Home Delivery Network are just about the worst transport (sic) you can ever get involved with. Before you even think about using them my advice is to seek treatment from your doctor.
You cannot contact them. Their tracking information is useless. I had a tracking number. It showed the parcel sitting in a depot for 4 days. No problem I though I would ring up the depot and sort it out. No telephone number listed. Back to the number quoted on my dispatch note.
Now wait for this.
YOU CAN'T ASK THEM DIRECT. THE ONLT WAY THEY CAN FIND THE PARCEL IS FROM THE NUMBER THE DRIVER WROTE ON THE CARD WHEN HE COULD NOT MAKE THE DELIVERY. HOLD ON THE DRIVER HASN'T BEEN!! I CANT HELP YOU WITHOUT THAT NUMBER.
This has got to be the most stupid way to run any business!!!
You can't contact anyone in HOME DELIVERY NETWORK.
However being in computers for most of my fife it was not a great leap of thought to find the name of the Managing director and then check his expected e-mail address worked. See the BT site for checking mail address, and sure enough this bloke had a mail address.
Off went my mail...result!
No reply from him but the Head of Customer Service sent me a mail back promissing delivery this morning.
And in the words of the song "I'm still waiting"
Why don't you mail them and tell them what you think of Home Delivery Network... Best we can hope is it screws up his mail system for christmas like he has scewed up mine.
Managing Director walter.blackwood@hdnl. you put in the rest
Customer services Elaine.Boyle@hdnl.
please feel free to pass these mail addresses round they have no right to sit and do nothing about this sort of service. Sorry lack of service.
Thank you
23/12/06 @ 12:24
Comment from Nicola Churchill
I agree Home Delivery Network are a joke, before christmas a parcel was sent to me from holland not once but 3 times and on every occasion it was sent back with no reason. Their customer service isn't any better and if you want to find their number you will be searching for a long time as it isn't featured on their web site believe me I searched. DONT USE THEM
11/01/07 @ 12:07
Comment from Shane
Well, I have to somewat disagree with you both. A od service has been provided by them to us here.
In-case you are here looking, this is the phone number they give for tracking and all other enquiries 0870 1545400, however no-one wants to pay a phone call at those rates so search that phone number on here... [search google for saynoto0870 and it will be the first link] using the search feature enter the above number, hit enter and try to choose your nearest Depot. I've used the tracking number on the website and by phone to ask something. My cossignment tracking number has worked a blast, if the parcel/package has no tracking, as soon as it reaches a depot tracking is started. I'm sure that every delivery company, and any company infact, has its hiccups. And for the amount of deliveries they make, I would say that your deliveries are just that, if even big ones at that.
23/01/07 @ 09:10
Comment from Aileen O'Brien
I've been waiting for 5 days for them to ring me to organise when I can pick up my parcel. I've rung them 6 times and I reckon have spent the same amount on ringing them as on the original item! One guy was very rude indeed. I'm still waiting. They're appalling
23/01/07 @ 19:22
Comment from Laurence
Here is the number that amazon use to contact them:
0800 2796620
30/01/07 @ 13:26
Comment from craig elliott
An awful service, I have been waiting 7 days for a 24 hour delivery, my parcel has been passed back and forth in the midlands... will it ever get passed the watford gap! No phone number no appologies!
31/01/07 @ 14:44
Comment from jen
home delivery network are rediculas. left a card saying my parcel was with a neighbour but the address was down the opposite end of my road and when i went there the little old man didn't have a clue what i was talking about. finally got hold of the company to be told it wasn't their responsability as the parcel had baan delivered. would like to know whos it is then. think i'll be chasing this up for a while yet
02/02/07 @ 08:24
Comment from hannah
I ordered all my family xmas presents online at the beginning of december thinking that was enough time to get them before going away on the friday b4 xmas.
First the goods turned up a huge 2 weeks later. By turned up I mean that after going backwards and forwards between different people at hdnl's customer contact centre I finally gave up trying to get sense out of them and went to my local depot myself to say stop sending your drivers out because I am not home I will pick up from here and save you the hassle. They had absolutely no problem with this and I finally got my stuff...
... only to find out there was someone else's things in my parcel. The depot organised paperwork immediately for me to return the parcel (only one week to xmas at this point).
I then decided to give my work address as at least I thought here some1 would be 'in' for delivery.
After waiting to the last but one day before I was due to go away I gave up waiting and just said look I'll have to pick up from the depot again. The second depot (work and home fall under separate depots) again very compliant and understanding.
In conclusion - give them the right info and the depots are great (I dealt with two north east ones and both exemplars for good customer care).
Try the customer contact centre only if you are prepared to get very very annoyed and frustrated at their utter lack of customer care skills. The operatives might not all be bad but I delat with four different people each equally as atrocious as the other.
Don't even consider asking them for the depot number as they know darn well who the depots are but will not under any circumstances give you the number. They will email them and that is it.
For Gateshead the depot is in the Felling industrial estates (old White Arrow Express) and Sunderland the depot is on Commercial Road in Hendon. For both depots you can normally drive round the back if the office staff have gone home.
07/02/07 @ 18:05
Comment from Peter From Leicester
After reading all the coments on this site I know that I will naver use HDN. Thanks for the info.
08/02/07 @ 13:13
Comment from Eileen Jones
I have also been the unhappy victim of this company's complete incompetence. However, I have tried to e mail the MD using the address supplied by Brendan Grimshaw but the address has not been recognised.I assume he has changed it following an avalanche of unsympathetic correspondence. If anyone has an up to date e mail I would be glad to have it.
09/02/07 @ 18:36
Comment from Pete
HDN tracking system said they had 2 failed deliveries, and had left cards each time. Funny how I was working in my hall the whole time, and never saw or heard a vehicle, no ring or knock at the door and certainly no cards. Amazon apologised and said they would "follow it up". Its difficult to NOT use HDN with Amazon, as they use it by default on many items, and you have no choice unless you upgrade to much more expensive shipping options. The lack of contact details of ANY KIND on their website just confirms their incompetence, as they obviously have far too many complaints to afford staff to man the phones or email relies. Avoid if you can...
13/02/07 @ 12:32
Comment from Sue Pritchard
After reading all the messages on Home Delivery Network Ltd. I was really worried. I am waiting for a parcel from Amazon via the service and have been advised that it will be delivered within a 3 day time slot. I cannot stay at home for 3 days for good reasons which I explained to Amazon via their ringback service. The person at the other end seemed to be able to track down the parcel and give a date and timeslot for it delivery. I will wait to see if and when it is delivered on the date they have given me (16th February). In the meantime, if your order is with Amazon and it is due to be delivered through Home Delivery Network it looks like you need to get in touch with Amazon right away to find out what is happening with your order. I cannot understand why a big firm like them are bothering with this set-up.
Sue
13/02/07 @ 13:58
Comment from andy
**Deleted by Admin**
Comments about the company are fine; comments about specific, named members of staff aren't.
14/02/07 @ 22:30
Comment from Lisa
I have been waiting for a delivery for 3 days - having checked on the hdnl website - it states that they cannot locate my address! Strange.... they have delivered here approx 3 times in the last 3 weeks!! Lazy I call it - have they never thought to do what most other people do and look in a map book, use a sat nav or access internet map sites for info??? Just a thought! Get with it hdnl - it really isn't that difficult! Also had the same difficulty with getting a tel no and giving them a delivery no (as it hasn't been delivered - durr!). Allegedly it is getting delivered tomorrow - we'll see.
15/02/07 @ 14:25
Comment from andy
**Comment deleted by admin**
Andy, I appreciate your comments, but you cannot repeatedly accuse people of corruption. If you have a grievance with HDL, which it sounds like you do, I suggest you speak to the relevant bodies.
15/02/07 @ 23:24
Comment from jon
errrm just a comment on some of the comments i have seen on ere i work for hdnl and i say if the cust isnt going to be in at time of delivery then y order the goods, IF U LOOK AT THE NAME OF THE FIRM IT SAYS HOME DELIVERY NETWORK THAT MEANS CUSTOMERS NEED TO BE IN the homes otherwise u will miss it now yeh i see we have annoyed some ppl in terms of not gettin the parcel on time but u pay for the service witch is not that much if u want more flexibale times n such pay more and u will get more thats what i say!!
16/02/07 @ 01:21
Comment from p sampson
Jon, Jon, Jon.
Dear employee, I sympathise with your loyalty to your employers, I really do. What you point out (that it is a HOME delivery service) may well be true. But unhappily irrelevant.
What you fail to consider is that we, the final targets, have no say in the matter. We do not and would not choose you. It is your customers (i.e. typically Amazon) who choose you.
Perhaps you could let them (and your employers) know - preferably as quickly as possible lest you get too depressed from all of this slagging off you're seeing - that maybe you aren't the best choice of courier for the customers of your customer.
16/02/07 @ 09:43
Comment from Sue
Update on my delivery: Amazon gave me a firm date of 16th February and a firm time slot (10-12 am). It actually arrived yesterday (15th February) when as I explained to them I would not be in. It was left behind a car in my drive - so no-one signed for it and I was lucky it was still there when I arrived home. I unpacked the item and found it to be faulty. I have arranged with Amazon to have it replaced. I do hope this does not arrive via HDL. We must all write to Amazon and ask them why they insist on using a firm who experience more difficulties in operating their business than other carriers seem to.
