new info, no tracking number required.
I was notified before I loaded my parcels and delivered it to the new address.
Job done!
Thats how simple it is!!!
21/11/07 @ 19:24
Comment from Chris
After ordering an item from Amazon a few days ago I happened across this site and, after reading the comments, thought I'd be lucky to get it before Christmas.
HOWEVER.....
Yesterday I was advised that it would be delivered today and sure enough it turned up an hour ago. No problems. They even found the correct delivery point at work (Good advice from some of the comments - don't give your home address if you won't be there!!).
They're obviously not perfect but it's not all doom and gloom.
22/11/07 @ 12:05
Comment from marcus carlton
Hey people
If you type:
DHL complaints
City Link complaints
UPS complaints
Amtrak complaints
You will find that they all have pages like this one and all have the same type of complaints, so if your thinking about boycotting companies because they use HDNL then good luck, you will need it.
22/11/07 @ 18:36
Comment from me again
Marcus , your obviously a devoted employee who do your job to the best of your ability , i commend you for that , if only every employee worked so diligently things would be fine in this world , and thank you stuart for a great site its been good , well most of the time , this is my last post :) so i wish you all well and a good christmas and new year , take care everyone .
22/11/07 @ 21:43
Comment from marcus carlton
NOOOOO! DONT GO ME AGAIN!!!
We will miss you!
Im not that devoted, I just dont have a life at the moment, Im very nosey and this site is adictive!
Lets turn this site into a drivers forum!
23/11/07 @ 16:40
Comment from marcus carlton
Hey people
If you type:
DHL complaints
City Link complaints
UPS complaints
Amtrak complaints

You will find that they ALL have pages like this one and ALL have the same type of complaints, so if your thinking about boycotting companies because they use HDNL then good luck, you will need it.
BIG SHOUT OUT TO ALL MY DRIVER BUDDIES! heh heh, you know who you are.
23/11/07 @ 18:21
Comment from george
marcus carlton

Top man, people like us provide a good service, let it continue.
23/11/07 @ 21:46
Comment from George
pulled up a country lane today, there was 6 houses and only 1 had a sign on it. so if you think I'm knocking on the other 5 houses to find out the identity of the other houses think again, so i dumped the parcel up the road.
23/11/07 @ 23:06
Comment from Neil Holmes
I agree that every company has their problems, I just wish I'd known that Amazon were going to use a firm with a depot 25 miles away (as opposed to Royal Mail who have a sorting office 1/4 of a mile away). I usually wait for the card to arrive and then collect the item the next day on the way into work. My workplace doesn't like personal deliveries, and I don't really know the neighbours well enough, so with me working throughout the week collecting it personally usually works fine.

What irked me most though was that after the 2nd attempt at delivery I rang the number on the card and explained my problem. The advisor said it wouldn't be a problem, they would deliver it on Saturday. Wouldn't you know it the next day I get another card from a now quite understandably annoyed driver. When I rang the phone number again they said the previous advisor must have been "mistaken" because they don't do deliveries on a weekend. I fail to see how someone can make that kind of mistake frankly, I think the first advisor just plain lied to get rid of me (I work in contact centres, I know the type). I had to arrange a day off work at short notice to get it delivered today.

The irony is I live less than a mile from HDN's head office in Speke!
24/11/07 @ 00:08
Comment from marcus carlton
Thanks George! I love having a rural round! Its a real joy driving down a road 3 miles long knowing that the house Im trying to find is probably one of the houses I just drove past with no name plate. You phone the Depot to get them to do a post code search (after driving all the way from one end to the other twice) and that shows it to be in the middle of a field full of cows.
When I eventually find them, I grit my teeth, smile and say "Oooh it was hard work trying to find you"
Im a pro! heh heh
24/11/07 @ 16:58
Comment from David
HDNL according to the tracking information on their website left a card today (My imaginary pet mouse must have eaten it)

Does anyone know how long they will keep the parcel before returning it to Amazon? Or how easy it is to arrange an alternative delivery address?

I am another person frustrated by lack of contact details on their website although pleased with the information on this forum.

Are the e-mail addresses given above (from about a year ago) for senior staff still valid?

Thanks
24/11/07 @ 19:54
Comment from Another Ex - Amazon customer
David, Whatever else you do, I advise you to contact Amazon. Tell them that if they don't sort the mess out which is of their own making, then you demand a full refund. Then have a look at Play(dot)com, who offer free delivery on any and all items. Their range and prices are very competitive with Amazon's.
Amazon just do not deserve your custom. They have known of these problems for ages now, but choose to ignore them. Don't let them treat you with contempt.
HDNL are not to blame - they don't have the brains between them all as you can see from Georges latest offering. They should be pitied.
25/11/07 @ 19:26
Comment from Wont be using Amazon if it comes by HDNL
God this delivery company is a joke!! I shall not order from Amazon again if it means have to get stuff delivered from HDnl
26/11/07 @ 13:20
Comment from Dave
Home Delivery Network Ltd (HDNL) 0870 1545400 020 89618774 London - Park Royal

Home Delivery Network Ltd (HDNL) 0870 1545400 0115 9860431 Nottingham

Home Delivery Network Ltd (HDNL) 0870 1545434 01978 291559 Wrexham
Also for: 0870 1545400

Home Delivery Network Ltd (HDNL) 0870 1545400 01489 572462 Southampton area

Home Delivery Network Ltd (HDNL) 0870 1545400 020 76358094 New Cross Branch - SE London

Home Delivery Network Ltd (HDNL) 0870 1545400 01622 710084 Maidstone office

Home Delivery Network Ltd (HDNL) 0870 1545400 020 89032772 Wembley Office (NW London)

Home Delivery Network Ltd (HDNL) 0870 1545400 01293 565351 Crawley Depot HDNL were formerly Business Express!

Home Delivery Network Ltd (HDNL) 0870 1545400 01983 *removed* Isle of Wight Depot for Home Delivery Network

Home Delivery Network Ltd (HDNL) 0870 1545400 01480 211185 St. Neots, Cambs

Home Delivery Network Ltd (HDNL) 0870 1545400 01462 421336 Hitchin, Herts

Home Delivery Network Ltd (HDNL) 0870 1545400 01926 311517 Leamington Spa (covers Midlands)

Home Delivery Network Ltd (HDNL) 0870 1545400 0121 5525541 Oldbury depot, Birmingham West Midlands

Home Delivery Network Ltd (HDNL) 0870 1545400 01772 620358 Preston, Lancashire

Home Delivery Network Ltd (HDNL) 0870 1545400 0118 9451184 Reading - Deacon Way, Tilehurst
Also: 0118 9413939

Home Delivery Network Ltd (HDNL) 0870 1545400 020 86851032 Mitcham

Home Delivery Network Ltd (HDNL) 0870 1545400 01603 486101 Norwich

Home Delivery Network Ltd (HDNL) 0870 1545400 020 85509611 Woodford

Home Delivery Network Ltd (HDNL) 0870 1545400 0113 2538226 Leeds - Morley

Home Delivery Network Ltd (HDNL) 0870 1545400 0113 2380343 Leeds - Gilderston

Home Delivery Network Ltd (HDNL) 0870 1545400 029 20779779 Cardiff

Home Delivery Network Ltd (HDNL) 0870 1545400 023 80619866 Eastleigh

Home Delivery Network Ltd (HDNL) 0870 1545400 01304 841138 Aylesham Branch
(Whitstable Area)

Home Delivery Network Ltd (HDNL) 0870 1545400 0131 3333651 Edinburgh - Newbridge
EH28 8LD

Home Delivery Network Ltd (HDNL) 0870 1545400 0191 5653025 Sunderland

Home Delivery Network Ltd (HDNL) 0870 1545400 01706 355223 Sort Centre - Shaw, Oldham. Depot for deliveries in Manchester area.

Home Delivery Network Ltd (HDNL) 0870 1545400 0114 2444661 Sheffield

Home Delivery Network Ltd (HDNL) 0870 1545400 01294 213458 Irvine

Home Delivery Network Ltd (HDNL) 0870 1545400 01522 513753 Lincoln

Home Delivery Network Ltd (HDNL) 0870 1545400 01224 249299 Aberdeen

Home Delivery Network Ltd (HDNL) 0870 1545400 01473 287131 Ipswich
Also: 01473 286620

Home Delivery Network Ltd (HDNL) 0870 1545400 01562 827299 Kidderminster; covers Herefordshire and Worcestershire

Home Delivery Network Ltd (HDNL) 0870 1545400 01355 233085 Glasgow - East Kilbride

Home Delivery Network Ltd (HDNL) 0870 1545400 01204 793112 Farnworth/Bolton

Home Delivery Network Ltd (HDNL) 0870 1545400 0191 4952211 Newcastle upon Tyne

Home Delivery Network Ltd (HDNL) 0870 1545400 01268 286667 Basildon - Honeywood Road, Basildon SS14 3DS

Home Delivery Network Ltd (HDNL) 0870 1545400 01708 376155 Romford

Home Delivery Network Ltd (HDNL) 0870 1545400 020 77325595 London - New Cross
also 020 76358094

Home Delivery Network Ltd (HDNL) 0870 1545400 01454 316101 Bristol

Home Delivery Network Ltd (HDNL) 0870 1545400 01724 289594 Scunthorpe

Home Delivery Network Ltd (HDNL) 0870 1545400 01872 241904 Truro

Home Delivery Network Ltd (HDNL) 0870 1545400 023 80650570 Eastleigh

Home Delivery Network Ltd (HDNL) 0870 1545400 01273 517866 Newhaven

Home Delivery Network Ltd (HDNL) 0870 1545400 01626 832545 Newton Abbot
Also: 01626 833165 & 01626 835856

Home Delivery Network Ltd (HDNL) 0870 1545400 01554 777877 Llanelli

Home Delivery Network Ltd (HDNL) 0870 1545400 01782 836071 Stoke-on-Trent

Home Delivery Network Ltd (HDNL) 0870 1545400 020 86263209 Edmonton

Home Delivery Network Ltd (HDNL) 0870 1545400 01209 210842 Redruth

Home Delivery Network Ltd (HDNL) 0870 1545400 01246 260142 Chesterfield

Home Delivery Network Ltd (HDNL) 0870 1545400 01304 841138 Aylesham depot (E.Kent)

Home Delivery Network Ltd (HDNL) 0870 1545400 01793 537171 Swindon depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01708 374240 Romford depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01772 338479 Preston depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01592 773511 Glenrothes depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01463 714964 Inverness depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01925 825515 Warrington delivery office

Home Delivery Network Ltd (HDNL) 0870 1545400 01782 836071 Burslem depot

Home Delivery Network Ltd (HDNL) 0870 1545400 0191 5653025 Sunderland depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01782 599889 Stoke depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01293 517004 Gatwick depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01492 593554 Wrexham & Llandudno

Home Delivery Network Ltd (HDNL) 0870 1545400 020 85514468 Woodford Green

Home Delivery Network Ltd (HDNL) 0870 1545400 01793 537171 Swindon depot

Home Delivery Network Ltd (HDNL) 0870 1545400 020 89032772 Wembley depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01327 703821 Daventry office

Home Delivery Network Ltd (HDNL) 0870 1545400 01273 516181 Newhaven depot

Home Delivery Network Ltd (HDNL) 0870 1545400 01254 57243 Blackburn depot
26/11/07 @ 15:39
Comment from Dave
I hope that list of depots and local numbers help i just rang them as waiting on a delivery spoke 2 reception they rang the driver and called me back all within 2 mins i now know where the driver is and when he will be round. There a crap delivery company but i rang ma local depot and got what i wanted i hope the numbers help :D
26/11/07 @ 15:48
Comment from john
Its easy to criticise but harder to praise. I left instructions on where to leave my parcel as I knew no-one would be hom eto receive it. My instructions were fulfilled to the letter. The driver even posted my note through the letter box so as not to inform anyone else. Many thanks to HDNL.
28/11/07 @ 15:34
Comment from marcus carlton
Thanks John, your comment was greatly appreciated.
28/11/07 @ 18:44
Comment from Another Ex - Amazon customer
I say, that's not George again is it?
28/11/07 @ 18:53
Comment from Lottie
I have ordered a couple of xmas pressies from Amazon, no problems usually, items shipped to my work address by Royal Mail with no hassle.
Monday I get a call saying that they are refusing to deliver because of the address I have given. Strange I say I have just received another Amazon order shipped via Royal Mail and it’s sat here right next to me.
Oh dear this is when I realise they have used HDNL!
I tried to explain, yes the address is based at Stansted Airport but we are NOT airside (not even in the airport), so in theory it’s just like delivering to anywhere else. Nope they won’t deliver to that postcode (just looked at the HDML website and nearly died of laughter at their slogan: "
Anyway, eventually I asked if the package needs to be signed for and was told no, so asked for it to be delivered to my home address, its unlikely anybody will be in but the parcel can be left in the shed.
Well guess what, I am still waiting.
My battle with Amazon and HDML continues, and I have to say if I use Amazon again after this service, and I see they have used HDML the order will be cancelled straight away! Royal Mail FTW!
28/11/07 @ 22:39
Comment from Neil
Leaving a note about where to leave the package works fine if:

a) You know the day it will be delivered on
b) You have somewhere secure for it to be left.

Just as picking it up from the depot is fine, until you find the depot is 25 miles away and you don't drive.
28/11/07 @ 23:23
Comment from David Hallsworth
What an appauling service from Home Delivery Network
They apparently tried to deliver the package 3 times to our 24 hr manned office, all 3 occasions they were unable to deliver. upon checking cctv footage the parcel was not even tried to be delivered, this reflects so badly on amazon
29/11/07 @ 09:22
Comment from Rosie
Thank you so much Dave for posting the depot numbers.

I've phoned the home delivery network three times over the last two days to arrange re-delivery of my package from the Early Learning Centre. They are just a joke. My main gripe is that they can t deliver to my work because its out of the area, a South London depot can't deliver to an East London address. Also they can t leave it with a neighbour because I can t give them the name and number of someone who will be in. So my only option is to collect it from the depot myself.

I was told on my first call at 10am that I would get a call from the depot that day confirming that I can pick up my package. I was also told the depot was open from 8am-5pm Mon to Fri. After not receiving a call, at 4pm that day I tried again. This time I was told that it would take 24 hours for someone to contact me and that the depot was open from 9.00am 5.30pm Mon to Fri. So I waited 24 hours. After not getting a call I called them again, this time I was told it usually takes 48 hours for a call back and that the depot was open from 7am 7pm Mon to Friday and 10am 6pm on Saturday. I asked for the phone number so I can call them myself but this was not possible. It sounds like they just make it up as they go along!

Now I ve called the depot and they are open from 7am-7pm Mon to Fri and 10am to 1pm on Saturday s, and my package is ready for collection. That wasn t so hard was it?
29/11/07 @ 15:42
Comment from ray
sid cant what till xmas is over then you subbies can get the f@ck out of our depots,one london based depot recovered three brutes of work from one house from one driver,you snide tramps,if you was loading next to me and i thought you was robbing you would hit the floor,no f@cking worries.
30/11/07 @ 21:35
Comment from sammy
FIRSTLY WHY ORDER PARCELS IF YOUR NEVER GOING TO BE IN?? DOESNT MAKE SENSE AT ALL. " OK I ORDERED A PARCEL FROM AMAZON BUT WAIT HOLD ON I GO TO WORK" YEAH SO WHAT SHALL I DO FOR YOU??. LET ME TELL YOU DONT ORDER ANYTHING IF YOUR NOT GONNA BE IN SIMPLE. PROBLEM SOLVED AND SECONDLY ITS NOT HDL NETWORK THATS THE PROBLEM ITS THE DEPOTS THATS THE PROBLEM THEY SEEM TO PUT THE PARCELS OUT WHEN THEY FANCY. SO NEXT TIME BEFORE TRYNA BITE THE ADVISORS HEAD OFF USE THE ABOVE NUMBERS N RING THE DEPOT DIRECT ULL GET FURTHER AND ALSO SAVE SHOUTING AT AN ADVISOR THATS DONT THERE JOB RIGHT. AND ITS THE DEPOT WHO HAVE ALSO ADVISED NOT TO GIVE OUT NUMBERS AND ADDRESSES NOT THE ADVISORS SO BEFORE YOU THINK OH IM SO GOOD I ORDER OVER THE WEB BUT IM NEVER IN THINK !!
30/11/07 @ 22:30
Comment from cath
yeah its called home delivery network for a reason .... they deliver to your home when your in. So if your never there think when you order the parcel which address you want it to go out or otherwise shop normally save you the trouble moaning n money on phone calls u lot seem to be arsed about
30/11/07 @ 22:33
Comment from Another Ex - Amazon customer
Sammy and Cath, have you not read this on the BBC news site today? :

"Christmas sales on net 'to soar'
Shoppers in the UK will spend £200m a day on the internet in the run up to Christmas, with the total holiday spend likely to hit £4bn, a survey suggests."

No, I didn't think so.

Your stupid, inane argument is totally invalid. Your comments are facetious and mindless. You obviously post here for a "joke", although the joke is getting somewhat boring now. So why don't you bleat on with your nonsensical nuggets somewhere else eh and do us all a favour.?
Either that, or come up with something intelligent, witty or even just relevant.

Only cretins would continue to suggest that online shopping is not for anyone who should desire to do so, whether they are at home all day or not.

So why not go out and get a life eh? And leave this forum to people with an IQ of at least double figures.

01/12/07 @ 09:57
Comment from Neil
When I order online I know I'm unlikely to be in during the week, however Royal Mail can deliver on Saturdays, and failing that do have a sorting office within a reasonable distance. I wasn't aware that HDNL would be used for the delivery (indeed had never even heard of them before they tried to deliver the package) so can hardly make alternative arrangements prior to ordering on the simple basis that as far as I knew the delivery company would have reasonable alternatives in place for people who work during the week.

Given however that Amazon cannot tell me in advance which delivery company they will use for any particular order I think I'll just plain avoid them in future.
01/12/07 @ 10:24
Comment from David Jones
Home Delivery Network are absolutely terrible!! I have been waiting for my order from Amazon for two weeks now! Hopeless company. I cannot believe Amazon use those idiots.
01/12/07 @ 11:45
Comment from Grateful to Dave
Thank you soooooo much, Dave. I've been waiting for an urgent parcel from BT since Thurs. I rearranged my whole life to be in from 7-7 and no-show for hdnl. Friday they told me it might or might not be on the van. Then it was on the van. I rearranged my whole life and it still didn't come. Delivery was arranged for today (sat) on Thurs if I didn't get the parcel on Thurs.....I eventually found out after 3 calls (most of which was on hold) it wasn't on the van! In desperatiuon I tried google and found this site and the list of depot numbers. I've just spoken to the depot and someone who sound like they know what they're talking about has promised it'll go on the van on Monday. However, I'm not holding my breath (but at least I know who to ring if there's a problem).....
01/12/07 @ 17:05
Comment from Laura
I ordered a dress from Lipsy on the 25.11.07 3 weeks prior to my birthday,to ensure it would be with me on time, delivery was supposed to be 3-4days which means it should have come by the 29.11.07, I know there are sometimes delays and this is why I ordered in advance, and I know its only as yet been 6-7 days however, when i check my tracking data the information from the day i ordered (25th)still has not change even noe 2nd december, it still says customer parcel data recieved. I dont have a clue when it will come but im anxious as i was hoping to have a special dress for my birthday.

Doe anyone have any idea as to why tht tracking information is still saying parcel data recieved 7 days on.

Thanks Laura
02/12/07 @ 04:43
Comment from james
Laura

it means the depot is busy and its just sitting there, chase it up. What depot is it, i will find you the number.

James
02/12/07 @ 12:10
Comment from Pete
I used to work for home delivery network ltd and i must say, as much as i was fu**ed around and never put on the same route once the main problems for not being able to deliver parcels were.

1. people not at in to recieve them (no neighbours in either)
2. Nowhere safe to leave them if they dont require signature.
3. houses down country lanes that dont have signposts outside with the name of the house (we're not phsycic)

Also, companys mainly Amazon and B.T. give an incorrect address, one day i had a parcel to deliver and the address was No.3 Godalming.
What the fu*k am i supposed to do with that?

I think the trouble is that people who order things seem to think that they have their own personal delivery driver that must drive all they way from the depot with one parcel just for them. well this obviously isn't the case.

One day i went to deliver a parcel and their was a note on the door to say "courier driver, back at 2.30". It was 12.15 when i tried to deliver! what do these people think? that i can just forget about my other 120 parcels and wait for 2 hours for them to come home!?

I worked my arse off for this company and it pisses me off to see the people on here slagging it all off because they're too lazy to do their own shopping and think that it's acceptable to not be in to recieve their parcel and blame someone else for it not being there.

I personally feel guilty if i've ever orderd something and not been in to recieve it and will make dam well sure that i'm in the next day or make arrangements for a neighbour to take it.

Also HDNL don't just deliver amazon parcels and yet everyone on here is complaining about amazon and a few B.Ts. Clearly Amazon must be playing a big role in the failure of your parcels but it's easy for you to blame the delivery company.

I don't work for this company anymore but they're not as bad as everyone on here makes out even though they did fuck me around.
02/12/07 @ 15:47
Comment from Stuart
It's the people who are 'too lazy to do their own shopping' that keep everyone at HDNL in a job.
02/12/07 @ 17:21
Comment from Laura: thanks James
Hi James, thank you for your reply, i suspected my parcel might be just sat around somewhere. I ordered it from lipsy to be delivered to me in plymouth, not sure which precise depot. If you have the time a phone number would be great. I have emailed lipsy but no reply as of yet.
Thank you again
02/12/07 @ 18:35
Comment from james
Laura,

Where is it saying Parcel data recieved? If its on hdnl website it should show a depot beside it. If its elsewhere I would guess the parcel has gone missing, it should be scanned every step of the way, from sender to being on the van..I would get onto lipsy asap and demand another sent as its urgent, without knowing the depot im not sure the nearest one to Plymouth. Good luck Laura.

james
02/12/07 @ 21:45
Comment from Stuart
Just another reminder as the last one was a couple of hundred comments back, any posts that are offensive or abusive to other posters will be removed. If you're wondering where your post went, that's probably the reason.
02/12/07 @ 22:00
Comment from laura: to james
Hi james,
I have been checking the tracking info on the HDNL website, as when i tried to do it via lipsy it kept saying error and could not find the tracking page or something, on HDNL it just says the date and then customer parcel data recieved. the word customer appears under where it says depot thats why i was confused. I have emailed lipsy and so am hoping for a reply tomorrow, but as for sending another, the one i ordered was sadly the last one in stock in a size 8. So if I continue to have problems i may have to search the highstreet for a dress, though it wont be as special, but never mind.

Thanks again for your reply, I appreciate your help James
03/12/07 @ 00:12
Comment from Neil
I'm sure HDNL would work fine for me - if I didn't work, or lived with someone who didn't. Since I do work during the week however its simply not practical to have HDNL delivery it. Since Amazon won't confirm before ordering which firm they'll be using it becomes impractical to order from them. There's no point saving money if I have to loose a days holiday to recieve the package.

