We have ordered 3 seperate parcels, and all are coming from HDNL unfortunately, all of which i have now cancelled because they never arrive on the reschedualed days. We do always recieve the card which is great, but with nothing written on it so we have no idea what it is or who it is for in the house. I understand the drivers are under pressure but you are a business and to avoid all of these complaints you need to offer good customer service and HDNL fail at this from all angles. It seems the bosses are taking on too much work for the drivers, so the comments are right that the compalints need to go to them and not the drivers.
I would like to say though that the comments made by the drivers on this site are really unproffesional and are making the HDNL drivers seem even worse, and to the one who said we should try going to a shop - great idea, but then you wouldn't have a job if we all did that!!!
Home Delivery Network are a Joke, twice it has stated that they have tried to deliver my parcel but no card has ever been left. I have had to contact Mothercare who gave me the card reference which the driver stated has been left which I think is written on invisible card because no one at the office has seen a delivery van or the card. Do not use this firm as they never deliver when they say they will.
Hello All!
DON'T use the 0870 numbers for this or ANY other company. THEY ARE A RIP-OFF!
You can look up an alternative 01, 02 or 03 number on saynoto0870(dot)com
Just type in the 0870 number and get an alternative and pay real local rates, not 10p/min!
Good luck everyone!
NB. lastminute umber:
02070592889