16/02/07 @ 10:46
Comment from Amit Gupta
I agree with everyone here recently I got same kind of experience my order despatched from amazon on 8th Feb but haven't received untill 16th Feb and still don't know when I am gonna receive. On speaking Amazon they placed new order and then again it is in same que. on website it shows it will be delivered by 5th March (a month to complete order). Spoken to customer care got same kind of rubbish answer expected from customer care department. They thried to offer me 5£ but that's not somthing I am expecting from them what I am expecting is my order to be deliver and they can't answer on that. Don't know what should I do next.
Any way I got HDNL's number in case if anyone intrested in calling them. The number is
08450706030
16/02/07 @ 14:52
Comment from amiba
I'm so glad to find I'm not the only one ripping my hair out for their lack of service!!!
I only found out 2 days ago using the tracking system that there had been 2 delivery attempts earlier this week, as everyone's been saying, they can't seem to do the simplest task of LEAVING A CARD.
No phone number/email address/etc on the website, so emailed Amazon telling them to make HDN call me so I can arrange a re-delivery/collection time, or at LEAST give me their contact number. Amazon gave me a rubbish automated answer saying "it's out for delivery so it'll be delivered soon!" completely ignoring my question, and so I missed the delivery again, obviously as I'm at work during the day.
Emailed Amazon again stating the same thing, no reply from Amazon,
saw this website & called up the Depot directly, and the lady there was very helpful but....
The parcel's just been returned to Amazon!!!!
ARRRRRRGHHHHH
By the way, in order to contact your nearest depot, just use 192 and search for Home Delivery Network!
This certainly seems to be the most efficient way of sorting out this problem. The phone gets picked up right away, and the people there generally seem to be helpful (looking at comments on other message boards and from my experience).
16/02/07 @ 15:38
Comment from komadori
I have also missed a parcel sent by Amazon via HDNL (and in answer to Jon, it is difficult to be in when the first delivery is made if you do not know when that is going to be). I telephoned them two days ago to arrange re-delivery today. Spent all day at home, no delivery. Tracked the parcel on their website this evening and it shows that they did not even attempt a delivery today. Utterly useless.
16/02/07 @ 20:32
Comment from Steph
I too am a victim of the Home Delivery Network. I haved purchased hundreds of items from Amazon over the last few years with no problems, but since they started using this courier company, things rapidly went downhill. The first time HDN left me a note saying they would deliver following day as I was out. I tried phoning the company, but several hours later could not get through. I wanted to explain that I have to work in the daytime (As do many other people) and would not be in. When I did eventually get through later that evening, the staff were surly, rude and most unhelpful. By chance my wife was at home when they arrived the following day. The same thing happened a couple of weeks later. I explained that I had a secure area to the rear, but the very uninterested employee on the other end of the phone was again very unhelpful. By luck though, I was at home when the courier arrived, otherwise the parcel would have been returned to Amazon. Last week, I noticed that Amazon were showing a parcel had been sent several days earlier. As it hadn't arrived, I checked the status. HDN's tracking said it had been delivered. I contacted Amazon who contacted HDN who said it had definitely been delivered. They suggested I go knocking on my neibours' doors to find it!
Needless to say I told them to cancel the order, and cancelled all my outstanding orders with Amazon, explaining that while they dealt with such an awful courier company, I would be doing no further business with them.
I thought that City Link were the worst couriers in the world. These morons beat them hands down. I do my online book shopping with WH Smith now.
17/02/07 @ 09:36
Comment from Steph
Have just read comment from jon 16/02/07.
If jon's attitude is typical of the whole company, which it appears to be, that obviously explains everything.
Come on Amazon, come to your senses. This company will destroy all you have worked for over the years.
17/02/07 @ 10:24
Comment from jon
right alot of ppl think im wrong what i sed but really i think i av a point in what i say i dnt order anything unless i know i'm going to be in or ive made arrangements to leave with me neighbor i work and have parcels delivered fine.. our company is not that bad as we deliver for alot of companys and the best home service for a cheap price we have a 99% del rate and the 1% is u lot just what im trying to say is that if u order then make arrangements we are not royal mail who charge u loads for flexabilty and royal mail dnt come on 4 attempts they make u pick it up plus we are the only service with a tracking system other companies dnt and amazon will not use anouther company as really we have done a good job for them since we had joined a contract and we are a cheap firm who delivery service in my eyes is quality feel free to doubt me but u av think to ur self am i making arrangements to get my parcel delivered wen im at work
17/02/07 @ 17:39
Comment from Sally
Doesn't wash with me - I booked a delivery for today; no-one came - apparently the reason recorded is "flats" - because we live in a flat?
So what? We live in a block of 7 flats and have a doorbell - not even a card was left. I've been at home all day. I guess it's a bit cold outside, to get out of the van and actually make the contracted delivery.
17/02/07 @ 18:02
Comment from james
I work for hdnl and I say, what do you expect for gods sake, it is incredibly frustrating to try and deliver a parcel to someone ( who has asked for next day delivery) and is not in... Why ask for that service if you aint gonna be in ...now that’s stupid...
There is also many a situation in normal deliveries that no one is in and we try our best to either find a neighbour to take your parcel or find somewhere safe to leave your item, remember if you are delivering 150 parcels a day and you spend 2 minutes looking for a neighbour that’s in or a safe place to put your parcel, because you decided to go out on the day of your delivery... on each parcel that is 2.5 hours of your day wasted... there is a facility where you can actually state where you would like your item left if you are not going to be in ... if we do not leave it in a safe place the item is returned what would you rather.. not receiving an item or it being left somewhere safe.. I think with the amount of parcels we deliver as a company we do a good job, so quit complaining and show some respect for a job that can be and is sometimes demoralizing.
19/02/07 @ 03:08
Comment from Jay
I hope that my Nintendo Wii comes today, and IN TIME!!!
I have nothing against HDNL, I just hope it comes cos it is already half-term here so I really want it. It is meant to come today, lets see wat does happen. I will keep everybody informed
P.S I have used this company three times before but this time it is going to a different address
19/02/07 @ 17:22
Comment from Steph
Thanks for letting us all know what you think of Amazon's customers James and Jon! I wonder if Amazon share those sentiments?
I have shopped for years with Amazon, with no problems or complaints, - until they started using your company. Previously with their other delivery providers, I was left a card and was able to collect from the depot if desired. Sometimes the parcels were left with a neighbour,or in my secure area, but ALWAYS a card was left. The people answered their phones promptly and were courteous and helpful. I didn't have to spend hours trying to get through on the phone. So who is stupid eh?
19/02/07 @ 23:01
Comment from pennie wilson
what a joke dont use this company i sent a parcel through them on the 8th off feb on a 2/4 day delivery and it is still sat at aberdeen depot i willnot be useing them again thats for sure
20/02/07 @ 16:59
Comment from jon
just a comment on steph about james n mines comments u said u never had any problems with us maybe u didn't think that amazon choose us because they were paying for other services witch was redicolus money and if u do some research show me are a brilliant company and for ure info u can not shop again but i say wen u do shop at anywhere else they probily use us so u gunna be in the same predicament i think we av thousands of clients like Argos,little woods,amazon,eBay, etc etc so shows we ain't that bad delivery service ill stick to me comments before if u order goods stay in for them and then u cant comment on this site that u av missed them or for that matter get some 1 in to receive the parcel
20/02/07 @ 19:19
Comment from Hilary Sudlow
Home delivery network ---wher shall I start?
Card arrived, I rang them ,they had already tried to deliver a second time, but apparently the delivery was "refused".
By who????
They sent it back to their depot in Droitwich, (I'm in West London), and then onto a company called Studio, who told me they didnt have it and know nothing about it.
Same thing happend a week later with a second parcel.
Somebody in "Studio" now apparently has 2 parcels belonging to me, according to Home Delivery Network.
How do I get them back???
Answers on a postcard please, or on this site if you prefer.
20/02/07 @ 20:47
Comment from Paul Marsden
HDN where do I start ??!!
Firstly they tried to collect my parcel at 7.30am without either knocking on the door or ringing the doorbell but just put a card through anyway !! saying they would call on the next working day !! After calling them they did return to collect the parcel this was on the 9th Feb on a 4day delivery we are now on the 20th some 11days later and the parcel has not reached its destination worse still neither HDN or Parcels 2Go (the booking agent )know where my parcel is and each are telling me to contact the other. I have no idea what to do now but will try all the numbers and email addreess left above. This is the first and only time I will ever use this company. If either of the people who work for HDN can assist in the whereabouts of my parcel then that would be helpful as the people I have spoken to really couldnt give a monkeys !!!!
20/02/07 @ 21:46
Comment from KATE
USELESS is a kind word for this company.
Changing to a different courier now, cheaper AND next day delivery AND you can contact them
21/02/07 @ 13:38
Comment from Dee
I too work for HDNL and can empathise with some of the customers leaving comments. However, please don't judge all depots in the same light. Believe it or not, we have similar problems with Call Centres (who you ring when a driver HAS bothered to leave a card saying you've missed a delivery). Like you, we have to deal with "generalised" comments and a handful of drivers who try to shirk their full duties. There are far more GOOD drivers but as the old adage goes, bad news travels faster! Give me an example where any public service company doesn't have a problem area and I'll say you're telling porky pies.