Quite frankly I was more annoyed that the idiot in the call centre lied to me about weekend deliveries, because I then had to go to my boss and hope to get time off on two days notice.
03/12/07 @ 00:23
Comment from Laura: to James
Hi James, further to the comment I sent earlier, I didnt recieve a reply to the email I sent Liosy several days ago, but I have just found a number for Lipsy, it was not for delivery enquiries but I called anyway, I spoke to a lady, and she took my order number, and said there must be a problem, and so will contact the depot for me and then email me with what is going on, she didnt say which depot though.
03/12/07 @ 10:43
Comment from laura:further comment to james
Hi James
After speaking to lipsy they emailed me confirming a full refund, I replies saying I din not want a refund and wanted the dress, they rang me immediately and said that the dress was LOST IN TRANSIT!!!! and that i should re-order, i said it was the last one, but she said more were coming in today, and that if i re-order and select next day delivery, then email her with my number they would refund me 10% off and give me the delivery for free, so I cant really complain, lets just hope it doesnt get lost this second time.
03/12/07 @ 11:24
Comment from Dawn Barnes
What is Amazon playing at? Why have they signed up the Home Delivery Network and not paid them to deliver on Saturdays as well.

The Home Delivery Network does not have the infrastructure for people to pop over to collect their parcels like Royal Mail does. My nearest HDN collection place is 40 minutes by car, I don't have a car so can't get there.

I've been shopping with Amazon since 2001 and spend a fair amount of money with them but will have to review that due to the dropping of Royal Mail and appointment of the HDN.

My first experience with HDN was in August when I just managed to get my boyfriend's birthday presents in time, by the fluke that he had some leave and it coincided with the delivery.

He had bad experiences too and had to book leave to take delivery of parcels - not great when you have limited annual leave.

I made a small order recently - 2 books that it would have been possible for me to carry from the office to home without major disruption but they never arrived. In over 2 weeks not even a calling card has been dropped off by the HDN. Both birthdays have passed and I bought the books in a shop. This is tantamount to theft, or fraud, as Amazon had taken the money from me but I did not have the goods.

My Christmas plans are now pretty wrecked. I have loads of things I want to buy and had hoped to benefit from the discounts on Amazon but I can't gamble on their delivery service. I'm prepared to pay the extra money to ensure that I have the gifts in time but it's very inconvenient.

Further, take note that Amazon has had a huge impact on booksellers and music shops (Ottakar's closed down, Virgin pulled out of the music shop business) and now that the choices have already been eroded and the bookselling market almost on its knees, Amazon messes up its delivery network by choosing to contract one to only delivery during the hours that most of its customers are not at home, they're working to pay for the items that they can afford to order by having a job.

A big error and I hope that Amazon addresses this and soon.
03/12/07 @ 12:19
Comment from sins
been feeling uncomfortable today after reading this page, was about to call them just so happens they called me to say the package would be delivered this wednesday. I asked if tehy could change it to my work address managed to do it in the end and they said it will be delivered this Thursday. Still not confident though after reading all these posts.
03/12/07 @ 15:26
Comment from james
Laura,

Im glad you are making progress, ive dealt with these Cowboys before and they are useless, my guess is someone has stolen it. This time of year they use agancy drivers which are a waste of time. If I was you I would keep an eye on the items progrss, the tracking should say where the item is, and what depot....good luck
03/12/07 @ 17:55
Comment from James
I know we knock the royal mail but believe me they are more professional then HDNL,
03/12/07 @ 17:57
Comment from marcus carlton
Yes James, The Royal Mail are ace!
Try Googling "Royal Mail Complaints" and have a gander at how much better than HDNL they actualy are.
And lets not forget the little strike they had a couple of months ago costing businesses thousands of pounds.
We are proud of the fact that we deliver 2,000,000 parcels a week and get about 15 complaints on this site in the same period. Its a shame that there are any complaints at all but that would be impossible.
Have any of you tried changing your delivery address when your placing your order so it goes to someone you know is going to be in?
03/12/07 @ 18:26
Comment from Another Ex - Amazon customer
Marcus, if you're suggesting that the meagre number of complaints registered on this website is indicative of the true number of dissatisfied customers, I think you're only kidding yourself.
They are only the tip of the iceberg. Only a small fraction of people would find this website, and of them only a small fraction would bother airing their views.
I would bet my life that a great deal more than 15 out of 2,000,000 had cause for complaint.
03/12/07 @ 18:55
Comment from marcus carlton
re: Another Ex Aamazon customer..

This is the first website you come to when you type in HDNL complaints. Most peoples complaints come straight through to us and are usualy rectified, which is probably why there arent many on here. Ofcourse there are a few that have legitimate grievances that havent been sorted out and these are usually the people that have posted on here.
03/12/07 @ 20:43
Comment from Neil
"Have any of you tried changing your delivery address when your placing your order so it goes to someone you know is going to be in?"

No, because when I ordered the item I assumed it would be delivered by Royal Mail, as the previous Amazon orders had been. You don't need to make sure you're in with Royal Mail as they have enough depots nearby to be able to pick the item up without a major journey.

Having said that my workplace will not accept personal deliveries, so would have to have it delivered to a relation who lives almost as far away as the nearest depot (but at least I'd be able to get to them after work unlike the Warrington depot).

And sure, Royal Mail aren't perfect (what company is?) but I don't recall having been lied to by one of their staff recently.
04/12/07 @ 00:04
Comment from Laura to James
Hey again, it appears that the dress didnt come back in stock today, if it isnt in the next day or two im calling lipsy again and requesting the discount and free delivery on another item, and the good thing about lipsys next day delivery is that is does not use HDNL and actually uses Parcel force so if I ever manage to get a special dress for my birthday lets hope they are better and it doent get "lost in transit" this time
04/12/07 @ 02:24
Comment from Lottie
Well I still havent received my package as written here on the 28/11/07 (apparently the postcode is new so they wont deliver he is the lastest reason..building has been built for at least 6 years!).

I have asked for a full refund from Amazon, have linked them to this page and will NOT be shopping with them again as long as they are using HDNL.
04/12/07 @ 09:03
Comment from james
FAO marcus carlton

Royal mail delivers to every address daily, HDNL deliver to a address maybe once a year, once a month, in my case or Laura's case it is once, but they still cant manage that. Royal mail are bound to get things wrong when they deliver to me daily, the chances are one day they may be a problem, hdnl are pants
04/12/07 @ 15:01
Comment from sins
amazon have dropped a bollock working with these jokers. how do you make complaints directly to amazon?

i cancelled my order with PC world because they couldnt deliver on the date or even cose to the day i'd agreed to and I went with amazon which i well and truly regret now.

Looks like I wont have my tv in time for the fight on sat now.
04/12/07 @ 15:51
Comment from JAMES
Hi Laura,

Parcel force are more professional, fingers crossed for you. Keep away from HDNL
04/12/07 @ 17:40
Comment from Another Ex - Amazon customer
sins,re " how do you make complaints directly to amazon?" - Amazon don't make contacting that easy,to discourage complaints, but there are several ways. Look on the help tab and under the "Where's My Stuff" page you'll find a hyperlink to email them near the bottom of the page. You'll need an order number to quote etc. so have it handy.
Good luck!
04/12/07 @ 17:51
Comment from Chris
Was supposed to receive a parcel yesterday. Phoned amazon who said it was in transit with HDNL. The tracking number said it was in transit. When I finally bit the bullet and phoned HDNL they said it had been delivered - there was someone in the office all that day, none of the neighbours had it either. Also, they had not updates their website to say that it had been delivered. They are clearly lying and have lost/stolen it. Had to phone Amazon and ask them to send me a replacement parcel. I have to say that Amazon were VERY helpful - I hope the order arrives very soon (they sent it 1st class so here's hoping for Royal Mail, never thought I'd say that!!!)
04/12/07 @ 18:13
Comment from marcus carlton
Aaaah Neil, now you know HDNL is delivering your Amazon parcels you can change your delivery address with Amazon. If thats too hard then thats down to your suppliers not us.
As for Royal Mail, if you dont mind picking your parcel up out of the puddle at your front door where they threw it without knocking or having to sort through the rest of your streets post because the lazy postie decided he would rather you do his job for him then Royal Mail are doing a brilliant job. Did you complain when you didnt get any post for a month when they striked the other month?
Good old Parcel Force, they had a microwave oven I had ordered but the driver left the keys in the ignition of his van when he was making a drop, some one stole the van along with everything in it!
There is a simple reason why your suppliers changed to HDNL and that i because we are better than the rest.
I'll say it again..... It is unfortunate that your dealings with HDNL have not been good but there are millions of satisfied customers out there compared to the unlucky few.
I stayed out yesterday delivering parcels even after a dog had savaged my leg,bruising and puncturing my calf muscle with its fangs. I was well within my rights to go back to the depot then to hospital for a tetnus but I was more concerned in getting my parcels delivered on time. (Im patting myself on the back coz no one else will ha ha)
That customer wouldve have been black listed by the post office but not by me.
04/12/07 @ 18:18
Comment from Neil
"Aaaah Neil, now you know HDNL is delivering your Amazon parcels you can change your delivery address with Amazon. If thats too hard then thats down to your suppliers not us."

Its not about it being hard to change (in my experience it isn't), its about not having a nearby alternative address for it to be delivered to in the first place. Since Amazon won't garuntee using a delivery company that would suit my needs or even tell you which company your delivery will be sent by in advance (even if I was paying for the delivery!) I'll just quit using them frankly. I'll be sending them an email about it though so they know how I feel.

I'll grant you however that Amazon should tell people that their orders cannot be delivered at weekends, nor via a company that has a local depot prior to making the order.

I'm still waiting for a response to my written complaint about being lied to by the call centre member of staff.

"As for Royal Mail, if you dont mind picking your parcel up out of the puddle at your front door where they threw it without knocking or having to sort through the rest of your streets post because the lazy postie decided he would rather you do his job for him then Royal Mail are doing a brilliant job."

I don't think I've ever had a serious problem with Royal Mail to be frank. They don't usually leave the package or try neighbours, they usually leave a card and ask me to collect it at the sorting office about 15 minutes walk away. Its remarkably convinient for people who work during the week.

"Did you complain when you didnt get any post for a month when they striked the other month?"

Not really no, because I appreciated what they were striking over, and their right to do so. I don't think it was a particularly clever thing to do becuase it ended up having a negative backlash from the public, but at least they had valid reasons for doing it. Besides which it didn't really impact on me anyway since I wasn't ordering anything at the time.

I have a question anyway, I've heard it said that Amazon and Argos are a minor part of HDNL's business, if so what is the major part?
04/12/07 @ 19:11
Comment from marcus carlton
As far as I know we do deliver Amazon on a Saturday but they are special Amazon Saturday deliveries only. Usualy there are only a few drivers that go to work to deliver the Next Day Satuday Parcels but at the moment most drivers are in to deal with the Crimbo rush so it could be possible that a driver will take all their parcels out on a Saturday even if theyre not time critical.

I know what you mean about the distance to get to the Depot, My Royal Mail Sorting Office is a 25 minute drive through the Town Centre then back again. They have kindly changed the their opening hours now from 6.30am- 2.00pm.... I start work at 6am and finish about 4pm and work Saturdays too.
They dont knock at my neighbours who are always in but they can leave it at the nearest post office to me at a cost of 50p... for some reason its not the huge Post Office opposite my house because thats the other side of the road and serviced by a different sorting office, its the one a 10 minute drive away???
Musnt grumble though, you cant please everyone. What might not work for me is probably fine with the majority.

We deliver for too many companies to mention...
Nearly EVERY major mail order business uses us.
04/12/07 @ 20:03
Comment from x hdnl worker
Marcus Carlton

Are you deluded? everything about your post above sums up HDNL as i know it, door stepping parcels, We had 2 drivers sacked for leaving the keys in the van and the vehicle being stolen in a 5 year period. white arrow as they use to be a the council courier firm. delivering catalogue stuff to single mums and the pikeys. Thats where they should stay.
04/12/07 @ 20:48
Comment from marcus carlton
I bet you were one of the ones who got sacked for leaving the keys in your van and still 5 years on you just cant seem to let it go and spend your evenings googling HDNL sites..
Let it all go brother, move on, dont let it eat you up any longer.
:)
04/12/07 @ 21:20
Comment from Neil
"As far as I know we do deliver Amazon on a Saturday but they are special Amazon Saturday deliveries only. Usualy there are only a few drivers that go to work to deliver the Next Day Satuday Parcels but at the moment most drivers are in to deal with the Crimbo rush so it could be possible that a driver will take all their parcels out on a Saturday even if theyre not time critical."

Well I look at it this way:

The person I spoke to first said they would re-arrange delivery for Saturday. They made no mention about this being only for certain orders from Amazon, and gave the impression it was a standard thing (which isn't to say it is SOP, just that was the impression given). Even assuming this person was correct they didn't bother to re-arrange the delivery for Saturday because the driver tried again the next day - a Wednesday. If they are right the second person was lying when they said they won't deliver it at the weekend.

Assuming the depot doesn't deliver Saturdays full stop that first person was lying to me when they said they do, or at best giving out a certain answer without checking the facts.

Assuming they only do Saturday deliveries for certain types of Amazon deliveries there was no option given to arrange this either through HDNL or Amazon. That would annoy me even more because that means I lost a days leave for no good reason (I wasn't in that much of a hurry that I couldn't have waited a little longer and paid a bit more).

Assuming the 2 advisors weren't sure either way because its a driver dependent thing the most logical move (and the best customer service) would have been to offer the details of the depot, or contact it to see if it was possible or not.

I'm pretty sure the driver didn't want to have to visit the same address 4 times because the advisors can't do a decent job.

"I know what you mean about the distance to get to the Depot, My Royal Mail Sorting Office is a 25 minute drive through the Town Centre then back again. They have kindly changed the their opening hours now from 6.30am- 2.00pm.... I start work at 6am and finish about 4pm and work Saturdays too."

Well 25 Minutes would be a short journey compared to me trying to get to Warrington, especially since I understand that it's not in the town centre and I don't drive.

"They dont knock at my neighbours who are always in but they can leave it at the nearest post office to me at a cost of 50p... for some reason its not the huge Post Office opposite my house because thats the other side of the road and serviced by a different sorting office, its the one a 10 minute drive away???"

It happens with all companies, just look at the woman above who can't have your firm deliver to her work address because that's in a different depot area.

"We deliver for too many companies to mention...
Nearly EVERY major mail order business uses us."

That's not the point, someone elsewhere said that between them just two companies account for something like 10% of your business, if there's another company that makes up say 20% it would be instructive to investigate if there is a similar site related to that company. Otherwise the simple reason why most complaints are Argos/Amazon related is because they are the two largest individual firms you deal with.

I very much doubt however that customers of those companies never have a problem, therefore I find the notion that this is Amazon's fault somewhat dubious. With the exception of them not warning customers of the issue in advance I don't see how they are likely to be at fault. After all if they hand you an improper delivery address I'd be more than willing to bet its because the customer put it in wrong in the first place. If it was Amazon's fault the chances are they'd clear the problem quicksmart otherwise they'd have complaints coming out of their ears.
04/12/07 @ 21:34
Comment from marcus carlton
Strewth Neil!
Youve clearly got enough time to go and collect your parcel from the depot if youve got time to write all that! :)
I have to be up at 5am and am way too tired to read it now.
04/12/07 @ 22:23
Comment from Neil
With the opening times they have I wouldn't have been able to go to there and go to work at the same time. That would have meant taking a day off, and if I'm going to do that I may as well get it delivered!
04/12/07 @ 23:18
Comment from Yin
My parcel is currently at Eastleight Depot, with 'Carry-Over' in the action column. What does this mean?
05/12/07 @ 18:05
Comment from Ade
Yin.

It means the Depot has too much work to cope with and your parcel has been left in Depot as there is no one left to deliver it and many more besides I suspect, much the same as last year during the run up to Xmas...good luck!!!
05/12/07 @ 19:19
Comment from marcus carlton
Yin
You will get it within the next couple of days so dont panic. When theres too many parcels they will prioritise the parcels left over from the day before.
Dont let the scare mongerers mess with your mind :)
I have a card in my hand from the Royal Mail saying I have a parcel that needs proof of ID when I collect it but I cant get there because its not open when I finish work???!!
I wont let it get me down, I shall find a friend that can take my passport and get it for me. Is there a shortage of friends out there??? :)
05/12/07 @ 20:01
Comment from marcus carlton
Neil
Cmon mate, its Christmas.. lets show some of that good ole British Crimbo Spirit!
Let it go now.
Im going to try and get myself a life and stop posting on here... Wish me luck. :)
05/12/07 @ 20:16
Comment from Ade
Marcus......its not scare mongering, its fact, you know as well as I do when there is a carryover in a Depot its a free for all, and the drivers will pick and choose what they take because there are simply not enough managers to manage the situation.
05/12/07 @ 21:15
Comment from Yin
Thanks guys, hopefully it will arrive soon!
06/12/07 @ 12:24
Comment from mark
Just want to say a big thankyou to for the delivery of my item ... Amazon phoned me the other day to say that my item would be here today between 08:15 and 12:15 ... turn up at 10:50 ....merry xmas
06/12/07 @ 13:58
Comment from Andy Mc
I read all the above comments in shock after I realised that Amazon were using HDN to delivery a parcel, however the parcel was delivered today on the correct day by HDN. Now for the bad part, the HDN driver did not knock or ring the bell but instead left the parcel on the doorstep which is easily viewed from the street so anyone could have walked off with my parcel, the only reason I knew that anything was delivered was because my postman rang the bell to let me know(at least someone takes pride in their job). This is the second time HDN have done this with parcels worth £50 and £170. This is unacceptable I don't care what any driver or ex-driver here says, yes you have a hard job but that's no excuse for not doing it properly, how come other couriers(DHL,UPS & Parcel Force)can knock but HDN can't, are they special? I'll be sending both Amazon and HDN emails informing them of the problem with parcels being left on my doorstep.
06/12/07 @ 14:54
Comment from marcus carlton
Ade, I can only speak for my depot which is a tightly run ship. The managers are under constant pressure from the big boss to make sure EVERYTHING is cleared on a daily basis. Even our 2nd in command was out delivering yesterday which was partly down to an agency worker walking off and crying because he thought too much was being expected of him.

To Andy mc
If you complain to the company the driver WILL be alerted to his laziness and warned.
Items of the price that were left outside your house should have been signature only but it might help if you put a little note on your door saying "DO NOT LEAVE PARCELS HERE!" That should solve the problem. I know its not down to you to do that but if it helps in getting your order correctly then its well worth it.

ps
Obviously Im still trying to get a life and to stop looking at this site :)
06/12/07 @ 16:15
Comment from Another Ex - Amazon customer
Isn't there a chance that if someone leaves a such note on their door, that it will attract potential burglers?

Besides the nice HDNL delivery man will then probably leave it in the gutter, hedgerow or inside the rubbish bin.

If he can read, that is.
06/12/07 @ 17:36
Comment from Linda
Oh dear,
Just read all these comments and beginning to wonder if I will ever see my delivery. Should have been left today and tracking tells me that the delivery man called but we were not in. As you will already have guessed, we've been in all day and no one has been and no card left. Amazon say they have sent a strong e-mail to complain so we wait to see what happens.
06/12/07 @ 18:26
Comment from hdnl driver
Andy Mc

Ups, Dhl, city link etc dont give there drivers unrealistic targets, meaning they have time to do their job properly, while hdnl its job and finish and drivers need to get home for neighbors
06/12/07 @ 19:04
Comment from Pete Haley
Well so much to say, but I'd only be repeating what so many others have already said before! (As I type, the phone is ringing the Wembley Depot to no avail.)
The two questions I have are:-
1) Why do Amazon still use them?
2) You don't think they have the missing 25 million name CDs with the Child Benefit names!!!! Hope so, cause no body will ever see them again!

My sincere regards to all those waiting in vain... I might give the BBC a call, see if I can get HDNL on Watchdog or something?

Pete

PS we've written to Amazon to get them to use another carrier, real cusytomer power works onl if everyody does the same... Can we flood Amazon's Inbox!!
06/12/07 @ 19:29
Comment from Pete
Well so much to say, but I'd only be repeating what so many others have already said before me! (As I type, the phone is ringing the Wembley Depot to no avail.) The two questions I have are:- 1) Why do Amazon still use them? 2) You don't think they have the missing 25 million name CDs with the Child Benefit names!!!! Hope so, cause no body will ever see them again! My sincere regards to all those waiting in vain... I might give the BBC a call, see if I can get HDNL on Watchdog or something? Pete PS The phone rang out so we've written to Amazon to get them to use another carrier, real customer power works only if everyody does the same... Can we flood Amazon's Inbox with complaints!!
06/12/07 @ 19:32
Comment from Pete
Well so much to say, but I'd only be repeating what so many others have already said before me! (As I type, the phone is ringing the Wembley Depot to no avail.)
The two questions I have are:-
1) Why do Amazon still use them?
2) You don't think they have the missing 25 million name CDs with the Child Benefit names!!!! Hope so, cause no body will ever see them again!

My sincere regards to all those waiting in vain... I might give the BBC a call, see if I can get HDNL on Watchdog or something?

Pete

PS The phone rang out so we've written to Amazon to get them to use another carrier, real customer power works only if everyody does the same... Can we flood Amazon's Inbox with complaints!!
06/12/07 @ 19:40
Comment from Yin
Marcus, what depot do you work at?
06/12/07 @ 20:26
Comment from marcus carlton
Ex Amazon Customer
Lots of people have signs on their doors on my round. There was one today also there are lots of signs on the door saying "disabled please give time to get to door". These people could also be deemed to be likely targets for criminals but none of them have any problems.
A note on the door could be a permanent fixture and no one would know if you were in or not.

Using a recycle bin to hide a parcel is fine! Have you ever known a bin collector to walk down your drive and get your recycle bin? I dont think so, you have to leave them out on the pavement for them.
It can mean the difference between you getting your parcel safe and dry or not getting it that time.
I would never put it in a rubbish bin though, that would be manky but Im sure a lot of drivers dont have a problem with it.
Aslong as your parcel is weather proofed, out of public view and carded the drivers done his job. If he doesnt then youve got every right to complain and it WILL get through to the him.

Pete
Well so much to say, but I'd only be repeating what Ive said to soooo many others....
If every one on this site complained (there are 798 comments on this blog and half of those are me :)) Amazon would pay us more for being so good.
The people on here are just an unfortunate minority and digruntled ex drivers.... and me... because I have no life apart from spending every waking hour doing Father Christmas's job for him! :)

06/12/07 @ 21:04
Comment from andrea p
Have been expecting my amazon delivery. Looked on track and trace for HDNL. Apparently someone tried to call and i was carded. Well, I was in all day and low and behold no card in my mailbox and no one rang my intercom. Phoned their customer service and lady wasn't very helpful. Said they would try and deliver next working day but could not give me a time so again I have to be in all day. Extemely frustrating company to deal with. Lets see if it turns up today.
07/12/07 @ 07:48
Comment from Tracy
Oh dear, I have had the misfortune of experiencing HDN before and, currently am again.

I was carded yesterday or the day before (been away) and the driver, rather unhelpfully, didn't put a date on so don't know if I'm staying in all day in vain.

Went to their website and can only track if I have a tracking number - and you guessed it, no tracking number on the card! Other useless bit of info - if you don't have a tracking number, contact the retailer to get it - well, I would, but neither my husband nor I have ordered anything so we're assuming it's a present someone's ordered for us.

Website is about as useful as a chocolate teapot - no local depot details, not even a chuffin address so I'm now wondering do I a) waste a day staying in suspecting noone will turn up (and jumping up and down everytime I hear a noise in case it's the driver not bothering to knock and just sticking a card in the door) or
b) do I just go out and do what I needed to do today and risk missing the driver but having to drive a 40 mile round trip to get something that I'm not expecting!

Total waste of space, very poor customer service and website due to lack of information.