21/02/07 @ 18:47
Comment from paul marsden
dee it's not just the drivers to blame as my parcel was missing for 12 days and at one point it turned out that the parcel was at the stoke depot for at least 5 days before being sent !
i personaly have found hdn totaly unhelpful to the point where i knew what would be said every time that i rang them and that must be at least 20 times only to be told that it was not thier problem even though they collected the parcel , they had the parcel at thier depot and they were supposed to be delivering the parcel !
this has got so bad that even parcel2go who acording to hdn were responsible for the parcel would not reply to my emails for the last 2 days , talk about bury your head in the sand !!!!
just to point out my parcel has a value of £450 and was sent with parcel2go because i did'nt trust parcelforce hmmmmmm how wrong you can be .
my parcel by the way was deliverd today and has tacken a grand total of 12 days from stafford to west sussex but the best of it is i have had parcels deliverd from the USA AND Hong Kong that only took 4 days !!!!
Anybody wants my advise STAY CLEAR OF PARCELS2GO and DEFINATLY STAY CLEAR OF HDN !!!!!!!!!!
21/02/07 @ 20:26
Comment from Jay
I got my Nintendo Wii on 19/2/07 at 7.50. I actually respect the company for delivering the parcel earlier than expected and even when they loaded the parcel onto the wrong van they did'nt leave it until the next day but they sent it anyway. Well done HDNL
21/02/07 @ 22:09
Comment from Chris
In over 10 years of shopping online I have NEVER had to deal with a shower such as this company! I finally gave up on the call centre and phoned my local depot after the website was updated showing I had missed a delivery for the FOURTH time despite me being in all day.
The first thing the lady said was "Do you live in flats?" as if that was somehow a valid reason why the driver wouldn't ring the doorbell or even leave a card. The lady I spoke to there seemed to be about as bright as the drivers. I am supposedly getting a call back later today to say they have taken it off the truck and I can collect the parcel, but I'm not confident.
I shall not be making any large purchases from Amazon as long as they continue to use this company. I am sure they must be vastly cheaper than Parcelfarce, City Link, etc. but as the old adage goes : "You pay peanuts, you get monkeys!"
22/02/07 @ 15:56
Comment from jon
just a comment on Chris now anno ur upset but calling an advisor on the phone is not the right way to go about it. and basically if thats the way u feel about the company then u go pay the extra u never no u might even miss that 1, and then they will be the bad 1ns end of day u ain't in and u missed it and yeah she asked if u was in flats because some times drivers cant get access so u shud ask some 1 to stay in for u or a neighbor, end of day it was ur fault for not staying in u ordered it.
22/02/07 @ 16:05
Comment from Chris
Comment for Jon - I presume you work for HDNL. If you actually took the time to READ my comment you will see that today I WAS IN ALL DAY and yet the driver did not leave a card or ring the doorbell!
I guess if I typed my comment like an illiterate baboon using lots of '1's' and not spelling words properly then you might have understood it the first time perhaps?
Unfortunately I do not have any choice with orders from Amazon. They use HDNL and therefore I accept that if I want to purchase large items from them then I am at the mercy of HDNL.
I also still don't understand why being in flats is a problem. I live in a house converted to two flats. Royal Mail, Parcelforce, ANC, City Link, DHL and FedEx have never found this a problem. Why should Home Delivery Network?
22/02/07 @ 16:19
Comment from Stuart
Jon. I appreciate you replying to people's concerns on here, but I'm going to delete further comments from you unless you:
a) convince me you are genuinely an employee of HDNL. Feel free to email me (address at the bottom left of this page).
b) Type proper English. I don't know about anyone else, but your posts are incredibly hard to understand.
22/02/07 @ 16:20
Comment from jon
sorry about that start i would say that i am more of a texting person me self but hey and yes i am a genuine worker for HDNL but i cant find your email anywhere
and just a comment on the subject of Chris yes i did read your comments but i wasn't just on about today u said it was your fourth card witch should tell you that we have been extra nice in coming on them 4 times not many companies do this and for such a cheap firm as ours.
22/02/07 @ 17:43
Comment from Chris
Jon, this parcel was returned to Amazon after nobody being there on the second delivery attempt, rather than being held at the depot like I would have expected.
It has since been dispatched again by Amazon using HDNL and I finally got to pick it up from the depot today. The lady at the depot had no idea why the driver had said that he attempted delivery but did not ring the doorbell or leave a card.
I personally think it was raining and he couldn't be bothered to get out of the van and walk 12 feet to the door!
When the lady asked me whether I lived in a flat and she said sometimes the drivers have access problems in blocks of flats, I think she meant that they have problems as there isn't a back garden with a fence to throw the parcel over and drive off!
22/02/07 @ 17:57
Comment from Alex
I've had mixed experiences with this company, they completely lost an Amazon parcel to me which Amazon eventually replaced by Royal Mail. Today I was expecting a parcel from Dabs but I was out and really wasn't happy to see that they would deliver again tomorrow before I could contact them and arrange to pickup (as I will not be in at all tomorrow), so I called anyway and explained and asked to pickup, the call centre said the depot would call back in 24 hours (not Saturday) and so I may not get chance to pickup until Monday, now very annoyed I agreed because it would be better than missing delivery tomorrow and having to wait a further 24 hours. Thankfully the very pleasant guy from the depot called half an hour later and said I could pick up the parcel from 6am tomorrow and even on Saturday.
I realise that most delivery networks can't offer specific times etc at prices shoppers will pay and I accept missing deliveries because I'm out at work so I'm always quite happy to go and collect from a depot so why on earth do some companies make it as hard a possible to collect from a depot, it would be much easier if they operated like the post office: we tried to deliver....., your parcel will now be available from tomorrow morning at......, please call for re-delivery.
22/02/07 @ 19:54
Comment from James Mardell
Had bad experience with some courier companies in the past, but HDNL really take the biscuit. I had a 2-part Amazon consignment coming out to me last week, the first part of which arrived uneventfully on Thursday 22nd. Friday 23rd was a different story, with the driver apparently "unable to find" my address!.
When I contacted the local depot on Saturday morning I was told that it was a relief driver who had attempted the Friday delivery, due to the normal driver being off that day. I was also told that my parcel would be re-delivered on Monday when, luckily, I would be in.
On checking Monday morning, I was told by the depot that, unfortunately, the parcel had not been loaded onto the van and that the earliest they could deliver was now Tuesday. I explained that I would be absent Tuesday and would prefer to come down and collect it today.
When I finally arrived at the depot, which is several miles away, I was told there had been a mistake and that the parcel had actually been loaded onto the van after all! The driver was now obviously attempting delivery to an empty address, as I was at the depot! Having rushed home, I hope I am in time for the delivery this afternoon, and will not have to endure another "unable to deliver" popping up on their website.
Not once, by the way, has the word "sorry" passed the lips of the HDNL staff. The guy I met at the depot seemed to think it was just my tough luck!
26/02/07 @ 13:57
Comment from craig
I'm also a very bemused HDNL customer, although not from Amazon but from a purchase from Ebay, the sender decided to choose an insured 24h service. The parcel arrived 2 weeks later, after a couple of days i contacted the sender who was going on holiday to get the tracking number. I was lucky as i had the tracking ID so i could watch the parcel go back and forth from the west midlands on the web but found the lack of a phone number on their web page annoying. Additionally after about 10 transit records the web stopped updating for my delivery.
I found their phone number on this Blog and contacted them, i found thier customer services to be very appologetic on 3 seperate calls however everyday i was promised that it will be delivered tommorrow, knowing the web was not up to date i took thier word for it. The excuse was it got routed to the wrong depot - but why does it take so long to send it to the right one!
I think the comment by Jon saying 99% delivery service is ok, would you fly on a plane if 1 out of 100 times it crashed. I think the company have missed the point if the think anything other than 100% service is acceptable. Assuming they deliver more than 100 items per day they will be having atleast 1 upset customer everyday. So be prepared for more comments on this blog and other blogs by everyone here
Actually that is the point... Have HDNL realised we are the customers, it is us waiting for birthday presents, important purchases to be delivered when they are promised.
So i think it is time that HDNL change their focus and stop hiding behind a web page and become customer focused
27/02/07 @ 22:27
Comment from James
This company is an absolute disgrace.
'Putting the customer 1st' is their slogan..
Why do they insist on delivering when people are clearly at work, then making the 2nd delivery the same time?
Why is their a complete lack of contact information, or addresses on their website?
Why do you sit on hold for 5-10 minutes every time you ring them?
Why dont they deliver on Saturday?
Why cant they gaurantee a delivery time? 7am - 7pm but we cant say we'll deliver after 5pm.
They won't even change the address of delivery.
So the only option is to go and pick it up from the depot (bear in mind there is no address on the website) which defeats the whole point of internet shopping and paying 4 quid for delivery.
Has anyone contacted Watchdog?
the worst deslivery company i've ever dealt with
28/02/07 @ 10:23
Comment from Lyndall Dawson
Appalling service. What more validation than to find this site with all your feedback. Has anyone contacted Watchdog yet? How can this business still be in operation?
01/03/07 @ 22:38
Comment from gil
I too have had a saga with an Amazon parcel despatched via HDNL.
When I tracked the parcel, just out of interest because the estimated date had not yet passed by, I found it was bouncing between Hitchin (close to my home) and Droitwich (sorting centre) and had already visited both twice. As far as I could see it was going to go on doing that. It took 3 calls to Amazon (system whereby they call you back) to get a phone call from Romford Depot, which is where parcel should have gone but that was Amazon's fault, not HNDL's who called as soon as Amazon actually did what they had promised which was contact them.
After the HDNL call I decided to be proactive and call Droitwich myself - numbers of all the depots are easily to be found on 192 so HDNL are not hiding as much as they could choose to.
From that point on, the service could not have been bettered. Polite efficient staff at both Droitwich and particularly Hitchin who did what they promised and called back several times to keep me up to date. We spoke at 10pm, at midnight and at 8am this morning. The last call came again from Hitchin at noon today, just after the parcel had been delivered, to check that all was well.
So yes, flaws in the system, but if you can get to a human being (and stay calm yourself :-) )then you can get good service in the end.
02/03/07 @ 12:57
Comment from David
Perhaps Home Delivery Network should be reported to WATCHDOG BBC
02/03/07 @ 16:41
Comment from Pags
I have received a delivery card claiming to be both first and second delivery attempt but giving no indication of parcel numbers.
I rang the 0870 number to be greeted with an anticipated wait of 11 minutes. My immediate reaction, and that of my husband was that it was a spoof delivery aiming to coin it in on premium rate phone calls, so I was surprised to discover on this site that it's a legitimate company.
I have tried BT for the local office - no go. So I have no idea where to go to collect the parcel, and as I have no parcell number and no indication on the card that anything is for our particular household I seriously wonder if there is any point ringing the national number at all. I'm not even sure WHAT the parcel is as we have ordered a number of things from ebay. I guess I will have to wait and see what fails to arrive?
I'll let you know how it goes!
02/03/07 @ 19:15
Comment from Pags
I have been on the Amazon site which confirms thatthey posted a parcel out to me on 27th February, via the Home Delivery Network, with an estimated delivery date of 1 Mar 2007 - 6 April 2007!
This says it all really. Exactly HOW am I supposed to be in to wait for such a delivery? I don't have that many days holiday in the year.
02/03/07 @ 19:30
Comment from nic
so frustrating, not only do they not bother to ring your doorbell, but they dont leave attempted delivery slips so how on earth are you supposed to know they have called? shocking service and outrageous that they expect the customer to do all the leg work trying to track where your item is without any contact info or local office info. they clearly dont care about their customers and hire drivers that either cant read/write or are lazy as hell... suprised that they are still in business to be honest, never have these problems with royal mail or dhl.
03/03/07 @ 01:17
Comment from Jms
I ordered a golf club from Direct Golf, and so far HDN have had had failed 2 failed deliveries so far as I have not been home. I do wonder if their supposed 9am to 7pm hours really do exist, and whether anyone has ever received a parcel from them in the evening?
To be fair, I rung the national number, got through straight away and they have scheduled a redelivery for Thursday when I have a day off.
Here's hoping they can prove my scepticism wrong and deliver my parcel without too much hassle.
05/03/07 @ 15:37
Comment from sue
crazy if you ask me iv waited 5 weeks for a set of three suitcases to be deliverd i rang again today and told they had been sent out on the 3rd of feb still waiting then i was told they have been put down as a lost parsel .ha ha how can you loose a box the size of three suite cases .wen he dose decide to deliver he trys not to knock on the door and leave them in a very small shed at the front of my house and never leaves a card .unbeliveble when the delivery driver lives next door to my daughter dont you think .iv tryed ringing but get no were .think it needs investigating myself .
07/03/07 @ 10:07
Comment from Jay
I don't work for this HDNL but if you think about it, it is a very hard job delivering parcels and sometimes even big company's have to hire retards to do work but you really should stop annoying them about the bad service
If 99% of their parcels get delivered 1 of 100 get lost so where are the other 99 people who actually got their parcel
I might be just a 13 year old kid but come on give these guys a break and if you want to know, they do deliver at night, lol my NINTENDO WII!!! came at 8.59 pm cos they loaded it onto the wrong van but they still came along for me anyway.
07/03/07 @ 21:33
Comment from John
I too work for hdnl from their corby depot, i would love to know what people want us to do with their parcel?? I cover northampton town centre including many flats which are impossible to gain entry to sometimes due to broken entry sytems or non english speaking residents. People seem to think we have hours to deliver one parcel!!! We are expected to make between 18 and 30 deliveries an hour dependant on area. We don't have time for the people who leave little notes on their doors asking us to ring them as they only work 15 minutes away and will pop back or can we deliver it to their work address way outside our area!! Quite a few people on here take us drivers to be thicko's but many of our supposedly superior customers are the thick ones!! Such as the people who ask what the parcel is?? They order it and expect us to have x-ray vision ?? Its a brown box for god's sake!!Or when asked to take a parcel for next door and ask " have you put a card in telling them the parcels here??" Oh yeah cause we knew you'd be in, we knew you hadn't fallen out with them and would refuse to take the parcel and many more things!! Also in reply to the guy who ordered from golf direct if he looks at the label on the parcel he will see the word pod in the corner. That means we cannot leave it without a signature. So if he is at work and so are his neighbours then obviously back to the depot it goes!! Very likely on the second attempt the following day the same people will be out so his parcel cannot be left with anyone.
08/03/07 @ 19:08
Comment from Tim
I was out when the parcel was delivered, it was left under the back wheel of our car in the drive. The packing was damp when I collected this, the £40 book was just about dry. For all they know, we could have been away for days and with all the rain we have had lately, the book would have been ruined.
12/03/07 @ 08:54
Comment from sarah
My delivery has just been returned to Amazon due to the fact that my address was incomplete - they had my correct name, correct address, and full correct postcode, so not sure quite what they were expecting!! not using Amazon again until they change delivery companies.....
12/03/07 @ 16:03
Comment from james bradley
I for one agree with all the coments i have read, I work for home delivery network on the heavy goods form worcseter. the place is a joke. But i have to say that when the customer is not there and i have to return the goods they have ordered i lose money,Not just pence but pounds, Now i know that you want you goods you have been waiting for but the bottom line is the company mergre with both kays and littlewoods has LOST THE PLOT!!! I have never Know the bussiness to be so childish. The managers just pass the book down to the drivers and mates.So when we find out about the new contracts that, STATE DELIVER TO ROOM OF CHOICE, UNPACK ITEMS, REMOVE PACKING FOR PREMISES, We cannot do this for health and saftey, I would be liable for damage. YOU RELY ON YOUR WAGE TO PAY YOUR BILLS.So please dont have ago at us when your not in and your goods have gone back to the depot, Or you have not been told a deliver date, We just get paid to do a job, AND I INTEND TO MAKE ALL OF MY DELIVERS EVEN TO A NEIGHBOUR IF I HAVE TO JUST TO GET PAID. If you cant be bothered to wait in or leave us a note, or better still answer your phone WHat more can we do
12/03/07 @ 17:11
Comment from RJ
Here's my status report. The email from Amazon said to expect delivery on the 12th, so I'm hardly going to be waiting in on the 9th to receive it, am I?
And as for the three "Carded" lines...I have not received a single card yet.
It's quite simple - leave me a card to say you've been, tell me where to collect it, and I will come and get it. Is it really that hard??!
08/03/2007 00:00:00 Customer Parcel Data Received
08/03/2007 17:54:46 Sort Centre - Droitwich Spa Sorted
09/03/2007 04:03:25 New Cross Depot Received
09/03/2007 07:30:06 New Cross Depot Loaded onto vehicle
09/03/2007 10:14:02 New Cross Depot Unable to Deliver Carded
09/03/2007 17:10:36 New Cross Depot Unable to Deliver Carded
09/03/2007 17:10:43 New Cross Depot Received
12/03/2007 07:11:29 New Cross Depot Loaded onto vehicle
12/03/2007 09:22:05 New Cross Depot Unable to Deliver Carded
12/03/2007 14:20:17 New Cross Depot Received
12/03/2007 14:20:18 New Cross Depot Unable to Deliver Held
12/03/07 @ 17:29
Comment from Paul
Same sort of thing.
08/03/2007 00:00:00 Customer Parcel Data Received
08/03/2007 19:30:01 Sort Centre - Shaw, Oldham Sorted
08/03/2007 23:42:00 Leeds Depot Received
09/03/2007 06:36:42 Leeds Depot Loaded onto vehicle
09/03/2007 09:40:02 Leeds Depot Unable to Deliver Carded
09/03/2007 13:48:23 Leeds Depot Received
09/03/2007 13:49:09 Leeds Depot Unable to Deliver Carded
12/03/2007 06:31:17 Leeds Depot Loaded onto vehicle
12/03/2007 14:06:28 Leeds Depot Received
12/03/2007 14:08:43 Leeds Depot Unable to Deliver Carded
I rang them and the guy on the other end was very unhelpful. making out like I had missed them and they would be trying again on Monday. Of course he wouldn't listen no matter how much I insisted no attempt was made to deliver the parcel and the same thing is going to happen on Monday.
I had been in all day and had no cards and heard nothing.
I emailed dabs to bitch about them and say I am now reluctant to order anything from, I hope everyone else is doing the same so these companies drop this joke of a courier.
12/03/07 @ 20:56
Comment from Jason Garbutt
I work in the freight industry and we often use couriers to deliver small items to business and home premises. All drivers are told to call in ifthey have a problem delivering and then leave a copy of the collection / delivery note for the customer to contact us.
Does anyone at the Home Deliveyr Network do any of the above ??
Thats a BIG FAT NO ! I have been trying to track a parcel for the past week and eventually DABS gave me a tracking code and link to the HDN website... type in the code and see that they claim to have carded my home 4 times !!... wooo must be invisible cards because I havent seen any of them (I received Royal Mail on all the dates claimed so know there wasnt a mysterious force field protecting my letter box)
I thought I know... I will call them and go an collect it... ermm except no phome number on their website. Ok.. found a number from on here and called them - was pleasently surprised to get through first time and was "sorry cant help you our computer system has been down all day" So I asked for the local depot number... and was told "cant give you that either as the computers are down"
If I had ben given a choice in courier by DABS I owuld have picked Citylink / Business Post / Parcel Force - why on earth did they pick such a useless bunch as HDN ?