Aaaarrrrggggghhhhhhh!!!!!!
07/12/07 @ 12:48
Comment from michelle
I was wondering if anyone could shed some light on where my parcel actually is. Estimated delivery supposed to be today. Track and trace only says this:

05/12/2007 22:20:41 Beehive 2-Man Delivery Hub Received
05/12/2007 22:45:24 Beehive 2-Man Delivery Hub Unable to Deliver Held (two-man delivery)
06/12/2007 10:13:38 Beehive 2-Man Delivery Hub Third-party carrier
07/12/07 @ 14:04
Comment from Bob
HDN never turned up. The telephone operators are cluless if you change the delivery address they will loose you and or your parcel!
07/12/07 @ 14:53
Comment from andrea p
Spoke to HDN customer service today and was told that my parcel was going to be re-delivered to me today after yeaterdays farce.... I managed to get the number of the depot, thanks to Shane. If you google search saynoto0870, the first link is a website which gives you alternative numbers for companies which use 0870 etc no.'s. I did this this morning and managed to locate the wembley depots direct no. According to them my parcel is still sitting in the depot. Their call centre tells me one thing and the depot another. I have arranged for a morning delivery tomorrow, lets see if it actually turns up... I know one thing, I sincerely hope I never have to deal with this company again and amazon have certainly lost a customer.
07/12/07 @ 15:46
Comment from Mike
Oh dear me. I wish I'd never found this site as I've just had an Email from the BtShop saying that my scanner will be delivered "Next day" by HDN. They said they use Royal Mail so now,(as it's so near Christmas) it's time to offer up a simple prayer. Funny how we all turn to religion at a time like this. Mike.
07/12/07 @ 18:49
Comment from Another Ex - Amazon customer
Mike, according to Marcus Carlton the odds are in your favour. There is something like only a 1 in 133,000 chance that you'll have any problem with HDNL. (about 15 complaints for every two million deliveries).
These odds mean that you would stand more chance of winning a major prize in the National Lottery than for them to screw up on your delivery. So there shouldn't be any need to worry! You would have to be incredibly unlucky to have any reason for complaint.
07/12/07 @ 20:57
Comment from Another Ex - Amazon customer
Please let us know Mike, if you are a winner tomorrow!
07/12/07 @ 20:59
Comment from james
Mike

Royal mail will at least attempt to deliver it,

07/12/07 @ 21:42
Comment from marcus carlton
Mike, I bet you dont win the lottery tomorrow :)
07/12/07 @ 22:29
Comment from andrea p
Good news... parcel arrived at 7.30 this morning. However, wont be ordering from Amazon again!
08/12/07 @ 10:02
Comment from Michael
A Marks & Spencer Customer

Add M&S to the list of retailers using HDNL. I ordered a gift from Marks & Spencer on line for my wife and, because I wanted her to have it today, (8th) I paid extra for a fixed date delivery on 7th. I took a days holiday and stayed at home all day. No delivery. I obtained the telephone number this morning of the local Newhaven depot (from this site) and called. I was answered after 4 minutes of ringing with "Hello". I asked if I was speaking to HDNL Newhaven depot. "Yes" was the response. I was polite and merely stated that I was trying to track a parcel that should have been delivered yesterday. The person I was speaking to rang off without saying another word.
I will be contacting M&S to obtain a full refund. I will leave it to them to try and get HDNL to return the parcel to M&S.....
08/12/07 @ 10:28
Comment from andrew
Michael

Ring 01273 516197 and ask to speak to Jim Banks, ops manager, do this on Monday.

Andrew
08/12/07 @ 14:01
Comment from Bryan B
I can only concur with the views of the majority here. HDNL sucks and so do Amazon for using them. According to Amazon the item I ordered was despatched on 4th Dec. for delivery on the 6th. The HDNL tracking system recorded that the package arrived at my local depot at 2:00AM on the 6th. So far so good. From this I expected the package to be delivered to me (a distance of about 4 miles) later on the same day. Having stayed in all day, not a sausage. The next day (the 7th) the tracking system then informed me that just before 8:00AM it was 'out for delivery'. Has to come today I thought, it's only down the road. Stayed in all day again and still nothing. Checked this morning (The 8th) only to find the same thing. Just before 7:00AM it was 'out for delivery'. It's now 17:40PM and still nothing having stayed in for the 3rd day. I think this is an absolute disgrace. To ad insult to injury Amazon tell me that if it hasn't arrived by the 12th, to contact them for a replacement. No doubt they'll send that by HDNL too.
08/12/07 @ 17:44
Comment from Jimbob
Having just found this site after spending all day waiting waiting waiting for a parcel I'm now naturally in dread for what might happen. Thanks goes to Dave for the list of depot numbers - I've called them direct and organised to pick up the parcel tomorrow. The guy at Maidstone was helpful - fingers crossed.

For all those that are supporting HDN, answer me this
1) Why is it when I phoned HDN customer service I get an unhappy sounding individual who treated my questions with scorn and at one point got rude and angry? Do you think that customers should get treated like this?
2) When I offered a secondary delivery address for next week I was told that the parcel couldn't go there because it was covered by another depot. However that depot is about 5 times further (about 40miles) away than the first depot, and in fact I live much further away from the first depot than my secondary address is. How can that be efficient?
3)Why are the depot numbers and addresses top secret? Can it be because of the volume of unhappy customers putting pressure on the depots would be overwhelming?
4) One of the reasons why people shop on line is for convenience. If its the case that having paid extra to choose a particular day for delivery I'm then told to be available two or three extra days just in case my delivery can be completed, late. Are HDN in the business of providing a service and one that is generally for my convenience?

Hopefully I will be able to pick up my parcel tomorrow, making that 30 mile round trip at my own cost and time. I'll let you know.
08/12/07 @ 17:54
Comment from Paul
You are going to love this one.

Ordered a laptop from Great Universal. Waited all day today for the delivery, was told several different stories by the customer service until one told me it was on the van from a depot in farnworth.

Rang the premium rate number for HDNL, call was ansered but instead of speaking to the guy, I was left saying "hello, hello..." while I listened to him chat up the girl working with him. Eventually he spoke to me and promised that the laptop would be delivered by 7pm.


At 7pm there was still no laptop, so I rang up to find the office was closed.

So I rang great universal and the call was answered immediately without hearing a menu, i presume my number had been flagged cos I rang so often today.

A manager answered and had the most snooty attitude ever and she basically told me that i just have to wait in every day all day until its delivered and there is nothing she can do. I was extremely sarcastic and asked why they didnt use the old fashioned system of giving you a delivery date and then actually delivering.

Bottom line is I need a drink.

I will never purchase anything from great universal againa nd will be closing my account with them when I have paid off the balance.

NEVER EVER use HDNL
08/12/07 @ 19:50
Comment from ray
they are being held at depots for security reasons,this year is the most ive ever seen high value goods flying out the door,a lot of security has been added by hndl ie fraud checks,delaying a lot of high value items.
09/12/07 @ 17:29
Comment from ray
right im not going to take the marcus carlton approach,have done it it failed.marcus i admire your strengh delivering to the miserable gits all day then coming on here to defend some of us.no hndl aint the dogs nuts,then who is,tell me one single delivery company who dont screw up.some compare us to the post office a high street name for a hundred years,and expect the same sort of standards,get real,we started out as white arrow ,delivering to single mums on council estates,that was our bread and butter,now m@s tesco argos, wine.all sorts .i wish we stayed with with the council estate people,people who were gratfull you took it to her mums house, because she was still taking the kids to school,not jumped up pratts that think paying 2 quid exrta gets them silver service,well it dont,bt customers i feel sorry for you,no wonder we have the contract no other firm would want it,sod the lot of you you dont want us and we dont want you,come on single mums on council estates get your finger out get ordering,you get specail treatment.
09/12/07 @ 18:05
Comment from ray
fao andrew you sure you should be giving peoples names out over the internet.
09/12/07 @ 22:18
Comment from WillyWonka
JIMBOB

:)

1) You would be unhappy if you had to work for minimum wage (in liverpool)

2) like they said they can't send your parcel to the next depot because some depots have less volumes to deliver and so they deliver further out. basically Unlucky! your in a crappy area!!

3) the Depot names and numbers are not secret! why should you be ringing us? we dont deal with amazons customer care!

4) i have never had a late parcel ive had a couple of early ones but hey i forgot to whine like a bitch on here about that
10/12/07 @ 06:53
Comment from jo
hdnl are liars.

I've been trying to get a redelivery from them for the past week. they tell me that they do not deliver at weekends.

yesterday (sunday) they attempted to deliver a different parcel.

don't deliver weekends?!

10/12/07 @ 09:40
Comment from jo
hdnl are liars.

I've been trying to get a redelivery from them for the past week. they tell me that they do not deliver at weekends.

yesterday (sunday) they attempted to deliver a different parcel.

don't deliver weekends?!



10/12/07 @ 09:43
Comment from Kirstie
I had a card through on Saturday from HDN with no details of where the parcel was from, and I haven't ordered anything as far as I know! I expect they will return it to the sender today... whoever they are. The card was blank, which is why I googled to find out what was going on.

I appreciate that the delivery people are trying to deliver many parcels in one day, but perhaps if they filled in the form properly, I would know if I even wanted to receive the parcel. I don't have the option to stay home from work, I don't know where the depot is, and I am NOT calling the expensive number to find out how to get a parcel I never even asked for!
10/12/07 @ 12:18
Comment from MARK DOUGLAS
this is the email ive just sent lets hope christmas for my 10yr old will be a better one than im having (from a lone parent)
Dear sir or Madam

ive trying to chase a parcel which has been despatched from littlewwods and have told me that hdnl have tried to deliver 3 times no card was left and is a xmas present for my son ,ive been in touch with littlewoods and have told me thaty it will take another 7 weeks for this item.

Could you please help ive scoured your websight and can find no way of tracing this item ive tried the bar code and is telling me that ive enterd a wrong number i know the item is @ either lemington or darliston in the west midlands and is being returned to littlewoods the bar code number is 9004111708601 can you please help?

10/12/07 @ 14:24
Comment from Samantha West
Well, what more can I say other than I will never purchase anything from Argos again which requires delivery as they use the Home Delivery Network!

I have been waiting now for 3 weeks for my parcel. Basically it was due to be delivered on 2 separate Saturdays, however, they don't apparently deliver on a Saturday - so why did they not tell me that on the phone???

Also, they have attempted delivery twice during office hours - I have told them that I will not be there! It was ok though as I was told they would put the item in the shed and that it doesn't need a signature - yep, yet another card appeared through the door!

I have just telephoned the depot themselves, rather than the number on the card and they appeared to be more helpful but we will have to see - their number is 01327 703821. I have given up and have decided to trek to their depot in Daventry on Saturday - whats the bet that the parcel will arrive yet again at my home instead???

10/12/07 @ 14:36
Comment from Yin
Well HDNL just delivered my parcel. The original despatch estimate from Amazon was 6-11th December (they then changed this to the 5th), so it was within this estimate.

Whilst other people have had problems, i cant really complain about my experience. The driver was friendly and polite, and, as i say, the package was delivered within the original Amazon estimate.

10/12/07 @ 15:25
Comment from Country Lady
Should have recd delivery via HDN on 5th Dec, it's now the 10th and no attempt has been made. Amazing - just called the Amazon freephone number 0800 279 6620 and the chap there was really helpful, even said "don't worry, I'll sort this out".
I then called the HDN Daventry dept (number picked up from the really useful numbers above), and the lady there helpful and apologetic too. They both say that I'll receive my parcel tomorrow .... we'll see then.
Thanks everyone for these remarkably useful tel numbers!
10/12/07 @ 16:29
Comment from Kelliee
HDNL's service is absolutely appalling!!! I placed an order with Topshop using the next day delivery service on Wednesday 5th December. As I work full time I gave my works address for the goods to be delivered to.

On the track & trace web page it stated that the item could not be delivered on Thursday 6th December and that a card was left. The same thing happened on Friday the 7th December.

I was in my place of work the whole day on both the Thursday and Friday, no attempt was made to deliver my parcel and no cards were left (as I am on reception). It is now Monday 10th December and I know that the item has been loaded onto a van again this morning; it is now 4:30pm and it looks like it will not be delivered again. I have wrote to HDNL and copied in Topshop. The thing is that Topshop have had to refund me my "Guaranteed next day delivery charge". I think companies need to be aware of how utterly crap they are! If and when I finally get my stuff I'm gona send it back with a letter of why!

Your delivery driver is clearly lying about attempting to deliver my item and therefore is not doing a proper job.
10/12/07 @ 16:29
Comment from darkhorse
Glad I found this website! Like many others I have been very disappointed by the service from this company. I too was expecting something from Amazon that should have been delivered by 4th December. Having tracked the item on Amazon I found that it had been collected by HDNL on 2nd December and since then has been from Droitwich to Whitehaven, back to Droitwich, and finally found its way to Southampton on 5th December where it has apparently remained for 5 days. I've spoken to someone at Amazon today who say that they will contact HDNL and arrange for immediate despatch.

Like others have said I think we all ought to put in a written complaint to Amazon about this I know I'll be doing so.
10/12/07 @ 18:26
Comment from Nick Taylor
Well it started badly. Last Wednesday I got back from work in the early hours to find a card.Nothing useful on it except two boxes ticked. No parcel number or anything like that.
Tried phoning but outside their office hours. Forgot to take card to work. Nothing on mat Thursday night. Friday there was a card exactly the same as before. Saturday morning I phoned with a view to collection. Actually arranged to be in on my day off today (Monday) Phoned number half way through afternoon to confirm it was on the road. First I was told they had tried delivery three times, wrong, then he said it was on the van. I confirmed this the case as there was no point staying in all day if it wasn't. Yes it was on the van. 7.00pm I telephoned and was told it never was on the van. Someone somewhere in that company needs sacking. And of course as you all know it is nigh on impossible to find the address of the "local" depot. Waiting for call back
10/12/07 @ 19:23
Comment from ray
fao kirsty,just a point some one may have sent you something for christmas,it happens at this time of year,people send each other things,dont blame us when your grannie asks did you get your woolie knickers.
10/12/07 @ 20:27
Comment from tor
thank you to the driver that listed the depo addresses and phone numbers. maybe now i will be able to get the presents i bought for ppl, wrapped and under the tree befor xmas.
thanks again.
ps, the slanging match is quite amusing...i needed cheering up after all the hassle from hdnl
10/12/07 @ 21:50
Comment from GFI
Quite simple really......

HDNL....THE worst delivery company in the country!!! No question about it (And no point the people at hdnl saying otherwise.....we are the customers...WE KNOW)! I guess they must be cheap, but if you pay peanuts, you get monkeys. But at least real monkeys may be able to write!!

Don't use them, you won't see the parcel again.
11/12/07 @ 00:29
Comment from GFI
Just to clarify.

Stayed in from 8am to 5pm for delivery, then had to go out. I left a BIG sign on the door saying 'Please leave parcel with neighbour'....who was in.

Got back an hour later to find a card saying they had been. The 'clever' driver had managed to write the date, but no time and no reference number on the card to look it up.

Morons......it's not rocket science, it just needs the tiniest amount of common sense.

Unbelievable service....hdnl should be ashamed .....
11/12/07 @ 00:40
Comment from Lesley
I am on my 2nd try at using Home Delivery Network, 1st time was a M&S delivery - hopeless, this time a John Lewis delivery - even worse. I have emailed John Lewis and informed them how bad they are and they have said it must be a one off, maybe I should direct them to this site and they will see complaint after complaint? I tried the "helpline" what a joke! I found the local depot number for HDN are saying they have tried to deliver my package to my work place - hello we have 24 hour security and CCTV - when I told them we had checked the camera and they hadn't appeared I was quickly told the manager would phone me and couldn't get me off the phone quick enough. The manager has just called to say my package with be here by 11am tomorrow - shall I hold my breath??
11/12/07 @ 12:51
Comment from Lesley
I am on my 2nd try at using HDN, 1st time was a M&S delivery - hopeless, this time another major dept store delivery - even worse. I have emailed them and informed them how bad they are and they have said it must be a one off, maybe I should direct them to this site and they will see complaint after complaint? I tried the "helpline" what a joke! I found the local depot number for HDN are saying they have tried to deliver my package to my work place twice - hello we have 24 hour security and CCTV - when I told them we had checked the camera and they hadn't appeared I was quickly told the manager would phone me and couldn't get me off the phone quick enough. The manager has just called to say my package with be here by 11am tomorrow - shall I hold my breath??
11/12/07 @ 12:53
Comment from Sac
Hi,
I had too many problems with HDNL, and the thing which really pissed me off is that HDNL drivers/staff try to defend themselves by saying that they have too much to deal with, They have to deliver 200-300 parcels a day etc etc. But one thing which I came to know recently is that HDNL DRIVERS ARE PAID ACCORDING TO NUMBER OF PARCELS THEY TAKE/DELIVER?ATTEMPT TO DELIVER. so if they have more parcels than they can handel then its only due to their own wish and greed of delivering more then they actually can.

Thanks
11/12/07 @ 16:17
Comment from Andrew
Been waiting for several weeks for my sons £250 Christmas gift of an ipod to be delivered from Amazon via Home Delivery Network.
I started to get concerned as it has been a while so I tracked the order and it says it was delivered on the 1st Dec o7 but not signed for! Its now the 11th Dec I have not had a delivery so who has.
11/12/07 @ 18:09
Comment from Karen
This company are crap. John Lewis are using them(why I dont know & the guy at JL agreed said had lots of complaints)They said they tried to deliver my goods & nobody was at home. Dont know how as I am housebound & cant go out!!!!!!!!!!!!!!! They said they left a card... no card... Said they would redeliver today ..Oh No they forgot...They have now sent my Sons Xmas pressie back to JL..Oh great 2 wks before xmas.. Lets hope JL can re order in time.. The phone number is 08445560557... I am waiting for a call back from the depot manager, but I wont hold my breath!!
11/12/07 @ 18:27
Comment from Cosmin
Well, I join the "DO NOT USE HNDL" club. My story:

On the 8th December 2007 I ordered from amazon (uk) an sony vaio notebook (over 1000 EUR vorth). I am currently in Austria and since Amzaon cannot ship to Austria, I specified the dispatch adress, the adress of my girlfriend's sister, who lives in the UK. Amazon predicted the delivery date to be 11-12th of December. Yesterday (11 December) the tracking status said "Delivery attempted - Carded". But there was no card left (as it seems they use to do) in order to establish a new delivery date. No problem yet, today is the 12th of December (so in time as Amazon said). And since I was a bit concerned, I googled this HNDL an found this blog. As a result, I got a bit worried. Then my girlfriend's sister called saying : " I just arrived home from work, and guess what!? The package was left in from of my flat". And I am asking myself, "IS THERE NO SIGNATURE NEEDED???", and "F*** IT, 1000EUR worth is not left on the street!!". The sadest thing is Amazon does not do anything about this. JUST CANCEL THE CONTRACT!! IT produces more dammage to Amazon's name, than loss in breaking up the contract. Now, since there is no signature for the notebook delivery...I can go to Amazon and say , "I did not receive it...send another one"...how can they prove they delivered the package...(mabe FAKE SIGNATURE???)...that's it.
Sorry for my enthusiasthic post, it's just that I am really P*SS** off!!

-->
CONCLUSION **** DO NOT ORDER FROM AMAZON AS LONG AS SHIPPING IS DONE THROUGH HNDL **** --> YOU MIGHT JUST NO RECEIVE YOUR PACKAGE!!
12/12/07 @ 19:39
Comment from Cosmin
Ah, and one more thing...isn't it curious that on their website they do not state ANY phone number or email for FAST contact? Is that a professional way to run a business ? I would not do that with my business!

All in all, Happy Hollidays,
Radu Cosmin
12/12/07 @ 19:42
Comment from lee
omg..i thought it was only me. i have been waiting for 12 days for my parcel and cannot track it down as they do not have a contact number. This parcel was meant to be a gift for a birthday and i had paid extra for express delivery and here i am still waiting for it. the money out of my account with nothing to show for it...i could have done the shopping myself. This company is absolutely crap adn i cant believe such a big brand will use them as their delivery service. It only stops me from doing online shopping. what a s**t company!!
12/12/07 @ 21:30
Comment from Mike
Same story as everyone else ofcourse. Placed 2 separate oders with Amazon on the same day, one arrived perfectly fine with Royal Mail, but on the same day I see that the other package came up on the Amazon tracking as 'delivered - left on doorstep'.
This ofcourse is crap as I was at home ALL day and besides Royal Mail delivering my other Amazon package nobody rang the doorbell at all. Now I live in an apartment block which fronts a pretty busy road so either the driver is an utter moron and doesn't know how to extend his hand out and press a doorbell and so decided to leave the parcel in plain sight for any passerby to steal OR at this very minute my package, which contained a digital camera is sitting in his house as he decided to take it for himself.
I see there's a few drivers on here trying to defend the company so you tell me which of the above scenarios you prefer because I can't see what else happened to my parcel. Either one reflects badly on HDNL. By the way, this isn't the first time I've had a problem with them so it's hardly a one-off as most of you drivers are claiming.
I've told Amazon I'm taking my business elsewhere until they use another delivery company as I saw somewhere else that Amazon have just renewed their contract with these jokers.
13/12/07 @ 03:48
Comment from JohnD
HDN tried to deliver twice on successive days not bothering to try my neighbours - who successfully received a Royal Mail Special Delivery over the same period. I tried calling them over two days wasting hours of call time without any success. I just don’t have the leisure time to waste on this deplorable service and I have thrown the issue back to Dab giving the 24 hours to locate the package and I will pick it up. Frankly, I doubt DABs can deliver as their customer service is non-existent when things go wrong and the package will be returned, I will get my money back and I will never use a company that use DHN AGAIN!

ARE YOU READING THIS AMAZON & DABS? You’re customers will desert you …
13/12/07 @ 09:52
Comment from Anon
Try the following email Addresses adding at hdnl co uk to the address;

walter.blackwood
Elaine.Boyle
Carole.Ray
gaynor.eales
escalatedqueries
13/12/07 @ 10:01
Comment from Chris
Worst company i have ever dealt with. Payed for next day delivery and have now been waiting 2 days and no show! Called them to find out what the hell was going on, and they tell me they can not find the parcel at the depot, then they tell me it has been sent back to the supplier. they then go on to tell me it has not even arrived at the depot. Could not get any snse out of this woman so i hung up the call. i phoned straight back to be told its on route to the depot but wont be delivered until the end of next week. Can somebody please tell me how a so called big professional company can run like this. Please take my advice and never order off any company who uses this service, if i can call it that.

anyways all the best ppl and good luck
13/12/07 @ 13:00
Comment from Mike: Thanks to Anon
For those interested I have had a minor result following my earlier post. I got in touch with my local depot earlier today who said the driver who supposedly delivered my package was off sick and that they'd talk to him when he came back in and that they'd ring me back.

I don't know if I trusted them to ring me back so I then sent a long email of complaint explaining the situation to all those HDNL managaers listed in the above post from Anon, and would you believe it but within half an hour I received an email from one one of them! Apologies were given and said that they'd speak to the driver as soon as he comes back in....so will wait to see what they say, but in any case I'd say the parcel is long gone and so Amazon are sending another replacement which I pray doesn't come with HDNL!!