And as for all the so called employees of HDN who post on here - do they stay home when they are expecting a delivery ?? I Doubt it...
My parcel was due for overnight delivery - yet they didnt even card me on the next working day....
Maybe they are trying to save the enviroment by not using paper / card products....
13/03/07 @ 20:17
Comment from Jason Garbutt
Just a small ray of hope for anyone living in the Romford area of Essex.
Home Delivery Network Ltd
Spilsby Rd
Harold Hill
Romford
RM3 8SD
Telephone: 01708 374240
Not that anyone asnwers the phone.... still Im a little closer to getting my parcel
13/03/07 @ 20:26
Comment from Thomas Perry
It is all very well saying that you shouldn't arrange a package to come if you are not going to be in. But we are not given a time (or a day!) for when the package will arrive (if under 25kg?).
As far as i know now,
15/03/2007
07:33:05
Nottingham Depot
Loaded onto vehicle
What does that mean to me? Is it going to be delivered today? Do I need to wait in the house all day? Is it even going to come today? No idea. If I go to the shops or library for some books for 30mins I can be sure (sods law) I will miss them. By the sound of things rearranging delivery is far from simple.
I have been told my parcel will be 1-3 days between 8am-6pm
That is a LONG time to have to stay in the house! If I was given (or even better asked) more precisely when I wanted it or an estimate of it's ETA I would be happy to be in to wait for it!
15/03/07 @ 14:45
Comment from JonS
Hmm..I read through this whole thread.
Firstly for balance, I ordered from Amazon and HDN delivered within 24 hours of it being dispatched. So they do get it right sometimes.
I also called the local depot after reading this to make sure. They answered very quickly and checked and replied very politely and efficiently.
I am sorry everyone here, but if you buy from Amazon, you DO have a choice. You have a choice of free supersaver delivery which will go via HDN for larger items, or you can pay for express delivery which goes via citylink normally.
Even with Citylink, their delivery times are 8-6. So you STILL have to wait in all day potentially. This is NORMAL.
The posters on here who really do have a right to complain are those that did not get cards through their box to say a delivery was attempted. And for those that were in all day, thats even worse. Those are the deliveries HDN should step up and agree to investigate and fix the problem!
I just wanted to inject some balance here.
16/03/07 @ 17:16
Comment from TheDon Sansone
HDN have delivered to me about 20 times during 2006 and all have been satisfactory.
I did however order from an online print company registered in Surrey for 200 Postcards to be printed and delivered to me. I got a tracking number with UPS as the delivery agents and when checking the tracking - The postcards were actually printed in a town in Germany !! They were collected and went through 2 depots in Germany and airfreighted to Barking,UK. This part of the whole process took just over 24 hours.... but then it stayed at Barking for 4 days !!!
Its not only HDN.... I think England has problems in sorting and delivery of parcels full-stop !!!
17/03/07 @ 13:44
Comment from TheDon Sansone
Check this out as the delivery history... they originally shown that the parcel would be expected to be delivered on the 26th, but later the tracking report was rewritten just saying OUT FOR DELIVERY ::
NOTTINGHAM,
GB 28/02/2007 13:01 DELIVERY
28/02/2007 4:44 IMPORT SCAN
28/02/2007 4:43 OUT FOR DELIVERY
BARKING,
GB 27/02/2007 23:00 DEPARTURE SCAN
BARKING,
GB 23/02/2007 23:00 DEPARTURE SCAN
23/02/2007 20:28 A PROCESSING ERROR AT DESTINATION CAUSED THIS DELAY;THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE
23/02/2007 20:28 IMPORT SCAN
HERNE-BOERNIG,
DE 22/02/2007 13:05 EXPORT SCAN
22/02/2007 11:16 ARRIVAL SCAN
NURNBERG,
DE 22/02/2007 4:18 DEPARTURE SCAN
NURNBERG,
DE 21/02/2007 23:56 ARRIVAL SCAN
KLIPPHAUSEN,
DE 21/02/2007 20:17 DEPARTURE SCAN
21/02/2007 18:21 ORIGIN SCAN
21/02/2007 17:00 PICKUP SCAN
DE 21/02/2007 10:53 BILLING INFORMATION RECEIVED
17/03/07 @ 13:48
Comment from KB
I won't bore everyone with the details of my experience with HDN but for some unknown reason whoever delivered my package (worth over £100) left it in a basement dustbin!! How this is a safe and secure location I will never know but I have vowed not to order from Amazon till they change companies.
17/03/07 @ 16:59
Comment from Steph
I will not spend my money with any company that uses HDN. I used to spend a lot of money with Amazon, now I spend it with Play The prices are about the same, delivery is free for any amount spent, and they use Parcel force and the Royal Mail. No problems now.
18/03/07 @ 20:09
Comment from Steph
I once worked for White Arrow, so I understand the problems these drivers face.
They say that shoppers with Amazon have the choice of paying for a decent delivery service like the Royal Mail or Parcel Force or choosing the free delivery option with HDNL.
We actually have a third choice - to use Amazon or not! I told Amazon what they could do with their business as long as they use HDNL.
You drivers also have a choice - work for a decent delivery company, or HDNL!!
This HDNL is the most unprofessional company I have ever encountered.
I really wonder how they get the business they do.
18/03/07 @ 20:18
Comment from Steph
Oh, and I would urge all dissatisfied Amazon customers to tell Amazon why they will get no more business! They may wake up one day.
18/03/07 @ 20:21
Comment from Georgia
I didn't order next day delivery, I ordered 2-3 days with Topshop. Amazingly, I apparently have my item.... which is great, considering I don't, I haven't seen it, and I have had no card. Gotta love them.
Last time they threw the package in my back garden and didn't leave a note.
And the first time, they delivered, but the courier was smoking and blew it in my face. NICE.
19/03/07 @ 10:46
Comment from ay-tech
just 2 help ppl in the east mids i found the adderess for nottingham center the phone number is 01159860431
21/03/07 @ 17:16
Comment from SDA
forget white arrow, forget littlewoods, forget reality, forget b/express. Home delivery network, like ALL new buisness has its truamas, please be patient,,,,, ratio of complaints to the amount of items delivered are second to none,,, it is a name that you will become accustomed to for the better reasons, give them a chance,, we all want chances, and you will see.sda waemur.
21/03/07 @ 19:02
Comment from jamie
i work for hdnl, firstly as a driver and now a manager, i understand peoples concerns about our customer first side of the business, the company has invested thousands on training and asessing drivers, on which a trained customer first champion goes on deliverys with the driver and do tell him the rights and wrongs of his delivery methods, apart from actually babysitting the drivers we have to trust that they are following the correct procedures which are:If you missed the first attempt the driver will try and deliver the parcel to a neighbour, if this is'nt possible they will then leave the parcel in a safe and secure location and out of the elements.
if this is'nt possible then the driver will leave a card stating the date and TIME that delicvery was attemted, they will also leave a UPI number on the back of the card which you will also see a contact telephone number.he card will also tell you that we will try and deliver the parcel againg the following day.
if the 2nd attemted delivery is failed then another card will be left again with a contact number.
The parcel will then stay in the depot for 5 working days then it will be returned to sender.
For the comment about the drivers working hours, due to driving law our drivers are required to be clocked in the depot no longer than 9 1/2 after clocking in
comment about delivering on saturdays:yes we do deliver on saturdays (next,tesco,argos,m&s, interflora) can all verify this
I have seen alot of complaints about the amazon deliveries, as part of the service agreement with amazon there parcels are a standerd 48 hour delivery wich means we aim to deliver them within 48 hours upon RECIEVING THEM IN TO OUR DEPOT, and not from your order being placed, back to the delivery methods, as with any company, you will find people who try to take short cuts, how ever any complaints that are brought to the attention of the managment are dealt with accordingly, recently we have sacked drivers, took them of their routes ect due to complaints and investigations, i can only speak for our depot but hope this has clarified a few points
21/03/07 @ 19:58
Comment from jamie
and if you do have a complaint here you go
Home Delivery Network Ltd , Heathfield Industrial Estate , DEVON , TQ12 6TN , 01626 832545
Home Delivery Network The , Hitchin , HERTFORDSHIRE , SG5 1RT , 01462 421336
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NG , 023 8061 9866
Home Deliver Network Ltd , Lynx Trading Estate , SOMERSET , BA20 2NZ , 01935 432924
Home Delivery Network , Sunderland , TYNE AND WEAR , SR2 8QS , 0191-564 0924
Home Delivery Network , Dafen , DYFED , SA14 8QW , 01554 777877
Home Delivery Network , Warwick , WARWICKSHIRE , CV34 6QP , 01926 311404
Home Delivery Network , Rochdale , LANCASHIRE , OL11 3JR , 01706 352537
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NT , 023 8061 8398
Home Delivery Network , Yate , AVON , BS37 5QZ , 01454 316101
Home Delivery Network , Glenrothes , FIFE , KY6 2RU , 01592 773297
Home Delivery Network , Stoke On Trent , STAFFORDSHIRE , ST6 4PB , 01782 836071
Home Delivery Network , Park Royal , LONDON , NW10 7UA , 020 8961 8774
Home Delivery Network , Bolton , LANCASHIRE , BL3 6AX , 0870-154 5414
Home Delivery Network , Fareham , HAMPSHIRE , PO15 5ST , 01489 581544
Home Delivery Network , Lenton Lane Industrial Estate , NOTTINGHAMSHIRE , NG7 2TG , 0115-986 0431
Home Delivery Network , Gateshead , TYNE AND WEAR , NE10 0ES , 0191-495 2211
Home Delivery Network , Oldbury , WEST MIDLANDS , B69 3EX , 0121-552 5541
Home Delivery Network , East Kilbride , LANARKSHIRE , G75 0YA , 01355 233085
Home Delivery Network Ltd , Newbridge , MIDLOTHIAN , EH28 8LD , 0131-333 3651
Home Delivery Network Ltd , Morley , WEST YORKSHIRE , LS27 0BN , 0113-253 8226
Home Delivery Network Ltd , Basildon , ESSEX , SS14 3DT , 01268 286666
Home Delivery Network Ltd , Mitcham , SURREY , CR4 4HX , 020 8685 1032
21/03/07 @ 20:14
Comment from ay-tech
4 ppl using the track and trace, i have found out that it is very slow updating. to prove it i checked at 9pm last nite same as 8am same morning. checked 730am next morning and sed it was recived in notttingham depot, so give the track and trace a little w8 and see what happens..... Yet again it kind of crp because u want 2 no it there and then, no good l8r when its delivered! Tyvm jamie for the numbers help me alot!
22/03/07 @ 07:56
Comment from ay-tech
got my parcel 2day, very friendly man, i guess that hdnl isnt toobad, lets just hope that it happens again!
22/03/07 @ 19:22
Comment from Tintin
HDN.........Have been waiting in for two days for an item to be delivered.
Have had a varied selection of reasons for failed delivery, Cannot Locate (twice), Carded and refused. How can a driver card an address he cant find, and the same for refused. Both of which I believe are lies as delivery is to a business address (only a small company) but staff are on site from 7am to 7pm.
Have also been told various things from customer services (phone number thankfully supplied on here), the last excuse being that the goods were returned to supplier and a second item despatched (this happened on one day, allegedly). Checked with supplier and this is not the case, they also pointed out that the item would be returned to depot for 5 days for collection.
Now heres the funniest thing, we, as a company are a direct despatch supplier for Littlewoods/GUS who own HDN, they seem to be able to pick up from our company with NO problems.
I like many in this blog I have a number of years experience of purchasing on line, and I can honestly say that HDN are by far the worse, for delivery, communication and customer services.
23/03/07 @ 10:49
Comment from Tintin
Sorry forgot this.
Does anyone know the telephone number of the HDN Reading Depot (Berkshire)?
23/03/07 @ 10:51
Comment from mary
Reading Depot phone number is 0118 9413939
23/03/07 @ 11:08
Comment from davel575
I AM A DRIVER FOR HDNL AND THE NO OF TIMES WE DELIVER TO A HOUSE WHERE NO ONE IS IN WE TRY NEIGHBOURS ECT. IF NO ONE HOME WE POST A CARD SAYING WE WILL RETURN NEXT DAY .CUSTOMER OFTEN SAYS THEY WERE IN .WHY LIE .WE KNOW YOU AREN,T
23/03/07 @ 17:27
Comment from Steph
Jamie, I'm sure if your staff carded on the first attempt, and the item then went to the depot awaiting collection, you'd have far fewer problems. The post office use this system and I have no problem with it whatsoever. Now I use Play instead of Amazon, I get my books and DVDs quicker; if I'm not in on the day, which is usually the case, I simply collect it the next day from the depot.
Your driver never left a card for the last items I had ordered from Amazon. It was only when I checked on the Amazon site that I discovered the items had supposedly been delivered. Eventually after more wasted days, HDNL told Amazon they had left the parcel in a secure area, (where was the card left, I asked)and then it was suggested that I check with my neighbours to see if they had received the card or the parcel. That was the final straw. I lost patience with both Amazon and HDNL. It will take a lot more than reassurances to get my custom back. The only possible reason I may stop using Play is if they begin using using HDNL. I would rather pay a little more and collect my goods from WH Smith's store delivery service.
Your company really needs to get its act together, and your drivers need to stop making lame excuses and whingeing about how many people cannot be at home waiting for this "Home Delivery" and how they don't deserve this service anyway.
Steph
23/03/07 @ 20:37
Comment from jcm
I'd been at home all day today waiting for an Amazon item to be delivered, and no courier turned up. I'd been tracking the "parcel" on Home Delivery Network's website, and this morning I noticed it'd been LOADED ON VEHICLE, but when I looked at the website again this evening,it said UNABLE TO DELIVER and CARDED. Well, there was NO card through my letterbox or anywhere, and no vehicle turned up outside my door, because I've been waiting all day for it. For a courier service to tell such a blatant falsehoods on their website is despicable.
23/03/07 @ 23:03
Comment from jcm
I forgot to add, according to HDN's website, my parcel is back at the local depot. I will be ringing them tomorrow and try to collect the parcel personally, because I don't feel the need to be fobbed off with more lies and "phantom" deliveries. They wanna watch it--they'll soon put the spooks out of business.
23/03/07 @ 23:14
Comment from Steph
I hope you've complained to Amazon jcm - I wonder just how much aware of this problem they are. I am sure we are only a very tiny tip of an immense iceberg here - most people won't be aware of this site to help vent their feelings and state their frustrations.
Steph
24/03/07 @ 11:50
Comment from chris
has any1 oreded a ps3 of amzon, which use HDNL and still have it been "sorted"
24/03/07 @ 12:09
Comment from Stephen
Ive ordered a ps3 with an expected delivery date of 23rd of march and its still says it being 'sorted'. After phoning HDN I was told its actually another 2 hours further away in Birmingham. What shoddy service and complete different information than order tracking. Hope amazon will stop using this f grade service.
24/03/07 @ 16:15
Comment from jcm
Steph, I did contact Amazon about how dire HDN were, and told them in no uncertain terms about the anger I felt, especially after spending all day at home waiting for my Amazon item to arrive (to no avail.) I basically labelled Home Delivery network as a cowboy courier service, and I don't think Amazon liked that much, because they replied that they found the service offered by Home Delivery Network to be "excellent." Maybe Amazon are on a 12 month contract with HDN and have to lump the poor level of service till the contract expires, or else HDN will sue them if they terminate the contract prematurely.
24/03/07 @ 16:48
Comment from jcm
Stephen, I totally agree, HDN's website tracking system is the pits. If you email or phone Amazon about your delivery woes, then maybe they'll do something in future. Like Amazon told me, they value any kind of feedback, as it helps them to provide a better service to their customers.
24/03/07 @ 16:57
Comment from Steph
When I complained to Amazon, they said they had had other complaints and were treating it as a serious matter, but, they said, I would not be made privvy to any outcome.
Amazon have lost my respect as well as my custom (They offered me a £3.00 voucher)and they know what they can do with that!.
Over £200 of my custom has already gone to Play since Amazon lost the plot, and there will be plenty more to follow, as Amazon will be aware!
So come on someone at Amazon - what exactly are your thoughts about this??
24/03/07 @ 19:45
Comment from Steph
(To give Amazon the opportunity to reply, I sent them a short email with the URL of this site.)
24/03/07 @ 19:54
Comment from Steph
Wow - I received a response from Amazon within literally a few minutes!!!
They did say they appreciated my feedback but stressed that "the service offered by HDNL to be excellent and this is
primarily the reason why we are using their services"
So there you go - everything in the garden is rosy. We must be the tiny, unfortunate minority guys!
I think I did the right thing by moving to Play
24/03/07 @ 20:19
Comment from Sid
I ordered large electronic item of amazon, two weeks ago after one day HDN had sorted it in its depot in Oldham near manchester. It's still there.
25/03/07 @ 13:19
Comment from jamal
I have been tracking the "parcel" on HDNL website early in the morning and noted LOADED ON VEHICLE, when it did not arrive later on in the afternoon I looked at their web site it said UNABLE TO DELIVER and CARDED twice within the paste of 5 minutes. I agree for a courier service to tell such a blatant falsehoods on their website is despicable.
27/03/07 @ 16:55
Comment from Diane
Guess where the Home Delivery Network driver thought would be a good place to leave my parcel? Outside of the house, in a RECYCLE box!! Can you believe it!! I mean, anyone passing the house could have taken the parcel, not to mention the RECYCLE people!! Why on Earth is Amazon using this company?!?
27/03/07 @ 19:48
Comment from Steph
Have you asked them Diane? They told me that the service HDNL provide is "excellent".
Something is not right somewhere!
I would be interested in what their response is to other complaints.
27/03/07 @ 20:39
Comment from Tango
I received my PS3 yesterday at 9.30AM.
I ordered from Amazon and it does state on the site that its 2-5 days and it did give me expected arrival from 23-29th March.
I was at work on Monday and I was carded and its said it try the next day and hence it arrived so I agree with davel575.
The only gripe I have with them is the updating of the website as its slow and updated every 12hrs, which I think is unacceptable
I may have been a lucky customer
Tango
Kent
28/03/07 @ 08:54
Comment from Jim
If you're looking for a depot telephone number try google maps. Search for businesses in a particular area, worked for the new cross depot anyway. Whether getting that phone number helps however is another thing.