As soon as the replacement arrives I'm terminating my account with Amazon cos I can't handle the hassle!
13/12/07 @ 13:00
Comment from karen gemmill
As above - ordered 2 ipods on 28 Nov 2007 - the next day they were despatched to the Leamingotn depot and surprise surprise they're still not here despite several calls to Amazon (who appear to be staffed by students who despite being polite are half-soaked - soothing words but no action). Each time I'm promised a new delivery although the man in "Manilla" didn't seem to understand the word "express" - only 1st class which means 5 working days- funny that isn't what's on the Amazon site....anyway I suspect that my intended Xmas presents have found their way onto ebaY by now via the home delivery depot. If they are being ferried round the country with loads of boxes being tossed around in the back of a van are they really going to be in good condition aftera foptnight on the road.


Very disappointed in the amazon site and "after" sales service

Deabatable if would use again if Home Delivery Network are involved.
13/12/07 @ 13:45
Comment from Jennifer
Anyone got any advice on who I should call?

I've just realised that some of my Christmas shopping (from Topshop) is being sent my HDNL. I got a little concerned today when I checked the tracking info and was informed that yesterday, the package could not be delivered and was "carded". This is clearly a lie, because 1. I work from home and no delivery vans turned up near my house yesterday and 2. there is a distinct lack of any sort of card. I live in a rural area - nothing scary, but enough that I've had to take a few phonecalls from delivery drivers trying to find my house, and I have to conclude that whoever is driving the HDNL van probably just can't be arsed to look for my house.

The item has not been delivered yet today and, to be honest, based on the lack of card or van yesterday, I suspect that it won't be. My first problem, therefore, is that without a card, I don't know who to call about this. The second is that, according to the tracking info, the depot at which my parcel is being held is Leamington Spa - fifty miles from where I live. There is no way that I can get there to pick up a parcel so, unless it appears today, I need to find some way of cancelling my order. What do I do?

Last of all, any HDNL employees out there - please don't whinge at me. Living where I do, I am actually very used to having to wait a bit longer than most people for parcels and I know that it's a busy time of year. In fact, I don't object at all to slow delivery, since I am at home most days. What I take issue with is the fact that HDNL, most likely though simple laziness, has lied about the action they have taken with my delivery and have provided me with no information or contact details.
13/12/07 @ 14:34
Comment from Jennifer
Anyone got any advice on who I should call?

I've just realised that some of my Christmas shopping (from Topshop) is being sent vua HDNL. I got a little concerned today when I checked the tracking info and was informed that, yesterday, the package could not be delivered and was "carded". This is clearly a lie, because 1. I work from home and no delivery vans turned up near my house yesterday and 2. there is a distinct lack of any sort of card. I live in a rural area - nothing scary, but enough that I've had to take a few phonecalls from delivery drivers trying to find my house, and I have to conclude that whoever is driving the HDNL van probably just couldn't be arsed to look for my house.

The item has not been delivered yet today and, to be honest, based on the lack of card or van yesterday, I suspect that it won't be. My first problem, therefore, is that without a card, I don't know who to call about this. The second is that, according to the tracking info, the depot at which my parcel is being held is Leamington Spa - fifty miles from where I live. There is no way that I can get there to pick up a parcel so, unless it appears today, I need to find some way of cancelling my order. What do I do? Do I go to Topshop or to HDNL?

Last of all, any HDNL employees out there - please don't whinge at me about how hard your jobs are and how it's all my fault. Living where I do, I am actually very used to having to wait a bit longer than most people for parcels and I know that it's a busy time of year. In fact, I don't object at all to slow delivery, since I am at home most days. What I take issue with is the fact that HDNL, most likely though simple laziness, has lied about the action they have taken with my delivery and have provided me with no information or contact details.
13/12/07 @ 14:39
Comment from Kate
In responce to the hnd supporters, I ordered a parcel on 24hr delivery. 24hrs later no parcel, I gave them the benefit of the doubt thinking I had the next day off work to so waited until 5.30 the following day before I tracked down a contact number for hnd to be told that my parcel will be delivered tomorow. Guess what!! - I won't be in tomorow!!!! I have left instructions of a safe place to leave the parcel but we'll c!! So - I have paid extra for a 24hr delivery, 20 minutes holding to the company I ordered the parcel and an extra 10 minutes on a premium rate number to hnd to track my order!! Wonderfull!!!!
13/12/07 @ 18:11
Comment from davy
13-12-07
Have just received my third delivery from HDM via my whellie bin, yes they left the parcels in the wheelie bin with all manner of rotting material, Ispoke to their 0844 number on each occasion but it is still HAPPENING . On their delivery note it says "putting the customer first" this is via the wheelie bin.
13/12/07 @ 19:57
Comment from paul
I work for HDNL,

Classic one today, rung the door bell twice of this lady, she wasnt in, so i left it next door with a calling card saying wher i had left it, then as i was delivering to a house opposite the lady comes out moaning I didnt knock, "yes i did 3 times I rung the bell" I said, "its not working though" she replied. You customers crack me up

13/12/07 @ 22:21
Comment from Graham
I found this site when checking on the delivery of a parcel from Amazon. It did make we worry about the arrival of a parcel of Christmas presents I had ordered. Forecast from Amazon was 13th December delivery by HDNL - the parcel arrived on December 13th as the forecast. I realise that the story of one on time delivery doesn't prove much but if you are expecting a delivery via HDNL it won't necessarily be late
14/12/07 @ 10:22
Comment from Owen
Great news I thought, was expecting a delivery today and was encouraged that it had reached HDNL depot at 01.45 this morning. Unfortunately, it was too late to get onto a van for delivery today & without 24 hours notice it cannot be collected from the depot (which is very local to me). I can't get an AM or PM time for tomorrow's delivery, assuming that it gets on a driver's van and the most likely day for delivery is either Monday or Tuesday. I have a felling that I will be returning the camcorder to Amazon particularly as the lack of service I've received seems to typical and remains to be addressed.
14/12/07 @ 12:28
Comment from Owen
Great news I thought, was expecting a delivery today and was encouraged that it had reached HDNL depot at 01.45 this morning. Unfortunately, it was too late to get onto a van for delivery today & without 24 hours notice it cannot be collected from the depot (which is very local to me). I can't get an AM or PM time for tomorrow's delivery, assuming that it gets on a driver's van and the most likely day for delivery is either Monday or Tuesday. I have a felling that I will be returning the camcorder to Amazon particularly as the lack of service I've received seems to typical and remains to be addressed.
14/12/07 @ 12:30
Comment from Dave
How any employees can defend HDN on here is beyond me. I ordered some clothing from a well known store which I need for a Christmas party this weekend. I paid for next day delivery but the item did not turn up (due yesterday).

I have been checking on the HDN website and the package appears to have been loaded onto a van yesterday morning and then returned to the depot again that evening. No-one called at the house and there was no card left. Someone was in all day.

I contacted the retailer and they have been very helpful, but the package won't be delivered today either, which means I won't have it for the event I am attending. Apparently HDN could not explain why the package is sitting in their depot, and not on a van on its way to my house.

HDN are useless and incompetent, clearly demonstrated by the massive number of posts on this website. These retailers seriously need to re-evaluate their contracts with HDN, because it reflects badly on them for choosing such a terrible courier to make their deliveries.

I have also ordered some Christmas presents from another large online retailer, imagine my joy at finding out on here that they also use HDN! I am already planning what I will tell my family when they have no presents on Christmas morning!
14/12/07 @ 14:35
Comment from Fergy
Ordered books from Amazon. Delivery scheduled 13/12/07 No delivery! Due in 14/12 for suite delivery so called number in blog for local depot was questioned where had i got No from as Amazon don't like them talking to customers! delivery log said delivery aborted by external factors - depot said Road Closed on form WTF its not arranged depot pickup. Then driver arrived 5 min later - great bloke. apparently
guy down road had parked too near middle of lane and refused to come & move as he was having his conjugals. agreed probably no code for this. suppose it could have been coded as passage blocked. fair enough.
14/12/07 @ 14:37
Comment from P Williamson
Seriously reccommend you don't use HDNL.HDNL are the worst I've ever come accross. They collected my parcel from Amazon on the 6th Dec (Thurs).Estimated delivery was the 10th (MON).No delivery. I checked via tracking (they had missorted). OK these things happen. Waited in next day; no delivery.Contacted Amazon; They said expect delivery on Thursday 13th. So went shopping on 12th. Sure enough delivery attempt on 12th while out. Card said will deliver again on 13th. So stayed in;no delivery. Phoned HDNL; told I shouldn't phone after only one delivery; anyway assured me of delivery for 14th. Waited in on Fri 14th; no delivery. Phoned and assured of delivery on 15th Sat.....etc. etc. etc...
So far stayed in 6 days without success.
4 emails and one phonecall to amazon. They are no better and certainly have no influence over HDNL. I don't find long deliveries the problem esp at Christmas time. The problem is the poor advice,estimates and assurances. One way around is to not be drawn into giving amazon big orders that necessitate their using HDNL. Even now Amazon are advertising free delivery before Xmas; not if you use HDNL. Perhaps Amazon think that these problems will help sell their not free 'free' delivery service.
14/12/07 @ 16:45
Comment from Dave Perrow
I got my parcel on the day I was supposed to but as I sat in the living room with the lights on watching the van go back and forward 3 times....

The address was correct on the parcel, the house number is clearly on the house. It's a terraced house straight onto the road. If had come to my door he would have seen me sitting on the sofa. He delivered it to a neighbour 4 doors down and no card to say it had been delivered. What an idiot!
14/12/07 @ 17:18
Comment from Dave Perrow
I got my parcel on the day I was supposed to but as I sat in the living room with the lights on watching the van go back and forward 3 times....
The address was correct on the parcel, the house number is clearly on the house. It's a terraced house straight onto the road. If had come to my door he would have seen me sitting on the sofa. He delivered it to a neighbour 4 doors down and no card to say it had been delivered. What an idiot!
14/12/07 @ 17:22
Comment from David Watson
Where do i start..........

I placed an order via Burtons website on Tuesday and paid for express delivery, so I should have recieved the parcel wednesday, this was not the case! after spending a couple of hours on the phone i finally got through and the operator advised that the parcel should be with me by Thursday 100%!On friday I printed a sign on A4 paper for the driver and also laminated it so the driver would know where to drop the parcel off! as the day before they were unable to find the address! (apparentley) this again was not to be seen....

It is now saturday morning and I still have not recieved my parcel! I have to now travel to newhaven which is 40 minuetes drive to pick up my parcel which I need by tonight (what a joke, how can they expect to have a service that does not deliver the goods when advised)

I am most definatley going to request a full refund and also an explination as to why they did not provide their service as promised.

I have been blatentley lied to and treated poorly, all I can say is NEVER USE HOME DELIVERY NETWORK SHOULD YOU WANT SOMETHING DELIVERD QUICKLY, as for the buisness side of things try doing a course in customer service as this is something clearly this company does not have.
15/12/07 @ 07:41
Comment from Martin
Thanks Brendon - your information has proved really useful and I've just e-mailed the two people as I'm in the same position as many others - my Amazon tracking information shows it was loaded for delivery twice and each time returned to carrier due to incorrect address. It was loaded again today (15th) so I expect this will happen a third time.

I'm now going to get BBC Watchdog involved - the sooner Amazon realise that they will lose business by using these people - the better.

However... I did see on another blogg that HDNL were blaming Amazon for supplying them with incomplete adresses - but if this was the case and it is known about - then you SORT IT. it's not rocket science.

Thanks for the useful advice
15/12/07 @ 10:49
Comment from Martin
Thanks Brendon - your information has proved really useful and I've just e-mailed the two people as I'm in the same position as many others - my Amazon tracking information shows it was loaded for delivery twice and each time returned to carrier due to incorrect address. It was loaded again today (15th) so I expect this will happen a third time.

I'm now going to get BBC Watchdog involved - the sooner Amazon realise that they will lose business by using these people - the better.

However... I did see on another blogg that HDNL were blaming Amazon for supplying them with incomplete addresses - but if this was the case and it is known about - then you SORT IT. it's not rocket science.

Thanks for the useful advice
15/12/07 @ 10:57
Comment from Ahmed
My problem was when I received my parcel from Amazon under free super saver delivery I opened it to find my £550 HD video camer has turned in to an Argos like £9.99 tool kit !!!!!!
To cut a long story short, I discovered that indeed the simple Amazon card box was tampered with. A relief driver failed to deliver to my work a 24-hour manned reception and gave reason as unable to deliver - Carded ! Blatent lie ! Next day the full time honest driver deliver it not knowing what the relief driver did.
Amazon sent me replacement but having emailed/phoned HDNL several times, I have had no response from them other than will investigate.
My advice is do not use HDNL for expensive items. In fact do not use them at all, they bring shame to the UK courier industry. So please let us all insist on NOT using them. I'll celebrate when I hear they go in to the hands of recievers or being bought out by one of the proper courier companies.
By the way, I noticed they recruit driveres through the job centre offering the minimum legal wage - what sort of drivers will they attract? Considering there is a shortage of them and other couriers paying them decent wages.
15/12/07 @ 12:25
Comment from fitza
at least im not the only one!

ordered BT vision. it was due yesterday (14/12/07), having waited all day for my delivery, I rang the home delivery network at 7pm asking for more information. they said my deliveyr would nto be made today but the following day.

having rung them to find out more about my impending delivery that following day, i found out that apparently a delivery was attempted the the previous evening - but the driver could nto access my building.... no shit.... there is a buzer on the side which you need to press to gain access, hence no note was left...

having complained about this to HDNL they simply said they would "investigate"...what this would achieve, i had to question. i then asked to speak to a manager to get some sort of clarification as to what was happening with my delivery. I was told that my complaint against their service was not valid and would not be responded by a manager....
what kind of a mickey mouse joint are they running, all complaints no matter how farcical are valid, and should not be treated with such distain.

so i rang BT in an attempt to enlighten them as to the quality of service i had received from their chosen despatcher. still waiting for my package, still unsure if it will even be delivered..

I dare say the only success has been speaking directly with the depot, who will get the driver to buzz the door this time, and even ring me when he arrives

but it shouldnt have come to this after so much hassle and agrevation..as long as BT reimburse my phone bill, maybe my anger will then subside..
15/12/07 @ 12:25
Comment from Minipeace
I'm having lots of problems with delivery from these people.
Damaged goods, no delivery, throwing stuff over gate and now they are trying to gain access to my rear garden and I have a rather large 13 stone dog who on the last attempt made a rush at them. Yes this person did not knock ether and just thought they had a legal right of way around my property to dump of my parcel.
My advice is deal only with companies that use other couriers and if in doubt phone.
I'm seeking legal advice on them and have secured the side gates to protect my dog from them and not them from my dog!!
16/12/07 @ 11:10
Comment from Minipeace
I'm having lots of problems with delivery from these people. Damaged goods, no delivery, throwing stuff over gate and now they are trying to gain access to my rear garden and I have a rather large 13 stone dog who on the last attempt made a rush at them. Yes this person did not knock ether and just thought they had a legal right of way around my property to dump of my parcel. My advice is deal only with companies that use other couriers and if in doubt phone. I'm seeking legal advice on them and have secured the side gates to protect my dog from them and not them from my dog!!
16/12/07 @ 11:13
Comment from bill 868058
Well i couldn't stay off any longer I work for hdnl
please please please dont blame the drivers the targets the company sets are far too high and you are frowned upon if you bring any parcels back
everyone involved with hdnl is stressed to breaking point drivers are always driving too fast and don't take any breaks
it is obvious the company are only interested in profits
i agree with above watchdog or someone should look into this company before someone gets seriously hurt or worse
16/12/07 @ 18:21
Comment from bill 868058
comment from bill Well i couldn't stay off any longer I work for hdnl please please please dont blame the drivers the targets the company sets are far too high and you are frowned upon if you bring any parcels back everyone involved with hdnl is stressed to breaking point drivers are always driving too fast and don't take any breaks it is obvious the company are only interested in profits i agree with above watchdog or someone should look into this company before someone gets seriously hurt or worse 16/12/07@18:25
16/12/07 @ 18:25
Comment from bill 868058
comment from bill Well i couldn't stay off any longer I work for hdnl please please please dont blame the drivers the targets the company sets are far too high and you are frowned upon if you bring any parcels back everyone involved with hdnl is stressed to breaking point drivers are always driving too fast and don't take any breaks it is obvious the company are only interested in profits i agree with above watchdog or someone should look into this company before someone gets seriously hurt or worse 16/12/07@18:25
16/12/07 @ 18:29
Comment from marcus
minipeace
Your drver was looking for a safe place to leave your parcel instead of dumping it on the doorstep!
In the past week I have suprised 3 customers in their kitchens by appearing in their back gardens because they didnt hear me hammering on the front door.
16/12/07 @ 19:54
Comment from Suzanne
Total liars. Delivery attempted 13/15 and 17 Dec, however i've been off work at remained at home. No card's were pushed through my door, i only obtained this information from the Amazon website.

Spoke to Amazon on three occassions, did not want to know and refused to refund me the upgrade on postal fees i paid for the parcel to be delivered within two working days. I'm off on holiday tomorrow, and no presents for my family- The joys..... Merry Xmas to you Amazon, will be using play from now on.
17/12/07 @ 12:47
Comment from Graham
RE: Comments from HDNL workers, please explain this problem... I have been waiting for an item being delivered from M&S since it was dispatched on the 5th December. I have set the delivery address as my work address as its manned from 6am to 8pm 7 days a week. I realistically allowed a week but still hadn't received anything after that time. I let it go until the end of that week just in case of any problems but when nothing had turned up by the 15th I started to investigate. According to the HDNL tracking page on the 16th my item status was this: 11/12/2007 17:23:53 Newhaven Depot Unable to Deliver Held 15/12/2007 15:08:21 Newhaven Depot Unable to Deliver Held When I rang HDNL I was told that a card "was put through the letter box as there was no one there". However, there a couple things wrong with this statement: 1 - I have CCTV on the entrance to my work place and there is no HDNL vehicle recorded on the screen at these times. 2 - There is no "letter box" on the building in which to leave a card. We get at least a dozen other couriers per day to this address and they can find it and deliver to it with no problems. Having checked the HDNL website this afternoon the following line is now on my tracking history: 17/12/2007 12:44:35 Newhaven Depot Carry-over I don't know what this means but I bet I'm not going to get my item today as I said I would by the HDNL customer services dept. I talked to on Saturday. Can any of you HDNL employees shed any light on the appauling service and apparant lies I have experienced so far? And, how I go about getting hold of this item as its supposed to be a Xmas present for someone.
17/12/07 @ 17:12
Comment from Christopher Dean
In the balance of fairness my package did arrive on the day promised and in one piece. However, I did use the tracking system on their website and it is obviously not working properly. It indicated that I hard been 'Carded' twice when in fact no card had been left at al and that one unsuccessful delivery was attempted at 22:46pm on a Sunday night. So 10/10 for the delivery, but the tracking system on the website needs some serious attention.
17/12/07 @ 18:05
Comment from john
Use play . com

simple.

hdnl are pants
17/12/07 @ 19:09
Comment from James Vink
Having read all the comments I would just like to say I have just had a delivery from HDNL. The two ladies who I spoke with were both delightful, polite and helpful and the gentleman who delivered the package was equally polite and helpful, they went out of their way to deliver my package as quickly as possible. Please have a thought for them, especially at this time of year when they are working long hours and doing their best, often under difficult conditions.
18/12/07 @ 10:24
Comment from Niki
Thank you Dave for the 'phone numbers of the local depots. I just spoke to them regarding my outstanding order from DABS - yes it seems they use them too. Apparently it was "unable to deliver - held" yesterday - no card received of course. The person I spoke to was pleasant enough but had only the info on the tracking page, so knew no more than I did. The drivers don't have 'phones, apparently - it would have been helpful to be able to give directions as we can be hard to find, although other couriers always seem to manage. Anyway, it's out on the van today I'm told, so we'll see if it gets here!
18/12/07 @ 10:57
Comment from Niki
Thank you Dave for the phone numbers of the local depots. I just spoke to them regarding my outstanding order from DABS, yes it seems they use them too. Apparently it was "unable to deliver, held" yesterday - no card received of course. The person I spoke to was pleasant enough but had only the info on the tracking page, so knew no more than I did. The drivers don't have phones, apparently, it would have been helpful to be able to give directions as we can be hard to find, although other couriers always seem to manage. Anyway, it's out on the van today I'm told, so we'll see if it gets here!
18/12/07 @ 10:59
Comment from Jenny
I had 3 seperate orders with Amazon this month all were delivered by Home Delivery Network within a week of placing the orders. I think that is a good service and it was free. However I do think they might improve their tracking information pages to explain what some of their terms like "held" mean. It might cut down the amount of calls they get.
18/12/07 @ 13:11
Comment from Mike
I would just like to say how appalled I am by the incompetence of HDN, they have to be the worst delivery company i have ever come across. It started when they told me on the tracking site that they had attemted delivery which in fact was incorrect, I was waiting at the adress at the time the claimed to have tried, they then "tried" delivery the following day with still no sign of my items, then when realising what an un organised company they were i tried to phone them to be confronted with the battle to find a telephone number! All in all this has made me consider never purchasing from Amazon again. Dont use them and pass the message around!
18/12/07 @ 14:07
Comment from Lola
NEVER use this company if you can help it. I have had the most stresfull few days of my life trying to track down my John Lewis parcel !!! After staying in for 4 days, and taking 2 days off work I eventually got hold of the Depot number for Newhaven, and after numerous calls and chasing they evenutally tell me they have got hold of the driver and he has delivered on Saturday ...he has the signature !! ABSOLUTE RUBBISH !!! I have been housebound for 4 days waiting, and NO ONE has attempted to deliver ...I asked the depot to fax me over the signed paperwork, which they did...and yes it has been signed for, but not by me !! I can only assume that A) The driver has delivered to an incorrect address and some random has signed my name OR the driver has seen that a nintendo WII would make a nice prezzie for someone (other than the person I had bought for) ...I am so angry, words cannot descrive the run around I have been given ...and now I am powerless to do anything as far as HDN are concerned, they have delivered the parcel and have a signature ...not thier problem ! CHARMING ...THIS COWBOYS NEED TO BE REPORTED TO WATCHDOG...(Which I am doing) ..I am also going to report a fraud report with the police...AVOID HDN AT ALL COSTS !!
18/12/07 @ 14:55
Comment from MRS M A Brown
Hi I just wanted to share my experience about Amazon and HDN. This year I have done all my Christmas shopping online with Amazon spending in excess of over £1000. My experience was excellent with Amazon even when a problem did arise which incidentally was with a delivery but not HDN but Royal mail. Every gift I ordered was p&P free and all but a few was with HDN, They arrived promptly in good condition and their drivers are well mannered and work very hard to get deliveries to you.
Now Royal Mail on the other hand is next to useless at Christmas. I missed a delivery and they returned it, I went online to have it redelivered at my local post office on the 6th Dec, by the 13th it still had not arrived. After lots of off complaints it finally arrived Saturday the 15th Dec. Second parcel I missed the same as happened again, I am now still waiting for package which should have been delivered Sat 15th Dec.
When my first parcel went astray I contacted Amazon who immediately dispatched a replacement, my emails to Amazon have been responded to within 24 hours with customer service being extremely helpful.
All in all if I had to score with marks out of 10 for Amazon, HDN, and Royal Mail the marks would be as follows.
Amazon 10/10
HDN 10/10
Royal Mail 05/10
I am in no way connected to any of the above companies, just an ordinary house wife who decided to try on line shopping to get out of the hustle and bustle of the Christmas stampede. I will certainly be repeating this for Christmas 2008, and would most certainly recommend without hesitation Amazon and HDN.
18/12/07 @ 15:03
Comment from Martin
Well I'm one of those who has a very low opinion of HDN. Visiting family and friends in Wales I purposly had a delivery from Amazon sent to my parents address so I could see everyone I had bought for and pass on their present. Realising that things are busy for all delivery companies I ordered well in advance and was given a delivery date in advance of my return. No problems thought I, however I didn't know what the HDN service was like.