28/03/07 @ 18:32
Comment from jamie
back again , reference to the ps3 situation, our depot delivered over 350AMAZON ps3's on the official launch date:23rd
and yes despite loads of advertising and build up there were still customers not in, about the collection at depot, the main reason that we try to redilver the parcel as it is part of the service level agreement we have with the various companys how ever any customer who wishes to collect from the depot just has to phone the number on the back of there card or phone the respetive number i posted last week
29/03/07 @ 19:20
Comment from nigel
Well Amazon, which golf course was this deal signed on! Now don't get me wrong if I'm not in a hurry to receive something then super saver is fine, assuming of course that there is some way of actually receing the goods ordered. I received my first card today, no delivery numbers listed hence they can't help you. I'll get my next card tomorrow when I get home after work (yes guys, we do that, thats how we buy things!) at 9pm an hour after their call centre closes - oh, and I assume it's called a call centre because you just call and call and call in the evenings. So, I wont be able to speak to hdn until Saturday, assuming the call centre answers of course. That means that whatever they can do to deliver the parcel won't happen until Monday at the earliest, when I'm back at work. I don't suppose you can pick parcels up from this lot can you? Didn't think so. That'll teach me for not spending £4.79 to get the post office to deliver it.
Amazon, dump them before we dump you!
29/03/07 @ 19:28
Comment from Mike
I've been "carded" three times in a row, but have yet to see a card!
Was in all day today (100% guaranteed for jim, james) and definitely not one attempted a delivery, despite the huge sign outside the door because woman at depot (who wouldn't talk to me until I explained where I got the number) thought the driver couldn't find it.
This is New Cross by the way, number is 0207 7321444.
29/03/07 @ 22:16
Comment from Steph
Why do HDNL drivers (and managers, presumably) think that people have nothing better to do do than stay at home, waiting just in case a friendly HDNL driver just might turn up????
People (many of us) have to work to buy these things you are allegedly trying to deliver. Comprende??
Or are you just going to launch into another "Well you shouldn't order things if you can't be at home....." routine.
Hell's Bells!!!! You are supposed to be providing a SERVICE!!!!!!!
30/03/07 @ 17:25
Comment from Steph
I've dumped Amazon already, Nigel!
I gave them the chance, and they told me what an excellent service these morons are providing.
30/03/07 @ 17:29
Comment from Celticchick
HDNL are either incompetent or dishonest. There is no other explanation for their total and utterly dismal performance. Every single time they are the carrier I have this fiasco where they claim to be attemping delivery and leaving cards but there are never any cards. The fact that they refuse to give depot contact numbers speaks volumes. I have now told companies that I will not buy products from them if they use this courier and am kicking up an almight stink with anyone who might listen and put this bunch of cowboys out of business. They do not deserve to be in business. If big boys like M & S, Amazon etc get enough complaints they will take away their business. Some of the problem seems to be them being used as subcontractors which muddies the waters still further.
I think I might get the tv consumer boys onto this as well.
If anyone can give me a contact number for the newhaven depot I will be very grateful.
31/03/07 @ 13:51
Comment from Celticchick
and jon - i have also had the experience of being in all day when they claim to have called - and I would not mind so much if I missed a delivery if they would just leave a darn card as they claim to - cos honey you may be doing your job right but some drivers sure as heck ain't. How do you explain that every SINGLE time I have a delivery from HDN it goes wrong? That driver doesn't need babysitting he needs sacking.
31/03/07 @ 13:56
Comment from CR@GZ
Before people start to totally discrace the HDNL can I point out that HDNL is the uk's No1 Courrier formerly known as Buisness Express and is / always has been part of the same company Littlewoods (catalogue) The whole company is known now as Shop Direct Group. As for the dissgruntled customers .. If only you new how much hard work me and the rest of the staff put into sorting all your parcels Loading 60 ft trailers day in day out full to the brim ready to be sent to our delivery guys then on to you people, It involves alot of strain , and way too much stress from the slave driving management too make sure you get your orders on time and in good condition .. we pick / sort /pack / deilver millions of parcels per week (more than royal mail!!) 365 days a year ....
So obviuosly there will be some small problems with certain customers.
And as for taking custom away from hdnl ... mmm that would be good in one way for me .. It would mean less breaking my back trying to sort and load all your damn tvs, furniture, clothing , knickers you name .. You must think we have it easy.. the answer is we dont. But overall we do give you a good service and just for info purposes .. The amazon Contract is worth £10 milion per year (thats alot of PS3's , tv's , books .. u name it) delivered using our 24 hr working system so it would take a hell of a lot of custmomers to for HDNL to loose the contracts and 1 more thing If you do not get your orders delivered on time .. this is due to the contractors not shipping the items to us on time or in most cases they provide us with the wrong customer details on the items labels which means they have to be returned or relabled.
So just try to remember whats involved here, Its not just a simple From A to B delivery service, theres all the other things involed in this from labeling to security and times this by 1 million per week then you might just have an idea how big of an operation this really is and that overall we do a good job otherwise we wouldnt be the UK's number 1 and Largest Courrier service
If anyone posting here would like any info regarding what Really happens with your orders with HDNL mail me at cragz05 at hotmail co uk and ill try to answer them
01/04/07 @ 18:00
Comment from Ade
You can get any HDN Depot phone number simply search 192, just enter Home Delivery Network and the town and it should come up, it will even give you a map.
02/04/07 @ 12:44
Comment from Simon Turner
One of the worst companies i have ever had the misfortune of dealing with. Im used to ineptitude of home delivery companies but HDL are by far the worst. They have attempted to deliver three parcels and failed on all three occassions to deliver on the reaarnaged day. I actually now refuse to deal with companies that deliver via these wasters. I only managed to get a delivery was by emailing the whole managerial team. Try them on wlater.blackwood @ hdnl .co .uk, chris.bowden @ hdnl .co .uk, frank.henderson @ hdnl .co .uk, keith.milum @ hdnl. co .uk, devon.beckford @ hdnl. co. uk, sally.reed @ hdnl .co .uk
02/04/07 @ 15:50
Comment from Cr@gz
Simon
Not only do I work for HDNL but im also a customer , and I can honestly say Ive had no problems with the delivery side, each parcel has arrived on time , in good condition and even the diver was a nice bloke too. If your parcel did not get delivered after 3 attempts then i can only assume you wasnt at home waiting for the parcel on the specific dates they were supposed to be delivered. What should our drivers do ? stand at your door step all day waiting for you to collect ?. Defontatly not , they have far too many other customers waiting for items and its impossible to please everyone.
03/04/07 @ 07:23
Comment from Cr@gz
crazy if you ask me iv waited 5 weeks for a set of three suitcases to be deliverd i rang again today and told they had been sent out on the 3rd of feb still waiting then i was told they have been put down as a lost parsel .ha ha how can you loose a box the size of three suite cases .wen he dose decide to deliver he trys not to knock on the door and leave them in a very small shed at the front of my house and never leaves a card .unbeliveble when the delivery driver lives next door to my daughter dont you think .iv tryed ringing but get no were .think it needs investigating myself .
5 weeks is a long time, and i probably know the reason as Ive had to load alot of those suitcases lately,the problem with them is when they come down the shute to the converyor belt which I load onto the trailer the packageing is poor quality and they often rip open on the way down to me, If we come across damaged packages in the sortation centre we then have to send them back to another department called Discepancies, where they await inspection from the staff in that department, esentially could take a day or two as this department is low staffed, this also means the parcel is effectivly lost in transit and untrackable on the track and trace system until the parcel has been inspected and deemed suitable for scanning back into the system then sent through the system back to me or the relevant depot trailer loader.Once these trailers are loaded they are then sent to its main depot (specific towns), Ready for the drivers at those depots to deliver them.. This whole process could delay your parcels deilvery up to 5 days but it is rare.
03/04/07 @ 07:45
Comment from Simon Turner
Cragz, the whole point of my complaint is that i was in. ALL DAY.Its no reflection on the driver its just very clear that the company is INCOMPETENTLY MANAGED. My door fronts onto the street, so no claim can be made that they attempted to deliver and i wasnt in. I just thinks its farcical that any company can operate in such a way. I now only use companies that deliver via royal mail. at least if they deliver and i am not in , i can collect it from the depot. Like most people, i work 9-5 and have to take a days annual leave to wait on for items not to arrive. Why is this? Tesco, Argos, Ocado can all manage to deliver reliably in a slot of a couple of hours. Why cant HNDL
03/04/07 @ 10:10
Comment from Ade
I've read all your moans and groans but the point is that home delivery is not as easy as it may seem, and yes you are all going to come back at me with this and that but I have got many years under my belt working in the home delivery parcel game and I am not going to bore you all with the many stories I could tell from both sides of the fence.
I will say one thing though, it may not be much consolation to all you unhappy customers of HDNL, but if you think they treat their customers badly they certainly don't treat their people any better. I worked for HDN and its not good, I still work in the parcel distribution industry and its nice now to work somewhere you feel appreciated and rewarded, there is life away from what is a company that has a constant ''blame culture''
03/04/07 @ 12:11
Comment from Cr@gz
Firstly ..
Well said Ade couldnt agree with you more.
Ive worked at HDNL for the last 8 years and I will admit I often wonder what the hell im still doing there,It would be true to say that the staff are treated as bad if not worse than some of these customers are and maybe that is where the company is at fault. Its not exactly a nice environment to work in and the only good things about HDNL are the "perks of the job" like having 26 days a year holidays and the 15 days "bonus days" as i like to call them (sick pay scheme).
So i do agree that if the staff were treated better and the management got there acts together then the perfomance of the staff would increase resulting in an overall better service to its customers.
But Obviously a company with a £100 million a year profit margin would consider its self highly successfull and would not be in any rush to sort any of the issues mentioned here, even though the companies slogan is "putting customers first".