On their own status page it showed they had taken three days for them to collect the package from Amazon and a further two before they attempted to send out. Finally yesterday they appeared to be delivering as package was checked out of their depot at 9.05 - only to be returned by 18:25, with no explanation, or inidcation of when they will try again. So far today there's no sign of activity on the tracking page.

And the careful plan to hand out present to friends/family who were also back in Wales pre-Christmas is out the window. Meanwhile Royal mail have been happily delivering things all across the country and I've confirmation from everyone I sent to that all was received within 72 hours.
18/12/07 @ 15:19
Comment from ray
one thing is for sure newhaven are in a mess,some one will be looking for a new job in the new year........
18/12/07 @ 19:20
Comment from ray
fao minipeace,hope your dog bites me,then i would take great pleasure in having your dog put down.if your dog is kept in a secure area,ie back yard then you leave the entrance open, not locked, you will be to blame, not us you.
18/12/07 @ 19:28
Comment from john
fao ray

what do you mean about newhaven, i use to work there, it was always a mess

john
18/12/07 @ 20:29
Comment from Mrs B
Order left John Lewis on 16th and arrived today (21st) by HDN. Just a day slower than City Link.
19/12/07 @ 22:40
Comment from Mrs B
oops meant to say 19th
19/12/07 @ 22:43
Comment from Martin
Hi Everyone

Does any one know about BCA Book club Swindon

From searching google ParcelNet subcontract BCA orders to a unknown firm,

Reason why im asking £200 pounds woth of orders have gone missing that i ordered from BCA

BCA customer service are hopeless so i phoned ParcelNet and they told me that the goods have been delivered by a subcontract to my address in Birmingham,No parcel have been delivered to me.

Does anyone know who ParcelNet subcontract to in Birmingham as ParcelNet wont tell me who the subcontract are and i want to raise Hell with them.

Martin,Birmingham
20/12/07 @ 03:03
Comment from Steve @ Oxford
Amazon VS HDNL - what a contest!

OK I ordered late from Amazon - 10th December 2007 - but I've never had an Amazon parcel go beyond a week's delivery EVER.

Here I sit feeling increasingly uncomfortable about a no-show of a Christmas present parcel, so I look into it and find a new kid on the block: HDNL.

Read the comments here and feel depressed - tried their national number and spoke with someone who tells me they haven't received the package from Amazon yet - which, as I know from working within the industry in a distribution company, means that they have it but it's in a huge pile of unprocessed parcels whilst the input monkies eat mince pies and swig lambrini.

Amazon were peace & calm and promise they can send another which WILL arrive (apparently they've invented teleportation) so I'm in a holding pattern currently.

OK, vent over - does anyone have HDNL Swindon's number?

20/12/07 @ 11:51
Comment from Andy
I ordered my items from Amazon on the 7/12 and were dispatched on the 9/12 with an estimated arrival date from HDNL for 12/12. I have been phoning HDNL every day, first on their Customer Service Helpline, then from my local depot since 15/12. Many half-hearted 'we're sorry for the inconvenience's later I decided yesterday that I would go pick it up myself. I spent the whole of today phoning up Newhaven depot asking when I could pick it up, it was not until late in the afternoon that I found out that it had allready been delivered on the 15th but had been left outside on my doorstep in broad daylight right in front of a busy bus stop. I have several issues with this (apart from the fact that I have to accept that it's highly likely that someone had just taken the box and is now going through my sisters Christmas present of The Big Book of Bunny Suicides) 1: When I contacted the depot today and asked them why it was left on my front door step I was told that Amazon has a specific delivery box where I would have to inform HDNL how I would like my order delivered. Correct me if i'm wrong but wouldn't it be more logic to put a box out of sight round my back garden instead of round the front? 2: Why on earth wasn't I told sooner that my package had been delivered, Amazons tracking service stated that it was delivered, I was told by HDNL's Customer Services to ignor this as an error on the deliveres part? HDNL seems to be running a shambolic delivery service. Unless you are prepared to go through the work yourself of finding the numbers for your local depot or constantly checking your front door every hour I can hardly see how they can get most of their deliverys completed successfuly. Thanks to them it seems almost certain that I won't be getting my families Christmas presents or my fathers birthday present that I needed for the 15th before Christmas.
20/12/07 @ 16:34
Comment from David Davies
I've just got two books sent by Amazon on the 9th via HDNL. I have all my Amazon stuff delivered to my work address and therefore ther should not be a problem with finding somebody to sign / accept delivery. As it turned out POD was not even required and they were dumped through our letterbox at 3:28! In the meantime they have been for rides on vans nearly every day. The final straw was when they reported an incorrect address which was rubbish and I blew a gasket. A colleague has has similar problems. With the offices closing for Christmas tomorrow, needless to say we wanted our orders. HDNL couldn't organize a nutroast in a burning hazel forest. They're only half a mile from where I work at most.
20/12/07 @ 16:58
Comment from bill
I placed an order with bargain crazy on 9/12/07. It was shipped on 11/12/07. According to the tracking on the hdnl website the item is "held in container" in blackburn. thanks to this site i called 01254 57243 and the very helpful lady said that it left there on 18/12 to come to iom (where i live). she said that in iom the deliveries are handled by iom post and that the delivery should be today or tomorrow. she said she will also send iom post a query for the outstanding delivery.

so to sum up:

10/10 (so far) for the helpful lady in blackburn
0/10 for time taken to deliver
0/10 overall

what bargain crazy should have done is just bung it in royal mail, since iom post handle all royal mail deliveries in iom anyway. it would have got here quicker and would probably have cost the business less than sending it via blackburn and using hdnl.....

my next door neighbour works for iom post so i will be able to chase it this end if i dont get any joy with hdnl
20/12/07 @ 17:22
Comment from Alison
I'm not impressed by the HDNL service, and this is the last time Amazon get an order from me.

I placed an order for an in stock item on the 9 December, and I'm still waiting. I was given a delivery date of 17 Dec. It's now the 21, and from the tracking information, my parcel has been on a 300 mile round trip.

Amazon informed me they shipped on the 13 Dec. There was no further update to tracking until the 19 Dec, where an updated said the parcel had been sent to Sunderland (nearly 100 miles away). From there it was sent to Oldham (150 miles east of me). Then yesterday it was actually sent somewhere about 20 miles away. There's a vague hope that today it might actually be put on a delivery van so I might actually get the parcel that Amazon PROMISED would be delivered in time for Christmas. However, given the mileage my rather fragile item has done, I'm not holding out much hope for it actually being in one piece.

When I rang HDNL, they informed me that they hadn't received anything from Amazon. Amazon have insisted, in writing, that it was shipped on the 13th. One of them is lying.

Either way, I doubt this present will turn up this side of Christmas. I have waited in the house for the last 3 days and spent god knows how much ringing the HDNL helpline to find out it's whereabouts. I have to go out for most of today now, hopefully my neighbour will be able to take delivery. Either way, I'm so annoyed. This is after last year I ordered a camera a month before Christmas and promised a Christmas delivery to then receive an email on 20 Dec informing me delivery will be 23 January.

Basically, if you want something on time, don't order from Amazon or anywhere else delivered by the HDNL.
21/12/07 @ 08:36
Comment from Tammy
Same problem - order went out at beginning of December, several delivery attempts failed due to "technical problems" at their side, still no parcel.

Call amazon, tell them and ask for compensation. They should award you something for the hazzle.
21/12/07 @ 11:02
Comment from Trevor K
I'm speechless after coming off the phone to HDNL customer services..
My problem with HDNL is that they appear to have managed to send my delivery into thin air.
No trace. Not in depot. Not on van. Not returned. And definitely not delivered!
I have to agree with a lot of what's been said above - basically this is a company that doesn't understand or care about the needs of those whom their customers serve (i.e. us, the public) and reputable organisations like Amazon will eventually suffer as a consequence.
There may be a light at the end of the tunnel, though - HDNL will have a new chief exec - one Brian Gaunt - in the new year. So now we all know who to write to, to define his first and most important task. If he cares of course!
Won't be getting my Christmas delivery though....
21/12/07 @ 11:43
Comment from Trevor
I'm speechless after coming off the phone to HDNL customer services.
My problem with HDNL is that they appear to have acheived the impossible and sent my delivery into thin air.
No trace. Not in depot. Not on van. Not returned. And definitely not delivered!
I have to agree with a lot of what's been said above - basically this is a company that doesn't understand or care about the needs of those whom their customers serve (i.e. us, the public) and reputable organisations like Amazon will eventually suffer as a consequence.
There may be a light at the end of the tunnel, though - HDNL will have a new chief exec - one Brian Gaunt - in the new year. So now we all know who to write to, to define his first and most important task. If he cares of course!
Won't be getting my Christmas delivery though.
21/12/07 @ 11:46
Comment from Trevor
I'm speechless after coming off the phone to HDNL customer services.
HDNL appear to have acheived the impossible and sent my delivery into thin air.
No trace. Not in depot. Not on van. Not returned. And definitely not delivered!
I have to agree with a lot of what's been said above that basically this is a company that doesn't understand or care about the needs of those whom their customers serve (i.e. us, the public) and reputable organisations like Amazon will eventually suffer as a consequence.
There may be a light at the end of the tunnel, though. HDNL will have a new chief exec, Mr Brian Gaunt, in the new year. So now we all know who to write to, to define his first and most important task. If he cares of course!
Won't be getting my Christmas delivery though.
21/12/07 @ 11:48
Comment from Ivona O
Thank God for this website, that's all I can say. If it wasn't for the tel.no. I would be waiting for my parcel till next xmas. The company that sent my order can't get in touch with them and although HDNL claim to have drop a card, they haven't. After calling them myself (using the the tel.no. of here) I may actually get my parcel before xmas, if I get it at the depot myself. Lady in customer service was very suprised that I was able to contact them without the card being issued."That's what GOOGLE is for, love", I replied.
21/12/07 @ 14:27
Comment from Ellie
Ordered Christmas presents from M&S and used nominated delivery day. Always had no worries with M&S before, they used Parcelforce.

Have just had email saying it had been dispatched using HDNL, am now certain it will not arrive even though my father is in all day.

i would however like to be pleasently surprised! Some hope eh?

Watch this space!
21/12/07 @ 15:50
Comment from Ellie
Well bugger me backwards with a banana!

Just phoned Daddy and would you know it 2 lovely M&S packages waiting for me at their house.

i am impressed, this goes against every previous experience of HDN, lets hope this is a sign for the future!
21/12/07 @ 15:54
Comment from Andrew
I won't be using Amazon again until they stop using HDN. I took a day off work and waited in all day with kids who were desperate to go out, but the driver didn't bother turning up and then lied about the circumstances on the tracking info. Probably saw it was an apartment and couldn't be bothered.

HDN told Amazon that he attempted delivery and left a card - both outright lies. This has been entered on the tracking information so Amazon don't ask them why they didn't meet the delivery date. According the tracking info, the driver attempted delivery and got back to the depot within a 10 minute period - would take at least 30 minutes on a Friday night. But there was no card left anyway - why? Because the driver didn't even get out of his van. Lovely bloke to lie about delivering children's Christmas presents.

But I imagine there's a company policy going on here, marking everything that hasn't been delivered by deadline day as 'attempted delivery' rather than 'didn't have time/couldn't be bothered'.

Customer Services phone number 08000 515506 cuts you off at 6pm, no attempt to deal with calls already in queue. The contempt begins when they don't provide numbers on their website - or the depot location - and you have to google them. Friendly enough when you ring the local number, but just pass you over to the 0800 number.
21/12/07 @ 18:59
Comment from Andrew
After reading all the tales of woe on here I had given up hope of receiving my package from amazon in time for Christmas. So, I went into town today and bought a load of substitute presents. When I got back, what was there, sitting on the doorstep? Yes! My package from Amazon! :)

Thank you Home Delivery Network, and a Merry Christmas to one and all!
21/12/07 @ 19:00
Comment from Caroline
I am completely fed up with Home Delivery Network. They have promised several different delivery dates - the first one the item was accidently left at the depot so they promised two days later. Only problem they sent the item back to Holland before then!!! AGGGHHH I've just spent ages on the phone to an unhelpful call centre who tell me to ring Holland despite admitting it's their mistake but there is nothing they can do. Useless.
21/12/07 @ 19:26
Comment from Alison
Update: got home today to find that HDNL had left my parcel in my garden. Thanks for leaving a £200 radio where it could be stolen and in only just above freezing temperatures. I'm only glad it wasn't raining. The exterior box was bashed about, but thankfully internally well packed so the radio was fine.

Still won't be using Amazon again. And both companies MDs will get a snotty letter from me early in the New Year. They couldn't organise a pee up in the proverbial.
21/12/07 @ 19:39
Comment from Cas
my amazon parcels ere dispatched on 19th dec, the one for me sent via royal mail, the other a last minute pressie for daughter by HDNL. Wasn't expecting to see it before christmas especially going on comments here. However it turned up safe today, so thank you HDNL , i'm impressed. My parcel sent via royal mail 12hrs earlier still hasn't arrived By the way I don't work for HDNL
21/12/07 @ 22:03
Comment from B McGinity
I had a delivery of goods due 19th Dec on the 20th Dec. My goods due the day earlier on 18th Dec were not shipped out till 21st and then returned to the Leamington depot due to our address being incorrect. Despite the fact that it was correct the previous day!! My frustation is mainly with Amazon who give you no data or feedback on e-mails. This is the last time I will use them.
21/12/07 @ 22:46
Comment from Very Happy Customer
Just had a parcel delivered by HDNL on the Isle Of Wight. Needed to try to pick parcel up from depot. Spoke to their depot in Fareham THEY WERE EXTREMELY HELPFUL, THANK YOU. They put me in touch with the depot on the Isle Of Wight, THEY WERE EQUALLY HELPFUL, KIND HUMAN BEINGS, WITH LOTS OF CHRISTMAS SPIRIT, THANK YOU. They arranged to deliver my parcel this am, it has just arrived, very efficient. The driver was great, very kind and friendly. THANK YOU!!!!!!
22/12/07 @ 10:55
Comment from Mark
I ordered a Christmas present for my sister from Littlewoods (never used them before) on 7th December and was told to expect my delivery within two weeks, despite the fact that the estimated delivery date online said the 27th December.

Anyway, they tried to deliver the item on the 19th December whilst I was at work and left a card with no parcel number on it. So, I called Littlewoods and asked them if they could leave it somewhere for me the next day as I would still not be at home. They were very helpful and said they would pass this info onto the depot. The next day, I returned home to find another card. I contacted HDNL and was told they had received no such request from Littlewoods and arranged to pick it up from the depot on Saturday 22nd. I was told they would ring me to give me their details as they were not allowed to do so.

So, I waited all day Friday for the phone call, until about 5PM when I rang them again. They simply told me I needed to wait for the phone call and they would hurry the process along by contacting them.

Saturday morning, still no phone call, so I ring them back again. This time I'm told that the depot is closed for collections during the Christmas period and that they will be delivering all their held items over the next few days. I specifically ask if I will receive it that day, and am told "most definately".

So I wait in all day until around 3:30PM when feeling very annoyed, I ring them back. This time I am told that the person I spoke to in the morning should not have told me it would "definately" arrive today, and that in fact it might do but it might not. They tell me that they will contact the depot and get them to ring me - even though they havent managed to do this once so far!

Annoyed, I ring Littlewoods. They are also no help saying that its not due to arrive until the 27th December. I explain that this date has always been showing as the delivery date despite the fact they have already tried to deliver it twice, and they simply say I should contact the depot with my parcel number. They can't give me the parcel number, and one has not been left by the driver, and they wont give me the depots number. So it's 4PM and still no delivery, I decide to search the net to try and find the Depot's number and stumble across this thread, and manage to get hold of the New Cross depot.

The guy I speak to at the depot is most helpful. He explains that the parcel is being held and was never going to arrive today as it was not loaded onto the trailer. He tells me he will personally see to it that it is on the trailer for Sunday delivery. I explain that I am leaving on Sunday for the Christmas holidays and that I need the item before I go at 11AM. He very kindly says that he will tell the driver to deliver my item early and certainly before 11.

We wait and see if this happens, but presuming it does, the depot itself will be the only people who come out positively for me. Littlewoods and HDNL customer service were worse than useless - very polite, but useless all the same.
22/12/07 @ 16:46
Comment from dave
fao Alison

wake up and smell the coffee, do you think packages arrive on your doorstep by flying, no they are in transit, they get handled several times so the packaging will be damaged, plus you lot are moaning about getting parcels, and now Alison is moanig shr recieved a parcel, you just cant win, bad news travels fast
22/12/07 @ 17:24
Comment from john
I had a delivery due on the 18th, I checked the tracking details and I saw that it was picked up on the 15th. All well and good so far.

Now it's the 22nd and the package still isn't here. It's been on and off of their vans every day with no attempt at delivery. After phoning amazon then spending an age on the phone to HDNL I'm still none the wiser as to why they're having a problem delivering, and why they keep sending it out and bringing it back to the depot without even trying to contact me.

The customer service is appalling. There's been someone at home all day for each of the past 4 days and we've had no contact whatsoever from them.
22/12/07 @ 17:27
Comment from HDNL Driver
I work for HDNL and can hopefully enlighten a few of you who are willing to listen.

First of all HDNL is not a courier service.There is a big difference in price,flexibility and capacity between a courier and a delivery service.A courier has much less to do in a day than a delivery driver and can therefore spend more time on each delivery,resulting in a better service.At a cost.For example,a courier may only have 20-40 deliveries to make in a day albeit at specific times,whereas a delivery driver can easily have between 100-200 so timed deliveries are just not possible.There is only so much time in a day(with laws governing driving hours).In real terms its probably the difference between you paying say £3-4 for delivery and £10-15.It also means that saturday deliveries are only attempted for companies willing to pay a premium to HDNL.


HDNL is made up of what used to be White Arrow and Business Express.I am not very familiar with the White Arrow side of the business but have a good knowledge of the Business Express side.

Most people here seem to have problems concerning communication with the call centre.This never used to be a problem as the calling cards used to have each individual depots phone number on but as with any company merger,the guys in charge like/need to save money and this was done away with and replaced with call centres which are basicly a seperate company from HDNL(although under the same business umbrella).Not an ideal situation for giving a personal service.

Parcels do no just disappear thanks to the UPI(Unique Parcel Identity) on them which is the barcode you see on your parcel(yes,some people actually receive them).This UPI contains information listing your name,address,postcode and some information for HDNL to identify where the parcel is from.At every stage of the delivery process,it is scanned.This would normally involve being collected from Amazon/wherever en masse,to the distribution centre,being loaded onto a trunking lorry,being unloaded from the trunker to the local depot,being loaded onto the drivers van,scanned at the point of delivery and finally if if the driver is unable to deliver,being unloaded from the van when the driver returns to the depot.Thjere may be additional scans in between,I have never followed 1 parcel from source to delivery.
As you can see there are a lot of scans to track the pacrel along its way so it is very difficult to lose.However if the parcel arrives minus a barcode and therefore its UPI then it is basicly like posting a letter without a name and address on it.Its still in the postbox but noone knows which one.In a nutshell,if it has a barcode on it at some stage it will have been scanned and can be traced to the last scan so in theory to the last person who handled it(each member of staff handling items has their own identity number which shows on scan histories).

Now from a persoanl point of view I have probably heard every complaint from customers possible.Sometimes they are valid,often not.The most common one is " I was in,the driver obviously didn't knock and just posted a card through".Well,if thats the case the driver just made himself more work for the next day as it will be going back out again(HDNL attempt deliveries twice,unlike most other companies).More likely is the customer nipped out,or wa sin the bath,or the garden,or whatever.Its simply not in the drivers interest to not deliver the parcel.It is actually harder to not deliver one,as it involves more effort.

Cases where people are having problems with "unable to locate" are usually one of the following:
1.They have a housename rather than a number-finding a 10 cm long faded sign(or even better,no sign at all because"the postman knows where we are" in the dark along a 2 mile stretch of road with a national speed limit can be a little difficult.
2.The regular driver who knows where they are is off that day and a relief driver who covers a vast area but has inferior local knowledge to the regular driver is covering the run that day/week.

Most problems arrive via the dreaded "POD" annotation on a parcel.Standing for Proof of Delivery,it strikes fear into the heart of most drivers as they know from the off there will be potential problems.On an average day,depending on the area being delivered to approximately 40-50% of the customers will not be home to receive their delivery.Yet the parcel need singing for to be delivered.Bear in mind that the driver has approximately 3 minutes to deliver this parcel,including the travelling time taken from the previous delivery.So trying half a dozen of your neighbours isn't possible.Each attempt with a neighbour roughly adds 50-100% extra time onto the delivery.You do the maths,it all boils down to time and the service paid for by the company you bought the goods off.

Speaking form my own depots point of view,I know delivering parcels to the customer is taken very seriously and we will bend over backwards to get it done.Drivers often skip breaks and dinner to try and get everything done in a day that starts when most people are still in bed.
22/12/07 @ 17:52
Comment from thomas bennett
been waiting a week for my parcel, cant get through on the phone at all, spent 45 mins on two seperate occasions and still no operator ! can anyone help me i need the reading depot phone number or the phone number for any managers in customer service? this company could not run a bath how are they still in buisness?
22/12/07 @ 22:57
Comment from peter hart
don't even asked the nightmare I have with HDNL- here are some usful emails. they do try and help but mostly its all words and turn out to be ineffectual (I'm still waiting for my package that has been on their vans for 4 days only ever gets delivered back to the depot)

'sheila.grimes@hdnl_co_uk';
'HDNHLC@hdnl_co_uk';
'info@postwatch_co_uk';
'complaints@amazon_co_uk';
'seetledool@sealcommunications_co_uk';
'walter.blackwood@hdnl_co_uk';
'Elaine.Boyle@hdnl_co_uk';
'sheila.grimes@hdnl_co_uk';
'info@postwatch_co_uk';
'walter.blackwood@hdnl_co_uk';
'brian.gaunt@hdnl_co_uk';
'brian.gaunt@salvesen_com'
23/12/07 @ 01:01
Comment from HDNL Driver
I can see hwo frustrating it is trying to contact a depot.This never used to be a problem until the calls were outsourced to a call centre.Previously there were enough clerical staff in depots to answer all the phone calls but since the merger with reality(old white arrow)many were made redundant and there simply are not enough to answer the many 100s a depot would receive on a daily basis at this time of year.Belive it or not,the depot would often prefer you to come and collect also if they are having difficulty delivering your parcel to you.They want you to get it,the driver wants you to get it and it is detrimental to depot performance when you don't.
Its easy to blame the last person in a very long process for you not getting your parcel,assukming all drivers are an inconsiderate neanderthal(you get these in all jobs)and all managers are pen pushing jobsworths but they can only work within the system implemented by those in charge of the company.

I have tried searching for depot numbers and they are hard to find.I can only asume this is intentional to stop depots getting swamped with calls after people get no satisfaction from the non HDNL call centres.If you do find the number for any depot though,they will generally have the number for every other depot in the network.

BTW,we have problems with the call centres too,they often tell customers(persumably under pressure and in an attmpt to pacify annoyed customers) that the driver will be there at a specific time when they do not know the driver,the route,nor where he will be at any time in the day.This causes problems when the driver arrives at the door apparently "late" when there is no timed delivery service even provided by the company.
23/12/07 @ 04:59
Comment from HDNL Driver
Also,having everyone send their Amazon parcels to their work addresses makes it harder for HDNL to deliver them.It is generally easier to find and deliver to a residential address than a commercial one where access and parking can be difficult/impossible,people are often reluctant to sign for someone elses goods and its often in partners/spouses names so they refuse to sign for it. Now I know you will all think"they aren't like that at my work" and "its easier for me to have it delivered to work" but I am speaking from vast experience of delivery 100s of thousands of parcels over the years(100,000s not 100s and 1000s).Making the delivery as easy as possible makes it much more likely you will recieve it on time.This would include having the correct address and postcode on it,preferably it being a non proof of delivery parcel and having somewhere on your property it can be left safely should you not be in.If thats not possible then its just as easy to have it delivered to a neighbours/relatives you know will be in rahter than your workplace.
23/12/07 @ 05:13
Comment from I was a White Van Man
Hi I was a delivery driver for HDNL up till yesterday thru an agency, in the 8 weeks I only failed 52 parcels out of maybe 5000, and those were all POD except 15 which I could not deliver due to snow/unsafe roads.

most of the PODs were items which would and could have been posted thru the letterbox

Just ask at ordering is it coming POD if so arrange with neighbour to take it in, not like one I had that wanted it deliverd to other side of city..
sorry love wish we had time for excursions...

But then again, the number of times I have heard in the last 8 weeks, "No I wont take it, I dont speak to them" or worse

I once knocked on 9 doors trying to deliver a POD before I got a "F'Off you F'ing C*** I'm not taking her F'ing parcel" sorry if you didnt get it that day luv but we dont need that abuse, so is it any wonder when we get to the next one we try next door either side then card you???

Be a better neighbor and maybe someone will take it in for you.
And put a number or nameplate on your gate not on your house where it cant be read from the roadside..

I use amazon regular and have NO repeat NO problems with HDNL
23/12/07 @ 09:42
Comment from Sally
does anyone know if they're delivering today? I didn't hear them knock yesterday but called and they told me they were delivering today. I've been waiting in all day and can't get any answer from any of their numbers. on the tracking thing it doesn't say anything about today. I can't stay in all day tomorrow - it's Christmas Eve...
23/12/07 @ 15:58
Comment from James
It would seem i'm not the only one angry with HDNL! I placed my order over a week ago now from Amazon with an expected delivery time of 3 days. Well 5 days late so far and according to the tracking number my parcel is still 150 miles away! Thanks HDNL another Christmas ruined over here
23/12/07 @ 17:03
Comment from Tracie
I am HDNL's latest victim. They failed to deliver my BT broadband equipment then have the brass neck to accuse me of not being in when I took the day off work and never left my flat. They say it was left with a neighbour but they can't tell me who or what flat/house number. Needless to say none of my neighbours have received the package. Their staff are rude, unhelpful and liars. I intend to take them to the cleaners over this.
23/12/07 @ 18:57
Comment from Alison
Dave - if you think it's acceptable to have an expensive radio sat in your garden all day for anyone to steal, then it's you who needs to smell coffee mate. And I also don't expect a parcel with fragile written on it to arrived with the box shredded. I smelled the coffee long ago - these guys are muppets and I won't use them again.
24/12/07 @ 09:39
Comment from Jenny, another HDN victim
Why is reputable company such as John Lewis using such an obviously incompetent courier? I ordered an item online on Dec 19th with delivery by 6pm Thu 20th Dec. When it didn't arrive on Dec 20th, I called John Lewis on Dec 21st to be told it was in transit and would definitely be arriving that day. The delivery address was my office (which is manned 24 hours a day). Here we are on Christmas Eve and no sign of the parcel. I called John Lewis again to speak to someone who could not telephone HDN - strange how I can do it - but confirmed that the parcel was still in transit. After speaking to HDN, I have been told that the driver ran out of time and did not attempt a delivery. Apparently they were delivering over the weekend, so what happened to my parcel then? Now it is stuck in the Reading Depot and there is no chance of receiving it before Christmas. If John Lewis had said that delivery before Christmas was unlikely, then I would not have placed the order. I get the feeling that John Lewis don't really care and that HDN is run on a shoestring and, as usual, have completely underestimated the seasonal demand.
24/12/07 @ 10:48
Comment from Graham
Well, where do I start... I've been waiting for a package from M&S since it was despatched on December 5th. I ordered it so long ago I never thought it wouldn't make it in time for Christmas. I gave my work delivery address which has a 6ft x 8ft sign with my company name on it (oh yeah, and it lights up in the dark) so it can't really be missed. It's not on an industrial estate either, it's on a residential street about 500 yards from the A23 so access isn't a problem. Having said that HDNL have apparantly tried to deliver 4 times between the 10th and the 20th Dec which is quite amazing and I thank the drivers for their effort. However, they are also pretty incompetent as they have failed every time and "left a card" in a letterbox. I don't know where this is as there's no letterbox at the delivery property. At this stage I would like to add that the property is manned from 6am to 8pm, 365 days of the year and has CCTV so I can pretty much prove that no one from HDN has even tried to deliver. I get no answers from their call centre who just apologise to me every few seconds. They can stick their apologies up their arses, I just want my package. M&S have had to compensate me for HDN's incompetence which they shouldn't have to but seeing as someone in my family is going to miss out on a Christmas present then I thought I should take the compensation. I don't know if HDN will try to deliver this package until the end of time or what will happen. Oh, and I've been told that I'm not allowed to collect it as HDN's call centre wont give out the depot's address for "health and safety reasons". Can any of you HDNL workers please explain how I get my package which you cannot seem to deliver and which I am not allowed to collect?
24/12/07 @ 11:08
Comment from thomas bennett
after a week of trying to get in touch with the 0870 number i sent a really shitty e mail to the director and finally some one got back ! if your having problems on the phone try this number as they answer straight away !

01189 451 184

happy christmas , i hope i never have to use this company again!
24/12/07 @ 12:09
Comment from HDNL Driver
Dave-if its taken back you don't get your parcel.If its left you are unhappy with where its left.Damned if you do,damned if you don't.As I have said before,drivers operate on very tight time constraints due to high targets compared to other delivery firms.

Jenny-HDNL are not couriers,they are a delivery company.John Lewis use them I would imagine because of the tracking system offered and the price per package.A driver can only work a certain amount of hours by law and at this time of year this can easily run out.Weekend working still doesn not guarentee all parcels will be attempted if there are not enoguh bodies to physicly do it.

Graham-no idea why you haven't had your parcel but can shed some light on why you have "been carded".Every parcel loaded has either to be delivered or a reason entered into a hand held scanner as to why it hasn't before returning to the depot.The options available for failure to deliver are very limited and that is one of them.
24/12/07 @ 19:22
Comment from herbert edwards
I work in one of HDNL's Traffic Offices controlling the big stuff. When i get a trailer from Amazon or Tesco or indeed any outside company, it is moved on to a sort centre as no.1 priority. My part of the company do not do Home Deliveries, we just move parcels from sort centres to parcel depots. It has been a hell of a peak period for my Drivers and we will all be saddened to hear that our work is not appreciated. We are sorry we are not sucseeding.
24/12/07 @ 23:42
Comment from george
I head they are delivering today, xmas day

George
25/12/07 @ 10:28
Comment from Still Waiting
Have had HDNL deliveries OK in the past. Drivers always friendly & OK.

This time not. Order from Amazon, said delivery by 24th.
Dispatched 20th estimated delivery 21st.
21st 16:00 arrives at depot
22nd 12:13 out for delivery
22nd 12:26 arrives at depot !
23rd (Sunday) nothing
24th 09:32 out for delivery
25th still out for delivery
26th still out for delivery

Wonder what's going to happen tomorrow?

So, no presents for my Dad or nephew - and I probably could've collected them on Friday evening.

26/12/07 @ 16:41
Comment from HDNL Driver
Re:Still waiting


Dispatched 20th estimated delivery 21st.
21st 16:00 arrives at depot
22nd 12:13 out for delivery
22nd 12:26 arrives at depot !- This is a saturday hence overtime and not compulsory working
23rd (Sunday) nothing-As above
24th 09:32 out for delivery-Couldn't say,maybe problems with your address if they didn't attempt it.Drivers have to have a good reason for not delivering something on christmas eve.Personally I brought 3 parcels back.One was for a firm closed for christmas(why bother having it sent there?)and the other 2 I attempted again later in the day(I am not obliged to do this)but they still weren't in.I was quizzed about why they were not delivered upon returning to the depot.
25th still out for delivery-Christmas day,driver may want to have the day off.
26th still out for delivery-National B/H

Some drivers start back on friday 28th ,the rest will be monday 31st.
27/12/07 @ 16:50
Comment from HDNL Driver
BTW-to all drivers awaiting the new scanners in the hope they will be better than the old ones.Prepare to be very disappointed.Constant breakdowns/resets,approximately 2-3 times as many pages to go through per delivery,slow scanning(I have scanned 400 envelopes on an old scanner in the time it took a driver with a new one to do approx 120),more information needed to be inputted by the driver and slow downloading times upon return to the depot.The battery doesn't have the capacity to last a full days work either.Its adding approximately 30-45 minutes onto the days work for no extra money. On the plus side,the customer only has to sign now,no longer needs to print.Oh and they are in colour.Not much of a trade off.
27/12/07 @ 16:57
Comment from nobby
HOME DELIVERY NETWORK ARE ALL INCOMPETENT MONKIES!
27/12/07 @ 18:52
Comment from paul reid
Found my parcel today, In the shed, god knows how long its been sitting there. The monkeys didnt even leave a card to tell me

muppets
28/12/07 @ 13:09
Comment from Chris
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of hard work to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate (specally in village)the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
28/12/07 @ 20:40
Comment from Chris
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of hard work to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate (specally in village)the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain..... PS: Nobby & Paul xxxx oxx
28/12/07 @ 20:45
Comment from Chris
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of hard work to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate (specally in village)the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain..... PS: Nobby & Paul I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? (I bet they did)
28/12/07 @ 20:51
Comment from Chris
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of hard work to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village"the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
PS: Nobby & Paul
I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? "I bet they did"
28/12/07 @ 20:53
Comment from Chris
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of hard work to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
PS Nobby & Paul
I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? "I bet they did"
28/12/07 @ 20:55
Comment from Chris
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of hard work to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
PS Nobby & Paul
I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? "I bet they did"
28/12/07 @ 21:03
Comment from Chris
Comment to Nobby and paul.
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of hard work to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
PS Nobby & Paul
I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? "I bet they did"
28/12/07 @ 21:05
Comment from Chris
Comment to Nobby and paul.
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of HARD WORK to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes. It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
.for the 2 comments above.
I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? "I bet they did"
28/12/07 @ 21:08
Comment from Chris
Comment to Nobby and paul.
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of HARD WORK to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.
It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
comments above
I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? "I bet they did"
28/12/07 @ 21:11
Comment from Chris
Comment to Nobby and paul.
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of HARD WORK to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been 1 to 1 and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop slagging the drivers off for your mistakes.
It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
28/12/07 @ 21:13
Comment from Chris
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of HARD WORK to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been one to one and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop bad mouthing the drivers off for your mistakes.
It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....
comments above
I bet your 2 old men with nothing better to do. Did your wives "by any chance" buy you the computers? "I bet they did"

28/12/07 @ 21:16
Comment from Chris
I work for HDNL and cover 43 villages and 2 towns its taken me approx 5 months of HARD WORK to know NEARLY every house or cottage. My problem is his: if every house or cottage had a visable number or sign on the gate "specally in village" the time i would of saved for that day would of been one to one and half hrs and all parcels would be delivered. so for future reference buy a sign for your cottage and stick it on your gate and stop bad mouthing the drivers off for your mistakes.
It'll cost less than 5 pounds for a sign, cheaper than the phone call you make to complain.....


28/12/07 @ 21:18
Comment from HDNL Driver
Hi Chris,do you work for HDNL?;) This posting is a little buggy eh?:)
29/12/07 @ 07:32
Comment from Darren Nugent
Well this isnt filling me with any confidence :D

Just bought an LCD before Xmas from Amazon, and its being delivered (or estimated) for around the 7th Jan. Have yet to have a phone call from them, although checking the tracking system, they have only been notified by Amazon to pick up the parcel, and considering that HDNL Driver said that most drivers arent back til the 31st, i guess it wont be til middle of next week anyway.

Obviously, every company has its problems and fair share of idiots (workign for Jaguar i know this first hand) but this seems a really bad situation for this company, and seems poorly organised. Not the drivers fault, so people should cut them a little slack.

Darren
29/12/07 @ 08:47
Comment from Phil
Why is my package still in a container in Wembley? Received at depot 19/12. Estimated delivery 21/12.
21/12 Put on vehicle at about 9.00am. Same day received back at depot at 18.11 (Carded!!!!).
24/12 Put on vehicle at about 9.00am, Same day received back at 16.57 (carded again!!!) and "held in container".
We had 3 people in the house all day both days waiting for the package, no one called, no card put through door. Address is clear and correct,clear number on the house - can't miss it, never had any problem before. So what's gone wrong this time???
Amazon apologised (email response to my complaint 24/12 19.00)and said it would be delivered within 2 days but hasn't arrived. What is HDNL doing about it????
29/12/07 @ 09:11
Comment from Sara
I've visited this site previously in order to get the telephone number for this shower of sh*t company and have had to yet again so thought I would add my comments too :)
Yet again, I've called and spoken to a rude customer service advisor who couldn't tell me anything about the two parcels I'm waiting for. It's laughable.

WHY are more and more companies using HDNL?! The service is absolutely appauling!

I have had problems with EVERY order delivered by them, one order never even arrived - it somehow 'went missing' after the first delivery attempt, I do wonder if the driver delivered it to his home address instead of ours because it was never found?! HMM!

I've had to put up with deliveries from Home Delivery Network when I've ordered items from Amazon, Topshop, Burton, (and others from the Arcadia group) and Boots.

One occasion I had two Boots orders, they delivered them to a wrong address, to '40' instead of '400' Idiots! and they refused to collect the item from the naughty person who knowingly signed for someone elses packages! so I had to wait another two weeks for my order to be dispatched and delivered.

I've had orders sat in the local depot take an additional 5+ days to be delivered, which irritates me greatly when I have paid extra for express or next day delivery. It's just not acceptable.

The drivers often DO NOT leave a card to say they have attempted a delivery, either they cannot be bothered to write one or they must be magic invisible cards which only HDNL Drivers can see!

I would be more than happy to pay higher delivery charges if retailers gave other courier options.
I would never choose HDNL if I had an option, the service is 100 times worse than that from Royal Mail but HDNL service is ALWAYS without fail, poor! at least Royal Mail do get it right some of the time!

Each time HDNL deliver (OR NOT!) I make a point of complaining to the retailer about the poor service, hoping that others do the same if they too receive poor service. I hope retailers stop using HDNL or at least offer additional courier options!
29/12/07 @ 13:19
Comment from ray
tgwu stop taking the piss out of your members
30/12/07 @ 01:30
Comment from HDNL Driver
Sara,its funny how the customer always assumes its the driver who has stolen/damaged/lost their parcel.They are the last person in a process where it is handled many times and are the least likely to do any of the ablve as they are the most accountable and easiest to trace back to any wrongdoing.Every parcel the driver has,has its own identity number and is logged to that driver. I get sick of customers accusing me of damaging their box or thinly veiled insinuations I have stolen a parcel that hasn't even come into our depot yet. Bear in mind that these drivers are people doing a job.They do not design the system nor have any control over peak volumes. They also have a legal right to be protected from verbal and physical abuse(I have had both) so those of you wanting to give the driver a peice of your mind might find they turn arouind and put your parcel back on their van as I have before when receiving abuse from customers.
30/12/07 @ 05:42
Comment from GeorgeGeorge
Sara,

look love stop moaning, put some batteries in your door bell for starters, and answer the door when the driver knocks, rather then taking 2 hours to get to the door.
30/12/07 @ 10:27
Comment from Anne Onymous
To call HDNL staff monkeys is a real insult. These poor things have done nothing wrong and It's a gross injustice to blacken their name in this way. Monkeys really do not deserve this. I'd like to know what some people have against monkeys!
30/12/07 @ 11:21
Comment from HDNL Driver
I've tried to help but most here don't want any,just a place to practice the British national pastime-moaning. My last post as I am just wasting my time.
30/12/07 @ 12:27
Comment from GeorgeGeorge
Anne Onymous

I bet your one of the ones who order something and leave a note on the door saying please deliver to my mums 50miles away...you dont have a deliver driver each.
30/12/07 @ 18:11
Comment from Sara
I am well aware that the driver is not the only person who handles my packages, but the driver is the person who is responsible for getting my package from the depot to me at home.
I have never once been rude to a driver in any way, nor do I leave silly notes for them - I wait in at home for my parcel to be re delivered after missing the first attempt (because err I wasn't aware it was being delivered!), after speaking to the call centre anyway to confirm it will be sent out the next day, only for it not to arrive and phone again to be told it wasn't even put out for delivery, to be told I have to wait in another day, only for it again not to arrive. I speak to the call centre again to be told, there is no record of my parcel number and no record of a parcel for my postcode. Wow. I must have imagined a parcel, or it got stolen, wiped off the system, whatever.
I've never had a parcel go missing with anyone else.
Not even Royal Mail have managed to lose a parcel I've sent or received and I've used RM a hell of a lot more than HDNL.... This crap about the postman knowing where we live as it's his usual route, most of my parcels via RM re delievred by different van posties and they find us ok. So that is nonsense. Same with Citylink, DHL - they never seem to have a problem.

I do not have a doorbell but I can hear a knock at the door I do not have a problem with my hearing.

It's funny that I don't seem able to HEAR only HDNL drivers knocking at the door and it's funny that I don't seem to be able to SEE a HDNL Missed Parcel Card, isn't it? ... I mean, I can see all my post and Royal Mail Missed Parcel Cards.
So I'm guessing I didn't actually miss the driver knocking, because he never actually showed up, otherwise he'd have left a card.

Is it really so taxing writing a few digits on a piece of card?!

30/12/07 @ 20:56
Comment from Jason Chan
Hey, I've just ordered Guitar Hero 3 from amazon and it'll be delivered via HDNL, do you think it will come? the delvery ESTIMATE is the 2nd of January. And I live in Chesterfield, UK
30/12/07 @ 22:38
Comment from Anne Onymous
GEORGE GEORGE

That's right - well actually she lives 70 miles away. Although sometimes, rather than redirect them there, when I pop down to the shop, I leave a message for the delivery man to call back later as I am a very busy person, and you people are paid to deliver the goods.

My doorbell is disconnnected, and the door knocker has a muffler on it. It gives me a headache when people bang it. I have sealed up my letter box because I get so much rubbish put throught it. Do you think that is why I never seem to receive those "cards" that you talk about? I don't have a number on my door - all the neighbours do, so why should I bother? It's a simple process of elimination. If one side is 27 and the other is 29a, what's the big problem?

I always give the on-line stores a false post code, if any at all, because I like to protect my privacy.

I really don't know what you drivers bleat about. Don't they give you people Sat Nav things, and pocket computers and mobile phones? Can't you buy them yourselves, you earn such good money?

This HLDN company isn't up to much, is it?

Anne

31/12/07 @ 10:41
Comment from Alex
I have to say that so far, although problematic my dealings with HDNL have been pleasant enough.

I wasn't expecting my parcel, according to amazon, until the 3rd. So on the 28th a delivery was attempted but missed, I was working (incidently for people who say don't order things when you can't be in... how does one manage that when you work 9-5?) but there was a good chance my housemates would be. However, I recieved a card so was quite happy to wait for the next working day which according to the card would be Saturday.

I called on Saturday and they said my parcel wasn't going to be delivered that day as it wasn't eligible for weekend delivery. Well I didn't pay for the delivery so I guess I won't complain.

Today I called to see if they had an estimated delivery time and was told it hadn't been put on a van today but they could a)get it delivered to a different address on Wednesday b) see if they could get it on a van today or c) come and pick it up. They said they'd call when they knew anything. Well I waited 2 hours and in anticipation of my lunch break called them back. Was told it couldn't be put on a van and they were pleasantly apologetic about not getting back to me sooner.

So the outcome, I'll be going to pick my parcel up today with the directions kindly given to me by the nice girl at the depot.

A mess around no doubt but easily solved and helped no end by someone polite on the end of the phone.
31/12/07 @ 11:54
Comment from George George
Anne Onymous

You are comedy. you don't have a number on your door - all the neighbors do, so why should I bother? It's a simple process of elimination. If one side is 27 and the other is 29a, what's the big problem? do you think every road is the same? all roads are different 28 might follow 27, 26. Do we have phones? yes but do you think I'm wasting my credit chasing your parcel? do you think we have time to track down a poor address on every package? no we dont, as for leaving a note saying to come back you can jog on, the area we cover means by pm we are 30 miles the other side of town so we cant come at your call. so be realistic love.
31/12/07 @ 14:26
Comment from Chesterfield Driver
Jason Chan-Chesterfield depot will be open on wednesday the 2nd and Amazon parcels are treated as priority deliveries.There is however an unusually large amount of parcels in at the moment and not all staff will be in on wednesday so not all runs necessarily covered but staff are briefed to deliver Amazon/Argos/M&S etc 1st.Normal deliveries will resume thursday the 3rd. What postcode do you live in?Just the 1st 5 digits if you want to remain annonymous.I can try and ask the driver to make sure its attempted,assuming it comes into the depot.
31/12/07 @ 15:48
Comment from Alex
Update: I phoned ahead just to make sure that the depot would still be open... no answer... so I phoned the 0844 number: "oh no, they've already closed... the earliest we can now deliver is Wendesday 2nd".

There was an audible noise of something boiling in my ears. If I tell you that I work 9-5 and then ask if I can pick up the parcel after work TODAY would it not then be prudent to tell me that you are closing early? So... I'm expecting a delivery at work on Wednesday... hopefully not before 9am as the building is closed until then. Maybe I should get up early and camp out. I won't exactly get over time but at least I stand less chance of getting DICKED AROUND!

On the other hand the girl I spoke to was very pleasant and just the right amount of apologetic, but I'm loosing the will to care about that because a) as nice as she seems its not as if I'm going to get a date with her or anything and b) The package contains my sisters Xmas present and my World of Warcraft box set... wrong demographic of geek to be making wait... especially as I've got tomorrow off and its Winter-een-mass.
31/12/07 @ 17:59
Comment from steve
Hey here is a new one to amuse you over the festive period

parcel carded twice ( allegedly as I have no cards here at my house)
but I see from the tracking the parcel left depot and was carded @18:26 undeliverable ( no card at the delivery address)
back to the depot just 13 min later and then carded again 12 mins after that. now I am no expert but that tells me that the driver not only covered the 40 mile round trip from address to depot and back to address in 25 min boy HDN have some fast vans they travel at at least 96 mph thru rush hour traffic around wembley to windsor route

I find this as ficticious as the carding crap
5 days I have not left the house my door bell works perfectly and the house name/number is clearly visible from 200 yrds away.
HDN
Parcel Farce
Royal Fail
and
ooUPS
how many more couriers display the shameful perfomance as the above ?
to all those supposedly HDNL employees
If is did my job as poorly as your company allows its staff too then I would be dismissed and rightly so.

I did all that was required of me I am disgusted that HDN did not do the same..
31/12/07 @ 23:55
Comment from george george
steve

get real, it seems every courier firm you list you have problems with, the service isnt just for steve you know
01/01/08 @ 11:26
Comment from Still Still Waiting
Re: HDNL Driver

I'm not interested in HDNL's internal issues about rostering, Saturday working & overtime. That's HDNL's problem. I ordered something from Amazon. Amazon quoted delivery by 24th Dec, so that's what I chose. I just wanted (and still want, even if it is late) my package.