04/04/07 @ 07:52
Comment from mSm
Hi
I have ordered from Amazon in the past and this is the first time my parcel has gone to HDNL.
I missed the first delivery - fine - could be expected to be in (before all the HDNL employees, say 'shouldnt have ordered something if I woudlnt be in for it - Amazons notification stated it will arrive within the next 4 days - am i supposed to take 4 days off work?)
Anyway a card was put through door and that was fine - no complaints (so far) stating a re delivery will be attempted today.
Today i happen to be at home ALL DAY... and about lunchtime I called the Park Royal depot to find out if they can advise where my parcel is on the route - not an exact time just a rough idea. Guy was very helpful and went on to say that parcel was despatched from Wembley office and duly gave me the number.
I called Wembley and spoke to someone less helpful...
he answered my questions with - we are the depot, we dont talk to customers, call Cust Services.
I reasoned that potentially they wouldn't know specifics, still he droned I should call them.
I asked the following specific questions -
Do you know (from your records) which van and route my parcel is on? - YES
Do you have ability to contact driver - YES
Can you find out where I am on route (as i need to go out fro 15 mins) - NO you are a customer, we are a depot and dont speak to customers. Call cust services in liverpool they can advise.
Will they be babel to give me specific info I have asked that you are refusing to give me - Call cust services in liverpool they can advise.
So I called them. Operator seemed helpful, but of course all she could say was your delivery is on its way and can arrive any time. I relayed the story - can you call the depot as they CAN get the info but WONT get it for me - No we cant make outgoing calls.
So its now 1731 - no delivery. I have been told that they deliver 7am to 7pm, but from Amazons tracking note...
yesterday the timings were -
Date Time Location Event Details
Apr 03, 2007 04:24:21 PM WEMBLEY DEPOT UK Arrival Scan
Apr 03, 2007 02:57:00 PM WEMBLEY VAN UK Delivery attempted - recipient not home
Apr 03, 2007 07:17:44 AM WEMBLEY VAN UK Out for delivery
so is he still out an about today..
i will let you know just after 7 - oh and even though THEY may not turn up, its up to ME to sort out a redelivery - dont they have phones that dial out, dont they care about the customer.... but we arent the customer - we arent paying, its Amazon that are paying.....
More later
04/04/07 @ 17:36
Comment from Steph
I agree that the management are to blame Cr@gz, and I do sympathise with what some of you drivers have to put up with.
You mention the high profits, and I expect that that is all that matters to them. I suppose that we the public are not classed as "customers" of HDNL though, they will be the companies like Amazon that are also making a nice profit. Hence the contempt for us and the severe lack of "customer services".
In return I have contempt for Amazon and HDNL as companies, and I will not be doing any business with them if I can help it.
04/04/07 @ 17:38
Comment from Medi
OK, Im reading this and I can see that Im not the only one who now hates Home Delivery Network.
They are useless- they have this no 08701545400- but no one there knows anything - in fact they are thick.
SO after I have waited 2 days for my delivery- and HDN lying that they have left me a card- funny as I am home alll day- havent even been to shop and they discust me! I have finally found out which depot item is- Its in NEw cross- So call 118 118 - as HDN will not give you numbers- they say they dont have them- thick and useless! so call 118 118 and get the depot number- and they can acctually contact driver for you and get the time and info for you. New Cross Home delivery network depot number: 02077325595.
05/04/07 @ 10:29
Comment from jools
I myself have recently been a victim of Home Delivery. I groaned when I read the threads on this company - the majority of which contained negative reports and feedback.
I am in the process of writing a letter to the CEO of the entire Littlewoods Shop Direct Group who owns many companies including Home Delivery.
'Putting the Customer 1st' is not I think a priority of theirs. A typo maybe for '1st' should read 'last'?
I ended up having to fetch my parcel from the Wembley Park depot. Defeats the object of paying for a courier service really when you have to collect it yourself, doesn't it? Why can't the companies see sense and deliver when we are not working??? City Link aren’t much better.
From my hellish experience it seems that their staff are not trained properly and there are inconsistencies with what they tell the customer. The company also needs to look more closely at the competencies of its employees. I am certainly not impressed with their customer services and the depot staff.
The depot at Wembley I think typifies their service nationwide - it is a very dirty and run-down place, the staff are flippant, the location a mystery to find and they treat you with no respect or courtesy.
I have done some research and found out that the Head Office is indeed in Liverpool - address FIRST FLOOR, SKYWAYS HOUSE SPEKE ROAD SPEKE LIVERPOOL L70 1AB. I found this through 'Snoop4 Directors'. It didn't take long to find their number listed. Funny enough Littlewoods Shop Direct Group site lists an 0870 number but thanks to saynoto870 here is their Head Office phone 0151 432 1000. If you want to get to the very top man in charge he is called Mark Newton-Jones, Chief Executive.
Sadly I believe that it is another example of where mass mergers, take-overs of smaller companies and ruthless corporate development has ruined everything. Nowadays it seems that companies are purely interested in making profit sadly at the expense of its staff, company policies, the service it provides but more importantly the customer. I have given feedback to the sender for info.
05/04/07 @ 17:16
Comment from Danielle
Hello everyone,
I have no idea if this has been announced in previous posts as I have not read them all yet, however, I just had a long chat with a chap at Amazon's customer services regarding my current troubles with HDNL and asked if Amazon intended to stay with them as it was putting off a lot of people from ordering. I am pleased to say that this chap told me that Amazon did NOT intend to extend their contract with HDNL due to the cheer amount of complaints they received.
So people, let's hope the contract runs out soon, and that Amazon use a delivery company staffed with people who do their job properly.
07/04/07 @ 13:49
Comment from Steph
That's interesting Danielle. However even if what this customer services rep has said is true, Αmazon won't get me back. I was a good, loyal customer for many years until HDNL came on their scene. After I complained several times, Amazon finally told me that HDNL were providing an excellent service. That was NOT what I wanted to hear. I promptly began shopping with Play, who offer an equally extensive range of products at similar prices, however postage is Free regardless of the cost of order, and they despatch via Royal Mail and Parcelforce. Just what I need! And no problems.
09/04/07 @ 18:18
Comment from Laura
Hey Guys,
I've never dealt with this company personally but my colleague has had problems with them today where the driver refused to leave the items with a neighbour and would not wait 5 minutes for her mum who lives around the corner you can see her front door from my colleagues house to come down and let them in.
My colleague had been assured that the delivery man would call when delivery was 10 minutes away, no call was received. she cannot get hold of the depot and everyone at HDN seems to be being very "not our fault" about the whole matter.
If you go on the BBC website and type WATCHDOG in search they have an easilty accesible contact us form where they will investigate all complaints.
lets hope they can get some sort of resolve!!!!
Good luck!!!
Laura
12/04/07 @ 18:57
Comment from Paul Hoolihan
The telephone number for HDNL deliveries in the Manchester area is 01706 355223 for other areas ring 0870 1545400 or go to saynoto0870 com to find a geographical phone number in your area. Good Luck.
12/04/07 @ 19:33
Comment from Renzo
Well, HDNL have managed to complete (or even attempt) exactly 0 out of 6 deliveries from various sites to my house since November, and their online tracking system says I've been "Unable to deliver: Carded" eleven times. Needless to say, I've never received a single card, and (as is probably expected in these stories by now) was actually at home on two of the times I was supposedly "Carded".
Why lie? Is it to break up the unacceptable but never-explained run of "Unable to deliver - Not attempted"s which proliferate every online tracking report, which might otherwise jeopardise the contracts with suppliers?
13/04/07 @ 12:17
Comment from MEO
I am also having problems wih HDN and not receiving much help from the 0870 number on the card. I phoned them orgainise delivery for the today as I am off work but no parcel has arrived. They say depots fault for not sending package out and they don't know why. They also don't seem to care there is a glitch in there system. Do these incidents get audited and followed up?
Phoned them to ask them if I could pick it up and they said no problem, they would phone the depot and let them know. Would not give me the depots number as they can't aparently, (I sure they could if they tried) so I got it from 192 instead.
The lady at the depot was exasperated that the helpline keep sending customers to the depot, she says they generally need 24rhs notice incase the package is in a van or not sorted. She also said she had no record that my parcel was meant to be delivered that day, however she was helpful and did say that she would sort it out. Yipee.
Now I just have to make a 1hr 45min round trip on my day off.
Was left 2 cards for failed delivery. Cards had NO PARCEL NUMBER. I called to inquire about the package I was told that no assistance could be given without a parcel number! When I asked this cretin if I could speak to a supervisor he told me that I could only speak to a supervisor if I had a parcel number. If I could swear on this site I would but I don't want to be deleted. The HDN is a complete farce and should be put out of business.
16/04/07 @ 18:07
Comment from John watson
If the driver had to wait 5 minutes for every customer he wouldn't get all his delivery's done, think about it. Plus with collections make sure they are wrapped ready to go. don't expect the driver to wait 5 minutes while you wrap ot.....thick some people are.
16/04/07 @ 20:58
Comment from Louise
I received 2 cards (with no parcel number) & called HDNL following 2nd attempt to re-arrange delivery for the following week. I then received 2 more delivery attempt cards that week even though I had told them I would be at work...doh! When I then called to tell them this they said they could hold the parcel for 2 more days if I could collect it from the depot (about 15 miles away)which I agreed to reluctantly. The depot were supposed to call me following day with the details - when they didn't call the next day, I called HDNL again to find that they had returned the parcel to Amazon!!! I was so annoyed that after the unapologetic person at the call centre
01:13:46 pm 