But...
Why, on the 21st, was the parcel put on the van & then taken off 13 minutes later?
Why did the parcel go out for delivery on the morning of the 24th, fail to get here, but stay out on Xmas Day and Boxing Day?
Why does the local HDNL depot not answer its phone?
Why, when I did contact HDNL, (thanks to the number on this page) did they say they would ring back to arrange collection from the depot but then not bother to contact me?
Why did HDNL deliver successfully (on a Saturday) at the beginning of December, then fail completely at Xmas.

I placed my order 16 days ago. I would have been more than happy to pick it up from the depot. As it is I'm Still Waiting. Say what you like, the HDNL Amazon service is rubbish.

01/01/08 @ 13:16
Comment from steve
Quote from George George

"get real, it seems every courier firm you list you have problems with, the service isnt just for steve you know "

I beg to differ
When a courier company accept payment to deliver a parcel to a designated address within the specified time agreed by both parties they are entering a contract with the customer, the customer has a reasonable expectaion that the courier will endeavour to honour that contract regardless of any other contracts entered into with other parties.

As long as the customer carried out their part of the contract by making sure there was somebody to accept the delivery then the courier has a legal obligation to do the same afterall they accepted payment for the service they offered on an individual basis.
01/01/08 @ 16:49
Comment from Kerry
What a fiasco I've had this Christmas with HDNW.

Items ordered 10.12.07 in time for Christmas? Wrong I'm still waiting.

Delivery attempted 17.12.07 no card left. (childs birthday so there were plenty of other cards!

2nd attempt made 18.12.07 so ring them to ask when was 1st attempt made & could they send item 24.12.07? No problem.

Find I am not working 21.12.07 so rang to ask fo delivery that day instead, Again - no problem.

I waited in ALL day 21.12.07 (nothing to do as daughters party that night & guests arriving following day for Christmas). No delivery. Rang them at 4:15 where is parcel please? You usually come at 11am when I'm at work.
Sorry depot failure the earliest we can get it out is tomorrow Saturday 22.12.07. I waited in all morning & guess what? Yes another no show. Rang them at 11.30am & was told depot has returned to sender.
Why I have arranged 2 delivery dates & you haven't delivered. Can I speak to the manager? This was refused as well. I was told it's out of our hands you need to contact the supplier. Who is the parcel from as I haven't received it to know who it's from.

After much searching I did track down the company but I'm still waiting for parcel. I return to work Monday & we are then back to the same situation that I will not be in if delivery is attempted before 2pm & the depot is a 50+ mile round trip from here. It is so frustrating & I have to put my complaint in writing which will cost me more time & expense. Dreadful customer service.
02/01/08 @ 09:56
Comment from Kerry
What a fiasco I've had this Christmas with HDNW. Items ordered 10.12.07 in time for Christmas? Wrong I'm still waiting. Delivery attempted 17.12.07 no card left. (childs birthday so there were plenty of other cards! 2nd attempt made 18.12.07 so ring them to ask when was 1st attempt made & could they send item 24.12.07? No problem. Find I am not working 21.12.07 so rang to ask fo delivery that day instead, Again - no problem. I waited in ALL day 21.12.07 (nothing to do as daughters party that night & guests arriving following day for Christmas). No delivery. Rang them at 4:15 where is parcel please? You usually come at 11am when I'm at work. Sorry depot failure the earliest we can get it out is tomorrow Saturday 22.12.07. I waited in all morning & guess what? Yes another no show. Rang them at 11.30am & was told depot has returned to sender. Why I have arranged 2 delivery dates & you haven't delivered. Can I speak to the manager? This was refused as well. I was told it's out of our hands you need to contact the supplier. Who is the parcel from as I haven't received it to know who it's from. After much searching I did track down the company but I'm still waiting for parcel. I return to work Monday & we are then back to the same situation that I will not be in if delivery is attempted before 2pm & the depot is a 50+ mile round trip from here. It is so frustrating & I have to put my complaint in writing which will cost me more time & expense. Dreadful customer service.
02/01/08 @ 10:13
Comment from Kerry
What a fiasco I've had this Christmas with HDNW. Items ordered 10.12.07 in time for Christmas? Wrong I'm still waiting. Delivery attempted 17.12.07 no card left. childs birthday so there were plenty of other cards. 2nd attempt made 18.12.07 so ring them to ask when was 1st attempt made & could they send item 24.12.07? No problem. Find I am not working 21.12.07 so rang to ask fo delivery that day instead, Again - no problem. I waited in ALL day 21.12.07. No delivery. Rang them at 4:15 where is parcel please? You usually come at 11am when I'm at work. Sorry depot failure the earliest we can get it out is tomorrow Saturday 22.12.07. I waited in all morning & guess what? Yes another no show. Rang them at 11.30am & was told depot has returned to sender. Why I have arranged 2 delivery dates & you haven't delivered. Can I speak to the manager? This was refused as well. I was told it's out of our hands you need to contact the supplier. Who is the parcel from as I haven't received it to know who it's from. After much searching I did track down the company but I'm still waiting for parcel. I return to work Monday & we are then back to the same situation that I will not be in if delivery is attempted before 2pm & the depot is a 50+ mile round trip from here. It is so frustrating & I have to put my complaint in writing which will cost me more time & expense. Dreadful customer service.
02/01/08 @ 10:16
Comment from Kerry
What a fiasco I've had this Christmas with HDN.

Items ordered 10.12.07 in time for Christmas? Wrong I'm still waiting.

Delivery attempted 17.12.07 no card left. childs birthday so there were plenty of other cards.

2nd attempt made 18.12.07 so ring them to ask when was 1st attempt made & could they send item 24.12.07? No problem.

Find I am not working 21.12.07 so rang to ask fo delivery that day instead, Again - no problem.

I waited in ALL day 21.12.07. No delivery. Rang them at 4:15 where is parcel please? You usually come at 11am when I'm at work.
Sorry depot failure the earliest we can get it out is tomorrow Saturday 22.12.07. I waited in all morning & guess what? Yes another no show. Rang them at 11.30am & was told depot has returned to sender.
Why I have arranged 2 delivery dates & you haven't delivered. Can I speak to the manager? This was refused as well. I was told it's out of our hands you need to contact the supplier. Who is the parcel from as I haven't received it to know who it's from.

After much searching I did track down the company but I'm still waiting for parcel. I return to work Monday & we are then back to the same situation that I will not be in if delivery is attempted before 2pm & the depot is a 50+ mile round trip from here. It is so frustrating & I have to put my complaint in writing which will cost me more time & expense. Dreadful customer service.
02/01/08 @ 10:28
Comment from Mick
I had a failed HDN delivery card dropped through the door 31/12/07,for an item ordered 10/12/07 even though I was in at the time, and no one knocked the door. I found it and rang the customer services dept in Bolton, who said it would be redelivered on wednesday 02/01/08, and I could not pick it up from a depot.I explained I needed an early delivery, as I would be away in the afternoon for some time, and did not want the item (a diary) returned to sender. I have waited in today, at 1200 I rang Cust Serv and was told it was not out today and I had to go and pick it up!I asked to speak to a supervisor but was told that was not allowed, but I would be called back after they spoke to the depot. One hour later, I rang back and was told they had emailed the depot as they were not allowed to ring them themselves!!! When I asked for the depot number I was told this was not given out, or the address!! I was promised another urgent email would be sent. I found the number for Corby on t'internet 01536 268416 commercial road,eldonwall trading est, corby NN17 5XG. I rang them and they explained the depot was not open today, but have arranged that I can go and pick up the parcel on Friday. The depot were very pleasant, understanding and helpful which is more than I can say for the idiots in the HDN customer services centre. They need to get their lies straight before speaking to customers. I do not blame the workers, who are there for a wage, but I do blame the cost cutting management for the circumstances under which they operate. What a rotten shower, I am sure staff morale is not high. To cap it all, on the card it says, putting the customer first.....hilarious. I would rather stick needles in my eyes than use this shower of idiots again. Pathetic.
02/01/08 @ 13:16
Comment from Liam
Have had fun with a Christmas present ordered for me by my wife through Amazon,
Web site reports out for deilvery Friday 28th, out for Delivery 31st December and returned having carded delivery address.
It was being delivered to my work address and no card was left. Contacted HDL today and was told driver said could not deliver as the business was closed.
Strange thing is, this is a hospital and I was working both days and able to see any delivery people coming to the office.
What a wonderful, truthful company. Wonder if they'll live up to their promise of delivering it tomorrow.....not planning on holding my breath.
02/01/08 @ 14:27
Comment from Alex
The final rundown of my story

28/12 - Recieved a card. I wasn't in which is fair enough but then again I wasn't expecting to need to be in until the 3rd according to Amazon. The card said "next working day" for redelivery

29/12 phoned and asked if I was expecting mail. They said it'd be delivered Monday and although I knew I woudln't be in I thought other people would be so I asked them to deliver to my home again.

31/12 asked neighbours to pick up package if needs be before going to work. at 10:30 I called to see if they'd delivered it as the tracker said nothing regarding that day. Was told that my package hadn't been put on the truck but they'd try and get it out still and they'd call back. No call back so I rang again and was told it was no go. I explained that although I was working I could pick it up later and would that be ok? The depot said yes... get home call customer services just to check when the depot closes and guess what? They say its already closed. Arrange to have package delivered to my work on the 2nd.

2/1 - check tracker at 9:30... tracker says nothing. Call Woodford depot to be told that it wasn't put on a truck. At this point I got a little annoyed and explained calmly that it wasn't good enough. Was told to expect a call back and they'd try and get it on a van as soon as possible.
I call back 90 mins later to see whats going on having checked the tracker which shows no activity (again!). Checked the tracker on the HND website however and it says package held. Anyways in the phone conversation we nail down the new address (which soon shows up on the HDN tracker but not the amazon version) and the fact that a manager is going to go and personally see that it gets onto a van.
13:30... get back from Lunch package delivered.

Here's what I did and didn't do folks: At no point did I blame anybody, I was perfectly polite on all but one occasion when I was forceful but still very reasonable. and most importantly... I didn't deal with 'Customer Services'.

Ok some drivers may be idiots and lazy, gonna get that in any job anywhere. Ok some customer service people may be useless... that could be the fault of the systems in place to make things 'run smoothly'. And yes, sometimes people at the depot may not be all that helpful but by being calm they're more likely to like you and help as much as possible.

HND is probably suffering from bad computer programs and bad admin. I'm going to stay away from Amazon and other who use HDN not because of the service, simply because there is a Royal Mail depot down the road and if anything goes wrong it beats having to travel for an hour to visit the HDN branch.
02/01/08 @ 15:45
Comment from Sara
Lovely! Smoking in the delivery van, blowing it in my face and into my home where my little baby is sleeping.
Ignorant git! At least my package turned up though right? So I should be happy and greatful. Not likely.
I also received a package delivered by Citylink this morning (which actually arrived on time, unlike the package delivered from HDNL, a day late) - Wonderful driver, chatty and friendly... Not trying to kill me or my baby with his second hand smoke.
I won't be moaning anymore because I won't be using any company that uses HDNL to deliver their items, unless they provide a good enough service!
03/01/08 @ 12:22
Comment from shanef
Just had the "pleasure" of dealing with this company for the first time!

I have spoken to around 5 or 6 different members of staff and each time been told something different.

Can not believe a company as big as BT use these jokers.

The parcel is 2 days late, yet when I speak to the depot its like I'm incovieniencing them!!

Chris - the fact you are a driver for the company and post negative comments at your own customers for me somes you amatuers up!!
03/01/08 @ 13:07
Comment from shanef
Just noticed some other drivers have also posted.

Have to say what chance do the company have when they've got drivers who just can't be @rsed to work out a door number!
03/01/08 @ 13:13
Comment from helen
Home Deliver Service is great! They were due to deliver my parcel at work on Fri before xmas, unfortunately we had closed early. It took one quick call to the depot to locate my parcel and it was ready to be collected when I went 30 mins later. Lovely people! Wonderful service!
03/01/08 @ 14:43
Comment from Chesterfield Driver
ShaneF-Common sense says you put a number on your door.On some streets whole blocks of houses have had new UPVC doors and rarely put numbers on them(maybe the screws invaildate the warranty,who knows?).Experience has taught me to roughly guess where a house will be,even with 1a.1b.1cs etc,not wanting to have the number 13,randomly chosing any old number that bears no relevance to next doors'.All this can be sorted with simply putting a clearly visible(form the road,not 10cm away)number on your door.When asked why they don't have one,some people even reply"I don't want anyone to find me".Classic.


Sara-as has already been said HDNL aren't couriers.Couriers generally have less to do so might actually have the time to chat to customers,unlike our drivers.


Liam-havng your parcel delivered to a hospital isn't the best idea.Its one of the hardest types of premises to deliver to(along with universities)as they are often sprawling complexes full of people who don't want to sign for someone elses parcel.Parking is also often an issue.We don't have passes to park where we like and are personally responsible for any fines/tickets.Nor are we provided with petty cash to pay for parking either.
03/01/08 @ 15:54
Comment from Justine
I had a parcel which was collected on 19th Dec by a HDN Driver (service was excellent) to be delivered to dabs. I've used HDN before with no problems. But now reading some of these comment i,ve got my fingers crossed that the parcel reaches its destination.

21/12/2007 15:40:24 Blackburn Depot Received
22/12/2007 01:04:28 Preston Depot Unable to Deliver
24/12/2007 10:15:39 Preston Depot Held in container
04/01/08 @ 00:03
Comment from Rob
More woes from HDNL : I ordered from Dabs with Next Day Delivery. 3 days later - no parcel. On the 4th day they claim to have attempted delivery at 6.34AM and carded me - a blatant lie. Both myself and my wife were at home and there was NO CARD.
Very disappointing from Dabs. I have ordered from them many times before and had no problems when the courier was Royal Mail or Amtrack.
Avoid Home Delivery Network like the plague.
04/01/08 @ 09:55
Comment from John Gifford
I came to this web site as I was due a parcel from amazon today and, as we live in a rural area which is difficult to find, I was looking for the number of my local Home Delivery Network Depot. A black mark here - the numbers are available from directory enquires so I believe HDN should publish them on their web page (and save me the fee to obtain the number). Right, having got that out of the way - when I rang the Depot I was answered by a helpful, pleasant and intelligent person and we agreed that if the driver did not deliver (as I have said - we are difficult to find) she would arrange for my parcel to be taken off the van when the driver returned to enable me to collect the parcel from the Depot the following day (Saturday). I had just put the phone down when the driver arrived with the parcel - Perfect! So no complaints from me and I thought in fairness I should leave something positive here as most delivery drivers just give up. This driver did not - Well done the Aylesford Deport of the Home Delivery Network.
04/01/08 @ 11:23
Comment from Not Waiting but Still Unimpressed
So, I finally got my parcel but what appalling service.

Spoke to HDNL, said don't deliver I won't be there. No problem, they said, you can't ring the depot but they'll ring you to arrange collection. They didn't.

Spoke to Amazon, said I'm going away & can't receive the parcel for a few days. No problem, they said, we'll ask HDNL to return it to us & then you can request delivery again after you're back. Amazon emailed me to confirm this had been done.

While I was away Amazon emailed to say HDNL had delivered, left on doorstep, when I had told them both I wouldn't be there.

I came home but... no parcel.

My wife went searching & found it in the never used porch of a neighbour (who had been in all the time).

So HDNL ignored instructions from both me and Amazon & left the package, at the wrong address, at a time when they knew I was away. Wonderful.

04/01/08 @ 13:07
Comment from len
just enter home delivery network depots into google and you will find the phone number you need.
04/01/08 @ 16:24
Comment from jacki
My turn to complain!
About a month before Xmas I ordered my OH's present from Amazon. I got an email from them saying it'd been dispatched and would be delivered by HDN. I'd never heard of them but thought it wouldn't be a problem as either one of us would be in or a neighbour would take it in - we've an old lady 1 side and a disabled lady the other both of whom are in all day. Came home the day before it was due to be delivered to find it had been dumped in the front garden - no card, the bag was open, and the packaging of the items box damaged. I then had to spend time and money getting it sent back and refunded. Strangely Amazon chose to use Parcel Force to return it - I wonder why.

So I vowed not to use Amazon or HDN again. But for Xmas I got an Amazon voucher. So I thought well i'll just order a couple of books as they're small so they're bound to just use Royal Mail (as they had done every other time i'd ordered books/dvds). But no, I got a dispatched email saying it was HDN and my heart sank.

Came home today to find they'd tried to deliver and they'd even left a card this time (no number on it though). They hadn't bothered trying the neighbours and had simply returned it to the depot. So I call the call centre and this was my convo:

Me: It says on the card you'll redeliver the next working day. Would that be Saturday?
CC: No, we don't deliver on Saturdays. It'll be Monday.
Me: Oh right, well the depots fairly close, can I pick it up from there?
CC: Not until Monday.
Me: Ok, what times is it open?
CC: I dunno, normal working hours.
Me: So when i'm at work then?Hmmm, ok, can I have it delivered to work? (gave postcode of work addy on the outskirts of town).
CC: No, the depot doesn't deliver to that address.
Me: Ok, what about my other office (5 mins walk from my house).
CC: We can't deliver without a postcode (I know the address but not the postcode).
Me: Ok, can you give me the depots number so I can try and arrange for someone to collect it in the week?
CC: No, we'll have to take yours and get them to call you. It'll be Monday or Tuesday when they call.

Total joke. I shall use Play from now on.

As for Royal Mail, i've never had any complaints. In fact my postman is an angel and will go out of his way to get to my house asap because he knows I have to get to work. And if he's late he'll take it to my neighbours.
04/01/08 @ 17:28
Comment from andy
Are there any other drivers out there getting stiffed by head offices new suprise round restructures???

Im already working flat out for this bunch of moaners, how the hell am I supposed to take on another sector with NO change to my target when I cant handle the volumes I already have!

To any Head Office management reading this...
I hope your enjoying your fat bonus's you got for pushing your drivers to the brink of exhaustion!
If anyone is failing the company its you!!!!
04/01/08 @ 18:29
Comment from george george
fao shanef

do the job yourself and you will see, houses dont run in mumber order in every road, 20 might be followed by 22,21,21a 20a. If the customer doesn't help themselves, ie doorbell working, dogs loose in garden, easy access to house, number displayed then don't expect your parcel, we have other delivery's to make.

FAO sara

hahaha your having a laugh right?
04/01/08 @ 20:48
Comment from Mike
How does this work? Yesterday i had a delivery from HDN. This was an order from amazon. A separate order from amazon which has been outstanding was due to be delivered today by HDN. On checking the status this eve it says undeliverable due to incorrect address. My address has not changed in 24 hours (and im quite sure the labels from amazon would look the same). So how can my address be correct yesterday , but not today?
05/01/08 @ 02:50
Comment from Chris
Has anyone got a phone number for the LLandudno depot in North Wales please? I am now starting to pull my hair out with this company. Three weeks and still not got my parcel!!!!
05/01/08 @ 09:56
Comment from Chris
Well I found the phone number for LLandudno it is 01492 593554 I have just spoken to a man who says he will ring me back. Watch this space.
05/01/08 @ 13:21
Comment from Chris
The man did ring me back and says that my parcel is on the van for delivery today. I wont hold my breath.
05/01/08 @ 14:28
Comment from andy
Are there any other drivers out there getting stiffed by head offices new suprise round restructures???

Im already working flat out for this bunch of moaners, how the hell am I supposed to take on another sector with NO change to my target when I cant handle the volumes I already have!

To any Head Office management reading this...
I hope your enjoying your fat bonus's you got for pushing your drivers to the brink of exhaustion!
If anyone is failing the company its you!!!!
05/01/08 @ 19:26
Comment from ray
fao andy and other drivers,just work to the ten hour target,this biz ex lot will screw us to the core,my depot has lost six rounds at we are at breaking point and peak has gone,i think its high time the union went to the ballot box.
05/01/08 @ 22:31
Comment from ray
a lot of depots have falling union membership,i wonder why,its about time the tgwu and asdaw stood up to the bully boy tatics.
05/01/08 @ 22:37
Comment from Jane
Ordered parcel from Amazon just before Christmas. Followed tracking with HND. Apparently dispatched 27th December by Amazon.
And....wait for it....."attempted delivery...failed...carded".

No it wasnt and no you didnt! I was in all day practically wearing the paint off the door and spy hole peering out for hours waiting for the delivery. (ok so Im neurotic).

In the meantime came across this website whilst trying to find NDN telephone number. My heart sank.

On Amazon's original "its been despatched" email they expected delivery on 2nd January.
No parcel no card. Wore the carpet down a few strands of wool by constant walking to the front door to make sure I didnt miss the delivery.

Rather than go through some of the appallingly bad communication experiences many of you have had with HDN staff I decided to email Amazon.
Received apologetic response and a promise that they had arranged with NDN that the delivery would take place on the 4th January.

Repeat of above scenario with hall carpet getting even thinner.
No delivery no card.

Checked on NDN site - no entry after 'carded' on 28th December.

Gave in and phone NDN today - nice lady said it will be delivered on Monday.
Why do I still have a nagging doubt.....so....

Phoned Amazon got nice lady in Phillipines. The phone line was appalling but after some considerable repetition, on her part and mine, she was able to convey to me that NDN have said that my (rather large and expensive) parcel er.......has gone missing - apparently they've searched high and low for it in the depot. Did someone earlier say 'parcels dont just disappear'?

So Amazon are sending a second expensive parcel to me.
I asked for it to be via Royal Mail and was told that because there has been a problem they will send it First Class post but that this is random ie sometimes with RM and sometimes with HDN - (obviously depends if Mars is in conjunction with yer anus).

I wait with baited breath. Havent yet had a confirmatory email from Amazon re our telephone conversation so Im ordering a new hall runner.

ps also waiting for a small and inexpensive parcel to come from JLewis...........why oh why do they use NDN?




06/01/08 @ 01:27
Comment from Jane
Ordered parcel from Amazon just before Christmas. Followed tracking with HND. Apparently dispatched 27th December by Amazon.
And....wait for it....."attempted delivery...failed...carded".

No it wasnt and no you didnt! I was in all day practically wearing the paint off the door and spy hole peering out for hours waiting for the delivery. (ok so Im neurotic).

In the meantime came across this website whilst trying to find NDN telephone number. My heart sank.

On Amazon's original "its been despatched" email they expected delivery on 2nd January.
No parcel no card. Wore the carpet down a few strands of wool by constant walking to the front door to make sure I didnt miss the delivery.

Rather than go through some of the appallingly bad communication experiences many of you have had with HDN staff I decided to email Amazon.
Received apologetic response and a promise that they had arranged with NDN that the delivery would take place on the 4th January.

Repeat of above scenario with hall carpet getting even thinner.
No delivery no card.

Checked on NDN site - no entry after 'carded' on 28th December.

Gave in and phone NDN today - nice lady said it will be delivered on Monday.
Why do I still have a nagging doubt.....so....

Phoned Amazon got nice lady in Phillipines. The phone line was appalling but after some considerable repetition, on her part and mine, she was able to convey to me that NDN have said that my (rather large and expensive) parcel er.......has gone missing - apparently they've searched high and low for it in the depot. Did someone earlier say 'parcels dont just disappear'?

So Amazon are sending a second expensive parcel to me.
I asked for it to be via Royal Mail and was told that because there has been a problem they will send it First Class post but that this is random ie sometimes with RM and sometimes with HDN - (obviously depends if Mars is in conjunction with yer anus).

I wait with baited breath. Havent yet had a confirmatory email from Amazon re our telephone conversation so Im ordering a new hall runner.

ps also waiting for a small and inexpensive parcel to come from JLewis...........why oh why do they use NDN?




06/01/08 @ 01:29
Comment from Chris
Well my parcel did not arrive, however the man I had spoken to in the depot rang me and said he had my parcel there and I could pick it up. So I drove to the depot and collected my parcel. Written on it in large black letters and numbers it said to phone my home number for directions, and even though the tracking showed that it had not been delivered due to not being able to find me, they did not ring me! Anyway, I now have my parcel the only problems is that it was a pure wool item and due to the fact that it has been sitting in a damp warehouse or van for so long, it now stinks of damp! I will be returning it for a refund. So what a Huge Waste of Time and Effort it was in the first place. Karen Millen, why on earth do you use this useless courier service?
06/01/08 @ 11:16
Comment from Chesterfield Driver
Ray-we are having a restructure too.Only losing 2 rounds but already lost 9 last year which gave everyone else roughly 15% more work on a daily basis before peak volumes hit.With the extra christmas work we had around 50-60% extra work per round from the end of September.
According to a lot of the people on here though,all the drivers are lazy good for nothings who deliberately don't deliver parcels.If rounds were actually manageable in the timescale dictated by the company most of these complaints wouldn't arise as they seem to stem from "Unable to Locates" which is uaually down to agency or relief drivers who don't have the same local knowledge.

The problems lie at the top of HDNL(not NDN) not the people who get all the flak,being the face of the company.
06/01/08 @ 13:21
Comment from Jane
Yes it should be HDN - sorry about that - NDN means something else (to me at anyrate).

No I dont think all the drivers are lazy good for nothings, Cheserfield Driver. If there are such failings in a company look to the top.
06/01/08 @ 14:31
Comment from Chesterfield Driver
Jane-as you are having another parcel sent out and have the depot number(or was it the call centre?)your best bet is to give them a ring.They can give you more info then or even hold it for you to collect if that suits you better.In my depot we get peoeple calling in all the time so I can only imagine it being a problem with the call centres.

As for your other parcel going missing-the tracking number on it tells them exactly who handled it last so don't let them fob you off with saying its simply lost.If you have this number,the depot can search its history(the call centre can too but the depot will probably be more helpful)and see where it was last scanned.There is also a facility to trace any parcels that have been attempted at your postcode in the last week/month/whatever so if you don't have the tracking number this is a useful peice of software to find it.
06/01/08 @ 15:31
Comment from andy
Its a 10 hour day for us drivers from tomorrow!
06/01/08 @ 19:20
Comment from bill
andy what do you mean by a 10 hour day
06/01/08 @ 20:23
Comment from x driver
From x driver of HDNL

Basically any driver with too much work "cowboy" things, this means that if they dont complete their delivery's they scan the parcels as card left which means the customer is out when in actual fact no attempt to deliver was made, this also this means the driver gets paid. so anyone with a tracking status as card left shown probably means the driver ran out of time.
06/01/08 @ 20:59
Comment from Chris M
John Lewis are using this company and, like numerous people above, a parcel I ordered from them for for next day delivery via HDNL,has been stuck in the depot used by John Lewis since Friday not going anywhere it seems. John Lewis can't help,and they don't seem to know what's going on. They can't contact HDNL on a Saturday because there's no one in the office to deal with problems! End result my sons birthday present did not arrive in time for his birthday and it seems may not even arrive on Monday. In view of the comments posted above I don't hold out much hope of ever seeing it!! What an outfit.
06/01/08 @ 21:11
Comment from ray
x driver have you ever worked for us,the ten hour target is set on every round although some depots only go to a nine hour target,so if you ten hours is 130 just take them out leave the rest,in the depot,not fasley carded as you suggest,the company or depot manager will not let this go for to long,before reinstating old rounds,they will push the limits all the time,stick to your rights the round target only no more.
06/01/08 @ 21:18
Comment from ray
tomorrow will be a farce for hndl,sorry for those still waiting for their parcels,it will be a long week........
06/01/08 @ 21:25
Comment from pissed off
I am waiting for a delivery from hdnl, after reading some of the comments by drivers, and staff i am dusgusted. I couldn't give a flying fuck how many hours you have to work, or for what rates. You choose to work for this pos company. Live with it and do your jobs properly instead of being lazy cunts. Do you think its 1 or 2 people complaining??? NO it fucking isn't. Type in to google Home delivery network complaints. Its not 1 or 2 its thousands. This company is an absolute joke.
I will not be using any company that uses HDN in the future. If things carry on the way they are going hdn will loose a lot of contracts, and you wont have to worry about beeing over worked and underpayed. With any luck hdn will go down the pan.


07/01/08 @ 12:33
Comment from andy
To P***ed off You are one of the only customers that I hope has had your parcel stolen by a dodgy night sorter! We dont give a flying f**k about YOUR delivery, ha ha. We will NEVER go under because there is no one else out there who can take the volumes we do and if you google all the other delivery companies like DHL, City Link, UPS, Parcel Force you will find they have just as many complaints about exactly the same things so ponder on that while you pointlessly wait for a delivery that I hope is not coming.
07/01/08 @ 15:25
Comment from Chesterfield Driver
Re:Pissed off

What a pleasant individual you are.I really hope you get your parcel this century.

When we chose to work for this company things were very different to how they are now.If we leave,you think our replacements will not have any semblance of when they are being taken advantage of and work overtime on a daily basis for free?Our day starts anywhere from 5am-7am so these drivers who are putting parcels as carded at 6 in the evening when they haven't been attempted have already probably worked 10-11 hours already.We are supposed to do 8hours(plus half hour dinner) and have 20 minutes of breaks in that which most skip to get things done.Drivers in our depot worked 7 days last week after a busy christmas period to try and get peoples parcels done but obviously we are all lazy.
07/01/08 @ 15:31
Comment from pissed off
to andy.
Are you retarded or something?
Its people like you that make the service bad. From what I have read from some of the staff that have posted on here, you just give the good drivers a bad name.
There again, if you pay peanuts for a service, expect monkeys to deliver. I am not saying ALL drivers are bad, just wankers like you, that are probally illiterate, and have no opertun ity to find another job. When you wake up in the morning do you feel good about yourself, that you can't even manage to do a multi drop driving job propperly without fucking it up?. All I can say is I pitty you as you have no career prospects, apart from beeing a delivery driver...woooohooooo nice one.
07/01/08 @ 15:38
Comment from pissed off
reply to Chesterfield Driver

I am not saying all drivers are the same, but from the many posts regarding cards that havn't been posted, and blatant lies trhat people out when they have been in all day doesn't give your drivers a good reputation.
As i said above you choose to work for this company, you have the option of finding another multi drop driving job. If you are relaly that unhappy beeing over worked and underpayed, do something about it, retrain, find another job. I know sometimes this is easier said than done, family to feed etc, bills to pay. And you get stuck in a rut...at least you know you will get payed at the end of the week/month. If a company gets enough complaints, and looses customers due to poor service from hdnl, or any delivery company for that matter they will sooner or later find a replacement.
My rant above was more about thae fact that some of the drivers are pissing and moaning over low wages, and long hours, is that the fault of the customer who is expecting a delivery?? NO
07/01/08 @ 15:51
Comment from Rob
My saga with HDNL goes on and on. It has been 7 working days now since a Next Day Delivery was despatched. HDNL are telling Dabs that they have attempted to deliver twice. This is a total lie as I was at home on both occasions and NO CARD was left. HDNL will attempt one more "delivery" before sending it back to Dabs. I'm disgusted at their level of service and I implore all good retailers to use another delivery / courier firm. Home Delivery Network are the absolute worst delivery firm out there. Whenever I order something now, I shudder in case I read it has been despatched with those cowboys.
07/01/08 @ 16:10
Comment from Daz
HDNL? Bunch of retards. Having entered the tracking number I was given, it tells me that I have had a card left. Isn't the definition of leaving me a card TO ACTUALLY PUT ONE THROUGH MY LETTERBOX??? Royal Mail manage to everytime.

07/01/08 @ 18:34
Comment from andy
To P*ssed off
I love my job when head office isnt trying to ruin things and I feel for a lot of customers on here but I do love it when some numpty like yourself comes on with all your aggresiveness.
We all know that you are getting no where finding your parcel and all you can do is grumble on a blog which has nothing to do with any of the companies listed and none of our suppliers read. You must be gutted!!!
I will sleep better tonight knowing that your acute O.C.D is eating away at you about your lost delivery.
Sweet dreams.
07/01/08 @ 19:47
Comment from Jay
QUOTE 'e are supposed to do 8hours(plus half hour dinner) and have 20 minutes of breaks in that which most skip to get things done.'

Most skip in order to piss off home early! Not 'get things done' - If that were the case, cards would be left and deliveries made.
Don't make out you're all hard done by. Most drivers seem to be taking the piss.
07/01/08 @ 21:13
Comment from ray
what the likes of pissed off do not get is we never set out to work for biz ex, when most started we was white arrow or reality,biz ex or littlewoods are screwing the drivers,what your seeing is a backlash from the drivers who have every right to protect their income,you may not like it but tough shit.tell me on your doorstep we are monkeys,by the way proof read your own replys first,knob.
07/01/08 @ 22:30
Comment from ray
jay read up on employment law,what we are supposed to do is within eight hours,we are planned for nine or ten hours work every day or more never less.over 70 per cent of drivers will be breaking the law,you seem to know some that have a easy life ,wish them luck.
07/01/08 @ 22:37
Comment from Paul
Reply to Rob.

I have had the exact same thing a delivery from Dabs that is now on its 6th day of not arriving despite paying for "next day delivery".
I took the day off work yesterday as I could see from the tracking on HDN that it was "loaded on vehicle" and dutifully did not move a muscle all day and lo and behold the day comes and goes but no parcel. I check on the tracking and they "left a card". No actually as many of you have experienced they did not. This morning I am livid about it, how dare they claim to have pushed a card through! I live in a small cul de sac ANY traffic is spotted and noticed a mile off I would take a million pound bet that no-one came, I KNOW because I was in ALL day. Then I find this site and read this....

Comment from x driver
From x driver of HDNL

Basically any driver with too much work "cowboy" things, this means that if they dont complete their delivery's they scan the parcels as card left which means the customer is out when in actual fact no attempt to deliver was made, this also this means the driver gets paid. so anyone with a tracking status as card left shown probably means the driver ran out of time.
06/01/08 @ 20:59

Oh great so you (a driver of HDN) confirms what I in fact know... that no-one came yesterday so in fact no card was delivered. I would have far, far more respect if the company/drivers were honest and the tracking said "no time left returned to depot". Yes I would be annoyed but I would realise maybe the driver was extremely busy. Saying you have left a card to contact the depot is just an outriight lie and is utterly disgusting and cannot be justified. And now there is no email or phone number on the website... smart move HDN.
What do I do now?????????
08/01/08 @ 10:08
Comment from AW
HDNL are dreadful at delivering on time. Try tracking on their website and little information is provided. Parcel arrived at depot at 4am and was not delivered that day! Nor the next day - HDNL say perhaps it will come tomorrow. Doesn't inspire confidence. Try calling Customer Services and they seem to know very little - very difficult to get the phone numbers of local depot they don't like talking to customers directly but rather through company who sent goods but Wembley one is 020 8903 2772. Give it a go - good luck!
08/01/08 @ 12:59
Comment from Pissed off too!!
fao pissed off

Totally agree with you, these cowboys need to be introduced to Watchdog, no contact numnber, tracking which is laughable and when i did finally get my parcel the fucker was broken, never again,,,long live royal mail.
08/01/08 @ 14:40
Comment from Rob
Well my order with Dabs has come to an end somewhat disgracefully. After HDNL failed to deliver a Next Day delivery after 7 days, Dabs has recalled the item and told me to re-order it! I would go elsewhere only Dabs are soooo cheap!
Anyway, I have just re-ordered my item again and am dreading seeing who the courier is! Please no, not Home Delivery Network!!!
08/01/08 @ 16:04
Comment from Chesterfield Driver
Jay-on what do you base you assumptions?Anything with a trace of fact?If we start at 5.30am then we should finish from 1.30pm-2pm.The fact that so many people are seeing their parcels being "carded" so late shows that this is not the case.

Here's one for those of you slagging off the drivers for ebing lazy.How about if one of your customers came into your workplace and demanded you stay an extra 2-3 hours extra per day,every day for no extra money just so they got what they wanted.I am sure you would all jump to attention and devotedly do it for the love of the company.Sure.


Until drivers targets are correct some of these problems will keep rearing their ugly head at the customers expense :(.


08/01/08 @ 22:24
Comment from Jay
Slaging drivers off? Have you read any of the comments above?

There are Drivers saying they piss off home early to collect children and saying they falsely state they have left a card when they haven't, to make sure they get paid!
I'd call that taking the piss mate.

When I have to stay late at work, I don't get paid any more, I'm salaried.
09/01/08 @ 09:53
Comment from Sort it!
Thanks guys for posting telephone numbers for HDN, finally after waiting in several days, emails to amazon & phone calls to HDN. Microwave finally arrived, the box is in a hell of a state & you've guest it the item is damaged. Big dent from outside has gone right through into the cavity of the microwave.I've never know a service like it. Amazon can't guarantee future deliveries wouldn't be via HDN.Notice the returns is via DHL Express! Bye, Bye Amazon & Hello Watchdog.
09/01/08 @ 13:39
Comment from Francine
Well I have been reading all the comments on this website and I see where some of the drivers are taking the mick but if they were in the situation they would not take it so lightly.
I have made two purchases from Amazon and HDN delivered one the Friday morning about 9 wow impressed then later on that day there was a card for the second parcel drop through the door no contact number nothing at all they did not re-attemp to deliver the 2nd Parcel the monday morning so I wrote an e-mail to Amazon while tracking my parcel which states it is sitting in the Depot in Wembley. Amazon sent me an e-mail with the telephone number the nice gentleman at the HDN promised to send out the Parcel the following day which is Wed 3:30 pm no parcel I rang up they still did not send out the Parcel and want me tell them when I want them to send it out for god sakes are these people for real? Then they keep pressuring me to tell them to leave it at my neighbours why should they leave it at my neighbours when I am at home. I think some of the people at the Wembley depot is so unprofessional so I am still here waiting on my parcel which has gone astray in the Wembley depot of the HDn
09/01/08 @ 16:52
Comment from Iain TIpping
bought something from amazon, i live in harrogate. HDNL sent it to blackburn. then back to rbistol, waited 4 days then sent it to leeds and eventually to me. and what did they do when i was at work??? that's right folks, leave it on my front door step for 6 hours in the pissing rain on a busy street. it cost £80 quid, it's a miracle it wasn't stolen, the receipt is destroyed, fortunately it's sealed in plastic so it's not damaged. NEVER using HDNL again, not buying from amazon if they want to use HDNL again.
09/01/08 @ 17:05
Comment from Chesterfield Driver
Jay-I have read a lot of them yes,have you?

Drivers pi**ing off home early to pick kids up.Should they leave them on the street?By the time kids need picking up(I am assuming this is from school)then the driver should have finished anyway.Start earlier than most means you should finish earlier than most,not just carry on and finish at the same time as someone doing a 9-5 job.

The driver I think you refer to about saying they have carded when they haven't is suggesting drivers do it.Its one possibility.There is no way you would get away with this for any length of time and in any numbers.Management would pick it up and it would be quickly addressed.We have very limited options on the new scanners we use for why the parcel isn't delivered.There is no facility to enter unique reasons(unlike the old ones that are getitng phased out.If you put the reason for failure in as "Out of time" this gets flagged up at area management level that same day and you are hauled in to explain why you failed on a parcel.They don't seem to understand they are pushing drivers to take out parcels when they have often no chance of delivering them all in the 1st place,so causing these failures.Its bad enough finishing later than you are contracted to for no extra money and then getting bo**ocked for not working miracles.

You say when you have to work late.For many of our drivers this is every day and weekends on top.Another 7 day week looms for our depot.

I don't expect you to give a toss about the drivers but try to see past your own point of view at least.The drivers who have posted on here winding some customers up are venting frustration caused by the job and are very few out of the thousands that work for the company so hardly "most".

09/01/08 @ 17:08
Comment from andy
Im still only taking my target and those parcels are backing up now!
09/01/08 @ 20:13
Comment from Richard
Oh dear, if only I'd found this site before ordering from Amazon!

Have just track and traced my parcel from Amazon to see the following:

Jan 09, 2008 03:26:07 PM SWINDON DEPOT UK Delivered

Well, no one was home today so it wasn't delivered to my house and as I never received a card through the letterbox I've got no idea where it has been delivered.

Oh well, looks like Amazon and HDNL will be getting an ear-bashing tomorrow morning :-(
09/01/08 @ 20:24
Comment from sheffielder
I had a parcel expected on the 4th Jan, had no problem that i wouldnt be able to accept it as i was out and thought no problem, card left states will deliver next working day - no problem for me on monday im off!
Much to my supprise the bloody thing was sent again on a saturday (never thought these companys ever delivered on a saturday unless payed extra) anyway i was out!
So after 20mins on the 0844 5560557 i got through and got it rearranged for today, guess what - never went out and no delivery, got to work at 7pm and phoned again 50mins on the bloody line and no one answered, so tried the chesterfield depot whjere a helpfull lady told me it was at the sheffield depot, called them and the must have gone home early, all i can say is shame on the sheffield depot who cant be arsed to call me (id left my details on the booking) if they couldnt make the delivery, or leave a parcel number on the card or a local depot number, upto now the calls ive made have actually cost more that what ive payed for the item to be delivered.
09/01/08 @ 20:42
Comment from Helen Greenhalgh
AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

sorry right now thats over

i am waiting for 2 parcels

1 parcel arrived as promised Tuesday 8th - with a very badly patched up hole in the box
- product inside badly damaged (dinted)

I spoke to the driver and told him that i am waiting for 2 more parcels one should be Wednesday and the other Thurday - i wouldnt be in at all Wednesday so would it be possible for them both to come Thursday - he asured me that he would personally sort it out for me.
Good good i think
I come home after a rather stressfull Vet related day - and according to the tracking they have attempted delivery of BOTH my parcels and left a card (which i have NO idea where)

SO are my parcels going to be delivered today ?
or tomorow or next week WHEN
10/01/08 @ 09:06
Comment from Jan
Wanted parcel delivered to my work address. Tracked order and found it was sent out on 9/1/08 and then returned to depot same day, no reason given. Rang them on 0845 070 6030 and was told that they don't deliver to hospitals because it's difficult to park and for 'security issues'! (the man I spoke to was very helpful but the system is not!)

Asked if I could collect from the depot which he said was fine. So let's hope it's there when I go this afternoon.

The Cardiff depot number is 02920 779779.
10/01/08 @ 10:41
Comment from Richard
Update on my post on 09/01/08 @ 20:24

I've found my parcel! Was delivered to my next door neighbour (who wasn't around until very late last night). He stopped me on the way to work this morning so I'm a happy bunny now.

Would have been nice to have had a card from the delivery driver to say where my parcel was though...
10/01/08 @ 11:31
Comment from bryan
I ordered from amazon and have unfortunately been given HDNL as my courier.

Yesterday they said they had tried to deliver and left a card twice!! Problem is I gave my work address and there is no way someone (ie reception or stores) would not be in.

Also mysteriously at the times of the supposed failed deliveries the HDNL delivery driver does not show up on our CCTV cameras which covers every inch of our premises, strange huh?

I am now awaiting my delivery again today.

Terrible service!!
10/01/08 @ 11:46
Comment from pissed off
Reply to Richard

How much trouble do you think it would be to write a card out seen as they had to knock at your next door neigbors.
Again you will here on here that the drivers are so hard done by, long hours, over worked, under paid blah blah blah. The drivers will tell you that couldn't give a flying fuck about your parcel, apart from the fact that it helps to pay there wages. Sack all these lazy cunts who can't do there jobs properly. and employ Eastern European labour, at least these guys want to work. unlike the guy that is getting payed to deliver your parcels, or to put a card through the door.
After reading all the complaints regartding no cards, or non deliverys that were supposed to be carded i am begining to wonder if they can even read and write.
10/01/08 @ 12:04
Comment from Carley (HDN Advisor)
I work for HDN answering the phones to customers who would like to rearraeg deliverys. I understand the concept of the customers being angry and there prcls not being del on time. I had a few of my prcl extremely late for del just b4 x mas. One thing you customers must understand is sometimes im on the phone and a customer has had there del on time or even earlier, and you offer them every alternative for del and they no i cant do it. No offence but its like Well y order the item in the first place if you cant accept it all!!!!!! Obviously i cant say this to a customer but thats some times how we feel. Also over the x mas period i had a lady who was the manager of a shop and she was really shouting at me over the fone insisting to speak to a manager i told her the truth which was the manager would only be able to tell her what i was telling her, all the time i was on the fone i was calm with her even tho she was shouting at me. I said to her look ure a manager of a store understanding yourself we cant 100% of customers will never be satisfied and that only about 1% of customers ring to complain and she told me to F**k off and put fone down. The point im tryin to make is when you ring us up sometimes the customers, are rude, swearing, unacceptable of all options, blame us the advisors, none negotiable, shouting, and insistence. My friend even had a customer say she was getting the police on us. You cant always blame the company if you no ure not guna be in dont order, if we offer you del opt and you dont take em why order the item. Just to state im a really calm person and ill let a customer really shout and scream at me before i terminate the call, which i dont have to take this abuse what so ever. So think on before you ring us up and give us abuse. We are not there for that.
10/01/08 @ 18:31
Comment from andy
To p***ed off
It is clear to all that you also can not read and write, ha ha.

I have corrected your mistakes for you and put them in brackets........

How much trouble do you think it would be to write a card out seen (SEEING) as they had to knock at your next door neigbors (NEIGHBOURS).
Again you will here(HEAR) on here that the drivers are so hard done by, long hours, over worked, under paid blah blah blah. The drivers will tell you that (THEY) couldn't give a flying fuck about your parcel, apart from the fact that it helps to pay there(THEIR) wages. Sack all these lazy cunts who can't do there(THEIR) jobs properly. and (AND DOESN'T FOLLOW A FULL STOP) employ Eastern European labour, at least these guys want to work. unlike the guy that is getting payed(PAID) to deliver your parcels, or to put a card through the door.
After reading all the complaints regartding(REGARDING) no cards, or non deliverys(DELIVERIES) that were supposed to be carded i(I) am begining to wonder if they can even read and write.

NOW EVERYONE KNOWS WHAT A CRETIN YOU ARE!!!!
10/01/08 @ 18:50
Comment from george george
fao Chesterfield Driver

Wanna bet about the scanning of carded parcels incorectly? ive been doing it for years and getting away with it, then when the round builds up i get support, I love my job
10/01/08 @ 21:17
Comment from George George
Thick customers dont help themselves.

I delivered a parcel today and the customer had left the bin across her path, blocking the entrance, sod off am i going to move that smelly thing to get her her parcel. Ive my lunch to eat. another one moaned that no attempt was made to ring her bell when she had no batteries, you customer crack me up. thick c**ts
10/01/08 @ 21:21
Comment from Chesterfield Driver
George George-I am guessing you don't have the new scanners yet then.Try doing that with them.Oh and add 30-45 mins on your day with them too because they're absolute garbage.
10/01/08 @ 21:56
Comment from sheffielder
got intousch with my local office, who could'nt give me a reas